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Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 
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VP/Other Executive

Loyalty, Operations, Product

I have not found anything in Azure that we cannot integrate in a way that aligns with our policies...

Dec 2025
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VP/Other Executive

Relationship, Product

Azure’s AI agent for console support was awful. I have a very infrastructure-as-code-oriented team...

Dec 2025
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VP/Other Executive

Relationship

Microsoft’s support team is pretty good. It is far better than what we experienced with another...

Dec 2025
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VP/Other Executive

Operations

I do not think that any cloud providers do a great job with onboarding. They basically welcome us to...

Dec 2025
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VP/Other Executive

Loyalty

We chose Azure because, at the time, the other solution we were looking at did not have the support...

Dec 2025
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CIO

Relationship, Product

We can go directly to Microsoft when we need to. Our partnership with Microsoft is fine. There is...

Dec 2025
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CIO

Operations, Product

We had a hard time putting some guardrails around things in the system because when an organization...

Dec 2025
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CIO

Relationship

We have had a couple of partners through Microsoft who have been very helpful. We haven't really had...

Dec 2025
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VP/Other Executive

Relationship, Product

Azure is rapidly evolving, so it is hard for Microsoft and their customers to keep up. For the...

Nov 2025
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VP/Other Executive

Relationship, Value

The unified support from Microsoft has actually been pretty good. They do send their executives here...

Nov 2025
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VP/Other Executive

Relationship, Operations, Product

Microsoft doesn't know how to implement technology in healthcare yet. They know they have a gap, but...

Nov 2025
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CTO

Relationship

Microsoft does a good job of meeting our needs. But the support for Azure is absolutely horrible....

Nov 2025
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CTO

Relationship

Microsoft does a really fantastic job of documenting how their products are supposed to work. When...

Nov 2025
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VP/Other Executive

Product

Having more easily configurable off-the-shelf solutions that we can adapt to our own environment...

Sep 2025
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VP/Other Executive

Culture, Value

With Microsoft, we have a pay-as-we-use-it model. There is no fixed rate, which is common in the...

Sep 2025
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VP/Other Executive

Relationship

Microsoft is so big that it is hard to get in touch with people there.

Sep 2025
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VP/Other Executive

Product, Value

We have had a steep learning curve using Azure, but we have gotten a lot of good results for...

Sep 2025
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VP/Other Executive

Operations

The onboarding process involves very little guidance. There is quite a bit of documentation, but we...

Sep 2025
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CTO

Culture, Value

With Microsoft, we spent a lot of time trying to understand and check all the boxes because we were...

Sep 2025
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CTO

Relationship

We have good support from Microsoft. We have a good team that is very responsive to me and very...

Sep 2025
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CTO

Operations, Product

Azure is very granular, and users have to know it. It can be complicated. How the system is set up,...

Sep 2025
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CIO

Culture

The technology is great. My biggest issue is with Microsoft in terms of how they nickel-and-dime the...

Aug 2025
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CIO

Value

Microsoft nickels-and-dimes us on everything. They have a good product, but they constantly find a...

Aug 2025
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CIO

Operations

When it comes to training, Microsoft does a very poor job. They shoved so much training down our...

Aug 2025
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CIO

Product

On the one hand, Azure is very easy for the end user to use, but on the other hand, we can't make...

Aug 2025
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CIO

Relationship

Microsoft’s support people are horrible. We can't get them on the phone. We have to go through six...

Aug 2025
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CIO

Relationship, Product

Microsoft’s proactiveness is pretty good. They are almost too proactive. They patch things out of...

Aug 2025
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CIO

Relationship

I'm happy with the executive team, and I like the new CEO. He made a lot of good changes when he...

Aug 2025
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CIO

Relationship, Operations

Microsoft’s quality and effectiveness of implementations are pretty weak. They use a lot of third...

Aug 2025
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CIO

Loyalty, Relationship

We knew Azure, and the firm we were working with also knew how to use it. However, Microsoft's...

Aug 2025
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CIO

Relationship

The sourness for Azure comes when people haggle and give me a hard time with numbers, dollars, and...

Aug 2025
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Analyst/Coordinator

Relationship

Generally speaking, the account team from Microsoft is good, but the tier-one support people that we...

Aug 2025
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Analyst/Coordinator

Product

Microsoft keeps 85%–90% of their promises. The issue is more availability of services in all the...

Aug 2025
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Analyst/Coordinator

Value

Anyone who says that the cloud is less expensive is smoking something. We get a lot more agility...

Aug 2025
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Analyst/Coordinator

Loyalty, Relationship

Maybe this is because of the type of things that we do with Microsoft, but the vendor will go out of...

Aug 2025
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Analyst/Coordinator

Operations

The end users are IT professionals who interact with the platform, and the product is very...

Aug 2025
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Analyst/Coordinator

Relationship

We do have access to some dedicated support professionals, engineers, and architects who can train...

Aug 2025
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Analyst/Coordinator

Relationship

Usually, Microsoft is very proactive in notifying us about services and resources that are going to...

Aug 2025
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(0)
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Analyst/Coordinator

Product

We don't really have unexpected downtime with Azure as a platform, but sometimes we might have a VM...

Aug 2025
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Analyst/Coordinator

Culture, Value

Microsoft sticks to their contracts. Azure is a pay-as-we-go consumption service, so we are paying...

Aug 2025
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Analyst/Coordinator

Value

We certainly pay Microsoft a lot every month for the ability to have our infrastructure hosted in...

Aug 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

There is so much to Azure. Generally speaking, most of the features we need are in Azure. We feel...

Aug 2025
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Analyst/Coordinator

Product

What I like most about Azure is just the options. We certainly have a lot of IaaS VMs running in...

Aug 2025
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CIO

Value

With cloud services like Azure, there is an incremental fee for everything we do, and that is...

Jun 2025
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CIO

Value

Microsoft is a massive player in the market. Most of us are using Office 365 as a platform. When we...

Jun 2025
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CIO

Relationship

We used to have a Microsoft account manager tied to us even though we had a partner, and that...

Jun 2025
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CIO

Relationship

Microsoft's support has certainly degraded over the years. Historically, we either purchased a...

Jun 2025
||
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CIO

Relationship

When we get into the world of the cloud, specifically Azure, it is the largest menu of the art of...

Jun 2025
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CTO

Culture

Microsoft's licensing model is where they really get organizations, regardless of what the product...

Jun 2025
||
(0)
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CTO

Relationship

With Microsoft, we feel like we are bringing a horse to water. We have to navigate their account...

Jun 2025
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(0)
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CTO

Relationship

We have problems with Microsoft's support. It is pretty much known throughout the industry that...

May 2025
||
(0)
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CTO

Operations

In general, Microsoft's implementation services are fine. Microsoft has pretty good training....

May 2025
||
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CTO

Relationship

Microsoft works really hard to communicate upcoming changes. We have regular calls with them, so...

May 2025
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CTO

Product

Azure is fairly stable. We have recently noticed some hiccups in machine availability, so we haven't...

May 2025
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Manager

Relationship

Microsoft is not my favorite in terms of their availability and support. When we have a problem, it...

Apr 2025
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Manager

Loyalty

Now that we have implemented the system, Azure is in place, and we have gotten over a lot of...

Apr 2025
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(0)
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Manager

Operations, Value

Onboarding with Azure is hard because the documentation and support are lacking. The issue is often...

Apr 2025
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(0)
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VP/Other Executive

Culture, Product

The reason I am rating Azure lower is that it has permissions-based role-setting between the...

Apr 2025
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(0)
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VP/Other Executive

Product

Azure has more tools that are commonly used by our business than other solutions. For example, Power...

Apr 2025
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VP/Other Executive

Culture, Operations

For our type of organization, Microsoft's contract supports a little more person-to-person support...

Apr 2025
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Director

Relationship, Product

Microsoft is an innovative company, and they have some strong AI tools; they are leading the...

Apr 2025
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Director

Culture, Value

Microsoft's pricing licensing is still confusing; I wouldn't say they nickel-and-dime us, but prices...

Apr 2025
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(0)
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Director

Relationship

Microsoft touches base with our account team and brings things to us. However, I have not been happy...

Apr 2025
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(0)
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VP/Other Executive

Product

My AI team loves Azure. The serverless environment has been awesome for them because it just scales...

Feb 2025
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(0)
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VP/Other Executive

Relationship

If we were to ask some of the team members on the networking side about Azure, they wouldn't be...

Feb 2025
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(0)
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VP/Other Executive

Relationship

Microsoft's people are great. We have a fabulous team from Microsoft.

Feb 2025
||
(0)
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VP/Other Executive

Relationship

Generally, Microsoft has kept their promises, though there are probably times when they have fallen...

Feb 2025
||
(0)
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VP/Other Executive

Operations

Microsoft has great training material, but I don't know how much time my team has spent consuming...

Feb 2025
||
(0)
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VP/Other Executive

Operations

Microsoft gives us the tools to build Azure and be successful, but we either need the knowledge...

Feb 2025
||
(0)
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CTO

Relationship, Product

Microsoft has good cloud technology, but their ability to execute is always a challenge.

Jan 2025
||
(0)
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Manager

Relationship

The partnership is pretty strong with Microsoft. Microsoft is definitely proactive. They have a...

Jan 2025
||
(0)
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Manager

Relationship

The higher-level developers and engineers have access to Microsoft support, and we work with them....

Jan 2025
||
(0)
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Manager

Operations

My lower satisfaction with the ease of use is the nature of the beast. Unfortunately, Microsoft is...

Jan 2025
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(0)
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Manager

Value

Microsoft charges us for everything. They also try to educate us as much as possible. The costs...

Jan 2025
||
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