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Azure Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

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User Commentary

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CIO

Relationship

Microsoft views their partnership with us as a given. They don’t really work on it. I don’t see...

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Jul 2026

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CTO

Value

AWS is more cost effective and capable than Azure. My impression is that Microsoft has moved to be...

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Jul 2026

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CIO

Operations

Microsoft does not provide direct training. We have to work through Microsoft's retail partners or...

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Jul 2026

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CIO

Culture, Relationship

Microsoft provides a wide range of products and services. One of their recent acquisitions was...

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Jul 2026

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CIO

Relationship, Value

When working with Microsoft, we have to stay on top of things. Microsoft has customer service...

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Jul 2026

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CIO

Culture

Microsoft has a solution, a proven framework, and a large customer base. I do not understand why...

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Jul 2026

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CIO

Relationship

From a support standpoint, Microsoft has been good. They have a dedicated support team, and we have...

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Jul 2026

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CIO

Value

My advice for other organizations is to not fall for the cost of ownership that Microsoft gives...

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Jul 2026

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COO

Relationship, Product

We get a lot of road map information from Epic. Epic works directly with Microsoft on future...

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Jul 2026

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COO

Operations

I didn't do any initial training with Microsoft directly. I mostly did self-training through...

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Jul 2026

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COO

Operations

There are things to know and things you should worry about with Azure. The system can work...

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Jul 2026

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COO

Relationship

With the few tickets we've had with Azure, Microsoft's response times can be long, especially for...

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Jul 2026

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COO

Value

We would love Azure to be cheaper because it's such a high expense, but I wouldn't want to go back...

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Jul 2026

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COO

Product

We have issues sometimes with quotas, getting the machine sizes we need, changing technologies, and...

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Jul 2026

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Analyst/Coordinator

Relationship

I rate Microsoft's development and vision a little lower because they seem a little lost on what...

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Jul 2026

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Analyst/Coordinator

Relationship

We recommend Azure a lot. In my mind, there are two options: Azure and AWS. The others out there,...

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Jul 2026

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Analyst/Coordinator

Loyalty, Product

We're running hardware that's a few years old, and that's okay for what we're doing. We don't need...

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Jul 2026

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Analyst/Coordinator

Product

The biggest thing I would tell others considering moving Epic to Azure is to make sure they talk...

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Jul 2026

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Analyst/Coordinator

Relationship

There are always opportunities for improvement with Microsoft's support model. That's across the...

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Jul 2026

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Analyst/Coordinator

Relationship, Value

Generally, Microsoft's overall support of Azure is pretty good. Things just depend. The relationship...

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Jul 2026

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Analyst/Coordinator

Value

Our organization has been on a cloud-first journey for the past several years. The main goal for...

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Jul 2026

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Analyst/Coordinator

Loyalty, Value

The total cost of ownership of the cloud depends on how we look at it. We were looking at a really...

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Jul 2026

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Analyst/Coordinator

Value

Organizations don't need to go to the cloud to save money. They go for all the other business...

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Jul 2026

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Analyst/Coordinator

Loyalty

The primary reason that Azure has a little bit of an edge over other systems is how Microsoft...

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Jul 2026

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Analyst/Coordinator

Operations, Product

We've had Epic in Azure for a few years now. We've had Epic on-premises for that time. We had both...

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Jul 2026

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Analyst/Coordinator

Relationship, Operations

When we went to the cloud, we were writing the playbook in a lot of ways. Microsoft definitely...

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Jul 2026

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Analyst/Coordinator

Operations

Microsoft has training offerings if users have time to consume them.

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Jul 2026

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Analyst/Coordinator

Relationship

I used to be able to say Microsoft's partnership is very high, but that's dropped down in the last...

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Jul 2026

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CIO

Value

If we're going to be in the utility services business and want to move services from on premises to...

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Jun 2026

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CIO

Relationship

I have not had much success with Microsoft's support. I've almost always had to deal with the...

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Jun 2026

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CIO

Relationship

When we get into the cloud, things can get complex, especially when we start layering security and...

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Jun 2026

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CIO

Culture

Microsoft should be more transparent with pricing. They should make more training, including deeper...

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Jun 2026

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CIO

Relationship

Microsoft has taken a backseat to their resellers, so I don't find them engaging at all. I don't...

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Jun 2026

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CIO

Loyalty, Product

With Azure, the technology is there. I do think the landscape is changing a lot. I think a lot of...

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Jun 2026

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CIO

Value

If we're from the Microsoft ecosystem and are used to working with Microsoft products, the...

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Jun 2026

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CTO

Relationship, Product

Microsoft’s technology continues to be strong. They had some major outages in the past, but they...

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Apr 2026

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CTO

Value

The cost is the biggest prohibitive reason we haven’t invested more in Microsoft. We’re still able...

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Apr 2026

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CTO

Operations

Microsoft's online training program is actually pretty comprehensive.

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Apr 2026

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CTO

Relationship

We meet with Microsoft often, but their support is reactive. Putting in a good ticket is hard, and...

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Apr 2026

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Manager

Culture

Microsoft made a lot of very bold assumptions that have proven to not hold true in reality. I still...

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Apr 2026

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Manager

Product

I don't know that Microsoft is doing anything particularly great. I think Azure is a solid platform...

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Apr 2026

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Manager

Product

Azure is missing an equivalent of Citrix as it relates to Epic.

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Apr 2026

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VP/Other Executive

Loyalty, Product

Microsoft has been a good partner throughout the whole process here. We looked at multiple cloud...

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Mar 2026

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VP/Other Executive

Operations, Product

One of the gotchas that we have with Azure is just the amount of security that we are putting on the...

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Mar 2026

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CIO

Culture, Relationship

Microsoft has been transparent. They have owned issues when they arose and have constructively...

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Mar 2026

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CTO

Relationship, Value

Epic still does their own hosting, but it doesn't make good business sense. If they had a...

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Mar 2026

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CTO

Product

I would like Microsoft to have more prescriptive or out-of-the-box health checks to help me...

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Mar 2026

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CTO

Operations

Microsoft doesn't really have a training program. They offload training to a third party, but they...

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Mar 2026

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CTO

Loyalty, Product

There is nothing there that I can’t do in Azure. We have been so successful with Azure that we are...

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Mar 2026

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CTO

Relationship, Operations

When we got ready to go live with the solution, we were able to get in contact with some of the...

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Mar 2026

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CTO

Loyalty

We are moving everything off our previous solution and putting it all in Azure. We are going deeper...

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Mar 2026

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CTO

Relationship, Product

Microsoft’s vision is strong, but they are such a large organization that agility can suffer. We...

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Mar 2026

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CTO

Product

I don’t need to evaluate the best SIEM, the best EDR, the best cloud services, or the best PaaS...

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Mar 2026

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CTO

Loyalty, Value

We went with Microsoft because we have a great relationship there, and my security stack is fully...

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Mar 2026

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CTO

Product

People like to beat up on Microsoft. I don’t understand it. I have offered for other organizations...

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Mar 2026

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CTO

Relationship, Value

I pay a premium for the vendor's premium support, and they deliver. I have a dedicated Microsoft...

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Mar 2026

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VP/Other Executive

Operations

Azure is very intuitive. I assume the vendor has good training programs. We have not had to use them...

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Mar 2026

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VP/Other Executive

Relationship, Product

A small shop isn't going to get much direct support from Microsoft, so they need experts who know...

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Mar 2026

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VP/Other Executive

Product

In healthcare, much of the industry is embedded in Microsoft. Familiarity and ubiquity matter, and...

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Mar 2026

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VP/Other Executive

Loyalty, Product

We use Azure to host virtual machines. We use it for identity management and for Microsoft Office...

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Mar 2026

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VP/Other Executive

Relationship

One of the challenges with Epic is that they do not have a report delivery model. They basically...

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Feb 2026

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VP/Other Executive

Loyalty, Relationship, Product

Snowflake is better than Azure in many ways, but Microsoft is working hard to catch up. Their data...

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Feb 2026

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VP/Other Executive

Operations, Value

Cloud prices still stagger me, but we are very happy with Microsoft. Truthfully, they have worked...

Unrated
Feb 2026

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CMIO

Operations, Product

Azure is challenging because the missing pieces aren’t described well. We end up having to learn a...

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Feb 2026

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CMIO

Relationship

Regarding development and innovation, Microsoft wants to go somewhere. They have a big dream they...

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Feb 2026

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CMIO

Product

We have an Azure environment that I manage a project in, and regarding just getting it to work with...

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Feb 2026

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CTO

Relationship, Operations

Microsoft has partnered with us pretty well, and we have done quite a bit with them. We have learned...

Unrated
Feb 2026

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CTO

Relationship

Microsoft isn't really forthcoming with a lot of what is coming in the future because of the...

Unrated
Feb 2026

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CTO

Value

I wish Azure were cheaper. There are things that the vendor does sometimes that make me feel like...

Unrated
Feb 2026

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CTO

Relationship

It is difficult to say how Microsoft could improve their support because their support is all over...

Unrated
Feb 2026

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CTO

Operations

Microsoft has a lot of training materials. The Azure side of things doesn't have what I would call...

Unrated
Feb 2026

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VP/Other Executive

Relationship, Operations

I don't generally work directly with Microsoft; instead, I work with one of our internal teams. They...

Unrated
Jan 2026

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VP/Other Executive

Relationship

Microsoft recently taught us more about how to increase productivity with the solution. Microsoft is...

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Jan 2026

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VP/Other Executive

Culture

Our organization is really complex, so it has been a challenge to get clarity and detail across the...

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Jan 2026

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VP/Other Executive

Operations

I wasn't involved in the implementation of Azure, but I worked closely with the IT group that...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Product, Value

Azure stands out because of its flexibility. We have been able to join multiple systems together and...

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Dec 2025

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VP/Other Executive

Loyalty, Operations, Product

I have not found anything in Azure that we cannot integrate in a way that aligns with our policies...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Product

Azure’s AI agent for console support was awful. I have a very infrastructure-as-code-oriented team...

Unrated
Dec 2025

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VP/Other Executive

Relationship

Microsoft’s support team is pretty good. It is far better than what we experienced with another...

Unrated
Dec 2025

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VP/Other Executive

Operations

I do not think that any cloud providers do a great job with onboarding. They basically welcome us to...

Unrated
Dec 2025

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VP/Other Executive

Loyalty

We chose Azure because, at the time, the other solution we were looking at did not have the support...

Unrated
Dec 2025

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CIO

Relationship, Product

We can go directly to Microsoft when we need to. Our partnership with Microsoft is fine. There is...

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Dec 2025

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CIO

Operations, Product

We had a hard time putting some guardrails around things in the system because when an organization...

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Dec 2025

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CIO

Relationship

We have had a couple of partners through Microsoft who have been very helpful. We haven't really had...

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Dec 2025

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VP/Other Executive

Relationship, Product

Azure is rapidly evolving, so it is hard for Microsoft and their customers to keep up. For the...

Unrated
Nov 2025

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VP/Other Executive

Relationship, Value

The unified support from Microsoft has actually been pretty good. They do send their executives here...

Unrated
Nov 2025

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VP/Other Executive

Relationship, Operations, Product

Microsoft doesn't know how to implement technology in healthcare yet. They know they have a gap, but...

Unrated
Nov 2025

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CTO

Relationship

Microsoft does a good job of meeting our needs. But the support for Azure is absolutely horrible....

Unrated
Nov 2025

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CTO

Relationship

Microsoft does a really fantastic job of documenting how their products are supposed to work. When...

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Nov 2025

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VP/Other Executive

Product

Having more easily configurable off-the-shelf solutions that we can adapt to our own environment...

Unrated
Sep 2025

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VP/Other Executive

Culture, Value

With Microsoft, we have a pay-as-we-use-it model. There is no fixed rate, which is common in the...

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Sep 2025

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VP/Other Executive

Relationship

Microsoft is so big that it is hard to get in touch with people there.

Unrated
Sep 2025

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VP/Other Executive

Product, Value

We have had a steep learning curve using Azure, but we have gotten a lot of good results for...

Unrated
Sep 2025

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VP/Other Executive

Operations

The onboarding process involves very little guidance. There is quite a bit of documentation, but we...

Unrated
Sep 2025

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CTO

Culture, Value

With Microsoft, we spent a lot of time trying to understand and check all the boxes because we were...

Unrated
Sep 2025

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CTO

Relationship

We have good support from Microsoft. We have a good team that is very responsive to me and very...

Unrated
Sep 2025

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CTO

Operations, Product

Azure is very granular, and users have to know it. It can be complicated. How the system is set up,...

Unrated
Sep 2025

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CIO

Culture

The technology is great. My biggest issue is with Microsoft in terms of how they nickel-and-dime the...

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Aug 2025

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CIO

Value

Microsoft nickels-and-dimes us on everything. They have a good product, but they constantly find a...

Unrated
Aug 2025

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CIO

Operations

When it comes to training, Microsoft does a very poor job. They shoved so much training down our...

Unrated
Aug 2025

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CIO

Product

On the one hand, Azure is very easy for the end user to use, but on the other hand, we can't make...

Unrated
Aug 2025

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CIO

Relationship

Microsoft’s support people are horrible. We can't get them on the phone. We have to go through six...

Unrated
Aug 2025

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CIO

Relationship, Product

Microsoft’s proactiveness is pretty good. They are almost too proactive. They patch things out of...

Unrated
Aug 2025

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CIO

Relationship

I'm happy with the executive team, and I like the new CEO. He made a lot of good changes when he...

Unrated
Aug 2025

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CIO

Relationship, Operations

Microsoft’s quality and effectiveness of implementations are pretty weak. They use a lot of third...

Unrated
Aug 2025

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CIO

Loyalty, Relationship

We knew Azure, and the firm we were working with also knew how to use it. However, Microsoft's...

Unrated
Aug 2025

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CIO

Relationship

The sourness for Azure comes when people haggle and give me a hard time with numbers, dollars, and...

Unrated
Aug 2025

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Analyst/Coordinator

Relationship

Generally speaking, the account team from Microsoft is good, but the tier-one support people that we...

Unrated
Aug 2025

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Analyst/Coordinator

Product

Microsoft keeps 85%–90% of their promises. The issue is more availability of services in all the...

Unrated
Aug 2025

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Analyst/Coordinator

Value

Anyone who says that the cloud is less expensive is smoking something. We get a lot more agility...

Unrated
Aug 2025

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Analyst/Coordinator

Loyalty, Relationship

Maybe this is because of the type of things that we do with Microsoft, but the vendor will go out of...

Unrated
Aug 2025

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Analyst/Coordinator

Operations

The end users are IT professionals who interact with the platform, and the product is very...

Unrated
Aug 2025

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Analyst/Coordinator

Relationship

We do have access to some dedicated support professionals, engineers, and architects who can train...

Unrated
Aug 2025

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Analyst/Coordinator

Relationship

Usually, Microsoft is very proactive in notifying us about services and resources that are going to...

Unrated
Aug 2025

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Analyst/Coordinator

Product

We don't really have unexpected downtime with Azure as a platform, but sometimes we might have a VM...

Unrated
Aug 2025

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Analyst/Coordinator

Culture, Value

Microsoft sticks to their contracts. Azure is a pay-as-we-go consumption service, so we are paying...

Unrated
Aug 2025

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Analyst/Coordinator

Value

We certainly pay Microsoft a lot every month for the ability to have our infrastructure hosted in...

Unrated
Aug 2025

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Analyst/Coordinator

Loyalty, Relationship, Product

There is so much to Azure. Generally speaking, most of the features we need are in Azure. We feel...

Unrated
Aug 2025

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Analyst/Coordinator

Product

What I like most about Azure is just the options. We certainly have a lot of IaaS VMs running in...

Unrated
Aug 2025

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