Bookmark

Azure Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

CIO

Microsoft views their partnership with us as a given. They don’t really work on it. I don’t see...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

AWS is more cost effective and capable than Azure. My impression is that Microsoft has moved to be...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

Microsoft does not provide direct training. We have to work through Microsoft's retail partners or...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

Microsoft provides a wide range of products and services. One of their recent acquisitions was...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

CIO

When working with Microsoft, we have to stay on top of things. Microsoft has customer service...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

CIO

Microsoft has a solution, a proven framework, and a large customer base. I do not understand why...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

CIO

From a support standpoint, Microsoft has been good. They have a dedicated support team, and we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

My advice for other organizations is to not fall for the cost of ownership that Microsoft gives...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

COO

We get a lot of road map information from Epic. Epic works directly with Microsoft on future...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

COO

I didn't do any initial training with Microsoft directly. I mostly did self-training through...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

COO

There are things to know and things you should worry about with Azure. The system can work...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

COO

With the few tickets we've had with Azure, Microsoft's response times can be long, especially for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

We would love Azure to be cheaper because it's such a high expense, but I wouldn't want to go back...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

COO

We have issues sometimes with quotas, getting the machine sizes we need, changing technologies, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I rate Microsoft's development and vision a little lower because they seem a little lost on what...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We recommend Azure a lot. In my mind, there are two options: Azure and AWS. The others out there,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We're running hardware that's a few years old, and that's okay for what we're doing. We don't need...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The biggest thing I would tell others considering moving Epic to Azure is to make sure they talk...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

There are always opportunities for improvement with Microsoft's support model. That's across the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Generally, Microsoft's overall support of Azure is pretty good. Things just depend. The relationship...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Our organization has been on a cloud-first journey for the past several years. The main goal for...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The total cost of ownership of the cloud depends on how we look at it. We were looking at a really...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Organizations don't need to go to the cloud to save money. They go for all the other business...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The primary reason that Azure has a little bit of an edge over other systems is how Microsoft...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We've had Epic in Azure for a few years now. We've had Epic on-premises for that time. We had both...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When we went to the cloud, we were writing the playbook in a lot of ways. Microsoft definitely...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Microsoft has training offerings if users have time to consume them.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I used to be able to say Microsoft's partnership is very high, but that's dropped down in the last...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

If we're going to be in the utility services business and want to move services from on premises to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

I have not had much success with Microsoft's support. I've almost always had to deal with the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

When we get into the cloud, things can get complex, especially when we start layering security and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Microsoft should be more transparent with pricing. They should make more training, including deeper...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

CIO

Microsoft has taken a backseat to their resellers, so I don't find them engaging at all. I don't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

With Azure, the technology is there. I do think the landscape is changing a lot. I think a lot of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CIO

If we're from the Microsoft ecosystem and are used to working with Microsoft products, the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CTO

Microsoft’s technology continues to be strong. They had some major outages in the past, but they...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CTO

The cost is the biggest prohibitive reason we haven’t invested more in Microsoft. We’re still able...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CTO

Microsoft's online training program is actually pretty comprehensive.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CTO

We meet with Microsoft often, but their support is reactive. Putting in a good ticket is hard, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Microsoft made a lot of very bold assumptions that have proven to not hold true in reality. I still...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Manager

I don't know that Microsoft is doing anything particularly great. I think Azure is a solid platform...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Azure is missing an equivalent of Citrix as it relates to Epic.

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Microsoft has been a good partner throughout the whole process here. We looked at multiple cloud...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

One of the gotchas that we have with Azure is just the amount of security that we are putting on the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CIO

Microsoft has been transparent. They have owned issues when they arose and have constructively...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

CTO

Epic still does their own hosting, but it doesn't make good business sense. If they had a...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

CTO

I would like Microsoft to have more prescriptive or out-of-the-box health checks to help me...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CTO

Microsoft doesn't really have a training program. They offload training to a third party, but they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CTO

There is nothing there that I can’t do in Azure. We have been so successful with Azure that we are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CTO

When we got ready to go live with the solution, we were able to get in contact with some of the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CTO

We are moving everything off our previous solution and putting it all in Azure. We are going deeper...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CTO

Microsoft’s vision is strong, but they are such a large organization that agility can suffer. We...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CTO

I don’t need to evaluate the best SIEM, the best EDR, the best cloud services, or the best PaaS...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CTO

We went with Microsoft because we have a great relationship there, and my security stack is fully...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CTO

People like to beat up on Microsoft. I don’t understand it. I have offered for other organizations...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CTO

I pay a premium for the vendor's premium support, and they deliver. I have a dedicated Microsoft...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Azure is very intuitive. I assume the vendor has good training programs. We have not had to use them...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

A small shop isn't going to get much direct support from Microsoft, so they need experts who know...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

In healthcare, much of the industry is embedded in Microsoft. Familiarity and ubiquity matter, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We use Azure to host virtual machines. We use it for identity management and for Microsoft Office...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

One of the challenges with Epic is that they do not have a report delivery model. They basically...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Snowflake is better than Azure in many ways, but Microsoft is working hard to catch up. Their data...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Cloud prices still stagger me, but we are very happy with Microsoft. Truthfully, they have worked...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

CMIO

Azure is challenging because the missing pieces aren’t described well. We end up having to learn a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CMIO

Regarding development and innovation, Microsoft wants to go somewhere. They have a big dream they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CMIO

We have an Azure environment that I manage a project in, and regarding just getting it to work with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CTO

Microsoft has partnered with us pretty well, and we have done quite a bit with them. We have learned...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CTO

Microsoft isn't really forthcoming with a lot of what is coming in the future because of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

I wish Azure were cheaper. There are things that the vendor does sometimes that make me feel like...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CTO

It is difficult to say how Microsoft could improve their support because their support is all over...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

Microsoft has a lot of training materials. The Azure side of things doesn't have what I would call...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I don't generally work directly with Microsoft; instead, I work with one of our internal teams. They...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Microsoft recently taught us more about how to increase productivity with the solution. Microsoft is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our organization is really complex, so it has been a challenge to get clarity and detail across the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

VP/Other Executive

I wasn't involved in the implementation of Azure, but I worked closely with the IT group that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Azure stands out because of its flexibility. We have been able to join multiple systems together and...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have not found anything in Azure that we cannot integrate in a way that aligns with our policies...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Azure’s AI agent for console support was awful. I have a very infrastructure-as-code-oriented team...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Microsoft’s support team is pretty good. It is far better than what we experienced with another...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I do not think that any cloud providers do a great job with onboarding. They basically welcome us to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We chose Azure because, at the time, the other solution we were looking at did not have the support...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CIO

We can go directly to Microsoft when we need to. Our partnership with Microsoft is fine. There is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CIO

We had a hard time putting some guardrails around things in the system because when an organization...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CIO

We have had a couple of partners through Microsoft who have been very helpful. We haven't really had...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Azure is rapidly evolving, so it is hard for Microsoft and their customers to keep up. For the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The unified support from Microsoft has actually been pretty good. They do send their executives here...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Microsoft doesn't know how to implement technology in healthcare yet. They know they have a gap, but...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

 or  to see details.

CTO

Microsoft does a good job of meeting our needs. But the support for Azure is absolutely horrible....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

Microsoft does a really fantastic job of documenting how their products are supposed to work. When...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Having more easily configurable off-the-shelf solutions that we can adapt to our own environment...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

With Microsoft, we have a pay-as-we-use-it model. There is no fixed rate, which is common in the...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Microsoft is so big that it is hard to get in touch with people there.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have had a steep learning curve using Azure, but we have gotten a lot of good results for...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The onboarding process involves very little guidance. There is quite a bit of documentation, but we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CTO

With Microsoft, we spent a lot of time trying to understand and check all the boxes because we were...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

CTO

We have good support from Microsoft. We have a good team that is very responsive to me and very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

Azure is very granular, and users have to know it. It can be complicated. How the system is set up,...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CIO

The technology is great. My biggest issue is with Microsoft in terms of how they nickel-and-dime the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

CIO

Microsoft nickels-and-dimes us on everything. They have a good product, but they constantly find a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

When it comes to training, Microsoft does a very poor job. They shoved so much training down our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

On the one hand, Azure is very easy for the end user to use, but on the other hand, we can't make...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

Microsoft’s support people are horrible. We can't get them on the phone. We have to go through six...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Microsoft’s proactiveness is pretty good. They are almost too proactive. They patch things out of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CIO

I'm happy with the executive team, and I like the new CEO. He made a lot of good changes when he...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Microsoft’s quality and effectiveness of implementations are pretty weak. They use a lot of third...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

We knew Azure, and the firm we were working with also knew how to use it. However, Microsoft's...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CIO

The sourness for Azure comes when people haggle and give me a hard time with numbers, dollars, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.