Azure Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Loyalty, Product
Microsoft has been a good partner throughout the whole process here. We looked at multiple cloud...
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Operations, Product
One of the gotchas that we have with Azure is just the amount of security that we are putting on the...
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Culture, Relationship
Microsoft has been transparent. They have owned issues when they arose and have constructively...
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Relationship, Value
Epic still does their own hosting, but it doesn't make good business sense. If they had a...
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Product
I would like Microsoft to have more prescriptive or out-of-the-box health checks to help me...
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Operations
Microsoft doesn't really have a training program. They offload training to a third party, but they...
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Loyalty, Product
There is nothing there that I can’t do in Azure. We have been so successful with Azure that we are...
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Relationship, Operations
When we got ready to go live with the solution, we were able to get in contact with some of the...
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Loyalty
We are moving everything off our previous solution and putting it all in Azure. We are going deeper...
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Relationship, Product
Microsoft’s vision is strong, but they are such a large organization that agility can suffer. We...
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Product
I don’t need to evaluate the best SIEM, the best EDR, the best cloud services, or the best PaaS...
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Loyalty, Value
We went with Microsoft because we have a great relationship there, and my security stack is fully...
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Product
People like to beat up on Microsoft. I don’t understand it. I have offered for other organizations...
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Relationship, Value
I pay a premium for the vendor's premium support, and they deliver. I have a dedicated Microsoft...
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Operations
Azure is very intuitive. I assume the vendor has good training programs. We have not had to use them...
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Relationship, Product
A small shop isn't going to get much direct support from Microsoft, so they need experts who know...
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Product
In healthcare, much of the industry is embedded in Microsoft. Familiarity and ubiquity matter, and...
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Loyalty, Product
We use Azure to host virtual machines. We use it for identity management and for Microsoft Office...
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Relationship
One of the challenges with Epic is that they do not have a report delivery model. They basically...
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Loyalty, Relationship, Product
Snowflake is better than Azure in many ways, but Microsoft is working hard to catch up. Their data...
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Operations, Value
Cloud prices still stagger me, but we are very happy with Microsoft. Truthfully, they have worked...
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Operations, Product
Azure is challenging because the missing pieces aren’t described well. We end up having to learn a...
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Relationship
Regarding development and innovation, Microsoft wants to go somewhere. They have a big dream they...
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Product
We have an Azure environment that I manage a project in, and regarding just getting it to work with...
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Relationship, Operations
Microsoft has partnered with us pretty well, and we have done quite a bit with them. We have learned...
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Relationship
Microsoft isn't really forthcoming with a lot of what is coming in the future because of the...
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Value
I wish Azure were cheaper. There are things that the vendor does sometimes that make me feel like...
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Relationship
It is difficult to say how Microsoft could improve their support because their support is all over...
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Operations
Microsoft has a lot of training materials. The Azure side of things doesn't have what I would call...
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Relationship, Operations
I don't generally work directly with Microsoft; instead, I work with one of our internal teams. They...
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Relationship
Microsoft recently taught us more about how to increase productivity with the solution. Microsoft is...
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Culture
Our organization is really complex, so it has been a challenge to get clarity and detail across the...
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Operations
I wasn't involved in the implementation of Azure, but I worked closely with the IT group that...
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Loyalty, Product, Value
Azure stands out because of its flexibility. We have been able to join multiple systems together and...
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Loyalty, Operations, Product
I have not found anything in Azure that we cannot integrate in a way that aligns with our policies...
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Relationship, Product
Azure’s AI agent for console support was awful. I have a very infrastructure-as-code-oriented team...
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Relationship
Microsoft’s support team is pretty good. It is far better than what we experienced with another...
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Operations
I do not think that any cloud providers do a great job with onboarding. They basically welcome us to...
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Loyalty
We chose Azure because, at the time, the other solution we were looking at did not have the support...
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Relationship, Product
We can go directly to Microsoft when we need to. Our partnership with Microsoft is fine. There is...
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Operations, Product
We had a hard time putting some guardrails around things in the system because when an organization...
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Relationship
We have had a couple of partners through Microsoft who have been very helpful. We haven't really had...
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Relationship, Product
Azure is rapidly evolving, so it is hard for Microsoft and their customers to keep up. For the...
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Relationship, Value
The unified support from Microsoft has actually been pretty good. They do send their executives here...
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Relationship, Operations, Product
Microsoft doesn't know how to implement technology in healthcare yet. They know they have a gap, but...
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Relationship
Microsoft does a good job of meeting our needs. But the support for Azure is absolutely horrible....
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Relationship
Microsoft does a really fantastic job of documenting how their products are supposed to work. When...
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Product
Having more easily configurable off-the-shelf solutions that we can adapt to our own environment...
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Culture, Value
With Microsoft, we have a pay-as-we-use-it model. There is no fixed rate, which is common in the...
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Relationship
Microsoft is so big that it is hard to get in touch with people there.
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Product, Value
We have had a steep learning curve using Azure, but we have gotten a lot of good results for...
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Operations
The onboarding process involves very little guidance. There is quite a bit of documentation, but we...
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Culture, Value
With Microsoft, we spent a lot of time trying to understand and check all the boxes because we were...
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Relationship
We have good support from Microsoft. We have a good team that is very responsive to me and very...
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Operations, Product
Azure is very granular, and users have to know it. It can be complicated. How the system is set up,...
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Culture
The technology is great. My biggest issue is with Microsoft in terms of how they nickel-and-dime the...
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Value
Microsoft nickels-and-dimes us on everything. They have a good product, but they constantly find a...
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Operations
When it comes to training, Microsoft does a very poor job. They shoved so much training down our...
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Product
On the one hand, Azure is very easy for the end user to use, but on the other hand, we can't make...
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Relationship
Microsoft’s support people are horrible. We can't get them on the phone. We have to go through six...
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Relationship, Product
Microsoft’s proactiveness is pretty good. They are almost too proactive. They patch things out of...
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Relationship
I'm happy with the executive team, and I like the new CEO. He made a lot of good changes when he...
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Relationship, Operations
Microsoft’s quality and effectiveness of implementations are pretty weak. They use a lot of third...
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Loyalty, Relationship
We knew Azure, and the firm we were working with also knew how to use it. However, Microsoft's...
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Relationship
The sourness for Azure comes when people haggle and give me a hard time with numbers, dollars, and...
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Relationship
Generally speaking, the account team from Microsoft is good, but the tier-one support people that we...
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Product
Microsoft keeps 85%–90% of their promises. The issue is more availability of services in all the...
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Value
Anyone who says that the cloud is less expensive is smoking something. We get a lot more agility...
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Loyalty, Relationship
Maybe this is because of the type of things that we do with Microsoft, but the vendor will go out of...
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Operations
The end users are IT professionals who interact with the platform, and the product is very...
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Relationship
We do have access to some dedicated support professionals, engineers, and architects who can train...
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Relationship
Usually, Microsoft is very proactive in notifying us about services and resources that are going to...
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Product
We don't really have unexpected downtime with Azure as a platform, but sometimes we might have a VM...
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Culture, Value
Microsoft sticks to their contracts. Azure is a pay-as-we-go consumption service, so we are paying...
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Value
We certainly pay Microsoft a lot every month for the ability to have our infrastructure hosted in...
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Loyalty, Relationship, Product
There is so much to Azure. Generally speaking, most of the features we need are in Azure. We feel...
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Product
What I like most about Azure is just the options. We certainly have a lot of IaaS VMs running in...
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Value
With cloud services like Azure, there is an incremental fee for everything we do, and that is...
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Value
Microsoft is a massive player in the market. Most of us are using Office 365 as a platform. When we...
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Relationship
We used to have a Microsoft account manager tied to us even though we had a partner, and that...
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Relationship
Microsoft's support has certainly degraded over the years. Historically, we either purchased a...
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Relationship
When we get into the world of the cloud, specifically Azure, it is the largest menu of the art of...
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Culture
Microsoft's licensing model is where they really get organizations, regardless of what the product...
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Relationship
With Microsoft, we feel like we are bringing a horse to water. We have to navigate their account...
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Relationship
We have problems with Microsoft's support. It is pretty much known throughout the industry that...
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Operations
In general, Microsoft's implementation services are fine. Microsoft has pretty good training....
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Relationship
Microsoft works really hard to communicate upcoming changes. We have regular calls with them, so...
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Product
Azure is fairly stable. We have recently noticed some hiccups in machine availability, so we haven't...
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Relationship
Microsoft is not my favorite in terms of their availability and support. When we have a problem, it...
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Loyalty
Now that we have implemented the system, Azure is in place, and we have gotten over a lot of...
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Operations, Value
Onboarding with Azure is hard because the documentation and support are lacking. The issue is often...
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Culture, Product
The reason I am rating Azure lower is that it has permissions-based role-setting between the...
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Product
Azure has more tools that are commonly used by our business than other solutions. For example, Power...
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Culture, Operations
For our type of organization, Microsoft's contract supports a little more person-to-person support...
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Commentary Summary
Comment Type Breakout