Azure Commentary
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Subject Expert
Mike Smith
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Microsoft does a good job with product development and releases. Also, their technical support is...
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Value
Cost is always an issue for organizations like ours, so Microsoft needs to keep working on lowering...
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Relationship, Operations, Product
We moved some servers, and there was weird latency, which didn't make any sense to me, and Microsoft...
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Product
Microsoft’s Copilot approach with AI is a little muddled. I am having a hard time understanding what...
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Relationship
Sometimes, the vendor’s support is a little slow getting back to us and finding the right person for...
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Operations
We were very satisfied with our experience in the implementation part. Microsoft’s training is...
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Relationship, Value
I wouldn't have any hesitation in recommending Azure to someone else. We are getting what we paid...
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Relationship, Operations
Microsoft still lacks the approach and structure to onboard a major health system client for their...
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Loyalty, Product
Microsoft is a platform company, so we need to have the right skill sets to be able to use their...
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Loyalty, Product
I like Microsoft's road map. There are tools to democratize the use of AI. Their tools to allow more...
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Product
We have had some head-scratchers while using Azure, especially in the network configurations. But...
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Product
Azure is not a magic bullet. It isn't for everyone or for everything. I would recommend it if...
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Relationship
I rarely work with people at Microsoft. I have one representative who sends me an email...
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Product
I don't recall any major issues with Azure at all. Everything went pretty smoothly. Our current EHR...
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Value
Azure services are quite expensive for what the actual cost is for Microsoft to provide them. I feel...
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Relationship
We do have a Microsoft representative who reaches out with some regularity. However, there is still...
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Relationship
The whole ticket and support process from Microsoft has been a bit soft. I don't know that we have...
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Operations
The vendor's training has improved dramatically over the last few years. We are slowly adapting to...
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Relationship
In the past, Microsoft's support team was spectacular. But we recently just went through one of the...
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Loyalty
We are still in the process of evaluating a lot of solutions within Azure in comparison with our...
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Value
We get a lot of savings by working with Microsoft. If they did not allow us to have a break, there...
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Relationship
Our relationship with Microsoft has improved significantly. A big part of that is the access we now...
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Product
We can't keep up with all the new technology Microsoft is delivering. It seems like when I need...
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Relationship, Product
Azure is our primary cloud, and our partnership with Microsoft has made this much easier to deal...
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Loyalty
Cost was a large part of our decision to move to Azure. Other cloud providers have been salivating...
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Loyalty, Product
Microsoft's technology is evolving, so we sometimes run into challenges with integration. For...
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Relationship
Our relationship with Microsoft is good, but that has only been the case recently. Our organization...
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Product
With Azure, we have been messing with SQL. We are still struggling to get our customers to...
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Value
There are times when Microsoft tries to charge us for licenses and other extra things in order to...
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Loyalty, Product
Azure is very clear and straightforward. It is meeting most of the needs. Microsoft is doing well...
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Relationship
Microsoft treats us as strategic partners more than just clients, and the executives are there and...
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Relationship
Microsoft is a very mature company. They have the infrastructure and all the resources to meet the...
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Loyalty
We don't have PaaS with Microsoft currently, but we definitely have future plans to get that. In...
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Relationship
Our partnership with Microsoft has gotten a lot better. In some areas, we have to push them for...
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Relationship
Microsoft's knowledge transfer is a bit of a challenge in making sure our team feels comfortable...
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Product
We are pretty much a Microsoft house, so that makes integration easier, but there are other...
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Operations
As far as ease of use goes, we are teaching our users and making sure they are confident in what we...
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Relationship
When we need support and get the right person and the right level of expertise, the support is good....
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Relationship
We have routine meetings with the vendor, but the challenge with them is that they have swapped out...
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Loyalty
Despite some of the flaws of Azure, I would recommend it. I believe that Microsoft and our EHR...
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Loyalty
I anticipate we will be more satisfied with Azure in the future because once we get these other...
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Loyalty, Relationship
We are a Microsoft shop through and through, so when we were making our decision, it felt like we...
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Culture, Value
Sometimes Microsoft overpromises, and there have been a couple of times that I have had to negotiate...
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Operations, Product
Azure is good, and Microsoft has done everything. When we have upgrades, we don't have things...
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Relationship
From Microsoft, one individual we work with and their team are really great. They have been firm for...
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Loyalty, Relationship, Product
I would tell someone that there are a lot of opportunities with Azure. I have only gotten to do some...
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Loyalty
We chose to move to Azure because our EHR vendor has aligned their system to Azure. The solutions...
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Operations
For training with Microsoft, they say they have great stuff on the web that we should go look at. We...
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Product
With Microsoft, there is definitely no boredom. They have a guest access feature. We have a really...
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Loyalty
We certainly use the whole Microsoft 365 stack. Teams is now our dominant collaboration and...
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Value
It is hard for me to give Microsoft full marks on anything. Everything about Microsoft is insanely expensive....
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Relationship
Microsoft’s implementations weren’t as good when we started years ago as they are now. I have...
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Relationship, Product
We haven't been asked to do anything we can't do in Azure. Regardless of whether the user is a...
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Product
If we look at our entire real-estate footprint, we have been able to shrink slightly by using the...
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Product
The biggest challenge for me in Azure is probably the lack of availability of certain features and...
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Relationship, Value
There was a huge benefit from Microsoft being motivated to help us because they would send people to...
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Relationship
There are certainly things that I wish could be done differently in Azure, and we have conversations...
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Product
Some of the stuff that Microsoft is inventing is neat, like AI and DAX Copilot, but I just don't see...
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Relationship
Microsoft’s first-tier level of support is very difficult most of the time.
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Loyalty, Value
I'm very satisfied with Microsoft, but I am concerned that as more organizations like Google, AWS,...
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Value
Azure is expensive, so if we don't manage our Azure resources appropriately, we won’t be exploiting...
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Operations
Microsoft has online portals that are available to us through the Enterprise Skills Initiative, but...
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Value
We are getting a good value from Azure. We have actually come in under the cost we forecasted, and...
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Relationship
We have had a lot of struggles on Azure, including one significant downtime due to poor support....
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Relationship
We never got any attention from Microsoft until we told them about a certain project we were working...
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Relationship
I don't know that I have ever actually heard Microsoft make a promise. They make a point to not...
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Loyalty
A key driver for us going with Azure was that we had always been a Microsoft shop, so it felt like...
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Culture, Value
Microsoft does charge us for every little thing, but we knew that going in, so it was not a...
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Product
We have had very few issues with the performance of Azure. It runs well and is actually faster than...
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Product
We have had issues with not having enough capacity to deploy Azure into some regions, so Microsoft...
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Relationship, Operations
We don't tend to lean on Microsoft very often because they struggle to provide deep technical...
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Value
The downside of Azure is that it is expensive, but other than that, it has been great. The thing...
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Relationship, Operations
A lot of times Microsoft will partner with other groups for training, and my experience has been...
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Culture, Relationship
Microsoft has some big problems with customer support. The way that Microsoft works, we have to have...
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Relationship, Product
A few years ago, Microsoft had a lot of outages that impacted more than just Azure. They seemed to...
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Loyalty, Relationship
We are pretty tied in with Microsoft at this point. A lot of our applications are tied to their...
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Product
Microsoft has excellent integration between all of its separate services and products. Azure...
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Relationship
Microsoft needs to be a more agile partner. In order for us to use a SaaS or a cloud tool that is...
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Relationship, Operations
Our type of organization is very complex, so the vendor ends up not being able to deliver on some...
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Operations, Product
Microsoft made the transition from an on-premises system to a cloud system a little bit easier and...
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Culture, Value
Microsoft doesn’t avoid charging for every little thing. It does seem like everything is done...
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Relationship
One of Microsoft's downsides is definitely that their support is just never solid. We actually use a...
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Operations
Microsoft's training is good. They bring in at-the-elbow training and support, and they have...
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Relationship, Product
Microsoft is meeting our needs. They have a solution that aligns with what we are trying to do, and...
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Relationship
In terms of our partnership with Microsoft, we support each other. We have a clear line of sight...
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Product
Every now and then, there are things that we have to do when there is an upgrade in Azure, but...
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Product
We are pretty happy with what we bought and what Azure does. We have been able to build a pretty...
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Culture, Value
When we realize we don’t need as much stuff as we thought we would need, Microsoft makes us keep it...
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