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Teams Comments
Subject Expert
Commentary Summary
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User Commentary
CMIO
Functionality and Upgrades
We launched Teams during the onset of the pandemic. We had practically no virtual visits before...
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CMIO
Functionality and Upgrades
Teams was not developed as a consumer-facing product; it was developed as an enterprise product for...
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CMIO
Functionality and Upgrades
We have had less of a drop in ambulatory visits during the pandemic compared to other organizations...
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CMIO
Lessons Learned
We did work very carefully with the Microsoft engineers on the app for booking appointments. That...
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CMIO
Lessons Learned
Microsoft is late to come up with EMR integration. We are still waiting for the WebRTC function in...
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CMIO
Lessons Learned
Teams was incredibly easy to use for our younger population, and those patients understood it; they...
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Director
Future Outlook
A year from now, I hope my satisfaction will have increased with all the new enhancements the vendor...
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Director
Other Observations & Comments
When COVID-19 hit, we were already in the process of rolling out Teams to our organization to help...
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Director
Service and Support
We have next to no support from the vendor. That being said, I also recognize that a lot of issues...
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Director
Functionality and Upgrades
Our biggest issue is that the system hasn't proven to be quite as flexible as some other...
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Director
Other Observations & Comments
We didn't get any training from the vendor. We have been working with a consultant who happens to be...
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Director
Lessons Learned
Teams is not used as much in the popular market, so it is a completely new process for us to train...
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Director
Functionality and Upgrades
There are missing features and other things that could make Teams easier to use. Teams isn’t able to...
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Director
Functionality and Upgrades
We chose Teams only because we already had Teams. Teams was just part of our Microsoft Office...
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Director
Functionality and Upgrades
The Teams application keeps getting better, but for the purposes of telehealth, it doesn’t keep up....
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Director
Service and Support
I would say the support from Microsoft is not so good. It takes a long time to get responses from...
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Director
Implementation and Training
There was really no training from Microsoft for Teams. We did the training on our own. We already...
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Director
Functionality and Upgrades
The nurse interviews the patient over the telephone first and then checks him or her in through the...
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Analyst/Coordinator
Functionality and Upgrades
As a conferencing program, Teams is really good. I am really happy with the system, and it works...
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Analyst/Coordinator
Functionality and Upgrades
I do almost everything through Teams nowadays. If the decision were up to me, I would buy Teams...
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Manager
Functionality and Upgrades
Microsoft has supported us during the COVID-19 crisis. They have been very responsive whenever we...
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Manager
Other Observations & Comments
Teams is part of our current plan, but I don’t know whether it is part of our long-term plan. We...
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Manager
Lessons Learned
Teams came to us at no cost, and Skype came to us at no cost before that. Strategically, I think if...
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Manager
Relationship
We haven’t run into any scenarios where we have felt like Microsoft hasn't communicated with us and...
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Manager
Functionality and Upgrades
We didn’t really have any training. When Microsoft rolls out new features, we kind of stumble on...
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Manager
Lessons Learned
It takes a little bit of work to figure out the solution, but overall, I would give the system a...
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Director
Other Observations & Comments
We use Teams for the video portion of our virtual visits. For patients who need a sick visit, we set...
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Director
Service and Support
The vendor supported us well during the COVID-19 crisis. The system is very user friendly, and...
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Director
Functionality and Upgrades
We will continue to use Teams. It is part of the Microsoft package that we have, so we will...
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Director
Functionality and Upgrades
We don't need to reach out to the vendor for anything. There is nothing that needs to be enhanced....
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CIO
Functionality and Upgrades
Teams has been great for our organization. We had already developed Teams as part of our strategy...
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CIO
Functionality and Upgrades
We didn't expect Teams to be our main tool for patient communication. We will continue to use our...
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