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Teams Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
As far as solution capabilities go, I think Teams has the best capabilities. The whole addition of...
We use Teams predominantly for our nonclinical work, our business management. We have perhaps one...
Microsoft has a lot of great e-learning solutions, but other vendors make trainers available to us...
I find that we have to bring in a lot of outside pieces to make Teams feel like it should be the...
Teams sometimes freezes when we are using the app version instead of the web and when there are...
The functionality is solid. We don't have much downtime with Microsoft. Our IT manager has described...
Teams has come a long way in terms of its reliability. That was the biggest thing holding it back...
I don't believe Teams will be the backbone of what we move toward. It is a great communication tool...
There was no training that I recall with Teams. We just innately went into it. There is online...
I like Teams, but the reliability has degraded recently. I don't spend the money, but to me, the...
Teams is integrated into a certain PaaS, and we also use it for internal chats and...
Microsoft is definitely reliable when it comes to keeping their promises. The upgrades for this...
It would be helpful if Teams could connect and communicate with one of our other systems.
Commentary Summary
Comment Type Breakout