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Current Time Inside Cache Tag Helper: 11/30/2020 1:16:41 PM and Model.EvProductId = 221936

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

I like Teams. It has a lot of fun features that I like. I like the whiteboard feature. I like that...

Nov 2020
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Director

ROI / Cost (care and feeding)

Having the Teams video options has really helped our meetings during the pandemic. The benefit that...

Nov 2020
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Director

Service and Support

I assume that Microsoft has kept their promises. We had some glitches at first when we were trying...

Nov 2020
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Director

Implementation and Training

We had glitches in the implementation. Teams wasn't always the most user-friendly system. It took a...

Nov 2020
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Director

Implementation and Training

Microsoft did a good job with training. We had a train-the-trainer scenario where Microsoft provided...

Nov 2020
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Director

Functionality and Upgrades

I might drop my score for ease of use because I am trying to figure out how to set up something in...

Nov 2020
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Director

Functionality and Upgrades

There are glitches on Teams. The more people on a call, the more likely the microphone doesn't pick...

Nov 2020
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Director

Other Observations & Comments

There is internal support for Teams. We just go to an IT analyst for help. The support isn't...

Nov 2020
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Director

Functionality and Upgrades

Microsoft wants to gather the market, so they are anxious to be proactive. I don't know all of the...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We aren't suggesting Teams for patient care. I know that there are providers using Teams because the...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Teams has some amazing capabilities. The problem with Teams, at least right now, is that it takes up...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

When the solution is running, it is phenomenal. The document sharing, the team functionality, and...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I wouldn't know what was promised by the vendor. Teams delivers from the standpoint of the Office...

Oct 2020
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VP/Other Executive

Implementation and Training

Teams lacks easy-to-understand instructions that are easily accessible. I would have expected...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Teams has been highly efficient and has really proved its worth during the COVID-19 pandemic from a...

Oct 2020
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Physician

Technology

We are looking for something to allow patient outreach. We want to let patients not have to download...

Sep 2020
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CMO

Relationship

The vendor absolutely keeps their promises. They are very responsible and responsive. They have...

Sep 2020
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CMO

Functionality and Upgrades

Microsoft is eager to increase their footprint, but they need something to connect things. While...

Sep 2020
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CMO

Functionality and Upgrades

The virtual experience really mimics the flow of in-office visits. After the intake process,...

Sep 2020
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CMO

Implementation and Training

The implementation of Teams was very smooth. All we had to do was go on the website and log in. We...

Sep 2020
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CMO

Relationship

The executives are very involved. They were very eager to get our business. We can tell that they...

Sep 2020
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CMO

ROI / Cost (care and feeding)

Teams is very affordable. We have definitely received our money's worth because the system is so economical....

Sep 2020
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CMO

Functionality and Upgrades

I would recommend Teams to anyone who is looking for a good telemedicine platform. People don't need...

Sep 2020
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Physician

Relationship

I don’t have much experience regarding ongoing support. I haven’t really required it. Microsoft is...

Sep 2020
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CMIO

Functionality and Upgrades

With Teams, I don't know that we even set metrics. There is a very small subset of our clinicians...

Sep 2020
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Director

Service and Support

Microsoft is very agile with us. I hope they won't drop their service level in the future. I haven't...

Sep 2020
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Director

Implementation and Training

Teams saved us during the COVID-19 pandemic. We were able to set up videos rather swiftly. We were...

Sep 2020
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Director

Functionality and Upgrades

We were able to do onboarding, but our internal core team did the education. The education wasn't...

Sep 2020
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Director

Future Outlook

The ease of use was a little hard since we were transitioning through the COVID-19 pandemic. It was...

Sep 2020
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Physician

Interfacing and Integration

As far as integration goes, we are transitioning from one large EHR to another. So we are still...

Sep 2020
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Physician

Interfacing and Integration

One piece of integration is the bidirectional flow of data between Teams and the EHR. That is...

Sep 2020
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Physician

Future Outlook

When it comes to my satisfaction in a year from now, I think Microsoft is going to really make some...

Sep 2020
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CMIO

Functionality and Upgrades

We launched Teams during the onset of the pandemic. We had practically no virtual visits before...

Sep 2020
 Helpful

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CMIO

Functionality and Upgrades

Teams was not developed as a consumer-facing product; it was developed as an enterprise product for...

Sep 2020
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CMIO

Functionality and Upgrades

We have had less of a drop in ambulatory visits during the pandemic compared to other organizations...

Sep 2020
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CMIO

Lessons Learned

We did work very carefully with the Microsoft engineers on the app for booking appointments. That...

Sep 2020
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CMIO

Lessons Learned

Microsoft is late to come up with EMR integration. We are still waiting for the WebRTC function in...

Sep 2020
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CMIO

Lessons Learned

Teams was incredibly easy to use for our younger population, and those patients understood it; they...

Sep 2020
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Director

Future Outlook

A year from now, I hope my satisfaction will have increased with all the new enhancements the vendor...

Sep 2020
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Director

Other Observations & Comments

When COVID-19 hit, we were already in the process of rolling out Teams to our organization to help...

Sep 2020
 Helpful

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Director

Service and Support

We have next to no support from the vendor. That being said, I also recognize that a lot of issues...

Sep 2020
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Director

Functionality and Upgrades

Our biggest issue is that the system hasn't proven to be quite as flexible as some other...

Sep 2020
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Director

Other Observations & Comments

We didn't get any training from the vendor. We have been working with a consultant who happens to be...

Sep 2020
 Helpful

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Director

Lessons Learned

Teams is not used as much in the popular market, so it is a completely new process for us to train...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

There are missing features and other things that could make Teams easier to use. Teams isn’t able to...

Aug 2020
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Director

Functionality and Upgrades

We chose Teams only because we already had Teams. Teams was just part of our Microsoft Office...

Aug 2020
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Director

Functionality and Upgrades

The Teams application keeps getting better, but for the purposes of telehealth, it doesn’t keep up....

Aug 2020
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Director

Service and Support

I would say the support from Microsoft is not so good. It takes a long time to get responses from...

Aug 2020
 Helpful

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Director

Implementation and Training

There was really no training from Microsoft for Teams. We did the training on our own. We already...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The nurse interviews the patient over the telephone first and then checks him or her in through the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

As a conferencing program, Teams is really good. I am really happy with the system, and it works...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I do almost everything through Teams nowadays. If the decision were up to me, I would buy Teams...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Microsoft has supported us during the COVID-19 crisis. They have been very responsive whenever we...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Teams is part of our current plan, but I don’t know whether it is part of our long-term plan. We...

Aug 2020
 Helpful

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Manager

Lessons Learned

Teams came to us at no cost, and Skype came to us at no cost before that. Strategically, I think if...

Aug 2020
 Helpful

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Manager

Relationship

We haven’t run into any scenarios where we have felt like Microsoft hasn't communicated with us and...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We didn’t really have any training. When Microsoft rolls out new features, we kind of stumble on...

Aug 2020
 Helpful

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Manager

Lessons Learned

It takes a little bit of work to figure out the solution, but overall, I would give the system a...

Aug 2020
 Helpful

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Director

Other Observations & Comments

We use Teams for the video portion of our virtual visits. For patients who need a sick visit, we set...

Aug 2020
 Helpful

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Director

Service and Support

The vendor supported us well during the COVID-19 crisis. The system is very user friendly, and...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We will continue to use Teams. It is part of the Microsoft package that we have, so we will...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We don't need to reach out to the vendor for anything. There is nothing that needs to be enhanced....

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Teams has been great for our organization. We had already developed Teams as part of our strategy...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

We didn't expect Teams to be our main tool for patient communication. We will continue to use our...

Aug 2020
 Helpful

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