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Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
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Microsoft Teams: Emerging Technology Spotlight 2020
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User Commentary

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Director

Interfacing and Integration

There is no real integration with Teams for anything. The product is a completely standalone...

Nov 2022
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Director

Relationship

Microsoft has not kept all of their promises, but that is just what Microsoft does. We expect that...

Nov 2022
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Director

Functionality and Upgrades

We started using Teams for our telehealth communication for messaging, and that is regulated. Teams...

Nov 2022
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(0)
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Manager

Future Outlook

We have been working on giving external partners more access to our Teams channels. Now we do have...

Jun 2022
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Manager

Service and Support

One of the criticisms I hear from our patients and partners is that sometimes they get kicked out of...

Jun 2022
||
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Manager

Functionality and Upgrades

When the COVID-19 pandemic hit and we had to switch to video platforms, I was worried that the...

Jun 2022
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Manager

Implementation and Training

There were some people who needed a bit more instruction on using Teams, so we had to create tip...

Jun 2022
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VP/Other Executive

Technology

I have not noticed any hiccups whatsoever with Teams. The system is pretty good. We have known about...

Jun 2022
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VP/Other Executive

Relationship

We can electronically look up how to do things in real time. Microsoft has offered to come and train...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There is a call masking piece that we might use on Teams, but the vendor is looking to charge for...

Jun 2022
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Director

ROI / Cost (care and feeding)

Teams was our solution during COVID-19. We were stuck in the middle of a telehealth implementation...

Jun 2022
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Director

Interfacing and Integration

Teams has been great because the system has such enhanced AV connectivity. Our problem is that the...

Jun 2022
||
(0)
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Director

Implementation and Training

Microsoft assisted us in rolling out the solution, doing telehealth visits, and billing for those...

Feb 2022
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Director

Functionality and Upgrades

The solution is pretty easy to use, but it isn't very intuitive for people who are using it for the...

Feb 2022
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Director

Interfacing and Integration

Teams has plateaued for us because of a lack of integration with our EHR. The vendor hasn't...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We feel very confident about the product's security.

Feb 2022
||
(0)
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CISO

Other Observations & Comments

There is an abundance of training information about Teams. There is just a wealth of things to...

Jan 2022
||
(0)
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CISO

Interfacing and Integration

Teams works very well in the Microsoft ecosystem. The vendor tells us that there are APIs and that...

Jan 2022
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CISO

Technology

The product has had several outages over the last year. It has gone down several times, and that has...

Jan 2022
||
(0)
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CISO

Functionality and Upgrades

I wouldn't be at all surprised if my organization was looking at alternatives because Teams is still...

Jan 2022
||
(0)
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CISO

Service and Support

The issue with Microsoft’s support is that sometimes we get a call, and there are four or five...

Jan 2022
||
(0)
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Physician

Functionality and Upgrades

Overall, Teams is fantastic. We started to use Teams more on the administrative side than the...

Jan 2022
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(0)
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Physician

Functionality and Upgrades

As far as virtual visit functionality goes, I don't think that it is significantly robust, but the...

Jan 2022
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(0)
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Physician

Interfacing and Integration

The limitations of all virtual health platforms are the integration ability and the capability with...

Jan 2022
||
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CMIO

Implementation and Training

We rarely take advantage of the enhanced training options because they cost money. The core training...

Jan 2022
||
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CMIO

Other Observations & Comments

The product is relatively simple, but so are all of the telehealth systems. Teams has enough...

Jan 2022
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(0)
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CMIO

Service and Support

When we need help, Microsoft’s support people seem to do a pretty good job. Executives have helped...

Jan 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

We feel our satisfaction is going to decrease because Microsoft is either going to start charging us...

Jan 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

Teams was our first telehealth solution when the pandemic hit. Rapid implementation is probably the...

Jan 2022
||
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CMIO

Functionality and Upgrades

Teams largely serves as a backup for our primary telehealth choice. When I say we are not very happy...

Jan 2022
||
(0)
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CIO

Functionality and Upgrades

We originally found Zoom's software to be easier for people to adopt, but I am noticing a trend that...

Dec 2021
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CIO

Relationship

Microsoft is a huge organization. In the health space, we have an executive there that cares about...

Dec 2021
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VP/Other Executive

Interfacing and Integration

Teams doesn't really integrate much with our EHR. We would like to see some changes made in order to...

Dec 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Teams is not a perfect solution, but it is very usable. One of the key factors for us was that the...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

A lot of our patient population doesn't necessarily have the latest and greatest technology...

Dec 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

When everyone was still learning about COVID-19, we were able to continue seeing patients really...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

When COVID-19 hit, we used Teams to do virtual visits between patients and physicians. I don't know...

Dec 2021
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(0)
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CIO

Service and Support

Microsoft is getting better, but we have had major outages when they have gone radio silent, and we...

Dec 2021
||
(0)
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CIO

ROI / Cost (care and feeding)

We can negotiate the agreement with Microsoft. We have to have our eyes wide open because we might...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

All Microsoft does to implement is turn the product on. At least they keep us current since we are...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

Teams is pretty easy to use. It is intuitive, and people are used to it.

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

The security piece of Teams is still lacking. It isn't mature.

Dec 2021
||
(0)
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CIO

Relationship

With executive involvement, I am finally learning who everyone is on the Microsoft team. They are on...

Dec 2021
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(0)
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CIO

ROI / Cost (care and feeding)

Microsoft is expensive. Relative to other vendors, we get our money’s worth, but Microsoft is one of...

Dec 2021
||
(0)
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CEO/President

Functionality and Upgrades

We started using Microsoft 365 Business software. We have not received any formal training in IT,...

Dec 2021
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(0)
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