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Current Time Inside Cache Tag Helper: 9/24/2020 8:31:03 AM and Model.EvProductId = 221936

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CMIO

Functionality and Upgrades

We launched Teams during the onset of the pandemic. We had practically no virtual visits before...

Sep 2020
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CMIO

Functionality and Upgrades

Teams was not developed as a consumer-facing product; it was developed as an enterprise product for...

Sep 2020
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CMIO

Functionality and Upgrades

We have had less of a drop in ambulatory visits during the pandemic compared to other organizations...

Sep 2020
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CMIO

Lessons Learned

We did work very carefully with the Microsoft engineers on the app for booking appointments. That...

Sep 2020
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CMIO

Lessons Learned

Microsoft is late to come up with EMR integration. We are still waiting for the WebRTC function in...

Sep 2020
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CMIO

Lessons Learned

Teams was incredibly easy to use for our younger population, and those patients understood it; they...

Sep 2020
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Director

Future Outlook

A year from now, I hope my satisfaction will have increased with all the new enhancements the vendor...

Sep 2020
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Director

Other Observations & Comments

When COVID-19 hit, we were already in the process of rolling out Teams to our organization to help...

Sep 2020
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Director

Service and Support

We have next to no support from the vendor. That being said, I also recognize that a lot of issues...

Sep 2020
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Director

Functionality and Upgrades

Our biggest issue is that the system hasn't proven to be quite as flexible as some other...

Sep 2020
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Director

Other Observations & Comments

We didn't get any training from the vendor. We have been working with a consultant who happens to be...

Sep 2020
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Director

Lessons Learned

Teams is not used as much in the popular market, so it is a completely new process for us to train...

Aug 2020
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Director

Functionality and Upgrades

There are missing features and other things that could make Teams easier to use. Teams isn’t able to...

Aug 2020
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Director

Functionality and Upgrades

We chose Teams only because we already had Teams. Teams was just part of our Microsoft Office...

Aug 2020
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Director

Functionality and Upgrades

The Teams application keeps getting better, but for the purposes of telehealth, it doesn’t keep up....

Aug 2020
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Director

Service and Support

I would say the support from Microsoft is not so good. It takes a long time to get responses from...

Aug 2020
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Director

Implementation and Training

There was really no training from Microsoft for Teams. We did the training on our own. We already...

Aug 2020
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Director

Functionality and Upgrades

The nurse interviews the patient over the telephone first and then checks him or her in through the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

As a conferencing program, Teams is really good. I am really happy with the system, and it works...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I do almost everything through Teams nowadays. If the decision were up to me, I would buy Teams...

Aug 2020
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Manager

Functionality and Upgrades

Microsoft has supported us during the COVID-19 crisis. They have been very responsive whenever we...

Aug 2020
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Manager

Other Observations & Comments

Teams is part of our current plan, but I don’t know whether it is part of our long-term plan. We...

Aug 2020
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Manager

Lessons Learned

Teams came to us at no cost, and Skype came to us at no cost before that. Strategically, I think if...

Aug 2020
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Manager

Relationship

We haven’t run into any scenarios where we have felt like Microsoft hasn't communicated with us and...

Aug 2020
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Manager

Functionality and Upgrades

We didn’t really have any training. When Microsoft rolls out new features, we kind of stumble on...

Aug 2020
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Manager

Lessons Learned

It takes a little bit of work to figure out the solution, but overall, I would give the system a...

Aug 2020
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Director

Other Observations & Comments

We use Teams for the video portion of our virtual visits. For patients who need a sick visit, we set...

Aug 2020
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Director

Service and Support

The vendor supported us well during the COVID-19 crisis. The system is very user friendly, and...

Aug 2020
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Director

Functionality and Upgrades

We will continue to use Teams. It is part of the Microsoft package that we have, so we will...

Aug 2020
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Director

Functionality and Upgrades

We don't need to reach out to the vendor for anything. There is nothing that needs to be enhanced....

Aug 2020
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CIO

Functionality and Upgrades

Teams has been great for our organization. We had already developed Teams as part of our strategy...

Aug 2020
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CIO

Functionality and Upgrades

We didn't expect Teams to be our main tool for patient communication. We will continue to use our...

Aug 2020
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