Teams
Filtered view: All

Subject Expert
Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CISO

There is an abundance of training information about Teams. There is just a wealth of things to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Teams works very well in the Microsoft ecosystem. The vendor tells us that there are APIs and that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The product has had several outages over the last year. It has gone down several times, and that has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

I wouldn't be at all surprised if my organization was looking at alternatives because Teams is still...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The issue with Microsoft’s support is that sometimes we get a call, and there are four or five...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Overall, Teams is fantastic. We started to use Teams more on the administrative side than the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

As far as virtual visit functionality goes, I don't think that it is significantly robust, but the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The limitations of all virtual health platforms are the integration ability and the capability with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We rarely take advantage of the enhanced training options because they cost money. The core training...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The product is relatively simple, but so are all of the telehealth systems. Teams has enough...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

When we need help, Microsoft’s support people seem to do a pretty good job. Executives have helped...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We feel our satisfaction is going to decrease because Microsoft is either going to start charging us...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Teams was our first telehealth solution when the pandemic hit. Rapid implementation is probably the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Teams largely serves as a backup for our primary telehealth choice. When I say we are not very happy...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We originally found Zoom's software to be easier for people to adopt, but I am noticing a trend that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Microsoft is a huge organization. In the health space, we have an executive there that cares about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Teams doesn't really integrate much with our EHR. We would like to see some changes made in order to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Teams is not a perfect solution, but it is very usable. One of the key factors for us was that the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of our patient population doesn't necessarily have the latest and greatest technology...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When everyone was still learning about COVID-19, we were able to continue seeing patients really...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When COVID-19 hit, we used Teams to do virtual visits between patients and physicians. I don't know...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Microsoft is getting better, but we have had major outages when they have gone radio silent, and we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We can negotiate the agreement with Microsoft. We have to have our eyes wide open because we might...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

All Microsoft does to implement is turn the product on. At least they keep us current since we are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Teams is pretty easy to use. It is intuitive, and people are used to it.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The security piece of Teams is still lacking. It isn't mature.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With executive involvement, I am finally learning who everyone is on the Microsoft team. They are on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Microsoft is expensive. Relative to other vendors, we get our money’s worth, but Microsoft is one of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We started using Microsoft 365 Business software. We have not received any formal training in IT,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

An outcome of the product is that we are seeing increased use of video videos compared to the audio...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Teams is a product that we get with Office 365, so there is no real onboarding process. The vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Teams has some limitations, and the biggest limitation is that many of our patients use a smartphone...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is constantly evolving and improving the product. With any feedback that we have given...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is pretty seamless and straightforward for the doctors. We have integration, so things...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Teams struggles with call quality, and some issues are related to the patients' phones. If Apple...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Teams is very difficult for some patients. When there is an old population, people have to remember...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We couldn't have survived COVID-19 without Teams. For our workers going home and working remotely,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Microsoft doesn't make promises. We just get what we get. There are add-ons that we can pay for, and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Microsoft has some online things but doesn't really offer a lot of training.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Teams' reporting and analytics are horrible. They are the worst I have ever seen, and I am really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Teams has been great for our multiparty visits because our other third-party system cannot handle...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Teams was not necessarily meant to be used for virtual care. So we made it work based on what we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Teams is easy to navigate for folks who are initiating a meeting, but it is less easy for folks who...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Teams is our collaboration platform of choice. Teams is part of our culture going forward, and we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the system's ease of use to some extent, but I don’t think the system is very easy for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The platform has potential. The audio and video work very well, the resolution is good, and the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Microsoft has a portal where we can request enhancements or features. Then, people vote on those...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use a piece of Teams called channels for communication with particular groups. We have been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use Teams for a certain area because of its large group video capability, which our telehealth...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Microsoft could have done more during the implementation of Teams. They gave us training materials,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Teams is a little more cumbersome than Microsoft let on. There is a learning curve; the system isn't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend Teams. I like the fact that we can be in a meeting or messaging someone back and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Microsoft has training materials available. I have never had to contact them for support. Our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not super impressed with the call function in Teams. It seems like Microsoft tried to do too...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Evidently, new technology is happening all the time, but we don’t know when it happens; it just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Teams is worth every penny we pay for it. I have never had to reach out to support; Teams has always...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Microsoft has done some things to Teams that I have noticed have made it better. We are going to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Teams is fantastic. I am really happy with it. I like using Teams to do calls. It is probably the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is one little bug. We are keeping a lot of our team notes in Teams, and it is difficult to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There wasn’t any specific training, but what Microsoft provided in terms of video information and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am happy with what Teams does, and it works extremely well for what I need. Teams allows us to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can no longer join in on a desk computer; somebody has to admit us into the meeting. Before, we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Teams is not really designed for the average user. It is really more of a business collaboration...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we were to build out a new office and staff it with new providers, we would not be introducing...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We already had Teams licensing as part of Office 365 that we used for business collaboration. I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our more technologically savvy providers realized quickly that Teams wasn’t really very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The primary outcome of Teams was that we were able to bounce back very quickly as the lockdown was...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t had to reach out to Microsoft very often, but they are fairly responsive. Microsoft is not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We take advantage of the Teams and Bookings integration. Bookings is a Microsoft product that was...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

While Teams is HIPAA compliant, if Microsoft wanted to continue to allow folks to use it as a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The physician experience with Teams was good. All the physicians here have their own personal Office...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When using Microsoft's Bookings system to send out a Teams reminder email, the link would...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff members are divided between Microsoft and another vendor. Teams integrates better into our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some things that we will go back to doing in person once it is safe to do so, but our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Teams is a little complicated. Our struggle is that Teams has both a web-based and an app-based...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hope to have higher satisfaction with the solution in a year as we get it more integrated into...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles