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KLAS Research & Sales Director - Schafer Jackson
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Director

Our staff members are divided between Microsoft and another vendor. Teams integrates better into our...

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Director

There are some things that we will go back to doing in person once it is safe to do so, but our...

Feb 2021
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Director

Teams is a little complicated. Our struggle is that Teams has both a web-based and an app-based...

Feb 2021
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Director

We hope to have higher satisfaction with the solution in a year as we get it more integrated into...

Feb 2021
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Director

People with certain versions of iPhones seem to have trouble with Teams. There just doesn’t seem to...

Dec 2020
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Director

Teams is integral to our business model. We use Teams extensively internally for nonclinical work....

Dec 2020
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CIO

In terms of the quality of the upgrades, there have been a few times where Microsoft has pushed an...

Dec 2020
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CIO

It is tough to say Microsoft keeps all promises. Microsoft doesn’t care about other organizations...

Dec 2020
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CIO

Teams is very helpful since it relates to collaboration and the remote work that we are all doing...

Dec 2020
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Director

When COVID-19 hit, Teams was already part of the product suite, so that is the system we chose to...

Dec 2020
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Director

I like Teams. It has a lot of fun features that I like. I like the whiteboard feature. I like that...

Nov 2020
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Director

Having the Teams video options has really helped our meetings during the pandemic. The benefit that...

Nov 2020
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Director

I assume that Microsoft has kept their promises. We had some glitches at first when we were trying...

Nov 2020
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Director

We had glitches in the implementation. Teams wasn't always the most user-friendly system. It took a...

Nov 2020
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Director

Microsoft did a good job with training. We had a train-the-trainer scenario where Microsoft provided...

Nov 2020
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Director

I might drop my score for ease of use because I am trying to figure out how to set up something in...

Nov 2020
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Director

There are glitches on Teams. The more people on a call, the more likely the microphone doesn't pick...

Nov 2020
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Director

There is internal support for Teams. We just go to an IT analyst for help. The support isn't...

Nov 2020
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Director

Microsoft wants to gather the market, so they are anxious to be proactive. I don't know all of the...

Nov 2020
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VP/Other Executive

We aren't suggesting Teams for patient care. I know that there are providers using Teams because the...

Oct 2020
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VP/Other Executive

Teams has some amazing capabilities. The problem with Teams, at least right now, is that it takes up...

Oct 2020
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VP/Other Executive

When the solution is running, it is phenomenal. The document sharing, the team functionality, and...

Oct 2020
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VP/Other Executive

I wouldn't know what was promised by the vendor. Teams delivers from the standpoint of the Office...

Oct 2020
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VP/Other Executive

Teams lacks easy-to-understand instructions that are easily accessible. I would have expected...

Oct 2020
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VP/Other Executive

Teams has been highly efficient and has really proved its worth during the COVID-19 pandemic from a...

Oct 2020
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Physician

We are looking for something to allow patient outreach. We want to let patients not have to download...

Sep 2020
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CMO

The vendor absolutely keeps their promises. They are very responsible and responsive. They have...

Sep 2020
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CMO

Microsoft is eager to increase their footprint, but they need something to connect things. While...

Sep 2020
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CMO

The virtual experience really mimics the flow of in-office visits. After the intake process,...

Sep 2020
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CMO

The implementation of Teams was very smooth. All we had to do was go on the website and log in. We...

Sep 2020
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CMO

The executives are very involved. They were very eager to get our business. We can tell that they...

Sep 2020
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CMO

Teams is very affordable. We have definitely received our money's worth because the system is so economical....

Sep 2020
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CMO

I would recommend Teams to anyone who is looking for a good telemedicine platform. People don't need...

Sep 2020
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Physician

I don’t have much experience regarding ongoing support. I haven’t really required it. Microsoft is...

Sep 2020
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CMIO

With Teams, I don't know that we even set metrics. There is a very small subset of our clinicians...

Sep 2020
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Director

Microsoft is very agile with us. I hope they won't drop their service level in the future. I haven't...

Sep 2020
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Director

Teams saved us during the COVID-19 pandemic. We were able to set up videos rather swiftly. We were...

Sep 2020
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Director

We were able to do onboarding, but our internal core team did the education. The education wasn't...

Sep 2020
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Director

The ease of use was a little hard since we were transitioning through the COVID-19 pandemic. It was...

Sep 2020
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Physician

As far as integration goes, we are transitioning from one large EHR to another. So we are still...

Sep 2020
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Physician

One piece of integration is the bidirectional flow of data between Teams and the EHR. That is...

Sep 2020
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Physician

When it comes to my satisfaction in a year from now, I think Microsoft is going to really make some...

Sep 2020
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CMIO

We launched Teams during the onset of the pandemic. We had practically no virtual visits before...

Sep 2020
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CMIO

Teams was not developed as a consumer-facing product; it was developed as an enterprise product for...

Sep 2020
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CMIO

We have had less of a drop in ambulatory visits during the pandemic compared to other organizations...

Sep 2020
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CMIO

We did work very carefully with the Microsoft engineers on the app for booking appointments. That...

Sep 2020
||
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CMIO

Microsoft is late to come up with EMR integration. We are still waiting for the WebRTC function in...

Sep 2020
||
(0)
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CMIO

Teams was incredibly easy to use for our younger population, and those patients understood it; they...

Sep 2020
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(0)
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Director

A year from now, I hope my satisfaction will have increased with all the new enhancements the vendor...

Sep 2020
||
(0)
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Director

When COVID-19 hit, we were already in the process of rolling out Teams to our organization to help...

Sep 2020
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(0)
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Director

We have next to no support from the vendor. That being said, I also recognize that a lot of issues...

Sep 2020
||
(0)
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Director

Our biggest issue is that the system hasn't proven to be quite as flexible as some other...

Sep 2020
||
(0)
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Director

We didn't get any training from the vendor. We have been working with a consultant who happens to be...

Sep 2020
||
(0)
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Director

Teams is not used as much in the popular market, so it is a completely new process for us to train...

Aug 2020
||
(0)
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Director

There are missing features and other things that could make Teams easier to use. Teams isn’t able to...

Aug 2020
||
(0)
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Director

We chose Teams only because we already had Teams. Teams was just part of our Microsoft Office...

Aug 2020
||
(0)
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Director

The Teams application keeps getting better, but for the purposes of telehealth, it doesn’t keep up....

Aug 2020
||
(0)
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Director

I would say the support from Microsoft is not so good. It takes a long time to get responses from...

Aug 2020
||
(0)
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Director

There was really no training from Microsoft for Teams. We did the training on our own. We already...

Aug 2020
||
(0)
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Director

The nurse interviews the patient over the telephone first and then checks him or her in through the...

Aug 2020
||
(0)
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Analyst/Coordinator

As a conferencing program, Teams is really good. I am really happy with the system, and it works...

Aug 2020
||
(0)
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Analyst/Coordinator

I do almost everything through Teams nowadays. If the decision were up to me, I would buy Teams...

Aug 2020
||
(0)
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Manager

Microsoft has supported us during the COVID-19 crisis. They have been very responsive whenever we...

Aug 2020
||
(0)
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Manager

Teams is part of our current plan, but I don’t know whether it is part of our long-term plan. We...

Aug 2020
||
(0)
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Manager

Teams came to us at no cost, and Skype came to us at no cost before that. Strategically, I think if...

Aug 2020
||
(0)
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Manager

We haven’t run into any scenarios where we have felt like Microsoft hasn't communicated with us and...

Aug 2020
||
(0)
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Manager

We didn’t really have any training. When Microsoft rolls out new features, we kind of stumble on...

Aug 2020
||
(0)
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Manager

It takes a little bit of work to figure out the solution, but overall, I would give the system a...

Aug 2020
||
(0)
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Director

We use Teams for the video portion of our virtual visits. For patients who need a sick visit, we set...

Aug 2020
||
(0)
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Director

The vendor supported us well during the COVID-19 crisis. The system is very user friendly, and...

Aug 2020
||
(0)
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Director

We will continue to use Teams. It is part of the Microsoft package that we have, so we will...

Aug 2020
||
(0)
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Director

We don't need to reach out to the vendor for anything. There is nothing that needs to be enhanced....

Aug 2020
||
(0)
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CIO

Teams has been great for our organization. We had already developed Teams as part of our strategy...

Aug 2020
||
(0)
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CIO

We didn't expect Teams to be our main tool for patient communication. We will continue to use our...

Aug 2020
||
(0)
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