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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

Research & Sales Director

schafer.jackson@klasresearch.com

 
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User Commentary

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Manager

Teams is our collaboration platform of choice. Teams is part of our culture going forward, and we...

Sep 2021
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Manager

I like the system's ease of use to some extent, but I don’t think the system is very easy for...

Sep 2021
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Manager

The platform has potential. The audio and video work very well, the resolution is good, and the...

Sep 2021
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Manager

Microsoft has a portal where we can request enhancements or features. Then, people vote on those...

Sep 2021
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VP/Other Executive

We use a piece of Teams called channels for communication with particular groups. We have been...

Jul 2021
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VP/Other Executive

We use Teams for a certain area because of its large group video capability, which our telehealth...

Jul 2021
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Manager

Microsoft could have done more during the implementation of Teams. They gave us training materials,...

Jul 2021
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Manager

Teams is a little more cumbersome than Microsoft let on. There is a learning curve; the system isn't...

Jul 2021
||
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Manager

I would recommend Teams. I like the fact that we can be in a meeting or messaging someone back and...

Jul 2021
||
(0)
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Manager

Microsoft has training materials available. I have never had to contact them for support. Our...

Jul 2021
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Manager

I am not super impressed with the call function in Teams. It seems like Microsoft tried to do too...

Jul 2021
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Analyst/Coordinator

Evidently, new technology is happening all the time, but we don’t know when it happens; it just...

Jul 2021
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Analyst/Coordinator

Teams is worth every penny we pay for it. I have never had to reach out to support; Teams has always...

Jul 2021
||
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Analyst/Coordinator

Microsoft has done some things to Teams that I have noticed have made it better. We are going to...

Jul 2021
||
(0)
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Analyst/Coordinator

Teams is fantastic. I am really happy with it. I like using Teams to do calls. It is probably the...

Jul 2021
||
(0)
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Analyst/Coordinator

There is one little bug. We are keeping a lot of our team notes in Teams, and it is difficult to...

Jul 2021
||
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Analyst/Coordinator

There wasn’t any specific training, but what Microsoft provided in terms of video information and...

Jul 2021
||
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Analyst/Coordinator

I am happy with what Teams does, and it works extremely well for what I need. Teams allows us to...

Jul 2021
||
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Analyst/Coordinator

We can no longer join in on a desk computer; somebody has to admit us into the meeting. Before, we...

Jul 2021
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Director

Teams is not really designed for the average user. It is really more of a business collaboration...

Jul 2021
||
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Director

If we were to build out a new office and staff it with new providers, we would not be introducing...

Jul 2021
||
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Director

We already had Teams licensing as part of Office 365 that we used for business collaboration. I...

Jul 2021
||
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Director

Some of our more technologically savvy providers realized quickly that Teams wasn’t really very...

Jul 2021
||
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Director

The primary outcome of Teams was that we were able to bounce back very quickly as the lockdown was...

Jul 2021
||
(0)
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Director

I haven’t had to reach out to Microsoft very often, but they are fairly responsive. Microsoft is not...

Jul 2021
||
(0)
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Director

We take advantage of the Teams and Bookings integration. Bookings is a Microsoft product that was...

Jul 2021
||
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Director

While Teams is HIPAA compliant, if Microsoft wanted to continue to allow folks to use it as a...

Jul 2021
||
(0)
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Director

The physician experience with Teams was good. All the physicians here have their own personal Office...

Jul 2021
||
(0)
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Director

When using Microsoft's Bookings system to send out a Teams reminder email, the link would...

Jul 2021
||
(0)
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Director

Our staff members are divided between Microsoft and another vendor. Teams integrates better into our...

Feb 2021
||
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Director

There are some things that we will go back to doing in person once it is safe to do so, but our...

Feb 2021
||
(0)
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Director

Teams is a little complicated. Our struggle is that Teams has both a web-based and an app-based...

Feb 2021
||
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Director

We hope to have higher satisfaction with the solution in a year as we get it more integrated into...

Feb 2021
||
(0)
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Director

People with certain versions of iPhones seem to have trouble with Teams. There just doesn’t seem to...

Dec 2020
||
(0)
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Director

Teams is integral to our business model. We use Teams extensively internally for nonclinical work....

Dec 2020
||
(0)
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CIO

In terms of the quality of the upgrades, there have been a few times where Microsoft has pushed an...

Dec 2020
||
(0)
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CIO

It is tough to say Microsoft keeps all promises. Microsoft doesn’t care about other organizations...

Dec 2020
||
(0)
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CIO

Teams is very helpful since it relates to collaboration and the remote work that we are all doing...

Dec 2020
||
(0)
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Director

When COVID-19 hit, Teams was already part of the product suite, so that is the system we chose to...

Dec 2020
||
(0)
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Director

I like Teams. It has a lot of fun features that I like. I like the whiteboard feature. I like that...

Nov 2020
||
(0)
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Director

Having the Teams video options has really helped our meetings during the pandemic. The benefit that...

Nov 2020
||
(0)
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Director

I assume that Microsoft has kept their promises. We had some glitches at first when we were trying...

Nov 2020
||
(0)
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Director

We had glitches in the implementation. Teams wasn't always the most user-friendly system. It took a...

Nov 2020
||
(0)
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Director

Microsoft did a good job with training. We had a train-the-trainer scenario where Microsoft provided...

Nov 2020
||
(0)
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Director

I might drop my score for ease of use because I am trying to figure out how to set up something in...

Nov 2020
||
(0)
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Director

There are glitches on Teams. The more people on a call, the more likely the microphone doesn't pick...

Nov 2020
||
(0)
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Director

There is internal support for Teams. We just go to an IT analyst for help. The support isn't...

Nov 2020
||
(0)
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Director

Microsoft wants to gather the market, so they are anxious to be proactive. I don't know all of the...

Nov 2020
||
(0)
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VP/Other Executive

We aren't suggesting Teams for patient care. I know that there are providers using Teams because the...

Oct 2020
||
(0)
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VP/Other Executive

Teams has some amazing capabilities. The problem with Teams, at least right now, is that it takes up...

Oct 2020
||
(0)
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VP/Other Executive

When the solution is running, it is phenomenal. The document sharing, the team functionality, and...

Oct 2020
||
(0)
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VP/Other Executive

I wouldn't know what was promised by the vendor. Teams delivers from the standpoint of the Office...

Oct 2020
||
(0)
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VP/Other Executive

Teams lacks easy-to-understand instructions that are easily accessible. I would have expected...

Oct 2020
||
(0)
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VP/Other Executive

Teams has been highly efficient and has really proved its worth during the COVID-19 pandemic from a...

Oct 2020
||
(0)
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