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Schafer Jackson
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KLAS Research & Sales Director - Schafer Jackson
 
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Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
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Manager

We have been working on giving external partners more access to our Teams channels. Now we do have...

Jun 2022
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Manager

One of the criticisms I hear from our patients and partners is that sometimes they get kicked out of...

Jun 2022
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Manager

When the COVID-19 pandemic hit and we had to switch to video platforms, I was worried that the...

Jun 2022
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Manager

There were some people who needed a bit more instruction on using Teams, so we had to create tip...

Jun 2022
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VP/Other Executive

I have not noticed any hiccups whatsoever with Teams. The system is pretty good. We have known about...

Jun 2022
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VP/Other Executive

We can electronically look up how to do things in real time. Microsoft has offered to come and train...

Jun 2022
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VP/Other Executive

There is a call masking piece that we might use on Teams, but the vendor is looking to charge for...

Jun 2022
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Director

Teams was our solution during COVID-19. We were stuck in the middle of a telehealth implementation...

Jun 2022
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Director

Teams has been great because the system has such enhanced AV connectivity. Our problem is that the...

Jun 2022
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Director

Microsoft assisted us in rolling out the solution, doing telehealth visits, and billing for those...

Feb 2022
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Director

The solution is pretty easy to use, but it isn't very intuitive for people who are using it for the...

Feb 2022
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Director

Teams has plateaued for us because of a lack of integration with our EHR. The vendor hasn't...

Feb 2022
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Director

We feel very confident about the product's security.

Feb 2022
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CISO

There is an abundance of training information about Teams. There is just a wealth of things to...

Jan 2022
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CISO

Teams works very well in the Microsoft ecosystem. The vendor tells us that there are APIs and that...

Jan 2022
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CISO

The product has had several outages over the last year. It has gone down several times, and that has...

Jan 2022
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CISO

I wouldn't be at all surprised if my organization was looking at alternatives because Teams is still...

Jan 2022
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CISO

The issue with Microsoft’s support is that sometimes we get a call, and there are four or five...

Jan 2022
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Physician

Overall, Teams is fantastic. We started to use Teams more on the administrative side than the...

Jan 2022
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Physician

As far as virtual visit functionality goes, I don't think that it is significantly robust, but the...

Jan 2022
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Physician

The limitations of all virtual health platforms are the integration ability and the capability with...

Jan 2022
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CMIO

We rarely take advantage of the enhanced training options because they cost money. The core training...

Jan 2022
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CMIO

The product is relatively simple, but so are all of the telehealth systems. Teams has enough...

Jan 2022
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CMIO

When we need help, Microsoft’s support people seem to do a pretty good job. Executives have helped...

Jan 2022
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CMIO

We feel our satisfaction is going to decrease because Microsoft is either going to start charging us...

Jan 2022
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CMIO

Teams was our first telehealth solution when the pandemic hit. Rapid implementation is probably the...

Jan 2022
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CMIO

Teams largely serves as a backup for our primary telehealth choice. When I say we are not very happy...

Jan 2022
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CIO

We originally found Zoom's software to be easier for people to adopt, but I am noticing a trend that...

Dec 2021
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CIO

Microsoft is a huge organization. In the health space, we have an executive there that cares about...

Dec 2021
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VP/Other Executive

Teams doesn't really integrate much with our EHR. We would like to see some changes made in order to...

Dec 2021
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VP/Other Executive

Teams is not a perfect solution, but it is very usable. One of the key factors for us was that the...

Dec 2021
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VP/Other Executive

A lot of our patient population doesn't necessarily have the latest and greatest technology...

Dec 2021
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VP/Other Executive

When everyone was still learning about COVID-19, we were able to continue seeing patients really...

Dec 2021
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CIO

When COVID-19 hit, we used Teams to do virtual visits between patients and physicians. I don't know...

Dec 2021
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CIO

Microsoft is getting better, but we have had major outages when they have gone radio silent, and we...

Dec 2021
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CIO

We can negotiate the agreement with Microsoft. We have to have our eyes wide open because we might...

Dec 2021
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CIO

All Microsoft does to implement is turn the product on. At least they keep us current since we are...

Dec 2021
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CIO

Teams is pretty easy to use. It is intuitive, and people are used to it.

Dec 2021
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CIO

The security piece of Teams is still lacking. It isn't mature.

Dec 2021
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CIO

With executive involvement, I am finally learning who everyone is on the Microsoft team. They are on...

Dec 2021
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CIO

Microsoft is expensive. Relative to other vendors, we get our money’s worth, but Microsoft is one of...

Dec 2021
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CEO/President

We started using Microsoft 365 Business software. We have not received any formal training in IT,...

Dec 2021
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VP/Other Executive

An outcome of the product is that we are seeing increased use of video videos compared to the audio...

Nov 2021
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VP/Other Executive

Teams is a product that we get with Office 365, so there is no real onboarding process. The vendor...

Nov 2021
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VP/Other Executive

Teams has some limitations, and the biggest limitation is that many of our patients use a smartphone...

Nov 2021
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VP/Other Executive

The vendor is constantly evolving and improving the product. With any feedback that we have given...

Nov 2021
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VP/Other Executive

The product is pretty seamless and straightforward for the doctors. We have integration, so things...

Nov 2021
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VP/Other Executive

Teams struggles with call quality, and some issues are related to the patients' phones. If Apple...

Nov 2021
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CIO

Teams is very difficult for some patients. When there is an old population, people have to remember...

Nov 2021
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CIO

We couldn't have survived COVID-19 without Teams. For our workers going home and working remotely,...

Nov 2021
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CIO

Microsoft doesn't make promises. We just get what we get. There are add-ons that we can pay for, and...

Nov 2021
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CIO

Microsoft has some online things but doesn't really offer a lot of training.

Nov 2021
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Analyst/Coordinator

Teams' reporting and analytics are horrible. They are the worst I have ever seen, and I am really...

Oct 2021
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Analyst/Coordinator

Teams has been great for our multiparty visits because our other third-party system cannot handle...

Oct 2021
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Analyst/Coordinator

Teams was not necessarily meant to be used for virtual care. So we made it work based on what we...

Oct 2021
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CMIO

Teams is easy to navigate for folks who are initiating a meeting, but it is less easy for folks who...

Oct 2021
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Manager

Teams is our collaboration platform of choice. Teams is part of our culture going forward, and we...

Sep 2021
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Manager

I like the system's ease of use to some extent, but I don’t think the system is very easy for...

Sep 2021
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Manager

The platform has potential. The audio and video work very well, the resolution is good, and the...

Sep 2021
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Manager

Microsoft has a portal where we can request enhancements or features. Then, people vote on those...

Sep 2021
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VP/Other Executive

We use a piece of Teams called channels for communication with particular groups. We have been...

Jul 2021
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VP/Other Executive

We use Teams for a certain area because of its large group video capability, which our telehealth...

Jul 2021
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Director

Teams is not really designed for the average user. It is really more of a business collaboration...

Jul 2021
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Director

If we were to build out a new office and staff it with new providers, we would not be introducing...

Jul 2021
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Director

We already had Teams licensing as part of Office 365 that we used for business collaboration. I...

Jul 2021
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Director

Some of our more technologically savvy providers realized quickly that Teams wasn’t really very...

Jul 2021
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Director

The primary outcome of Teams was that we were able to bounce back very quickly as the lockdown was...

Jul 2021
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Director

I haven’t had to reach out to Microsoft very often, but they are fairly responsive. Microsoft is not...

Jul 2021
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Director

We take advantage of the Teams and Bookings integration. Bookings is a Microsoft product that was...

Jul 2021
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Director

While Teams is HIPAA compliant, if Microsoft wanted to continue to allow folks to use it as a...

Jul 2021
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Director

The physician experience with Teams was good. All the physicians here have their own personal Office...

Jul 2021
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Director

When using Microsoft's Bookings system to send out a Teams reminder email, the link would...

Jul 2021
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