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Teams Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Our staff members are divided between Microsoft and another vendor. Teams integrates better into our...
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Director
There are some things that we will go back to doing in person once it is safe to do so, but our...
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Director
Teams is a little complicated. Our struggle is that Teams has both a web-based and an app-based...
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Director
We hope to have higher satisfaction with the solution in a year as we get it more integrated into...
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Director
People with certain versions of iPhones seem to have trouble with Teams. There just doesn’t seem to...
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Director
Teams is integral to our business model. We use Teams extensively internally for nonclinical work....
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CIO
In terms of the quality of the upgrades, there have been a few times where Microsoft has pushed an...
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CIO
It is tough to say Microsoft keeps all promises. Microsoft doesn’t care about other organizations...
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CIO
Teams is very helpful since it relates to collaboration and the remote work that we are all doing...
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Director
When COVID-19 hit, Teams was already part of the product suite, so that is the system we chose to...
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Director
I like Teams. It has a lot of fun features that I like. I like the whiteboard feature. I like that...
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Director
Having the Teams video options has really helped our meetings during the pandemic. The benefit that...
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Director
I assume that Microsoft has kept their promises. We had some glitches at first when we were trying...
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Director
We had glitches in the implementation. Teams wasn't always the most user-friendly system. It took a...
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Director
Microsoft did a good job with training. We had a train-the-trainer scenario where Microsoft provided...
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Director
I might drop my score for ease of use because I am trying to figure out how to set up something in...
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Director
There are glitches on Teams. The more people on a call, the more likely the microphone doesn't pick...
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Director
There is internal support for Teams. We just go to an IT analyst for help. The support isn't...
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Director
Microsoft wants to gather the market, so they are anxious to be proactive. I don't know all of the...
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VP/Other Executive
We aren't suggesting Teams for patient care. I know that there are providers using Teams because the...
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VP/Other Executive
Teams has some amazing capabilities. The problem with Teams, at least right now, is that it takes up...
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VP/Other Executive
When the solution is running, it is phenomenal. The document sharing, the team functionality, and...
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VP/Other Executive
I wouldn't know what was promised by the vendor. Teams delivers from the standpoint of the Office...
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VP/Other Executive
Teams lacks easy-to-understand instructions that are easily accessible. I would have expected...
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VP/Other Executive
Teams has been highly efficient and has really proved its worth during the COVID-19 pandemic from a...
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Physician
We are looking for something to allow patient outreach. We want to let patients not have to download...
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CMO
The vendor absolutely keeps their promises. They are very responsible and responsive. They have...
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CMO
Microsoft is eager to increase their footprint, but they need something to connect things. While...
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CMO
The virtual experience really mimics the flow of in-office visits. After the intake process,...
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CMO
The implementation of Teams was very smooth. All we had to do was go on the website and log in. We...
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CMO
The executives are very involved. They were very eager to get our business. We can tell that they...
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CMO
Teams is very affordable. We have definitely received our money's worth because the system is so economical....
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CMO
I would recommend Teams to anyone who is looking for a good telemedicine platform. People don't need...
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Physician
I don’t have much experience regarding ongoing support. I haven’t really required it. Microsoft is...
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CMIO
With Teams, I don't know that we even set metrics. There is a very small subset of our clinicians...
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Director
Microsoft is very agile with us. I hope they won't drop their service level in the future. I haven't...
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Director
Teams saved us during the COVID-19 pandemic. We were able to set up videos rather swiftly. We were...
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Director
We were able to do onboarding, but our internal core team did the education. The education wasn't...
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Director
The ease of use was a little hard since we were transitioning through the COVID-19 pandemic. It was...
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Physician
As far as integration goes, we are transitioning from one large EHR to another. So we are still...
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Physician
One piece of integration is the bidirectional flow of data between Teams and the EHR. That is...
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Physician
When it comes to my satisfaction in a year from now, I think Microsoft is going to really make some...
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CMIO
We launched Teams during the onset of the pandemic. We had practically no virtual visits before...
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CMIO
Teams was not developed as a consumer-facing product; it was developed as an enterprise product for...
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CMIO
We have had less of a drop in ambulatory visits during the pandemic compared to other organizations...
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CMIO
We did work very carefully with the Microsoft engineers on the app for booking appointments. That...
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CMIO
Microsoft is late to come up with EMR integration. We are still waiting for the WebRTC function in...
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CMIO
Teams was incredibly easy to use for our younger population, and those patients understood it; they...
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Director
A year from now, I hope my satisfaction will have increased with all the new enhancements the vendor...
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Director
When COVID-19 hit, we were already in the process of rolling out Teams to our organization to help...
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Director
We have next to no support from the vendor. That being said, I also recognize that a lot of issues...
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Director
Our biggest issue is that the system hasn't proven to be quite as flexible as some other...
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Director
We didn't get any training from the vendor. We have been working with a consultant who happens to be...
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Director
Teams is not used as much in the popular market, so it is a completely new process for us to train...
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Director
There are missing features and other things that could make Teams easier to use. Teams isn’t able to...
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Director
We chose Teams only because we already had Teams. Teams was just part of our Microsoft Office...
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Director
The Teams application keeps getting better, but for the purposes of telehealth, it doesn’t keep up....
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Director
I would say the support from Microsoft is not so good. It takes a long time to get responses from...
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Director
There was really no training from Microsoft for Teams. We did the training on our own. We already...
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Director
The nurse interviews the patient over the telephone first and then checks him or her in through the...
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Analyst/Coordinator
As a conferencing program, Teams is really good. I am really happy with the system, and it works...
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Analyst/Coordinator
I do almost everything through Teams nowadays. If the decision were up to me, I would buy Teams...
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Manager
Microsoft has supported us during the COVID-19 crisis. They have been very responsive whenever we...
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Manager
Teams is part of our current plan, but I don’t know whether it is part of our long-term plan. We...
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Manager
Teams came to us at no cost, and Skype came to us at no cost before that. Strategically, I think if...
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Manager
We haven’t run into any scenarios where we have felt like Microsoft hasn't communicated with us and...
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Manager
We didn’t really have any training. When Microsoft rolls out new features, we kind of stumble on...
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Manager
It takes a little bit of work to figure out the solution, but overall, I would give the system a...
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Director
We use Teams for the video portion of our virtual visits. For patients who need a sick visit, we set...
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Director
The vendor supported us well during the COVID-19 crisis. The system is very user friendly, and...
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Director
We will continue to use Teams. It is part of the Microsoft package that we have, so we will...
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Director
We don't need to reach out to the vendor for anything. There is nothing that needs to be enhanced....
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CIO
Teams has been great for our organization. We had already developed Teams as part of our strategy...
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CIO
We didn't expect Teams to be our main tool for patient communication. We will continue to use our...
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