Teams
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Interfacing and Integration

There is no real integration with Teams for anything. The product is a completely standalone...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Microsoft has not kept all of their promises, but that is just what Microsoft does. We expect that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We started using Teams for our telehealth communication for messaging, and that is regulated. Teams...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We have been working on giving external partners more access to our Teams channels. Now we do have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One of the criticisms I hear from our patients and partners is that sometimes they get kicked out of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When the COVID-19 pandemic hit and we had to switch to video platforms, I was worried that the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There were some people who needed a bit more instruction on using Teams, so we had to create tip...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I have not noticed any hiccups whatsoever with Teams. The system is pretty good. We have known about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We can electronically look up how to do things in real time. Microsoft has offered to come and train...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There is a call masking piece that we might use on Teams, but the vendor is looking to charge for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Teams was our solution during COVID-19. We were stuck in the middle of a telehealth implementation...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Teams has been great because the system has such enhanced AV connectivity. Our problem is that the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Microsoft assisted us in rolling out the solution, doing telehealth visits, and billing for those...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution is pretty easy to use, but it isn't very intuitive for people who are using it for the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Teams has plateaued for us because of a lack of integration with our EHR. The vendor hasn't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We feel very confident about the product's security.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Other Observations & Comments

There is an abundance of training information about Teams. There is just a wealth of things to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Interfacing and Integration

Teams works very well in the Microsoft ecosystem. The vendor tells us that there are APIs and that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Technology

The product has had several outages over the last year. It has gone down several times, and that has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Functionality and Upgrades

I wouldn't be at all surprised if my organization was looking at alternatives because Teams is still...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Service and Support

The issue with Microsoft’s support is that sometimes we get a call, and there are four or five...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Overall, Teams is fantastic. We started to use Teams more on the administrative side than the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

As far as virtual visit functionality goes, I don't think that it is significantly robust, but the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The limitations of all virtual health platforms are the integration ability and the capability with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

We rarely take advantage of the enhanced training options because they cost money. The core training...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

The product is relatively simple, but so are all of the telehealth systems. Teams has enough...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

When we need help, Microsoft’s support people seem to do a pretty good job. Executives have helped...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

We feel our satisfaction is going to decrease because Microsoft is either going to start charging us...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Teams was our first telehealth solution when the pandemic hit. Rapid implementation is probably the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Teams largely serves as a backup for our primary telehealth choice. When I say we are not very happy...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We originally found Zoom's software to be easier for people to adopt, but I am noticing a trend that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Microsoft is a huge organization. In the health space, we have an executive there that cares about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Teams doesn't really integrate much with our EHR. We would like to see some changes made in order to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Teams is not a perfect solution, but it is very usable. One of the key factors for us was that the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

A lot of our patient population doesn't necessarily have the latest and greatest technology...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When everyone was still learning about COVID-19, we were able to continue seeing patients really...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

When COVID-19 hit, we used Teams to do virtual visits between patients and physicians. I don't know...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Microsoft is getting better, but we have had major outages when they have gone radio silent, and we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We can negotiate the agreement with Microsoft. We have to have our eyes wide open because we might...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

All Microsoft does to implement is turn the product on. At least they keep us current since we are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Teams is pretty easy to use. It is intuitive, and people are used to it.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The security piece of Teams is still lacking. It isn't mature.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With executive involvement, I am finally learning who everyone is on the Microsoft team. They are on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Microsoft is expensive. Relative to other vendors, we get our money’s worth, but Microsoft is one of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We started using Microsoft 365 Business software. We have not received any formal training in IT,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports