Modernizing Medicine ASC
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Subject Expert
Aaron Gleave
Senior Research Director
Commentary Summary
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User Commentary
All of our training was done online. At no point in time did we have a representative come in and...
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I always hate updates to the system because they mess things up.
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The vendor sold the ambulatory surgery center (ASC) product to us by saying it was open and easy to...
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I really like Modernizing Medicine, and I love their computer system. I like the system better than...
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The support from Modernizing Medicine is not great. We can call the support team, but the quality of...
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When the vendor finds an issue, they send an email telling us about it. We have talked with the...
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With initial training, our point person was extremely helpful and knew their stuff. Any time I had a...
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Modernizing Medicine had a portion of training where they gave us access to the system or some login...
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When we initially went live, Modernizing Medicine was supposed to send us people. That was right...
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There is room for improvement, but overall, the system is better than what we were using. When the...
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There are a few little things that could be fixed. The state requires us to keep track of procedures...
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The solution doesn't really seem that different from what it has been since we implemented it. Maybe...
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I have called a number of people at the vendor, and some people know how to help more than others...
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I don't think we have anybody in particular assigned to us. When we first signed on with the vendor,...
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I do see emails coming from the vendor where they tell us if there is something going on. We just...
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We would like a visual thing on the schedule board. There is a way to have color blocks for doctors...
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Our customer service experience has been wonderful with what Modernizing Medicine has been able to...
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There is no plan to move away from Modernizing Medicine's product, but if I were in charge of the...
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I am not dissatisfied with Modernizing Medicine, but they are not the best. We have some little...
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We have an interface between Modernizing Medicine's product and our EHR, and we are having trouble...
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If Modernizing Medicine is going to force their customers to take an upgrade, the upgrade should...
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Modernizing Medicine needs a quicker response time with issues and tickets. We put tickets in by...
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I like the system's report features. The features do need to be stronger, but they have still helped...
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The system is a clean and organized system that is easy to learn. The system is very easy for the...
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I would not say that Modernizing Medicine avoids charging. Their bills are very convoluted, so the...
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During COVID-19, nobody could travel, but we did go-live with online trainers from Modernizing...
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In terms of implementing new processes, things that should be automatic have not been upgraded yet....
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Having the initial training for the system virtually was fine, but having somebody on the computer...
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Most things in the system can be edited and changed, but the system is hard to build. Building...
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Modernizing Medicine's timelines have not always been good.
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With the solution, identifying specimen collections, pictures, and scope withdrawal times is very...
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When I call the vendor's support staff, they help me quickly, and their customer service is done well....
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We have had especially good luck with Modernizing Medicine's system. It has been extremely stable....
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We have had a great response from Modernizing Medicine’s project team. When our providers decided...
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Modernizing Medicine's system integrates well with our EMR.
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We use Modernizing Medicine ASC for our EHR because we prefer viewing images with the solution....
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Between the solution and another product, we have an interface that transfers information back and...
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I don't deal with the vendor's support people very much, but I haven't heard any complaints about...
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As far as driving tangible outcomes, I would give the vendor the highest rating. We haven't gone...
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I like Modernizing Medicine's training because they have people available to help us, and we can...
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