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Modernizing Medicine ASC
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

We use Modernizing Medicine ASC for our EHR because we prefer viewing images with the solution....

Aug 2021
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Manager

Between the solution and another product, we have an interface that transfers information back and...

Aug 2021
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(0)
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Manager

I don't deal with the vendor's support people very much, but I haven't heard any complaints about...

Aug 2021
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(0)
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Manager

As far as driving tangible outcomes, I would give the vendor the highest rating. We haven't gone...

Aug 2021
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(0)
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Manager

I like Modernizing Medicine's training because they have people available to help us, and we can...

Aug 2021
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(0)
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Manager

We have a complex relationship with Modernizing Medicine. If I purchased the system again, I would...

May 2021
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(0)
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Manager

The way that documents are exported out of Modernizing Medicine ASC is not flexible in terms of...

May 2021
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(0)
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Manager

Modernizing Medicine has provided some positive future enhancements and development that would...

May 2021
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(0)
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Manager

Modernizing Medicine has a problem with customer service. They fail to respond, and our issues are...

May 2021
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(0)
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Director

There are some things that I would like the vendor to be able to do. In the past, they have said...

May 2021
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(0)
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Director

One reason that we picked Modernizing Medicine ASC was that it was easier for billing. We were using...

May 2021
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(0)
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Director

During the COVID-19 pandemic, the vendor's in-person help was spread really thin. Our integration...

May 2021
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(0)
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Director

There are some things that could work a little better in the system. The vendor did say that they...

May 2021
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(0)
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Director

We have had to get different people when the vendor has tried to give us support. They might just...

May 2021
||
(0)
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Director

Modernizing Medicine ASC is cloud based, so there are moments when it is slow. Our physicians have...

May 2021
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(0)
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Manager

We bring images over digitally, and there are still times when a provider will want to print an...

May 2021
||
(0)
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Manager

Within a half an hour of a provider coming to our organization, we can have their access set up. The...

May 2021
||
(0)
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Manager

The vendor makes sure our organization is aware of any time that there is going to be an update and...

May 2021
||
(0)
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Manager

We can place a ticket to the vendor's support team, and usually within a few hours, we will get a...

May 2021
||
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Manager

The product is part of our long-term plans. The providers have refused to work unless they have all...

May 2021
||
(0)
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Manager

The vendor keeps their promises. Our providers are very adamant that the system needs to be in place...

May 2021
||
(0)
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Manager

The vendor avoids nickel-and-diming. We recently got an email letting us know how many more hours of...

May 2021
||
(0)
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Manager

The vendor really does a good job training first-time staff members as well as being able to get...

May 2021
||
(0)
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Manager

The system is very user friendly, and we have been able to seamlessly integrate the product. We are...

May 2021
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(0)
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Manager

This is not a system our providers are willing to do procedures without. The cost is reasonable. I...

May 2021
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(0)
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Manager

We need more hands-on training instead of just sending things through and saying that it is the...

Apr 2021
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(0)
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Manager

Everything is working well. I don’t have any complaints about the way that things are set up.

Apr 2021
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(0)
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Director

When Modernizing Medicine bought gMed, a lot of things that we had were moved to the cloud. I would...

Apr 2021
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Director

A big step in fixing a lot of Modernizing Medicine ASC's problems is coming in the next couple of...

Apr 2021
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(0)
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Director

Especially since Modernizing Medicine bought gMed, they have charged for every little thing. There...

Apr 2021
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(0)
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Director

We have constant complaints about the templates, the layout, and the ability of the file links to...

Apr 2021
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(0)
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Director

We can order any interface we want to if we are willing to pay for it. The interfaces work fairly...

Apr 2021
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(0)
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Director

We would like the ability to use the product across different platforms, such as a tablet, a Mac, an...

Apr 2021
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(0)
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Manager

There is always some kind of glitch when we try to update to the newest version of the solution. We...

Apr 2021
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(0)
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Manager

We always have integration issues with patient notifications and limitations. The solution is pretty...

Apr 2021
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(0)
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Manager

It usually takes a long time for us to get a resolution from the vendor's support. Sometimes, I find...

Apr 2021
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(0)
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Manager

As far as I know, we have no plans to change products any time soon. There aren't a lot of choices...

Apr 2021
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(0)
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Manager

Technically, Modernizing Medicine keeps their promises. Sometimes, we ask them for things and they...

Apr 2021
||
(0)
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Analyst/Coordinator

For the most part, Modernizing Medicine keeps their promises. There is one issue, and they are...

Apr 2021
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(0)
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Analyst/Coordinator

Modernizing Medicine ASC works with our EHR. We have no issues with integration. The product is...

Apr 2021
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(0)
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Analyst/Coordinator

There are some things that we would really like that are never available, but in general,...

Apr 2021
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(0)
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Analyst/Coordinator

We have different types of providers, and they don’t want the same things and don’t want to report...

Apr 2021
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(0)
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Analyst/Coordinator

One of the things that would make Modernizing Medicine ASC better is more customizable reports....

Apr 2021
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(0)
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Analyst/Coordinator

Modernizing Medicine’s support is good. For most issues that we have, they are great. Every once in...

Apr 2021
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(0)
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Analyst/Coordinator

If someone asked me about Modernizing Medicine ASC, I would tell them the good, the bad, and the...

Apr 2021
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(0)
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CIO

Modernizing Medicine ASC is ranked at the top in pretty much any kind of ranking. The providers are...

Apr 2021
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(0)
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CIO

The reason I would rank Modernizing Medicine ASC a little lower on the ease of use is that it looks...

Apr 2021
||
(0)
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CIO

I started here over a few years ago, and we did not have a good relationship with Modernizing...

Apr 2021
||
(0)
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CIO

Modernizing Medicine doesn't nickel-and-dime. I don't know that they necessarily drive outcomes, but...

Apr 2021
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(0)
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CIO

The vendor's implementations are very solid. The training is pretty top notch, structured, and...

Apr 2021
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(0)
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CIO

We do a lot of interface work with outside practices and outside community practices that want their...

Apr 2021
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(0)
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CIO

When we have to escalate things, Modernizing Medicine does a pretty good job. We also have biweekly...

Apr 2021
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(0)
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CIO

I don't see our satisfaction changing with Modernizing Medicine. We are at a fair spot with them....

Apr 2021
||
(0)
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CIO

Modernizing Medicine has the tendency to put out new releases where they fix 20 things but then...

Apr 2021
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(0)
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Director

We don’t do anything where the patient has to sign or fill something out. It is easier just to keep...

Apr 2021
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(0)
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Director

I would like to get everything that is included in Modernizing Medicine ASC for consent and privacy...

Apr 2021
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(0)
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Manager

The product is good, but the functionality occasionally doesn’t make sense, especially for a...

Apr 2021
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(0)
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Manager

We can get pretty quick feedback if we know to ask the correct questions. Sometimes the vendor...

Apr 2021
||
(0)
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Manager

Our biggest pain point is a process that we had to develop as a workaround when we moved to the...

Apr 2021
||
(0)
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Manager

The system needs a mobile app for patients, direct messaging, and more self-serve features for...

Apr 2021
||
(0)
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Manager

This product is the best on the market for what it offers and what is needed for GI. It is easy and...

Apr 2021
||
(0)
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Director

Sometimes I put in a ticket in the morning and still don't hear from anybody after a few hours. If I...

Apr 2021
||
(0)
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Director

I have had a good experience with Modernizing Medicine. The support people from their IT division...

Apr 2021
||
(0)
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Director

Unfortunately, with the pandemic, the vendor's on-site training has stopped, so they do not travel...

Apr 2021
||
(0)
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Director

It is a lot of work to get a facility ready. We have to upload a lot of information. There has to be...

Apr 2021
||
(0)
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Director

We have to manually upload information for the same patient on the clinic side to come over to the...

Apr 2021
||
(0)
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Director

I don’t think there has been any ongoing training from Modernizing Medicine. There is not really...

Apr 2021
||
(0)
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Director

I wouldn't buy the solution again just because I don't like using multiple products. I would rather...

Mar 2021
||
(0)
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Director

As far as I am concerned, the vendor does what they are supposed to do with us. When I call the...

Mar 2021
||
(0)
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Director

The vendor needs more training. I had to build everything, and that was tough and very difficult. In...

Mar 2021
||
(0)
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Director

The vendor has been lacking in proactivity, and no one has really gotten back to us about issues. We...

Mar 2021
||
(0)
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Director

I would recommend this product to others. It is better than a lot of things we have seen before. The...

Mar 2021
||
(0)
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Director

I am pretty happy with the implementation. It had to be done online because no one could come in...

Mar 2021
||
(0)
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Director

I am liking this product. I would go with it again if we were starting over. I like how we can build...

Mar 2021
||
(0)
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Director

I can’t score the vendor very high for delivering new technology because we are waiting on a new...

Mar 2021
||
(0)
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Director

We have had some struggles with the vendor's technical support. The support people are new to our...

Mar 2021
||
(0)
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Director

The vendor's web support is very hard to use, but the phone support has been really good recently....

Mar 2021
||
(0)
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