Modernizing Medicine ASC
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Subject Expert
Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Director

All of our training was done online. At no point in time did we have a representative come in and...

Jun 2022
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Director

I always hate updates to the system because they mess things up.

Jun 2022
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Director

The vendor sold the ambulatory surgery center (ASC) product to us by saying it was open and easy to...

Jun 2022
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Director

I really like Modernizing Medicine, and I love their computer system. I like the system better than...

Jun 2022
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Director

The support from Modernizing Medicine is not great. We can call the support team, but the quality of...

Jun 2022
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Director

When the vendor finds an issue, they send an email telling us about it. We have talked with the...

Jun 2022
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Director

With initial training, our point person was extremely helpful and knew their stuff. Any time I had a...

Jun 2022
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Director

Modernizing Medicine had a portion of training where they gave us access to the system or some login...

Jun 2022
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Director

When we initially went live, Modernizing Medicine was supposed to send us people. That was right...

Jun 2022
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Director

There is room for improvement, but overall, the system is better than what we were using. When the...

Jun 2022
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Director

There are a few little things that could be fixed. The state requires us to keep track of procedures...

Jun 2022
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Director

The solution doesn't really seem that different from what it has been since we implemented it. Maybe...

Jun 2022
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Director

I have called a number of people at the vendor, and some people know how to help more than others...

Jun 2022
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Director

I don't think we have anybody in particular assigned to us. When we first signed on with the vendor,...

Jun 2022
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Director

I do see emails coming from the vendor where they tell us if there is something going on. We just...

Jun 2022
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Director

We would like a visual thing on the schedule board. There is a way to have color blocks for doctors...

Jun 2022
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Analyst/Coordinator

Our customer service experience has been wonderful with what Modernizing Medicine has been able to...

Jun 2022
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Analyst/Coordinator

There is no plan to move away from Modernizing Medicine's product, but if I were in charge of the...

Jun 2022
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Analyst/Coordinator

I am not dissatisfied with Modernizing Medicine, but they are not the best. We have some little...

Jun 2022
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Analyst/Coordinator

We have an interface between Modernizing Medicine's product and our EHR, and we are having trouble...

Jun 2022
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Analyst/Coordinator

If Modernizing Medicine is going to force their customers to take an upgrade, the upgrade should...

Jun 2022
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Director

Modernizing Medicine needs a quicker response time with issues and tickets. We put tickets in by...

May 2022
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Director

I like the system's report features. The features do need to be stronger, but they have still helped...

May 2022
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Director

The system is a clean and organized system that is easy to learn. The system is very easy for the...

May 2022
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Director

I would not say that Modernizing Medicine avoids charging. Their bills are very convoluted, so the...

May 2022
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Director

During COVID-19, nobody could travel, but we did go-live with online trainers from Modernizing...

May 2022
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Director

In terms of implementing new processes, things that should be automatic have not been upgraded yet....

May 2022
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Director

Having the initial training for the system virtually was fine, but having somebody on the computer...

May 2022
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Director

Most things in the system can be edited and changed, but the system is hard to build. Building...

May 2022
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Director

Modernizing Medicine's timelines have not always been good.

May 2022
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Director

With the solution, identifying specimen collections, pictures, and scope withdrawal times is very...

May 2022
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Director

When I call the vendor's support staff, they help me quickly, and their customer service is done well....

May 2022
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Manager

We have had especially good luck with Modernizing Medicine's system. It has been extremely stable....

Mar 2022
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Manager

We have had a great response from Modernizing Medicine’s project team. When our providers decided...

Mar 2022
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Manager

Modernizing Medicine's system integrates well with our EMR.

Mar 2022
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Manager

We use Modernizing Medicine ASC for our EHR because we prefer viewing images with the solution....

Aug 2021
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Manager

Between the solution and another product, we have an interface that transfers information back and...

Aug 2021
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Manager

I don't deal with the vendor's support people very much, but I haven't heard any complaints about...

Aug 2021
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Manager

As far as driving tangible outcomes, I would give the vendor the highest rating. We haven't gone...

Aug 2021
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Manager

I like Modernizing Medicine's training because they have people available to help us, and we can...

Aug 2021
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