SOUL MV (Global) (Mostly Brazil) Commentary

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If it weren't for the connections I have with the people at MV, things would be very difficult, so I...

There are still some deficiencies with the technological capabilities, especially in the version we...

Over the past 12 months, MV has indeed improved their product, particularly concerning the clinical...

We are currently undergoing a revolution with the tax reform in Brazil, and we experienced some...

I believe the tax reform in Brazil was announced several months ago, so we have been discussing it...

Looking at the market, other hospitals end up adopting third-party solutions to supplement modules...

We are currently using the second-most-recent version of SOUL MV, and we are preparing to seek an...

We have very little contact with MV's training team; we do very little training with MV. I believe...

With support, there are tickets that we open here, and we do not do that very frequently. Normally,...

Our relationship with MV is quite shaken. There was a certain unwillingness from MV to meet some...

Everything is operational with SOUL MV. We simply chose not to use some modules because of how our...

When we deal with the commercial side of MV, we often have to negotiate and push back. Consulting,...

For SOUL MV, if we take a smaller hospital and try to negotiate with MV, they will often charge...

When considering vendors, people need to look at factors such as security and stability. For...

Support for SOUL MV is complicated and inconsistent. Sometimes I open a ticket and receive quick,...

When we adopted SOUL MV years ago, there weren't as many options available in the market. Today...

We went through a major process of upgrading to a newer version and migrating our entire environment...

The migration to the newer version of SOUL MV was fairly smooth. I wouldn't say it was completely...

We have had a very difficult year with MV. We were experiencing a system version upgrade scenario....

We are unable to systematically issue tax invoices. In Brazil, in order to receive payments, whether...

In terms of the product line, regarding development, MV should continue with the issue of agents...

SOUL MV is very robust, especially focusing on the EHR itself. The system works very well. Before...

Legislation changes constantly in our country, but MV’s main priority is that as soon as legislation...

MV works very well with us. We are very close partners with them. I’m a fan of MV. MV is the only...

We recently went to an event for MV, and many of the innovations I had been hoping for were actually...

Training was the biggest differentiator when we implemented SOUL MV. That was one of the reasons I...

Overall, what stands out most to me is MV’s ecosystem. That is their biggest strength. They manage...

MV is very fair in charging. They are very open to negotiating. I would buy SOUL MV again without a...

MV needs to take the time to truly listen to customers' needs and demonstrate greater empathy and...

MV's biggest opportunity for improvement is the stability of the solution. Also, MV could provide a...

MV's biggest strengths are the technology used, the flexibility of the solution architecture, and...

MV's strength is that SOUL MV is a complete tool. I like that it is robust.

MV's biggest opportunity is improving their service and support. To improve my experience, MV's...

I like SOUL MV's integrated healthcare management platform.

MV could have greater integration with our IT team and improved response times for open support...

Updates need to be free for partners so they can evolve together with SOUL MV. Otherwise, the system...

MV's greatest strength is that their system is present in other healthcare facilities in my...

The vendor’s biggest strength is that they are proactive.

What I like most about the product is its practicality, intuitive design, and stability.

The biggest opportunities for improvement are better integration with other systems and the ability...

MV's strengths are their system's easy access and the constant updates we get from them. I like that...

MV needs to include AI support and voice transcription in the EHR.

MV is successful, and they have a good product, but they are complacent. They try to drive change in...

MV needs to improve their post-sales team and strengthen the support that that team gives.

When it comes to end users, SOUL MV has room for improvement. However, I have looked at another EHR,...

Things have improved a lot with MV. I can reach anyone at MV. We now have a better support process,...

Physicians didn’t work with IT directly enough to understand whether there were any major...

MV definitely has a vision. For example, we are currently looking for a partner to implement...

Changes we have made in order to use SOUL MV more have given us safety and quality enhancements that...

SOUL MV meets most of our local needs, or rather, it meets everything we need, but we have realized...

For safety reasons, I would like the system to know that a specific medication has a maximum dose...

We have had a very good partnership with MV recently. We have received a lot of support, many...

With SOUL MV, we have achieved better results. We have been recommending SOUL MV quite a lot. The...

The quality of MV’s training is excellent. Most of the training is online, but we have also had some...

What is going well with MV is the closeness of the executives and some product managers who want to...

The market is improving and creating new methodologies, remuneration models, and commercialization...

I think the financial process is still bad when it comes to bureaucratic processes for proposals and...

I see a training model issue. I don’t see much thought about training new users, IT staff members,...

MV has great difficulty with integration. They don’t have something that has all of the APIs ready...

If MV could improve their update process, that would help a lot. When we update to a new version,...

MV more or less delivers on their promises, but I have had a lot of difficulties with enhancements....

MV definitely charges for every little thing, and it has gotten worse. Charges have increased, and...

MV doesn’t release their APIs to other vendors unless they join the MV Alliance. I get stuck a lot...

The big issue is that in Brazil, the strongest players are really just MV or Tasy. We had some...

What could be improved with SOUL MV is not so much the medical record itself but rather the...

MV more or less delivers on their promises. We always manage to create a solution either in...

As far as integration goes, we have tools that aren’t certified, so we have to work with MV, but...

Lately, we have been using the tools a bit more. We have gone deeper into some areas that we hadn’t...

For a general hospital with high complexity and several hundred beds, it is mandatory to have either...