Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
MV keeps the vast majority of their promises. They are fair with charges. We have had a good...
Login or Create an Account to see details.
Product
It is most important that a system is safe and guarantees the security of the data. I work with many...
Login or Create an Account to see details.
Relationship, Product
SOUL MV is still a very closed system. It is not easy to integrate with other solutions that are not...
Login or Create an Account to see details.
Relationship
I like the partnership between our institutions and our management and that we have executives...
Login or Create an Account to see details.
Product
MV could do more innovation in the sense of bringing more AI into the system. They could improve a...
Login or Create an Account to see details.
Product
The current demand is for integrations with external systems. I don't think that is so much on MV's...
Login or Create an Account to see details.
Operations
When it comes to the operations side, training is very little. Maybe MV only trains our IT team, for...
Login or Create an Account to see details.
Relationship, Product, Value
We all want more things. Sometimes MV is not agile, and calls have to be opened, so that is a bit...
Login or Create an Account to see details.
Product
SOUL MV has been customized for our hospital in such a way that it is very easy to use for doctors....
Login or Create an Account to see details.
Relationship
I can't really say whether MV keeps promises because they make the new version conditional....
Login or Create an Account to see details.
Product
Sometimes we have to propose start-ups, and sometimes the restricting factor is integration with MV...
Login or Create an Account to see details.
Product
What we still have a little difficulty with from MV is customization. Sometimes we need some...
Login or Create an Account to see details.
Operations, Value
MV charges for everything. We don't know about the implementations because of a lack of...
Login or Create an Account to see details.
Loyalty, Value
I would buy SOUL MV again, although the competition is coming on strong. When we look at the system,...
Login or Create an Account to see details.
Relationship, Operations, Product
In relation to the MV 2000 migration, today SOUL MV is a fully web-based application, and MV has...
Login or Create an Account to see details.
Relationship
MV has horrible technical support. They are difficult and slow in terms of problem-solving, and they...
Login or Create an Account to see details.
Product
Things need to improve a lot in some parts of SOUL MV. For example, MV lacks a lot in terms of the...
Login or Create an Account to see details.
Product
Compared to other systems, SOUL MV has a lot of performance abilities. For example, it is an...
Login or Create an Account to see details.
Product
In the new HTML5 version of SOUL MV, the surgical description screen, which is widely used by our...
Login or Create an Account to see details.
Product
The HTML5 version in a browser becomes a little slower in the new version of SOUL MV than in a...
Login or Create an Account to see details.
Relationship, Operations
I would buy SOUL MV again because of the history of not only our organization but also other...
Login or Create an Account to see details.
Relationship, Product
There are many situations where MV could make their integration layout more flexible. The process is...
Login or Create an Account to see details.
Relationship
I have access to executives at MV, but it was better before. Today, that access is a little more closed....
Login or Create an Account to see details.
Product
We had a lot of problems integrating our PACS with the system when it was MV2000. Now that we have...
Login or Create an Account to see details.
Loyalty
The project for my institution over the next few years will be the issue of interoperability and...
Login or Create an Account to see details.
Relationship, Product
SOUL MV meets local needs, but for the more particular needs of the institution and some internal...
Login or Create an Account to see details.
Relationship
We are going through a migration of the support tool. Our contact has helped a lot, but several...
Login or Create an Account to see details.
Relationship
When our end users report an error, we ask them the same thing MV asks us. The moment someone opens...
Login or Create an Account to see details.
Loyalty
MV only has one big competitor; the decision is between MV and Philips. Since we know MV well, and I...
Login or Create an Account to see details.
Loyalty, Relationship
We have asked for some adjustments, and those are being analyzed by MV. It will possibly be defined...
Login or Create an Account to see details.
Loyalty, Product
We migrated to the HTML5 version of SOUL MV, the new version. Using that version, we lost a bit of...
Login or Create an Account to see details.
Product
MV trains us properly, and the system is not too complicated. Sometimes something is missing that...
Login or Create an Account to see details.
Loyalty
We are moving toward greater integration that MV can provide for us, such as medical and hospital...
Login or Create an Account to see details.
Product
The things we would like MV to implement, specifically the ones that aren't in the product, go into...
Login or Create an Account to see details.
Relationship
Regarding support, MV still has to improve a little because we often don't get the service we think...
Login or Create an Account to see details.
Product
Our biggest problem with MV is that the PEP is not all in HTML5, so we must divide the users' work...
Login or Create an Account to see details.
Relationship, Product
We have managed to get access to MV’s management. I don't know whether all their clients have done...
Login or Create an Account to see details.
Loyalty
At the beginning, MV came in with a product and had a lot of problems. We even had to use bad,...
Login or Create an Account to see details.
Value
MV charges, and it is not cheap. But it is worth it and is part of their business.
Login or Create an Account to see details.
Product
There were a few mistakes in the last upgrade, but the changes made were good. We hadn't updated...
Login or Create an Account to see details.
Loyalty, Product
My greatest hope is MV will sort things out and put everything in HTML5; things are chaos for us...
Login or Create an Account to see details.
Loyalty
There is the possibility of digitization together with another MV company that is moving toward a...
Login or Create an Account to see details.
Product
We need greater interoperability between SOUL MV and other systems that can be used with it, like...
Login or Create an Account to see details.
Product
What I like most about SOUL MV is the ease of use for the doctors. The assistance part is very...
Login or Create an Account to see details.
Relationship
I like the involvement of the MV executives in the product and commercial areas. We have a very easy...
Login or Create an Account to see details.
Product
The pharmacy part needs improvement. If we compare SOUL MV to the system's main competitor, the...
Login or Create an Account to see details.
Relationship
The support for PEP is better than the support for MV's PACS. The support people on the PEP side...
Login or Create an Account to see details.
Loyalty, Relationship, Product
After a long time of having the product, we managed to do a version migration only once after a long...
Login or Create an Account to see details.
Product, Value
We are always having to add software. MV sells other platforms to add to the EHR to fill in the gaps....
Login or Create an Account to see details.
Relationship
The negative part about MV is their support. I don't know whether that is because they are on the...
Login or Create an Account to see details.
Product
We like the functionality of the EMR. Users speak well of the tool. Some of the modules could be...
Login or Create an Account to see details.
Relationship, Product
The vendor has various technologies, but we are the ones who don't have the resources to get those technologies....
Login or Create an Account to see details.
Relationship
We have to follow up with the vendor and keep pressing and pushing. The only thing they are...
Login or Create an Account to see details.
Operations
The product didn't work very well upon implementing it. We ended up having to build some processes....
Login or Create an Account to see details.
Culture, Value
The vendor is always interested in charging for anything they can legally charge for. For example,...
Login or Create an Account to see details.
Relationship, Operations, Product
We must look in the portal all the time to see if there is an update, make the request, and do the...
Login or Create an Account to see details.
Relationship
I have had a lot of friction with MV about their support because the view they have is that their...
Login or Create an Account to see details.
Loyalty
We are working to see whether we can migrate to HTML5, which is the most robust version of SOUL MV....
Login or Create an Account to see details.
Value
MV avoids charging for every little thing. As far as charging is concerned, the vendor is nice....
Login or Create an Account to see details.
Product
MV's integration is good. We can be quite mobile with the APIs MV develops.
Login or Create an Account to see details.
Operations
MV does not keep all promises. I remember MV said that the doctors would be able to report the tests...
Login or Create an Account to see details.
Relationship
I have the impression that MV has grown too much and hasn't grown technically together to keep up...
Login or Create an Account to see details.
Relationship
Every time we need to update SOUL MV to comply with a certain regulation, we run into problems. For...
Login or Create an Account to see details.
Relationship, Product
Regarding an issue we are having, MV said SOUL MV needed an update and that it was too outdated. I...
Login or Create an Account to see details.
Operations, Product
SOUL MV's updates are a problem. Everyone who says they are going to update the system makes me...
Login or Create an Account to see details.
Relationship, Product
Management seems very focused on AI. They went to a forum where AI was presented a lot. Management...
Login or Create an Account to see details.
Product
In SOUL MV, there should be better flexibility in configuring the medications. I think the system...
Login or Create an Account to see details.
Relationship
There is a person at MV who always answers for one of our staff. However, at one point, that person...
Login or Create an Account to see details.
Relationship
I have a direct channel with an executive at MV. That is the part I find annoying. I have to call...
Login or Create an Account to see details.
Product
Most of the reports I need I must develop locally. MV needs some reports on some cases of medical...
Login or Create an Account to see details.
Relationship
The functionalities we use in the tool are very stable, so we mostly need improvement from MV with...
Login or Create an Account to see details.
Loyalty, Product
The vendor will usually bring various innovations every year or every six months. We have to take...
Login or Create an Account to see details.
Operations
The system is very intuitive. MV's training is all platform based. We have to look for the training...
Login or Create an Account to see details.
Relationship
We have discussions with the vendor’s business team, and they are implementing what we need them to...
Login or Create an Account to see details.
Relationship, Operations
When it comes to implementations, whether it is fixing systemic bugs or releasing new...
Login or Create an Account to see details.
Product
The product quality varies according to the infrastructure that the client has. If someone has an...
Login or Create an Account to see details.
Loyalty, Product
With what the product sets out to do on a business level, it meets our needs. But today we have some...
Login or Create an Account to see details.
Value
We see tangible outcomes with SOUL MV, especially financially. The product impacts at every level of...
Login or Create an Account to see details.
Relationship, Product
SOUL MV meets almost all of our needs because it has a very robust and reliable environment. There...
Login or Create an Account to see details.
Product
SOUL MV is a good product. Everyone understands it well. It is a very intuitive system. I have had...
Login or Create an Account to see details.
Relationship
We have no problems with MV's support. I can’t say what the promises from MV are. Because I’m a...
Login or Create an Account to see details.
Product
SOUL MV is a bit lacking. We are missing a summary of electronic medical records by artificial...
Login or Create an Account to see details.
Loyalty
SOUL MV is one of the best systems out there if not the best. But our organization needs to evolve...
Login or Create an Account to see details.
Culture
MV doesn't fulfill promises. There was a product that they promised to sell, but when we got...
Login or Create an Account to see details.
Culture, Value
Charges from MV are too frequent. MV should offer everything they have when we are buying the...
Login or Create an Account to see details.
Relationship
SOUL MV is easy to handle. SOUL MV fits all the details in the first business closing.
Login or Create an Account to see details.
Relationship
MV’s support is all by ticket. I would like the turnaround time to be faster. It takes me a while to...
Login or Create an Account to see details.
Product
The last update attempt for SOUL MV didn't work. I don't know whether that was a personal deficit or...
Login or Create an Account to see details.
Loyalty, Product
We are trying to integrate the system. In terms of integration, the biggest focus for us would be...
Login or Create an Account to see details.
Product
Our doctors think that SOUL MV's navigability is better than the navigability of another product. We...
Login or Create an Account to see details.
Relationship, Operations
We are doing a project, and we expected more proactivity and quicker responses from the vendor....
Login or Create an Account to see details.
Product
One complaint I have about the product is its lack of remote access. The vendor told us that our...
Login or Create an Account to see details.
Loyalty, Value
One of our challenges is that we have a very tight budget. Everything that we need to improve has a...
Login or Create an Account to see details.
Operations, Product
During the last update for SOUL MV, some basic things changed places. For operations, those changes...
Login or Create an Account to see details.
Value
I think MV avoids charging extra fees. We aren't charged for a lot of things at the workshops. MV is...
Login or Create an Account to see details.
Value
For others looking at SOUL MV, I would tell them yes, the system is worth it. However, I would make...
Login or Create an Account to see details.
Loyalty
Something I am looking for in SOUL MV is the matter of nursing shift changes. That is really...
Login or Create an Account to see details.
Operations
I don’t think in-person training is needed, and our in-house trainer can get the information. A lot...
Login or Create an Account to see details.
Relationship, Product
I think SOUL MV meets most of our needs, at least in my area. The impacts of using SOUL MV are...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MV has many clients, and each client has a different vision and specific configurations. That...
Login or Create an Account to see details.
Value
MV has a market standard pattern of partnering with other suppliers. Those other suppliers are more...
Login or Create an Account to see details.
Product
We lost some functions and details that our users liked when we moved to HTML5, such as users'...
Login or Create an Account to see details.
Product, Value
We have gained much more than we have lost by moving to HTML5 in SOUL MV. The technology is much...
Login or Create an Account to see details.
Relationship, Value
MV keeps their promises, but we are very close to them, and they treat us very well. For example,...
Login or Create an Account to see details.
Product
SOUL MV is very stable and very good. We have had some difficult times, but now, the system is...
Login or Create an Account to see details.
Culture, Product
MV's integrations are very bad because MV doesn't release APIs or make APIs available, so no one can...
Login or Create an Account to see details.
Loyalty
The relationship with MV continues to be strong. We have a great partnership. Today, our hospitals...
Login or Create an Account to see details.
Product
Integration is a problem, but it is not MV's fault because there are multiple parties that have to...
Login or Create an Account to see details.
Product
SOUL MV meets almost all of our local needs. Currently, we have issues with some third-party...
Login or Create an Account to see details.
Loyalty
I would buy SOUL MV again for sure. I am kind of biased because I like it a lot. There is another...
Login or Create an Account to see details.
Value
MV avoids charging for every little thing. A few years ago, there were a lot of connections with MV...
Login or Create an Account to see details.
Loyalty, Relationship, Product
With the SOUL MV tool we use today, we stopped doing periodic updates, and that decision was made by...
Login or Create an Account to see details.
Operations
The training from MV has always been satisfactory. There are no complaints. Achieving a high level...
Login or Create an Account to see details.
Loyalty, Product
MV is already working with artificial intelligence that they want to implement in the medical...
Login or Create an Account to see details.
Value
Using SOUL MV definitely leads to tangible results. We received teams from major hospitals in other...
Login or Create an Account to see details.
Product
We have practically no integration with SOUL MV because we have made almost everything work in the...
Login or Create an Account to see details.
Product
On the SOUL MV side, there aren't any big innovations, at least that we have been offered. Also, in...
Login or Create an Account to see details.
Operations
The vendor's consultants lacked experience, so that made the implementation a little more difficult,...
Login or Create an Account to see details.
Culture, Value
In general, we are very satisfied with MV as a company. In fact, they do the opposite of charging...
Login or Create an Account to see details.
Loyalty
MV is a very stable company. The product is stable, and there is an evolution. So nothing indicates...
Login or Create an Account to see details.
Relationship
The system is excellent. The vendor has responded to us very well. They have kept their word. Even...
Login or Create an Account to see details.
Relationship, Operations
The vendor fails a lot in consulting. Frequently, the consultants know less than we do. And we can...
Login or Create an Account to see details.
Relationship
MV continues to tailor the product to meet local preferences. MV meets nearly all our needs,...
Login or Create an Account to see details.
Relationship
One general criticism of MV is the quality of support. The support team's response time is a problem...
Login or Create an Account to see details.
Relationship, Product
In recent times, MV has dedicated a lot of effort to migrating the technology and once and for all...
Login or Create an Account to see details.
Relationship
MV's consultants are ultra-specialized in the subject; everyone we speak with has a very broad...
Login or Create an Account to see details.
Relationship
We have reached a very high level of maturity with MV, and they have been a phenomenal partner for...
Login or Create an Account to see details.
Relationship
Ticket resolution takes too long, and we need to follow up with MV's support people constantly.
Login or Create an Account to see details.
Operations, Product
SOUL MV is a good product, and MV implemented it well to meet the needs of our country.
Login or Create an Account to see details.
Loyalty, Product
One thing I am worried about with SOUL MV is a mismatch between the version of SOUL MV we are on and...
Login or Create an Account to see details.
Loyalty, Relationship
We had a meeting with MV, and they talked about the need to update some of our infrastructure, and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Things have been better with MV than they have been in the past, so I am more optimistic than I was.
Login or Create an Account to see details.
Relationship
MV’s support is a little better and easier to use than the support from other vendors. We do a few...
Login or Create an Account to see details.
Operations
The vendor's training is very complicated because they don't have many training sessions. I don't...
Login or Create an Account to see details.
Relationship, Product
The vendor needs to make more specific corrections. After each release, instead of the vendor...
Login or Create an Account to see details.
Product
The EHR adapts to all needs. In reality, SOUL MV adapts everything because we have some...
Login or Create an Account to see details.
Product
There are integration issues, which are very complicated for me because I can't have everything in...
Login or Create an Account to see details.
Product
SOUL MV is a reliable and robust system. It has integration between modules; however, it requires...
Login or Create an Account to see details.
Relationship
MV has horrible service, and the less important an organization is, the worse the service is. It...
Login or Create an Account to see details.
Relationship
MV shows very little proactiveness. They have a channel on their site where they alert customers...
Login or Create an Account to see details.
Culture, Loyalty
MV is mediocre at keeping deadlines. MV’s support team also does not meet expectations, but...
Login or Create an Account to see details.
Operations
When we are talking about the implementation with MV, there was a history where the supplier...
Login or Create an Account to see details.
Loyalty, Product
The SOUL MV product does not meet every need today. The software and solutions within SOUL MV are...
Login or Create an Account to see details.
Loyalty, Product
MV has several versions of SOUL MV and various facilities with various versions, and they are still...
Login or Create an Account to see details.
Relationship
We have a service manager at MV who supports us. This individual follows up with us, and we have...
Login or Create an Account to see details.
Product, Value
I understand SOUL MV is a national solution. MV is Brazilian, so they tend to comply with Brazilian...
Login or Create an Account to see details.
Loyalty
We are noticing MV’s movement to apply better practices; today, they also sell their product...
Login or Create an Account to see details.
Operations, Product
SOUL MV is more user friendly than other solutions we use. Our users are very accustomed to it....
Login or Create an Account to see details.
Value
I would tell others looking at SOUL MV that a system for a hospital doesn't change overnight. We...
Login or Create an Account to see details.
Relationship, Operations
MV needs to improve their after-sales service. They need to have a faster response time to demands....
Login or Create an Account to see details.
Loyalty, Product
MV has been releasing very interesting versions. We just changed to a version of SOUL MV. It was a...
Login or Create an Account to see details.
Product
There is a need for improved interoperability with the SOUL MV software. The software struggles to...
Login or Create an Account to see details.
Relationship
Considering the options we have in our market, things are going well with MV. We don’t feel behind,...
Login or Create an Account to see details.
Loyalty
We will bring in additional things to improve how patients interact with SOUL MV, like additional...
Login or Create an Account to see details.
Loyalty, Product
The big problem with MV is that they don’t have a close competitor in the market, so they are...
Login or Create an Account to see details.
Relationship, Product
We have great access to MV's executives. I like the flexibility that we have in the system to build...
Login or Create an Account to see details.
​
Featured Reports
Preferences