SOUL MV (Global) (Mostly Brazil) Commentary

Filtered view: (Latin America)

In Brazil, SOUL MV is one of the more structured and robust systems we have available. I consider...

With MV, one difficulty is that we’ve been trying to use all the available modules in the system as...

SOUL MV meets few of our local needs. MV needs to better understand individual, local needs. There...

MV needs to improve customer service and support processes for evolution. We have been trying to...

We have a team here at the hospital with considerable experience to do part of the validation and...

In Brazil, we have constant changes, so we are in a process of change. For example, there is tax...

We always want to pay less for solutions, including SOUL MV.

The integration of SOUL MV was quite complicated at first. The medical history side worked well for...

MV gave us about a week of training. They taught us how to use the system, but what was really...

With MV, I feel that we have regressed. Instead of acquiring something better, we have acquired a...

With SOUL MV, the integration was definitely an issue. The accounting part was terrible. We would...

I believe MV has a product that goes into patients' hands, and it is called Global Health. It gives...

MV is very good. They have some very good discussions and some really good people.

The support team that should be supporting me only on the good parts also ended up taking on the...

MV is innovating a lot. They are incorporating artificial intelligence now, and it is quite good.

SOUL MV has improved a lot. At times, it seems like there are ups and downs. With MV, the speed is...

We had MV’s prime support, and we had the objective of relying on them during our certification...

If it weren't for the connections I have with the people at MV, things would be very difficult, so I...

There are still some deficiencies with the technological capabilities, especially in the version we...

Over the past 12 months, MV has indeed improved their product, particularly concerning the clinical...

We are currently undergoing a revolution with the tax reform in Brazil, and we experienced some...

I believe the tax reform in Brazil was announced several months ago, so we have been discussing it...

Looking at the market, other hospitals end up adopting third-party solutions to supplement modules...

We are currently using the second-most-recent version of SOUL MV, and we are preparing to seek an...

We have very little contact with MV's training team; we do very little training with MV. I believe...

With support, there are tickets that we open here, and we do not do that very frequently. Normally,...

Our relationship with MV is quite shaken. There was a certain unwillingness from MV to meet some...

Everything is operational with SOUL MV. We simply chose not to use some modules because of how our...

When we deal with the commercial side of MV, we often have to negotiate and push back. Consulting,...

For SOUL MV, if we take a smaller hospital and try to negotiate with MV, they will often charge...

When considering vendors, people need to look at factors such as security and stability. For...

Support for SOUL MV is complicated and inconsistent. Sometimes I open a ticket and receive quick,...

When we adopted SOUL MV years ago, there weren't as many options available in the market. Today...

We went through a major process of upgrading to a newer version and migrating our entire environment...

The migration to the newer version of SOUL MV was fairly smooth. I wouldn't say it was completely...

We have had a very difficult year with MV. We were experiencing a system version upgrade scenario....

We are unable to systematically issue tax invoices. In Brazil, in order to receive payments, whether...

In terms of the product line, regarding development, MV should continue with the issue of agents...

SOUL MV is very robust, especially focusing on the EHR itself. The system works very well. Before...

Legislation changes constantly in our country, but MV’s main priority is that as soon as legislation...

MV works very well with us. We are very close partners with them. I’m a fan of MV. MV is the only...

We recently went to an event for MV, and many of the innovations I had been hoping for were actually...

Training was the biggest differentiator when we implemented SOUL MV. That was one of the reasons I...

Overall, what stands out most to me is MV’s ecosystem. That is their biggest strength. They manage...

MV is very fair in charging. They are very open to negotiating. I would buy SOUL MV again without a...

MV needs to take the time to truly listen to customers' needs and demonstrate greater empathy and...

MV's biggest opportunity for improvement is the stability of the solution. Also, MV could provide a...

MV's biggest strengths are the technology used, the flexibility of the solution architecture, and...

MV's strength is that SOUL MV is a complete tool. I like that it is robust.

MV's biggest opportunity is improving their service and support. To improve my experience, MV's...

I like SOUL MV's integrated healthcare management platform.

MV could have greater integration with our IT team and improved response times for open support...

Updates need to be free for partners so they can evolve together with SOUL MV. Otherwise, the system...

MV's greatest strength is that their system is present in other healthcare facilities in my...

The vendor’s biggest strength is that they are proactive.

What I like most about the product is its practicality, intuitive design, and stability.

The biggest opportunities for improvement are better integration with other systems and the ability...

MV's strengths are their system's easy access and the constant updates we get from them. I like that...

MV needs to include AI support and voice transcription in the EHR.

MV is successful, and they have a good product, but they are complacent. They try to drive change in...

MV needs to improve their post-sales team and strengthen the support that that team gives.