SOUL MV (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Physician

Operations

The financial cost of SOUL MV is very high. The implementation is very complex and time-consuming....

Aug 2025
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Physician

Operations, Product

The ease of use is a strength of SOUL MV, and after implementation, the tool works well. It is...

Aug 2025
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Director

Product

One of the greatest opportunities for product improvement would be to make the reporting process and...

Aug 2025
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Director

Product

The vendor’s greatest strengths are their long-standing product and the experience with the...

Aug 2025
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Analyst/Coordinator

Operations

The vendor could improve their support with implementations, the usability, and the security. The...

Aug 2025
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CIO

Relationship, Product

There are still degrees of improvement that need to be applied and that we have difficulty with.

Dec 2024
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CIO

Value

The vendor tends to charge for every little thing. We already pay for the product, product...

Dec 2024
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CIO

Relationship

The positive thing about MV was that they were a vendor that we managed to approach. We have had...

Dec 2024
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CIO

Product

We have two lists of patients, one of inpatients and another of outpatients. MV's main product has...

Dec 2024
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CIO

Relationship

MV has a second company called Healthcare Alliance that deals with the integrations. Everything is...

Dec 2024
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CIO

Relationship

The vendor's people are empowered but not very resolutive.

Dec 2024
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CIO

Loyalty, Product

In the Brazilian scenario, we have only two ERP vendors focused on the hospital environment, and one...

Dec 2024
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CIO

Value

The people we prospect in the market face a lot of difficulty connecting to MV due to a business...

Dec 2024
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Director

Loyalty, Relationship, Product

SOUL MV meets most of our local needs, and I would recommend it. Every solution has its advantages...

Dec 2024
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Director

Loyalty, Operations, Product

MV needs to invest in a QA team, and they need to focus on support. They also need to test and...

Dec 2024
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Director

Culture, Value

The presentation of the product was wonderful. We all bought the idea for the tool. We spent the...

Dec 2024
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Director

Product

All our vendors are bad at integration, but we use other tools for that. This means that we don't...

Dec 2024
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Director

Operations

If we want to get more training MV, we can go in and take the courses they offer.

Dec 2024
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Director

Culture, Value

MV is not very organized with their charging. Our other vendor is better at this. MV usually sends...

Dec 2024
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Manager

Relationship

MV keeps the vast majority of their promises. They are fair with charges. We have had a good...

Sep 2024
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Manager

Product

It is most important that a system is safe and guarantees the security of the data. I work with many...

Sep 2024
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Manager

Relationship, Product

SOUL MV is still a very closed system. It is not easy to integrate with other solutions that are not...

Sep 2024
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Manager

Relationship

I like the partnership between our institutions and our management and that we have executives...

Sep 2024
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Manager

Product

MV could do more innovation in the sense of bringing more AI into the system. They could improve a...

Sep 2024
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Analyst/Coordinator

Product

The current demand is for integrations with external systems. I don't think that is so much on MV's...

Sep 2024
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Analyst/Coordinator

Operations

When it comes to the operations side, training is very little. Maybe MV only trains our IT team, for...

Sep 2024
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Analyst/Coordinator

Relationship, Product, Value

We all want more things. Sometimes MV is not agile, and calls have to be opened, so that is a bit...

Sep 2024
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Analyst/Coordinator

Product

SOUL MV has been customized for our hospital in such a way that it is very easy to use for doctors....

Sep 2024
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Director

Relationship

I can't really say whether MV keeps promises because they make the new version conditional....

Sep 2024
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Director

Product

Sometimes we have to propose start-ups, and sometimes the restricting factor is integration with MV...

Sep 2024
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Director

Product

What we still have a little difficulty with from MV is customization. Sometimes we need some...

Sep 2024
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Director

Operations, Value

MV charges for everything. We don't know about the implementations because of a lack of...

Sep 2024
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Director

Loyalty, Value

I would buy SOUL MV again, although the competition is coming on strong. When we look at the system,...

Sep 2024
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Director

Relationship, Operations, Product

In relation to the MV 2000 migration, today SOUL MV is a fully web-based application, and MV has...

Sep 2024
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Analyst/Coordinator

Relationship

MV has horrible technical support. They are difficult and slow in terms of problem-solving, and they...

Sep 2024
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Analyst/Coordinator

Product

Things need to improve a lot in some parts of SOUL MV. For example, MV lacks a lot in terms of the...

Sep 2024
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Analyst/Coordinator

Product

Compared to other systems, SOUL MV has a lot of performance abilities. For example, it is an...

Sep 2024
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Director

Product

In the new HTML5 version of SOUL MV, the surgical description screen, which is widely used by our...

Aug 2024
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Director

Product

The HTML5 version in a browser becomes a little slower in the new version of SOUL MV than in a...

Aug 2024
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Director

Relationship, Operations

I would buy SOUL MV again because of the history of not only our organization but also other...

Aug 2024
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Director

Relationship, Product

There are many situations where MV could make their integration layout more flexible. The process is...

Aug 2024
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Director

Relationship

I have access to executives at MV, but it was better before. Today, that access is a little more closed....

Aug 2024
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Director

Product

We had a lot of problems integrating our PACS with the system when it was MV2000. Now that we have...

Aug 2024
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Director

Loyalty

The project for my institution over the next few years will be the issue of interoperability and...

Aug 2024
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Director

Relationship, Product

SOUL MV meets local needs, but for the more particular needs of the institution and some internal...

Aug 2024
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Director

Relationship

We are going through a migration of the support tool. Our contact has helped a lot, but several...

Aug 2024
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Director

Relationship

When our end users report an error, we ask them the same thing MV asks us. The moment someone opens...

Aug 2024
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Director

Loyalty

MV only has one big competitor; the decision is between MV and Philips. Since we know MV well, and I...

Aug 2024
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Director

Loyalty, Relationship

We have asked for some adjustments, and those are being analyzed by MV. It will possibly be defined...

Aug 2024
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Director

Loyalty, Product

We migrated to the HTML5 version of SOUL MV, the new version. Using that version, we lost a bit of...

Aug 2024
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Analyst/Coordinator

Product

MV trains us properly, and the system is not too complicated. Sometimes something is missing that...

Aug 2024
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Analyst/Coordinator

Loyalty

We are moving toward greater integration that MV can provide for us, such as medical and hospital...

Aug 2024
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Analyst/Coordinator

Product

The things we would like MV to implement, specifically the ones that aren't in the product, go into...

Aug 2024
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Analyst/Coordinator

Relationship

Regarding support, MV still has to improve a little because we often don't get the service we think...

Aug 2024
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Analyst/Coordinator

Product

Our biggest problem with MV is that the PEP is not all in HTML5, so we must divide the users' work...

Aug 2024
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Analyst/Coordinator

Relationship, Product

We have managed to get access to MV’s management. I don't know whether all their clients have done...

Aug 2024
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Analyst/Coordinator

Loyalty

At the beginning, MV came in with a product and had a lot of problems. We even had to use bad,...

Aug 2024
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Analyst/Coordinator

Value

MV charges, and it is not cheap. But it is worth it and is part of their business.

Aug 2024
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Analyst/Coordinator

Product

There were a few mistakes in the last upgrade, but the changes made were good. We hadn't updated...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

My greatest hope is MV will sort things out and put everything in HTML5; things are chaos for us...

Aug 2024
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Analyst/Coordinator

Loyalty

There is the possibility of digitization together with another MV company that is moving toward a...

Aug 2024
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Analyst/Coordinator

Product

We need greater interoperability between SOUL MV and other systems that can be used with it, like...

Aug 2024
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CIO

Product

What I like most about SOUL MV is the ease of use for the doctors. The assistance part is very...

Aug 2024
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CIO

Relationship

I like the involvement of the MV executives in the product and commercial areas. We have a very easy...

Aug 2024
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CIO

Product

The pharmacy part needs improvement. If we compare SOUL MV to the system's main competitor, the...

Aug 2024
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CIO

Relationship

The support for PEP is better than the support for MV's PACS. The support people on the PEP side...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

After a long time of having the product, we managed to do a version migration only once after a long...

Aug 2024
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Analyst/Coordinator

Product, Value

We are always having to add software. MV sells other platforms to add to the EHR to fill in the gaps....

Aug 2024
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Analyst/Coordinator

Relationship

The negative part about MV is their support. I don't know whether that is because they are on the...

Aug 2024
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Analyst/Coordinator

Product

We like the functionality of the EMR. Users speak well of the tool. Some of the modules could be...

Aug 2024
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Analyst/Coordinator

Relationship, Product

The vendor has various technologies, but we are the ones who don't have the resources to get those technologies....

Aug 2024
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Analyst/Coordinator

Relationship

We have to follow up with the vendor and keep pressing and pushing. The only thing they are...

Aug 2024
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Analyst/Coordinator

Operations

The product didn't work very well upon implementing it. We ended up having to build some processes....

Aug 2024
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Analyst/Coordinator

Culture, Value

The vendor is always interested in charging for anything they can legally charge for. For example,...

Aug 2024
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