Homecare Advisor (Change Healthcare) (Hospice)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

There have been issues in Homecare Advisor’s hospice system with processing electronic payments, but...

Mar 2022
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Manager

We have had this product for a while, and when we recently looked at other vendors in the market,...

Mar 2022
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Director

The main thing I like about the product is the CMS extract tool for the HIS. It helps us achieve...

Mar 2022
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Director

The vendor is falling down with staff experience, which encompasses staff satisfaction and even...

Mar 2022
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Director

With everything the clinicians must do, there are no workflows built in. There are no hard stops....

Mar 2022
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Director

The product’s interoperability is severely lacking in the hospice component because we can only have...

Mar 2022
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Director

I want there to be flow within the actual operating system. For example, in my role, I might have to...

Mar 2022
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Director

The solution is very well tailored to the uniqueness of hospice and meets the unique needs of...

Feb 2022
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Director

Every customer has a representative from Netsmart, but I have not spoken to a representative since...

Feb 2022
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Director

I can generate reports, but sometimes I have to print a couple of different things to get what I...

Feb 2022
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Director

There is not a ton of ongoing training. Netsmart has some training, but it is not robust. Sometimes...

Feb 2022
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Director

I use the support team quite a bit, and I find that any time I have any questions, I can either call...

Feb 2022
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Director

Netsmart does have extra things they charge me for, but the extra charges are not excessive. Things...

Feb 2022
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Director

We have to do a lot of manual work to make the operations of the system run. There is not a lot of automation....

Feb 2022
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Director

Recently, the vendor executive involvement has been really high, but that is because the vendor...

Feb 2022
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Director

The solution the vendor created pulled in the best pieces of different systems. The vendor came up...

Feb 2022
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Analyst/Coordinator

I sometimes feel a little nickel-and-dimed when trying to get the things we want from the vendor,...

Jan 2022
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Analyst/Coordinator

The product needs some modernizing. It really has an old feel to it. The look and feel of the...

Jan 2022
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Analyst/Coordinator

The vendor should offer functional training and webinars every time there is an update. The vendor...

Jan 2022
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Analyst/Coordinator

This product does not seem to integrate well with others. It has a critical interface, but we can’t...

Jan 2022
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Manager

Up until Netsmart bought Homecare Advisor, we were pretty happy. The old vendor used to always...

Sep 2021
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Manager

Netsmart does well in terms of implementation and initial training. If I have an issue, they get...

Sep 2021
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Manager

Our experience with Netsmart has really gone downhill over the last year or two. A few years ago, I...

Sep 2021
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Manager

Netsmart was working on some better analytics, and then that work came to a halt. There are no new...

Sep 2021
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Manager

Our Netsmart account manager does a great job. A couple of years ago, I knew who the executives...

Sep 2021
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Manager

Netsmart used to have an end-user board where we could share best practices, discuss issues that...

Sep 2021
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VP/Other Executive

We have been able to manage our hospice and home health revenue cycle and EMR with this solution, so...

Jul 2021
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VP/Other Executive

Netsmart's revenue cycle functionality has some payer-specific rules for commercial payers. The...

Jul 2021
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VP/Other Executive

Homecare Advisor lacks certain functionalities. We have to use external reporting services and...

Jul 2021
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VP/Other Executive

We like how integrated Homecare Advisor is. It is an EHR and revenue cycle solution combined. That...

Jul 2021
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VP/Other Executive

We are thinking of moving to another EMR in the future. If we do so, that will move us away from...

Jul 2021
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VP/Other Executive

Netsmart would have better implementations if they had internal texting.

Jul 2021
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