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Homecare Advisor (Change Healthcare) (Hospice)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Up until Netsmart bought Homecare Advisor, we were pretty happy. The old vendor used to always...

Sep 2021
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Manager

Netsmart does well in terms of implementation and initial training. If I have an issue, they get...

Sep 2021
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Manager

Our experience with Netsmart has really gone downhill over the last year or two. A few years ago, I...

Sep 2021
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Manager

Netsmart was working on some better analytics, and then that work came to a halt. There are no new...

Sep 2021
||
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Manager

Our Netsmart account manager does a great job. A couple of years ago, I knew who the executives...

Sep 2021
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Manager

Netsmart used to have an end-user board where we could share best practices, discuss issues that...

Sep 2021
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VP/Other Executive

We have been able to manage our hospice and home health revenue cycle and EMR with this solution, so...

Jul 2021
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(0)
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VP/Other Executive

Netsmart's revenue cycle functionality has some payer-specific rules for commercial payers. The...

Jul 2021
||
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VP/Other Executive

Homecare Advisor lacks certain functionalities. We have to use external reporting services and...

Jul 2021
||
(0)
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VP/Other Executive

We like how integrated Homecare Advisor is. It is an EHR and revenue cycle solution combined. That...

Jul 2021
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(0)
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VP/Other Executive

We are thinking of moving to another EMR in the future. If we do so, that will move us away from...

Jul 2021
||
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VP/Other Executive

Netsmart would have better implementations if they had internal texting.

Jul 2021
||
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Director

The biggest problems that we have had with the solution this year have been on the hospice side. I...

Mar 2021
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Analyst/Coordinator

We aren't sticking with the solution long term. We are actively window shopping to see what our...

Mar 2021
||
(0)
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Analyst/Coordinator

Not only did we have to foot the bill for our implementation, but when things weren't done right, we...

Mar 2021
||
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Analyst/Coordinator

Automatic scheduling has never worked for us, despite what was promised to us in our implementation....

Mar 2021
||
(0)
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Analyst/Coordinator

Frequent violations made the software nonfunctional for us. It performs checks as we are doing...

Mar 2021
||
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Analyst/Coordinator

The Inpatient Hospice Unit module was very poor before we implemented the product again, and it was...

Mar 2021
||
(0)
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Analyst/Coordinator

Netsmart is not part of our local HIE. They told us they could be, but when we go the contract and...

Mar 2021
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Analyst/Coordinator

Customer support has really suffered over the years. The support was way better back when the...

Mar 2021
||
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VP/Other Executive

We have a good relationship with Netsmart. Homecare Advisor isn't a headache to manage and figure...

Jan 2021
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Manager

The education that we get from Netsmart is written so that we can understand it and the end users...

Jan 2021
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Manager

Netsmart is very professional, but they are down to earth enough to understand our problems and can...

Jan 2021
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Manager

Netsmart’s support is very helpful. So far, the support we have had is all basically included with...

Jan 2021
||
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Nurse

We probably don’t use Netsmart’s tech support or call in as much as we should; we try to figure...

Dec 2020
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Manager

We need some updates. We have an inpatient unit, and I think Netsmart needs to do some upgrading...

Nov 2020
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Manager

If I have any issues and have to get Netsmart's support people to help me, they fix the issues. Most...

Nov 2020
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(0)
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Manager

Netsmart is usually on the ball. If anything new comes out regarding regulations, Netsmart works on...

Nov 2020
||
(0)
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Manager

Netsmart has added some things that we can use for screening patients and other things. There are...

Nov 2020
||
(0)
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VP/Other Executive

We could call the vendor's support, talk to three different people, and have an inconsistent...

Oct 2020
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(0)
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VP/Other Executive

Over the last few months, the vendor executives have tried to have frequent calls because they know...

Oct 2020
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