Homecare Advisor (Hospice)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Functionality and Upgrades

Homecare Advisor flows well for clinicians to use and access information entered into it. From one...

Dec 2022
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Director

Functionality and Upgrades

Our biggest challenge is training new staff members, but there are usually no issues once they are...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product meets regulations, but it looks very old and outdated. We want to move away because we...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

In the inpatient portion of the platform, there is still a lot of work that needs to be done to make...

Oct 2022
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Director

Functionality and Upgrades

Homecare Advisor allows us to get our work done, but there are barriers in many places. Care...

Sep 2022
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Director

Functionality and Upgrades

The big outcome we have had is that the system took us off of paper. Before Netsmart's system, our...

Sep 2022
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Director

Interfacing and Integration

Integration works both ways. The other system has to be able to accept Homecare Advisor's APIs and...

Sep 2022
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Director

ROI / Cost (care and feeding)

This program is strong in the home health setting. The home health side is the more heavily used...

Sep 2022
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Director

Interfacing and Integration

Homecare Advisor is very stable and consistent. Netsmart has decent APIs that allow for good data...

Sep 2022
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Director

ROI / Cost (care and feeding)

Netsmart is still updating Homecare Advisor and is still very responsive to the needs that we have....

Sep 2022
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Manager

Service and Support

The upgrades go well, and I can reach out to Netsmart, and they do respond.

Jul 2022
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Manager

Implementation and Training

Netsmart does not give us any training. They just send out paper documents with screenshots, and...

Jul 2022
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Manager

Future Outlook

We will be changing to a different system. When the product was with McKesson, it was good. The...

Jul 2022
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Manager

Service and Support

There have been issues in Homecare Advisor’s hospice system with processing electronic payments, but...

Mar 2022
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Manager

Lessons Learned

We have had this product for a while, and when we recently looked at other vendors in the market,...

Mar 2022
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Director

Functionality and Upgrades

The main thing I like about the product is the CMS extract tool for the HIS. It helps us achieve...

Mar 2022
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Director

Relationship

The vendor is falling down with staff experience, which encompasses staff satisfaction and even...

Mar 2022
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Director

Functionality and Upgrades

With everything the clinicians must do, there are no workflows built in. There are no hard stops....

Mar 2022
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Director

Interfacing and Integration

The product’s interoperability is severely lacking in the hospice component because we can only have...

Mar 2022
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Director

Lessons Learned

I want there to be flow within the actual operating system. For example, in my role, I might have to...

Mar 2022
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Director

Functionality and Upgrades

The solution is very well tailored to the uniqueness of hospice and meets the unique needs of...

Feb 2022
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Director

Relationship

Every customer has a representative from Netsmart, but I have not spoken to a representative since...

Feb 2022
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Director

Functionality and Upgrades

I can generate reports, but sometimes I have to print a couple of different things to get what I...

Feb 2022
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Director

Implementation and Training

There is not a ton of ongoing training. Netsmart has some training, but it is not robust. Sometimes...

Feb 2022
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Director

Service and Support

I use the support team quite a bit, and I find that any time I have any questions, I can either call...

Feb 2022
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Director

ROI / Cost (care and feeding)

Netsmart does have extra things they charge me for, but the extra charges are not excessive. Things...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have to do a lot of manual work to make the operations of the system run. There is not a lot of automation....

Feb 2022
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Director

Relationship

Recently, the vendor executive involvement has been really high, but that is because the vendor...

Feb 2022
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Director

Technology

The solution the vendor created pulled in the best pieces of different systems. The vendor came up...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I sometimes feel a little nickel-and-dimed when trying to get the things we want from the vendor,...

Jan 2022
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Analyst/Coordinator

Technology

The product needs some modernizing. It really has an old feel to it. The look and feel of the...

Jan 2022
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Analyst/Coordinator

Implementation and Training

The vendor should offer functional training and webinars every time there is an update. The vendor...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

This product does not seem to integrate well with others. It has a critical interface, but we can’t...

Jan 2022
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