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Homecare Advisor (Hospice)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Featured  Reports

Hospice 2023: Vendor Progress in Enhancing Clinician Usability
Hospice 2023:
Vendor Progress in Enhancing Clinician Usability
May 2023
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Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
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Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
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User Commentary

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Director

Relationship

The customer support team is pretty solid.

Apr 2023
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Director

Product

The interdisciplinary team (IDT) process needs a complete rework. It is very clunky. A hospice...

Apr 2023
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Director

Loyalty, Value

We are switching off Netsmart’s product because of the lack of technology progression and the cost....

Apr 2023
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Manager

Product

Homecare Advisor does about everything we need to have happen. The things that it doesn't do well or...

Apr 2023
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Manager

Product, Value

Homecare Advisor on an iPad is a square peg in a round hole. Homecare Advisor was not built for that...

Apr 2023
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Manager

Loyalty, Product

Using Homecare Advisor for hospice is not as satisfying as using another solution we have used. I am...

Apr 2023
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Manager

Relationship

Netsmart does a really good job of responding when we make phone calls or put in tickets over the...

Apr 2023
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Manager

Loyalty, Relationship

When Netsmart is working on major snafus they have going on, they have a team that is reprogramming...

Apr 2023
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Manager

Operations, Value

The vendor doesn't offer ongoing training for the system unless we contract with them and pay for...

Dec 2022
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Manager

Product

Internally, the solution's integration abilities are pretty good.

Dec 2022
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Manager

Culture, Value

If we want to share information with the system externally, we have to get a contract to interface...

Dec 2022
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Director

Loyalty, Product

Homecare Advisor flows well for clinicians to use and access information entered into it. From one...

Dec 2022
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Director

Operations

Our biggest challenge is training new staff members, but there are usually no issues once they are...

Dec 2022
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Analyst/Coordinator

Loyalty

The product meets regulations, but it looks very old and outdated. We want to move away because we...

Oct 2022
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Analyst/Coordinator

Product

In the inpatient portion of the platform, there is still a lot of work that needs to be done to make...

Oct 2022
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Director

Product

Homecare Advisor allows us to get our work done, but there are barriers in many places. Care...

Sep 2022
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Director

Product, Value

The big outcome we have had is that the system took us off of paper. Before Netsmart's system, our...

Sep 2022
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Director

Product

Integration works both ways. The other system has to be able to accept Homecare Advisor's APIs and...

Sep 2022
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Director

Product

This program is strong in the home health setting. The home health side is the more heavily used...

Sep 2022
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Director

Product

Homecare Advisor is very stable and consistent. Netsmart has decent APIs that allow for good data...

Sep 2022
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Director

Loyalty, Relationship, Product

Netsmart is still updating Homecare Advisor and is still very responsive to the needs that we have....

Sep 2022
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Manager

Operations

The upgrades go well, and I can reach out to Netsmart, and they do respond.

Jul 2022
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Manager

Operations

Netsmart does not give us any training. They just send out paper documents with screenshots, and...

Jul 2022
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Manager

Loyalty, Relationship

We will be changing to a different system. When the product was with McKesson, it was good. The...

Jul 2022
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Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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