SRS EHR (Orthopedics) Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/18/2020 4:11:57 AM and Model.EvProductId = 70803

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CEO/President

Future Outlook

We are going to completely get rid of SRS EHR. We are going to switch EMRs. The EMR is antiquated,...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

The vendor hasn’t been keeping all of their promises. Their support is horrible. One person tells us...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

We just implemented the portal, and the implementation was the absolute worst that I have ever lived...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor doesn’t have any sort of live webinar training. They just refer us to a document on their...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

I would not give the vendor a high rating for ongoing support. Sometimes we have to repeatedly...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would tell others that Nextech’s support is terrible. The product is archaic. The system isn’t...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I suspect that with some of the upcoming changes, the system is going to get a little more labor...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

In terms of executive involvement from Nextech, I have never heard from anybody other than our...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The solution functions; it has relieved a bunch of problems that we had in the past when we had our...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would recommend the vendor for the system's ease of use. But if the solution is the most current...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

SRS Health has never been extremely good at training. Their webinars have always been poor quality,...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Even though the system is pretty self-explanatory and user friendly, it was designed so that only...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

There are several other vendors who really want to get involved in a bidirectional HL7 bridge, but...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

SRS Health’s support team is pretty good. I love and appreciate all the people that our tickets are...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

SRS Health’s support used to be great when they were only SRS Health, but since they were acquired...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

SRS Helath is not very proactive about small issues. But they are pretty good about being proactive...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

There are missing pieces of functionality with the system specifically. It is such a problem to be...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

SRS Health spends a lot of time testing and retesting their new technology to ensure that their...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is getting better with not having large problems, but now issues are on a...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Nextech has made a lot of unanswered promises. I hope that they improve, but I haven’t been super...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor keeps all their promises to an extent. The only issues we have had have occurred since...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I love our account manager. That person has always been really good. When the support is available,...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have loved the system and the fact that we have had complete control over everything from the...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

The product isn't part of our long-term plans. We won't be using it a year from now. We are part of...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Often, Nextech relies on third-party vendors for systems as opposed to creating things for...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

My recommendation for Nextech would come with the caveats of making sure people get the most recent...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We had a situation where I submitted a request for an urgent fix, and Nextech wouldn’t do the fix...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Nextech’s training is lacking. If I could actually speak to a person who knows what I am talking...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I am fairly confident that if we were on Nextech’s most recent version and if we were using all of...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the look of Nextech’s system. I like how we can maneuver things. It is fairly easy to figure...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The way that we have the reporting set up within Nextech's system is not meeting our needs. At this...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see SRS EHR run a little bit more smoothly for everyone here in the company.

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the way things are going right now, my satisfaction is only going to get worse.

Jan 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Nextech's implementation and upgrade services could be a little more convenient for our hours. We...

Jan 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

There is an issue with the ongoing training. We are just not given enough information to take and...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

I would like to see the communications be a little bit better.

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

I have never heard from Nextech's executives. I get emails, but I have never been contacted. I know...

Jan 2020
 Helpful

 or  to see details.

Manager

Service and Support

I am not very pleased with the support group members. They get some attitude whenever my people call...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

Nextech is not very client friendly; they want to put the blame back on us instead of coming out...

Jan 2020
 Helpful

 or  to see details.

Manager

Technology

Nextech is not keeping up with the times as other systems and markets change. Nextech basically...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Nextech keeps their promises, but timeliness is not their strength.

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Nextech does charge a lot for a lot of things, and I have to try to renegotiate the numbers. But...

Nov 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Nextech has a training website, but there is so much there that trying to search for things is not...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the dashboard. Everything is there in front of us, and the speed is good. It makes sense how...

Nov 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Lately, we have had more issues with the system and the interfaces with other products. There have...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

The previous owner of the PM system was better than Nextech. Nextech is not so great. The support...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been very helpful and supportive in terms of us getting the meaningful use...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The practice management piece isn't the greatest. Even though we have changed from paper to...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The billing side of the practice management piece is not user friendly. There are several practices...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor provides good customer support for government issues, but the customer support for the...

Nov 2019
 Helpful

 or  to see details.

COO

Interfacing and Integration

All of our systems are integrated with SRS EHR, including our appointment reminder system, our...

Nov 2019
 Helpful

 or  to see details.

COO

Service and Support

Nextech really had difficulty transitioning their accounting after acquiring SRS Health. The...

Nov 2019
 Helpful

 or  to see details.

COO

Relationship

The government liaison at Nextech was the most knowledgeable person about government regulations,...

Nov 2019
 Helpful

 or  to see details.

COO

Technology

We just did a major upgrade to SRS EHR, and that went smoothly. We don't have a reason to switch to...

Nov 2019
 Helpful

 or  to see details.

COO

Other Observations & Comments

Nextech hasn't failed us yet. We haven't seen any degradation in their technical support or any new...

Nov 2019
 Helpful

 or  to see details.

COO

Relationship

The CEO of the old vendor for SRS EHR visited our practice, and some other executives did some...

Nov 2019
 Helpful

 or  to see details.

COO

Other Observations & Comments

We are strong advocates of SRS EHR. Unless something goes horribly wrong with the software, we don't...

Nov 2019
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Nextech works out discounts for us, but they have also been known to nickel-and-dime a bit....

Nov 2019
 Helpful

 or  to see details.

COO

Functionality and Upgrades

We don't hear from our end users about SRS EHR, so we take that as good news. The people don't...

Nov 2019
 Helpful

 or  to see details.

COO

Service and Support

Nextech has provided us with proactive service. Our representative brought some things to our...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Nextech switched CEOs a little over a year ago, and since then, things have gone downhill....

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

The support has dropped off. Nextech doesn't seem capable of solving anything quickly. A lot of bugs...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The development of the functionality has all but stopped. There is no road map that Nextech can show...

Oct 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

SRS EHR encourages charging for every little thing. They have always felt that way.

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We implemented the new and supposedly fabulous patient portal, and it is not very fabulous. The...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Right now, we plan on continuing to use SRS EHR. Whether we should continue to optimize what Nextech...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

There seems to be plenty of training out there for SRS EHR. However, the training is fairly...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Nextech is very willing and able to work on integration. We are just in our own way. We don't have...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

After Nextech acquired SRS Health, the support line became really hard to get ahold of. A lot of...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the most part, Nextech is proactive. Nextech lets us know ahead of time what needs to be done....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

SRS EHR’s tracking mechanisms might be a little different from the tools in the practice management...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I wouldn’t recommend Nextech to a friend. That kind of goes back to the nickel-and-diming issue we...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

A huge barrier for Nextech is that their mobile app, which our physicians are requesting, is not...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Allscripts and SRS Health have created a partnership. We can sign on to SRS EHR and get passed...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The client advisory board for SRS Health does a good job of listening to us, thinking ahead, and...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don’t really use SRS EHR to drive tangible outcomes. We have driven meaningful use and MIPS...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Things are good so far. We tested a module that was a little bumpy, but that is what happens with...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

SRS Health keeps their promises. Some things take a little longer to come through, but I think SRS...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t really deal with the invoicing very much, but I have heard my clinic controller ask SRS...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

When we were having some issues, SRS Health actually flew some people out here to get us through...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation was smooth. SRS Health was here to implement and help us with any issues, so the...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting in SRS EHR is good. I like that SRS EHR does not slow down our providers. The medical...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

With tickets, I can get a response in a day and sometimes get them resolved that same day. If SRS...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

SRS Health used to be really transparent. The company had more of a family feel. We had a lot of...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I think we get general communications from Nextech about things that are available, but we don’t get...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We get invoices for some services, but for the most part, Nextech bundles their services. We do not...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Nextech’s training has been pretty good. End users find SRS EHR easy to use. I would rate the...

Oct 2019
 Helpful