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NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We've been on NextGen Enterprise EHR for many years now. We have done a lot of work in NextGen...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

NextGen Healthcare could tighten up some of their training. In healthcare, one of the challenges...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

NextGen Healthcare has the new Ambient Assist offering, and they are using a lot of AI products...

Comment Tone Negative
Pillars Loyalty, Product
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Director

NextGen Healthcare has made a lot of improvements. I would have given NextGen Healthcare a lower...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We have integrated deeply with NextGen Healthcare. We use all their internal products.

Comment Tone Positive
Pillars Product
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Manager

Consistency and reliability is probably one of the biggest reasons I would want to buy NextGen...

Comment Tone Positive
Pillars Loyalty
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Manager

The ability for customization is the strength of NextGen Healthcare's EHR. Adding more customization...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise PM meets our reporting requirements really well. The system does a good job of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Support has not been great lately with NextGen Healthcare. We just lost our dedicated technical...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

A lot of what NextGen Healthcare delivered with the recent upgrade came with a lot of new issues. We...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CIO

NextGen Healthcare is lagging behind the market in solution capabilities. But they are about to leap...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

On the PM side, if we know what we're doing, we get pretty good outcomes. The system has some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

NextGen Healthcare is transparent in the fact that they tell us what they’re charging us.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CIO

NextGen Healthcare doesn't give us a lot of options in terms of which clearinghouse we can work...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

NextGen Healthcare is not part of our long-term plans. We are going with another solution. That was...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

NextGen Healthcare stays on top of regulations. That is a key thing in any healthcare setting.

Comment Tone Positive
Pillars Relationship, Product
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Manager

NextGen Healthcare recently updated their support portal, so now we have a dashboard to see the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...

Comment Tone Negative
Pillars Product
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The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We were looking to move away from NextGen Healthcare's system, but due to the current state of the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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COO

We have a great NextGen Healthcare customer representative, and we have a great technical...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Asking me whether I would buy NextGen Healthcare again is like asking whether I would buy a...

Comment Tone Negative
Pillars Value
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COO

NextGen Healthcare doesn’t give us a timeline for things. They tell us that maybe they will fix...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

NextGen Healthcare will be requiring all clinics to transition to a hosting situation through...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We use a third-party portal because NextGen Healthcare's portal is coming along too slowly. The...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We have been able to offer our community lower startup and ongoing costs for a fully functioning EHR...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

As an enterprise, changing PM systems would be a very costly venture. I believe that if we were to...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

We are not sure yet whether NextGen Enterprise PM is part of our long-term plans. The biggest thing...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise PM falls short in terms of ease of use. It is a very stale application; it hasn’t...

Comment Tone Negative
Pillars Loyalty, Operations, Product
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VP/Other Executive

There is no reason we wouldn't buy NextGen Enterprise PM again. Using multiple solutions from...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

I would like to see fewer clicks in certain functions, such as scheduling. However, NextGen...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare doesn’t keep all of their promises about the things that they are supposed to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We pay a very large amount in maintenance agreements every year, but now NextGen Healthcare wants to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise PM is a very robust system. It has a very robust front-to-back revenue cycle...

Comment Tone Positive
Pillars Product
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Manager

Recently, NextGen Healthcare’s support has been really horrible. Years ago, NextGen Healthcare...

Comment Tone Negative
Pillars Relationship
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Manager

The scheduling interface in NextGen Enterprise PM follows what the database table does, not what the...

Comment Tone Negative
Pillars Product
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Manager

NextGen Enterprise PM is really easy to navigate, and it makes intuitive sense. It is easy to work...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

It seems like NextGen Enterprise PM is the thing that NextGen Healthcare puts the least amount of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

NextGen Healthcare is prone to saying that they have the next best flavor coming out and that it...

Comment Tone Negative
Pillars Culture, Loyalty, Relationship
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