NextGen OTTO
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

NextGen OTTO automates some of the processes for patient consent. I don't hear a lot of complaints...

May 2022
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Analyst/Coordinator

NextGen OTTO is lacking some functionality. If the system were meeting all our needs, we wouldn't...

May 2022
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Analyst/Coordinator

We document a lot in the EHR, and the EHR's integration with NextGen OTTO is good. Even though...

May 2022
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Director

I am generally very impressed with NextGen OTTO. We have very few issues with it. Our patients can...

Apr 2022
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Director

The only suggestion I have is for NextGen Healthcare to complete the brand integration with NextGen...

Apr 2022
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Director

The one feature I would like in NextGen OTTO is the ability to do group visits, and I think that...

Apr 2022
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Director

When we have issues, NextGen Healthcare’s support people are very helpful. I haven’t had any recent...

Apr 2022
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Director

NextGen OTTO is an excellent telehealth system for us. NextGen Healthcare recently acquired OTTO...

Mar 2022
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Director

I like the modern feel of NextGen OTTO. It functions like a high-quality web product and looks...

Mar 2022
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Director

When we encounter any issues with NextGen OTTO, the vendor jumps right on the issues. However, we do...

Mar 2022
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VP/Other Executive

The product has definitely improved our patient experience. The product has improved patient access...

Feb 2022
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VP/Other Executive

The product is certainly integrated with the EHR and scheduling in the PM system, and the products...

Feb 2022
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VP/Other Executive

We are very satisfied with the solution, and I don’t anticipate the product getting worse, so our...

Feb 2022
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VP/Other Executive

It is difficult to get an in-office blood pressure reading from a patient in telehealth. It is...

Feb 2022
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VP/Other Executive

There are some opportunities to improve the connectivity and stability of the product. There could...

Feb 2022
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Director

I don't have any problems with support, and we haven’t had any issues that have had to go all the...

Feb 2022
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Director

The benefit of the product is that it is an optional platform for seeing patients virtually. The...

Feb 2022
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Director

I don't recall any issues with the implementation. I know there is ongoing training, but we haven't...

Feb 2022
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Analyst/Coordinator

The main functionality gap in NextGen OTTO is the ability for the patient to invite people from the...

Feb 2022
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Analyst/Coordinator

The initial implementation of NextGen OTTO was awesome, and the product has allowed our patients to...

Feb 2022
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Director

In terms of licensing for our folks, there isn't really an ROI. The pricing model for NextGen OTTO...

Dec 2021
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Director

The implementation was easy. NextGen Healthcare's training seems pretty awesome. They do a lot of...

Dec 2021
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Director

I always question anything, but NextGen Healthcare has been very clear. We recently had an issue,...

Dec 2021
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Director

I have only had to ask for a report a couple of times, and that was hard to read. We would always...

Dec 2021
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Manager

I think that I would purchase the product again. We try to stick with products that partner with...

Dec 2021
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Manager

If I were to talk to someone who was looking at this product, I would tell them that its integration...

Dec 2021
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Manager

We have had a lot of visits that we have tried to do in the system but that haven't ended up being...

Dec 2021
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Manager

Anything that the vendor could do to make integrations with the system more seamless for providers...

Dec 2021
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CMO

I am trying to be optimistic. The possibility is there for our score to improve. The product does...

Dec 2021
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CMO

The product isn't quite as easy as the sales copy was. We may not have as much support as other...

Dec 2021
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CMO

The office staff seems to have more problems with NextGen OTTO than clinicians do. The...

Dec 2021
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Manager

We changed our intake process for the system based on some of the options that we added. Some of our...

Dec 2021
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CMO

The support for NextGen OTTO is less than NextGen Healthcare's support in general. I found out about...

Dec 2021
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CMO

The price of the product isn’t terrible, and I think it has even come down.

Dec 2021
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CMO

There are periodic outages with the integration. The HR component will work, but it doesn’t sync. I...

Dec 2021
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CMO

The product is almost perfect, but there are still some problems with it as far as ease of use goes....

Dec 2021
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Director

It is a lot easier to add someone into our other system. We have done some things to NextGen OTTO,...

Dec 2021
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Director

I am hopeful because NextGen Healthcare has built group functionality that we can use. The...

Dec 2021
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Manager

The biggest barrier for NextGen OTTO is that we have to use a specific browser that is upgraded to a...

Dec 2021
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Manager

NextGen OTTO is integrated into the NextGen Healthcare EMR. We purchased NextGen OTTO because of the...

Dec 2021
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Manager

NextGen’s support has been pretty good. When I call, I always get support right away. The support is...

Dec 2021
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Manager

New users looking at NextGen OTTO should think about their integration needs and then go through the...

Dec 2021
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Manager

Our patients tell us that they are pretty satisfied with NextGen OTTO. We have had some connection...

Dec 2021
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Manager

NextGen OTTO has a drawback for our clinical staff members. One of our providers has said that once...

Dec 2021
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Manager

We have found NextGen OTTO to be easy to use for both our providers and our patients. When we put...

Dec 2021
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CMIO

We and our patients could not have survived without NextGen OTTO. It was a must.

Dec 2021
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CMIO

There seem to be some issues in NextGen OTTO when moving from check-in to the nursing screen and...

Dec 2021
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CMIO

NextGen OTTO is fully integrated into the ambulatory platform so that when we select a visit type,...

Dec 2021
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CMIO

There are two things that are important to know about NextGen Healthcare. One is customization, and...

Dec 2021
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CMIO

The old portal is bad. The new portal is hopefully a huge step forward, but I haven't seen it. The...

Dec 2021
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Director

Our experience with the product is positive. The implementation was really easy and straightforward....

Sep 2021
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Director

We have some frustration with cost. When we bought the product initially, we had a certain number of...

Sep 2021
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Director

The executives are always at all of NextGen Healthcare's big annual meetings, and they seem to be...

Sep 2021
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CIO

We are unable to import billing claims from our payers into NextGen OTTO. I would like to be able to...

Aug 2021
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CIO

Our patients are very happy with NextGen OTTO. We send them a link by email or text. The patient...

Aug 2021
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CIO

Some of the pluses of NextGen OTTO are that it is very easy to use and requires very minimal tech...

Aug 2021
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CIO

I noticed that things changed once NextGen Healthcare purchased NextGen OTTO. I used to not have to...

Aug 2021
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CIO

One of the things my staff complains about is there are too many clicks and options to get to places...

Aug 2021
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VP/Other Executive

NextGen OTTO is better than NextGen Healthcare's EHR and PM systems. It is easier to use and is more...

Jul 2021
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VP/Other Executive

NextGen OTTO is not a terribly expensive tool, but the vendor does nickel-and-dime us.

Jul 2021
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VP/Other Executive

NextGen OTTO is a per-user solution, and that hurts us because of the way we are structured as an...

Jul 2021
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Analyst/Coordinator

NextGen OTTO does what it is supposed to do. The layouts of the provider's website and dashboard are...

Jul 2021
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Analyst/Coordinator

Our initial implementation was really good, but our awareness of upgrades hasn't been as good. It...

Jul 2021
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Manager

We have had a lot of struggles on the technological and patient sides. The hardest thing on the IT...

Jul 2021
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Manager

We like that the solution is integrated with NextGen Healthcare. Our patients can check themselves...

Jul 2021
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Manager

We were somewhat hard-pressed on time when we selected the solution, but we appreciated that it was...

Jul 2021
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Director

We are very satisfied with NextGen OTTO. I would definitely recommend it to a peer or friend. I...

Jul 2021
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Director

We won’t be changing from NextGen OTTO. I was sold on the system before it was owned by NextGen...

Jul 2021
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Director

NextGen Healthcare has absolutely kept their promises. Even when NextGen Healthcare procured the...

Jul 2021
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Director

We don’t use NextGen OTTO for scheduling, but we can schedule appointments on the fly if they are...

Jul 2021
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Director

We use our patient intake platform for the check-in process. After that, the system calls to NextGen...

Jul 2021
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Director

The training for NextGen OTTO was superb. I was trained, and then I trained my trainers, and we...

Jul 2021
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Director

NextGen OTTO does exactly what the vendor sold, and it has even gotten better since we implemented...

Jul 2021
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Director

The support changed significantly when NextGen OTTO was acquired by NextGen Healthcare. It was...

Jul 2021
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Director

The outcomes we get from NextGen OTTO are evident in all of our quality measures with remote patient...

Jul 2021
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Analyst/Coordinator

The people we work with resolve issues for us. We have regular meetings, and they can get things...

Jul 2021
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Analyst/Coordinator

NextGen OTTO is the same today as it was when we got it a year ago, so there is no new technology...

Jul 2021
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Analyst/Coordinator

We haven't had any major issues with the solution, so we would buy it again.

Jul 2021
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Analyst/Coordinator

NextGen Healthcare doesn't do any group sessions; they only do one patient and one provider. We need...

Jul 2021
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Analyst/Coordinator

According to NextGen OTTO, nurses have to be scheduled providers or billing personnel to have their...

Jul 2021
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Analyst/Coordinator

Sometimes it does feel like NextGen Healthcare nickel-and-dimes us since every little technical...

Jul 2021
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Analyst/Coordinator

We have had major issues with upgrades. NextGen Healthcare's upgrades push the API to our systems,...

Jul 2021
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CEO/President

NextGen OTTO's integration with our EHR is great. NextGen OTTO flows into the EHR very well. NextGen...

Jul 2021
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CEO/President

The delivery of NextGen OTTO was very good. The vendor was very timely and got us in line very...

Jul 2021
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CEO/President

For us, NextGen OTTO is not the silver bullet that it is for other health centers. That isn't the...

Jul 2021
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CEO/President

Our biggest challenge is going to be finding people who can use NextGen OTTO and targeting providers...

Jul 2021
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CEO/President

Our folks embrace NextGen OTTO. They see it as a tool that they can use. If a solution is good, our...

Jul 2021
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CEO/President

In our relationship, we are in a nickel-and-diming situation with NextGen Healthcare. Things should...

Jul 2021
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COO

NextGen Healthcare is working on a precheck feature that I love. I really want the ability to send a...

Jul 2021
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COO

We have excellent support for NextGen OTTO because we know exactly who to go to. When we open a...

Jul 2021
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COO

NextGen Healthcare’s service is not proactive. It is reactive to us opening a ticket.

Jul 2021
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Director

The pandemic was pretty much how we adopted the NextGen OTTO functionality. I would most definitely...

Jul 2021
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Director

We pretty much only have one major issue with NextGen OTTO. When a patient logs in or is...

Jul 2021
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COO

One of our providers uses the on-demand feature in NextGen OTTO. But we are moving them to the...

Jul 2021
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COO

We don’t like using a waiting room. Patients don’t like a waiting room in real life, so there is no...

Jul 2021
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COO

NextGen Healthcare does charge us for every little thing, although I have negotiated with them, and...

Jul 2021
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COO

When we first started with NextGen OTTO, we had an implementation manager who was awesome. They...

Jul 2021
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Director

When there is something that we are having an issue with, NextGen Healthcare is pretty much on it....

Jul 2021
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Director

NextGen Healthcare does not do an à la carte charge structure. They don’t penny-pinch. I have...

Jul 2021
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COO

What I love about NextGen OTTO is it schedules visits just as normal visits are scheduled. The...

Jul 2021
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COO

It is really important to us that the software we use is developed for taking patient payments. I...

Jul 2021
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COO

We want improvement in the on-demand visits in NextGen OTTO. If on-demand visits are scheduled in...

Jul 2021
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VP/Other Executive

For the most part, the solution does what it says that it is going to do. We expected a little more...

Jul 2021
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VP/Other Executive

NextGen OTTO's platform looks really nice. It is simple and easy to use. We haven't had it crash or...

Jul 2021
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VP/Other Executive

I wish that the solution had more integration with our EHR side and could give patients a...

Jul 2021
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VP/Other Executive

We have to pay for every provider license for NextGen OTTO. Some providers use the solution way more...

Jul 2021
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VP/Other Executive

If we were to start over with a clean slate, I think that we would shop around before choosing this...

Jul 2021
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VP/Other Executive

We schedule the majority of our time in our EHR. However, if something comes up and we need...

Jul 2021
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VP/Other Executive

There are certainly areas for improvement in the system. There are some patients who have older...

Jul 2021
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Manager

I can’t say that NextGen Healthcare nickel-and-dimes us, but the pricing is outrageous when there...

Jul 2021
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Manager

I haven’t had any training on NextGen OTTO. To my knowledge, there isn’t much change going on. The...

Jul 2021
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Manager

I haven’t had a ticket for NextGen OTTO in forever, but the vendor has pretty good support.

Jul 2021
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Manager

The patients had an extremely hard time understanding the whole enrollment process in NextGen OTTO...

Jul 2021
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VP/Other Executive

There hasn't really been anything new added to the system in the last year, but that might have been...

Jul 2021
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VP/Other Executive

When we have used the vendor's support, we have sent an email to NextGen Healthcare or had a...

Jul 2021
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VP/Other Executive

I don't think that NextGen Healthcare is very proactive at all, but I am sure that they are just...

Jul 2021
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VP/Other Executive

NextGen OTTO definitely helped us keep our heads above water during the pandemic and to keep our...

Jul 2021
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VP/Other Executive

We have been pretty happy with NextGen OTTO. We bought it online in the middle of the pandemic, so...

Jul 2021
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VP/Other Executive

NextGen Healthcare was really great about getting us off the ground and going. They were a little...

Jul 2021
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VP/Other Executive

We had one initial training that was really short. That training didn't give us a lot of...

Jul 2021
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Manager

Except for the people that have some technical difficulty with getting connected, patients are fine...

Jul 2021
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Manager

Early on, we had a meeting with NextGen Healthcare, and we were able to do a test visit. But if we...

Jul 2021
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Manager

The product is integrated with our EMR, and our providers definitely like that they can see what...

Jul 2021
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Manager

NextGen Healthcare is really up front about what the system is going to cost. Everything comes down...

Jul 2021
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Manager

NextGen Healthcare just upgrades the system and then tells us what they have done. The upgrades were...

Jul 2021
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Manager

NextGen Healthcare has been really good about updating the system. They have made great strides this...

Jul 2021
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Manager

The system is pretty easy to use unless there are connectivity issues. It would be nice if we had...

Jul 2021
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Manager

The training for NextGen OTTO was super easy. It was easy to get everyone on board with the system....

Jul 2021
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Manager

NextGen OTTO has increased accessibility to providers during a time when physical visits aren't an...

Jul 2021
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Manager

At the beginning of the pandemic, there were patients who didn’t want to have a virtual visit....

Jul 2021
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Manager

We have some patients who can only do visits online. They don’t have smartphones. So we plan to keep...

Jul 2021
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Manager

I feel like the troubleshooting was good during the implementation but maybe could have been a bit...

Jul 2021
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Manager

I don’t think NextGen OTTO has really supported us around data sharing. The system's ease of use...

Jul 2021
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Manager

NextGen Healthcare provides a contact for us, but they are for all NextGen Healthcare issues, not...

Jul 2021
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Manager

With NextGen OTTO, we pay per provider. We have another telehealth platform we also use that costs...

Jul 2021
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Manager

If others asked me what we used for telehealth, I would just tell them that another vendor’s product...

Jul 2021
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Analyst/Coordinator

NextGen OTTO is a new add-on product for NextGen Healthcare, and its usage went beyond what the...

Jun 2021
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Analyst/Coordinator

We have had some issues that have caused NextGen OTTO’s functionality to not work. With...

Jun 2021
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Director

We are just using NextGen OTTO as a virtual waiting room. We are looking forward to the vendor’s...

May 2021
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Director

An improved integration with NextGen OTTO would be better. Every time a patient logs in, it takes...

May 2021
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Director

From a patient standpoint, NextGen OTTO is clunky. We threw it out there in three days. We had to....

May 2021
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