Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
NextGen OTTO Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
NextGen OTTO is better than NextGen Healthcare's EHR and PM systems. It is easier to use and is more...
Login or Create an Account to see details.
VP/Other Executive
NextGen OTTO is not a terribly expensive tool, but the vendor does nickel-and-dime us.
Login or Create an Account to see details.
VP/Other Executive
NextGen OTTO is a per-user solution, and that hurts us because of the way we are structured as an...
Login or Create an Account to see details.
Analyst/Coordinator
NextGen OTTO does what it is supposed to do. The layouts of the provider's website and dashboard are...
Login or Create an Account to see details.
Analyst/Coordinator
Our initial implementation was really good, but our awareness of upgrades hasn't been as good. It...
Login or Create an Account to see details.
Manager
We have had a lot of struggles on the technological and patient sides. The hardest thing on the IT...
Login or Create an Account to see details.
Manager
We like that the solution is integrated with NextGen Healthcare. Our patients can check themselves...
Login or Create an Account to see details.
Manager
We were somewhat hard-pressed on time when we selected the solution, but we appreciated that it was...
Login or Create an Account to see details.
Director
We are very satisfied with NextGen OTTO. I would definitely recommend it to a peer or friend. I...
Login or Create an Account to see details.
Director
We won’t be changing from NextGen OTTO. I was sold on the system before it was owned by NextGen...
Login or Create an Account to see details.
Director
NextGen Healthcare has absolutely kept their promises. Even when NextGen Healthcare procured the...
Login or Create an Account to see details.
Director
We don’t use NextGen OTTO for scheduling, but we can schedule appointments on the fly if they are...
Login or Create an Account to see details.
Director
We use our patient intake platform for the check-in process. After that, the system calls to NextGen...
Login or Create an Account to see details.
Director
The training for NextGen OTTO was superb. I was trained, and then I trained my trainers, and we...
Login or Create an Account to see details.
Director
NextGen OTTO does exactly what the vendor sold, and it has even gotten better since we implemented...
Login or Create an Account to see details.
Director
The support changed significantly when NextGen OTTO was acquired by NextGen Healthcare. It was...
Login or Create an Account to see details.
Director
The outcomes we get from NextGen OTTO are evident in all of our quality measures with remote patient...
Login or Create an Account to see details.
Analyst/Coordinator
The people we work with resolve issues for us. We have regular meetings, and they can get things...
Login or Create an Account to see details.
Analyst/Coordinator
NextGen OTTO is the same today as it was when we got it a year ago, so there is no new technology...
Login or Create an Account to see details.
Analyst/Coordinator
We haven't had any major issues with the solution, so we would buy it again.
Login or Create an Account to see details.
Analyst/Coordinator
NextGen Healthcare doesn't do any group sessions; they only do one patient and one provider. We need...
Login or Create an Account to see details.
Analyst/Coordinator
According to NextGen OTTO, nurses have to be scheduled providers or billing personnel to have their...
Login or Create an Account to see details.
Analyst/Coordinator
Sometimes it does feel like NextGen Healthcare nickel-and-dimes us since every little technical...
Login or Create an Account to see details.
Analyst/Coordinator
We have had major issues with upgrades. NextGen Healthcare's upgrades push the API to our systems,...
Login or Create an Account to see details.
CEO/President
NextGen OTTO's integration with our EHR is great. NextGen OTTO flows into the EHR very well. NextGen...
Login or Create an Account to see details.
CEO/President
The delivery of NextGen OTTO was very good. The vendor was very timely and got us in line very...
Login or Create an Account to see details.
CEO/President
For us, NextGen OTTO is not the silver bullet that it is for other health centers. That isn't the...
Login or Create an Account to see details.
CEO/President
Our biggest challenge is going to be finding people who can use NextGen OTTO and targeting providers...
Login or Create an Account to see details.
CEO/President
Our folks embrace NextGen OTTO. They see it as a tool that they can use. If a solution is good, our...
Login or Create an Account to see details.
CEO/President
In our relationship, we are in a nickel-and-diming situation with NextGen Healthcare. Things should...
Login or Create an Account to see details.
COO
NextGen Healthcare is working on a precheck feature that I love. I really want the ability to send a...
Login or Create an Account to see details.
COO
We have excellent support for NextGen OTTO because we know exactly who to go to. When we open a...
Login or Create an Account to see details.
COO
NextGen Healthcare’s service is not proactive. It is reactive to us opening a ticket.
Login or Create an Account to see details.
Director
The pandemic was pretty much how we adopted the NextGen OTTO functionality. I would most definitely...
Login or Create an Account to see details.
Director
We pretty much only have one major issue with NextGen OTTO. When a patient logs in or is...
Login or Create an Account to see details.
COO
One of our providers uses the on-demand feature in NextGen OTTO. But we are moving them to the...
Login or Create an Account to see details.
COO
We don’t like using a waiting room. Patients don’t like a waiting room in real life, so there is no...
Login or Create an Account to see details.
COO
NextGen Healthcare does charge us for every little thing, although I have negotiated with them, and...
Login or Create an Account to see details.
COO
When we first started with NextGen OTTO, we had an implementation manager who was awesome. They...
Login or Create an Account to see details.
Director
When there is something that we are having an issue with, NextGen Healthcare is pretty much on it....
Login or Create an Account to see details.
Director
NextGen Healthcare does not do an à la carte charge structure. They don’t penny-pinch. I have...
Login or Create an Account to see details.
COO
What I love about NextGen OTTO is it schedules visits just as normal visits are scheduled. The...
Login or Create an Account to see details.
COO
It is really important to us that the software we use is developed for taking patient payments. I...
Login or Create an Account to see details.
COO
We want improvement in the on-demand visits in NextGen OTTO. If on-demand visits are scheduled in...
Login or Create an Account to see details.
VP/Other Executive
For the most part, the solution does what it says that it is going to do. We expected a little more...
Login or Create an Account to see details.
VP/Other Executive
NextGen OTTO's platform looks really nice. It is simple and easy to use. We haven't had it crash or...
Login or Create an Account to see details.
VP/Other Executive
I wish that the solution had more integration with our EHR side and could give patients a...
Login or Create an Account to see details.
VP/Other Executive
We have to pay for every provider license for NextGen OTTO. Some providers use the solution way more...
Login or Create an Account to see details.
VP/Other Executive
If we were to start over with a clean slate, I think that we would shop around before choosing this...
Login or Create an Account to see details.
VP/Other Executive
We schedule the majority of our time in our EHR. However, if something comes up and we need...
Login or Create an Account to see details.
VP/Other Executive
There are certainly areas for improvement in the system. There are some patients who have older...
Login or Create an Account to see details.
Manager
I can’t say that NextGen Healthcare nickel-and-dimes us, but the pricing is outrageous when there...
Login or Create an Account to see details.
Manager
I haven’t had any training on NextGen OTTO. To my knowledge, there isn’t much change going on. The...
Login or Create an Account to see details.
Manager
I haven’t had a ticket for NextGen OTTO in forever, but the vendor has pretty good support.
Login or Create an Account to see details.
Manager
The patients had an extremely hard time understanding the whole enrollment process in NextGen OTTO...
Login or Create an Account to see details.
VP/Other Executive
There hasn't really been anything new added to the system in the last year, but that might have been...
Login or Create an Account to see details.
VP/Other Executive
When we have used the vendor's support, we have sent an email to NextGen Healthcare or had a...
Login or Create an Account to see details.
VP/Other Executive
I don't think that NextGen Healthcare is very proactive at all, but I am sure that they are just...
Login or Create an Account to see details.
VP/Other Executive
NextGen OTTO definitely helped us keep our heads above water during the pandemic and to keep our...
Login or Create an Account to see details.
VP/Other Executive
We have been pretty happy with NextGen OTTO. We bought it online in the middle of the pandemic, so...
Login or Create an Account to see details.
VP/Other Executive
NextGen Healthcare was really great about getting us off the ground and going. They were a little...
Login or Create an Account to see details.
VP/Other Executive
We had one initial training that was really short. That training didn't give us a lot of...
Login or Create an Account to see details.
Manager
Except for the people that have some technical difficulty with getting connected, patients are fine...
Login or Create an Account to see details.
Manager
Early on, we had a meeting with NextGen Healthcare, and we were able to do a test visit. But if we...
Login or Create an Account to see details.
Manager
The product is integrated with our EMR, and our providers definitely like that they can see what...
Login or Create an Account to see details.
Manager
NextGen Healthcare is really up front about what the system is going to cost. Everything comes down...
Login or Create an Account to see details.
Manager
NextGen Healthcare just upgrades the system and then tells us what they have done. The upgrades were...
Login or Create an Account to see details.
Manager
NextGen Healthcare has been really good about updating the system. They have made great strides this...
Login or Create an Account to see details.
Manager
The system is pretty easy to use unless there are connectivity issues. It would be nice if we had...
Login or Create an Account to see details.
Manager
The training for NextGen OTTO was super easy. It was easy to get everyone on board with the system....
Login or Create an Account to see details.
Manager
NextGen OTTO has increased accessibility to providers during a time when physical visits aren't an...
Login or Create an Account to see details.
Manager
At the beginning of the pandemic, there were patients who didn’t want to have a virtual visit....
Login or Create an Account to see details.
Manager
We have some patients who can only do visits online. They don’t have smartphones. So we plan to keep...
Login or Create an Account to see details.
Manager
I feel like the troubleshooting was good during the implementation but maybe could have been a bit...
Login or Create an Account to see details.
Manager
I don’t think NextGen OTTO has really supported us around data sharing. The system's ease of use...
Login or Create an Account to see details.
Manager
NextGen Healthcare provides a contact for us, but they are for all NextGen Healthcare issues, not...
Login or Create an Account to see details.
Manager
With NextGen OTTO, we pay per provider. We have another telehealth platform we also use that costs...
Login or Create an Account to see details.
Manager
If others asked me what we used for telehealth, I would just tell them that another vendor’s product...
Login or Create an Account to see details.
Analyst/Coordinator
NextGen OTTO is a new add-on product for NextGen Healthcare, and its usage went beyond what the...
Login or Create an Account to see details.
Analyst/Coordinator
We have had some issues that have caused NextGen OTTO’s functionality to not work. With...
Login or Create an Account to see details.
Director
We are just using NextGen OTTO as a virtual waiting room. We are looking forward to the vendor’s...
Login or Create an Account to see details.
Director
An improved integration with NextGen OTTO would be better. Every time a patient logs in, it takes...
Login or Create an Account to see details.
Director
From a patient standpoint, NextGen OTTO is clunky. We threw it out there in three days. We had to....
Login or Create an Account to see details.
CIO
I like NextGen OTTO. It is really nice and simple. I don't know how NextGen Healthcare does their...
Login or Create an Account to see details.
CIO
If we have an urgent support case, it will be addressed quickly. Sometimes when I send messages...
Login or Create an Account to see details.
Analyst/Coordinator
I like NextGen OTTO. The behavioral health department uses the system the most, and that makes...
Login or Create an Account to see details.
Analyst/Coordinator
NextGen Healthcare is really good at implementation support, scheduling everything, and getting...
Login or Create an Account to see details.
Director
NextGen Healthcare has been so good to work with. We were able to stand up telehealth very quickly,...
Login or Create an Account to see details.
Manager
Once patients are scheduled, everything runs through the NextGen OTTO workflow. Documents are...
Login or Create an Account to see details.
CIO
We had really good people from the vendor who helped us implement NextGen OTTO. During the COVID-19...
Login or Create an Account to see details.
CIO
We have received our money's worth for NextGen OTTO 100 times over. The solution is expensive, but...
Login or Create an Account to see details.
Manager
NextGen Healthcare kind of saved our bacon during the state lockdowns. Our in-clinic patient visits...
Login or Create an Account to see details.
CMIO
We had a lot of problems early on. As things have calmed down, we have optimized NextGen OTTO and...
Login or Create an Account to see details.
CMIO
There are still some people who don't want to come to the office. NextGen OTTO has been a godsend...
Login or Create an Account to see details.
CMIO
We looked at what was going to work on the ambulatory side, and we decided that using NextGen OTTO...
Login or Create an Account to see details.
CMIO
We can use NextGen OTTO on any device with a screen. Rather than giving our doctors dual monitors,...
Login or Create an Account to see details.
CMIO
The best thing about NextGen OTTO is that our telehealth visits are all on the same schedule as our...
Login or Create an Account to see details.
Director
During COVID-19, NextGen Healthcare was very quick to support customers by implementing telehealth....
Login or Create an Account to see details.
Director
We are rolling out the product. We are live in a couple of our facilities. Unfortunately, one of our...
Login or Create an Account to see details.
Director
We have been using the product for a few months, and our providers like it. We offer a combination...
Login or Create an Account to see details.
CEO/President
We have been happy with NextGen OTTO so far. The system is much more user friendly for our...
Login or Create an Account to see details.
CEO/President
NextGen Healthcare bought a good system that is integrated well. I would recommend that NextGen...
Login or Create an Account to see details.
Director
During the decision-making process, we pretty much went straight to NextGen OTTO just because it...
Login or Create an Account to see details.
Director
The vendor made me some promises, and their promises held up. For example, they promised integration...
Login or Create an Account to see details.
Director
The vendor avoids charging us for every little thing. I am charged a monthly fee per provider.
Login or Create an Account to see details.
Director
The vendor gave me tools to use to train my providers along with some cheat sheets for staff members...
Login or Create an Account to see details.
Director
I would give the vendor a very high rating for supporting our integration goals. The solution works...
Login or Create an Account to see details.
Director
I would give the system a high rating for ease of use, but some people aren't tech savvy. The vendor...
Login or Create an Account to see details.
Director
The only thing I don’t like about NextGen OTTO is if we move a patient's appointment, it is very...
Login or Create an Account to see details.
Director
The vendor hasn’t really done anything in regard to technology. They rolled the system out quickly,...
Login or Create an Account to see details.
Director
The vendor is more reactive than proactive because the solution doesn’t usually have issues, so we...
Login or Create an Account to see details.
Director
I would highly recommend the system for those who use NextGen Healthcare's platform. For people who...
Login or Create an Account to see details.
CEO/President
When patients are put into our schedule for telehealth visits, they will automatically be sent a...
Login or Create an Account to see details.
CEO/President
When patients are scheduled for telehealth visits, the system is good, but when we are doing a phone...
Login or Create an Account to see details.
CEO/President
Before COVID-19, we weren't doing any telehealth visits. We really entered the telehealth world and...
Login or Create an Account to see details.
Manager
Overall, NextGen OTTO is really good. When COVID-19 hit and suddenly the entire world was doing...
Login or Create an Account to see details.
Manager
The implementation team was outstanding. The people were awesome. We would turn around, and...
Login or Create an Account to see details.
Manager
The vendor didn't nickel-and-dime us for NextGen OTTO. But they did want to charge us NextGen...
Login or Create an Account to see details.
Manager
The vendor sends out emails telling us about new things, but we have to decide what we want to do...
Login or Create an Account to see details.
Manager
Some things still aren't fixed. The OTTO Health portion integrates with the NextGen Healthcare...
Login or Create an Account to see details.
Manager
Patients can check into their appointments 48 hours after the appointment, even though the provider...
Login or Create an Account to see details.
Manager
I have never used the vendor's phone or web support. I have always emailed my support person and...
Login or Create an Account to see details.
Manager
Providers have to do a certain amount of work to make sure the system is worth their while. If they...
Login or Create an Account to see details.
Manager
Our satisfaction will be the same in a year because NextGen Healthcare isn't going to fix the things...
Login or Create an Account to see details.
Manager
As long as everything is working well, the telehealth experience for the patient is smooth; it is a...
Login or Create an Account to see details.
COO
Before COVID-19, we had a different telehealth platform altogether, and we were a few months into...
Login or Create an Account to see details.
COO
During the implementation of NextGen OTTO, we had a difficult time on our end and even more so on...
Login or Create an Account to see details.
COO
We would like to be using NextGen OTTO for patient check-in, but it doesn't have a new-patient...
Login or Create an Account to see details.
COO
NextGen Healthcare initially didn't charge us for an administrator license, but now they are trying...
Login or Create an Account to see details.
Manager
NextGen Healthcare has been good to us. They deliver new technology every day to varying degrees of...
Login or Create an Account to see details.
Manager
As the database administrator and the person who probably knows the most about the software, it has...
Login or Create an Account to see details.
Manager
In terms of the value of the system, our doctors are probably 50/50 with their opinions. Some...
Login or Create an Account to see details.
Manager
The quality of support depends on the technician we get and whether the person is more experienced....
Login or Create an Account to see details.
Manager
I would appreciate more proactive efforts from NextGen Healthcare in some areas. I would like to see...
Login or Create an Account to see details.
Director
NextGen Healthcare's telehealth solution through NextGen OTTO is fantastic. It is integrated into...
Login or Create an Account to see details.
Director
NextGen OTTO doesn't integrate into discrete fields, but it would be amazing if the system did. It...
Login or Create an Account to see details.
Director
NextGen OTTO automatically checks in patients. Once the intake is completed, the system obtains the...
Login or Create an Account to see details.
Director
With NextGen OTTO, we are realizing the benefits that we are able to see because of the type of...
Login or Create an Account to see details.
Director
Telehealth is expensive. NextGen OTTO is a really good product, and I would definitely recommend it,...
Login or Create an Account to see details.
VP/Other Executive
I like NextGen OTTO, but if I could rewind, I might choose a virtual care platform that we have used...
Login or Create an Account to see details.
VP/Other Executive
When we did the NextGen OTTO training, we used the train-the-trainer method, and that seemed to work...
Login or Create an Account to see details.
VP/Other Executive
It would be nice to have more self-based online trainings for NextGen OTTO because while the vendor...
Login or Create an Account to see details.
VP/Other Executive
If I had issues with NextGen OTTO, I would probably have to pick up the phone and call NextGen...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Navigating the Telehealth Frontier