NextGen OTTO Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:09:42 PM and Model.EvProductId = 221926

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

We are rolling out the product. We are live in a couple of our facilities. Unfortunately, one of our...

Sep 2020
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Director

Functionality and Upgrades

We have been using the product for a few months, and our providers like it. We offer a combination...

Sep 2020
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CEO/President

Functionality and Upgrades

We have been happy with NextGen OTTO so far. The system is much more user friendly for our...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

NextGen Healthcare bought a good system that is integrated well. I would recommend that NextGen...

Sep 2020
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Director

Lessons Learned

During the decision-making process, we pretty much went straight to NextGen OTTO just because it...

Sep 2020
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Director

Relationship

The vendor made me some promises, and their promises held up. For example, they promised integration...

Sep 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. I am charged a monthly fee per provider.

Sep 2020
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Director

Implementation and Training

The vendor gave me tools to use to train my providers along with some cheat sheets for staff members...

Sep 2020
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Director

Interfacing and Integration

I would give the vendor a very high rating for supporting our integration goals. The solution works...

Sep 2020
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Director

Technology

I would give the system a high rating for ease of use, but some people aren't tech savvy. The vendor...

Sep 2020
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Director

Functionality and Upgrades

The only thing I don’t like about NextGen OTTO is if we move a patient's appointment, it is very...

Sep 2020
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Director

Other Observations & Comments

The vendor hasn’t really done anything in regard to technology. They rolled the system out quickly,...

Sep 2020
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Director

Service and Support

The vendor is more reactive than proactive because the solution doesn’t usually have issues, so we...

Sep 2020
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Director

Functionality and Upgrades

I would highly recommend the system for those who use NextGen Healthcare's platform. For people who...

Sep 2020
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CEO/President

Functionality and Upgrades

When patients are put into our schedule for telehealth visits, they will automatically be sent a...

Sep 2020
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CEO/President

Functionality and Upgrades

When patients are scheduled for telehealth visits, the system is good, but when we are doing a phone...

Sep 2020
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CEO/President

Future Outlook

Before COVID-19, we weren't doing any telehealth visits. We really entered the telehealth world and...

Sep 2020
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Manager

Technology

Overall, NextGen OTTO is really good. When COVID-19 hit and suddenly the entire world was doing...

Aug 2020
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Manager

Implementation and Training

The implementation team was outstanding. The people were awesome. We would turn around, and...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor didn't nickel-and-dime us for NextGen OTTO. But they did want to charge us NextGen...

Aug 2020
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Manager

Service and Support

The vendor sends out emails telling us about new things, but we have to decide what we want to do...

Aug 2020
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Manager

Functionality and Upgrades

Some things still aren't fixed. The OTTO Health portion integrates with the NextGen Healthcare...

Aug 2020
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Manager

Functionality and Upgrades

Patients can check into their appointments 48 hours after the appointment, even though the provider...

Aug 2020
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Manager

Service and Support

I have never used the vendor's phone or web support. I have always emailed my support person and...

Aug 2020
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Manager

Lessons Learned

Providers have to do a certain amount of work to make sure the system is worth their while. If they...

Aug 2020
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Manager

Technology

Our satisfaction will be the same in a year because NextGen Healthcare isn't going to fix the things...

Aug 2020
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Manager

Functionality and Upgrades

As long as everything is working well, the telehealth experience for the patient is smooth; it is a...

Aug 2020
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COO

Interfacing and Integration

Before COVID-19, we had a different telehealth platform altogether, and we were a few months into...

Aug 2020
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COO

Implementation and Training

During the implementation of NextGen OTTO, we had a difficult time on our end and even more so on...

Aug 2020
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COO

Technology

We would like to be using NextGen OTTO for patient check-in, but it doesn't have a new-patient...

Aug 2020
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COO

ROI / Cost (care and feeding)

NextGen Healthcare initially didn't charge us for an administrator license, but now they are trying...

Aug 2020
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Manager

Functionality and Upgrades

NextGen Healthcare has been good to us. They deliver new technology every day to varying degrees of...

Aug 2020
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Manager

Lessons Learned

As the database administrator and the person who probably knows the most about the software, it has...

Aug 2020
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Manager

ROI / Cost (care and feeding)

In terms of the value of the system, our doctors are probably 50/50 with their opinions. Some...

Aug 2020
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Manager

Lessons Learned

The quality of support depends on the technician we get and whether the person is more experienced....

Aug 2020
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Manager

Service and Support

I would appreciate more proactive efforts from NextGen Healthcare in some areas. I would like to see...

Aug 2020
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Director

Functionality and Upgrades

NextGen Healthcare's telehealth solution through NextGen OTTO is fantastic. It is integrated into...

Aug 2020
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Director

Interfacing and Integration

NextGen OTTO doesn't integrate into discrete fields, but it would be amazing if the system did. It...

Aug 2020
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Director

Functionality and Upgrades

NextGen OTTO automatically checks in patients. Once the intake is completed, the system obtains the...

Aug 2020
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Director

Functionality and Upgrades

With NextGen OTTO, we are realizing the benefits that we are able to see because of the type of...

Aug 2020
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Director

ROI / Cost (care and feeding)

Telehealth is expensive. NextGen OTTO is a really good product, and I would definitely recommend it,...

Aug 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I like NextGen OTTO, but if I could rewind, I might choose a virtual care platform that we have used...

Aug 2020
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VP/Other Executive

Implementation and Training

When we did the NextGen OTTO training, we used the train-the-trainer method, and that seemed to work...

Aug 2020
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VP/Other Executive

Implementation and Training

It would be nice to have more self-based online trainings for NextGen OTTO because while the vendor...

Aug 2020
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VP/Other Executive

Other Observations & Comments

If I had issues with NextGen OTTO, I would probably have to pick up the phone and call NextGen...

Aug 2020
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CIO

Interfacing and Integration

NextGen Healthcare helped us implement NextGen OTTO. The integration points make it very nice. We...

Jul 2020
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Director

Implementation and Training

People can learn to use NextGen OTTO through one screenshot. The vendor used a train-the-trainer...

Jul 2020
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Director

Service and Support

The vendor has been very vocal and deliberate about passing information to us. We feel pretty...

Jul 2020
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Director

Functionality and Upgrades

NextGen OTTO doesn't yet have a virtual version of an appointment waiting room. We do book all...

Jul 2020
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Director

Lessons Learned

If someone uses NextGen Healthcare already, I would recommend NextGen OTTO. The providers are able...

Jul 2020
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Director

Functionality and Upgrades

We would like to have the ability to capture images and send those to providers during the course of...

Jul 2020
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Director

Relationship

We talk with NextGen Healthcare all of the time. We hear from the executives, and they are very much...

Jul 2020
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Director

ROI / Cost (care and feeding)

NextGen OTTO is expensive, but the vendor didn't increase the price due to COVID-19. We investigated...

Jul 2020
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CIO

Other Observations & Comments

NextGen Healthcare got really big faster than they thought they would. So though they are doing a...

Jun 2020
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CIO

Service and Support

NextGen Healthcare can do better with their support.

Jun 2020
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CIO

Implementation and Training

I would like to see better web training, such as better webinars. I don’t want to have to travel to...

Jun 2020
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Manager

Functionality and Upgrades

During COVID-19, we had to implement the product for additional providers quickly. We have...

Jun 2020
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Manager

Functionality and Upgrades

When we first started, we didn't have any issues with the product. There are some technical problems...

Jun 2020
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Manager

Functionality and Upgrades

The implementation was very easy. The product was excellent when the user base was small, but then...

Jun 2020
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