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NextGen OTTO Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
NextGen Healthcare kind of saved our bacon during the state lockdowns. Our in-clinic patient visits...
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CMIO
Functionality and Upgrades
We had a lot of problems early on. As things have calmed down, we have optimized NextGen OTTO and...
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CMIO
Functionality and Upgrades
There are still some people who don't want to come to the office. NextGen OTTO has been a godsend...
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CMIO
Interfacing and Integration
We looked at what was going to work on the ambulatory side, and we decided that using NextGen OTTO...
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CMIO
Technology
We can use NextGen OTTO on any device with a screen. Rather than giving our doctors dual monitors,...
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CMIO
Interfacing and Integration
The best thing about NextGen OTTO is that our telehealth visits are all on the same schedule as our...
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Director
Interfacing and Integration
During COVID-19, NextGen Healthcare was very quick to support customers by implementing telehealth....
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Director
Functionality and Upgrades
We are rolling out the product. We are live in a couple of our facilities. Unfortunately, one of our...
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Director
Functionality and Upgrades
We have been using the product for a few months, and our providers like it. We offer a combination...
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CEO/President
Functionality and Upgrades
We have been happy with NextGen OTTO so far. The system is much more user friendly for our...
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CEO/President
ROI / Cost (care and feeding)
NextGen Healthcare bought a good system that is integrated well. I would recommend that NextGen...
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Director
Lessons Learned
During the decision-making process, we pretty much went straight to NextGen OTTO just because it...
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Director
Relationship
The vendor made me some promises, and their promises held up. For example, they promised integration...
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Director
ROI / Cost (care and feeding)
The vendor avoids charging us for every little thing. I am charged a monthly fee per provider.
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Director
Implementation and Training
The vendor gave me tools to use to train my providers along with some cheat sheets for staff members...
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Director
Interfacing and Integration
I would give the vendor a very high rating for supporting our integration goals. The solution works...
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Director
Technology
I would give the system a high rating for ease of use, but some people aren't tech savvy. The vendor...
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Director
Functionality and Upgrades
The only thing I don’t like about NextGen OTTO is if we move a patient's appointment, it is very...
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Director
Other Observations & Comments
The vendor hasn’t really done anything in regard to technology. They rolled the system out quickly,...
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Director
Service and Support
The vendor is more reactive than proactive because the solution doesn’t usually have issues, so we...
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Director
Functionality and Upgrades
I would highly recommend the system for those who use NextGen Healthcare's platform. For people who...
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CEO/President
Functionality and Upgrades
When patients are put into our schedule for telehealth visits, they will automatically be sent a...
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CEO/President
Functionality and Upgrades
When patients are scheduled for telehealth visits, the system is good, but when we are doing a phone...
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CEO/President
Future Outlook
Before COVID-19, we weren't doing any telehealth visits. We really entered the telehealth world and...
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Manager
Technology
Overall, NextGen OTTO is really good. When COVID-19 hit and suddenly the entire world was doing...
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Manager
Implementation and Training
The implementation team was outstanding. The people were awesome. We would turn around, and...
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Manager
ROI / Cost (care and feeding)
The vendor didn't nickel-and-dime us for NextGen OTTO. But they did want to charge us NextGen...
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Manager
Service and Support
The vendor sends out emails telling us about new things, but we have to decide what we want to do...
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Manager
Functionality and Upgrades
Some things still aren't fixed. The OTTO Health portion integrates with the NextGen Healthcare...
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Manager
Functionality and Upgrades
Patients can check into their appointments 48 hours after the appointment, even though the provider...
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Manager
Service and Support
I have never used the vendor's phone or web support. I have always emailed my support person and...
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Manager
Lessons Learned
Providers have to do a certain amount of work to make sure the system is worth their while. If they...
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Manager
Technology
Our satisfaction will be the same in a year because NextGen Healthcare isn't going to fix the things...
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Manager
Functionality and Upgrades
As long as everything is working well, the telehealth experience for the patient is smooth; it is a...
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COO
Interfacing and Integration
Before COVID-19, we had a different telehealth platform altogether, and we were a few months into...
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COO
Implementation and Training
During the implementation of NextGen OTTO, we had a difficult time on our end and even more so on...
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COO
Technology
We would like to be using NextGen OTTO for patient check-in, but it doesn't have a new-patient...
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COO
ROI / Cost (care and feeding)
NextGen Healthcare initially didn't charge us for an administrator license, but now they are trying...
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Manager
Functionality and Upgrades
NextGen Healthcare has been good to us. They deliver new technology every day to varying degrees of...
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Manager
Lessons Learned
As the database administrator and the person who probably knows the most about the software, it has...
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Manager
ROI / Cost (care and feeding)
In terms of the value of the system, our doctors are probably 50/50 with their opinions. Some...
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Manager
Lessons Learned
The quality of support depends on the technician we get and whether the person is more experienced....
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Manager
Service and Support
I would appreciate more proactive efforts from NextGen Healthcare in some areas. I would like to see...
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Director
Functionality and Upgrades
NextGen Healthcare's telehealth solution through NextGen OTTO is fantastic. It is integrated into...
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Director
Interfacing and Integration
NextGen OTTO doesn't integrate into discrete fields, but it would be amazing if the system did. It...
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Director
Functionality and Upgrades
NextGen OTTO automatically checks in patients. Once the intake is completed, the system obtains the...
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Director
Functionality and Upgrades
With NextGen OTTO, we are realizing the benefits that we are able to see because of the type of...
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Director
ROI / Cost (care and feeding)
Telehealth is expensive. NextGen OTTO is a really good product, and I would definitely recommend it,...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
I like NextGen OTTO, but if I could rewind, I might choose a virtual care platform that we have used...
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VP/Other Executive
Implementation and Training
When we did the NextGen OTTO training, we used the train-the-trainer method, and that seemed to work...
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VP/Other Executive
Implementation and Training
It would be nice to have more self-based online trainings for NextGen OTTO because while the vendor...
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VP/Other Executive
Other Observations & Comments
If I had issues with NextGen OTTO, I would probably have to pick up the phone and call NextGen...
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CIO
Interfacing and Integration
NextGen Healthcare helped us implement NextGen OTTO. The integration points make it very nice. We...
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Director
Implementation and Training
People can learn to use NextGen OTTO through one screenshot. The vendor used a train-the-trainer...
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Director
Service and Support
The vendor has been very vocal and deliberate about passing information to us. We feel pretty...
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Director
Functionality and Upgrades
NextGen OTTO doesn't yet have a virtual version of an appointment waiting room. We do book all...
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Director
Lessons Learned
If someone uses NextGen Healthcare already, I would recommend NextGen OTTO. The providers are able...
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Director
Functionality and Upgrades
We would like to have the ability to capture images and send those to providers during the course of...
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Director
Relationship
We talk with NextGen Healthcare all of the time. We hear from the executives, and they are very much...
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Director
ROI / Cost (care and feeding)
NextGen OTTO is expensive, but the vendor didn't increase the price due to COVID-19. We investigated...
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CIO
Other Observations & Comments
NextGen Healthcare got really big faster than they thought they would. So though they are doing a...
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CIO
Service and Support
NextGen Healthcare can do better with their support.
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CIO
Implementation and Training
I would like to see better web training, such as better webinars. I don’t want to have to travel to...
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Manager
Functionality and Upgrades
During COVID-19, we had to implement the product for additional providers quickly. We have...
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Manager
Functionality and Upgrades
When we first started, we didn't have any issues with the product. There are some technical problems...
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Manager
Functionality and Upgrades
The implementation was very easy. The product was excellent when the user base was small, but then...
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