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NextGen OTTO Comments
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KLAS Research & Sales Director - Schafer Jackson
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User Commentary

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VP/Other Executive

NextGen OTTO is better than NextGen Healthcare's EHR and PM systems. It is easier to use and is more...

Jul 2021
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VP/Other Executive

NextGen OTTO is not a terribly expensive tool, but the vendor does nickel-and-dime us.

Jul 2021
||
(0)
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VP/Other Executive

NextGen OTTO is a per-user solution, and that hurts us because of the way we are structured as an...

Jul 2021
||
(0)
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Analyst/Coordinator

NextGen OTTO does what it is supposed to do. The layouts of the provider's website and dashboard are...

Jul 2021
||
(0)
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Analyst/Coordinator

Our initial implementation was really good, but our awareness of upgrades hasn't been as good. It...

Jul 2021
||
(0)
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Manager

We have had a lot of struggles on the technological and patient sides. The hardest thing on the IT...

Jul 2021
||
(0)
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Manager

We like that the solution is integrated with NextGen Healthcare. Our patients can check themselves...

Jul 2021
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Manager

We were somewhat hard-pressed on time when we selected the solution, but we appreciated that it was...

Jul 2021
||
(0)
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Director

We are very satisfied with NextGen OTTO. I would definitely recommend it to a peer or friend. I...

Jul 2021
||
(0)
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Director

We won’t be changing from NextGen OTTO. I was sold on the system before it was owned by NextGen...

Jul 2021
||
(0)
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Director

NextGen Healthcare has absolutely kept their promises. Even when NextGen Healthcare procured the...

Jul 2021
||
(0)
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Director

We don’t use NextGen OTTO for scheduling, but we can schedule appointments on the fly if they are...

Jul 2021
||
(0)
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Director

We use our patient intake platform for the check-in process. After that, the system calls to NextGen...

Jul 2021
||
(0)
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Director

The training for NextGen OTTO was superb. I was trained, and then I trained my trainers, and we...

Jul 2021
||
(0)
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Director

NextGen OTTO does exactly what the vendor sold, and it has even gotten better since we implemented...

Jul 2021
||
(0)
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Director

The support changed significantly when NextGen OTTO was acquired by NextGen Healthcare. It was...

Jul 2021
||
(0)
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Director

The outcomes we get from NextGen OTTO are evident in all of our quality measures with remote patient...

Jul 2021
||
(0)
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Analyst/Coordinator

The people we work with resolve issues for us. We have regular meetings, and they can get things...

Jul 2021
||
(0)
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Analyst/Coordinator

NextGen OTTO is the same today as it was when we got it a year ago, so there is no new technology...

Jul 2021
||
(0)
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Analyst/Coordinator

We haven't had any major issues with the solution, so we would buy it again.

Jul 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare doesn't do any group sessions; they only do one patient and one provider. We need...

Jul 2021
||
(0)
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Analyst/Coordinator

According to NextGen OTTO, nurses have to be scheduled providers or billing personnel to have their...

Jul 2021
||
(0)
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Analyst/Coordinator

Sometimes it does feel like NextGen Healthcare nickel-and-dimes us since every little technical...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We have had major issues with upgrades. NextGen Healthcare's upgrades push the API to our systems,...

Jul 2021
||
(0)
 Thank you  Helpful

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CEO/President

NextGen OTTO's integration with our EHR is great. NextGen OTTO flows into the EHR very well. NextGen...

Jul 2021
||
(0)
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CEO/President

The delivery of NextGen OTTO was very good. The vendor was very timely and got us in line very...

Jul 2021
||
(0)
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CEO/President

For us, NextGen OTTO is not the silver bullet that it is for other health centers. That isn't the...

Jul 2021
||
(0)
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CEO/President

Our biggest challenge is going to be finding people who can use NextGen OTTO and targeting providers...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our folks embrace NextGen OTTO. They see it as a tool that they can use. If a solution is good, our...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

In our relationship, we are in a nickel-and-diming situation with NextGen Healthcare. Things should...

Jul 2021
||
(0)
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 or  to see details.

COO

NextGen Healthcare is working on a precheck feature that I love. I really want the ability to send a...

Jul 2021
||
(0)
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COO

We have excellent support for NextGen OTTO because we know exactly who to go to. When we open a...

Jul 2021
||
(0)
 Thank you  Helpful

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COO

NextGen Healthcare’s service is not proactive. It is reactive to us opening a ticket.

Jul 2021
||
(0)
 Thank you  Helpful

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Director

The pandemic was pretty much how we adopted the NextGen OTTO functionality. I would most definitely...

Jul 2021
||
(0)
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Director

We pretty much only have one major issue with NextGen OTTO. When a patient logs in or is...

Jul 2021
||
(0)
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 or  to see details.

COO

One of our providers uses the on-demand feature in NextGen OTTO. But we are moving them to the...

Jul 2021
||
(0)
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 or  to see details.

COO

We don’t like using a waiting room. Patients don’t like a waiting room in real life, so there is no...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

NextGen Healthcare does charge us for every little thing, although I have negotiated with them, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When we first started with NextGen OTTO, we had an implementation manager who was awesome. They...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

When there is something that we are having an issue with, NextGen Healthcare is pretty much on it....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare does not do an à la carte charge structure. They don’t penny-pinch. I have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

What I love about NextGen OTTO is it schedules visits just as normal visits are scheduled. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It is really important to us that the software we use is developed for taking patient payments. I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We want improvement in the on-demand visits in NextGen OTTO. If on-demand visits are scheduled in...

Jul 2021
||
(0)
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 or  to see details.

VP/Other Executive

For the most part, the solution does what it says that it is going to do. We expected a little more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen OTTO's platform looks really nice. It is simple and easy to use. We haven't had it crash or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish that the solution had more integration with our EHR side and could give patients a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have to pay for every provider license for NextGen OTTO. Some providers use the solution way more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we were to start over with a clean slate, I think that we would shop around before choosing this...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We schedule the majority of our time in our EHR. However, if something comes up and we need...

Jul 2021
||
(0)
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 or  to see details.

VP/Other Executive

There are certainly areas for improvement in the system. There are some patients who have older...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can’t say that NextGen Healthcare nickel-and-dimes us, but the pricing is outrageous when there...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven’t had any training on NextGen OTTO. To my knowledge, there isn’t much change going on. The...

Jul 2021
||
(0)
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 or  to see details.

Manager

I haven’t had a ticket for NextGen OTTO in forever, but the vendor has pretty good support.

Jul 2021
||
(0)
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Manager

The patients had an extremely hard time understanding the whole enrollment process in NextGen OTTO...

Jul 2021
||
(0)
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 or  to see details.

VP/Other Executive

There hasn't really been anything new added to the system in the last year, but that might have been...

Jul 2021
||
(0)
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VP/Other Executive

When we have used the vendor's support, we have sent an email to NextGen Healthcare or had a...

Jul 2021
||
(0)
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VP/Other Executive

I don't think that NextGen Healthcare is very proactive at all, but I am sure that they are just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen OTTO definitely helped us keep our heads above water during the pandemic and to keep our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been pretty happy with NextGen OTTO. We bought it online in the middle of the pandemic, so...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare was really great about getting us off the ground and going. They were a little...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had one initial training that was really short. That training didn't give us a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Except for the people that have some technical difficulty with getting connected, patients are fine...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Early on, we had a meeting with NextGen Healthcare, and we were able to do a test visit. But if we...

Jul 2021
||
(0)
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 or  to see details.

Manager

The product is integrated with our EMR, and our providers definitely like that they can see what...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare is really up front about what the system is going to cost. Everything comes down...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare just upgrades the system and then tells us what they have done. The upgrades were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has been really good about updating the system. They have made great strides this...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is pretty easy to use unless there are connectivity issues. It would be nice if we had...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training for NextGen OTTO was super easy. It was easy to get everyone on board with the system....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen OTTO has increased accessibility to providers during a time when physical visits aren't an...

Jul 2021
||
(0)
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 or  to see details.

Manager

At the beginning of the pandemic, there were patients who didn’t want to have a virtual visit....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some patients who can only do visits online. They don’t have smartphones. So we plan to keep...

Jul 2021
||
(0)
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 or  to see details.

Manager

I feel like the troubleshooting was good during the implementation but maybe could have been a bit...

Jul 2021
||
(0)
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 or  to see details.

Manager

I don’t think NextGen OTTO has really supported us around data sharing. The system's ease of use...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare provides a contact for us, but they are for all NextGen Healthcare issues, not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With NextGen OTTO, we pay per provider. We have another telehealth platform we also use that costs...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If others asked me what we used for telehealth, I would just tell them that another vendor’s product...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen OTTO is a new add-on product for NextGen Healthcare, and its usage went beyond what the...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We have had some issues that have caused NextGen OTTO’s functionality to not work. With...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are just using NextGen OTTO as a virtual waiting room. We are looking forward to the vendor’s...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

An improved integration with NextGen OTTO would be better. Every time a patient logs in, it takes...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a patient standpoint, NextGen OTTO is clunky. We threw it out there in three days. We had to....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I like NextGen OTTO. It is really nice and simple. I don't know how NextGen Healthcare does their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If we have an urgent support case, it will be addressed quickly. Sometimes when I send messages...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like NextGen OTTO. The behavioral health department uses the system the most, and that makes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

NextGen Healthcare is really good at implementation support, scheduling everything, and getting...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare has been so good to work with. We were able to stand up telehealth very quickly,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once patients are scheduled, everything runs through the NextGen OTTO workflow. Documents are...

Mar 2021
||
(0)
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 or  to see details.

CIO

We had really good people from the vendor who helped us implement NextGen OTTO. During the COVID-19...

Mar 2021
||
(0)
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 or  to see details.

CIO

We have received our money's worth for NextGen OTTO 100 times over. The solution is expensive, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare kind of saved our bacon during the state lockdowns. Our in-clinic patient visits...

Dec 2020
||
(0)
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 or  to see details.

CMIO

We had a lot of problems early on. As things have calmed down, we have optimized NextGen OTTO and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are still some people who don't want to come to the office. NextGen OTTO has been a godsend...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We looked at what was going to work on the ambulatory side, and we decided that using NextGen OTTO...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We can use NextGen OTTO on any device with a screen. Rather than giving our doctors dual monitors,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The best thing about NextGen OTTO is that our telehealth visits are all on the same schedule as our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During COVID-19, NextGen Healthcare was very quick to support customers by implementing telehealth....

Nov 2020
||
(0)
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 or  to see details.

Director

We are rolling out the product. We are live in a couple of our facilities. Unfortunately, one of our...

Sep 2020
||
(0)
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 or  to see details.

Director

We have been using the product for a few months, and our providers like it. We offer a combination...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have been happy with NextGen OTTO so far. The system is much more user friendly for our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

NextGen Healthcare bought a good system that is integrated well. I would recommend that NextGen...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the decision-making process, we pretty much went straight to NextGen OTTO just because it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor made me some promises, and their promises held up. For example, they promised integration...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor avoids charging us for every little thing. I am charged a monthly fee per provider.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor gave me tools to use to train my providers along with some cheat sheets for staff members...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a very high rating for supporting our integration goals. The solution works...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the system a high rating for ease of use, but some people aren't tech savvy. The vendor...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only thing I don’t like about NextGen OTTO is if we move a patient's appointment, it is very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor hasn’t really done anything in regard to technology. They rolled the system out quickly,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is more reactive than proactive because the solution doesn’t usually have issues, so we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would highly recommend the system for those who use NextGen Healthcare's platform. For people who...

Sep 2020
||
(0)
 Thank you  Helpful

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CEO/President

When patients are put into our schedule for telehealth visits, they will automatically be sent a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When patients are scheduled for telehealth visits, the system is good, but when we are doing a phone...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Before COVID-19, we weren't doing any telehealth visits. We really entered the telehealth world and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, NextGen OTTO is really good. When COVID-19 hit and suddenly the entire world was doing...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation team was outstanding. The people were awesome. We would turn around, and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor didn't nickel-and-dime us for NextGen OTTO. But they did want to charge us NextGen...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor sends out emails telling us about new things, but we have to decide what we want to do...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some things still aren't fixed. The OTTO Health portion integrates with the NextGen Healthcare...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Patients can check into their appointments 48 hours after the appointment, even though the provider...

Aug 2020
||
(0)
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 or  to see details.

Manager

I have never used the vendor's phone or web support. I have always emailed my support person and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Providers have to do a certain amount of work to make sure the system is worth their while. If they...

Aug 2020
||
(0)
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 or  to see details.

Manager

Our satisfaction will be the same in a year because NextGen Healthcare isn't going to fix the things...

Aug 2020
||
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Manager

As long as everything is working well, the telehealth experience for the patient is smooth; it is a...

Aug 2020
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COO

Before COVID-19, we had a different telehealth platform altogether, and we were a few months into...

Aug 2020
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COO

During the implementation of NextGen OTTO, we had a difficult time on our end and even more so on...

Aug 2020
||
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COO

We would like to be using NextGen OTTO for patient check-in, but it doesn't have a new-patient...

Aug 2020
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COO

NextGen Healthcare initially didn't charge us for an administrator license, but now they are trying...

Aug 2020
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Manager

NextGen Healthcare has been good to us. They deliver new technology every day to varying degrees of...

Aug 2020
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Manager

As the database administrator and the person who probably knows the most about the software, it has...

Aug 2020
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Manager

In terms of the value of the system, our doctors are probably 50/50 with their opinions. Some...

Aug 2020
||
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Manager

The quality of support depends on the technician we get and whether the person is more experienced....

Aug 2020
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Manager

I would appreciate more proactive efforts from NextGen Healthcare in some areas. I would like to see...

Aug 2020
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Director

NextGen Healthcare's telehealth solution through NextGen OTTO is fantastic. It is integrated into...

Aug 2020
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Director

NextGen OTTO doesn't integrate into discrete fields, but it would be amazing if the system did. It...

Aug 2020
||
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Director

NextGen OTTO automatically checks in patients. Once the intake is completed, the system obtains the...

Aug 2020
||
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Director

With NextGen OTTO, we are realizing the benefits that we are able to see because of the type of...

Aug 2020
||
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Director

Telehealth is expensive. NextGen OTTO is a really good product, and I would definitely recommend it,...

Aug 2020
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VP/Other Executive

I like NextGen OTTO, but if I could rewind, I might choose a virtual care platform that we have used...

Aug 2020
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VP/Other Executive

When we did the NextGen OTTO training, we used the train-the-trainer method, and that seemed to work...

Aug 2020
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VP/Other Executive

It would be nice to have more self-based online trainings for NextGen OTTO because while the vendor...

Aug 2020
||
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VP/Other Executive

If I had issues with NextGen OTTO, I would probably have to pick up the phone and call NextGen...

Aug 2020
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