NextGen OTTO
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
NextGen OTTO automates some of the processes for patient consent. I don't hear a lot of complaints...
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NextGen OTTO is lacking some functionality. If the system were meeting all our needs, we wouldn't...
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We document a lot in the EHR, and the EHR's integration with NextGen OTTO is good. Even though...
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I am generally very impressed with NextGen OTTO. We have very few issues with it. Our patients can...
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The only suggestion I have is for NextGen Healthcare to complete the brand integration with NextGen...
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The one feature I would like in NextGen OTTO is the ability to do group visits, and I think that...
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When we have issues, NextGen Healthcare’s support people are very helpful. I haven’t had any recent...
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NextGen OTTO is an excellent telehealth system for us. NextGen Healthcare recently acquired OTTO...
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I like the modern feel of NextGen OTTO. It functions like a high-quality web product and looks...
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When we encounter any issues with NextGen OTTO, the vendor jumps right on the issues. However, we do...
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The product has definitely improved our patient experience. The product has improved patient access...
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The product is certainly integrated with the EHR and scheduling in the PM system, and the products...
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We are very satisfied with the solution, and I don’t anticipate the product getting worse, so our...
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It is difficult to get an in-office blood pressure reading from a patient in telehealth. It is...
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There are some opportunities to improve the connectivity and stability of the product. There could...
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I don't have any problems with support, and we haven’t had any issues that have had to go all the...
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The benefit of the product is that it is an optional platform for seeing patients virtually. The...
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I don't recall any issues with the implementation. I know there is ongoing training, but we haven't...
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The main functionality gap in NextGen OTTO is the ability for the patient to invite people from the...
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The initial implementation of NextGen OTTO was awesome, and the product has allowed our patients to...
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In terms of licensing for our folks, there isn't really an ROI. The pricing model for NextGen OTTO...
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The implementation was easy. NextGen Healthcare's training seems pretty awesome. They do a lot of...
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I always question anything, but NextGen Healthcare has been very clear. We recently had an issue,...
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I have only had to ask for a report a couple of times, and that was hard to read. We would always...
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I think that I would purchase the product again. We try to stick with products that partner with...
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If I were to talk to someone who was looking at this product, I would tell them that its integration...
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We have had a lot of visits that we have tried to do in the system but that haven't ended up being...
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Anything that the vendor could do to make integrations with the system more seamless for providers...
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I am trying to be optimistic. The possibility is there for our score to improve. The product does...
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The product isn't quite as easy as the sales copy was. We may not have as much support as other...
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The office staff seems to have more problems with NextGen OTTO than clinicians do. The...
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We changed our intake process for the system based on some of the options that we added. Some of our...
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The support for NextGen OTTO is less than NextGen Healthcare's support in general. I found out about...
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The price of the product isn’t terrible, and I think it has even come down.
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There are periodic outages with the integration. The HR component will work, but it doesn’t sync. I...
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The product is almost perfect, but there are still some problems with it as far as ease of use goes....
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It is a lot easier to add someone into our other system. We have done some things to NextGen OTTO,...
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I am hopeful because NextGen Healthcare has built group functionality that we can use. The...
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The biggest barrier for NextGen OTTO is that we have to use a specific browser that is upgraded to a...
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NextGen OTTO is integrated into the NextGen Healthcare EMR. We purchased NextGen OTTO because of the...
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NextGen’s support has been pretty good. When I call, I always get support right away. The support is...
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New users looking at NextGen OTTO should think about their integration needs and then go through the...
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Our patients tell us that they are pretty satisfied with NextGen OTTO. We have had some connection...
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NextGen OTTO has a drawback for our clinical staff members. One of our providers has said that once...
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We have found NextGen OTTO to be easy to use for both our providers and our patients. When we put...
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We and our patients could not have survived without NextGen OTTO. It was a must.
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There seem to be some issues in NextGen OTTO when moving from check-in to the nursing screen and...
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NextGen OTTO is fully integrated into the ambulatory platform so that when we select a visit type,...
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There are two things that are important to know about NextGen Healthcare. One is customization, and...
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The old portal is bad. The new portal is hopefully a huge step forward, but I haven't seen it. The...
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Our experience with the product is positive. The implementation was really easy and straightforward....
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We have some frustration with cost. When we bought the product initially, we had a certain number of...
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The executives are always at all of NextGen Healthcare's big annual meetings, and they seem to be...
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We are unable to import billing claims from our payers into NextGen OTTO. I would like to be able to...
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Our patients are very happy with NextGen OTTO. We send them a link by email or text. The patient...
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Some of the pluses of NextGen OTTO are that it is very easy to use and requires very minimal tech...
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I noticed that things changed once NextGen Healthcare purchased NextGen OTTO. I used to not have to...
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One of the things my staff complains about is there are too many clicks and options to get to places...
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NextGen OTTO is better than NextGen Healthcare's EHR and PM systems. It is easier to use and is more...
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NextGen OTTO is not a terribly expensive tool, but the vendor does nickel-and-dime us.
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NextGen OTTO is a per-user solution, and that hurts us because of the way we are structured as an...
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NextGen OTTO does what it is supposed to do. The layouts of the provider's website and dashboard are...
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Our initial implementation was really good, but our awareness of upgrades hasn't been as good. It...
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We have had a lot of struggles on the technological and patient sides. The hardest thing on the IT...
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We like that the solution is integrated with NextGen Healthcare. Our patients can check themselves...
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We were somewhat hard-pressed on time when we selected the solution, but we appreciated that it was...
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We are very satisfied with NextGen OTTO. I would definitely recommend it to a peer or friend. I...
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We won’t be changing from NextGen OTTO. I was sold on the system before it was owned by NextGen...
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NextGen Healthcare has absolutely kept their promises. Even when NextGen Healthcare procured the...
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We don’t use NextGen OTTO for scheduling, but we can schedule appointments on the fly if they are...
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We use our patient intake platform for the check-in process. After that, the system calls to NextGen...
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The training for NextGen OTTO was superb. I was trained, and then I trained my trainers, and we...
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NextGen OTTO does exactly what the vendor sold, and it has even gotten better since we implemented...
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The support changed significantly when NextGen OTTO was acquired by NextGen Healthcare. It was...
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The outcomes we get from NextGen OTTO are evident in all of our quality measures with remote patient...
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The people we work with resolve issues for us. We have regular meetings, and they can get things...
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NextGen OTTO is the same today as it was when we got it a year ago, so there is no new technology...
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We haven't had any major issues with the solution, so we would buy it again.
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NextGen Healthcare doesn't do any group sessions; they only do one patient and one provider. We need...
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According to NextGen OTTO, nurses have to be scheduled providers or billing personnel to have their...
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Sometimes it does feel like NextGen Healthcare nickel-and-dimes us since every little technical...
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We have had major issues with upgrades. NextGen Healthcare's upgrades push the API to our systems,...
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NextGen OTTO's integration with our EHR is great. NextGen OTTO flows into the EHR very well. NextGen...
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The delivery of NextGen OTTO was very good. The vendor was very timely and got us in line very...
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For us, NextGen OTTO is not the silver bullet that it is for other health centers. That isn't the...
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Our biggest challenge is going to be finding people who can use NextGen OTTO and targeting providers...
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Our folks embrace NextGen OTTO. They see it as a tool that they can use. If a solution is good, our...
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In our relationship, we are in a nickel-and-diming situation with NextGen Healthcare. Things should...
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NextGen Healthcare is working on a precheck feature that I love. I really want the ability to send a...
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We have excellent support for NextGen OTTO because we know exactly who to go to. When we open a...
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NextGen Healthcare’s service is not proactive. It is reactive to us opening a ticket.
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The pandemic was pretty much how we adopted the NextGen OTTO functionality. I would most definitely...
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We pretty much only have one major issue with NextGen OTTO. When a patient logs in or is...
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One of our providers uses the on-demand feature in NextGen OTTO. But we are moving them to the...
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We don’t like using a waiting room. Patients don’t like a waiting room in real life, so there is no...
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NextGen Healthcare does charge us for every little thing, although I have negotiated with them, and...
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When we first started with NextGen OTTO, we had an implementation manager who was awesome. They...
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When there is something that we are having an issue with, NextGen Healthcare is pretty much on it....
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NextGen Healthcare does not do an à la carte charge structure. They don’t penny-pinch. I have...
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What I love about NextGen OTTO is it schedules visits just as normal visits are scheduled. The...
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It is really important to us that the software we use is developed for taking patient payments. I...
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We want improvement in the on-demand visits in NextGen OTTO. If on-demand visits are scheduled in...
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For the most part, the solution does what it says that it is going to do. We expected a little more...
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NextGen OTTO's platform looks really nice. It is simple and easy to use. We haven't had it crash or...
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I wish that the solution had more integration with our EHR side and could give patients a...
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We have to pay for every provider license for NextGen OTTO. Some providers use the solution way more...
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If we were to start over with a clean slate, I think that we would shop around before choosing this...
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We schedule the majority of our time in our EHR. However, if something comes up and we need...
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There are certainly areas for improvement in the system. There are some patients who have older...
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I can’t say that NextGen Healthcare nickel-and-dimes us, but the pricing is outrageous when there...
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I haven’t had any training on NextGen OTTO. To my knowledge, there isn’t much change going on. The...
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I haven’t had a ticket for NextGen OTTO in forever, but the vendor has pretty good support.
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The patients had an extremely hard time understanding the whole enrollment process in NextGen OTTO...
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There hasn't really been anything new added to the system in the last year, but that might have been...
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When we have used the vendor's support, we have sent an email to NextGen Healthcare or had a...
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I don't think that NextGen Healthcare is very proactive at all, but I am sure that they are just...
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NextGen OTTO definitely helped us keep our heads above water during the pandemic and to keep our...
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We have been pretty happy with NextGen OTTO. We bought it online in the middle of the pandemic, so...
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NextGen Healthcare was really great about getting us off the ground and going. They were a little...
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We had one initial training that was really short. That training didn't give us a lot of...
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Except for the people that have some technical difficulty with getting connected, patients are fine...
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Early on, we had a meeting with NextGen Healthcare, and we were able to do a test visit. But if we...
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The product is integrated with our EMR, and our providers definitely like that they can see what...
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NextGen Healthcare is really up front about what the system is going to cost. Everything comes down...
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NextGen Healthcare just upgrades the system and then tells us what they have done. The upgrades were...
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NextGen Healthcare has been really good about updating the system. They have made great strides this...
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The system is pretty easy to use unless there are connectivity issues. It would be nice if we had...
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The training for NextGen OTTO was super easy. It was easy to get everyone on board with the system....
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NextGen OTTO has increased accessibility to providers during a time when physical visits aren't an...
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At the beginning of the pandemic, there were patients who didn’t want to have a virtual visit....
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We have some patients who can only do visits online. They don’t have smartphones. So we plan to keep...
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I feel like the troubleshooting was good during the implementation but maybe could have been a bit...
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I don’t think NextGen OTTO has really supported us around data sharing. The system's ease of use...
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NextGen Healthcare provides a contact for us, but they are for all NextGen Healthcare issues, not...
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With NextGen OTTO, we pay per provider. We have another telehealth platform we also use that costs...
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If others asked me what we used for telehealth, I would just tell them that another vendor’s product...
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NextGen OTTO is a new add-on product for NextGen Healthcare, and its usage went beyond what the...
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We have had some issues that have caused NextGen OTTO’s functionality to not work. With...
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We are just using NextGen OTTO as a virtual waiting room. We are looking forward to the vendor’s...
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An improved integration with NextGen OTTO would be better. Every time a patient logs in, it takes...
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From a patient standpoint, NextGen OTTO is clunky. We threw it out there in three days. We had to....
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