NextGen Virtual Visits Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations, Product
NextGen Virtual Visits has been doing its job all these years, but it is not without problems. The...
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Value
We get our money’s worth with NextGen Virtual Visits, and it isn't outrageously expensive either.
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Relationship
NextGen Healthcare’s support for NextGen Virtual Visits has been pretty consistent overall, and...
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Operations, Product
In NextGen Virtual Visits, we only have issues with virtual sessions that fail. When that happens,...
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Relationship, Product
NextGen Healthcare maintains NextGen Virtual Visits, and they keep things pretty up-to-date. The...
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Relationship, Product
The way we do calls with multiple parties in NextGen Virtual Visits isn't ideal, so we use another...
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Product
I like how NextGen Virtual Visits integrates with our practice management system. Also, NextGen...
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Operations
There was not much that went into implementing NextGen Virtual Visits, so it was a little easier to...
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Product
What I would like to see improve with NextGen Virtual Visits would be the ease of fixing it when...
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Relationship
Overall, we generally have good responses from NextGen Healthcare's support people. We usually get...
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Product
The nice part about NextGen Virtual Visits is that it is pretty hands-off and easy to use. It sends...
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Product, Value
I would buy NextGen Virtual Visits again. It is a really good product. NextGen Healthcare has done a...
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Value
The cost per provider for NextGen Virtual Visits is more than I expected. When we need to add a new...
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Relationship
If there is a problem, NextGen Healthcare could work on solving it more directly instead of the...
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Loyalty
We are transitioning to another vendor who has everything on one platform. NextGen Virtual Visits...
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Product
The main reason I like NextGen Virtual Visits is that it is a really nice way to get adolescent...
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Product
We have logon issues with NextGen Virtual Visits, and they are not infrequent. There is sometimes a...
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Product
NextGen Virtual Visits seems like it is easy, but sometimes people get confused. Also, a big pet...
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Relationship
If there is an issue with NextGen Virtual Visits, we don’t really hear about it from NextGen...
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Product
The core of the NextGen Virtual Visits technology is solid and has been since NextGen Healthcare...
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Loyalty
It is super hard to migrate away from an enterprise vendor, but when we think about whether we would...
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Product
There are some latency and connectivity issues within NextGen Virtual Visits. There is probably an...
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Product
I would like more flexibility in NextGen Virtual Visits for the client to be able to modify some of...
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Operations
NextGen Healthcare was very good with the onboarding process and training that we needed. Also, they...
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Product
We can’t use a button to go directly into NextGen Virtual Visits because of the way the vendor hosts...
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Value
NextGen Virtual Visits is one of the more reasonably priced solutions, and we can make up the cost...
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Relationship, Product
NextGen Healthcare doesn't tell us what is coming down the pike anymore. They just release...
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Product
I am very satisfied with the base content and ability to customize NextGen Virtual Visits. It works...
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Operations
We were able to set up the implementation of NextGen Virtual Visits very quickly. It was a short...
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Loyalty, Product
NextGen Virtual Visits does not integrate into the EHR yet. Being able to go directly into the visit...
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Culture, Value
NextGen Healthcare has in some way avoided charging us for every little thing, but in other ways,...
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Operations
The vendor's training could be a little better. We ask for training often, and we have received some...
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Product
We need scheduling integration with calendaring products. Better integration options would be great....
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Product
When NextGen Virtual Visits first started out with multiparty scenarios, it was hit or miss, but now...
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Product
NextGen Virtual Visits doesn't integrate with our present EHR, and that is the only thing that could...
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Product
NextGen Virtual Visits works well for us and our patients. Our user population is mostly elderly, so...
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Product
Our older patient population generally doesn't understand the technology of receiving a link for...
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Product
Getting everybody established in NextGen Virtual Visits is probably not as seamless as a Google...
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