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NextGen OTTO
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Schafer Jackson
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KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

Our experience with the product is positive. The implementation was really easy and straightforward....

Sep 2021
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Director

We have some frustration with cost. When we bought the product initially, we had a certain number of...

Sep 2021
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Director

The executives are always at all of NextGen Healthcare's big annual meetings, and they seem to be...

Sep 2021
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(0)
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CIO

We are unable to import billing claims from our payers into NextGen OTTO. I would like to be able to...

Aug 2021
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(0)
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CIO

Our patients are very happy with NextGen OTTO. We send them a link by email or text. The patient...

Aug 2021
||
(0)
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CIO

Some of the pluses of NextGen OTTO are that it is very easy to use and requires very minimal tech...

Aug 2021
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(0)
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CIO

I noticed that things changed once NextGen Healthcare purchased NextGen OTTO. I used to not have to...

Aug 2021
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CIO

One of the things my staff complains about is there are too many clicks and options to get to places...

Aug 2021
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(0)
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VP/Other Executive

NextGen OTTO is better than NextGen Healthcare's EHR and PM systems. It is easier to use and is more...

Jul 2021
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VP/Other Executive

NextGen OTTO is not a terribly expensive tool, but the vendor does nickel-and-dime us.

Jul 2021
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(0)
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VP/Other Executive

NextGen OTTO is a per-user solution, and that hurts us because of the way we are structured as an...

Jul 2021
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(0)
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Analyst/Coordinator

NextGen OTTO does what it is supposed to do. The layouts of the provider's website and dashboard are...

Jul 2021
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(0)
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Analyst/Coordinator

Our initial implementation was really good, but our awareness of upgrades hasn't been as good. It...

Jul 2021
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(0)
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Manager

We have had a lot of struggles on the technological and patient sides. The hardest thing on the IT...

Jul 2021
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(0)
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Manager

We like that the solution is integrated with NextGen Healthcare. Our patients can check themselves...

Jul 2021
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(0)
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Manager

We were somewhat hard-pressed on time when we selected the solution, but we appreciated that it was...

Jul 2021
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(0)
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Director

We are very satisfied with NextGen OTTO. I would definitely recommend it to a peer or friend. I...

Jul 2021
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(0)
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Director

We won’t be changing from NextGen OTTO. I was sold on the system before it was owned by NextGen...

Jul 2021
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(0)
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Director

NextGen Healthcare has absolutely kept their promises. Even when NextGen Healthcare procured the...

Jul 2021
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(0)
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Director

We don’t use NextGen OTTO for scheduling, but we can schedule appointments on the fly if they are...

Jul 2021
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(0)
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Director

We use our patient intake platform for the check-in process. After that, the system calls to NextGen...

Jul 2021
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(0)
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Director

The training for NextGen OTTO was superb. I was trained, and then I trained my trainers, and we...

Jul 2021
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(0)
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Director

NextGen OTTO does exactly what the vendor sold, and it has even gotten better since we implemented...

Jul 2021
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(0)
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Director

The support changed significantly when NextGen OTTO was acquired by NextGen Healthcare. It was...

Jul 2021
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(0)
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Director

The outcomes we get from NextGen OTTO are evident in all of our quality measures with remote patient...

Jul 2021
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(0)
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Analyst/Coordinator

The people we work with resolve issues for us. We have regular meetings, and they can get things...

Jul 2021
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(0)
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Analyst/Coordinator

NextGen OTTO is the same today as it was when we got it a year ago, so there is no new technology...

Jul 2021
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(0)
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Analyst/Coordinator

We haven't had any major issues with the solution, so we would buy it again.

Jul 2021
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(0)
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Analyst/Coordinator

NextGen Healthcare doesn't do any group sessions; they only do one patient and one provider. We need...

Jul 2021
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(0)
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Analyst/Coordinator

According to NextGen OTTO, nurses have to be scheduled providers or billing personnel to have their...

Jul 2021
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(0)
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Analyst/Coordinator

Sometimes it does feel like NextGen Healthcare nickel-and-dimes us since every little technical...

Jul 2021
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(0)
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Analyst/Coordinator

We have had major issues with upgrades. NextGen Healthcare's upgrades push the API to our systems,...

Jul 2021
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(0)
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CEO/President

NextGen OTTO's integration with our EHR is great. NextGen OTTO flows into the EHR very well. NextGen...

Jul 2021
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(0)
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CEO/President

The delivery of NextGen OTTO was very good. The vendor was very timely and got us in line very...

Jul 2021
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(0)
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CEO/President

For us, NextGen OTTO is not the silver bullet that it is for other health centers. That isn't the...

Jul 2021
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(0)
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CEO/President

Our biggest challenge is going to be finding people who can use NextGen OTTO and targeting providers...

Jul 2021
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(0)
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CEO/President

Our folks embrace NextGen OTTO. They see it as a tool that they can use. If a solution is good, our...

Jul 2021
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CEO/President

In our relationship, we are in a nickel-and-diming situation with NextGen Healthcare. Things should...

Jul 2021
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(0)
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COO

NextGen Healthcare is working on a precheck feature that I love. I really want the ability to send a...

Jul 2021
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(0)
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COO

We have excellent support for NextGen OTTO because we know exactly who to go to. When we open a...

Jul 2021
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(0)
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COO

NextGen Healthcare’s service is not proactive. It is reactive to us opening a ticket.

Jul 2021
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(0)
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Director

The pandemic was pretty much how we adopted the NextGen OTTO functionality. I would most definitely...

Jul 2021
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(0)
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Director

We pretty much only have one major issue with NextGen OTTO. When a patient logs in or is...

Jul 2021
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(0)
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COO

One of our providers uses the on-demand feature in NextGen OTTO. But we are moving them to the...

Jul 2021
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(0)
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COO

We don’t like using a waiting room. Patients don’t like a waiting room in real life, so there is no...

Jul 2021
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(0)
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COO

NextGen Healthcare does charge us for every little thing, although I have negotiated with them, and...

Jul 2021
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(0)
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COO

When we first started with NextGen OTTO, we had an implementation manager who was awesome. They...

Jul 2021
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(0)
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Director

When there is something that we are having an issue with, NextGen Healthcare is pretty much on it....

Jul 2021
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(0)
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Director

NextGen Healthcare does not do an à la carte charge structure. They don’t penny-pinch. I have...

Jul 2021
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(0)
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COO

What I love about NextGen OTTO is it schedules visits just as normal visits are scheduled. The...

Jul 2021
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(0)
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COO

It is really important to us that the software we use is developed for taking patient payments. I...

Jul 2021
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(0)
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COO

We want improvement in the on-demand visits in NextGen OTTO. If on-demand visits are scheduled in...

Jul 2021
||
(0)
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VP/Other Executive

For the most part, the solution does what it says that it is going to do. We expected a little more...

Jul 2021
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(0)
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VP/Other Executive

NextGen OTTO's platform looks really nice. It is simple and easy to use. We haven't had it crash or...

Jul 2021
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(0)
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VP/Other Executive

I wish that the solution had more integration with our EHR side and could give patients a...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We have to pay for every provider license for NextGen OTTO. Some providers use the solution way more...

Jul 2021
||
(0)
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VP/Other Executive

If we were to start over with a clean slate, I think that we would shop around before choosing this...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We schedule the majority of our time in our EHR. However, if something comes up and we need...

Jul 2021
||
(0)
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VP/Other Executive

There are certainly areas for improvement in the system. There are some patients who have older...

Jul 2021
||
(0)
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Manager

I can’t say that NextGen Healthcare nickel-and-dimes us, but the pricing is outrageous when there...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

I haven’t had any training on NextGen OTTO. To my knowledge, there isn’t much change going on. The...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

I haven’t had a ticket for NextGen OTTO in forever, but the vendor has pretty good support.

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

The patients had an extremely hard time understanding the whole enrollment process in NextGen OTTO...

Jul 2021
||
(0)
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VP/Other Executive

There hasn't really been anything new added to the system in the last year, but that might have been...

Jul 2021
||
(0)
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VP/Other Executive

When we have used the vendor's support, we have sent an email to NextGen Healthcare or had a...

Jul 2021
||
(0)
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VP/Other Executive

I don't think that NextGen Healthcare is very proactive at all, but I am sure that they are just...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

NextGen OTTO definitely helped us keep our heads above water during the pandemic and to keep our...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We have been pretty happy with NextGen OTTO. We bought it online in the middle of the pandemic, so...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

NextGen Healthcare was really great about getting us off the ground and going. They were a little...

Jul 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We had one initial training that was really short. That training didn't give us a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

Except for the people that have some technical difficulty with getting connected, patients are fine...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

Early on, we had a meeting with NextGen Healthcare, and we were able to do a test visit. But if we...

Jul 2021
||
(0)
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Manager

The product is integrated with our EMR, and our providers definitely like that they can see what...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare is really up front about what the system is going to cost. Everything comes down...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare just upgrades the system and then tells us what they have done. The upgrades were...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare has been really good about updating the system. They have made great strides this...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

The system is pretty easy to use unless there are connectivity issues. It would be nice if we had...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

The training for NextGen OTTO was super easy. It was easy to get everyone on board with the system....

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen OTTO has increased accessibility to providers during a time when physical visits aren't an...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

At the beginning of the pandemic, there were patients who didn’t want to have a virtual visit....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some patients who can only do visits online. They don’t have smartphones. So we plan to keep...

Jul 2021
||
(0)
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Manager

I feel like the troubleshooting was good during the implementation but maybe could have been a bit...

Jul 2021
||
(0)
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Manager

I don’t think NextGen OTTO has really supported us around data sharing. The system's ease of use...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare provides a contact for us, but they are for all NextGen Healthcare issues, not...

Jul 2021
||
(0)
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Manager

With NextGen OTTO, we pay per provider. We have another telehealth platform we also use that costs...

Jul 2021
||
(0)
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Manager

If others asked me what we used for telehealth, I would just tell them that another vendor’s product...

Jul 2021
||
(0)
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Analyst/Coordinator

NextGen OTTO is a new add-on product for NextGen Healthcare, and its usage went beyond what the...

Jun 2021
||
(0)
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Analyst/Coordinator

We have had some issues that have caused NextGen OTTO’s functionality to not work. With...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

We are just using NextGen OTTO as a virtual waiting room. We are looking forward to the vendor’s...

May 2021
||
(0)
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Director

An improved integration with NextGen OTTO would be better. Every time a patient logs in, it takes...

May 2021
||
(0)
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Director

From a patient standpoint, NextGen OTTO is clunky. We threw it out there in three days. We had to....

May 2021
||
(0)
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CIO

I like NextGen OTTO. It is really nice and simple. I don't know how NextGen Healthcare does their...

Apr 2021
||
(0)
 Thank you  Helpful

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CIO

If we have an urgent support case, it will be addressed quickly. Sometimes when I send messages...

Apr 2021
||
(0)
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Analyst/Coordinator

I like NextGen OTTO. The behavioral health department uses the system the most, and that makes...

Apr 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

NextGen Healthcare is really good at implementation support, scheduling everything, and getting...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

NextGen Healthcare has been so good to work with. We were able to stand up telehealth very quickly,...

Apr 2021
||
(0)
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Manager

Once patients are scheduled, everything runs through the NextGen OTTO workflow. Documents are...

Mar 2021
||
(0)
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CIO

We had really good people from the vendor who helped us implement NextGen OTTO. During the COVID-19...

Mar 2021
||
(0)
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CIO

We have received our money's worth for NextGen OTTO 100 times over. The solution is expensive, but...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare kind of saved our bacon during the state lockdowns. Our in-clinic patient visits...

Dec 2020
||
(0)
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CMIO

We had a lot of problems early on. As things have calmed down, we have optimized NextGen OTTO and...

Dec 2020
||
(0)
 Thank you  Helpful

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CMIO

There are still some people who don't want to come to the office. NextGen OTTO has been a godsend...

Dec 2020
||
(0)
 Thank you  Helpful

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CMIO

We looked at what was going to work on the ambulatory side, and we decided that using NextGen OTTO...

Dec 2020
||
(0)
 Thank you  Helpful

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CMIO

We can use NextGen OTTO on any device with a screen. Rather than giving our doctors dual monitors,...

Dec 2020
||
(0)
 Thank you  Helpful

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CMIO

The best thing about NextGen OTTO is that our telehealth visits are all on the same schedule as our...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

During COVID-19, NextGen Healthcare was very quick to support customers by implementing telehealth....

Nov 2020
||
(0)
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