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NextGen OTTO Comments
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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

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User Commentary

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Manager

Relationship

NextGen Healthcare kind of saved our bacon during the state lockdowns. Our in-clinic patient visits...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

We had a lot of problems early on. As things have calmed down, we have optimized NextGen OTTO and...

Dec 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

There are still some people who don't want to come to the office. NextGen OTTO has been a godsend...

Dec 2020
(0)
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 or  to see details.

CMIO

Interfacing and Integration

We looked at what was going to work on the ambulatory side, and we decided that using NextGen OTTO...

Dec 2020
(0)
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CMIO

Technology

We can use NextGen OTTO on any device with a screen. Rather than giving our doctors dual monitors,...

Dec 2020
(0)
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CMIO

Interfacing and Integration

The best thing about NextGen OTTO is that our telehealth visits are all on the same schedule as our...

Dec 2020
(0)
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Director

Interfacing and Integration

During COVID-19, NextGen Healthcare was very quick to support customers by implementing telehealth....

Nov 2020
(0)
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Director

Functionality and Upgrades

We are rolling out the product. We are live in a couple of our facilities. Unfortunately, one of our...

Sep 2020
(0)
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Director

Functionality and Upgrades

We have been using the product for a few months, and our providers like it. We offer a combination...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

We have been happy with NextGen OTTO so far. The system is much more user friendly for our...

Sep 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

NextGen Healthcare bought a good system that is integrated well. I would recommend that NextGen...

Sep 2020
(0)
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Director

Lessons Learned

During the decision-making process, we pretty much went straight to NextGen OTTO just because it...

Sep 2020
(0)
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Director

Relationship

The vendor made me some promises, and their promises held up. For example, they promised integration...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. I am charged a monthly fee per provider.

Sep 2020
(0)
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Director

Implementation and Training

The vendor gave me tools to use to train my providers along with some cheat sheets for staff members...

Sep 2020
(0)
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Director

Interfacing and Integration

I would give the vendor a very high rating for supporting our integration goals. The solution works...

Sep 2020
(0)
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Director

Technology

I would give the system a high rating for ease of use, but some people aren't tech savvy. The vendor...

Sep 2020
(0)
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Director

Functionality and Upgrades

The only thing I don’t like about NextGen OTTO is if we move a patient's appointment, it is very...

Sep 2020
(0)
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Director

Other Observations & Comments

The vendor hasn’t really done anything in regard to technology. They rolled the system out quickly,...

Sep 2020
(0)
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Director

Service and Support

The vendor is more reactive than proactive because the solution doesn’t usually have issues, so we...

Sep 2020
(0)
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Director

Functionality and Upgrades

I would highly recommend the system for those who use NextGen Healthcare's platform. For people who...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

When patients are put into our schedule for telehealth visits, they will automatically be sent a...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

When patients are scheduled for telehealth visits, the system is good, but when we are doing a phone...

Sep 2020
(0)
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 or  to see details.

CEO/President

Future Outlook

Before COVID-19, we weren't doing any telehealth visits. We really entered the telehealth world and...

Sep 2020
(0)
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Manager

Technology

Overall, NextGen OTTO is really good. When COVID-19 hit and suddenly the entire world was doing...

Aug 2020
(0)
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Manager

Implementation and Training

The implementation team was outstanding. The people were awesome. We would turn around, and...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor didn't nickel-and-dime us for NextGen OTTO. But they did want to charge us NextGen...

Aug 2020
(0)
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Manager

Service and Support

The vendor sends out emails telling us about new things, but we have to decide what we want to do...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Some things still aren't fixed. The OTTO Health portion integrates with the NextGen Healthcare...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Patients can check into their appointments 48 hours after the appointment, even though the provider...

Aug 2020
(0)
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Manager

Service and Support

I have never used the vendor's phone or web support. I have always emailed my support person and...

Aug 2020
(0)
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Manager

Lessons Learned

Providers have to do a certain amount of work to make sure the system is worth their while. If they...

Aug 2020
(0)
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Manager

Technology

Our satisfaction will be the same in a year because NextGen Healthcare isn't going to fix the things...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

As long as everything is working well, the telehealth experience for the patient is smooth; it is a...

Aug 2020
(0)
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COO

Interfacing and Integration

Before COVID-19, we had a different telehealth platform altogether, and we were a few months into...

Aug 2020
(0)
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 or  to see details.

COO

Implementation and Training

During the implementation of NextGen OTTO, we had a difficult time on our end and even more so on...

Aug 2020
(0)
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COO

Technology

We would like to be using NextGen OTTO for patient check-in, but it doesn't have a new-patient...

Aug 2020
(0)
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 or  to see details.

COO

ROI / Cost (care and feeding)

NextGen Healthcare initially didn't charge us for an administrator license, but now they are trying...

Aug 2020
(0)
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Manager

Functionality and Upgrades

NextGen Healthcare has been good to us. They deliver new technology every day to varying degrees of...

Aug 2020
(0)
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Manager

Lessons Learned

As the database administrator and the person who probably knows the most about the software, it has...

Aug 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

In terms of the value of the system, our doctors are probably 50/50 with their opinions. Some...

Aug 2020
(0)
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Manager

Lessons Learned

The quality of support depends on the technician we get and whether the person is more experienced....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I would appreciate more proactive efforts from NextGen Healthcare in some areas. I would like to see...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

NextGen Healthcare's telehealth solution through NextGen OTTO is fantastic. It is integrated into...

Aug 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

NextGen OTTO doesn't integrate into discrete fields, but it would be amazing if the system did. It...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

NextGen OTTO automatically checks in patients. Once the intake is completed, the system obtains the...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

With NextGen OTTO, we are realizing the benefits that we are able to see because of the type of...

Aug 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Telehealth is expensive. NextGen OTTO is a really good product, and I would definitely recommend it,...

Aug 2020
(0)
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 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I like NextGen OTTO, but if I could rewind, I might choose a virtual care platform that we have used...

Aug 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

When we did the NextGen OTTO training, we used the train-the-trainer method, and that seemed to work...

Aug 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

It would be nice to have more self-based online trainings for NextGen OTTO because while the vendor...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

If I had issues with NextGen OTTO, I would probably have to pick up the phone and call NextGen...

Aug 2020
(0)
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 or  to see details.

CIO

Interfacing and Integration

NextGen Healthcare helped us implement NextGen OTTO. The integration points make it very nice. We...

Jul 2020
(0)
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 or  to see details.

Director

Implementation and Training

People can learn to use NextGen OTTO through one screenshot. The vendor used a train-the-trainer...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor has been very vocal and deliberate about passing information to us. We feel pretty...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

NextGen OTTO doesn't yet have a virtual version of an appointment waiting room. We do book all...

Jul 2020
(0)
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 or  to see details.

Director

Lessons Learned

If someone uses NextGen Healthcare already, I would recommend NextGen OTTO. The providers are able...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like to have the ability to capture images and send those to providers during the course of...

Jul 2020
(0)
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 or  to see details.

Director

Relationship

We talk with NextGen Healthcare all of the time. We hear from the executives, and they are very much...

Jul 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

NextGen OTTO is expensive, but the vendor didn't increase the price due to COVID-19. We investigated...

Jul 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

NextGen Healthcare got really big faster than they thought they would. So though they are doing a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

NextGen Healthcare can do better with their support.

Jun 2020
(0)
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 or  to see details.

CIO

Implementation and Training

I would like to see better web training, such as better webinars. I don’t want to have to travel to...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

During COVID-19, we had to implement the product for additional providers quickly. We have...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we first started, we didn't have any issues with the product. There are some technical problems...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The implementation was very easy. The product was excellent when the user base was small, but then...

Jun 2020
(0)
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