NextGen Healthcare Population Health Analytics Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:25:52 AM and Model.EvProductId = 186098

Commentary Summary

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User Commentary

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Manager

Service and Support

The product is absolutely meeting our needs. I would highly recommend it. There is community support...

Jul 2020
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Manager

Service and Support

We have worked with the vendor for a few years, and we are extremely impressed with the product and,...

Jul 2020
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Manager

Service and Support

A lot of my requests are for something extra that is not already available. I usually find out that...

Jul 2020
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Manager

Future Outlook

There is one thing that the vendor has available that I am not yet using. That is the ability to go...

Jul 2020
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CEO/President

Relationship

An executive of NextGen Healthcare routinely responds to my phone calls and emails personally. I...

Jun 2020
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CEO/President

Functionality and Upgrades

I would recommend the product to a peer or friend. The product was easy to onboard, and the...

Jun 2020
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CEO/President

Interfacing and Integration

Overall, the integration is solid but isn't perfect. There has been a long delay in getting claims...

Jun 2020
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Director

Relationship

When we first had to do our quality reporting, it seemed to be a new experience for EagleDream...

Jun 2020
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Director

Service and Support

NextGen Healthcare is absolutely part of our long-term plans, and we would buy from them again...

Jun 2020
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Director

Service and Support

When we wanted to get data interfaced into the system, the vendor worked to help us bring in that...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We pay a lot of money for the system. We demand a lot, and we expect a lot. The vendor delivers a...

Jun 2020
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Director

Implementation and Training

The initial training involved some videos in a learning management system. They were okay, but they...

Jun 2020
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Director

Service and Support

An area that could be improved is NextGen Healthcare’s communication of enhancements. The vendor has...

Jun 2020
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Director

Functionality and Upgrades

The functionality of the system is very good. One of the subtle things that makes the system good...

Jun 2020
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Director

Service and Support

NextGen Healthcare is still improving some of their internal processes for their production support...

Jun 2020
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Director

Relationship

The head of EagleDream Health has been very hands on and has come on-site. The vendor’s executives...

Jun 2020
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Director

Functionality and Upgrades

I would probably not buy the product again. We have had some challenges with the product since the...

Jun 2020
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Director

ROI / Cost (care and feeding)

We pay a monthly service fee for the product, but we don’t feel nickel-and-dimed.

Jun 2020
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Director

Implementation and Training

The initial training we received from the vendor was good, but the ongoing training was lacking.

Jun 2020
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Director

Functionality and Upgrades

I wouldn’t recommend the product to others. We have had years of constant issues with it. I would...

Jun 2020
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Director

Functionality and Upgrades

I have never had a problem with the software. The implementations have always gone smoothly for us....

Jun 2020
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Director

Service and Support

The vendor does very well in delivering new technology. A couple of years ago, I probably would have...

Jun 2020
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Director

Relationship

The individual who was with us when we began the implementation has continued to stay in touch with...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I would tell people that the product is a very powerful analytics tool. I admit that we are nowhere...

Jun 2020
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Director

Other Observations & Comments

I am not sure where NextGen Healthcare's solution is going to end up. There are some state-level...

Jun 2020
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Director

Technology

One of the nicest things to me is that NextGen Healthcare’s system is API based, so I have a...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Something that could make NextGen Healthcare's system easier to use is better clarity in the documentation....

Jun 2020
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Director

Interfacing and Integration

The product is not meeting all of our needs because we haven’t upgraded. Things would be better if...

Jun 2020
 Helpful

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Director

Other Observations & Comments

If NextGen Healthcare is getting into analytics tools that have broader applications and that don’t...

Jun 2020
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Director

Service and Support

I don’t think the population health product is helpful. We get certain support for tool development,...

Jun 2020
 Helpful

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Director

Implementation and Training

The implementation was really slow early on. It took way too long for us to get up and running. Some...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system is intuitive. I click on things that I want to look at and drill down into. The product...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We haven’t been charged for anything past our original agreement with NextGen Healthcare. I...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

NextGen Healthcare is actually doing really well in terms of helping us achieve our integration...

Jun 2020
 Helpful

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Manager

Future Outlook

If NextGen Healthcare completes what they are working on, my satisfaction will be high because the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Our implementations and upgrades are very easy. We have a team of analysts that help with mapping....

Jun 2020
 Helpful

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Manager

Interfacing and Integration

The system’s ease of use is suffering right now because the system isn’t integrated. The use of the...

Jun 2020
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Manager

Functionality and Upgrades

One of our issues is that the reports don’t meet our unique needs. The reports are great in terms of...

Jun 2020
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Manager

Functionality and Upgrades

Generally, we wanted to use the product for presentations for our board, and we have done that based...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The product has more than paid for itself already. The product allows us to build panels pretty...

Apr 2020
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CIO

Service and Support

We have been happy with the product, and we feel that we made the right choice. We looked at a lot...

Apr 2020
 Helpful

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CIO

Sales and Contracting

The vendor tries to avoid nickel-and-diming, and their contract is pretty clear. For the product,...

Apr 2020
 Helpful

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CIO

Other Observations & Comments

The product gets a high score for driving outcomes, but the product's design function is to get...

Apr 2020
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CIO

Functionality and Upgrades

The product is really good, and we use it for so many things. My providers wouldn't let me take away...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The vendor tries to keep their promises, but they don't. The product doesn't meet any of our needs today....

Apr 2020
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare is very focused on trying to deliver a provider-oriented product, and they are...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The product is truly vendor agnostic and works with any EMR.

Apr 2020
 Helpful

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Director

Implementation and Training

The training and onboarding of additional skilled staff would help with the vendor's...

Mar 2020
 Helpful

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Director

Other Observations & Comments

It is interesting that NextGen Healthcare's experience has been more around connecting to EHRs as...

Mar 2020
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Director

Functionality and Upgrades

On the population health side, we haven’t seen new functionality. The vendor was purchased not long...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I don't know how NextGen Healthcare is performing financially at this point, but we have been having...

Oct 2019
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Physician

Relationship

We are probably a little bit cutting edge. In fact, I have regular calls with one of NextGen...

Sep 2019
 Helpful

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Physician

Relationship

We have a main contact from NextGen Healthcare that we have calls with periodically. Almost all of...

Sep 2019
 Helpful

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Physician

Functionality and Upgrades

NextGen Healthcare's support is fabulous, but one of their weaker areas is communication about new...

Sep 2019
 Helpful

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Physician

Implementation and Training

NextGen Healthcare has an annual meeting where they invite a number of folks to pick our brains. I...

Sep 2019
 Helpful

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Physician

Functionality and Upgrades

NextGen Healthcare's system helps us a ton. I can’t imagine how people function without a tool like...

Sep 2019
 Helpful

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Physician

Technology

NextGen Healthcare is pretty good about releasing new technology. They have a steady flow of new...

Sep 2019
 Helpful

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Physician

Relationship

I would recommend NextGen Healthcare to a peer, and I do it all the time.

Sep 2019
 Helpful

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Physician

Other Observations & Comments

Initially, this product was part of a standalone company that sold to NextGen Healthcare. We don’t...

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The EagleDream product is on the right path to be almost fully integrated with the EMR. With the...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We spend all day at work, and working with the product has been great. The next EMR upgrade is going...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The EagleDream product is very intuitive and easy to use as long as the users understand what they...

Jul 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

The EagleDream product almost meets our needs. It needs more work on the care management side, and...

Jul 2019
 Helpful

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VP/Other Executive

Future Outlook

I like the fact that NextGen Healthcare acquired EagleDream, and I like the value in making their...

Jul 2019
 Helpful

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Director

Future Outlook

NextGen Healthcare's product no longer meets our needs. We shared our feedback with NextGen...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

NextGen Healthcare is overwhelmed with this product's implementations. Because of that, the product...

Jul 2019
 Helpful

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CEO/President

Other Observations & Comments

We had hoped that EagleDream Health would provide our solution. We aren't a NextGen Healthcare shop,...

Mar 2019
 Helpful

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CEO/President

Service and Support

I don't think that there is any way that we will be able to stay with EagleDream Health for the long...

Mar 2019
 Helpful

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CEO/President

Lessons Learned

I don't know how I can recommend the EagleDream Health product. I would only recommend it if people...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

EagleDream Health can't deliver the things that they were able to deliver a couple of years ago. We...

Mar 2019
 Helpful

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CEO/President

Service and Support

EagleDream Health has incredible potential. They gave us things that we couldn't get otherwise. But...

Mar 2019
 Helpful

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CEO/President

Service and Support

Before NextGen Healthcare bought EagleDream Health, if we had a problem, we could email EagleDream...

Mar 2019
 Helpful

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Manager

Service and Support

We have not noticed any big changes since NextGen Healthcare acquired EagleDream Health. There were...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

We use NextGen Healthcare Population Health Analytics for our quality program. Our EHR data...

Mar 2019
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Manager

Functionality and Upgrades

NextGen Healthcare Population Health Analytics is pretty cleaned up. When we do run into a problem,...

Mar 2019
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Manager

Functionality and Upgrades

We don't feel that we lack care management tools in NextGen Healthcare Population Health Analytics....

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

NextGen Healthcare Population Health Analytics works at the point-of-care. The physicians can use...

Mar 2019
 Helpful

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Manager

Sales and Contracting

NextGen Healthcare tells us up front what we are getting and what that will cost. A lot of vendors...

Mar 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

The support is good, but we have to chase NextGen Healthcare.

Mar 2019
 Helpful

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VP/Other Executive

Implementation and Training

We were very satisfied with NextGen Healthcare's implementation.

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare's product doesn't really serve the purposes that we need it to. The group that...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Some of our metrics haven't been accurate, so we have struggled with the system. We have struggled...

Mar 2019
 Helpful

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VP/Other Executive

Sales and Contracting

We aren't getting our money's worth because of the lack of scalability. NextGen Healthcare oversold...

Mar 2019