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NextGen Healthcare Population Health Analytics Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Nurse
Implementation and Training
In terms of population health, medication inventory control, and some other things that we are...
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VP/Other Executive
Functionality and Upgrades
NextGen Healthcare is very much a part of our long-term plans. The population health tool delivers...
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VP/Other Executive
Implementation and Training
The implementation relied on the customer doing most of the work, and it was a relatively new...
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VP/Other Executive
Sales and Contracting
The ongoing support is pretty good. I think NextGen Healthcare could use their account executives to...
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VP/Other Executive
Functionality and Upgrades
NextGen Healthcare is not very intuitive, truthfully. Once we have been trained and if we work in...
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CMIO
Interfacing and Integration
There are things that are fully integrated into the system, and other systems don’t have anything...
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CMIO
ROI / Cost (care and feeding)
To another organization actively looking, I would recommend NextGen Healthcare and their solutions suite....
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CMIO
Relationship
My experience with NextGen Healthcare has been progressively better. Initially, I don’t think that...
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CMIO
Functionality and Upgrades
I don’t want to root for the home team. I was with NextGen Healthcare when I would have given them...
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CMIO
Relationship
In terms of delivering new technology, there are doctors in my group that would give NextGen...
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CMIO
Relationship
I have a couple of executives’ phone numbers. If I need to talk to any of them, by the time a...
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CMIO
Functionality and Upgrades
As part of driving outcomes, we need reliable data entry, and because we have offloaded that to a...
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Manager
Service and Support
The product is absolutely meeting our needs. I would highly recommend it. There is community support...
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Manager
Service and Support
We have worked with the vendor for a few years, and we are extremely impressed with the product and,...
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Manager
Service and Support
A lot of my requests are for something extra that is not already available. I usually find out that...
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Manager
Future Outlook
There is one thing that the vendor has available that I am not yet using. That is the ability to go...
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CEO/President
Relationship
An executive of NextGen Healthcare routinely responds to my phone calls and emails personally. I...
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CEO/President
Functionality and Upgrades
I would recommend the product to a peer or friend. The product was easy to onboard, and the...
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CEO/President
Interfacing and Integration
Overall, the integration is solid but isn't perfect. There has been a long delay in getting claims...
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Director
Relationship
When we first had to do our quality reporting, it seemed to be a new experience for EagleDream...
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Director
Service and Support
NextGen Healthcare is absolutely part of our long-term plans, and we would buy from them again...
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Director
Service and Support
When we wanted to get data interfaced into the system, the vendor worked to help us bring in that...
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Director
ROI / Cost (care and feeding)
We pay a lot of money for the system. We demand a lot, and we expect a lot. The vendor delivers a...
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Director
Implementation and Training
The initial training involved some videos in a learning management system. They were okay, but they...
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Director
Service and Support
An area that could be improved is NextGen Healthcare’s communication of enhancements. The vendor has...
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Director
Functionality and Upgrades
The functionality of the system is very good. One of the subtle things that makes the system good...
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Director
Service and Support
NextGen Healthcare is still improving some of their internal processes for their production support...
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Director
Relationship
The head of EagleDream Health has been very hands on and has come on-site. The vendor’s executives...
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Director
Functionality and Upgrades
I would probably not buy the product again. We have had some challenges with the product since the...
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Director
ROI / Cost (care and feeding)
We pay a monthly service fee for the product, but we don’t feel nickel-and-dimed.
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Director
Implementation and Training
The initial training we received from the vendor was good, but the ongoing training was lacking.
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Director
Functionality and Upgrades
I wouldn’t recommend the product to others. We have had years of constant issues with it. I would...
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Director
Functionality and Upgrades
I have never had a problem with the software. The implementations have always gone smoothly for us....
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Director
Service and Support
The vendor does very well in delivering new technology. A couple of years ago, I probably would have...
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Director
Relationship
The individual who was with us when we began the implementation has continued to stay in touch with...
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Director
Functionality and Upgrades
I would tell people that the product is a very powerful analytics tool. I admit that we are nowhere...
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Director
Other Observations & Comments
I am not sure where NextGen Healthcare's solution is going to end up. There are some state-level...
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Director
Technology
One of the nicest things to me is that NextGen Healthcare’s system is API based, so I have a...
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Director
Functionality and Upgrades
Something that could make NextGen Healthcare's system easier to use is better clarity in the documentation....
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Director
Interfacing and Integration
The product is not meeting all of our needs because we haven’t upgraded. Things would be better if...
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Director
Other Observations & Comments
If NextGen Healthcare is getting into analytics tools that have broader applications and that don’t...
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Director
Service and Support
I don’t think the population health product is helpful. We get certain support for tool development,...
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Director
Implementation and Training
The implementation was really slow early on. It took way too long for us to get up and running. Some...
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Director
Functionality and Upgrades
The system is intuitive. I click on things that I want to look at and drill down into. The product...
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Manager
ROI / Cost (care and feeding)
We haven’t been charged for anything past our original agreement with NextGen Healthcare. I...
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Manager
Interfacing and Integration
NextGen Healthcare is actually doing really well in terms of helping us achieve our integration...
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Manager
Future Outlook
If NextGen Healthcare completes what they are working on, my satisfaction will be high because the...
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Manager
Functionality and Upgrades
Our implementations and upgrades are very easy. We have a team of analysts that help with mapping....
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Manager
Interfacing and Integration
The system’s ease of use is suffering right now because the system isn’t integrated. The use of the...
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Manager
Functionality and Upgrades
One of our issues is that the reports don’t meet our unique needs. The reports are great in terms of...
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Manager
Functionality and Upgrades
Generally, we wanted to use the product for presentations for our board, and we have done that based...
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CIO
ROI / Cost (care and feeding)
The product has more than paid for itself already. The product allows us to build panels pretty...
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CIO
Service and Support
We have been happy with the product, and we feel that we made the right choice. We looked at a lot...
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CIO
Sales and Contracting
The vendor tries to avoid nickel-and-diming, and their contract is pretty clear. For the product,...
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CIO
Other Observations & Comments
The product gets a high score for driving outcomes, but the product's design function is to get...
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CIO
Functionality and Upgrades
The product is really good, and we use it for so many things. My providers wouldn't let me take away...
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VP/Other Executive
Functionality and Upgrades
The vendor tries to keep their promises, but they don't. The product doesn't meet any of our needs today....
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VP/Other Executive
Functionality and Upgrades
NextGen Healthcare is very focused on trying to deliver a provider-oriented product, and they are...
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VP/Other Executive
Interfacing and Integration
The product is truly vendor agnostic and works with any EMR.
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Director
Implementation and Training
The training and onboarding of additional skilled staff would help with the vendor's...
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Director
Other Observations & Comments
It is interesting that NextGen Healthcare's experience has been more around connecting to EHRs as...
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Director
Functionality and Upgrades
On the population health side, we haven’t seen new functionality. The vendor was purchased not long...
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