NextGen Healthcare Population Health Analytics Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

I would give NextGen Healthcare a seven out of ten. They fit pretty comfortably in what we do. I...

Jun 2024
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Analyst/Coordinator

Operations, Product

We use the tool for some of our quality reporting. We wanted to build a custom measure. Overall, the...

Jun 2024
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Analyst/Coordinator

Culture, Value

NextGen Healthcare tends to have small charges that add up. Our finance people have come to me a few...

Jun 2024
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Analyst/Coordinator

Product

Sometimes there are errors with the system, but generally, once we notice something, the errors are...

Jun 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare's support team is great. Whenever we have an issue, they are really quick to...

Jun 2024
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Analyst/Coordinator

Operations

The training comes from videos posted on the vendor's website that aren't always easy to get to. We...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

Some of our facilities use a different EHR than our other facilities. NextGen Healthcare is working...

Jun 2024
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Analyst/Coordinator

Operations, Product

There are small things that would make the system a little easier to use, but overall, it is pretty...

Jun 2024
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Analyst/Coordinator

Operations

The implementation team for NextGen Healthcare Population Health Analytics was great. The...

May 2024
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Analyst/Coordinator

Loyalty, Product

We want some improvement with NextGen Healthcare Population Health Analytics. We would like to see...

May 2024
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Analyst/Coordinator

Loyalty, Product

We have some needs that we think we would like, and I don't know whether NextGen Healthcare can...

May 2024
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VP/Other Executive

Product

If I could wave a magic wand, I wish NextGen Healthcare could make the tool do things like quickly...

May 2024
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VP/Other Executive

Loyalty, Relationship

The system has been through a lot of changes. It was originally created by a small population health...

May 2024
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VP/Other Executive

Loyalty

We needed a tool that would allow us to aggregate clinical data from the health information exchange...

May 2024
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VP/Other Executive

Product

NextGen Healthcare Population Health Analytics has been helpful with workflows for closing care...

May 2024
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VP/Other Executive

Culture, Product

We are not very likely to recommend NextGen Healthcare Population Health Analytics because there are...

May 2024
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VP/Other Executive

Relationship

NextGen Healthcare’s support people are responsive. We don't have a hard time getting ahold of...

May 2024
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VP/Other Executive

Operations

It seems like the ongoing training is nonexistent, but then again, we don't really have a need for...

May 2024
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VP/Other Executive

Product, Value

The ease of use for end users is high. The practices always tell us that. NextGen Healthcare...

May 2024
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VP/Other Executive

Relationship

NextGen Healthcare is not proactive at all. The executive involvement with this tool has been very...

May 2024
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COO

Product

One positive thing about NextGen Healthcare Population Health Analytics is having it in the chart....

May 2024
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COO

Loyalty

We want to continue to use NextGen Healthcare Population Health Analytics. We like the solution...

May 2024
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Analyst/Coordinator

Culture, Loyalty

We wanted to be able to track our population with a population health tool that could integrate with...

May 2024
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Analyst/Coordinator

Product

In order to really drive our satisfaction, I would like it if the vendor made sure that all of the...

May 2024
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Analyst/Coordinator

Value

NextGen Healthcare's tool is really powerful. I have enjoyed what I have seen of it so far. With our...

May 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare's team members were super helpful when we started with them, and they have...

May 2024
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Director

Loyalty, Product

I’m optimistic about NextGen Healthcare's system because it is a relatively newer expansion of an...

Apr 2024
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Director

Product, Value

NextGen Healthcare's product is very successful in tangible outcomes, but we are having problems...

Apr 2024
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Director

Value

NextGen Healthcare tries to avoid charging for every little thing, but I don’t think it always works...

Apr 2024
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Director

Product, Value

With population health, there are claims file feeds that we can upload from CMS and other payer...

Mar 2024
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VP/Other Executive

Relationship

NextGen Healthcare keeps their promises more times than not. I think they are advancing...

Mar 2024
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Director

Relationship

The vendor is pretty proactive about reaching out to us. When it comes to executive involvement, the...

Mar 2024
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Director

Loyalty, Relationship, Product

With the changes in hierarchical condition codings from CMS, I haven't been too awfully satisfied...

Mar 2024
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Director

Product, Value

The vendor's population health management tool actually works. I wouldn't give the vendor a fully...

Mar 2024
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VP/Other Executive

Product

The product is a web-based interface, and there are just not many moving parts, so when NextGen...

Feb 2024
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VP/Other Executive

Relationship

NextGen Healthcare has a pretty dedicated staff for the system; they are very responsive. I have a...

Feb 2024
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CMO

Value

If we compare NextGen Healthcare against Epic, NextGen Healthcare's product is a bargain. But...

Jan 2024
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CIO

Relationship, Operations

We upgraded to our current version of NextGen Healthcare Population Health Analytics, and the...

Dec 2023
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CIO

Culture, Loyalty

We are able to report and see the outcomes with NextGen Healthcare Population Health Analytics. If...

Dec 2023
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CIO

Relationship

We are paying a lot for NextGen Healthcare Population Health Analytics and are getting slow support....

Dec 2023
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CIO

Relationship

NextGen Healthcare is doing the best they can given what just transpired in their acquisition and...

Dec 2023
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Director

Loyalty, Relationship

Overall, I have been very pleased with the system. The vendor has a good team, and they seem to have...

Nov 2023
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Director

Product

The system is really good at pulling in individual reports and visualizing data at the point of care....

Nov 2023
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Director

Loyalty

We decided to go with NextGen Healthcare's system because we were already technically integrated...

Nov 2023
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Director

Product

I would like to see a communication platform for the patients in the system. For example, if we have...

Nov 2023
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Nurse

Operations, Product

NextGen Healthcare was really slow to do a certain upgrade, and there were some issues with certain...

Oct 2023
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Nurse

Relationship

NextGen Healthcare does a better job than other vendors of making sure that we are informed of...

Oct 2023
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Nurse

Loyalty, Product

NextGen Healthcare doesn't work with other entities well. When ACOs are looking at trying to...

Oct 2023
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Director

Relationship

I have a representative who works with me regularly, and I can reach out to them whenever I need to...

Oct 2023
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Director

Relationship

There are a few things I wish the product did that I thought it did when we bought it, but it...

Oct 2023
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Director

Product, Value

NexGen Healthcare Population Health Analytics has been the most beneficial piece of software that I...

Oct 2023
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Director

Product, Value

Before we got the product, there were a lot of cumbersome, manual operations and things in the EHR...

Oct 2023
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Manager

Product

NextGen Healthcare’s products are good. Some products are better than others, and NextGen Healthcare...

Sep 2023
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Manager

Relationship

The support is very strong. The people in the development world are really top notch.

Sep 2023
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Manager

Value

We monitor what we pay for. When I compare the price of that system to the prices of other products,...

Sep 2023
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Director

Relationship

Outside of support, project management, and mapping health implementations, I haven't seen anything...

Aug 2023
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Director

Operations, Product

The product is intuitive. There are two different ways to use it. There is a web version people can...

Aug 2023
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Director

Product

The only thing that we can't do in the product is document in there. We can click on dials and see...

Aug 2023
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Director

Relationship

The vendor reaches out proactively when we miss a data load for an evening.

Aug 2023
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Director

Relationship

The vendor’s technical support team is pretty good, but one time, it took us a while to get...

Aug 2023
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Director

Relationship

From a project management perspective, NextGen Healthcare is pretty solid. We are currently in a...

Aug 2023
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Director

Operations, Product

The product is great if customers don't have informatics teams and have one point of contact; that...

Aug 2023
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Director

Relationship

If we have 10 problems and we submit them all to the vendor, we get feedback and responses depending...

Aug 2023
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Director

Operations

NextGen Healthcare doesn’t do any training, but when we do meet with the vendor, they do explain...

Aug 2023
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Director

Loyalty, Product

We have had to go down our own separate avenues to do some of the things we felt were missing from...

Aug 2023
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Director

Product

With the product's website version that our nonprovider staff uses, we would like the vendor to...

Aug 2023
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