NextGen Healthcare Population Health Analytics Comments

 
 View Product Scores

Featured  Reports

Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
View Report
Population Health Management 2018, Part 1: Partnering and Guidance - The X Factors to PHM Success
View Report
Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/27/2020 1:25:52 AM and Model.EvProductId = 186098

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Manager

Service and Support

The product is absolutely meeting our needs. I would highly recommend it. There is community support...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have worked with the vendor for a few years, and we are extremely impressed with the product and,...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

A lot of my requests are for something extra that is not already available. I usually find out that...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

There is one thing that the vendor has available that I am not yet using. That is the ability to go...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Relationship

An executive of NextGen Healthcare routinely responds to my phone calls and emails personally. I...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would recommend the product to a peer or friend. The product was easy to onboard, and the...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

Overall, the integration is solid but isn't perfect. There has been a long delay in getting claims...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

When we first had to do our quality reporting, it seemed to be a new experience for EagleDream...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

NextGen Healthcare is absolutely part of our long-term plans, and we would buy from them again...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

When we wanted to get data interfaced into the system, the vendor worked to help us bring in that...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We pay a lot of money for the system. We demand a lot, and we expect a lot. The vendor delivers a...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The initial training involved some videos in a learning management system. They were okay, but they...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

An area that could be improved is NextGen Healthcare’s communication of enhancements. The vendor has...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The functionality of the system is very good. One of the subtle things that makes the system good...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

NextGen Healthcare is still improving some of their internal processes for their production support...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

The head of EagleDream Health has been very hands on and has come on-site. The vendor’s executives...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would probably not buy the product again. We have had some challenges with the product since the...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We pay a monthly service fee for the product, but we don’t feel nickel-and-dimed.

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The initial training we received from the vendor was good, but the ongoing training was lacking.

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I wouldn’t recommend the product to others. We have had years of constant issues with it. I would...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have never had a problem with the software. The implementations have always gone smoothly for us....

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor does very well in delivering new technology. A couple of years ago, I probably would have...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

The individual who was with us when we began the implementation has continued to stay in touch with...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would tell people that the product is a very powerful analytics tool. I admit that we are nowhere...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I am not sure where NextGen Healthcare's solution is going to end up. There are some state-level...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

One of the nicest things to me is that NextGen Healthcare’s system is API based, so I have a...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Something that could make NextGen Healthcare's system easier to use is better clarity in the documentation....

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The product is not meeting all of our needs because we haven’t upgraded. Things would be better if...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If NextGen Healthcare is getting into analytics tools that have broader applications and that don’t...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

I don’t think the population health product is helpful. We get certain support for tool development,...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The implementation was really slow early on. It took way too long for us to get up and running. Some...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is intuitive. I click on things that I want to look at and drill down into. The product...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We haven’t been charged for anything past our original agreement with NextGen Healthcare. I...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

NextGen Healthcare is actually doing really well in terms of helping us achieve our integration...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

If NextGen Healthcare completes what they are working on, my satisfaction will be high because the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our implementations and upgrades are very easy. We have a team of analysts that help with mapping....

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The system’s ease of use is suffering right now because the system isn’t integrated. The use of the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of our issues is that the reports don’t meet our unique needs. The reports are great in terms of...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Generally, we wanted to use the product for presentations for our board, and we have done that based...

Jun 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The product has more than paid for itself already. The product allows us to build panels pretty...

Apr 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have been happy with the product, and we feel that we made the right choice. We looked at a lot...

Apr 2020
 Helpful

 or  to see details.

CIO

Sales and Contracting

The vendor tries to avoid nickel-and-diming, and their contract is pretty clear. For the product,...

Apr 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The product gets a high score for driving outcomes, but the product's design function is to get...

Apr 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product is really good, and we use it for so many things. My providers wouldn't let me take away...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor tries to keep their promises, but they don't. The product doesn't meet any of our needs today....

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

NextGen Healthcare is very focused on trying to deliver a provider-oriented product, and they are...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The product is truly vendor agnostic and works with any EMR.

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training and onboarding of additional skilled staff would help with the vendor's...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

It is interesting that NextGen Healthcare's experience has been more around connecting to EHRs as...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

On the population health side, we haven’t seen new functionality. The vendor was purchased not long...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't know how NextGen Healthcare is performing financially at this point, but we have been having...

Oct 2019
 Helpful

 or  to see details.

Physician

Relationship

We are probably a little bit cutting edge. In fact, I have regular calls with one of NextGen...

Sep 2019
 Helpful

 or  to see details.

Physician

Relationship

We have a main contact from NextGen Healthcare that we have calls with periodically. Almost all of...

Sep 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

NextGen Healthcare's support is fabulous, but one of their weaker areas is communication about new...

Sep 2019
 Helpful

 or  to see details.

Physician

Implementation and Training

NextGen Healthcare has an annual meeting where they invite a number of folks to pick our brains. I...

Sep 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

NextGen Healthcare's system helps us a ton. I can’t imagine how people function without a tool like...

Sep 2019
 Helpful

 or  to see details.

Physician

Technology

NextGen Healthcare is pretty good about releasing new technology. They have a steady flow of new...

Sep 2019
 Helpful

 or  to see details.

Physician

Relationship

I would recommend NextGen Healthcare to a peer, and I do it all the time.

Sep 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Initially, this product was part of a standalone company that sold to NextGen Healthcare. We don’t...

Sep 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The EagleDream product is on the right path to be almost fully integrated with the EMR. With the...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We spend all day at work, and working with the product has been great. The next EMR upgrade is going...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The EagleDream product is very intuitive and easy to use as long as the users understand what they...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The EagleDream product almost meets our needs. It needs more work on the care management side, and...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I like the fact that NextGen Healthcare acquired EagleDream, and I like the value in making their...

Jul 2019
 Helpful

 or  to see details.

Director

Future Outlook

NextGen Healthcare's product no longer meets our needs. We shared our feedback with NextGen...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

NextGen Healthcare is overwhelmed with this product's implementations. Because of that, the product...

Jul 2019
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

We had hoped that EagleDream Health would provide our solution. We aren't a NextGen Healthcare shop,...

Mar 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

I don't think that there is any way that we will be able to stay with EagleDream Health for the long...

Mar 2019
 Helpful

 or  to see details.

CEO/President

Lessons Learned

I don't know how I can recommend the EagleDream Health product. I would only recommend it if people...

Mar 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

EagleDream Health can't deliver the things that they were able to deliver a couple of years ago. We...

Mar 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

EagleDream Health has incredible potential. They gave us things that we couldn't get otherwise. But...

Mar 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

Before NextGen Healthcare bought EagleDream Health, if we had a problem, we could email EagleDream...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have not noticed any big changes since NextGen Healthcare acquired EagleDream Health. There were...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use NextGen Healthcare Population Health Analytics for our quality program. Our EHR data...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

NextGen Healthcare Population Health Analytics is pretty cleaned up. When we do run into a problem,...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don't feel that we lack care management tools in NextGen Healthcare Population Health Analytics....

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

NextGen Healthcare Population Health Analytics works at the point-of-care. The physicians can use...

Mar 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

NextGen Healthcare tells us up front what we are getting and what that will cost. A lot of vendors...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The support is good, but we have to chase NextGen Healthcare.

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We were very satisfied with NextGen Healthcare's implementation.

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

NextGen Healthcare's product doesn't really serve the purposes that we need it to. The group that...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some of our metrics haven't been accurate, so we have struggled with the system. We have struggled...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

We aren't getting our money's worth because of the lack of scalability. NextGen Healthcare oversold...

Mar 2019