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NextGen Healthcare Population Health Analytics
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Bradley Hunter
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User Commentary

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Manager

Product

NextGen Healthcare’s products are good. Some products are better than others, and NextGen Healthcare...

Sep 2023
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Manager

Relationship

The support is very strong. The people in the development world are really top notch.

Sep 2023
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Manager

Value

We monitor what we pay for. When I compare the price of that system to the prices of other products,...

Sep 2023
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Director

Relationship

Outside of support, project management, and mapping health implementations, I haven't seen anything...

Aug 2023
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Director

Operations, Product

The product is intuitive. There are two different ways to use it. There is a web version people can...

Aug 2023
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Director

Product

The only thing that we can't do in the product is document in there. We can click on dials and see...

Aug 2023
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Director

Relationship

The vendor reaches out proactively when we miss a data load for an evening.

Aug 2023
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Director

Relationship

The vendor’s technical support team is pretty good, but one time, it took us a while to get...

Aug 2023
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Director

Relationship

From a project management perspective, NextGen Healthcare is pretty solid. We are currently in a...

Aug 2023
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Director

Operations, Product

The product is great if customers don't have informatics teams and have one point of contact; that...

Aug 2023
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Director

Relationship

If we have 10 problems and we submit them all to the vendor, we get feedback and responses depending...

Aug 2023
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Director

Operations

NextGen Healthcare doesn’t do any training, but when we do meet with the vendor, they do explain...

Aug 2023
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Director

Loyalty, Product

We have had to go down our own separate avenues to do some of the things we felt were missing from...

Aug 2023
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Director

Product

With the product's website version that our nonprovider staff uses, we would like the vendor to...

Aug 2023
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Director

Relationship

NextGen Healthcare has not been able to keep all their promises. There have been some accuracy...

Jul 2023
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Director

Operations

NextGen Healthcare had a good implementation process. Things were mapped out well in terms of when...

Jul 2023
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Director

Operations

I had only one gripe with NextGen Healthcare’s implementation. I needed an additional level of...

Jul 2023
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Director

Operations

There hasn't necessarily been any ongoing training from NextGen Healthcare, but if I need training,...

Jul 2023
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Director

Product

It would be great if NextGen Healthcare's system integrated more with our EHR so that providers were...

Jul 2023
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Director

Culture, Product

We need one component, and NextGen Healthcare marketed that the system had that component. We need...

Jul 2023
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Director

Loyalty, Relationship, Product

I haven't seen anything fundamentally different from NextGen Healthcare in the last few years. In...

Jul 2023
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Director

Relationship

NextGen Healthcare is very responsive, but sometimes they answer that they can't help us. I have one...

Jul 2023
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Director

Product, Value

The fundamental reason that NextGen Healthcare's product is helpful is that it puts visibility in...

Jul 2023
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Director

Culture, Value

NextGen Healthcare has been generous with their billing and has been willing to add some things at...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

We did not have a population health analytics tool in our EHR, so we needed NextGen Healthcare's...

Apr 2023
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Analyst/Coordinator

Relationship

The product has always met our needs, and when it does not meet our needs, the folks over at NextGen...

Apr 2023
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Analyst/Coordinator

Relationship

NextGen Healthcare's support team is top of the line. Hardly ever do I wait more than half a day to...

Apr 2023
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Director

Product

I would like to see improvements to the care management portion of the product and to the product's...

Apr 2023
||
(0)
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Director

Relationship

When we call NextGen Healthcare’s support people, they are not very helpful. The vendor has people...

Apr 2023
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Director

Product

Our experience with the product has been mixed. Our organization provides primary care and some...

Feb 2023
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Director

Operations

NextGen Healthcare could do a bit more guided training. They provide a lot of great videos, but we...

Feb 2023
||
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Director

Operations

Our implementation team and ongoing support team have been really available for us. They have...

Feb 2023
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(0)
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Director

Product

The product is only really accurate for our primary care practice, and that practice only covers a...

Feb 2023
||
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Director

Product

The product really hasn’t done much for us in terms of integrating systems because there have been...

Feb 2023
||
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Director

Loyalty

Overall, NextGen Healthcare did a good job on our implementation, but we still don't have some...

Feb 2023
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Director

Loyalty, Product

The vendor has recently incorporated an application in partnership with the population health tool....

Feb 2023
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Director

Relationship

The creator of the tool was very passionate and championed it. However, that person has stepped...

Feb 2023
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Director

Relationship

The group that works with the product is really solid. They are very professional, and they know...

Feb 2023
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VP/Other Executive

Product

The product is a web-based program, and it is super user friendly. It can drill down to our...

Jan 2023
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VP/Other Executive

Relationship

NextGen Healthcare has regularly engaged us about our ideas, our concerns, our likes, and our...

Jan 2023
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(0)
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VP/Other Executive

Relationship

The vendor has a success community where we can go and where people can make suggestions to us. We...

Jan 2023
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VP/Other Executive

Relationship

We have been with NextGen Healthcare for years, and we still have regular meetings with our...

Jan 2023
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VP/Other Executive

Relationship

When we submit a ticket, we usually get some type of response from the vendor within the day. Their...

Jan 2023
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VP/Other Executive

Product

The product is a great out-of-the box solution, and it does a great job with reporting metrics for...

Jan 2023
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VP/Other Executive

Value

The product is a good value for the cost, but the product doesn’t have enough data functionalities...

Jan 2023
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VP/Other Executive

Value

The vendor negotiates and works well with us. If we ask for extra hours to build new things, the...

Jan 2023
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VP/Other Executive

Product

Our issues with the product are on the interoperability side. The product is great if we use it as...

Jan 2023
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Physician

Culture, Product

A couple of little things don't work as well as we were told they would, but for the most part, the...

Jan 2023
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Physician

Loyalty, Relationship

NextGen Healthcare is moving on their road map, and we were told they are going to give us a little...

Jan 2023
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Physician

Product

The only aspect of interoperability that this product would support is claims data. So we can feed...

Jan 2023
||
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Physician

Relationship

The support is pretty good. And NextGen Healthcare alerts us to things. The contacts that we have...

Jan 2023
||
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CIO

Product

The product's integration with the EHR at the chart level is great. I also like that the provider...

Dec 2022
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CIO

Product

I would love the product to understand FQHC reporting a lot better and to further see and integrate...

Dec 2022
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CCO

Product

The product is good, and it is getting better, but there are still challenges with it. It is...

Nov 2022
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CCO

Relationship

The vendor meets with me regularly. I have a contact, and I don't have an issue there. The vendor...

Nov 2022
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Analyst/Coordinator

Loyalty, Relationship, Product

There was a care management functionality that the vendor was working on that was never truly...

Oct 2022
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(0)
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Analyst/Coordinator

Relationship

The vendor is very open and receptive to feedback, and they are always willing to show end users...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

The solution is integrated in one direction, looking from the EMR to the population health tool. The...

Oct 2022
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(0)
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Analyst/Coordinator

Product

The product is very reliable. There is always room for improvement. There is a pretty slick...

Oct 2022
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Analyst/Coordinator

Product

At times, we have to make a lot of clicks to get to where we want to go. If we are not quite sure...

Oct 2022
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Analyst/Coordinator

Product

We would like to be able to more dynamically slice and dice the data within the platform and not...

Oct 2022
||
(0)
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Analyst/Coordinator

Operations

During the implementations and upgrades, there is a lot of appropriate professional handholding. The...

Oct 2022
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Analyst/Coordinator

Operations

NextGen Healthcare could improve their ongoing training. The vendor has a white paper that explains...

Oct 2022
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(0)
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Analyst/Coordinator

Loyalty, Product

We are working on doing a lot of integration for our clinical pharmacists who help our patients who...

Oct 2022
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(0)
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Analyst/Coordinator

Loyalty, Product

For the end user who is just consuming the information in the system, the ease of use is very high....

Oct 2022
||
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Analyst/Coordinator

Product

If I were talking to someone in my same role, I would explain that as far as getting data into the...

Oct 2022
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CIO

Loyalty

For the foreseeable future, the system will be part of our long-term plans. Most of the reason for...

Oct 2022
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CIO

Operations

NextGen Healthcare deserves credit for the design of the product because it is intuitive. We don't...

Oct 2022
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CIO

Culture, Relationship, Value

NextGen Healthcare hasn’t promised a lot, but they have been pretty transparent. With the way the...

Oct 2022
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(0)
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CIO

Culture, Value

NextGen Healthcare charges fairly. If we don't have something and want something, we have to fill...

Oct 2022
||
(0)
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CIO

Relationship, Operations

Getting the platform up and running was a labor of love. It took longer than we needed, but we knew...

Oct 2022
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(0)
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CIO

Product

NextGen Healthcare's product is an agile platform, so we have done a lot of things with the product....

Oct 2022
||
(0)
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Manager

Relationship

The vendor is responsive and doesn't ignore us. But we sometimes don’t get the right answer from the...

Oct 2022
||
(0)
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Manager

Culture

I have the right account manager and sales representative. Those people respond to me. Having...

Oct 2022
||
(0)
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Manager

Product

The product is great for clinic-based population analytics. If we use the system the way that it is...

Oct 2022
||
(0)
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Manager

Loyalty, Product

NextGen Healthcare uses another vendor's reporting software. That software is old and cumbersome,...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

I know NextGen Healthcare’s road map to a degree, and they aren’t going to get to where they need to...

Oct 2022
||
(0)
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Manager

Culture

NextGen Healthcare is changing a lot of things to be subscription based, and in a way, that model is...

Oct 2022
||
(0)
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Manager

Culture

We missed a purchase order for a certain amount, and that order got missed for a couple of months....

Oct 2022
||
(0)
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Manager

Relationship, Operations

We have been trying to get the latest upgrade from NextGen Healthcare for quite a while. We...

Oct 2022
||
(0)
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Manager

Operations, Value

The vendor is there with training when we need them. But I wish that the vendor's online offerings...

Oct 2022
||
(0)
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Manager

Loyalty, Product

The system lacks some flexibility and modernity. I hope that the upgrade will change my mind. I was...

Oct 2022
||
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