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NextGen Healthcare Population Health Analytics Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Nurse

Implementation and Training

In terms of population health, medication inventory control, and some other things that we are...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare is very much a part of our long-term plans. The population health tool delivers...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

The implementation relied on the customer doing most of the work, and it was a relatively new...

Nov 2020
(0)
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VP/Other Executive

Sales and Contracting

The ongoing support is pretty good. I think NextGen Healthcare could use their account executives to...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare is not very intuitive, truthfully. Once we have been trained and if we work in...

Nov 2020
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CMIO

Interfacing and Integration

There are things that are fully integrated into the system, and other systems don’t have anything...

Nov 2020
(0)
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CMIO

ROI / Cost (care and feeding)

To another organization actively looking, I would recommend NextGen Healthcare and their solutions suite....

Nov 2020
(0)
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CMIO

Relationship

My experience with NextGen Healthcare has been progressively better. Initially, I don’t think that...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

I don’t want to root for the home team. I was with NextGen Healthcare when I would have given them...

Nov 2020
(0)
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CMIO

Relationship

In terms of delivering new technology, there are doctors in my group that would give NextGen...

Nov 2020
(0)
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CMIO

Relationship

I have a couple of executives’ phone numbers. If I need to talk to any of them, by the time a...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

As part of driving outcomes, we need reliable data entry, and because we have offloaded that to a...

Nov 2020
(0)
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Manager

Service and Support

The product is absolutely meeting our needs. I would highly recommend it. There is community support...

Jul 2020
(0)
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Manager

Service and Support

We have worked with the vendor for a few years, and we are extremely impressed with the product and,...

Jul 2020
(0)
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Manager

Service and Support

A lot of my requests are for something extra that is not already available. I usually find out that...

Jul 2020
(0)
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Manager

Future Outlook

There is one thing that the vendor has available that I am not yet using. That is the ability to go...

Jul 2020
(0)
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CEO/President

Relationship

An executive of NextGen Healthcare routinely responds to my phone calls and emails personally. I...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

I would recommend the product to a peer or friend. The product was easy to onboard, and the...

Jun 2020
(0)
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CEO/President

Interfacing and Integration

Overall, the integration is solid but isn't perfect. There has been a long delay in getting claims...

Jun 2020
(0)
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Director

Relationship

When we first had to do our quality reporting, it seemed to be a new experience for EagleDream...

Jun 2020
(0)
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Director

Service and Support

NextGen Healthcare is absolutely part of our long-term plans, and we would buy from them again...

Jun 2020
(0)
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Director

Service and Support

When we wanted to get data interfaced into the system, the vendor worked to help us bring in that...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We pay a lot of money for the system. We demand a lot, and we expect a lot. The vendor delivers a...

Jun 2020
(0)
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Director

Implementation and Training

The initial training involved some videos in a learning management system. They were okay, but they...

Jun 2020
(0)
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Director

Service and Support

An area that could be improved is NextGen Healthcare’s communication of enhancements. The vendor has...

Jun 2020
(0)
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Director

Functionality and Upgrades

The functionality of the system is very good. One of the subtle things that makes the system good...

Jun 2020
(0)
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Director

Service and Support

NextGen Healthcare is still improving some of their internal processes for their production support...

Jun 2020
(0)
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Director

Relationship

The head of EagleDream Health has been very hands on and has come on-site. The vendor’s executives...

Jun 2020
(0)
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Director

Functionality and Upgrades

I would probably not buy the product again. We have had some challenges with the product since the...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We pay a monthly service fee for the product, but we don’t feel nickel-and-dimed.

Jun 2020
(0)
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Director

Implementation and Training

The initial training we received from the vendor was good, but the ongoing training was lacking.

Jun 2020
(0)
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Director

Functionality and Upgrades

I wouldn’t recommend the product to others. We have had years of constant issues with it. I would...

Jun 2020
(0)
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Director

Functionality and Upgrades

I have never had a problem with the software. The implementations have always gone smoothly for us....

Jun 2020
(0)
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Director

Service and Support

The vendor does very well in delivering new technology. A couple of years ago, I probably would have...

Jun 2020
(0)
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Director

Relationship

The individual who was with us when we began the implementation has continued to stay in touch with...

Jun 2020
(0)
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Director

Functionality and Upgrades

I would tell people that the product is a very powerful analytics tool. I admit that we are nowhere...

Jun 2020
(0)
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Director

Other Observations & Comments

I am not sure where NextGen Healthcare's solution is going to end up. There are some state-level...

Jun 2020
(0)
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Director

Technology

One of the nicest things to me is that NextGen Healthcare’s system is API based, so I have a...

Jun 2020
(0)
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Director

Functionality and Upgrades

Something that could make NextGen Healthcare's system easier to use is better clarity in the documentation....

Jun 2020
(0)
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Director

Interfacing and Integration

The product is not meeting all of our needs because we haven’t upgraded. Things would be better if...

Jun 2020
(0)
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Director

Other Observations & Comments

If NextGen Healthcare is getting into analytics tools that have broader applications and that don’t...

Jun 2020
(0)
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Director

Service and Support

I don’t think the population health product is helpful. We get certain support for tool development,...

Jun 2020
(0)
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Director

Implementation and Training

The implementation was really slow early on. It took way too long for us to get up and running. Some...

Jun 2020
(0)
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Director

Functionality and Upgrades

The system is intuitive. I click on things that I want to look at and drill down into. The product...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

We haven’t been charged for anything past our original agreement with NextGen Healthcare. I...

Jun 2020
(0)
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Manager

Interfacing and Integration

NextGen Healthcare is actually doing really well in terms of helping us achieve our integration...

Jun 2020
(0)
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Manager

Future Outlook

If NextGen Healthcare completes what they are working on, my satisfaction will be high because the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Our implementations and upgrades are very easy. We have a team of analysts that help with mapping....

Jun 2020
(0)
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Manager

Interfacing and Integration

The system’s ease of use is suffering right now because the system isn’t integrated. The use of the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

One of our issues is that the reports don’t meet our unique needs. The reports are great in terms of...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Generally, we wanted to use the product for presentations for our board, and we have done that based...

Jun 2020
(0)
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CIO

ROI / Cost (care and feeding)

The product has more than paid for itself already. The product allows us to build panels pretty...

Apr 2020
(0)
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CIO

Service and Support

We have been happy with the product, and we feel that we made the right choice. We looked at a lot...

Apr 2020
(0)
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CIO

Sales and Contracting

The vendor tries to avoid nickel-and-diming, and their contract is pretty clear. For the product,...

Apr 2020
(0)
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CIO

Other Observations & Comments

The product gets a high score for driving outcomes, but the product's design function is to get...

Apr 2020
(0)
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CIO

Functionality and Upgrades

The product is really good, and we use it for so many things. My providers wouldn't let me take away...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor tries to keep their promises, but they don't. The product doesn't meet any of our needs today....

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare is very focused on trying to deliver a provider-oriented product, and they are...

Apr 2020
(0)
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VP/Other Executive

Interfacing and Integration

The product is truly vendor agnostic and works with any EMR.

Apr 2020
(0)
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Director

Implementation and Training

The training and onboarding of additional skilled staff would help with the vendor's...

Mar 2020
(0)
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Director

Other Observations & Comments

It is interesting that NextGen Healthcare's experience has been more around connecting to EHRs as...

Mar 2020
(0)
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Director

Functionality and Upgrades

On the population health side, we haven’t seen new functionality. The vendor was purchased not long...

Mar 2020
(0)
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