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NextGen Healthcare Population Health Analytics
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User Commentary

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Director

Functionality and Upgrades

Our experience with the product has been mixed. Our organization provides primary care and some...

Feb 2023
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Director

Implementation and Training

NextGen Healthcare could do a bit more guided training. They provide a lot of great videos, but we...

Feb 2023
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Director

Service and Support

Our implementation team and ongoing support team have been really available for us. They have...

Feb 2023
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Director

Functionality and Upgrades

The product is only really accurate for our primary care practice, and that practice only covers a...

Feb 2023
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Director

Interfacing and Integration

The product really hasn’t done much for us in terms of integrating systems because there have been...

Feb 2023
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Director

Sales and Contracting

Overall, NextGen Healthcare did a good job on our implementation, but we still don't have some...

Feb 2023
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Director

Functionality and Upgrades

The vendor has recently incorporated an application in partnership with the population health tool....

Feb 2023
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Director

Relationship

The creator of the tool was very passionate and championed it. However, that person has stepped...

Feb 2023
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Director

Service and Support

The group that works with the product is really solid. They are very professional, and they know...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

The product is a web-based program, and it is super user friendly. It can drill down to our...

Jan 2023
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VP/Other Executive

Relationship

NextGen Healthcare has regularly engaged us about our ideas, our concerns, our likes, and our...

Jan 2023
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VP/Other Executive

Relationship

The vendor has a success community where we can go and where people can make suggestions to us. We...

Jan 2023
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VP/Other Executive

Relationship

We have been with NextGen Healthcare for years, and we still have regular meetings with our...

Jan 2023
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VP/Other Executive

Service and Support

When we submit a ticket, we usually get some type of response from the vendor within the day. Their...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product is a great out-of-the box solution, and it does a great job with reporting metrics for...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product is a good value for the cost, but the product doesn’t have enough data functionalities...

Jan 2023
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VP/Other Executive

Relationship

The vendor negotiates and works well with us. If we ask for extra hours to build new things, the...

Jan 2023
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VP/Other Executive

Interfacing and Integration

Our issues with the product are on the interoperability side. The product is great if we use it as...

Jan 2023
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Physician

Functionality and Upgrades

A couple of little things don't work as well as we were told they would, but for the most part, the...

Jan 2023
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Physician

Other Observations & Comments

NextGen Healthcare is moving on their road map, and we were told they are going to give us a little...

Jan 2023
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Physician

Interfacing and Integration

The only aspect of interoperability that this product would support is claims data. So we can feed...

Jan 2023
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Physician

Service and Support

The support is pretty good. And NextGen Healthcare alerts us to things. The contacts that we have...

Jan 2023
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CIO

Functionality and Upgrades

The product's integration with the EHR at the chart level is great. I also like that the provider...

Dec 2022
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CIO

Interfacing and Integration

I would love the product to understand FQHC reporting a lot better and to further see and integrate...

Dec 2022
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CCO

ROI / Cost

The product is good, and it is getting better, but there are still challenges with it. It is...

Nov 2022
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CCO

Relationship

The vendor meets with me regularly. I have a contact, and I don't have an issue there. The vendor...

Nov 2022
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Analyst/Coordinator

Sales and Contracting

There was a care management functionality that the vendor was working on that was never truly...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is very open and receptive to feedback, and they are always willing to show end users...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The solution is integrated in one direction, looking from the EMR to the population health tool. The...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is very reliable. There is always room for improvement. There is a pretty slick...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

At times, we have to make a lot of clicks to get to where we want to go. If we are not quite sure...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to be able to more dynamically slice and dice the data within the platform and not...

Oct 2022
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Analyst/Coordinator

Implementation and Training

During the implementations and upgrades, there is a lot of appropriate professional handholding. The...

Oct 2022
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare could improve their ongoing training. The vendor has a white paper that explains...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

We are working on doing a lot of integration for our clinical pharmacists who help our patients who...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

For the end user who is just consuming the information in the system, the ease of use is very high....

Oct 2022
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Analyst/Coordinator

Lessons Learned

If I were talking to someone in my same role, I would explain that as far as getting data into the...

Oct 2022
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CIO

Future Outlook

For the foreseeable future, the system will be part of our long-term plans. Most of the reason for...

Oct 2022
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CIO

Functionality and Upgrades

NextGen Healthcare deserves credit for the design of the product because it is intuitive. We don't...

Oct 2022
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CIO

Relationship

NextGen Healthcare hasn’t promised a lot, but they have been pretty transparent. With the way the...

Oct 2022
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CIO

ROI / Cost

NextGen Healthcare charges fairly. If we don't have something and want something, we have to fill...

Oct 2022
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CIO

Implementation and Training

Getting the platform up and running was a labor of love. It took longer than we needed, but we knew...

Oct 2022
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CIO

Functionality and Upgrades

NextGen Healthcare's product is an agile platform, so we have done a lot of things with the product....

Oct 2022
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Manager

Service and Support

The vendor is responsive and doesn't ignore us. But we sometimes don’t get the right answer from the...

Oct 2022
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Manager

Relationship

I have the right account manager and sales representative. Those people respond to me. Having...

Oct 2022
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Manager

Functionality and Upgrades

The product is great for clinic-based population analytics. If we use the system the way that it is...

Oct 2022
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Manager

Technology

NextGen Healthcare uses another vendor's reporting software. That software is old and cumbersome,...

Oct 2022
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Manager

Functionality and Upgrades

I know NextGen Healthcare’s road map to a degree, and they aren’t going to get to where they need to...

Oct 2022
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(0)
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Manager

ROI / Cost

NextGen Healthcare is changing a lot of things to be subscription based, and in a way, that model is...

Oct 2022
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Manager

Service and Support

We missed a purchase order for a certain amount, and that order got missed for a couple of months....

Oct 2022
||
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Manager

Functionality and Upgrades

We have been trying to get the latest upgrade from NextGen Healthcare for quite a while. We...

Oct 2022
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Manager

Implementation and Training

The vendor is there with training when we need them. But I wish that the vendor's online offerings...

Oct 2022
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Manager

Functionality and Upgrades

The system lacks some flexibility and modernity. I hope that the upgrade will change my mind. I was...

Oct 2022
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Analyst/Coordinator

Technology

I haven't looked at a lot of other products besides NextGen Healthcare’s, but I have heard that...

Aug 2022
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Analyst/Coordinator

Service and Support

NextGen Healthcare has been doing a little better with support over the last few months. I do have a...

Aug 2022
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Analyst/Coordinator

Relationship

There have been some issues with NextGen Healthcare’s product through the years, but I don’t think...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I do like the product; it has been extremely helpful. The product is a population health system, so...

Aug 2022
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Analyst/Coordinator

Service and Support

The product works most of the time, but there are always glitches. We are always having to open...

Aug 2022
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Analyst/Coordinator

ROI / Cost

If I were talking to a peer or friend, I would definitely give them the pros that the product has...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is very user friendly, but it could use some enhancements that would make things easier...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We really look at our population health module as a way for us to assess our metrics or our...

Jun 2022
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Analyst/Coordinator

Sales and Contracting

NextGen Healthcare doesn’t keep all of their promises, but they do keep most of their promises....

Jun 2022
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Analyst/Coordinator

Service and Support

I have such high standards for support. NextGen Healthcare really could use a more collaborative...

Jun 2022
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Director

Service and Support

The NextGen Healthcare team could improve their product support and communicate their product road...

Jun 2022
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Director

Functionality and Upgrades

We struggle with the data analytics in the system. We don’t understand the data schema, so we don’t...

Jun 2022
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(0)
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Director

Implementation and Training

Training leaves something to be desired. When we first started, there were some poor videos. There...

Jun 2022
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(0)
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Director

Relationship

NextGen Healthcare's team is very focused and committed to their partnership with us. We present...

Jun 2022
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VP/Other Executive

Relationship

NextGen Healthcare continually meets with us to make sure that the tool is providing what we need....

Jun 2022
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(0)
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VP/Other Executive

Interfacing and Integration

Our state vaccination database is connected to NextGen Healthcare's system. The information is...

Jun 2022
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VP/Other Executive

ROI / Cost

The system is expensive. If we had known that it was going to cost so much, we may not have bought...

Jun 2022
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VP/Other Executive

Implementation and Training

I want more personalized training instead of just being given a white paper. The trainings were very...

Jun 2022
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VP/Other Executive

Sales and Contracting

It would be nice if the system were not based on provider licenses because we are limited on what...

Jun 2022
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VP/Other Executive

Service and Support

Although I don’t see NextGen Healthcare being very proactive, their support is one of their best features....

Jun 2022
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CEO/President

Future Outlook

We will most likely sunset the population health product in the future. Although we look favorably...

Jun 2022
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CEO/President

Functionality and Upgrades

The product is very intuitive, and it didn't require much training. It efficiently displayed care...

Jun 2022
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CEO/President

Interfacing and Integration

One shortcoming of the product is that the care gaps were not actionable at the point of care. We...

Jun 2022
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Director

Lessons Learned

If we had had the knowledge that we have today when we bought the solution, we probably would have...

May 2022
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Director

Functionality and Upgrades

We are still building the solution, so every time we turn around, something else has changed.

May 2022
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Director

Relationship

The vendor will get on the phone with us when we need help with something. One of NextGen...

May 2022
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Director

Lessons Learned

When we recommend the solution, we tell others that they should really know what they are looking...

May 2022
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Nurse

Functionality and Upgrades

I like that we can look back in the solution and get a rolling 12 months of data. However, it would...

Apr 2022
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Nurse

Relationship

NextGen Healthcare is proactive when they send us new CMS regulations. The vendor lets us know when...

Apr 2022
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Manager

Service and Support

The vendor meets with us regularly. They let us know what is new and what is coming from the...

Apr 2022
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