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NextGen Healthcare Population Health Analytics Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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CEO/President

The system does fall short in doing analytics, being able to extract data out of it, and being able...

May 2021
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CEO/President

This system is a good population health management tool, and our care managers use it and love it....

May 2021
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(0)
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CEO/President

NextGen Healthcare has been a good partner so far. We have not been the easiest client. There were...

May 2021
||
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Physician

NextGen Healthcare avoids charging for every little thing. There are modules that we need to...

May 2021
||
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Physician

The system has good dashboards and good ways to export data. They could improve the export process...

May 2021
||
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Manager

I love NextGen Healthcare, and I love using the system, but we have to complete a lot of steps just...

Apr 2021
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Manager

NextGen Healthcare is great at helping us. Everybody that we have worked with has been great about...

Apr 2021
||
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Manager

The vendor's online training videos are super helpful when we have time to stop and watch them. Most...

Apr 2021
||
(0)
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Director

I have found NextGen Healthcare to be a really great partner. They really make an effort to...

Apr 2021
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(0)
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Director

The quality of implementation is tremendous. NextGen Healthcare has a pretty solid sequence of...

Apr 2021
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(0)
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Director

Training is one of the areas where NextGen Healthcare could really do better, and there is a lot of...

Apr 2021
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(0)
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Director

Our environment is very complex, and I have several different interfaces that feed into the system...

Apr 2021
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Director

Initially, the solution didn’t quite have what we needed, so NextGen Healthcare either acquired or...

Apr 2021
||
(0)
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Director

The vendor’s phone support is the team that I have worked with since our go-live. We have regular...

Apr 2021
||
(0)
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Manager

NextGen Healthcare had a specific tool developed for UDS reporting, and we didn't get to use the...

Apr 2021
||
(0)
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Manager

NextGen Healthcare is very proud of their product, and that is fine, but we don't get a lot of added...

Apr 2021
||
(0)
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Manager

NextGen Healthcare is consistent. They haven't added costs for special reporting or anything. The...

Apr 2021
||
(0)
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Manager

When I pull reports in from different population health systems, the reports are different, and I...

Apr 2021
||
(0)
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Manager

NextGen Healthcare should have their trainings on their eLearning platform. The trainings should be...

Apr 2021
||
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Manager

NextGen Healthcare Population Health Analytics' dashboards are good. At a glance, it is easy to use...

Apr 2021
||
(0)
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Manager

Whenever we are doing population analytics, the analytics are unique to us, and no one is going to...

Apr 2021
||
(0)
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Manager

NextGen Healthcare needs to know what we need sooner because they are industry leaders. The vendor's...

Apr 2021
||
(0)
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Director

NextGen Healthcare tries to quickly enhance things as time goes on because if we lose a couple of...

Apr 2021
||
(0)
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Director

We can pinpoint gaps in care by using the tool, and we can then run reports based on those gaps in...

Apr 2021
||
(0)
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Director

I wish there were more options for identifying patient groups in the product. If we click on a...

Apr 2021
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(0)
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Director

For the first little while that we had the system, the information was incomplete. There were a lot...

Apr 2021
||
(0)
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Director

We previously used other population health tools and moved to NextGen Healthcare's system because we...

Apr 2021
||
(0)
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Director

NextGen Healthcare's system has been a lifesaver for us. Our physicians have money held from their...

Apr 2021
||
(0)
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Director

With our previous vendor, if I put in a ticket, it could take four or five months to get fixed. With...

Apr 2021
||
(0)
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Director

The time NextGen Healthcare's system saves a manager, supervisor, or officer is beyond anything. We...

Apr 2021
||
(0)
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Director

We looked at multiple products trying to figure out what we could do to be more efficient and...

Apr 2021
||
(0)
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CMO

I can always think of other things that I need, but in terms of the solution's performance and its...

Apr 2021
||
(0)
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CMO

NextGen Healthcare has been really good at delivering what they promised on schedule. I have never...

Apr 2021
||
(0)
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CMO

More integration would always be great if it were possible. NextGen Healthcare has done a good job,...

Apr 2021
||
(0)
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CMO

We have been able to work with NextGen Healthcare on developing things. The vendor has always been...

Apr 2021
||
(0)
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CIO

I like the tool very much. The tool is fantastic for an administrator who wants to track statistics,...

Apr 2021
||
(0)
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CIO

The tool is very helpful for patient care. But it is more helpful when we as an organization look at...

Apr 2021
||
(0)
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CIO

I am happy with the system. It is one of the better add-ons that we have from NextGen Healthcare....

Apr 2021
||
(0)
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CIO

Once people get past the learning curve, the system is easy to use. NextGen Healthcare does have...

Apr 2021
||
(0)
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CIO

Not everybody calls the support phone number. If somebody is having an issue, that person will go to...

Apr 2021
||
(0)
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CIO

One drawback is that if we were to call the support number after hours, there would be a cost...

Apr 2021
||
(0)
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CIO

I would be very likely to recommend the NextGen Healthcare system to others, especially other...

Apr 2021
||
(0)
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CIO

We have the capability to make the NextGen Healthcare system whatever we need it to be. That is...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

Sometimes the system is not quite everything that I need it to be, but it is what NextGen Healthcare...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

We chose NextGen Healthcare because we already had a partnership with them, so it made more sense...

Apr 2021
||
(0)
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Manager

Something that was better about our previous vendor was they were a little more like a start-up...

Apr 2021
||
(0)
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 or  to see details.

Manager

The solution is going to be integrated better with our EMR than our previous system was, but when it...

Apr 2021
||
(0)
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Manager

NextGen Healthcare has a habit of nickel-and-diming us because we had to go back to negotiate and...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

I am disappointed at how the system is not used as often as I thought it would be. I don't know...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare's customer service has not disappointed. The implementation services are amazing....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform is great, and a lot of that is because it was developed differently. The integration...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

NextGen Healthcare's leadership is great, and their support people are always responsive and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We need better reporting functionality from NextGen Healthcare Population Health Analytics. The tool...

Apr 2021
||
(0)
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Nurse

I am pleased with NextGen Healthcare's system. One of the things I like best is the ability to do...

Mar 2021
||
(0)
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Nurse

NextGen Healthcare does our annual updates as part of the cost of doing business with them. There is...

Mar 2021
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(0)
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Manager

NextGen Healthcare Population Health Analytics has really saved us with some of its reporting...

Mar 2021
||
(0)
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Manager

NextGen Healthcare Population Health Analytics is a separate thing from the vendor's other...

Mar 2021
||
(0)
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 or  to see details.

Nurse

In terms of population health, medication inventory control, and some other things that we are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare is very much a part of our long-term plans. The population health tool delivers...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation relied on the customer doing most of the work, and it was a relatively new...

Nov 2020
||
(0)
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VP/Other Executive

The ongoing support is pretty good. I think NextGen Healthcare could use their account executives to...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

NextGen Healthcare is not very intuitive, truthfully. Once we have been trained and if we work in...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

There are things that are fully integrated into the system, and other systems don’t have anything...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

To another organization actively looking, I would recommend NextGen Healthcare and their solutions suite....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

My experience with NextGen Healthcare has been progressively better. Initially, I don’t think that...

Nov 2020
||
(0)
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CMIO

I don’t want to root for the home team. I was with NextGen Healthcare when I would have given them...

Nov 2020
||
(0)
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CMIO

In terms of delivering new technology, there are doctors in my group that would give NextGen...

Nov 2020
||
(0)
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CMIO

I have a couple of executives’ phone numbers. If I need to talk to any of them, by the time a...

Nov 2020
||
(0)
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 or  to see details.

CMIO

As part of driving outcomes, we need reliable data entry, and because we have offloaded that to a...

Nov 2020
||
(0)
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