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NextGen Healthcare Population Health Analytics Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Physician

NextGen Healthcare avoids charging for every little thing. There are modules that we need to...

May 2021
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Physician

The system has good dashboards and good ways to export data. They could improve the export process...

May 2021
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Manager

I love NextGen Healthcare, and I love using the system, but we have to complete a lot of steps just...

Apr 2021
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Manager

NextGen Healthcare is great at helping us. Everybody that we have worked with has been great about...

Apr 2021
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Manager

The vendor's online training videos are super helpful when we have time to stop and watch them. Most...

Apr 2021
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Director

I have found NextGen Healthcare to be a really great partner. They really make an effort to...

Apr 2021
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Director

The quality of implementation is tremendous. NextGen Healthcare has a pretty solid sequence of...

Apr 2021
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Director

Training is one of the areas where NextGen Healthcare could really do better, and there is a lot of...

Apr 2021
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Director

Our environment is very complex, and I have several different interfaces that feed into the system...

Apr 2021
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Director

Initially, the solution didn’t quite have what we needed, so NextGen Healthcare either acquired or...

Apr 2021
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Director

The vendor’s phone support is the team that I have worked with since our go-live. We have regular...

Apr 2021
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Manager

NextGen Healthcare had a specific tool developed for UDS reporting, and we didn't get to use the...

Apr 2021
||
(0)
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Manager

NextGen Healthcare is very proud of their product, and that is fine, but we don't get a lot of added...

Apr 2021
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Manager

NextGen Healthcare is consistent. They haven't added costs for special reporting or anything. The...

Apr 2021
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Manager

When I pull reports in from different population health systems, the reports are different, and I...

Apr 2021
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(0)
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Manager

NextGen Healthcare should have their trainings on their eLearning platform. The trainings should be...

Apr 2021
||
(0)
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Manager

NextGen Healthcare Population Health Analytics' dashboards are good. At a glance, it is easy to use...

Apr 2021
||
(0)
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Manager

Whenever we are doing population analytics, the analytics are unique to us, and no one is going to...

Apr 2021
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Manager

NextGen Healthcare needs to know what we need sooner because they are industry leaders. The vendor's...

Apr 2021
||
(0)
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Director

NextGen Healthcare tries to quickly enhance things as time goes on because if we lose a couple of...

Apr 2021
||
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Director

We can pinpoint gaps in care by using the tool, and we can then run reports based on those gaps in...

Apr 2021
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Director

I wish there were more options for identifying patient groups in the product. If we click on a...

Apr 2021
||
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Director

For the first little while that we had the system, the information was incomplete. There were a lot...

Apr 2021
||
(0)
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Director

We previously used other population health tools and moved to NextGen Healthcare's system because we...

Apr 2021
||
(0)
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Director

NextGen Healthcare's system has been a lifesaver for us. Our physicians have money held from their...

Apr 2021
||
(0)
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Director

With our previous vendor, if I put in a ticket, it could take four or five months to get fixed. With...

Apr 2021
||
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Director

The time NextGen Healthcare's system saves a manager, supervisor, or officer is beyond anything. We...

Apr 2021
||
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Director

We looked at multiple products trying to figure out what we could do to be more efficient and...

Apr 2021
||
(0)
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CMO

I can always think of other things that I need, but in terms of the solution's performance and its...

Apr 2021
||
(0)
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CMO

NextGen Healthcare has been really good at delivering what they promised on schedule. I have never...

Apr 2021
||
(0)
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CMO

More integration would always be great if it were possible. NextGen Healthcare has done a good job,...

Apr 2021
||
(0)
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CMO

We have been able to work with NextGen Healthcare on developing things. The vendor has always been...

Apr 2021
||
(0)
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CIO

I like the tool very much. The tool is fantastic for an administrator who wants to track statistics,...

Apr 2021
||
(0)
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CIO

The tool is very helpful for patient care. But it is more helpful when we as an organization look at...

Apr 2021
||
(0)
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CIO

I am happy with the system. It is one of the better add-ons that we have from NextGen Healthcare....

Apr 2021
||
(0)
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CIO

Once people get past the learning curve, the system is easy to use. NextGen Healthcare does have...

Apr 2021
||
(0)
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CIO

Not everybody calls the support phone number. If somebody is having an issue, that person will go to...

Apr 2021
||
(0)
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CIO

One drawback is that if we were to call the support number after hours, there would be a cost...

Apr 2021
||
(0)
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CIO

I would be very likely to recommend the NextGen Healthcare system to others, especially other...

Apr 2021
||
(0)
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CIO

We have the capability to make the NextGen Healthcare system whatever we need it to be. That is...

Apr 2021
||
(0)
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Director

Sometimes the system is not quite everything that I need it to be, but it is what NextGen Healthcare...

Apr 2021
||
(0)
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Manager

We chose NextGen Healthcare because we already had a partnership with them, so it made more sense...

Apr 2021
||
(0)
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Manager

Something that was better about our previous vendor was they were a little more like a start-up...

Apr 2021
||
(0)
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Manager

The solution is going to be integrated better with our EMR than our previous system was, but when it...

Apr 2021
||
(0)
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Manager

NextGen Healthcare has a habit of nickel-and-diming us because we had to go back to negotiate and...

Apr 2021
||
(0)
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Director

I am disappointed at how the system is not used as often as I thought it would be. I don't know...

Apr 2021
||
(0)
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 or  to see details.

Director

NextGen Healthcare's customer service has not disappointed. The implementation services are amazing....

Apr 2021
||
(0)
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Director

The platform is great, and a lot of that is because it was developed differently. The integration...

Apr 2021
||
(0)
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CMO

NextGen Healthcare's leadership is great, and their support people are always responsive and...

Apr 2021
||
(0)
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CMO

We need better reporting functionality from NextGen Healthcare Population Health Analytics. The tool...

Apr 2021
||
(0)
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Nurse

I am pleased with NextGen Healthcare's system. One of the things I like best is the ability to do...

Mar 2021
||
(0)
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Nurse

NextGen Healthcare does our annual updates as part of the cost of doing business with them. There is...

Mar 2021
||
(0)
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Manager

NextGen Healthcare Population Health Analytics has really saved us with some of its reporting...

Mar 2021
||
(0)
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Manager

NextGen Healthcare Population Health Analytics is a separate thing from the vendor's other...

Mar 2021
||
(0)
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Nurse

In terms of population health, medication inventory control, and some other things that we are...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

NextGen Healthcare is very much a part of our long-term plans. The population health tool delivers...

Nov 2020
||
(0)
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VP/Other Executive

The implementation relied on the customer doing most of the work, and it was a relatively new...

Nov 2020
||
(0)
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VP/Other Executive

The ongoing support is pretty good. I think NextGen Healthcare could use their account executives to...

Nov 2020
||
(0)
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VP/Other Executive

NextGen Healthcare is not very intuitive, truthfully. Once we have been trained and if we work in...

Nov 2020
||
(0)
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CMIO

There are things that are fully integrated into the system, and other systems don’t have anything...

Nov 2020
||
(0)
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CMIO

To another organization actively looking, I would recommend NextGen Healthcare and their solutions suite....

Nov 2020
||
(0)
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CMIO

My experience with NextGen Healthcare has been progressively better. Initially, I don’t think that...

Nov 2020
||
(0)
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CMIO

I don’t want to root for the home team. I was with NextGen Healthcare when I would have given them...

Nov 2020
||
(0)
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CMIO

In terms of delivering new technology, there are doctors in my group that would give NextGen...

Nov 2020
||
(0)
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CMIO

I have a couple of executives’ phone numbers. If I need to talk to any of them, by the time a...

Nov 2020
||
(0)
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CMIO

As part of driving outcomes, we need reliable data entry, and because we have offloaded that to a...

Nov 2020
||
(0)
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Manager

The product is absolutely meeting our needs. I would highly recommend it. There is community support...

Jul 2020
||
(0)
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Manager

We have worked with the vendor for a few years, and we are extremely impressed with the product and,...

Jul 2020
||
(0)
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Manager

A lot of my requests are for something extra that is not already available. I usually find out that...

Jul 2020
||
(0)
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Manager

There is one thing that the vendor has available that I am not yet using. That is the ability to go...

Jul 2020
||
(0)
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CEO/President

An executive of NextGen Healthcare routinely responds to my phone calls and emails personally. I...

Jun 2020
||
(0)
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CEO/President

I would recommend the product to a peer or friend. The product was easy to onboard, and the...

Jun 2020
||
(0)
 Thank you  Helpful

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CEO/President

Overall, the integration is solid but isn't perfect. There has been a long delay in getting claims...

Jun 2020
||
(0)
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Director

When we first had to do our quality reporting, it seemed to be a new experience for EagleDream...

Jun 2020
||
(0)
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Director

NextGen Healthcare is absolutely part of our long-term plans, and we would buy from them again...

Jun 2020
||
(0)
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 or  to see details.

Director

When we wanted to get data interfaced into the system, the vendor worked to help us bring in that...

Jun 2020
||
(0)
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Director

We pay a lot of money for the system. We demand a lot, and we expect a lot. The vendor delivers a...

Jun 2020
||
(0)
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Director

The initial training involved some videos in a learning management system. They were okay, but they...

Jun 2020
||
(0)
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Director

An area that could be improved is NextGen Healthcare’s communication of enhancements. The vendor has...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

The functionality of the system is very good. One of the subtle things that makes the system good...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

NextGen Healthcare is still improving some of their internal processes for their production support...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

The head of EagleDream Health has been very hands on and has come on-site. The vendor’s executives...

Jun 2020
||
(0)
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 or  to see details.

Director

I would probably not buy the product again. We have had some challenges with the product since the...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

We pay a monthly service fee for the product, but we don’t feel nickel-and-dimed.

Jun 2020
||
(0)
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 or  to see details.

Director

The initial training we received from the vendor was good, but the ongoing training was lacking.

Jun 2020
||
(0)
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Director

I wouldn’t recommend the product to others. We have had years of constant issues with it. I would...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

I have never had a problem with the software. The implementations have always gone smoothly for us....

Jun 2020
||
(0)
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Director

The vendor does very well in delivering new technology. A couple of years ago, I probably would have...

Jun 2020
||
(0)
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Director

The individual who was with us when we began the implementation has continued to stay in touch with...

Jun 2020
||
(0)
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Director

I would tell people that the product is a very powerful analytics tool. I admit that we are nowhere...

Jun 2020
||
(0)
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Director

I am not sure where NextGen Healthcare's solution is going to end up. There are some state-level...

Jun 2020
||
(0)
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Director

One of the nicest things to me is that NextGen Healthcare’s system is API based, so I have a...

Jun 2020
||
(0)
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Director

Something that could make NextGen Healthcare's system easier to use is better clarity in the documentation....

Jun 2020
||
(0)
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Director

The product is not meeting all of our needs because we haven’t upgraded. Things would be better if...

Jun 2020
||
(0)
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Director

If NextGen Healthcare is getting into analytics tools that have broader applications and that don’t...

Jun 2020
||
(0)
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Director

I don’t think the population health product is helpful. We get certain support for tool development,...

Jun 2020
||
(0)
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Director

The implementation was really slow early on. It took way too long for us to get up and running. Some...

Jun 2020
||
(0)
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 or  to see details.

Director

The system is intuitive. I click on things that I want to look at and drill down into. The product...

Jun 2020
||
(0)
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Manager

We haven’t been charged for anything past our original agreement with NextGen Healthcare. I...

Jun 2020
||
(0)
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 or  to see details.

Manager

NextGen Healthcare is actually doing really well in terms of helping us achieve our integration...

Jun 2020
||
(0)
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 or  to see details.

Manager

If NextGen Healthcare completes what they are working on, my satisfaction will be high because the...

Jun 2020
||
(0)
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Manager

Our implementations and upgrades are very easy. We have a team of analysts that help with mapping....

Jun 2020
||
(0)
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Manager

The system’s ease of use is suffering right now because the system isn’t integrated. The use of the...

Jun 2020
||
(0)
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Manager

One of our issues is that the reports don’t meet our unique needs. The reports are great in terms of...

Jun 2020
||
(0)
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Manager

Generally, we wanted to use the product for presentations for our board, and we have done that based...

Jun 2020
||
(0)
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