NextGen Healthcare Population Health Analytics
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
User Commentary
We have definitely noticed a difference in customer care. NextGen Healthcare stopped putting their...
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A few years ago, I would have said that everything with NextGen Healthcare was great. However, we...
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Even though this system goes through NextGen Healthcare, a different team works on it, and they seem...
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We have a certain number of measures that come out of the box with the product, and we get one...
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NextGen Healthcare had some growing pains in dealing with our organization type. They came from the...
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We have been satisfied with the training. Over the time that we have worked with NextGen Healthcare,...
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NextGen Healthcare acquired this product and is looking to integrate it into the NextGen Healthcare...
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We have been very happy with the measure calculations, the gaps in care piece, and the measure specs...
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NextGen Healthcare is still learning to work with SSO and how we feed the system the data. The data...
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Whether we were doing an aggregation or recalculating, the performance of the system's user...
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One of the things we looked for when we were evaluating tools was the ease of use and a clean user...
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NextGen Healthcare does upgrades in the same way that a lot of vendors do. They wait to see whether...
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Implementing NextGen Healthcare's system raises the bar substantially and puts us into the...
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We used to be able to go directly to the experts at the vendor that NextGen Healthcare acquired. Now...
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NextGen Healthcare has been terrific with executive involvement. We are fortunate to have a monthly...
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NextGen Healthcare is really serious about driving tangible outcomes. NextGen Healthcare is not...
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NextGen Healthcare has a good clinical staff, and they have physicians on staff that have a clinical...
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NextGen Healthcare is not inexpensive. We have a dialog with them now. As we offer the system out to...
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We have had a really good track record with NextGen Healthcare keeping their promises. It may take...
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We like the system, but it is expensive. In some cases, we could pull together a skunkworks project...
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The implementation was very smooth. There was a bit of back and forth in terms of some nuances of...
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The system is fairly intuitive. There is only so much training to be had. There is an ongoing...
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There have been some hiccups in the care management piece regarding some of what has been promised...
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There is some lag time between the care management that the vendor promised and ultimately...
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One of our major objectives is to get the providers to use the product and have access to the...
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The system gives us really good insight into what we think the total cost of care is, and that is an...
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The product has the benefit of being integrated with the EMR. It is always improving, and there is...
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There are some drill-down limitations. It would be great to be able to dive into and find some key...
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The product is highly robust. It is very visually pleasing and intuitive. It is user friendly. There...
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NextGen Healthcare is a cutting-edge company, especially in population health management. They are...
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There is more promise on the horizon of where the product will be going. There is a fairly flexible...
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The system does fall short in doing analytics, being able to extract data out of it, and being able...
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This system is a good population health management tool, and our care managers use it and love it....
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NextGen Healthcare has been a good partner so far. We have not been the easiest client. There were...
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NextGen Healthcare avoids charging for every little thing. There are modules that we need to...
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The system has good dashboards and good ways to export data. They could improve the export process...
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I love NextGen Healthcare, and I love using the system, but we have to complete a lot of steps just...
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NextGen Healthcare is great at helping us. Everybody that we have worked with has been great about...
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The vendor's online training videos are super helpful when we have time to stop and watch them. Most...
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I have found NextGen Healthcare to be a really great partner. They really make an effort to...
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The quality of implementation is tremendous. NextGen Healthcare has a pretty solid sequence of...
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Training is one of the areas where NextGen Healthcare could really do better, and there is a lot of...
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Our environment is very complex, and I have several different interfaces that feed into the system...
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Initially, the solution didn’t quite have what we needed, so NextGen Healthcare either acquired or...
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The vendor’s phone support is the team that I have worked with since our go-live. We have regular...
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NextGen Healthcare had a specific tool developed for UDS reporting, and we didn't get to use the...
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NextGen Healthcare is very proud of their product, and that is fine, but we don't get a lot of added...
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NextGen Healthcare is consistent. They haven't added costs for special reporting or anything. The...
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When I pull reports in from different population health systems, the reports are different, and I...
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NextGen Healthcare should have their trainings on their eLearning platform. The trainings should be...
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NextGen Healthcare Population Health Analytics' dashboards are good. At a glance, it is easy to use...
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Whenever we are doing population analytics, the analytics are unique to us, and no one is going to...
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NextGen Healthcare needs to know what we need sooner because they are industry leaders. The vendor's...
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NextGen Healthcare tries to quickly enhance things as time goes on because if we lose a couple of...
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We can pinpoint gaps in care by using the tool, and we can then run reports based on those gaps in...
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I wish there were more options for identifying patient groups in the product. If we click on a...
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For the first little while that we had the system, the information was incomplete. There were a lot...
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We previously used other population health tools and moved to NextGen Healthcare's system because we...
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NextGen Healthcare's system has been a lifesaver for us. Our physicians have money held from their...
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With our previous vendor, if I put in a ticket, it could take four or five months to get fixed. With...
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The time NextGen Healthcare's system saves a manager, supervisor, or officer is beyond anything. We...
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We looked at multiple products trying to figure out what we could do to be more efficient and...
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I can always think of other things that I need, but in terms of the solution's performance and its...
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NextGen Healthcare has been really good at delivering what they promised on schedule. I have never...
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More integration would always be great if it were possible. NextGen Healthcare has done a good job,...
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We have been able to work with NextGen Healthcare on developing things. The vendor has always been...
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I like the tool very much. The tool is fantastic for an administrator who wants to track statistics,...
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The tool is very helpful for patient care. But it is more helpful when we as an organization look at...
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I am happy with the system. It is one of the better add-ons that we have from NextGen Healthcare....
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Once people get past the learning curve, the system is easy to use. NextGen Healthcare does have...
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Not everybody calls the support phone number. If somebody is having an issue, that person will go to...
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One drawback is that if we were to call the support number after hours, there would be a cost...
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I would be very likely to recommend the NextGen Healthcare system to others, especially other...
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We have the capability to make the NextGen Healthcare system whatever we need it to be. That is...
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Sometimes the system is not quite everything that I need it to be, but it is what NextGen Healthcare...
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We chose NextGen Healthcare because we already had a partnership with them, so it made more sense...
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Something that was better about our previous vendor was they were a little more like a start-up...
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The solution is going to be integrated better with our EMR than our previous system was, but when it...
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NextGen Healthcare has a habit of nickel-and-diming us because we had to go back to negotiate and...
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I am disappointed at how the system is not used as often as I thought it would be. I don't know...
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NextGen Healthcare's customer service has not disappointed. The implementation services are amazing....
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The platform is great, and a lot of that is because it was developed differently. The integration...
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NextGen Healthcare's leadership is great, and their support people are always responsive and...
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We need better reporting functionality from NextGen Healthcare Population Health Analytics. The tool...
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I am pleased with NextGen Healthcare's system. One of the things I like best is the ability to do...
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NextGen Healthcare does our annual updates as part of the cost of doing business with them. There is...
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NextGen Healthcare Population Health Analytics has really saved us with some of its reporting...
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NextGen Healthcare Population Health Analytics is a separate thing from the vendor's other...
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In terms of population health, medication inventory control, and some other things that we are...
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