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User Commentary
Functionality and Upgrades
Our experience with the product has been mixed. Our organization provides primary care and some...
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Implementation and Training
NextGen Healthcare could do a bit more guided training. They provide a lot of great videos, but we...
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Service and Support
Our implementation team and ongoing support team have been really available for us. They have...
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Functionality and Upgrades
The product is only really accurate for our primary care practice, and that practice only covers a...
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Interfacing and Integration
The product really hasn’t done much for us in terms of integrating systems because there have been...
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Sales and Contracting
Overall, NextGen Healthcare did a good job on our implementation, but we still don't have some...
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Functionality and Upgrades
The vendor has recently incorporated an application in partnership with the population health tool....
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Relationship
The creator of the tool was very passionate and championed it. However, that person has stepped...
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Service and Support
The group that works with the product is really solid. They are very professional, and they know...
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Functionality and Upgrades
The product is a web-based program, and it is super user friendly. It can drill down to our...
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Relationship
NextGen Healthcare has regularly engaged us about our ideas, our concerns, our likes, and our...
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Relationship
The vendor has a success community where we can go and where people can make suggestions to us. We...
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Relationship
We have been with NextGen Healthcare for years, and we still have regular meetings with our...
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Service and Support
When we submit a ticket, we usually get some type of response from the vendor within the day. Their...
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Functionality and Upgrades
The product is a great out-of-the box solution, and it does a great job with reporting metrics for...
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Functionality and Upgrades
The product is a good value for the cost, but the product doesn’t have enough data functionalities...
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Relationship
The vendor negotiates and works well with us. If we ask for extra hours to build new things, the...
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Interfacing and Integration
Our issues with the product are on the interoperability side. The product is great if we use it as...
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Functionality and Upgrades
A couple of little things don't work as well as we were told they would, but for the most part, the...
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Other Observations & Comments
NextGen Healthcare is moving on their road map, and we were told they are going to give us a little...
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Interfacing and Integration
The only aspect of interoperability that this product would support is claims data. So we can feed...
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Service and Support
The support is pretty good. And NextGen Healthcare alerts us to things. The contacts that we have...
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Functionality and Upgrades
The product's integration with the EHR at the chart level is great. I also like that the provider...
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Interfacing and Integration
I would love the product to understand FQHC reporting a lot better and to further see and integrate...
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ROI / Cost
The product is good, and it is getting better, but there are still challenges with it. It is...
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Relationship
The vendor meets with me regularly. I have a contact, and I don't have an issue there. The vendor...
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Sales and Contracting
There was a care management functionality that the vendor was working on that was never truly...
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Relationship
The vendor is very open and receptive to feedback, and they are always willing to show end users...
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Interfacing and Integration
The solution is integrated in one direction, looking from the EMR to the population health tool. The...
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Functionality and Upgrades
The product is very reliable. There is always room for improvement. There is a pretty slick...
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Functionality and Upgrades
At times, we have to make a lot of clicks to get to where we want to go. If we are not quite sure...
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Functionality and Upgrades
We would like to be able to more dynamically slice and dice the data within the platform and not...
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Implementation and Training
During the implementations and upgrades, there is a lot of appropriate professional handholding. The...
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Implementation and Training
NextGen Healthcare could improve their ongoing training. The vendor has a white paper that explains...
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Interfacing and Integration
We are working on doing a lot of integration for our clinical pharmacists who help our patients who...
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Functionality and Upgrades
For the end user who is just consuming the information in the system, the ease of use is very high....
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Lessons Learned
If I were talking to someone in my same role, I would explain that as far as getting data into the...
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Future Outlook
For the foreseeable future, the system will be part of our long-term plans. Most of the reason for...
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Functionality and Upgrades
NextGen Healthcare deserves credit for the design of the product because it is intuitive. We don't...
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Relationship
NextGen Healthcare hasn’t promised a lot, but they have been pretty transparent. With the way the...
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ROI / Cost
NextGen Healthcare charges fairly. If we don't have something and want something, we have to fill...
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Implementation and Training
Getting the platform up and running was a labor of love. It took longer than we needed, but we knew...
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Functionality and Upgrades
NextGen Healthcare's product is an agile platform, so we have done a lot of things with the product....
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Service and Support
The vendor is responsive and doesn't ignore us. But we sometimes don’t get the right answer from the...
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Relationship
I have the right account manager and sales representative. Those people respond to me. Having...
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Functionality and Upgrades
The product is great for clinic-based population analytics. If we use the system the way that it is...
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Technology
NextGen Healthcare uses another vendor's reporting software. That software is old and cumbersome,...
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Functionality and Upgrades
I know NextGen Healthcare’s road map to a degree, and they aren’t going to get to where they need to...
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ROI / Cost
NextGen Healthcare is changing a lot of things to be subscription based, and in a way, that model is...
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Service and Support
We missed a purchase order for a certain amount, and that order got missed for a couple of months....
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Functionality and Upgrades
We have been trying to get the latest upgrade from NextGen Healthcare for quite a while. We...
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Implementation and Training
The vendor is there with training when we need them. But I wish that the vendor's online offerings...
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Functionality and Upgrades
The system lacks some flexibility and modernity. I hope that the upgrade will change my mind. I was...
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Technology
I haven't looked at a lot of other products besides NextGen Healthcare’s, but I have heard that...
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Service and Support
NextGen Healthcare has been doing a little better with support over the last few months. I do have a...
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Relationship
There have been some issues with NextGen Healthcare’s product through the years, but I don’t think...
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Functionality and Upgrades
I do like the product; it has been extremely helpful. The product is a population health system, so...
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Service and Support
The product works most of the time, but there are always glitches. We are always having to open...
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ROI / Cost
If I were talking to a peer or friend, I would definitely give them the pros that the product has...
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Functionality and Upgrades
The product is very user friendly, but it could use some enhancements that would make things easier...
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Functionality and Upgrades
We really look at our population health module as a way for us to assess our metrics or our...
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Sales and Contracting
NextGen Healthcare doesn’t keep all of their promises, but they do keep most of their promises....
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Service and Support
I have such high standards for support. NextGen Healthcare really could use a more collaborative...
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Service and Support
The NextGen Healthcare team could improve their product support and communicate their product road...
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Functionality and Upgrades
We struggle with the data analytics in the system. We don’t understand the data schema, so we don’t...
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Implementation and Training
Training leaves something to be desired. When we first started, there were some poor videos. There...
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Relationship
NextGen Healthcare's team is very focused and committed to their partnership with us. We present...
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Relationship
NextGen Healthcare continually meets with us to make sure that the tool is providing what we need....
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Interfacing and Integration
Our state vaccination database is connected to NextGen Healthcare's system. The information is...
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ROI / Cost
The system is expensive. If we had known that it was going to cost so much, we may not have bought...
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Implementation and Training
I want more personalized training instead of just being given a white paper. The trainings were very...
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Sales and Contracting
It would be nice if the system were not based on provider licenses because we are limited on what...
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Service and Support
Although I don’t see NextGen Healthcare being very proactive, their support is one of their best features....
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Future Outlook
We will most likely sunset the population health product in the future. Although we look favorably...
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Functionality and Upgrades
The product is very intuitive, and it didn't require much training. It efficiently displayed care...
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Interfacing and Integration
One shortcoming of the product is that the care gaps were not actionable at the point of care. We...
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Lessons Learned
If we had had the knowledge that we have today when we bought the solution, we probably would have...
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Functionality and Upgrades
We are still building the solution, so every time we turn around, something else has changed.
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Relationship
The vendor will get on the phone with us when we need help with something. One of NextGen...
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Lessons Learned
When we recommend the solution, we tell others that they should really know what they are looking...
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Functionality and Upgrades
I like that we can look back in the solution and get a rolling 12 months of data. However, it would...
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Relationship
NextGen Healthcare is proactive when they send us new CMS regulations. The vendor lets us know when...
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Service and Support
The vendor meets with us regularly. They let us know what is new and what is coming from the...
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