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User Commentary
Loyalty, Product
I’m optimistic about NextGen Healthcare's system because it is a relatively newer expansion of an...
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Product, Value
NextGen Healthcare's product is very successful in tangible outcomes, but we are having problems...
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Value
NextGen Healthcare tries to avoid charging for every little thing, but I don’t think it always works...
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Product, Value
With population health, there are claims file feeds that we can upload from CMS and other payer...
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Relationship
NextGen Healthcare keeps their promises more times than not. I think they are advancing...
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Relationship
The vendor is pretty proactive about reaching out to us. When it comes to executive involvement, the...
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Loyalty, Relationship, Product
With the changes in hierarchical condition codings from CMS, I haven't been too awfully satisfied...
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Product, Value
The vendor's population health management tool actually works. I wouldn't give the vendor a fully...
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Product
The product is a web-based interface, and there are just not many moving parts, so when NextGen...
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Relationship
NextGen Healthcare has a pretty dedicated staff for the system; they are very responsive. I have a...
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Value
If we compare NextGen Healthcare against Epic, NextGen Healthcare's product is a bargain. But...
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Relationship, Operations
We upgraded to our current version of NextGen Healthcare Population Health Analytics, and the...
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Culture, Loyalty
We are able to report and see the outcomes with NextGen Healthcare Population Health Analytics. If...
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Relationship
We are paying a lot for NextGen Healthcare Population Health Analytics and are getting slow support....
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Relationship
NextGen Healthcare is doing the best they can given what just transpired in their acquisition and...
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Loyalty, Relationship
Overall, I have been very pleased with the system. The vendor has a good team, and they seem to have...
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Product
The system is really good at pulling in individual reports and visualizing data at the point of care....
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Loyalty
We decided to go with NextGen Healthcare's system because we were already technically integrated...
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Product
I would like to see a communication platform for the patients in the system. For example, if we have...
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Operations, Product
NextGen Healthcare was really slow to do a certain upgrade, and there were some issues with certain...
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Relationship
NextGen Healthcare does a better job than other vendors of making sure that we are informed of...
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Loyalty, Product
NextGen Healthcare doesn't work with other entities well. When ACOs are looking at trying to...
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Relationship
I have a representative who works with me regularly, and I can reach out to them whenever I need to...
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Relationship
There are a few things I wish the product did that I thought it did when we bought it, but it...
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Product, Value
NexGen Healthcare Population Health Analytics has been the most beneficial piece of software that I...
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Product, Value
Before we got the product, there were a lot of cumbersome, manual operations and things in the EHR...
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Product
NextGen Healthcare’s products are good. Some products are better than others, and NextGen Healthcare...
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Relationship
The support is very strong. The people in the development world are really top notch.
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Value
We monitor what we pay for. When I compare the price of that system to the prices of other products,...
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Relationship
Outside of support, project management, and mapping health implementations, I haven't seen anything...
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Operations, Product
The product is intuitive. There are two different ways to use it. There is a web version people can...
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Product
The only thing that we can't do in the product is document in there. We can click on dials and see...
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Relationship
The vendor reaches out proactively when we miss a data load for an evening.
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Relationship
The vendor’s technical support team is pretty good, but one time, it took us a while to get...
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Relationship
From a project management perspective, NextGen Healthcare is pretty solid. We are currently in a...
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Operations, Product
The product is great if customers don't have informatics teams and have one point of contact; that...
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Relationship
If we have 10 problems and we submit them all to the vendor, we get feedback and responses depending...
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Operations
NextGen Healthcare doesn’t do any training, but when we do meet with the vendor, they do explain...
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Loyalty, Product
We have had to go down our own separate avenues to do some of the things we felt were missing from...
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Product
With the product's website version that our nonprovider staff uses, we would like the vendor to...
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Relationship
NextGen Healthcare has not been able to keep all their promises. There have been some accuracy...
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Operations
NextGen Healthcare had a good implementation process. Things were mapped out well in terms of when...
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Operations
I had only one gripe with NextGen Healthcare’s implementation. I needed an additional level of...
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Operations
There hasn't necessarily been any ongoing training from NextGen Healthcare, but if I need training,...
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Product
It would be great if NextGen Healthcare's system integrated more with our EHR so that providers were...
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Culture, Product
We need one component, and NextGen Healthcare marketed that the system had that component. We need...
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Loyalty, Relationship, Product
I haven't seen anything fundamentally different from NextGen Healthcare in the last few years. In...
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Relationship
NextGen Healthcare is very responsive, but sometimes they answer that they can't help us. I have one...
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Product, Value
The fundamental reason that NextGen Healthcare's product is helpful is that it puts visibility in...
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Culture, Value
NextGen Healthcare has been generous with their billing and has been willing to add some things at...
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