NextGen Healthcare Population Health Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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Director

Product, Value

With population health, there are claims file feeds that we can upload from CMS and other payer...

Mar 2024
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VP/Other Executive

Relationship

NextGen Healthcare keeps their promises more times than not. I think they are advancing...

Mar 2024
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Director

Relationship

The vendor is pretty proactive about reaching out to us. When it comes to executive involvement, the...

Mar 2024
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Director

Loyalty, Relationship, Product

With the changes in hierarchical condition codings from CMS, I haven't been too awfully satisfied...

Mar 2024
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Director

Product, Value

The vendor's population health management tool actually works. I wouldn't give the vendor a fully...

Mar 2024
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VP/Other Executive

Product

The product is a web-based interface, and there are just not many moving parts, so when NextGen...

Feb 2024
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VP/Other Executive

Relationship

NextGen Healthcare has a pretty dedicated staff for the system; they are very responsive. I have a...

Feb 2024
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CMO

Value

If we compare NextGen Healthcare against Epic, NextGen Healthcare's product is a bargain. But...

Jan 2024
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CIO

Relationship, Operations

We upgraded to our current version of NextGen Healthcare Population Health Analytics, and the...

Dec 2023
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CIO

Culture, Loyalty

We are able to report and see the outcomes with NextGen Healthcare Population Health Analytics. If...

Dec 2023
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CIO

Relationship

We are paying a lot for NextGen Healthcare Population Health Analytics and are getting slow support....

Dec 2023
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CIO

Relationship

NextGen Healthcare is doing the best they can given what just transpired in their acquisition and...

Dec 2023
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Director

Loyalty, Relationship

Overall, I have been very pleased with the system. The vendor has a good team, and they seem to have...

Nov 2023
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Director

Product

The system is really good at pulling in individual reports and visualizing data at the point of care....

Nov 2023
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Director

Loyalty

We decided to go with NextGen Healthcare's system because we were already technically integrated...

Nov 2023
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Director

Product

I would like to see a communication platform for the patients in the system. For example, if we have...

Nov 2023
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Nurse

Operations, Product

NextGen Healthcare was really slow to do a certain upgrade, and there were some issues with certain...

Oct 2023
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Nurse

Relationship

NextGen Healthcare does a better job than other vendors of making sure that we are informed of...

Oct 2023
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Nurse

Loyalty, Product

NextGen Healthcare doesn't work with other entities well. When ACOs are looking at trying to...

Oct 2023
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Director

Relationship

I have a representative who works with me regularly, and I can reach out to them whenever I need to...

Oct 2023
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Director

Relationship

There are a few things I wish the product did that I thought it did when we bought it, but it...

Oct 2023
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Director

Product, Value

NexGen Healthcare Population Health Analytics has been the most beneficial piece of software that I...

Oct 2023
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Director

Product, Value

Before we got the product, there were a lot of cumbersome, manual operations and things in the EHR...

Oct 2023
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Manager

Product

NextGen Healthcare’s products are good. Some products are better than others, and NextGen Healthcare...

Sep 2023
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Manager

Relationship

The support is very strong. The people in the development world are really top notch.

Sep 2023
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Manager

Value

We monitor what we pay for. When I compare the price of that system to the prices of other products,...

Sep 2023
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Director

Relationship

Outside of support, project management, and mapping health implementations, I haven't seen anything...

Aug 2023
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Director

Operations, Product

The product is intuitive. There are two different ways to use it. There is a web version people can...

Aug 2023
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Director

Product

The only thing that we can't do in the product is document in there. We can click on dials and see...

Aug 2023
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Director

Relationship

The vendor reaches out proactively when we miss a data load for an evening.

Aug 2023
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Director

Relationship

The vendor’s technical support team is pretty good, but one time, it took us a while to get...

Aug 2023
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Director

Relationship

From a project management perspective, NextGen Healthcare is pretty solid. We are currently in a...

Aug 2023
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Director

Operations, Product

The product is great if customers don't have informatics teams and have one point of contact; that...

Aug 2023
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Director

Relationship

If we have 10 problems and we submit them all to the vendor, we get feedback and responses depending...

Aug 2023
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Director

Operations

NextGen Healthcare doesn’t do any training, but when we do meet with the vendor, they do explain...

Aug 2023
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Director

Loyalty, Product

We have had to go down our own separate avenues to do some of the things we felt were missing from...

Aug 2023
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Director

Product

With the product's website version that our nonprovider staff uses, we would like the vendor to...

Aug 2023
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Director

Relationship

NextGen Healthcare has not been able to keep all their promises. There have been some accuracy...

Jul 2023
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Director

Operations

NextGen Healthcare had a good implementation process. Things were mapped out well in terms of when...

Jul 2023
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Director

Operations

I had only one gripe with NextGen Healthcare’s implementation. I needed an additional level of...

Jul 2023
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Director

Operations

There hasn't necessarily been any ongoing training from NextGen Healthcare, but if I need training,...

Jul 2023
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Director

Product

It would be great if NextGen Healthcare's system integrated more with our EHR so that providers were...

Jul 2023
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Director

Culture, Product

We need one component, and NextGen Healthcare marketed that the system had that component. We need...

Jul 2023
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Director

Loyalty, Relationship, Product

I haven't seen anything fundamentally different from NextGen Healthcare in the last few years. In...

Jul 2023
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Director

Relationship

NextGen Healthcare is very responsive, but sometimes they answer that they can't help us. I have one...

Jul 2023
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Director

Product, Value

The fundamental reason that NextGen Healthcare's product is helpful is that it puts visibility in...

Jul 2023
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Director

Culture, Value

NextGen Healthcare has been generous with their billing and has been willing to add some things at...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

We did not have a population health analytics tool in our EHR, so we needed NextGen Healthcare's...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

The product has always met our needs, and when it does not meet our needs, the folks over at NextGen...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare's support team is top of the line. Hardly ever do I wait more than half a day to...

Apr 2023
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