Nordic Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
We did a whole RFP with several firms, and Nordic won because they had a really great presentation,...
Login or Create an Account to see details.
Value
We wanted Nordic to help us with a digital modernization effort, and we didn't get anywhere on that....
Login or Create an Account to see details.
Relationship
Nordic didn't do a good job of trying to understand the problem. There was a lot of noise in...
Login or Create an Account to see details.
Relationship
Nordic’s business model is very much driven by carving things into scopes. They didn't want to...
Login or Create an Account to see details.
Services
Nordic missed expectations. In order to exceed my expectations, the firm would have to make our...
Login or Create an Account to see details.
Operations
Our account manager was good to work with, but they were also caught in the middle. Nordic said that...
Login or Create an Account to see details.
Operations
The lack of alignment in the organization with how they are partnering with us and being really...
Login or Create an Account to see details.
Relationship
We had a direct line to leadership at Nordic, and if we had an issue or question, the firm was...
Login or Create an Account to see details.
Relationship
I don't think there is any way to improve the partnership with Nordic. They should just continue to...
Login or Create an Account to see details.
Relationship
We have worked with Nordic for a really long time, and if a customer had called, they wouldn't have...
Login or Create an Account to see details.
Operations
The team we had from Nordic was truly the A-team. They were able to bring in new ideas. Our very...
Login or Create an Account to see details.
Relationship, Operations, Value
Consultants are always pricey, but honestly, for the work we got out of Nordic's consultants, I...
Login or Create an Account to see details.
Relationship, Services
We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...
Login or Create an Account to see details.
Value
We evaluate things every single time we sign a contract and talk about whether we should bring the...
Login or Create an Account to see details.
Relationship, Services
I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...
Login or Create an Account to see details.
Relationship, Services
Recently, with some new security and compliance measures that we are trying to implement, it has...
Login or Create an Account to see details.
Relationship
There has been some turnover and reorganization, and we have had to shuffle things. My global...
Login or Create an Account to see details.
Relationship
Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...
Login or Create an Account to see details.
Relationship
At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...
Login or Create an Account to see details.
Relationship, Operations, Services
Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...
Login or Create an Account to see details.
Relationship, Operations
Nordic has provided strong analysts with solid oversight and coordination. Several team members...
Login or Create an Account to see details.
Relationship, Operations
It would be great if the people from Nordic could stay longer, but I don’t have any control over...
Login or Create an Account to see details.
Relationship
We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...
Login or Create an Account to see details.
Relationship
We have been really pleased with the service Nordic has provided; they are definitely meeting all...
Login or Create an Account to see details.
Services, Value
I would absolutely recommend Nordic to anybody. I wouldn’t want to work with anyone else, unless it...
Login or Create an Account to see details.
Value
My understanding is that Nordic has a one-price contract. From my perspective, they avoid charging...
Login or Create an Account to see details.
Relationship
The firm absolutely exceeds our expectations. Things were a little tough starting out, but that was...
Login or Create an Account to see details.
Relationship
The quality of the staff I work with is excellent. The partnership is very strong.
Login or Create an Account to see details.
Relationship
We have a recurring meeting with our Nordic account management partners to go over the engagement...
Login or Create an Account to see details.
Relationship
Nordic has exceeded our expectations because we have been able to add additional work queues to...
Login or Create an Account to see details.
Loyalty, Value
We went with Nordic because they had familiarity. They were able to demonstrate they had done...
Login or Create an Account to see details.
Relationship, Operations
Nordic has sent some of their staff members to work with our staff members for something we had...
Login or Create an Account to see details.
Relationship, Operations, Services
The quality of the staff members and consultants from Nordic is a mix. For the most part, the...
Login or Create an Account to see details.
Relationship, Operations
Over the years, Nordic has been incredibly responsive when I have needed additional resources. They...
Login or Create an Account to see details.
Relationship, Operations
I feel very supported by Nordic. The person we work with has been great. They have come on-site for...
Login or Create an Account to see details.
Relationship
Nordic could communicate more about the typical questions they get. Maybe there are more holistic...
Login or Create an Account to see details.
Relationship, Value
It isn't clear that Nordic’s services are cost effective. We could be doing some of the things they...
Login or Create an Account to see details.
Relationship
Nordic is one of our tier-one vendors. Maintaining a smaller vendor base with repeat relationships...
Login or Create an Account to see details.
Relationship, Services
Our managed services with Nordic have been pretty good. We have had a solid partnership. They have...
Login or Create an Account to see details.
Value
We felt a little overcharged before, but we renegotiated, and now the pricing feels appropriate.
Login or Create an Account to see details.
Loyalty, Value
Nordic has allowed us to outsource an entire segment of our business, and their price point is lower...
Login or Create an Account to see details.
Value
The project achieved our expected outcomes. Specifically, it kept our community-affiliate customer...
Login or Create an Account to see details.
Relationship, Services
There were a few instances where issues should have been escalated to a higher level but weren’t. We...
Login or Create an Account to see details.
Loyalty, Value
We were able to craft a unique set of services with Nordic and still lower our pricing going...
Login or Create an Account to see details.
Relationship, Services
Nordic is able to quickly serve up qualified candidates for consideration.
Login or Create an Account to see details.
Relationship, Services
Obviously, there are always some things. There is room for improvement everywhere, and we want to do...
Login or Create an Account to see details.
Relationship, Services
Communication is key because we are doing a managed service. If Nordic has any questions within IT...
Login or Create an Account to see details.
Loyalty, Services
For Nordic, there is an ongoing service. Things are happening, and we are achieving the components....
Login or Create an Account to see details.
Services
Experience makes a big difference. Some things that could be first-call resolutions are coming to...
Login or Create an Account to see details.
Operations
We are using the firm for help desk support for Epic. The help desk is servicing everybody who calls...
Login or Create an Account to see details.
Relationship, Value
Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...
Login or Create an Account to see details.
Relationship
The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...
Login or Create an Account to see details.
Relationship, Value
I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...
Login or Create an Account to see details.
Loyalty, Relationship
We selected Nordic because we had used them for a range of consulting services, and they were...
Login or Create an Account to see details.
Value
Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...
Login or Create an Account to see details.
Services
It is a little hard for me to discern the end-user experience for the health desk services because...
Login or Create an Account to see details.
Relationship
If some of the people from Nordic were my staff members, I would be giving them some direct...
Login or Create an Account to see details.
Loyalty, Operations
In the beginning, this service was more of a benefit than it is now. If someone were looking into...
Login or Create an Account to see details.
Services, Value
We have Nordic helping with a few things that are a little more complex, but the firm doesn't get...
Login or Create an Account to see details.
Relationship, Services
Our contact person's communication abilities have recently been very disappointing. I think we no...
Login or Create an Account to see details.
Services
There have been a lot of transitions with the people from Nordic. We don't always have consistent...
Login or Create an Account to see details.
Relationship, Services
The communication about when people are coming and going has always been a challenge. We have a...
Login or Create an Account to see details.
Services
We have started having conversations with the people from Nordic, and they have said that Nordic is...
Login or Create an Account to see details.
Loyalty, Relationship
We are actually thinking about expanding Nordic. We do have KPIs and quotas, and the firm always...
Login or Create an Account to see details.
Relationship
The consultants are very astute. They try to tackle challenges on their own, and some of them have...
Login or Create an Account to see details.
Services
The firm is definitely meeting our outcomes. The firm is resolving errors so that there is no latent...
Login or Create an Account to see details.
Value
The firm is pretty expensive. They could reduce the price.
Login or Create an Account to see details.
Loyalty
Nordic does my application management services (AMS) support for our ERP system. But when we brought...
Login or Create an Account to see details.
Operations, Services, Value
What we found through discovery with Nordic is that it was a little bit of an accretion process....
Login or Create an Account to see details.
Relationship
I would definitely recommend Nordic. Once we call issues to the Nordic executives' attention, they...
Login or Create an Account to see details.
Relationship, Operations
We didn't contract with Nordic to be strategic, but they certainly haven't been proactive about...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Nordic has been great. They have been easy to work with. They are a good firm, and they have a great...
Login or Create an Account to see details.
Loyalty, Value
Regarding the strength of the partnership, we brought Nordic in for staff augmentation for an...
Login or Create an Account to see details.
Operations, Services
There is a timing issue with Nordic's staff members. It just takes time for them to get to know us,...
Login or Create an Account to see details.
​
Featured Report
Preferences