Nordic Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...
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Value
We evaluate things every single time we sign a contract and talk about whether we should bring the...
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Relationship, Services
I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...
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Relationship, Services
Recently, with some new security and compliance measures that we are trying to implement, it has...
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Relationship
There has been some turnover and reorganization, and we have had to shuffle things. My global...
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Relationship
Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...
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Relationship
At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...
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Relationship, Operations, Services
Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...
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Relationship, Operations
Nordic has provided strong analysts with solid oversight and coordination. Several team members...
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Relationship, Operations
It would be great if the people from Nordic could stay longer, but I don’t have any control over...
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Relationship
We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...
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Relationship
We have been really pleased with the service Nordic has provided; they are definitely meeting all...
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Services, Value
I would absolutely recommend Nordic to anybody. I wouldn’t want to work with anyone else, unless it...
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Value
My understanding is that Nordic has a one-price contract. From my perspective, they avoid charging...
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Relationship
The firm absolutely exceeds our expectations. Things were a little tough starting out, but that was...
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Relationship
The quality of the staff I work with is excellent. The partnership is very strong.
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Relationship
We have a recurring meeting with our Nordic account management partners to go over the engagement...
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Relationship
Nordic has exceeded our expectations because we have been able to add additional work queues to...
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Loyalty, Value
We went with Nordic because they had familiarity. They were able to demonstrate they had done...
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Relationship, Operations
Nordic has sent some of their staff members to work with our staff members for something we had...
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Relationship, Operations, Services
The quality of the staff members and consultants from Nordic is a mix. For the most part, the...
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Relationship, Operations
Over the years, Nordic has been incredibly responsive when I have needed additional resources. They...
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Relationship, Operations
I feel very supported by Nordic. The person we work with has been great. They have come on-site for...
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Relationship
Nordic could communicate more about the typical questions they get. Maybe there are more holistic...
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Relationship, Value
It isn't clear that Nordic’s services are cost effective. We could be doing some of the things they...
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Relationship
Nordic is one of our tier-one vendors. Maintaining a smaller vendor base with repeat relationships...
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Relationship, Services
Our managed services with Nordic have been pretty good. We have had a solid partnership. They have...
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Value
We felt a little overcharged before, but we renegotiated, and now the pricing feels appropriate.
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Loyalty, Value
Nordic has allowed us to outsource an entire segment of our business, and their price point is lower...
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Value
The project achieved our expected outcomes. Specifically, it kept our community-affiliate customer...
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Relationship, Services
There were a few instances where issues should have been escalated to a higher level but weren’t. We...
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Loyalty, Value
We were able to craft a unique set of services with Nordic and still lower our pricing going...
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Relationship, Services
Nordic is able to quickly serve up qualified candidates for consideration.
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Relationship, Services
Obviously, there are always some things. There is room for improvement everywhere, and we want to do...
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Relationship, Services
Communication is key because we are doing a managed service. If Nordic has any questions within IT...
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Loyalty, Services
For Nordic, there is an ongoing service. Things are happening, and we are achieving the components....
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Services
Experience makes a big difference. Some things that could be first-call resolutions are coming to...
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Operations
We are using the firm for help desk support for Epic. The help desk is servicing everybody who calls...
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Relationship, Value
Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...
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Relationship
The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...
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Relationship, Value
I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...
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Loyalty, Relationship
We selected Nordic because we had used them for a range of consulting services, and they were...
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Value
Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...
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Services
It is a little hard for me to discern the end-user experience for the health desk services because...
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Relationship
If some of the people from Nordic were my staff members, I would be giving them some direct...
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Loyalty, Operations
In the beginning, this service was more of a benefit than it is now. If someone were looking into...
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Services, Value
We have Nordic helping with a few things that are a little more complex, but the firm doesn't get...
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Relationship, Services
Our contact person's communication abilities have recently been very disappointing. I think we no...
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Services
There have been a lot of transitions with the people from Nordic. We don't always have consistent...
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Relationship, Services
The communication about when people are coming and going has always been a challenge. We have a...
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Services
We have started having conversations with the people from Nordic, and they have said that Nordic is...
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Loyalty, Relationship
We are actually thinking about expanding Nordic. We do have KPIs and quotas, and the firm always...
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Relationship
The consultants are very astute. They try to tackle challenges on their own, and some of them have...
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Services
The firm is definitely meeting our outcomes. The firm is resolving errors so that there is no latent...
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Value
The firm is pretty expensive. They could reduce the price.
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Loyalty
Nordic does my application management services (AMS) support for our ERP system. But when we brought...
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Operations, Services, Value
What we found through discovery with Nordic is that it was a little bit of an accretion process....
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Relationship
I would definitely recommend Nordic. Once we call issues to the Nordic executives' attention, they...
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Relationship, Operations
We didn't contract with Nordic to be strategic, but they certainly haven't been proactive about...
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Loyalty, Relationship, Value
Nordic has been great. They have been easy to work with. They are a good firm, and they have a great...
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Loyalty, Value
Regarding the strength of the partnership, we brought Nordic in for staff augmentation for an...
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Operations, Services
There is a timing issue with Nordic's staff members. It just takes time for them to get to know us,...
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Relationship, Services
Overall the service is good for what Nordic’s analysts provide to us. They are very responsive. They...
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Loyalty, Relationship
I have less involvement with Nordic’s executives than I used to. Our service delivery manager is...
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Relationship, Services
We have had a relationship with Nordic for several years now, and there have been changes to their...
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Relationship, Services
Nordic made an upgrade to their ticketing system, but I still think that the system could use some...
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Relationship
Nordic provides excellent support. Their support stands out. Nordic is timely and knowledgeable....
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Relationship
We have some rock stars from Nordic on this project. The staff that we have from Nordic right now is...
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Relationship
We have a customer satisfaction survey for the people who open tickets, and most of the time, the...
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Relationship
There is a difference between the day support, meaning our general 8:00 a.m. to 5:00 p.m. support,...
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Loyalty
We are going to discontinue things with Nordic, and my team members are very unhappy that we are...
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Relationship
In terms of meeting the SLA, based on the reports, the firm was slightly behind, but it was...
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Value
Nordic’s pricing is pretty fair, and they are willing and happy to change processes or take on...
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Value
Nordic has met or exceeded most of our SLAs. There was one particular SLA that they missed a couple...
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Relationship, Services
I enjoy working with Nordic's leadership. I have talked to several of their executives, and they can...
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Relationship, Operations
Getting to where we are took a long time, but Nordic really built a good team for us. They retain...
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Relationship
Executive involvement is definitely an area I have seen improvement in over time. Initially, Nordic...
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Loyalty, Value
I don't anticipate this service going away. I would have to hire a bunch of people if it did. I...
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Relationship
Nordic has been giving us recommendations for areas of improvement, but it has been disappointing...
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Relationship
I could have seen this contract be something great, but it just didn't get there. It never took off...
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Relationship
With the application management services particularly, there is a lack of understanding from Nordic...
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Relationship, Operations
Nordic was there and helped us through a hard time. I wouldn't change anything about that. There...
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Relationship
The quality of the staff and consultants is below average. Our in-house analyst, who is brand new,...
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Loyalty, Relationship
We picked Nordic because they brought it with the RFP. They did a great presentation of their...
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Relationship, Value
At the large health systems where I came from, I saw Nordic do great work, so I would definitely say...
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Loyalty, Relationship
The executive involvement was really good early on, but since we announced that we are not going to...
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Loyalty, Relationship
We will be ending our relationship with Nordic. The disappointment that we have had with managed...
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