Nordic Managed IT Services Commentary

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Overall, Nordic does a good job. The only thing that slows them down is some of the turnover that...

Nordic is a little pricey, but we still feel like we get good value.

The good thing about Nordic is that they have been a good partner. They're very flexible with us....

The con with Nordic is the leadership and management changes. They've had multiple changes in the...

With the renewal of Nordic's service, we talked with just one other firm. The other firm was trying...

Nordic is exceeding their SLA. I never hear about what they're doing. To me, they're exceeding their...

We've had so much turnover with account management. The turnover is a big factor in why I don't...

In the beginning, the opportunity to work with Nordic was really good because they took away a lot...

With routine stuff, as long as Nordic is given a workflow, they're pretty good at following it. If...

A lot of what Nordic does, we could potentially automate with AI at this point. I would rather spend...

Nordic misses my expectations, especially with communication. They send out monthly status reports,...

Nordic is very dependent on us for the ticketing system and its support. They use the same ticketing...

Nordic documents well in their tickets. They are on track in terms of expectations. The contract...

Nordic is quick to respond, and that is great. But there is a bit of a revolving door for the...

I would love to see Nordic provide us with more insights into where we could make better gains with...

Nordic's service is a little expensive.

A lot of Nordic consultants have Epic backgrounds and certifications. We bring them on to do a...

Our primary point of contact at Nordic is steady. They send me the invoices on time and with very...

We have regular meetings with Nordic. Those meetings are an opportunity for us to share with the...

We chose Nordic probably because of their candidates' skill sets. We have past relationships with...

We have received direct customer feedback that Nordic was able to resolve a customer's issue when...

We don't really do a lot of strategic work with Nordic. I don't expect that of them, but it doesn't...

Nordic has been in place for a couple of years, and we went to bid when their contract came up....

We had a direct line to leadership at Nordic, and if we had an issue or question, the firm was...

I don't think there is any way to improve the partnership with Nordic. They should just continue to...

We have worked with Nordic for a really long time, and if a customer had called, they wouldn't have...

The team we had from Nordic was truly the A-team. They were able to bring in new ideas. Our very...

Consultants are always pricey, but honestly, for the work we got out of Nordic's consultants, I...

We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...

We evaluate things every single time we sign a contract and talk about whether we should bring the...

I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...

Recently, with some new security and compliance measures that we are trying to implement, it has...

There has been some turnover and reorganization, and we have had to shuffle things. My global...

Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...

At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...

Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...

Nordic has provided strong analysts with solid oversight and coordination. Several team members...

It would be great if the people from Nordic could stay longer, but I don’t have any control over...

We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...

We have been really pleased with the service Nordic has provided; they are definitely meeting all...

I would absolutely recommend Nordic to anybody. I wouldn’t want to work with anyone else, unless it...

My understanding is that Nordic has a one-price contract. From my perspective, they avoid charging...

The firm absolutely exceeds our expectations. Things were a little tough starting out, but that was...

The quality of the staff I work with is excellent. The partnership is very strong.

We have a recurring meeting with our Nordic account management partners to go over the engagement...

Nordic has exceeded our expectations because we have been able to add additional work queues to...

We went with Nordic because they had familiarity. They were able to demonstrate they had done...