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Nordic Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Value

Nordic documents well in their tickets. They are on track in terms of expectations. The contract...

Feb 2026
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Director

Relationship

Nordic is quick to respond, and that is great. But there is a bit of a revolving door for the...

Feb 2026
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Director

Relationship

I would love to see Nordic provide us with more insights into where we could make better gains with...

Feb 2026
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Manager

Relationship, Value

Nordic's service is a little expensive.

Feb 2026
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Manager

Relationship

A lot of Nordic consultants have Epic backgrounds and certifications. We bring them on to do a...

Feb 2026
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Manager

Relationship

Our primary point of contact at Nordic is steady. They send me the invoices on time and with very...

Feb 2026
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Manager

Relationship

We have regular meetings with Nordic. Those meetings are an opportunity for us to share with the...

Feb 2026
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Manager

Loyalty, Relationship

We chose Nordic probably because of their candidates' skill sets. We have past relationships with...

Feb 2026
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Director

Services

We have received direct customer feedback that Nordic was able to resolve a customer's issue when...

Feb 2026
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Director

Relationship, Services

We don't really do a lot of strategic work with Nordic. I don't expect that of them, but it doesn't...

Feb 2026
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Director

Loyalty, Relationship

Nordic has been in place for a couple of years, and we went to bid when their contract came up....

Feb 2026
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Director

Relationship

We had a direct line to leadership at Nordic, and if we had an issue or question, the firm was...

Jan 2026
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Director

Relationship

I don't think there is any way to improve the partnership with Nordic. They should just continue to...

Jan 2026
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Director

Relationship

We have worked with Nordic for a really long time, and if a customer had called, they wouldn't have...

Jan 2026
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Director

Operations

The team we had from Nordic was truly the A-team. They were able to bring in new ideas. Our very...

Jan 2026
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Director

Relationship, Operations, Value

Consultants are always pricey, but honestly, for the work we got out of Nordic's consultants, I...

Jan 2026
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Manager

Relationship, Services

We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...

Nov 2025
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Director

Value

We evaluate things every single time we sign a contract and talk about whether we should bring the...

Nov 2025
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Director

Relationship, Services

I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...

Nov 2025
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Director

Relationship, Services

Recently, with some new security and compliance measures that we are trying to implement, it has...

Nov 2025
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Director

Relationship

There has been some turnover and reorganization, and we have had to shuffle things. My global...

Nov 2025
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Director

Relationship

Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...

Nov 2025
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Director

Relationship

At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...

Nov 2025
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Manager

Relationship, Operations, Services

Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...

Oct 2025
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Manager

Relationship, Operations

Nordic has provided strong analysts with solid oversight and coordination. Several team members...

Oct 2025
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Manager

Relationship, Operations

It would be great if the people from Nordic could stay longer, but I don’t have any control over...

Oct 2025
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Manager

Relationship

We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...

Oct 2025
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Manager

Relationship

We have been really pleased with the service Nordic has provided; they are definitely meeting all...

Oct 2025
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Manager

Services, Value

I would absolutely recommend Nordic to anybody. I wouldn’t want to work with anyone else, unless it...

Oct 2025
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Manager

Value

My understanding is that Nordic has a one-price contract. From my perspective, they avoid charging...

Oct 2025
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Manager

Relationship

The firm absolutely exceeds our expectations. Things were a little tough starting out, but that was...

Oct 2025
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Manager

Relationship

The quality of the staff I work with is excellent. The partnership is very strong.

Oct 2025
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Director

Relationship

We have a recurring meeting with our Nordic account management partners to go over the engagement...

Aug 2025
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Director

Relationship

Nordic has exceeded our expectations because we have been able to add additional work queues to...

Aug 2025
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Director

Loyalty, Value

We went with Nordic because they had familiarity. They were able to demonstrate they had done...

Aug 2025
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Director

Relationship, Operations

Nordic has sent some of their staff members to work with our staff members for something we had...

Aug 2025
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Director

Relationship, Operations, Services

The quality of the staff members and consultants from Nordic is a mix. For the most part, the...

Aug 2025
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Director

Relationship, Operations

Over the years, Nordic has been incredibly responsive when I have needed additional resources. They...

Aug 2025
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Director

Relationship, Operations

I feel very supported by Nordic. The person we work with has been great. They have come on-site for...

Aug 2025
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Director

Relationship

Nordic could communicate more about the typical questions they get. Maybe there are more holistic...

Jul 2025
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Director

Relationship, Value

It isn't clear that Nordic’s services are cost effective. We could be doing some of the things they...

Jul 2025
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VP/Other Executive

Relationship

Nordic is one of our tier-one vendors. Maintaining a smaller vendor base with repeat relationships...

Jul 2025
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VP/Other Executive

Relationship, Services

Our managed services with Nordic have been pretty good. We have had a solid partnership. They have...

Jul 2025
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VP/Other Executive

Value

We felt a little overcharged before, but we renegotiated, and now the pricing feels appropriate.

Jul 2025
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VP/Other Executive

Loyalty, Value

Nordic has allowed us to outsource an entire segment of our business, and their price point is lower...

Jul 2025
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VP/Other Executive

Value

The project achieved our expected outcomes. Specifically, it kept our community-affiliate customer...

Jul 2025
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VP/Other Executive

Relationship, Services

There were a few instances where issues should have been escalated to a higher level but weren’t. We...

Jul 2025
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VP/Other Executive

Loyalty, Value

We were able to craft a unique set of services with Nordic and still lower our pricing going...

Jul 2025
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Director

Relationship, Services

Nordic is able to quickly serve up qualified candidates for consideration.

Jul 2025
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Director

Relationship, Services

Obviously, there are always some things. There is room for improvement everywhere, and we want to do...

Jun 2025
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Director

Relationship, Services

Communication is key because we are doing a managed service. If Nordic has any questions within IT...

Jun 2025
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Director

Loyalty, Services

For Nordic, there is an ongoing service. Things are happening, and we are achieving the components....

Jun 2025
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Director

Services

Experience makes a big difference. Some things that could be first-call resolutions are coming to...

Jun 2025
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Director

Operations

We are using the firm for help desk support for Epic. The help desk is servicing everybody who calls...

Jun 2025
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CIO

Relationship, Value

Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...

Jun 2025
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Director

Relationship

The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...

May 2025
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Director

Relationship, Value

I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...

May 2025
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Director

Loyalty, Relationship

We selected Nordic because we had used them for a range of consulting services, and they were...

May 2025
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CIO

Value

Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...

May 2025
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