Nordic Managed IT Services
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Brian Matsen
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User Commentary

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VP/Other Executive

Relationship

Generally, our experience with Nordic has been extremely positive. They are able to put together a...

Jan 2023
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VP/Other Executive

Relationship

Recently, some of our staff augmentation resources were concerned about their take-home pay with...

Jan 2023
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VP/Other Executive

People and Knowledge

The firm has experienced some turnover, but they do a good job of passing the baton. One of the...

Jan 2023
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VP/Other Executive

Tools and Methodology

Nordic stays ahead of the curve. They have a performance improvement wing, and they formed managed...

Jan 2023
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VP/Other Executive

Lessons Learned

Nordic’s services are expensive, but we get what we pay for. They cost more than internal analysts,...

Jan 2023
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VP/Other Executive

Relationship

We have used Nordic for many years on all our projects, and they lean in and understand the...

Jan 2023
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VP/Other Executive

People and Knowledge

Nordic does a good job of sourcing good consultants that are knowledgeable. They partner with us...

Jan 2023
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VP/Other Executive

Relationship

Nordic was bought out, but I haven’t felt the effects yet. I know there is a lot of shifting going...

Jan 2023
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Director

Lessons Learned

The Nordic team is great; they are great partners, and they have a lot of experience. We would tell...

Jan 2023
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Manager

Win/Loss - Why they were selected (by current clients)

One of the things that set Nordic apart was that we had already had some Nordic consultants, so we...

Jan 2023
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Director

People and Knowledge

When we talk to Nordic about strategic items, they bring very good resources to the table.

Jan 2023
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Director

Other Observations

Our satisfaction overall with Nordic is difficult because a portion of their managed services works...

Jan 2023
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Manager

People and Knowledge

Nordic does really well at making sure the applications are covered. They always have somebody...

Jan 2023
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Manager

Relationship

There are some people from Nordic who are rock stars because they have been doing the work for years...

Jan 2023
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Manager

Project Results

The majority of the time, I have no conversations with Nordic, and everything just happens. I check...

Jan 2023
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Director

ROI and Cost

We have talked with the firm a lot about receiving our money’s worth. Those conversations have been...

Jan 2023
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Director

Other Observations

We are actively reviewing how we use Nordic for managed services. We know we are going to bring a...

Jan 2023
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Manager

Lessons Learned

If someone has concerns about being able to fill their analyst team with qualified people and needs...

Jan 2023
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VP/Other Executive

Tools and Methodology

The only thing that stands out besides the typical things that we have with all vendors is that...

Dec 2022
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VP/Other Executive

Relationship

The firm communicated with us on any issues or questions and gave us updates. Besides that, we get...

Dec 2022
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VP/Other Executive

ROI and Cost

We expanded our scope, and the price jumped pretty high. If we have X number of beds and add half as...

Dec 2022
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VP/Other Executive

Project Results

Considering the data of the number of incidents, Nordic is meeting the service level agreement....

Dec 2022
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Manager

People and Knowledge

We are not contracted with a specific consultant from Nordic. There have been a few different...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Nordic is very flexible. We have gone through a few different contract renegotiations with them, and...

Dec 2022
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Manager

People and Knowledge

Sometimes we may have someone assigned to us from Nordic who hasn't worked for multiple...

Dec 2022
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Manager

Relationship

Nordic is very communicative and quickly responds to any and all of our questions. I meet with our...

Dec 2022
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Director

Project Results

Our engagement with Nordic is going extremely well. Because of the COVID-19 pandemic, we have had a...

Dec 2022
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Director

Tools and Methodology

Nordic’s strengths are their culture and methodology. We chose Nordic because we wanted them to be...

Dec 2022
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Director

Future Outlook

Nordic has optimized our process and made us an efficient, well-oiled machine. Nordic has also...

Dec 2022
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Director

Tools and Methodology

If the firm could help us hire the same caliber of people they have, that would be great. Everyone...

Dec 2022
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VP/Other Executive

Relationship

Nordic had some turnover, so we had to train some of their new people and get them acclimated to our...

Dec 2022
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VP/Other Executive

Relationship

Nordic has been pretty good, and not just on this engagement. They work with us pretty closely. The...

Dec 2022
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CIO

Relationship

New ownership has changed the relationship and pay for their staff, causing some contracted staff to...

Dec 2022
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CIO

Other Observations

Nordic is good. However, after the buyout, most conversations are about money.

Dec 2022
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Director

Tools and Methodology

We need some assistance with maintaining things regularly, and the firm does a great job supporting...

Dec 2022
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Director

Future Outlook

Nordic’s services are nice. We may potentially add more engagements with Nordic. If a certain...

Dec 2022
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Director

ROI and Cost

The firm doesn’t avoid charging for every little thing. Nordic had a different financial structure...

Dec 2022
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Director

Tools and Methodology

From a consulting perspective, Nordic is very accommodating. When we ran into an issue, they worked...

Dec 2022
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Director

People and Knowledge

The only issue I have seen recently with Nordic has to do with their assigning new people to us. For...

Dec 2022
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Director

Other Observations

There is always room for improvement. Nordic does a good job with their reporting, but sometimes it...

Dec 2022
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VP/Other Executive

Relationship

My experience has been very good and successful. At first, I was skeptical about outsourcing because...

Nov 2022
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Manager

Tools and Methodology

I would caution anybody before they look at managed services to consider the fact that using a...

Nov 2022
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Manager

Other Observations

I don’t know whether I need to go above the level that I have gone to for support, but I have...

Nov 2022
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Manager

People and Knowledge

Nordic has improved in terms of how they provide lead-type people that can figure things out on...

Nov 2022
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Manager

Project Results

The documentation that Nordic provides is insufficient, and the answer that they always give us is...

Nov 2022
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VP/Other Executive

Other Observations

The quality of the firm's staff is inconsistent. We have some really top-notch people and some...

Nov 2022
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VP/Other Executive

People and Knowledge

Nordic has brought some good outside knowledge and planning. We have had to escalate issues from...

Nov 2022
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VP/Other Executive

Project Results

The execution was difficult. One issue was that the service delivery managers were rather green, and...

Nov 2022
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VP/Other Executive

Project Results

What Nordic thinks they are selling and what they are actually delivering aren’t quite the same....

Nov 2022
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VP/Other Executive

People and Knowledge

I don’t know whether I would hire Nordic again. I have been keeping an eye on all of the firms in...

Nov 2022
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Manager

People and Knowledge

I would go with Nordic again because I know how they compare to some other firms. Most of our...

Nov 2022
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Manager

Tools and Methodology

My biggest complaint with Nordic’s overall model is that it hollows out our entry-level positions....

Nov 2022
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CIO

People and Knowledge

Nordic told us that they acquired a practice that has Cerner expertise, so they have Cerner-based...

Nov 2022
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CIO

People and Knowledge

From a user standpoint, Nordic is okay. From an IT standpoint, the biggest thing that has been an...

Nov 2022
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CIO

Project Results

The survey scores that we get back from Nordic are fairly high, and we could tolerate them being a...

Nov 2022
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CIO

Relationship

After we meet with Nordic, we don’t leave feeling like we were just at a salesperson dinner. We have...

Nov 2022
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CIO

Relationship

The account people from Nordic that we are familiar with are very involved in our organization....

Nov 2022
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CIO

ROI and Cost

Nordic introduced a multitiered support system so that we are not paying premium dollars for...

Nov 2022
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VP/Other Executive

Relationship

Nordic has escalated things nicely and pulled in the right people when we have had issues. I have...

Mar 2022
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VP/Other Executive

People and Knowledge

I am happy with Nordic's IT outsourcing work. The firm has quality staff, and they execute...

Mar 2022
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VP/Other Executive

Project Results

Every time we do an SLA review, there are always one or two things that miss the SLAs, but that is...

Mar 2022
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VP/Other Executive

Project Results

The Nordic team has been exceptional. Our speed to resolution has definitely improved.

Mar 2022
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VP/Other Executive

People and Knowledge

It took a lot longer than expected to onboard the team. Nordic has had some retention issues in...

Mar 2022
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VP/Other Executive

Tools and Methodology

I would not use Nordic for testing again. They weren't at all proactive on the testing front. Once...

Mar 2022
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VP/Other Executive

Tools and Methodology

Nordic was more reactive than proactive. For instance, they would document handoffs, but they...

Mar 2022
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Manager

Tools and Methodology

There were delays in getting things up and running. Nordic had an unrealistic timeline for what they...

Mar 2022
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Manager

Project Results

Nordic's services are excellent. They have been really wonderful; we have lots of really good...

Mar 2022
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Manager

People and Knowledge

Nordic has really good customer service. They are very available, willing to help, and very proactive....

Mar 2022
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Manager

People and Knowledge

New staff members at the help desk are not yet knowledgeable in some of our software and processes....

Mar 2022
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Manager

Project Results

Nordic needs to increase our confidence in them and hit milestones, goals, and deadlines. Nordic...

Mar 2022
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Manager

People and Knowledge

Nordic augments my staff with a pool of knowledgeable individuals who help me work on things, and I...

Mar 2022
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Manager

People and Knowledge

The firm avoids charging for every little thing. During COVID-19, Nordic made accommodations so that...

Mar 2022
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Manager

Other Observations

I only had one struggle that we had to keep escalating until it finally got to the right person at Nordic....

Mar 2022
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Manager

People and Knowledge

Nordic’s people have been very helpful with quality assurance. For testing, they are fabulous. I...

Feb 2022
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Manager

Relationship

When Nordic first started, they grossly underestimated the level of work, and they recognize that....

Feb 2022
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Manager

People and Knowledge

We just got a couple of new consultants, and I already want them gone. I have been giving them hints...

Feb 2022
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Manager

Lessons Learned

If an organization were looking to move to managed services, I would tell them not to do so because...

Feb 2022
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Manager

People and Knowledge

If I were going to be a contractor, I would apply to Nordic. I have always been impressed by the...

Feb 2022
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Manager

Other Observations

Nordic provides an overall contract cost. They don’t split it out by teams, and that is frustrating...

Feb 2022
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Manager

Future Outlook

I could foresee keeping Nordic's services indefinitely, but I would reduce the staffing level...

Feb 2022
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Manager

People and Knowledge

Nordic’s business model is having a limited number of truly senior Epic folks and then bringing in a...

Feb 2022
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Manager

Project Results

I really don't care for the fact that Nordic has their analysts working for multiple clients. I...

Feb 2022
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Manager

People and Knowledge

When I have a good lead, it helps improve situations where somebody messes up because they are doing...

Feb 2022
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Manager

People and Knowledge

One thing that I would really like to see Nordic do is cross-train everybody in everything. Nordic...

Feb 2022
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CMIO

People and Knowledge

Working with Nordic has been pleasant. Even when certain analysts have to rotate off a particular...

Feb 2022
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CMIO

People and Knowledge

We have been amazed at the high level of engagement, knowledge, communication, and consistency among...

Feb 2022
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CMIO

Tools and Methodology

It would be nice for Nordic to occasionally send an analyst physically here to meet us and work with...

Feb 2022
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