Nordic Managed IT Services Commentary
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Daniel Zeitner
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User Commentary

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VP/Other Executive

Relationship, Operations

Overall, Nordic’s staff is of very high quality, but ever since Nordic's leadership changed in the...

May 2024
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VP/Other Executive

Relationship

Nordic does the core support that we need, but there are also times when there are big changes or...

May 2024
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VP/Other Executive

Relationship

Nordic has integrated into our team really well. We have our team meetings, and Nordic is very...

May 2024
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VP/Other Executive

Relationship, Value

Nordic gives us really good value for what we get from them because they pretty much do everything...

May 2024
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VP/Other Executive

Loyalty, Value

We engaged with another organization a while ago, and the value for money is what stood out when we...

May 2024
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VP/Other Executive

Services

Overall, Nordic executes really well. There are certain instances where things could be improved,...

May 2024
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Director

Relationship

I have had very few issues with the project, so I have not had to log many tickets. My tickets are...

May 2024
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Director

Relationship

One of the firm's executives was very involved in the engagement.

May 2024
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Director

Relationship

I don't have any concerns about the team from Nordic. They have exceeded our expectations for the...

May 2024
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Director

Relationship

In terms of the book of work, the statement of work, and the deliverables, Nordic has done a really...

May 2024
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Director

Loyalty, Relationship

Nordic has our long-term interests at heart. They value us as long-term partners. They try to give...

May 2024
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Director

Relationship, Operations

Nordic has helped us learn how things work. The analysts on a specific application team were really...

May 2024
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Director

Relationship

In terms of leadership involvement, Nordic stands out because they are quick and responsive to our...

May 2024
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Manager

Loyalty, Relationship

We chose Nordic because we felt that they were very committed. They brought in a team of people and...

Apr 2024
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Manager

Relationship

When Bails shifted to Nordic, we pretty much kept the same resources or contacts at all levels. That...

Apr 2024
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Manager

Relationship

Nordic is good to work with, and they get stuff done. Also, the account representatives are always...

Apr 2024
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Manager

Operations, Services

Nordic changed their pricing model. When they were Bails, basically everything was covered under...

Apr 2024
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CMIO

Relationship

Nordic has diverse skills, so they can put together a comprehensive plan. We get what we pay for....

Apr 2024
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CMIO

Relationship, Services

Being perfect is hard. I would like to see more local talent so that Nordic’s presence is more...

Apr 2024
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Director

Relationship

Nordic’s communication structure has gone over well with us. The staff from Nordic is outstanding,...

Mar 2024
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Director

Relationship

A strong partner is communicative and proactive, especially when it comes to updating contracts....

Mar 2024
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Director

Relationship

Nordic has helped greatly because our inpatient team members don't have to be on call for Epic break...

Feb 2024
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Director

Relationship

The nighttime support is average. I have called many times over multiple months, and nighttime is...

Feb 2024
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Director

Relationship

We have had day-shift folks who weren't great. One transitioned away from our area. Overall, I am...

Feb 2024
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Director

Relationship

The daytime people, for the most part, have been good. I'm satisfied. There are opportunities to...

Feb 2024
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Director

Relationship, Services

Nordic does what they need to do. Nordic is capable of a lot of things, but we don't leverage them...

Feb 2024
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Director

Relationship

Generally, Nordic is professional because they are established. Nordic happens to be started by...

Feb 2024
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Director

Value

Nordic doesn’t charge us for the number of ticket closures, and that is great. They have a set fee,...

Feb 2024
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Director

Relationship

There is minimal executive involvement because we just work with our primary account manager. There...

Feb 2024
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Director

Loyalty, Relationship

I was a naysayer years ago when I heard that we were going to give up FTEs and go to Nordic, but we...

Jan 2024
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Director

Relationship

The help desk staff is excellent. They are definitely meeting our SLAs if not going above and...

Jan 2024
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Director

Operations

The nature of the agreement with Nordic is that people don't stay with us for the entire length of...

Jan 2024
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Director

Value

I feel comfortable with the managed services contract from a cost perspective. Nordic has average...

Jan 2024
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Manager

Relationship, Services

Nordic’s strength is their willingness to closely integrate and partner, so the people are their...

Jan 2024
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Manager

Value

Nordic is quite a bit more expensive than other firms. Pricing is an area of opportunity for Nordic....

Jan 2024
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Manager

Relationship, Value

A lot of the challenges that we have with the firm are largely attributed to the complexity of our...

Jan 2024
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Manager

Relationship

Nordic is pretty fast to respond when we have an issue. Their analysts' knowledge is pretty...

Jan 2024
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Manager

Services

With Nordic, we get reports, but there is not enough data to tie in to show the firm's ROI. When my...

Jan 2024
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Manager

Relationship, Relationship

When I think of a strong partnership, I think about a lot more communication. I think about more...

Jan 2024
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Manager

Relationship, Relationship, Value

We have regular meetings with our primary person at Nordic, and they have managers over the...

Jan 2024
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Manager

Relationship, Relationship, Services, Services, Value

There are constraints around what people can and can't do with Nordic. For my patient access team,...

Jan 2024
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Manager

Value, Value

Nordic has not charged us more for things, but when we have had conversations about expanding scope,...

Jan 2024
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Manager

Relationship, Relationship, Value

Nordic does a really good job. They have good people who are really smart. They have supplied us...

Jan 2024
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Manager

Relationship, Relationship, Operations

There isn't always good communication on Nordic’s side when there is a change. Sometimes people...

Jan 2024
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CFO

Value

Nordic charges for everything. We do a quarter-hour call, and from the bill, it looks like we are...

Dec 2023
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CFO

Relationship

Nordic meets my expectations, but I wouldn’t say they exceed them. But maybe that is because I have...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Nordic is more focused on their managed services and doesn’t do a ton of strategy considerations...

Dec 2023
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VP/Other Executive

Relationship, Relationship

I love Nordic, but I need to be asked more often by them how they can exceed our expectations....

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

One of the firm's strengths is the depth of familiarity with not only the technical aspects of the...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Sometimes I don't necessarily want to know that I can do anything and everything. I sometimes just...

Dec 2023
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Manager

Relationship

We are very happy with Nordic’s services. They have analysts who are familiar with most of the...

Nov 2023
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Manager

Relationship, Services

Nordic could share more about new things that are coming out that may help us.

Nov 2023
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Director

Relationship, Relationship

We like Nordic. We have worked with them a lot. We like the people who manage the consultants on the...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

We have always had good luck with Nordic consultants when it comes to our EMR build. We have...

Oct 2023
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Director

Relationship, Relationship

Nordic’s executives are very involved and quick to respond. We have been able to meet with a couple...

Oct 2023
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Director

Relationship, Value

We would tell friends or peers considering a consulting firm that the contracting world is vast, and...

Oct 2023
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Director

Relationship, Relationship

Nordic is a great company, and we have really enjoyed working with them. Nordic had a standard...

Oct 2023
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Manager

Relationship, Relationship, Value

We would like to see Nordic have more experienced folks. We understand that is tough to do with the...

Oct 2023
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Manager

Relationship, Relationship

Over the past few years, Nordic has been doing a better job of really getting in a position where...

Oct 2023
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Manager

Loyalty, Relationship

Optimization is an area where Nordic proudly talks about being the best in class but isn't really...

Oct 2023
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Manager

Relationship

We have been a little disappointed with the level of competency of the resources that Nordic has had...

Oct 2023
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Manager

Relationship, Value

When we are working with a firm, we are entrusting them with special work. We want that firm to...

Oct 2023
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Director

Relationship, Relationship

In terms of rounding, Nordic has met all of our SLAs except one, but we were much busier than usual...

Oct 2023
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Director

Relationship, Value

Nordic is very transparent. We had a bit of a snafu during the contracting period. I misunderstood...

Oct 2023
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CIO

Operations

I give Nordic low marks because we have had to figure things out that we expected the firm to have...

Jul 2023
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