Nordic Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Value
Nordic documents well in their tickets. They are on track in terms of expectations. The contract...
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Relationship
Nordic is quick to respond, and that is great. But there is a bit of a revolving door for the...
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Relationship
I would love to see Nordic provide us with more insights into where we could make better gains with...
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Relationship, Value
Nordic's service is a little expensive.
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Relationship
A lot of Nordic consultants have Epic backgrounds and certifications. We bring them on to do a...
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Relationship
Our primary point of contact at Nordic is steady. They send me the invoices on time and with very...
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Relationship
We have regular meetings with Nordic. Those meetings are an opportunity for us to share with the...
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Loyalty, Relationship
We chose Nordic probably because of their candidates' skill sets. We have past relationships with...
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Services
We have received direct customer feedback that Nordic was able to resolve a customer's issue when...
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Relationship, Services
We don't really do a lot of strategic work with Nordic. I don't expect that of them, but it doesn't...
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Loyalty, Relationship
Nordic has been in place for a couple of years, and we went to bid when their contract came up....
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Relationship
We had a direct line to leadership at Nordic, and if we had an issue or question, the firm was...
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Relationship
I don't think there is any way to improve the partnership with Nordic. They should just continue to...
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Relationship
We have worked with Nordic for a really long time, and if a customer had called, they wouldn't have...
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Operations
The team we had from Nordic was truly the A-team. They were able to bring in new ideas. Our very...
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Relationship, Operations, Value
Consultants are always pricey, but honestly, for the work we got out of Nordic's consultants, I...
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Relationship, Services
We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...
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Value
We evaluate things every single time we sign a contract and talk about whether we should bring the...
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Relationship, Services
I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...
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Relationship, Services
Recently, with some new security and compliance measures that we are trying to implement, it has...
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Relationship
There has been some turnover and reorganization, and we have had to shuffle things. My global...
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Relationship
Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...
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Relationship
At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...
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Relationship, Operations, Services
Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...
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Relationship, Operations
Nordic has provided strong analysts with solid oversight and coordination. Several team members...
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Relationship, Operations
It would be great if the people from Nordic could stay longer, but I don’t have any control over...
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Relationship
We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...
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Relationship
We have been really pleased with the service Nordic has provided; they are definitely meeting all...
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Services, Value
I would absolutely recommend Nordic to anybody. I wouldn’t want to work with anyone else, unless it...
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Value
My understanding is that Nordic has a one-price contract. From my perspective, they avoid charging...
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Relationship
The firm absolutely exceeds our expectations. Things were a little tough starting out, but that was...
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Relationship
The quality of the staff I work with is excellent. The partnership is very strong.
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Relationship
We have a recurring meeting with our Nordic account management partners to go over the engagement...
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Relationship
Nordic has exceeded our expectations because we have been able to add additional work queues to...
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Loyalty, Value
We went with Nordic because they had familiarity. They were able to demonstrate they had done...
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Relationship, Operations
Nordic has sent some of their staff members to work with our staff members for something we had...
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Relationship, Operations, Services
The quality of the staff members and consultants from Nordic is a mix. For the most part, the...
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Relationship, Operations
Over the years, Nordic has been incredibly responsive when I have needed additional resources. They...
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Relationship, Operations
I feel very supported by Nordic. The person we work with has been great. They have come on-site for...
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Relationship
Nordic could communicate more about the typical questions they get. Maybe there are more holistic...
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Relationship, Value
It isn't clear that Nordic’s services are cost effective. We could be doing some of the things they...
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Relationship
Nordic is one of our tier-one vendors. Maintaining a smaller vendor base with repeat relationships...
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Relationship, Services
Our managed services with Nordic have been pretty good. We have had a solid partnership. They have...
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Value
We felt a little overcharged before, but we renegotiated, and now the pricing feels appropriate.
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Loyalty, Value
Nordic has allowed us to outsource an entire segment of our business, and their price point is lower...
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Value
The project achieved our expected outcomes. Specifically, it kept our community-affiliate customer...
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Relationship, Services
There were a few instances where issues should have been escalated to a higher level but weren’t. We...
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Loyalty, Value
We were able to craft a unique set of services with Nordic and still lower our pricing going...
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Relationship, Services
Nordic is able to quickly serve up qualified candidates for consideration.
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Relationship, Services
Obviously, there are always some things. There is room for improvement everywhere, and we want to do...
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Relationship, Services
Communication is key because we are doing a managed service. If Nordic has any questions within IT...
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Loyalty, Services
For Nordic, there is an ongoing service. Things are happening, and we are achieving the components....
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Services
Experience makes a big difference. Some things that could be first-call resolutions are coming to...
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Operations
We are using the firm for help desk support for Epic. The help desk is servicing everybody who calls...
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Relationship, Value
Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...
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Relationship
The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...
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Relationship, Value
I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...
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Loyalty, Relationship
We selected Nordic because we had used them for a range of consulting services, and they were...
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Value
Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...
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Commentary Summary
Comment Type Breakout