Nordic Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Nordic has been giving us recommendations for areas of improvement, but it has been disappointing...
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Relationship
I could have seen this contract be something great, but it just didn't get there. It never took off...
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Relationship
With the application management services particularly, there is a lack of understanding from Nordic...
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Relationship, Operations
Nordic was there and helped us through a hard time. I wouldn't change anything about that. There...
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Relationship
The quality of the staff and consultants is below average. Our in-house analyst, who is brand new,...
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Loyalty, Relationship
We picked Nordic because they brought it with the RFP. They did a great presentation of their...
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Relationship, Value
At the large health systems where I came from, I saw Nordic do great work, so I would definitely say...
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Loyalty, Relationship
The executive involvement was really good early on, but since we announced that we are not going to...
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Loyalty, Relationship
We will be ending our relationship with Nordic. The disappointment that we have had with managed...
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Relationship
We had a couple of experiences where the firm's folks didn't fit. Nordic did the right thing and...
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Relationship
Nordic performs pretty well. We get a quarterly report on SLAs. On their last report, they were...
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Operations
Nordic certainly exceeded expectations at least 80% of the time. Consistently, the project was...
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Relationship
When it came to vendor executive involvement, I was extremely satisfied with the firm's response. We...
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Relationship
The staff members that we have worked with through Nordic have been very conscientious, skilled, and...
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Relationship, Services
Nordic consistently exceeds expectations. If there are any issues and I escalate, they respond very...
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Relationship, Operations, Value
The quality of Nordic's managed services people is low. I rated them very poorly, and the quality of...
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Relationship, Operations
Nordic is always really good to work with. They always have good reporting when we ask for different...
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Relationship
Nordic could work on longevity. What I mean by that is I don't have to start my conversation back at...
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Loyalty, Relationship, Value
I would not buy Nordic again; I intentionally went with another vendor. I just felt like the staff...
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Value
I would tell a friend considering Nordic that if they just need someone to keep the train on the...
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Operations, Value
Nordic showed up, and they were reliable and didn’t break anything in our system, but that is about...
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Relationship
Nordic consistently exceeds expectations for me. I compare their work with the work of our staff,...
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Relationship
The management is solid. They work really hard and are pretty consistent. We have had a few...
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Relationship
Nordic provides pretty good support, so the experience for the end users has been stable and consistent....
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Relationship
Nordic is pretty good to work with. Nordic was very flexible with our timelines. They were very good...
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Value
The pricing structure is a flat, recurring fee that we pay Nordic’s resources. There is a set rate,...
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Relationship
The one area where Nordic has not exceeded expectations is the fact that there is a lot of turnover...
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Value
Nordic is cheap. I would take their price all day. I would hire about 50 of them.
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Relationship
Nordic provides managed services that take care of our calls. My individual managers meet with...
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Relationship
Nordic listens to us when we have requests, and they get back to us. They have quick responses. The...
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Relationship
Nordic's consultants hit all of their service levels. They do exactly what we are looking for.
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Relationship, Operations
The people who we have gotten from Nordic have a lot of experience, and they typically have more...
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Relationship, Operations
Overall, Nordic’s staff is of very high quality, but ever since Nordic's leadership changed in the...
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Relationship
Nordic does the core support that we need, but there are also times when there are big changes or...
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Relationship
Nordic has integrated into our team really well. We have our team meetings, and Nordic is very...
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Relationship, Value
Nordic gives us really good value for what we get from them because they pretty much do everything...
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Loyalty, Value
We engaged with another organization a while ago, and the value for money is what stood out when we...
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Services
Overall, Nordic executes really well. There are certain instances where things could be improved,...
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Relationship
I have had very few issues with the project, so I have not had to log many tickets. My tickets are...
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Relationship
One of the firm's executives was very involved in the engagement.
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Relationship
I don't have any concerns about the team from Nordic. They have exceeded our expectations for the...
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Relationship
In terms of the book of work, the statement of work, and the deliverables, Nordic has done a really...
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Loyalty, Relationship
Nordic has our long-term interests at heart. They value us as long-term partners. They try to give...
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Relationship, Operations
Nordic has helped us learn how things work. The analysts on a specific application team were really...
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Relationship
In terms of leadership involvement, Nordic stands out because they are quick and responsive to our...
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Loyalty, Relationship
We chose Nordic because we felt that they were very committed. They brought in a team of people and...
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Relationship
When Bails shifted to Nordic, we pretty much kept the same resources or contacts at all levels. That...
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Relationship
Nordic is good to work with, and they get stuff done. Also, the account representatives are always...
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Operations, Services
Nordic changed their pricing model. When they were Bails, basically everything was covered under...
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Relationship
Nordic has diverse skills, so they can put together a comprehensive plan. We get what we pay for....
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Relationship, Services
Being perfect is hard. I would like to see more local talent so that Nordic’s presence is more...
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Relationship
Nordic’s communication structure has gone over well with us. The staff from Nordic is outstanding,...
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Relationship
A strong partner is communicative and proactive, especially when it comes to updating contracts....
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Relationship
Nordic has helped greatly because our inpatient team members don't have to be on call for Epic break...
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Relationship
The nighttime support is average. I have called many times over multiple months, and nighttime is...
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Relationship
We have had day-shift folks who weren't great. One transitioned away from our area. Overall, I am...
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Relationship
The daytime people, for the most part, have been good. I'm satisfied. There are opportunities to...
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Relationship, Services
Nordic does what they need to do. Nordic is capable of a lot of things, but we don't leverage them...
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Relationship
Generally, Nordic is professional because they are established. Nordic happens to be started by...
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Value
Nordic doesn’t charge us for the number of ticket closures, and that is great. They have a set fee,...
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Relationship
There is minimal executive involvement because we just work with our primary account manager. There...
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Loyalty, Relationship
I was a naysayer years ago when I heard that we were going to give up FTEs and go to Nordic, but we...
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Relationship
The help desk staff is excellent. They are definitely meeting our SLAs if not going above and...
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Operations
The nature of the agreement with Nordic is that people don't stay with us for the entire length of...
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Value
I feel comfortable with the managed services contract from a cost perspective. Nordic has average...
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Relationship, Services
Nordic’s strength is their willingness to closely integrate and partner, so the people are their...
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Value
Nordic is quite a bit more expensive than other firms. Pricing is an area of opportunity for Nordic....
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Relationship, Value
A lot of the challenges that we have with the firm are largely attributed to the complexity of our...
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Relationship
Nordic is pretty fast to respond when we have an issue. Their analysts' knowledge is pretty...
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Services
With Nordic, we get reports, but there is not enough data to tie in to show the firm's ROI. When my...
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