Nordic Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Services
Obviously, there are always some things. There is room for improvement everywhere, and we want to do...
Login or Create an Account to see details.
Relationship, Services
Communication is key because we are doing a managed service. If Nordic has any questions within IT...
Login or Create an Account to see details.
Loyalty, Services
For Nordic, there is an ongoing service. Things are happening, and we are achieving the components....
Login or Create an Account to see details.
Services
Experience makes a big difference. Some things that could be first-call resolutions are coming to...
Login or Create an Account to see details.
Operations
We are using the firm for help desk support for Epic. The help desk is servicing everybody who calls...
Login or Create an Account to see details.
Relationship, Value
Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...
Login or Create an Account to see details.
Relationship
The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...
Login or Create an Account to see details.
Relationship, Value
I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...
Login or Create an Account to see details.
Loyalty, Relationship
We selected Nordic because we had used them for a range of consulting services, and they were...
Login or Create an Account to see details.
Value
Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...
Login or Create an Account to see details.
Services
It is a little hard for me to discern the end-user experience for the health desk services because...
Login or Create an Account to see details.
Relationship
If some of the people from Nordic were my staff members, I would be giving them some direct...
Login or Create an Account to see details.
Loyalty, Operations
In the beginning, this service was more of a benefit than it is now. If someone were looking into...
Login or Create an Account to see details.
Services, Value
We have Nordic helping with a few things that are a little more complex, but the firm doesn't get...
Login or Create an Account to see details.
Relationship, Services
Our contact person's communication abilities have recently been very disappointing. I think we no...
Login or Create an Account to see details.
Services
There have been a lot of transitions with the people from Nordic. We don't always have consistent...
Login or Create an Account to see details.
Relationship, Services
The communication about when people are coming and going has always been a challenge. We have a...
Login or Create an Account to see details.
Services
We have started having conversations with the people from Nordic, and they have said that Nordic is...
Login or Create an Account to see details.
Loyalty, Relationship
We are actually thinking about expanding Nordic. We do have KPIs and quotas, and the firm always...
Login or Create an Account to see details.
Relationship
The consultants are very astute. They try to tackle challenges on their own, and some of them have...
Login or Create an Account to see details.
Services
The firm is definitely meeting our outcomes. The firm is resolving errors so that there is no latent...
Login or Create an Account to see details.
Value
The firm is pretty expensive. They could reduce the price.
Login or Create an Account to see details.
Loyalty
Nordic does my application management services (AMS) support for our ERP system. But when we brought...
Login or Create an Account to see details.
Operations, Services, Value
What we found through discovery with Nordic is that it was a little bit of an accretion process....
Login or Create an Account to see details.
Relationship
I would definitely recommend Nordic. Once we call issues to the Nordic executives' attention, they...
Login or Create an Account to see details.
Relationship, Operations
We didn't contract with Nordic to be strategic, but they certainly haven't been proactive about...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Nordic has been great. They have been easy to work with. They are a good firm, and they have a great...
Login or Create an Account to see details.
Loyalty, Value
Regarding the strength of the partnership, we brought Nordic in for staff augmentation for an...
Login or Create an Account to see details.
Operations, Services
There is a timing issue with Nordic's staff members. It just takes time for them to get to know us,...
Login or Create an Account to see details.
Relationship, Services
Overall the service is good for what Nordic’s analysts provide to us. They are very responsive. They...
Login or Create an Account to see details.
Loyalty, Relationship
I have less involvement with Nordic’s executives than I used to. Our service delivery manager is...
Login or Create an Account to see details.
Relationship, Services
We have had a relationship with Nordic for several years now, and there have been changes to their...
Login or Create an Account to see details.
Relationship, Services
Nordic made an upgrade to their ticketing system, but I still think that the system could use some...
Login or Create an Account to see details.
Relationship
Nordic provides excellent support. Their support stands out. Nordic is timely and knowledgeable....
Login or Create an Account to see details.
Relationship
We have some rock stars from Nordic on this project. The staff that we have from Nordic right now is...
Login or Create an Account to see details.
Relationship
We have a customer satisfaction survey for the people who open tickets, and most of the time, the...
Login or Create an Account to see details.
Relationship
There is a difference between the day support, meaning our general 8:00 a.m. to 5:00 p.m. support,...
Login or Create an Account to see details.
Loyalty
We are going to discontinue things with Nordic, and my team members are very unhappy that we are...
Login or Create an Account to see details.
Relationship
In terms of meeting the SLA, based on the reports, the firm was slightly behind, but it was...
Login or Create an Account to see details.
Value
Nordic’s pricing is pretty fair, and they are willing and happy to change processes or take on...
Login or Create an Account to see details.
Value
Nordic has met or exceeded most of our SLAs. There was one particular SLA that they missed a couple...
Login or Create an Account to see details.
Relationship, Services
I enjoy working with Nordic's leadership. I have talked to several of their executives, and they can...
Login or Create an Account to see details.
Relationship, Operations
Getting to where we are took a long time, but Nordic really built a good team for us. They retain...
Login or Create an Account to see details.
Relationship
Executive involvement is definitely an area I have seen improvement in over time. Initially, Nordic...
Login or Create an Account to see details.
Loyalty, Value
I don't anticipate this service going away. I would have to hire a bunch of people if it did. I...
Login or Create an Account to see details.
Relationship
Nordic has been giving us recommendations for areas of improvement, but it has been disappointing...
Login or Create an Account to see details.
Relationship
I could have seen this contract be something great, but it just didn't get there. It never took off...
Login or Create an Account to see details.
Relationship
With the application management services particularly, there is a lack of understanding from Nordic...
Login or Create an Account to see details.
Relationship, Operations
Nordic was there and helped us through a hard time. I wouldn't change anything about that. There...
Login or Create an Account to see details.
Relationship
The quality of the staff and consultants is below average. Our in-house analyst, who is brand new,...
Login or Create an Account to see details.
Loyalty, Relationship
We picked Nordic because they brought it with the RFP. They did a great presentation of their...
Login or Create an Account to see details.
Relationship, Value
At the large health systems where I came from, I saw Nordic do great work, so I would definitely say...
Login or Create an Account to see details.
Loyalty, Relationship
The executive involvement was really good early on, but since we announced that we are not going to...
Login or Create an Account to see details.
Loyalty, Relationship
We will be ending our relationship with Nordic. The disappointment that we have had with managed...
Login or Create an Account to see details.
Relationship
We had a couple of experiences where the firm's folks didn't fit. Nordic did the right thing and...
Login or Create an Account to see details.
Relationship
Nordic performs pretty well. We get a quarterly report on SLAs. On their last report, they were...
Login or Create an Account to see details.
Operations
Nordic certainly exceeded expectations at least 80% of the time. Consistently, the project was...
Login or Create an Account to see details.
Relationship
When it came to vendor executive involvement, I was extremely satisfied with the firm's response. We...
Login or Create an Account to see details.
Relationship
The staff members that we have worked with through Nordic have been very conscientious, skilled, and...
Login or Create an Account to see details.
Relationship, Services
Nordic consistently exceeds expectations. If there are any issues and I escalate, they respond very...
Login or Create an Account to see details.
Relationship, Operations, Value
The quality of Nordic's managed services people is low. I rated them very poorly, and the quality of...
Login or Create an Account to see details.
Relationship, Operations
Nordic is always really good to work with. They always have good reporting when we ask for different...
Login or Create an Account to see details.
Relationship
Nordic could work on longevity. What I mean by that is I don't have to start my conversation back at...
Login or Create an Account to see details.
Loyalty, Relationship, Value
I would not buy Nordic again; I intentionally went with another vendor. I just felt like the staff...
Login or Create an Account to see details.
Value
I would tell a friend considering Nordic that if they just need someone to keep the train on the...
Login or Create an Account to see details.
Operations, Value
Nordic showed up, and they were reliable and didn’t break anything in our system, but that is about...
Login or Create an Account to see details.
Relationship
Nordic consistently exceeds expectations for me. I compare their work with the work of our staff,...
Login or Create an Account to see details.
Featured Report
Preferences