Nordic Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...
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Relationship
The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...
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Relationship, Value
I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...
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Loyalty, Relationship
We selected Nordic because we had used them for a range of consulting services, and they were...
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Value
Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...
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Services
It is a little hard for me to discern the end-user experience for the health desk services because...
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Relationship
If some of the people from Nordic were my staff members, I would be giving them some direct...
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Loyalty, Operations
In the beginning, this service was more of a benefit than it is now. If someone were looking into...
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Services, Value
We have Nordic helping with a few things that are a little more complex, but the firm doesn't get...
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Relationship, Services
Our contact person's communication abilities have recently been very disappointing. I think we no...
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Services
There have been a lot of transitions with the people from Nordic. We don't always have consistent...
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Relationship, Services
The communication about when people are coming and going has always been a challenge. We have a...
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Services
We have started having conversations with the people from Nordic, and they have said that Nordic is...
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Loyalty, Relationship
We are actually thinking about expanding Nordic. We do have KPIs and quotas, and the firm always...
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Relationship
The consultants are very astute. They try to tackle challenges on their own, and some of them have...
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Services
The firm is definitely meeting our outcomes. The firm is resolving errors so that there is no latent...
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Value
The firm is pretty expensive. They could reduce the price.
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Loyalty
Nordic does my application management services (AMS) support for our ERP system. But when we brought...
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Operations, Services, Value
What we found through discovery with Nordic is that it was a little bit of an accretion process....
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Relationship
I would definitely recommend Nordic. Once we call issues to the Nordic executives' attention, they...
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Relationship, Operations
We didn't contract with Nordic to be strategic, but they certainly haven't been proactive about...
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Loyalty, Relationship, Value
Nordic has been great. They have been easy to work with. They are a good firm, and they have a great...
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Loyalty, Value
Regarding the strength of the partnership, we brought Nordic in for staff augmentation for an...
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Operations, Services
There is a timing issue with Nordic's staff members. It just takes time for them to get to know us,...
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Relationship, Services
Overall the service is good for what Nordic’s analysts provide to us. They are very responsive. They...
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Loyalty, Relationship
I have less involvement with Nordic’s executives than I used to. Our service delivery manager is...
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Relationship, Services
We have had a relationship with Nordic for several years now, and there have been changes to their...
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Relationship, Services
Nordic made an upgrade to their ticketing system, but I still think that the system could use some...
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Relationship
Nordic provides excellent support. Their support stands out. Nordic is timely and knowledgeable....
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Relationship
We have some rock stars from Nordic on this project. The staff that we have from Nordic right now is...
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Relationship
We have a customer satisfaction survey for the people who open tickets, and most of the time, the...
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Relationship
There is a difference between the day support, meaning our general 8:00 a.m. to 5:00 p.m. support,...
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Loyalty
We are going to discontinue things with Nordic, and my team members are very unhappy that we are...
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Relationship
In terms of meeting the SLA, based on the reports, the firm was slightly behind, but it was...
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Value
Nordic’s pricing is pretty fair, and they are willing and happy to change processes or take on...
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Value
Nordic has met or exceeded most of our SLAs. There was one particular SLA that they missed a couple...
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Relationship, Services
I enjoy working with Nordic's leadership. I have talked to several of their executives, and they can...
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Relationship, Operations
Getting to where we are took a long time, but Nordic really built a good team for us. They retain...
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Relationship
Executive involvement is definitely an area I have seen improvement in over time. Initially, Nordic...
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Loyalty, Value
I don't anticipate this service going away. I would have to hire a bunch of people if it did. I...
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Relationship
Nordic has been giving us recommendations for areas of improvement, but it has been disappointing...
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Relationship
I could have seen this contract be something great, but it just didn't get there. It never took off...
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Relationship
With the application management services particularly, there is a lack of understanding from Nordic...
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Relationship, Operations
Nordic was there and helped us through a hard time. I wouldn't change anything about that. There...
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Relationship
The quality of the staff and consultants is below average. Our in-house analyst, who is brand new,...
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Loyalty, Relationship
We picked Nordic because they brought it with the RFP. They did a great presentation of their...
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Relationship, Value
At the large health systems where I came from, I saw Nordic do great work, so I would definitely say...
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Loyalty, Relationship
The executive involvement was really good early on, but since we announced that we are not going to...
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Loyalty, Relationship
We will be ending our relationship with Nordic. The disappointment that we have had with managed...
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Relationship
We had a couple of experiences where the firm's folks didn't fit. Nordic did the right thing and...
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Relationship
Nordic performs pretty well. We get a quarterly report on SLAs. On their last report, they were...
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Operations
Nordic certainly exceeded expectations at least 80% of the time. Consistently, the project was...
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Relationship
When it came to vendor executive involvement, I was extremely satisfied with the firm's response. We...
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Relationship
The staff members that we have worked with through Nordic have been very conscientious, skilled, and...
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Relationship, Services
Nordic consistently exceeds expectations. If there are any issues and I escalate, they respond very...
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Relationship, Operations, Value
The quality of Nordic's managed services people is low. I rated them very poorly, and the quality of...
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Relationship, Operations
Nordic is always really good to work with. They always have good reporting when we ask for different...
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Relationship
Nordic could work on longevity. What I mean by that is I don't have to start my conversation back at...
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Loyalty, Relationship, Value
I would not buy Nordic again; I intentionally went with another vendor. I just felt like the staff...
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Value
I would tell a friend considering Nordic that if they just need someone to keep the train on the...
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Operations, Value
Nordic showed up, and they were reliable and didn’t break anything in our system, but that is about...
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Relationship
Nordic consistently exceeds expectations for me. I compare their work with the work of our staff,...
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Relationship
The management is solid. They work really hard and are pretty consistent. We have had a few...
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Relationship
Nordic provides pretty good support, so the experience for the end users has been stable and consistent....
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Relationship
Nordic is pretty good to work with. Nordic was very flexible with our timelines. They were very good...
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Value
The pricing structure is a flat, recurring fee that we pay Nordic’s resources. There is a set rate,...
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Relationship
The one area where Nordic has not exceeded expectations is the fact that there is a lot of turnover...
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