Nordic Managed IT Services
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Relationship
Generally, our experience with Nordic has been extremely positive. They are able to put together a...
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Relationship
Recently, some of our staff augmentation resources were concerned about their take-home pay with...
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People and Knowledge
The firm has experienced some turnover, but they do a good job of passing the baton. One of the...
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Tools and Methodology
Nordic stays ahead of the curve. They have a performance improvement wing, and they formed managed...
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Lessons Learned
Nordic’s services are expensive, but we get what we pay for. They cost more than internal analysts,...
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Relationship
We have used Nordic for many years on all our projects, and they lean in and understand the...
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People and Knowledge
Nordic does a good job of sourcing good consultants that are knowledgeable. They partner with us...
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Relationship
Nordic was bought out, but I haven’t felt the effects yet. I know there is a lot of shifting going...
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Lessons Learned
The Nordic team is great; they are great partners, and they have a lot of experience. We would tell...
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Win/Loss - Why they were selected (by current clients)
One of the things that set Nordic apart was that we had already had some Nordic consultants, so we...
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People and Knowledge
When we talk to Nordic about strategic items, they bring very good resources to the table.
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Other Observations
Our satisfaction overall with Nordic is difficult because a portion of their managed services works...
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People and Knowledge
Nordic does really well at making sure the applications are covered. They always have somebody...
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Relationship
There are some people from Nordic who are rock stars because they have been doing the work for years...
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Project Results
The majority of the time, I have no conversations with Nordic, and everything just happens. I check...
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ROI and Cost
We have talked with the firm a lot about receiving our money’s worth. Those conversations have been...
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Other Observations
We are actively reviewing how we use Nordic for managed services. We know we are going to bring a...
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Lessons Learned
If someone has concerns about being able to fill their analyst team with qualified people and needs...
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Tools and Methodology
The only thing that stands out besides the typical things that we have with all vendors is that...
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Relationship
The firm communicated with us on any issues or questions and gave us updates. Besides that, we get...
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ROI and Cost
We expanded our scope, and the price jumped pretty high. If we have X number of beds and add half as...
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Project Results
Considering the data of the number of incidents, Nordic is meeting the service level agreement....
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People and Knowledge
We are not contracted with a specific consultant from Nordic. There have been a few different...
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Win/Loss - Why they were selected (by current clients)
Nordic is very flexible. We have gone through a few different contract renegotiations with them, and...
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People and Knowledge
Sometimes we may have someone assigned to us from Nordic who hasn't worked for multiple...
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Relationship
Nordic is very communicative and quickly responds to any and all of our questions. I meet with our...
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Project Results
Our engagement with Nordic is going extremely well. Because of the COVID-19 pandemic, we have had a...
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Tools and Methodology
Nordic’s strengths are their culture and methodology. We chose Nordic because we wanted them to be...
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Future Outlook
Nordic has optimized our process and made us an efficient, well-oiled machine. Nordic has also...
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Tools and Methodology
If the firm could help us hire the same caliber of people they have, that would be great. Everyone...
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Relationship
Nordic had some turnover, so we had to train some of their new people and get them acclimated to our...
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Relationship
Nordic has been pretty good, and not just on this engagement. They work with us pretty closely. The...
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Relationship
New ownership has changed the relationship and pay for their staff, causing some contracted staff to...
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Other Observations
Nordic is good. However, after the buyout, most conversations are about money.
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Tools and Methodology
We need some assistance with maintaining things regularly, and the firm does a great job supporting...
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Future Outlook
Nordic’s services are nice. We may potentially add more engagements with Nordic. If a certain...
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ROI and Cost
The firm doesn’t avoid charging for every little thing. Nordic had a different financial structure...
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Tools and Methodology
From a consulting perspective, Nordic is very accommodating. When we ran into an issue, they worked...
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People and Knowledge
The only issue I have seen recently with Nordic has to do with their assigning new people to us. For...
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Other Observations
There is always room for improvement. Nordic does a good job with their reporting, but sometimes it...
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Relationship
My experience has been very good and successful. At first, I was skeptical about outsourcing because...
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Tools and Methodology
I would caution anybody before they look at managed services to consider the fact that using a...
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Other Observations
I don’t know whether I need to go above the level that I have gone to for support, but I have...
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People and Knowledge
Nordic has improved in terms of how they provide lead-type people that can figure things out on...
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Project Results
The documentation that Nordic provides is insufficient, and the answer that they always give us is...
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Other Observations
The quality of the firm's staff is inconsistent. We have some really top-notch people and some...
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People and Knowledge
Nordic has brought some good outside knowledge and planning. We have had to escalate issues from...
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Project Results
The execution was difficult. One issue was that the service delivery managers were rather green, and...
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Project Results
What Nordic thinks they are selling and what they are actually delivering aren’t quite the same....
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People and Knowledge
I don’t know whether I would hire Nordic again. I have been keeping an eye on all of the firms in...
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People and Knowledge
I would go with Nordic again because I know how they compare to some other firms. Most of our...
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Tools and Methodology
My biggest complaint with Nordic’s overall model is that it hollows out our entry-level positions....
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People and Knowledge
Nordic told us that they acquired a practice that has Cerner expertise, so they have Cerner-based...
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People and Knowledge
From a user standpoint, Nordic is okay. From an IT standpoint, the biggest thing that has been an...
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Project Results
The survey scores that we get back from Nordic are fairly high, and we could tolerate them being a...
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Relationship
After we meet with Nordic, we don’t leave feeling like we were just at a salesperson dinner. We have...
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Relationship
The account people from Nordic that we are familiar with are very involved in our organization....
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ROI and Cost
Nordic introduced a multitiered support system so that we are not paying premium dollars for...
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Relationship
Nordic has escalated things nicely and pulled in the right people when we have had issues. I have...
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People and Knowledge
I am happy with Nordic's IT outsourcing work. The firm has quality staff, and they execute...
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Project Results
Every time we do an SLA review, there are always one or two things that miss the SLAs, but that is...
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Project Results
The Nordic team has been exceptional. Our speed to resolution has definitely improved.
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People and Knowledge
It took a lot longer than expected to onboard the team. Nordic has had some retention issues in...
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Tools and Methodology
I would not use Nordic for testing again. They weren't at all proactive on the testing front. Once...
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Tools and Methodology
Nordic was more reactive than proactive. For instance, they would document handoffs, but they...
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Tools and Methodology
There were delays in getting things up and running. Nordic had an unrealistic timeline for what they...
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Project Results
Nordic's services are excellent. They have been really wonderful; we have lots of really good...
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People and Knowledge
Nordic has really good customer service. They are very available, willing to help, and very proactive....
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People and Knowledge
New staff members at the help desk are not yet knowledgeable in some of our software and processes....
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Project Results
Nordic needs to increase our confidence in them and hit milestones, goals, and deadlines. Nordic...
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People and Knowledge
Nordic augments my staff with a pool of knowledgeable individuals who help me work on things, and I...
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People and Knowledge
The firm avoids charging for every little thing. During COVID-19, Nordic made accommodations so that...
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Other Observations
I only had one struggle that we had to keep escalating until it finally got to the right person at Nordic....
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People and Knowledge
Nordic’s people have been very helpful with quality assurance. For testing, they are fabulous. I...
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Relationship
When Nordic first started, they grossly underestimated the level of work, and they recognize that....
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People and Knowledge
We just got a couple of new consultants, and I already want them gone. I have been giving them hints...
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Lessons Learned
If an organization were looking to move to managed services, I would tell them not to do so because...
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People and Knowledge
If I were going to be a contractor, I would apply to Nordic. I have always been impressed by the...
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Other Observations
Nordic provides an overall contract cost. They don’t split it out by teams, and that is frustrating...
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Future Outlook
I could foresee keeping Nordic's services indefinitely, but I would reduce the staffing level...
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People and Knowledge
Nordic’s business model is having a limited number of truly senior Epic folks and then bringing in a...
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Project Results
I really don't care for the fact that Nordic has their analysts working for multiple clients. I...
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People and Knowledge
When I have a good lead, it helps improve situations where somebody messes up because they are doing...
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People and Knowledge
One thing that I would really like to see Nordic do is cross-train everybody in everything. Nordic...
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People and Knowledge
Working with Nordic has been pleasant. Even when certain analysts have to rotate off a particular...
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People and Knowledge
We have been amazed at the high level of engagement, knowledge, communication, and consistency among...
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Tools and Methodology
It would be nice for Nordic to occasionally send an analyst physically here to meet us and work with...
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