Nordic Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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CIO

Relationship, Value

Lately, the quality of consultants with Nordic’s managed services has been lacking a little. They...

Jun 2025
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Director

Relationship

The feedback I would want to give other customers and Nordic is that staff turnover is an issue. I...

May 2025
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Director

Relationship, Value

I think we get good service from Nordic; we just pay good money for it. The Nordic help desk is not...

May 2025
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Director

Loyalty, Relationship

We selected Nordic because we had used them for a range of consulting services, and they were...

May 2025
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CIO

Value

Nordic charges for everything. There are no volume discounts or adjustments to rates. Nordic listens...

May 2025
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Manager

Services

It is a little hard for me to discern the end-user experience for the health desk services because...

Mar 2025
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Manager

Relationship

If some of the people from Nordic were my staff members, I would be giving them some direct...

Mar 2025
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Manager

Loyalty, Operations

In the beginning, this service was more of a benefit than it is now. If someone were looking into...

Mar 2025
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Manager

Services, Value

We have Nordic helping with a few things that are a little more complex, but the firm doesn't get...

Mar 2025
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Manager

Relationship, Services

Our contact person's communication abilities have recently been very disappointing. I think we no...

Mar 2025
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Manager

Services

There have been a lot of transitions with the people from Nordic. We don't always have consistent...

Mar 2025
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Manager

Relationship, Services

The communication about when people are coming and going has always been a challenge. We have a...

Mar 2025
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Manager

Services

We have started having conversations with the people from Nordic, and they have said that Nordic is...

Mar 2025
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Manager

Loyalty, Relationship

We are actually thinking about expanding Nordic. We do have KPIs and quotas, and the firm always...

Mar 2025
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Manager

Relationship

The consultants are very astute. They try to tackle challenges on their own, and some of them have...

Mar 2025
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Manager

Services

The firm is definitely meeting our outcomes. The firm is resolving errors so that there is no latent...

Mar 2025
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Manager

Value

The firm is pretty expensive. They could reduce the price.

Mar 2025
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Director

Loyalty

Nordic does my application management services (AMS) support for our ERP system. But when we brought...

Mar 2025
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Director

Operations, Services, Value

What we found through discovery with Nordic is that it was a little bit of an accretion process....

Mar 2025
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Director

Relationship

I would definitely recommend Nordic. Once we call issues to the Nordic executives' attention, they...

Mar 2025
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Director

Relationship, Operations

We didn't contract with Nordic to be strategic, but they certainly haven't been proactive about...

Mar 2025
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COO

Loyalty, Relationship, Value

Nordic has been great. They have been easy to work with. They are a good firm, and they have a great...

Feb 2025
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COO

Loyalty, Value

Regarding the strength of the partnership, we brought Nordic in for staff augmentation for an...

Feb 2025
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COO

Operations, Services

There is a timing issue with Nordic's staff members. It just takes time for them to get to know us,...

Feb 2025
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VP/Other Executive

Relationship, Services

Overall the service is good for what Nordic’s analysts provide to us. They are very responsive. They...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

I have less involvement with Nordic’s executives than I used to. Our service delivery manager is...

Feb 2025
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VP/Other Executive

Relationship, Services

We have had a relationship with Nordic for several years now, and there have been changes to their...

Feb 2025
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Manager

Relationship, Services

Nordic made an upgrade to their ticketing system, but I still think that the system could use some...

Feb 2025
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Manager

Relationship

Nordic provides excellent support. Their support stands out. Nordic is timely and knowledgeable....

Feb 2025
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Director

Relationship

We have some rock stars from Nordic on this project. The staff that we have from Nordic right now is...

Feb 2025
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Director

Relationship

We have a customer satisfaction survey for the people who open tickets, and most of the time, the...

Jan 2025
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Director

Relationship

There is a difference between the day support, meaning our general 8:00 a.m. to 5:00 p.m. support,...

Jan 2025
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Director

Loyalty

We are going to discontinue things with Nordic, and my team members are very unhappy that we are...

Jan 2025
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Director

Relationship

In terms of meeting the SLA, based on the reports, the firm was slightly behind, but it was...

Jan 2025
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VP/Other Executive

Value

Nordic’s pricing is pretty fair, and they are willing and happy to change processes or take on...

Jan 2025
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VP/Other Executive

Value

Nordic has met or exceeded most of our SLAs. There was one particular SLA that they missed a couple...

Jan 2025
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VP/Other Executive

Relationship, Services

I enjoy working with Nordic's leadership. I have talked to several of their executives, and they can...

Jan 2025
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Manager

Relationship, Operations

Getting to where we are took a long time, but Nordic really built a good team for us. They retain...

Jan 2025
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Manager

Relationship

Executive involvement is definitely an area I have seen improvement in over time. Initially, Nordic...

Jan 2025
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Manager

Loyalty, Value

I don't anticipate this service going away. I would have to hire a bunch of people if it did. I...

Jan 2025
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Manager

Relationship

Nordic has been giving us recommendations for areas of improvement, but it has been disappointing...

Jan 2025
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Manager

Relationship

I could have seen this contract be something great, but it just didn't get there. It never took off...

Jan 2025
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Manager

Relationship

With the application management services particularly, there is a lack of understanding from Nordic...

Jan 2025
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Manager

Relationship, Operations

Nordic was there and helped us through a hard time. I wouldn't change anything about that. There...

Jan 2025
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Manager

Relationship

The quality of the staff and consultants is below average. Our in-house analyst, who is brand new,...

Jan 2025
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Manager

Loyalty, Relationship

We picked Nordic because they brought it with the RFP. They did a great presentation of their...

Jan 2025
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Manager

Relationship, Value

At the large health systems where I came from, I saw Nordic do great work, so I would definitely say...

Jan 2025
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Manager

Loyalty, Relationship

The executive involvement was really good early on, but since we announced that we are not going to...

Jan 2025
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Manager

Loyalty, Relationship

We will be ending our relationship with Nordic. The disappointment that we have had with managed...

Jan 2025
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CIO

Relationship

We had a couple of experiences where the firm's folks didn't fit. Nordic did the right thing and...

Sep 2024
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CIO

Relationship

Nordic performs pretty well. We get a quarterly report on SLAs. On their last report, they were...

Sep 2024
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Director

Operations

Nordic certainly exceeded expectations at least 80% of the time. Consistently, the project was...

Sep 2024
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Director

Relationship

When it came to vendor executive involvement, I was extremely satisfied with the firm's response. We...

Sep 2024
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Director

Relationship

The staff members that we have worked with through Nordic have been very conscientious, skilled, and...

Sep 2024
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Manager

Relationship, Services

Nordic consistently exceeds expectations. If there are any issues and I escalate, they respond very...

Sep 2024
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Manager

Relationship, Operations, Value

The quality of Nordic's managed services people is low. I rated them very poorly, and the quality of...

Sep 2024
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Director

Relationship, Operations

Nordic is always really good to work with. They always have good reporting when we ask for different...

Sep 2024
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VP/Other Executive

Relationship

Nordic could work on longevity. What I mean by that is I don't have to start my conversation back at...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Value

I would not buy Nordic again; I intentionally went with another vendor. I just felt like the staff...

Jul 2024
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VP/Other Executive

Value

I would tell a friend considering Nordic that if they just need someone to keep the train on the...

Jul 2024
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VP/Other Executive

Operations, Value

Nordic showed up, and they were reliable and didn’t break anything in our system, but that is about...

Jul 2024
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CMIO

Relationship

Nordic consistently exceeds expectations for me. I compare their work with the work of our staff,...

Jul 2024
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Manager

Relationship

The management is solid. They work really hard and are pretty consistent. We have had a few...

Jun 2024
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Manager

Relationship

Nordic provides pretty good support, so the experience for the end users has been stable and consistent....

Jun 2024
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Director

Relationship

Nordic is pretty good to work with. Nordic was very flexible with our timelines. They were very good...

Jun 2024
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Manager

Value

The pricing structure is a flat, recurring fee that we pay Nordic’s resources. There is a set rate,...

Jun 2024
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Manager

Relationship

The one area where Nordic has not exceeded expectations is the fact that there is a lot of turnover...

Jun 2024
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