Nordic Managed IT Services Commentary

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We agreed to certain staffing levels across different applications from Nordic. For the most part,...

Nordic is more of a partner. Our mission and values are very similar. I don't feel like I have to...

There were some aspects of the Nordic contract that we could have delved deeper into. But that is a...

Our Nordic account manager is new with us, but they are stepping right in. They know us; Nordic...

We chose Nordic because Epic is probably the number-one system that they support. They had a deep...

Nordic has been worth it. As people transition away or pick up other duties, Nordic is going to be...

We just signed a deal with Nordic, and based on the cost of our contract, we are really trying to...

The turnover we experience with Nordic is hard. We’ve had multiple account managers turn over. That...

There are a few hiccups with the help desk services following our protocols. We are very precise...

From a strategic partnership standpoint, the firm's leadership jumps in to try to listen, help, and...

The Nordic team wasn't as proactive as I would have liked in driving continual performance...

Nordic's account management on the service desk work is good. They seem to have backed away from...

Nordic is definitely hitting their SLAs. In my opinion, the SLAs are not especially aggressive, but...

Nordic delivers good quality. The wait times are good. They're not perfect, and there's always room...

I think Nordic does good work. More than many of our other firms, I trust them to bring deep Epic...

There's an annual cost with a true-up or true-down based on actual usage. If our usage comes in...

We've gotten Nordic where we want them to be, first by getting out of the hole and now by getting...

We've had to let some Nordic consultants go for missing meetings and not having the promised skill...

I anticipate the number of IT services we use will decrease because Nordic is not meeting the SLAs...

My message to the new CEO at Nordic is that they have to get back to what is important for...

The Nordic resources are nearshore and offshore, and the end-user satisfaction is not good. It's...

As far as a recommendation goes, I would lay out my experience to others, but I don't know whether I...

Nordic is our service desk provider. We signed a contract because we were very desperate, but now...

Overall, Nordic does a good job. The only thing that slows them down is some of the turnover that...

Nordic is a little pricey, but we still feel like we get good value.

The good thing about Nordic is that they have been a good partner. They're very flexible with us....

The con with Nordic is the leadership and management changes. They've had multiple changes in the...

With the renewal of Nordic's service, we talked with just one other firm. The other firm was trying...

Nordic is exceeding their SLA. I never hear about what they're doing. To me, they're exceeding their...

We've had so much turnover with account management. The turnover is a big factor in why I don't...

In the beginning, the opportunity to work with Nordic was really good because they took away a lot...

With routine stuff, as long as Nordic is given a workflow, they're pretty good at following it. If...

A lot of what Nordic does, we could potentially automate with AI at this point. I would rather spend...

Nordic misses my expectations, especially with communication. They send out monthly status reports,...

Nordic is very dependent on us for the ticketing system and its support. They use the same ticketing...

Nordic documents well in their tickets. They are on track in terms of expectations. The contract...

Nordic is quick to respond, and that is great. But there is a bit of a revolving door for the...

I would love to see Nordic provide us with more insights into where we could make better gains with...

Nordic's service is a little expensive.

A lot of Nordic consultants have Epic backgrounds and certifications. We bring them on to do a...

Our primary point of contact at Nordic is steady. They send me the invoices on time and with very...

We have regular meetings with Nordic. Those meetings are an opportunity for us to share with the...

We chose Nordic probably because of their candidates' skill sets. We have past relationships with...

We have received direct customer feedback that Nordic was able to resolve a customer's issue when...

We don't really do a lot of strategic work with Nordic. I don't expect that of them, but it doesn't...

Nordic has been in place for a couple of years, and we went to bid when their contract came up....

We had a direct line to leadership at Nordic, and if we had an issue or question, the firm was...

I don't think there is any way to improve the partnership with Nordic. They should just continue to...

We have worked with Nordic for a really long time, and if a customer had called, they wouldn't have...

The team we had from Nordic was truly the A-team. They were able to bring in new ideas. Our very...

Consultants are always pricey, but honestly, for the work we got out of Nordic's consultants, I...

We appreciate the strong knowledge base of the Nordic consultants, and they are always available and...

We evaluate things every single time we sign a contract and talk about whether we should bring the...

I don't think we have had any real complaints about the quality of Nordic’s staff. We haven't had...

Recently, with some new security and compliance measures that we are trying to implement, it has...

There has been some turnover and reorganization, and we have had to shuffle things. My global...

Once Nordic makes up their mind, they are usually pretty good at telling us what they are doing, and...

At this particular snapshot moment, Nordic is meeting our SLA, but we have had some bumpy months...

Nordic has done a very good job supporting our operations. We rely on them for ongoing maintenance...

Nordic has provided strong analysts with solid oversight and coordination. Several team members...

It would be great if the people from Nordic could stay longer, but I don’t have any control over...

We are definitely pleased with Nordic’s consultants. They do a good job. It took us a long time to...

We have been really pleased with the service Nordic has provided; they are definitely meeting all...