Nordic Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship

Nordic has helped greatly because our inpatient team members don't have to be on call for Epic break...

Feb 2024
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Director

Relationship

The nighttime support is average. I have called many times over multiple months, and nighttime is...

Feb 2024
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Director

Relationship

We have had day-shift folks who weren't great. One transitioned away from our area. Overall, I am...

Feb 2024
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Director

Relationship

The daytime people, for the most part, have been good. I'm satisfied. There are opportunities to...

Feb 2024
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Director

Relationship, Services

Nordic does what they need to do. Nordic is capable of a lot of things, but we don't leverage them...

Feb 2024
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Director

Relationship

Generally, Nordic is professional because they are established. Nordic happens to be started by...

Feb 2024
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Director

Value

Nordic doesn’t charge us for the number of ticket closures, and that is great. They have a set fee,...

Feb 2024
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Director

Relationship

There is minimal executive involvement because we just work with our primary account manager. There...

Feb 2024
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Director

Loyalty, Relationship

I was a naysayer years ago when I heard that we were going to give up FTEs and go to Nordic, but we...

Jan 2024
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Director

Relationship

The help desk staff is excellent. They are definitely meeting our SLAs if not going above and...

Jan 2024
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Director

Operations

The nature of the agreement with Nordic is that people don't stay with us for the entire length of...

Jan 2024
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Director

Value

I feel comfortable with the managed services contract from a cost perspective. Nordic has average...

Jan 2024
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Manager

Relationship, Services

Nordic’s strength is their willingness to closely integrate and partner, so the people are their...

Jan 2024
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Manager

Value

Nordic is quite a bit more expensive than other firms. Pricing is an area of opportunity for Nordic....

Jan 2024
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Manager

Relationship, Value

A lot of the challenges that we have with the firm are largely attributed to the complexity of our...

Jan 2024
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Manager

Relationship

Nordic is pretty fast to respond when we have an issue. Their analysts' knowledge is pretty...

Jan 2024
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Manager

Services

With Nordic, we get reports, but there is not enough data to tie in to show the firm's ROI. When my...

Jan 2024
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Manager

Relationship, Relationship

When I think of a strong partnership, I think about a lot more communication. I think about more...

Jan 2024
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Manager

Relationship, Relationship, Value

We have regular meetings with our primary person at Nordic, and they have managers over the...

Jan 2024
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Manager

Relationship, Relationship, Services, Services, Value

There are constraints around what people can and can't do with Nordic. For my patient access team,...

Jan 2024
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Manager

Value, Value

Nordic has not charged us more for things, but when we have had conversations about expanding scope,...

Jan 2024
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Manager

Relationship, Relationship, Value

Nordic does a really good job. They have good people who are really smart. They have supplied us...

Jan 2024
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Manager

Relationship, Relationship, Operations

There isn't always good communication on Nordic’s side when there is a change. Sometimes people...

Jan 2024
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CFO

Value

Nordic charges for everything. We do a quarter-hour call, and from the bill, it looks like we are...

Dec 2023
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CFO

Relationship

Nordic meets my expectations, but I wouldn’t say they exceed them. But maybe that is because I have...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Nordic is more focused on their managed services and doesn’t do a ton of strategy considerations...

Dec 2023
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VP/Other Executive

Relationship, Relationship

I love Nordic, but I need to be asked more often by them how they can exceed our expectations....

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

One of the firm's strengths is the depth of familiarity with not only the technical aspects of the...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Sometimes I don't necessarily want to know that I can do anything and everything. I sometimes just...

Dec 2023
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Manager

Relationship

We are very happy with Nordic’s services. They have analysts who are familiar with most of the...

Nov 2023
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Manager

Relationship, Services

Nordic could share more about new things that are coming out that may help us.

Nov 2023
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Director

Relationship, Relationship

We like Nordic. We have worked with them a lot. We like the people who manage the consultants on the...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

We have always had good luck with Nordic consultants when it comes to our EMR build. We have...

Oct 2023
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Director

Relationship, Relationship

Nordic’s executives are very involved and quick to respond. We have been able to meet with a couple...

Oct 2023
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Director

Relationship, Value

We would tell friends or peers considering a consulting firm that the contracting world is vast, and...

Oct 2023
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Director

Relationship, Relationship

Nordic is a great company, and we have really enjoyed working with them. Nordic had a standard...

Oct 2023
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Manager

Relationship, Relationship, Value

We would like to see Nordic have more experienced folks. We understand that is tough to do with the...

Oct 2023
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Manager

Relationship, Relationship

Over the past few years, Nordic has been doing a better job of really getting in a position where...

Oct 2023
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Manager

Loyalty, Relationship

Optimization is an area where Nordic proudly talks about being the best in class but isn't really...

Oct 2023
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Manager

Relationship

We have been a little disappointed with the level of competency of the resources that Nordic has had...

Oct 2023
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Manager

Relationship, Value

When we are working with a firm, we are entrusting them with special work. We want that firm to...

Oct 2023
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Director

Relationship, Relationship

In terms of rounding, Nordic has met all of our SLAs except one, but we were much busier than usual...

Oct 2023
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Director

Relationship, Value

Nordic is very transparent. We had a bit of a snafu during the contracting period. I misunderstood...

Oct 2023
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CIO

Operations

I give Nordic low marks because we have had to figure things out that we expected the firm to have...

Jul 2023
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Director

Relationship

The people from Nordic were a bit more experienced than the people on our team, so the firm acted as...

Mar 2023
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Director

Relationship

We had a very good relationship with Nordic’s sales team.

Mar 2023
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Director

Relationship

Initially, the resources from Nordic were grabbing tickets and getting them done rather than coming...

Mar 2023
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Director

Relationship

Nordic’s quality of consultants is outstanding. They really bring the best of the best to the table,...

Mar 2023
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Director

Relationship

Nordic is always asking about things or bringing some new ideas to the table rather than us trying...

Mar 2023
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VP/Other Executive

Loyalty, Relationship

We chose Nordic because we had a longstanding relationship with them, they had done prior projects...

Mar 2023
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VP/Other Executive

Relationship

I would for sure recommend Nordic's services to a peer or friend. I have been a reference for the...

Mar 2023
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