Notable Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Relationship, Operations, Product
Notable has a good user experience. The patient-facing experience is strong.
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Relationship
Notable has a good team, and we work really closely with that team more than any other vendor's...
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Product
We are live with some pretty basic functions with Notable, and some of the gaps have been...
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Relationship
Notable responds and escalates things. We're not happy with their responses. They are trying to...
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Loyalty, Product
Notable has a good vision and road map. They have a great plan, but it's painful right now. We've...
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Operations
For my team, from superusers to end users, the Notable system is fine. We use Notable for training,...
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Loyalty, Relationship, Value
When we started with Notable, they were a much smaller vendor and were very flexible and receptive....
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Relationship
Somebody new signing on with Notable right now probably would not have our same experience. We...
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Loyalty
Because we're so far in, I would prefer to stay with Notable and use the new platform and make it...
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Loyalty
Notable reallocated resources again because of their transition and growing pains, and we completely...
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Relationship
When critical issues arise and direct contact is established, Notable is highly responsive and...
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Relationship, Product
If we could deploy things, I would rate Notable higher when it comes to meeting our needs. It is...
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Culture, Value
Notable has not been fair and transparent with their pricing. Their product is overpriced.
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Operations
Notable does not have a formal training or certification program in place. Despite repeated...
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Loyalty
I would probably give Notable a shot if I were a new client, but we started with them several years...
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Relationship, Value
We have been very satisfied all throughout our partnership. Notable is an agile, innovative partner...
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Relationship, Value
Notable used to be worth the initial investment, but now I am starting to think they rate low in...
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Relationship
Notable used to be very good at support, but then they moved to a ticketing system, and their...
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Loyalty, Product
The good thing about the Notable system is that it doesn't really require any staff input....
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Loyalty
The Notable system is maybe part of our long-term plans. We may move to another system that Notable...
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Product
We use Notable for preregistration. I would like to preregister a patient, but they have to check...
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Product, Value
Notable writes patient responses into the chart, lifting the burden off of providers and staff. One...
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Product
Since the COVID-19 pandemic, we do a lot more telehealth visits than we used to. And the challenge...
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Relationship
Notable is very agile. When the COVID-19 pandemic truly broke out, we were getting bombarded with...
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Product, Value
A standout for Notable is the self-registration. For every scheduled visit in our outpatient...
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Relationship
The Notable team is responsive and collaborative. They have been an important part of transforming...
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Product
With Notable, I can't really think of anything that I would want improved. I really like working...
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Loyalty
We had started looking at using Notable's solution for some prior authorization automation, but they...
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Relationship
Notable is great. I like that Notable is very focused on my customers, not on me. They want to...
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Value
I don't deal with Notable a ton, but based on my interactions with Notable, we have had a couple of...
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Relationship
When I interact with Notable's support people, I am pretty insistent that I get an answer on the...
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Loyalty
We are in the process of switching EMRs. I am not sure whether our future EMR will have something...
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Product, Value
Notable is a program that lets patients check in electronically for their appointments. I am not on...
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Product
Notable’s SMS texting capabilities are not two-way. I think Notable is working on that...
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Relationship, Product
Notable needs insurance measures, quicker response to issues, and better quality, audits,...
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Relationship, Product
Notable could improve their own internal resourcing to execute on things, setting expectations on...
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Product
We have been in contract for Notable's scheduling system for a few years, and we are still not live...
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Loyalty, Relationship
Notable is very aware of how frustrated we have been lately, and they are changing their model of...
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Relationship, Product
I don't know the intricacies of this, but it seems like a lot of Notable’s bottlenecks are on the...
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Relationship
Notable is a strong partner; there is a lot more engagement and involvement with their team on a...
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Product, Value
One of the best outcomes we have seen is digitizing consent forms. As part of intake, we have been...
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Relationship, Product
Notable’s entire foundation is AI based, so I would say their AI is above and beyond other vendors',...
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Commentary Summary
Comment Type Breakout