nThrive Outsourced Coding Comments

 
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Outsourced Coding 2018: Value-Adds Key in Evolving Market
Outsourced Coding 2018:
Value-Adds Key in Evolving Market
February 2018
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Manager

People and Knowledge

Our biggest issue with nThrive was the quality of the coders. Another issue was that the coders...

Aug 2020
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Manager

Tools and Methodology

nThrive has more vacation days than we do. The company is closed on the day after Thanksgiving,...

Aug 2020
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Director

People and Knowledge

The vendor has been with us through a couple of name changes and company changes. The vendor has...

Jun 2020
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Director

Future Outlook

I don't know whether the vendor's coders are offshore. I think that we can choose whether they are...

Jun 2020
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VP/Other Executive

People and Knowledge

We have not been satisfied with the coding from nThrive. They haven't had the professional coding...

Jan 2020
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VP/Other Executive

People and Knowledge

nThrive hasn't brought the level of experience or knowledge to improve the professional billing...

Jan 2020
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Director

Relationship

We are pulling all coding back from nThrive. They misrepresented what their coders were capable of...

Jan 2020
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Director

People and Knowledge

nThrive had a very high turnover unlike anything we have ever had.

Jan 2020
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Director

People and Knowledge

There was a lack of transparency from nThrive. It was really hard to get information and...

Jan 2020
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Director

Lessons Learned

nThrive clearly does not have the experience, the knowledge, or the staff for professional fee...

Jan 2020
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Director

ROI and Cost

I wouldn’t say that nThrive charges for every little thing. We really did get a flat charge per hour...

Jan 2020
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Director

Lessons Learned

I would tell buyers to beware when looking at the nThrive product. nThrive overpromised what they...

Jan 2020
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Director

People and Knowledge

We have not had a good experience with nThrive. nThrive made promises that had no validity in terms...

Jan 2020
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VP/Other Executive

Tools and Methodology

The vendor primarily focused on cost reduction without regard to leading practices or achieving...

Jan 2020
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VP/Other Executive

Project Results

nThrive's outcomes were awful when we did a quality review. The quality of coding and the backlog...

Jan 2020
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Director

Relationship

There has been a lot of turnover at nThrive. They are not going in the right direction. They have...

Dec 2019
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Manager

Relationship

nThrive’s executives are very conscientious. We have good corporate support from nThrive, and I know...

Dec 2018
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Manager

Tools and Methodology

nThrive does a good job of screening their coders. We have had very low turnover with their coders....

Dec 2018
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Manager

People and Knowledge

We switched from global coders to US-based coders with nThrive, and that switch has been a good...

Dec 2018
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Manager

Relationship

When we first started with nThrive, we heard from higher-ups very frequently. Now we never hear from...

Dec 2018
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Manager

ROI and Cost

My one complaint about coding is that it takes contracted coders a while to meet our productivity...

Dec 2018
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Director

People and Knowledge

nThrive struggles to find us the high-quality resources that we need. We have received coders from...

Mar 2018
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Director

Project Results

nThrive's productivity doesn't always meet our expectations. We would like them to be doing more...

Mar 2018
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Director

People and Knowledge

nThrive has always been able to find coders that can meet our needs. The company has an extensive...

Jan 2018
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CFO

Project Results

nThrive has allowed us to utilize the coders to reduce our costs and improve our quality. We have a...

Jan 2018
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CFO

Sales and Contracting

The process of contract negotiation was very balanced and fair, and nThrive worked hard to meet my...

Jan 2018
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Director

Tools and Methodology

nThrive's services are extremely expensive. However, nThrive is very good at doing targeted...

Dec 2017
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Director

Project Results

I haven’t used nThrive much lately because we don't need them, but we have done a couple of very...

Nov 2017
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Director

Relationship

We haven’t used nThrive as much lately because we wanted to bring our coding in-house. But I did...

Nov 2017
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Director

Tools and Methodology

nThrive has a good QA process for their employees. They managed the QA themselves; in the past, I...

Nov 2017
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Director

Tools and Methodology

nThrive was always easy to work with. They didn’t try to make us fit into a box. They worked with...

Nov 2017
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Director

ROI and Cost

nThrive doesn't nickel-and-dime us. They have a boilerplate contract based on a certain number of...

Nov 2017
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Director

Other Observations

I had a lot of turnover with my contacts at nThrive throughout our time with them. I often got...

Nov 2017
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Director

Tools and Methodology

nThrive made sure that our coders were the right fit for us. If we said there was a problem with an...

Nov 2017
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Director

Other Observations

nThrive has high-quality coders, but the challenge with all remote coders is getting them to easily...

Nov 2017
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Director

Project Results

With nThrive, we had lots of back-and-forth around the process and confusion that we didn’t have...

Nov 2017
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Director

Tools and Methodology

With nThrive, we had to go back and forth several times on clarifying and restating the expectations...

Nov 2017
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Director

Relationship

The management folks at nThrive are no longer there. That portion of the company was sold off...

Nov 2017
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Director

Tools and Methodology

nThrive’s flexibility was very good. If we had a reason to no longer need a coder, they took the...

Nov 2017
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Director

Other Observations

We have been scaling back how much we use nThrive. We had a major change here recently, and it is...

Nov 2017
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Director

Tools and Methodology

nThrive has been bought and sold many times. They keep doing structural changes in how they are...

Nov 2017
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Director

Sales and Contracting

Before nThrive put the sales team as the team that deals with customers, I could reach someone with...

Nov 2017
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Director

Relationship

We don’t like meeting with nThrive’s executives, so we don’t. They ask to talk to us, but we don’t...

Nov 2017
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Director

Project Results

When there is an issue, nThrive is not proactive about seeing the issue and rectifying it. We have...

Nov 2017
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Director

Tools and Methodology

I was very impressed with nThrive’s internal auditing. They have been good to work with, and anytime...

Nov 2017
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Director

Tools and Methodology

I do appreciate the fact that nThrive does their own internal audits and shares them with us. I...

Nov 2017
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Director

Tools and Methodology

nThrive manages their coders well. The coders worked the hours that they committed to. They let me...

Nov 2017
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Manager

Relationship

nThrive is very good about the client relationship. They are very responsive to feedback, and they...

Nov 2017
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Manager

People and Knowledge

When we have a problem, nThrive gets the right people involved.

Nov 2017
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Manager

Other Observations

My advice for nThrive is to monitor new people more closely. I had some quality problems with one of...

Nov 2017
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Manager

Tools and Methodology

Even though nThrive gave us the names of representatives, we didn't feel that we had a dedicated...

Nov 2017
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Manager

People and Knowledge

We often run into issues with nThrive's overseas coders. We don't understand how we are supposed to...

Nov 2017
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Manager

Relationship

We lack a relationship with our account manager at nThrive. That person is pleasant but doesn’t...

Nov 2017
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Manager

Project Results

I don’t think that nThrive has great quality, even though they claim 95% accuracy. We get external...

Nov 2017
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Manager

People and Knowledge

I have had a hard time communicating and working with the manager nThrive assigned to our account....

Nov 2017
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Manager

Tools and Methodology

We have used nThrive’s outsourced coding services for a while now, but we have actually reduced how...

Nov 2017
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Manager

Tools and Methodology

I am not 100% confident about the quality of nThrive’s QA process. I got results from nThrive. I...

Nov 2017
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Manager

People and Knowledge

Our experience with nThrive's outsourced coding services started off pretty rocky, but things got...

Nov 2017
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Manager

People and Knowledge

My biggest issue with nThrive was our account manager. If we had a better account manager, we would...

Nov 2017
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Director

Project Results

nThrive does a good job, but I won’t say that they are beyond good. The initial transition was a...

Oct 2017
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Director

Tools and Methodology

I see nThrive's acquisition of MedAssets-Precyse as a positive thing, but I still think there are a...

Oct 2017
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Director

Tools and Methodology

nThrive does a good job of checking the quality of their own work, and I was surprised by that. I...

Oct 2017
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Director

Project Results

nThrive’s timing for outsourced coding is good, but we had to push them to make it good in the first...

Oct 2017
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Director

Tools and Methodology

nThrive’s productivity is average. Our in-house coders are more productive than nThrive's coders. In...

Oct 2017
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Director

People and Knowledge

The implementation plan for nThrive's coding services was very weak, and I think nThrive needs a...

Oct 2017
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Director

Future Outlook

We used nThrive's outsourced coding service for a period of time. That was when ICD-10 was...

Oct 2017
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Director

Future Outlook

We used nThrive's services to make sure we had enough support with the ICD-10 implementation; we...

Oct 2017
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VP/Other Executive

Tools and Methodology

It is unusual, but nThrive does a lot of the onboard training for their new coders. A lot of other...

Oct 2017
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VP/Other Executive

People and Knowledge

In terms of strategic expertise, we haven't really seen any in the past, but with ICD-10, nThrive...

Oct 2017
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VP/Other Executive

Tools and Methodology

nThrive differentiates themselves as a true partner, and they differentiate themselves with their...

Oct 2017
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VP/Other Executive

People and Knowledge

nThrive stands out because of the quality of their coders in terms of their coders' professionalism...

Oct 2017
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VP/Other Executive

Relationship

nThrive does a nice job of actually partnering with us; they don't just send the occasional email to...

Oct 2017
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VP/Other Executive

Project Results

nThrive is great at auditing and at keeping an eye on their employees. Most of the vendors we use...

Oct 2017
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VP/Other Executive

Other Observations

nThrive struggles with productivity a little. They know what our coding standards are, and I think...

Oct 2017
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VP/Other Executive

People and Knowledge

nThrive does a very nice job managing their coders and partnering with us. From what I have seen,...

Oct 2017
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VP/Other Executive

Future Outlook

We plan to expand with nThrive. We have a couple of big coding projects coming up, and we are...

Oct 2017
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Director

People and Knowledge

At our facility, we have experienced issues with nThrive's coders, and because of that, we had to...

Oct 2017
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Manager

Tools and Methodology

If we initiate something with nThrive, they will get back with us. However, they aren't very...

Oct 2017
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Manager

Tools and Methodology

nThrive didn't do anything that made them stand out from other firms. They didn't provide further...

Oct 2017
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Manager

Future Outlook

We have replaced nThrive with another firm. nThrive is no longer a preferred company for our...

Oct 2017
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Manager

Tools and Methodology

We were disappointed with nThrive's QA. They were supposed to be audited, but we never heard about...

Oct 2017
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Director

Win/Loss - Why they were selected (by current clients)

nThrive can always find me a coder. Other firms we have used just don’t have the coding pool to send...

Oct 2017
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Director

Lessons Learned

We carefully screen what nThrive sends us. They may send us 10 resumes, and we may choose people...

Oct 2017
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Director

Lessons Learned

We are doing our internal audits of the firm. We have them sending their reports to us. We had an...

Oct 2017
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Director

Tools and Methodology

We don’t have any problems with nThrive managing their coders. If I have a problem with someone,...

Oct 2017</