Alpha Robotic Process Automation (RPA) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 8:16:12 AM and Model.EvProductId = 212450

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User Commentary

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Director

Future Outlook

We still have a need to combine different sources of data, including meaningful revenue cycle data...

Sep 2020
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Director

Functionality and Upgrades

Olive manages automations better than any other vendor. When we look at Olive's core product...

Sep 2020
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Director

ROI / Cost (care and feeding)

I probably wouldn't buy Olive's product again. There are a couple of dynamics going on. Olive...

Sep 2020
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Director

Lessons Learned

If I were to recommend Olive, there would be a lot of caution in my recommendation. If we want to...

Sep 2020
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Director

Functionality and Upgrades

To me, machine learning and artificial intelligence mean that we are using a neural net model, a...

Sep 2020
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Director

Relationship

With some initiatives, I feel like I am the one who is always prodding. But I feel like Olive prods...

Sep 2020
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Director

ROI / Cost (care and feeding)

I don’t think we have had any overages in terms of budget. I don’t feel like Olive is overcharging...

Sep 2020
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Director

Relationship

I have had interactions with Olive's executives. I know those people are really busy, but I have had...

Sep 2020
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Director

Win/Loss - Why they were selected (by current clients)

When we went out to RFP, we had a lot of responses that were very out-of-the-box or off-the-shelf...

Sep 2020
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Director

Service and Support

When COVID-19 hit, I braced myself for things to be paused or to have to adjust our time frames....

Sep 2020
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Director

ROI / Cost (care and feeding)

My issue with Olive is more of a nitpicky thing. In their approach to pricing their services, which...

Sep 2020
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Director

Functionality and Upgrades

We would pick Olive if we had to do things all over again. I definitely think that Olive keeps their...

Sep 2020
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Director

Future Outlook

I hope our satisfaction with Olive stays high. We are expanding still, so there is always the...

Sep 2020
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Director

Functionality and Upgrades

We noticed the ROI immediately, and I don’t think this is unusual, but we didn’t cut any staff; we...

Sep 2020
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Director

Functionality and Upgrades

The system meets all of our defined needs. So we are doing great in terms of insurance verifications....

Sep 2020
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Director

Service and Support

We haven’t needed very much support from the vendor because once something is done, it is done. So I...

Sep 2020
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Director

ROI / Cost (care and feeding)

The system has done very well driving tangible outcomes. We have highly received our money’s worth....

Sep 2020
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Director

Other Observations & Comments

I predict our overall satisfaction with the system will be the same a year from now, unless the...

Sep 2020
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Director

Implementation and Training

There hasn’t been a lot of involvement from the vendor, but they did well with their training.

Sep 2020
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Director

Technology

I would tell others that for our specific usage of the system, using the software is a very...

Sep 2020
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Director

Relationship

The only thing frustrating about dealing with Olive is that their staff tends to have a lot of...

Sep 2020
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Manager

Lessons Learned

I probably wouldn't buy the software again. We really only have Olive doing a small scope of work....

Aug 2020
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Manager

Lessons Learned

Olive makes a huge effort to make things work and keep their promises. We just can't get their...

Aug 2020
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Manager

Service and Support

Olive does avoid charging for every little thing. We initially had a lot of issues with the vendor,...

Aug 2020
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Manager

Functionality and Upgrades

We struggle with the product upgrades. The product now works as promoted, but getting it there took...

Aug 2020
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Manager

Relationship

Olive's executives are really good at being involved. They are very proactive and regularly reach...

Aug 2020
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Manager

Interfacing and Integration

Olive has supported our interoperability goals, but we aren't using them in that capacity.

Aug 2020
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Manager

ROI / Cost (care and feeding)

Olive has definitely made quite a few advancements in terms of what they can deliver, but we aren't...

Aug 2020
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Manager

Relationship

Olive has grown rapidly and has probably had some trouble supporting all of their installations. We...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

On the general finance side, spreadsheets get left, and the tool goes through and grabs things. Then...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We need end-user controls with any automation, and Olive is not excluded from that requirement. For...

Aug 2020
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VP/Other Executive

Relationship

The organization can’t get enough of Olive’s product. There isn’t any training for it. The...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

When our organization had to adjust our robotic process automation, the problem is that some people...

Aug 2020
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VP/Other Executive

Other Observations & Comments

Olive’s system is getting information off of payer sites, bringing it back, and posting it as a...

Aug 2020
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VP/Other Executive

Technology

The biggest thing that Olive has done is bringing solutions to the table for us. We are about to go...

Aug 2020
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VP/Other Executive

Relationship

We have had a good experience with Olive. They have been very attentive and good at partnering with...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Alpha Robotic Process Automation is not very easy to use. When considering the people working with...

Aug 2020
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VP/Other Executive

Lessons Learned

I would recommend Olive's system to other providers, but I would add the caveat that the system is...

Aug 2020
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VP/Other Executive

Sales and Contracting

The thing that has been a bit of a disappointment is Olive's lack of scope in the market. When Olive...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The biggest thing we have done with Olive is claims statusing, where Olive goes to our payer...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have a great arrangement with Olive for the cost of the product. They don't nickel-and-dime us....

Aug 2020
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VP/Other Executive

Service and Support

Olive's support is great. Olive is truly a great partner in terms of support. They are proactive....

Aug 2020
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Manager

Relationship

We are pretty happy with what we have received. The vendor has met our scope. There were hiccups...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Based on what we have encountered with the vendor so far, they do avoid charging for every little...

Aug 2020
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Manager

Implementation and Training

In the past, when we asked for any sort of training or collateral from the vendor, they didn't have...

Aug 2020
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Manager

Functionality and Upgrades

Once we got the product working correctly, it was working as expected. The negative of the system is...

Aug 2020
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VP/Other Executive

Implementation and Training

For our implementation, Olive needed better project managers. Olive needed a better way of...

Aug 2020
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Director

Lessons Learned

I would buy the Olive product again, but there are a lot of questions and research that would go...

Aug 2020
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Director

Sales and Contracting

Olive doesn’t keep all of their promises. They are still a pretty young company, so their sales team...

Aug 2020
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Director

Service and Support

Olive is just such a new company; they don’t have much experience and haven’t come across a lot of...

Aug 2020
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VP/Other Executive

Service and Support

The vendor's support hasn't been acceptable. We had an issue with the vendor's communication. We...

Aug 2020
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VP/Other Executive

Implementation and Training

Olive Robotic Process Automation isn't a normal software solution; it is more automated. The vendor...

Aug 2020
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VP/Other Executive

Relationship

Olive is more reactive than proactive. We tell them when there are problems. Rather than us...

Aug 2020
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VP/Other Executive

Sales and Contracting

It seems like the vendor promised more than they can deliver or that they changed their focus. Their...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The product is rather spendy. They included everything in that price, but they didn't do a great job...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The reason we went with the solution was that it allowed us to take our staff members away from...

Jun 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We don't have a good mechanism in place for the prior authorization piece because payers are...

Jun 2020
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VP/Other Executive

Implementation and Training

Olive is a young company. They are one of the first AI companies related to the revenue cycle, and...

Jun 2020
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Director

Service and Support

Olive has been really good about customizing the tool, but I don’t understand why things haven’t...

Mar 2020
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Director

Functionality and Upgrades

Implementation and upgrades with Olive have all gone very well. I almost never worry about Olive...

Mar 2020
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Director

Functionality and Upgrades

Olive’s tool works very well and as advertised. The tool meets our needs. Olive doesn’t have...

Mar 2020
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Director

Service and Support

Olive is pretty good at delivering new technology. They do come up with new things; they just aren’t...

Mar 2020
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Director

Relationship

I rate executive involvement from Olive highly. I can speak to the president from time to time. I...

Mar 2020
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Director

Service and Support

Overall, I am satisfied and would choose Olive again. I see my satisfaction being the same or better...

Mar 2020
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VP/Other Executive

Other Observations & Comments

Olive has been in our revenue cycle and general accounting arena, and it has blossomed and gone...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have been productive with Olive. We have seen drops in FTEs because we have been able to automate...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Our payment arrangement is a percentage of the savings from FTEs, and that is a hell of a business...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have seen an increase in savings. We have mostly been reporting on the reduction of FTEs. We have...

Jan 2020
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VP/Other Executive

Future Outlook

We have Olive running on both our hospital side and our professional billing side, and the next wave...

Jan 2020
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VP/Other Executive

Lessons Learned

We have a partnership with the vendor, so there was a lot of casualness. The vendor didn’t have a...

Jan 2020
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VP/Other Executive

Lessons Learned

We had an agile development attitude until we got to where we wanted to be. Since moving out of the...

Jan 2020
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CIO

Functionality and Upgrades

Our revenue cycle team is very excited about the system. The vendor is very engaged and very...

Nov 2019
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CIO

Relationship

Olive’s customization value proposition is a little worrisome from an enterprise standpoint. They...

Nov 2019
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Manager

Functionality and Upgrades

There is so much turnover, so we have to educate all the time. I had conversations about other...

Nov 2019
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Manager

Functionality and Upgrades

We originally decided to take Medicare eligibility through the portal process, and they asked...

Nov 2019
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge us for every little thing, but if I wanted to add an additional payer, I...

Nov 2019
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Manager

Functionality and Upgrades

I have to email when I have trouble or when we have a maintenance update. I get an email when the...

Nov 2019
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Manager

Functionality and Upgrades

The system actually worked on a report for every registration to be done the day before. The system...

Nov 2019
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Manager

Service and Support

The vendor has great customer service, and the people are very responsive. They actually worked with...

Nov 2019
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Manager

Functionality and Upgrades

The system is very expensive. I would like it to check more payers for me.

Nov 2019
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VP/Other Executive

Relationship

Olive has been very engaged and has had regular meetings with us. Olive has been very helpful in the...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We have taught Olive to read the other software that we use. She even has her own login. My goal for...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We are on hold for doing anything more with Olive right now; we have some pretty big organizational...

Oct 2019
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VP/Other Executive

Technology

I don’t think we have fully explored the AI's capabilities. I wonder whether there is something that...

Oct 2019
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VP/Other Executive

Other Observations & Comments

Olive might make a good case study for somebody who has deep pockets, or it might make a good pilot...

Oct 2019
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Director

Functionality and Upgrades

Things are working really well with Olive. The number of accounts that we would have to touch to...

Oct 2019