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Robotic Process Automation (RPA) Comments
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KLAS Operations Director, Emerging Business Unit - Joshua Jensen
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Joshua Jensen

Operations Director, Emerging Business Unit

joshua.jensen@klasresearch.com

(801) 734-1585

 
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Director

Early on, there were some pain points that we really had to figure out before we got into stride in...

Jan 2021
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Director

Once we get a bot up and running and see what it is capable of in multiple systems, we really start...

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Director

I am pleased with the service that we get and the results that we get in terms of the development...

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CIO

Olive takes too long to implement things and do upgrades. Olive is very thorough. They pay a lot of...

Jan 2021
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CIO

The system isn't cheap, but Olive has been very fair with us in terms of negotiating with us as...

Jan 2021
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CIO

Once Olive gets things working, they work great. Olive's system is reducing the amount of FTE...

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VP/Other Executive

Olive is a smart company, and they work hard for us. They have good people, and they are very...

Jan 2021
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VP/Other Executive

During our implementation, I was not satisfied with the timelines that Olive was giving us for the...

Jan 2021
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Manager

What we wanted to do with the system didn't really work. We tried to work through a lot of things,...

Jan 2021
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VP/Other Executive

Olive is a great company. Our experience with Olive has been kind of funky. I started working with...

Jan 2021
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VP/Other Executive

Olive is great at putting in resources and tackling things. They go all out. They don't try to cut...

Jan 2021
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VP/Other Executive

Olive is working on a tiny piece in one of our facilities. They do all the coding and charging. The...

Jan 2021
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VP/Other Executive

I have challenged Olive to work on building out some AI for us. They are doing a lot. Any good...

Jan 2021
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VP/Other Executive

Olive's concept is that they build software as a service. The team, or at least part of the team, is...

Jan 2021
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VP/Other Executive

In terms of proactive service, Olive deserves a middle score. Three hours after a report should be...

Dec 2020
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VP/Other Executive

If I say that I am going to do something, I do it. Olive took a couple of years to implement the...

Dec 2020
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VP/Other Executive

Since Olive's product has been live, it has been really helpful. It is pretty user friendly. We have...

Dec 2020
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VP/Other Executive

Olive really didn't demonstrate the product. We made things up as we went. In terms of new...

Dec 2020
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VP/Other Executive

I would buy our other solutions again. I am not sure about Olive's. My satisfaction with Olive is...

Dec 2020
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VP/Other Executive

The system has not driven the value that I thought it would. That isn’t Olive’s fault per se. The...

Oct 2020
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VP/Other Executive

Olive's solution is really more of a service. We end up paying for claim statuses every year. So...

Oct 2020
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VP/Other Executive

We are looking at other organizations in AI trying to figure out where it makes sense. We have done...

Oct 2020
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VP/Other Executive

The vendor has a strong group of people who understand revenue cycle. They have people who have...

Oct 2020
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VP/Other Executive

We are looking at the authorization space, and Olive is continuing to partner with other vendors to...

Oct 2020
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VP/Other Executive

Olive has kept all promises, especially because we have been working with them. At times, we were...

Oct 2020
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Director

When we initially moved to Olive's system, there were some concerns from the IT department. Their...

Sep 2020
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Director

We still have a need to combine different sources of data, including meaningful revenue cycle data...

Sep 2020
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Director

Olive manages automations better than any other vendor. When we look at Olive's core product...

Sep 2020
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Director

I probably wouldn't buy Olive's product again. There are a couple of dynamics going on. Olive...

Sep 2020
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Director

If I were to recommend Olive, there would be a lot of caution in my recommendation. If we want to...

Sep 2020
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Director

To me, machine learning and artificial intelligence mean that we are using a neural net model, a...

Sep 2020
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Director

With some initiatives, I feel like I am the one who is always prodding. But I feel like Olive prods...

Sep 2020
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Director

I don’t think we have had any overages in terms of budget. I don’t feel like Olive is overcharging...

Sep 2020
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Director

I have had interactions with Olive's executives. I know those people are really busy, but I have had...

Sep 2020
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Director

When we went out to RFP, we had a lot of responses that were very out-of-the-box or off-the-shelf...

Sep 2020
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Director

When COVID-19 hit, I braced myself for things to be paused or to have to adjust our time frames....

Sep 2020
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Director

My issue with Olive is more of a nitpicky thing. In their approach to pricing their services, which...

Sep 2020
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Director

We would pick Olive if we had to do things all over again. I definitely think that Olive keeps their...

Sep 2020
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Director

I hope our satisfaction with Olive stays high. We are expanding still, so there is always the...

Sep 2020
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Director

We noticed the ROI immediately, and I don’t think this is unusual, but we didn’t cut any staff; we...

Sep 2020
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Director

The system meets all of our defined needs. So we are doing great in terms of insurance verifications....

Sep 2020
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Director

We haven’t needed very much support from the vendor because once something is done, it is done. So I...

Sep 2020
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Director

The system has done very well driving tangible outcomes. We have highly received our money’s worth....

Sep 2020
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Director

I predict our overall satisfaction with the system will be the same a year from now, unless the...

Sep 2020
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Director

There hasn’t been a lot of involvement from the vendor, but they did well with their training.

Sep 2020
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Director

I would tell others that for our specific usage of the system, using the software is a very...

Sep 2020
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Director

The only thing frustrating about dealing with Olive is that their staff tends to have a lot of...

Sep 2020
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Manager

I probably wouldn't buy the software again. We really only have Olive doing a small scope of work....

Aug 2020
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Manager

Olive makes a huge effort to make things work and keep their promises. We just can't get their...

Aug 2020
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Manager

Olive does avoid charging for every little thing. We initially had a lot of issues with the vendor,...

Aug 2020
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Manager

We struggle with the product upgrades. The product now works as promoted, but getting it there took...

Aug 2020
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Manager

Olive's executives are really good at being involved. They are very proactive and regularly reach...

Aug 2020
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Manager

Olive has supported our interoperability goals, but we aren't using them in that capacity.

Aug 2020
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Manager

Olive has definitely made quite a few advancements in terms of what they can deliver, but we aren't...

Aug 2020
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Manager

Olive has grown rapidly and has probably had some trouble supporting all of their installations. We...

Aug 2020
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VP/Other Executive

On the general finance side, spreadsheets get left, and the tool goes through and grabs things. Then...

Aug 2020
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VP/Other Executive

We need end-user controls with any automation, and Olive is not excluded from that requirement. For...

Aug 2020
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VP/Other Executive

The organization can’t get enough of Olive’s product. There isn’t any training for it. The...

Aug 2020
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VP/Other Executive

When our organization had to adjust our robotic process automation, the problem is that some people...

Aug 2020
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VP/Other Executive

Olive’s system is getting information off of payer sites, bringing it back, and posting it as a...

Aug 2020
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VP/Other Executive

The biggest thing that Olive has done is bringing solutions to the table for us. We are about to go...

Aug 2020
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VP/Other Executive

We have had a good experience with Olive. They have been very attentive and good at partnering with...

Aug 2020
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VP/Other Executive

Alpha Robotic Process Automation is not very easy to use. When considering the people working with...

Aug 2020
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VP/Other Executive

I would recommend Olive's system to other providers, but I would add the caveat that the system is...

Aug 2020
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VP/Other Executive

The thing that has been a bit of a disappointment is Olive's lack of scope in the market. When Olive...

Aug 2020
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VP/Other Executive

The biggest thing we have done with Olive is claims statusing, where Olive goes to our payer...

Aug 2020
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VP/Other Executive

We have a great arrangement with Olive for the cost of the product. They don't nickel-and-dime us....

Aug 2020
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VP/Other Executive

Olive's support is great. Olive is truly a great partner in terms of support. They are proactive....

Aug 2020
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Manager

We are pretty happy with what we have received. The vendor has met our scope. There were hiccups...

Aug 2020
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Manager

Based on what we have encountered with the vendor so far, they do avoid charging for every little...

Aug 2020
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Manager

In the past, when we asked for any sort of training or collateral from the vendor, they didn't have...

Aug 2020
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Manager

Once we got the product working correctly, it was working as expected. The negative of the system is...

Aug 2020
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VP/Other Executive

For our implementation, Olive needed better project managers. Olive needed a better way of...

Aug 2020
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Director

I would buy the Olive product again, but there are a lot of questions and research that would go...

Aug 2020
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Director

Olive doesn’t keep all of their promises. They are still a pretty young company, so their sales team...

Aug 2020
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Director

Olive is just such a new company; they don’t have much experience and haven’t come across a lot of...

Aug 2020
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VP/Other Executive

The vendor's support hasn't been acceptable. We had an issue with the vendor's communication. We...

Aug 2020
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VP/Other Executive

Olive Robotic Process Automation isn't a normal software solution; it is more automated. The vendor...

Aug 2020
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VP/Other Executive

Olive is more reactive than proactive. We tell them when there are problems. Rather than us...

Aug 2020
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VP/Other Executive

It seems like the vendor promised more than they can deliver or that they changed their focus. Their...

Jun 2020
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VP/Other Executive

The product is rather spendy. They included everything in that price, but they didn't do a great job...

Jun 2020
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VP/Other Executive

The reason we went with the solution was that it allowed us to take our staff members away from...

Jun 2020
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VP/Other Executive

We don't have a good mechanism in place for the prior authorization piece because payers are...

Jun 2020
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VP/Other Executive

Olive is a young company. They are one of the first AI companies related to the revenue cycle, and...

Jun 2020
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Director

Olive has been really good about customizing the tool, but I don’t understand why things haven’t...

Mar 2020
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Director

Implementation and upgrades with Olive have all gone very well. I almost never worry about Olive...

Mar 2020
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Director

Olive’s tool works very well and as advertised. The tool meets our needs. Olive doesn’t have...

Mar 2020
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Director

Olive is pretty good at delivering new technology. They do come up with new things; they just aren’t...

Mar 2020
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Director

I rate executive involvement from Olive highly. I can speak to the president from time to time. I...

Mar 2020
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Director

Overall, I am satisfied and would choose Olive again. I see my satisfaction being the same or better...

Mar 2020
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