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Oneview Core Platform
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User Commentary

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Director

Implementation and Training

We haven’t received any training services from Oneview Healthcare since our initial go-live. The...

Feb 2023
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Director

Relationship

We used to have a lot more executive involvement in our project. We still do somewhat, and there are...

Feb 2023
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Director

Functionality and Upgrades

Oneview Core Platform is not as intuitive as we thought it would be initially. It requires the...

Feb 2023
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Director

Lessons Learned

I don’t think Oneview Core Platform is part of our long-term plans. We are in the process right now...

Feb 2023
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Director

Technology

The things in Oneview Core Platform that are easy are easy, but the things that are complex or have...

Feb 2023
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Director

Service and Support

Oneview Healthcare has a good support team. They are actively engaged with us and try to sort...

Feb 2023
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Director

Interfacing and Integration

Oneview Core Platform is integrated with our meal-ordering system and with our EMR. Those...

Feb 2023
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Director

Implementation and Training

Oneview Healthcare tries hard to keep their promises, but they don’t always come through. We have...

Feb 2023
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Director

Future Outlook

The vendor is dealing with a product that just doesn’t seem stable in our environment. Right now, we...

Feb 2023
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Manager

Other Observations & Comments

We had expectations that one of Oneview Healthcare’s new hardware products was going to work in a...

Jan 2023
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Manager

Relationship

Oneview Healthcare might have a vision that is different from ours, but for the most part, we are...

Jan 2023
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Manager

Relationship

We have stability. We are a large client, and when we scaled, we had some stability concerns that we...

Jan 2023
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Manager

Technology

Oneview Core Platform has a lot of capabilities. The vendor is an innovator in the space. It is hard...

Jan 2023
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Manager

Relationship

Oneview Healthcare is a very responsive vendor. When we have a need, Oneview Healthcare addresses...

Dec 2022
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Manager

Lessons Learned

I would tell another organization to plan for a PC technician to work on the tablets. An...

Dec 2022
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Manager

ROI / Cost

The main issue we are having with Oneview Healthcare is that the expenditure to upgrade to the new...

Oct 2022
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Manager

Functionality and Upgrades

Oneview Healthcare's product gives our staff an opportunity to see what videos patients have viewed....

Oct 2022
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Manager

Functionality and Upgrades

Our patients tend to be elderly, and elderly folks have a hard time navigating the options on the...

Oct 2022
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CTO

Functionality and Upgrades

Since implementing Oneview Healthcare's platform, we have seen improvement in scores from our...

Aug 2022
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CTO

Relationship

Oneview Healthcare mostly meets our expectations and has always been willing to generate innovation...

Aug 2022
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CTO

Relationship

I have a relationship with one of Oneview Healthcare's leaders, and I would be very happy to...

Aug 2022
||
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CTO

Functionality and Upgrades

We are very satisfied with the implementations from Oneview Healthcare.

Aug 2022
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CTO

Other Observations & Comments

The ease of use in Oneview Healthcare's platform is good for patients. The nursing staff still...

Aug 2022
||
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CTO

Functionality and Upgrades

As we smoothed out operations of the platform, the nursing staff appreciated the ability to take...

Aug 2022
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Analyst/Coordinator

Service and Support

Oneview Healthcare hasn’t ever reached out to us about potential problems. When we make a support...

Jul 2022
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Analyst/Coordinator

Relationship

Oneview Healthcare is very willing to work with us to improve upon their working functions. For...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Straight from their bed, a patient can initiate a call and have a face-to-face conversation with a...

Jul 2022
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Manager

Future Outlook

The solution is fairly costly for what we get. We have other comparable systems in the organization,...

Jul 2022
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Manager

Functionality and Upgrades

We had a TV component and a bedside tablet that we were using. With the configuration that we had,...

Jul 2022
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Manager

Implementation and Training

There wasn't a lot of training. We had training materials that we provided to the staff, but some of...

Jul 2022
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Manager

Implementation and Training

When we do an implementation, we get training from the vendor, and if we try to get more training...

Jul 2022
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Manager

Relationship

Oneview Healthcare is very responsive. When we put in an enhancement request, it gets queued up in...

Jul 2022
||
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Manager

Relationship

Oneview Healthcare is proactive because they have the dashboards in our environment that monitor all...

Jul 2022
||
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Manager

Functionality and Upgrades

We are actively expanding Oneview Healthcare's system in our environment because we are very...

Jul 2022
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Manager

Relationship

The vendor certainly tries to fulfill everything that they commit to. I can’t think of any problems...

Jul 2022
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Manager

Functionality and Upgrades

The solution is very innovative. It has a lot of potential to help us with manual workflows. It can...

May 2022
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Manager

Lessons Learned

The more that users customize the product, the higher the chance that they will have issues during upgrades....

May 2022
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Manager

Functionality and Upgrades

Our end users get overwhelmed when they first start out with the product. It is new technology that...

Apr 2022
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Manager

Functionality and Upgrades

Every time we try to take an upgrade, it seems like bugs appear, and we have to go back and forth...

Apr 2022
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Manager

Relationship

We recently asked Oneview Healthcare to support a few initiatives that we wanted to do, and they had...

Apr 2022
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Manager

Service and Support

Oneview Healthcare’s phone support is reasonably good. When we need something, the support people...

Apr 2022
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Manager

Relationship

Oneview Healthcare is very proactive, and we meet frequently and have frequent discussions about...

Apr 2022
||
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Manager

Functionality and Upgrades

Patients who have the product are typically way happier than patients who don't have it. Patients...

Apr 2022
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Manager

Other Observations & Comments

Oneview Healthcare is mature compared to their competitors in the market and easy to work with. One...

Apr 2022
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Manager

Lessons Learned

I would tell a peer to look at the advantages that Oneview Core Platform provides for the patient...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

The solution's ease of use and education are fantastic. I also like its security, usability, and...

Apr 2022
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Manager

Technology

Part of our integration with the system requires a tablet. Our patients can use a tablet instead of...

Apr 2022
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(0)
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Manager

Other Observations & Comments

I don't know for sure whether the product is part of our long-term plans. I think that our...

Apr 2022
||
(0)
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 or  to see details.

Manager

Service and Support

The positives of working with Oneview Healthcare are their customer service, technology integration,...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

It would be helpful if Oneview Healthcare could have predetermined packages, like technical...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

In the early days, the solution was completely new, and we were going from very archaic technology...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We haven’t upgraded to the recommended latest and greatest version of the product. With the outdated...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The platform is pretty straightforward for patients. It is navigated with a speaker. Some...

Apr 2022
||
(0)
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Manager

Implementation and Training

The implementation services have been very effective, but the ongoing education we get from Oneview...

Apr 2022
||
(0)
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Manager

Lessons Learned

Regarding the vendor's promises versus their deliverables, they will say yes to things, but those...

Apr 2022
||
(0)
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Manager

Implementation and Training

There are some issues with staff retention. We experience many new faces, requiring us, the...

Apr 2022
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Manager

Service and Support

There are limited resources. The vendor's engineering team is located in Dublin, and that does...

Apr 2022
||
(0)
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Manager

Sales and Contracting

The majority of the things from the vendor’s initial presentation have been delivered. But there are...

Apr 2022
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Manager

Interfacing and Integration

The platform is currently integrated with our EMR through a bidirectional interface. Those systems...

Apr 2022
||
(0)
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Manager

Service and Support

Oneview Healthcare has really responsive 24/7 support coverage. The folks that are dedicated to us...

Apr 2022
||
(0)
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Manager

Relationship

I have had conversations and meetings with Oneview Healthcare's executives. The vendor is very...

Apr 2022
||
(0)
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Manager

ROI / Cost

The product is competitively priced. The value that we get out of the platform is worth the dollars.

Apr 2022
||
(0)
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Manager

Lessons Learned

I would tell others that Oneview Healthcare has a fantastic vision and definitely has very talented...

Apr 2022
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