Commentary Summary
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User Commentary
Implementation and Training
We haven’t received any training services from Oneview Healthcare since our initial go-live. The...
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Relationship
We used to have a lot more executive involvement in our project. We still do somewhat, and there are...
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Functionality and Upgrades
Oneview Core Platform is not as intuitive as we thought it would be initially. It requires the...
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Lessons Learned
I don’t think Oneview Core Platform is part of our long-term plans. We are in the process right now...
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Technology
The things in Oneview Core Platform that are easy are easy, but the things that are complex or have...
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Service and Support
Oneview Healthcare has a good support team. They are actively engaged with us and try to sort...
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Interfacing and Integration
Oneview Core Platform is integrated with our meal-ordering system and with our EMR. Those...
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Implementation and Training
Oneview Healthcare tries hard to keep their promises, but they don’t always come through. We have...
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Future Outlook
The vendor is dealing with a product that just doesn’t seem stable in our environment. Right now, we...
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Other Observations & Comments
We had expectations that one of Oneview Healthcare’s new hardware products was going to work in a...
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Relationship
Oneview Healthcare might have a vision that is different from ours, but for the most part, we are...
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Relationship
We have stability. We are a large client, and when we scaled, we had some stability concerns that we...
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Technology
Oneview Core Platform has a lot of capabilities. The vendor is an innovator in the space. It is hard...
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Relationship
Oneview Healthcare is a very responsive vendor. When we have a need, Oneview Healthcare addresses...
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Lessons Learned
I would tell another organization to plan for a PC technician to work on the tablets. An...
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ROI / Cost
The main issue we are having with Oneview Healthcare is that the expenditure to upgrade to the new...
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Functionality and Upgrades
Oneview Healthcare's product gives our staff an opportunity to see what videos patients have viewed....
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Functionality and Upgrades
Our patients tend to be elderly, and elderly folks have a hard time navigating the options on the...
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Functionality and Upgrades
Since implementing Oneview Healthcare's platform, we have seen improvement in scores from our...
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Relationship
Oneview Healthcare mostly meets our expectations and has always been willing to generate innovation...
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Relationship
I have a relationship with one of Oneview Healthcare's leaders, and I would be very happy to...
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Functionality and Upgrades
We are very satisfied with the implementations from Oneview Healthcare.
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Other Observations & Comments
The ease of use in Oneview Healthcare's platform is good for patients. The nursing staff still...
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Functionality and Upgrades
As we smoothed out operations of the platform, the nursing staff appreciated the ability to take...
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Service and Support
Oneview Healthcare hasn’t ever reached out to us about potential problems. When we make a support...
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Relationship
Oneview Healthcare is very willing to work with us to improve upon their working functions. For...
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Functionality and Upgrades
Straight from their bed, a patient can initiate a call and have a face-to-face conversation with a...
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Future Outlook
The solution is fairly costly for what we get. We have other comparable systems in the organization,...
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Functionality and Upgrades
We had a TV component and a bedside tablet that we were using. With the configuration that we had,...
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Implementation and Training
There wasn't a lot of training. We had training materials that we provided to the staff, but some of...
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Implementation and Training
When we do an implementation, we get training from the vendor, and if we try to get more training...
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Relationship
Oneview Healthcare is very responsive. When we put in an enhancement request, it gets queued up in...
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Relationship
Oneview Healthcare is proactive because they have the dashboards in our environment that monitor all...
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Functionality and Upgrades
We are actively expanding Oneview Healthcare's system in our environment because we are very...
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Relationship
The vendor certainly tries to fulfill everything that they commit to. I can’t think of any problems...
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Functionality and Upgrades
The solution is very innovative. It has a lot of potential to help us with manual workflows. It can...
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Lessons Learned
The more that users customize the product, the higher the chance that they will have issues during upgrades....
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Functionality and Upgrades
Our end users get overwhelmed when they first start out with the product. It is new technology that...
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Functionality and Upgrades
Every time we try to take an upgrade, it seems like bugs appear, and we have to go back and forth...
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Relationship
We recently asked Oneview Healthcare to support a few initiatives that we wanted to do, and they had...
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Service and Support
Oneview Healthcare’s phone support is reasonably good. When we need something, the support people...
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Relationship
Oneview Healthcare is very proactive, and we meet frequently and have frequent discussions about...
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Functionality and Upgrades
Patients who have the product are typically way happier than patients who don't have it. Patients...
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Other Observations & Comments
Oneview Healthcare is mature compared to their competitors in the market and easy to work with. One...
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Lessons Learned
I would tell a peer to look at the advantages that Oneview Core Platform provides for the patient...
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Functionality and Upgrades
The solution's ease of use and education are fantastic. I also like its security, usability, and...
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Technology
Part of our integration with the system requires a tablet. Our patients can use a tablet instead of...
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Other Observations & Comments
I don't know for sure whether the product is part of our long-term plans. I think that our...
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Service and Support
The positives of working with Oneview Healthcare are their customer service, technology integration,...
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Functionality and Upgrades
It would be helpful if Oneview Healthcare could have predetermined packages, like technical...
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Functionality and Upgrades
In the early days, the solution was completely new, and we were going from very archaic technology...
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Functionality and Upgrades
We haven’t upgraded to the recommended latest and greatest version of the product. With the outdated...
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Functionality and Upgrades
The platform is pretty straightforward for patients. It is navigated with a speaker. Some...
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Implementation and Training
The implementation services have been very effective, but the ongoing education we get from Oneview...
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Lessons Learned
Regarding the vendor's promises versus their deliverables, they will say yes to things, but those...
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Implementation and Training
There are some issues with staff retention. We experience many new faces, requiring us, the...
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Service and Support
There are limited resources. The vendor's engineering team is located in Dublin, and that does...
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Sales and Contracting
The majority of the things from the vendor’s initial presentation have been delivered. But there are...
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Interfacing and Integration
The platform is currently integrated with our EMR through a bidirectional interface. Those systems...
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Service and Support
Oneview Healthcare has really responsive 24/7 support coverage. The folks that are dedicated to us...
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Relationship
I have had conversations and meetings with Oneview Healthcare's executives. The vendor is very...
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ROI / Cost
The product is competitively priced. The value that we get out of the platform is worth the dollars.
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Lessons Learned
I would tell others that Oneview Healthcare has a fantastic vision and definitely has very talented...
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