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Oneview Core Platform Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
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Director

Loyalty, Loyalty, Value, Value

The challenge with the product, and the reason an alternative is being considered, is that it is...

Mar 2024
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Director

Loyalty, Loyalty, Product, Product

If an organization wants people to be able to watch TV and movies, the product will do that,...

Mar 2024
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Director

Product, Product, Value, Value

I would want to look at the competition first before buying this product again. The product offers...

Jan 2024
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Director

Culture, Culture, Loyalty, Loyalty, Product, Product

The system is working as promoted but it could be much better. The system nearly meets my goals. The...

Jan 2024
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Director

Product, Product

The product is accessible. Most people can navigate the product well.

Jan 2024
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Director

Relationship, Relationship, Product, Product

There is some back and forth between the vendor and our network team, and I don't know how much...

Jan 2024
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Director

Relationship, Relationship

OneView Healthcare has been very responsive to at least meeting and discussing the issues we have...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

The way Oneview Healthcare can improve the implementation is to have someone on-site. They remote...

Jan 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

The vendor is always great to work with. They are responsive. Even though we are moving away from...

Oct 2023
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Manager

Product, Product

Oneview Healthcare has supported their product well. Its user interface has been easy for our staff...

Oct 2023
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Manager

Product, Product

A lot of our patients, especially our older patients, have struggled with the system's user interface....

Oct 2023
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Director

Relationship, Relationship, Product, Product

Oneview Core Platform seems to lack the support and the hardware for a large hospital. The vendor's...

Oct 2023
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Director

Operations, Operations

Oneview Healthcare's initial deployment was very challenging. There were a lot of issues that came...

Oct 2023
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Director

Product, Product

We wanted the ability to order food at the bedside with a tablet, and Oneview Core Platform does a...

Oct 2023
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Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Performance
KLAS article icon
Patient Experience Improvement 2021
02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.



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