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Optimum Healthcare IT Go-Live Support Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations
Given the pandemic, it was the right decision to go completely virtual. If I could do everything...
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Director
Relationship
The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...
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Director
Other Observations
When we physically have people here, we get to know them better. When there is a call center, that...
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Director
People and Knowledge
Optimum Healthcare IT helped us with go-live support. We use them because we have very large...
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Director
Relationship
I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...
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VP/Other Executive
Tools and Methodology
The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...
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Director
Tools and Methodology
We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...
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Director
Project Results
The vendor actually came in under budget, and they supplied all the resources that we needed....
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Director
Tools and Methodology
We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...
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Director
Relationship
With our next implementation coming up, the executive leadership at the hospital actually picked...
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Director
ROI and Cost
The vendor was really good when it came to charging. Years ago, we ran into a company that basically...
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Director
Project Results
The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...
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Director
People and Knowledge
One of the vendor’s executives was always very eager to make sure that we were satisfied and to...
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Director
Other Observations
The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...
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Director
Win/Loss - Why they were selected (by current clients)
The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...
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CMIO
Other Observations
Optimum Healthcare IT met our expectations. They didn’t do badly, but there were a couple of things...
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CMIO
People and Knowledge
We would absolutely recommend Optimum Healthcare IT. Their execution and knowledge of what we needed...
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CMIO
Project Results
The logistics of coordinating people to come into our organization included a lot of travel. We...
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CMIO
ROI and Cost
We had a set number of dollars that we could spend on at-the-elbow support, and Optimum Healthcare...
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Director
Relationship
Optimum Healthcare IT provided us lots of credential trainers and instructional designers. The...
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Director
Tools and Methodology
The vendor has had some challenges with understanding our build and our nuances. We have a lot of...
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Director
Other Observations
Our engagement ended abruptly because of COVID-19. During the COVID-19 crisis, we sent our trainers...
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VP/Other Executive
Project Results
Optimum Healthcare has been our vendor for at-the-elbow support. Because of the COVID-19 mess, we...
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VP/Other Executive
Relationship
One of the logistical people who came in didn’t rise to the level of excellence. I went to our...
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VP/Other Executive
Relationship
We continue to do remote support with the vendor. I always hear directly from their executives...
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VP/Other Executive
Tools and Methodology
During the go-live, I had regular meetings with our vendor contact and the vendor's team so that we...
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VP/Other Executive
Project Results
The goal was to make sure that the end users could walk away with a core understanding and...
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VP/Other Executive
Lessons Learned
Just like with any other company to be working with, I would suggest that people who are looking at...
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