Optimum Healthcare IT Go-Live Support Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship, Operations
Optimum Healthcare IT knows Epic's foundation system. They don't necessarily know our culture or the...
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Operations
Optimum Healthcare IT came on-site and immersed themselves in our culture and area instead of trying...
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Operations
The expectation was for Optimum Healthcare IT to help us get all the trainers and end users trained...
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Operations
Optimum Healthcare IT really does go out of their way; they try really hard. The way that our...
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Relationship, Services
The biggest thing that stood out to me with Optimum Healthcare IT is that the firm's people were...
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Operations
Contractors have gotten really creative and are able to work for multiple organizations at once...
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Loyalty, Relationship, Operations
I am very likely to recommend Optimum Healthcare IT. We were really happy with them. And the firm's...
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Relationship, Services
We had access to people at the firm from the owner all the way down. That kind of access helps for...
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Loyalty
We looked at our general go-live metrics, but we didn't feel like Optimum Healthcare IT drove those...
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Relationship, Value
I didn't have a bad experience with Optimum Healthcare IT. They were about what I expected, maybe a...
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Loyalty
We looked at another firm for our project, but Optimum Healthcare IT stood out as the best. They...
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Relationship
I have my own feelings about big firms versus smaller ones that offer a more intimate setting where...
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Relationship
Everyone from Optimum Healthcare IT that I interacted with had a good attitude and was willing to...
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Relationship, Operations
We had regular operational check-in calls throughout the go-live period. Also, the manager that we...
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Relationship, Operations
We are extremely satisfied with the staff and consultants from Optimum Healthcare IT. They attended...
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Relationship, Operations
Optimum Healthcare IT had excellent support throughout the entire period. This project was an...
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Relationship, Operations, Value
While Optimum Healthcare IT was only contracted to provide support for so long after the go-live,...
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Relationship, Operations
During the planning phases, Optimum Healthcare IT asked the right questions to allow us to prepare...
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Services
There were times when we would tell Optimum Healthcare IT that certain individuals weren’t working...
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Relationship, Services
Overall, Optimum Healthcare IT’s go-live support was strong. The work that they did was very...
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Value
We had negotiated a preferred rate with Optimum Healthcare IT, so they gave us a very strong rate if...
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Value
Optimum Healthcare IT’s cost has made us question whether we would use them again simply because of...
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Relationship
Initially, there was very good senior-level involvement with Optimum Healthcare IT. Over time, that...
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Relationship, Operations
What I really appreciate about Optimum Healthcare IT is how open they are with us. They are...
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Relationship, Operations
Optimum Healthcare IT came and did what they had to do. They are a great partner to work with. Even...
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Loyalty, Operations
I would buy Optimum Healthcare IT’s services again. They have a virtual training process that I...
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Relationship, Services
Optimum Healthcare IT gave us a lot of consultants on very short notice. They knew that the work was...
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Relationship, Services
I have relationships with Optimum Healthcare IT’s executive team members. We have been using Optimum...
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Commentary Summary
Comment Type Breakout