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Optimum Healthcare IT Go-Live Support Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

I love the Optimum Healthcare IT team. They never let me down. It's not just about delivery. It's...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

CIO

The Optimum Healthcare IT account teams are great. We just tell them what we need, and people...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have had other engagements with other firms where I have really struggled with some of the...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The account management from Optimum Healthcare IT was very good. They were very engaged. I would...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Optimum Healthcare IT knows Epic's foundation system. They don't necessarily know our culture or the...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Optimum Healthcare IT came on-site and immersed themselves in our culture and area instead of trying...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

The expectation was for Optimum Healthcare IT to help us get all the trainers and end users trained...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

Optimum Healthcare IT really does go out of their way; they try really hard. The way that our...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The biggest thing that stood out to me with Optimum Healthcare IT is that the firm's people were...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Contractors have gotten really creative and are able to work for multiple organizations at once...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I am very likely to recommend Optimum Healthcare IT. We were really happy with them. And the firm's...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We had access to people at the firm from the owner all the way down. That kind of access helps for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CMIO

We looked at our general go-live metrics, but we didn't feel like Optimum Healthcare IT drove those...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CMIO

I didn't have a bad experience with Optimum Healthcare IT. They were about what I expected, maybe a...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

CMIO

We looked at another firm for our project, but Optimum Healthcare IT stood out as the best. They...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CMIO

I have my own feelings about big firms versus smaller ones that offer a more intimate setting where...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CMIO

Everyone from Optimum Healthcare IT that I interacted with had a good attitude and was willing to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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