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Optimum Healthcare IT Go-Live Support
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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Manager

Project Results

Our experience with Optimum Healthcare IT was very positive. We had some of the best, most...

Mar 2023
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Manager

Relationship

When Optimum Healthcare IT is waiting on something from us, they send appropriate reminders and...

Mar 2023
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Manager

Project Results

Optimum Healthcare IT showed their responsiveness by being available 24/7 during the go-live, and...

Mar 2023
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Manager

People and Knowledge

Our experience with Optimum Healthcare IT was good. We had a couple of solid, high-quality analysts...

Mar 2023
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Manager

Tools and Methodology

Optimum Healthcare IT is very easy to work with. If I have issues with any of their support people,...

Nov 2022
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Manager

People and Knowledge

Optimum Healthcare IT hasn't always exceeded our expectations. We had to get rid of a few people...

Nov 2022
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Director

Project Results

Optimum Healthcare IT was able to provide us with the at-the-elbow and 24/7 support that we needed...

Jul 2022
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Director

Project Results

We noticed an uptick in use in the last upgrade of the product that Optimum Healthcare IT was...

Jun 2022
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VP/Other Executive

Project Results

The firm has been doing a great job for us, but our recent implementation was not good. The recent...

Jun 2022
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VP/Other Executive

Tools and Methodology

The firm was short on the number of people for the go-live, and we didn’t find out until a few days...

Jun 2022
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Director

People and Knowledge

The quality of the candidates that Optimum Healthcare IT provides is always very high. Optimum...

Jun 2022
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Director

ROI and Cost

Optimum Healthcare IT avoids charging us for every little thing. They are very mindful and do what...

Jun 2022
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Manager

People and Knowledge

We had a couple of issues with Optimum Healthcare IT. Some of the firm's people weren't doing...

May 2022
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Manager

Tools and Methodology

The firm is very fast when it comes to following up on communication. We don't have to wait for days...

May 2022
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Manager

People and Knowledge

We have had a couple of people from the firm who we haven't been thrilled about, but in general, the...

May 2022
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Article
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From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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