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Optimum Healthcare IT Go-Live Support Comments
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Commentary Summary
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User Commentary
Manager
Optimum Healthcare IT has been great. All went well with our go-live. I told them what we needed,...
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Manager
I had an issue with one person from Optimum Healthcare IT that really upset people in our department....
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CIO
Because of COVID-19, we had delays in getting equipment to the site. The firm helped us mediate...
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CIO
I appreciated the firm’s senior leadership engagement in the way they were constantly making...
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CIO
The only things we do not utilize are the firm's training services. That is probably an area of...
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Manager
Optimum Healthcare IT had tools for communicating among themselves. That was helpful when we had...
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Manager
We didn’t look at any other company because we had used Optimum Healthcare IT previously for...
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Manager
Optimum Healthcare IT had some really great coordinators that worked with us. We meshed very well...
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VP/Other Executive
Optimum Healthcare IT has been a good partner. They are responsive to our needs and understand the...
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VP/Other Executive
The pandemic has a lot to do with this, but we had a very difficult time trying to recruit local...
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Director
Given the pandemic, it was the right decision to go completely virtual. If I could do everything...
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Director
The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...
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Director
When we physically have people here, we get to know them better. When there is a call center, that...
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Director
Optimum Healthcare IT helped us with go-live support. We use them because we have very large...
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Director
I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...
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VP/Other Executive
The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...
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Director
We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...
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Director
The vendor actually came in under budget, and they supplied all the resources that we needed....
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Director
We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...
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Director
With our next implementation coming up, the executive leadership at the hospital actually picked...
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Director
The vendor was really good when it came to charging. Years ago, we ran into a company that basically...
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Director
The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...
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Director
One of the vendor’s executives was always very eager to make sure that we were satisfied and to...
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Director
The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...
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Director
The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...
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CMIO
Optimum Healthcare IT met our expectations. They didn’t do badly, but there were a couple of things...
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CMIO
We would absolutely recommend Optimum Healthcare IT. Their execution and knowledge of what we needed...
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CMIO
The logistics of coordinating people to come into our organization included a lot of travel. We...
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CMIO
We had a set number of dollars that we could spend on at-the-elbow support, and Optimum Healthcare...
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