Thank you !

Access info about Go-Live Support on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Go-Live Support.

Will you help us?

Take A Survey

Optimum Healthcare IT Go-Live Support
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

From Good to Exceptional—Go-Live Support

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Go-Live Support on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Go-Live Support.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

VP/Other Executive

The firm helps us to ensure that we are bringing in resources in a purposeful way. The firm helps us...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm’s researchers were very knowledgeable about our software. We received very positive...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Compared to the previous time we worked with Optimum Healthcare IT, they asked me to get engaged...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our experience with Optimum Healthcare IT has been very positive overall. They are very...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The go-live support that Optimum Healthcare IT provided was very strategic. Typically, we bring on...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The setup for the remote phone line was very simple. It has been very easy to get moving. We also...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

End-user satisfaction has improved. As Optimum Healthcare IT learned the workflows that needed to be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Optimum Healthcare IT has exceeded our expectations because of the quality of the support people and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went with Optimum Healthcare IT for go-live support because we had a positive experience with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had people that were on the phone for a long time helping end users. We had others that we had to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell other providers that moving to a remote support model was an adjustment for our end...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Optimum Healthcare IT wasn't able to provide enough staff mostly because of COVID-19 and pandemic...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Optimum Healthcare IT helped develop the plan and the staffing numbers. They oversaw the whole...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We used Optimum Healthcare IT for virtual, at-the-elbow, 24/7 go-live support. They have been on a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think the firm always intends to do well. Something to watch out for is sometimes, unless we ask...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm was very good at finding us the right resources. There are always a couple of people that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Optimum Healthcare IT needs to make sure that their senior go-live executive is more directly...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Optimum Healthcare IT handled the project logistics very well. They have a virtual phone system, so...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I had previous experience with Optimum Healthcare IT, and we chose them because of that. We had our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our implementation was done virtually, so we had Webex sessions open with the firm so that we could...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If Optimum Healthcare IT could have filled all of the roles that we needed, I would have given them...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Everything went as designed for this particular go-live. I thought that it was done very well. I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Optimum Healthcare IT has been great. All went well with our go-live. I told them what we needed,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I had an issue with one person from Optimum Healthcare IT that really upset people in our department....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Because of COVID-19, we had delays in getting equipment to the site. The firm helped us mediate...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I appreciated the firm’s senior leadership engagement in the way they were constantly making...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The only things we do not utilize are the firm's training services. That is probably an area of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Optimum Healthcare IT had tools for communicating among themselves. That was helpful when we had...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn’t look at any other company because we had used Optimum Healthcare IT previously for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Optimum Healthcare IT had some really great coordinators that worked with us. We meshed very well...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Optimum Healthcare IT has been a good partner. They are responsive to our needs and understand the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pandemic has a lot to do with this, but we had a very difficult time trying to recruit local...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Given the pandemic, it was the right decision to go completely virtual. If I could do everything...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we physically have people here, we get to know them better. When there is a call center, that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Optimum Healthcare IT helped us with go-live support. We use them because we have very large...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor actually came in under budget, and they supplied all the resources that we needed....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With our next implementation coming up, the executive leadership at the hospital actually picked...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was really good when it came to charging. Years ago, we ran into a company that basically...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the vendor’s executives was always very eager to make sure that we were satisfied and to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​