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Optimum Healthcare IT Go-Live Support Comments
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KLAS Research Director - Kaleb Harris
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Kaleb Harris

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User Commentary

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Director

Other Observations

Given the pandemic, it was the right decision to go completely virtual. If I could do everything...

Dec 2020
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Director

Relationship

The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...

Dec 2020
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Director

Other Observations

When we physically have people here, we get to know them better. When there is a call center, that...

Dec 2020
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Director

People and Knowledge

Optimum Healthcare IT helped us with go-live support. We use them because we have very large...

Nov 2020
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Director

Relationship

I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...

Nov 2020
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VP/Other Executive

Tools and Methodology

The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...

Nov 2020
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Director

Tools and Methodology

We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...

Oct 2020
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Director

Project Results

The vendor actually came in under budget, and they supplied all the resources that we needed....

Oct 2020
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Director

Tools and Methodology

We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...

Oct 2020
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Director

Relationship

With our next implementation coming up, the executive leadership at the hospital actually picked...

Oct 2020
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Director

ROI and Cost

The vendor was really good when it came to charging. Years ago, we ran into a company that basically...

Oct 2020
(0)
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Director

Project Results

The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...

Oct 2020
(0)
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Director

People and Knowledge

One of the vendor’s executives was always very eager to make sure that we were satisfied and to...

Oct 2020
(0)
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Director

Other Observations

The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...

Oct 2020
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CMIO

Other Observations

Optimum Healthcare IT met our expectations. They didn’t do badly, but there were a couple of things...

Jul 2020
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CMIO

People and Knowledge

We would absolutely recommend Optimum Healthcare IT. Their execution and knowledge of what we needed...

Jul 2020
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CMIO

Project Results

The logistics of coordinating people to come into our organization included a lot of travel. We...

Jul 2020
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CMIO

ROI and Cost

We had a set number of dollars that we could spend on at-the-elbow support, and Optimum Healthcare...

Jul 2020
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Director

Relationship

Optimum Healthcare IT provided us lots of credential trainers and instructional designers. The...

Jul 2020
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Director

Tools and Methodology

The vendor has had some challenges with understanding our build and our nuances. We have a lot of...

Jul 2020
(0)
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Director

Other Observations

Our engagement ended abruptly because of COVID-19. During the COVID-19 crisis, we sent our trainers...

Jul 2020
(0)
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VP/Other Executive

Project Results

Optimum Healthcare has been our vendor for at-the-elbow support. Because of the COVID-19 mess, we...

May 2020
(0)
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VP/Other Executive

Relationship

One of the logistical people who came in didn’t rise to the level of excellence. I went to our...

May 2020
(0)
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VP/Other Executive

Relationship

We continue to do remote support with the vendor. I always hear directly from their executives...

May 2020
(0)
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VP/Other Executive

Tools and Methodology

During the go-live, I had regular meetings with our vendor contact and the vendor's team so that we...

May 2020
(0)
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VP/Other Executive

Project Results

The goal was to make sure that the end users could walk away with a core understanding and...

May 2020
(0)
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VP/Other Executive

Lessons Learned

Just like with any other company to be working with, I would suggest that people who are looking at...

May 2020
(0)
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