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Optimum Healthcare IT Go-Live Support
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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Manager

We had a couple of issues with Optimum Healthcare IT. Some of the firm's people weren't doing...

May 2022
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Manager

The firm is very fast when it comes to following up on communication. We don't have to wait for days...

May 2022
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Manager

We have had a couple of people from the firm who we haven't been thrilled about, but in general, the...

May 2022
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Director

We have had a long-standing relationship with the firm, and they have been good to work with. They...

Mar 2022
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Director

The firm provided people that were knowledgeable, appropriate, and did a nice job of providing...

Mar 2022
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Director

The firm charges us for the time they spend, but the charges are appropriate. The firm consistently...

Mar 2022
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Director

I have a lot of trust and confidence in the firm, and I appreciate their flexibility. I hope to see...

Mar 2022
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Manager

Optimum Healthcare IT continues to try to use the same resources. They have their own app that they...

Jan 2022
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Manager

If Optimum Healthcare IT would vet their process and resources' skill sets on the support and...

Jan 2022
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Director

Having someone from the firm in-house really allowed for team collaboration and gave us the ability...

Dec 2021
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Director

We had established touchpoints with the firm, but we inherently developed relationships. Developing...

Dec 2021
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Director

I would tell others looking at the firm that it is easier to have the engagement start as soon as...

Dec 2021
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Manager

We did have to replace a consultant that wasn’t doing the work or carrying their weight.

Dec 2021
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Manager

There is no way we could have done what Optimum Healthcare IT did. They fixed a number of calls and...

Dec 2021
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Manager

My only negative feedback is that sometimes the firm's staff would tell our operational staff things...

Dec 2021
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VP/Other Executive

The firm helps us to ensure that we are bringing in resources in a purposeful way. The firm helps us...

Oct 2021
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VP/Other Executive

The firm’s researchers were very knowledgeable about our software. We received very positive...

Oct 2021
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VP/Other Executive

Compared to the previous time we worked with Optimum Healthcare IT, they asked me to get engaged...

Oct 2021
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Manager

Our experience with Optimum Healthcare IT has been very positive overall. They are very...

Sep 2021
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Manager

The go-live support that Optimum Healthcare IT provided was very strategic. Typically, we bring on...

Sep 2021
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Manager

The setup for the remote phone line was very simple. It has been very easy to get moving. We also...

Sep 2021
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Manager

End-user satisfaction has improved. As Optimum Healthcare IT learned the workflows that needed to be...

Sep 2021
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Manager

Optimum Healthcare IT has exceeded our expectations because of the quality of the support people and...

Sep 2021
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Manager

We went with Optimum Healthcare IT for go-live support because we had a positive experience with...

Sep 2021
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Manager

We had people that were on the phone for a long time helping end users. We had others that we had to...

Sep 2021
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Manager

I would tell other providers that moving to a remote support model was an adjustment for our end...

Sep 2021
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VP/Other Executive

Optimum Healthcare IT wasn't able to provide enough staff mostly because of COVID-19 and pandemic...

Sep 2021
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VP/Other Executive

Optimum Healthcare IT helped develop the plan and the staffing numbers. They oversaw the whole...

Sep 2021
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VP/Other Executive

We used Optimum Healthcare IT for virtual, at-the-elbow, 24/7 go-live support. They have been on a...

Aug 2021
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VP/Other Executive

I think the firm always intends to do well. Something to watch out for is sometimes, unless we ask...

Aug 2021
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VP/Other Executive

The firm was very good at finding us the right resources. There are always a couple of people that...

Aug 2021
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VP/Other Executive

Optimum Healthcare IT needs to make sure that their senior go-live executive is more directly...

Aug 2021
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VP/Other Executive

Optimum Healthcare IT handled the project logistics very well. They have a virtual phone system, so...

Aug 2021
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CIO

I had previous experience with Optimum Healthcare IT, and we chose them because of that. We had our...

Aug 2021
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CIO

Our implementation was done virtually, so we had Webex sessions open with the firm so that we could...

Aug 2021
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CIO

If Optimum Healthcare IT could have filled all of the roles that we needed, I would have given them...

Aug 2021
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CIO

Everything went as designed for this particular go-live. I thought that it was done very well. I...

Aug 2021
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Manager

Optimum Healthcare IT has been great. All went well with our go-live. I told them what we needed,...

Jul 2021
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Manager

I had an issue with one person from Optimum Healthcare IT that really upset people in our department....

Jul 2021
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CIO

Because of COVID-19, we had delays in getting equipment to the site. The firm helped us mediate...

Jul 2021
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CIO

I appreciated the firm’s senior leadership engagement in the way they were constantly making...

Jul 2021
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CIO

The only things we do not utilize are the firm's training services. That is probably an area of...

Jul 2021
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The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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