Optimum Healthcare IT Go-Live Support Comments

 

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CMIO

Other Observations

Optimum Healthcare IT met our expectations. They didn’t do badly, but there were a couple of things...

Jul 2020
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CMIO

People and Knowledge

We would absolutely recommend Optimum Healthcare IT. Their execution and knowledge of what we needed...

Jul 2020
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CMIO

Project Results

The logistics of coordinating people to come into our organization included a lot of travel. We...

Jul 2020
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CMIO

ROI and Cost

We had a set number of dollars that we could spend on at-the-elbow support, and Optimum Healthcare...

Jul 2020
 Helpful

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Director

Relationship

Optimum Healthcare IT provided us lots of credential trainers and instructional designers. The...

Jul 2020
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Director

Tools and Methodology

The vendor has had some challenges with understanding our build and our nuances. We have a lot of...

Jul 2020
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Director

Other Observations

Our engagement ended abruptly because of COVID-19. During the COVID-19 crisis, we sent our trainers...

Jul 2020
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VP/Other Executive

Project Results

Optimum Healthcare has been our vendor for at-the-elbow support. Because of the COVID-19 mess, we...

May 2020
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VP/Other Executive

Relationship

One of the logistical people who came in didn’t rise to the level of excellence. I went to our...

May 2020
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VP/Other Executive

Relationship

We continue to do remote support with the vendor. I always hear directly from their executives...

May 2020
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VP/Other Executive

Tools and Methodology

During the go-live, I had regular meetings with our vendor contact and the vendor's team so that we...

May 2020
 Helpful

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VP/Other Executive

Project Results

The goal was to make sure that the end users could walk away with a core understanding and...

May 2020
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VP/Other Executive

Lessons Learned

Just like with any other company to be working with, I would suggest that people who are looking at...

May 2020
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Analyst/Coordinator

Relationship

Optimum Healthcare IT is great. They supply good quality candidates. The senior management team...

Oct 2019
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Analyst/Coordinator

Relationship

Optimum Healthcare IT was very competitive with pricing. Optimum Healthcare IT did quality work and...

Sep 2019
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VP/Other Executive

Tools and Methodology

Our latest go-live was very successful, and Optimum Healthcare IT was key to that success. I got...

Sep 2019
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VP/Other Executive

Relationship

I have very mixed feelings about Optimum Healthcare IT. Our issues are not the people or resources...

Sep 2019
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VP/Other Executive

Tools and Methodology

Optimum Healthcare IT does have good methodology and processes as well as logistics in terms of...

Sep 2019
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Director

People and Knowledge

Optimum Healthcare IT has performed well in every category. They have skilled people who know the...

Sep 2019
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Director

People and Knowledge

Optimum Healthcare IT has people who understand the stress that people feel at a medical site....

Sep 2019
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Manager

Tools and Methodology

Optimum Healthcare IT's at-the-elbow support has some really unique tools. The company has an...

Aug 2019
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Manager

ROI and Cost

Optimum Healthcare IT has been very accommodating to us. They are super fair about charging. We see...

Aug 2019
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Director

Relationship

Optimum Healthcare IT has a large bench of people and who are the strength of the firm. They have...

Jun 2019
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Director

Tools and Methodology

During our go-live with Optimum Healthcare IT, there were many challenges and unexpected situations,...

Jun 2019
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Director

Tools and Methodology

Optimum Healthcare IT has a tool to arrange staffing to organize go-lives. They have good tools to...

Jun 2019
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CIO

Project Results

Between Optimum Healthcare IT and another firm, we had really good at-the-elbow support for our project....

May 2019
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CIO

Project Results

Optimum Healthcare IT did a really good job of getting resources for us. They did all the sourcing,...

May 2019
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CIO

People and Knowledge

Optimum Healthcare IT's people were pretty knowledgeable and pretty high quality. When we had issues...

May 2019
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CIO

Other Observations

It will be interesting to see what happens with Optimum Healthcare IT as the industry pivots and...

Mar 2019
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CIO

People and Knowledge

We have weeded out the firms that keep us up at night. We have leveraged Optimum Healthcare IT in a...

Mar 2019
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CIO

Tools and Methodology

The thing Optimum Healthcare IT does probably better than anyone else is their activation and...

Mar 2019
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CIO

Project Results

Optimum Healthcare IT has done a good job for us. Their people were where they needed to be, and...

Dec 2018
 Helpful

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CIO

Project Results

Optimum Healthcare IT has provided at-the-elbow support for several of our implementations, and they...

Dec 2018
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CNO

People and Knowledge

The analysts and clinical informaticists enjoyed working with Optimum Healthcare IT. I know that...

Dec 2018
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CNO

Tools and Methodology

Optimum Healthcare IT occasionally made some staff changes without much notice, and I didn’t care...

Dec 2018
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CNO

Project Results

It was difficult to have two companies here at the same time. They didn't always seem to get along,...

Dec 2018
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CNO

Project Results

In a few cases, Optimum Healthcare IT wasn't performing up to our standards, so we had to shift some...

Dec 2018
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Director

People and Knowledge

Optimum Healthcare IT had professional leadership. The staff members were well versed in what we...

Nov 2018
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Director

People and Knowledge

Our account manager from Optimum Healthcare IT did a terrific job. That person was always calling,...

Nov 2018
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Director

Project Results

Everything with Optimum Healthcare IT was great. They met all of the milestones and other...

Nov 2018
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Director

Relationship

Optimum Healthcare IT needs to communicate and collaborate more. At one point, they completed a task...

Nov 2018
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Director

Sales and Contracting

I did not feel nickel-and-dimed by Optimum Healthcare IT. Our contract was fairly straightforward....

Nov 2018
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Director

Project Results

We used Optimum Healthcare IT just for at-the-elbow support. They addressed training needs and...

Nov 2018
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Director

Project Results

Optimum Healthcare IT is difficult to work with, but their offering is quite good. There are not...

Nov 2018
 Helpful

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CIO

Tools and Methodology

When an organization brings in a large team for a go-live, the quality of the team always suffers....

Nov 2018
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CIO

Relationship

I have been in the industry for many years, and there is no perfect services firm. A lot of firms...

Nov 2018
 Helpful

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Analyst/Coordinator

ROI and Cost

Optimum Healthcare IT is very good at charging us appropriately, so we don’t feel nickel-and-dimed...

Sep 2018
 Helpful

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Analyst/Coordinator

Sales and Contracting

Some of the big positives with Optimum Healthcare IT are the sales and scheduling. We really work...

Sep 2018
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Analyst/Coordinator

Project Results

Optimum Healthcare IT was really good about fixing issues in past engagements. They were quick to...

Sep 2018
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Manager

Relationship

The first and foremost reason we continue to engage in projects with Optimum Healthcare IT is the...

Sep 2018
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Manager

Tools and Methodology

Optimum Healthcare IT provides quality resources. They have a good vetting process. We have very...

Sep 2018
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Manager

Win/Loss - Why they were selected (by current clients)

Optimum Healthcare IT understands our business model. They understand the way that we budget for our...

Sep 2018
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Manager

Project Results

Optimum Healthcare IT does a good job of managing their resources on the ground. During a go-live,...

Sep 2018
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CIO

Project Results

Optimum Healthcare IT Go-Live Support did what they said they’d do and met what we asked for.

Sep 2018
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CIO

People and Knowledge

Optimum Healthcare IT didn’t have a single person who lacked knowledge in the area.

Sep 2018
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CIO

Other Observations

We didn’t look at some of the tools that Optimum Healthcare IT offers because our engagement was...

Sep 2018
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CIO

Tools and Methodology

During our early discussions with Optimum Healthcare IT, they disclosed how they walk the floors and...

Sep 2018
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CIO

Project Results

Optimum Healthcare IT was a great partner. They did what they said they would and gave us the...

Sep 2018
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CIO

Tools and Methodology

When Optimum Healthcare IT helped us after our go-live, they picked resources to come in and support...

Sep 2018
 Helpful

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VP/Other Executive

Project Results

We have used Optimum Healthcare IT for multiple go-lives. They have provided many resources for...

Aug 2018
 Helpful

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VP/Other Executive

Sales and Contracting

We brought in a different vendor for a separate go-live because we haven't been happy with Optimum...

Aug 2018
 Helpful

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VP/Other Executive

Tools and Methodology

If Optimum Healthcare IT feels that the expenses their consultants submitted are inappropriate, the...

Aug 2018
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VP/Other Executive

Tools and Methodology

Optimum Healthcare IT sold us a tool for tracking where resources are assigned and managing those...

Aug 2018
 Helpful

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VP/Other Executive

Project Results

The firm does have something for management, but it isn't exceptional at all. Their executive...

Aug 2018
 Helpful

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VP/Other Executive

Project Results

Optimum Healthcare IT’s executives are involved across the board. Even for our smaller go-live,...

Aug 2018
 Helpful

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Director

People and Knowledge

The strength of Optimum Healthcare IT was the quality of the people they provided on-site for the...

Jul 2018
 Helpful

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Director

Project Results

Optimum Healthcare IT did training for our physicians and nurses before the go-live. The training...

Jul 2018
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VP/Other Executive

Other Observations

Optimum Healthcare IT did a good job with the go-live. I would not say that they did exceedingly...

Jul 2018
 Helpful

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VP/Other Executive

Tools and Methodology

Optimum Healthcare IT could look more at staffing. They need to work on their support. We struggled...

Jul 2018
 Helpful

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VP/Other Executive

Lessons Learned

Optimum Healthcare IT tried to solve our problems once we escalated things to them, but we didn't...

Jul 2018
 Helpful

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VP/Other Executive

Tools and Methodology

We struggled with some training. In the end, everything went fine. But we had to push Optimum...

Jul 2018
 Helpful

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VP/Other Executive

Lessons Learned

We still use Optimum Healthcare IT. But I don't know whether I would use them for another go-live. I...

Jul 2018
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VP/Other Executive

Relationship

We have used Optimum Healthcare IT a few times, and they actually keep getting better. Last time we...

May 2018
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VP/Other Executive

Tools and Methodology

Optimum Healthcare IT takes care of everything perfectly for us. We don't have to worry about where...

May 2018
 Helpful

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VP/Other Executive

People and Knowledge

Optimum Healthcare IT is not the cheapest go-live firm we have used, but their quality is always...

May 2018
 Helpful

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CIO

Other Observations

We utilize Optimum Healthcare IT for at-the-elbow support. They have helped us out with every wave...

May 2018
 Helpful

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CIO

Relationship

Optimum Healthcare IT's leadership is extremely responsive. I am very impressed with their higher-up...

May 2018
 Helpful

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CIO

People and Knowledge

Optimum Healthcare IT sources their resources from various places, and because the resources are on...

May 2018
 Helpful

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CIO

Win/Loss - Why they were selected (by current clients)

I talked with Optimum Healthcare IT and one other vendor for go-live support. It was a close...

May 2018
 Helpful

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Analyst/Coordinator

Project Results

Part of how we gauged our success was the duration of the boots-on-the-ground support. The end...

May 2018
 Helpful

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Analyst/Coordinator

People and Knowledge

Of all the teams that we have ever brought in for consultants, Optimum Healthcare IT was by far the...

May 2018
 Helpful

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Analyst/Coordinator

People and Knowledge

There was a lot of learning on our side. We didn't involve the resources early enough. I don’t have...

May 2018
 Helpful

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Analyst/Coordinator

ROI and Cost

Optimum Healthcare IT was right in line with pricing. They didn’t overcharge us. They didn’t...

May 2018
 Helpful

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Analyst/Coordinator

Other Observations

We had a hard time figuring out where to put the resources based on what they knew because they all...

May 2018