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Optimum Healthcare IT Go-Live Support
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Manager

Operations, Operations, Operations

The firm didn't provide any of their consultants with an Optimum Healthcare IT identification badge....

Aug 2023
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(0)
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Manager

Relationship, Relationship, Relationship, Operations

Optimum Healthcare IT promised us a set number of resources. They fell short of that number multiple...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations

Optimum Healthcare IT had excellent management in terms of boots on the ground. We had several...

Jun 2023
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(0)
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CIO

Loyalty, Loyalty, Loyalty, Value, Value, Value

Something that stood out about Optimum Healthcare IT was that they brought in the concept of...

Jun 2023
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(0)
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Manager

Operations, Operations, Operations

What stood out about Optimum Healthcare IT’s performance what the quality of the consultants. The...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

My contact person always responded if I said something wasn’t working or if I needed something...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations, Value, Value, Value

We put a lot of money into our investment, but it was a solid investment. An outcome that has...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Value

We have a really good negotiation relationship with the firm.

Jun 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship

Optimum Healthcare IT is very focused on being agile, monitoring their service, and ensuring we are...

May 2023
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(0)
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Director

Relationship

We have built relationships with Optimum Healthcare IT and have gotten to know the executive team....

Apr 2023
||
(0)
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Director

Relationship, Operations

We would like to see more accountability from Optimum Healthcare IT in getting consultants in the...

Apr 2023
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Manager

Relationship, Operations

Our experience with Optimum Healthcare IT was very positive. We had some of the best, most...

Mar 2023
||
(0)
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Manager

Relationship

When Optimum Healthcare IT is waiting on something from us, they send appropriate reminders and...

Mar 2023
||
(0)
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Manager

Relationship, Operations

Optimum Healthcare IT showed their responsiveness by being available 24/7 during the go-live, and...

Mar 2023
||
(0)
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Manager

Relationship, Operations

Our experience with Optimum Healthcare IT was good. We had a couple of solid, high-quality analysts...

Mar 2023
||
(0)
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Manager

Relationship

Optimum Healthcare IT is very easy to work with. If I have issues with any of their support people,...

Nov 2022
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Manager

Loyalty, Relationship

Optimum Healthcare IT hasn't always exceeded our expectations. We had to get rid of a few people...

Nov 2022
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The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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