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Optimum Healthcare IT Go-Live Support Comments
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KLAS Research Director - Kaleb Harris
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Kaleb Harris

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Manager

Optimum Healthcare IT had tools for communicating among themselves. That was helpful when we had...

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Manager

We didn’t look at any other company because we had used Optimum Healthcare IT previously for...

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Manager

Optimum Healthcare IT had some really great coordinators that worked with us. We meshed very well...

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VP/Other Executive

Optimum Healthcare IT has been a good partner. They are responsive to our needs and understand the...

Feb 2021
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VP/Other Executive

The pandemic has a lot to do with this, but we had a very difficult time trying to recruit local...

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Director

Given the pandemic, it was the right decision to go completely virtual. If I could do everything...

Dec 2020
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Director

The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...

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Director

When we physically have people here, we get to know them better. When there is a call center, that...

Dec 2020
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Director

Optimum Healthcare IT helped us with go-live support. We use them because we have very large...

Nov 2020
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Director

I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...

Nov 2020
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VP/Other Executive

The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...

Nov 2020
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Director

We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...

Oct 2020
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Director

The vendor actually came in under budget, and they supplied all the resources that we needed....

Oct 2020
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Director

We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...

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Director

With our next implementation coming up, the executive leadership at the hospital actually picked...

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Director

The vendor was really good when it came to charging. Years ago, we ran into a company that basically...

Oct 2020
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Director

The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...

Oct 2020
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Director

One of the vendor’s executives was always very eager to make sure that we were satisfied and to...

Oct 2020
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Director

The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...

Oct 2020
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Director

The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...

Oct 2020
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CMIO

Optimum Healthcare IT met our expectations. They didn’t do badly, but there were a couple of things...

Jul 2020
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CMIO

We would absolutely recommend Optimum Healthcare IT. Their execution and knowledge of what we needed...

Jul 2020
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CMIO

The logistics of coordinating people to come into our organization included a lot of travel. We...

Jul 2020
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CMIO

We had a set number of dollars that we could spend on at-the-elbow support, and Optimum Healthcare...

Jul 2020
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Director

Optimum Healthcare IT provided us lots of credential trainers and instructional designers. The...

Jul 2020
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Director

The vendor has had some challenges with understanding our build and our nuances. We have a lot of...

Jul 2020
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Director

Our engagement ended abruptly because of COVID-19. During the COVID-19 crisis, we sent our trainers...

Jul 2020
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VP/Other Executive

Optimum Healthcare has been our vendor for at-the-elbow support. Because of the COVID-19 mess, we...

May 2020
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VP/Other Executive

One of the logistical people who came in didn’t rise to the level of excellence. I went to our...

May 2020
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VP/Other Executive

We continue to do remote support with the vendor. I always hear directly from their executives...

May 2020
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VP/Other Executive

During the go-live, I had regular meetings with our vendor contact and the vendor's team so that we...

May 2020
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VP/Other Executive

The goal was to make sure that the end users could walk away with a core understanding and...

May 2020
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VP/Other Executive

Just like with any other company to be working with, I would suggest that people who are looking at...

May 2020
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Related Reports View All Reports

Go-Live Support 2018: The Bar Has Been Raised, Which Firms Can Meet It?
July 2018



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