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Optimum Healthcare IT Go-Live Support
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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Director

Project Results

Optimum Healthcare IT was able to provide us with the at-the-elbow and 24/7 support that we needed...

Jul 2022
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Director

Project Results

We noticed an uptick in use in the last upgrade of the product that Optimum Healthcare IT was...

Jun 2022
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VP/Other Executive

Project Results

The firm has been doing a great job for us, but our recent implementation was not good. The recent...

Jun 2022
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VP/Other Executive

Tools and Methodology

The firm was short on the number of people for the go-live, and we didn’t find out until a few days...

Jun 2022
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Director

People and Knowledge

The quality of the candidates that Optimum Healthcare IT provides is always very high. Optimum...

Jun 2022
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Director

ROI and Cost

Optimum Healthcare IT avoids charging us for every little thing. They are very mindful and do what...

Jun 2022
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Manager

People and Knowledge

We had a couple of issues with Optimum Healthcare IT. Some of the firm's people weren't doing...

May 2022
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Manager

Tools and Methodology

The firm is very fast when it comes to following up on communication. We don't have to wait for days...

May 2022
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Manager

People and Knowledge

We have had a couple of people from the firm who we haven't been thrilled about, but in general, the...

May 2022
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Director

Project Results

We have had a long-standing relationship with the firm, and they have been good to work with. They...

Mar 2022
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Director

People and Knowledge

The firm provided people that were knowledgeable, appropriate, and did a nice job of providing...

Mar 2022
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Director

ROI and Cost

The firm charges us for the time they spend, but the charges are appropriate. The firm consistently...

Mar 2022
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Director

Relationship

I have a lot of trust and confidence in the firm, and I appreciate their flexibility. I hope to see...

Mar 2022
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Manager

Tools and Methodology

Optimum Healthcare IT continues to try to use the same resources. They have their own app that they...

Jan 2022
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Manager

Other Observations

If Optimum Healthcare IT would vet their process and resources' skill sets on the support and...

Jan 2022
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Director

Tools and Methodology

Having someone from the firm in-house really allowed for team collaboration and gave us the ability...

Dec 2021
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Director

Relationship

We had established touchpoints with the firm, but we inherently developed relationships. Developing...

Dec 2021
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Director

Lessons Learned

I would tell others looking at the firm that it is easier to have the engagement start as soon as...

Dec 2021
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Manager

People and Knowledge

We did have to replace a consultant that wasn’t doing the work or carrying their weight.

Dec 2021
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(0)
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Manager

Project Results

There is no way we could have done what Optimum Healthcare IT did. They fixed a number of calls and...

Dec 2021
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Manager

People and Knowledge

My only negative feedback is that sometimes the firm's staff would tell our operational staff things...

Dec 2021
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VP/Other Executive

Tools and Methodology

The firm helps us to ensure that we are bringing in resources in a purposeful way. The firm helps us...

Oct 2021
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VP/Other Executive

People and Knowledge

The firm’s researchers were very knowledgeable about our software. We received very positive...

Oct 2021
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VP/Other Executive

Tools and Methodology

Compared to the previous time we worked with Optimum Healthcare IT, they asked me to get engaged...

Oct 2021
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The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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