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Optimum Healthcare IT Go-Live Support
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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VP/Other Executive

The firm helps us to ensure that we are bringing in resources in a purposeful way. The firm helps us...

Oct 2021
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VP/Other Executive

The firm’s researchers were very knowledgeable about our software. We received very positive...

Oct 2021
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VP/Other Executive

Compared to the previous time we worked with Optimum Healthcare IT, they asked me to get engaged...

Oct 2021
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Manager

Our experience with Optimum Healthcare IT has been very positive overall. They are very...

Sep 2021
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Manager

The go-live support that Optimum Healthcare IT provided was very strategic. Typically, we bring on...

Sep 2021
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Manager

The setup for the remote phone line was very simple. It has been very easy to get moving. We also...

Sep 2021
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Manager

End-user satisfaction has improved. As Optimum Healthcare IT learned the workflows that needed to be...

Sep 2021
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Manager

Optimum Healthcare IT has exceeded our expectations because of the quality of the support people and...

Sep 2021
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Manager

We went with Optimum Healthcare IT for go-live support because we had a positive experience with...

Sep 2021
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Manager

We had people that were on the phone for a long time helping end users. We had others that we had to...

Sep 2021
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Manager

I would tell other providers that moving to a remote support model was an adjustment for our end...

Sep 2021
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VP/Other Executive

Optimum Healthcare IT wasn't able to provide enough staff mostly because of COVID-19 and pandemic...

Sep 2021
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VP/Other Executive

Optimum Healthcare IT helped develop the plan and the staffing numbers. They oversaw the whole...

Sep 2021
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VP/Other Executive

We used Optimum Healthcare IT for virtual, at-the-elbow, 24/7 go-live support. They have been on a...

Aug 2021
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VP/Other Executive

I think the firm always intends to do well. Something to watch out for is sometimes, unless we ask...

Aug 2021
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VP/Other Executive

The firm was very good at finding us the right resources. There are always a couple of people that...

Aug 2021
||
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VP/Other Executive

Optimum Healthcare IT needs to make sure that their senior go-live executive is more directly...

Aug 2021
||
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VP/Other Executive

Optimum Healthcare IT handled the project logistics very well. They have a virtual phone system, so...

Aug 2021
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CIO

I had previous experience with Optimum Healthcare IT, and we chose them because of that. We had our...

Aug 2021
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CIO

Our implementation was done virtually, so we had Webex sessions open with the firm so that we could...

Aug 2021
||
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CIO

If Optimum Healthcare IT could have filled all of the roles that we needed, I would have given them...

Aug 2021
||
(0)
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CIO

Everything went as designed for this particular go-live. I thought that it was done very well. I...

Aug 2021
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Manager

Optimum Healthcare IT has been great. All went well with our go-live. I told them what we needed,...

Jul 2021
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(0)
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Manager

I had an issue with one person from Optimum Healthcare IT that really upset people in our department....

Jul 2021
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(0)
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CIO

Because of COVID-19, we had delays in getting equipment to the site. The firm helped us mediate...

Jul 2021
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CIO

I appreciated the firm’s senior leadership engagement in the way they were constantly making...

Jul 2021
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CIO

The only things we do not utilize are the firm's training services. That is probably an area of...

Jul 2021
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Manager

Optimum Healthcare IT had tools for communicating among themselves. That was helpful when we had...

Apr 2021
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Manager

We didn’t look at any other company because we had used Optimum Healthcare IT previously for...

Apr 2021
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(0)
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Manager

Optimum Healthcare IT had some really great coordinators that worked with us. We meshed very well...

Apr 2021
||
(0)
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VP/Other Executive

Optimum Healthcare IT has been a good partner. They are responsive to our needs and understand the...

Feb 2021
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VP/Other Executive

The pandemic has a lot to do with this, but we had a very difficult time trying to recruit local...

Feb 2021
||
(0)
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Director

Given the pandemic, it was the right decision to go completely virtual. If I could do everything...

Dec 2020
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(0)
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Director

The vendor had check-ins every day during the go-live with the principal trainers. I was in daily...

Dec 2020
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(0)
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Director

When we physically have people here, we get to know them better. When there is a call center, that...

Dec 2020
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(0)
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Director

Optimum Healthcare IT helped us with go-live support. We use them because we have very large...

Nov 2020
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(0)
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Director

I like the partnership we have with Optimum Healthcare IT. I have someone there who I can talk to...

Nov 2020
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(0)
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VP/Other Executive

The vendor did a good job. They rolled off the majority of the folks after a couple of weeks. That...

Nov 2020
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(0)
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Director

We used Optimum Healthcare IT for our go-live support. We just needed some extra people to answer...

Oct 2020
||
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Director

The vendor actually came in under budget, and they supplied all the resources that we needed....

Oct 2020
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(0)
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Director

We would have a daily huddle with Optimum Healthcare IT, and we would talk with their project...

Oct 2020
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(0)
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Director

With our next implementation coming up, the executive leadership at the hospital actually picked...

Oct 2020
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Director

The vendor was really good when it came to charging. Years ago, we ran into a company that basically...

Oct 2020
||
(0)
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Director

The vendor exceeded expectations. I don’t have anything bad to say about them. They did what they...

Oct 2020
||
(0)
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Director

One of the vendor’s executives was always very eager to make sure that we were satisfied and to...

Oct 2020
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(0)
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Director

The only setback with Optimum Healthcare IT is when I compare them to firms that bring in staff...

Oct 2020
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Director

The vendor’s strategic ability was good. All the vendor had to handle was time and materials. They...

Oct 2020
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