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User Commentary
Loyalty
We are looking to replace Change Healthcare with a different CVIS vendor at some point over the next...
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Relationship, Operations, Product
Strictly from an IT perspective, Cardiology Solutions is a stable system. Optum does the right...
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Relationship
I would tell someone asking about Cardiology Solutions that there are better CVIS solutions out...
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Operations, Product
The duration it takes to do updates is painful. It takes upward of four or five hours for just an...
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Relationship, Product
Optum is lacking with their clinical post-measurement tools. That has always been somewhat of a...
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Product
The reading worklist within Optum’s platform is weak. It isn't even a reading worklist; it is just a...
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Product
Optum has a robust analytics reporting system, but they need to expand it because it is focused more...
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Relationship
The support experience with Optum is painful. We have no connectivity to them, and they are not able...
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Value
Even though we have an enterprise solution, Optum doesn’t have all the interfaces for the DSRs in...
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Relationship
Anytime we call Optum's support people, we get somebody. Usually, they focus on the issue, and then...
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Operations, Product
We are on an old version of Cardiology Solutions, and we have been trying to upgrade it, but there...
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Loyalty
We are consolidating down to two cardiology vendors. One vendor will be our enterprise vendor with...
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Culture, Value
The vendor charges us for literally every little thing. I can't even send a study to another PACS...
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Relationship, Product
Ever since Optum was hit by that cyberattack, we have decreased their access to our system. That...
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Value
Change Healthcare's products cost a fortune, and I don't think that we are getting our money's...
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Value
The problems that we have with the system aren't necessarily the same problems that other...
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Loyalty, Product
I would buy the product again because I like it. All of our users and physicians like the product....
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Relationship
The vendor doesn't really do anything to be extremely proactive. They are not innovating in that...
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Product
The structured reporting for cath needs some work. There are some things in the system that the...
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Loyalty
We are considering moving away from Optum because we want to get a more consolidated database and...
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Relationship
During the cyberattack, we couldn't contact the vendor's support or do anything with them. We are...
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Relationship, Product
Change Healthcare's structured reporting works well. Since we have had the cyberattack, thankfully,...
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Relationship
One way Change Healthcare could improve is by doing better communications. I kind of expect them to...
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Relationship
Change Healthcare's cyberattack hurt them quite a bit. We were supposed to get an upgrade during...
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Culture, Product
Cardiology Solutions is pretty straightforward, but there are certain features that the system just...
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Loyalty
Optum is not part of our long-term plans because they had a major data breach, and we have lost...
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Relationship
Getting support for echocardiograms after hours is particularly challenging with Optum. We have to...
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Relationship
When Optum does deploy solutions, they keep their promises on time, and they will send the right...
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Relationship
The support is better for Cardiology Solutions than for other solutions in my opinion. There is less...
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Product
Cardiology Solutions' interface can be a little clunky and difficult to navigate; it could be a...
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Relationship
The vendor has a pretty good community site, but sometimes we can't find stuff.
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Relationship
We don't have the same sort of support model with Change Healthcare as we do with other vendors....
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Loyalty, Product
Cardiology Solutions is a modern application with a lot of features that similar cardiology...
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Product
I like that Cardiology Solutions is web based. We can apply it to our visualization software...
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Loyalty, Product
I know there have been several updates to the system. Change Healthcare has made significant...
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Relationship
Change Healthcare has been pretty good with HL7 messages and things like that. They pride themselves...
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Relationship, Operations
We have been a longtime customer of Change Healthcare for radiology, but the cardiology side is a...
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