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Cardiology Solutions Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

We are looking to replace Change Healthcare with a different CVIS vendor at some point over the next...

Dec 2024
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Manager

Relationship, Operations, Product

Strictly from an IT perspective, Cardiology Solutions is a stable system. Optum does the right...

Dec 2024
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Manager

Relationship

I would tell someone asking about Cardiology Solutions that there are better CVIS solutions out...

Dec 2024
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Manager

Operations, Product

The duration it takes to do updates is painful. It takes upward of four or five hours for just an...

Dec 2024
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Manager

Relationship, Product

Optum is lacking with their clinical post-measurement tools. That has always been somewhat of a...

Dec 2024
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Manager

Product

The reading worklist within Optum’s platform is weak. It isn't even a reading worklist; it is just a...

Dec 2024
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Manager

Product

Optum has a robust analytics reporting system, but they need to expand it because it is focused more...

Dec 2024
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Manager

Relationship

The support experience with Optum is painful. We have no connectivity to them, and they are not able...

Dec 2024
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Manager

Value

Even though we have an enterprise solution, Optum doesn’t have all the interfaces for the DSRs in...

Dec 2024
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Manager

Relationship

Anytime we call Optum's support people, we get somebody. Usually, they focus on the issue, and then...

Dec 2024
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Manager

Operations, Product

We are on an old version of Cardiology Solutions, and we have been trying to upgrade it, but there...

Dec 2024
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Analyst/Coordinator

Loyalty

We are consolidating down to two cardiology vendors. One vendor will be our enterprise vendor with...

Nov 2024
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Manager

Culture, Value

The vendor charges us for literally every little thing. I can't even send a study to another PACS...

Nov 2024
||
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Manager

Relationship, Product

Ever since Optum was hit by that cyberattack, we have decreased their access to our system. That...

Nov 2024
||
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Manager

Value

Change Healthcare's products cost a fortune, and I don't think that we are getting our money's...

Nov 2024
||
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Manager

Value

The problems that we have with the system aren't necessarily the same problems that other...

Nov 2024
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Manager

Loyalty, Product

I would buy the product again because I like it. All of our users and physicians like the product....

Nov 2024
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Manager

Relationship

The vendor doesn't really do anything to be extremely proactive. They are not innovating in that...

Nov 2024
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Manager

Product

The structured reporting for cath needs some work. There are some things in the system that the...

Nov 2024
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Manager

Loyalty

We are considering moving away from Optum because we want to get a more consolidated database and...

Oct 2024
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Analyst/Coordinator

Relationship

During the cyberattack, we couldn't contact the vendor's support or do anything with them. We are...

Oct 2024
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Analyst/Coordinator

Relationship, Product

Change Healthcare's structured reporting works well. Since we have had the cyberattack, thankfully,...

Oct 2024
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Analyst/Coordinator

Relationship

One way Change Healthcare could improve is by doing better communications. I kind of expect them to...

Oct 2024
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Analyst/Coordinator

Relationship

Change Healthcare's cyberattack hurt them quite a bit. We were supposed to get an upgrade during...

Oct 2024
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VP/Other Executive

Culture, Product

Cardiology Solutions is pretty straightforward, but there are certain features that the system just...

Sep 2024
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VP/Other Executive

Loyalty

Optum is not part of our long-term plans because they had a major data breach, and we have lost...

Sep 2024
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VP/Other Executive

Relationship

Getting support for echocardiograms after hours is particularly challenging with Optum. We have to...

Sep 2024
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VP/Other Executive

Relationship

When Optum does deploy solutions, they keep their promises on time, and they will send the right...

Sep 2024
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Analyst/Coordinator

Relationship

The support is better for Cardiology Solutions than for other solutions in my opinion. There is less...

Jun 2024
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Analyst/Coordinator

Product

Cardiology Solutions' interface can be a little clunky and difficult to navigate; it could be a...

Jun 2024
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Analyst/Coordinator

Relationship

The vendor has a pretty good community site, but sometimes we can't find stuff.

Jun 2024
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(0)
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Manager

Relationship

We don't have the same sort of support model with Change Healthcare as we do with other vendors....

Jun 2024
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(0)
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Manager

Loyalty, Product

Cardiology Solutions is a modern application with a lot of features that similar cardiology...

Jun 2024
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(0)
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Manager

Product

I like that Cardiology Solutions is web based. We can apply it to our visualization software...

May 2024
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Manager

Loyalty, Product

I know there have been several updates to the system. Change Healthcare has made significant...

May 2024
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Manager

Relationship

Change Healthcare has been pretty good with HL7 messages and things like that. They pride themselves...

May 2024
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Manager

Relationship, Operations

We have been a longtime customer of Change Healthcare for radiology, but the cardiology side is a...

Apr 2024
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Analyst/Coordinator

Relationship

Change Healthcare acquired Cardiology Solutions, and there are still some staff members left from...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship, Product

There are times when I want to do something like get an interface modification in Cardiology...

Feb 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

For the most part, the support I receive from Change Healthcare is all under contract and...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

The key to good support with Change Healthcare is to get somebody on the phone. When we call Change...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

I'm not hearing any complaints about Cardiology Solutions. The system is a little clunky on our...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Some structured reports in Cardiology Solutions are automatically sent to the EHR, but there are few...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Change Healthcare is pretty soft on recommendations. Upgrades are recommended as we get closer to...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

Change Healthcare’s web support is abysmal and highly fractured. We can expect a many-day delay when...

Feb 2024
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(0)
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Analyst/Coordinator

Value

If we had to buy Cardiology Solutions again, we would find a more economical module. This solution...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Change Healthcare does not keep their promises to take our enhancements or listen to our issues and...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation was horrible. I think we got an implementation person that was super new, and...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Just viewing things in Cardiology Solutions is easy, but if we are working in it every day, we...

Jan 2024
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