Cardiology Solutions Commentary

Filtered view: All

Optum doesn't seem interested in helping us solve our problems with our new solution. Optum's answer...

The biggest positive of Optum is, first of all, their ability to offer remote reading. Their...

The thing I would suggest to Optum is that they have a lot of reliance on nonstandard tools that our...

The Stratus Imaging cloud tools that we're implementing right now are not performing the way that...

Recently, Optum has lost a little bit of their partnership credibility. They have to listen to our...

With another vendor we work with, people come and talk to us regularly. With Optum, we only get...

Our doctors are happy with the structured reporting. Cardiology Solutions is integrated nicely, but...

Optum nickel-and-dimes us, and their support follow-up is not good. The quality of the support team...

Optum has been really engaged with us as we transition to the solution. We are looking to use...

Optum is good with support. We can call their phone support people, or we can put in a ticket...

The support experience depends on who we get. Sometimes we get a person who can help us, and then...

The ongoing online training is pretty good. Optum has videos that we can grab, download, and send...

Optum’s product is part of our long-term plans; we just renewed our contract, and we don't want to...

I want Optum to make the product that we just upgraded work as expected. We got all these promises...

We have regular meetings, so Optum makes us feel like they are engaged. Now, it is unclear how much...

The quality of the server setup on the back-end part of the solution depends on how good the FTE who...

When we first purchased the solution, we had training that covered the basics. But understanding the...

One of the reasons we went with Optum's system in the beginning was that we were hoping to put all...

Everything is expensive these days. We get what we pay for. With Optum's system, the uptime is good,...

I feel like the technology meets our needs for structured reporting. If the physicians use any other...

Optum has a vision, but maybe they don't have the resources or the funding to get where they need to...

We went through a challenging upgrade. With the support and upgrade experiences, especially on the...

In the past, we were part of changing some of the ways that the system's back end is configured. We...

Optum puts a lot of effort into on-site engagement. They offer remote support and work closely with...

We do have some specific issues with Cardiology Solutions's reporting. It produces nice PDFs, but...

Cardiology Solutions meets most of our needs, and that is why we use it. It has strong, structured...

We will likely be moving off of Optum's software for all our imaging solutions. We could never get...

Optum is behind on what they can do for cloud and other cardiology services. I think they are trying...

Optum is strict when it comes to charges. They provide support, but if we want to add anything new,...

Optum stays engaged and responsive. They were hit hard by a security incident, and since then, they...

Optum needs more redundancy and failover capabilities. That may mean adding load balancing or...

Optum proactively monitors and scans the system. The system is solid and very easy to use. Compared...

There is no such thing as ongoing training with Optum. The initial training is fine, but ongoing...

We have wanted functional structured reporting for a very long time, and we still don't have that....

Optum really needs to troubleshoot their upgrade processes and figure out how they can prevent...

In Cardiology Solutions, we can build out little templates. There are just some challenges with...

Once we got everything worked out, Cardiology Solutions worked fine. I have always thought that the...

With Epic, we have a dashboard with all our KPIs; we can see where we are compared to our goals....

Optum has a 24-hour support team, and that is great, but a lot of the time, they can't give us an...

We have had issues with Optum every time we have done something with them, whether go-live...

Our CIO wasn't too happy about the Change Healthcare cyberattack. We might move to another product...

The reporting in Cardiology Solutions is not the easiest to use. The analytics software for...

We work with people at Optum all over the board. We have regular meetings with their sales and...

We previously ran into problems with the reporting and some other functionalities in Cardiology...

Cardiology Solutions is pretty easy to use. Building reports is easier now with their updated...

We have Change Healthcare for cardiology currently. We are planning to replace them. The vendor...

Cardiology Solutions is not very intuitive for back-end work. There are glitches, and things do not...

Cardiology Solutions is very expensive, and I don't know that we actually get all of our money's...

We like the fact that with Cardiology Solutions, we have one software solution that handles multiple...

Cardiology Solutions meets our needs because we use Optum for both cardiology and radiology. Having...

Training is available from Optum if we seek it out.

Optum subject matter experts are really good, and we can escalate things if we need to, but they...

Cardiology Solutions is antiquated. Optum tells organizations that they put a lot of money into...

The challenge with integration is with third-party vendors. We are transitioning our nuclear reading...

In terms of Optum's training, there is no ongoing refresher. If there is a new product and a new...

I don't hear a lot of negative feedback about Cardiology Solutions. I think there are things that...

The only thing I can say about Optum is that, with the changes that have been made with the sale of...

We combined our clinical subspecialties. In our EP lab and module, there are functions that were...

With Cardiology Solutions, it is a little bit difficult to integrate, specifically when we are...

Optum’s support people have been very quick to resolve my issues. Overall, we are happy with them.