Cardiology Solutions Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The reporting in Cardiology Solutions is not the easiest to use. The analytics software for...
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Culture, Relationship
We work with people at Optum all over the board. We have regular meetings with their sales and...
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Product
We previously ran into problems with the reporting and some other functionalities in Cardiology...
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Product
Cardiology Solutions is pretty easy to use. Building reports is easier now with their updated...
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Loyalty
We have Change Healthcare for cardiology currently. We are planning to replace them. The vendor...
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Product
Cardiology Solutions is not very intuitive for back-end work. There are glitches, and things do not...
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Value
Cardiology Solutions is very expensive, and I don't know that we actually get all of our money's...
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Product
We like the fact that with Cardiology Solutions, we have one software solution that handles multiple...
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Product
Cardiology Solutions meets our needs because we use Optum for both cardiology and radiology. Having...
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Operations
Training is available from Optum if we seek it out.
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Relationship
Optum subject matter experts are really good, and we can escalate things if we need to, but they...
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Loyalty, Product
Cardiology Solutions is antiquated. Optum tells organizations that they put a lot of money into...
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Product
The challenge with integration is with third-party vendors. We are transitioning our nuclear reading...
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Operations
In terms of Optum's training, there is no ongoing refresher. If there is a new product and a new...
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Product
I don't hear a lot of negative feedback about Cardiology Solutions. I think there are things that...
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Relationship
The only thing I can say about Optum is that, with the changes that have been made with the sale of...
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Product
We combined our clinical subspecialties. In our EP lab and module, there are functions that were...
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Product
With Cardiology Solutions, it is a little bit difficult to integrate, specifically when we are...
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Relationship
Optum’s support people have been very quick to resolve my issues. Overall, we are happy with them.
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Relationship
Optum is proactive. They are good at providing updates and are constantly reaching out via email.
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Relationship
Optum’s support is good. When we call them, we get a live person right away, and that is very good....
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Relationship
I would knock Optum’s support score down a notch because depending on what we need, they sometimes...
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Loyalty, Product
Change Healthcare, or Optum, started out as McKesson. The vendor has made a lot of advancements in...
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Culture, Relationship
We were contacted by Optum because we are on an older version of Cardiology Solutions. They have a...
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Loyalty
I would buy Cardiology Solutions again. It is Optum’s biggest strength. The application stands on...
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Relationship
Large organizations should have their own support folks who handle the issues that we see instead of...
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Relationship, Product, Value
From a security perspective, Optum includes a lot of additional software that is required for...
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Relationship
Optum has a service that continually monitors the system. That is beneficial when it comes to...
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Relationship, Operations, Product
We have had a lot of problems with the system since our implementation, and it has been difficult...
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Product, Value
I have had the opportunity to recommend a product, and I have not recommended Cardiology Solutions....
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Relationship, Operations
Optum could have more knowledgeable first-line staff members. There are a lot of situations where...
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Loyalty
We have had some challenges with Optum in the cardiology space. Optum is working with us now, and we...
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Product, Value
In general, Optum could improve Cardiology Solutions with the ease of use in accessing a search for...
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Operations
Optum is more reactive than they are proactive. I haven't seen much proactiveness from Optum. We did...
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Product, Value
I would not buy Cardiology Solutions again. Comparing Cardiology Solutions to our former solution,...
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Product
I am not sure I could pinpoint something that Cardiology Solutions does really well per se. It gets...
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Operations
I would highlight Optum’s implementation team training and the integration in Cardiology Solutions....
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Relationship
Optum has a smaller support team for Cardiology Solutions. They are really good at support. Optum...
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Loyalty, Relationship
Optum has gotten past their cyberattack issue. The vendor has almost completely recovered from it....
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Operations, Product
I would say the product is not super speedy in terms of getting the newest technology. That isn't...
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Loyalty
We may be consolidating our cardiology and hemo solutions since we have three different vendors. We...
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Product
We have not seen a lot of new technology and not a lot of new delivery since Optum took over and...
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