Cardiology Solutions Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Relationship
Optum has been really engaged with us as we transition to the solution. We are looking to use...
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Relationship
Optum is good with support. We can call their phone support people, or we can put in a ticket...
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Relationship
The support experience depends on who we get. Sometimes we get a person who can help us, and then...
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Operations
The ongoing online training is pretty good. Optum has videos that we can grab, download, and send...
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Loyalty
Optum’s product is part of our long-term plans; we just renewed our contract, and we don't want to...
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Relationship, Operations
I want Optum to make the product that we just upgraded work as expected. We got all these promises...
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Relationship
We have regular meetings, so Optum makes us feel like they are engaged. Now, it is unclear how much...
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Operations
The quality of the server setup on the back-end part of the solution depends on how good the FTE who...
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Operations
When we first purchased the solution, we had training that covered the basics. But understanding the...
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Loyalty
One of the reasons we went with Optum's system in the beginning was that we were hoping to put all...
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Value
Everything is expensive these days. We get what we pay for. With Optum's system, the uptime is good,...
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Product
I feel like the technology meets our needs for structured reporting. If the physicians use any other...
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Culture
Optum has a vision, but maybe they don't have the resources or the funding to get where they need to...
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Relationship, Operations, Product
We went through a challenging upgrade. With the support and upgrade experiences, especially on the...
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Loyalty
In the past, we were part of changing some of the ways that the system's back end is configured. We...
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Relationship
Optum puts a lot of effort into on-site engagement. They offer remote support and work closely with...
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Relationship, Product
We do have some specific issues with Cardiology Solutions's reporting. It produces nice PDFs, but...
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Loyalty, Product
Cardiology Solutions meets most of our needs, and that is why we use it. It has strong, structured...
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Loyalty
We will likely be moving off of Optum's software for all our imaging solutions. We could never get...
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Relationship, Product
Optum is behind on what they can do for cloud and other cardiology services. I think they are trying...
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Culture, Value
Optum is strict when it comes to charges. They provide support, but if we want to add anything new,...
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Relationship
Optum stays engaged and responsive. They were hit hard by a security incident, and since then, they...
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Product
Optum needs more redundancy and failover capabilities. That may mean adding load balancing or...
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Relationship, Operations
Optum proactively monitors and scans the system. The system is solid and very easy to use. Compared...
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Operations
There is no such thing as ongoing training with Optum. The initial training is fine, but ongoing...
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Product
We have wanted functional structured reporting for a very long time, and we still don't have that....
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Relationship, Operations, Product
Optum really needs to troubleshoot their upgrade processes and figure out how they can prevent...
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Product
In Cardiology Solutions, we can build out little templates. There are just some challenges with...
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Product
Once we got everything worked out, Cardiology Solutions worked fine. I have always thought that the...
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Product
With Epic, we have a dashboard with all our KPIs; we can see where we are compared to our goals....
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Relationship
Optum has a 24-hour support team, and that is great, but a lot of the time, they can't give us an...
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Relationship, Operations, Product
We have had issues with Optum every time we have done something with them, whether go-live...
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Loyalty
Our CIO wasn't too happy about the Change Healthcare cyberattack. We might move to another product...
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Product
The reporting in Cardiology Solutions is not the easiest to use. The analytics software for...
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Culture, Relationship
We work with people at Optum all over the board. We have regular meetings with their sales and...
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Product
We previously ran into problems with the reporting and some other functionalities in Cardiology...
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Product
Cardiology Solutions is pretty easy to use. Building reports is easier now with their updated...
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Loyalty
We have Change Healthcare for cardiology currently. We are planning to replace them. The vendor...
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Product
Cardiology Solutions is not very intuitive for back-end work. There are glitches, and things do not...
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Value
Cardiology Solutions is very expensive, and I don't know that we actually get all of our money's...
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Product
We like the fact that with Cardiology Solutions, we have one software solution that handles multiple...
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Product
Cardiology Solutions meets our needs because we use Optum for both cardiology and radiology. Having...
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Operations
Training is available from Optum if we seek it out.
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Relationship
Optum subject matter experts are really good, and we can escalate things if we need to, but they...
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Loyalty, Product
Cardiology Solutions is antiquated. Optum tells organizations that they put a lot of money into...
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Product
The challenge with integration is with third-party vendors. We are transitioning our nuclear reading...
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Operations
In terms of Optum's training, there is no ongoing refresher. If there is a new product and a new...
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Product
I don't hear a lot of negative feedback about Cardiology Solutions. I think there are things that...
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Relationship
The only thing I can say about Optum is that, with the changes that have been made with the sale of...
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Product
We combined our clinical subspecialties. In our EP lab and module, there are functions that were...
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Product
With Cardiology Solutions, it is a little bit difficult to integrate, specifically when we are...
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Relationship
Optum’s support people have been very quick to resolve my issues. Overall, we are happy with them.
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Relationship
Optum is proactive. They are good at providing updates and are constantly reaching out via email.
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Relationship
Optum’s support is good. When we call them, we get a live person right away, and that is very good....
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Relationship
I would knock Optum’s support score down a notch because depending on what we need, they sometimes...
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Loyalty, Product
Change Healthcare, or Optum, started out as McKesson. The vendor has made a lot of advancements in...
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Culture, Relationship
We were contacted by Optum because we are on an older version of Cardiology Solutions. They have a...
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Loyalty
I would buy Cardiology Solutions again. It is Optum’s biggest strength. The application stands on...
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Relationship
Large organizations should have their own support folks who handle the issues that we see instead of...
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Relationship, Product, Value
From a security perspective, Optum includes a lot of additional software that is required for...
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Relationship
Optum has a service that continually monitors the system. That is beneficial when it comes to...
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Relationship, Operations, Product
We have had a lot of problems with the system since our implementation, and it has been difficult...
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Product, Value
I have had the opportunity to recommend a product, and I have not recommended Cardiology Solutions....
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Relationship, Operations
Optum could have more knowledgeable first-line staff members. There are a lot of situations where...
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Loyalty
We have had some challenges with Optum in the cardiology space. Optum is working with us now, and we...
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Commentary Summary
Comment Type Breakout