Optum360 End-to-End Revenue Cycle Outsourcing Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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CIO

Relationship

Our number-one denials company is affiliated with Optum, and Optum hasn’t improved any of the things...

Feb 2024
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CIO

Relationship, Services

Our performance has been pretty much the same since engaging with Optum, but it has required a lot...

Feb 2024
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CIO

Loyalty, Relationship, Value

Optum has committed to programs, and they seem sincerely interested in making them successful. They...

Feb 2024
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VP/Other Executive

Services, Services, Value, Value

The prior authorization work with Optum went poorly. That was shocking to me because prior...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The biggest problem right now with the billing that Optum is doing is their phone support is...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I trust Optum’s call center leadership. We listen to calls, so I believe Optum is harder on their...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Optum has good people but bad leadership. Optum is very involved, but if we are talking about...

Nov 2023
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CIO

Relationship, Relationship

In our engagement with Optum, there was an issue with not correctly setting expectations and...

Nov 2023
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CIO

Value

I would tell someone considering Optum that they need to have a clear understanding of what success...

Nov 2023
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CIO

Loyalty

We outsourced with Optum to get certain metrics, and we didn't achieve those metrics. So things did...

Nov 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Services, Services

Overall, things are rough with Optum right now. Optum is going through some leadership changes, and...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

Optum is good about costs. They are actually a good partner in that way.

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value

Optum is very reactive. I wish they were more proactive. I wish that they had advisory board...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Services, Services

For the most part, I think the patient experience with Optum is okay in terms of the patient-facing...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

As we are getting into the project, we are seeing that Optum has so many different niche groups that...

Apr 2023
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VP/Other Executive

Services

The key point that has held us back is the change management piece because we take one step forward,...

Apr 2023
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VP/Other Executive

Relationship

One of the key things is for customers to be able to see Optum’s people as the leaders in their own...

Apr 2023
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VP/Other Executive

Relationship

Optum's people have been great partners in terms of being willing to have conversations. They have...

Apr 2023
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VP/Other Executive

Relationship

The staff has the expertise to evaluate and make the necessary changes to be successful. Optum’s...

Apr 2023
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VP/Other Executive

Relationship

The more partnerships Optum enters into, the better they will get at serving their target audience...

Apr 2023
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VP/Other Executive

Relationship

The firm could do a better job in terms of communicating changes. They are not always as sensitive...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

Optum is aggressive about leading change, and they are tactical about implementing things. We are...

Apr 2023
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