Optum360 End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Optum is not proactive. We had claim files failing for a long time in a specific area. It wasn't...
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Loyalty, Relationship
Optum just announced a reorganization, and I am trying to understand what type of assets they are...
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Services, Value
Optum is doing well for us on prime metrics around cash collection, A/R days, and denials rate. We...
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Relationship
Optum’s job is to navigate Optum for us, but sometimes we need to navigate Optum as well. That can...
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Services
I love the concept of what Optum is doing, and other organizations should jump in and try to do what...
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Loyalty, Relationship
The Change Healthcare cyberattack affected us greatly. We process 100% of our claims through Change...
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Loyalty, Relationship
I have gone from extremely optimistic to somewhat pessimistic about the future with Optum. The...
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Relationship
Our number-one denials company is affiliated with Optum, and Optum hasn’t improved any of the things...
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Relationship, Services
Our performance has been pretty much the same since engaging with Optum, but it has required a lot...
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Loyalty, Relationship, Value
Optum has committed to programs, and they seem sincerely interested in making them successful. They...
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Services, Value
The prior authorization work with Optum went poorly. That was shocking to me because prior...
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Relationship
The biggest problem right now with the billing that Optum is doing is their phone support is...
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Relationship
I trust Optum’s call center leadership. We listen to calls, so I believe Optum is harder on their...
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Relationship
Optum has good people but bad leadership. Optum is very involved, but if we are talking about...
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Relationship
In our engagement with Optum, there was an issue with not correctly setting expectations and...
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Value
I would tell someone considering Optum that they need to have a clear understanding of what success...
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Loyalty
We outsourced with Optum to get certain metrics, and we didn't achieve those metrics. So things did...
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Loyalty, Relationship, Services
Overall, things are rough with Optum right now. Optum is going through some leadership changes, and...
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Relationship, Value
Optum is good about costs. They are actually a good partner in that way.
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Relationship, Value
Optum is very reactive. I wish they were more proactive. I wish that they had advisory board...
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Loyalty, Services
For the most part, I think the patient experience with Optum is okay in terms of the patient-facing...
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