Optum360 End-to-End Revenue Cycle Outsourcing Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations, Services, Value
Optum’s strategic knowledge and knowledge of the revenue cycle are good, but when it comes to...
Login or Create an Account to see details.
Relationship, Services
Optum’s impact on the patient experience was good. But as of late, we have been getting more...
Login or Create an Account to see details.
Value
Optum avoids charging for every little thing. We have a standard contract. There is a set fee year...
Login or Create an Account to see details.
Relationship
Executives with Optum are great about jumping in. They talk with us. They work with us. And I don't...
Login or Create an Account to see details.
Operations, Services
The front end is where Optum exceeds expectations. They do a phenomenal job on the patient access...
Login or Create an Account to see details.
Loyalty, Operations, Value
My likelihood of recommending Optum is not good. I would tell someone considering Optum that their...
Login or Create an Account to see details.
Relationship, Services, Value
There are things Optum does really well. They want a long-term relationship with us. We just need a...
Login or Create an Account to see details.
Relationship
Things are going really well with Optum. As in any relationship, we have had our share of things...
Login or Create an Account to see details.
Relationship
We have set the bar pretty high in terms of what we are expecting from Optum, so I wouldn’t say they...
Login or Create an Account to see details.
Relationship, Value
One of the things we learned from other people we talked to is that if we set up the contract so...
Login or Create an Account to see details.
Relationship, Services
We talked to a lot of other people who had done transactions with Optum either successfully or...
Login or Create an Account to see details.
Loyalty
One of the big questions is how all the turmoil in our country and in the broader Optum world is...
Login or Create an Account to see details.
Relationship
I have been very impressed with the staff from Optum. Even in areas where we have had a changeover...
Login or Create an Account to see details.
Loyalty, Operations
The premise that we can do things at a worldwide scale in partnership with Optum is still very true....
Login or Create an Account to see details.
Services, Value
We have kept our A/R days good, and we have stayed pretty consistent before and after using Optum....
Login or Create an Account to see details.
Relationship, Services
One thing about Optum is that they move people around the accounts. I don't know whether that...
Login or Create an Account to see details.
Relationship, Services
Optum could improve by providing constant communication because services can be an ugly business....
Login or Create an Account to see details.
Operations, Value
Optum tries to upsell. They kept on trying to upsell us in a certain market in terms of IT, supply...
Login or Create an Account to see details.
Relationship, Operations, Value
We can bring firms in, but we have to stay on top of them and manage them. We just can't hand over...
Login or Create an Account to see details.
Relationship, Operations, Services, Value
Through the Change Healthcare challenges, Optum really did the best they could to step up and make...
Login or Create an Account to see details.
Relationship, Operations
To get ready for our work with Optum, there was a lot of communication, both internally and...
Login or Create an Account to see details.
Relationship, Operations
The number-one person that is most important to me is the person on the side of Optum who is going...
Login or Create an Account to see details.
Relationship, Services
My advice to other organizations doing end-to-end revenue cycle outsourcing has to do with clarity....
Login or Create an Account to see details.
Loyalty, Relationship, Operations
There aren't many companies that can really come to town and do both the IT and revenue cycle work...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The first six months of our work with the firm mostly consisted of the implementation and transfer...
Login or Create an Account to see details.
Relationship
Optum is not proactive. We had claim files failing for a long time in a specific area. It wasn't...
Login or Create an Account to see details.
Featured Report
Preferences