Optum360 End-to-End Revenue Cycle Outsourcing Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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VP/Other Executive

Relationship, Operations, Services, Value

Optum’s strategic knowledge and knowledge of the revenue cycle are good, but when it comes to...

Jun 2025
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VP/Other Executive

Relationship, Services

Optum’s impact on the patient experience was good. But as of late, we have been getting more...

Jun 2025
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VP/Other Executive

Value

Optum avoids charging for every little thing. We have a standard contract. There is a set fee year...

Jun 2025
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VP/Other Executive

Relationship

Executives with Optum are great about jumping in. They talk with us. They work with us. And I don't...

Jun 2025
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VP/Other Executive

Operations, Services

The front end is where Optum exceeds expectations. They do a phenomenal job on the patient access...

Jun 2025
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VP/Other Executive

Loyalty, Operations, Value

My likelihood of recommending Optum is not good. I would tell someone considering Optum that their...

Jun 2025
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VP/Other Executive

Relationship, Services, Value

There are things Optum does really well. They want a long-term relationship with us. We just need a...

Jun 2025
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CFO

Relationship

Things are going really well with Optum. As in any relationship, we have had our share of things...

May 2025
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CFO

Relationship

We have set the bar pretty high in terms of what we are expecting from Optum, so I wouldn’t say they...

May 2025
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CFO

Relationship, Value

One of the things we learned from other people we talked to is that if we set up the contract so...

May 2025
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CFO

Relationship, Services

We talked to a lot of other people who had done transactions with Optum either successfully or...

May 2025
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CFO

Loyalty

One of the big questions is how all the turmoil in our country and in the broader Optum world is...

May 2025
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CFO

Relationship

I have been very impressed with the staff from Optum. Even in areas where we have had a changeover...

May 2025
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CFO

Loyalty, Operations

The premise that we can do things at a worldwide scale in partnership with Optum is still very true....

May 2025
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CFO

Services, Value

We have kept our A/R days good, and we have stayed pretty consistent before and after using Optum....

May 2025
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VP/Other Executive

Relationship, Services

One thing about Optum is that they move people around the accounts. I don't know whether that...

Apr 2025
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VP/Other Executive

Relationship, Services

Optum could improve by providing constant communication because services can be an ugly business....

Apr 2025
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VP/Other Executive

Operations, Value

Optum tries to upsell. They kept on trying to upsell us in a certain market in terms of IT, supply...

Apr 2025
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VP/Other Executive

Relationship, Operations, Value

We can bring firms in, but we have to stay on top of them and manage them. We just can't hand over...

Apr 2025
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CFO

Relationship, Operations, Services, Value

Through the Change Healthcare challenges, Optum really did the best they could to step up and make...

Apr 2025
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CFO

Relationship, Operations

To get ready for our work with Optum, there was a lot of communication, both internally and...

Apr 2025
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CFO

Relationship, Operations

The number-one person that is most important to me is the person on the side of Optum who is going...

Apr 2025
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CFO

Relationship, Services

My advice to other organizations doing end-to-end revenue cycle outsourcing has to do with clarity....

Apr 2025
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CFO

Loyalty, Relationship, Operations

There aren't many companies that can really come to town and do both the IT and revenue cycle work...

Apr 2025
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CFO

Loyalty, Relationship, Operations

The first six months of our work with the firm mostly consisted of the implementation and transfer...

Apr 2025
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Manager

Relationship

Optum is not proactive. We had claim files failing for a long time in a specific area. It wasn't...

Jun 2024
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