Optum360 End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations
Optum’s performance has deteriorated recently. We have had issues with Optum in the past when they...
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Relationship
Things are going really well with Optum. As in any relationship, we have had our share of things...
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Relationship
We have set the bar pretty high in terms of what we are expecting from Optum, so I wouldn’t say they...
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Relationship, Value
One of the things we learned from other people we talked to is that if we set up the contract so...
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Relationship, Services
We talked to a lot of other people who had done transactions with Optum either successfully or...
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Loyalty
One of the big questions is how all the turmoil in our country and in the broader Optum world is...
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Relationship
I have been very impressed with the staff from Optum. Even in areas where we have had a changeover...
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Loyalty, Operations
The premise that we can do things at a worldwide scale in partnership with Optum is still very true....
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Services, Value
We have kept our A/R days good, and we have stayed pretty consistent before and after using Optum....
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Relationship, Services
One thing about Optum is that they move people around the accounts. I don't know whether that...
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Relationship, Services
Optum could improve by providing constant communication because services can be an ugly business....
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Operations, Value
Optum tries to upsell. They kept on trying to upsell us in a certain market in terms of IT, supply...
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Relationship, Operations, Value
We can bring firms in, but we have to stay on top of them and manage them. We just can't hand over...
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Relationship, Operations, Services, Value
Through the Change Healthcare challenges, Optum really did the best they could to step up and make...
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Relationship, Operations
To get ready for our work with Optum, there was a lot of communication, both internally and...
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Relationship, Operations
The number-one person that is most important to me is the person on the side of Optum who is going...
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Relationship, Services
My advice to other organizations doing end-to-end revenue cycle outsourcing has to do with clarity....
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Loyalty, Relationship, Operations
There aren't many companies that can really come to town and do both the IT and revenue cycle work...
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Loyalty, Relationship, Operations
The first six months of our work with the firm mostly consisted of the implementation and transfer...
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Commentary Summary
Comment Type Breakout