
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture
Cognizant is building their own pricing interface directly with something we leverage through Optum....
Login or Create an Account to see details.
Relationship, Value
Optum is surprisingly pretty good about accommodating things that are out of our control. Optum does...
Login or Create an Account to see details.
Relationship, Product
Optum’s partnerships with Cognizant and their integration for prepayment things let me sleep at...
Login or Create an Account to see details.
Relationship
Optum could do better at understanding our business and moving us to find the right value of their...
Login or Create an Account to see details.
Product
Optum’s prepayment side is still a bit manual, and the reporting that comes back is a little...
Login or Create an Account to see details.
Culture, Relationship
We have had some weird things happen with Optum occasionally. Someone told us that they tried...
Login or Create an Account to see details.
Relationship, Value
The solution is doing exactly what I expected it to do. It finds overpayments. Optum does a good job...
Login or Create an Account to see details.
Product
I wish Optum would offer real-time file exchange, but some of that is on us, and some of that is on...
Login or Create an Account to see details.
Operations
Optum’s implementation services are good, but they have room for improvement. Even though Optum can...
Login or Create an Account to see details.
Relationship
We have a decent relationship with Optum. They are just not always great at what they do. I would...
Login or Create an Account to see details.
Loyalty
We are trying to move away from Optum. The overall delivery hasn’t been super strong over the years.
Login or Create an Account to see details.
Product
Optum Payment Integrity Solutions is a customizable tool, and it works well with our claim system....
Login or Create an Account to see details.
Relationship, Operations
Optum is a great behemoth, and with the cyberattack that happened on Change Healthcare, one thing...
Login or Create an Account to see details.
Loyalty, Relationship
Optum walked alongside us at every phase of our progress. We don't just use Optum Payment Integrity...
Login or Create an Account to see details.
Culture, Value
Optum is up front about charges. The solution could be pricey, but they negotiate. They avoid...
Login or Create an Account to see details.
Loyalty
Optum is good. They have some good integration services. I think Optum is part of our long-term...
Login or Create an Account to see details.
Culture, Relationship
I have no complaints about Optum's itemized bill review program for inpatient hospitals. It was...
Login or Create an Account to see details.
Operations
Optum Payment Integrity Solutions is a really good product that is going well. It is integrated with...
Login or Create an Account to see details.
Relationship, Product
Optum could have some better diagnostic capabilities when there are system issues. We recently...
Login or Create an Account to see details.
Relationship
I don't know much about Optum, but that might be a telling thing. I don't have to deal with them...
Login or Create an Account to see details.
Relationship
I would like Optum to be more proactive in terms of what claim edits are applicable to our state.
Login or Create an Account to see details.
Relationship, Product
I would probably give Optum a fairly high rating for my likelihood to recommend them, but that is...
Login or Create an Account to see details.
Relationship
Optum Payment Integrity Solutions is fine, but Optum is not doing anything to make it better. We...
Login or Create an Account to see details.
Relationship
Optum Payment Integrity Solutions is very accurate. Change Healthcare really helps Optum’s customer...
Login or Create an Account to see details.
Loyalty, Product
Optum’s code review functions are well done, but we fall a little short because I don't think we...
Login or Create an Account to see details.
Product
Optum has a lot of capabilities, and that is part of the challenge. They are not as sophisticated as...
Login or Create an Account to see details.
Loyalty
Optum’s projected financial returns are hyperaggressive and not necessarily realistic. But their...
Login or Create an Account to see details.
Culture, Relationship
Too often, we have to escalate to a contact we have at Optum to get things done. And the executive...
Login or Create an Account to see details.
Preferences