Optum Payment Integrity Solutions (Pre-Pay) Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Optum’s systems don't seem to give a lot of opportunity for updates without very lengthy processes,...
Login or Create an Account to see details.
Relationship, Product
There have been some issues with the solution, but the people working on those problems have been...
Login or Create an Account to see details.
Product
Optum has solutions in place, and they have things going on. The solution isn't the greatest thing...
Login or Create an Account to see details.
Operations
Optum does have a training portal, and they gave us some tips and tricks. They gave us some...
Login or Create an Account to see details.
Loyalty, Product
The new version of the system is coming. Right now, the system is really convoluted. However, the...
Login or Create an Account to see details.
Relationship
It takes the vendor a lot of iterations to get anywhere. The vendor doesn't always get everything on...
Login or Create an Account to see details.
Value
I am not sure that some of Optum's offerings are worth it. For some of those things, it seems like...
Login or Create an Account to see details.
Loyalty, Product
We use the system because it is so integrated with our legacy product. Optum's system doesn't have...
Login or Create an Account to see details.
Loyalty, Relationship
Optum has improved over time. In the past, we didn't like the system, but the vendor turned some...
Login or Create an Account to see details.
Loyalty, Product
Optum's system does well in some states, but in other states, the system is fading.
Login or Create an Account to see details.
Culture, Loyalty
Optum Payment Integrity Solutions is pretty good at facilitating accurate payments, even though the...
Login or Create an Account to see details.
Relationship
I would give Optum's support a B. It is a textbook example of when an organization tries to do...
Login or Create an Account to see details.
Relationship, Value
Optum doesn't feel like a true partner. They have a woe-is-me sentiment, and they nickel-and-dime...
Login or Create an Account to see details.
Culture
Cognizant is building their own pricing interface directly with something we leverage through Optum....
Login or Create an Account to see details.
Relationship, Value
Optum is surprisingly pretty good about accommodating things that are out of our control. Optum does...
Login or Create an Account to see details.
Relationship, Product
Optum’s partnerships with Cognizant and their integration for prepayment things let me sleep at...
Login or Create an Account to see details.
Relationship
Optum could do better at understanding our business and moving us to find the right value of their...
Login or Create an Account to see details.
Product
Optum’s prepayment side is still a bit manual, and the reporting that comes back is a little...
Login or Create an Account to see details.
Culture, Relationship
We have had some weird things happen with Optum occasionally. Someone told us that they tried...
Login or Create an Account to see details.
Relationship, Value
The solution is doing exactly what I expected it to do. It finds overpayments. Optum does a good job...
Login or Create an Account to see details.
Product
I wish Optum would offer real-time file exchange, but some of that is on us, and some of that is on...
Login or Create an Account to see details.
Operations
Optum’s implementation services are good, but they have room for improvement. Even though Optum can...
Login or Create an Account to see details.
Relationship
We have a decent relationship with Optum. They are just not always great at what they do. I would...
Login or Create an Account to see details.
Loyalty
We are trying to move away from Optum. The overall delivery hasn’t been super strong over the years.
Login or Create an Account to see details.
Product
Optum Payment Integrity Solutions is a customizable tool, and it works well with our claim system....
Login or Create an Account to see details.
Relationship, Operations
Optum is a great behemoth, and with the cyberattack that happened on Change Healthcare, one thing...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout