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Optum Payment Integrity Solutions (Pre-Pay) Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Optum has been really good to partner with to do some customizations as we need them. Especially...
Optum plays both sides of the fence, meaning they sell products to providers to help maximize...
Optum's payment integrity solutions overall have some challenges. Part of it is the nature of the...
One of Optum's challenges is timeliness with all of the updates needed for the Claims Edit System...
When we talk about Optum Payment Integrity Solutions, it's such a large suite of products that...
We have been very pleased with the application itself as well as the support that is provided. We...
Optum has a product called Optum Real that is trying to move everything to the gateway before the...
Optum is often viewed negatively at the C-suite level because of who they’re owned by, and they tend...
I can go to Optum with an idea, and then I will see it on their road map.
Optum’s systems don't seem to give a lot of opportunity for updates without very lengthy processes,...
There have been some issues with the solution, but the people working on those problems have been...
Optum has solutions in place, and they have things going on. The solution isn't the greatest thing...
Optum does have a training portal, and they gave us some tips and tricks. They gave us some...
The new version of the system is coming. Right now, the system is really convoluted. However, the...
It takes the vendor a lot of iterations to get anywhere. The vendor doesn't always get everything on...
I am not sure that some of Optum's offerings are worth it. For some of those things, it seems like...
We use the system because it is so integrated with our legacy product. Optum's system doesn't have...
Optum has improved over time. In the past, we didn't like the system, but the vendor turned some...
Optum's system does well in some states, but in other states, the system is fading.
Optum Payment Integrity Solutions is pretty good at facilitating accurate payments, even though the...
Commentary Summary
Comment Type Breakout