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Optum Payment Integrity Solutions (Pre-Pay) Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

Optum has a product called Optum Real that is trying to move everything to the gateway before the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Optum is often viewed negatively at the C-suite level because of who they’re owned by, and they tend...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I can go to Optum with an idea, and then I will see it on their road map.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Optum’s systems don't seem to give a lot of opportunity for updates without very lengthy processes,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

There have been some issues with the solution, but the people working on those problems have been...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Optum has solutions in place, and they have things going on. The solution isn't the greatest thing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Optum does have a training portal, and they gave us some tips and tricks. They gave us some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The new version of the system is coming. Right now, the system is really convoluted. However, the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

It takes the vendor a lot of iterations to get anywhere. The vendor doesn't always get everything on...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I am not sure that some of Optum's offerings are worth it. For some of those things, it seems like...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We use the system because it is so integrated with our legacy product. Optum's system doesn't have...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Optum has improved over time. In the past, we didn't like the system, but the vendor turned some...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Optum's system does well in some states, but in other states, the system is fading.

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Optum Payment Integrity Solutions is pretty good at facilitating accurate payments, even though the...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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