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User Commentary
Service and Support
We have had turnover with Oracle Health, and that has just really stalled our progress. That also...
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Service and Support
The benefit of Oracle Health is that they are very receptive to customization. We probably request...
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Relationship
Oracle’s acquisition of Cerner has been invisible. There has been no change yet at all. Maybe there...
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Relationship
We had some issues with the implementation when we went live with PowerChart Oncology years ago, but...
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Implementation and Training
If there is an upgrade with PowerChart Oncology, we get email after email, and there really aren’t...
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Other Observations & Comments
With Oracle Health, there are so many different ways to do things, and they try to customize and...
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Other Observations & Comments
Oracle Health is really trying to improve their support, but they haven't produced any outcomes yet.
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Other Observations & Comments
I have recommended PowerChart Oncology in the past, but with Cerner and Oracle, we are in the...
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Functionality and Upgrades
I would tell others that PowerChart Oncology is very beneficial. All of the information in the...
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Service and Support
I don’t know what Cerner promised us, but I would expect them to be able to answer what their...
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Service and Support
There are a lot of enhancements we have requested from Cerner to make PowerChart Oncology work...
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Future Outlook
If something is not getting taken care of, we can escalate things to the Cerner executives. I am not...
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Implementation and Training
Cerner did give us consultants during our PowerChart Oncology implementation, but the product was so...
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Functionality and Upgrades
For the most part, PowerChart Oncology does what the vendor said it would do, but there are some...
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Other Observations & Comments
Our organization is very large and has a lot of needs. Cerner meets a lot of our needs but not all...
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Service and Support
Lately, Cerner's support time frame has been really slow. I just recently got an answer back from an...
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Other Observations & Comments
PowerChart Oncology is easy to use if end users are aware of Cerner because the product's...
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Implementation and Training
The folks we worked with at the upgrade center were fine. When we did the most recent solution...
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Interfacing and Integration
PowerChart Oncology combines all of the best parts of Cerner's products into one solution to provide...
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Interfacing and Integration
The regimen functionality and the oncology flow sheet elements of PowerChart Oncology are far above...
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Functionality and Upgrades
I would like to see a more user-friendly version of AJCC staging in the product. The AJCC staging...
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ROI / Cost
The vendor avoids charging for every little thing. We have service contracts, so those pretty much...
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Functionality and Upgrades
A lot of times, we have to fix kinks when we get upgrades.
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Functionality and Upgrades
PowerChart Oncology works for the users, and they like it. Everything seems straightforward. It is...
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Functionality and Upgrades
Cerner has had some issues. Cerner broke a couple of things as they put an upgrade in, so that...
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Service and Support
I hate Cerner’s web support. It is not easy to enter tickets. All the things the support staff asks...
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Relationship
I work with Cerner when I have a problem and, for the most part, they are responsive in helping me....
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Implementation and Training
I have recently taken a couple of training classes, and they have been very good. I have been...
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Service and Support
When I think about a vendor being proactive in their service, I think that the vendor would be...
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Functionality and Upgrades
Time is money, and I spend a lot of time investigating and building things in PowerChart Oncology....
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Other Observations & Comments
Cerner sends out flashes, and those can indicate something like patient safety issues.
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Functionality and Upgrades
Some of the upgrades break things. It is hard to tell whether that happens because we customized...
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Other Observations & Comments
I have worked with Cerner for most of my professional career, so a lot of times during the training,...
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Interfacing and Integration
There sometimes seems to be issues with the way PowerChart Oncology talks with our software. I wish...
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Service and Support
The support we get depends on who we get. I don't know whether we have moved away in the past few...
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ROI / Cost
The data collection and the tangible outcomes we have seen with the system have been pretty good.
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Functionality and Upgrades
There are some things with integration that we still haven't worked out with PowerChart Oncology....
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Implementation and Training
I was told by Cerner's trainers that I wasn't going to get what I wanted. The vendor's trainers...
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Functionality and Upgrades
Cerner needs to improve the reporting in PowerChart Oncology. The vendor has assured me the reports...
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Service and Support
Cerner's support people are pretty good. Sometimes the support people don't answer our questions or...
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Functionality and Upgrades
The main thing I like about PowerChart Oncology is that we don't have to go back and forth to...
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