PowerChart Ambulatory Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
There has been increasingly poor support from Oracle Health, and there has also been a lack of...
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Product
PowerChart Ambulatory lacks easy end-user reporting. It still has a lot of clicking. It isolates...
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Relationship
Since Cerner was acquired, there have been problems that have been exacerbated by turnover and a...
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Relationship
Oracle Health is very responsive, and because of our size, we have dedicated engagement leaders who...
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Loyalty, Relationship
We have heard that there are new applications from Oracle Health, but nothing has come of those. We...
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Product, Value
For the base functionality of seeing a patient, entering a charge, and integrating with Oracle...
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Product
Cerner has done a good job with AI. I have to give them credit where it is due. They have launched a...
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Product
We have had some significant issues with Cerner over the past year. They keep promising...
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Loyalty
We chose Cerner's system in order to have a consistent medical record for our patients across a...
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Culture
We worked with Cerner before they were acquired by Oracle, and things have changed dramatically...
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Loyalty, Relationship
We had some incidents on our end that turned out to be issues with Oracle Health and our ability to...
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Culture, Loyalty
As we were deciding whether to stay with Oracle Health or leave, there were hypothetical sales...
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Culture, Operations
We had a history of trying to implement different modules with Oracle Health that went well, okay,...
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Culture
We maintained a third-party billing system because there wasn't confidence in Oracle Health's...
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Loyalty
We had a long history with Oracle Health, but it just felt like it was time to do a look at the...
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Product
The clinical documentation is solid. The revenue cycle side is extremely problematic to administer...
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Relationship
Before moving to Oracle Health, the vendor wasn’t really generating any new capabilities at any...
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Loyalty
We are still withholding judgment on the new EHR that is coming out of Oracle Health. The system is...
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Loyalty
I see our satisfaction with the system going up in the future. I see Oracle Health building up the...
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Loyalty, Relationship, Product
PowerChart Ambulatory is pretty dated. Cerner did not do much with it for years, and I think Oracle...
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Operations, Product
PowerChart Ambulatory has the functionality that we need; it is just hard to figure out how to get...
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Operations, Product
There are things that we wish PowerChart Ambulatory could do more easily. People often compare...
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Relationship
Oracle Health's support still has some weak spots. When we roll things out, it can take time to get...
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Value
There is no magic EHR. Everything comes down to how we implement the system and pull it together. If...
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Relationship
The benefit of using multiple solutions from Oracle Health is that our organization received a...
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Loyalty, Relationship, Product
Oracle Health is a very different company than Cerner when it comes to developing new technology and...
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Loyalty, Relationship
I forecast my satisfaction to improve over the next 12 months. The vendor's support is improving. I...
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Culture, Relationship
Oracle Health does keep all their promises. Cerner did not, but Oracle Health is now learning what...
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Product
Oracle Health isn't doing any enhancements. I don't know what their focus is. The product is working...
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Product, Value
I have two systems from different vendors, and I love both systems, but I would not buy both of...
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Value
Oracle Health doesn't avoid charging for every little thing. If Oracle Health really wants to...
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Relationship, Product
I really appreciate that we have the ability to make PowerChart Ambulatory work for our unique...
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Loyalty
Since PowerChart Ambulatory is owned by a technology company like Oracle, and because of the way...
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Product
People really like PowerChart Ambulatory. They like the integration between things like the EHR. Our...
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Loyalty, Product
If PowerChart Ambulatory were still a Cerner product, I might not keep the solution. However, the...
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Operations
I don't let Oracle Health train any of my clinicians. They just haven't quite found what works for...
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Relationship
Oracle Health tends to lag a little bit behind on things, so when we need a solution right away, we...
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Culture, Loyalty, Relationship
We have seen a night-and-day difference since the shift from Cerner to Oracle Health. The vendor's...
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Loyalty, Relationship, Product
If someone were considering PowerChart Ambulatory, I would tell them that they will get exactly what...
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Loyalty, Relationship, Product
Oracle Health needs to focus on workflows and on making sure that the workflows stay flexible...
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Loyalty
Some of the things I have seen Oracle Health come out with have been really impressive. Their...
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Product, Value
The specific and tangible benefit of using multiple Oracle Health solutions is that everything is...
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Loyalty, Product
There are some kinks in the solution that need to be worked out still. We have a piece that has not...
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Loyalty, Product
We are hoping to see a lot of improvements in what we are seeing already with PowerChart Ambulatory....
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Loyalty
Something I'm excited about getting for the solution in the future is the potential for problems...
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Relationship
I have been very impressed with Oracle Health and what they have been doing with a lot of their new...
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Relationship, Operations
Oracle Health is still trying to figure out how to work with us on some of the Cerner stuff, while...
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Relationship, Product
There is a distinction between the older products that Oracle Health hasn’t gotten around to yet and...
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Relationship, Product
Oracle Health is learning that there are still some legacy silos from Cerner’s customer support. We...
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Loyalty, Operations
The things that are really on the shoulders of every institution with the new Oracle Health EHR are...
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Loyalty, Relationship
We question how Oracle Health is going to get people onto their new platforms as quickly as possible...
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Loyalty, Relationship, Product
Oracle Health is absolutely having a creative discussion with us, and that is exciting to see. There...
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Loyalty
We selected Oracle Health over the other vendors we looked at. We had a couple of primary goals. One...
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Culture, Value
Oracle Health does not keep all their promises. They are not living up to the contract we got with...
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Product
Oracle Health does not meet our needs with simple things like faxing. The vendor can't provide...
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Loyalty, Value
As much as I would like to rip out PowerChart Ambulatory and put in Epic's system, Oracle Health has...
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Relationship, Value
In order for us to be more satisfied with Oracle Health in the future, they need to help us achieve...
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Relationship
The Oracle Health person I work with is pretty responsive and puts a lot of stuff right in front of...
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Product
With PowerChart Ambulatory, the integration with third-party systems connections requires...
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Product
PowerChart Ambulatory actually does a great job of allowing providers to customize their interaction...
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Relationship, Product
With PowerChart Ambulatory, there is functionality that Oracle Health has promised to develop over...
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Product
I don’t think any EMR is great, and there are better-designed products out there than PowerChart...
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Product
PowerChart Ambulatory is a pretty good product. When issues come up, the vendor releases patches....
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Product
Using multiple Oracle Health solutions has brought clear benefits, especially for our retail...
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Product
Oracle Health needs to focus on improving the patient’s ability to interact with the system through...
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Relationship
Oracle Health doesn’t keep all their promises. For example, with future product enhancements, the...
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Loyalty, Product
To make the biggest impact for us, I would tell Oracle Health to start all over again. Part of the...
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Operations
Oracle Health has training materials. However, we typically just meet with the vendor, and they show...
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Loyalty, Product
PowerChart Ambulatory has a lot of clicking. I'm sure we could say that about any EHR system, but...
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Operations, Product
With Oracle Health, we have to perform an extensive amount of testing for upgrades. Despite all our...
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Value
To be successful with PowerChart Ambulatory, an organization would most likely have to hire a lot of...
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Product
Keeping all the solutions under the same Oracle Health umbrella makes it easier to have everything...
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Loyalty
With PowerChart Ambulatory, functionality updates and promised improvements sometimes don’t come...
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Product
PowerChart Ambulatory's interoperability results in a lot of duplicative data, and the information...
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Relationship
Our meetings with Oracle Health are really good. We have a very good liaison who is very responsive...
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Loyalty, Product
One thing that has been really exciting lately is our ambient technology for notes. It integrates...
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Operations
Oracle Health's initial training was good. After the initial training, organizations get no or...
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Product
Our ability to change formats in PowerChart Ambulatory isn't very good. There are some problems with...
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Loyalty, Relationship, Product
We are using third-party solutions in several areas because Oracle Health is running their options...
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Product, Value
I wouldn't buy this product again due to the amount of time, effort, and energy that are required to...
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Loyalty, Relationship
We have had some challenges with Cerner over the years. There are some basic things that we would...
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Value
The product is better than what we were doing before, but it still isn't great, and it is expensive....
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Product
The benefits that we have realized from using many solutions from our core EHR vendors have a single...
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Loyalty
Our main initiative is that we are working on a certain functionality. We have been delayed in...
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Commentary Summary
Comment Type Breakout