PowerChart Ambulatory Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
PowerChart Ambulatory is pretty dated. Cerner did not do much with it for years, and I think Oracle...
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Operations, Product
PowerChart Ambulatory has the functionality that we need; it is just hard to figure out how to get...
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Operations, Product
There are things that we wish PowerChart Ambulatory could do more easily. People often compare...
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Relationship
Oracle Health's support still has some weak spots. When we roll things out, it can take time to get...
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Value
There is no magic EHR. Everything comes down to how we implement the system and pull it together. If...
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Relationship
The benefit of using multiple solutions from Oracle Health is that our organization received a...
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Loyalty, Relationship, Product
Oracle Health is a very different company than Cerner when it comes to developing new technology and...
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Loyalty, Relationship
I forecast my satisfaction to improve over the next 12 months. The vendor's support is improving. I...
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Culture, Relationship
Oracle Health does keep all their promises. Cerner did not, but Oracle Health is now learning what...
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Product
Oracle Health isn't doing any enhancements. I don't know what their focus is. The product is working...
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Product, Value
I have two systems from different vendors, and I love both systems, but I would not buy both of...
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Value
Oracle Health doesn't avoid charging for every little thing. If Oracle Health really wants to...
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Relationship, Product
I really appreciate that we have the ability to make PowerChart Ambulatory work for our unique...
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Loyalty
Since PowerChart Ambulatory is owned by a technology company like Oracle, and because of the way...
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Product
People really like PowerChart Ambulatory. They like the integration between things like the EHR. Our...
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Loyalty, Product
If PowerChart Ambulatory were still a Cerner product, I might not keep the solution. However, the...
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Operations
I don't let Oracle Health train any of my clinicians. They just haven't quite found what works for...
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Relationship
Oracle Health tends to lag a little bit behind on things, so when we need a solution right away, we...
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Culture, Loyalty, Relationship
We have seen a night-and-day difference since the shift from Cerner to Oracle Health. The vendor's...
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Loyalty, Relationship, Product
If someone were considering PowerChart Ambulatory, I would tell them that they will get exactly what...
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Loyalty, Relationship, Product
Oracle Health needs to focus on workflows and on making sure that the workflows stay flexible...
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Loyalty
Some of the things I have seen Oracle Health come out with have been really impressive. Their...
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Product, Value
The specific and tangible benefit of using multiple Oracle Health solutions is that everything is...
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Loyalty, Product
There are some kinks in the solution that need to be worked out still. We have a piece that has not...
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Loyalty, Product
We are hoping to see a lot of improvements in what we are seeing already with PowerChart Ambulatory....
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Loyalty
Something I'm excited about getting for the solution in the future is the potential for problems...
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Relationship
I have been very impressed with Oracle Health and what they have been doing with a lot of their new...
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Relationship, Operations
Oracle Health is still trying to figure out how to work with us on some of the Cerner stuff, while...
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Relationship, Product
There is a distinction between the older products that Oracle Health hasn’t gotten around to yet and...
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Relationship, Product
Oracle Health is learning that there are still some legacy silos from Cerner’s customer support. We...
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Loyalty, Operations
The things that are really on the shoulders of every institution with the new Oracle Health EHR are...
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Loyalty, Relationship
We question how Oracle Health is going to get people onto their new platforms as quickly as possible...
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Loyalty, Relationship, Product
Oracle Health is absolutely having a creative discussion with us, and that is exciting to see. There...
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Loyalty
We selected Oracle Health over the other vendors we looked at. We had a couple of primary goals. One...
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Culture, Value
Oracle Health does not keep all their promises. They are not living up to the contract we got with...
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Product
Oracle Health does not meet our needs with simple things like faxing. The vendor can't provide...
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Loyalty, Value
As much as I would like to rip out PowerChart Ambulatory and put in Epic's system, Oracle Health has...
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Relationship, Value
In order for us to be more satisfied with Oracle Health in the future, they need to help us achieve...
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Relationship
The Oracle Health person I work with is pretty responsive and puts a lot of stuff right in front of...
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Product
With PowerChart Ambulatory, the integration with third-party systems connections requires...
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Product
PowerChart Ambulatory actually does a great job of allowing providers to customize their interaction...
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Relationship, Product
With PowerChart Ambulatory, there is functionality that Oracle Health has promised to develop over...
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Product
I don’t think any EMR is great, and there are better-designed products out there than PowerChart...
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Product
PowerChart Ambulatory is a pretty good product. When issues come up, the vendor releases patches....
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Product
Using multiple Oracle Health solutions has brought clear benefits, especially for our retail...
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Product
Oracle Health needs to focus on improving the patient’s ability to interact with the system through...
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Relationship
Oracle Health doesn’t keep all their promises. For example, with future product enhancements, the...
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Loyalty, Product
To make the biggest impact for us, I would tell Oracle Health to start all over again. Part of the...
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Operations
Oracle Health has training materials. However, we typically just meet with the vendor, and they show...
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Loyalty, Product
PowerChart Ambulatory has a lot of clicking. I'm sure we could say that about any EHR system, but...
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Operations, Product
With Oracle Health, we have to perform an extensive amount of testing for upgrades. Despite all our...
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Value
To be successful with PowerChart Ambulatory, an organization would most likely have to hire a lot of...
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Product
Keeping all the solutions under the same Oracle Health umbrella makes it easier to have everything...
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Loyalty
With PowerChart Ambulatory, functionality updates and promised improvements sometimes don’t come...
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Product
PowerChart Ambulatory's interoperability results in a lot of duplicative data, and the information...
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Relationship
Our meetings with Oracle Health are really good. We have a very good liaison who is very responsive...
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Loyalty, Product
One thing that has been really exciting lately is our ambient technology for notes. It integrates...
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Operations
Oracle Health's initial training was good. After the initial training, organizations get no or...
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Product
Our ability to change formats in PowerChart Ambulatory isn't very good. There are some problems with...
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Loyalty, Relationship, Product
We are using third-party solutions in several areas because Oracle Health is running their options...
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Product, Value
I wouldn't buy this product again due to the amount of time, effort, and energy that are required to...
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Loyalty, Relationship
We have had some challenges with Cerner over the years. There are some basic things that we would...
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Value
The product is better than what we were doing before, but it still isn't great, and it is expensive....
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Product
The benefits that we have realized from using many solutions from our core EHR vendors have a single...
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Loyalty
Our main initiative is that we are working on a certain functionality. We have been delayed in...
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Product
I would only use PowerChart Ambulatory if I had the hospital system on Oracle Health as well....
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Operations
We struggled to identify the scope fully when we did a big uplift recently. Oracle Health called it...
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Loyalty, Product
We have been pressing Oracle Health to improve the patient portal. It is sadly very behind in terms...
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Relationship
We have somebody from Oracle Health who comes on-site on a regular basis. They are very easy to...
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Loyalty
I'm very excited about what Oracle Health has forecasted and their plans for future development in...
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Product
Normally, I would rate Oracle Health’s upgrades higher, but we had an upgrade that has been buggy as...
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Relationship
Keeping promises is particularly challenging on Oracle Health’s side. They have a very ambitious...
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Culture, Value
Believe it or not, Oracle Health has gotten better at not charging for everything. However, their...
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Relationship
Cerner got bought by Oracle Health, and that was probably five years ago now, but change is hard....
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Culture, Loyalty, Product
Cerner's system kind of came to be as a bolt-on application. I know that sounds funny, but when...
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Loyalty, Value
We used to do things outside our main system, and it would be common for us to go to market if we...
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Loyalty
If we were going to go out to market right now, we would consider Oracle Health as a vendor for a...
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Loyalty, Relationship, Product
The strength that drives my satisfaction is maturity in the industry. Oracle Health is clearly not...
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Relationship
PowerChart Ambulatory continues to be very clicky; workflows are sometimes obtuse and not...
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Relationship, Product
Cerner has a good back-end database.
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Relationship
My advice to others considering purchasing Cerner's product is to create their own internal IT...
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Loyalty, Relationship
Our team is excited for Oracle Health’s new EHR. I have heard nothing but positive comments from the...
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Loyalty, Product
We have been testing Oracle Health's new ambient solution, the Clinical AI Agent, in our ambulatory...
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Loyalty, Relationship
It feels like Oracle Health is developing the EHR again, but development has been stagnant since...
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Product
The organization that I was at before also used PowerChart Ambulatory, so it is a system that I have...
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Loyalty
I don't foresee us moving to a different solution because I realize going from one EMR to another is...
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Operations
The implementation of PowerChart Ambulatory went smoothly. The initial training was good, but a...
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Product
The interoperability is okay. For what I need to do in PowerChart Ambulatory, we can do things...
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Product
Something very big within the organization from a research standpoint is quality metrics. I have...
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Loyalty, Product
If I could choose any EHR solution today, just to get everybody off my back, I would go with an Epic...
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Loyalty, Relationship, Product
Oracle Health has really upped their game. They have opened so many APIs recently. I have been happy...
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Product, Value
We get charged by Oracle Health for all updates and things. Also, Oracle Health supports...
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Relationship
Since the change to Oracle Health, there have been pluses and minuses. We feel like there is more...
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Relationship
PowerChart Ambulatory has new technology. Oracle Health is updating things. And Oracle Health's...
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Relationship
We have an executive client associate manager with Oracle Health who has been with us for a long...
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Product
We have some annoyances with PowerChart Ambulatory. Oracle Health's drug database is not good at...
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Loyalty, Relationship, Value
Oracle Health brings a lot of value. They have been a solid vendor. Regardless of whether we love or...
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Loyalty, Product
I believe Oracle Health is going to a SaaS model. They just want to push the system out there on the...
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Relationship, Operations
Because of the relationship with Oracle Health, at least in my world, most of the projects are...
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Relationship
Since the Oracle Health purchase of PowerChart Ambulatory and maybe even going back through the days...
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Operations, Product
My overall satisfaction with PowerChart Ambulatory is because of the place I am with it as opposed...
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Product
Honestly, the outlook with Oracle Health is very good. The metadata is the heart of what Cerner is....
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Relationship
We had an issue with our current upgrade, and we had a service request opened with Oracle Health,...
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Loyalty, Product
Oracle Health has a pretty robust cloud solution that we are actually using now; it is called...
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Culture, Loyalty, Product
Oracle Health has taken over Cerner and is now doing things more the Oracle Health way. In terms of...
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Value
As soon as we told Oracle Health that we were leaving, they stopped helping with anything unless we...
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Product
A lot of the newer tools in PowerChart Ambulatory, like dynamic documentation, are useful, but they...
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