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User Commentary
Culture, Value
With Cerner, there is a charge for everything. Every time I turn around, there is a new charge for...
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Culture, Operations, Product
PowerChart Ambulatory is pretty easy to use. We have used it before, so we are pretty good with it....
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Loyalty, Product
If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...
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Loyalty, Operations
In terms of training, Oracle Health is probably still in that middle range because we are still...
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Operations, Product
Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...
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Relationship
Oracle Health's support is getting better. Instead of having a dedicated support team with servers...
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Culture, Value
Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...
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Relationship
Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...
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Loyalty, Relationship, Product
There are changes coming to the system's interface and to Cerner, but those changes have been...
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Loyalty, Product
Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...
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Operations, Product
PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...
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Product
We get generic complaints about PowerChart Ambulatory being too complicated.
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Relationship
There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...
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Culture
There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...
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Relationship
Oracle Health does a lot of email notification overload. When new things, which they call flashes,...
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Relationship, Product
Because we are in a shared domain, Oracle can make some changes that facilities request, but other...
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Relationship, Operations
Oracle Health has learning journeys, which are Adobe Captivate–type things. Oracle Health doesn't...
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Culture, Relationship
When it comes to keeping promises, Oracle Health will say that they are going to make a certain...
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Relationship, Value
Oracle Health charges for little things more than one of our other vendors does. I have had worse...
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Operations
The vendor's updates haven't been bad, but we purposely didn't have Oracle Health do our initial training....
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Product
I would share with a peer that Oracle Health has a lot of work to do. Users could make their patient...
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Relationship, Product
Oracle Health is trying to deliver new technology, but sometimes they miss the mark. However, the...
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Product
I would like to see more integration between PowerChart Ambulatory and Oracle Health Practice...
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Operations, Product
Most of our issues have to do with the build. The system is supposed to do something according to...
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Loyalty
Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....
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Value
We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...
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Relationship
Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...
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Relationship, Operations
We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...
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Product
The upgrades have been pretty good in terms of being issue free. We have still seen some growing...
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Relationship
The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...
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Loyalty
Oracle Health is one of the main three players in the market, so they have to be considered by...
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Loyalty, Product
Cerner historically built an inpatient-based system. I hate to say that they bolted on their...
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Value
PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...
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Loyalty
There has been a pretty large downward trend with Oracle Health over the last couple of years. I...
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Loyalty, Relationship
If current trends stay the same, my satisfaction with the system will go down and not up. That is...
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Relationship, Product
Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...
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Culture
We are evaluating the number of sales orders that we currently have, and we are working toward...
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Operations
The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...
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Product
Oracle Health’s upgrades this year have been a lot better compared to previous years.
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Relationship
The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...
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Operations
Recently, Oracle Health had a very significant migration where they moved the database to the...
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Loyalty, Product
The product’s registration, scheduling, and patient portal functionality are sadly and sorely...
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Loyalty, Product
Oracle Health is trying to leverage large language models and really facilitate the...
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Relationship
We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...
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Relationship, Product
Cerner has not made meaningful improvements in the application in the last couple of years. Up until...
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Loyalty, Relationship
Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...
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Loyalty, Product
There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...
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Loyalty, Relationship
Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...
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Product
Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...
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Loyalty, Product
The ordering has very little intelligence built into it. We have been using the same tools for many...
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Product
MPages is where all of the workflows and the various clinical views are pushed, and over the last...
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Product
In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...
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Relationship
Part of the issue with different EMRs is that some are specialty specific, and some are not....
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Loyalty
Oracle Health is working on a couple of different projects that I am very excited about. Those will...
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Product
It is a challenge to integrate all the different software systems within the organization and make...
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Relationship
We have different numbers that we can call for support, and we have no issues there.
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Product
We have used the system for a long time. We like the system's design. We can actually customize the...
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Product
Things are going well with the system. For the most part, the system is pretty solid. One good thing...
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Loyalty
We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...
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Loyalty
Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...
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Value
It remains to be seen whether Oracle Health will avoid charging us for every little thing, but in...
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Relationship
The vendor's support has been lackluster over the last couple of years. We have seen some...
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Product
The most important thing that the vendor could do would be to deliver when it comes to document...
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Relationship, Product
There are some limitations to what we have tried to do with the product’s doctor office...
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Operations
The product works, but the vendor’s implementation led us down a path that was just too complex to...
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Product, Value
PowerChart Ambulatory creates good clinical notes that are readable and functional. We have really...
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Loyalty, Product
With Cerner being bought by Oracle Health, we are seeing changes and feel like things are actually a...
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Operations
We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...
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Relationship
Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...
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Loyalty, Relationship, Product
Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...
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Culture, Product
A lot of things were told to us when we purchased the product that haven't come to fruition. We were...
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Product
I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...
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Product
We had some issues with the system integrating with some other products.
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Product
The design of the system could be improved with regard to the ease of how it is laid out. It is very...
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Relationship
Providing support is where Oracle Health struggles the most right now. With their application...
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Relationship, Product
Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...
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Relationship, Product
Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...
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