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PowerChart Ambulatory Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Loyalty, Product, Value

The strengths of PowerChart Ambulatory are the things that have come out recently. For example,...

Nov 2024
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(0)
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Director

Operations, Value

Implementations are extremely time-consuming. My experience with using Oracle Health as the resource...

Nov 2024
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(0)
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Director

Relationship

A timelier response would be a starting point for improving the support from Oracle Health. We can...

Nov 2024
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(0)
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Director

Relationship, Product

Oracle Health could improve their tools online for people to troubleshoot their own issues. Right...

Nov 2024
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(0)
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Director

Relationship

Recently, we have seen a significant improvement in the knowledge of those who respond to our...

Nov 2024
||
(0)
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CIO

Loyalty, Relationship, Product

Oracle Health probably didn't realize they were going to have to rebuild a lot of the code...

Oct 2024
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(0)
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CIO

Loyalty, Product

Performance seems to be lacking a bit in terms of speed in the ambulatory space. On the doctor’s...

Oct 2024
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(0)
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 or  to see details.

CIO

Relationship

We struggle with support; there is less of a focus on it. This is not super surprising with Cerner...

Oct 2024
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(0)
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CIO

Loyalty, Relationship, Product

Things are better and worse in some areas than others. I believe Oracle Health is trying to play...

Oct 2024
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(0)
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CIO

Relationship

Since Oracle acquired Cerner, they have made many changes to the support model. We all hoped the...

Oct 2024
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(0)
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CIO

Relationship

I have very direct relationships with the leaders over at Oracle Health. I have a good relationship...

Oct 2024
||
(0)
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Director

Product

We used Oracle Health’s RHO for one of our upgrades, and it sucked.

Oct 2024
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(0)
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Director

Product, Value

With PowerChart Ambulatory, the referral management is nice, but it is just not complete. Referrals...

Oct 2024
||
(0)
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VP/Other Executive

Culture, Value

With Cerner, there is a charge for everything. Every time I turn around, there is a new charge for...

Oct 2024
||
(0)
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VP/Other Executive

Culture, Operations, Product

PowerChart Ambulatory is pretty easy to use. We have used it before, so we are pretty good with it....

Oct 2024
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(0)
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CMIO

Loyalty, Product

If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...

Aug 2024
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(0)
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CMIO

Loyalty, Operations

In terms of training, Oracle Health is probably still in that middle range because we are still...

Aug 2024
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(0)
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CMIO

Operations, Product

Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...

Aug 2024
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(0)
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CMIO

Relationship

Oracle Health's support is getting better. Instead of having a dedicated support team with servers...

Aug 2024
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(0)
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CMIO

Culture, Value

Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...

Aug 2024
||
(0)
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CMIO

Relationship

Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...

Jul 2024
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(0)
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CMIO

Loyalty, Relationship, Product

There are changes coming to the system's interface and to Cerner, but those changes have been...

Jul 2024
||
(0)
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CMIO

Loyalty, Product

Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...

Jul 2024
||
(0)
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CIO

Product

We get generic complaints about PowerChart Ambulatory being too complicated.

Jul 2024
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(0)
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CIO

Relationship

There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...

Jul 2024
||
(0)
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CIO

Culture

There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...

Jul 2024
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(0)
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CIO

Relationship

Oracle Health does a lot of email notification overload. When new things, which they call flashes,...

Jun 2024
||
(0)
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CIO

Relationship, Product

Because we are in a shared domain, Oracle can make some changes that facilities request, but other...

Jun 2024
||
(0)
 Thank you  Helpful

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CIO

Relationship, Operations

Oracle Health has learning journeys, which are Adobe Captivate–type things. Oracle Health doesn't...

Jun 2024
||
(0)
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Director

Culture, Relationship

When it comes to keeping promises, Oracle Health will say that they are going to make a certain...

May 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Value

Oracle Health charges for little things more than one of our other vendors does. I have had worse...

May 2024
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(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor's updates haven't been bad, but we purposely didn't have Oracle Health do our initial training....

May 2024
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(0)
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Director

Product

I would share with a peer that Oracle Health has a lot of work to do. Users could make their patient...

May 2024
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(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Oracle Health is trying to deliver new technology, but sometimes they miss the mark. However, the...

May 2024
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(0)
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Analyst/Coordinator

Product

I would like to see more integration between PowerChart Ambulatory and Oracle Health Practice...

May 2024
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(0)
 Thank you  Helpful

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Director

Operations, Product

Most of our issues have to do with the build. The system is supposed to do something according to...

Apr 2024
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(0)
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Director

Loyalty

Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....

Apr 2024
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(0)
 Thank you  Helpful

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Director

Value

We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...

Apr 2024
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(0)
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Director

Relationship

Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...

Mar 2024
||
(0)
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Director

Product

The upgrades have been pretty good in terms of being issue free. We have still seen some growing...

Mar 2024
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(0)
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 or  to see details.

Director

Relationship

The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...

Mar 2024
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(0)
 Thank you  Helpful

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Manager

Loyalty

Oracle Health is one of the main three players in the market, so they have to be considered by...

Mar 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Cerner historically built an inpatient-based system. I hate to say that they bolted on their...

Mar 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...

Mar 2024
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(0)
 Thank you  Helpful

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Manager

Loyalty

There has been a pretty large downward trend with Oracle Health over the last couple of years. I...

Mar 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

If current trends stay the same, my satisfaction with the system will go down and not up. That is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Culture

We are evaluating the number of sales orders that we currently have, and we are working toward...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...

Feb 2024
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(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Oracle Health’s upgrades this year have been a lot better compared to previous years.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Recently, Oracle Health had a very significant migration where they moved the database to the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product’s registration, scheduling, and patient portal functionality are sadly and sorely...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

Oracle Health is trying to leverage large language models and really facilitate the...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Cerner has not made meaningful improvements in the application in the last couple of years. Up until...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...

Feb 2024
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

The ordering has very little intelligence built into it. We have been using the same tools for many...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MPages is where all of the workflows and the various clinical views are pushed, and over the last...

Feb 2024
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(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...

Feb 2024
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

Part of the issue with different EMRs is that some are specialty specific, and some are not....

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty

Oracle Health is working on a couple of different projects that I am very excited about. Those will...

Jan 2024
||
(0)
 Thank you  Helpful

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Manager

Product

It is a challenge to integrate all the different software systems within the organization and make...

Jan 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have different numbers that we can call for support, and we have no issues there.

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Product

We have used the system for a long time. We like the system's design. We can actually customize the...

Jan 2024
||
(0)
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