PowerChart Ambulatory Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture

We are evaluating the number of sales orders that we currently have, and we are working toward...

Feb 2024
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Director

Operations

The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...

Feb 2024
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Director

Product

Oracle Health’s upgrades this year have been a lot better compared to previous years.

Feb 2024
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Director

Relationship

The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...

Feb 2024
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Director

Operations

Recently, Oracle Health had a very significant migration where they moved the database to the...

Feb 2024
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Director

Loyalty, Product

The product’s registration, scheduling, and patient portal functionality are sadly and sorely...

Feb 2024
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Director

Loyalty, Product

Oracle Health is trying to leverage large language models and really facilitate the...

Feb 2024
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Director

Relationship

We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...

Feb 2024
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CMIO

Relationship, Product

Cerner has not made meaningful improvements in the application in the last couple of years. Up until...

Feb 2024
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CMIO

Loyalty, Relationship

Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...

Feb 2024
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CMIO

Loyalty, Product

There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...

Feb 2024
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CMIO

Loyalty, Relationship

Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...

Feb 2024
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CMIO

Product

Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...

Feb 2024
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CMIO

Loyalty, Product

The ordering has very little intelligence built into it. We have been using the same tools for many...

Feb 2024
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CMIO

Product

MPages is where all of the workflows and the various clinical views are pushed, and over the last...

Feb 2024
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CMIO

Product

In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...

Feb 2024
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CEO/President

Relationship

Part of the issue with different EMRs is that some are specialty specific, and some are not....

Jan 2024
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CEO/President

Loyalty

Oracle Health is working on a couple of different projects that I am very excited about. Those will...

Jan 2024
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Manager

Product

It is a challenge to integrate all the different software systems within the organization and make...

Jan 2024
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Manager

Relationship

We have different numbers that we can call for support, and we have no issues there.

Jan 2024
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CEO/President

Product

We have used the system for a long time. We like the system's design. We can actually customize the...

Jan 2024
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Director

Product

Things are going well with the system. For the most part, the system is pretty solid. One good thing...

Dec 2023
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Director

Loyalty

We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...

Dec 2023
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Director

Loyalty

Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...

Dec 2023
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Director

Value

It remains to be seen whether Oracle Health will avoid charging us for every little thing, but in...

Dec 2023
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Director

Relationship

The vendor's support has been lackluster over the last couple of years. We have seen some...

Dec 2023
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Director

Product

The most important thing that the vendor could do would be to deliver when it comes to document...

Dec 2023
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CIO

Relationship, Product

There are some limitations to what we have tried to do with the product’s doctor office...

Dec 2023
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CIO

Operations

The product works, but the vendor’s implementation led us down a path that was just too complex to...

Dec 2023
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Director

Product, Value

PowerChart Ambulatory creates good clinical notes that are readable and functional. We have really...

Dec 2023
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Director

Loyalty, Product

With Cerner being bought by Oracle Health, we are seeing changes and feel like things are actually a...

Dec 2023
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CIO

Operations

We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...

Oct 2023
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CIO

Relationship

Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...

Oct 2023
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CIO

Loyalty, Relationship, Product

Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...

Oct 2023
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Manager

Culture, Product

A lot of things were told to us when we purchased the product that haven't come to fruition. We were...

Oct 2023
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Manager

Product

I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...

Oct 2023
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Manager

Product

We had some issues with the system integrating with some other products.

Oct 2023
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Manager

Product

The design of the system could be improved with regard to the ease of how it is laid out. It is very...

Oct 2023
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VP/Other Executive

Relationship

Providing support is where Oracle Health struggles the most right now. With their application...

Oct 2023
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VP/Other Executive

Relationship, Product

Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...

Oct 2023
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VP/Other Executive

Relationship, Product

Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...

Oct 2023
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Director

Product

Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...

Sep 2023
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Director

Culture, Value

We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...

Sep 2023
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Director

Loyalty

Cerner does not support our interoperability goals, and that is one of the reasons we have decided...

Sep 2023
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Director

Relationship

We always have tickets open with Cerner, and they are struggling right now to keep people, like...

Sep 2023
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Director

Relationship, Operations

There is an opportunity for Cerner to improve how they do their testing. They put out release notes...

Sep 2023
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Director

Relationship, Product

Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...

Sep 2023
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Director

Relationship, Operations, Product

There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....

Sep 2023
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Director

Loyalty, Relationship

We are working closely with some of Cerner's executives to implement some improvements to help the...

Sep 2023
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Director

Product

PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...

Sep 2023
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Director

Culture, Relationship

If we can get the right person on the phone at Cerner, some things can get done, but that depends on...

Sep 2023
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Director

Relationship, Operations, Value

Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...

Sep 2023
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Director

Operations

It would be helpful to at least have easy-to-find, computer-based training modules for the system,...

Sep 2023
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VP/Other Executive

Loyalty, Product

I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...

Aug 2023
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Director

Relationship, Product

We are with Oracle Health on the front end, and we have a different vendor on the back end, so we...

Aug 2023
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Director

Relationship, Operations

As far as phone and web support goes, we have a bit of a different setup, but we get pretty good...

Aug 2023
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Director

Loyalty, Product

We like the structure of PowerChart Ambulatory's documentation. It has gotten more defined, and it...

Aug 2023
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(0)
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Director

Product

Oracle Health's ambulatory organizer is a good way to organize the outpatient clinical workflow for...

Aug 2023
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(0)
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Director

Product

Clinicians who have worked in a different EMR find that our EMR is difficult to navigate with regard...

Aug 2023
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Manager

Relationship, Product

With some products, we are told that certain things will solve our problems or that we just need to...

Jul 2023
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Director

Operations

We aren't on the vendor's remote hosting option. That is on us because we have had stumbling blocks...

Jun 2023
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Director

Relationship, Product

Our physicians aren't happy with the vendor. I hesitate to go into the system. If I can pull any...

Jun 2023
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Director

Relationship

Oracle Health has allowed a lot of customization, and they haven't gone back to some standard best...

Jun 2023
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Director

Value

Cerner's systems are cheaper than Epic's systems, but we get what we pay for, so I guess we get our...

Jun 2023
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(0)
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Director

Relationship, Product

The system meets a good number of our needs, but it doesn't meet all of our needs. It takes the...

Jun 2023
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Director

Loyalty, Product

Cerner is doing pretty well when it comes to driving outcomes, but they still have a way to go. They...

Jun 2023
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(0)
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CIO

Relationship, Product

Some referral management and administration things have gaps. Oracle Health has noted those things already....

May 2023
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(0)
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CIO

Loyalty, Relationship

Oracle Health is moving through better formalization and better coordination of the road map...

May 2023
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CMIO

Product

I would tell a friend that PowerChart Ambulatory is a good solution. Some additional things can be...

May 2023
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(0)
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VP/Other Executive

Product

Our people grumble that the product has too many clicks. The usability is not a strong suit.

May 2023
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(0)
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VP/Other Executive

Relationship

Oracle Health will let us know whether they have known issues and bugs. The vendor is proactive, but...

May 2023
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VP/Other Executive

Relationship

The vendor’s executives are involved and affable. They meet with me regularly, and that is nice.

May 2023
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VP/Other Executive

Loyalty, Value

There is nothing we can do with Cerner's product. It is what it is. We are not going to move to the...

May 2023
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VP/Other Executive

Product

I would tell a friend that the product’s encounter logic is a jail. It locks us in too much and is...

May 2023
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VP/Other Executive

Loyalty, Value

In the long term, it does not make sense to stay with Cerner. It doesn’t make a lot of sense from an...

May 2023
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(0)
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Manager

Relationship

Our account manager has been pretty good about trying to help us escalate things, but it has been a...

May 2023
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(0)
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CFO

Product

I think PowerChart Ambulatory does a good job on the clinical side. I would say most of our clinical...

May 2023
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CFO

Relationship

When we have a physician that doesn’t seem to be operating efficiently in PowerChart Ambulatory, our...

May 2023
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CFO

Relationship

We explained our issues to Cerner, and they were apologetic and are now trying to build the...

May 2023
||
(0)
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CFO

Loyalty, Relationship, Product

We used to recommend PowerChart Ambulatory to people, but we stopped because the vendor's support...

May 2023
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Director

Loyalty, Relationship

The biggest item that we are working through is understanding the road map of Cerner now with Oracle...

Apr 2023
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CIO

Relationship

I would like to hear about it when the vendor proactively sees issues or opportunities to optimize...

Apr 2023
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(0)
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CIO

Relationship

The vendor has done a good job at engaging with their customers lately. They have made a significant...

Apr 2023
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CIO

Product

Oracle Health's system is so customized that it creates challenges from a workflow perspective. I...

Apr 2023
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CIO

Product

PowerChart Ambulatory integrates well with the vendor's acute solution. The patient records and...

Apr 2023
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(0)
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CIO

Relationship, Product

Oracle Health only partners with organizations that essentially resell things, so Oracle Health is...

Apr 2023
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(0)
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CIO

Operations

The implementation went so poorly that we have not used the vendor's implementation services since....

Apr 2023
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(0)
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CIO

Relationship

Our relationship with Oracle Health is very tactical, meaning the vendor comes forward with...

Apr 2023
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(0)
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CIO

Loyalty, Relationship, Product

Oracle Health continues to struggle with the revenue cycle and the entire RevElate platform....

Apr 2023
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(0)
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Director

Loyalty, Operations

When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...

Mar 2023
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(0)
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Director

Product

When we compare the product to other products in the market, the other products seem to have a more...

Mar 2023
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(0)
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Director

Value

Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...

Mar 2023
||
(0)
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Director

Relationship

Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...

Mar 2023
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(0)
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Director

Operations

Cerner could improve the quality and effectiveness of their implementation process by having more...

Mar 2023
||
(0)
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Director

Product

Cerner's system is the most reliable system we own as an enterprise because of Cerner's...

Mar 2023
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(0)
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Director

Product

Cerner could improve their design by having more of a seamless interaction in the clinical workflow...

Mar 2023
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(0)
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Director

Operations

The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....

Mar 2023
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(0)
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Director

Relationship

The challenge with Cerner's support has always been that the support depends on who we get. The...

Mar 2023
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(0)
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Director

Relationship

Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...

Mar 2023
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Analyst/Coordinator

Product

PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...

Mar 2023
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(0)
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Director

Loyalty, Relationship

I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...

Mar 2023
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(0)
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Director

Product

PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...

Mar 2023
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(0)
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Director

Product

The shared items in the chart that should be shared across the organization were designed and built...

Mar 2023
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(0)
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Director

Relationship, Operations

The vendor doesn’t really help us with the upgrades very much.

Mar 2023
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(0)
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Director

Operations

The vendor has been reasonably helpful with training.

Mar 2023
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(0)
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Director

Loyalty, Product, Value

Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...

Mar 2023
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(0)
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Director

Product

There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....

Mar 2023
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(0)
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Director

Relationship

Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...

Mar 2023
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(0)
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CIO

Operations, Product

We had a bumpy start. But we have a really good team, and we are using the solution as effectively...

Mar 2023
||
(0)
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CIO

Loyalty, Relationship

We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...

Mar 2023
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(0)
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VP/Other Executive

Operations

The training is not done by medical people that actually have to use the tool to provide patient...

Mar 2023
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(0)
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VP/Other Executive

Product, Value

I have limited experience with other electronic medical records, but I would probably not buy...

Mar 2023
||
(0)
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VP/Other Executive

Operations, Product

I am typically told that we can't do things with the system because those things would have to be...

Mar 2023
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(0)
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Nurse

Product

PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...

Mar 2023
||
(0)
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Nurse

Product

The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...

Mar 2023
||
(0)
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Nurse

Relationship

Oracle Health’s services team and associates are limited and are working their fingers to the bones....

Mar 2023
||
(0)
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Nurse

Relationship

We get a lot of notifications and valuable information from the routinely scheduled calls with the...

Mar 2023
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(0)
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Nurse

Relationship, Value

Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...

Mar 2023
||
(0)
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Nurse

Culture

There have been a lot of times when we have been sold one thing and then have found out later that...

Mar 2023
||
(0)
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Nurse

Operations, Product

The recent upgrades have been pretty dang seamless.

Mar 2023
||
(0)
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Manager

Relationship

My organization has an assigned executive account person. I don't interact with that person very...

Mar 2023
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(0)
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Nurse

Product

Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...

Mar 2023
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(0)
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Manager

Relationship

There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...

Mar 2023
||
(0)
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Manager

Culture, Product

Cerner offers several different modules, including one where we can directly input patient data and...

Mar 2023
||
(0)
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Manager

Relationship

Cerner has sent us a lot of notifications about issues they have came across. In the past several...

Mar 2023
||
(0)
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Director

Relationship, Product

Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...

Mar 2023
||
(0)
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Manager

Relationship

If we have a problem in the system, we need to log a service request and explain the details. The...

Mar 2023
||
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Manager

Relationship

It is hard to say that the vendor's service is proactive because the service is coming from an...

Mar 2023
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Director

Relationship

One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...

Mar 2023
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Director

Product

PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...

Mar 2023
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Director

Product

PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...

Mar 2023
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Director

Product

Recently, the No Surprises Act came out, and it essentially requires us to provide our...

Mar 2023
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CIO

Product, Value

If everything works perfectly, the system works perfectly, but that is just not the world we live...

Mar 2023
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