Scheduled Video Visits Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Relationship

Oracle Health could involve the end user a bit more. Cerner did that. Oracle still does that but to...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

Oracle Health keeps their promises as best as they can unless there is a misunderstanding. Since...

Jan 2024
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Analyst/Coordinator

Product

Scheduled Video Visits is very expandable and contractable. We can use what pieces we are offering...

Jan 2024
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VP/Other Executive

Product

If an organization doesn't have anything else, Cerner Video Visits is an option that is included...

Jun 2023
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VP/Other Executive

Product

Both the patient and provider have to have already signed up for a portal account to use it; we...

Jun 2023
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VP/Other Executive

Operations, Product

Launching the product isn't the easiest or cleanest process from within the chart, and we have to...

Jun 2023
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VP/Other Executive

Value

We have to pay for additional support for the patient portal, but it is pretty good. It stinks that...

Jun 2023
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VP/Other Executive

Product

The product is a little clunky and slow. And we can't integrate multiple products with it, whereas...

Jun 2023
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VP/Other Executive

Relationship

The support people are part of a one-off team as opposed to being part of the core Cerner support...

Jun 2023
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Analyst/Coordinator

Relationship

Oracle Health has made promises regarding group video calls that they have yet to show up on. We can...

Mar 2023
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