Orion Amadeus (Global) Commentary
Filtered view: (Europe)
Subject Expert
Steve VanWagenen
Research Director - Asia/Oceania
Commentary Summary
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User Commentary
Relationship
Our experience with Orion Health has generally been reasonably good. Resourcing can be an issue at...
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Culture, Relationship
Orion Health did not keep their promises, and that is quite easy to say. The experience has been a...
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Operations
I’m not really sure about Orion Health’s training. We don't really make much use of training...
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Loyalty
With Orion Amadeus, my overall satisfaction in the future will remain unchanged mainly because we...
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Relationship
Over the last year, Orion Health has improved their customer focus. They are fairly proactive. If...
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Loyalty, Product
There hasn't been a huge amount of recent work because we are moving to a new EMR. What Orion Health...
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Culture, Value
Previously, Orion Health was guilty of quite often overcharging, but that has probably improved, so...
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Culture, Product
The product working as promoted has been a bit of a mixed bag over the years. There have been some...
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Loyalty
We are in the process of moving to a new EMR, so we are probably realistic about how important we...
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Product
Interoperability with Orion Amadeus is generally very good. We do have a lot of integrations with...
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Loyalty
I would buy Orion Amadeus again; it was very successful for what it was intended to deliver. It...
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Product
We are not really using new technology from Orion Health. Their digital care record is very...
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Loyalty, Relationship
Orion Health is building a lot of brilliant things that they can sell, but I want the vendor to...
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Relationship
We asked Orion Health to do something for us, and when we went and looked at things ourselves, we...
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Relationship
When Orion Health is good, they are very good, but when they are bad, they are awful.
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Relationship
Orion Health’s executives are good at dealing with challenges when we raise them, but I just wish we...
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Relationship
Things with Orion Health have been a bit challenging. We have purchased an additional solution from...
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Loyalty, Relationship
If Orion Health doesn’t fix our problems, we are going to have to step away and move to someone...
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Product
Orion Amadeus is a good product, and I really like it. We don’t have much downtime, the portal part...
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Value
Orion Health likes their charges. Also, Orion Amadeus is not the cheapest product we have, but it...
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Loyalty
We are trying to move into another space with Orion Amadeus, and I'm not sure that is going to do...
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Product
The structure of Orion Amadeus’ integration with the portal needs to continue to be updated and...
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