Orion Amadeus (Global) Commentary
Filtered view: All

Subject Expert
Steve VanWagenen
Regional Director - Asia / Oceania
KLAS Regional Director - Asia / Oceania - Steve VanWagenen
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty, Loyalty, Relationship, Relationship

Orion Health is building a lot of brilliant things that they can sell, but I want the vendor to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We asked Orion Health to do something for us, and when we went and looked at things ourselves, we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

When Orion Health is good, they are very good, but when they are bad, they are awful.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Orion Health’s executives are good at dealing with challenges when we raise them, but I just wish we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Things with Orion Health have been a bit challenging. We have purchased an additional solution from...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

If Orion Health doesn’t fix our problems, we are going to have to step away and move to someone...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Orion Amadeus is a good product, and I really like it. We don’t have much downtime, the portal part...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Orion Health likes their charges. Also, Orion Amadeus is not the cheapest product we have, but it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

We are trying to move into another space with Orion Amadeus, and I'm not sure that is going to do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The structure of Orion Amadeus’ integration with the portal needs to continue to be updated and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations, Product, Product

Things were running smoothly, and the support was running reasonably well, but when we had a major...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

The product has been a success. I am hopeful going forward, and I expect the product to play an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Some of the product’s functionalities are not very good. Nobody would argue that the portal...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

We don't need trainers for the product anymore because it is intuitive. Most people can pick it up...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

Some functionalities that were part of an upgrade haven’t been switched on. We have had a few...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The vendor’s executive involvement was poor at the start, but it has improved recently. In the past,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

Our customers are happy; they are not complaining anymore. However, we carried out an unofficial...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

When we were having issues with the product, working with the vendor was generally good. I wouldn’t...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Relationship, Relationship

The vendor has a lot of clients in our region, and we are competing for resources. Sometimes, the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

There seem to be some changes to the vendor’s personnel. Some people seemed to have moved on or left...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Value, Value

The vendor is in business to make money. They aren’t the worst in terms of charging for basic...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Between us and the vendor, we are ambitious on both sides. Some products have been challenging, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Value, Value

We have some service contracts. The vendor will do some things under those contracts, but other...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

We did a big upgrade for Orion Amadeus. There were a few bits of that upgrade that were okay, but...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Orion Amadeus looks good. It has a quality feel to it, and it works. It is a lot simpler than some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We tend to speak to the right people at Orion Health. That said, their system is simpler than some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Ideally, I would recommend that people look through a direct connection to view data items instead...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

We don't really use Orion Amadeus. It is just middleware. It would be much better if we could access...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Orion Amadeus has a very narrow use case. I would essentially only recommend using the system for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Maybe it is because we are not on the most modern version, but Orion Amadeus feels dated compared to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF