Orion Amadeus (Global) Commentary
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Subject Expert
Steve VanWagenen
Research Director - Asia/Oceania
Commentary Summary
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User Commentary
Relationship
Our experience with Orion Health has generally been reasonably good. Resourcing can be an issue at...
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Culture, Relationship
Orion Health did not keep their promises, and that is quite easy to say. The experience has been a...
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Operations
I’m not really sure about Orion Health’s training. We don't really make much use of training...
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Loyalty
With Orion Amadeus, my overall satisfaction in the future will remain unchanged mainly because we...
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Relationship
Over the last year, Orion Health has improved their customer focus. They are fairly proactive. If...
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Loyalty, Product
There hasn't been a huge amount of recent work because we are moving to a new EMR. What Orion Health...
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Culture, Value
Previously, Orion Health was guilty of quite often overcharging, but that has probably improved, so...
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Culture, Product
The product working as promoted has been a bit of a mixed bag over the years. There have been some...
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Loyalty
We are in the process of moving to a new EMR, so we are probably realistic about how important we...
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Product
Interoperability with Orion Amadeus is generally very good. We do have a lot of integrations with...
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Loyalty
I would buy Orion Amadeus again; it was very successful for what it was intended to deliver. It...
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Product
We are not really using new technology from Orion Health. Their digital care record is very...
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Relationship
out of a lot of our other tech partners, Orion Health has been absolutely rock solid in their...
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Product
We started off so early that, looking back at our time with Orion Health and their product, I would...
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Product
We could have done more to align legislation with some of this work to actually enable it. Not...
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Culture, Product
Orion Health is good at giving us a product that works as promoted. We never have a problem where we...
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Loyalty, Value
Orion Health has been fantastic, and they have been a good company to work with. I think they were...
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Loyalty, Relationship
There is a tremendous amount of comfort here with Orion Health and its products. We have had a great...
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Loyalty, Value
A lot of tools and systems are very mature now. Orion Health has been in place for many years, so...
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Relationship
Orion Health is generally proactive on things, but we have had the odd time when they could probably...
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Loyalty, Product
We are quite happy with Orion Health's provider portal. It is used extensively across the region....
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