Orion Amadeus (Global) Commentary
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Subject Expert
Steve VanWagenen
Regional Director - Asia / Oceania
Commentary Summary
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User Commentary
Loyalty, Loyalty, Relationship, Relationship
Orion Health is building a lot of brilliant things that they can sell, but I want the vendor to...
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Relationship, Relationship
We asked Orion Health to do something for us, and when we went and looked at things ourselves, we...
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Relationship, Relationship
When Orion Health is good, they are very good, but when they are bad, they are awful.
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Relationship, Relationship
Orion Health’s executives are good at dealing with challenges when we raise them, but I just wish we...
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Relationship, Relationship
Things with Orion Health have been a bit challenging. We have purchased an additional solution from...
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Loyalty, Loyalty, Relationship, Relationship
If Orion Health doesn’t fix our problems, we are going to have to step away and move to someone...
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Product, Product
Orion Amadeus is a good product, and I really like it. We don’t have much downtime, the portal part...
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Value, Value
Orion Health likes their charges. Also, Orion Amadeus is not the cheapest product we have, but it...
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Loyalty, Loyalty
We are trying to move into another space with Orion Amadeus, and I'm not sure that is going to do...
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Product, Product
The structure of Orion Amadeus’ integration with the portal needs to continue to be updated and...
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Relationship, Relationship, Operations, Operations, Product, Product
Things were running smoothly, and the support was running reasonably well, but when we had a major...
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Loyalty, Loyalty
The product has been a success. I am hopeful going forward, and I expect the product to play an...
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Product, Product
Some of the product’s functionalities are not very good. Nobody would argue that the portal...
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Operations, Operations
We don't need trainers for the product anymore because it is intuitive. Most people can pick it up...
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Relationship, Relationship, Product, Product
Some functionalities that were part of an upgrade haven’t been switched on. We have had a few...
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Relationship, Relationship
The vendor’s executive involvement was poor at the start, but it has improved recently. In the past,...
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Loyalty, Loyalty
Our customers are happy; they are not complaining anymore. However, we carried out an unofficial...
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Relationship, Relationship
When we were having issues with the product, working with the vendor was generally good. I wouldn’t...
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Loyalty, Loyalty, Relationship, Relationship
The vendor has a lot of clients in our region, and we are competing for resources. Sometimes, the...
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Relationship, Relationship
There seem to be some changes to the vendor’s personnel. Some people seemed to have moved on or left...
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Relationship, Relationship, Value, Value
The vendor is in business to make money. They aren’t the worst in terms of charging for basic...
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Relationship, Relationship
Between us and the vendor, we are ambitious on both sides. Some products have been challenging, and...
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Culture, Culture, Value, Value
We have some service contracts. The vendor will do some things under those contracts, but other...
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Operations, Operations, Product, Product
We did a big upgrade for Orion Amadeus. There were a few bits of that upgrade that were okay, but...
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Product, Product
Orion Amadeus looks good. It has a quality feel to it, and it works. It is a lot simpler than some...
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Relationship, Relationship
We tend to speak to the right people at Orion Health. That said, their system is simpler than some...
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Product, Product
Ideally, I would recommend that people look through a direct connection to view data items instead...
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Loyalty, Loyalty
We don't really use Orion Amadeus. It is just middleware. It would be much better if we could access...
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Product
Orion Amadeus has a very narrow use case. I would essentially only recommend using the system for...
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Product
Maybe it is because we are not on the most modern version, but Orion Amadeus feels dated compared to...
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