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OTech
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

We asked for refresher training on something recently, and OTech Group said that we already had that...

Oct 2021
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Director

OTech is working really well as far as integration goes. It is pulling from our EMR, and that is not...

Oct 2021
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Director

Especially during COVID-19, having OTech was very nice. OTech Group is very responsive.

Oct 2021
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Director

What we are looking at at this point is the vendor's patient-facing piece. It is not as polished as...

Oct 2021
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Director

OTech has a seamless check-in process where the system takes the payment and gets it into the chart....

Oct 2021
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Director

I understand that OTech Group has new leadership, and that may be the difference. We came really...

Oct 2021
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Director

Once we go to the web model, there will be one set price for everything, and that model is going to...

Oct 2021
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(0)
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Analyst/Coordinator

The solution's last update wasn't extremely streamlined, but we were able to get the job done. We...

Oct 2021
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Analyst/Coordinator

Our experience with the product has been pretty consistent. We shut down a bit during the COVID-19...

Oct 2021
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VP/Other Executive

In terms of whether I would buy the product again, I would consider a lease option just because of...

Sep 2021
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VP/Other Executive

We negotiated an agreement with the vendor that was definitely favorable in terms of charging, so I...

Sep 2021
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VP/Other Executive

We are committed to staying with OTech Group. They recently went through major changes. They were...

Sep 2021
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VP/Other Executive

The product hasn't changed much recently, so we are maintaining the same workflow and equipment....

Sep 2021
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VP/Other Executive

The strengths of the product are the consistency and reliability of the service. The system rarely...

Sep 2021
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Director

We felt like we were promised some things about how the product would function that were not...

Sep 2021
||
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Director

Our implementation was rough. We wish that the vendor had been more honest about what could have...

Sep 2021
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Director

We would like to see the integration that comes with our EMR be improved. Right now, our clerk has...

Sep 2021
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Director

The support person that we have is very friendly and seems to have a willingness to do the right...

Sep 2021
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Director

The vendor needs to enhance their technology. That is one barrier that they have. Their idea is...

Sep 2021
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Director

We try to get the vendor’s support people to fix things. They come back to us and say that they...

Sep 2021
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VP/Other Executive

We are staying with OTech because the patient cannot see any of its issues. However, I have a...

Aug 2021
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VP/Other Executive

Even though there is a preregistration process in OTech, our staff can't seem to use it. Staff...

Aug 2021
||
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VP/Other Executive

OTech loses points with its lack of integration. The system is integrated with our EMR and PM...

Aug 2021
||
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VP/Other Executive

OTech Group charges for maintenance for the devices. That is where the cost is. OTech Group charges...

Aug 2021
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VP/Other Executive

I can access three separate websites for OTech, and they are all very confusing. I often have a hard...

Aug 2021
||
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CMIO

OTech Group got bought out by a private equity firm, and they have had some growing pains in the...

Aug 2021
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CMIO

OTech Group is very responsive and has robust portals and support. They are pretty good about being...

Aug 2021
||
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CMIO

OTech has automated steps that previously required staff, so our staff can now do more appropriate...

Aug 2021
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CMIO

OTech’s upgrades will sometimes reset functionality. It is also difficult to scale for larger...

Aug 2021
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(0)
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CMIO

In the age of COVID-19, everyone needs some sort of check-in solution. I really like OTech Group's...

Aug 2021
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(0)
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Manager

OTech Group's implementation services have been a nightmare. It took us so long to implement the...

Jul 2021
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Manager

The past year has been a bit rough. It took us months to get the product working. The process didn't...

Jul 2021
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Manager

I didn't really get a lot of contact from OTech Group until I put my foot down. OTech Group has been...

Jul 2021
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(0)
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Manager

We never fully went live. We contracted with OTech Group and started implementing the product back a...

Jul 2021
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Director

OTech's reporting is clunky and cumbersome. I feel like OTech Group doesn't even understand the...

Jun 2021
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Director

I would recommend that OTech Group get patient input. Patients don't think in the way that I think....

Jun 2021
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Director

OTech Group was just acquired by HealthMark. The transition of going from a small company to a big...

Jun 2021
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Director

OTech Group is very good with support and maintenance. If something happens, I don't usually get an...

Jun 2021
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Director

The communication with OTech Group is now minimal at best. If they do an update to the technology,...

Jun 2021
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Manager

We do like using OTech, but unless we find a way to elegantly transfer data to our new EMR system,...

Apr 2021
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Manager

I would definitely have OTech in my top selections if we had the option to buy the system again....

Apr 2021
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(0)
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Manager

The vendor did really well with the implementation, but there were definitely issues that we had to...

Apr 2021
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(0)
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Manager

We have a representative and technical people. If we need to escalate anything, we can easily. The...

Apr 2021
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Manager

The biggest thing is the integration with our EMR. OTech doesn't automatically interface or drop...

Apr 2021
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Manager

We like OTech Group. They are really busy at this point, and it takes a while to get things done...

Mar 2021
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(0)
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Manager

OTech is worth every penny. OTech Group packages anything together whenever they can. We don't use...

Mar 2021
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CIO

OTech is a really cool tool that works well with our EHR. Patients are basically checking in right...

Mar 2021
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(0)
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CIO

OTech Group could improve the cost of the product because it is expensive. No vendor is perfect. We...

Mar 2021
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CIO

OTech Group handles the upgrades for their system. We have never had issues with that. The upgrades...

Mar 2021
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CIO

OTech does great. It is fabulous. The ease of use totally depends on who is using the system. I...

Mar 2021
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CIO

OTech Group has gotten better at providing ongoing support because of the demand. Everyone wants...

Mar 2021
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(0)
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COO

Sometimes we have issues with OTech, but for the most part, the solution works great. It is just a...

Mar 2021
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(0)
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COO

I would tell others who are looking at OTech to shop around first because the solution was such a...

Mar 2021
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(0)
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COO

We haven't needed any additional training. Once we got OTech set up, we were done.

Mar 2021
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(0)
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COO

I would like to be able to control the system myself instead of contacting the vendor every time I...

Mar 2021
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(0)
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COO

I had some things in the system that I wanted to print, but the system couldn't do it. The vendor...

Mar 2021
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(0)
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Director

Most of the customization that we need is an additional charge. Since we are a unique organization,...

Nov 2020
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(0)
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Director

OTech Group doesn't keep all of their promises, but they have done pretty well with service...

Nov 2020
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(0)
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Director

Overall, OTech Group gives satisfactory support and services. I get the sense that they have had...

Nov 2020
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(0)
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Director

I would recommend being proactive about succession planning and having a back-up in case roles...

Nov 2020
||
(0)
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Manager

OTech is a really great product, but we didn't know about some of the complications we would...

Nov 2020
||
(0)
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Manager

Our implementation project manager from OTech Group was not effective. No implementation goals were...

Nov 2020
||
(0)
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Manager

The patient portal view is okay, but the functionality isn't as good for end users. The support...

Nov 2020
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(0)
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Manager

At times, we feel like we are leading rather than the vendor. There was really no executive...

Nov 2020
||
(0)
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Manager

We had a bad start with OTech, but I am hopeful, and I see potential customer growth and use of the...

Nov 2020
||
(0)
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