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Current Time Inside Cache Tag Helper: 9/26/2020 5:41:19 AM and Model.EvProductId = 192067

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User Commentary

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CFO

Implementation and Training

When we were implementing, the vendor’s executives got involved because the implementation was so...

Sep 2020
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CFO

Lessons Learned

I would recommend the system to people looking to streamline their front desk. The system has cut...

Sep 2020
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CFO

ROI / Cost (care and feeding)

A lot of times, vendors will say they interface, but they will run into very big stumbling blocks...

Sep 2020
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CFO

Implementation and Training

We have gone months without issues because of COVID-19. Things have been very quiet. Very little...

Sep 2020
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CFO

Service and Support

We didn’t need the vendor during the COVID-19 crisis. There were no patients in the office, but the...

Sep 2020
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Director

ROI / Cost (care and feeding)

With the system, we are able to get a lot of reporting information, which helps us improve and drive...

Sep 2020
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Director

Future Outlook

We just moved over to the vendor's support, so we are feeling some bumps right now. I think those...

Sep 2020
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Director

Functionality and Upgrades

The stability during patient check-ins could be improved. There are times when the product is not...

Sep 2020
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Director

Functionality and Upgrades

The vendor has been a little challenged with larger practices like ours. We have put them through...

Sep 2020
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Director

Service and Support

The level of service we have received from OTech Group has been great. They assigned us one person...

Sep 2020
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Director

Service and Support

The vendor does a good job with integration, and they have offered us some new things. We haven’t...

Sep 2020
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Director

Relationship

We have had some issues that we have needed to cover with some grant funding, and the vendor...

Sep 2020
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Director

Implementation and Training

The technology and devices from OTech Group are really easy to use. We haven't really had to get...

Sep 2020
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Director

Other Observations & Comments

It is hard to say whether we have gotten our money's worth with OTech. I don't know how much we have...

Sep 2020
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Director

Functionality and Upgrades

When we started using OTech, things kind of got out of hand. Initially, it was a clunky program....

Sep 2020
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Director

ROI / Cost (care and feeding)

I would not say that OTech Group avoids charging for every little thing. With the forms, I do feel a...

Sep 2020
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Director

Sales and Contracting

OTech Group promoted their product in a way that made it seem like the forms would be very easy to...

Sep 2020
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Director

Lessons Learned

For end users, I would say OTech is fairly simple to use. I hope to have more forms in OTech and to...

Sep 2020
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Director

Relationship

OTech Group is good. They are very quick to respond and pretty easy to work with. OTech works the...

Sep 2020
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Director

Service and Support

We have a representative from OTech Group, but we haven’t heard from that person in quite a while....

Sep 2020
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Director

Lessons Learned

I am not sure whether OTech Group charges us for every little thing because I haven’t seen anything...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

There were definitely things we needed in the system that were missing. I feel like we paid the same...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor has a main support line, but getting ahold of someone is really difficult because of the...

Sep 2020
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Analyst/Coordinator

Technology

The vendor doesn't have a lot of new technology coming out, at least not anything we have heard of.

Sep 2020
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Analyst/Coordinator

Service and Support

We didn't hear from the vendor during the COVID-19 crisis. We had a few issues, and we reached out...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

The integration works really well with the way the product was sold to us. Some of the problems that...

Sep 2020
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Analyst/Coordinator

Lessons Learned

There is one representative from the vendor who is particularly great. I sing that person's praises...

Sep 2020
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Analyst/Coordinator

Service and Support

Over the years, we lost some patience with the vendor's development process. We would request...

Sep 2020
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Analyst/Coordinator

Implementation and Training

All the training for the product had to be internal. The vendor didn't provide any training.

Sep 2020
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Director

Lessons Learned

What we have from OTech Group works, so we won’t be buying anything more from them. We actually...

Sep 2020
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Director

Other Observations & Comments

We are only charged for maintenance. When we look at how many patients actually check in on OTech...

Sep 2020
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Director

Other Observations & Comments

I don’t even know what OTech Group does for training. After we put in the system, we didn’t really...

Sep 2020
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Director

Service and Support

I haven’t called OTech Group's support people in a long time, but every time we have had to deal...

Sep 2020
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CIO

Service and Support

The product works well in most cases. There are some support issues. For the COVID-19 crisis, OTech...

Aug 2020
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CIO

Future Outlook

Data collection is part of our long-term plans. OTech Group as our vendor is not, though. We like...

Aug 2020
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CIO

ROI / Cost (care and feeding)

The cost benefit is one area that OTech really needs to improve. The vendor is too expensive....

Aug 2020
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CMIO

Implementation and Training

The vendor's training was excellent. The trainers were responsive. The vendor has a great customer...

Jul 2020
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CMIO

Relationship

The vendor is proactive. They contact me when there is a problem. We have executive involvement from...

Jul 2020
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CMIO

Relationship

The vendor is extremely responsive and helpful. The customer service is second to none. The vendor...

Jul 2020
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CMIO

Implementation and Training

We are very pleased that the vendor has made the system. We have been using kiosks for years, and if...

Jul 2020
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Manager

Functionality and Upgrades

OTech Group pushed out upgrades, so we should be on the current version of OTech. OTech is highly...

Jul 2020
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Manager

Implementation and Training

We enlisted OTech Group initially for kiosks, and then we had a plan to implement automated forms,...

Jul 2020
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Manager

Implementation and Training

OTech Group has webinars here and there, but they don’t offer additional training. Sometimes they...

Jul 2020
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Manager

Sales and Contracting

I honestly don’t know whether OTech is part of our long-term plans. That decision would be made at...

Jul 2020
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Manager

Other Observations & Comments

I don’t know how much OTech supports our integration goals, which are supported more by our EMR. We...

Jul 2020
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Manager

Functionality and Upgrades

OTech meets maybe about 50% of our population needs. We can’t have all our patients using it. But it...

Jul 2020
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Manager

Relationship

I don’t think we have had any executive involvement from OTech Group’s CEO. But the people we work...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

OTech Group avoids nickel-and-diming. The way they charge is pretty black and white. There isn't...

Jun 2020
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Analyst/Coordinator

Relationship

OTech Group has never had a problem with training us. I have never had a problem with the vendor. I...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The users of the kiosk are our patients. The machine is a bit complicated for them. A lot of that...

Jun 2020
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Analyst/Coordinator

Service and Support

OTech Group has a problem with telling us they have a new version of the product. There isn't a lot...

Jun 2020
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Analyst/Coordinator

Service and Support

We have been having some problems, but OTech Group shows their support. Our contact has been...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We have hardly ever had a problem with an upgrade. We have no problems with integration. The product...

Jun 2020
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COO

Relationship

OTech Group has never really engaged us with metrics for success. It would be nice if OTech Group...

Jun 2020
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COO

Implementation and Training

OTech Group has a solid product that works well once implemented. The implementation process was a...

Jun 2020
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COO

Functionality and Upgrades

We have some patients who partially get through the check-in process, and then they either think...

Jun 2020
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CIO

Functionality and Upgrades

OTech is cloud based. It is meant to function with whatever version of EHR we have. OTech creates an...

Jun 2020
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CIO

Functionality and Upgrades

Part of the challenge with OTech during the COVID-19 crisis is we have had to change some things on...

Jun 2020
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CIO

Implementation and Training

The implementation period was quite long. I guess that takes work with different networks, but the...

Jun 2020
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CIO

Technology

The interface and hardware are why I can’t rate OTech higher for ease of use. It seems like those...

Jun 2020
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CIO

Relationship

Most of our needs are addressed by OTech Group's technical support team. We usually work with their...

Jun 2020
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CIO

ROI / Cost (care and feeding)

We are lacking in terms of receiving our money’s worth because some patients need help. Because of...

Jun 2020
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CIO

Other Observations & Comments

The primary reason I don’t think my satisfaction will improve with OTech Group is that I have not...

Jun 2020
 Helpful

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COO

Other Observations & Comments

We actually shut down the kiosks so that there would be fewer areas for the patients to touch in the...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

In terms of support through COVID-19, OTech is tricky. We actually stopped using it during COVID-19...

Jun 2020
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Manager

Relationship

OTech Group keeps their promises and beyond. They are an excellent company as far as support goes....

Jun 2020
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Manager

Interfacing and Integration

OTech Group does training very well. There are no problems. The product mostly does everything OTech...

Jun 2020
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Manager

Technology

OTech Group is always trying to do the latest and greatest when it comes to delivering new...

Jun 2020
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Manager

Service and Support

OTech Group’s support people have been amazing all through the years. They respond super quickly....

Jun 2020
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Analyst/Coordinator

Service and Support

OTech Group’s support through the COVID-19 crisis is not applicable to us. We mainly use OTech with...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We haven’t really sought out new technology from OTech Group. The system works as promoted other...

Jun 2020
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Analyst/Coordinator

Service and Support

The support is fantastic. On the service side, the salespeople are pretty proactive, like most...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I do know who the executives are, but I don’t regularly speak with them. I would be able to tell who...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We definitely recommend the product. We have actually had different organizations look at what we...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

It would be easier if we were able to verify Medicare insurances because that can be a problem and a...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't think that we could get any better with just the functionality that we use OTech for....

Jun 2020
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Analyst/Coordinator

Sales and Contracting

The vendor's support is definitely better than some other vendors' support. I wish every support...

Jun 2020
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Analyst/Coordinator

Relationship

OTech Group doesn't necessarily always check up to see how things are going; they check in just when...

Jun 2020
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Director

Relationship

OTech Group has been clear about what they can and cannot do. They have been pretty flexible about...

Apr 2020
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Director

Implementation and Training

OTech Group has been really great about implementations. The person I work with is usually able to...

Apr 2020
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Director

Functionality and Upgrades

The product is pretty simple, modern, and intuitive. The product functionality is pretty close to...

Apr 2020
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Director

ROI / Cost (care and feeding)

OTech Group has some products we would like to use, but they just aren't in our budget right now. I...

Apr 2020
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Director

Relationship

The vendor support is pretty good, and they seem to have responses to any kind of industry change....

Apr 2020