OTech
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Analyst/Coordinator

Our OTech kiosks are pretty reliable. They work most of the time, and they meet our needs. The...

Apr 2022
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Analyst/Coordinator

When OTech Group merged with another vendor, they had some growing pains. Their kiosks went down...

Apr 2022
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Analyst/Coordinator

OTech Group has been willing to work with us on certain things. We regard them very highly for that....

Apr 2022
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Analyst/Coordinator

Our implementation with the vendor was excellent.

Apr 2022
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CIO

OTech Group doesn't charge us for every little thing the way that other vendors do.

Apr 2022
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CIO

OTech integrates with our medical record really well.

Apr 2022
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CIO

OTech Group can resolve all of our issues, but they aren't always the quickest about that. I think...

Apr 2022
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Analyst/Coordinator

OTech Group doesn't have any training, but we don't really need it. We have used the same type of...

Mar 2022
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Analyst/Coordinator

The problem with OTech Group is that all the experienced people have quit. A lot of OTech Group's...

Mar 2022
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Manager

OTech needs a warmer, more modern interface. It is not very aesthetically pleasing or attractive....

Mar 2022
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Manager

OTech Group has not kept all their promises recently. I got handed off to a new account manager...

Mar 2022
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Manager

The only tangible outcome we have seen with OTech is that having patients fill out the...

Mar 2022
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Manager

OTech Group doesn’t let us do any upgrades or changes. Editing the questions that the system asks is...

Mar 2022
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Manager

We have never had anybody from OTech Group come to train us. I have had to teach our own employees...

Mar 2022
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Manager

We will be switching off OTech for a couple of reasons. Things have changed since the acquisition,...

Mar 2022
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Analyst/Coordinator

OTech gives us all the information we need for when a patient checks in. The system has taken a load...

Dec 2021
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Analyst/Coordinator

OTech Group's response time for help tickets is very quick. We never have issues with downtime.

Dec 2021
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Analyst/Coordinator

Our biggest issue with OTech is that when we put in a ticket to have something fixed, we find...

Dec 2021
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Analyst/Coordinator

OTech Group constantly delivers product updates, but we don’t always take the updates. I wasn't here...

Dec 2021
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Analyst/Coordinator

OTech integrates with our other software, but every now and then, something doesn't go over and we...

Dec 2021
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Director

As a company, we are satisfied overall with the product. We are currently working to implement...

Dec 2021
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Director

I don't think the vendor has introduced anything new in the last few years that I have been dealing...

Nov 2021
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Director

OTech is an okay product, but because of the support, we mostly have issues with the vendor’s...

Nov 2021
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Director

We purchased a lot of hardware up front because OTech Group told us things would be plug and play....

Nov 2021
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Director

There are a couple of things with OTech that I would like to be improved. The check-in experience is...

Nov 2021
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Director

We have issues with versioning the forms, copying forms over to additional tablets, and having...

Nov 2021
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Director

We have a certain walk-in kiosk that checks patients in that is working pretty solidly, and we are...

Nov 2021
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Director

When we need to add forms, especially the ones that are integrated with our EMR, some things are...

Nov 2021
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Director

The providers that paid for the product like it, but those of us that had to implement it would...

Nov 2021
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Director

The vendor led us to believe that the forms would be plug and play in terms of integration. They...

Nov 2021
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Manager

OTech is a kiosk system that our patients can use to skip the front desk and check in. There is...

Nov 2021
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Manager

We had a poor experience with the product because it was still new to us when COVID-19 hit and...

Nov 2021
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Manager

OTech Group has put a lot of effort into the customer and patient experience. For the patient, the...

Nov 2021
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Manager

One of our main problems with OTech is that the process to reconfigure the system for a new workflow...

Nov 2021
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Manager

OTech Group sold us a very narrow product. The system seems like it should be flexible in how it is...

Nov 2021
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Manager

OTech is still set up in our clinics, but I don't know whether it has been used in several months at...

Nov 2021
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Manager

I was pretty disappointed when I reached out to a representative with questions because they had...

Nov 2021
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Manager

OTech Group's hardware is substandard. We have tablet devices from OTech Group, but the Wi-Fi...

Nov 2021
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CIO

We had one of OTech Group's other products but had to cancel because it wasn't working as the vendor...

Nov 2021
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CIO

OTech Group could improve their integration. If a patient had already completed a sliding fee or...

Nov 2021
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CIO

OTech Group’s support is pretty good. We have been dealing with the support or implementation folks,...

Nov 2021
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CIO

I don't feel like the value is there with OTech because we still have to pay the full monthly fees,...

Nov 2021
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CIO

One positive about using OTech is that the preregistration documents can be sent to the patient, and...

Nov 2021
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Manager

The system interface isn’t quite as user friendly as some of the competitive products' interfaces....

Nov 2021
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Manager

The vendor's kiosk solutions have been great. We integrated their online check-in process.

Nov 2021
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Manager

I would absolutely buy the product again. Even though we aren't extremely happy with it now, we have...

Nov 2021
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Manager

The vendor is sometimes a little aggressive about some of their project scopes, but overall, that...

Nov 2021
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Manager

We did an upgrade and haven't been thrilled with how the product has been running. The front-end...

Nov 2021
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Manager

We haven’t gone through much training with the vendor. Recently, we did an implementation, and the...

Nov 2021
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Manager

Recently, OTech Group was purchased by a parent company, and things have gone downhill a bit since...

Nov 2021
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Manager

The system isn’t too complicated, but it isn't for the weak of heart. The system requires some...

Nov 2021
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Manager

The vendor is small. We can get things escalated quickly, but for the most part, we work with...

Nov 2021
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COO

We made the strategic decision to move away from OTech. We were experiencing challenges with the...

Nov 2021
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Manager

We have multiple OTech kiosks that are currently working. There are a lot of changes that we should...

Oct 2021
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Manager

I would definitely look at a different provider who could provide us with the same options as OTech...

Oct 2021
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Director

We have expanded our services with OTech Group to their pre-check-in solution, uStart. Patients will...

Oct 2021
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Director

OTech is not cheap, but it is not horribly expensive, and the price has come down a lot. I think...

Oct 2021
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Director

I have seen other products, and they are not necessarily better. I have seen one that was better,...

Oct 2021
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Director

Sometimes issues take a while to resolve, but we work through them. There were a couple of small...

Oct 2021
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Director

We are filling in some holes that OTech has, like appointment reminders, and that is fine. We have a...

Oct 2021
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Director

OTech was purchased by HealthMark Group recently, and it seems like they are trying to shift some...

Oct 2021
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Director

We asked for refresher training on something recently, and OTech Group said that we already had that...

Oct 2021
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Director

OTech is working really well as far as integration goes. It is pulling from our EMR, and that is not...

Oct 2021
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Director

Especially during COVID-19, having OTech was very nice. OTech Group is very responsive.

Oct 2021
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Director

What we are looking at at this point is the vendor's patient-facing piece. It is not as polished as...

Oct 2021
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Director

OTech has a seamless check-in process where the system takes the payment and gets it into the chart....

Oct 2021
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Director

I understand that OTech Group has new leadership, and that may be the difference. We came really...

Oct 2021
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Director

Once we go to the web model, there will be one set price for everything, and that model is going to...

Oct 2021
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Analyst/Coordinator

The solution's last update wasn't extremely streamlined, but we were able to get the job done. We...

Oct 2021
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Analyst/Coordinator

Our experience with the product has been pretty consistent. We shut down a bit during the COVID-19...

Oct 2021
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VP/Other Executive

In terms of whether I would buy the product again, I would consider a lease option just because of...

Sep 2021
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VP/Other Executive

We negotiated an agreement with the vendor that was definitely favorable in terms of charging, so I...

Sep 2021
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VP/Other Executive

We are committed to staying with OTech Group. They recently went through major changes. They were...

Sep 2021
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VP/Other Executive

The product hasn't changed much recently, so we are maintaining the same workflow and equipment....

Sep 2021
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VP/Other Executive

The strengths of the product are the consistency and reliability of the service. The system rarely...

Sep 2021
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Director

We felt like we were promised some things about how the product would function that were not...

Sep 2021
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Director

Our implementation was rough. We wish that the vendor had been more honest about what could have...

Sep 2021
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Director

We would like to see the integration that comes with our EMR be improved. Right now, our clerk has...

Sep 2021
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Director

The support person that we have is very friendly and seems to have a willingness to do the right...

Sep 2021
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Director

The vendor needs to enhance their technology. That is one barrier that they have. Their idea is...

Sep 2021
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Director

We try to get the vendor’s support people to fix things. They come back to us and say that they...

Sep 2021
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VP/Other Executive

We are staying with OTech because the patient cannot see any of its issues. However, I have a...

Aug 2021
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VP/Other Executive

Even though there is a preregistration process in OTech, our staff can't seem to use it. Staff...

Aug 2021
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VP/Other Executive

OTech loses points with its lack of integration. The system is integrated with our EMR and PM...

Aug 2021
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VP/Other Executive

OTech Group charges for maintenance for the devices. That is where the cost is. OTech Group charges...

Aug 2021
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VP/Other Executive

I can access three separate websites for OTech, and they are all very confusing. I often have a hard...

Aug 2021
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CMIO

OTech Group got bought out by a private equity firm, and they have had some growing pains in the...

Aug 2021
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CMIO

OTech Group is very responsive and has robust portals and support. They are pretty good about being...

Aug 2021
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CMIO

OTech has automated steps that previously required staff, so our staff can now do more appropriate...

Aug 2021
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CMIO

OTech’s upgrades will sometimes reset functionality. It is also difficult to scale for larger...

Aug 2021
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CMIO

In the age of COVID-19, everyone needs some sort of check-in solution. I really like OTech Group's...

Aug 2021
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Manager

OTech Group's implementation services have been a nightmare. It took us so long to implement the...

Jul 2021
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Manager

The past year has been a bit rough. It took us months to get the product working. The process didn't...

Jul 2021
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Manager

I didn't really get a lot of contact from OTech Group until I put my foot down. OTech Group has been...

Jul 2021
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Manager

We never fully went live. We contracted with OTech Group and started implementing the product back a...

Jul 2021
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Director

OTech's reporting is clunky and cumbersome. I feel like OTech Group doesn't even understand the...

Jun 2021
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Director

I would recommend that OTech Group get patient input. Patients don't think in the way that I think....

Jun 2021
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Director

OTech Group was just acquired by HealthMark. The transition of going from a small company to a big...

Jun 2021
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Director

OTech Group is very good with support and maintenance. If something happens, I don't usually get an...

Jun 2021
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Director

The communication with OTech Group is now minimal at best. If they do an update to the technology,...

Jun 2021
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