Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Intake Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


OTech Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Intake Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

We do like using OTech, but unless we find a way to elegantly transfer data to our new EMR system,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely have OTech in my top selections if we had the option to buy the system again....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor did really well with the implementation, but there were definitely issues that we had to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a representative and technical people. If we need to escalate anything, we can easily. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest thing is the integration with our EMR. OTech doesn't automatically interface or drop...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like OTech Group. They are really busy at this point, and it takes a while to get things done...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech is worth every penny. OTech Group packages anything together whenever they can. We don't use...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech is a really cool tool that works well with our EHR. Patients are basically checking in right...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech Group could improve the cost of the product because it is expensive. No vendor is perfect. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech Group handles the upgrades for their system. We have never had issues with that. The upgrades...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech does great. It is fabulous. The ease of use totally depends on who is using the system. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech Group has gotten better at providing ongoing support because of the demand. Everyone wants...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sometimes we have issues with OTech, but for the most part, the solution works great. It is just a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would tell others who are looking at OTech to shop around first because the solution was such a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We haven't needed any additional training. Once we got OTech set up, we were done.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would like to be able to control the system myself instead of contacting the vendor every time I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I had some things in the system that I wanted to print, but the system couldn't do it. The vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the customization that we need is an additional charge. Since we are a unique organization,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

OTech Group doesn't keep all of their promises, but they have done pretty well with service...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, OTech Group gives satisfactory support and services. I get the sense that they have had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend being proactive about succession planning and having a back-up in case roles...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech is a really great product, but we didn't know about some of the complications we would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation project manager from OTech Group was not effective. No implementation goals were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The patient portal view is okay, but the functionality isn't as good for end users. The support...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At times, we feel like we are leading rather than the vendor. There was really no executive...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a bad start with OTech, but I am hopeful, and I see potential customer growth and use of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When we were implementing, the vendor’s executives got involved because the implementation was so...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would recommend the system to people looking to streamline their front desk. The system has cut...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

A lot of times, vendors will say they interface, but they will run into very big stumbling blocks...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have gone months without issues because of COVID-19. Things have been very quiet. Very little...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We didn’t need the vendor during the COVID-19 crisis. There were no patients in the office, but the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the system, we are able to get a lot of reporting information, which helps us improve and drive...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We just moved over to the vendor's support, so we are feeling some bumps right now. I think those...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The stability during patient check-ins could be improved. There are times when the product is not...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been a little challenged with larger practices like ours. We have put them through...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The level of service we have received from OTech Group has been great. They assigned us one person...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a good job with integration, and they have offered us some new things. We haven’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some issues that we have needed to cover with some grant funding, and the vendor...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The technology and devices from OTech Group are really easy to use. We haven't really had to get...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard to say whether we have gotten our money's worth with OTech. I don't know how much we have...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we started using OTech, things kind of got out of hand. Initially, it was a clunky program....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not say that OTech Group avoids charging for every little thing. With the forms, I do feel a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

OTech Group promoted their product in a way that made it seem like the forms would be very easy to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For end users, I would say OTech is fairly simple to use. I hope to have more forms in OTech and to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

OTech Group is good. They are very quick to respond and pretty easy to work with. OTech works the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a representative from OTech Group, but we haven’t heard from that person in quite a while....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not sure whether OTech Group charges us for every little thing because I haven’t seen anything...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There were definitely things we needed in the system that were missing. I feel like we paid the same...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has a main support line, but getting ahold of someone is really difficult because of the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't have a lot of new technology coming out, at least not anything we have heard of.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We didn't hear from the vendor during the COVID-19 crisis. We had a few issues, and we reached out...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The integration works really well with the way the product was sold to us. Some of the problems that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is one representative from the vendor who is particularly great. I sing that person's praises...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Over the years, we lost some patience with the vendor's development process. We would request...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All the training for the product had to be internal. The vendor didn't provide any training.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What we have from OTech Group works, so we won’t be buying anything more from them. We actually...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are only charged for maintenance. When we look at how many patients actually check in on OTech...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t even know what OTech Group does for training. After we put in the system, we didn’t really...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t called OTech Group's support people in a long time, but every time we have had to deal...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product works well in most cases. There are some support issues. For the COVID-19 crisis, OTech...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Data collection is part of our long-term plans. OTech Group as our vendor is not, though. We like...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The cost benefit is one area that OTech really needs to improve. The vendor is too expensive....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor's training was excellent. The trainers were responsive. The vendor has a great customer...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor is proactive. They contact me when there is a problem. We have executive involvement from...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor is extremely responsive and helpful. The customer service is second to none. The vendor...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are very pleased that the vendor has made the system. We have been using kiosks for years, and if...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group pushed out upgrades, so we should be on the current version of OTech. OTech is highly...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We enlisted OTech Group initially for kiosks, and then we had a plan to implement automated forms,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group has webinars here and there, but they don’t offer additional training. Sometimes they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I honestly don’t know whether OTech is part of our long-term plans. That decision would be made at...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know how much OTech supports our integration goals, which are supported more by our EMR. We...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech meets maybe about 50% of our population needs. We can’t have all our patients using it. But it...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think we have had any executive involvement from OTech Group’s CEO. But the people we work...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

OTech Group avoids nickel-and-diming. The way they charge is pretty black and white. There isn't...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

OTech Group has never had a problem with training us. I have never had a problem with the vendor. I...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The users of the kiosk are our patients. The machine is a bit complicated for them. A lot of that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

OTech Group has a problem with telling us they have a new version of the product. There isn't a lot...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been having some problems, but OTech Group shows their support. Our contact has been...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have hardly ever had a problem with an upgrade. We have no problems with integration. The product...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

OTech Group has never really engaged us with metrics for success. It would be nice if OTech Group...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

OTech Group has a solid product that works well once implemented. The implementation process was a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have some patients who partially get through the check-in process, and then they either think...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

OTech is cloud based. It is meant to function with whatever version of EHR we have. OTech creates an...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Part of the challenge with OTech during the COVID-19 crisis is we have had to change some things on...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The implementation period was quite long. I guess that takes work with different networks, but the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The interface and hardware are why I can’t rate OTech higher for ease of use. It seems like those...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Most of our needs are addressed by OTech Group's technical support team. We usually work with their...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are lacking in terms of receiving our money’s worth because some patients need help. Because of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The primary reason I don’t think my satisfaction will improve with OTech Group is that I have not...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We actually shut down the kiosks so that there would be fewer areas for the patients to touch in the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of support through COVID-19, OTech is tricky. We actually stopped using it during COVID-19...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group keeps their promises and beyond. They are an excellent company as far as support goes....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group does training very well. There are no problems. The product mostly does everything OTech...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group is always trying to do the latest and greatest when it comes to delivering new...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

OTech Group’s support people have been amazing all through the years. They respond super quickly....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

OTech Group’s support through the COVID-19 crisis is not applicable to us. We mainly use OTech with...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven’t really sought out new technology from OTech Group. The system works as promoted other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support is fantastic. On the service side, the salespeople are pretty proactive, like most...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I do know who the executives are, but I don’t regularly speak with them. I would be able to tell who...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We definitely recommend the product. We have actually had different organizations look at what we...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It would be easier if we were able to verify Medicare insurances because that can be a problem and a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't think that we could get any better with just the functionality that we use OTech for....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support is definitely better than some other vendors' support. I wish every support...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

OTech Group doesn't necessarily always check up to see how things are going; they check in just when...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports