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KLAS Research Director - Mac Boyter
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Outsourced Coding 2020: Which Firms Deliver Quality and Value?
Outsourced Coding 2020:
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Director

The quality of the coding is great. Oxford Global Resources audits their staff, and we also audit...

Jan 2021
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Director

I have multiple levels of contact with Oxford Global Resources representatives and executives.

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Director

We used to have a rocky relationship with Oxford Global Resources. Things are a lot better now. We...

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Director

We wanted to choose more people from Oxford Global Resources, but for our particular project, the...

Dec 2020
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Director

I appreciated that the vendor representatives were very engaged. They had their questions ready to...

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Director

I have worked with some vendors that wanted to be more like long-term strategic partners, and Oxford...

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Director

Oxford Global Resources always has coders with more experience than other vendor's coders, so Oxford...

Dec 2020
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Director

The one thing I have really enjoyed about the vendor is their representatives are very engaged, and...

Dec 2020
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Director

Oxford Global Resources' coders are excellent when it comes to their work ethic and the coding...

Oct 2020
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Director

Oxford Global Resources is good, and I like working with them. When there is an issue or I have a...

Oct 2020
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Director

We use Oxford Global Resources when we have coding projects and need agency coders because we don’t...

Oct 2020
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Director

I would like to see Oxford Global Resources’ auditors do better. Sometimes they are not auditing...

Oct 2020
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Manager

Oxford Global Resources is very organized. They provide a monthly calendar ahead of the month, and...

Sep 2020
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Manager

Oxford Global Resources' invoices aren't perfect, but they are very close. Oxford Global Resources...

Sep 2020
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Manager

Oxford Global Resources doesn't avoid charging us for every little thing. I am a little perturbed by...

Sep 2020
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Director

The vendor consistently exceeds our expectations. We are really pleased with them. The staff and...

Jun 2020
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Director

Oxford Global Resources' strategic ability is very good. We had to talk to the bosses about certain...

Jun 2020
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Director

We have received our money's worth for the vendor's services. I would always recommend the vendor to...

Jun 2020
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Director

During the COVID-19 crisis, we sent our internal coders home and maintained our workflow as needed....

Jun 2020
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Manager

The vendor is doing a great job. I really don’t have to think about anything with them. I give them...

Jun 2020
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Director

The partnership is a little fractured right now. I would not use the vendor again; I am looking at...

Mar 2020
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Director

To help the vendor out a bit, I would recommend that they look for people who have a little more...

Mar 2020
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Director

The vendor has turned a corner, and not for the better. The long-term people we have been using and...

Mar 2020
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Director

I have had some billing issues. The vendor is charging for some things that I am questioning. As...

Mar 2020
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Director

The vendor is pretty hands off. After we get somebody, the way we manage that person is up to us,...

Mar 2020
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Director

Everybody wants to code a record, and that is fantastic. But there are follow-up things that need to...

Mar 2020
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Director

I don't have a problem getting executive involvement. I ended up having to escalate some of our...

Mar 2020
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Director

Later in the game, we discovered some significant issues with Oxford Global Resources. I was very...

Mar 2020
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Director

Oxford Global Resources was very attentive to some issues that we found, and they worked quickly to...

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