Oxford Global Resources HIM Outsourced Coding Comments

 

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User Commentary

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Director

Tools and Methodology

The vendor consistently exceeds our expectations. We are really pleased with them. The staff and...

Jun 2020
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Director

Tools and Methodology

Oxford Global Resources' strategic ability is very good. We had to talk to the bosses about certain...

Jun 2020
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Director

Tools and Methodology

We have received our money's worth for the vendor's services. I would always recommend the vendor to...

Jun 2020
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Director

Tools and Methodology

During the COVID-19 crisis, we sent our internal coders home and maintained our workflow as needed....

Jun 2020
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Manager

Project Results

The vendor is doing a great job. I really don’t have to think about anything with them. I give them...

Jun 2020
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Director

Relationship

The partnership is a little fractured right now. I would not use the vendor again; I am looking at...

Mar 2020
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Director

People and Knowledge

To help the vendor out a bit, I would recommend that they look for people who have a little more...

Mar 2020
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Director

Project Results

The vendor has turned a corner, and not for the better. The long-term people we have been using and...

Mar 2020
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Director

People and Knowledge

I have had some billing issues. The vendor is charging for some things that I am questioning. As...

Mar 2020
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Director

Other Observations

The vendor is pretty hands off. After we get somebody, the way we manage that person is up to us,...

Mar 2020
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Director

Other Observations

Everybody wants to code a record, and that is fantastic. But there are follow-up things that need to...

Mar 2020
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Director

Relationship

I don't have a problem getting executive involvement. I ended up having to escalate some of our...

Mar 2020
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Director

Project Results

Later in the game, we discovered some significant issues with Oxford Global Resources. I was very...

Mar 2020
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Director

Tools and Methodology

Oxford Global Resources was very attentive to some issues that we found, and they worked quickly to...

Mar 2020
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Analyst/Coordinator

Relationship

I would buy the vendor’s service again or at least recommend them to peers in the industry. The...

Mar 2020
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Analyst/Coordinator

Relationship

Everything boils down to caring. If a company cares about their relationship with us, then they are...

Mar 2020
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Analyst/Coordinator

People and Knowledge

We have been very lucky with Oxford Global Resources. We have had a few vendor representatives since...

Mar 2020
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Analyst/Coordinator

Tools and Methodology

We often have to train the vendor coders. Our quality improvement team and even managers are doing...

Mar 2020
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Analyst/Coordinator

Relationship

Communication with the vendor is the most important thing, followed by quality and auditing. The...

Mar 2020
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Analyst/Coordinator

Relationship

My vendor contact is the only person from the vendor that I work with, and that person is...

Mar 2020
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Analyst/Coordinator

Relationship

When the vendor had more coders at our facility, things were great. We currently have another vendor...

Mar 2020
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Director

Relationship

Oxford Global Resources gave us a new account manager within the last year. I don't deal with that...

Nov 2019
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Director

Tools and Methodology

With any vendor, we should get the schedule a month in advance so that we can know whether someone...

Nov 2019
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Director

Win/Loss - Why they were selected (by current clients)

Oxford Global Resources is one of my go-to vendors when I need help. When I need contract coders,...

Nov 2019
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Director

Tools and Methodology

Oxford Global Resources does a great job of vetting the people they are going to send to us. Oxford...

Nov 2019
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Director

Relationship

No matter when I called or what I needed, my representative was on the issue. This person made the...

Oct 2019
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Director

Project Results

Oxford provides a great outsourced coding service. They do a great job for us. We normally use one...

Jun 2019
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Director

Other Observations

The only problem I have with Oxford is that they are in Florida, which is far from us. I would love...

Jun 2019
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Manager

People and Knowledge

The coders for Oxford Global Resources are basically a part of my team. The coders are just a...

May 2019
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Manager

Tools and Methodology

Oxford Global Resources is absolutely meeting our expectations. I have a very close working...

May 2019
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Manager

Project Results

I can't think of anything that Oxford Global Resources can improve upon. They are good to work with....

May 2019
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Director

People and Knowledge

Oxford Global Resources does a great job of evaluating their potential candidates. Everyone they...

Apr 2019
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Analyst/Coordinator

People and Knowledge

Personally, I think that Oxford Global Resources is fabulous. If I were the decision maker, I would...

Apr 2019
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Analyst/Coordinator

People and Knowledge

Oxford Global Resources has really great coders and auditors. We use coding work queues at our...

Apr 2019
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Analyst/Coordinator

Tools and Methodology

Several years ago, Oxford Global Resources was a lot better at covering for their people that took...

Apr 2019
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Director

Relationship

Oxford is more reactive than other vendors. Oxford hasn’t offered any value add-ons to our contract....

Nov 2018
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Director

People and Knowledge

Oxford seems to have extensive screening and training for their coders. We set a pretty high bar...

Nov 2018
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Director

Project Results

Oxford’s coding performance is excellent. We expect a high accuracy rate, and Oxford routinely...

Nov 2018
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Director

Project Results

Oxford adapts very quickly. They are one of the best vendors, and their prices are better than other...

Nov 2018
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VP/Other Executive

Tools and Methodology

I love the way Oxford communicates. They have an independent auditor for compliance and...

Oct 2018
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VP/Other Executive

People and Knowledge

Oxford replaces their own people when they need to, and that is great.

Oct 2018
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VP/Other Executive

ROI and Cost

The fees are reasonable. Oxford vets their people well, so the consultants are consistent. The value...

Oct 2018
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VP/Other Executive

Tools and Methodology

Oxford does a wonderful job. They take the time to get to know their clients to find the best fits....

Oct 2018
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Manager

People and Knowledge

Oxford is a great company to work with. The coders that we have from them have been with us for a...

Oct 2018
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Manager

Tools and Methodology

I know this is difficult for vendors to do, but if Oxford had more coders ready to start working,...

Oct 2018
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Manager

Relationship

We are pleased to work with Oxford, and they are very responsive. I have called them after hours...

Oct 2018
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Director

Project Results

When I started here, we had a contract with Oxford, and I had used them previously. They have always...

Oct 2018
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Director

Project Results

Oxford treats us as if we were their only customer. The customer service is always excellent. That...

Oct 2018
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Director

People and Knowledge

I like Oxford so much because I have one main person I can go to. That person is very attentive, and...

Sep 2018
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Director

Other Observations

I went through a couple of people because the coding wasn’t great. Those people lacked knowledge or...

Sep 2018
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Director

Project Results

Oxford knows our expectations, and they meet them all. Our expectation, of course, is that their...

Sep 2018
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Director

People and Knowledge

Oxford's resources are trained and are knowledgeable of the industry and of our needs. In the...

Sep 2018
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Director

Tools and Methodology

In terms of innovation with tools and processes, Oxford is at the top. We have an approval process...

Sep 2018
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Manager

Other Observations

I don’t hear much from Oxford’s auditor, but Oxford emails me the audit results. The auditor is...

Aug 2018
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Manager

People and Knowledge

I only asked for one coder, and Oxford was able to find me someone who was very qualified. Oxford...

Jun 2018
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Manager

Other Observations

Oxford feels different than my normal vendor for contracted coders. Oxford feels more like a...

Jun 2018
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Manager

Relationship

I get good support from Oxford. I had to ask them to stop giving me additional support because they...

Jun 2018
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Manager

Other Observations

Oxford has done fairly well. When we transitioned to ICD-10, we used a lot of contractors. We...

Jun 2018
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Manager

People and Knowledge

We needed a coder with a pretty specific background. We needed someone qualified and certified....

Jun 2018
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VP/Other Executive

People and Knowledge

Oxford is a true partner. Oxford provides us with outsourced coders, and they have done a good job...

Jun 2018
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VP/Other Executive

Tools and Methodology

Oxford audits their coders, and Oxford is proactive about removing coders from our account when...

Jun 2018
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VP/Other Executive

Sales and Contracting

I don't think we have completely received our money’s worth from Oxford. The way our current...

Jun 2018
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VP/Other Executive

Project Results

Oxford stays in touch with my senior director of coding, and my director is pleased with them. We...

Jun 2018
 Helpful

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Director

Relationship

Oxford Healthcare IT is a great company, and they are responsive to issues. The vendor has an...

Dec 2017
 Helpful

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Director

ROI and Cost

The money we spend on Oxford Healthcare IT's coding is very well spent. We have used the company for...

Nov 2017
 Helpful

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Director

People and Knowledge

I have several facilities; at one of them, very simple and basic procedures are performed. But we...

Nov 2017
 Helpful

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Director

People and Knowledge

When it comes to auditors and coder expertise, Oxford Healthcare IT needs to do a little bit more...

Nov 2017
 Helpful

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Director

People and Knowledge

Oxford Healthcare IT needs to work on their productivity. They have yet to meet the standards we...

Nov 2017
 Helpful

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Director

Relationship

We have to do all of the staffing and training. That is to be expected because Oxford Healthcare IT...

Nov 2017
 Helpful

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Director

Other Observations

We had to outsource some billing to another vendor because I didn't think that Oxford Healthcare IT...

Nov 2017
 Helpful

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Director

People and Knowledge

During our work with Oxford Healthcare IT, we have only had to send back one coder. I feel pretty...

Nov 2017
 Helpful

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Director

Project Results

I would recommend Oxford Healthcare IT, hands down. I have recommended them to colleagues and other...

Nov 2017
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Director

People and Knowledge

Whenever our account manager is going to be out, that person lets us know ahead of time and provides...

Nov 2017
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Director

Project Results

The onboarding process for our Oxford Healthcare IT coders is easy. Our internal process to onboard...

Nov 2017
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Director

Project Results

The coding quality from Oxford Healthcare IT is very good. They perform audits, and we perform audits....

Nov 2017
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Director

Project Results

The coding productivity from our Oxford Healthcare IT consultants is very good. The coders follow...

Nov 2017
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Director

Tools and Methodology

We have a good process in place for confidence in quality assurance through Oxford Healthcare IT.

Nov 2017
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Director

Project Results

Oxford Healthcare IT is very flexible in meeting our staffing needs. We experienced that flexibility...

Nov 2017
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Director

Future Outlook

We will be expanding our use of Oxford Healthcare IT, and we will be using only them. They are the...

Nov 2017
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Director

Relationship

Oxford Healthcare IT's cost structure is fair. We set up the structure, and the firm agreed to it....

Nov 2017
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Director

Project Results

Oxford Healthcare IT has quality services and coders. The firm is on top of things. They make sure...

Nov 2017
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Director

Tools and Methodology

We have high confidence in the QA of Oxford Healthcare IT because they communicate with us. If we...

Nov 2017
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Analyst/Coordinator

Project Results

We hired temporary coders from Oxford Healthcare IT to help us out with the transition to ICD-10. We...

Nov 2017
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Analyst/Coordinator

Project Results

We didn't have any challenges or problems with Oxford Healthcare IT or their services. There isn't...

Nov 2017
 Helpful

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Director

People and Knowledge

Oxford Healthcare IT’s quality wasn't as good as other vendors. They just hired coders for ICD-10....

Nov 2017
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Director

People and Knowledge

The issue with some of the coders from Oxford Healthcare IT was that they worked too fast. Some of...

Nov 2017
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Director

Tools and Methodology

Oxford Healthcare IT was very flexible about scaling down our use of their coders, but it was part...

Nov 2017
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Director

People and Knowledge

The coder that we have is very knowledgeable and easy to work with. We have a good relationship with...

Oct 2017