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Oxford Global Resources HIM Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The firm is doing well. Their coders are not as strong as our other outsourced coders. I don't know...
We've been challenged a little with Oxford Global Resources and trying to get their invoices right.
I would buy the firm's services again. We've done well with them. They're fine. When we meet with...
Oxford Global Resources does a good job when it comes to account management. I get my invoices on...
Our leader worked with Oxford Global Resources in another area and was satisfied with what they gave...
If I were looking at the market, I would work with Oxford Global Resources again, but I would be...
Commentary Summary
Comment Type Breakout