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Parallon Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

We are feeling a little more nickel-and-dimed now. It seems like Parallon recently became more aware...

Jul 2021
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Analyst/Coordinator

There have been a couple of instances this year where Parallon has disclosed PHI that they should...

Jul 2021
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Analyst/Coordinator

Parallon is always very proactive with us about the different business lines that they offer. If...

Jul 2021
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Analyst/Coordinator

When we brought Parallon on to do some work, they boasted about their ability to work within one of...

Jul 2021
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Analyst/Coordinator

Parallon has exceeded all my expectations. Compared to my interactions with other vendors that do...

Jul 2021
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(0)
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Analyst/Coordinator

Smaller hospitals may not get some of the same attention from Parallon as some of the bigger...

Jul 2021
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Director

Parallon has been great. They are one of my favorite firms to work with. They are very charitable to...

Jul 2021
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Director

We utilize a few agencies, but Parallon is our best performer. I really like them. Parallon gives us...

Jul 2021
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Director

Parallon has a lot of standardization. They also have a plethora of tools available to their clients...

Jun 2021
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(0)
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Director

The vendor tends to favor one particular organization over everybody else. They are not very open...

Jun 2021
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(0)
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Director

Parallon’s support exceeds our expectations from the account manager all the way to the executive...

Jun 2021
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(0)
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Director

Parallon does an exceptional job executing against our requirements. Some things we request take...

Jun 2021
||
(0)
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Manager

The communication piece is important. Parallon’s communication is great. We always make sure that we...

Jun 2021
||
(0)
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Manager

We have a good relationship with our direct contact as well as the Parallon team in general. If...

Jun 2021
||
(0)
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Manager

At this point, there is not much Parallon could do to improve. I would tell them just to continue to...

Jun 2021
||
(0)
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Manager

Parallon tries to not overcharge us. They are very consistent with their process. I would definitely...

Jun 2021
||
(0)
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Director

Parallon abides by our contractual rules about when they can and cannot invoice us. We have pretty...

Jun 2021
||
(0)
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Director

When we have questions, Parallon looks into things for us, and they correct something if it needs to...

Jun 2021
||
(0)
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Director

Parallon could improve by offering a proactive, above-and-beyond root-cause analysis. We had a lot...

Jun 2021
||
(0)
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Director

We had some issues with the way Parallon was routing requests. If they had a bill they didn't know...

Jun 2021
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(0)
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Director

When we ask Parallon what they see going on in the industry or what other clients do, they might...

Jun 2021
||
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Director

To better meet our expectations, Parallon could collect more money and resolve more accounts. They...

Jun 2021
||
(0)
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Director

Our client executive at Parallon is very easy to contact, knowledgeable, and understanding. They...

Jun 2021
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(0)
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Manager

Parallon really listens to what our project is, and they come up with good ideas to meet those goals...

Jun 2021
||
(0)
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Manager

Anybody needing an A/R vendor or an A/R wind down would be extremely satisfied to work with...

Jun 2021
||
(0)
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Manager

Most clients' reporting enhancements could always be improved on. It takes a little bit to get the...

Jun 2021
||
(0)
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Director

Parallon is good enough. Nobody will care about my A/R as much as I do. Nobody that is outsourced...

May 2021
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Analyst/Coordinator

Parallon is great. They probably have the best implementation team that I have worked with so far....

May 2021
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(0)
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Analyst/Coordinator

Parallon has a great reconciliation process. Reconciliation processes are always issues with firms...

May 2021
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(0)
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Director

Parallon is always available, and if we have an issue, they respond quickly and timely....

May 2021
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(0)
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Director

Parallon is the only bad-debt firm where we can reach a firm executive on a conference call. We meet...

Apr 2021
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(0)
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Director

The firm does a great job of reporting, and they do great with follow-through. They keep us informed...

Apr 2021
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(0)
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Director

Prior to COVID-19, the firm would host a conference for all of their customers and share industry...

Apr 2021
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Director

We meet with vendor executives all the time, and they are not regular folks; they are senior...

Mar 2021
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(0)
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VP/Other Executive

Parallon is good. They are a very large organization, but they do a good job. They have a lot of...

Mar 2021
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(0)
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VP/Other Executive

There were instances where the follow-up from Parallon seemed to be lacking for some accounts. When...

Mar 2021
||
(0)
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VP/Other Executive

Parallon is typically more rigid than the other vendor we work with. While Parallon does a solid...

Mar 2021
||
(0)
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VP/Other Executive

While the partnership is good and Parallon produces for us, there are still some bumps that we work...

Mar 2021
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(0)
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Manager

I talk to Parallon's staff members, and they are great, friendly, and easy to work with. But I don't...

Mar 2021
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(0)
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Manager

Parallon's performance in the last quarter hasn't met my expectations, so I don't know that we would...

Mar 2021
||
(0)
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Manager

Parallon doesn't avoid nickel-and-diming. They often find insurance on our claims that we have...

Mar 2021
||
(0)
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Manager

Parallon's executive involvement isn't where it needs to be. We have addressed the issue on calls...

Mar 2021
||
(0)
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Director

We chose Parallon because there was some familiarity with the company. We had dealt with the sales...

Jan 2021
||
(0)
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Director

Parallon Extended Business Office’s implementation was probably one of the smoothest that we have...

Jan 2021
||
(0)
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Manager

The vendor definitely follows through on every single account that we give them, and they go above...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

The vendor's staff is very useful, kind, and knowledgeable. We truly appreciate the service that the...

Jan 2021
||
(0)
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Manager

The vendor was forward thinking. When the pandemic started hitting India where Parallon offshored a...

Jan 2021
||
(0)
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Manager

We are charged a flat rate based on the dollars collected. If the vendor doesn't collect, they don't...

Jan 2021
||
(0)
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Manager

I don't have any real issues to share. When the vendor needs to discuss something, they bring it up....

Jan 2021
||
(0)
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Manager

Parallon has great people that work with us, not against us. Parallon works with us to identify and...

Jan 2021
||
(0)
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Manager

Parallon is one of the best companies that I have ever worked with. A lot of that reflects back on...

Dec 2020
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(0)
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Manager

Our management likes to see all sorts of different reports, and each time we have a meeting, the...

Dec 2020
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(0)
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Manager

Parallon is always coming up with different ways that they can help us. We have a robust financial...

Dec 2020
||
(0)
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CFO

Parallon is doing well at meeting our needs. Usually, I like to split the alphabet and have two...

Dec 2020
||
(0)
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Manager

Parallon has been helping us manage patient payments. They have really worked with patients to get...

Aug 2020
||
(0)
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Manager

The vendor is on top of everything. Before something happens, they call us to give us a heads up...

Aug 2020
||
(0)
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Manager

The vendor is a great partner. I can tell by the way the vendor treats our patients on the phone. We...

Aug 2020
||
(0)
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Manager

What we pay is definitely a benefit to our organization compared to what we paid our previous...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

Parallon does everything well. They provide educational opportunities for us. They do everything...

Aug 2020
||
(0)
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Analyst/Coordinator

Parallon could improve their knowledge of our patient access system, which is the software we use to...

Aug 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The A/R work was tough at first, but Parallon caught on pretty well. They did a fantastic job with...

Aug 2020
||
(0)
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Analyst/Coordinator

Parallon is very competitive in their pricing. For the level of service we get from them, the...

Aug 2020
||
(0)
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