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Parallon Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Director

Parallon is always available, and if we have an issue, they respond quickly and timely....

May 2021
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Director

Parallon is the only bad-debt firm where we can reach a firm executive on a conference call. We meet...

Apr 2021
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Director

The firm does a great job of reporting, and they do great with follow-through. They keep us informed...

Apr 2021
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Director

Prior to COVID-19, the firm would host a conference for all of their customers and share industry...

Apr 2021
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Director

We meet with vendor executives all the time, and they are not regular folks; they are senior...

Mar 2021
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VP/Other Executive

Parallon is good. They are a very large organization, but they do a good job. They have a lot of...

Mar 2021
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VP/Other Executive

There were instances where the follow-up from Parallon seemed to be lacking for some accounts. When...

Mar 2021
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VP/Other Executive

Parallon is typically more rigid than the other vendor we work with. While Parallon does a solid...

Mar 2021
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VP/Other Executive

While the partnership is good and Parallon produces for us, there are still some bumps that we work...

Mar 2021
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Manager

I talk to Parallon's staff members, and they are great, friendly, and easy to work with. But I don't...

Mar 2021
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Manager

Parallon's performance in the last quarter hasn't met my expectations, so I don't know that we would...

Mar 2021
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Manager

Parallon doesn't avoid nickel-and-diming. They often find insurance on our claims that we have...

Mar 2021
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Manager

Parallon's executive involvement isn't where it needs to be. We have addressed the issue on calls...

Mar 2021
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Director

We chose Parallon because there was some familiarity with the company. We had dealt with the sales...

Jan 2021
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Director

Parallon Extended Business Office’s implementation was probably one of the smoothest that we have...

Jan 2021
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Manager

The vendor definitely follows through on every single account that we give them, and they go above...

Jan 2021
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Manager

The vendor's staff is very useful, kind, and knowledgeable. We truly appreciate the service that the...

Jan 2021
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Manager

The vendor was forward thinking. When the pandemic started hitting India where Parallon offshored a...

Jan 2021
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Manager

We are charged a flat rate based on the dollars collected. If the vendor doesn't collect, they don't...

Jan 2021
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Manager

I don't have any real issues to share. When the vendor needs to discuss something, they bring it up....

Jan 2021
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Manager

Parallon has great people that work with us, not against us. Parallon works with us to identify and...

Jan 2021
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Manager

Parallon is one of the best companies that I have ever worked with. A lot of that reflects back on...

Dec 2020
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Manager

Our management likes to see all sorts of different reports, and each time we have a meeting, the...

Dec 2020
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Manager

Parallon is always coming up with different ways that they can help us. We have a robust financial...

Dec 2020
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CFO

Parallon is doing well at meeting our needs. Usually, I like to split the alphabet and have two...

Dec 2020
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Manager

Parallon has been helping us manage patient payments. They have really worked with patients to get...

Aug 2020
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Manager

The vendor is on top of everything. Before something happens, they call us to give us a heads up...

Aug 2020
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Manager

The vendor is a great partner. I can tell by the way the vendor treats our patients on the phone. We...

Aug 2020
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Manager

What we pay is definitely a benefit to our organization compared to what we paid our previous...

Aug 2020
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Manager

Parallon does everything well. They provide educational opportunities for us. They do everything...

Aug 2020
(0)
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Analyst/Coordinator

Parallon could improve their knowledge of our patient access system, which is the software we use to...

Aug 2020
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Analyst/Coordinator

The A/R work was tough at first, but Parallon caught on pretty well. They did a fantastic job with...

Aug 2020
(0)
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Analyst/Coordinator

Parallon is very competitive in their pricing. For the level of service we get from them, the...

Aug 2020
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Manager

Parallon helps us with whatever we request of them. Things seem to be going pretty smoothly. They,...

Jul 2020
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Manager

We have a regular meeting with the firm’s leadership team to review the statistics for each part of...

Jul 2020
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Manager

We have had a few glitches; for example, we found an issue with some monthly statements to patients,...

Jul 2020
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Manager

Parallon keeps everything updated to the point that they look ahead and tell us about things they...

Jul 2020
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Manager

Parallon works closely with us. We are friends with every member of their leadership team. Every...

Jul 2020
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Manager

When we first partnered with Parallon, they saw an issue we were having in our outpatient sites....

Jul 2020
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Director

Parallon has been an amazing partner. We have seen the results we were hoping to see. We weren’t...

Jul 2020
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Director

Through the COVID-19 crisis, Parallon has continued to handle what we have contracted with them....

Jul 2020
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Director

We partner very well with Parallon. A lot of things are important to us in terms of how Parallon is...

Jul 2020
(0)
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Director

Parallon charges according to our contract. They get paid on a contingency fee for A/R, and then...

Jul 2020
(0)
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Director

The Parallon executives have regular calls with us.

Jul 2020
(0)
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Director

When I took over my organization’s relationship with Parallon, I saw opportunities for the workflows...

Jul 2020
(0)
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Director

The thing that stands out with Parallon is the quality of their follow-ups. We can see the notes...

Jul 2020
(0)
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Director

We do regular reviews, and we have been able to use Parallon’s data to strategize around certain...

Jul 2020
(0)
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Director

Parallon has made sure that all the right people are coming to the table to ensure the success of...

Jul 2020
(0)
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VP/Other Executive

I would give Parallon a high rating for supporting us during the COVID-19 crisis. They have been...

Jul 2020
(0)
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VP/Other Executive

Overall, our experience has been very good with Parallon. The people that we work with are very...

Jul 2020
(0)
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VP/Other Executive

Parallon does a good job of not charging us for everything. They are very fair and equitable in...

Jul 2020
(0)
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VP/Other Executive

When we are trying to overcome something, Parallon is very good at coming to the table and walking...

Jul 2020
(0)
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VP/Other Executive

There is always room for improvement. That is why I can’t give Parallon a perfect rating. That...

Jul 2020
(0)
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VP/Other Executive

Parallon does a very good job with their strategic ability. They are very good at being transparent...

Jul 2020
(0)
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VP/Other Executive

At the executive level, Parallon does a very good job of reaching out to us and having timely...

Jul 2020
(0)
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Director

Overall, Parallon is very responsive and helpful. Whenever there are any issues or concerns that...

Jun 2020
(0)
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Director

While Parallon is great at being responsive, answering questions, and providing the reporting that...

Jun 2020
(0)
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Director

In terms of the difference between our vendors, a lot has to do with size. Vendors who do everything...

Jun 2020
(0)
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VP/Other Executive

I like the partnership that we have with the vendor, and I like their flexibility and willingness to...

Jun 2020
(0)
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VP/Other Executive

The vendor has supported us well during the COVID-19 crisis. We haven't done a lot with the vendor...

Jun 2020
(0)
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Director

I would give Parallon a high rating for executive involvement. We are on a first-name basis with an...

Jun 2020
(0)
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Director

Parallon’s greatest strength is their people. They offer a number of services that we currently...

Jun 2020
(0)
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Manager

We don’t have any issues as far as the vendor's performance goes. We are keeping them to do our...

May 2020
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Manager

The vendor is always willing to work with us if we need something, and they are always available if...

May 2020
(0)
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Manager

The vendor is always proactive and is open to a lot of webinars. The vendor is very advanced in some...

May 2020
(0)
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