Parallon Extended Business Office
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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VP/Other Executive

Compared to our previous firm, Parallon has improved our collections. There are some controls that...

Mar 2022
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VP/Other Executive

We are using another firm for something else, and Parallon is not up to the level of the other firm....

Mar 2022
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VP/Other Executive

Parallon charged more than I would have liked them to, but in general, they avoided...

Mar 2022
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VP/Other Executive

The firm is very responsive to our needs. When concerns arise, the firm has been very accommodating...

Mar 2022
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Director

Parallon is one of the firms we like the least. They haven't focused enough on our smaller claims,...

Nov 2021
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Director

Parallon has been absolutely fantastic. Our expectations have been pretty low, but Parallon has...

Nov 2021
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Director

The firm's customer service is phenomenal, timely, and thorough. Parallon is constantly monitoring...

Nov 2021
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Director

The firm utilizes their resources extremely well when they are rolling out the offerings they...

Nov 2021
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Manager

Parallon has been a good, adaptive partner. They have a high level of customer service and strong,...

Oct 2021
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Analyst/Coordinator

We are feeling a little more nickel-and-dimed now. It seems like Parallon recently became more aware...

Jul 2021
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Analyst/Coordinator

There have been a couple of instances this year where Parallon has disclosed PHI that they should...

Jul 2021
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Analyst/Coordinator

Parallon is always very proactive with us about the different business lines that they offer. If...

Jul 2021
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Analyst/Coordinator

When we brought Parallon on to do some work, they boasted about their ability to work within one of...

Jul 2021
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Analyst/Coordinator

Parallon has exceeded all my expectations. Compared to my interactions with other vendors that do...

Jul 2021
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Analyst/Coordinator

Smaller hospitals may not get some of the same attention from Parallon as some of the bigger...

Jul 2021
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Director

Parallon has been great. They are one of my favorite firms to work with. They are very charitable to...

Jul 2021
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Director

We utilize a few agencies, but Parallon is our best performer. I really like them. Parallon gives us...

Jul 2021
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Director

Parallon has a lot of standardization. They also have a plethora of tools available to their clients...

Jun 2021
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Director

The vendor tends to favor one particular organization over everybody else. They are not very open...

Jun 2021
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Director

Parallon’s support exceeds our expectations from the account manager all the way to the executive...

Jun 2021
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Director

Parallon does an exceptional job executing against our requirements. Some things we request take...

Jun 2021
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Manager

The communication piece is important. Parallon’s communication is great. We always make sure that we...

Jun 2021
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Manager

We have a good relationship with our direct contact as well as the Parallon team in general. If...

Jun 2021
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Manager

At this point, there is not much Parallon could do to improve. I would tell them just to continue to...

Jun 2021
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Manager

Parallon tries to not overcharge us. They are very consistent with their process. I would definitely...

Jun 2021
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Director

Parallon abides by our contractual rules about when they can and cannot invoice us. We have pretty...

Jun 2021
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Director

When we have questions, Parallon looks into things for us, and they correct something if it needs to...

Jun 2021
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Director

Parallon could improve by offering a proactive, above-and-beyond root-cause analysis. We had a lot...

Jun 2021
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Director

We had some issues with the way Parallon was routing requests. If they had a bill they didn't know...

Jun 2021
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Director

When we ask Parallon what they see going on in the industry or what other clients do, they might...

Jun 2021
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Director

To better meet our expectations, Parallon could collect more money and resolve more accounts. They...

Jun 2021
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Director

Our client executive at Parallon is very easy to contact, knowledgeable, and understanding. They...

Jun 2021
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Manager

Parallon really listens to what our project is, and they come up with good ideas to meet those goals...

Jun 2021
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Manager

Anybody needing an A/R vendor or an A/R wind down would be extremely satisfied to work with...

Jun 2021
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Manager

Most clients' reporting enhancements could always be improved on. It takes a little bit to get the...

Jun 2021
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Director

Parallon is good enough. Nobody will care about my A/R as much as I do. Nobody that is outsourced...

May 2021
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