Parallon Extended Business Office
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Subject Expert
Mollie Hunt
Research Director
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User Commentary
Compared to our previous firm, Parallon has improved our collections. There are some controls that...
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We are using another firm for something else, and Parallon is not up to the level of the other firm....
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Parallon charged more than I would have liked them to, but in general, they avoided...
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The firm is very responsive to our needs. When concerns arise, the firm has been very accommodating...
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Parallon is one of the firms we like the least. They haven't focused enough on our smaller claims,...
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Parallon has been absolutely fantastic. Our expectations have been pretty low, but Parallon has...
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The firm's customer service is phenomenal, timely, and thorough. Parallon is constantly monitoring...
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The firm utilizes their resources extremely well when they are rolling out the offerings they...
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Parallon has been a good, adaptive partner. They have a high level of customer service and strong,...
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We are feeling a little more nickel-and-dimed now. It seems like Parallon recently became more aware...
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There have been a couple of instances this year where Parallon has disclosed PHI that they should...
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Parallon is always very proactive with us about the different business lines that they offer. If...
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When we brought Parallon on to do some work, they boasted about their ability to work within one of...
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Parallon has exceeded all my expectations. Compared to my interactions with other vendors that do...
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Smaller hospitals may not get some of the same attention from Parallon as some of the bigger...
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Parallon has been great. They are one of my favorite firms to work with. They are very charitable to...
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We utilize a few agencies, but Parallon is our best performer. I really like them. Parallon gives us...
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Parallon has a lot of standardization. They also have a plethora of tools available to their clients...
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The vendor tends to favor one particular organization over everybody else. They are not very open...
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Parallon’s support exceeds our expectations from the account manager all the way to the executive...
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Parallon does an exceptional job executing against our requirements. Some things we request take...
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The communication piece is important. Parallon’s communication is great. We always make sure that we...
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We have a good relationship with our direct contact as well as the Parallon team in general. If...
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At this point, there is not much Parallon could do to improve. I would tell them just to continue to...
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Parallon tries to not overcharge us. They are very consistent with their process. I would definitely...
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Parallon abides by our contractual rules about when they can and cannot invoice us. We have pretty...
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When we have questions, Parallon looks into things for us, and they correct something if it needs to...
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Parallon could improve by offering a proactive, above-and-beyond root-cause analysis. We had a lot...
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We had some issues with the way Parallon was routing requests. If they had a bill they didn't know...
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When we ask Parallon what they see going on in the industry or what other clients do, they might...
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To better meet our expectations, Parallon could collect more money and resolve more accounts. They...
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Our client executive at Parallon is very easy to contact, knowledgeable, and understanding. They...
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Parallon really listens to what our project is, and they come up with good ideas to meet those goals...
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Anybody needing an A/R vendor or an A/R wind down would be extremely satisfied to work with...
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Most clients' reporting enhancements could always be improved on. It takes a little bit to get the...
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Parallon is good enough. Nobody will care about my A/R as much as I do. Nobody that is outsourced...
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