Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
Relationship
We chose Parallon because there was some familiarity with the company. We had dealt with the sales...
Login or Create an Account to see details.
Director
Tools and Methodology
Parallon Extended Business Office’s implementation was probably one of the smoothest that we have...
Login or Create an Account to see details.
Manager
Project Results
The vendor definitely follows through on every single account that we give them, and they go above...
Login or Create an Account to see details.
Manager
People and Knowledge
The vendor's staff is very useful, kind, and knowledgeable. We truly appreciate the service that the...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor was forward thinking. When the pandemic started hitting India where Parallon offshored a...
Login or Create an Account to see details.
Manager
ROI and Cost
We are charged a flat rate based on the dollars collected. If the vendor doesn't collect, they don't...
Login or Create an Account to see details.
Manager
Tools and Methodology
I don't have any real issues to share. When the vendor needs to discuss something, they bring it up....
Login or Create an Account to see details.
Manager
People and Knowledge
Parallon has great people that work with us, not against us. Parallon works with us to identify and...
Login or Create an Account to see details.
Manager
Relationship
Parallon is one of the best companies that I have ever worked with. A lot of that reflects back on...
Login or Create an Account to see details.
Manager
Tools and Methodology
Our management likes to see all sorts of different reports, and each time we have a meeting, the...
Login or Create an Account to see details.
Manager
Relationship
Parallon is always coming up with different ways that they can help us. We have a robust financial...
Login or Create an Account to see details.
CFO
Project Results
Parallon is doing well at meeting our needs. Usually, I like to split the alphabet and have two...
Login or Create an Account to see details.
Manager
Project Results
Parallon has been helping us manage patient payments. They have really worked with patients to get...
Login or Create an Account to see details.
Manager
Relationship
The vendor is on top of everything. Before something happens, they call us to give us a heads up...
Login or Create an Account to see details.
Manager
Relationship
The vendor is a great partner. I can tell by the way the vendor treats our patients on the phone. We...
Login or Create an Account to see details.
Manager
ROI and Cost
What we pay is definitely a benefit to our organization compared to what we paid our previous...
Login or Create an Account to see details.
Manager
Tools and Methodology
Parallon does everything well. They provide educational opportunities for us. They do everything...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
Parallon could improve their knowledge of our patient access system, which is the software we use to...
Login or Create an Account to see details.
Analyst/Coordinator
Project Results
The A/R work was tough at first, but Parallon caught on pretty well. They did a fantastic job with...
Login or Create an Account to see details.
Analyst/Coordinator
ROI and Cost
Parallon is very competitive in their pricing. For the level of service we get from them, the...
Login or Create an Account to see details.
Manager
People and Knowledge
Parallon helps us with whatever we request of them. Things seem to be going pretty smoothly. They,...
Login or Create an Account to see details.
Manager
Relationship
We have a regular meeting with the firm’s leadership team to review the statistics for each part of...
Login or Create an Account to see details.
Manager
Tools and Methodology
We have had a few glitches; for example, we found an issue with some monthly statements to patients,...
Login or Create an Account to see details.
Manager
People and Knowledge
Parallon keeps everything updated to the point that they look ahead and tell us about things they...
Login or Create an Account to see details.
Manager
Relationship
Parallon works closely with us. We are friends with every member of their leadership team. Every...
Login or Create an Account to see details.
Manager
Tools and Methodology
When we first partnered with Parallon, they saw an issue we were having in our outpatient sites....
Login or Create an Account to see details.
Director
Tools and Methodology
Parallon has been an amazing partner. We have seen the results we were hoping to see. We weren’t...
Login or Create an Account to see details.
Director
Tools and Methodology
Through the COVID-19 crisis, Parallon has continued to handle what we have contracted with them....
Login or Create an Account to see details.
Director
Relationship
We partner very well with Parallon. A lot of things are important to us in terms of how Parallon is...
Login or Create an Account to see details.
Director
ROI and Cost
Parallon charges according to our contract. They get paid on a contingency fee for A/R, and then...
Login or Create an Account to see details.
Director
Relationship
The Parallon executives have regular calls with us.
Login or Create an Account to see details.
Director
Tools and Methodology
When I took over my organization’s relationship with Parallon, I saw opportunities for the workflows...
Login or Create an Account to see details.
Director
Tools and Methodology
The thing that stands out with Parallon is the quality of their follow-ups. We can see the notes...
Login or Create an Account to see details.
Director
Tools and Methodology
We do regular reviews, and we have been able to use Parallon’s data to strategize around certain...
Login or Create an Account to see details.
Director
Relationship
Parallon has made sure that all the right people are coming to the table to ensure the success of...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
I would give Parallon a high rating for supporting us during the COVID-19 crisis. They have been...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
Overall, our experience has been very good with Parallon. The people that we work with are very...
Login or Create an Account to see details.
VP/Other Executive
ROI and Cost
Parallon does a good job of not charging us for everything. They are very fair and equitable in...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
When we are trying to overcome something, Parallon is very good at coming to the table and walking...
Login or Create an Account to see details.
VP/Other Executive
Other Observations
There is always room for improvement. That is why I can’t give Parallon a perfect rating. That...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
Parallon does a very good job with their strategic ability. They are very good at being transparent...
Login or Create an Account to see details.
VP/Other Executive
Relationship
At the executive level, Parallon does a very good job of reaching out to us and having timely...
Login or Create an Account to see details.
Director
Tools and Methodology
Overall, Parallon is very responsive and helpful. Whenever there are any issues or concerns that...
Login or Create an Account to see details.
Director
Other Observations
While Parallon is great at being responsive, answering questions, and providing the reporting that...
Login or Create an Account to see details.
Director
Tools and Methodology
In terms of the difference between our vendors, a lot has to do with size. Vendors who do everything...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I like the partnership that we have with the vendor, and I like their flexibility and willingness to...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
The vendor has supported us well during the COVID-19 crisis. We haven't done a lot with the vendor...
Login or Create an Account to see details.
Director
Relationship
I would give Parallon a high rating for executive involvement. We are on a first-name basis with an...
Login or Create an Account to see details.
Director
People and Knowledge
Parallon’s greatest strength is their people. They offer a number of services that we currently...
Login or Create an Account to see details.
Manager
Other Observations
We don’t have any issues as far as the vendor's performance goes. We are keeping them to do our...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor is always willing to work with us if we need something, and they are always available if...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor is always proactive and is open to a lot of webinars. The vendor is very advanced in some...
Login or Create an Account to see details.
Director
Project Results
Parallon is doing well. They are one of two vendors that we split our bad debt with. Part goes to...
Login or Create an Account to see details.
Director
Project Results
Parallon knows they are being compared at the corporate level for all our different hospitals, so...
Login or Create an Account to see details.
Director
Relationship
I have better response outcomes with another vendor than I do with Parallon. I connect better with...
Login or Create an Account to see details.
VP/Other Executive
Relationship
There were some delays related to the enterprise system that we were on, but we didn't have any...
Login or Create an Account to see details.
VP/Other Executive
Lessons Learned
The vendor has not maximized their development in some areas yet, and it is really good to have some...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The vendor has exceeded my expectations. Things have gone better than I anticipated. The...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The executive involvement from the vendor has been phenomenal, and the partnership we have with the...
Login or Create an Account to see details.
VP/Other Executive
ROI and Cost
Since we have been live, our cash has increased exponentially. We have received our money’s worth....
Login or Create an Account to see details.
VP/Other Executive
Project Results
I give the vendor a high rating for helping us drive tangible outcomes as we were building and...
Login or Create an Account to see details.
Manager
Tools and Methodology
I have worked with other parties before, and Parallon is really on top of the work they do. Parallon...
Login or Create an Account to see details.
Manager
Other Observations
If Parallon were not doing well and things were really bad, we obviously wouldn't be engaging with...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
The one thing I wish Parallon would do is more closely watch our A/R accounts as they move through...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I don't see Parallon as a bad partner. We signed with the company when it was still The Outsource...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
The people working on our account are good. Our executive contact from Parallon is very involved in...
Login or Create an Account to see details.
Advanced Filters
Preferences