Parallon Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Relationship, Relationship

As Parallon has changed their business model, we have seen a deterioration in results and outcomes...

Nov 2023
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Director

Relationship, Relationship, Value, Value, Value

As much as I wouldn't want to buy Parallon's services again, we would purchase their services again....

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is somewhat flexible. But compared to how I feel with other firms, I struggle with the fact...

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is a great partner. Parallon does one area of our collections. Because of our volume,...

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is not helping us strategically. I have to ask questions of Parallon and follow up on the...

Nov 2023
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Manager

Relationship, Relationship, Relationship

I don’t like the way that Parallon treats their clients. The firm took away the employees who were...

Nov 2023
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Manager

Relationship, Relationship, Relationship

One reason that Parallon is not meeting expectations is that they don’t have all the details of what...

Nov 2023
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Manager

Value, Value, Value

Parallon did a lot of the analysis for what they would have in their staffing, and our volumes are...

Nov 2023
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Manager

Relationship, Relationship, Relationship

Parallon wanted to take the lead on certain things, but when it came to other things, they looked...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There are no imminent issues in terms of making a change away from Parallon. Making a change is a...

Nov 2023
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Manager

Relationship, Relationship, Services

We probably ask for more than other customers, and the firm is always accommodating. We ask for...

Oct 2023
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Manager

Relationship, Operations, Services

Parallon could be more proactive. We shouldn't have to ask for the trending information we are...

Oct 2023
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Manager

Relationship, Relationship

We have members of the leadership team on our calls.

Oct 2023
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Manager

Relationship, Operations, Services

The firm's ability to drive tangible outcomes goes back to Parallon's strategic ability. Their...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

When it comes to secondary collections, Parallon has always been proactive with their information,...

Jul 2023
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Manager

Relationship, Services

I feel like Parallon goes above and beyond. If a claim is not paid according to the fee schedule,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have close contact with Parallon, and we have regular meetings where we go over everything. If...

Jul 2023
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CFO

Relationship, Relationship, Relationship

Parallon exceeded our expectations with the feedback they gave us on things that we could do to...

Apr 2023
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CFO

Relationship, Relationship, Relationship

We would tell friends or peers considering Parallon that Parallon is very qualified. They respond...

Apr 2023
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CFO

Services

The only thing that we were a little disappointed in Parallon with was that when the engagement...

Apr 2023
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Director

Relationship

I can reach out to my contact about special circumstances or accounts, and they are always very...

Feb 2023
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Director

Value

I think everyone at our facility who has had to deal with Parallon would choose not to purchase...

Jan 2023
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Manager

Relationship

We do a small amount of business with Parallon, but I like the person working on our accounts and...

Jan 2023
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Manager

Relationship, Services

Parallon leaves opportunities on the table. I used a different firm in the past, and they helped me...

Jan 2023
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Manager

Loyalty

We would have renewed with Parallon if we could have, but now we are doing an RFP process.

Jan 2023
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Manager

Relationship

Parallon provides a great service for us. We have put them through a lot of changes. The firm is a...

Jan 2023
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Manager

Relationship, Services

The firm is so automated that sometimes we have difficulty getting issues resolved related to...

Jan 2023
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Director

Relationship, Services

Parallon does eligibility very well. They keep up with the state programs and with changes. The firm...

Jan 2023
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Director

Services

There is always room for improvement with out-of-state Medicaid because of the nature of the beast....

Jan 2023
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Director

Value

We always want the firm to charge less, but their rates are lower than other companies I have worked...

Jan 2023
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Director

Relationship

I really like Parallon. We have a good relationship. They have changed names a few times, and we...

Jan 2023
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Director

Relationship

I would recommend the firm to a friend or peer. Parallon is thorough. If they have questions, they...

Jan 2023
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Director

Relationship

Parallon has changed their business model, so we are looking for a new partner. Parallon notified us...

Jan 2023
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Director

Relationship

Parallon is collaborative and great to work with. They are very personable yet very professional....

Jan 2023
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