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Parallon Extended Business Office Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
We chose Parallon because there was some familiarity with the company. We had dealt with the sales...
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Director
Tools and Methodology
Parallon Extended Business Office’s implementation was probably one of the smoothest that we have...
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Manager
Project Results
The vendor definitely follows through on every single account that we give them, and they go above...
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Manager
People and Knowledge
The vendor's staff is very useful, kind, and knowledgeable. We truly appreciate the service that the...
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Manager
Tools and Methodology
The vendor was forward thinking. When the pandemic started hitting India where Parallon offshored a...
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Manager
ROI and Cost
We are charged a flat rate based on the dollars collected. If the vendor doesn't collect, they don't...
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Manager
Tools and Methodology
I don't have any real issues to share. When the vendor needs to discuss something, they bring it up....
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Manager
People and Knowledge
Parallon has great people that work with us, not against us. Parallon works with us to identify and...
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Manager
Relationship
Parallon is one of the best companies that I have ever worked with. A lot of that reflects back on...
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Manager
Tools and Methodology
Our management likes to see all sorts of different reports, and each time we have a meeting, the...
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Manager
Relationship
Parallon is always coming up with different ways that they can help us. We have a robust financial...
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CFO
Project Results
Parallon is doing well at meeting our needs. Usually, I like to split the alphabet and have two...
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Manager
Project Results
Parallon has been helping us manage patient payments. They have really worked with patients to get...
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Manager
Relationship
The vendor is on top of everything. Before something happens, they call us to give us a heads up...
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Manager
Relationship
The vendor is a great partner. I can tell by the way the vendor treats our patients on the phone. We...
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Manager
ROI and Cost
What we pay is definitely a benefit to our organization compared to what we paid our previous...
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Manager
Tools and Methodology
Parallon does everything well. They provide educational opportunities for us. They do everything...
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Analyst/Coordinator
People and Knowledge
Parallon could improve their knowledge of our patient access system, which is the software we use to...
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Analyst/Coordinator
Project Results
The A/R work was tough at first, but Parallon caught on pretty well. They did a fantastic job with...
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Analyst/Coordinator
ROI and Cost
Parallon is very competitive in their pricing. For the level of service we get from them, the...
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Manager
People and Knowledge
Parallon helps us with whatever we request of them. Things seem to be going pretty smoothly. They,...
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Manager
Relationship
We have a regular meeting with the firm’s leadership team to review the statistics for each part of...
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Manager
Tools and Methodology
We have had a few glitches; for example, we found an issue with some monthly statements to patients,...
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Manager
People and Knowledge
Parallon keeps everything updated to the point that they look ahead and tell us about things they...
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Manager
Relationship
Parallon works closely with us. We are friends with every member of their leadership team. Every...
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Manager
Tools and Methodology
When we first partnered with Parallon, they saw an issue we were having in our outpatient sites....
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Director
Tools and Methodology
Parallon has been an amazing partner. We have seen the results we were hoping to see. We weren’t...
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Director
Tools and Methodology
Through the COVID-19 crisis, Parallon has continued to handle what we have contracted with them....
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Director
Relationship
We partner very well with Parallon. A lot of things are important to us in terms of how Parallon is...
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Director
ROI and Cost
Parallon charges according to our contract. They get paid on a contingency fee for A/R, and then...
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Director
Relationship
The Parallon executives have regular calls with us.
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Director
Tools and Methodology
When I took over my organization’s relationship with Parallon, I saw opportunities for the workflows...
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Director
Tools and Methodology
The thing that stands out with Parallon is the quality of their follow-ups. We can see the notes...
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Director
Tools and Methodology
We do regular reviews, and we have been able to use Parallon’s data to strategize around certain...
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Director
Relationship
Parallon has made sure that all the right people are coming to the table to ensure the success of...
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VP/Other Executive
Tools and Methodology
I would give Parallon a high rating for supporting us during the COVID-19 crisis. They have been...
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VP/Other Executive
People and Knowledge
Overall, our experience has been very good with Parallon. The people that we work with are very...
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VP/Other Executive
ROI and Cost
Parallon does a good job of not charging us for everything. They are very fair and equitable in...
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VP/Other Executive
Tools and Methodology
When we are trying to overcome something, Parallon is very good at coming to the table and walking...
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VP/Other Executive
Other Observations
There is always room for improvement. That is why I can’t give Parallon a perfect rating. That...
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VP/Other Executive
Tools and Methodology
Parallon does a very good job with their strategic ability. They are very good at being transparent...
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VP/Other Executive
Relationship
At the executive level, Parallon does a very good job of reaching out to us and having timely...
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Director
Tools and Methodology
Overall, Parallon is very responsive and helpful. Whenever there are any issues or concerns that...
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Director
Other Observations
While Parallon is great at being responsive, answering questions, and providing the reporting that...
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Director
Tools and Methodology
In terms of the difference between our vendors, a lot has to do with size. Vendors who do everything...
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VP/Other Executive
Relationship
I like the partnership that we have with the vendor, and I like their flexibility and willingness to...
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VP/Other Executive
Tools and Methodology
The vendor has supported us well during the COVID-19 crisis. We haven't done a lot with the vendor...
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Director
Relationship
I would give Parallon a high rating for executive involvement. We are on a first-name basis with an...
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Director
People and Knowledge
Parallon’s greatest strength is their people. They offer a number of services that we currently...
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Manager
Other Observations
We don’t have any issues as far as the vendor's performance goes. We are keeping them to do our...
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Manager
Tools and Methodology
The vendor is always willing to work with us if we need something, and they are always available if...
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Manager
Tools and Methodology
The vendor is always proactive and is open to a lot of webinars. The vendor is very advanced in some...
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Director
Project Results
Parallon is doing well. They are one of two vendors that we split our bad debt with. Part goes to...
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Director
Project Results
Parallon knows they are being compared at the corporate level for all our different hospitals, so...
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Director
Relationship
I have better response outcomes with another vendor than I do with Parallon. I connect better with...
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VP/Other Executive
Relationship
There were some delays related to the enterprise system that we were on, but we didn't have any...
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VP/Other Executive
Lessons Learned
The vendor has not maximized their development in some areas yet, and it is really good to have some...
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VP/Other Executive
Relationship
The vendor has exceeded my expectations. Things have gone better than I anticipated. The...
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VP/Other Executive
Relationship
The executive involvement from the vendor has been phenomenal, and the partnership we have with the...
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VP/Other Executive
ROI and Cost
Since we have been live, our cash has increased exponentially. We have received our money’s worth....
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VP/Other Executive
Project Results
I give the vendor a high rating for helping us drive tangible outcomes as we were building and...
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Manager
Tools and Methodology
I have worked with other parties before, and Parallon is really on top of the work they do. Parallon...
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Manager
Other Observations
If Parallon were not doing well and things were really bad, we obviously wouldn't be engaging with...
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VP/Other Executive
Tools and Methodology
The one thing I wish Parallon would do is more closely watch our A/R accounts as they move through...
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VP/Other Executive
Relationship
I don't see Parallon as a bad partner. We signed with the company when it was still The Outsource...
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VP/Other Executive
People and Knowledge
The people working on our account are good. Our executive contact from Parallon is very involved in...
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