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Parallon Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Relationship

We chose Parallon because there was some familiarity with the company. We had dealt with the sales...

Jan 2021
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Director

Tools and Methodology

Parallon Extended Business Office’s implementation was probably one of the smoothest that we have...

Jan 2021
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Manager

Project Results

The vendor definitely follows through on every single account that we give them, and they go above...

Jan 2021
(0)
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Manager

People and Knowledge

The vendor's staff is very useful, kind, and knowledgeable. We truly appreciate the service that the...

Jan 2021
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Manager

Tools and Methodology

The vendor was forward thinking. When the pandemic started hitting India where Parallon offshored a...

Jan 2021
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Manager

ROI and Cost

We are charged a flat rate based on the dollars collected. If the vendor doesn't collect, they don't...

Jan 2021
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Manager

Tools and Methodology

I don't have any real issues to share. When the vendor needs to discuss something, they bring it up....

Jan 2021
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Manager

People and Knowledge

Parallon has great people that work with us, not against us. Parallon works with us to identify and...

Jan 2021
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Manager

Relationship

Parallon is one of the best companies that I have ever worked with. A lot of that reflects back on...

Dec 2020
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Manager

Tools and Methodology

Our management likes to see all sorts of different reports, and each time we have a meeting, the...

Dec 2020
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Manager

Relationship

Parallon is always coming up with different ways that they can help us. We have a robust financial...

Dec 2020
(0)
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CFO

Project Results

Parallon is doing well at meeting our needs. Usually, I like to split the alphabet and have two...

Dec 2020
(0)
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Manager

Project Results

Parallon has been helping us manage patient payments. They have really worked with patients to get...

Aug 2020
(0)
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Manager

Relationship

The vendor is on top of everything. Before something happens, they call us to give us a heads up...

Aug 2020
(0)
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Manager

Relationship

The vendor is a great partner. I can tell by the way the vendor treats our patients on the phone. We...

Aug 2020
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Manager

ROI and Cost

What we pay is definitely a benefit to our organization compared to what we paid our previous...

Aug 2020
(0)
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Manager

Tools and Methodology

Parallon does everything well. They provide educational opportunities for us. They do everything...

Aug 2020
(0)
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Analyst/Coordinator

People and Knowledge

Parallon could improve their knowledge of our patient access system, which is the software we use to...

Aug 2020
(0)
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Analyst/Coordinator

Project Results

The A/R work was tough at first, but Parallon caught on pretty well. They did a fantastic job with...

Aug 2020
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Analyst/Coordinator

ROI and Cost

Parallon is very competitive in their pricing. For the level of service we get from them, the...

Aug 2020
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Manager

People and Knowledge

Parallon helps us with whatever we request of them. Things seem to be going pretty smoothly. They,...

Jul 2020
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Manager

Relationship

We have a regular meeting with the firm’s leadership team to review the statistics for each part of...

Jul 2020
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Manager

Tools and Methodology

We have had a few glitches; for example, we found an issue with some monthly statements to patients,...

Jul 2020
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Manager

People and Knowledge

Parallon keeps everything updated to the point that they look ahead and tell us about things they...

Jul 2020
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Manager

Relationship

Parallon works closely with us. We are friends with every member of their leadership team. Every...

Jul 2020
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Manager

Tools and Methodology

When we first partnered with Parallon, they saw an issue we were having in our outpatient sites....

Jul 2020
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Director

Tools and Methodology

Parallon has been an amazing partner. We have seen the results we were hoping to see. We weren’t...

Jul 2020
(0)
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Director

Tools and Methodology

Through the COVID-19 crisis, Parallon has continued to handle what we have contracted with them....

Jul 2020
(0)
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Director

Relationship

We partner very well with Parallon. A lot of things are important to us in terms of how Parallon is...

Jul 2020
(0)
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Director

ROI and Cost

Parallon charges according to our contract. They get paid on a contingency fee for A/R, and then...

Jul 2020
(0)
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Director

Relationship

The Parallon executives have regular calls with us.

Jul 2020
(0)
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Director

Tools and Methodology

When I took over my organization’s relationship with Parallon, I saw opportunities for the workflows...

Jul 2020
(0)
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Director

Tools and Methodology

The thing that stands out with Parallon is the quality of their follow-ups. We can see the notes...

Jul 2020
(0)
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Director

Tools and Methodology

We do regular reviews, and we have been able to use Parallon’s data to strategize around certain...

Jul 2020
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Director

Relationship

Parallon has made sure that all the right people are coming to the table to ensure the success of...

Jul 2020
(0)
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VP/Other Executive

Tools and Methodology

I would give Parallon a high rating for supporting us during the COVID-19 crisis. They have been...

Jul 2020
(0)
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VP/Other Executive

People and Knowledge

Overall, our experience has been very good with Parallon. The people that we work with are very...

Jul 2020
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VP/Other Executive

ROI and Cost

Parallon does a good job of not charging us for everything. They are very fair and equitable in...

Jul 2020
(0)
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VP/Other Executive

Tools and Methodology

When we are trying to overcome something, Parallon is very good at coming to the table and walking...

Jul 2020
(0)
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VP/Other Executive

Other Observations

There is always room for improvement. That is why I can’t give Parallon a perfect rating. That...

Jul 2020
(0)
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VP/Other Executive

Tools and Methodology

Parallon does a very good job with their strategic ability. They are very good at being transparent...

Jul 2020
(0)
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VP/Other Executive

Relationship

At the executive level, Parallon does a very good job of reaching out to us and having timely...

Jul 2020
(0)
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Director

Tools and Methodology

Overall, Parallon is very responsive and helpful. Whenever there are any issues or concerns that...

Jun 2020
(0)
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Director

Other Observations

While Parallon is great at being responsive, answering questions, and providing the reporting that...

Jun 2020
(0)
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Director

Tools and Methodology

In terms of the difference between our vendors, a lot has to do with size. Vendors who do everything...

Jun 2020
(0)
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VP/Other Executive

Relationship

I like the partnership that we have with the vendor, and I like their flexibility and willingness to...

Jun 2020
(0)
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VP/Other Executive

Tools and Methodology

The vendor has supported us well during the COVID-19 crisis. We haven't done a lot with the vendor...

Jun 2020
(0)
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Director

Relationship

I would give Parallon a high rating for executive involvement. We are on a first-name basis with an...

Jun 2020
(0)
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Director

People and Knowledge

Parallon’s greatest strength is their people. They offer a number of services that we currently...

Jun 2020
(0)
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Manager

Other Observations

We don’t have any issues as far as the vendor's performance goes. We are keeping them to do our...

May 2020
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Manager

Tools and Methodology

The vendor is always willing to work with us if we need something, and they are always available if...

May 2020
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Manager

Tools and Methodology

The vendor is always proactive and is open to a lot of webinars. The vendor is very advanced in some...

May 2020
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Director

Project Results

Parallon is doing well. They are one of two vendors that we split our bad debt with. Part goes to...

Feb 2020
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Director

Project Results

Parallon knows they are being compared at the corporate level for all our different hospitals, so...

Feb 2020
(0)
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Director

Relationship

I have better response outcomes with another vendor than I do with Parallon. I connect better with...

Feb 2020
(0)
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VP/Other Executive

Relationship

There were some delays related to the enterprise system that we were on, but we didn't have any...

Feb 2020
(0)
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VP/Other Executive

Lessons Learned

The vendor has not maximized their development in some areas yet, and it is really good to have some...

Feb 2020
(0)
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VP/Other Executive

Relationship

The vendor has exceeded my expectations. Things have gone better than I anticipated. The...

Feb 2020
(0)
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VP/Other Executive

Relationship

The executive involvement from the vendor has been phenomenal, and the partnership we have with the...

Feb 2020
(0)
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VP/Other Executive

ROI and Cost

Since we have been live, our cash has increased exponentially. We have received our money’s worth....

Feb 2020
(0)
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VP/Other Executive

Project Results

I give the vendor a high rating for helping us drive tangible outcomes as we were building and...

Feb 2020
(0)
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Manager

Tools and Methodology

I have worked with other parties before, and Parallon is really on top of the work they do. Parallon...

Feb 2020
(0)
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Manager

Other Observations

If Parallon were not doing well and things were really bad, we obviously wouldn't be engaging with...

Feb 2020
(0)
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VP/Other Executive

Tools and Methodology

The one thing I wish Parallon would do is more closely watch our A/R accounts as they move through...

Feb 2020
(0)
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VP/Other Executive

Relationship

I don't see Parallon as a bad partner. We signed with the company when it was still The Outsource...

Feb 2020
(0)
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VP/Other Executive

People and Knowledge

The people working on our account are good. Our executive contact from Parallon is very involved in...

Feb 2020
(0)
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