Home chevron icon Services & Consulting chevron icon Revenue Cycle Services chevron icon Extended Business Office

Parallon Extended Business Office Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Relationship, Relationship

As Parallon has changed their business model, we have seen a deterioration in results and outcomes...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Value, Value, Value

As much as I wouldn't want to buy Parallon's services again, we would purchase their services again....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Services, Services

Parallon is somewhat flexible. But compared to how I feel with other firms, I struggle with the fact...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Services, Services

Parallon is a great partner. Parallon does one area of our collections. Because of our volume,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Services, Services

Parallon is not helping us strategically. I have to ask questions of Parallon and follow up on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

I don’t like the way that Parallon treats their clients. The firm took away the employees who were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

One reason that Parallon is not meeting expectations is that they don’t have all the details of what...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value

Parallon did a lot of the analysis for what they would have in their staffing, and our volumes are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

Parallon wanted to take the lead on certain things, but when it came to other things, they looked...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Services, Services, Services

There are no imminent issues in terms of making a change away from Parallon. Making a change is a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services

We probably ask for more than other customers, and the firm is always accommodating. We ask for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Services

Parallon could be more proactive. We shouldn't have to ask for the trending information we are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have members of the leadership team on our calls.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Services

The firm's ability to drive tangible outcomes goes back to Parallon's strategic ability. Their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

When it comes to secondary collections, Parallon has always been proactive with their information,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

I feel like Parallon goes above and beyond. If a claim is not paid according to the fee schedule,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

We have close contact with Parallon, and we have regular meetings where we go over everything. If...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship

Parallon exceeded our expectations with the feedback they gave us on things that we could do to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship

We would tell friends or peers considering Parallon that Parallon is very qualified. They respond...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Services

The only thing that we were a little disappointed in Parallon with was that when the engagement...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can reach out to my contact about special circumstances or accounts, and they are always very...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I think everyone at our facility who has had to deal with Parallon would choose not to purchase...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do a small amount of business with Parallon, but I like the person working on our accounts and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Parallon leaves opportunities on the table. I used a different firm in the past, and they helped me...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We would have renewed with Parallon if we could have, but now we are doing an RFP process.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Parallon provides a great service for us. We have put them through a lot of changes. The firm is a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

The firm is so automated that sometimes we have difficulty getting issues resolved related to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Parallon does eligibility very well. They keep up with the state programs and with changes. The firm...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

There is always room for improvement with out-of-state Medicaid because of the nature of the beast....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We always want the firm to charge less, but their rates are lower than other companies I have worked...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really like Parallon. We have a good relationship. They have changed names a few times, and we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would recommend the firm to a friend or peer. Parallon is thorough. If they have questions, they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Parallon has changed their business model, so we are looking for a new partner. Parallon notified us...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Parallon is collaborative and great to work with. They are very personable yet very professional....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​