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Relationship, Relationship
As Parallon has changed their business model, we have seen a deterioration in results and outcomes...
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Relationship, Relationship, Value, Value, Value
As much as I wouldn't want to buy Parallon's services again, we would purchase their services again....
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Relationship, Relationship, Relationship, Services, Services
Parallon is somewhat flexible. But compared to how I feel with other firms, I struggle with the fact...
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Relationship, Relationship, Relationship, Services, Services
Parallon is a great partner. Parallon does one area of our collections. Because of our volume,...
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Relationship, Relationship, Relationship, Services, Services
Parallon is not helping us strategically. I have to ask questions of Parallon and follow up on the...
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Relationship, Relationship, Relationship
I don’t like the way that Parallon treats their clients. The firm took away the employees who were...
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Relationship, Relationship, Relationship
One reason that Parallon is not meeting expectations is that they don’t have all the details of what...
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Value, Value, Value
Parallon did a lot of the analysis for what they would have in their staffing, and our volumes are...
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Relationship, Relationship, Relationship
Parallon wanted to take the lead on certain things, but when it came to other things, they looked...
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Relationship, Relationship, Relationship, Services, Services, Services
There are no imminent issues in terms of making a change away from Parallon. Making a change is a...
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Relationship, Relationship, Services
We probably ask for more than other customers, and the firm is always accommodating. We ask for...
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Relationship, Operations, Services
Parallon could be more proactive. We shouldn't have to ask for the trending information we are...
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Relationship, Relationship
We have members of the leadership team on our calls.
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Relationship, Operations, Services
The firm's ability to drive tangible outcomes goes back to Parallon's strategic ability. Their...
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Relationship, Relationship, Services, Services
When it comes to secondary collections, Parallon has always been proactive with their information,...
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Relationship, Services
I feel like Parallon goes above and beyond. If a claim is not paid according to the fee schedule,...
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Relationship, Relationship, Relationship
We have close contact with Parallon, and we have regular meetings where we go over everything. If...
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Relationship, Relationship, Relationship
Parallon exceeded our expectations with the feedback they gave us on things that we could do to...
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Relationship, Relationship, Relationship
We would tell friends or peers considering Parallon that Parallon is very qualified. They respond...
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Services
The only thing that we were a little disappointed in Parallon with was that when the engagement...
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Relationship
I can reach out to my contact about special circumstances or accounts, and they are always very...
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Value
I think everyone at our facility who has had to deal with Parallon would choose not to purchase...
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Relationship
We do a small amount of business with Parallon, but I like the person working on our accounts and...
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Relationship, Services
Parallon leaves opportunities on the table. I used a different firm in the past, and they helped me...
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Loyalty
We would have renewed with Parallon if we could have, but now we are doing an RFP process.
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Relationship
Parallon provides a great service for us. We have put them through a lot of changes. The firm is a...
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Relationship, Services
The firm is so automated that sometimes we have difficulty getting issues resolved related to...
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Relationship, Services
Parallon does eligibility very well. They keep up with the state programs and with changes. The firm...
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Services
There is always room for improvement with out-of-state Medicaid because of the nature of the beast....
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Value
We always want the firm to charge less, but their rates are lower than other companies I have worked...
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Relationship
I really like Parallon. We have a good relationship. They have changed names a few times, and we...
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Relationship
I would recommend the firm to a friend or peer. Parallon is thorough. If they have questions, they...
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Relationship
Parallon has changed their business model, so we are looking for a new partner. Parallon notified us...
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Relationship
Parallon is collaborative and great to work with. They are very personable yet very professional....
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