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Parallon Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Commentary Summary

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Neither
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Negative
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User Commentary

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VP/Other Executive

Relationship

Parallon is an excellent partner to us.

Dec 2023
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VP/Other Executive

Relationship, Relationship

As Parallon has changed their business model, we have seen a deterioration in results and outcomes...

Nov 2023
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Director

Relationship, Relationship, Value, Value, Value

As much as I wouldn't want to buy Parallon's services again, we would purchase their services again....

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is somewhat flexible. But compared to how I feel with other firms, I struggle with the fact...

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is a great partner. Parallon does one area of our collections. Because of our volume,...

Nov 2023
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Director

Relationship, Relationship, Relationship, Services, Services

Parallon is not helping us strategically. I have to ask questions of Parallon and follow up on the...

Nov 2023
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Manager

Relationship, Relationship, Relationship

I don’t like the way that Parallon treats their clients. The firm took away the employees who were...

Nov 2023
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Manager

Relationship, Relationship, Relationship

One reason that Parallon is not meeting expectations is that they don’t have all the details of what...

Nov 2023
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Manager

Value, Value, Value

Parallon did a lot of the analysis for what they would have in their staffing, and our volumes are...

Nov 2023
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Manager

Relationship, Relationship, Relationship

Parallon wanted to take the lead on certain things, but when it came to other things, they looked...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There are no imminent issues in terms of making a change away from Parallon. Making a change is a...

Nov 2023
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Manager

Relationship, Relationship, Services

We probably ask for more than other customers, and the firm is always accommodating. We ask for...

Oct 2023
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Manager

Operations, Services

Parallon could be more proactive. We shouldn't have to ask for the trending information we are...

Oct 2023
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Manager

Relationship, Relationship

We have members of the leadership team on our calls.

Oct 2023
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Manager

Operations, Services

The firm's ability to drive tangible outcomes goes back to Parallon's strategic ability. Their...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

When it comes to secondary collections, Parallon has always been proactive with their information,...

Jul 2023
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Manager

Relationship, Services

I feel like Parallon goes above and beyond. If a claim is not paid according to the fee schedule,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have close contact with Parallon, and we have regular meetings where we go over everything. If...

Jul 2023
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CFO

Relationship, Relationship, Relationship

Parallon exceeded our expectations with the feedback they gave us on things that we could do to...

Apr 2023
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CFO

Relationship, Relationship, Relationship

We would tell friends or peers considering Parallon that Parallon is very qualified. They respond...

Apr 2023
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CFO

Services

The only thing that we were a little disappointed in Parallon with was that when the engagement...

Apr 2023
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