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Patientco Patient Financial Experience Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Director

I probably would buy this product again if I could tweak a few things. There is just one aspect I...

Mar 2021
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Director

I can call the ongoing support all I want, and I never get anybody to answer the phone. If the...

Mar 2021
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Director

One of the benefits of this product is all of the information that the product gives us daily. The...

Mar 2021
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VP/Other Executive

Patientco has been easy to work with and great to partner with. I have enjoyed working with their...

Feb 2021
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VP/Other Executive

Patientco's system is not part of our long-term plans. It was just a tangent. Patientco's system is...

Feb 2021
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VP/Other Executive

The system is web based, so the Patientco upgrades happen in the background. That is good because I...

Feb 2021
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VP/Other Executive

Patientco's system is integrated with other systems we use. The fact that it is web based and...

Feb 2021
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Director

I love the fact that I can sit in a brainstorming meeting with the vendor and say that I wish we...

Jan 2021
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Director

The vendor's team is extremely responsive. I never have to wait for more than a day for a response...

Jan 2021
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Director

We can always hope for lower fees, but the fees from Patientco are fair. I am really happy with the...

Jan 2021
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Director

My biggest thing is an ROI, which is an improvement in my overall collection, and we have seen a...

Jan 2021
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Director

Patientco’s demo literally blew us away. The vendor could do everything that we wanted. We link into...

Jan 2021
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Director

Patientco’s technology is some of the slickest I have ever seen. The vendor listens, and their...

Jan 2021
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Director

We have regular calls with the vendor where they provide a presentation, and we have metrics over...

Oct 2020
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Director

I love Patientco. I have no intention of moving away from this vendor, unlike some other vendors I...

Oct 2020
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Director

In the beginning, I was worried about Patientco keeping their promises, but they always have. There...

Oct 2020
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Director

Sometimes, our goal and the vendor's direction can't align. For example, I will tell the vendor an...

Oct 2020
(0)
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Director

When we initially launched Patientco Patient Financial Experience, we got a lot of feedback from...

Oct 2020
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Director

Patientco's executives have been fantastic. We recently had an issue as we were ironing out the...

Oct 2020
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Director

I haven't been charged for anything outside of what we had in our contract. My organization is a...

Oct 2020
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Director

Patientco has a partnership with nThrive. Their partnership still exists, although I think they are...

Oct 2020
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Director

Patientco is forward facing when it comes to how people are changing the way they pay and the way...

Oct 2020
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Manager

We aren't having any issues with statements; it is just that the response to statements isn't as...

Sep 2020
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Manager

When we asked about changing the language on a statement, we found out there would be a charge. I...

Sep 2020
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Manager

We were having issues with our previous vendor, and we felt that it was best to go with a totally...

Sep 2020
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Manager

We tried to work out the first-time statement, but Patientco's system wasn't compatible with the...

Sep 2020
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Manager

Our end users find the system to be very easy to use. If people need information on their accounts,...

Sep 2020
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Manager

I would give Patientco a high rating for delivering new technology that meets our needs. I believe...

Sep 2020
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Manager

If we upload a file that isn't legible, Patientco will reach out to us by email or phone call. In...

Sep 2020
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Manager

With every issue that comes up, I tend to talk to the initial person, but then it takes longer than...

Sep 2020
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Manager

I would say we have received our money's worth. The money that we are paying Patientco is profitable...

Sep 2020
(0)
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Manager

Overall, we are very satisfied with the system. Some things can be frustrating or painful, but at...

Sep 2020
(0)
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Manager

We are using the online bill pay piece. We have many options for our patients to pay their bills,...

Sep 2020
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Director

The vendor's executives are really engaged. When we have ideas or problems, the vendor jumps right...

Sep 2020
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Director

We got everything we thought we were going to get and more with the solution. Our patient engagement...

Sep 2020
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Director

The front-end process was really confusing. We had one little bump in the road at the beginning, but...

Sep 2020
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Director

The vendor has some things in the pipeline, and we have already been talking to the vendor about...

Sep 2020
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VP/Other Executive

Patientco is part of our long-term plans, with the caveat that I don’t know what is going to end up...

Sep 2020
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VP/Other Executive

I am a very big advocate for Patientco. I recommend them highly. I just think they are good people....

Sep 2020
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VP/Other Executive

I am pretty tough with vendors on pricing. At first, Patientco tried to nickel-and-dime a bit, but I...

Sep 2020
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VP/Other Executive

The integration into our patient portal is not there yet, so that lowers my satisfaction with the...

Sep 2020
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VP/Other Executive

A lot of patients get EOBs in the mail, and they throw them away. I have asked Patientco to get...

Sep 2020
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VP/Other Executive

I can pick up the phone anytime and talk to Patientco executives. That is very good. With some...

Sep 2020
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CFO

I have been extremely pleased with Patientco because of the clarity of their statements that they...

Sep 2020
(0)
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CFO

There is not really any training at all with Patientco, and that is good. For what they provide,...

Sep 2020
(0)
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Manager

I rate the vendor highly for their support during the COVID-19 crisis. We haven’t needed extra...

Aug 2020
(0)
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Manager

The product is part of our long-term plans. We have no plans to change. Things sometimes happen that...

Aug 2020
(0)
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Manager

The vendor keeps all of their promises and then some. They avoid charging for every little thing....

Aug 2020
(0)
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Manager

The vendor has more than we are able to keep up with and implement. It is sometimes hard to grasp...

Aug 2020
(0)
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Manager

Every so often, we get a glitch in the system involving some minor things, like misidentification in...

Aug 2020
(0)
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Manager

We have a hospital and clinics, and we can’t get them on the same bill, which we would really like...

Aug 2020
(0)
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Manager

The vendor has been really good at delivering new technology. They are very progressive and are...

Aug 2020
(0)
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Manager

The vendor’s phone and web support are excellent. The support people are very responsive and...

Aug 2020
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Manager

I don’t know whether there is a lot of vendor executive involvement. In the past, when the vendor...

Aug 2020
(0)
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Manager

The vendor is meeting our needs as far as statistics go, but the way they bill for things doesn’t...

Aug 2020
(0)
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Manager

We are a small hospital, and I don’t know whether I have a better deal than others who have the...

Aug 2020
(0)
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Manager

I have recommended the vendor to multiple colleagues in the industry. The vendor is very progressive...

Aug 2020
(0)
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Analyst/Coordinator

Patientco's support is really quick to respond, whether by phone or by email. We can't see the...

Aug 2020
(0)
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Analyst/Coordinator

Patientco tries to develop new functions or features to improve existing functions. They are great...

Aug 2020
(0)
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Analyst/Coordinator

I would buy the product again. I would recommend it because there are a lot of reporting features...

Aug 2020
(0)
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Analyst/Coordinator

When Patientco develops something new or makes improvements to something that already exists and...

Aug 2020
(0)
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Analyst/Coordinator

There was one change that Patientco made years ago that we had to figure out on our own. Maybe the...

Aug 2020
(0)
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Director

I love the product. It has impacted patient satisfaction. Our A/R days have decreased because of the...

Aug 2020
(0)
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Director

Patientco does a lot of things well, like the user-friendliness of their product. As a user of the...

Aug 2020
(0)
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Director

We measure our ROI based on our A/R days decreasing, and we immediately saw that when we went live...

Aug 2020
(0)
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Director

We used to fold our statements manually and mail them out to Patientco. Having the system has been a...

Aug 2020
(0)
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Director

During the COVID-19 crisis, Patientco has been in continual contact with us to make sure that we can...

Jul 2020
(0)
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Director

I absolutely love Patientco and everybody that we are working with. We have come a long way from...

Jul 2020
(0)
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Director

Patientco is part of our immediate plans. I don't know about anything long term though. I can't...

Jul 2020
(0)
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Manager

Patientco is one of my favorite vendors. I have implemented several large projects, and Patientco is...

Jul 2020
(0)
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Manager

The ease of use is constantly improving. There are just so many things coming from Patientco. They...

Jul 2020
(0)
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Manager

Patientco's support is very responsive. The executives are typically involved in a lot of the calls...

Jul 2020
(0)
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Manager

I think my satisfaction will keep improving. There are initiatives that Patientco is working on to...

Jul 2020
(0)
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Manager

The vendor’s technology is really wonderful. The statements are easy to read. The patients really...

Jul 2020
(0)
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Manager

The vendor is a partner. When we have questions or concerns, the vendor immediately helps us. They...

Jul 2020
(0)
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VP/Other Executive

Patientco's training was literally two days, and we didn't get any training after optimization. The...

Jul 2020
(0)
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VP/Other Executive

We moved to Patientco's product mainly because our online bill pay was just pitiful. I found a way...

Jul 2020
(0)
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VP/Other Executive

Some of the back-end functions of the cash reconciliation and centralized cash office were the least...

Jul 2020
(0)
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VP/Other Executive

The vendor's automatic payment plan was a big deal for us because people could use it themselves and...

Jul 2020
(0)
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VP/Other Executive

The vendor's company is made up of graduates from the Georgia Institute of Technology, which is the...

Jul 2020
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VP/Other Executive

We looked at a few other vendors. All of them had products with online bill pay, but that wasn't...

Jul 2020
(0)
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VP/Other Executive

We had to end our relationship with Patientco. But I still believe that their tool is the easiest...

Jul 2020
(0)
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VP/Other Executive

When we evaluated the vendor, all the product's payment options made for a very holistic offering....

Jul 2020
(0)
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VP/Other Executive

The vendor had a highly engaged team. They created a team before COVID-19 to be on-site with us....

Jul 2020
(0)
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VP/Other Executive

We really like the vendor's mobile app. It is very intuitive and will really contribute to high...

Jul 2020
(0)
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VP/Other Executive

During the COVID-19 crisis, Patientco was able to respond to some communication requests that we had...

Jul 2020
(0)
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VP/Other Executive

Patientco avoids charging for every little thing. That was one of the reasons that we selected the...

Jul 2020
(0)
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VP/Other Executive

Patientco has done well in terms of growing with our strategic changes regarding integration. We are...

Jul 2020
(0)
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VP/Other Executive

Patientco is growing, and they have some future plans to help patient consumers as they enter...

Jul 2020
(0)
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Director

Patientco is very proactive. We have had a few representatives over the last few years because...

Jul 2020
(0)
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Director

I would give the vendor a high rating for executive involvement. An executive was part of our...

Jul 2020
(0)
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Director

Because of what we have discussed at our semiannual meetings, I would give the vendor a high rating...

Jul 2020
(0)
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Director

When the vendor came in, we thought that we would give them a chance for a dog and pony show, and we...

Jul 2020
(0)
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Manager

We were doing a lot of work with a different vendor, and they mentioned Patientco, and we learned...

Jun 2020
(0)
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Manager

Patientco's system has been a great tool for the organization, and we have gotten really good...

Jun 2020
(0)
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Director

Patientco is extremely responsive and very easy to work with. Their implementation was spot on. We...

May 2020
(0)
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Director

The vendor has been with us every step of the way. Patientco is a phenomenal company. The most...

May 2020
(0)
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Director

Patientco is the best thing since sliced bread. We love the system. I give the system a high rating...

May 2020
(0)
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Director

The vendor’s normal turnaround time for requests is two to four weeks, but during the COVID-19...

May 2020
(0)
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Director

The system has delivered more than I expected it to. I have seen an increase in our patient collections....

May 2020
(0)
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Director

Overall, we are very satisfied with the system. I can’t think of anything the vendor could do better....

May 2020
(0)
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Director

The vendor is executing according to our contract, and I am paying them according to our contract.

May 2020
(0)
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