Patientco Patient Financial Experience Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 9:06:00 AM and Model.EvProductId = 190175

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User Commentary

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Manager

Functionality and Upgrades

We aren't having any issues with statements; it is just that the response to statements isn't as...

Sep 2020
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Manager

ROI / Cost (care and feeding)

When we asked about changing the language on a statement, we found out there would be a charge. I...

Sep 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We were having issues with our previous vendor, and we felt that it was best to go with a totally...

Sep 2020
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Manager

Interfacing and Integration

We tried to work out the first-time statement, but Patientco's system wasn't compatible with the...

Sep 2020
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Manager

Functionality and Upgrades

Our end users find the system to be very easy to use. If people need information on their accounts,...

Sep 2020
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Manager

Technology

I would give Patientco a high rating for delivering new technology that meets our needs. I believe...

Sep 2020
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Manager

Relationship

If we upload a file that isn't legible, Patientco will reach out to us by email or phone call. In...

Sep 2020
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Manager

Service and Support

With every issue that comes up, I tend to talk to the initial person, but then it takes longer than...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I would say we have received our money's worth. The money that we are paying Patientco is profitable...

Sep 2020
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Manager

Functionality and Upgrades

Overall, we are very satisfied with the system. Some things can be frustrating or painful, but at...

Sep 2020
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Manager

Functionality and Upgrades

We are using the online bill pay piece. We have many options for our patients to pay their bills,...

Sep 2020
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Director

Relationship

The vendor's executives are really engaged. When we have ideas or problems, the vendor jumps right...

Sep 2020
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Director

ROI / Cost (care and feeding)

We got everything we thought we were going to get and more with the solution. Our patient engagement...

Sep 2020
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Director

Service and Support

The front-end process was really confusing. We had one little bump in the road at the beginning, but...

Sep 2020
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Director

Future Outlook

The vendor has some things in the pipeline, and we have already been talking to the vendor about...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Patientco is part of our long-term plans, with the caveat that I don’t know what is going to end up...

Sep 2020
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VP/Other Executive

Service and Support

I am a very big advocate for Patientco. I recommend them highly. I just think they are good people....

Sep 2020
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VP/Other Executive

Sales and Contracting

I am pretty tough with vendors on pricing. At first, Patientco tried to nickel-and-dime a bit, but I...

Sep 2020
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VP/Other Executive

Interfacing and Integration

The integration into our patient portal is not there yet, so that lowers my satisfaction with the...

Sep 2020
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VP/Other Executive

Other Observations & Comments

A lot of patients get EOBs in the mail, and they throw them away. I have asked Patientco to get...

Sep 2020
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VP/Other Executive

Relationship

I can pick up the phone anytime and talk to Patientco executives. That is very good. With some...

Sep 2020
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CFO

Relationship

I have been extremely pleased with Patientco because of the clarity of their statements that they...

Sep 2020
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CFO

Lessons Learned

There is not really any training at all with Patientco, and that is good. For what they provide,...

Sep 2020
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Manager

Service and Support

I rate the vendor highly for their support during the COVID-19 crisis. We haven’t needed extra...

Aug 2020
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Manager

Future Outlook

The product is part of our long-term plans. We have no plans to change. Things sometimes happen that...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor keeps all of their promises and then some. They avoid charging for every little thing....

Aug 2020
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Manager

Sales and Contracting

The vendor has more than we are able to keep up with and implement. It is sometimes hard to grasp...

Aug 2020
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Manager

Functionality and Upgrades

Every so often, we get a glitch in the system involving some minor things, like misidentification in...

Aug 2020
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Manager

Functionality and Upgrades

We have a hospital and clinics, and we can’t get them on the same bill, which we would really like...

Aug 2020
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Manager

Sales and Contracting

The vendor has been really good at delivering new technology. They are very progressive and are...

Aug 2020
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Manager

Sales and Contracting

The vendor’s phone and web support are excellent. The support people are very responsive and...

Aug 2020
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Manager

Service and Support

I don’t know whether there is a lot of vendor executive involvement. In the past, when the vendor...

Aug 2020
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Manager

Functionality and Upgrades

The vendor is meeting our needs as far as statistics go, but the way they bill for things doesn’t...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We are a small hospital, and I don’t know whether I have a better deal than others who have the...

Aug 2020
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Manager

Relationship

I have recommended the vendor to multiple colleagues in the industry. The vendor is very progressive...

Aug 2020
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Analyst/Coordinator

Service and Support

Patientco's support is really quick to respond, whether by phone or by email. We can't see the...

Aug 2020
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Analyst/Coordinator

Future Outlook

Patientco tries to develop new functions or features to improve existing functions. They are great...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the product again. I would recommend it because there are a lot of reporting features...

Aug 2020
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Analyst/Coordinator

Implementation and Training

When Patientco develops something new or makes improvements to something that already exists and...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There was one change that Patientco made years ago that we had to figure out on our own. Maybe the...

Aug 2020
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Director

Technology

I love the product. It has impacted patient satisfaction. Our A/R days have decreased because of the...

Aug 2020
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Director

Functionality and Upgrades

Patientco does a lot of things well, like the user-friendliness of their product. As a user of the...

Aug 2020
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Director

ROI / Cost (care and feeding)

We measure our ROI based on our A/R days decreasing, and we immediately saw that when we went live...

Aug 2020
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Director

Functionality and Upgrades

We used to fold our statements manually and mail them out to Patientco. Having the system has been a...

Aug 2020
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Director

Service and Support

During the COVID-19 crisis, Patientco has been in continual contact with us to make sure that we can...

Jul 2020
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Director

Functionality and Upgrades

I absolutely love Patientco and everybody that we are working with. We have come a long way from...

Jul 2020
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Director

Other Observations & Comments

Patientco is part of our immediate plans. I don't know about anything long term though. I can't...

Jul 2020
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Manager

Implementation and Training

Patientco is one of my favorite vendors. I have implemented several large projects, and Patientco is...

Jul 2020
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Manager

Functionality and Upgrades

The ease of use is constantly improving. There are just so many things coming from Patientco. They...

Jul 2020
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Manager

Service and Support

Patientco's support is very responsive. The executives are typically involved in a lot of the calls...

Jul 2020
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Manager

Future Outlook

I think my satisfaction will keep improving. There are initiatives that Patientco is working on to...

Jul 2020
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Manager

Functionality and Upgrades

The vendor’s technology is really wonderful. The statements are easy to read. The patients really...

Jul 2020
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Manager

Relationship

The vendor is a partner. When we have questions or concerns, the vendor immediately helps us. They...

Jul 2020
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VP/Other Executive

Implementation and Training

Patientco's training was literally two days, and we didn't get any training after optimization. The...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We moved to Patientco's product mainly because our online bill pay was just pitiful. I found a way...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Some of the back-end functions of the cash reconciliation and centralized cash office were the least...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor's automatic payment plan was a big deal for us because people could use it themselves and...

Jul 2020
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VP/Other Executive

Relationship

The vendor's company is made up of graduates from the Georgia Institute of Technology, which is the...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We looked at a few other vendors. All of them had products with online bill pay, but that wasn't...

Jul 2020
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VP/Other Executive

Future Outlook

We had to end our relationship with Patientco. But I still believe that their tool is the easiest...

Jul 2020
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VP/Other Executive

Interfacing and Integration

When we evaluated the vendor, all the product's payment options made for a very holistic offering....

Jul 2020
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VP/Other Executive

Implementation and Training

The vendor had a highly engaged team. They created a team before COVID-19 to be on-site with us....

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We really like the vendor's mobile app. It is very intuitive and will really contribute to high...

Jul 2020
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VP/Other Executive

Service and Support

During the COVID-19 crisis, Patientco was able to respond to some communication requests that we had...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Patientco avoids charging for every little thing. That was one of the reasons that we selected the...

Jul 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Patientco has done well in terms of growing with our strategic changes regarding integration. We are...

Jul 2020
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VP/Other Executive

Future Outlook

Patientco is growing, and they have some future plans to help patient consumers as they enter...

Jul 2020
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Director

Service and Support

Patientco is very proactive. We have had a few representatives over the last few years because...

Jul 2020
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Director

Relationship

I would give the vendor a high rating for executive involvement. An executive was part of our...

Jul 2020
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Director

Functionality and Upgrades

Because of what we have discussed at our semiannual meetings, I would give the vendor a high rating...

Jul 2020
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Director

Functionality and Upgrades

When the vendor came in, we thought that we would give them a chance for a dog and pony show, and we...

Jul 2020
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Manager

Relationship

We were doing a lot of work with a different vendor, and they mentioned Patientco, and we learned...

Jun 2020
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Manager

Interfacing and Integration

Patientco's system has been a great tool for the organization, and we have gotten really good...

Jun 2020
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Director

Implementation and Training

Patientco is extremely responsive and very easy to work with. Their implementation was spot on. We...

May 2020
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Director

Functionality and Upgrades

The vendor has been with us every step of the way. Patientco is a phenomenal company. The most...

May 2020
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Director

Functionality and Upgrades

Patientco is the best thing since sliced bread. We love the system. I give the system a high rating...

May 2020
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Director

Service and Support

The vendor’s normal turnaround time for requests is two to four weeks, but during the COVID-19...

May 2020
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Director

Functionality and Upgrades

The system has delivered more than I expected it to. I have seen an increase in our patient collections....

May 2020
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Director

Functionality and Upgrades

Overall, we are very satisfied with the system. I can’t think of anything the vendor could do better....

May 2020
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Director

Other Observations & Comments

The vendor is executing according to our contract, and I am paying them according to our contract.

May 2020
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Manager

Other Observations & Comments

We are always looking to see whether we can get better credit card vendors like Patientco with more...

Jan 2020
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Manager

Functionality and Upgrades

Patientco has the functionality that we need. I get feedback from them, and they listen. They are as...

Jan 2020
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Director

Functionality and Upgrades

We think we are seeing an increase in patient payments with the Patientco product. We are already...

Jan 2020
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Director

Implementation and Training

I can't say enough about Patientco. We did a huge implementation, and their people were amazing....

Jan 2020
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Director

Service and Support

Patientco supplied a ton of information. We did our own training, but Patientco's documentation was...

Jan 2020
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Director

Functionality and Upgrades

There are some defaults in the Patientco product that cause issues downstream. The front-end users...

Jan 2020
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Director

Future Outlook

The Patientco product works exactly as promoted. It is actually better than what we were sold...

Jan 2020