Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Financial Engagement.

Will you help us?

Take A Survey

Patientco Patient Financial Experience
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Financial Engagement.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

Director

Recently, Patientco was purchased by Waystar. I am really curious to see whether a mammoth company...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco has done very well with their product. Their processes for credit card processing and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco's system worked fantastic out of the gate. It enabled us to do what we were doing at...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco could work on some of their ongoing training and some of their training materials. We are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product’s ease of use is like when someone goes to the gas station and swipes their credit card...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco is anticipating needs and issues before we even think about them. They are pretty good,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I expect our future satisfaction with Patientco to be the exact same, and probably even higher. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have seen all the patient comments. We are getting some very positive responses. I sent the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patients have commented in the surveys that they cannot see their balances when they click on the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patientco offered a couple of extra services that we could then eliminate from our other partners....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We will have a pretty steep ROI for Patientco's product over the next few years. It will save us...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Patientco, we did not get training until the very last minute before the system went live. Our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't smoothed out all the kinks yet because we are still adding more things to the system. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does what Patientco says it will do. I would recommend the product based on what I know...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There have been a lot of pain points, but Patientco jumps in and creates what we need very quickly....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

An individual from the RFP has stayed connected with me throughout the entire implementation...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

After the first few weeks, we didn’t have to call support. So we had a very good experience.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We considered other vendors that marketed that they could do the same thing as Patientco and do what...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Each patient can receive everything in one statement, even if they visited multiple facilities. But...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the implementation, Patientco was at our disposal day and night. Some vendors give us only a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The representative who uses the product sees the same thing as a patient. The system is just as easy...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco's support people answer the phone day or night. We chose Patientco because we didn't want...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system aggregates information for us, and we can present the bills in different ways depending...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco does an excellent job of working with their clients to make sure that clients feel...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor only charges us for what we agreed upon in our contract, so they avoid charging for every...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial training was bad. It was a little iffy, but in the long run, it didn’t take us long to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as integration goes, Patientco supports what I can give them. What I can give them is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of product quality, Patientco moves quickly, and they really are a step ahead of us. I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I like about Patientco is I meet with them regularly, and they are willing to take my...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco's system works with our website. If we decided to, we could integrate everything into one...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco's system doesn't allow patients to electronically sign certain forms. That functionality...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we implemented Patientco's system, we were looking to accelerate the point of service...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco does a good job with their service. However, Patientco seems to be growing, and we have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because of where Patientco is in their development cycle, they are still building out some of the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Patientco system is very easy to use in terms of taking payments. The system gives us a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco continues to expand, and we are very happy to be one of their customers. We work very...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were originally looking for a simple solution to provide patients with the means to pay their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco avoids nickel-and-diming. They offer a lot of solutions, and oftentimes, there is not much...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco does an excellent job. When COVID-19 hit, the vendor was quickly on top of things. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn't look at a lot of different companies. We wouldn't normally do that, but the decision to go...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I probably would buy this product again if I could tweak a few things. There is just one aspect I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can call the ongoing support all I want, and I never get anybody to answer the phone. If the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the benefits of this product is all of the information that the product gives us daily. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patientco has been easy to work with and great to partner with. I have enjoyed working with their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patientco's system is not part of our long-term plans. It was just a tangent. Patientco's system is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is web based, so the Patientco upgrades happen in the background. That is good because I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Patientco's system is integrated with other systems we use. The fact that it is web based and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the fact that I can sit in a brainstorming meeting with the vendor and say that I wish we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's team is extremely responsive. I never have to wait for more than a day for a response...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can always hope for lower fees, but the fees from Patientco are fair. I am really happy with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My biggest thing is an ROI, which is an improvement in my overall collection, and we have seen a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco’s demo literally blew us away. The vendor could do everything that we wanted. We link into...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco’s technology is some of the slickest I have ever seen. The vendor listens, and their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular calls with the vendor where they provide a presentation, and we have metrics over...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love Patientco. I have no intention of moving away from this vendor, unlike some other vendors I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the beginning, I was worried about Patientco keeping their promises, but they always have. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, our goal and the vendor's direction can't align. For example, I will tell the vendor an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we initially launched Patientco Patient Financial Experience, we got a lot of feedback from...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco's executives have been fantastic. We recently had an issue as we were ironing out the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't been charged for anything outside of what we had in our contract. My organization is a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco has a partnership with nThrive. Their partnership still exists, although I think they are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patientco is forward facing when it comes to how people are changing the way they pay and the way...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF