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PaxeraUltima Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There's an attempt at partnership. PaxeraHealth is just not very good at it. When we have an issue,...
We really don't get any training from PaxeraHealth. It took them several years to even give us an...
We got a pretty good contract with PaxeraHealth when we signed up with them. They do their job at a...
Things with PaxeraHealth are still not great. They're just slow to respond to issues. The people who...
It is hard to get PaxeraHealth to make changes. Updates are difficult to integrate.
My recommendation of PaxeraUltima depends. If the potential customer is a large office or a...
PaxeraHealth could be a little more proactive and not reactive. It would be nice if they were better...
PaxeraHealth is constantly improving their product and developing new solutions. That is one of...
We have had our fair share of troubles with PaxeraHealth over the years. They have made a lot of...
PaxeraUltima is not overly expensive, and PaxeraHealth doesn’t nickel-and-dime us.
Training was one of PaxeraHealth’s pros. During the implementation, they had somebody on-site for...
PaxeraHealth could improve their communication. A lot of times, we have had to ask for follow-ups,...
Commentary Summary
Comment Type Breakout