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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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Director

When we got eCareCoordinator, it was the premier product on the market, and it was one of the few...

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Philips charges pretty much for every little thing. They charge a fair amount for a lot of different...

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Director

We don’t get much training, and we never get any phone and web support from Philips.

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Director

eCareCoordinator is easy to use because it is intuitive. Some of the new alerts utilize...

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Director

The things that I don’t like about eCareCoordinator are the connectivity with other applications and...

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Director

If I have a question, I go to our contact at the vendor. That person always responds well and...

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Director

The vendor works hard to be proactive. When the vendor swings and tries hard, sometimes that works...

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Director

The system has been a good driver of tangible outcomes for us. The product isn't cheap, but we have...

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Director

I would recommend the product as long as the people have an idea of the market the product is in. I...

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Director

As of now, I would buy the system again. As an organization, we should take a good look at the...

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Director

The product is part of our long-term plans, but everyone is looking for cost savings and advantages....

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Director

The vendor keeps most of their promises, but I don't know whether I would say the vendor keeps all...

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Director

The vendor tends to charge for most things. The vendor doesn't charge for every little thing, but...

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Director

During the COVID-19 pandemic, the vendor has been very good. They have been there to help support us...

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Director

The vendor's upgrades usually work really well. There are usually some issues that arise, but...

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Director

I would break the vendor's training into different sides. The vendor comes in and does some really...

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Director

The product works pretty much as promoted, though there are some issues with the system integrating...

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Director

I sometimes think the vendor could do more with the product than what they are doing with it....

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Director

The system is pretty easy to use. The software is pretty flat, meaning that it takes just a few...

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Director

The system could be upgraded and include things that aren't included now. The vendor tries to work...

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Manager

We have had terrific luck with eCareCoordinator. It really allows us to consolidate all of the...

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Manager

Philips has been available and very responsive to any questions involving the rollout of any new...

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Manager

The Philips system is currently more streamlined than our EMR vendor's telehealth system is. But for...

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Manager

When we do updates with Philips, they almost always go very smoothly. Sometimes we have issues but...

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Manager

eCareCoordinator is a very difficult program. It isn't one that we learn one day to the next. But...

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Manager

We usually get pretty quick answers from the support at Philips. Without eCareCoordinator, we would...

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Manager

Philips is a great partner. We have been partners with them for a very long time, so they are almost...

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Manager

Something negative about eCareCoordinator is that their licensing is ridiculous, and it is tough to...

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Manager

During COVID-19, Philips provided a lot of assistance in letting us deploy wherever we needed to. We...

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Manager

Philips doesn’t nickel-and-dime; they silver-dollar. They aren't charging for every little thing,...

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VP/Other Executive

eCareCoordinator is not really able to integrate with other systems. It was not designed to. The...

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Manager

Philips is part of our long-term plans. eCareCoordinator is the main piece of software for our...

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Manager

All of our Philips upgrades have gone very well. The initial install was good, and the process of...

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Manager

Philips has responded well with pricing for licensing. A lot of people started adding hardware and...

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