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Commentary Summary
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User Commentary
Director
When we got eCareCoordinator, it was the premier product on the market, and it was one of the few...
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Director
Philips charges pretty much for every little thing. They charge a fair amount for a lot of different...
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Director
We don’t get much training, and we never get any phone and web support from Philips.
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Director
eCareCoordinator is easy to use because it is intuitive. Some of the new alerts utilize...
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Director
The things that I don’t like about eCareCoordinator are the connectivity with other applications and...
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Director
If I have a question, I go to our contact at the vendor. That person always responds well and...
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Director
The vendor works hard to be proactive. When the vendor swings and tries hard, sometimes that works...
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Director
The system has been a good driver of tangible outcomes for us. The product isn't cheap, but we have...
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Director
I would recommend the product as long as the people have an idea of the market the product is in. I...
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Director
As of now, I would buy the system again. As an organization, we should take a good look at the...
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Director
The product is part of our long-term plans, but everyone is looking for cost savings and advantages....
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Director
The vendor keeps most of their promises, but I don't know whether I would say the vendor keeps all...
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Director
The vendor tends to charge for most things. The vendor doesn't charge for every little thing, but...
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Director
During the COVID-19 pandemic, the vendor has been very good. They have been there to help support us...
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Director
The vendor's upgrades usually work really well. There are usually some issues that arise, but...
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Director
I would break the vendor's training into different sides. The vendor comes in and does some really...
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Director
The product works pretty much as promoted, though there are some issues with the system integrating...
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Director
I sometimes think the vendor could do more with the product than what they are doing with it....
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Director
The system is pretty easy to use. The software is pretty flat, meaning that it takes just a few...
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Director
The system could be upgraded and include things that aren't included now. The vendor tries to work...
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Manager
We have had terrific luck with eCareCoordinator. It really allows us to consolidate all of the...
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Manager
Philips has been available and very responsive to any questions involving the rollout of any new...
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Manager
The Philips system is currently more streamlined than our EMR vendor's telehealth system is. But for...
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Manager
When we do updates with Philips, they almost always go very smoothly. Sometimes we have issues but...
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Manager
eCareCoordinator is a very difficult program. It isn't one that we learn one day to the next. But...
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Manager
We usually get pretty quick answers from the support at Philips. Without eCareCoordinator, we would...
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Manager
Philips is a great partner. We have been partners with them for a very long time, so they are almost...
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Manager
Something negative about eCareCoordinator is that their licensing is ridiculous, and it is tough to...
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Manager
During COVID-19, Philips provided a lot of assistance in letting us deploy wherever we needed to. We...
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Manager
Philips doesn’t nickel-and-dime; they silver-dollar. They aren't charging for every little thing,...
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VP/Other Executive
eCareCoordinator is not really able to integrate with other systems. It was not designed to. The...
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Manager
Philips is part of our long-term plans. eCareCoordinator is the main piece of software for our...
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Manager
All of our Philips upgrades have gone very well. The initial install was good, and the process of...
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Manager
Philips has responded well with pricing for licensing. A lot of people started adding hardware and...
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