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eCareCoordinator
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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

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User Commentary

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Manager

We always do Philips' education, and then we purchase CME credits. Those credits can be applied to...

Jul 2021
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Manager

Going up to the next level in modernizing the system, our hospital was able to take more system...

Jul 2021
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Manager

I have never had any negative feedback about the system. Of course, our monitors need support and...

Jul 2021
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Manager

Philips executives have come on-site and been available to our executives. I have never heard...

Jul 2021
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Manager

I would definitely buy eCareCoordinator again. Philips has been wonderful to work with through...

Mar 2021
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Manager

eCareCoordinator is expensive, and that is about the only con to it. Philips doesn’t necessarily...

Mar 2021
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Manager

In the last couple of years, Philips has been really listening to the clients more instead of giving...

Mar 2021
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Manager

Philips’ support has been pretty good. There have been a few things that I wish they would have told...

Mar 2021
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Manager

eCareCoordinator is a very reliable system. We do thousands of video sessions with cameras and...

Mar 2021
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Manager

We have some issues with some of eCareCoordinator’s reporting. The vendor has a reporting device...

Mar 2021
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Manager

Before COVID-19, we used to always have an annual conference. We obviously didn't have that this...

Mar 2021
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Director

When we got eCareCoordinator, it was the premier product on the market, and it was one of the few...

Oct 2020
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Director

Philips charges pretty much for every little thing. They charge a fair amount for a lot of different...

Oct 2020
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Director

We don’t get much training, and we never get any phone and web support from Philips.

Oct 2020
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Director

eCareCoordinator is easy to use because it is intuitive. Some of the new alerts utilize...

Oct 2020
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Director

The things that I don’t like about eCareCoordinator are the connectivity with other applications and...

Oct 2020
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Director

If I have a question, I go to our contact at the vendor. That person always responds well and...

Oct 2020
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Director

The vendor works hard to be proactive. When the vendor swings and tries hard, sometimes that works...

Oct 2020
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Director

The system has been a good driver of tangible outcomes for us. The product isn't cheap, but we have...

Oct 2020
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Director

I would recommend the product as long as the people have an idea of the market the product is in. I...

Oct 2020
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Director

As of now, I would buy the system again. As an organization, we should take a good look at the...

Oct 2020
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(0)
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Director

The product is part of our long-term plans, but everyone is looking for cost savings and advantages....

Oct 2020
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(0)
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Director

The vendor keeps most of their promises, but I don't know whether I would say the vendor keeps all...

Oct 2020
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(0)
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Director

The vendor tends to charge for most things. The vendor doesn't charge for every little thing, but...

Oct 2020
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Director

During the COVID-19 pandemic, the vendor has been very good. They have been there to help support us...

Oct 2020
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(0)
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Director

The vendor's upgrades usually work really well. There are usually some issues that arise, but...

Oct 2020
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Director

I would break the vendor's training into different sides. The vendor comes in and does some really...

Oct 2020
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(0)
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Director

The product works pretty much as promoted, though there are some issues with the system integrating...

Oct 2020
||
(0)
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Director

I sometimes think the vendor could do more with the product than what they are doing with it....

Oct 2020
||
(0)
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Director

The system is pretty easy to use. The software is pretty flat, meaning that it takes just a few...

Oct 2020
||
(0)
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Director

The system could be upgraded and include things that aren't included now. The vendor tries to work...

Oct 2020
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(0)
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Manager

We have had terrific luck with eCareCoordinator. It really allows us to consolidate all of the...

Oct 2020
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(0)
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Manager

Philips has been available and very responsive to any questions involving the rollout of any new...

Oct 2020
||
(0)
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Manager

The Philips system is currently more streamlined than our EMR vendor's telehealth system is. But for...

Oct 2020
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