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eCareCoordinator
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
Understanding the Rapidly Evolving Landscape
May 2021
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User Commentary

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Physician

Functionality and Upgrades

eCareCoordinator works as promised, though there is a lot that we would like to see added to it and...

Dec 2022
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Physician

Other Observations & Comments

Philips keeps all promises on their own timeline. So if we ask to have something adjusted, Philips...

Dec 2022
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Physician

Technology

To have eCareCoordinator meet all of my needs, Philips would need to make it a cloud-based program....

Dec 2022
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Director

Other Observations & Comments

Philips has new products being developed. I don't know enough about them yet, but I know that there...

Dec 2022
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Director

Future Outlook

We have gone through some periods when we haven't had active conversations with the vendor’s...

Dec 2022
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Analyst/Coordinator

Service and Support

eCareCoordinator is an established product. Philips' support staff is extremely quick. When there is...

Jul 2022
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Analyst/Coordinator

Service and Support

The vendor doesn’t have anybody pushing them for better solutions. Years ago, someone did push the...

Jul 2022
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Analyst/Coordinator

ROI / Cost

Philips’ greatest strength is that they have been in the system for so long. However, the vendor...

Jul 2022
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Manager

ROI / Cost

Philips has done a really good job of avoiding charging for every little thing, especially during...

Mar 2022
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Manager

Service and Support

From the clinical side, eCareCoordinator has been wonderful. I get a lot of fast turnover with any...

Mar 2022
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Manager

Service and Support

We have had a few issues, and working with our technical support team has been challenging in the...

Mar 2022
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Manager

Functionality and Upgrades

The reporting in eCareCoordinator is second to none. We get quarterly reports for all our sites, and...

Mar 2022
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Manager

Functionality and Upgrades

Philips had some new technology that we had access to, but we weren't utilizing it. The FDA recently...

Mar 2022
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Manager

Relationship

We have had a lot of executive contacts at Philips who are upper-level leaders.

Mar 2022
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Manager

Technology

From the technical side, eCareCoordinator has been phenomenal. The cameras that we use for the AV...

Mar 2022
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Manager

Sales and Contracting

We have had some struggles with someone from Philips not understanding us and giving us inconsistent...

Mar 2022
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Manager

ROI / Cost

We are always looking at other solutions. I think it would be bad on our part if we didn't look at...

Mar 2022
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Manager

Technology

The reliability of eCareCoordinator has been phenomenal. The technology works really well, and it is...

Mar 2022
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Director

Functionality and Upgrades

We use a very manual process to get into our EHR, and that is one of the clunky things in the...

Feb 2022
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Director

Functionality and Upgrades

Philips' analytics and predictive tools work very well. Those tools are really the vendor's...

Feb 2022
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Director

Interfacing and Integration

It would be nice if the system integrated with our EHR a little more easily so that we didn't need...

Feb 2022
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Director

Service and Support

Philips has a really good product, but their initial fees and the cost of the system probably...

Feb 2022
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Director

Functionality and Upgrades

Considering our current circumstances and our current EHR, I would buy eCareCoorinator again. It is...

Feb 2022
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Director

ROI / Cost

Philips charges us if we want to do self-reporting with our own data, and they charge us extra for...

Feb 2022
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