eCareCoordinator Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product, Product
eCareManager has gone through several upgrades, and I think Philips has done great work. In terms of...
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Relationship, Relationship
Phillips and our organization have a long history of working together. Philips has a good...
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Product, Product
The patients in the ICU are entered into eCareManager. All of the data points documented by the...
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Product, Product
An eICU program consists of two components. One is the hardware, and the other one is the software....
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Loyalty, Loyalty, Product, Product
Philips' analytics could be better. They had a product that was a little better, but unfortunately,...
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Product, Product
Philips' innovation has been lacking over the last few years. They have been promising for several...
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Loyalty, Loyalty, Product, Product
We do all of our ordering and patient notes in our EHR because there is no real talk of interfaces...
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Relationship, Relationship
Philips keeps 90% of their promises. Most of Philips' support is with their software upgrades. They...
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Relationship, Relationship
When we find a technical issue and bring it to Philips' support team, the team is very responsive in...
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Operations, Operations
There are some things Philips could do better with their training. The training is a little too...
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Loyalty, Loyalty, Value, Value
We don't really drive revenue. Our historical data shows that we have significantly dropped our...
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Product, Product
The product is pretty easy to use. It is pretty self-explanatory. The product collects information...
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Relationship, Relationship
Philips is very reliable, and when I ask them for something, they listen. Whenever I have an issue,...
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Product, Product
We are very satisfied with eCareCoordinator. It does what we want. I don't have a lot of complaints...
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Culture, Culture, Loyalty, Loyalty, Value, Value
eCareCoordinator is a good product, but Philips' licensing fees are extremely high. That is one of...
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Product, Product
eCareCoordinator can't do as many things as another solution. What it can do is so isolated. What it...
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Relationship, Relationship, Operations, Operations, Product, Product
eCareCoordinator doesn't have any tools to watch our devices and say whether they are up or down....
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Operations, Operations
Philips’ representatives come on-site every time there is a new training or new upgrade, and that is...
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