Commentary Summary
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User Commentary
Functionality and Upgrades
eCareCoordinator works as promised, though there is a lot that we would like to see added to it and...
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Other Observations & Comments
Philips keeps all promises on their own timeline. So if we ask to have something adjusted, Philips...
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Technology
To have eCareCoordinator meet all of my needs, Philips would need to make it a cloud-based program....
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Other Observations & Comments
Philips has new products being developed. I don't know enough about them yet, but I know that there...
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Future Outlook
We have gone through some periods when we haven't had active conversations with the vendor’s...
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Service and Support
eCareCoordinator is an established product. Philips' support staff is extremely quick. When there is...
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Service and Support
The vendor doesn’t have anybody pushing them for better solutions. Years ago, someone did push the...
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ROI / Cost
Philips’ greatest strength is that they have been in the system for so long. However, the vendor...
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ROI / Cost
Philips has done a really good job of avoiding charging for every little thing, especially during...
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Service and Support
From the clinical side, eCareCoordinator has been wonderful. I get a lot of fast turnover with any...
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Service and Support
We have had a few issues, and working with our technical support team has been challenging in the...
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Functionality and Upgrades
The reporting in eCareCoordinator is second to none. We get quarterly reports for all our sites, and...
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Functionality and Upgrades
Philips had some new technology that we had access to, but we weren't utilizing it. The FDA recently...
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Relationship
We have had a lot of executive contacts at Philips who are upper-level leaders.
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Technology
From the technical side, eCareCoordinator has been phenomenal. The cameras that we use for the AV...
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Sales and Contracting
We have had some struggles with someone from Philips not understanding us and giving us inconsistent...
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ROI / Cost
We are always looking at other solutions. I think it would be bad on our part if we didn't look at...
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Technology
The reliability of eCareCoordinator has been phenomenal. The technology works really well, and it is...
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Functionality and Upgrades
We use a very manual process to get into our EHR, and that is one of the clunky things in the...
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Functionality and Upgrades
Philips' analytics and predictive tools work very well. Those tools are really the vendor's...
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Interfacing and Integration
It would be nice if the system integrated with our EHR a little more easily so that we didn't need...
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Service and Support
Philips has a really good product, but their initial fees and the cost of the system probably...
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Functionality and Upgrades
Considering our current circumstances and our current EHR, I would buy eCareCoorinator again. It is...
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ROI / Cost
Philips charges us if we want to do self-reporting with our own data, and they charge us extra for...
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