eCareCoordinator Comments

 

Featured  Report

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 11/28/2020 12:49:36 PM and Model.EvProductId = 190072

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Other Observations & Comments

When we got eCareCoordinator, it was the premier product on the market, and it was one of the few...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Philips charges pretty much for every little thing. They charge a fair amount for a lot of different...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

We don’t get much training, and we never get any phone and web support from Philips.

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

eCareCoordinator is easy to use because it is intuitive. Some of the new alerts utilize...

Oct 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The things that I don’t like about eCareCoordinator are the connectivity with other applications and...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

If I have a question, I go to our contact at the vendor. That person always responds well and...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor works hard to be proactive. When the vendor swings and tries hard, sometimes that works...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The system has been a good driver of tangible outcomes for us. The product isn't cheap, but we have...

Oct 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I would recommend the product as long as the people have an idea of the market the product is in. I...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

As of now, I would buy the system again. As an organization, we should take a good look at the...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

The product is part of our long-term plans, but everyone is looking for cost savings and advantages....

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor keeps most of their promises, but I don't know whether I would say the vendor keeps all...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor tends to charge for most things. The vendor doesn't charge for every little thing, but...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

During the COVID-19 pandemic, the vendor has been very good. They have been there to help support us...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's upgrades usually work really well. There are usually some issues that arise, but...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I would break the vendor's training into different sides. The vendor comes in and does some really...

Oct 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The product works pretty much as promoted, though there are some issues with the system integrating...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I sometimes think the vendor could do more with the product than what they are doing with it....

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is pretty easy to use. The software is pretty flat, meaning that it takes just a few...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system could be upgraded and include things that aren't included now. The vendor tries to work...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had terrific luck with eCareCoordinator. It really allows us to consolidate all of the...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips has been available and very responsive to any questions involving the rollout of any new...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Philips system is currently more streamlined than our EMR vendor's telehealth system is. But for...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we do updates with Philips, they almost always go very smoothly. Sometimes we have issues but...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

eCareCoordinator is a very difficult program. It isn't one that we learn one day to the next. But...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

We usually get pretty quick answers from the support at Philips. Without eCareCoordinator, we would...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips is a great partner. We have been partners with them for a very long time, so they are almost...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Something negative about eCareCoordinator is that their licensing is ridiculous, and it is tough to...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

During COVID-19, Philips provided a lot of assistance in letting us deploy wherever we needed to. We...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips doesn’t nickel-and-dime; they silver-dollar. They aren't charging for every little thing,...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

eCareCoordinator is not really able to integrate with other systems. It was not designed to. The...

Sep 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Philips is part of our long-term plans. eCareCoordinator is the main piece of software for our...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

All of our Philips upgrades have gone very well. The initial install was good, and the process of...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips has responded well with pricing for licensing. A lot of people started adding hardware and...

Aug 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF