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eCareCoordinator Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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User Commentary

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Director

Product

eCareManager has gone through several upgrades, and I think Philips has done great work. In terms of...

Feb 2024
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(0)
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Director

Relationship

Phillips and our organization have a long history of working together. Philips has a good...

Feb 2024
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Director

Product

The patients in the ICU are entered into eCareManager. All of the data points documented by the...

Feb 2024
||
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Director

Product

An eICU program consists of two components. One is the hardware, and the other one is the software....

Feb 2024
||
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Director

Loyalty, Product

Philips' analytics could be better. They had a product that was a little better, but unfortunately,...

Jan 2024
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Director

Product

Philips' innovation has been lacking over the last few years. They have been promising for several...

Jan 2024
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Director

Loyalty, Product

We do all of our ordering and patient notes in our EHR because there is no real talk of interfaces...

Jan 2024
||
(0)
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Director

Relationship

Philips keeps 90% of their promises. Most of Philips' support is with their software upgrades. They...

Jan 2024
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Director

Relationship

When we find a technical issue and bring it to Philips' support team, the team is very responsive in...

Jan 2024
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Director

Operations

There are some things Philips could do better with their training. The training is a little too...

Jan 2024
||
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Director

Loyalty, Value

We don't really drive revenue. Our historical data shows that we have significantly dropped our...

Jan 2024
||
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Director

Product

The product is pretty easy to use. It is pretty self-explanatory. The product collects information...

Jan 2024
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