Image Management Vue PACS (Carestream) Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
I wish I had magic words to say about the product. The powerful, robust, and convenient...
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Loyalty
We are looking for better cloud capabilities with Philips and a more consistent, improved solution...
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Relationship
Philips’ service people don't know the product as well as they should. But once I get their...
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Relationship
Philips is improving, but they are still adjusting as they integrate Carestream. They are now...
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Relationship, Operations
Philips has not been as good at keeping their promises. They have changed their model by outsourcing...
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Product
I like Philips for the level of customization they allow. The underlying technical configurations...
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Operations
In one location, things were generally fine going into the upgrade, but the experience wasn’t...
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Product, Value
I would buy Image Management Vue PACS again, but I would also shop around. The environment has...
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Product
In Image Management Vue PACS, the CD importing tool is not very good, and the display protocols and...
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Relationship, Value
Philips as a company seems to be struggling under their current leadership following the fallout of...
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Culture
The vendor's sales and scoping teams were genuinely good to work with. The people on those teams...
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Value
The system does its job as a basic PACS once users get past the implementation pain. However,...
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Operations, Value
We had to do the project management for our own implementation more than we should have. When things...
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Operations
We have had to do a lot of heavy lifting that should have been on the vendor. During our...
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Culture
As long as something is included in the contract, Philips will assist with it. We are covered pretty...
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Operations, Product
The integration with Epic seemed to go okay. We have image links and patient charts that launch like...
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Product
I like the web portal. It is pretty beneficial and is simple for the end users to navigate.
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Product
We use Philips’ dictation. We have a speech server through them, and I would like to see some...
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Relationship
I want to see the response time for service issues improved. Most of the time, Philips fulfills what...
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Operations
From the beginning, with our go-live, things have been awful. We started our go-live upgrade and did...
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Relationship, Value
I would not buy Image Management Vue PACS again. It is really unfortunate. I have been on the same...
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Operations
Our applications team is pretty good about responding if we have a question. During an upgrade, the...
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Relationship
Image Management Vue PACS crashes multiple times a day. When it is working, it works great. However,...
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Loyalty, Relationship, Operations
With the way things are going, I highly doubt Image Management Vue PACS is part of our long-term...
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Culture, Relationship
Philips does not necessarily keep their promises. It depends on the situation. Sometimes they say...
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Loyalty, Product
I'm not a big fan of Image Management Vue PACS. I would like to see Image Management Vue PACS'...
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Loyalty, Relationship
We have a regular call with Philips. It seems like we have the same issues that take a while to get...
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Loyalty
Image Management Vue PACS is not part of our long-term plans. I think after we update our EHR, we...
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Product
Image Management Vue PACS doesn't integrate too bad. It integrates into our EHR system, and that...
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Relationship
I haven't seen Philips deliver a whole lot of new technology lately. I'm not sure what they are...
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Product
I would like to see a more robust system. When we joined, Philips did not have a system big enough....
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Operations
The people Philips sent on-site were great. They had very cheery dispositions. They were happy to...
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Operations, Product
The system is pretty easy to use. I would rate it just below the top of the scale because nothing is...
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Loyalty, Product
Our whole organization was used to having image links in our EMR, and if they weren't there, users...
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Relationship
With support, it has always been easy to call in and use Philips’ portal. And it is easy to submit a...
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Product
If we put a radiologist down in front of Image Management Vue PACS, they like its look, feel,...
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Relationship, Operations
There haven't been any instances of Philips reaching out and telling us what is coming out for the...
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Relationship
Philips' PACS has changed since Philips took over Carestream, and things haven't been as smooth with...
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Loyalty, Relationship
Philips tries to keep their promises, but they fail to deliver. It is hard to know who to blame for...
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Value
There has been no surprise billing or anything. Philips’ base rate is higher than it probably should...
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Operations
During the install, we fell months behind and had numerous issues. We still don't have all the...
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Product
Image Management Vue PACS has two different methods to actually get into it and utilize it. Users...
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Relationship
Philips’ support is horrible. Their ticketing system isn't always easy to get into. They didn’t even...
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Relationship, Product
Delivering new technology is where I'm really frustrated with Philips as a company because I know...
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Loyalty
I have actively looked to replace Philips. Image Management Vue PACS stores and retrieves images, so...
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Operations
Philips really doesn't have great training. The documentation is deficient. Philips brings people...
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Relationship
Support is definitely one of Philips’ problems. Philips needs to put more effort into supporting...
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Loyalty, Product
Our need right now is really to consolidate and bring the enterprise together, and that has not...
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Relationship
We have regular meetings, and the people we work with are helpful, but the level of effort has...
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Loyalty, Relationship
Hopefully, my satisfaction with Philips going forward will be better. Philips has had a change of...
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Product
We tried to integrate some AI into Image Management Vue PACS so that it could launch from...
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Culture
We signed a contract with Philips a while ago to do an upgrade to the newest platform for Image...
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Product
Image Management Vue PACS has a lot of tools. We don't use a lot of them, but the system flows...
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Culture
My satisfaction was high prior to Philips acquiring Carestream. As far as the vendor keeping...
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Loyalty, Relationship
One of our higher-up people has been displeased with Philips after the orders went sideways. There...
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Relationship
I don’t know what Philips calls it, but they have sniffers that watch the database tables and drive...
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Culture, Value
Not charging for everything was something that our old Philips sales representative was really good...
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Value
If someone were looking at Image Management Vue PACS, I would tell them to evaluate early on what...
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Operations
Training from Philips is pretty much missing. There is some end-user training, but when it comes to...
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Product
Image Management Vue PACS and Enterprise Viewer Vue Motion are pretty much the same. Philips makes...
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Operations, Product
The shortage of radiologists has brought workflows to light that we have to account for in our...
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Loyalty, Operations
We hope Philips has solved the problem of their implementations, but for us just coming off of our...
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Relationship
The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...
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Operations, Product
I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...
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Operations
We had a recent upgrade, and because the whole process was a disaster, it affected the training...
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Loyalty, Product
The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...
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Loyalty, Relationship, Product
To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...
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Relationship, Product
I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...
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Operations
We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...
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Loyalty, Relationship, Operations
During out last upgrade, we had multiple project managers, engineers, and changes to who was running...
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Product
Philips has their own dictation software that we use because we are using their PACS and everything,...
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Product
Image Management Vue PACS does function well when it is up and running. The recent updates did...
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Operations
With the recent update, we did an initial training with superusers and got everybody familiar with...
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Product
We are still working on issues from when we got the last update a little while ago. I feel like...
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Loyalty
The advice I would give others looking at Image Management Vue PACS is to at the start make sure...
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Product
When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...
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Relationship
There are two options for Philips’ support. First, we can call their service line and get customer...
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