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User Commentary
Culture, Value
When we were going through our PACS upgrade, we had a whole solution presented to us by Philips. We...
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Relationship, Operations
I don't think that Philips offers anything to get somebody up to speed if we hire a new PACS person...
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Product
Philips used Internet Explorer as a launch browser for a very long time, and that would affect...
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Relationship, Product
We have constant software issues with the system. We have to put in support tickets for the vendor...
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Product
The system is very dependable; it just works. There aren't a lot of pieces. The radiology side is...
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Relationship, Product
The product is stable and really solid, and we are a longtime client of Philips. We still really...
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Relationship
The support and service from the PACS team are good, and we work well with those who help us. It is...
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Product
We haven't had any upgrades recently, but we have always been satisfied with everything that the...
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Relationship
The system provides ease of use and configuration worklists. However, it constantly crashes. The...
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Product
The system has nice features when those features work.
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Relationship
Philips isn’t proactive. Usually, we are the ones telling them they have a problem. A few years ago,...
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Relationship
Most of our pain points are around things like research questions. Philips doesn’t always help us...
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Loyalty, Product
More places are moving into the cloud and trying to leverage cloud applications, cloud services, and...
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Product
Image Management Vue PACS is built to be used. The vendor does a fantastic job. If I tried to do the...
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Product
There are things that other vendors do that I like better in terms of EMR integration for pulling...
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Loyalty, Relationship
Philips' acquisition of Carestream has caused some changes. It is taking Philips a lot longer to...
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Product
I would implement it differently, but I would buy Image Management Vue PACS again. There are some...
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Relationship, Product
Philips has fallen short in the support of imaging for information object definitions, including...
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Operations
We don't have a lot of additional training. I would like to see more of that.
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Loyalty, Relationship
Carestream used to give us monthly updates of where they were with their technology, and I don’t get...
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Loyalty
We are looking at upgrading to the new version of Vue PACS, so I think I will have better tools. I...
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Product
We don't have much downtime with Vue PACS, and that is why we like it so much.
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Culture
We don't really converse with Philips, and we don't have much of a sales team. I would like to...
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Relationship
The vendor's support is good, and the team we work with is strong. I don't think the team has enough...
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Loyalty, Product
Overall, Vue PACS is good, and I hope Philips doesn't try to make a lot of drastic changes as they...
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Product
With Vue PACS, we can look at things on our phones, tablets, or other devices if we need to. The...
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Relationship
When Carestream was managing the product, it was much more palatable. When we had issues, we could...
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Relationship
Ever since Philips purchased the product, the support quality has gone downhill. It was like a...
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Loyalty, Relationship
I think we will need Philips’ help less in the future because we are treading water here. We have so...
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Loyalty
If Philips makes changes when we do the newest update, I don't know how drastic the changes will be....
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Loyalty, Relationship
I have high hopes that the upcoming update is going to help with the problems that we are having....
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Relationship
We have been trying to go through a new upgrade, and it has gone horribly and has just been a...
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Value
If we put in a ticket for roles or display protocols that need to be built, Phillips wants to charge...
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Operations
We got initial training for Vue PACS, but the initial training only helped at that point. Once we...
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Product
In my opinion, the overall product hasn't really changed for a long time. With each iteration, the...
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Value
When Philips does offer new technology, they create add-ons. For example, the PACS worklist has not...
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Relationship
The support for Vue PACS is hit or miss. The quality of the support we get depends on the person who...
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Product, Value
I would tell somebody looking to purchase Vue PACS that it is a stable system. It takes a lot of...
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Loyalty, Value
Upgrades for the product go smoothly, and there is often no cost for upgrades. But what the system...
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Operations
Philips does a great job in terms of training our IT people and the PACS application people, and the...
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Product
Vue PACS can integrate with anything. The product is very integrated for us, but we have issues with...
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Loyalty
My organization would like to move off of the product, but whether we can do that in the future will...
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