Image Management Vue PACS (Carestream) Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product
I'm not a big fan of Image Management Vue PACS. I would like to see Image Management Vue PACS'...
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Loyalty, Relationship
We have a regular call with Philips. It seems like we have the same issues that take a while to get...
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Loyalty
Image Management Vue PACS is not part of our long-term plans. I think after we update our EHR, we...
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Product
Image Management Vue PACS doesn't integrate too bad. It integrates into our EHR system, and that...
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Relationship
I haven't seen Philips deliver a whole lot of new technology lately. I'm not sure what they are...
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Product
I would like to see a more robust system. When we joined, Philips did not have a system big enough....
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Operations
The people Philips sent on-site were great. They had very cheery dispositions. They were happy to...
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Operations, Product
The system is pretty easy to use. I would rate it just below the top of the scale because nothing is...
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Loyalty, Product
Our whole organization was used to having image links in our EMR, and if they weren't there, users...
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Relationship
With support, it has always been easy to call in and use Philips’ portal. And it is easy to submit a...
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Product
If we put a radiologist down in front of Image Management Vue PACS, they like its look, feel,...
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Relationship, Operations
There haven't been any instances of Philips reaching out and telling us what is coming out for the...
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Relationship
Philips' PACS has changed since Philips took over Carestream, and things haven't been as smooth with...
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Loyalty, Relationship
Philips tries to keep their promises, but they fail to deliver. It is hard to know who to blame for...
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Value
There has been no surprise billing or anything. Philips’ base rate is higher than it probably should...
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Operations
During the install, we fell months behind and had numerous issues. We still don't have all the...
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Product
Image Management Vue PACS has two different methods to actually get into it and utilize it. Users...
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Relationship
Philips’ support is horrible. Their ticketing system isn't always easy to get into. They didn’t even...
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Relationship, Product
Delivering new technology is where I'm really frustrated with Philips as a company because I know...
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Loyalty
I have actively looked to replace Philips. Image Management Vue PACS stores and retrieves images, so...
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Operations
Philips really doesn't have great training. The documentation is deficient. Philips brings people...
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Relationship
Support is definitely one of Philips’ problems. Philips needs to put more effort into supporting...
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Loyalty, Product
Our need right now is really to consolidate and bring the enterprise together, and that has not...
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Relationship
We have regular meetings, and the people we work with are helpful, but the level of effort has...
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Loyalty, Relationship
Hopefully, my satisfaction with Philips going forward will be better. Philips has had a change of...
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Product
We tried to integrate some AI into Image Management Vue PACS so that it could launch from...
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Culture
We signed a contract with Philips a while ago to do an upgrade to the newest platform for Image...
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Product
Image Management Vue PACS has a lot of tools. We don't use a lot of them, but the system flows...
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Culture
My satisfaction was high prior to Philips acquiring Carestream. As far as the vendor keeping...
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Loyalty, Relationship
One of our higher-up people has been displeased with Philips after the orders went sideways. There...
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Relationship
I don’t know what Philips calls it, but they have sniffers that watch the database tables and drive...
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Culture, Value
Not charging for everything was something that our old Philips sales representative was really good...
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Value
If someone were looking at Image Management Vue PACS, I would tell them to evaluate early on what...
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Operations
Training from Philips is pretty much missing. There is some end-user training, but when it comes to...
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Product
Image Management Vue PACS and Enterprise Viewer Vue Motion are pretty much the same. Philips makes...
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Operations, Product
The shortage of radiologists has brought workflows to light that we have to account for in our...
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Loyalty, Operations
We hope Philips has solved the problem of their implementations, but for us just coming off of our...
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Relationship
The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...
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Operations, Product
I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...
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Operations
We had a recent upgrade, and because the whole process was a disaster, it affected the training...
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Loyalty, Product
The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...
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Loyalty, Relationship, Product
To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...
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Relationship, Product
I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...
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Operations
We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...
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Loyalty, Relationship, Operations
During out last upgrade, we had multiple project managers, engineers, and changes to who was running...
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Product
Philips has their own dictation software that we use because we are using their PACS and everything,...
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Product
Image Management Vue PACS does function well when it is up and running. The recent updates did...
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Operations
With the recent update, we did an initial training with superusers and got everybody familiar with...
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Product
We are still working on issues from when we got the last update a little while ago. I feel like...
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Loyalty
The advice I would give others looking at Image Management Vue PACS is to at the start make sure...
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Product
When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...
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Relationship
There are two options for Philips’ support. First, we can call their service line and get customer...
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Value
Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...
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Value
Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...
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Product
Image Management Vue PACS integrates well with Epic.
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Relationship
There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...
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Relationship
We are doing managed services with Philips, but we don't have any access to our servers that store...
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Loyalty, Relationship
There is a low appetite to continue to work with Philips in a long-term capacity in our...
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Value
We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...
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Product
One thing that could be improved with Philips is the length of time it takes to upgrade things. The...
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Operations
With Philips, I would like to have a team from the vendor come on-site and train a group of super...
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Product
Image Management Vue PACS is much better now than it was when we first got the product. It is easy...
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Relationship
We have several phone calls with people at Philips that get canceled and don’t get rescheduled.
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Relationship
I would like functioning AI tools and a functioning patient portal and physician portal in Image...
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Product
When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...
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Relationship
I would tell someone considering going with Image Management Vue PACS to make sure they have a...
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Culture, Value
With Philips, we have to pay for any new products or software updates that come out, like AI tools....
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