Image Management Vue PACS (Carestream) Commentary

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Issues that should be high priority should be handled within a day. Instead, after a couple of...

There have been a lot of billing errors with Philips, and sometimes those have taken months to...

I don't think Philips’ staff would even recommend Image Management Vue PACS. The problem is that...

Outside of the initial training we got from Philips, there wasn't anything additional that I was...

Our new customer support representative is super nice. They reach out to us often, and I feel bad...

We got a new technical support contact who has been much more helpful. We discovered that our backup...

Our Philips upgrade took a long time. The contract and the statement of work took a long time to...

I would have sold a couple of my fingers and a couple of my toes to switch right after we got Image...

Philips is not part of our long-term plans because of various issues, including support. They're...

There were a lot of promising initiatives with Philips in the beginning, but those have all fallen...

The biggest opportunities for product improvement are customer service, customer service, and...

The user-facing GUI is very user friendly and makes sense. The GUI is easy to use and understand.

My main frustration is with support and project turnaround times. The vendor's support can feel...

I appreciate how capable the system is while still being easy to use. It gives providers and...

Our PACS administrators didn't get very much training on Image Management Vue PACS because it is so...

We have a third-party image router that Philips partners with and recommends, and that is fully...

In our first year with Image Management Vue PACS, we had a lot of ups and downs and outages that...

My personal technical account manager from Philips is trying. But as an organization, Philips is...

We have had a couple of significant stumbling blocks with Philips. There have been no significant...

We have struggled with Philips, and they seem disorganized. The project manager for our PACS...

It is becoming apparent that Philips has very few people within their organization who are...

The vendor's vision is where it needs to be, but Philips is sometimes lacking when it comes to their...

Nothing is going wrong because the system works for what it is. I like how easily we can open...

When we did our initial installation, we didn't receive a lot of onboarding training. We did a full...

I wish the system were more user friendly for radiologists to design things in. We need to bring in...

I wish Philips' system were a more polished product. We are in a risk-driven environment, and we...

I know what Philips is capable of, but I would give others the caveat that if they just sit back and...

We didn't receive a lot of support in the beginning. Philips has been struggling with their service...

We are working with Philips to move Image Management Vue PACS into the cloud, and the reporting has...

We chose to stay with Image Management Vue PACS and move from on premises to the cloud because we...

We love Image Management Vue PACS and all of the surrounding software. Right now, we use several...

Philips has made some really good additional changes that have really made things even easier for...

So far, I'm super impressed by the vendor. We have had a lot of meetings to go over the build,...

I like that the people with Philips are trainers, so they build people. They are excellent...

I wish I had magic words to say about the product. The powerful, robust, and convenient...

We are looking for better cloud capabilities with Philips and a more consistent, improved solution...

Philips’ service people don't know the product as well as they should. But once I get their...

Philips is improving, but they are still adjusting as they integrate Carestream. They are now...

Philips has not been as good at keeping their promises. They have changed their model by outsourcing...

I like Philips for the level of customization they allow. The underlying technical configurations...

In one location, things were generally fine going into the upgrade, but the experience wasn’t...

I would buy Image Management Vue PACS again, but I would also shop around. The environment has...

In Image Management Vue PACS, the CD importing tool is not very good, and the display protocols and...

Philips as a company seems to be struggling under their current leadership following the fallout of...

The vendor's sales and scoping teams were genuinely good to work with. The people on those teams...

The system does its job as a basic PACS once users get past the implementation pain. However,...

We had to do the project management for our own implementation more than we should have. When things...

We have had to do a lot of heavy lifting that should have been on the vendor. During our...

As long as something is included in the contract, Philips will assist with it. We are covered pretty...

The integration with Epic seemed to go okay. We have image links and patient charts that launch like...

I like the web portal. It is pretty beneficial and is simple for the end users to navigate.

We use Philips’ dictation. We have a speech server through them, and I would like to see some...

I want to see the response time for service issues improved. Most of the time, Philips fulfills what...

From the beginning, with our go-live, things have been awful. We started our go-live upgrade and did...

I would not buy Image Management Vue PACS again. It is really unfortunate. I have been on the same...

Our applications team is pretty good about responding if we have a question. During an upgrade, the...

Image Management Vue PACS crashes multiple times a day. When it is working, it works great. However,...

With the way things are going, I highly doubt Image Management Vue PACS is part of our long-term...

Philips does not necessarily keep their promises. It depends on the situation. Sometimes they say...

I'm not a big fan of Image Management Vue PACS. I would like to see Image Management Vue PACS'...

We have a regular call with Philips. It seems like we have the same issues that take a while to get...

Image Management Vue PACS is not part of our long-term plans. I think after we update our EHR, we...

Image Management Vue PACS doesn't integrate too bad. It integrates into our EHR system, and that...

I haven't seen Philips deliver a whole lot of new technology lately. I'm not sure what they are...

I would like to see a more robust system. When we joined, Philips did not have a system big enough....

The people Philips sent on-site were great. They had very cheery dispositions. They were happy to...

The system is pretty easy to use. I would rate it just below the top of the scale because nothing is...

Our whole organization was used to having image links in our EMR, and if they weren't there, users...

With support, it has always been easy to call in and use Philips’ portal. And it is easy to submit a...