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Image Management Vue PACS (Carestream)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Culture, Value

When we were going through our PACS upgrade, we had a whole solution presented to us by Philips. We...

Jul 2023
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Manager

Relationship, Operations

I don't think that Philips offers anything to get somebody up to speed if we hire a new PACS person...

Jul 2023
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VP/Other Executive

Product

Philips used Internet Explorer as a launch browser for a very long time, and that would affect...

Jul 2023
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VP/Other Executive

Relationship, Product

We have constant software issues with the system. We have to put in support tickets for the vendor...

Jul 2023
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Manager

Product

The system is very dependable; it just works. There aren't a lot of pieces. The radiology side is...

Jun 2023
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Manager

Relationship, Product

The product is stable and really solid, and we are a longtime client of Philips. We still really...

May 2023
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Manager

Relationship

The support and service from the PACS team are good, and we work well with those who help us. It is...

May 2023
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Manager

Product

We haven't had any upgrades recently, but we have always been satisfied with everything that the...

Apr 2023
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Manager

Relationship

The system provides ease of use and configuration worklists. However, it constantly crashes. The...

Mar 2023
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Manager

Product

The system has nice features when those features work.

Mar 2023
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Director

Relationship

Philips isn’t proactive. Usually, we are the ones telling them they have a problem. A few years ago,...

Feb 2023
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Director

Relationship

Most of our pain points are around things like research questions. Philips doesn’t always help us...

Feb 2023
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Director

Loyalty, Product

More places are moving into the cloud and trying to leverage cloud applications, cloud services, and...

Feb 2023
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Director

Product

Image Management Vue PACS is built to be used. The vendor does a fantastic job. If I tried to do the...

Feb 2023
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Director

Product

There are things that other vendors do that I like better in terms of EMR integration for pulling...

Feb 2023
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Director

Loyalty, Relationship

Philips' acquisition of Carestream has caused some changes. It is taking Philips a lot longer to...

Feb 2023
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Director

Product

I would implement it differently, but I would buy Image Management Vue PACS again. There are some...

Feb 2023
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Director

Relationship, Product

Philips has fallen short in the support of imaging for information object definitions, including...

Feb 2023
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Director

Operations

We don't have a lot of additional training. I would like to see more of that.

Dec 2022
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(0)
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VP/Other Executive

Loyalty, Relationship

Carestream used to give us monthly updates of where they were with their technology, and I don’t get...

Dec 2022
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Director

Loyalty

We are looking at upgrading to the new version of Vue PACS, so I think I will have better tools. I...

Dec 2022
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Director

Product

We don't have much downtime with Vue PACS, and that is why we like it so much.

Dec 2022
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Director

Culture

We don't really converse with Philips, and we don't have much of a sales team. I would like to...

Dec 2022
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Manager

Relationship

The vendor's support is good, and the team we work with is strong. I don't think the team has enough...

Dec 2022
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Manager

Loyalty, Product

Overall, Vue PACS is good, and I hope Philips doesn't try to make a lot of drastic changes as they...

Dec 2022
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CEO/President

Product

With Vue PACS, we can look at things on our phones, tablets, or other devices if we need to. The...

Nov 2022
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Analyst/Coordinator

Relationship

When Carestream was managing the product, it was much more palatable. When we had issues, we could...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship

Ever since Philips purchased the product, the support quality has gone downhill. It was like a...

Nov 2022
||
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Analyst/Coordinator

Loyalty, Relationship

I think we will need Philips’ help less in the future because we are treading water here. We have so...

Nov 2022
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Analyst/Coordinator

Loyalty

If Philips makes changes when we do the newest update, I don't know how drastic the changes will be....

Nov 2022
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Analyst/Coordinator

Loyalty, Relationship

I have high hopes that the upcoming update is going to help with the problems that we are having....

Nov 2022
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Analyst/Coordinator

Relationship

We have been trying to go through a new upgrade, and it has gone horribly and has just been a...

Nov 2022
||
(0)
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Manager

Value

If we put in a ticket for roles or display protocols that need to be built, Phillips wants to charge...

Oct 2022
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Manager

Operations

We got initial training for Vue PACS, but the initial training only helped at that point. Once we...

Oct 2022
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Manager

Product

In my opinion, the overall product hasn't really changed for a long time. With each iteration, the...

Oct 2022
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Manager

Value

When Philips does offer new technology, they create add-ons. For example, the PACS worklist has not...

Oct 2022
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(0)
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Manager

Relationship

The support for Vue PACS is hit or miss. The quality of the support we get depends on the person who...

Oct 2022
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Manager

Product, Value

I would tell somebody looking to purchase Vue PACS that it is a stable system. It takes a lot of...

Oct 2022
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Director

Loyalty, Value

Upgrades for the product go smoothly, and there is often no cost for upgrades. But what the system...

Oct 2022
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(0)
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Director

Operations

Philips does a great job in terms of training our IT people and the PACS application people, and the...

Oct 2022
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(0)
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Director

Product

Vue PACS can integrate with anything. The product is very integrated for us, but we have issues with...

Oct 2022
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Director

Loyalty

My organization would like to move off of the product, but whether we can do that in the future will...

Oct 2022
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