
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
One of our higher-up people has been displeased with Philips after the orders went sideways. There...
Login or Create an Account to see details.
Relationship
I don’t know what Philips calls it, but they have sniffers that watch the database tables and drive...
Login or Create an Account to see details.
Culture, Value
Not charging for everything was something that our old Philips sales representative was really good...
Login or Create an Account to see details.
Value
If someone were looking at Image Management Vue PACS, I would tell them to evaluate early on what...
Login or Create an Account to see details.
Operations
Training from Philips is pretty much missing. There is some end-user training, but when it comes to...
Login or Create an Account to see details.
Product
Image Management Vue PACS and Enterprise Viewer Vue Motion are pretty much the same. Philips makes...
Login or Create an Account to see details.
Operations, Product
The shortage of radiologists has brought workflows to light that we have to account for in our...
Login or Create an Account to see details.
Loyalty, Operations
We hope Philips has solved the problem of their implementations, but for us just coming off of our...
Login or Create an Account to see details.
Relationship
The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...
Login or Create an Account to see details.
Operations, Product
I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...
Login or Create an Account to see details.
Operations
We had a recent upgrade, and because the whole process was a disaster, it affected the training...
Login or Create an Account to see details.
Loyalty, Product
The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...
Login or Create an Account to see details.
Relationship, Product
I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...
Login or Create an Account to see details.
Operations
We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
During out last upgrade, we had multiple project managers, engineers, and changes to who was running...
Login or Create an Account to see details.
Operations
I am sure that when we do the hybrid model with Image Management Vue PACS, there will be training...
Login or Create an Account to see details.
Relationship
With Philips, we do have proactive monitoring. They monitor for critical errors and storage levels.
Login or Create an Account to see details.
Operations, Product
We did a major project with Philips where we set up a major interface between various tools, and...
Login or Create an Account to see details.
Loyalty, Value
With Philips, we are working on a refresh. They now offer three different models: on-premises,...
Login or Create an Account to see details.
Product
Philips has their own dictation software that we use because we are using their PACS and everything,...
Login or Create an Account to see details.
Product
Image Management Vue PACS does function well when it is up and running. The recent updates did...
Login or Create an Account to see details.
Operations
With the recent update, we did an initial training with superusers and got everybody familiar with...
Login or Create an Account to see details.
Product
We are still working on issues from when we got the last update a little while ago. I feel like...
Login or Create an Account to see details.
Loyalty
The advice I would give others looking at Image Management Vue PACS is to at the start make sure...
Login or Create an Account to see details.
Product
When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...
Login or Create an Account to see details.
Relationship
There are two options for Philips’ support. First, we can call their service line and get customer...
Login or Create an Account to see details.
Value
Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...
Login or Create an Account to see details.
Value
Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...
Login or Create an Account to see details.
Product
Image Management Vue PACS integrates well with Epic.
Login or Create an Account to see details.
Relationship
There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...
Login or Create an Account to see details.
Relationship
We are doing managed services with Philips, but we don't have any access to our servers that store...
Login or Create an Account to see details.
Loyalty, Relationship
There is a low appetite to continue to work with Philips in a long-term capacity in our...
Login or Create an Account to see details.
Value
We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...
Login or Create an Account to see details.
Product
One thing that could be improved with Philips is the length of time it takes to upgrade things. The...
Login or Create an Account to see details.
Operations
With Philips, I would like to have a team from the vendor come on-site and train a group of super...
Login or Create an Account to see details.
Product
Image Management Vue PACS is much better now than it was when we first got the product. It is easy...
Login or Create an Account to see details.
Relationship
We have several phone calls with people at Philips that get canceled and don’t get rescheduled.
Login or Create an Account to see details.
Relationship
I would like functioning AI tools and a functioning patient portal and physician portal in Image...
Login or Create an Account to see details.
Product
When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...
Login or Create an Account to see details.
Relationship
I would tell someone considering going with Image Management Vue PACS to make sure they have a...
Login or Create an Account to see details.
Culture, Value
With Philips, we have to pay for any new products or software updates that come out, like AI tools....
Login or Create an Account to see details.
Operations
I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...
Login or Create an Account to see details.
Relationship
Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...
Login or Create an Account to see details.
Relationship
Really the only positive thing about Philips is that it is easy working with the engineers. The...
Login or Create an Account to see details.
Relationship
I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...
Login or Create an Account to see details.
Loyalty, Operations, Product
From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...
Login or Create an Account to see details.
Product
There is just so much that needs to be done for Image Management Vue PACS. I have had other...
Login or Create an Account to see details.
Operations, Value
I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...
Login or Create an Account to see details.
Relationship
If the system goes down, we switch over to our backup server. We need to make sure that our backup...
Login or Create an Account to see details.
Loyalty
Philips has been a little squirrely. Things were going well with Philips' research and development,...
Login or Create an Account to see details.
Operations
At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...
Login or Create an Account to see details.
Product
Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...
Login or Create an Account to see details.
Value
One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...
Login or Create an Account to see details.
Relationship
A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...
Login or Create an Account to see details.
Product
Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...
Login or Create an Account to see details.
Loyalty, Relationship
We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...
Login or Create an Account to see details.
Relationship, Operations
Philips doesn't know the product or what we need. We don't get responses from them, and that has...
Login or Create an Account to see details.
Relationship
We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...
Login or Create an Account to see details.
Relationship
Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...
Login or Create an Account to see details.
Relationship, Operations
Carestream used to have better tools, but when Philips took over, they also consolidated things, and...
Login or Create an Account to see details.
Loyalty
We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...
Login or Create an Account to see details.
Relationship
If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...
Login or Create an Account to see details.
Loyalty, Product
It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...
Login or Create an Account to see details.
Relationship
Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...
Login or Create an Account to see details.
Operations, Product
When I first came to my organization, the second I walked in the door, the doctors were right there...
Login or Create an Account to see details.
Loyalty, Relationship
We decided to move away from Philips because we had to argue with the vendor to get them to do...
Login or Create an Account to see details.
​
Featured Report
Preferences