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Image Management Vue PACS (Carestream) Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Relationship

One of our higher-up people has been displeased with Philips after the orders went sideways. There...

Feb 2025
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Manager

Relationship

I don’t know what Philips calls it, but they have sniffers that watch the database tables and drive...

Feb 2025
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Manager

Culture, Value

Not charging for everything was something that our old Philips sales representative was really good...

Feb 2025
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Director

Value

If someone were looking at Image Management Vue PACS, I would tell them to evaluate early on what...

Feb 2025
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Director

Operations

Training from Philips is pretty much missing. There is some end-user training, but when it comes to...

Feb 2025
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Director

Product

Image Management Vue PACS and Enterprise Viewer Vue Motion are pretty much the same. Philips makes...

Feb 2025
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Analyst/Coordinator

Operations, Product

The shortage of radiologists has brought workflows to light that we have to account for in our...

Feb 2025
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Director

Loyalty, Operations

We hope Philips has solved the problem of their implementations, but for us just coming off of our...

Feb 2025
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Director

Relationship

The support is a mixed bag. If we get one of the Carestream team members on the phone who worked...

Feb 2025
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Director

Operations, Product

I feel like the last version was a lemon. We are finally stable, but the process took a lot of work...

Feb 2025
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Director

Operations

We had a recent upgrade, and because the whole process was a disaster, it affected the training...

Feb 2025
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Director

Loyalty, Product

The PACS is easy to use, and once we were able to get our upgrade and get things stabilized, the...

Feb 2025
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Director

Loyalty, Relationship, Product

To their credit, Philips is working on a cloud solution, and they have been working closely with AWS...

Feb 2025
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Director

Relationship, Product

I do not feel like Philips is delivering new technology, generally speaking. It feels like all of...

Feb 2025
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Director

Operations

We just had the most painful implementation we have ever had, and for me, it was the hardest PACS...

Feb 2025
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Director

Loyalty, Relationship, Operations

During out last upgrade, we had multiple project managers, engineers, and changes to who was running...

Feb 2025
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Manager

Operations

I am sure that when we do the hybrid model with Image Management Vue PACS, there will be training...

Jan 2025
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Manager

Relationship

With Philips, we do have proactive monitoring. They monitor for critical errors and storage levels.

Jan 2025
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Manager

Operations, Product

We did a major project with Philips where we set up a major interface between various tools, and...

Jan 2025
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Manager

Loyalty, Value

With Philips, we are working on a refresh. They now offer three different models: on-premises,...

Jan 2025
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Analyst/Coordinator

Product

Philips has their own dictation software that we use because we are using their PACS and everything,...

Jan 2025
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Analyst/Coordinator

Product

Image Management Vue PACS does function well when it is up and running. The recent updates did...

Jan 2025
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Analyst/Coordinator

Operations

With the recent update, we did an initial training with superusers and got everybody familiar with...

Jan 2025
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Analyst/Coordinator

Product

We are still working on issues from when we got the last update a little while ago. I feel like...

Jan 2025
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Analyst/Coordinator

Loyalty

The advice I would give others looking at Image Management Vue PACS is to at the start make sure...

Jan 2025
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Analyst/Coordinator

Product

When Image Management Vue PACS was built, it was not built to the specifications that we needed, so...

Jan 2025
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Analyst/Coordinator

Relationship

There are two options for Philips’ support. First, we can call their service line and get customer...

Jan 2025
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VP/Other Executive

Value

Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...

Dec 2024
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VP/Other Executive

Value

Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...

Dec 2024
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VP/Other Executive

Product

Image Management Vue PACS integrates well with Epic.

Dec 2024
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VP/Other Executive

Relationship

There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...

Dec 2024
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VP/Other Executive

Relationship

We are doing managed services with Philips, but we don't have any access to our servers that store...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

There is a low appetite to continue to work with Philips in a long-term capacity in our...

Dec 2024
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VP/Other Executive

Value

We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...

Dec 2024
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Director

Product

One thing that could be improved with Philips is the length of time it takes to upgrade things. The...

Dec 2024
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Director

Operations

With Philips, I would like to have a team from the vendor come on-site and train a group of super...

Dec 2024
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Director

Product

Image Management Vue PACS is much better now than it was when we first got the product. It is easy...

Dec 2024
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Director

Relationship

We have several phone calls with people at Philips that get canceled and don’t get rescheduled.

Dec 2024
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Director

Relationship

I would like functioning AI tools and a functioning patient portal and physician portal in Image...

Dec 2024
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Director

Product

When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...

Dec 2024
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Director

Relationship

I would tell someone considering going with Image Management Vue PACS to make sure they have a...

Dec 2024
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Director

Culture, Value

With Philips, we have to pay for any new products or software updates that come out, like AI tools....

Dec 2024
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Manager

Operations

I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...

Oct 2024
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Manager

Relationship

Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...

Oct 2024
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Manager

Relationship

Really the only positive thing about Philips is that it is easy working with the engineers. The...

Oct 2024
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Manager

Relationship

I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...

Oct 2024
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Manager

Loyalty, Operations, Product

From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...

Oct 2024
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Manager

Product

There is just so much that needs to be done for Image Management Vue PACS. I have had other...

Oct 2024
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Manager

Operations, Value

I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...

Oct 2024
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(0)
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Manager

Relationship

If the system goes down, we switch over to our backup server. We need to make sure that our backup...

Oct 2024
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(0)
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CIO

Loyalty

Philips has been a little squirrely. Things were going well with Philips' research and development,...

Aug 2024
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(0)
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Manager

Operations

At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...

Jul 2024
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(0)
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Manager

Product

Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...

Jul 2024
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Manager

Value

One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...

Jul 2024
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Manager

Relationship

A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...

Jul 2024
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Manager

Product

Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...

Jul 2024
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(0)
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Manager

Loyalty, Relationship

We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...

Jul 2024
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(0)
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Manager

Relationship, Operations

Philips doesn't know the product or what we need. We don't get responses from them, and that has...

Jul 2024
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(0)
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Manager

Relationship

We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Carestream used to have better tools, but when Philips took over, they also consolidated things, and...

Jun 2024
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(0)
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Analyst/Coordinator

Loyalty

We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship

If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...

Jun 2024
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(0)
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Director

Relationship

Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...

Jun 2024
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(0)
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Manager

Operations, Product

When I first came to my organization, the second I walked in the door, the doctors were right there...

May 2024
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(0)
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Manager

Loyalty, Relationship

We decided to move away from Philips because we had to argue with the vendor to get them to do...

May 2024
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