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Image Management Vue PACS (Carestream) Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations

I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...

Oct 2024
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(0)
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Manager

Relationship

Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...

Oct 2024
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Manager

Relationship

Really the only positive thing about Philips is that it is easy working with the engineers. The...

Oct 2024
||
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Manager

Relationship

I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...

Oct 2024
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Manager

Loyalty, Operations, Product

From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...

Oct 2024
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(0)
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Manager

Product

There is just so much that needs to be done for Image Management Vue PACS. I have had other...

Oct 2024
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Manager

Operations, Value

I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...

Oct 2024
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(0)
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Manager

Relationship

If the system goes down, we switch over to our backup server. We need to make sure that our backup...

Oct 2024
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(0)
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CIO

Loyalty

Philips has been a little squirrely. Things were going well with Philips' research and development,...

Aug 2024
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(0)
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Manager

Operations

At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...

Jul 2024
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(0)
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Manager

Product

Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...

Jul 2024
||
(0)
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Manager

Value

One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...

Jul 2024
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Manager

Relationship

A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...

Jul 2024
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(0)
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Manager

Product

Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship

We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...

Jul 2024
||
(0)
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Manager

Relationship, Operations

Philips doesn't know the product or what we need. We don't get responses from them, and that has...

Jul 2024
||
(0)
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Manager

Relationship

We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Carestream used to have better tools, but when Philips took over, they also consolidated things, and...

Jun 2024
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(0)
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Analyst/Coordinator

Loyalty

We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...

Jun 2024
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(0)
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Director

Relationship

Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...

Jun 2024
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(0)
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Manager

Operations, Product

When I first came to my organization, the second I walked in the door, the doctors were right there...

May 2024
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(0)
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Manager

Loyalty, Relationship

We decided to move away from Philips because we had to argue with the vendor to get them to do...

May 2024
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(0)
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Manager

Product

The product is on a very old system, and it has been a tank. It just keeps working even when the...

Apr 2024
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(0)
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Analyst/Coordinator

Value

Philips is very transparent. We have stayed with them for a long time because they don’t charge us...

Feb 2024
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(0)
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Manager

Loyalty

When we purchased the product, it was part of our long-term plans. But when our contract is up, we...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The system has gotten better with upgrades, but it will just freeze out or not complete the workflow...

Jan 2024
||
(0)
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Manager

Product, Value

Behind the scenes, it is extremely labor intensive just to keep the system in the state that it is...

Jan 2024
||
(0)
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Manager

Product

We cannot correct annotations in the system; those must be reset from the modality. The product's...

Jan 2024
||
(0)
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Manager

Product

There is a lot of risk with this system because we can merge patients without any sort of error...

Jan 2024
||
(0)
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Manager

Product

The system is very promiscuous. It allows for multiple patients to have the same accession number,...

Jan 2024
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(0)
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Manager

Relationship, Operations

It is challenging to get answers and to get the right people on a call for support. With a certain...

Jan 2024
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(0)
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Manager

Culture

We have a managed service contract, and we hear a lot from the vendor that they don't know what we...

Jan 2024
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(0)
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Manager

Relationship

On a positive note, Philips has given us a couple of customer service representatives who have been...

Jan 2024
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(0)
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Manager

Relationship, Operations, Product

For radiologists specifically, there are tons of amazing tools that the system offers, but the...

Jan 2024
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(0)
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Manager

Product

In terms of tech and even physician end users, they have no ability to easily or intuitively create...

Jan 2024
||
(0)
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Manager

Culture

I can't say Philips has given us 10% of the things that they promised in the time they promised...

Jan 2024
||
(0)
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Manager

Operations

The vendor sent us two courses that we took; one was a technical course, and the other one was an...

Jan 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Philips has a good product. If they could make some changes within their structure for the support...

Jan 2024
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(0)
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Manager

Relationship

When I first started at my organization, the product was in shambles. We have worked very diligently...

Jan 2024
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(0)
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Manager

Relationship, Value

We have done a pretty good job of working with the vendor, and they have helped us through things...

Jan 2024
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(0)
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Director

Operations, Product

Things with Image Management Vue PACS did not go well. The system crashed regularly in the beginning...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Operations

We had a lot of issues with Philips. They ended up transitioning us from the onboarding team to a...

Jan 2024
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(0)
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Director

Product

Nothing really sticks out that makes Philips' PACS different than any other PACS.

Jan 2024
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(0)
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Director

Culture, Relationship

Philips has different tiers of IT people. They have level-one and level-two people, but I don't...

Jan 2024
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(0)
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 or  to see details.

Director

Value

We have been paying for services from Philips but not receiving them. We would like some sort of reimbursement....

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Operations

I would tell a friend that during the onboarding of the system, there is not a lot of support....

Jan 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

While my overall satisfaction with Philips is getting better, this past implementation was terrible....

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Philips' service reliability is terrible; their proactive service needs to improve. A long time ago,...

Dec 2023
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(0)
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VP/Other Executive

Culture, Product

We have had issues with Image Management Vue PACS, and the system is not as amazing as promised.

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Where Philips struggles is in the technical areas where there are fewer qualified people. Carestream...

Dec 2023
||
(0)
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Analyst/Coordinator

Value

Philips does not avoid charging for every little thing. As Philips has taken over, things have been...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We have security vulnerabilities that can only resolved with an upgrade to Image Management Vue...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor’s remote monitoring piece changed in the move from Carestream over to Philips. It is...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

We have had challenges with the PACS since Philips took it over. Our last upgrade had some problems,...

Dec 2023
||
(0)
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Director

Product

We have not seen any innovation from Philips since taking over the product from Carestream. Philips...

Dec 2023
||
(0)
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Manager

Product

The product has been a stable and perfect system for our organization. Providers who come from the...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The transition we have had from Carestream to Philips is where we have seen some changes in fits...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The hanging protocols could be better in Image Management Vue PACS. We would like the ability to...

Dec 2023
||
(0)
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Manager

Relationship, Operations

The issue that I have with upgrades is that we don't get the on-site support we used to get with...

Dec 2023
||
(0)
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Manager

Relationship

My concern when Philips bought Carestream Health was the quality of service that we were used to....

Dec 2023
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(0)
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Manager

Product

We really like Image Management Vue PACS. It interfaces very well with our EHR. When our site is...

Dec 2023
||
(0)
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Analyst/Coordinator

Culture, Product

In general, the system does exactly what the vendor says it does. We have a different utilization...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

One positive of Image Management Vue PACS is on the back end, getting all our modalities and things...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

Image Management Vue PACS is an older type of system; it is not modern or cutting edge at all. We...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Within Philips’ service group, they could make the escalation of incidents a little more accessible...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

I don't know of any ongoing training the vendor offers. Nothing is being communicated to us. I...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Philips is a good company, and they deliver things as advertised. They are a large international...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations, Product

Image Management Vue PACS is not working right. The upgrades have not gone well. Our opinion of...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Operations

The different versions of Image Management Vue PACS are confusing, and we were sold a broken version...

Dec 2023
||
(0)
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Director

Product, Value

Since we have been seeing an increase in volume, Image Management Vue PACS has been a little slower...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Image Management Vue PACS has excellent tools, and Philips understands our needs. They know that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

If we ever have a concern, we have a good vendor relationship with Philips. They will work with us...

Nov 2023
||
(0)
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