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Image Management Vue PACS (Carestream) Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Value

Philips’ pricing isn't that great, and we had to pay them to do things like power down our backup...

Dec 2024
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VP/Other Executive

Value

Philips’ product is average. It is not unusable, but it is also not great, and it doesn’t reduce...

Dec 2024
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VP/Other Executive

Product

Image Management Vue PACS integrates well with Epic.

Dec 2024
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VP/Other Executive

Relationship

There is zero effort from Philips to innovate with us. It is not that Philips’ support doesn't try,...

Dec 2024
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VP/Other Executive

Relationship

We are doing managed services with Philips, but we don't have any access to our servers that store...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

There is a low appetite to continue to work with Philips in a long-term capacity in our...

Dec 2024
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VP/Other Executive

Value

We have been trying to upgrade Image Management Vue PACS for months. We figured out that we, who pay...

Dec 2024
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Director

Product

One thing that could be improved with Philips is the length of time it takes to upgrade things. The...

Dec 2024
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Director

Operations

With Philips, I would like to have a team from the vendor come on-site and train a group of super...

Dec 2024
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Director

Product

Image Management Vue PACS is much better now than it was when we first got the product. It is easy...

Dec 2024
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Director

Relationship

We have several phone calls with people at Philips that get canceled and don’t get rescheduled.

Dec 2024
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Director

Relationship

I would like functioning AI tools and a functioning patient portal and physician portal in Image...

Dec 2024
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Director

Product

When our techs put in tech notes in Image Management Vue PACS, they go to the radiologist, and when...

Dec 2024
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Director

Relationship

I would tell someone considering going with Image Management Vue PACS to make sure they have a...

Dec 2024
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Director

Culture, Value

With Philips, we have to pay for any new products or software updates that come out, like AI tools....

Dec 2024
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Manager

Operations

I had issues with Philips’ training. We had a few trainers, and one taught me how to use the...

Oct 2024
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Manager

Relationship

Sometimes a report in Image Management Vue PACS won't go across, and we once had a patient emergency...

Oct 2024
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Manager

Relationship

Really the only positive thing about Philips is that it is easy working with the engineers. The...

Oct 2024
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Manager

Relationship

I would have to shop around first before deciding to buy Image Management Vue PACS again. I would...

Oct 2024
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Manager

Loyalty, Operations, Product

From day one, we have had our ups and downs with Image Management Vue PACS. It is an okay system,...

Oct 2024
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Manager

Product

There is just so much that needs to be done for Image Management Vue PACS. I have had other...

Oct 2024
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Manager

Operations, Value

I have never had to deal with unexpected costs with Philips. We haven't run into that issue. Right...

Oct 2024
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(0)
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Manager

Relationship

If the system goes down, we switch over to our backup server. We need to make sure that our backup...

Oct 2024
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(0)
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CIO

Loyalty

Philips has been a little squirrely. Things were going well with Philips' research and development,...

Aug 2024
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(0)
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Manager

Operations

At one point, we had a failed go-live with Philips' implementation team. The vendor didn't train any...

Jul 2024
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Manager

Product

Philips is meeting our needs right now with their system, but they are failing at meeting our goals,...

Jul 2024
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Manager

Value

One good thing about Philips is that they don't nickel-and-dime us. Image Management Vue PACS is...

Jul 2024
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Manager

Relationship

A while ago, I put in a critical ticket to Philips' customer support over the weekend because we...

Jul 2024
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Manager

Product

Image Management Vue PACS is a very simple product. It is very user friendly and easy to use, but...

Jul 2024
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Manager

Loyalty, Relationship

We are leaving Image Management Vue PACS because we are fed up with the vendor's lack of support. We...

Jul 2024
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(0)
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Manager

Relationship, Operations

Philips doesn't know the product or what we need. We don't get responses from them, and that has...

Jul 2024
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Manager

Relationship

We have had ongoing meetings with Philips all the way up to their higher-ups, and those people have...

Jul 2024
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Analyst/Coordinator

Relationship

Since Philips has taken over Carestream, they have moved to a really remote support philosophy in...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

Carestream used to have better tools, but when Philips took over, they also consolidated things, and...

Jun 2024
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Analyst/Coordinator

Loyalty

We knew that Windows 10 was getting to the end of its life. The vendor is getting a product that...

Jun 2024
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Analyst/Coordinator

Relationship

If the vendor were to revamp their productivity, an email would be appropriate for reaching out. If...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

It is definitely easier to do integrations with Philips compared to our other vendors. Our upgrades...

Jun 2024
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(0)
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Director

Relationship

Image Management Vue PACS works fine for what we need. The support for the software is fine, but the...

Jun 2024
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(0)
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Manager

Operations, Product

When I first came to my organization, the second I walked in the door, the doctors were right there...

May 2024
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(0)
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Manager

Loyalty, Relationship

We decided to move away from Philips because we had to argue with the vendor to get them to do...

May 2024
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(0)
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Manager

Product

The product is on a very old system, and it has been a tank. It just keeps working even when the...

Apr 2024
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(0)
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Analyst/Coordinator

Value

Philips is very transparent. We have stayed with them for a long time because they don’t charge us...

Feb 2024
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Manager

Loyalty

When we purchased the product, it was part of our long-term plans. But when our contract is up, we...

Jan 2024
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Manager

Loyalty, Product

The system has gotten better with upgrades, but it will just freeze out or not complete the workflow...

Jan 2024
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(0)
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Manager

Product, Value

Behind the scenes, it is extremely labor intensive just to keep the system in the state that it is...

Jan 2024
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(0)
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Manager

Product

We cannot correct annotations in the system; those must be reset from the modality. The product's...

Jan 2024
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(0)
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Manager

Product

There is a lot of risk with this system because we can merge patients without any sort of error...

Jan 2024
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(0)
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Manager

Product

The system is very promiscuous. It allows for multiple patients to have the same accession number,...

Jan 2024
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(0)
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Manager

Relationship, Operations

It is challenging to get answers and to get the right people on a call for support. With a certain...

Jan 2024
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(0)
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Manager

Culture

We have a managed service contract, and we hear a lot from the vendor that they don't know what we...

Jan 2024
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(0)
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Manager

Relationship

On a positive note, Philips has given us a couple of customer service representatives who have been...

Jan 2024
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(0)
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Manager

Relationship, Operations, Product

For radiologists specifically, there are tons of amazing tools that the system offers, but the...

Jan 2024
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(0)
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Manager

Product

In terms of tech and even physician end users, they have no ability to easily or intuitively create...

Jan 2024
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(0)
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Manager

Culture

I can't say Philips has given us 10% of the things that they promised in the time they promised...

Jan 2024
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(0)
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Manager

Operations

The vendor sent us two courses that we took; one was a technical course, and the other one was an...

Jan 2024
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(0)
 Thank you  Helpful

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Manager

Relationship, Product

Philips has a good product. If they could make some changes within their structure for the support...

Jan 2024
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(0)
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Manager

Relationship

When I first started at my organization, the product was in shambles. We have worked very diligently...

Jan 2024
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(0)
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Manager

Relationship, Value

We have done a pretty good job of working with the vendor, and they have helped us through things...

Jan 2024
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(0)
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Director

Operations, Product

Things with Image Management Vue PACS did not go well. The system crashed regularly in the beginning...

Jan 2024
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(0)
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Director

Operations

We had a lot of issues with Philips. They ended up transitioning us from the onboarding team to a...

Jan 2024
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(0)
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Director

Product

Nothing really sticks out that makes Philips' PACS different than any other PACS.

Jan 2024
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(0)
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Director

Culture, Relationship

Philips has different tiers of IT people. They have level-one and level-two people, but I don't...

Jan 2024
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(0)
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Director

Value

We have been paying for services from Philips but not receiving them. We would like some sort of reimbursement....

Jan 2024
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(0)
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Director

Operations

I would tell a friend that during the onboarding of the system, there is not a lot of support....

Jan 2024
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(0)
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Manager

Operations

While my overall satisfaction with Philips is getting better, this past implementation was terrible....

Dec 2023
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(0)
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Manager

Relationship

Philips' service reliability is terrible; their proactive service needs to improve. A long time ago,...

Dec 2023
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