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Image Management Vue PACS (Global) (Carestream) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Loyalty

Overall, we are still happy with the product. I don't see us looking to replace it. However, our...

Nov 2024
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(0)
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Manager

Operations, Value

The vendor's training has a ridiculous dollar value assigned to it.

Nov 2024
||
(0)
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Manager

Product

The vendor has an orchestration module where we can use a workflow engine to give certain reports to...

Nov 2024
||
(0)
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Manager

Relationship

The vendor's service is pretty good, but the vendor may be missing some things. Sometimes, our...

Nov 2024
||
(0)
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Manager

Relationship

Philips' executive involvement is good. The vendor held a workshop to present some things. That was...

Nov 2024
||
(0)
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Manager

Value

Philips could focus on novel funding approaches. They could also focus on having an operating...

Nov 2024
||
(0)
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Manager

Relationship, Operations

The vendor has been supportive in terms of integration. We had a big project where we wanted to fix...

Nov 2024
||
(0)
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Manager

Loyalty, Value

In our region, there has been a huge budget issue. There is no money for anyone to do anything. The...

Nov 2024
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(0)
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Manager

Value

Philips charges have gotten a bit worse. Carestream was much better at not charging for every little...

Nov 2024
||
(0)
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Manager

Culture, Loyalty

We are looking at how to introduce AI and machine learning to our healthcare practice. We are...

Nov 2024
||
(0)
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Manager

Loyalty

One good thing is that the dust has settled on the acquisition of Carestream. That really put a...

Nov 2024
||
(0)
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Director

Relationship

Philips acquired a company that we were working with, and now things are confusing because we don’t...

Nov 2024
||
(0)
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Director

Loyalty, Relationship, Operations

We have a lot of projects going on with Philips, and we are planning to upgrade and implement...

Nov 2024
||
(0)
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Director

Loyalty

If I were in a position to choose which vendor to get, I would do a review process for each product....

Oct 2024
||
(0)
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Director

Culture, Value

If Philips can fix what we need without a major change in their configuration, they will not charge...

Oct 2024
||
(0)
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Director

Relationship, Operations

We had a commitment from Philips to provide enough resources to cover our upgrade, but they only...

Oct 2024
||
(0)
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Director

Loyalty, Product

The older version of Image Management Vue PACS had some issues, so our users are happy with the...

Oct 2024
||
(0)
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 or  to see details.

Director

Culture, Loyalty

There is some room for improvement in terms of features in Image Management Vue PACS, but Philips...

Oct 2024
||
(0)
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Director

Relationship

Philips’ support team is available all the time when we need them, and that is because they have a...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship

There are some issues in Image Management Vue PACS that Philips’ support team can’t fix, and it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Image Management Vue PACS is expensive, and not all hospitals in our country can afford the...

Oct 2024
||
(0)
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Director

Product

The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...

Sep 2024
||
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Canada PACS 2024
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Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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