Image Management Vue PACS (Global) (Carestream) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Value, Value

Philips' charges are huge and expensive. That is probably because Philips knows that their system is...

Dec 2023
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Director

Relationship, Relationship

Philips' local support is good. They have people who have been part of their organization for quite...

Dec 2023
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Director

Relationship, Relationship

Philips' executives haven't been as involved with us as other vendors' executives have been. It is...

Dec 2023
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Director

Product, Product, Value, Value

I haven't seen many measurable outcomes from Carestream.

Dec 2023
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Director

Relationship, Relationship

We have a close relationship with Philips. However, they don't have enough team members to support...

Dec 2023
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Director

Loyalty, Loyalty

The system is quite slow. Many vendors are moving forward with AI, and Philips is trying to do that...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Product, Product

Philips is a global company, and their R&D is strong. Many clients in our country are very...

Nov 2023
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Director

Relationship, Relationship, Product, Product

Philips' greatest strength is that their products stay ahead in the industry.

Jun 2023
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Director

Product, Product

The stability of Image Management Vue PACS is a troubling issue for us because there are often...

Jun 2023
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Director

Relationship, Relationship

The main area I would like to see Philips improve is their service. We have to go through the...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Our local team hasn't changed with the acquisition, and they are still highly knowledgeable and...

Jun 2023
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Manager

Product, Product, Product, Product

We would like more ease of use in developing and maintaining display protocols and plugging in AI...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We made an upgrade recently and had some performance issues, but we have now resolved those. We...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

When Carestream was acquired by Philips, there was a pause in development for about a year, and the...

Jun 2023
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Manager

Value, Value, Value, Value

Compared to Carestream, Philips is looking to charge a lot more. We requested some training, and...

Jun 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Things are pretty good with Philips. They have been responsive. There aren’t many problems. In fact,...

Apr 2023
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VP/Other Executive

Product, Product

The way the product is designed helps us customize or configure it the way we need it. It has...

Apr 2023
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