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Image Management Vue PACS (Global) (Carestream)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Relationship

Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

There have been some developments that haven't come to fruition, and they have been there for a...

Jun 2023
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Analyst/Coordinator

Value

Philips sometimes charges us for every little thing, but because of the relationship we have, things...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

The main strength of the PACS is the way it virtually links several organizations together. We have...

Jun 2023
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Analyst/Coordinator

Operations

Philips is quite open for additional training, and they have given us extra days as we have needed,...

Jun 2023
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Analyst/Coordinator

Product

We can sit someone down in front of the PACS, and within about 15 minutes, they can find their way...

Jun 2023
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Manager

Relationship

Philips is good at responding to problems quickly. The thing we like most is that the product helps...

May 2023
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Manager

Product

The main thing Philips could improve is integration with the portal from the same publisher so...

May 2023
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Manager

Product

Vue PACS is a good radiology PACS product. It works well for radiologists.

May 2023
||
(0)
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Manager

Relationship, Product

I would like to see a simpler service-desk tool. The current system is cumbersome and complicated.

May 2023
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Manager

Relationship, Product

The vendor's greatest strengths are their scalability, the size of their client base, and the...

Apr 2023
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Manager

Product

The biggest opportunity to improve the product is having a greater ability to monitor the operation...

Apr 2023
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Manager

Relationship

The vendor could work on their proactivity in terms of problem resolution to improve our experience.

Apr 2023
||
(0)
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Director

Product

We have a lot of collaboration with our RIS and our PACS, but the integration between HL7 and our...

Jan 2023
||
(0)
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Director

Product

If I were a vendor like Philips, I would look into not having the PC client work on loading the...

Jan 2023
||
(0)
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Director

Relationship, Product

We have some serious issues with the performance in certain parts of the system and with Philips...

Jan 2023
||
(0)
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Director

Relationship

Response times are on different flows, and we do not see any improvement. Philips introduces new...

Jan 2023
||
(0)
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Director

Relationship

A positive from Philips is that the vendor is good at fixing issues on the fly and implementing...

Jan 2023
||
(0)
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Director

Product

We are in total operation with Philips at each organization in our health system. The system is top...

Jan 2023
||
(0)
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Manager

Product

Vue PACS is pretty stable. I don’t like the way the failover is organized, but if it functions in...

Jan 2023
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Manager

Product

We are very satisfied with the VNA part of Vue PACS and also the functionality of the web viewer...

Jan 2023
||
(0)
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Manager

Product

Philips consists of a bunch of companies. Philips buys other companies and develops their own...

Jan 2023
||
(0)
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Manager

Product

Vue PACS has all the tools we want available, but they don’t seem to work. The vendor is also not...

Jan 2023
||
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Manager

Loyalty, Product

Vue PACS has been functioning well, but it is not as reliable as another vendor’s PACS solution....

Oct 2022
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Manager

Culture, Loyalty, Product, Value

We have not moved forward with the technology within the Philips PACS. There have been no version...

Oct 2022
||
(0)
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Manager

Relationship

There was a transitional period of time when Carestream became Philips. But the key personnel that...

Oct 2022
||
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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