Image Management Vue PACS (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CMIO

Product

I don't use the PACS product very much, and I found it initially a bit challenging to search for...

Mar 2025
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Manager

Product

The areas for improvement are the speed of study visualizations and the fast access to patient...

Dec 2024
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Manager

Relationship

What I like the most about Philips is their constant presence on-site. The system is easy to use for...

Dec 2024
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Manager

Relationship

The vendor's strengths are the reliability of their service and that we can get direct contact with...

Dec 2024
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Operations

Philips could have provided more training. We had a somewhat brief remote course for Image...

Dec 2024
||
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Product

We don't see significant integration issues with Image Management Vue PACS, except for the usual...

Dec 2024
||
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Relationship

One downside to the support for Image Management Vue PACS is the support during nighttime hours....

Dec 2024
||
(0)
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Product

Some of our PACS servers that are managed through Image Management Vue PACS are on different...

Dec 2024
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(0)
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Relationship

When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...

Dec 2024
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Product

I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...

Dec 2024
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(0)
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Director

Product

The vendor needs to improve the usability of the product. Using the product should be simpler and...

Dec 2024
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(0)
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Director

Relationship

We have an on-site support person in the hospital who does most of the work. If someone asked me...

Dec 2024
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Director

Loyalty, Product

Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...

Dec 2024
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(0)
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CIO

Relationship, Product

The vendor is open to new technologies, such as AI.

Dec 2024
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(0)
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CIO

Product

The thing that I don't like about the system is that there are huge difficulties with integrating...

Dec 2024
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CIO

Loyalty

We are going to move away from Philips. The evaluation is being done by a group that is in charge of...

Dec 2024
||
(0)
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CIO

Relationship, Product

I don't like relatively old solutions. We have some problems with stability due to the fact that the...

Dec 2024
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Manager

Loyalty

The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...

Dec 2024
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Manager

Relationship

Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....

Dec 2024
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(0)
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Manager

Product

Philips performed well on the integrations with all the other services that weren't dependent on...

Dec 2024
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(0)
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Manager

Value

Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...

Dec 2024
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Manager

Culture, Relationship

We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...

Dec 2024
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(0)
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Manager

Product

We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....

Dec 2024
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Manager

Operations

My score for training is at the top of the scale. When we updated Image Management Vue PACS before...

Dec 2024
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Manager

Product

The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...

Dec 2024
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(0)
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Manager

Product

Philips could improve the way the system imports images from other hospitals. When a patient comes...

Dec 2024
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Manager

Product

One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...

Dec 2024
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Manager

Product, Value

In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...

Dec 2024
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(0)
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Manager

Relationship, Product

My experience with Philips has been quite good. Recently, we resolved various errors in reporting...

Dec 2024
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(0)
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Manager

Relationship

Philips' support is a bit slow in terms of problem resolution.

Dec 2024
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(0)
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Manager

Relationship, Product

Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...

Dec 2024
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(0)
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Manager

Relationship

To improve my experience, Philips could have more interactivity with AI products.

Dec 2024
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(0)
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Manager

Product

Image Management Vue PACS is great. I would absolutely use the product again; I would have no...

Dec 2024
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(0)
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Manager

Operations

Philips is pretty good at implementations. They know how to do those, and they provide the right...

Dec 2024
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(0)
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Manager

Product

The functionality is good, but the hardware falls over a bit more frequently than I would like. We...

Dec 2024
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Manager

Relationship

Philips is not brilliant with support. The first thing they do is blame us before they look at their...

Dec 2024
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(0)
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Manager

Loyalty, Value

Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...

Dec 2024
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(0)
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Manager

Product

It is very difficult to get Image Management Vue PACS to work within our environment. With things as...

Dec 2024
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Manager

Operations, Product

The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...

Dec 2024
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Manager

Value

Philips absolutely charges for everything they can, and we are seeing that more with our transition...

Dec 2024
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(0)
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Manager

Relationship

Philips could enhance their support and the number of people that they provide on any project to...

Dec 2024
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(0)
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Manager

Loyalty, Product

The system has had the same hardware design since the early 2000s. This thing should sing, dance,...

Dec 2024
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(0)
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Manager

Culture, Product

More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...

Dec 2024
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(0)
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Manager

Loyalty, Relationship, Operations

Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...

Dec 2024
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Manager

Operations

The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...

Dec 2024
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(0)
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Manager

Product

Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...

Dec 2024
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(0)
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Manager

Culture, Relationship

I would not buy Philips' product again. I haven't found our relationship with the vendor to be...

Dec 2024
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(0)
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Manager

Loyalty, Relationship

Philips knows we are moving away from them, and they have not been a very helpful company. That has...

Dec 2024
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(0)
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CEO/President

Product

One functionality that I would like Philips to add is very operational and not essential. I would...

Dec 2024
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(0)
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CEO/President

Relationship

I was very upset with Philips in past years regarding support because I felt forgotten by Philips....

Dec 2024
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(0)
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CEO/President

Value

Philips' tool is less economical compared to other products. I turned to Philips because I already...

Dec 2024
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(0)
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CEO/President

Relationship

We have had some minor issues with Image Management Vue PACS, but they have always been resolved....

Dec 2024
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(0)
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Manager

Product

We don’t like that the integration of external examinations only works without manual assistance in...

Dec 2024
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(0)
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Manager

Product

We like working with Philips. We can create reports in the PACS with speech recognition. There are...

Dec 2024
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(0)
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Manager

Product

Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...

Dec 2024
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(0)
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VP/Other Executive

Relationship

We have had frequent outages with the system, and those outages have really had a clinical impact....

Nov 2024
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(0)
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VP/Other Executive

Product

We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...

Nov 2024
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(0)
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CIO

Relationship, Product

The thing I like most about Philips is their collaborative products, so the integration of those has...

Nov 2024
||
(0)
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CIO

Relationship

The challenge that we have with Philips is engagement at the support level; we have a problem with...

Nov 2024
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(0)
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Analyst/Coordinator

Operations

I wouldn’t give Philips the highest rating for their implementation services because I have to do...

Nov 2024
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(0)
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Analyst/Coordinator

Operations

The application training is very well done. The trainers from Philips are highly skilled and capable...

Nov 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The solution works excellently. It is very versatile for our needs and meets all our...

Nov 2024
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(0)
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Analyst/Coordinator

Relationship

The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...

Nov 2024
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(0)
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Analyst/Coordinator

Culture, Value

The vendor charges us for everything that isn’t covered in the contract, even for small changes we...

Nov 2024
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(0)
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Analyst/Coordinator

Product

Not everything works as promised initially. Some functionalities didn’t work due to the type of...

Nov 2024
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(0)
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Analyst/Coordinator

Product

Philips hasn’t released anything new in the last three years; there is not much evolution. It is...

Nov 2024
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(0)
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Manager

Relationship

To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...

Nov 2024
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(0)
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Manager

Relationship

When the vendor responds to change requests, they are very accommodating and put things in there....

Nov 2024
||
(0)
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Manager

Loyalty, Relationship

When we first started with the vendor, they were very proactive. We used to have service meetings...

Nov 2024
||
(0)
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Manager

Operations

For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...

Nov 2024
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(0)
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Manager

Culture, Loyalty, Product

The product works as promoted. There are just a couple of little things that don't work quite as we...

Nov 2024
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(0)
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Manager

Product

We activated a certain center and everything, and that changed the way of working by enabling a...

Nov 2024
||
(0)
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Manager

Loyalty

Over a year of mainly data collection, we started the software selection process. We invited...

Nov 2024
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(0)
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Manager

Loyalty, Product

In the future, I would definitely like to see functionality in the more refined aspects of...

Nov 2024
||
(0)
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Manager

Loyalty

The main driver that led us to choose Philips was an economic consideration; the financial burden...

Nov 2024
||
(0)
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Manager

Value

The results from this product have been tangible. All stakeholders use the PACS functionally...

Nov 2024
||
(0)
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Manager

Product

There is attention on expanding the radiology side. This project required internal governance and a...

Nov 2024
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(0)
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Manager

Loyalty, Product

After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...

Nov 2024
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(0)
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Manager

Loyalty

Before choosing Philips, we conducted the entire workflow analysis, examined the applications...

Nov 2024
||
(0)
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Manager

Product

The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...

Nov 2024
||
(0)
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Manager

Relationship, Operations

Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...

Nov 2024
||
(0)
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Physician

Relationship

The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...

Sep 2024
||
(0)
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Manager

Relationship

The vendor's opportunity for improvement is to improve their quality and response time for...

Sep 2024
||
(0)
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Manager

Product

What I like most about the product is its quality and how it works. It works well. The radiologists...

Sep 2024
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(0)
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Manager

Culture, Relationship

Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...

Sep 2024
||
(0)
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CIO

Product

Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...

Sep 2024
||
(0)
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CIO

Product

Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...

Sep 2024
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(0)
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CIO

Relationship

When we call Philips' support people, they react. I would prefer not to have to call them. When I...

Sep 2024
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(0)
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CIO

Relationship, Product

We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...

Sep 2024
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(0)
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CIO

Operations

Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...

Sep 2024
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(0)
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CMIO

Product

With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....

Sep 2024
||
(0)
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CMIO

Relationship, Product

Things are going well with Philips. Image Management Vue PACS is a good product, and even the...

Sep 2024
||
(0)
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Manager

Operations, Product

We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....

Sep 2024
||
(0)
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Manager

Value

The attractive thing about Philips is the financial model whereby they supply all the hardware. We...

Sep 2024
||
(0)
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Manager

Relationship

We have had the involvement of various people at high levels from Philips who meet with us. We have...

Sep 2024
||
(0)
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Manager

Operations

There were certainly some competent people on-site to help out during the go-lives, and the most...

Sep 2024
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(0)
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Manager

Product

We have had trouble with scenarios where a radiologist has had to switch between patients quickly...

Sep 2024
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(0)
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Manager

Product

For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...

Sep 2024
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(0)
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Manager

Relationship

In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...

Sep 2024
||
(0)
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Manager

Relationship, Product

The system is not as good as we would expect. Philips could improve the user experience and the...

Sep 2024
||
(0)
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Manager

Loyalty

We are not likely to recommend the system. It can do the job quite well for a very small...

Sep 2024
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(0)
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Manager

Relationship, Operations

One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...

Sep 2024
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(0)
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Manager

Loyalty, Product

A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...

Sep 2024
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(0)
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Manager

Loyalty, Relationship

We feel a bit like we have been the guinea pigs for new things with the system. The end users are...

Sep 2024
||
(0)
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Manager

Relationship

Philips needs to reevaluate the product from its base, but we are not sure that they can do that at...

Sep 2024
||
(0)
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Manager

Relationship

I'm not truly happy with the support for the system. The support people speak our language, so that...

Sep 2024
||
(0)
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Manager

Product

There were some new functionalities in the system, especially for the diffusion for mammographies,...

Sep 2024
||
(0)
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Manager

Relationship, Operations, Product

Philips is improving in terms of stability and performance, but we are still not there yet. Philips...

Sep 2024
||
(0)
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Manager

Operations

There was a real lack of effectiveness with the Philips training. Our organization has suffered from...

Sep 2024
||
(0)
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CIO

Relationship

I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...

Sep 2024
||
(0)
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CMIO

Loyalty, Relationship

As an organization, what we have struggled with is responsiveness from Philips in terms of...

Sep 2024
||
(0)
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CMIO

Loyalty, Relationship, Product

Philips will tell us that something will take X number of years to do, but they are not saying that...

Sep 2024
||
(0)
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CIO

Relationship, Value

Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...

Sep 2024
||
(0)
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CIO

Relationship

Philips has lost some ground compared to the past. Previously, their support team was much more...

Sep 2024
||
(0)
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CMIO

Relationship

We have had to do some executive escalation with Philips because of some of the issues that we have...

Sep 2024
||
(0)
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CMIO

Loyalty

Philips provides a good PACS platform, but there are other vendors out there that I believe provide...

Sep 2024
||
(0)
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CIO

Product

The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...

Sep 2024
||
(0)
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CIO

Relationship, Product

Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...

Sep 2024
||
(0)
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Manager

Product

The product is not supporting our integration at the moment. It is actually holding us back.

Sep 2024
||
(0)
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Manager

Relationship, Operations

We have one particular implementation that we are trying to support at the moment, and there has...

Sep 2024
||
(0)
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Manager

Relationship

We have had issues that should have been picked up by the vendor's monitoring that have then caused...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...

Sep 2024
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(0)
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Manager

Relationship, Product

The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...

Sep 2024
||
(0)
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Manager

Loyalty, Product

We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...

Sep 2024
||
(0)
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Manager

Relationship

Philips' support is very responsive on priority-one issues. Their web application is relatively...

Sep 2024
||
(0)
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Manager

Relationship

The vendor's executives should be involved in projects when there are problems. They should at least...

Aug 2024
||
(0)
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Manager

Operations, Product

Our users in a certain specialty are not that happy with the HTML5 clients they got with the...

Aug 2024
||
(0)
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Manager

Loyalty, Value

Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...

Aug 2024
||
(0)
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Manager

Product

The feedback from our radiologists and physicians is that they are totally happy with the product....

Aug 2024
||
(0)
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Manager

Operations

We had to change the go-live date many times within the project. But what really was a good decision...

Aug 2024
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Manager

Operations

Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....

Aug 2024
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Manager

Value

Philips avoids charging for everything. We know that other vendors will charge for really...

Aug 2024
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Physician

Product

Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...

Jun 2024
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