Image Management Vue PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
When the software works, it works well and is simple to use. It is user-friendly. I like the image...
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Relationship, Product
The biggest opportunities are ensuring that the product is reliable. The vendor needs to sort out...
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Product
I don't use the PACS product very much, and I found it initially a bit challenging to search for...
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Product
The areas for improvement are the speed of study visualizations and the fast access to patient...
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Relationship
What I like the most about Philips is their constant presence on-site. The system is easy to use for...
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Relationship
The vendor's strengths are the reliability of their service and that we can get direct contact with...
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Operations
Philips could have provided more training. We had a somewhat brief remote course for Image...
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Product
We don't see significant integration issues with Image Management Vue PACS, except for the usual...
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Relationship
One downside to the support for Image Management Vue PACS is the support during nighttime hours....
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Product
Some of our PACS servers that are managed through Image Management Vue PACS are on different...
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Relationship
When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...
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Product
I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...
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Product
The vendor needs to improve the usability of the product. Using the product should be simpler and...
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Relationship
We have an on-site support person in the hospital who does most of the work. If someone asked me...
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Loyalty, Product
Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...
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Relationship, Product
The vendor is open to new technologies, such as AI.
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Product
The thing that I don't like about the system is that there are huge difficulties with integrating...
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Loyalty
We are going to move away from Philips. The evaluation is being done by a group that is in charge of...
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Relationship, Product
I don't like relatively old solutions. We have some problems with stability due to the fact that the...
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Loyalty
The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...
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Relationship
Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....
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Product
Philips performed well on the integrations with all the other services that weren't dependent on...
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Value
Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...
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Culture, Relationship
We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...
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Product
We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....
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Operations
My score for training is at the top of the scale. When we updated Image Management Vue PACS before...
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Product
The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...
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Product
Philips could improve the way the system imports images from other hospitals. When a patient comes...
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Product
One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...
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Product, Value
In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...
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Relationship, Product
My experience with Philips has been quite good. Recently, we resolved various errors in reporting...
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Relationship
Philips' support is a bit slow in terms of problem resolution.
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Relationship, Product
Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...
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Relationship
To improve my experience, Philips could have more interactivity with AI products.
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Product
Image Management Vue PACS is great. I would absolutely use the product again; I would have no...
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Operations
Philips is pretty good at implementations. They know how to do those, and they provide the right...
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Product
The functionality is good, but the hardware falls over a bit more frequently than I would like. We...
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Relationship
Philips is not brilliant with support. The first thing they do is blame us before they look at their...
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Loyalty, Value
Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...
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Product
It is very difficult to get Image Management Vue PACS to work within our environment. With things as...
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Operations, Product
The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...
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Value
Philips absolutely charges for everything they can, and we are seeing that more with our transition...
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Relationship
Philips could enhance their support and the number of people that they provide on any project to...
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Loyalty, Product
The system has had the same hardware design since the early 2000s. This thing should sing, dance,...
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Culture, Product
More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...
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Loyalty, Relationship, Operations
Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...
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Operations
The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...
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Product
Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...
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Culture, Relationship
I would not buy Philips' product again. I haven't found our relationship with the vendor to be...
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Loyalty, Relationship
Philips knows we are moving away from them, and they have not been a very helpful company. That has...
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Product
One functionality that I would like Philips to add is very operational and not essential. I would...
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Relationship
I was very upset with Philips in past years regarding support because I felt forgotten by Philips....
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Value
Philips' tool is less economical compared to other products. I turned to Philips because I already...
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Relationship
We have had some minor issues with Image Management Vue PACS, but they have always been resolved....
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Product
We don’t like that the integration of external examinations only works without manual assistance in...
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Product
We like working with Philips. We can create reports in the PACS with speech recognition. There are...
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Product
Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...
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Relationship
We have had frequent outages with the system, and those outages have really had a clinical impact....
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Product
We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...
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Relationship, Product
The thing I like most about Philips is their collaborative products, so the integration of those has...
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Relationship
The challenge that we have with Philips is engagement at the support level; we have a problem with...
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Operations
I wouldn’t give Philips the highest rating for their implementation services because I have to do...
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Operations
The application training is very well done. The trainers from Philips are highly skilled and capable...
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Loyalty, Product
The solution works excellently. It is very versatile for our needs and meets all our...
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Relationship
The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...
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Culture, Value
The vendor charges us for everything that isn’t covered in the contract, even for small changes we...
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Product
Not everything works as promised initially. Some functionalities didn’t work due to the type of...
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Product
Philips hasn’t released anything new in the last three years; there is not much evolution. It is...
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Relationship
To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...
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Relationship
When the vendor responds to change requests, they are very accommodating and put things in there....
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Loyalty, Relationship
When we first started with the vendor, they were very proactive. We used to have service meetings...
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Operations
For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...
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Culture, Loyalty, Product
The product works as promoted. There are just a couple of little things that don't work quite as we...
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Product
We activated a certain center and everything, and that changed the way of working by enabling a...
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Loyalty
Over a year of mainly data collection, we started the software selection process. We invited...
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Loyalty, Product
In the future, I would definitely like to see functionality in the more refined aspects of...
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Loyalty
The main driver that led us to choose Philips was an economic consideration; the financial burden...
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Value
The results from this product have been tangible. All stakeholders use the PACS functionally...
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Product
There is attention on expanding the radiology side. This project required internal governance and a...
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Loyalty, Product
After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...
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Loyalty
Before choosing Philips, we conducted the entire workflow analysis, examined the applications...
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Product
The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...
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Relationship, Operations
Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...
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Relationship
The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...
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Relationship
The vendor's opportunity for improvement is to improve their quality and response time for...
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Product
What I like most about the product is its quality and how it works. It works well. The radiologists...
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Culture, Relationship
Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...
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Product
Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...
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Product
Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...
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Relationship
When we call Philips' support people, they react. I would prefer not to have to call them. When I...
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Relationship, Product
We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...
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Operations
Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...
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Product
With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....
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Relationship, Product
Things are going well with Philips. Image Management Vue PACS is a good product, and even the...
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Operations, Product
We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....
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Value
The attractive thing about Philips is the financial model whereby they supply all the hardware. We...
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Relationship
We have had the involvement of various people at high levels from Philips who meet with us. We have...
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Operations
There were certainly some competent people on-site to help out during the go-lives, and the most...
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Product
We have had trouble with scenarios where a radiologist has had to switch between patients quickly...
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Product
For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...
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Relationship
In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...
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Relationship, Product
The system is not as good as we would expect. Philips could improve the user experience and the...
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Loyalty
We are not likely to recommend the system. It can do the job quite well for a very small...
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Relationship, Operations
One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...
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Loyalty, Product
A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...
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Loyalty, Relationship
We feel a bit like we have been the guinea pigs for new things with the system. The end users are...
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Relationship
Philips needs to reevaluate the product from its base, but we are not sure that they can do that at...
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Relationship
I'm not truly happy with the support for the system. The support people speak our language, so that...
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Product
There were some new functionalities in the system, especially for the diffusion for mammographies,...
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Relationship, Operations, Product
Philips is improving in terms of stability and performance, but we are still not there yet. Philips...
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Operations
There was a real lack of effectiveness with the Philips training. Our organization has suffered from...
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Relationship
I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...
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Loyalty, Relationship
As an organization, what we have struggled with is responsiveness from Philips in terms of...
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Loyalty, Relationship, Product
Philips will tell us that something will take X number of years to do, but they are not saying that...
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Relationship, Value
Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...
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Relationship
Philips has lost some ground compared to the past. Previously, their support team was much more...
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Relationship
We have had to do some executive escalation with Philips because of some of the issues that we have...
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Loyalty
Philips provides a good PACS platform, but there are other vendors out there that I believe provide...
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Product
The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...
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Relationship, Product
Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...
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Product
The product is not supporting our integration at the moment. It is actually holding us back.
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Relationship, Operations
We have one particular implementation that we are trying to support at the moment, and there has...
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Relationship
We have had issues that should have been picked up by the vendor's monitoring that have then caused...
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Loyalty, Relationship
I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...
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Relationship, Product
The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...
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Loyalty, Product
We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...
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Relationship
Philips' support is very responsive on priority-one issues. Their web application is relatively...
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Relationship
The vendor's executives should be involved in projects when there are problems. They should at least...
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Operations, Product
Our users in a certain specialty are not that happy with the HTML5 clients they got with the...
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Loyalty, Value
Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...
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Product
The feedback from our radiologists and physicians is that they are totally happy with the product....
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Operations
We had to change the go-live date many times within the project. But what really was a good decision...
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Operations
Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....
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Value
Philips avoids charging for everything. We know that other vendors will charge for really...
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Product
Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...
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