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User Commentary
Interfacing and Integration
We have a lot of collaboration with our RIS and our PACS, but the integration between HL7 and our...
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Technology
If I were a vendor like Philips, I would look into not having the PC client work on loading the...
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Functionality and Upgrades
We have some serious issues with the performance in certain parts of the system and with Philips...
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Service and Support
Response times are on different flows, and we do not see any improvement. Philips introduces new...
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Service and Support
A positive from Philips is that the vendor is good at fixing issues on the fly and implementing...
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Technology
We are in total operation with Philips at each organization in our health system. The system is top...
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Functionality and Upgrades
Vue PACS is pretty stable. I don’t like the way the failover is organized, but if it functions in...
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Functionality and Upgrades
We are very satisfied with the VNA part of Vue PACS and also the functionality of the web viewer...
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Interfacing and Integration
Philips consists of a bunch of companies. Philips buys other companies and develops their own...
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Functionality and Upgrades
Vue PACS has all the tools we want available, but they don’t seem to work. The vendor is also not...
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Functionality and Upgrades
Vue PACS has been functioning well, but it is not as reliable as another vendor’s PACS solution....
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ROI / Cost
We have not moved forward with the technology within the Philips PACS. There have been no version...
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Relationship
There was a transitional period of time when Carestream became Philips. But the key personnel that...
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Relationship
I see no evolution of Vue PACS under Philips. I haven't seen anything since the acquisition in terms...
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Relationship
Carestream is now a different company under Philips. They want to charge us for every little thing,...
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Service and Support
The vendor's quality of support has gotten less effective and proactive. Getting into the big...
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Interfacing and Integration
The Carestream PACS performance is definitely very high, and the interoperability is good too.
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Functionality and Upgrades
Philips has a tendency to intervene in the system without notifying us. We see outages without being...
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Interfacing and Integration
Philips is lacking integration with other vendors. The product works fine in Philips' ecosystem, but...
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Relationship
We noticed a lot of people leaving the company after the acquisition of Carestream, and the quality...
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Technology
Philips has an integrated portal for remote access for patients and requesting physicians. That...
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