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Image Management Vue PACS (Global) (Carestream)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Interfacing and Integration

We have a lot of collaboration with our RIS and our PACS, but the integration between HL7 and our...

Jan 2023
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Director

Technology

If I were a vendor like Philips, I would look into not having the PC client work on loading the...

Jan 2023
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Director

Functionality and Upgrades

We have some serious issues with the performance in certain parts of the system and with Philips...

Jan 2023
||
(0)
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Director

Service and Support

Response times are on different flows, and we do not see any improvement. Philips introduces new...

Jan 2023
||
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Director

Service and Support

A positive from Philips is that the vendor is good at fixing issues on the fly and implementing...

Jan 2023
||
(0)
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Director

Technology

We are in total operation with Philips at each organization in our health system. The system is top...

Jan 2023
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Manager

Functionality and Upgrades

Vue PACS is pretty stable. I don’t like the way the failover is organized, but if it functions in...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

We are very satisfied with the VNA part of Vue PACS and also the functionality of the web viewer...

Jan 2023
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Manager

Interfacing and Integration

Philips consists of a bunch of companies. Philips buys other companies and develops their own...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

Vue PACS has all the tools we want available, but they don’t seem to work. The vendor is also not...

Jan 2023
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Manager

Functionality and Upgrades

Vue PACS has been functioning well, but it is not as reliable as another vendor’s PACS solution....

Oct 2022
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Manager

ROI / Cost

We have not moved forward with the technology within the Philips PACS. There have been no version...

Oct 2022
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Manager

Relationship

There was a transitional period of time when Carestream became Philips. But the key personnel that...

Oct 2022
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CIO

Relationship

I see no evolution of Vue PACS under Philips. I haven't seen anything since the acquisition in terms...

Sep 2022
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CIO

Relationship

Carestream is now a different company under Philips. They want to charge us for every little thing,...

Sep 2022
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CIO

Service and Support

The vendor's quality of support has gotten less effective and proactive. Getting into the big...

Jun 2022
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CIO

Interfacing and Integration

The Carestream PACS performance is definitely very high, and the interoperability is good too.

Jun 2022
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CIO

Functionality and Upgrades

Philips has a tendency to intervene in the system without notifying us. We see outages without being...

Jun 2022
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CIO

Interfacing and Integration

Philips is lacking integration with other vendors. The product works fine in Philips' ecosystem, but...

Jun 2022
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CIO

Relationship

We noticed a lot of people leaving the company after the acquisition of Carestream, and the quality...

Jun 2022
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CIO

Technology

Philips has an integrated portal for remote access for patients and requesting physicians. That...

Jun 2022
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Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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