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Image Management Vue PACS (Global) (Carestream) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

The vendor's executives should be involved in projects when there are problems. They should at least...

Aug 2024
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Manager

Operations, Product

Our users in a certain specialty are not that happy with the HTML5 clients they got with the...

Aug 2024
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Manager

Loyalty, Value

Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...

Aug 2024
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Manager

Product

The feedback from our radiologists and physicians is that they are totally happy with the product....

Aug 2024
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Manager

Operations

We had to change the go-live date many times within the project. But what really was a good decision...

Aug 2024
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Manager

Operations

Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....

Aug 2024
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Manager

Value

Philips avoids charging for everything. We know that other vendors will charge for really...

Aug 2024
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Physician

Product

Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...

Jun 2024
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CIO

Product

Image Management Vue PACS is stable. It offers a lot of clinical functionalities.

Jan 2024
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CIO

Loyalty, Relationship

Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...

Jan 2024
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CIO

Relationship

Philips' support team lacks ownership. The application specialist is hard to reach.

Jan 2024
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Director

Culture, Value

Almost everything is included in our contract with Philips. We have hours that we can use for the...

Dec 2023
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Director

Product

The system is good. It is very functional, and it gives our radiologists almost everything that they...

Dec 2023
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Director

Relationship, Operations

Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...

Dec 2023
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Director

Operations

The system's training has gotten worse since Philips bought the solution. Philips lacks training....

Dec 2023
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Director

Product

Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...

Dec 2023
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Director

Relationship

Philips' support people are very good and communicative. They are always there for us. The vendor's...

Dec 2023
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Director

Operations, Product

The PACS that we used before we had Carestream was more friendly and intuitive for users. The...

Dec 2023
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Director

Operations, Product

Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...

Dec 2023
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Director

Relationship

Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...

Dec 2023
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Director

Value

Image Management Vue PACS isn't the cheapest application on the market.

Dec 2023
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Manager

Relationship

Philips' team members have strong technical expertise. They have good professionalism and product knowledge....

Dec 2023
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Manager

Product

Image Management Vue PACS has a good application response time, and it has a good image archiving...

Dec 2023
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Manager

Product

Philips should work on simplifying the user profiling process within the PACS. They also should...

Dec 2023
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Manager

Relationship

Philips could work to better define response times for their specialist support. They could increase...

Dec 2023
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Relationship

Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...

Dec 2023
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Product

There are a few things that are difficult for the end users in the product. The errors very much...

Dec 2023
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Relationship

The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...

Dec 2023
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Loyalty

We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...

Dec 2023
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Relationship, Product

Things are generally going okay with this product. On a day-to-day basis, the system pretty much...

Dec 2023
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Relationship

When we see an issue, what normally happens is that we work on it with the vendor's first line of...

Dec 2023
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Culture, Value

I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...

Dec 2023
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Operations

In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...

Dec 2023
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Director

Relationship

The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...

Dec 2023
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Director

Loyalty, Operations

Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...

Dec 2023
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Director

Value

Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...

Dec 2023
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Director

Relationship

I don't have a commercial relationship with Philips; the commercial relationship is handled at a...

Dec 2023
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Director

Loyalty

I am very satisfied with the product. It will be part of our plans for the next several years.

Dec 2023
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Director

Product, Value

The integration of some extra modules would make things run faster, especially with regard to...

Dec 2023
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Physician

Loyalty, Product

The strengths of the product are not clear anymore at this point. The old version was fine, but the...

Dec 2023
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Physician

Relationship, Product

We want to see improvements in the connection between R&D and shop-floor wishes. The vendor should...

Dec 2023
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Physician

Loyalty

Given the overall performance and issues of the system, we think it is risky to migrate to the new version....

Dec 2023
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Manager

Relationship, Operations

Philips did a global restructure of their teams when they bought Carestream, and we struggled with...

Nov 2023
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Manager

Relationship

We have been able to sort out many of the issues that we have had with Philips. There is new...

Nov 2023
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Manager

Operations

We did some recent upgrades with Philips, and those upgrades were real !#$%&. The vendor rebooted...

Nov 2023
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Manager

Loyalty, Product

We have high expectations of our solutions, but Image Management Vue PACS isn't as smooth as we...

Nov 2023
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Manager

Product

The system's integration abilities are quite good, and the system has some advanced tools that other...

Nov 2023
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Manager

Loyalty, Product

I don't think that Image Management Vue PACS will be able to do everything that we want it to do in...

Nov 2023
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(0)
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Manager

Relationship

Philips' support people haven't been good when we have needed to call them. We have access to good...

Nov 2023
||
(0)
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Manager

Relationship

Philips thinks that having a good product is enough, but I would tell them that that is not...

Nov 2023
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(0)
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CMIO

Culture, Loyalty, Relationship

We are not 100% satisfied with the Philips service that we get, and we will definitely be looking at...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

I hope that Philips will think more about the way we use the data from the PACS. Data usage is a big...

Oct 2023
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Manager

Relationship, Product

Image Management Vue PACS is very good and stable, and once Philips simplifies the workflow with the...

Oct 2023
||
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Manager

Loyalty, Relationship

Philips woke up a bit, but that was after an escalation because we thought there was too little...

Oct 2023
||
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Manager

Relationship

In the last year, the support has changed for the better. The good intention was always there,...

Oct 2023
||
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Manager

Loyalty, Relationship

Philips is having a rough time at the moment. We have felt in the last year that they are preparing...

Oct 2023
||
(0)
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Manager

Product

The product is fairly stable. The uptime has been really good.

Oct 2023
||
(0)
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CIO

Relationship

Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...

Sep 2023
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