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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Product, Product

Image Management Vue PACS is stable. It offers a lot of clinical functionalities.

Jan 2024
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CIO

Loyalty, Loyalty, Relationship, Relationship

Regarding Philips' road map, we are just aware of an HTML5 reimplementation of the fat client...

Jan 2024
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CIO

Relationship, Relationship

Philips' support team lacks ownership. The application specialist is hard to reach.

Jan 2024
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Director

Culture, Culture, Value, Value

Almost everything is included in our contract with Philips. We have hours that we can use for the...

Dec 2023
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Director

Product, Product

The system is good. It is very functional, and it gives our radiologists almost everything that they...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Philips needs to learn how to do implementations and upgrades. For example, the vendor needs to deal...

Dec 2023
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Director

Operations, Operations

The system's training has gotten worse since Philips bought the solution. Philips lacks training....

Dec 2023
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Director

Product, Product

Image Management Vue PACS doesn't give us everything that we need. For example, it doesn't have all...

Dec 2023
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Director

Relationship, Relationship

Philips' support people are very good and communicative. They are always there for us. The vendor's...

Dec 2023
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Director

Operations, Operations, Product, Product

The PACS that we used before we had Carestream was more friendly and intuitive for users. The...

Dec 2023
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Director

Operations, Operations, Product, Product

Philips isn't promoting the solution the way we expected them to. The vendor has new technology, but...

Dec 2023
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Director

Relationship, Relationship

Sometimes, our specialists from Philips aren't available. Then, we have to wait for them to come...

Dec 2023
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Director

Value, Value

Image Management Vue PACS isn't the cheapest application on the market.

Dec 2023
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Manager

Relationship, Relationship

Philips' team members have strong technical expertise. They have good professionalism and product knowledge....

Dec 2023
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Manager

Product, Product

Image Management Vue PACS has a good application response time, and it has a good image archiving...

Dec 2023
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Manager

Product, Product

Philips should work on simplifying the user profiling process within the PACS. They also should...

Dec 2023
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Manager

Relationship, Relationship

Philips could work to better define response times for their specialist support. They could increase...

Dec 2023
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Relationship, Relationship

Certainly, the vendor's local team and subject matter experts are very helpful and always willing to...

Dec 2023
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Product, Product

There are a few things that are difficult for the end users in the product. The errors very much...

Dec 2023
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Relationship, Relationship

The vendor could do better with being proactive; we spot issues before they do. Also, the vendor's...

Dec 2023
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Loyalty, Loyalty

We are going to move to a massive cloud-based system. We will see whether Philips can answer all the...

Dec 2023
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Relationship, Relationship, Product, Product

Things are generally going okay with this product. On a day-to-day basis, the system pretty much...

Dec 2023
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Relationship, Relationship

When we see an issue, what normally happens is that we work on it with the vendor's first line of...

Dec 2023
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Culture, Culture, Value, Value

I'm pretty satisfied with what the vendor charges for the product. Having used other products, I...

Dec 2023
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Operations, Operations

In terms of doing the implementation, Philips is no worse than anyone else. I have worked with lots...

Dec 2023
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Director

Relationship, Relationship

The area that Philips is lacking in is support. Philips doesn't have a huge number of PACS customers...

Dec 2023
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Director

Loyalty, Loyalty, Operations, Operations

Image Management Vue PACS didn't meet our needs. We liked the Image Management Vue PACS, but the...

Dec 2023
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Director

Value, Value

Image Management Vue PACS is quite a nice system for a smaller organization because it is fairly...

Dec 2023
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Director

Relationship, Relationship

I don't have a commercial relationship with Philips; the commercial relationship is handled at a...

Dec 2023
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Director

Loyalty, Loyalty

I am very satisfied with the product. It will be part of our plans for the next several years.

Dec 2023
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Director

Product, Product, Value, Value

The integration of some extra modules would make things run faster, especially with regard to...

Dec 2023
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Physician

Loyalty, Loyalty, Product, Product

The strengths of the product are not clear anymore at this point. The old version was fine, but the...

Dec 2023
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Physician

Relationship, Relationship, Product, Product

We want to see improvements in the connection between R&D and shop-floor wishes. The vendor should...

Dec 2023
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Physician

Loyalty, Loyalty

Given the overall performance and issues of the system, we think it is risky to migrate to the new version....

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

Philips did a global restructure of their teams when they bought Carestream, and we struggled with...

Nov 2023
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Manager

Relationship, Relationship

We have been able to sort out many of the issues that we have had with Philips. There is new...

Nov 2023
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Manager

Operations, Operations

We did some recent upgrades with Philips, and those upgrades were real !#$%&. The vendor rebooted...

Nov 2023
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Manager

Loyalty, Loyalty, Product, Product

We have high expectations of our solutions, but Image Management Vue PACS isn't as smooth as we...

Nov 2023
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Manager

Product, Product

The system's integration abilities are quite good, and the system has some advanced tools that other...

Nov 2023
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Manager

Loyalty, Loyalty, Product, Product

I don't think that Image Management Vue PACS will be able to do everything that we want it to do in...

Nov 2023
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Manager

Relationship, Relationship

Philips' support people haven't been good when we have needed to call them. We have access to good...

Nov 2023
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Manager

Relationship, Relationship

Philips thinks that having a good product is enough, but I would tell them that that is not...

Nov 2023
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CMIO

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

We are not 100% satisfied with the Philips service that we get, and we will definitely be looking at...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

I hope that Philips will think more about the way we use the data from the PACS. Data usage is a big...

Oct 2023
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Manager

Relationship, Relationship, Product, Product

Image Management Vue PACS is very good and stable, and once Philips simplifies the workflow with the...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips woke up a bit, but that was after an escalation because we thought there was too little...

Oct 2023
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Manager

Relationship, Relationship

In the last year, the support has changed for the better. The good intention was always there,...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Philips is having a rough time at the moment. We have felt in the last year that they are preparing...

Oct 2023
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Manager

Product, Product

The product is fairly stable. The uptime has been really good.

Oct 2023
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CIO

Relationship, Relationship

Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

There have been some developments that haven't come to fruition, and they have been there for a...

Jun 2023
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(0)
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Analyst/Coordinator

Value, Value

Philips sometimes charges us for every little thing, but because of the relationship we have, things...

Jun 2023
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(0)
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Analyst/Coordinator

Product, Product

The main strength of the PACS is the way it virtually links several organizations together. We have...

Jun 2023
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Analyst/Coordinator

Operations, Operations

Philips is quite open for additional training, and they have given us extra days as we have needed,...

Jun 2023
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(0)
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Analyst/Coordinator

Product, Product

We can sit someone down in front of the PACS, and within about 15 minutes, they can find their way...

Jun 2023
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(0)
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Manager

Relationship, Relationship

Philips is good at responding to problems quickly. The thing we like most is that the product helps...

May 2023
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Manager

Product, Product

The main thing Philips could improve is integration with the portal from the same publisher so...

May 2023
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Manager

Product, Product

Vue PACS is a good radiology PACS product. It works well for radiologists.

May 2023
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Manager

Relationship, Relationship, Product, Product

I would like to see a simpler service-desk tool. The current system is cumbersome and complicated.

May 2023
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Manager

Relationship, Relationship, Product, Product

The vendor's greatest strengths are their scalability, the size of their client base, and the...

Apr 2023
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Manager

Product, Product

The biggest opportunity to improve the product is having a greater ability to monitor the operation...

Apr 2023
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Manager

Relationship, Relationship

The vendor could work on their proactivity in terms of problem resolution to improve our experience.

Apr 2023
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