
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
I don't use the PACS product very much, and I found it initially a bit challenging to search for...
Login or Create an Account to see details.
Product
The areas for improvement are the speed of study visualizations and the fast access to patient...
Login or Create an Account to see details.
Relationship
What I like the most about Philips is their constant presence on-site. The system is easy to use for...
Login or Create an Account to see details.
Relationship
The vendor's strengths are the reliability of their service and that we can get direct contact with...
Login or Create an Account to see details.
Operations
Philips could have provided more training. We had a somewhat brief remote course for Image...
Login or Create an Account to see details.
Product
We don't see significant integration issues with Image Management Vue PACS, except for the usual...
Login or Create an Account to see details.
Relationship
One downside to the support for Image Management Vue PACS is the support during nighttime hours....
Login or Create an Account to see details.
Product
Some of our PACS servers that are managed through Image Management Vue PACS are on different...
Login or Create an Account to see details.
Relationship
When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...
Login or Create an Account to see details.
Product
I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...
Login or Create an Account to see details.
Product
The vendor needs to improve the usability of the product. Using the product should be simpler and...
Login or Create an Account to see details.
Relationship
We have an on-site support person in the hospital who does most of the work. If someone asked me...
Login or Create an Account to see details.
Loyalty, Product
Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...
Login or Create an Account to see details.
Relationship, Product
The vendor is open to new technologies, such as AI.
Login or Create an Account to see details.
Product
The thing that I don't like about the system is that there are huge difficulties with integrating...
Login or Create an Account to see details.
Loyalty
We are going to move away from Philips. The evaluation is being done by a group that is in charge of...
Login or Create an Account to see details.
Relationship, Product
I don't like relatively old solutions. We have some problems with stability due to the fact that the...
Login or Create an Account to see details.
Loyalty
The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...
Login or Create an Account to see details.
Relationship
Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....
Login or Create an Account to see details.
Product
Philips performed well on the integrations with all the other services that weren't dependent on...
Login or Create an Account to see details.
Value
Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...
Login or Create an Account to see details.
Culture, Relationship
We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...
Login or Create an Account to see details.
Product
We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....
Login or Create an Account to see details.
Operations
My score for training is at the top of the scale. When we updated Image Management Vue PACS before...
Login or Create an Account to see details.
Product
The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...
Login or Create an Account to see details.
Product
Philips could improve the way the system imports images from other hospitals. When a patient comes...
Login or Create an Account to see details.
Product
One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...
Login or Create an Account to see details.
Product, Value
In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...
Login or Create an Account to see details.
Relationship, Product
My experience with Philips has been quite good. Recently, we resolved various errors in reporting...
Login or Create an Account to see details.
Relationship
Philips' support is a bit slow in terms of problem resolution.
Login or Create an Account to see details.
Relationship, Product
Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...
Login or Create an Account to see details.
Relationship
To improve my experience, Philips could have more interactivity with AI products.
Login or Create an Account to see details.
Product
Image Management Vue PACS is great. I would absolutely use the product again; I would have no...
Login or Create an Account to see details.
Operations
Philips is pretty good at implementations. They know how to do those, and they provide the right...
Login or Create an Account to see details.
Product
The functionality is good, but the hardware falls over a bit more frequently than I would like. We...
Login or Create an Account to see details.
Relationship
Philips is not brilliant with support. The first thing they do is blame us before they look at their...
Login or Create an Account to see details.
Loyalty, Value
Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...
Login or Create an Account to see details.
Product
It is very difficult to get Image Management Vue PACS to work within our environment. With things as...
Login or Create an Account to see details.
Operations, Product
The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...
Login or Create an Account to see details.
Value
Philips absolutely charges for everything they can, and we are seeing that more with our transition...
Login or Create an Account to see details.
Relationship
Philips could enhance their support and the number of people that they provide on any project to...
Login or Create an Account to see details.
Loyalty, Product
The system has had the same hardware design since the early 2000s. This thing should sing, dance,...
Login or Create an Account to see details.
Culture, Product
More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...
Login or Create an Account to see details.
Operations
The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...
Login or Create an Account to see details.
Product
Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...
Login or Create an Account to see details.
Culture, Relationship
I would not buy Philips' product again. I haven't found our relationship with the vendor to be...
Login or Create an Account to see details.
Loyalty, Relationship
Philips knows we are moving away from them, and they have not been a very helpful company. That has...
Login or Create an Account to see details.
Product
One functionality that I would like Philips to add is very operational and not essential. I would...
Login or Create an Account to see details.
Relationship
I was very upset with Philips in past years regarding support because I felt forgotten by Philips....
Login or Create an Account to see details.
Value
Philips' tool is less economical compared to other products. I turned to Philips because I already...
Login or Create an Account to see details.
Relationship
We have had some minor issues with Image Management Vue PACS, but they have always been resolved....
Login or Create an Account to see details.
Product
We don’t like that the integration of external examinations only works without manual assistance in...
Login or Create an Account to see details.
Product
We like working with Philips. We can create reports in the PACS with speech recognition. There are...
Login or Create an Account to see details.
Product
Image Management Vue PACS is easy to handle; there is no need to change platforms for many special...
Login or Create an Account to see details.
Relationship
We have had frequent outages with the system, and those outages have really had a clinical impact....
Login or Create an Account to see details.
Product
We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...
Login or Create an Account to see details.
Relationship, Product
The thing I like most about Philips is their collaborative products, so the integration of those has...
Login or Create an Account to see details.
Relationship
The challenge that we have with Philips is engagement at the support level; we have a problem with...
Login or Create an Account to see details.
Operations
I wouldn’t give Philips the highest rating for their implementation services because I have to do...
Login or Create an Account to see details.
Operations
The application training is very well done. The trainers from Philips are highly skilled and capable...
Login or Create an Account to see details.
Loyalty, Product
The solution works excellently. It is very versatile for our needs and meets all our...
Login or Create an Account to see details.
Relationship
The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...
Login or Create an Account to see details.
Culture, Value
The vendor charges us for everything that isn’t covered in the contract, even for small changes we...
Login or Create an Account to see details.
Product
Not everything works as promised initially. Some functionalities didn’t work due to the type of...
Login or Create an Account to see details.
Product
Philips hasn’t released anything new in the last three years; there is not much evolution. It is...
Login or Create an Account to see details.
Relationship
To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...
Login or Create an Account to see details.
Relationship
When the vendor responds to change requests, they are very accommodating and put things in there....
Login or Create an Account to see details.
Loyalty, Relationship
When we first started with the vendor, they were very proactive. We used to have service meetings...
Login or Create an Account to see details.
Operations
For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...
Login or Create an Account to see details.
Culture, Loyalty, Product
The product works as promoted. There are just a couple of little things that don't work quite as we...
Login or Create an Account to see details.
Product
We activated a certain center and everything, and that changed the way of working by enabling a...
Login or Create an Account to see details.
Loyalty
Over a year of mainly data collection, we started the software selection process. We invited...
Login or Create an Account to see details.
Loyalty, Product
In the future, I would definitely like to see functionality in the more refined aspects of...
Login or Create an Account to see details.
Loyalty
The main driver that led us to choose Philips was an economic consideration; the financial burden...
Login or Create an Account to see details.
Value
The results from this product have been tangible. All stakeholders use the PACS functionally...
Login or Create an Account to see details.
Product
There is attention on expanding the radiology side. This project required internal governance and a...
Login or Create an Account to see details.
Loyalty, Product
After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...
Login or Create an Account to see details.
Loyalty
Before choosing Philips, we conducted the entire workflow analysis, examined the applications...
Login or Create an Account to see details.
Product
The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...
Login or Create an Account to see details.
Relationship, Operations
Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...
Login or Create an Account to see details.
Relationship
The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...
Login or Create an Account to see details.
Relationship
The vendor's opportunity for improvement is to improve their quality and response time for...
Login or Create an Account to see details.
Product
What I like most about the product is its quality and how it works. It works well. The radiologists...
Login or Create an Account to see details.
Culture, Relationship
Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...
Login or Create an Account to see details.
Product
Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...
Login or Create an Account to see details.
Product
Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...
Login or Create an Account to see details.
Relationship
When we call Philips' support people, they react. I would prefer not to have to call them. When I...
Login or Create an Account to see details.
Relationship, Product
We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...
Login or Create an Account to see details.
Operations
Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...
Login or Create an Account to see details.
Product
With Image Management Vue PACS, there are always needs for reconstruction in 3D. We have to pay too....
Login or Create an Account to see details.
Relationship, Product
Things are going well with Philips. Image Management Vue PACS is a good product, and even the...
Login or Create an Account to see details.
Operations, Product
We have had lots of challenges migrating sites to the system. The system is okay, and it takes time....
Login or Create an Account to see details.
Value
The attractive thing about Philips is the financial model whereby they supply all the hardware. We...
Login or Create an Account to see details.
Relationship
We have had the involvement of various people at high levels from Philips who meet with us. We have...
Login or Create an Account to see details.
Operations
There were certainly some competent people on-site to help out during the go-lives, and the most...
Login or Create an Account to see details.
Product
We have had trouble with scenarios where a radiologist has had to switch between patients quickly...
Login or Create an Account to see details.
Product
For DICOM pictures, the functionality is quite okay, but for non-DICOM pictures, it is not yet...
Login or Create an Account to see details.
Relationship
In terms of the quality of Philips’ service, I would certainly not buy from them again. When we...
Login or Create an Account to see details.
Relationship, Product
The system is not as good as we would expect. Philips could improve the user experience and the...
Login or Create an Account to see details.
Loyalty
We are not likely to recommend the system. It can do the job quite well for a very small...
Login or Create an Account to see details.
Relationship, Operations
One good thing about Philips is that we are not afraid that Philips will disappear; they are a huge...
Login or Create an Account to see details.
Loyalty, Product
A big challenge we will face with the system is the shift from the heavy client to a zero-footprint...
Login or Create an Account to see details.
Loyalty, Relationship
We feel a bit like we have been the guinea pigs for new things with the system. The end users are...
Login or Create an Account to see details.
Relationship
Philips needs to reevaluate the product from its base, but we are not sure that they can do that at...
Login or Create an Account to see details.
Relationship
I'm not truly happy with the support for the system. The support people speak our language, so that...
Login or Create an Account to see details.
Product
There were some new functionalities in the system, especially for the diffusion for mammographies,...
Login or Create an Account to see details.
Relationship, Operations, Product
Philips is improving in terms of stability and performance, but we are still not there yet. Philips...
Login or Create an Account to see details.
Operations
There was a real lack of effectiveness with the Philips training. Our organization has suffered from...
Login or Create an Account to see details.
Relationship
I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...
Login or Create an Account to see details.
Loyalty, Relationship
As an organization, what we have struggled with is responsiveness from Philips in terms of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Philips will tell us that something will take X number of years to do, but they are not saying that...
Login or Create an Account to see details.
Relationship, Value
Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...
Login or Create an Account to see details.
Relationship
Philips has lost some ground compared to the past. Previously, their support team was much more...
Login or Create an Account to see details.
Relationship
We have had to do some executive escalation with Philips because of some of the issues that we have...
Login or Create an Account to see details.
Loyalty
Philips provides a good PACS platform, but there are other vendors out there that I believe provide...
Login or Create an Account to see details.
Product
The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...
Login or Create an Account to see details.
Relationship, Product
Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...
Login or Create an Account to see details.
Product
The product is not supporting our integration at the moment. It is actually holding us back.
Login or Create an Account to see details.
Relationship, Operations
We have one particular implementation that we are trying to support at the moment, and there has...
Login or Create an Account to see details.
Relationship
We have had issues that should have been picked up by the vendor's monitoring that have then caused...
Login or Create an Account to see details.
Loyalty, Relationship
I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...
Login or Create an Account to see details.
Relationship, Product
The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...
Login or Create an Account to see details.
Loyalty, Product
We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...
Login or Create an Account to see details.
Relationship
Philips' support is very responsive on priority-one issues. Their web application is relatively...
Login or Create an Account to see details.
Relationship
The vendor's executives should be involved in projects when there are problems. They should at least...
Login or Create an Account to see details.
Operations, Product
Our users in a certain specialty are not that happy with the HTML5 clients they got with the...
Login or Create an Account to see details.
Loyalty, Value
Overall, the product is running stable. We had some issues at the beginning. Now, we don't regret...
Login or Create an Account to see details.
Product
The feedback from our radiologists and physicians is that they are totally happy with the product....
Login or Create an Account to see details.
Operations
We had to change the go-live date many times within the project. But what really was a good decision...
Login or Create an Account to see details.
Operations
Philips had huge problems in delivering the implementation. They acquired a patch from CareStream....
Login or Create an Account to see details.
Value
Philips avoids charging for everything. We know that other vendors will charge for really...
Login or Create an Account to see details.
Product
Image Management Vue PACS has a lot of advanced features that we appreciate like advanced MPR...
Login or Create an Account to see details.
Featured Reports
Preferences