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User Commentary
Relationship
Unfortunately, since Carestream was acquired by Philips, the product has not developed and improved...
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Relationship
There have been some developments that haven't come to fruition, and they have been there for a...
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Value
Philips sometimes charges us for every little thing, but because of the relationship we have, things...
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Product
The main strength of the PACS is the way it virtually links several organizations together. We have...
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Operations
Philips is quite open for additional training, and they have given us extra days as we have needed,...
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Product
We can sit someone down in front of the PACS, and within about 15 minutes, they can find their way...
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Relationship
Philips is good at responding to problems quickly. The thing we like most is that the product helps...
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Product
The main thing Philips could improve is integration with the portal from the same publisher so...
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Product
Vue PACS is a good radiology PACS product. It works well for radiologists.
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Relationship, Product
I would like to see a simpler service-desk tool. The current system is cumbersome and complicated.
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Relationship, Product
The vendor's greatest strengths are their scalability, the size of their client base, and the...
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Product
The biggest opportunity to improve the product is having a greater ability to monitor the operation...
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Relationship
The vendor could work on their proactivity in terms of problem resolution to improve our experience.
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Product
We have a lot of collaboration with our RIS and our PACS, but the integration between HL7 and our...
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Product
If I were a vendor like Philips, I would look into not having the PC client work on loading the...
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Relationship, Product
We have some serious issues with the performance in certain parts of the system and with Philips...
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Relationship
Response times are on different flows, and we do not see any improvement. Philips introduces new...
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Relationship
A positive from Philips is that the vendor is good at fixing issues on the fly and implementing...
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Product
We are in total operation with Philips at each organization in our health system. The system is top...
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Product
Vue PACS is pretty stable. I don’t like the way the failover is organized, but if it functions in...
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Product
We are very satisfied with the VNA part of Vue PACS and also the functionality of the web viewer...
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Product
Philips consists of a bunch of companies. Philips buys other companies and develops their own...
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Product
Vue PACS has all the tools we want available, but they don’t seem to work. The vendor is also not...
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Loyalty, Product
Vue PACS has been functioning well, but it is not as reliable as another vendor’s PACS solution....
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Culture, Loyalty, Product, Value
We have not moved forward with the technology within the Philips PACS. There have been no version...
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Relationship
There was a transitional period of time when Carestream became Philips. But the key personnel that...
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