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User Commentary
Relationship
To improve my customer experience, the vendor can fulfill all future requirements.
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Relationship, Product
Philips biggest strength is collaboration and their permanent work system.
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Operations, Product
I like the ease of use of the product the most.
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Product
I can see no opportunities to improve the product.
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Relationship
Our local support team from Philips is very small, but that might be due to our country’s size....
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Product, Value
We are very satisfied with the business model we have for IntelliSpace PACS. We seldom need to pay...
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Loyalty, Product
IntelliSpace PACS is coming to the end of its life. The solution is really old, and there are no bug...
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Relationship
We have always been struggling with Philips in terms of their proactivity because they don’t do...
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Relationship
The biggest negative with Philip's support team is their reactivity. They are very disorganized, and...
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Product
It is very difficult for us to have access to the technical side of IntelliSpace PACS. We have an...
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Product, Value
IntelliSpace PACS has run quite smoothly in the time we have had it.
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Relationship, Product
We encounter a lot of slowness issues with IntelliSpace PACS. That doesn’t mean that those issues...
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Relationship
We had an issue at one of our major sites, and someone from a company that Philips subcontracts...
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Relationship
We have been plagued by problems with IntelliSpace PACS that we have not been able to nail down....
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Relationship, Product
We have had lots of problems with IntelliSpace PACS, mostly around image retrieval speeds and the...
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Relationship
We would not buy IntelliSpace PACS again due to the support model more than anything. The product is...
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Product
When IntelliSpace PACS does work, the product is a really good echo program. IntelliSpace PACS is a...
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Product
Upgrades for IntelliSpace PACS are sort of average, but they are good. IntelliSpace PACS is doing...
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Relationship
When we can get ahold of Philips’s support team, they are good, but Philips doesn't have what we...
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Product
Things with Philips have never gone very well. We have never been able to unlock image sharing. The...
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Culture, Relationship
The vendor could improve by deploying what they said they would. Their relationship with us was very...
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Product
IntelliSpace PACS is good, but its advanced visualization piece was obviously designed by a...
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Relationship
We have been running out of storage space, and the vendor has been proactive in helping us deal with...
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Loyalty, Product
We are talking about integrating with other media and radiology images. That is the future. We are...
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Relationship
Philips' support people do speak English, but the level of communication is not great. Also, the...
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Relationship
Even though Philips calls themselves a proactive team, they are not proactive at all. We have to...
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Loyalty, Product
IntelliSpace PACS is quite old at this point. We have trouble with reliability. The interoperability...
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Loyalty, Product
We haven't heard any announcements about the vendor ending their support for IntelliSpace PACS....
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Relationship
Philips is doing extremely well with their support. The system is always running, and we never have...
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Product
There is nothing new with IntelliSpace PACS.
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Loyalty, Relationship
We moved away from IntelliSpace PACS because we were becoming increasingly dissatisfied with it, and...
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Loyalty
We feel that we have been taken care of, and we are looking at moving forward with the transition to...
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Operations
We have had a good experience with training, but we feel it could be more detailed, and Philips...
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Relationship
We have good executive involvement, and it feels like the executive team is aware of both internal...
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