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IntelliSpace PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Product, Product

For the most part, IntelliSpace PACS is pretty fine. The system does what we want it to do, and we...

Feb 2024
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Analyst/Coordinator

Product, Product

There is always something when we get a new product that we miss about the old one. IntelliSpace...

Feb 2024
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Analyst/Coordinator

Culture, Culture, Loyalty, Loyalty, Product, Product

IntelliSpace PACS is a very simple PACS. I have seen demos of other PACS solutions that are a bit...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

If there is an issue with a study that we can't figure out on our side, we call Philips' support...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

My biggest issue with the support from Philips, especially when things have to get escalated past...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Product, Product

We typically only hear about new patches or new updates when it is convenient for the vendor. That...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

I'm pretty sure the version that we have in our area is slower to be approved and released here than...

Feb 2024
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Analyst/Coordinator

Operations, Operations, Product, Product

Most of the time, there are no issues with upgrades. We were just kind of burned when we went live...

Feb 2024
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Analyst/Coordinator

Operations, Operations

The only training that I have ever had with IntelliSpace PACS is those stupid webinar things that...

Feb 2024
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Analyst/Coordinator

Product, Product

We have integration set up with IntelliSpace PACS and our EHR as well as quite a lot of third-party...

Feb 2024
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Analyst/Coordinator

Product, Product

The biggest annoyance with IntelliSpace PACS would be the Standard URL-Based Integration. That is...

Feb 2024
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Analyst/Coordinator

Product, Product

IntelliSpace PACS is relatively easy, but overall, we are so into it. We can usually walk people...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Philips does monthly patching with vulnerability patches, and they are pretty proactive when it...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

We see one of Philips’ executives a lot if that means anything, but I feel like that is usually...

Feb 2024
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Analyst/Coordinator

Culture, Culture

The product was something fancy with lots of promise, but when Philips bought Carestream, everything...

Feb 2024
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Analyst/Coordinator

Culture, Culture

We got exactly what we paid for with Philips. We got what was promised, and we got what we knew we...

Feb 2024
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Analyst/Coordinator

Product, Product

Philips is one of those vendors that I would recommend to an organization that is tiny and doesn't...

Feb 2024
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

Despite the fact that Philips was unable to develop the product so that we could still use it, the...

Jan 2024
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Manager

Operations, Operations, Operations, Operations, Product, Product, Product, Product

When we tried integrating the PACS with the IHE profiles, the process was very complicated and not...

Jan 2024
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Manager

Product, Product, Product, Product

Not all studies or newer information on check definitions can be displayed within the PACS, so that...

Jan 2024
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Manager

Relationship, Relationship, Relationship, Relationship

Philips’s support team is great, and they are proactive; they have a very elaborate heartbeat.

Jan 2024
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Manager

Relationship, Relationship

To improve my customer experience, the vendor can fulfill all future requirements.

Nov 2023
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Manager

Relationship, Relationship, Product, Product

Philips biggest strength is collaboration and their permanent work system.

Nov 2023
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Manager

Operations, Operations, Product, Product

I like the ease of use of the product the most.

Nov 2023
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Manager

Product, Product

I can see no opportunities to improve the product.

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

Our local support team from Philips is very small, but that might be due to our country’s size....

Nov 2023
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Manager

Product, Product, Product, Product, Value, Value, Value, Value

We are very satisfied with the business model we have for IntelliSpace PACS. We seldom need to pay...

Nov 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

IntelliSpace PACS is coming to the end of its life. The solution is really old, and there are no bug...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We have always been struggling with Philips in terms of their proactivity because they don’t do...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

The biggest negative with Philip's support team is their reactivity. They are very disorganized, and...

Nov 2023
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Manager

Product, Product, Product, Product

It is very difficult for us to have access to the technical side of IntelliSpace PACS. We have an...

Nov 2023
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Manager

Product, Product, Product, Product, Value, Value, Value, Value

IntelliSpace PACS has run quite smoothly in the time we have had it.

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We encounter a lot of slowness issues with IntelliSpace PACS. That doesn’t mean that those issues...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We had an issue at one of our major sites, and someone from a company that Philips subcontracts...

Nov 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We have been plagued by problems with IntelliSpace PACS that we have not been able to nail down....

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We have had lots of problems with IntelliSpace PACS, mostly around image retrieval speeds and the...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We would not buy IntelliSpace PACS again due to the support model more than anything. The product is...

Aug 2023
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Manager

Product, Product, Product, Product

When IntelliSpace PACS does work, the product is a really good echo program. IntelliSpace PACS is a...

Aug 2023
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Manager

Product, Product, Product, Product

Upgrades for IntelliSpace PACS are sort of average, but they are good. IntelliSpace PACS is doing...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Relationship

When we can get ahold of Philips’s support team, they are good, but Philips doesn't have what we...

Aug 2023
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Physician

Product, Product, Product, Product

Things with Philips have never gone very well. We have never been able to unlock image sharing. The...

May 2023
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Physician

Culture, Culture, Culture, Culture, Relationship, Relationship, Relationship, Relationship

The vendor could improve by deploying what they said they would. Their relationship with us was very...

May 2023
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Physician

Product, Product, Product, Product

IntelliSpace PACS is good, but its advanced visualization piece was obviously designed by a...

May 2023
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Physician

Relationship, Relationship, Relationship, Relationship

We have been running out of storage space, and the vendor has been proactive in helping us deal with...

May 2023
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