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IntelliSpace PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

IntelliSpace PACS' functionalities meet expectations. It does the job, and I am sort of satisfied...

Oct 2024
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Manager

Operations, Product

In terms of the evolution of the IntelliSpace PACS tool, with it being such an old software, Philips...

Oct 2024
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Manager

Relationship

The quality of the support for IntelliSpace PACS has been bad for years, and it is not getting...

Oct 2024
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Manager

Loyalty

There is not any further support or training for IntelliSpace PACS because it is about to die. Our...

Oct 2024
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Manager

Product

The system is good, but we have issues with all the software and all the hardware that needs to be...

Jul 2024
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Manager

Relationship

We have people on the support team and not on the support team who we can contact, and they are...

Jul 2024
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Manager

Relationship

The only issue that we have is that the best employee on Philips’ support team is always busy. They...

Jul 2024
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Manager

Product

Some functions that we want are already installed in the newer version that we don’t have, but a lot...

Jul 2024
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Manager

Operations, Product

The system is very easy to use. It is not complicated.

Jul 2024
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Manager

Product

We have some applications that are not working, and we don't know why they stopped working because...

Jul 2024
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Physician

Loyalty, Relationship, Value

Philips is a very reliable, good company. The only things they require us to do are provide...

Jun 2024
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Analyst/Coordinator

Product

For the most part, IntelliSpace PACS is pretty fine. The system does what we want it to do, and we...

Feb 2024
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Analyst/Coordinator

Product

There is always something when we get a new product that we miss about the old one. IntelliSpace...

Feb 2024
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Analyst/Coordinator

Culture, Loyalty, Product

IntelliSpace PACS is a very simple PACS. I have seen demos of other PACS solutions that are a bit...

Feb 2024
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Analyst/Coordinator

Relationship

If there is an issue with a study that we can't figure out on our side, we call Philips' support...

Feb 2024
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Analyst/Coordinator

Relationship

My biggest issue with the support from Philips, especially when things have to get escalated past...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

We typically only hear about new patches or new updates when it is convenient for the vendor. That...

Feb 2024
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Analyst/Coordinator

Relationship

I'm pretty sure the version that we have in our area is slower to be approved and released here than...

Feb 2024
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Analyst/Coordinator

Operations, Product

Most of the time, there are no issues with upgrades. We were just kind of burned when we went live...

Feb 2024
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Analyst/Coordinator

Operations

The only training that I have ever had with IntelliSpace PACS is those stupid webinar things that...

Feb 2024
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Analyst/Coordinator

Product

We have integration set up with IntelliSpace PACS and our EHR as well as quite a lot of third-party...

Feb 2024
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Analyst/Coordinator

Product

The biggest annoyance with IntelliSpace PACS would be the Standard URL-Based Integration. That is...

Feb 2024
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Analyst/Coordinator

Product

IntelliSpace PACS is relatively easy, but overall, we are so into it. We can usually walk people...

Feb 2024
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Analyst/Coordinator

Relationship, Product

Philips does monthly patching with vulnerability patches, and they are pretty proactive when it...

Feb 2024
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Analyst/Coordinator

Relationship

We see one of Philips’ executives a lot if that means anything, but I feel like that is usually...

Feb 2024
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Analyst/Coordinator

Culture

The product was something fancy with lots of promise, but when Philips bought Carestream, everything...

Feb 2024
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Analyst/Coordinator

Culture

We got exactly what we paid for with Philips. We got what was promised, and we got what we knew we...

Feb 2024
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Analyst/Coordinator

Product

Philips is one of those vendors that I would recommend to an organization that is tiny and doesn't...

Feb 2024
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(0)
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Manager

Loyalty, Product

Despite the fact that Philips was unable to develop the product so that we could still use it, the...

Jan 2024
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Manager

Operations, Product

When we tried integrating the PACS with the IHE profiles, the process was very complicated and not...

Jan 2024
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(0)
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Manager

Product

Not all studies or newer information on check definitions can be displayed within the PACS, so that...

Jan 2024
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Manager

Relationship

Philips’s support team is great, and they are proactive; they have a very elaborate heartbeat.

Jan 2024
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Manager

Relationship

To improve my customer experience, the vendor can fulfill all future requirements.

Nov 2023
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Manager

Relationship, Product

Philips biggest strength is collaboration and their permanent work system.

Nov 2023
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Manager

Operations, Product

I like the ease of use of the product the most.

Nov 2023
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Manager

Product

I can see no opportunities to improve the product.

Nov 2023
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Manager

Relationship

Our local support team from Philips is very small, but that might be due to our country’s size....

Nov 2023
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Manager

Product, Value

We are very satisfied with the business model we have for IntelliSpace PACS. We seldom need to pay...

Nov 2023
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(0)
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Manager

Loyalty, Product

IntelliSpace PACS is coming to the end of its life. The solution is really old, and there are no bug...

Nov 2023
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(0)
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Manager

Relationship

We have always been struggling with Philips in terms of their proactivity because they don’t do...

Nov 2023
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(0)
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Manager

Relationship

The biggest negative with Philip's support team is their reactivity. They are very disorganized, and...

Nov 2023
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(0)
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Manager

Product

It is very difficult for us to have access to the technical side of IntelliSpace PACS. We have an...

Nov 2023
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Manager

Product, Value

IntelliSpace PACS has run quite smoothly in the time we have had it.

Nov 2023
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Manager

Relationship, Product

We encounter a lot of slowness issues with IntelliSpace PACS. That doesn’t mean that those issues...

Nov 2023
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(0)
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Manager

Relationship

We had an issue at one of our major sites, and someone from a company that Philips subcontracts...

Nov 2023
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