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IntelliSpace PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

To improve my customer experience, the vendor can fulfill all future requirements.

Nov 2023
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(0)
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Manager

Relationship, Product

Philips biggest strength is collaboration and their permanent work system.

Nov 2023
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Manager

Operations, Product

I like the ease of use of the product the most.

Nov 2023
||
(0)
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Manager

Product

I can see no opportunities to improve the product.

Nov 2023
||
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Manager

Relationship

Our local support team from Philips is very small, but that might be due to our country’s size....

Nov 2023
||
(0)
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Manager

Product, Value

We are very satisfied with the business model we have for IntelliSpace PACS. We seldom need to pay...

Nov 2023
||
(0)
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Manager

Loyalty, Product

IntelliSpace PACS is coming to the end of its life. The solution is really old, and there are no bug...

Nov 2023
||
(0)
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Manager

Relationship

We have always been struggling with Philips in terms of their proactivity because they don’t do...

Nov 2023
||
(0)
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Manager

Relationship

The biggest negative with Philip's support team is their reactivity. They are very disorganized, and...

Nov 2023
||
(0)
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Manager

Product

It is very difficult for us to have access to the technical side of IntelliSpace PACS. We have an...

Nov 2023
||
(0)
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Manager

Product, Value

IntelliSpace PACS has run quite smoothly in the time we have had it.

Nov 2023
||
(0)
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Manager

Relationship, Product

We encounter a lot of slowness issues with IntelliSpace PACS. That doesn’t mean that those issues...

Nov 2023
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Manager

Relationship

We had an issue at one of our major sites, and someone from a company that Philips subcontracts...

Nov 2023
||
(0)
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Manager

Relationship

We have been plagued by problems with IntelliSpace PACS that we have not been able to nail down....

Aug 2023
||
(0)
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Manager

Relationship, Product

We have had lots of problems with IntelliSpace PACS, mostly around image retrieval speeds and the...

Aug 2023
||
(0)
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Manager

Relationship

We would not buy IntelliSpace PACS again due to the support model more than anything. The product is...

Aug 2023
||
(0)
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Manager

Product

When IntelliSpace PACS does work, the product is a really good echo program. IntelliSpace PACS is a...

Aug 2023
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Manager

Product

Upgrades for IntelliSpace PACS are sort of average, but they are good. IntelliSpace PACS is doing...

Aug 2023
||
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Manager

Relationship

When we can get ahold of Philips’s support team, they are good, but Philips doesn't have what we...

Aug 2023
||
(0)
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Physician

Product

Things with Philips have never gone very well. We have never been able to unlock image sharing. The...

May 2023
||
(0)
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Physician

Culture, Relationship

The vendor could improve by deploying what they said they would. Their relationship with us was very...

May 2023
||
(0)
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Physician

Product

IntelliSpace PACS is good, but its advanced visualization piece was obviously designed by a...

May 2023
||
(0)
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Physician

Relationship

We have been running out of storage space, and the vendor has been proactive in helping us deal with...

May 2023
||
(0)
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Manager

Loyalty, Product

We are talking about integrating with other media and radiology images. That is the future. We are...

Mar 2023
||
(0)
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Manager

Relationship

Philips' support people do speak English, but the level of communication is not great. Also, the...

Mar 2023
||
(0)
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Manager

Relationship

Even though Philips calls themselves a proactive team, they are not proactive at all. We have to...

Mar 2023
||
(0)
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Manager

Loyalty, Product

IntelliSpace PACS is quite old at this point. We have trouble with reliability. The interoperability...

Mar 2023
||
(0)
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Manager

Loyalty, Product

We haven't heard any announcements about the vendor ending their support for IntelliSpace PACS....

Jan 2023
||
(0)
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Manager

Relationship

Philips is doing extremely well with their support. The system is always running, and we never have...

Jan 2023
||
(0)
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Physician

Product

There is nothing new with IntelliSpace PACS.

Jan 2023
||
(0)
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Physician

Loyalty, Relationship

We moved away from IntelliSpace PACS because we were becoming increasingly dissatisfied with it, and...

Jan 2023
||
(0)
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CIO

Loyalty

We feel that we have been taken care of, and we are looking at moving forward with the transition to...

Jan 2023
||
(0)
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CIO

Operations

We have had a good experience with training, but we feel it could be more detailed, and Philips...

Jan 2023
||
(0)
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CIO

Relationship

We have good executive involvement, and it feels like the executive team is aware of both internal...

Jan 2023
||
(0)
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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