IntelliSpace PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
Philips' customer service and response times are limited and delayed, so Philips isn't an easy...
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Loyalty, Product
I wouldn’t buy this solution again at the moment because I don’t think it has some of the parts that...
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Operations, Product
The upgrades for IntelliSpace PACS have been smooth, and Philips fixed something that we asked them...
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Operations
There is some ongoing training for IntelliSpace PACS, but in the beginning, there was a limit to how...
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Culture, Relationship
Philips lied about some things about the PACS to our radiologists. Philips told them that the system...
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Operations, Product
The stability of IntelliSpace PACS is great. I can’t remember the last time we had unscheduled...
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Relationship
The responsiveness of IntelliSpace PACS is a little low, and it is really hard to diagnose any...
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Product
There are some workflow issues with putting things into folders in IntelliSpace PACS, so the ease of...
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Relationship, Operations, Product
It takes Philips years to do any tiny update to fix issues that we have had since the go-live.
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Relationship
I have no issues with Philips’ support people. They aren’t always quick, but they escalate things as...
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Loyalty, Operations
We didn’t even buy IntelliSpace PACS. We bought a different PACS, but then Philips bought that...
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Product
The thing I like most about IntelliSpace PACS is that it works well compared to other products in...
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Product
To improve our experience, the vendor could get rid of the thick client. We want more integration...
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Relationship
Philips has worked well with us on our EMR integration.
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Product
The biggest opportunities for product improvement are web measurements, reporting, and 3D processing...
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Relationship
We have had a long relationship with Philips, and we work well with them.
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Loyalty, Operations, Product
The legacy version of this solution has been in use for a long time and needs to be upgraded. We are...
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Product
IntelliSpace PACS' functionalities meet expectations. It does the job, and I am sort of satisfied...
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Operations, Product
In terms of the evolution of the IntelliSpace PACS tool, with it being such an old software, Philips...
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Relationship
The quality of the support for IntelliSpace PACS has been bad for years, and it is not getting...
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Loyalty
There is not any further support or training for IntelliSpace PACS because it is about to die. Our...
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Product
The system is good, but we have issues with all the software and all the hardware that needs to be...
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Relationship
We have people on the support team and not on the support team who we can contact, and they are...
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Relationship
The only issue that we have is that the best employee on Philips’ support team is always busy. They...
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Product
Some functions that we want are already installed in the newer version that we don’t have, but a lot...
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Operations, Product
The system is very easy to use. It is not complicated.
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Product
We have some applications that are not working, and we don't know why they stopped working because...
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Loyalty, Relationship, Value
Philips is a very reliable, good company. The only things they require us to do are provide...
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