IntelliSpace PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product
The legacy version of this solution has been in use for a long time and needs to be upgraded. We are...
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Product
IntelliSpace PACS' functionalities meet expectations. It does the job, and I am sort of satisfied...
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Operations, Product
In terms of the evolution of the IntelliSpace PACS tool, with it being such an old software, Philips...
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Relationship
The quality of the support for IntelliSpace PACS has been bad for years, and it is not getting...
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Loyalty
There is not any further support or training for IntelliSpace PACS because it is about to die. Our...
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Product
The system is good, but we have issues with all the software and all the hardware that needs to be...
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Relationship
We have people on the support team and not on the support team who we can contact, and they are...
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Relationship
The only issue that we have is that the best employee on Philips’ support team is always busy. They...
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Product
Some functions that we want are already installed in the newer version that we don’t have, but a lot...
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Operations, Product
The system is very easy to use. It is not complicated.
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Product
We have some applications that are not working, and we don't know why they stopped working because...
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Loyalty, Relationship, Value
Philips is a very reliable, good company. The only things they require us to do are provide...
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Product
For the most part, IntelliSpace PACS is pretty fine. The system does what we want it to do, and we...
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Product
There is always something when we get a new product that we miss about the old one. IntelliSpace...
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Culture, Loyalty, Product
IntelliSpace PACS is a very simple PACS. I have seen demos of other PACS solutions that are a bit...
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Relationship
If there is an issue with a study that we can't figure out on our side, we call Philips' support...
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Relationship
My biggest issue with the support from Philips, especially when things have to get escalated past...
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Relationship, Operations, Product
We typically only hear about new patches or new updates when it is convenient for the vendor. That...
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Relationship
I'm pretty sure the version that we have in our area is slower to be approved and released here than...
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Operations, Product
Most of the time, there are no issues with upgrades. We were just kind of burned when we went live...
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Operations
The only training that I have ever had with IntelliSpace PACS is those stupid webinar things that...
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Product
We have integration set up with IntelliSpace PACS and our EHR as well as quite a lot of third-party...
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Product
The biggest annoyance with IntelliSpace PACS would be the Standard URL-Based Integration. That is...
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Product
IntelliSpace PACS is relatively easy, but overall, we are so into it. We can usually walk people...
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Relationship, Product
Philips does monthly patching with vulnerability patches, and they are pretty proactive when it...
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Relationship
We see one of Philips’ executives a lot if that means anything, but I feel like that is usually...
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Culture
The product was something fancy with lots of promise, but when Philips bought Carestream, everything...
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Culture
We got exactly what we paid for with Philips. We got what was promised, and we got what we knew we...
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Product
Philips is one of those vendors that I would recommend to an organization that is tiny and doesn't...
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Loyalty, Product
Despite the fact that Philips was unable to develop the product so that we could still use it, the...
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Operations, Product
When we tried integrating the PACS with the IHE profiles, the process was very complicated and not...
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Product
Not all studies or newer information on check definitions can be displayed within the PACS, so that...
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Relationship
Philips’s support team is great, and they are proactive; they have a very elaborate heartbeat.
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