IntelliSpace PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Manager

Relationship

Philips' customer service and response times are limited and delayed, so Philips isn't an easy...

Apr 2025
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Manager

Loyalty, Product

I wouldn’t buy this solution again at the moment because I don’t think it has some of the parts that...

Apr 2025
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Analyst/Coordinator

Operations, Product

The upgrades for IntelliSpace PACS have been smooth, and Philips fixed something that we asked them...

Mar 2025
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Analyst/Coordinator

Operations

There is some ongoing training for IntelliSpace PACS, but in the beginning, there was a limit to how...

Mar 2025
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Analyst/Coordinator

Culture, Relationship

Philips lied about some things about the PACS to our radiologists. Philips told them that the system...

Mar 2025
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Analyst/Coordinator

Operations, Product

The stability of IntelliSpace PACS is great. I can’t remember the last time we had unscheduled...

Mar 2025
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Analyst/Coordinator

Relationship

The responsiveness of IntelliSpace PACS is a little low, and it is really hard to diagnose any...

Mar 2025
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Analyst/Coordinator

Product

There are some workflow issues with putting things into folders in IntelliSpace PACS, so the ease of...

Mar 2025
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Analyst/Coordinator

Relationship, Operations, Product

It takes Philips years to do any tiny update to fix issues that we have had since the go-live.

Mar 2025
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Analyst/Coordinator

Relationship

I have no issues with Philips’ support people. They aren’t always quick, but they escalate things as...

Mar 2025
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Analyst/Coordinator

Loyalty, Operations

We didn’t even buy IntelliSpace PACS. We bought a different PACS, but then Philips bought that...

Mar 2025
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Analyst/Coordinator

Product

The thing I like most about IntelliSpace PACS is that it works well compared to other products in...

Feb 2025
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Analyst/Coordinator

Product

To improve our experience, the vendor could get rid of the thick client. We want more integration...

Feb 2025
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Analyst/Coordinator

Relationship

Philips has worked well with us on our EMR integration.

Feb 2025
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Analyst/Coordinator

Product

The biggest opportunities for product improvement are web measurements, reporting, and 3D processing...

Feb 2025
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Analyst/Coordinator

Relationship

We have had a long relationship with Philips, and we work well with them.

Feb 2025
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Director

Loyalty, Operations, Product

The legacy version of this solution has been in use for a long time and needs to be upgraded. We are...

Oct 2024
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Manager

Product

IntelliSpace PACS' functionalities meet expectations. It does the job, and I am sort of satisfied...

Oct 2024
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Manager

Operations, Product

In terms of the evolution of the IntelliSpace PACS tool, with it being such an old software, Philips...

Oct 2024
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Manager

Relationship

The quality of the support for IntelliSpace PACS has been bad for years, and it is not getting...

Oct 2024
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Manager

Loyalty

There is not any further support or training for IntelliSpace PACS because it is about to die. Our...

Oct 2024
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Manager

Product

The system is good, but we have issues with all the software and all the hardware that needs to be...

Jul 2024
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Manager

Relationship

We have people on the support team and not on the support team who we can contact, and they are...

Jul 2024
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Manager

Relationship

The only issue that we have is that the best employee on Philips’ support team is always busy. They...

Jul 2024
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Manager

Product

Some functions that we want are already installed in the newer version that we don’t have, but a lot...

Jul 2024
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Manager

Operations, Product

The system is very easy to use. It is not complicated.

Jul 2024
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Manager

Product

We have some applications that are not working, and we don't know why they stopped working because...

Jul 2024
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Physician

Loyalty, Relationship, Value

Philips is a very reliable, good company. The only things they require us to do are provide...

Jun 2024
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