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IntelliSpace PACS (Global)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Product

Things with Philips have never gone very well. We have never been able to unlock image sharing. The...

May 2023
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Physician

Culture, Relationship

The vendor could improve by deploying what they said they would. Their relationship with us was very...

May 2023
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Physician

Product

IntelliSpace PACS is good, but its advanced visualization piece was obviously designed by a...

May 2023
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Physician

Relationship

We have been running out of storage space, and the vendor has been proactive in helping us deal with...

May 2023
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Manager

Loyalty, Product

We are talking about integrating with other media and radiology images. That is the future. We are...

Mar 2023
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Manager

Relationship

Philips' support people do speak English, but the level of communication is not great. Also, the...

Mar 2023
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Manager

Relationship

Even though Philips calls themselves a proactive team, they are not proactive at all. We have to...

Mar 2023
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Manager

Loyalty, Product

IntelliSpace PACS is quite old at this point. We have trouble with reliability. The interoperability...

Mar 2023
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Manager

Loyalty, Product

We haven't heard any announcements about the vendor ending their support for IntelliSpace PACS....

Jan 2023
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(0)
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Manager

Relationship

Philips is doing extremely well with their support. The system is always running, and we never have...

Jan 2023
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Physician

Product

There is nothing new with IntelliSpace PACS.

Jan 2023
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Physician

Loyalty, Relationship

We moved away from IntelliSpace PACS because we were becoming increasingly dissatisfied with it, and...

Jan 2023
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CIO

Loyalty

We feel that we have been taken care of, and we are looking at moving forward with the transition to...

Jan 2023
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CIO

Operations

We have had a good experience with training, but we feel it could be more detailed, and Philips...

Jan 2023
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CIO

Relationship

We have good executive involvement, and it feels like the executive team is aware of both internal...

Jan 2023
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Manager

Relationship

One of Philips' strengths is their cooperation.

Sep 2022
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(0)
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Manager

Operations, Product

The product is easy to use for the end user.

Sep 2022
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(0)
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Manager

Product

I have no recommendations for improving the product.

Sep 2022
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(0)
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Manager

Relationship

We have been with Philips for many years, but we don’t have nearly the same level of relationship...

Sep 2022
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Manager

Loyalty

IntelliSpace PACS is not a part of our long-term plans because there is a national move to...

Sep 2022
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Manager

Product

IntelliSpace PACS is a very simple system. It does exactly what we need it to do. IntelliSpace PACS...

Sep 2022
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Manager

Loyalty

If Philips continues on the trajectory they are on, then my satisfaction will go down because...

Sep 2022
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Manager

Loyalty, Value

Philips charges for every little thing to the point where that is one of the reasons we are trying...

Sep 2022
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Manager

Operations, Product

During the latest upgrade, we introduced some stability issues, and Philips had no idea what caused...

Sep 2022
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Manager

Product

The front-end bits for the users are great, but the back-end system management and quality control...

Sep 2022
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Manager

Relationship

Since Philips combined their cardiology things, they are still using outmoded ways of support, and...

Sep 2022
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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