IntelliSpace PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty
Things with IntelliSpace PACS have been fine over the last year. It has been a good product for us,...
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Relationship
I think IntelliSpace PACS is extremely user-friendly. I think the support structure provided by the...
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Relationship, Operations
Philips invests into their training. They are engaged with us. They are always reaching out to me...
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Relationship
For some reason, we have had issues with getting Philips to support our physicians. That was the...
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Product
IntelliSpace PACS is lacking in the comprehensive nature of what it offers. Philips could improve...
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Relationship, Value
IntelliSpace PACS is decent. It is more expensive than the capability of the system warrants. It has...
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Relationship, Product
IntelliSpace PACS is pretty inflexible. I’m not a fan of being locked out of the system with the...
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Culture
We had a rough go with Philips after they purchased Carestream. We had gone through a contracting...
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Relationship, Product
Philips has fixed our problem with the stability on our system, but the core application just hasn't...
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Loyalty, Operations
We evaluated PACS options, but we chose IntelliSpace PACS. The support has generally been good, but...
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Loyalty, Relationship
Philips has been very wishy-washy on their direction. They say they are going to the Vue platform,...
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Relationship
I don't think the executive involvement is anywhere close to what is needed. We are a pretty large...
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Operations, Value
We haven't sent anybody to Philips' training because it is just too damn expensive.
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Relationship
Our ability to speak to our Philips representative is the vendor's biggest strength.
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Product
The thing I like most about IntelliSpace PACS is the quality of the images.
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Product
The biggest area of opportunity for improvement in IntelliSpace PACS is the universal data manager.
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Relationship, Product
Philips could improve our experience by helping me understand why portal accounts are scrubbed due...
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Relationship, Product
IntelliSpace PACS is a great, very stable product, but there haven’t been any real innovations....
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Product
Philips needs to have better third-party integration, either by offering more robust AI algorithms...
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Relationship, Product
We are doing a couple of data migrations and have had a couple of organizational changes. Philips’s...
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Loyalty, Product
I love Philips, but their system is just a PACS viewer at this point, and they need to keep up with...
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Product
IntelliSpace PACS is usually a little behind the newest DICOM standards, but that is okay. When some...
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Operations, Product
The strongest point of IntelliSpace PACS is its ease of use. I can set a brand-new user in front of...
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Product
The product seems to be a generation behind some of Philips' peers' products, but it is pretty...
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Product
From the PACS admin side, I can't do a DICOM echo to a machine. I have to go through Philips' admin...
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Product
One of the major pain points is that as AI becomes more and more prevalent, we need something that...
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Operations
The training was a couple of days, and there were a few questions I brought up that the trainer said...
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Product
As it stands, the product doesn't allow any AI triaging. It doesn't do any automatic assignment. The...
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Relationship
Philips' support is better than another vendor's. Philips has had excellent uptime and...
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Operations
In general, vendors should just have training as part of the support contract. It shouldn't be a...
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Product
IntelliSpace PACS is incredibly reliable and stable, but I don't think it can meet my functionality...
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Operations, Product
Even though IntelliSpace PACS has functionality, it is often not intuitive and not easy to...
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Loyalty, Product
When we compare IntelliSpace PACS to some other PACS products, the other ones have a lot more bells...
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Relationship
With Philips, I get the support I want when I want it. If I need to contact someone, I can, and I...
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Product
IntelliSpace PACS is an older platform, so sometimes there are challenges when we want to integrate...
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Product
There have been some issues with moving IntelliSpace PACS to the cloud. It isn't quite ready for...
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Loyalty, Product
IntelliSpace PACS is very scalable, and for multihospital systems, it works really well. Philips was...
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Relationship
Support is very important. We have a good partnership with Philips' support people to recognize...
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Relationship, Product
I would like to see Philips continue to improve the solution. It is a constant journey and a moving...
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Relationship, Product
I like the solution's uptime. The system doesn't crash all the time. The vendor is constantly...
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Loyalty, Relationship
We have a very good working relationship with the vendor. We went to IntelliSpace Connect, and the...
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Loyalty, Product
When we go to the cloud, we will have better ease of use, elasticity, and scalability. With the...
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Loyalty
We are looking at a complete PACS replacement. IntelliSpace PACS is at the end of its life. Unless...
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Product
I like the system's speed and uptime. Those are phenomenal. The system also integrates well with...
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Culture
To my understanding, if we try to extend any service contract, Philips will raise the prices pretty...
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Loyalty
With the way we are structured right now, some of our health systems are on IntelliSpace PACS. Other...
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Loyalty, Product
Hindsight is always 20/20. Based on my usage of another vendor’s PACS a long time ago, I have always...
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Loyalty
IntelliSpace PACS is old. Unless Philips can significantly bring their product up-to-date, our...
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Relationship
IntelliSpace PACS has always been a workhorse for us. We have very few complaints about the...
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Loyalty
We are considering leaving IntelliSpace PACS because Philips’ engagement with our organization is...
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Product
IntelliSpace PACS is a very stable, solidly performing platform. We have very few problems with it....
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Relationship
Philips' executive engagement with our organization is awful. It is almost nonexistent. We meet...
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Loyalty
Our team loves IntelliSpace PACS so much that we are looking into expanding the contract. I am...
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Relationship
Philips has been totally supportive. They may not give anybody else good support, but they are...
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Relationship
Philips is becoming a monolith of a company, so whether they keep their promises depends on the day....
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Culture, Value
Philips does not avoid charging for everything. I don't know whether they think that we have all...
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Product
With IntelliSpace PACS, we have the ability to share images very easily. That is probably an area...
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Relationship
With our last upgrade for IntelliSpace PACS, we had some issues getting resources engaged and...
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Operations, Product
Philips is pretty good with their upgrades for IntelliSpace PACS; they just have some issues with...
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Operations, Product
I have never had to have any training for IntelliSpace PACS because it is pretty intuitive. I build...
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Product
There are some limitations with IntelliSpace PACS because the platform is old. It was probably...
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Product
IntelliSpace PACS is user-friendly. We have thousands of active users at any given time, from...
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Relationship
Philips has a great tech support team. Every time I reach out to them, whether it be our technical...
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Product
The most important things that Philips could improve are their radiation oncology and our...
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Product, Value
I would buy IntelliSpace PACS again because it is pretty good. It is a reliable product. The good...
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Relationship
Philips is very good with proactive service. Since everything is owned by Philips, they monitor...
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Product
We have been with IntelliSpace PACS for a very long time, so everyone has used our PACS for many...
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Culture, Loyalty, Relationship
Philips doesn't keep all of their promises. They say that there are new things coming that will be...
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Loyalty, Product
I probably wouldn't buy IntelliSpace PACS again. Philips is putting a lot of money into their Vue...
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Relationship
We are trying to bring another facility into our fold with Philips. Sometimes, I feel like I am...
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Commentary Summary
Comment Type Breakout