IntelliSpace PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The product seems to be a generation behind some of Philips' peers' products, but it is pretty...
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Product
From the PACS admin side, I can't do a DICOM echo to a machine. I have to go through Philips' admin...
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Product
One of the major pain points is that as AI becomes more and more prevalent, we need something that...
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Operations
The training was a couple of days, and there were a few questions I brought up that the trainer said...
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Product
As it stands, the product doesn't allow any AI triaging. It doesn't do any automatic assignment. The...
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Relationship
Philips' support is better than another vendor's. Philips has had excellent uptime and...
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Operations
In general, vendors should just have training as part of the support contract. It shouldn't be a...
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Product
IntelliSpace PACS is incredibly reliable and stable, but I don't think it can meet my functionality...
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Operations, Product
Even though IntelliSpace PACS has functionality, it is often not intuitive and not easy to...
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Loyalty, Product
When we compare IntelliSpace PACS to some other PACS products, the other ones have a lot more bells...
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Relationship
With Philips, I get the support I want when I want it. If I need to contact someone, I can, and I...
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Product
IntelliSpace PACS is an older platform, so sometimes there are challenges when we want to integrate...
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Product
There have been some issues with moving IntelliSpace PACS to the cloud. It isn't quite ready for...
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Loyalty, Product
IntelliSpace PACS is very scalable, and for multihospital systems, it works really well. Philips was...
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Relationship
Support is very important. We have a good partnership with Philips' support people to recognize...
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Relationship, Product
I would like to see Philips continue to improve the solution. It is a constant journey and a moving...
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Relationship, Product
I like the solution's uptime. The system doesn't crash all the time. The vendor is constantly...
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Loyalty, Relationship
We have a very good working relationship with the vendor. We went to IntelliSpace Connect, and the...
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Loyalty, Product
When we go to the cloud, we will have better ease of use, elasticity, and scalability. With the...
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Loyalty
We are looking at a complete PACS replacement. IntelliSpace PACS is at the end of its life. Unless...
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Product
I like the system's speed and uptime. Those are phenomenal. The system also integrates well with...
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Culture
To my understanding, if we try to extend any service contract, Philips will raise the prices pretty...
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Loyalty
With the way we are structured right now, some of our health systems are on IntelliSpace PACS. Other...
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Loyalty, Product
Hindsight is always 20/20. Based on my usage of another vendor’s PACS a long time ago, I have always...
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Loyalty
IntelliSpace PACS is old. Unless Philips can significantly bring their product up-to-date, our...
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Relationship
IntelliSpace PACS has always been a workhorse for us. We have very few complaints about the...
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Loyalty
We are considering leaving IntelliSpace PACS because Philips’ engagement with our organization is...
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Product
IntelliSpace PACS is a very stable, solidly performing platform. We have very few problems with it....
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Relationship
Philips' executive engagement with our organization is awful. It is almost nonexistent. We meet...
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Loyalty
Our team loves IntelliSpace PACS so much that we are looking into expanding the contract. I am...
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Relationship
Philips has been totally supportive. They may not give anybody else good support, but they are...
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Relationship
Philips is becoming a monolith of a company, so whether they keep their promises depends on the day....
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Culture, Value
Philips does not avoid charging for everything. I don't know whether they think that we have all...
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Product
With IntelliSpace PACS, we have the ability to share images very easily. That is probably an area...
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Relationship
With our last upgrade for IntelliSpace PACS, we had some issues getting resources engaged and...
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Operations, Product
Philips is pretty good with their upgrades for IntelliSpace PACS; they just have some issues with...
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Operations, Product
I have never had to have any training for IntelliSpace PACS because it is pretty intuitive. I build...
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Product
There are some limitations with IntelliSpace PACS because the platform is old. It was probably...
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Product
IntelliSpace PACS is user-friendly. We have thousands of active users at any given time, from...
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Relationship
Philips has a great tech support team. Every time I reach out to them, whether it be our technical...
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Product
The most important things that Philips could improve are their radiation oncology and our...
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Product, Value
I would buy IntelliSpace PACS again because it is pretty good. It is a reliable product. The good...
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Relationship
Philips is very good with proactive service. Since everything is owned by Philips, they monitor...
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Product
We have been with IntelliSpace PACS for a very long time, so everyone has used our PACS for many...
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Culture, Loyalty, Relationship
Philips doesn't keep all of their promises. They say that there are new things coming that will be...
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Loyalty, Product
I probably wouldn't buy IntelliSpace PACS again. Philips is putting a lot of money into their Vue...
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Relationship
We are trying to bring another facility into our fold with Philips. Sometimes, I feel like I am...
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Operations, Product
The strongest part of the product is how easy it is for users to use it. It is extraordinarily easy...
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Loyalty
If we had a more modern PACS solution, we would be able to pull in AI solutions, and those...
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Product, Value
IntelliSpace PACS is a strong aid. Everything works in terms of interoperability. Philips doesn't...
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Product
IntelliSpace PACS has some deficiencies that I see in terms of the system's ease of use. Most modern...
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Loyalty
I wouldn't recommend Philips because they don't really have a VNA, so they use Vue PACS. That system...
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Relationship, Product
Philips deserves a higher grade based on our last upgrade. They did their job. We have been with...
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Value
IntelliSpace PACS is great for what we are paying for it. Users get what they pay for.
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Loyalty
I believe that it is worthwhile for Philips to look into AI. I'm not totally sold on it, but it has...
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Relationship
Philips' support is all by phone. If we have a problem, we call them, and that is how it starts. We...
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Product
IntelliSpace PACS is a very good product. It needs to be updated in some ways, but we are also...
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Product
Most of the complaints about the solution are related to worklist management as well as some...
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Loyalty
We are currently sending out RFPs to replace IntelliSpace PACS. IntelliSpace PACS is a very stable...
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Relationship
Philips is very proactive. And Philips' executives have offered to come on-site to correct things,...
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Product
IntelliSpace PACS is very good. It is a very strong solution. IntelliSpace PACS is one of the...
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Operations
Philips is very thorough in their planning of upgrades. And whenever we actually stick to and define...
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Product
The system is old, so as we progress, there are things that it doesn't do well anymore and things...
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Loyalty, Product, Value
I would not buy IntelliSpace PACS again. Philips probably would go under consideration because there...
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Loyalty
Choosing whether a PACS is cloud based is an important decision. On the one hand, there is the...
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Culture, Product
For the most part, IntelliSpace PACS has been the same platform overall. It is pretty clear what we...
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Operations
The biggest negative factor of IntelliSpace PACS is that a lot of the times, things break, and we...
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Loyalty, Product
We are talking about finding a replacement solution. We are still reviewing the options in depth....
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Loyalty, Relationship
We are looking into a new PACS because Philips' support team is unable to resolve some of our...
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Product
Deleting images is a process with Philips. We have to create a new a new thing and detach the image...
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Product
We have been using IntelliSpace PACS for multiple years now, so I am used to it. I don't like the...
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Culture, Relationship
Philips’ responsiveness isn't terrible. It could be better, but it isn't bad. The support from...
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Product
The design of IntelliSpace PACS is outdated. I would like to have better analytics and the ability...
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Culture
We are on the most current version of IntelliSpace PACS. We never did the CARESTREAM Vue PACS move....
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Operations, Product
The reliability of IntelliSpace PACS is fairly good. It seems to be fairly user friendly. For...
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Relationship, Operations
Philips has been very difficult to work with in terms of getting images out of the system. It took...
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Loyalty
We left IntelliSpace PACS because our radiologists had some general dissatisfaction with its...
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Operations, Product, Value
Upgrades for IntelliSpace PACS are expensive. They never happen on time, and we always have one...
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Value
Our radiologists still aren't crazy about the system's feature function, and they feel that some...
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Product
The connection from our VNA to Philips' PACS product is super slow because the systems have to...
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Loyalty
We are moving away from Philips because we have to have multiple instances of IntelliSpace PACS...
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Relationship, Value
Philips hits us up with charges whenever they can, and for their support, we have to talk to people...
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Product
Philips’ upgrades have been just enough to keep them going.
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Product
IntelliSpace PACS doesn't do this work very well. Let's say a RAD tech finishes completing a CT...
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Culture, Product
We were promised a zero-footprint viewer from Philips a while back, and that did not come into play....
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Relationship
In my experience with a different imaging vendor, that vendor would routinely send out an...
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Operations
When we transition to a newer version of the product, I don't know that there are any regional...
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Relationship, Product
We are using a tool from Philips that has been extremely unstable, and Philips hasn't been focusing...
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Relationship, Product
We have had consistent communications with Philips on the issues we have seen. We did a software...
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Product
Philips bought Stentor. Stentor had a great image-distribution tool. It had a lot of capabilities....
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Relationship
I like that IntelliSpace PACS is resilient. It has been around for a while. Philips understands the...
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Loyalty, Relationship, Product
Philips makes improvements. They respond to the market, and they are in tune with future technology...
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Loyalty, Product
With updates for IntelliSpace PACS, we don't like to be on the leading edge. We like to have the...
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Culture, Value
Philips has been pretty good about being reasonable with their charges, especially since we have...
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Relationship
I know what the radiologists' concerns are with IntelliSpace PACS, and I don't think they are all...
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