IntelliSpace PACS
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
From a sales perspective, IntelliSpace PACS looks great, but it is still a very limited PACS. It has...
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Operations
The training that Philips offers is fine, but their training resources are sparse and super...
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Loyalty, Relationship, Product
Philips offers a powerful PACS, but it is not a modern PACS. It is simplistic, and in some ways,...
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Relationship
When we call Philips' support and receive level-one support over the phone, the level-one support...
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Culture, Loyalty
When Philips purchased Carestream, they stopped developing IntelliSpace PACS. The vendor wanted us...
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Product, Value
I wouldn't buy IntelliSpace PACS again. Our radiologists provide very good services to our patients...
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Relationship, Operations
We did an upgrade with the vendor a while ago, and that went very well. However, I believe that that...
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Loyalty
In terms of technology from Philips, I would like to see more things that we can integrate into the...
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Relationship
I would like the vendor to be more proactive and communicative. My PACS administrator has had to try...
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Loyalty, Product
As we look at transitioning from IntelliSpace PACS to Image Management Vue PACS, the go-forward...
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Loyalty
When it comes to delivering new technology, Philips has fallen short. The vendor has talked about...
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Loyalty
We are looking at the cloud, but we will likely go with more of a hybrid and include an on-premises...
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Loyalty
We are keeping an eye on Philips, and the hope is to transition to Image Management Vue PACS, but we...
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Relationship
The support team is hit and miss. The team is not proactive at all, and putting in tickets usually...
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Loyalty
The development is slowing way down, and that is concerning because we are not convinced Philips can...
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Loyalty
We are concerned with the possibility of moving to the combination of Image Management Vue PACS and...
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Relationship, Operations
We have had some concerns with Philips for the past year or two, and we hope those concerns don't...
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Loyalty, Product
We have not upgraded to Image Management Vue PACS at this point; I think a lot of large IntelliSpace...
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Product
The integration with IntelliSpace PACS is poor. To be fair, it is an older platform. In today's...
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Relationship, Product
Despite the issues with IntelliSpace PACS, we are still taking care of patients every day. We are...
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Relationship
As a part of our agreement, the vendor is supposed to be doing system pulse monitoring and heartbeat...
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Loyalty
We are paying more for IntelliSpace PACS than we will pay for the product we are moving to, and our...
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Loyalty, Relationship
I am constantly dealing with issues with IntelliSpace PACS. The users are loud about wanting to move...
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Operations, Product
We consistently deal with things where a time zone won't get communicated correctly and somebody...
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Culture, Loyalty
We are moving away from IntelliSpace PACS, but it will take some time due to our contract. Once...
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Loyalty, Product
Philips has been working on the advanced mammography workflow and the advanced mammography keyboard,...
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Culture, Value
We have an in-depth contract with Philips that covers just about everything. It is expensive, but at...
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Relationship, Product
Philips seems to be hit or miss with integrating with other systems, including their own systems at...
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Culture, Loyalty, Relationship
We have had several discussions with Philips about the life of IntelliSpace PACS and the future. It...
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Relationship
We are a large account, so I would say we have a hand-in-glove relationship with Philips, but we...
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Relationship
The vendor has had multiple restructures, and the support model has changed so many times that I...
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Relationship
Philips takes care of us overall, but the support does seem to depend on the time of day and who we...
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Loyalty, Relationship, Product
I can't really say that Philips has delivered a lot of new technology, and I am not even sure they...
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Operations
When we sign a contract, we ought to have in writing what we expect from the training. We ought to...
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Relationship
The biggest problem we had with Philips was that their service for the first few years was...
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Loyalty, Product
Philips is coming around on technology. We had slowness in getting exams where they needed to be in...
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Loyalty
Philips bought Carestream and is moving to the Carestream product. Philips is going to sunset...
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Operations, Product
The bad thing about IntelliSpace PACS is that it isn't a web-based system. Users need to install...
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Relationship, Product
Philips' DICOM export surveys aren't good. The vendor handles them badly. It would be helpful if the...
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Loyalty
Philips isn't planning to add new features or change the product. However, they have a new...
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Product
The system is very reliable. It stores a lot of images. We don't need to worry about it because its...
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Loyalty, Loyalty
My basic complaint with IntelliSpace PACS is that while it is stable and a fine product for...
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Product, Product
IntelliSpace PACS’ stability is good. It is not perfect. We do have downtime here and there, but the...
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Product, Product
IntelliSpace PACS’ hanging protocols are terrible. We spend a lot of time trying to get hanging...
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Product
We have been rather happy with the product over the years. Everybody has had very good things to say...
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Relationship, Product
A positive of IntelliSpace PACS is its ability to manage a lot of data and achieve the same response...
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Relationship
In today's day and age, I think there must be a middle ground where some support done by the local...
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Loyalty
We have been struggling with Philips for the past few years, and we have struggled even more over...
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Relationship
The team from Philips is hit or miss, but there are so many changes that we can't keep up with who...
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Relationship
I don't feel like we have a good partnership with Philips; it is really lacking. I don't really even...
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Culture
We have had ongoing challenges with IntelliSpace PACS, and at times it has been said that we may...
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Product
The integration with IntelliSpace PACS is hit and miss. Philips seems to struggle with third-party...
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Loyalty
We will be transitioning over to another PACS product from Philips, but we don't have a timeline for...
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Product
The ease of use is not bad but could be better. Our radiologists say there are too many clicks, and...
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Relationship
The support team has been stable and consistent, though we have still gone through phases of...
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Loyalty, Operations, Product
One of the challenges we are dealing with is the transition of Primordial's tools; the tools are...
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Operations, Product
The last upgrade went pretty smoothly. I would not say things were seamless, but the transition was...
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Product
Philips needs to provide a better, more stable product. We have problems every single day. Over the...
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Relationship
Philips tries to keep all their promises, but they are not very good at that. Philips has different...
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Product
For the most part, our end users are comfortable with the system. They are used to IntelliSpace PACS....
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Relationship
I would not start our particular relationship with Philips again; they fall short on deliverables...
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Operations
We told Philips our growth pattern, and they were not well prepared to make sure the system was set...
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Product
We went through a good upgrade for the operating system, and that has helped to stabilize the system...
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Relationship
Philips’ support is suboptimal at best. We have to try and talk to people at least a level two or...
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Relationship, Product, Value
The issues we have had have been in a specific department, and the reliability of Philips' software...
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Product
Not all AI vendors' software integrates into PACS solutions, but with Philips, we can certainly deal...
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Relationship
Philips’ business model is sound, and they pay attention to their customers. The vendor listens to...
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Product
The product's biggest strength is its ability to interface with other imaging applications. The...
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Loyalty
If Philips wants to remain competitive, then they have to do what everyone else operating in the...
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Relationship, Product
The product has good uptime. It delivers images reliably. We have had short periods where the system...
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Relationship, Operations, Product
We had an upgrade that had minor problems. Philips also implemented a few really annoying little...
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Relationship
When it comes to maintaining the system's current status, Philips' support people are the best. They...
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Loyalty, Product
The product's current version has to use Internet Explorer as its browser. Microsoft is shutting...
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Product
The product's integration with other tool sets is limited and mediocre. There has been so much new...
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Product
For the first few years we had IntelliSpace PACS, it worked well. I had a worklist that was...
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Loyalty
There is sufficient dissatisfaction with the current iteration of IntelliSpace PACS, and my feeling...
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Relationship, Product
We are spending a fair amount of time and money on monitoring the system. Inevitably, when we have a...
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Operations
The implementation was excellent. We spent a huge amount of time and effort on the implementation...
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Product
The upgrades have basically been patch fixes. No significant tool sets have been added to the...
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Loyalty, Product
IntelliSpace PACS is a rock. It works, and it is very easy to use. However, it doesn't really...
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Relationship, Operations
Philips' support is good. Anything beyond what the vendor normally does is difficult for them. If we...
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Culture
Philips’ contract is pretty clear about what it does and doesn't cover. We have even had times when...
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Relationship
With Philips being a large company, we don't deal with the high-end executives as much as we would like....
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Relationship, Product
We would like more proactive monitoring from Philips from a support perspective. That is one of the...
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Culture
When we bought the system, we were sold on the heartbeat functionality that Philips advertised. That...
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Relationship
Philips was going to be our one-stop shop, but the system is a black box. We don't have access to...
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Loyalty
We are in a spot with IntelliSpace PACS where we are winding down and counting down the days before...
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Relationship
We have had a challenging relationship with Philips in the past. There have been a few years of bad...
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Culture, Loyalty, Relationship
We had some technical challenges that added unnecessary overhead costs because of the choice to go...
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Relationship, Operations, Product
Philips has requirements on a monthly basis when they do system updates. The updates used to take...
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Culture, Operations
I would like to see some ongoing training from Philips. From my point of view, signing a huge...
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Relationship
Philips' support is fairly limited when we need an immediate resolution. The vendor's support has...
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Relationship, Operations
The people I was comfortable with from Philips have left the company. We have a group of people now...
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Loyalty
We are transitioning from IntelliSpace PACS to another Philips solution, so we are going to have a...
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Loyalty
The plan to move forward with Vue PACS, which has been acquired by Philips, has been a mess. I don't...
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Culture, Relationship
Philips has been talking to our team, so I think they have been trying to make progress, but in some...
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Culture, Relationship
Philips is having some challenges, and it feels like we are not on the same page with where they are...
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Relationship
Philips is good at telling us what we want to hear. That method may have worked in the past, but we...
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Relationship
I would like to see Philips give the customer better access to their overall systems. We are limited...
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Relationship, Product
Philips did pretty well at keeping their promises up until the pandemic. Now we struggle with issues...
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Product
I love the speed of the Phillips system. The vendor does a really good job with speed because a...
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Culture, Value
Delivering new technology is where the problem lies in applications with Philips. If we are trying...
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Relationship
Philips has executives who come in to talk and listen. They nod their heads and say they will take...
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Value
We pay a lot of money for IntelliSpace PACS. They have a per-use fee, but we get everything. It is...
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Culture, Value
I would recommend IntelliSpace PACS, but I would say that people interested in buying the product...
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