Provation Care Plans (care plans) Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 5:33:16 AM and Model.EvProductId = 70869

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User Commentary

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Director

Service and Support

We get training every time we get upgrades, and we have had multiple upgrades. The vendor’s support...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have some issues with the product’s ease of use. It is a little bit difficult to achieve the...

Aug 2020
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Nurse

Other Observations & Comments

Provation's implementation is canned, and we get what we get. For the most part, the system is...

Jul 2020
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Nurse

Functionality and Upgrades

Provation is fine. I haven't had any issues with their implementations. Provation's system is pretty...

Jul 2020
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Nurse

Service and Support

Nothing changed for us with the vendor during the COVID-19 pandemic. In regard to support, Provation...

Jul 2020
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Nurse

ROI / Cost (care and feeding)

We are probably going to be moving away from Provation Care Plans, but we will still have the GI and...

Jul 2020
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CNIO

Service and Support

Provation doesn’t provide a whole lot of support when we upgrade. They just give us the package.

Jul 2020
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CNIO

Functionality and Upgrades

I wouldn’t recommend Provation because they are kind of behind the times. The care plans are a...

Jul 2020
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CNIO

Future Outlook

My organization is planning on building care plans directly into our EMR, so we won’t use a third...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t believe Provation is part of our long-term plans, but I can’t speak to the order set part. I...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It takes quite a while to get things fixed with Provation, and we don’t have weekly calls or...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes there are updates we don’t hear about, and we find out about them from another hospital...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are other products out there that I think might meet our needs better than Provation's...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

With Provation’s care plan module, we used our own content. Over the past few years, Provation's...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t know whether Provation charges for every little thing, but all of our upgrades are pretty...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I haven’t experienced that many upgrades for Provation's solution, but there was one time we did...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When we saw the way Provation's system was laid out, we thought it was really beautiful with the...

Jun 2020
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Analyst/Coordinator

Service and Support

We have had a lot of issues, and there are a lot of things that we have had to learn along the way....

Jun 2020
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CMIO

Win/Loss - Why they were selected (by current clients)

The value of the product doesn't seem to be there, so we will be terminating our contract. We will...

Dec 2019
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CMIO

Relationship

I would like to have more regular interactions with the executives at Provation. I couldn't even say...

Dec 2019
 Helpful

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CMIO

Other Observations & Comments

We weren't happy that Provation separated from Wolters Kluwer, but I don't think they ever promised...

Dec 2019
 Helpful

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CMIO

ROI / Cost (care and feeding)

Provation doesn't nickel-and-dime us. We are paying for a yearly license, and I don't think we are...

Dec 2019
 Helpful

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CMIO

Implementation and Training

One of the criticisms of Provation is that there isn't a lot of training. The tool just isn't well...

Dec 2019
 Helpful

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CMIO

Relationship

Provation should link their products to high-value, clinician-trusted content because the extent to...

Dec 2019
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Nurse

Service and Support

I feel like ProVation Care Plans is pretty much the same product it has been since we started with...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The content Provation provides is good; it is just the technical side of bringing the content from...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The functionality for inpatient care plans works great; our staff is fine with it. Provation gave us...

Oct 2019
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Manager

Relationship

We usually call Provation, not the other way around. Unless there is a true fix that they need to...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

We want to integrate our ambulatory and inpatient software, but Provation's tool doesn't seem to...

Oct 2019
 Helpful

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CNIO

Technology

Provation isn't proactive. Our organization is trying to be more innovative. Care plans aren't the...

Oct 2019
 Helpful

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CNIO

Relationship

I don't think we have asked a lot of Provation lately, but when we have asked, Provation has been...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support is fabulous. That is Provation's strength. The support people are very responsive and...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Provation's ability to fix the lack of ease of use will determine whether we can keep their product.

Feb 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I am disappointed in the newest version. For years, Provation has been promising better integration....

Feb 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation was very simple and smooth.

Jan 2019
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Analyst/Coordinator

Service and Support

I had to do some digging to find out who our account representative was at Provation. That person...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

The dietary care plans for medical nutrition could really use some development, especially when it...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

We have not been given any new content since we went live, and there are gaps. Provation is not...

Jan 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the implementation, we created order sets that were best-practice alerts, and we added them to...

Jan 2019
 Helpful

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Nurse

Service and Support

Provation has a good support team for the most part. This year has been a little challenging, but...

Jan 2019
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Nurse

Service and Support

We would like to have a customer representative from Provation come to us. Provation doesn’t always...

Jan 2019
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Nurse

Service and Support

Some lapses have been occurring in Provation’s support, but Provation doesn’t have much turnover in...

Jan 2019
 Helpful

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Nurse

Implementation and Training

The Provation’s on-site people were very confident during the implementation. They knew the system...

Dec 2018
 Helpful

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Nurse

Service and Support

Provation usually replies within a day, if not within a few hours. They are very proactive at...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

ProVation Care Plans functions well. The upgrades go well, and the content is evidence based. There...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

Provation frequently updates the best practices, and that is great. It is nice when we have the...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

We are going to have to restructure our care plans on our own because we don’t really have what we...

Dec 2018
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Nurse

Functionality and Upgrades

We had surveyors come through, and they had some problems with the way the care plans are built in...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

I don’t think Provation has released anything new other than hotfixes, and the hotfixes have mostly...

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

The support continues to be top notch. We have noticed no difference in the responsiveness or...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The content of ProVation Care Plans is average. The nursing diagnoses are not as broad as they...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

We had some issues with the downtime documents. People would have to use an external link outside of...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Provation told me that they have subject matter experts who build out the order sets, but I don’t...

Dec 2018
 Helpful

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Manager

Interfacing and Integration

The order sets aren’t integrated with our Epic system, and that is a huge issue. The order sets look...

Dec 2018
 Helpful

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Nurse

Service and Support

Provation’s customer relationship has been really good. Anytime we have issues, we can feel free to...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

The issues we experience make working with ProVation Care Plans too difficult. The system is just...

Dec 2018
 Helpful

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CNO

Other Observations & Comments

Sometimes the terminology in ProVation Care Plans doesn't match up with our terminology. One side or...

Dec 2018
 Helpful

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CNO

Functionality and Upgrades

ProVation Care Plans has a variety of care plans with good content. We are starting to leverage...

Dec 2018
 Helpful

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CNO

Interfacing and Integration

What I like most about ProVation Care Plans is that the information automatically goes into our Epic...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

Provation isn't willing to be flexible with the wording that is used in their system, so the product...

Aug 2018
 Helpful

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Director

Interfacing and Integration

The Provation system doesn't integrate well with our acute care EMR. Before the last software...

Aug 2018
 Helpful

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CMIO

Technology

There isn’t a Wolters Kluwer representative who can sit down with us to talk about our vision and...

Feb 2018
 Helpful

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Manager

Interfacing and Integration

ProVation MD has much better integration than ProVation Order Sets because ProVation Order Sets...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

The support process for the product is great. The consistency makes it easy for my staff members to...

Nov 2017
 Helpful

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