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PwC Financial Improvement Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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Director

ROI and Cost

Tangible outcomes come down to whether we collect cash. We have absolutely seen a cash performance...

Jan 2021
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Director

Project Results

PwC started to make recommendations. We tried to keep the work in-house, but for one reason or...

Jan 2021
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Director

Tools and Methodology

PwC has been very fair, and they have really tried to work with us and our budget. They still give...

Jan 2021
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Director

People and Knowledge

PwC gives us really good access to their folks. There is one person who is incredible and very...

Jan 2021
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Director

Tools and Methodology

We meet with PwC and explain what we need, and they take the right approach to deliver that. There...

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VP/Other Executive

People and Knowledge

Things with PwC have always been a mixed bag; we never really know how the consultants are. Anybody...

Jan 2021
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VP/Other Executive

ROI and Cost

PwC knows that all we look at is dollars and metrics, so they better be driving that. PwC is very...

Jan 2021
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COO

Project Results

The vendor did very well with executing considering that the work was done during the COVID-19...

Dec 2020
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VP/Other Executive

Project Results

PwC did a good, old-fashioned rework for us around our revenue cycle. They helped us make some good...

Nov 2020
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VP/Other Executive

ROI and Cost

PwC's fees weren't horrible. They helped us improve our net revenue. Their services were super...

Nov 2020
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VP/Other Executive

Relationship

I had a long-term relationship with PwC. It was good that they knew us and our data and who to get...

Nov 2020
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VP/Other Executive

Project Results

PwC did a good job. I liked that I could direct them around certain things I didn't want. For...

Nov 2020
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VP/Other Executive

Other Observations

Sometimes I had to tell PwC that I didn't need a Tesla in outer space; I needed a Honda Accord. I...

Nov 2020
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VP/Other Executive

Lessons Learned

Strategically, PwC can take us where organizations want to go. The only thing that matters is...

Nov 2020
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VP/Other Executive

Tools and Methodology

There were times when I felt PwC should have escalated some things to me more quickly. That would...

Nov 2020
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Director

Project Results

The vendor is a lot more technical than we are, so they were able to create some pretty advanced...

Nov 2020
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Director

People and Knowledge

In general, most of the staff members are great. But with any company, we run into some issues with...

Nov 2020
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Director

Tools and Methodology

The vendor’s level of execution is partially just the nature of the project. The vendor was great...

Nov 2020
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VP/Other Executive

Relationship

PwC has done a great job of keeping in touch with me. We have had to be a little creative because...

Oct 2020
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VP/Other Executive

Tools and Methodology

PwC has a lot of great ideas, and then we sort of polish them and make them specific to our group. I...

Oct 2020
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VP/Other Executive

ROI and Cost

My biggest complaint with PwC is the amount of detail that I need to put into the scope documents so...

Oct 2020
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VP/Other Executive

Tools and Methodology

PwC has sort of been time zone–agnostic because when they were on-site, they operated on our...

Oct 2020
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VP/Other Executive

Project Results

I was surprised by just how much PwC didn’t know our organization and by how much I have had to...

Oct 2020
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VP/Other Executive

People and Knowledge

I loved the person that PwC gave me initially, but the person switched on me halfway through the...

Oct 2020
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VP/Other Executive

Tools and Methodology

Based on the SLAs and KPIs that we have established for our benchmarks, we definitely have pretty...

Oct 2020
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Director

Project Results

We have seen a pretty dramatic reduction in our A/R days and have also seen a pickup in cash and net...

May 2020
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Director

Relationship

PwC has been very receptive in terms of working with us on how they can maximize what we do have...

May 2020
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Director

Other Observations

PwC knows their business. But they might not know our system, so they might have experience but...

May 2020
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Director

Tools and Methodology

PwC does a really good job of providing analytics. We have a lot of information in our EMR and other...

May 2020
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Manager

Project Results

We have renewed with PwC because things are working fairly well. Our partnership is strong, and PwC...

Mar 2020
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Manager

ROI and Cost

There are specific things that PwC charges us for, but they are a good resource for things that are...

Mar 2020
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Manager

Tools and Methodology

In terms of PwC's strategic ability, they look for new solutions and think outside the box. They do...

Mar 2020
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VP/Other Executive

Tools and Methodology

We always look to PwC for any type of revenue cycle work. When we integrate with a new system, we...

Mar 2020
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VP/Other Executive

Tools and Methodology

I define strategic as being able to align our organization with networks of our size across the...

Mar 2020
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VP/Other Executive

Tools and Methodology

PwC has done a great job, and we have been happy with the results. We give them a perfect score...

Mar 2020
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VP/Other Executive

Relationship

PwC's executive level is outstanding. The firm is truly our partner. We keep asking them to come...

Mar 2020
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VP/Other Executive

Project Results

PwC has provided us with exactly what we expected. They have done very well with driving outcomes. I...

Mar 2020
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VP/Other Executive

Tools and Methodology

PwC is extremely professional and knowledgeable, and they aren't afraid to make recommendations. If...

Mar 2020
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VP/Other Executive

Project Results

PwC has regulatory expertise that is second to no other firm that we have dealt with. PwC has folks...

Mar 2020
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VP/Other Executive

Tools and Methodology

PwC held our hands through the full process and followed through to the end. They didn't just...

Mar 2020
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VP/Other Executive

People and Knowledge

Something that is missing from PwC's consultants is a broader understanding of other areas outside...

Mar 2020
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VP/Other Executive

Tools and Methodology

PwC wasn't cheap. We know the effort it takes to do some of the work, and the cost was very high for...

Mar 2020
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