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RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Director

RLDatix has been great. I have nothing negative to say about them. We added managed care network...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

RLDatix has changed an aspect of the overview in the system. We can quickly pull up a page where we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We only use RLDatix Credentialing for one component of credentialing. We do credentialing with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

What RLDatix does that drives the most efficiency is meet with us regularly, and in doing so, we're...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

RLDatix really took the time to truly understand our structure. We have a very different structure...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

With RLDatix Credentialing, the application can only be sent to the provider. I understand that, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Previously, we just had credentialing for our medical group, and now we have extended credentialing...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We're having a bit of an issue with the applications for reappointment being sent out very early. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The reporting tools are great. We do a lot of workarounds. That's not RLDatix's fault; it is due to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We are very happy with the system. If we could do everything over again with what we know now, we...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We enjoy working with the vendor's team. They are always extremely helpful and willing to help us in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The functionality of RLDatix Credentialing is really good, but there are some areas that could be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We love the services that RLDatix Credentialing provides for us, and we don't want to switch, but we...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

The way RLDatix processes our credentialing packets drives the most efficiency. They also have an...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

RLDatix meets with us on a regular basis. We used to meet more often, but we felt like it wasn't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like an easier way to just click on a provider and see the status of their application...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

RLDatix communicates very well.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

RLDatix’s information is very good. I can call or email RLDatix with any questions, concerns, or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have a couple of providers currently going through credentialing with RLDatix, and the vendor’s...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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RLDatix is in constant communication with us. I like that close relationship and how the vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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I am holding on to some of my paper files, so RLDatix Credentialing hasn't eliminated many...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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When the product first came out, we did a few days of training. Before then, we had multiple team...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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We are able to easily get in touch with RLDatix when we have issues, problems, or questions, so they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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One thing we have an issue with in the system is that its questions are geared toward medical staff...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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RLDatix Credentialing is pretty easy to use. We can access the application through email instead of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

RLDatix allows the majority of fields to be discrete and, therefore, easily reportable. They allow...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The implementation of RLDatix Credentialing was amazing. It replaced an archaic system that operated...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

RLDatix Credentialing is not part of our long-term plans. Right now, we can't make a change to a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

The people I work with at RLDatix are reliable and good people. My problem is with the software...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I usually work with two or three people from RLDatix. They have a manager, and then they get another...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Credential tracking with RLDatix Credentialing is fairly easy. It isn't terrible.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I like the people we work with at RLDatix. They make things a little bit easier for us, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We just have to reach out to our team leaders from RLDatix if we need something. I don't have to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With our contract, we don't have to expedite credentialing packets because the process is really no...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

RLDatix Credentialing is developing in the direction that we need it to, and it seems to be working...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

If RLDatix does any kind of upgrades, we don't know when they happen; they don't really affect us....

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Recently, we decided to add the peer review piece to the credentialing file, and we can add it under...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The main credentialing person from RLDatix that we deal with is very nonresponsive. It can take...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

So far, things have been wonderful with RLDatix Credentialing. Surveyors are always very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When it comes to training, we have weekly meetings with the credentialing representatives from the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have tried to use the option within RLDatix Credentialing to create form letters, but the quality...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When we create a new application request in RLDatix Credentialing, it sometimes takes up to a week...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Overall, RLDatix Credentialing is a great program. It allows us to focus on other things. It does...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We were told by RLDatix that there would always be somebody at the help desk or somebody available...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

RLDatix responds quickly to any queries for information or assistance, and they are very helpful.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The total package of RLDatix was what made us select the software. RLDatix could do the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

RLDatix could have communicated the implementation process a little more clearly from the beginning....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

RLDatix's system drives efficiency for us because it does most of the legwork. The fact that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMO

I don't know that RLDatix is really looking at what they are putting in. I see very simple things...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMO

What the vendor does that drives the most efficiency is probably putting the file together. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

I am more satisfied with the vendor’s initial training than I am with their ongoing training....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMO

The support is great. When we have a question, the vendor is very quick to respond via email or phone....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

RLDatix doesn’t integrate well. We have to have a different platform login each time. We have to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

One thing that some other products have that RLDatix Credentialing does not have is a payer...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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