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RLDatix Credentialing (Primarily Services) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There are some areas in which providers are dissatisfied with RLDatix Credentialing. A lot of times,...
If someone has the money for RLDatix Credentialing, my likelihood of recommending it is definitely...
I would buy RLDatix Credentialing again. I think there's value in the vendor's service and their...
RLDatix kind of provides a status of where we are every so often, and that gives us an overview of...
Regarding the value compared to the cost, we pay a lot of money for the service and the product that...
Previously, we owned and had control over the database in terms of being able to make necessary...
One thing I find problematic is the reporting. RLDatix has a lot of reporting capabilities, but they...
We would probably get more feedback if the system had been integrated properly because there's a lot...
We have had on-demand training, and we have had great success with it.
It would be great to see RLDatix integrate more efficiencies into the platform, especially around...
Our visibility into status tracking is pretty good. When we're looking at applications that are in...
We're in the middle of finalizing our budget. One proposal I put forward for my team is to move away...
What's working well right now is the current credentials verification service we have. RLDatix...
RLDatix has been very transparent with us regarding invoicing and any additional fees and costs for...
RLDatix has been wonderful in terms of working through all of our different hybrid issues. The...
We still have an internal spreadsheet that we use on a regular call. Really, it was built...
We have some new providers who come right into RLDatix Credentialing and hit the ground running....
We're in the process of getting a new hybrid platform to help with our RLDatix payer enrollment...
We have regular phone calls with RLDatix, and any of the credentialers have the ability to go in and...
RLDatix has done a great job of working around a unique challenge we have. The vendor has fixed some...
I would consider keeping RLDatix because they have done a really good job, and they don’t delegate...
We have asked RLDatix for several different reports that they weren’t doing before, and they have...
RLDatix’s communication and willingness to understand our needs drive the most efficiency. They are...
When we do our credentialing committee, we can’t extract that committee into a workable document....
I don't use RLDatix's help desk very often, but when we would like to add something to our services,...
Some users don't understand how the system works. We've already explained to them that once they...
We’ve completely eliminated internal spreadsheet tracking. The only spreadsheets we still use are...
Keeping up with the license means we can go back to credentialing every two years instead of when...
There’s still some stuff that needs to be tweaked, but that's okay. There are a few things we want,...
The system is most definitely worth our money. We have a lot of people on the program.
When we transitioned from our paper application to the RLDatix application, I don't know if the...
Status tracking is pretty easy to figure out in RLDatix Credentialing. Also, the vendor has made...
RLDatix Credentialing is probably part of our long-term plans. We have so many products in the...
There are resources for training with RLDatix, and it's pretty easy. It's about as basic as it can...
RLDatix Credentialing is glitchy and clunky. Our clinicians struggle to manage their own credentials...
I was a pretty experienced user of our previous system, and I saw how well that system could work....
I see the RLDatix bill annually when it comes through, and I'm not aware of any complaints or any...
RLDatix has been a tremendous partner for us. They provide outstanding support for our credentialing...
We enjoy working with the RLDatix team. We're grateful for all of their assistance.
Having a team to track expiring records, update files, and complete all the necessary background...
We have no complaints with the system at this time.
I really like RLDatix, so I don't have too many complaints. RLDatix is very easy to work with....
RLDatix has a really good training program. The platform and the white-glove service RLDatix...
RLDatix is more focused on health systems and hospitals, so we use the credentialing system a little...
Our clinicians aren't very interested in managing their credentials. We do all that for them. But I...
RLDatix is sometimes fair and transparent with their ongoing charges. But everybody in the...
With AI, we are really trying to look at ways to be more efficient and utilize AI more. It would be...
RLDatix Credentialing provides good information. We oversee all the adult, children, and SUD...
The customer service from RLDatix has been phenomenal. The people we work with have been awesome....
I find RLDatix Credentialing easy to use. The user interface, how we move through it, and how we...
RLDatix has been great. I have nothing negative to say about them. We added managed care network...
RLDatix has changed an aspect of the overview in the system. We can quickly pull up a page where we...
We only use RLDatix Credentialing for one component of credentialing. We do credentialing with...
What RLDatix does that drives the most efficiency is meet with us regularly, and in doing so, we're...
RLDatix really took the time to truly understand our structure. We have a very different structure...
With RLDatix Credentialing, the application can only be sent to the provider. I understand that, but...
Previously, we just had credentialing for our medical group, and now we have extended credentialing...
We're having a bit of an issue with the applications for reappointment being sent out very early. I...
The reporting tools are great. We do a lot of workarounds. That's not RLDatix's fault; it is due to...
We are very happy with the system. If we could do everything over again with what we know now, we...
We enjoy working with the vendor's team. They are always extremely helpful and willing to help us in...
The functionality of RLDatix Credentialing is really good, but there are some areas that could be...
We love the services that RLDatix Credentialing provides for us, and we don't want to switch, but we...
The way RLDatix processes our credentialing packets drives the most efficiency. They also have an...
RLDatix meets with us on a regular basis. We used to meet more often, but we felt like it wasn't...
I would like an easier way to just click on a provider and see the status of their application...
RLDatix communicates very well.
RLDatix’s information is very good. I can call or email RLDatix with any questions, concerns, or...
We have a couple of providers currently going through credentialing with RLDatix, and the vendor’s...
RLDatix is in constant communication with us. I like that close relationship and how the vendor...
I am holding on to some of my paper files, so RLDatix Credentialing hasn't eliminated many...
When the product first came out, we did a few days of training. Before then, we had multiple team...
We are able to easily get in touch with RLDatix when we have issues, problems, or questions, so they...
One thing we have an issue with in the system is that its questions are geared toward medical staff...
RLDatix Credentialing is pretty easy to use. We can access the application through email instead of...
RLDatix allows the majority of fields to be discrete and, therefore, easily reportable. They allow...
The implementation of RLDatix Credentialing was amazing. It replaced an archaic system that operated...
RLDatix Credentialing is not part of our long-term plans. Right now, we can't make a change to a...
The people I work with at RLDatix are reliable and good people. My problem is with the software...
I usually work with two or three people from RLDatix. They have a manager, and then they get another...
Credential tracking with RLDatix Credentialing is fairly easy. It isn't terrible.
I like the people we work with at RLDatix. They make things a little bit easier for us, and they...
We just have to reach out to our team leaders from RLDatix if we need something. I don't have to...
With our contract, we don't have to expedite credentialing packets because the process is really no...
RLDatix Credentialing is developing in the direction that we need it to, and it seems to be working...
If RLDatix does any kind of upgrades, we don't know when they happen; they don't really affect us....
Recently, we decided to add the peer review piece to the credentialing file, and we can add it under...
The main credentialing person from RLDatix that we deal with is very nonresponsive. It can take...
So far, things have been wonderful with RLDatix Credentialing. Surveyors are always very...
When it comes to training, we have weekly meetings with the credentialing representatives from the...
Commentary Summary
Comment Type Breakout