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RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

There are some areas in which providers are dissatisfied with RLDatix Credentialing. A lot of times,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

If someone has the money for RLDatix Credentialing, my likelihood of recommending it is definitely...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I would buy RLDatix Credentialing again. I think there's value in the vendor's service and their...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

RLDatix kind of provides a status of where we are every so often, and that gives us an overview of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Regarding the value compared to the cost, we pay a lot of money for the service and the product that...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Previously, we owned and had control over the database in terms of being able to make necessary...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

One thing I find problematic is the reporting. RLDatix has a lot of reporting capabilities, but they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We would probably get more feedback if the system had been integrated properly because there's a lot...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have had on-demand training, and we have had great success with it.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

It would be great to see RLDatix integrate more efficiencies into the platform, especially around...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Our visibility into status tracking is pretty good. When we're looking at applications that are in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We're in the middle of finalizing our budget. One proposal I put forward for my team is to move away...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

What's working well right now is the current credentials verification service we have. RLDatix...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

RLDatix has been very transparent with us regarding invoicing and any additional fees and costs for...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

RLDatix has been wonderful in terms of working through all of our different hybrid issues. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We still have an internal spreadsheet that we use on a regular call. Really, it was built...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We have some new providers who come right into RLDatix Credentialing and hit the ground running....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We're in the process of getting a new hybrid platform to help with our RLDatix payer enrollment...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have regular phone calls with RLDatix, and any of the credentialers have the ability to go in and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

RLDatix has done a great job of working around a unique challenge we have. The vendor has fixed some...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I would consider keeping RLDatix because they have done a really good job, and they don’t delegate...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have asked RLDatix for several different reports that they weren’t doing before, and they have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

RLDatix’s communication and willingness to understand our needs drive the most efficiency. They are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When we do our credentialing committee, we can’t extract that committee into a workable document....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

I don't use RLDatix's help desk very often, but when we would like to add something to our services,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Some users don't understand how the system works. We've already explained to them that once they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We’ve completely eliminated internal spreadsheet tracking. The only spreadsheets we still use are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Keeping up with the license means we can go back to credentialing every two years instead of when...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

There’s still some stuff that needs to be tweaked, but that's okay. There are a few things we want,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system is most definitely worth our money. We have a lot of people on the program.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

When we transitioned from our paper application to the RLDatix application, I don't know if the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Status tracking is pretty easy to figure out in RLDatix Credentialing. Also, the vendor has made...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

RLDatix Credentialing is probably part of our long-term plans. We have so many products in the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There are resources for training with RLDatix, and it's pretty easy. It's about as basic as it can...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

RLDatix Credentialing is glitchy and clunky. Our clinicians struggle to manage their own credentials...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I was a pretty experienced user of our previous system, and I saw how well that system could work....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

I see the RLDatix bill annually when it comes through, and I'm not aware of any complaints or any...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

RLDatix has been a tremendous partner for us. They provide outstanding support for our credentialing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We enjoy working with the RLDatix team. We're grateful for all of their assistance.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Having a team to track expiring records, update files, and complete all the necessary background...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We have no complaints with the system at this time.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I really like RLDatix, so I don't have too many complaints. RLDatix is very easy to work with....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

RLDatix has a really good training program. The platform and the white-glove service RLDatix...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

RLDatix is more focused on health systems and hospitals, so we use the credentialing system a little...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Our clinicians aren't very interested in managing their credentials. We do all that for them. But I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

RLDatix is sometimes fair and transparent with their ongoing charges. But everybody in the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

With AI, we are really trying to look at ways to be more efficient and utilize AI more. It would be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

RLDatix Credentialing provides good information. We oversee all the adult, children, and SUD...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The customer service from RLDatix has been phenomenal. The people we work with have been awesome....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I find RLDatix Credentialing easy to use. The user interface, how we move through it, and how we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

RLDatix has been great. I have nothing negative to say about them. We added managed care network...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

RLDatix has changed an aspect of the overview in the system. We can quickly pull up a page where we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We only use RLDatix Credentialing for one component of credentialing. We do credentialing with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

What RLDatix does that drives the most efficiency is meet with us regularly, and in doing so, we're...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

RLDatix really took the time to truly understand our structure. We have a very different structure...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

With RLDatix Credentialing, the application can only be sent to the provider. I understand that, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Previously, we just had credentialing for our medical group, and now we have extended credentialing...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We're having a bit of an issue with the applications for reappointment being sent out very early. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The reporting tools are great. We do a lot of workarounds. That's not RLDatix's fault; it is due to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We are very happy with the system. If we could do everything over again with what we know now, we...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We enjoy working with the vendor's team. They are always extremely helpful and willing to help us in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The functionality of RLDatix Credentialing is really good, but there are some areas that could be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We love the services that RLDatix Credentialing provides for us, and we don't want to switch, but we...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

The way RLDatix processes our credentialing packets drives the most efficiency. They also have an...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

RLDatix meets with us on a regular basis. We used to meet more often, but we felt like it wasn't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like an easier way to just click on a provider and see the status of their application...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

RLDatix communicates very well.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

RLDatix’s information is very good. I can call or email RLDatix with any questions, concerns, or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have a couple of providers currently going through credentialing with RLDatix, and the vendor’s...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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RLDatix is in constant communication with us. I like that close relationship and how the vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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I am holding on to some of my paper files, so RLDatix Credentialing hasn't eliminated many...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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When the product first came out, we did a few days of training. Before then, we had multiple team...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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We are able to easily get in touch with RLDatix when we have issues, problems, or questions, so they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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One thing we have an issue with in the system is that its questions are geared toward medical staff...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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RLDatix Credentialing is pretty easy to use. We can access the application through email instead of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

RLDatix allows the majority of fields to be discrete and, therefore, easily reportable. They allow...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The implementation of RLDatix Credentialing was amazing. It replaced an archaic system that operated...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

RLDatix Credentialing is not part of our long-term plans. Right now, we can't make a change to a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

The people I work with at RLDatix are reliable and good people. My problem is with the software...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I usually work with two or three people from RLDatix. They have a manager, and then they get another...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Credential tracking with RLDatix Credentialing is fairly easy. It isn't terrible.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I like the people we work with at RLDatix. They make things a little bit easier for us, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We just have to reach out to our team leaders from RLDatix if we need something. I don't have to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With our contract, we don't have to expedite credentialing packets because the process is really no...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

RLDatix Credentialing is developing in the direction that we need it to, and it seems to be working...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

If RLDatix does any kind of upgrades, we don't know when they happen; they don't really affect us....

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Recently, we decided to add the peer review piece to the credentialing file, and we can add it under...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The main credentialing person from RLDatix that we deal with is very nonresponsive. It can take...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

So far, things have been wonderful with RLDatix Credentialing. Surveyors are always very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When it comes to training, we have weekly meetings with the credentialing representatives from the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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