RLDatix Credentialing (Primarily Services) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We have tried to use the option within RLDatix Credentialing to create form letters, but the quality...
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Product
When we create a new application request in RLDatix Credentialing, it sometimes takes up to a week...
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Product
Overall, RLDatix Credentialing is a great program. It allows us to focus on other things. It does...
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Relationship
We were told by RLDatix that there would always be somebody at the help desk or somebody available...
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Relationship
RLDatix responds quickly to any queries for information or assistance, and they are very helpful.
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Loyalty, Relationship
The total package of RLDatix was what made us select the software. RLDatix could do the...
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Operations, Product
RLDatix could have communicated the implementation process a little more clearly from the beginning....
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Product, Value
RLDatix's system drives efficiency for us because it does most of the legwork. The fact that...
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Relationship, Product
I don't know that RLDatix is really looking at what they are putting in. I see very simple things...
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Product
What the vendor does that drives the most efficiency is probably putting the file together. The...
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Operations
I am more satisfied with the vendor’s initial training than I am with their ongoing training....
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Relationship
The support is great. When we have a question, the vendor is very quick to respond via email or phone....
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Product
RLDatix doesn’t integrate well. We have to have a different platform login each time. We have to...
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Product
One thing that some other products have that RLDatix Credentialing does not have is a payer...
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Product
It is a whole process for providers to manage their own credentials. RLDatix sends a link out to our...
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Relationship
The vendor is very engaged, and they constantly check in to ensure that they are meeting our needs....
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Operations
Implementation was a difficult process because it involved exporting and importing data, and the...
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Loyalty
Because of the vendor, we have eliminated most of our spreadsheets. We still do some manual work...
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Operations
We tried doing training for the providers in the beginning, but now we just have very detailed...
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Relationship
Our account managers and the credentialing coordinators are exceptional. They are hardworking and...
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Loyalty
I have used various credentialing services throughout my career, and RLDatix Credentialing is by far...
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Relationship
We were very happy with the RLDatix team we worked with. We had regular meetings with them, and they...
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Operations
The implementation of RLDatix Credentialing was expensive. We didn’t really get anything new for a...
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Product, Value
RLDatix's system drives efficiency by notifying us of expiring records.
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Product, Value
RLDatix Credentialing is extremely efficient at processing the providers for their credentialing.
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Relationship
The staff members that we work with at RLDatix are excellent. I have been impressed with the quality...
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Product
I would like to see RLDatix Credentialing become more efficient with how everything flows. A new...
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Loyalty
We are happy with RLDatix Credentialing. RLDatix makes it easy to find all the needed information....
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Relationship
RLDatix Credentialing is easy to use, and the vendor has friendly and knowledgeable staff.
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Product
RLDatix Credentialing is pretty easy for clinicians to manage because they don't have to do much...
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Relationship
We have scheduled calls with RLDatix, and the vendor's support has been helpful. I want us to be...
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Product
When it comes to making some modifications to RLDatix Credentialing by adding certain features, it...
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Relationship
We were having some issues with RLDatix's executive team during our solicitation, and we are trying...
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Loyalty, Relationship, Value
RLDatix is on the higher end as a vendor, so they are actually very expensive in comparison to what...
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Relationship
RLDatix's responses and turnaround times are very quick. In a short amount of time, the vendor's...
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Relationship, Product
I am highly pleased with RLDatix. They are doing things that we used to do in-house, so now, we can...
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Relationship, Product
From my point of view, the vendor's strengths are the product's communication and the staff members'...
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Relationship
RLDatix is pretty good when it comes to accuracy, and I say that because we communicate often. If...
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Loyalty, Relationship
The best things about RLDatix are their customer service and their support. That is why I can see us...
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Value
We have our base fee from RLDatix, and then on the credentialing side, when we ask for emergent...
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Product
Status tracking in the system is very easy and very visible. Our end users have all given the system...
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Operations
When we implemented the system, we had a staged go-live. We transitioned from paper to electronic,...
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Product, Value
Document control in RLDatix Credentialing is what drives the most efficiency for us. That is based...
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Relationship
There is great support from the staff.
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Relationship
RLDatix's staff is very supportive and helpful.
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Loyalty
We aren't planning on getting rid of RLDatix Credentialing anytime soon. I haven't had any problems...
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Operations
RLDatix did really well with the training. They all came here, and they still do ongoing training...
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Product
RLDatix Credentialing is fine for those who use it every day, but new users have issues. They don't...
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Loyalty
We decided to go with RLDatix because their software was a little bit easier to maneuver, and it was...
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Relationship
I get really frustrated with the support from RLDatix because I send them certifications, but they...
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Product, Value
RLDatix Credentialing is driving efficiency by keeping up with expired licenses and certifications....
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Product
RLDatix could improve the tabs for documentation by labeling them better. For example, a lot of...
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Product, Value
I came to work at my practice a short time before RLDatix Credentialing was implemented, and...
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Product
The folks who update documents in RLDatix's system sometimes get behind. That triggers the automated...
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Operations
Our initial training, launch, and go-live with RLDatix were exceptional. We felt well-equipped when...
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Product
My only complaint is that I wish I were able to do more of my own reports in the system by accessing...
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Culture, Product, Value
RLDatix Credentialing does work as promised, but it doesn't work the way we want it to. The...
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Relationship
RLDatix’s customer support team is extremely responsive. If I send an email, I get a response in 15...
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Relationship
RLDatix doesn’t stick to their development timelines. They don't always implement on time. They...
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Product
The solution is wonderful. It does all the verification of licensure that we used to have to do...
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Relationship
I have nothing but excellent things to say about all the people I work with from RLDatix. When I...
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Relationship
RLDatix drives efficiency because I currently have frequent meetings with the vendor and our...
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Product
The system's integration is great because it works with the medical staff and all our bylaws....
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Value
RLDatix only charges us for what we have. When I put in an urgent request that needs to be...
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Product
RLDatix’s website is excellent. I have not had any issues with the system. I'm always able to get...
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Relationship
RLDatix handles the processing of initial appointments and reappointments, and that takes the burden...
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Operations
RLDatix offered in-person training. We sat in one room, and they took us around and showed us...
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Product
I still use spreadsheets because every report and all of the things that come out of RLDatix...
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Loyalty
We are replacing RLDatix Credentialing. We are going to be leaving it as soon as our contract ends...
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Operations
RLDatix didn't have any type of training available from the start. We didn't have a training module,...
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Relationship
RLDatix’s support wasn’t too good. I just referred staff members to the customer service line, but I...
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Product
There are some things we can't change or do in RLDatix Credentialing, so we are limited in terms of...
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Relationship
Ever since I learned about the platform and interacted with RLDatix, they have been amazing. My...
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Culture, Value
Every time we have an expedited file for RLDatix Credentialing, we have to pay an additional fee for...
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Relationship
RLDatix's leaders have been responsive and have engaged with the issues we have identified. Our...
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Product
We are not very happy with RLDatix right now. We don't have the control necessary to view...
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Loyalty
We are leaving the system because we do delegated credentialing with payers, and RLDatix's platform...
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Operations
Our initial training from RLDatix wasn't sufficient for our staff members to feel like they were...
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Relationship, Product
We wouldn't buy the system again because we had a lot of issues with the timeliness of provider...
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Loyalty
I don't know whether RLDatix Credentialing is part of our long-term plans because our organization...
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Product
Our visibility into status tracking with RLDatix Credentialing is easy to do for the medical staff...
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Value
RLDatix tries really hard to keep promises. I have recommended RLDatix Credentialing, and I say with...
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Operations
Our physicians don't manage their own credentials at all because RLDatix Credentialing is not...
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Loyalty
Verge Health has a lot more data that is going to be pulled into the credentialing system and that...
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Relationship
Verge Health is always super supportive when I ask for something. I also have my own credentials...
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Product
When an auditor wants to audit a file on a certain person, I can quickly pull up that file and...
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