Salesforce Member Care Management Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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VP/Other Executive

Loyalty, Product

With Salesforce Member Care Management, we have found that we have bought the Cadillac, but we have...

Jan 2024
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VP/Other Executive

Product

I like that Salesforce Member Care Management is not an out-of-the-box solution, and we don't...

Jan 2024
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VP/Other Executive

Culture, Loyalty, Relationship

Salesforce has some work to do with delivering new technology that meets our needs. A lot of their...

Jan 2024
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VP/Other Executive

Loyalty, Product

Salesforce has text and scheduling capabilities on their road map, and those are things that we are...

Jan 2024
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VP/Other Executive

Relationship

We are still experiencing growing pains with Salesforce Member Care Management. My advice to...

Jan 2024
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VP/Other Executive

Product

Salesforce has connecting capabilities through open APIs and another product that allow us to move...

Sep 2023
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VP/Other Executive

Culture, Value

There are unexpected costs associated with the product. A person has to become an expert in...

Sep 2023
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VP/Other Executive

Relationship

The vendor’s support all depends on the account manager. If we get a bad account manager or bad...

Sep 2023
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VP/Other Executive

Operations, Product, Value

Using the product, we have been able to set up a care management program. We have seen decreased...

Sep 2023
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VP/Other Executive

Relationship, Product

Salesforce Member Care Management is not specifically tailored for healthcare. Salesforce is just a...

Sep 2023
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VP/Other Executive

Loyalty

Salesforce is extremely flexible, so they are able to change with our business very quickly. They...

Sep 2023
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VP/Other Executive

Operations, Product

To make the product better, I would emphasize its healthcare nature and make it more healthcare...

Sep 2023
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