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User Commentary
Loyalty, Product
With Salesforce Member Care Management, we have found that we have bought the Cadillac, but we have...
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Product
I like that Salesforce Member Care Management is not an out-of-the-box solution, and we don't...
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Culture, Loyalty, Relationship
Salesforce has some work to do with delivering new technology that meets our needs. A lot of their...
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Loyalty, Product
Salesforce has text and scheduling capabilities on their road map, and those are things that we are...
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Relationship
We are still experiencing growing pains with Salesforce Member Care Management. My advice to...
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Product
Salesforce has connecting capabilities through open APIs and another product that allow us to move...
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Culture, Value
There are unexpected costs associated with the product. A person has to become an expert in...
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Relationship
The vendor’s support all depends on the account manager. If we get a bad account manager or bad...
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Operations, Product, Value
Using the product, we have been able to set up a care management program. We have seen decreased...
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Relationship, Product
Salesforce Member Care Management is not specifically tailored for healthcare. Salesforce is just a...
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Loyalty
Salesforce is extremely flexible, so they are able to change with our business very quickly. They...
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Operations, Product
To make the product better, I would emphasize its healthcare nature and make it more healthcare...
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