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User Commentary
Relationship
I reached out to our contact when they were on vacation, and they still corresponded with me and...
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Product
If someone is not really savvy on computers to begin with, they may not understand the different...
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Value
I would choose this product again, but I don’t think other organizations have been buying into it as...
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Product
Salient Healthcare has tremendous data and is extremely user friendly, except when writing queries....
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Product
Once a query is written, using it from day to day is not a problem whatsoever. The process is very...
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Operations
Salient Healthcare is phenomenal at keeping promises. With training, the vendor is very responsive....
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Product
Even though writing queries is challenging, I would much rather have a system where we can write our...
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Loyalty, Product
The endorsements that the product receives are quite a compliment to Salient Healthcare. The...
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Product
Salient Healthcare does a good job of integrating new things and adding what will be useful.
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Relationship
Salient Healthcare is really good about updating us on things. The main people we work with are very...
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Relationship, Product
There have been some glitches in the software, but Salient Healthcare is aware of them and likes...
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Operations
Salient Healthcare’s trainings are great, and we love the person we work with on training; they are...
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Operations
Salient Healthcare does a really good job when they do upgrades. They send us thorough...
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Operations
Salient Healthcare is always offering live training. The tool is a data analytic tool, and if there...
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Loyalty, Product
With outpatient data, there is a certain field on a claim called revenue code. That revenue code...
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Operations
Salient Healthcare is a great powerful tool, but it is not especially intuitive. I think once users...
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Loyalty, Relationship
Mingle has been a great partner. We use them for our submission and their consulting services for...
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Product
The vendors dashboard interface system is pretty good. There are some other tweaks I would be...
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Relationship
Pre pandemic, the services that the vendor provided was wonderful. I think we're all still trying to...
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Relationship
Salient Healthcare is very responsive. We have a good relationship with them. We have gotten to know...
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Relationship
Mingle provides a great service. I like that we have a public relations person and a contact person...
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Operations
We don't have to build a lot of the reports ourselves; the vendor provides a lot of canned reports....
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Product
The processes in the product are smooth. The upgrades are also smooth and exactly what I expect....
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Operations, Product
I understand the product. It is easy for me to use, but it is not easy for other people. I am not...
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Product, Value
There would be a lot of added value if there were a way to incorporate EMR data within Salient...
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Relationship
Salient Healthcare has been through a lot of personnel changes. All the people we have dealt with...
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Operations
Salient Healthcare has training modules we can do, but it is up to the user to do most of the...
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Product
There could be some improvement in terms of some of the reporting functionality. All the claims come...
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Relationship
Salient Healthcare has strong support. The vendor answers the phone, and they are very timely in...
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Relationship, Product
In the past, it took a long time for Salient Healthcare to bring in additional sets of claims data,...
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Loyalty, Product
Salient Healthcare claims that their product is for trending purposes and not for making reports....
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Relationship
Some of our staff feel like there is more that Salient Healthcare could do for us, but I think the...
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