Salient Healthcare
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

I haven’t seen the system's new views. I know there are a couple of things that will help drive...

Apr 2022
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Analyst/Coordinator

The vendor is very good with quality, and the system is pretty useful.

Apr 2022
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Analyst/Coordinator

The system is easy, but it doesn’t provide any analytics or insights about where to go and what to...

Apr 2022
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Analyst/Coordinator

The Salient Interactive Miner tool, like any system, has its strengths and weaknesses. For some...

Apr 2022
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Analyst/Coordinator

Right now, Salient Healthcare's solution functions as a data mining tool. Across our enterprise...

Apr 2022
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Analyst/Coordinator

There are nuances to the system in terms of the way the data model is set up, and sometimes the...

Apr 2022
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Analyst/Coordinator

Our experience with Salient Healthcare has been positive overall. We interact with them on a...

Apr 2022
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Analyst/Coordinator

The program is split into two payment methods, which are fee for service and managed care. Right...

Apr 2022
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Analyst/Coordinator

We have talked with the vendor about potential enhancements to the product, and they have proposed a...

Apr 2022
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Analyst/Coordinator

The support team is very responsive when we raise an issue. But they could improve on their...

Apr 2022
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Director

We have to click on certain things to get data, but the widgets are weird. The vendor has two...

Apr 2022
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Director

Salient Healthcare is better than most companies in terms of integration. Salient Healthcare...

Apr 2022
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Director

The support is good, and the vendor is good at being proactive.

Apr 2022
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Director

The vendor told me that when they upgrade the product, we will be able to print things. If the...

Apr 2022
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Director

The vendor charges for extra things like training. The vendor told me that if we wanted more...

Apr 2022
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CEO/President

We have a very good relationship with Salient Healthcare. They are very responsive. I find them to...

Feb 2022
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CEO/President

The solution works well for us. It gives us the level of detail we need, whether that be high-level...

Feb 2022
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CEO/President

When I am asked whether Salient Healthcare avoids charging for every little thing, I say yes. The...

Feb 2022
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CEO/President

Salient Healthcare is a standalone, claims-based data platform that gives us a large percentage of...

Feb 2022
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CEO/President

We have an account executive that has been very proactive and probably more engaging than the person...

Feb 2022
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Director

The system meets our needs. There haven't been any new releases or updates for the system for some...

Jan 2022
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Director

The vendor avoids charging us for every little thing, but there is a little bit of a nuance. As a...

Jan 2022
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Director

Historically, the Salient Healthcare training has been excellent.

Jan 2022
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Director

The Salient Healthcare system is an extremely complex system that has a tremendous amount of...

Jan 2022
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Director

The system is easy to use once the queries are defined. Once we pull up a query, it is really simple...

Jan 2022
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Director

There is no way for Salient Healthcare to meet all of our needs, but that is because of what the...

Jan 2022
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Director

Salient Healthcare is cutting edge in terms of having access to real-time data because that is...

Jan 2022
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Director

Salient Healthcare’s support is good, although people have been out of the office throughout the...

Jan 2022
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Director

Salient Healthcare is so ahead of the curve that we have real-time data that can be put into any...

Jan 2022
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Director

The Salient Healthcare system is a little pricey to start out with, but we are definitely getting...

Jan 2022
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Analyst/Coordinator

Salient Healthcare's system is very robust, and I would definitely go with it again. I use the tool...

Jan 2022
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Analyst/Coordinator

Once we have learned the tool, it is fine and easy enough to use. It is a little cumbersome, and it...

Jan 2022
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Analyst/Coordinator

When I was learning how to use Salient Healthcare's system, I had over a day of training, and I...

Jan 2022
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Analyst/Coordinator

Currently, there is missing functionality in Salient Healthcare's system, but I believe the vendor...

Jan 2022
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Analyst/Coordinator

If I have any questions, I shoot Salient Healthcare an email, and they are extremely responsive. I...

Jan 2022
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Manager

The Salient Healthcare team is great and responds immediately. The team members are easy to work...

Jan 2022
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Manager

All of the data is just really accessible. Pulling and building reports is easy. The reporting...

Jan 2022
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Manager

There are different levels that we can purchase, and there was some confusion at the beginning where...

Jan 2022
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Analyst/Coordinator

Everything is going well with Salient Healthcare. We are going to get training and licenses for some...

Jan 2022
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Analyst/Coordinator

Everything is going well with using the software. The solution is really great. It continues to be...

Jan 2022
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Analyst/Coordinator

Salient Healthcare is directing their efforts to implement new modules that are helpful for the...

Jan 2022
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Analyst/Coordinator

The product is wonderful, but it could be better for us if it incorporated more useful data. We...

Jan 2022
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Analyst/Coordinator

The ease of use depends on what kind of user is using the product. Some folks have more of an...

Jan 2022
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Director

Salient Healthcare is extremely receptive to our needs, and they address them immediately. A while...

Dec 2021
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Director

We have had difficulties with the system at times. Programming isn't our forte. The vendor is always...

Dec 2021
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COO

I wouldn't call Salient Healthcare our population health solution; I would call it our data...

Dec 2021
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COO

We went through a formal RFP process and reviewed several vendors before choosing Salient...

Dec 2021
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COO

If any regulations, reporting requirements, or quality measures change, Salient Healthcare is...

Dec 2021
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COO

The people that we get to work with at Salient Healthcare are very responsive to our needs and...

Dec 2021
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COO

I haven't heard complaints from our team about Salient Healthcare. But I also haven't heard great...

Dec 2021
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COO

We did a demo recently of the education tool that the vendor utilizes. The tool seems to be in a...

Dec 2021
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Our analysts use Salient Healthcare's software to access Medicaid data. We have some users that...

Nov 2021
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Salient Healthcare is pretty diligent. They reach out and let us know about upgrades and changes,...

Nov 2021
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We usually just pay one fee for training, and that is all the vendor gets from us. The training was...

Nov 2021
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Director

I would buy Salient Healthcare again because they work with state agencies. We can communicate back...

Nov 2021
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Director

The product's bookmarks sometimes forecast and create things for us so that we can easily start from...

Nov 2021
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Director

When we contact the vendor with questions or requests, they get back to us. They also send us emails...

Nov 2021
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Director

When we first started several years ago, whenever I asked the vendor how to do things or why the...

Nov 2021
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Analyst/Coordinator

I really like Salient Healthcare, but it is expensive. We have internal discussions about whether we...

Oct 2021
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Analyst/Coordinator

The consultant from Salient Healthcare who we work with is at the front and center of everything...

Oct 2021
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Analyst/Coordinator

I can't think of anything bad that has happened during our time with the solution except for how...

Oct 2021
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Director

Salient Healthcare's system is a great product for doing analysis and investigative work. It is a...

Oct 2021
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Director

The system lacks a bit in transactional reports. If I wanted to go through the claims history and...

Oct 2021
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Director

With some of the list reports in Salient Healthcare’s system, there are specific guidelines called...

Oct 2021
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Director

I would like to see an improvement with the reporting. Salient Healthcare has a great tool for going...

Oct 2021
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Director

The outcomes we were looking for with Salient Healthcare were all about shared savings. We know the...

Oct 2021
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Director

Salient Healthcare’s system has a lot of specialized reports. I hear from our management that...

Oct 2021
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Director

We love Salient Healthcare. Their system is our favorite right now. We use that for our ACO and to...

Jul 2021
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Director

With this system, we are dealing with a lot of data. It is hard to ensure that the user interface is...

Jul 2021
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Manager

When Salient Healthcare first engaged with us, they were impressive. They didn’t just want to come...

Jun 2021
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Manager

Early on in the contract, Salient Healthcare provided wide-ranging solutions for one set price. They...

Jun 2021
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Manager

The system is somewhat complicated. We had four days of initial training, and people needed to...

Jun 2021
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Manager

The product stands alone. It uses data from Medicaid, but it goes on a separate platform. While the...

Jun 2021
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Manager

The product quality has always been top notch. The vendor came in with a good solution and has made...

Jun 2021
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Manager

Salient Healthcare is proactive. They built different types of analyses, charts, and...

Jun 2021
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Manager

I don’t currently have a close relationship with the executives. I did in the past. I am not even...

Jun 2021
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Manager

I have a clinical background, and Salient Healthcare's product really appeals to me. That is because...

Jun 2021
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Manager

If Salient Healthcare could bring in all the payer and clinical data for the whole country and then...

Jun 2021
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Manager

The Salient Healthcare system is never going to be our agency’s number one source of reporting...

Jun 2021
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Manager

The product's functionality is what makes Salient Healthcare great. The data can change depending on...

Jun 2021
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Manager

We have staff members who have a lot of knowledge, and I would want them to look at the information...

Jun 2021
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Manager

There were some communication issues during COVID-19. Some of the vendor’s notifications caused...

Jun 2021
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Director

The system does not integrate with other systems that we have or other data sources, so it really...

Jun 2021
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Director

Some of our users have had some challenges learning about how to use the platform and the...

Jun 2021
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Director

I am very pleased with the Salient Healthcare platform. It has supported us very well in our ACO...

Jun 2021
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Director

One of the major benefits that I always like to highlight about Salient Healthcare is their customer...

Jun 2021
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Analyst/Coordinator

Recently, we had one hiccup with data. CMS had changed some of the layouts of their files, so for a...

Jun 2021
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Analyst/Coordinator

End users have to know the data in order to work with the Salient Healthcare tool. Salient...

Jun 2021
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Analyst/Coordinator

In Salient Healthcare's system, I can look at two different payers that we receive claims for and...

Jun 2021
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Analyst/Coordinator

Salient Healthcare is a wonderful partner. We work with their team on different data points that we...

Jun 2021
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Analyst/Coordinator

The vendor is willing to try new things. When we brought on a new payer, Salient Healthcare did...

Jun 2021
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Analyst/Coordinator

Salient Healthcare's training is thorough and very good. The training is web-based, but we get a...

Jun 2021
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CMO

Salient Healthcare is very single threaded. The focus on a certain area, and they do that very well....

Jun 2021
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CMO

Salient Healthcare is very much on an island. They are good at what they do, but they don't try to...

Jun 2021
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Manager

In terms of the product working as promoted, the vendor has definitely made an improvement. I know...

Jun 2021
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Manager

I don't know whether Salient Healthcare has made a lot of enhancements just yet, but I know that...

Jun 2021
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Manager

I love Salient Healthcare's web support. Their support people are very prompt, and they always help...

Jun 2021
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Manager

We see tangible outcomes from the system. We are still trying to focus on annual wellness visits,...

Jun 2021
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Manager

Salient Healthcare is always in the know when files are delivered to us that we will need to...

Jun 2021
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Manager

We have asked for more details on the hierarchical condition categories at the provider level. We...

Jun 2021
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Manager

Salient Healthcare has an excellent knowledge base that goes beyond their software. They know a lot...

Jun 2021
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Manager

Salient Healthcare avoids charging us for every little thing. They have offered us custom dashboards...

Jun 2021
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