Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship

The vendor could improve the customer experience by implementing AI capabilities and adding...

Oct 2025
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Physician

Product

The vendor’s biggest strength is that the product is user-friendly.

Oct 2025
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Physician

Product

The vendor could improve the customer experience by expanding partnerships with CE- and FDA-approved...

Oct 2025
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Physician

Product

What I like most about the product is its accessibility from any device at any time, allowing for...

Oct 2025
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Physician

Relationship, Product

The biggest opportunities for product improvement lie in incorporating the feedback provided by...

Oct 2025
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Physician

Relationship

The vendor’s biggest strengths are the product’s excellent speed and strong web compatibility....

Oct 2025
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Physician

Product

Sectra's biggest opportunity to improve Sectra PACS lies in enhancing the solution's reporting system....

Oct 2025
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Physician

Relationship

One of Sectra's strengths is their technical support team. Their PACS is also user-friendly. We have...

Oct 2025
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Physician

Product

Voice detection and self-reporting would be the best improvements for Sectra PACS. The biggest...

Oct 2025
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Manager

Product

Sectra PACS is very easy to handle and very comfortable to use. It is easy to tee off for beginners....

Oct 2025
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Manager

Relationship

Resellers are good and supportive, but I personally don't feel like our Sectra reseller has...

Oct 2025
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Manager

Relationship

We work with a third party and not directly with Sectra, so it takes some time to get things...

Oct 2025
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Manager

Relationship

We had a major upgrade for Sectra PACS, and things are moving in a good direction after the upgrade....

Oct 2025
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Physician

Relationship

Sectra's biggest strengths are their good relationship with their parent company and their quick...

Oct 2025
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Physician

Relationship, Product

The things that I like the most about the vendor are the quality of their service and the efficiency...

Oct 2025
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Physician

Relationship, Product

One of the biggest opportunities for product improvement is to evaluate the experiences of users...

Oct 2025
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(0)
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Director

Product

The biggest opportunity for product improvement is working in harmony with other imaging vendors.

Oct 2025
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Director

Product

The vendor’s biggest strength is their flexibility. What I like most about the product is its speed...

Oct 2025
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Manager

Operations, Product

I like how easy it is to install the program and use its interface.

Oct 2025
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Manager

Relationship

One of the vendor's greatest strengths is their ability to intervene quickly and effectively when...

Oct 2025
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Physician

Product

Sectra's strengths are the product's stability, security, and user interface. I like the product's...

Sep 2025
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Physician

Product

The system's biggest areas of improvement are with its cardiac CT and MRI analysis tools.

Sep 2025
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Director

Product

Integration with Sectra PACS is a nightmare, and we have more issues with Sectra PACS than with our...

Jun 2025
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Director

Operations

We had an issue with the implementation of Sectra PACS, and we saw the vendor’s top leaders getting...

Jun 2025
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Physician

Product

I would like to see the integration of an AI tool and compatibility with Mac computers.

Apr 2025
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(0)
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Physician

Product

I like the product's quality, ease of use, and stability.

Apr 2025
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(0)
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VP/Other Executive

Culture, Relationship, Operations

A few years back, we had several issues with the contract and the relationship between our...

Jan 2025
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VP/Other Executive

Relationship

If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....

Jan 2025
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VP/Other Executive

Operations

Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...

Jan 2025
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VP/Other Executive

Operations, Product

Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...

Jan 2025
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VP/Other Executive

Value

Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...

Jan 2025
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Manager

Relationship

I like Sectra's immediate action or response around any incidents or issues that are logged to them....

Dec 2024
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Manager

Operations

Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....

Dec 2024
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Manager

Loyalty

We have a scheduled upgrade that will give us new features for statistics. We are encountering some...

Dec 2024
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Manager

Operations

What I would like Sectra to focus on is getting more local expertise for troubleshooting available....

Dec 2024
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Manager

Operations, Product

The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...

Dec 2024
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Manager

Relationship, Operations

Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...

Dec 2024
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Physician

Product

If there is a new version of the product, I want to try it.

Dec 2024
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(0)
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Physician

Product

What I like most about the system is its ease of use; however, it has some shortcomings.

Dec 2024
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Physician

Relationship, Product

In terms of opportunities, all my problems can be reported, but some issues cannot be solved.

Dec 2024
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(0)
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Physician

Product

The system's strength is the fact that it is used in most centers.

Dec 2024
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Physician

Culture, Relationship

Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...

Dec 2024
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Physician

Relationship

Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...

Dec 2024
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Physician

Product

There are one or two special applications. I do a lot of cardiac things, and those things aren't...

Dec 2024
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Physician

Value

We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...

Dec 2024
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Physician

Relationship, Operations

Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...

Dec 2024
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Physician

Relationship

The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...

Dec 2024
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Physician

Relationship, Product

I don't think there is a lot of negative feedback for Sectra. They have so many positive things....

Dec 2024
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Physician

Culture, Loyalty, Relationship

There was one aspect that Sectra worked on that we complained about, and that was voice recognition....

Dec 2024
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