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Sectra PACS (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
A change Sectra could make to improve our experience would be to add artificial intelligence applications....
Support is Sectra's biggest strength. I like that the product is practical.
The vendor’s biggest strengths are trust, support, people, partnership, and innovation.
What I like most about the product is the workflow, the solution's stability, and how secure it is.
The biggest opportunity for product improvement is in advanced processing for cardiac imaging.
Sectra is doing really great. We have been meeting proactively with their leaders every quarter, and...
Our new strategy is that we will unify all of Sectra's sites. We chose to do that because Sectra's...
Sectra could improve the dictation system that we use for the reporting system.
Commentary Summary
Comment Type Breakout