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Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Culture, Relationship, Operations

A few years back, we had several issues with the contract and the relationship between our...

Jan 2025
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VP/Other Executive

Relationship

If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....

Jan 2025
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VP/Other Executive

Operations

Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...

Jan 2025
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VP/Other Executive

Operations, Product

Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...

Jan 2025
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VP/Other Executive

Value

Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...

Jan 2025
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Manager

Relationship

I like Sectra's immediate action or response around any incidents or issues that are logged to them....

Dec 2024
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Manager

Operations

Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....

Dec 2024
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Manager

Loyalty

We have a scheduled upgrade that will give us new features for statistics. We are encountering some...

Dec 2024
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Manager

Operations

What I would like Sectra to focus on is getting more local expertise for troubleshooting available....

Dec 2024
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Manager

Operations, Product

The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...

Dec 2024
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Manager

Relationship, Operations

Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...

Dec 2024
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Physician

Product

If there is a new version of the product, I want to try it.

Dec 2024
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Physician

Product

What I like most about the system is its ease of use; however, it has some shortcomings.

Dec 2024
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Physician

Relationship, Product

In terms of opportunities, all my problems can be reported, but some issues cannot be solved.

Dec 2024
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Physician

Product

The system's strength is the fact that it is used in most centers.

Dec 2024
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Physician

Culture, Relationship

Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...

Dec 2024
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Physician

Relationship

Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...

Dec 2024
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Physician

Product

There are one or two special applications. I do a lot of cardiac things, and those things aren't...

Dec 2024
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Physician

Value

We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...

Dec 2024
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Physician

Relationship, Operations

Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...

Dec 2024
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Physician

Relationship

The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...

Dec 2024
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Physician

Relationship, Product

I don't think there is a lot of negative feedback for Sectra. They have so many positive things....

Dec 2024
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Physician

Culture, Loyalty, Relationship

There was one aspect that Sectra worked on that we complained about, and that was voice recognition....

Dec 2024
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Director

Operations

Sectra’s training is not that good. The biggest problem that I see with it is when we do an upgrade,...

Aug 2024
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Director

Product

The latest upgrade that we did for Sectra PACS was improved in stability and performance. That also...

Aug 2024
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Director

Product

Sectra will say that the end users are good. From a clinician standpoint, I know that end users...

Aug 2024
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Director

Relationship

We did have a conflict with Sectra in the past. There has been a huge improvement in their way of...

Aug 2024
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Director

Product

I would like more user-friendly comparison tools for specialty imaging. Additionally, when searching...

Aug 2024
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Director

Product

Sectra's biggest strengths are that the product is multifunctional, that the product has...

Aug 2024
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Physician

Product

I like that Sectra PACS is very practical, but Sectra could use AI more.

Aug 2024
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Physician

Relationship

Sectra's biggest strength is they pay attention to the demands of the radiologists.

Aug 2024
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Physician

Relationship

Sectra could improve my customer experience by making volumetric measurements easier.

Jun 2024
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Physician

Relationship, Product

Sectra's biggest opportunity for product improvement would be automating report writing so that we...

Jun 2024
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Physician

Product

I most like that Sectra PACS is user friendly.

Jun 2024
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Physician

Relationship

Sectra's biggest strengths are working efficiently, having support available 24/7, and having a very...

Jun 2024
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Physician

Product

The vendor's biggest strength is their product.

Jun 2024
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Physician

Product

I most like that the product is user friendly and reliable.

Jun 2024
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Physician

Product

The cardiology module in the product could be improved, and we would like Sectra to integrate voice...

Jun 2024
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Physician

Relationship

One of Sectra's biggest strengths is their technical help.

Jun 2024
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Physician

Product

The biggest improvement we would like to see is a voice recognition system for our language.

Jun 2024
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(0)
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Physician

Product

I like the reliability of Sectra PACS.

Jun 2024
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Physician

Relationship

If the vendor were to make changes to improve my experience as a customer, they could have advanced...

Jun 2024
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Manager

Relationship

Even though Sectra has above-average service quality, they don't keep their promises, and that puts...

Jun 2024
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Manager

Relationship, Product

To improve my experience as a customer, Sectra could solve problems such as assigning images on the...

Jun 2024
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(0)
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Manager

Product

I like that post-process operations can be done through Sectra PACS.

Jun 2024
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Manager

Relationship

Sectra's technical team in our country is generally reachable and can solve problems, but the...

Jun 2024
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Manager

Relationship

One of Sectra's biggest strengths is fast technical service support.

Jun 2024
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Manager

Relationship, Product

One way Sectra PACS can improve is by evaluating our demands; Sectra's main center is not very...

Jun 2024
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