Sectra PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
Sectra has an outstanding product, but they do like charging for their features. I don't necessarily...
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Relationship, Product
Since we have been on Sectra PACS for so long, we have a lot of customizations. So sometimes when we...
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Relationship, Operations
Sectra provides workflow best practices, guides, and stuff on their website for every version that...
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Product
Our end users say that Sectra PACS is really intuitive and easy for them to figure out. We have a...
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Relationship
Sectra has consistently delivered on everything we have asked them to do. There is someone at Sectra...
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Loyalty, Operations
For the transition to Sectra PACS, we pulled in individuals from other divisions throughout our...
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Operations, Product
Prior to the transition, we had to implement new interfaces between our RIS and Sectra PACS. We had...
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Loyalty, Product
Sectra PACS is much better than our previous product. There are built-in capabilities, like 3D...
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Loyalty, Relationship
Sectra is exceptional on a day-to-day basis in providing support. They have done very well. That...
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Loyalty
Right now, with a certain vendor, we have multiple hubs in a division. And with Sectra, we are going...
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Operations, Product
The rollout of Sectra PACS went better than planned. It went extremely well. Sectra knocked it out...
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Relationship, Operations
Part of my perfect rating for service is not directly due to Sectra, but it does involve them. Our...
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Loyalty
Sectra is currently working on cardiology, and they have been for a while. They switched directions...
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Operations, Product
I don't know whether Sectra PACS is technically a thin client, but it doesn't require any...
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Loyalty, Product
I noticed that there is a lot of information in Sectra PACS with things like hanging protocols....
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Relationship
Our support team works with Sectra's people very closely. Those people almost feel like they are...
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Product
In terms of things that have gone well with Sectra PACS, no news is good news. The system is very...
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Operations
For our implementation, Sectra not only pulled people on-site to help but also offered urgent remote...
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Culture, Product
Sectra PACS has been very good. It is what we thought we were buying, and it is working very well.
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Product
Sectra PACS is fairly intuitive. With just a tip sheet, we have been able to get the doctor on the...
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Relationship
Sectra’s support has been very good. The vendor has been giving our account to people who did the...
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Operations
During our implementation, Sectra recommended LAITEK to us as a partner of theirs. We contracted...
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Culture
At one point, we had a question about a configuration in Sectra PACS. We had to pay professional...
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Relationship
We are not getting a lot of proactivity from Sectra. We need to reach out to them right now.
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Relationship
Sectra PACS has been very reliable. It has little to no downtime, and it works the way the vendor...
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Culture, Relationship
To increase my overall satisfaction, Sectra could improve their communication about our upgrades and...
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Culture, Value
Sectra charges for anything they do for us, including any license. They have special features that...
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Relationship
Sectra is actually pretty good at being proactive. Sectra is good to work with as a vendor. If I...
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Product
One of the big things we are dealing with right now is disaster planning. There is not a really good...
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Product
I don't think Sectra does a very good job in functionality. Our ultrasound modality needs...
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Loyalty, Product
One of the things I like about Sectra PACS is its ease of use. It is a pretty easy application to...
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Culture, Relationship
Ever since our implementation, we have had some issues in responsiveness from our account executive....
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Value
Sectra charges for everything. Their standard support isn't an issue if our problem is standard. But...
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Loyalty, Operations, Product
I don't have a radiology background, and I have relatively zero PACS experience outside of this job....
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Relationship, Operations
We are doing an upgrade right now, and it has been very smooth. Sectra's implementation teams are...
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Loyalty, Product
Sectra PACS is phenomenal. The only complaints I have heard have been from people who are stuck in...
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Operations, Value
I would buy Sectra PACS again. Knowing what I know now, I probably would have upgraded our existing...
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Relationship
With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...
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Relationship
Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...
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Loyalty, Relationship
Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...
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Operations
Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...
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Product
I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...
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Operations
When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...
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Relationship
In the last couple of years, Sectra has redesigned how they do support, and that has definitely...
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Value
I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...
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Product
With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....
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Relationship, Product
There are always some weird things that don't come through in Sectra PACS.
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Loyalty, Product
Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...
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Operations, Product
Sectra PACS is amazing. During the implementation, there weren’t a lot of errors. There has not been...
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Relationship
I have called Sectra’s customer support team before. Someone usually gets on the phone immediately...
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Value
With Sectra PACS, there was an immediate improvement in our return on investment and efficiency. We...
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Culture, Value
Sectra charges for every little thing. It would be nicer to have the services bundled into the main...
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Relationship, Operations
We have a Sectra engineer who works with us, but that person doesn't know the system as well as some...
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Relationship
We have a good relationship with Sectra. We have a customer happiness executive who has been with us...
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Culture, Loyalty, Relationship
In the last little while, everything has been good with Sectra. A big thing for us was looking at...
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Loyalty
Our choice for a new PACS came down to Sectra and another vendor. In talking with colleagues across...
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Operations
The implementation of Sectra PACS went remarkably well. Sectra PACS is pretty easy to use. And we...
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Product
I do not like the way Sectra PACS displays the prior-images timeline for comparison studies. What...
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Product
Sectra has more DICOM conformance than anybody else in the market. They have more supported IHE...
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Operations
We love our PACS. We can do so many things. Sectra does an excellent job at getting us ready for our...
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Relationship
As Sectra has grown, the support has been hit or miss. For some tickets, we hear back the same day,...
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Operations
There are a few features we haven't been able to implement in our workflows. We have been asking for...
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Operations
I have not been happy with the implementation services on our upgrades for Sectra. Overall, we are...
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Operations
For training, Sectra has been very dedicated. They have good trainers involved. I can't say anything...
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Product
I wish we had more robust prefetching capabilities in Sectra PACS. I'm very disappointed. Sectra...
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Product
Sectra PACS is not very user friendly. Even with some of the worklists and stuff that our end users...
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Relationship
Sectra has monitoring in place. If something goes wrong, they notify us by calling us.
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Operations
Sectra’s PACS and VNA have a very solid foundation. Sectra PACS generally delivers what is...
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Relationship
Culturally and relationally, working with Sectra has been good. We have been able to build good,...
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Relationship, Operations
We have what Sectra calls a portfolio team. Those people know and understand our site well as part...
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Operations, Product
With Sectra PACS, there are a lot of bells and whistles that we have to know about, so people...
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Relationship, Product
We like the usability and speed of Sectra PACS. One of the other things that makes it good is that...
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Product
The Sectra PACS analytics still need a little more development. The functionality is present, but it...
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Product, Value
We would definitely recommend Sectra PACS. Based on the feedback we have received from our...
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Culture, Relationship
I can't think of a time when Sectra broke a promise, but there were some things that they did that...
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Operations
We haven't needed a lot of training for the system, but the original training that we received was...
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Relationship, Product
We have had some ongoing issues with a couple of different integrations in the system. Sectra isn't...
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Culture, Relationship
Sectra has been a great partner since the very beginning when we initiated contract negotiations...
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Operations
Our go-live went very well. Our implementation was a little hiccupy, but a lot of that was on us....
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Value
I know how much other PACS products cost. I think we are definitely getting our money's worth with...
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Relationship, Operations
We had an issue where we were having problems with some images not displaying correctly. We...
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Product
The outcomes from the product are still not where they need to be. There have been some...
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Product
Sectra PACS’ integration with the EHR is seamless and flawless. Its voice recognition bridge is the...
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Relationship
Sectra is always developing things. They take input from small customers and huge customers. They...
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Relationship
Sectra has a community where we can connect to other organizations to see how they solve certain...
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Relationship, Product
Sectra’s upgrades are massive. They are super easy to do and are well laid out, but they make so...
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Product
Sectra PACS is the best of the best. Its customizability is easy. All of our radiologists have the...
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Product
Sectra PACS’ user interface is unbelievable. It is all about the end user and is lightning fast....
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Product
Sectra’s display protocols are the best in the industry. I have messed with almost every PACS...
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Product
Sectra PACS is very easy for our physicians and clinical staff members to use, and it integrates...
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Loyalty, Relationship
Sectra is doing good things when it comes to the cloud. We migrated our services to the cloud, and...
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Loyalty
At Sectra’s user group meeting this year, we got to see some of the stuff coming down the line, and...
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Relationship
Between Sectra and our reseller, we are pretty much taken care of. I can't think of anything that...
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Operations, Product
I like the product because of the ease of use, not just for end users like radiology techs but also...
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Relationship, Operations
Sectra could improve local access. We had some boots on the ground, and Sectra pulled them back, but...
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Relationship
We send our people to RSNA conferences all the time. That is how we ended up with Sectra. One of our...
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Relationship
We have had Sectra PACS for a long time, and Sectra is definitely one of our more engaged vendors....
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Loyalty
Imaging is a line of service that has changed dramatically, even in the last few years. The size and...
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Relationship, Product
Sectra PACS has a very intuitive UI. We have had Sectra PACS for a very long time and definitely...
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Culture, Loyalty, Relationship
The good thing about Sectra is that we tend to talk long term with them when we are talking about...
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Loyalty
We have been on a hybrid cloud solution with Sectra for a long time. When we first mapped the...
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Culture, Relationship
Sectra has been extraordinarily collaborative. They are very responsive to requests that we make of...
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Operations, Product
Our recent upgrade went well. And Sectra PACS is very straightforward and intuitive.
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Product
The single area of needed improvement is the web access to view images. That isn't exactly the PACS...
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Relationship
Sectra has had some challenges with their people. Our understanding is that they have hired a lot...
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Product
We would like the vendor to add some things for our specialty to the system. It would also be nice...
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Loyalty, Relationship, Product
There are more and more people who want to do research, and organizations need to have unidentified...
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Loyalty, Relationship
Sectra has reorganized their support structure. They have done a fantastic job of listening to some...
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Operations, Product, Value
I feel good about Sectra PACS because it has been turned on in our environment, and we haven't had...
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Loyalty
We had another vendor’s PACS, and for a variety of reasons, it had challenges with working smoothly...
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Operations
We had this little thing called COVID-19, which was a problem because Sectra really insisted on...
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Operations
I felt like we could have collectively done a better job with our go-live. It is hard to judge the...
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Operations, Product
Sectra’s user manual, not the abbreviated one but the big one that they have, is hundreds of pages...
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Relationship
I made a request to Sectra about the functionality we needed them to implement. Their initial...
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Relationship
Sectra’s handoff with our new account representative was not as good as it could have been. We had...
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Product
We are currently having some issues with slowness in the product. We have been trying to nail things...
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Relationship
Sectra receives feedback well. They want to be a partner beyond a simple transactional relationship....
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Product
Sectra PACS has been a solid PACS and pairs well with Sectra VNA. We have brought in a few different...
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