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Sectra PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CIO

Operations

We had to pry a little bit to get training out of Sectra. The PACS admins struggled a little bit...

Dec 2025
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CIO

Relationship

The only blemish with Sectra is that we have had multiple unplanned service outages. They are never...

Dec 2025
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CIO

Product

Sectra PACS is meeting our goals. We have better end-user and provider access to images and reports...

Dec 2025
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CIO

Relationship, Operations

My PACS admins are still getting to know the system, so there is some on-the-job learning and...

Dec 2025
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CIO

Operations

We had some difficulties with the Sectra implementation team, and we felt like things were a little...

Dec 2025
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CIO

Value

Sectra PACS has saved us a boatload of money. We have seen strong value. Our previous solution was...

Dec 2025
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CIO

Operations, Product

Sectra PACS is wildly popular, but we have had some performance-related issues, and we have talked...

Dec 2025
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Analyst/Coordinator

Value

Maybe it has always been normal for Sectra to charge like they do, but when someone feels like they...

Dec 2025
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Analyst/Coordinator

Relationship

Sectra is having significant issues scaling their support and services with their customer base. It...

Dec 2025
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Analyst/Coordinator

Relationship

There are infrastructure issues we have had for years, so we have always had infrastructure issues...

Dec 2025
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Analyst/Coordinator

Relationship

I don't feel like executive involvement exists with Sectra. My ratings have changed a lot from last...

Dec 2025
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Manager

Value

Sectra now charges a lot more for every little thing than other vendors do. However, Sectra is...

Nov 2025
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Manager

Product

I am not an end user in Sectra PACS, but I have heard that the system is pretty good. We don't get a...

Nov 2025
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Manager

Product

Sectra PACS is fast. It has a robust tool set, and is flexible with both EMR-driven and PACS-driven...

Nov 2025
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CMIO

Loyalty, Product

I want the vendor to improve the research side. The system is great in radiology, but in pathology,...

Nov 2025
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(0)
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CMIO

Product

I would love to have external portals or external communication where we can receive images and...

Nov 2025
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CMIO

Product

The issue is that in pathology, it is really hard to call an image management system a true PACS;...

Nov 2025
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CMIO

Operations

The training from Sectra is amazing. They are on track with that. Also, the vendor takes the lead in...

Nov 2025
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VP/Other Executive

Operations, Value

Our cloud conversion is taking Sectra a lot longer and a lot more resources than anticipated....

Nov 2025
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(0)
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VP/Other Executive

Relationship, Product

In terms of features and functionality, Sectra takes a little longer than we would like. We would...

Nov 2025
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(0)
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VP/Other Executive

Relationship, Operations

Sectra is a solid and thoughtful company that seeks customer insight and delivers high-quality...

Nov 2025
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(0)
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VP/Other Executive

Relationship

2We would like more executive engagement from Sectra. We are used to having that executive...

Oct 2025
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(0)
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VP/Other Executive

Loyalty

We are going to have to plan for the forced cloud migration of Sectra PACS. It is not something we...

Oct 2025
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VP/Other Executive

Value

The cost of Sectra PACS and the cost of other services are fairly competitive. I would absolutely...

Oct 2025
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(0)
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VP/Other Executive

Loyalty, Relationship

Sectra is going to force everyone's hand. They will no longer be developing an on-premises PACS...

Oct 2025
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(0)
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Director

Product

Sectra has a platform called Amplifier Marketplace where we can buy solutions that integrate...

Oct 2025
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Director

Relationship

Sectra is very customer focused. They know that without a strong PACS, they don’t have a company, so...

Oct 2025
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Director

Operations

When we went live, Sectra asked us to identify superusers for our technologists. The vendor...

Oct 2025
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Director

Product, Value

By using Sectra PACS, our productivity went up on day one. Beyond that, we have seen real outcomes;...

Oct 2025
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(0)
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Director

Product

The auditing piece in Sectra PACS needs improvement. As a radiologist, I sometimes have to dig...

Oct 2025
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(0)
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Director

Operations

Sectra’s project team did a great job helping us organize the go-live project, solve problems, and...

Oct 2025
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(0)
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Director

Operations, Product

For end users, the training was helpful, but Sectra PACS is just very easy to use. With some other...

Oct 2025
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Director

Relationship

For support, Sectra doesn’t just give us a number to call. They have divided their support people...

Oct 2025
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(0)
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Director

Relationship, Product

I like Sectra PACS' stability. There is consistent uptime, performance, and position satisfaction.

Sep 2025
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(0)
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Physician

Product

Sectra is the leader for delivering new technology. And Sectra does a nice job with integration....

Aug 2025
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(0)
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Physician

Relationship, Product

Sectra has had a couple of instances of downtime with our organization recently.

Aug 2025
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(0)
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Manager

Product

Overall, Sectra PACS is working well, but we have run into a lot of slowness issues after upgrading...

Aug 2025
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(0)
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Manager

Relationship

Sectra does not provide proactive service. We have communicated with Sectra about issues we are...

Aug 2025
||
(0)
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Manager

Operations

Sectra is pretty good with training. We work a lot with Sectra’s executives.

Aug 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

I pretty much have direct access to everybody at Sectra who I need to talk to to solve problems....

Jul 2025
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(0)
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Analyst/Coordinator

Value

We are getting our money's worth with Sectra, and things are going well. We have been with Sectra...

Jul 2025
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(0)
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Analyst/Coordinator

Culture

Sectra has a volume-based license and volume-based pricing, but we have to pay for every add-on. If...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Overall, Sectra is doing well, but people are always asking for new functionalities in the system....

Jul 2025
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(0)
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Analyst/Coordinator

Operations

The initial training from Sectra was excellent, but the ongoing training is lacking. System...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

We have a new Sectra account manager, and the support we get is amazing. I have quick access to the...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty, Value

Right now, moving Sectra PACS to the cloud is not cost-effective for us. Currently, we don't have...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

I would tell someone considering Sectra PACS to go forward with the system but to make sure they ask...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

We are struggling to get upgrades and enhancements to Sectra PACS. We need to be upgraded to a new...

Jul 2025
||
(0)
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Director

Relationship, Operations

Sectra struggles with providing all the information about new functionalities and new...

Jun 2025
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(0)
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Director

Product

Sectra PACS is configurable and customizable. We have a lot of integrations and APIs, and Sectra...

Jun 2025
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(0)
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Director

Relationship

Sectra doesn't keep all of their promises. We have been with Sectra for many years. Since they have...

Jun 2025
||
(0)
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Manager

Product

We haven't had any downtimes related to the product itself. Any extended downtimes we have...

Jun 2025
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(0)
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Manager

Relationship

I would ding Sectra for their support a bit. With our previous vendor, we were able to get on the...

Jun 2025
||
(0)
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Manager

Operations

Sectra is very good with their upgrade services. They are very responsive, and they have a good...

Jun 2025
||
(0)
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Manager

Value

I can't say that Sectra charges exorbitantly for things, but they do charge for every little thing,...

Jun 2025
||
(0)
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Manager

Culture, Relationship

Sectra could improve the responsiveness of our salespeople or technical points of contact. When they...

Jun 2025
||
(0)
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VP/Other Executive

Loyalty

We are sunsetting our Sectra PACS instance and replacing it with another system that will fit the...

Jun 2025
||
(0)
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Director

Product

Sectra PACS has some really good monitoring; they do a nice job. I rate the current functionality...

Jun 2025
||
(0)
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Director

Value

Sectra avoids charging for things. That is how they have stayed with us for so long. There have...

Jun 2025
||
(0)
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Manager

Relationship

Sectra has a CSM that is assigned to us, and then they have a whole team that works our tickets, and...

May 2025
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(0)
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Manager

Product

The Sectra PACS software gets upgraded. We get an upgrade at least every 18 months, and Sectra...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are functionalities in the system that we want but don't have. Sectra is working on some...

May 2025
||
(0)
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Manager

Culture, Value

Sectra charges for more than they should sometimes. Their systems are extremely expensive. It is...

May 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

We plan to keep Sectra PACS for the next three to five years. The product is integrated in all sorts...

May 2025
||
(0)
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Manager

Relationship, Product

When I think about a PACS that really meets my needs, the top two things that come to mind are...

May 2025
||
(0)
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Director

Product

Sectra comes in with customizations for the solution, but sometimes the solution can get overly...

Apr 2025
||
(0)
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Director

Loyalty, Value

Sectra is moving to Sectra One, and it is basically an all-inclusive subscription model. Until we...

Apr 2025
||
(0)
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Director

Product

Sectra PACS doesn't meet all of our needs today. That is partially because of our own...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Culture

With Sectra PACS, one of the big things is that for new modules and services, it is sometimes very...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

In Sectra PACS, we actually like having the performance and security of an on-premises system. That...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

It would be helpful to have some additional built-in AI tools in Sectra PACS. However, I am hearing...

Apr 2025
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(0)
 Thank you  Helpful

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CMIO

Relationship, Product

We are working with Sectra on display protocols. I don't think any PACS is perfect, but that is the...

Apr 2025
||
(0)
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Manager

Product

Things are very positive with Sectra PACS compared to our previous system. Sectra PACS definitely...

Mar 2025
||
(0)
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Manager

Product

The only downside that I have seen with Sectra PACS is with prefetching. The system doesn't...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations

Sectra has good training, and Sectra PACS has a very robust tool set and a very good, intuitive...

Mar 2025
||
(0)
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Analyst/Coordinator

Product

Sectra PACS has a monitoring tool, but it is not very robust. The storage management and the...

Mar 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

When we upgrade Sectra PACS, that includes the other Sectra solutions we have, so it is not like we...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

Sectra PACS is a brand-new product that is being rolled out. Our organization selected a rather...

Feb 2025
||
(0)
 Thank you  Helpful

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Related Reports
Perception
KLAS article icon
Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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