Sectra PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
Sectra PACS is part of our long-term plans. It has been working very well so far. We have not only...
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Culture, Value
So far, Sectra has not charged us for everything. They have been very transparent about charges. We...
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Loyalty, Relationship
So far, Sectra has absolutely kept all their promises. That is why we are continuing with them. I...
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Product
Sectra PACS is customizable. It is absolutely one of the best PACS solutions for ease of use. I like...
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Relationship, Value
Delivering new technology is one of Sectra’s strong points because they are still small enough to...
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Loyalty, Product
We have been with Sectra for years, and we feel that the solution has been a great product, but the...
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Culture
Sectra avoids charging for every little thing, but in general, their price structure is not...
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Relationship
The quality of Sectra's support is definitely better than before. They beefed up their support...
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Relationship
We are waiting for a PACS bridge to solve a radiologist error issue. Sectra hasn't come through with...
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Loyalty, Product
I definitely think Sectra could get better at identifying the root cause of some things when we do...
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Relationship
Sectra is definitely dedicated to making sure that we are a highly functioning organization. They...
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Operations
I don’t know whether Sectra is growing too fast or what, but we had some turnover on the...
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Operations
Sectra has some good online video tools and a lot of starter curricula for us to use; they provide...
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Loyalty, Relationship, Operations
The people from Sectra have been very involved and attentive. Despite the delays and challenges in...
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Loyalty
We are looking at going with Sectra One. That has been a big topic of discussion in the last few...
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Loyalty
If we move to Sectra One, the vendor will offer the Amplifier Marketplace. I know that Sectra has an...
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Operations
Sectra has a really got training team, and that team is really responsive. With our upgrade, the...
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Product
Sectra PACS is really user friendly. That is one of the things that we love about it. The system's...
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Relationship
We have been having problems lately with Sectra's support. A lot of the time, our Sectra support...
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Relationship
I am hitting Sectra hard on their executive involvement because our main account manager has been...
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Operations
I haven't been part of all of the training, but Sectra has webinars, and I can go back on my phone...
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Value
The years to come with Sectra and the huge investment that we will have to make to stay with them...
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Operations
The last upgrade we did for Sectra PACS was pretty darn smooth. The vendor’s implementation services...
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Product
Sectra PACS is cut and dry from a radiology perspective, and the users have found it to be quite intuitive....
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Relationship
We are very realistic, and our radiologists aren't shy in holding Sectra accountable when things...
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Relationship
We have really good vendor engagement with Sectra. We have account representatives and an engineer...
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Culture
Our contract with Sectra is structured transparently in what we get charged for and what we don't....
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Relationship
One of the things that would be helpful and something we learned from our EHR vendor is easier...
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Loyalty, Relationship
Sectra has been very good to us. Since we have been on Sectra PACS for so long, we already migrated...
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Relationship, Product
Sectra PACS has been a good match for our organization. Sectra has met all our requirements. They...
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Operations
We are an Electromek site, so all of our initial training for upgrades comes through them. We feel...
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Value
I do think that Sectra ties to nickel-and-dime us. As they are rolling out their AI platform, they...
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Operations, Product
The last upgrade we had was flawless, as the upgrades usually are. The upgrades are well tested, and...
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Relationship, Value
I would rate the support off the scale if I could; it is really that good. To be clear, we are...
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Loyalty
We have worked with Sectra PACS for a long time and have appreciated the consistency over the years....
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Product
Any integration issues are probably on our end and not Sectra's. I would love for our patients who...
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Loyalty, Product
Sectra PACS works fine, and it is great, but we have been on it for a long time. The way we build it...
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Relationship
Sectra's systems are pretty vendor-agnostic. They work well with others, and there isn't a lot of...
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Relationship
Sectra is very easy to work with. When we have issues, we can call them. Sectra's team is always...
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Relationship
We have ongoing calls with our account manager who is nice and good to work with. The challenge we...
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Culture, Value
Sectra goes above and beyond to help us out, and I would say they avoid nickel-and-diming. Our...
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Operations, Product
Sectra PACS is easy to use, and the radiologists love it. They read for other organizations, so we...
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Loyalty
Sectra is talking to us about cardiology and how it will play into what we are doing with radiology...
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Loyalty
We are looking at cloud technology and what that will look like in the future with Sectra. We are...
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Relationship
Sectra has been good to us for a long time. While they work to take care of us, we see less hands-on...
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Relationship
For fixes, the way Sectra set us up is they have customer success management. It is like a pod, so...
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Relationship
The product is good, and Sectra stands by what they do. They work with their customers to do...
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Relationship, Product
Sectra PACS is built by engineers, and the GUI needs to be more customer friendly. They are working...
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Loyalty, Relationship
Sectra has been one of the best vendors and Sectra PACS the best solution we have put in in a very...
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Loyalty
Sectra is fabulous and transparent about their charges. We are on a certain plan that is more...
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Loyalty, Product
Sectra's bridge with our speech recognition product is arguably the best. Their bridge is...
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Relationship
Sectra is the best of the best. If I could clone them and make them in charge of all other vendors,...
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Loyalty, Relationship
We have Sectra PACS' product, and we are considering expanding our use of Sectra's imaging platform....
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Relationship
Sectra is doing a better job of understanding the priority of our requests for service and the...
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Culture, Value
Sectra charges us for every little thing. For example, basic things like integrating a tool require...
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Relationship
Overall, Sectra’s support has been good. We have had some issues here and there. On a relative...
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Product
The radiologists love Sectra PACS, but the functional MRI is not theirs. We have integration with...
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Operations
I don't know how much ongoing training we actually do with Sectra. I don't think we really have...
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Loyalty, Value
With the current state of Sectra PACS so far, Sectra does avoid charging for everything, but I do...
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Relationship
Sectra is very good at being proactive. They have a monitoring dashboard that allows us to view the...
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Relationship, Product
We had an upgrade for Sectra PACS recently, and it was painful, but that is on us. We have some...
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Product
Sectra’s biggest challenge is keeping everybody who is moving from other systems to Sectra PACS...
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Loyalty, Product
I really appreciate the direction that Sectra is headed with their display protocols for Sectra...
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Product
Sectra PACS is absolutely the workhorse in radiology. It absolutely defines everything that we do in...
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Value
Sometimes I feel like Sectra is charging for every little thing. They have a new offering called...
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Relationship
I have put in several PACS, and Sectra PACS has been by far the easiest and smoothest. I have...
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Product
We had a pretty major update for Sectra PACS. That update went so well that I don't remember it....
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Loyalty
Sectra has a product called Sectra Amplifier Marketplace, and we want to use it, but we don't know...
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Operations
We did a major upgrade on Sectra PACS a bit ago. There were some issues that weren’t discovered...
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Operations, Product
Sectra PACS isn’t as easy to use as other solutions we have; it requires some training. Every time...
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Operations
I have been less impressed with the training from Sectra. They need to provide better resources and...
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Relationship, Product
The hanging protocols are the biggest issue I have as an end user of Sectra PACS. They don’t work...
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Value
Sectra has an outstanding product, but they do like charging for their features. I don't necessarily...
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Relationship, Product
Since we have been on Sectra PACS for so long, we have a lot of customizations. So sometimes when we...
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Relationship, Operations
Sectra provides workflow best practices, guides, and stuff on their website for every version that...
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Product
Our end users say that Sectra PACS is really intuitive and easy for them to figure out. We have a...
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Relationship
Sectra has consistently delivered on everything we have asked them to do. There is someone at Sectra...
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Loyalty, Operations
For the transition to Sectra PACS, we pulled in individuals from other divisions throughout our...
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Operations, Product
Prior to the transition, we had to implement new interfaces between our RIS and Sectra PACS. We had...
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Loyalty, Product
Sectra PACS is much better than our previous product. There are built-in capabilities, like 3D...
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Loyalty, Relationship
Sectra is exceptional on a day-to-day basis in providing support. They have done very well. That...
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Loyalty
Right now, with a certain vendor, we have multiple hubs in a division. And with Sectra, we are going...
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Operations, Product
The rollout of Sectra PACS went better than planned. It went extremely well. Sectra knocked it out...
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Relationship, Operations
Part of my perfect rating for service is not directly due to Sectra, but it does involve them. Our...
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Loyalty
Sectra is currently working on cardiology, and they have been for a while. They switched directions...
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Operations, Product
I don't know whether Sectra PACS is technically a thin client, but it doesn't require any...
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Loyalty, Product
I noticed that there is a lot of information in Sectra PACS with things like hanging protocols....
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Relationship
Our support team works with Sectra's people very closely. Those people almost feel like they are...
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Product
In terms of things that have gone well with Sectra PACS, no news is good news. The system is very...
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Operations
For our implementation, Sectra not only pulled people on-site to help but also offered urgent remote...
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Culture, Product
Sectra PACS has been very good. It is what we thought we were buying, and it is working very well.
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Product
Sectra PACS is fairly intuitive. With just a tip sheet, we have been able to get the doctor on the...
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Relationship
Sectra’s support has been very good. The vendor has been giving our account to people who did the...
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Operations
During our implementation, Sectra recommended LAITEK to us as a partner of theirs. We contracted...
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Culture
At one point, we had a question about a configuration in Sectra PACS. We had to pay professional...
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Relationship
We are not getting a lot of proactivity from Sectra. We need to reach out to them right now.
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Relationship
Sectra PACS has been very reliable. It has little to no downtime, and it works the way the vendor...
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Culture, Relationship
To increase my overall satisfaction, Sectra could improve their communication about our upgrades and...
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Culture, Value
Sectra charges for anything they do for us, including any license. They have special features that...
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Relationship
Sectra is actually pretty good at being proactive. Sectra is good to work with as a vendor. If I...
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Product
One of the big things we are dealing with right now is disaster planning. There is not a really good...
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Product
I don't think Sectra does a very good job in functionality. Our ultrasound modality needs...
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Loyalty, Product
One of the things I like about Sectra PACS is its ease of use. It is a pretty easy application to...
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Culture, Relationship
Ever since our implementation, we have had some issues in responsiveness from our account executive....
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Value
Sectra charges for everything. Their standard support isn't an issue if our problem is standard. But...
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Loyalty, Operations, Product
I don't have a radiology background, and I have relatively zero PACS experience outside of this job....
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Relationship, Operations
We are doing an upgrade right now, and it has been very smooth. Sectra's implementation teams are...
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Loyalty, Product
Sectra PACS is phenomenal. The only complaints I have heard have been from people who are stuck in...
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Operations, Value
I would buy Sectra PACS again. Knowing what I know now, I probably would have upgraded our existing...
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Relationship
With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...
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Relationship
Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...
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Loyalty, Relationship
Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...
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Operations
Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...
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Product
I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...
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Operations
When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...
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Relationship
In the last couple of years, Sectra has redesigned how they do support, and that has definitely...
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Value
I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...
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Product
With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....
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Relationship, Product
There are always some weird things that don't come through in Sectra PACS.
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Loyalty, Product
Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...
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Operations, Product
Sectra PACS is amazing. During the implementation, there weren’t a lot of errors. There has not been...
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Relationship
I have called Sectra’s customer support team before. Someone usually gets on the phone immediately...
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Value
With Sectra PACS, there was an immediate improvement in our return on investment and efficiency. We...
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Culture, Value
Sectra charges for every little thing. It would be nicer to have the services bundled into the main...
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Relationship, Operations
We have a Sectra engineer who works with us, but that person doesn't know the system as well as some...
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Relationship
We have a good relationship with Sectra. We have a customer happiness executive who has been with us...
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Culture, Loyalty, Relationship
In the last little while, everything has been good with Sectra. A big thing for us was looking at...
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Loyalty
Our choice for a new PACS came down to Sectra and another vendor. In talking with colleagues across...
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Operations
The implementation of Sectra PACS went remarkably well. Sectra PACS is pretty easy to use. And we...
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Product
I do not like the way Sectra PACS displays the prior-images timeline for comparison studies. What...
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Product
Sectra has more DICOM conformance than anybody else in the market. They have more supported IHE...
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Operations
We love our PACS. We can do so many things. Sectra does an excellent job at getting us ready for our...
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Relationship
As Sectra has grown, the support has been hit or miss. For some tickets, we hear back the same day,...
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Operations
There are a few features we haven't been able to implement in our workflows. We have been asking for...
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Operations
I have not been happy with the implementation services on our upgrades for Sectra. Overall, we are...
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Operations
For training, Sectra has been very dedicated. They have good trainers involved. I can't say anything...
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Product
I wish we had more robust prefetching capabilities in Sectra PACS. I'm very disappointed. Sectra...
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Product
Sectra PACS is not very user friendly. Even with some of the worklists and stuff that our end users...
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Relationship
Sectra has monitoring in place. If something goes wrong, they notify us by calling us.
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Operations
Sectra’s PACS and VNA have a very solid foundation. Sectra PACS generally delivers what is...
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Relationship
Culturally and relationally, working with Sectra has been good. We have been able to build good,...
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Relationship, Operations
We have what Sectra calls a portfolio team. Those people know and understand our site well as part...
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Operations, Product
With Sectra PACS, there are a lot of bells and whistles that we have to know about, so people...
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