Sectra PACS
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Monique Rasband
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User Commentary

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Manager

Functionality and Upgrades

With our last vendor, we had to tell them to start embodying some third-party functionalities within...

Jul 2022
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Manager

Relationship

We would absolutely buy Sectra’s system again. Sectra’s integrity is amazing. Our previous vendor...

Jul 2022
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Manager

Service and Support

We receive instant support as soon as we call or email. We have regular meetings and things that...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We purchased the system through a third-party vendor of Sectra, Electromek, and Electromek does not...

Jul 2022
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Manager

Lessons Learned

We would like it if there were a way for a radiologist to know that they have viewed all of the...

Jul 2022
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Manager

Functionality and Upgrades

Sectra’s system allows us to customize specific roles that are assigned to certain users. I can...

Jul 2022
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Manager

Lessons Learned

JCAHO makes us follow certain guidelines for ED radiology discrepancy reporting systems and things...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Sectra PACS is a good product that is easy to navigate and has a good workflow.

Jul 2022
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Analyst/Coordinator

Service and Support

The vendor does not offer support for issues in a timely manner. Our pain points are definitely the...

Jul 2022
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VP/Other Executive

Relationship

I have been a big fan of Sectra for a long period of time. I have seen them change and grow. For the...

Jul 2022
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VP/Other Executive

Service and Support

The support and overall strategic side of Sectra are getting lost. Sectra is more focused on sending...

Jul 2022
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VP/Other Executive

Relationship

There are a lot of newer people at Sectra, and the turnover has been hard on the customers who came...

Jul 2022
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Manager

Implementation and Training

What went well during implementation was Sectra working with us and being on-site. They had a large...

Jun 2022
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Manager

Implementation and Training

We haven't had to request any additional training. Sectra offered to do some ongoing training for...

Jun 2022
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Manager

Service and Support

We updated one of our systems, so we were working on an integration with that product and Sectra...

Jun 2022
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Manager

Functionality and Upgrades

The thing that users really seem to like the most about the system is easy access to the tools. The...

Jun 2022
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Director

Relationship

People from Sectra have been in touch with us to make sure we are satisfied with the product. They...

Jun 2022
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Director

Interfacing and Integration

Sectra PACS has a cross-platform worklist, which is absolutely fantastic. With that feature, we are...

Jun 2022
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Director

Service and Support

The vendor is fantastic, and their support people handle any questions that we are stumped on. The...

Jun 2022
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Director

Functionality and Upgrades

The learning curve for Sectra PACS is very easy. The navigation panes are very easy to understand. I...

Jun 2022
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Director

Implementation and Training

The people that gave us technical and clinical training were top notch.

Jun 2022
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Manager

ROI / Cost (care and feeding)

There is an upgrade to the system that needs to take place, but we have to pay for it. That is one...

Jun 2022
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Manager

Functionality and Upgrades

Upgrades to the system are available, but there are pieces that Sectra advertises as if they are...

Jun 2022
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Manager

Functionality and Upgrades

We hear about things that are going to be available in the next upgrade, and we get excited about...

Jun 2022
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Manager

Relationship

My satisfaction with Sectra being proactive is mostly based on the monitoring systems that they have...

Jun 2022
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Manager

Functionality and Upgrades

The auditing service is not great at all. We got more information when we had another vendor doing...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Sectra’s technology is far more advanced than the previous system we had. Because of that, the...

Jun 2022
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Director

Functionality and Upgrades

Sectra's PACS is fantastic. I am amazed by how few problems we have.

Jun 2022
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Director

Relationship

We have a regularly occurring executive meeting with Sectra where they meet with us and do some...

Jun 2022
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Director

Service and Support

Sectra is working on a new model for their large customers, and Sectra is building a team to support...

Jun 2022
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Director

Service and Support

Until recently, Sectra's support was top tier compared to the service that we got from the other...

Jun 2022
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Director

Functionality and Upgrades

New functionalities aren't always available on the versions of the system that the vendor says that...

Jun 2022
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Director

ROI / Cost (care and feeding)

If there is one dollar to be made, Sectra will try to make that dollar, no matter what their...

Jun 2022
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Director

Sales and Contracting

Sectra doesn't do a good job of selling their products. Their marketing is fine, and they have their...

Jun 2022
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Director

Functionality and Upgrades

Sectra does decent, quality upgrades. Their upgrades may not bring substantial improvements, but...

Jun 2022
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Director

Functionality and Upgrades

There are some specific things that stand out about the system's ease of use. Users can figure out...

Jun 2022
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Manager

Service and Support

Sectra's deployment and project teams were excellent. The vendor's support isn't quite where it...

Jun 2022
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Manager

Relationship

Sectra is an amazing company to work with. The vendor knows their market, and they perform extremely...

May 2022
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Manager

Other Observations & Comments

The vendor does continue to innovate. We are currently looking at their Digital Pathology Solution....

May 2022
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Manager

Relationship

We don't call the Sectra help desk because we have a person that we can reach out to directly. That...

May 2022
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Manager

Functionality and Upgrades

The system is stable. We generally don't have unexpected downtimes. Pretty much all the downtime...

May 2022
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Manager

Sales and Contracting

When we ask our Sectra account manager for quotes, the quotes generally don't get turned around...

May 2022
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Manager

Implementation and Training

The training from Sectra was really good and overall helpful for our team. I have heard good...

Apr 2022
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Manager

Functionality and Upgrades

We have been a Sectra customer for some time, but the Sectra software we had was a small slice of...

Apr 2022
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Manager

Future Outlook

Sectra is really good PACS company, and now they are adding a long-term archive for Sectra customers...

Apr 2022
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VP/Other Executive

Relationship

Sectra has been around for some time, so we started with them when they were smaller than they are...

Feb 2022
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VP/Other Executive

Relationship

As we add new modules, there are incremental expenses associated with them, but Sectra is not as bad...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Sectra PACS is great. It has a lot of bells and whistles.

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor has done a lot of work with building a separate bridge between our speech recognition...

Feb 2022
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Manager

Functionality and Upgrades

There were some things in Sectra's most recent upgrade that we weren't super thrilled about. A lot...

Feb 2022
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CIO

Implementation and Training

Sectra provides classes. They have tried to do remote learning in the past, but it seems like they...

Feb 2022
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CIO

Interfacing and Integration

One of the reasons we went with Sectra PACS was because of its integration with other products on...

Feb 2022
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CIO

Functionality and Upgrades

Sectra PACS is pretty easy to use; it is intuitive. We train the doctor for a day. We just show the...

Feb 2022
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CIO

Technology

Sectra is trying to make cloud storage more of an option so that their customers can log in from...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Moving all of our sites to just one PACS, Sectra PACS, has saved hundreds of thousands of dollars....

Feb 2022
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Manager

Relationship

Generally, when we meet with other vendors, they say that Sectra is the easiest PACS vendor to work...

Feb 2022
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Manager

Interfacing and Integration

We have had many instances of Sectra PACS tying things together in our PACS. I would love us to have...

Feb 2022
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Director

Other Observations & Comments

Right now, we have multiple databases within all the hospitals, and we are pushing to enterprise...

Feb 2022
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CIO

ROI / Cost (care and feeding)

We have had many different PACS and have consolidated all of them to just Sectra PACS. Moving all of...

Feb 2022
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CIO

Relationship

We have been on the same Sectra platform the entire time we have been with them. There has been a...

Feb 2022
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CIO

Relationship

I have access to the Sectra executives any time I need them. In fact, they are very responsive to me...

Feb 2022
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Manager

Relationship

I am extremely happy with Sectra. They are very willing to collaborate, and it seems like they...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I know that Sectra is a business and that they are trying to make money, but it seems like they...

Feb 2022
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Manager

Service and Support

My impression is that the vendor's organization is growing too fast. Between that growth and the...

Feb 2022
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Manager

Relationship

I would tell others that the product is awesome. Sectra is the best vendor that I have ever dealt...

Feb 2022
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CIO

Future Outlook

Sectra has grown so much over the past couple of years. Some pretty big hospitals and organizations...

Feb 2022
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CIO

Relationship

I am not very involved with Sectra’s leadership anymore. I used to know everyone on a first-name...

Feb 2022
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CIO

Relationship

Sectra doesn't hinder us. We know that if we need to do something, we can throw just about anything...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Sectra has features that we would have to purchase for additional functionality. A lot of those...

Feb 2022
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Manager

Relationship

I go to the user group meetings, and Sectra’s executive staff always appears highly involved in the...

Feb 2022
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Manager

Other Observations & Comments

Sectra provides multiple meetings and a PowerPoint presentation of what is changing with upgrades,...

Feb 2022
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Manager

Service and Support

Sectra is helpful with the issues we were having. I emailed the individual who did our upgrade at...

Feb 2022
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Manager

Functionality and Upgrades

If we are trying to make a study anonymous, the system says the study is already anonymous because...

Feb 2022
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Manager

Functionality and Upgrades

In Sectra PACS, we spend a lot of time on layouts and display protocols. We have a lot of display...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We did some financial analysis before we purchased Sectra PACS, and we found that we would get huge...

Jan 2022
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Manager

Relationship

When we have to escalate an issue to the vendor's executive level, their executives are all pretty reactive....

Jan 2022
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Manager

Functionality and Upgrades

One of our people has said that they have been able to increase their efficiency by using Sectra...

Jan 2022
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Manager

Implementation and Training

Sectra is really good to work with. They are very responsive, and their implementation team is very...

Jan 2022
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Manager

Service and Support

Sectra has grown a lot in the last couple of years. They are experiencing growing pains with their...

Jan 2022
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Director

Relationship

Our overall experience with Sectra has been good. The engagement with our contact people is always...

Oct 2021
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Manager

Service and Support

We have had some issues with the vendor's support. There are some things that we see as critical but...

Sep 2021
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Manager

Functionality and Upgrades

Sectra PACS is easier to use than our old product was. Sectra PACS has good integration, and it is...

Sep 2021
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Manager

Functionality and Upgrades

The vendor's teleradiology setup doesn't always reflect what is actually happening in the system. It...

Sep 2021
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Manager

Relationship

Sectra is a good and strong company. They are relatively new in our state. They don't have a large...

Sep 2021
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