Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship
We wanted a very engaged and enabling supplier who understood our needs.
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Relationship, Product
I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...
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Relationship, Relationship, Operations, Operations
Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...
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Culture
So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...
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Relationship
Sectra is good on two levels. The company and the product are good. The feedback when we have issues...
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Loyalty, Loyalty, Operations, Operations
We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...
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Product, Product
We have moved to integrated speech software and gotten rid of our external speech application. So...
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Relationship
We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...
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Relationship
We have regular meetings with the service team at a higher level than just the district level. The...
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Product
I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...
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Operations
As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...
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Operations, Product
There are so many choices and configurations we can do in Sectra PACS. I can configure things the...
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Relationship, Operations
Before we had the product in our hands, when we were configuring it and then during the subsequent...
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Loyalty
We are looking toward doing an upgrade soon, and that will give us new confidentiality...
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Product
We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...
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Operations
The initial training from Sectra was pretty positive, but now we don’t really receive any training...
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Product
One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...
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Relationship
I have actually never used Sectra’s customer support because I can just find stuff in the help...
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Relationship
There are a few things that we would like to see in Sectra PACS. When we have admin and user...
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Loyalty, Product
There are a couple of new Sectra PACS features that have been of interest to some of the people here...
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Relationship
Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...
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Relationship
When we are talking about potential issues we are noticing in the system, one of the Sectra people...
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Product
When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...
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Loyalty, Relationship
I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...
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Relationship, Operations
Sectra used to have a fantastic software person who answered all my questions and sorted out all my...
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Relationship, Product
Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...
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Relationship
After we went live with the product, there was a period where the vendor's responsiveness with...
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Relationship, Operations
We were working on a significant project at one point and ran into some significant hurdles. Our...
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Loyalty, Product
Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...
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Relationship, Product
Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...
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Operations
Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....
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Operations
Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...
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Product
I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...
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Operations, Product
Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...
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Operations
Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...
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Product
There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...
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Product
The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...
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Operations
There are a lot of functionalities in the system that I don't know how to find. I don't even know...
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Relationship
I don't feel like I am receiving any support from the vendor. I use the product, and it works well...
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Loyalty, Product
The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...
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Product
The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...
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Product
One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...
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Operations
We have had some training on some remote operators, and the Sectra PACS part has always been the...
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Relationship
Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...
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Relationship
I would give Sectra a top score for executive involvement. The executives were involved fully in the...
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Operations
Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...
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Loyalty, Product
Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...
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Product
If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...
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Value
We have some specific integrations that we need to do, and Sectra has quoted for those and charged...
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Relationship
Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...
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Product
Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...
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Product
To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...
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Product
Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...
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Operations
Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...
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Loyalty, Product
There are things that we have looked at in the past that might be useful in the system. One of those...
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Relationship
Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...
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Relationship
The vendor's support has been great lately. Sectra has been very good at responding to things and...
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Relationship
We have a local Sectra person who we deal with, and that person is pretty good. They know our system...
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Culture, Relationship
With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...
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Relationship
The entire time that I have been involved with Sectra as a company, there has been a very good...
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Value
Sectra is no longer in the market of nickel-and-diming.
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Loyalty
The vendor is no longer investing much into their PACS product.
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Relationship, Relationship, Product, Product
Sadly, there are more challenges than positive things going on at the moment and part of the reason...
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Relationship, Relationship, Product, Product
One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...
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Relationship, Relationship, Operations, Operations
In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...
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Product, Product
Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...
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Culture, Culture, Value, Value
Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...
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Operations, Operations
Sectra’s training varies. We have one person who understands everything and knows the system really...
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Value, Value
Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...
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Product, Product
I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...
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Product, Product
Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...
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Relationship, Relationship, Product, Product
The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...
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Loyalty, Loyalty, Operations, Operations, Product, Product
We have done some upgrades with the PACS that changed the workflow and some integration through the...
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Loyalty, Loyalty, Product, Product
We use another vendor for taking in images from photos, and we take those photos to the Sectra...
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Loyalty, Loyalty, Product, Product
We have the ability to transfer lab data that is important. But we want to have a more open view so...
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Loyalty, Relationship
We might move away from Sectra, but that would only be for the sake of having one unified system,...
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Culture
Sectra showed us a demo of their AI tool at a conference, and we liked it very much. Sectra is...
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Operations, Value
Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...
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Operations, Product
Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...
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Loyalty, Relationship
One of the key reasons we like Sectra is that they have a global presence and are a market leader.
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Product
I like the ease of using Sectra PACS.
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Product
We would like to see better integration between Sectra PACS and some of our other solutions. For...
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Relationship
Sectra provides good support, but they need to do more root-cause analysis for some of the technical...
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Product
The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...
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Relationship
Logging tickets for the system is too time consuming. We would like the vendor to respond to...
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Product
Sectra PACS needs to have integration options with other systems. Right now, it has a separate...
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Product
The system's template integrations are exemplary and work very well.
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Product
Sectra PACS lacks a keyword search function. That function would be useful for our research.
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Relationship, Product
One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...
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Product
The system has many flexible configurations. It is usually possible for us to achieve the outcomes...
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Relationship, Relationship
One of the good things about Sectra is that they really understand priority issues. However, they...
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Relationship, Relationship
We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...
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Relationship, Relationship, Operations, Operations
We have always been quite happy with the actual service that Sectra delivers. However, I would like...
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Product
The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...
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Loyalty, Loyalty
Our core project with Sectra went well. Sectra is a victim of their own success now. They are...
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Culture, Culture
Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...
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Relationship, Relationship, Operations, Operations
Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...
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Relationship, Relationship
Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...
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Product, Product
Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...
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Product
Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...
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Product, Product
Generally, things are really good with Sectra. Sectra is a good company with a really good product...
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Product, Product
The only thing that we would like to see the vendor improve in the system would be the anonymization...
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Culture, Culture, Loyalty, Loyalty, Relationship, Relationship
I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....
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Product
Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...
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Relationship
The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...
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Relationship
The biggest change Sectra could make to improve our experience would be to respond faster to our...
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Relationship, Relationship, Product, Product
Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...
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Loyalty
We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...
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Value
Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....
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Loyalty, Value
Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...
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Relationship
Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...
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Relationship, Product
The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...
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Relationship
There have been some recent management changes in our region that Sectra needs to be very careful...
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Relationship
For customer support, people call into a team site that someone from Sectra is constantly...
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Relationship, Product
Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...
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Product, Product
Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.
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Loyalty, Loyalty, Product, Product
We had frequent outages with the product, and the entire system would slow down. All of our...
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Relationship, Relationship, Operations, Operations
The Sectra team have been very responsive, their go live team was excellent, and their engineers on...
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Operations, Operations
We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...
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Product, Product
The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...
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Operations, Operations
A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...
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Relationship, Relationship, Operations, Operations
We had a great go-live with the product. However, we had some quality and speed issues at the start...
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Relationship, Relationship
The Sectra executive team have been very good. We met with them shortly after we had gone live, and...
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Relationship
Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.
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Relationship
One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...
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Relationship
I wish Sectra would support customer-owned cloud storage.
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Operations, Operations
As with a lot of other deployments, we have had significant networking issues with the product's...
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Product, Product
The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...
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Loyalty, Loyalty, Product, Product
Overall, the system's performance on the cloud has been good, but we are migrating data in the...
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Relationship, Relationship
Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...
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Loyalty, Loyalty, Product, Product
With our previous solution, an ED clinician could write a temporary report about a potential...
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Product, Product
The product is designed with reporting in mind. We can see from using other products that Sectra has...
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Product, Product
In terms of the stability of the program, it does quite complex things, but it seems to do them with...
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Loyalty
I don't think there were any expectations for Sectra PACS in terms of how it was going to work. I...
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Product
In Sectra PACS, we get a lot better functionality for viewing the actual images and transferring...
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Relationship
We have an ongoing problem with one particular bug that we have been engaged with Sectra about for a...
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Product
One of the frustrations with Sectra PACS is that our RIS and our PACS are separate. We came from an...
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Product, Product
One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...
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Product, Product
When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...
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Product
Because we are new with the Sectra PACS product, I don't think we have had any new technology rolled...
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Product, Product
What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...
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Loyalty
We would highly recommend Sectra PACS. We feel comfortable with Sectra PACS with other endorsements....
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Product
We have been with Sectra for quite a while, and there have been a lot of improvements in the...
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Product
Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...
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Relationship
Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...
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Relationship
There is a person who joined the Sectra team who is really proactive and engaged with our internal...
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Product
The ease of use of Sectra PACS depends on the end user. We have a different demographic of...
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Relationship
We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....
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Operations, Product
Our doctors and radiologists are busy, and the only avenue that they have for educational materials...
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Loyalty, Loyalty, Product, Product
There were some new functions that we asked Sectra for, and they implemented them. They implement a...
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Relationship, Relationship, Operations, Operations
Sectra has had some growing pains, and they need to improve in their project management and...
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Value, Value
Sectra is charging more than they used to. There are some things they used to do for us without...
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Operations, Operations
Sectra gives us, as administrators, options for how we want to use the system, and they do not force...
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Relationship, Relationship
When we bought Sectra PACS, the vendor said they supported a file that would ensure data...
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Operations, Operations
We received a certain amount of training from Sectra during the implementation, but if we want more...
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Product, Product
Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...
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Relationship, Relationship
We have extremely good service management, but Sectra is limited with back-end support at the...
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Operations, Operations
Sectra could do better with training. Sectra’s training is good, but I think most of our end users...
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Loyalty, Loyalty, Relationship, Relationship
Sectra is obviously very busy in the marketplace. They have been deploying quite a lot, and they...
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Relationship, Relationship
The thing I like the most about the product is that it is extremely good. I think Sectra is doing...
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Relationship, Relationship
The staff is approachable and helpful.
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Product, Product
The end users like Sectra PACS. The radiologists seem happy when the product performance is good.
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Relationship, Relationship, Product, Product
Overall, we like Sectra PACS, but we have had some issues lately, and it has taken some time to get...
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Product, Product
The PACS administrator portion for Sectra PACS is much harder to use and requires more work than our...
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Product, Product
It would be nice if we had a separate silo for images from Sectra Image Exchange Portal.
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Relationship, Relationship, Product, Product
The only thing that slightly complicates and confuses things with Sectra is that they operate a...
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Loyalty, Loyalty
All of our turnarounds with Sectra are within the defined SLA, but if they could turn things around...
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Loyalty, Loyalty
I would buy Sectra PACS again. There has been a massive change at the hospital recently; we have...
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Culture, Culture
With Sectra, most costs fall under the terms of service. We might make the odd request that is...
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Relationship, Relationship
I am a big fan of the relationship with Sectra. There is a very positive can-do attitude in my...
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Relationship, Relationship
Sectra will bring in resources from not only their team here but from other countries. They bring in...
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Relationship, Relationship
We would like Sectra to add more support engineers over the next year. We want more proactive...
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Product, Product
Sectra PACS is an excellent, powerful PACS. We like how easy it is to use. It is a best-of-breed solution....
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Product, Product
The biggest opportunity to improve the product is its ability to ingest more ologies. I guess the...
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Relationship, Relationship
We are really happy Sectra customers. Things have been fantastic. We have great workflows and solid...
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Loyalty, Loyalty, Product, Product
We have had no downtime with Sectra PACS. It is a great system, and we get well looked after by...
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Culture, Culture, Relationship, Relationship
Whether Sectra keeps all their promises is a hard question. Of course, there have been some...
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Culture, Culture, Product, Product
We don't have any issues with Sectra PACS. It works as promoted. That is good.
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Relationship, Relationship, Operations, Operations
Sectra could have a more active role in implementations. They are now stepping back and saying that...
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Culture, Culture, Value, Value
Sectra has always been very good at keeping us on the leading edge of their releases at no charge....
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Relationship, Relationship
All of our service delivery managers have been excellent; we just don't seem to keep the same one...
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Operations, Operations
The vendor's training isn't working perfectly. One big change is that Sectra has moved to...
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Relationship, Relationship
Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...
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Relationship, Relationship, Operations, Operations
Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...
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Value
Sectra doesn’t charge me for any project management stuff, but I am paying a lot of money, so that...
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Loyalty, Value
Sectra PACS has been working great. Right now, we have to add more licenses because we are growing....
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Relationship, Operations
We have a local representative from Sectra, and we work directly with them; that person has been...
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Relationship
We like how responsive Sectra is to our needs and input. When we first went live with their system,...
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Operations
Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...
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Culture, Value
In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...
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Relationship
We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...
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Product, Product
Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...
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Culture, Culture, Product, Product
In terms of imaging, the product works really well. It is very easy to view the images and have a...
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Operations, Operations
We don't really need training. When we did implement the product, the vendor set up loads of...
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Culture
Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...
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Relationship
Sectra has excellent service and support, and the application is intuitive and user friendly. Things...
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Loyalty, Loyalty, Product, Product
The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...
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Relationship, Relationship
Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...
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Value, Value
We have probably seen performance improvement in the reporting, and we are getting a fair amount of...
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Culture, Culture, Loyalty, Loyalty, Relationship, Relationship
We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...
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Loyalty, Loyalty, Product, Product
I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...
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Value, Value
As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...
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Product, Product
Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...
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Product, Product
Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...
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Relationship, Relationship
Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...
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Relationship, Relationship
Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...
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Operations, Operations, Product, Product
Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...
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Relationship, Relationship
Sectra could make more active use of our user group. It is now almost extinct. There are many good...
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Relationship, Relationship
The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...
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Product, Product
Sectra PACS' greatest strength is that it is reliable and has no downtime.
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Relationship, Relationship
Sectra could provide each customer with a customer number so that when the customer contacts the...
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Culture, Culture
Sectra could improve my customer experience around the high costs of maintenance contracts. I would...
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Relationship, Relationship
The strong points are the vendor's support and the functionality of their PACS application.
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Product, Product
One of the things that I like the most about Sectra PACS is how robust and efficient the system is.
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Relationship, Relationship, Product, Product
Sectra needs to invest more in statistics, business intelligence, and artificial intelligence to...
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Product, Product
The ease of use is what I like most about the product. The product's greatest strength is the...
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Product, Product
The vendor could improve the product by incorporating more post-processing tools and by making the...
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Relationship, Relationship
One of the vendor's strengths is problem resolution.
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Product, Product
The EMR's ease of use is one of the things that I like the most about the product.
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Culture, Culture
The vendor could improve the product around new contract maintenance.
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Culture, Culture, Relationship, Relationship
The vendor needs to be better at showing the road map, product enhancements, and new products and proposals....
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Product, Product
A strength of the product is the integration of post-processing tools. The system is also easy to...
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Operations, Product
We have gone through many upgrades in the past couple of years, and we have had zero issues. We have...
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Product
Sectra PACS is relatively intuitive. I have nothing but good things to say for Sectra.
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Relationship
Every time we have to call Sectra, they are quite responsive.
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Product, Product
Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...
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Relationship, Relationship
Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...
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Product, Product
When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...
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Product, Product, Value, Value
We have integrated applications from other vendors into Sectra PACS, and I think integration is one...
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Relationship, Relationship, Operations, Operations
The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...
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Product, Product
I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...
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Product, Product
Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...
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Relationship, Operations
The vendor's customer service and training are exceptional. They have great response times, and the...
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Operations, Operations, Product, Product
Sectra PACS is quite intuitive. We have had the system for a long time, so we don't need a lot of...
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Relationship, Relationship
One positive with Sectra is their service desk team. When I call, email, or contact the vendor about...
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Culture, Culture, Relationship, Relationship, Value, Value
When I have questions or ask the vendor whether they can resolve some issues for us, the vendor...
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Relationship, Relationship
The way Sectra handles things and the way they evolve is completely on point. I have read a few...
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Product
Overall, the Sectra product is great. There are certain components of the product that have a lot of...
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Relationship
Sectra has improved their ticket support. They used to attend to tickets less urgently. Sectra...
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Product
I would love to see a few items for which we requested technical changes to improve the workflow in...
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Culture, Product
I would buy Sectra PACS again with a few disclaimers. One classic example is a specialty package....
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Product
Sectra offers upgrades that introduce new functionality every year. Some of them are good, and some...
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Loyalty
Sectra told us that automatically attaching images to an email would be simple, but it is not that...
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Relationship
Sectra has done internal restructuring and education for their product. Also, their main phone line...
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Value
Sectra PACS is a cloud-based solution, and I think we get our money's worth.
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Product
Generally, the end users have been happy with Sectra. One of the things that was flagged on a state...
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Product, Product
Sectra PACS is a very mature product and has all the new features.
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Relationship, Relationship
We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....
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Relationship, Relationship
Sectra’s support website is very good. We can get all the information that we want without needing...
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Operations, Operations
Sectra has a very extensive teaching portal where they provide an online course.
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Relationship, Relationship
We had a big project with Sectra, and we had serious problems with reaching them and solving the...
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Relationship, Relationship
Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...
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Product, Product
Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...
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