Sectra PACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Sectra is falling behind a bit with their AI. One thing they could do better is provide connections...
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Sectra could be faster with their development. Sometimes it takes too long for them to release a...
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Sectra is a very established vendor that is reliable both from a product perspective and from a...
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The system is easy to use and intuitive for the users. We had many people who we had to train, and...
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We have a very fair working relationship with Sectra. They make a significant investment in their...
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Using Sectra PACS is very intuitive. The system has multiple layers for system administration, so it...
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Sectra is a stable, proven company. I would tell anyone looking to invest in a PACS that their team...
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Sectra is very easy to rate because I can compare the experience I have with them to the experience...
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The system is not expensive, and that is very important. Our maintenance contract includes...
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The product has a new user interface that the vendor is pushing us to move to, and the product has a...
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Sectra was very helpful with upgrading our health record. That was a major project, and we really...
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The software is very complete. We use the web viewer embedded in our health record to view the...
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The product is very easy to use. The vendor made a great tool, and it is very easy to set up. The...
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Sectra has come a long way in making it possible to store virtually everything in their VNA. Sectra...
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The platform is very good across the organization both within radiology and with the end users on...
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The vendor could do a bit more in terms of doing user groups and getting customer feedback with...
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We haven't yet been able to set up some of the things the PACS can do. That may be partly due to our...
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Our previous product was pretty awful. It used to go down about once a week for at least an hour at...
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We do have clinicians asking for additional functionality. With our old PACS, we would have been...
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We had to literally fight to get Sectra PACS because our partners were pushing us toward several...
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We have images transferred into our main PACS, and then we have a business-continuity PACS from...
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The quality of the training depends on which person we get from Sectra. Some people don't know as...
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Sectra PACS is a great PACS. It is a quality product. Everyone is happy with it. It is dead simple...
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Sectra's support has been really good. Sectra is normally quite good at responding and dealing with...
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We have some issues within Sectra PACS, and we have not been able to sort out whether those issues...
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The vendor can improve by adapting to local regulations. When we get new regulations, the vendor...
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The solution is quite good at handling the volume of our studies. The key strengths of the product...
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The implementation of the upgrade was quite long.
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One of the advantages of the Sectra PACS is the opportunity we have to propose improvements and have...
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The Sectra PACS has stayed very affordable and stable; we don’t have any issues with Sectra. In the...
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Sectra is fairly honest on the product they deliver and what kind of R&D they have for the road map...
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Sectra has stated they are a firm that makes and sells a PACS solution that is just for images, not...
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It took us several years to get used to Sectra’s support people in terms of how they communicate and...
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In terms of training, Sectra has a good portfolio. There is also someone that we can contact if we...
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Sectra PACS is definitely a very solid product. It is very stable. Our staff has called Sectra PACS...
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The user interface is very nice and tidy. Within the workflow, we are able to have our worklists...
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Sectra has a train-the-trainer approach to training. That works well in the sense that we can train...
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We have monthly operational meetings with Sectra where we can review operational things that went...
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We are hoping that Sectra keeps on building their support staff. Some of the support specialists are...
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Sectra's display protocols are very complicated. Sectra is now trialing smart display protocols, so...
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Sectra is a good organization with a lot of smart people. We just have to be prepared and ready for...
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Sectra mostly relies on video training. If we want training, we don't often have to ask for it. The...
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Connecting new bits and pieces to the system is always painful, but that isn't necessarily the...
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The solution's display is a little painful to view. I have heard that other vendors have a way of...
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When we go to the solution's portal, the information about our system is either very limited or...
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Sectra's support people are brilliant. They always make sure that we are fine. The product itself is...
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We have been doing a refresh of the product. We have had a difficult time with that refresh when we...
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Compared to our previous solution, we have had very little interruption in the service. The vendor's...
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Sectra has always been an organization that has been here to work with us on developments and...
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Sectra PACS is a very stable solution. That helps us because we are not chasing Sectra's tail trying...
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The solution is very intuitive and is microcustomizable. The vendor has provided a very good...
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Sectra has a very robust and solid system. There are just minor things they could improve, such as...
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We like Sectra PACS's versatility and reliability. If there is something for Sectra to work on, it...
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Overall, we are very satisfied with Sectra. We are happy with the choice we made to partner with them....
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I am very satisfied. I have worked with Sectra for many years, and I hope they continue to maintain...
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Sectra's online product is really bad, and it doesn't have easy ID support. That is the biggest...
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I set up the workstation monitors and everything else. Sectra doesn't do that anymore, so the setup...
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I would like administrator-level DICOM manipulations, imaging movement, and read-only access to...
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Sectra could improve their product by providing better image-sharing capabilities.
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Sectra's biggest strengths are their experience and expertise. I like the PACS' configuration abilities....
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To date, Sectra has been scaling up their support team and onboarding new engineers. We have found...
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Our experience with Sectra to date has been overwhelmingly positive for the most part, particularly...
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Some of Sectra's biggest strengths are their proactive service, professionalism, and technical...
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While Sectra has done some good work around integration and compliance with standards, we need more...
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One of the biggest opportunities for product improvement is to enhance the web viewer.
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Sectra's biggest opportunity to improve is their service. We want Sectra to have a high frequency of...
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The reliability and user-friendliness are the main strengths of Sectra PACS. We like the reliability...
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The main improvement the vendor could make is providing even more innovative integration of AI.
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From a managerial point of view, I have some issues with Sectra. The issues are with Sectra’s...
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The users are extremely happy with the product, and the application itself is good. The dynamic...
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Sectra is quick to resolve problems, and they are a very transparent vendor. They are good at...
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We can open images very quickly, and their visualization is excellent. Sectra PACS is intuitive and...
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I may be unaware of some of the vendor's products, but it would be great if the vendor had a...
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The system is reliable and always has uptime. The functionality is very strong.
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Sectra should consider lowering the prices on the licenses. They are very expensive.
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The user element of Sectra PACS is really good. Where we have struggled is with the verbal dictation...
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There are some things we are lacking from Sectra that we are hoping to get in a future upgrade....
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There is regular patching of Sectra PACS and that requires scheduled downtime, and things have...
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The initial training from Sectra is good. The ongoing training is a bit sporadic sometimes.
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The Sectra product works as promoted. Essentially, the solution meets expectations. It is very good...
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Sectra is responsive with their web support. They are quite flexible. They are proactive. Obviously,...
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The Sectra PACS is not cheap. And even minor changes to the contract can be expensive when we...
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The only thing I would recommend to Sectra would be continued system interoperability. The...
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We are a new Sectra customer, and we are still in the honeymoon phase, but I fully expect that the...
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We have become working friends with Sectra. The relationships we have with the service teams, the...
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Sectra's greatest strength is their support. We really like the product's stability too. We don't...
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The vendor could introduce uninterrupted maintenance to improve my experience as a customer.
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The product is very good, and Sectra is excellent as a vendor. We have a great relationship with them....
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The product is very intuitive and easy to learn.
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We have integration issues from time to time when changes are made to our other systems.
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Sectra continually looks to improve their product from user feedback, and regular upgrades are one...
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An opportunity for Sectra to improve would be to offer automatic report distribution to referrers...
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It would improve my experience if Sectra offered continued education post-implementation.
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Support with Sectra hasn't been as good as it was with our previous vendor. This may be due to the...
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Sectra has subcontracted with an RIS vendor, and both have separate support systems. That issue...
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Sectra PACS is compliant with international standards, and that allows our PACS to integrate with...
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We work with a Sectra team that is very proactive and has a high degree of technical knowledge.
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Sectra visits us regularly and addresses any issues we may have. I really like their support. Sectra...
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Sectra could improve by organizing events to promote user knowledge.
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We like that Sectra is dedicated to the imaging space and that they can deliver systems outside...
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We would like to see Sectra work more closely with our local IT department. Sectra needs to be...
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The annual maintenance fee is very high. Sectra should consider lowering it.
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We don't have to train anyone when there is an upgrade. It would be a different thing if the system...
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Sectra always has new initiatives of what they can do and what may be available in the future....
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The vendor isn't able to supply a good web portal for referring physicians and patients to access...
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The process of delivering new technology is very slow. The vendor has promised us some enhancements...
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If I needed to buy a new PACS, I would move to a cloud PACS. I think that server-based PACS are a...
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The vendor's communication about new things is ineffective. We get some information concerning new...
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Sectra PACS isn't easy or simple to use. It definitely isn't a smart application. I would like to be...
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Sectra's headquarters are located in Sweden. We have a development group in our area, and we give...
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The vendor's biggest strength is their sophisticated product. The things I like best about the...
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Sectra could provide increased visibility into certain things. They could also do site visits more...
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We provide teleradiology to multiple sites, and the system has historically integrated seamlessly...
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One of the original promised items during the demonstration was workflow orchestration. Since then,...
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Many basic tools that were available in our prior PACS will be added in the next upgrade this year.
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The support and quality of the product delivered have been very good.
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Sectra PACS is perfect for our daily work. It is a very fast system, and it is comfortable to use....
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Sectra's licenses, especially for features like mammograms, are really expensive compared to other...
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Sectra isn't able to supply the reports that we need for our government. The vendor also won't let...
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Some of Sectra's biggest strengths are their quick response time and the quality of their responses....
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Sectra PACS' solution works well for our team and allows us to enjoy a high level of usability. I am...
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Sectra doesn't nickel-and-dime us. If something is outside of their scope, then they will come back...
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Integration with our RIS system is probably the biggest step. Sectra needs to take us there next. We...
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Sectra is a very engaged company. They are interested in every facility, and they don't hide things....
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One of our regional partners had an issue at one of their sites. Sectra told them how to fix it and...
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When Sectra pushes out an update, they turn on all of their parameters, and it is up to each site to...
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Sectra is very good with some parts of our change requests, but they are very bad about other parts....
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We want the vendor to make changes so that we can get access on a cell phone or tablet for exam...
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I haven't seen any records about us having difficulties with the system. Having a centralized PACS...
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An opportunity to improve the product is adding the ability to export the medical reports...
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Sectra PACS is a quality system that has the functionality our end users need to be effective.
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Sectra's greatest strength is their commitment to customer availability.
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We like the reliability of the product. It is intuitive and easy to use.
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The product is intuitive to use. I like the ease of use and the possibility of creating our own...
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It would be nice if a notification could go out to doctors and their offices when an exam is ready...
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I consider Sectra to be a partner because they listen to our problems and help us find solutions....
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I feel like Sectra could be more communicative and proactive in their relationship with us. Right...
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Sectra has a great product that is easy to use and very customizable.
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The product has a lot of potential, but Sectra needs to fine-tune some modules like Image Exchange...
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Sectra PACS was expensive, but everything is on track for having a good ROI. There were some...
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I would buy Sectra PACS again with the caveat that I would be a lot more cautious and detailed. I...
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Sectra is pretty good at keeping their promises. Anything that wasn't on time with the...
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The training from Sectra went very well. The software is integrated with different organizations...
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Sectra's support people are very good to work with. When I have had problems, the support people...
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Sectra's biggest strength is that they have a good, functioning system. What I like most about the...
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The biggest opportunities for improvement mostly have to do with the use of the product and the...
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We were wise enough after the first round of contracting to realize where the weak points were and...
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The product does exactly as it says on the tin. Most of our users actually say that it is one of the...
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Sectra is embedded in the NHS, so they understand the peculiarities of national healthcare service....
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We operate and look after a number of IT clinical systems, and Sectra is the best company to deal...
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With my knowledge from all of our sites and what I have heard from my colleagues, I wouldn't...
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Sectra keeps all promises, and they are quite easy to hassle with. It is a bizarre situation, and if...
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I really like Sectra PACS. It is generally very user friendly. The vendor has made good improvements...
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Sectra is very responsive when it comes to their customers. They involve their customers and users...
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We generally have a good contract and relationship with the vendor when it comes to costs. To a...
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We have moved to a new online portal. That has been fine, but given the normal usability of Sectra's...
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Sectra's help desk has provided us with all of the services that we require, but they seem to be...
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Sectra is very proactive. I have got no knowledge of a company that we deal with that is as...
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There is no better value out there. We went through quite a hard-nosed, competitive framework...
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The things we get with Sectra seem pretty straightforward and fair. We don't think that they are...
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The vendor provides us with yearly upgrades for product enhancements, and those implementations...
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Sectra's biggest strengths are that the PACS is easy to use and that it is easy to integrate into...
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The main change Sectra could make to improve our experience would be to support customer-supplied...
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The product is fantastic and a great price for our organization.
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The 24/7 technical support people are good, and they are always ready to help. I never go without a...
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Some of Sectra's key strengths are their professionalism, competence, and availability when...
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I really like the product. It meets the technical and functional requirements necessary for our organization....
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One opportunity that the vendor has to enhance the product is to eliminate some technological...
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We like the integration with Sectra PACS. The system helps technicians find images from several...
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The maintenance is expensive. Our cost is very high, but maybe Sectra could lower the cost.
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The training wasn’t very good, but that wasn’t Sectra’s fault; it was the hospital’s fault. Our...
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Sectra PACS is a very flexible system. It can be a bit confusing for end users because it works in...
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We have integrated some systems with Sectra PACS. We write reports in the system, and they get...
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One thing that the vendor could do to enhance our product experience would be to reduce the...
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The quality of support from Sectra is good. We have problems with support when the users don't get...
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Sectra isn’t much more expensive than their competition. Sectra is better at most things, so they...
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If someone were to consider Sectra PACS, I would strongly recommend they listen to and involve...
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Every time I get a migrated study as a stack, I have to split it manually. That seems unnecessary....
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It is very important for hospitals to listen to Sectra about how things should be migrated, and...
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Sectra wants us to pay for a certain kind of imaging functionality. Most hospitals have some sort of...
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I really like Sectra's professionalism and the quality of their service. I would say that those are...
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My favorite things about the product are its stability and reliability.
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Sectra needs to improve the system's integration with other applications in order to improve their...
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One of Sectra's strengths is their in-depth product knowledge. I really like Sectra PACS' stability.
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One of the biggest Sectra strengths is that they are approachable and responsive to my queries and...
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Sectra PACS is not a stripped-down web component. Sectra always delivers the full PACS...
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Sectra's support is very reliable. Their support people are always available when we need them....
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Sectra spends time with their customers. During the pandemic, they did that on Teams. Sectra is good...
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Before we bought Sectra PACS, we used a different solution. We had a bunch of providers who had...
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I managed to learn the system in a very short time, so it is very easy to use. Sometimes, my people...
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There is always room for confusion when buying something from a supplier, but the solution's...
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The system's quality is good, but its response time is often too long. The solution has some...
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The product is quite good. In our region, we demand a bit of referral information. We are quite...
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The product is not top notch. The vendor needs fewer engineers and more users in the development....
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The product is quite cheap for us, but the vendor does have extra charges. In my country, the vendor...
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Sectra PACS is a good system. It runs well and is stable. The best thing I like about Sectra is the...
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We have a first line of support, but sometimes with difficult issues, the support falls back on the...
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When we do a project with Sectra, there is always good cooperation. They don’t sell us a project and...
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There are sometimes a couple of pain points. The vendor has very good people, but there are not...
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I like Sectra. We have a good relationship with them, and they respond quickly, especially in our...
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Radiologists do a lot of CTs and are required to save them in different places. I have heard that...
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The price is reasonable, and contacting the vendor has been very easy. They have not charged us...
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We are integrating the PACS directly with our HIS. The HL7 integration has worked perfectly.
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The clinicians are directly viewing the images on their workstations. They are quick learners and...
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We like that we can do all our reads in Sectra PACS. However, it lacks tools for perfusion analysis....
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We would like Sectra to work on AI integration for radiology diagnostics over the next couple of years....
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There are a lot of shortcomings in Sectra’s system, and we work very closely with the vendor to try...
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Sectra is quite good at charging for things. Sectra PACS is not the cheapest system if we look at...
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What I like about the product is that it is developed in Sweden, and they have a true knowledge...
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Sectra's biggest strengths are that they are innovative, friendly, cooperative, and patient.
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The best thing that the vendor could do to improve the product would be to master all of the daily...
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My favorite things about the product are that it has a functional scope and that it is highly contemporary....
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I like that Sectra PACS allows administrators to give their users a lot of options. Administrators...
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Most of the time, Sectra delivers good work. That isn't something that I am impressed with, but I am...
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There are some packages that Sectra released as their own products but that they didn't evolve....
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We have a contract with Sectra. They are bound to some obligations through the contract, but they...
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We have run Sectra PACS for a long time as the product has evolved. Since we have had the product...
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The highlight of working with Sectra is that they are really professional. That is one of the many...
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We are a small customer, and sometimes it feels like Sectra favors the bigger customers. We have...
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Everyone likes working with Sectra. We have never discussed leaving them.
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Sectra is very keen to listen to our needs. Doing so benefits them because we are paying their...
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Sectra PACS' integration with other systems is still a bit lacking from an EPR point of view....
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Our recent upgrades for Sectra PACS have been excellent. Our only problem with upgrades is that we...
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Sectra's support has been excellent. The vendor's people are very good at looking for errors and...
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Sectra is a very engaging company. They are happy to talk to us on a personal level and give us...
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From a stability point of view, we haven't had any issues with the solution for several years. It...
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We plan on sticking with Sectra PACS because of the interoperability options it gives us with nearby...
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We appreciated that when we had to replace some scanners, the replacements were done free of charge...
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Whether the product can integrate strongly with things depends on our licenses. Their price range is...
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Sectra has an excellent help desk that speaks our language and provides 24/7 support. We really...
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Sectra's support is good at handling incidents, but regular tickets can sit for weeks. When we need...
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Sectra is a very reliable firm. They are very active in terms of providing support for customers....
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Sectra PACS is a very reliable application. The solution is very intuitive. It leaves nothing to be...
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The vendor wants to sell their products. For example, if I have a problem, the vendor will tell me...
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I personally would buy the system again. The product is okay, but the way the vendor deals with our...
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The vendor keeps their promises most of the time. We are a fairly large organization with all kinds...
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The vendor doesn’t ask for money for everything. They help us. They charge, but they are fair.
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The vendor's training is rated a little low. We have a very good PACS administrator that is highly...
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A few years ago, there was a very hectic period of time when we had a lot of issues with hanging...
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We got what we expected from the product, although dose tracking has been a little difficult. The...
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We would like to upgrade without having downtime in the system, but that isn't possible. Having the...
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The ease of use is okay in the system, especially because the system has deep viewing possibilities....
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I think the vendor is delivering new technology. We have some AI solutions, which are difficult to...
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The vendor is a European company, and we used to have support people who spoke our language. During...
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I would recommend the product to other hospitals. We have a lot of things that we are planning to do...
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The system is very stable. It is a good PACS. Sectra is one of our partners. There is no possibility...
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Sectra always delivers what they promise.
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Sectra charges us according to our contract. There are no hidden charges or fees. Sectra gets paid...
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We have a decision in the region to use Sectra PACS to store as many pictures from different...
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Sectra PACS is very simple. It has very little downtime when I compare it with products from other...
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Sectra does upgrades at night because that makes things much easier for us. The vendor has very...
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Learning how to use Sectra PACS doesn’t take the radiologists a very long time. When people come...
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Sectra has a good service organization. They respond promptly. They often respond during weekends,...
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Sectra grew really fast and wasn't really able to deliver the service that they used to deliver a...
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Sectra PACS does not have as many advanced features as other PACS solutions have. People can do more...
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I am very happy with Sectra. I have always found them to be very helpful and quick to respond. A lot...
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Sectra PACS has become very popular, and there are a lot of people who need to be upgraded. The...
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