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Sectra PACS (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
If anything does happen to alert us, the vendor will respond to it and then actively talk to us...
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Manager
Sectra put thought into the design of the software. It is basically running on standard software...
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Director
Sectra PACS works well. The users like using it. It has the functionality that our users need. Quite...
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Director
There are a couple of things that would improve Sectra PACS. One thing would be better auditing...
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Director
There are a few issues with how Sectra PACS stores images. The thumbnails and the folders have a...
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Physician
It wasn't the radiologists who chose the Sectra system. It was the IT department. The IT department...
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Physician
Sectra is not directly supporting us. We have to go through the owner, which is the IT department....
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Physician
I asked the vendor whether they could offer services that included a digital media archive with...
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Analyst/Coordinator
We went through an upgrade for Sectra PACS, and there were several new functions that the vendor...
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Analyst/Coordinator
There are minor bugs in Sectra PACS, and they aren't always solvable unless we wait for another...
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Analyst/Coordinator
In Sectra PACS, there is cross-hair functionality that automatically links images together. That...
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Analyst/Coordinator
Sectra PACS is a good software program, and users can become quite familiar with the basic...
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Analyst/Coordinator
Sectra is a huge vendor in our country. Their customer base has grown on such a large scale that it...
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Analyst/Coordinator
I am a fan of all the plug-in modules. Those are easily available and easier to implement than...
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CIO
Sectra separated from Philips, so now we are getting support from the same people that worked for...
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CIO
We are thinking of changing from Sectra because we have this impression that this new vendor is more...
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CIO
We need more intense support. It is a very long process to get upgrades; it takes a year. That is...
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Manager
Sectra needs more employees; they have many customers and projects right now.
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Manager
We like that Sectra tries to follow a good development plan to take the product into the future.
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Manager
Sectra keeps their promises. Sectra has many highly qualified people.
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Manager
We would like Sectra to travel more to customers to present new products and listen to customer...
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Manager
Sectra's trial licenses are free for a period of time.
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Manager
I have been working with Sectra for over a year. Because of the pandemic, I have still not received...
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Manager
We are using an older version of this product. We have struggled with our service partner in the...
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Physician
As we work with Sectra in a C/S provider setting, our largest challenge is getting our opinions...
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Physician
Sectra could be much more open about why certain changes are difficult to implement and about the...
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Physician
Our deployment is a shared implementation of Sectra PACS across our entire region. Unfortunately,...
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Physician
The largest challenge for me personally has been setting up display protocols and dynamic worklists....
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CIO
We have an ongoing issue with Sectra, but we are getting it figured out. What I like most about...
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CIO
I have never had complaints from our team about Sectra’s training. They located specific people to...
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CIO
The only place where we had some issues or problems was with Sectra's universal viewer product....
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CIO
I could not live without Sectra. Of all the companies we have worked with, they are the ones pushing...
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CIO
Sectra’s support is available 24/7. They are very proactive. They do not just wait for problems to...
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CIO
We had something really unique that we wanted Sectra to do, and they weren’t able to do it. However,...
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CIO
The price that Sectra gave us was for new integrations along with the adoption of the tools they...
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Manager
Sectra has a good understanding of the market. They have competent employees and good products.
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Manager
Sectra charges a lot for their product, and they know how to charge us overall.
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Manager
I am not sure whether any vendor meets all of our needs. There are many specialties in the hospitals...
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Manager
Overall, the support is good, and the emergency cases are handled well. Our problem is that minor...
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VP/Other Executive
We don't have Secta's RIS. That is a shame because our biggest problems are with our own RIS....
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VP/Other Executive
I am very content with Sectra PACS. It is a very reliable product in the technology world. The...
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Manager
I like Sectra’s professionalism. I like that they are very available. I like the confidence that I...
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Manager
We like Sectra's customer-driven approach. They are willing to listen to our feedback and needs. We...
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Manager
Some of the vendor's application specialists could be more updated on our status and needs. They...
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Manager
Sectra PACS is very easy to use. It allows us to export and integrate images. We look at exams that...
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Manager
Sectra always had great responsibility and professionalism whenever they were called upon to...
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Manager
I would surely buy the system again. It is a good system. The product works as promoted pretty well,...
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Manager
If people get trained properly, I think the ease of use is good with the system. If people know what...
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Director
We have had a good experience with Sectra. We will be moving parts of our environment to their...
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VP/Other Executive
We have a contract in place, but sometimes we don't know all the facts that are relevant to a...
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VP/Other Executive
Most of the costs are part of the project, so we do not have extra costs. If there were a dedicated...
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VP/Other Executive
Sectra could have an emphasis on the ability to pull things again. We would also like to see more...
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Director
I wish the vendor's services could be better. The amount of downtime that we have had with their...
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Director
Unfortunately, our experience with the system has been getting worse. We are going through a...
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Director
We have had a lot of discussions with the vendor's leadership. Having Sectra PACS is one thing, but...
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Manager
Sectra has been incredibly responsive throughout the COVID-19 crisis, as they always are. We had an...
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Manager
Sectra is the only original PACS vendor who does something really good with pathology. Sectra has...
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Manager
When introducing the VNA in the project space, I really had some issues with Sectra on the things...
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Manager
Half of the quality of the system depends on the hospital's implementation. The solution works very...
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Manager
There is something wrong with one of the radiology department’s systems. That is a problem for the...
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Manager
We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...
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Manager
Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...
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Manager
Sectra's service is excellent. They are always advancing outside of typical imaging centers and...
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Manager
Sectra PACS product is really good, but we have to pay a lot for it because it is quite pricey....
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CIO
The solution is a good functionality solution. The radiologists use the PACS. They are happy with...
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CIO
Sectra is really bad when it comes to integration and interoperability. We are moving from smartness...
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CIO
Nobody is in favor of having Sectra’s product for the long term, but the plan was to have the...
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CIO
Going with Sectra was really a mistake. Getting certain kinds of images to be annotated for...
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CIO
We have to force or build a specific plan around radiology to prevent things and protect the...
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CIO
It is disrespectful to humanity when company leaders are focused on profits instead of the value of...
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CIO
The vendor is crazy with their contracting. They are asking for the support agreement to cost more...
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CIO
Sectra PACS is more complete and mature than our previous PACS. We can centralize better because...
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CIO
We have had issues. Unfortunately, Sectra is not doing any better. The system is very well managed....
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CIO
We had our executives talk to Sectra's executives to get the support we needed, but the support...
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CIO
Sectra has struggled with the system's performance. They don't investigate issues or put a lot of...
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CIO
There are no issues with the integration, and the implementation was okay. The ease of use is also...
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Manager
Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...
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Manager
The users are saying that they really like the solution. There are actually a lot of features in there....
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Manager
Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...
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Manager
Sectra must have really good developers. They did a really tight time frame for implementation. The...
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Manager
Sectra's training would get a low score; they didn't train the users. The training was very generic....
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Manager
Sectra has offered the instant messenger software free of charge. That was right at the onset of the...
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Manager
Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...
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Manager
Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...
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Manager
Sectra PACS is very user friendly and intuitive, so we don’t have to think a lot. It is easy for me...
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Manager
The quality of Sectra's service and support could be a little bit better. Sometimes when we create a...
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Manager
When COVID-19 started, we didn’t experience high volumes of patients, but we did have questions....
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Manager
Sectra PACS has a lot of integration possibilities with other vendors. It is usually the other...
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Manager
Sectra doesn’t avoid charging for every little thing, and that influences how we get our money’s...
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Director
Sectra is outstanding when it comes their knowledge. They have many highly competent people.
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Director
Sectra understands the need for a flawless workflow in all aspects of radiology. Also, they are best...
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CMIO
We have always had a really excellent relationship with Sectra. The vendor has always been extremely...
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CMIO
I give the vendor a high rating for executive involvement. We can more or less get on the phone and...
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CMIO
I don’t think anyone agrees on what interoperability is. With Sectra, we have had some good work...
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CMIO
Sectra has definitely not charged us for every little thing. We have done joint developments where...
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CMIO
Sectra absolutely keeps all of their promises. Sectra is strong in innovation. Our engagement and...
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CMIO
We are expecting to make real progress with our initiative with Sectra. I have a lot of optimism and...
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CIO
Recently, Sectra sent us an eLearning platform regarding new professionals, physicians, and...
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CIO
Sectra is very good about doing integration with no costs. Integration is included in the contract,...
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CIO
We didn’t get the last upgrade, but I know Sectra is improving, and I don’t have any complaints...
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CIO
Sectra’s support is very good. The support people always check on the hospital proactively. The...
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CIO
We had plans to replace Sectra because of a partnership we have with another vendor, but I suspended...
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