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Sectra PACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
User Commentary
Physician
Sectra PACS' integration with other systems is still a bit lacking from an EPR point of view....
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Physician
Our recent upgrades for Sectra PACS have been excellent. Our only problem with upgrades is that we...
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Physician
Sectra's support has been excellent. The vendor's people are very good at looking for errors and...
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Physician
Sectra is a very engaging company. They are happy to talk to us on a personal level and give us...
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Physician
From a stability point of view, we haven't had any issues with the solution for several years. It...
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Director
We plan on sticking with Sectra PACS because of the interoperability options it gives us with nearby...
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Director
We appreciated that when we had to replace some scanners, the replacements were done free of charge...
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Manager
Whether the product can integrate strongly with things depends on our licenses. Their price range is...
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Manager
Sectra has an excellent help desk that speaks our language and provides 24/7 support. We really...
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Manager
Sectra's support is good at handling incidents, but regular tickets can sit for weeks. When we need...
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Manager
Sectra is a very reliable firm. They are very active in terms of providing support for customers....
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Manager
Sectra PACS is a very reliable application. The solution is very intuitive. It leaves nothing to be...
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Manager
The vendor wants to sell their products. For example, if I have a problem, the vendor will tell me...
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Manager
I personally would buy the system again. The product is okay, but the way the vendor deals with our...
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Manager
The vendor keeps their promises most of the time. We are a fairly large organization with all kinds...
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Manager
The vendor doesn’t ask for money for everything. They help us. They charge, but they are fair.
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Manager
The vendor's training is rated a little low. We have a very good PACS administrator that is highly...
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Manager
A few years ago, there was a very hectic period of time when we had a lot of issues with hanging...
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Manager
We got what we expected from the product, although dose tracking has been a little difficult. The...
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Manager
We would like to upgrade without having downtime in the system, but that isn't possible. Having the...
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Manager
The ease of use is okay in the system, especially because the system has deep viewing possibilities....
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Manager
I think the vendor is delivering new technology. We have some AI solutions, which are difficult to...
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Manager
The vendor is a European company, and we used to have support people who spoke our language. During...
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Manager
I would recommend the product to other hospitals. We have a lot of things that we are planning to do...
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Manager
The system is very stable. It is a good PACS. Sectra is one of our partners. There is no possibility...
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Director
Sectra always delivers what they promise.
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Director
Sectra charges us according to our contract. There are no hidden charges or fees. Sectra gets paid...
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Director
We have a decision in the region to use Sectra PACS to store as many pictures from different...
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Director
Sectra PACS is very simple. It has very little downtime when I compare it with products from other...
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Director
Sectra does upgrades at night because that makes things much easier for us. The vendor has very...
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Director
Learning how to use Sectra PACS doesn’t take the radiologists a very long time. When people come...
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Director
Sectra has a good service organization. They respond promptly. They often respond during weekends,...
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Director
Sectra grew really fast and wasn't really able to deliver the service that they used to deliver a...
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Director
Sectra PACS does not have as many advanced features as other PACS solutions have. People can do more...
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Manager
I am very happy with Sectra. I have always found them to be very helpful and quick to respond. A lot...
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Manager
Sectra PACS has become very popular, and there are a lot of people who need to be upgraded. The...
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Manager
Sectra doesn't make promises that they can't keep. I have never been promised anything that was...
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Manager
In terms of actually deploying upgrades, Sectra is brilliant. There is on-site support. Whenever we...
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Manager
I have never had a problem with getting support when I have needed it. Even after hours, there is...
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Manager
Sectra doesn't immediately turn around and wave a charge in front of our faces when we ask them to...
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Manager
There are two key areas that other vendors have, but that Sectra doesn't have the same level. The...
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Manager
The vendor's support deserves a very high score. Sectra's support people have been outstanding over...
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Manager
I don't think that I have ever needed to try to go to the vendor's executives. We deal with our...
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Manager
We aren't staying with Sectra PACS, but if the choice were up to me, I would have stayed. I really...
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Manager
I like Sectra PACS' quality. Its integration with other systems is unbelievably complicated, but it...
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Manager
I don't feel like our hospital has been taken for a ride in terms of cost. I think that it has one...
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Manager
My experience with Sectra's training has been brilliant. We haven't had face-to-face training for a...
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Director
The product is useful enough, and it is pretty simple to manage. From a user point of view, we have...
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Director
The vendor is always helping support the system. They have been pretty consistent over the years....
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Director
There are a couple of architectural things that I would like to see be improved in the PACS with the...
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Physician
Sectra could put more effort into improving their functionality. They are missing some really basic...
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Physician
The vendor's implementation services are good. We determine the cycles of doing big and small...
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Physician
We don't do phone or web support. We just talk to the vendor. Sectra's support is fantastic.
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Physician
Our satisfaction with Sectra will only increase. They are building a really good AI platform that...
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Physician
I feel really positively about Sectra. They help us achieve our goals, and they pair their...
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Physician
Sectra charged us for something that they shouldn't have, so we brought the issue to them, and they...
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Physician
We have worked with the vendor to improve integration. The vendor's developers are helping us with a...
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CIO
The main reason I like working with Sectra is the direct, personal, long-lasting, consistent contact...
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CIO
What I least like about working with Sectra is when there are delays, and we are in a state of...
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Manager
I think Sectra PACS is more mature than another PACS we use. For instance, from an administrator's...
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Manager
The way Sectra acts as a partner is that they think along with us about how we can solve or do...
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Manager
Sectra could lower the prices to be a perfect vendor.
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Director
Sectra has a great support team that is knowledgeable and able to troubleshoot and resolve any of...
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Director
I have noticed that Sectra has increased their support costs a lot, and that is hard to see because...
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Director
The technicians at Sectra do a lot of testing before they send out upgrades and updates. The...
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Director
One thing I have noticed is that we build relationships with the folks at Sectra and value them....
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Director
We are not in the US, and we feel like Sectra needs to better test and develop products in all the...
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Director
We are very happy with Sectra PACS. I don’t see any significant reason to change systems. Its...
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Director
Sectra is very responsive and open to ideas. If they do not accept an idea that we bring them, they...
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Director
There are lots of opportunities to expand functionality in Sectra PACS. Sectra is gaining ground...
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Analyst/Coordinator
I would buy Sectra PACS again in a heartbeat. I am sure the corporation will stay with Sectra PACS...
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Analyst/Coordinator
The system is very user friendly. As soon as someone has a username and password, they can pretty...
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Analyst/Coordinator
The vendor's service is good. We haven’t had to deal with the vendor a lot because we have been with...
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Analyst/Coordinator
On the vendor's page, any end user can look up the training modules or look up whatever they want to...
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Analyst/Coordinator
There are a couple of things that we would really like to be integrated into Sectra PACS, but those...
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Analyst/Coordinator
I don’t need to worry about the upgrades at all because Sectra runs with them. The vendor is very...
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Analyst/Coordinator
With the way the vendor's model is set up, we have to pay for all our licenses. If I add a new...
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Physician
We had a problem with Sectra PACS with linking two different exams for the same patient. Sectra was...
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Physician
Sectra PACS is very easy to use. We have residents that can use it very well. That is very important...
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Physician
The way we do examinations in our region is different from others. However, we would sometimes like...
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Physician
There have been times when Sectra has detected a problem before we have, and they have called us...
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Physician
Recently, we had training from Sectra for an upgrade, and it was really good. They showed us the new...
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CEO/President
Sectra PACS is outstanding compared to the other PACS solutions in our country. Sectra would win...
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CEO/President
We are very proud to have Sectra PACS. It is an amazing software program that helps us accelerate...
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CEO/President
One very good thing about Sectra is the 24/7 support. That is so appreciated. We can call the vendor...
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CEO/President
For the implementation, we had a lot of meetings with Sectra people who came to speak with us and...
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CEO/President
Sectra is growing, and they need to have more staff. We have some projects coming up, and Sectra...
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Analyst/Coordinator
The upgrades are as stated and seamless. We don’t have issues with prolonged downtime. Sectra...
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Analyst/Coordinator
The vendor's ongoing support is actually awesome. We can easily get ahold of someone when we have...
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Manager
Sectra actually listens to their customers and institute changes fairly quickly if they sense that...
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Manager
I like the fact that there is an upgrade every year. The upgrades are very organized. We have a test...
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Manager
Sectra has a customer portal where we can log and track any service calls. Everything is documented....
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Manager
Sectra is smart enough not to make promises they can’t keep. If we talk to some salespeople,...
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Manager
Sectra is always developing and adding on. The functions are there; we just haven’t been able to buy...
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Manager
Sectra has proactive monitoring. If a service stops at night, they reach out to let us know what the...
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Manager
If anything does happen to alert us, the vendor will respond to it and then actively talk to us...
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Manager
Sectra put thought into the design of the software. It is basically running on standard software...
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Director
Sectra PACS works well. The users like using it. It has the functionality that our users need. Quite...
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Director
There are a couple of things that would improve Sectra PACS. One thing would be better auditing...
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Director
There are a few issues with how Sectra PACS stores images. The thumbnails and the folders have a...
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Physician
It wasn't the radiologists who chose the Sectra system. It was the IT department. The IT department...
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Physician
Sectra is not directly supporting us. We have to go through the owner, which is the IT department....
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Physician
I asked the vendor whether they could offer services that included a digital media archive with...
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Analyst/Coordinator
We went through an upgrade for Sectra PACS, and there were several new functions that the vendor...
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Analyst/Coordinator
There are minor bugs in Sectra PACS, and they aren't always solvable unless we wait for another...
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Analyst/Coordinator
In Sectra PACS, there is cross-hair functionality that automatically links images together. That...
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Analyst/Coordinator
Sectra PACS is a good software program, and users can become quite familiar with the basic...
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Analyst/Coordinator
Sectra is a huge vendor in our country. Their customer base has grown on such a large scale that it...
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Analyst/Coordinator
I am a fan of all the plug-in modules. Those are easily available and easier to implement than...
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CIO
Sectra separated from Philips, so now we are getting support from the same people that worked for...
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CIO
We are thinking of changing from Sectra because we have this impression that this new vendor is more...
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CIO
We need more intense support. It is a very long process to get upgrades; it takes a year. That is...
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Manager
Sectra needs more employees; they have many customers and projects right now.
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Manager
We like that Sectra tries to follow a good development plan to take the product into the future.
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Manager
Sectra keeps their promises. Sectra has many highly qualified people.
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Manager
We would like Sectra to travel more to customers to present new products and listen to customer...
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Manager
Sectra's trial licenses are free for a period of time.
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Manager
I have been working with Sectra for over a year. Because of the pandemic, I have still not received...
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Manager
We are using an older version of this product. We have struggled with our service partner in the...
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Physician
As we work with Sectra in a C/S provider setting, our largest challenge is getting our opinions...
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Physician
Sectra could be much more open about why certain changes are difficult to implement and about the...
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Physician
Our deployment is a shared implementation of Sectra PACS across our entire region. Unfortunately,...
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Physician
The largest challenge for me personally has been setting up display protocols and dynamic worklists....
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CIO
We have an ongoing issue with Sectra, but we are getting it figured out. What I like most about...
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CIO
I have never had complaints from our team about Sectra’s training. They located specific people to...
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CIO
The only place where we had some issues or problems was with Sectra's universal viewer product....
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CIO
I could not live without Sectra. Of all the companies we have worked with, they are the ones pushing...
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CIO
Sectra’s support is available 24/7. They are very proactive. They do not just wait for problems to...
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CIO
We had something really unique that we wanted Sectra to do, and they weren’t able to do it. However,...
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CIO
The price that Sectra gave us was for new integrations along with the adoption of the tools they...
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Manager
Sectra has a good understanding of the market. They have competent employees and good products.
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Manager
Sectra charges a lot for their product, and they know how to charge us overall.
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Manager
I am not sure whether any vendor meets all of our needs. There are many specialties in the hospitals...
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Manager
Overall, the support is good, and the emergency cases are handled well. Our problem is that minor...
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VP/Other Executive
We don't have Secta's RIS. That is a shame because our biggest problems are with our own RIS....
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VP/Other Executive
I am very content with Sectra PACS. It is a very reliable product in the technology world. The...
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Manager
I like Sectra’s professionalism. I like that they are very available. I like the confidence that I...
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Manager
We like Sectra's customer-driven approach. They are willing to listen to our feedback and needs. We...
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Manager
Some of the vendor's application specialists could be more updated on our status and needs. They...
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Manager
Sectra PACS is very easy to use. It allows us to export and integrate images. We look at exams that...
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Manager
Sectra always had great responsibility and professionalism whenever they were called upon to...
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Manager
I would surely buy the system again. It is a good system. The product works as promoted pretty well,...
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Manager
If people get trained properly, I think the ease of use is good with the system. If people know what...
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Director
We have had a good experience with Sectra. We will be moving parts of our environment to their...
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VP/Other Executive
We have a contract in place, but sometimes we don't know all the facts that are relevant to a...
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VP/Other Executive
Most of the costs are part of the project, so we do not have extra costs. If there were a dedicated...
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VP/Other Executive
Sectra could have an emphasis on the ability to pull things again. We would also like to see more...
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Director
I wish the vendor's services could be better. The amount of downtime that we have had with their...
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Director
Unfortunately, our experience with the system has been getting worse. We are going through a...
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Director
We have had a lot of discussions with the vendor's leadership. Having Sectra PACS is one thing, but...
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Manager
Sectra has been incredibly responsive throughout the COVID-19 crisis, as they always are. We had an...
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Manager
Sectra is the only original PACS vendor who does something really good with pathology. Sectra has...
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Manager
When introducing the VNA in the project space, I really had some issues with Sectra on the things...
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Manager
Half of the quality of the system depends on the hospital's implementation. The solution works very...
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Manager
There is something wrong with one of the radiology department’s systems. That is a problem for the...
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Manager
We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...
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Manager
Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...
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Manager
Sectra's service is excellent. They are always advancing outside of typical imaging centers and...
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Manager
Sectra PACS product is really good, but we have to pay a lot for it because it is quite pricey....
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CIO
The solution is a good functionality solution. The radiologists use the PACS. They are happy with...
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CIO
Sectra is really bad when it comes to integration and interoperability. We are moving from smartness...
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CIO
Nobody is in favor of having Sectra’s product for the long term, but the plan was to have the...
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CIO
Going with Sectra was really a mistake. Getting certain kinds of images to be annotated for...
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CIO
We have to force or build a specific plan around radiology to prevent things and protect the...
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CIO
It is disrespectful to humanity when company leaders are focused on profits instead of the value of...
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CIO
The vendor is crazy with their contracting. They are asking for the support agreement to cost more...
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