Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Sectra PACS (Non-US) Comments
Filtered view: All

KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
View Advanced Filters

Advanced Filters

Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/20/2021 7:29:26 AM and Model.EvProductId = 1816

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Functionality and Upgrades

We have had a good experience with Sectra. We will be moving parts of our environment to their...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have a contract in place, but sometimes we don't know all the facts that are relevant to a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Most of the costs are part of the project, so we do not have extra costs. If there were a dedicated...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sectra could have an emphasis on the ability to pull things again. We would also like to see more...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I wish the vendor's services could be better. The amount of downtime that we have had with their...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Unfortunately, our experience with the system has been getting worse. We are going through a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a lot of discussions with the vendor's leadership. Having Sectra PACS is one thing, but...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra has been incredibly responsive throughout the COVID-19 crisis, as they always are. We had an...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Sectra is the only original PACS vendor who does something really good with pathology. Sectra has...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When introducing the VNA in the project space, I really had some issues with Sectra on the things...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Half of the quality of the system depends on the hospital's implementation. The solution works very...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is something wrong with one of the radiology department’s systems. That is a problem for the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra's service is excellent. They are always advancing outside of typical imaging centers and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra PACS product is really good, but we have to pay a lot for it because it is quite pricey....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution is a good functionality solution. The radiologists use the PACS. They are happy with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Sectra is really bad when it comes to integration and interoperability. We are moving from smartness...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Nobody is in favor of having Sectra’s product for the long term, but the plan was to have the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Going with Sectra was really a mistake. Getting certain kinds of images to be annotated for...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have to force or build a specific plan around radiology to prevent things and protect the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

It is disrespectful to humanity when company leaders are focused on profits instead of the value of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

The vendor is crazy with their contracting. They are asking for the support agreement to cost more...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Sectra PACS is more complete and mature than our previous PACS. We can centralize better because...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have had issues. Unfortunately, Sectra is not doing any better. The system is very well managed....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We had our executives talk to Sectra's executives to get the support we needed, but the support...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Sectra has struggled with the system's performance. They don't investigate issues or put a lot of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are no issues with the integration, and the implementation was okay. The ease of use is also...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The users are saying that they really like the solution. There are actually a lot of features in there....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra must have really good developers. They did a really tight time frame for implementation. The...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra's training would get a low score; they didn't train the users. The training was very generic....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra has offered the instant messenger software free of charge. That was right at the onset of the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is very user friendly and intuitive, so we don’t have to think a lot. It is easy for me...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The quality of Sectra's service and support could be a little bit better. Sometimes when we create a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When COVID-19 started, we didn’t experience high volumes of patients, but we did have questions....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Sectra PACS has a lot of integration possibilities with other vendors. It is usually the other...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra doesn’t avoid charging for every little thing, and that influences how we get our money’s...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra is outstanding when it comes their knowledge. They have many highly competent people.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Sectra understands the need for a flawless workflow in all aspects of radiology. Also, they are best...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

We have always had a really excellent relationship with Sectra. The vendor has always been extremely...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I give the vendor a high rating for executive involvement. We can more or less get on the phone and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

I don’t think anyone agrees on what interoperability is. With Sectra, we have had some good work...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Sectra has definitely not charged us for every little thing. We have done joint developments where...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Sectra absolutely keeps all of their promises. Sectra is strong in innovation. Our engagement and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

We are expecting to make real progress with our initiative with Sectra. I have a lot of optimism and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Recently, Sectra sent us an eLearning platform regarding new professionals, physicians, and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Sectra is very good about doing integration with no costs. Integration is included in the contract,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We didn’t get the last upgrade, but I know Sectra is improving, and I don’t have any complaints...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Sectra’s support is very good. The support people always check on the hospital proactively. The...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We had plans to replace Sectra because of a partnership we have with another vendor, but I suspended...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Sectra PACS integrates well with all of the other applications that we have. We also have the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have regular follow-up meetings with Sectra. They usually meet with us twice a year to listen to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Sectra PACS is very user friendly. It is easy to find what we need using its interface. We can...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

There has been no special advantage of Sectra dealing with the COVID-19 situation.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

We have a lot of products integrated with Sectra, and that has been effective. Sectra is very...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We had some tough challenges for Sectra at the beginning, but they managed those issues, and now the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

Sectra has several possibilities for training, including online training webinars. When we get a new...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I am very satisfied as an end user, and I feel that Sectra has good communication with our IT team....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We know the leader of our division with Sectra. That individual is in direct contact with us and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We do not measure the outcomes of using Sectra because we do not have anything to compare them to....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Sectra doesn’t nickel-and-dime. If there were a problem with Sectra, I wouldn't be thinking about...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Our relationship with Sectra has been good in that they have been very engaging with us, but the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is still some functionality missing, and we keep pushing Sectra to get it to us. For example,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The functionality of the PACS is good, and its usability is good. Our downtime has been essentially...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We still have an issue with the upgrades because they are dropping our system down for hours. I know...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

Sectra is building new technology, and that is still ongoing at the moment. We have a couple of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sales and Contracting

Cost is less of an issue for us because of the way our organization is run. I actually think we have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra keeps most of their promises, though they keep some later than they say they will.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Sectra PACS' user interface is very slick and easy to use. The built-in functionality for 3D...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The personal interaction we had with Sectra at the start of our contract was phenomenal, but some of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have been telling Sectra for years to bring a certain functionality into their core product....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is very user friendly and is sort of Windows based. We can easily create lists and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see more administrator control within Sectra PACS. There are certain things that we...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sectra PACS has been a great product for us. The main reason is that there is never any downtime....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The only issue that we have with Sectra is the support. The tickets are open for way too long, and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Sectra is very good at training. I would give that a pretty good score.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When it comes to charging us, Sectra is fair. They avoid charging for everything. Sectra charges...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

In terms of our ability to integrate with other systems, we have an information system for one of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra gets a high score on delivering new technology because they add new functionality. I am...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra PACS works as promoted and is very reliable. The product functionality is meeting our needs....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am very satisfied with Sectra PACS, and I hope that my satisfaction will be the same a year from...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our key contact person for Sectra has been very good to work with. That person is always really...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The ongoing phone and web support are generally good, but sometimes the response to things can be a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Sectra pretty much keeps all of their promises. Sectra PACS is part of our long-term plans. We are...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

I am still very pleased with Sectra PACS. I have experience with other PACS solutions, and compared...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

There are only two PACS solutions that I would choose, and Sectra PACS is one of them. As long as I...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

We have everything we need within Sectra PACS. The vendor tried to implement some AI features, but...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

It would be nice if Sectra PACS integrated with an oncology mapper. As far as I know, Sectra doesn't...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Sectra keeps most of their promises but not all. Even though the system works well, there have been...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Sectra definitely doesn't nickel-and-dime us, even when we ask for extra things. Sectra has given us...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We can usually resolve things on our own, but if we have problems that we can't fix, we have a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Sectra keeps most of their promises. But when it comes to certain parts, we have difficulties...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra tries to charge for every little thing and really tries to sell everything they can.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra has really worked hard on shifting to focusing on the workflow rather than working from the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would really like to have a better image relationship between archive materials and the PACS. If...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Sectra could focus more on standardizing integrations between third-party solutions and the PACS.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

We think that Sectra is quite prone to charging for things, so we have to be a bit tough when we...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Using the screen is not a perfect experience. We have to scroll and click a lot to find information....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The support is quite okay. When it comes to whether Sectra is proactive, I would rate them in the middle....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The system is worth the amount we pay for it. We have to have something, and Sectra PACS isn’t much...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor charges for everything. If something is not in the contract, then they try to charge for...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our score for implementation is in the middle because we have had a lot of issues and challenges...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Previously, my score for the quality of support would have been higher, but it has gone down...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There isn’t much training, especially on certain products. The vendor doesn't really give any...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had trouble escalating some things, and getting them resolved has taken time. But those...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is difficult to answer whether I would be likely to recommend the product to a friend. There are...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, we have had a good experience. The system generally works as promoted. When I consider the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We will be continuing with Sectra PACS. I would absolutely buy the system again if I were starting...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sectra certainly keeps all their promises, and they are good about not nickel-and-diming. We can...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sectra’s pricing is very competitive, and we have gotten our money’s worth. I don't have any qualms...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Sectra is very good about upgrades. I can’t say a bad thing about them. The training was very good....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are so backward on interoperability with our own ancient system that we don't really have much...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra PACS has an enormous number of settings. It takes a lot of skill to work through the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Sectra system does everything we need it to do. It is very efficient. When we refresh our...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra’s support is extremely good. Sectra is very much a proactive group. Sectra has a good web...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra is excellent at driving tangible outcomes. Our surgeons have recently asked us to store...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I strongly recommend Sectra to my peers. I always do. I hope that a year from now my satisfaction...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra usually notifies us when there is an urgent problem with our server before we even know about...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra most definitely keeps all of their promises. We can reach out to Sectra and ask them for...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is a good company. Their philosophy is they will train our staff members as much as we want...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's executives are very involved. I get emails from them all the time. They ask how things...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra's training is awesome. They always have training classes ready to go for any new upgrades....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have never had a problem with the system's integration. Sectra has always been able to manipulate...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

All the locum tenens I train end up wanting Sectra's systems at their sites; they would love to dump...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Sectra has a lot of products that we would like to have, but we just don’t have the budget for them....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra avoids charging for every little thing. They are very flexible like that.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We don’t have any ongoing training from Sectra. I really enjoy Sectra's support functionality that...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would rate Sectra PACS' ability to support our integration and interoperability goals slightly...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use for end users is slightly low. There are far too many options. There are so many...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The current functionality of the product on the teleradiology side could be meeting our needs...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I assume that my overall satisfaction will be the same in 12 months. The system is reliable and easy...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We need to have an upgrade soon, but we have to change hardware before we can do an update. I want a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I am very satisfied with the product. It is very stable. We hardly have any downtime, but I would...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I intend to start using Sectra's speech engine because the radiologists are very happy and use it...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra has kept their promises, but because they are growing, getting support to solve our issues is...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The system is very reliable and hardly ever has any downtime. It is nice to work with. Sectra is...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra did an analysis of our workflow. After using the system for a while, Sectra came in and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

If Sectra can come up with a plan for the upgrade and hardware solutions, that will help with our...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Implementing a system is always a big cost, but that is the case with every vendor. With the speech...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system has good integration and is integrated with our third-party solutions. Sectra PACS is...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We want to get more out of the system. We haven’t bought any new systems for many years. Our pricing...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have had the system for a long time. It is easy for us. It is easy to get a connection with the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Sectra could improve by being open with third-party products, many of which will be coming in the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The best thing about Sectra is that they continually look after our needs and develop new...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We usually are the one who discover errors and problems, and the work starts after our contact with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is a listening supplier that both understands and fulfills their requirements for cooperation...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product has good integration with several software plug-ins, and we don't encounter any problems...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Throughout the years, the product has been improved a lot. The next version the vendor is going to...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has improved their training a lot in the last couple of years. Today, they have a good...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We always have the same person from Sectra in our hospital, and we are quite familiar with that...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The functionality is very on par with a lot of other packages. The vendor is looking for companies...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In some cases, we could say that the support is perfect, but sometimes, it could be a bit better....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We meet in a hospital with the vendor's executives on a regular basis or with the management team or...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We trust the vendor; they are reliable. Sectra is a big company now. In the many years that we have...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We get a lot for our money. I can't compare the product and service with another brand, so I am not...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very good. I would rate my overall satisfaction as better than perfect if I could....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The cost of the product is very mild. We also have experience with another company, and that company...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra keeps most of their promises, and the product definitely works as promoted. The vendor...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra could improve the screens that the users see. We do a lot of the administration in the...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

My opinion of Sectra’s ability to deliver new technology might change after the next upgrade; we...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t know the exact figure when it comes to cost, but I know Sectra is sort of expensive compared...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We never hear any complaints about the system from the users. But on the administrative side, we...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Sectra PACS the best system we have come across. We would choose the system above all others...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s support people tend to think outside the box. If they promise something, they find a way to...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

A lot of things that we ask for are included in our contract. Some sites get charged every time they...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sometimes things take a long time with Sectra, but we understand why. My satisfaction would be...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

All the products from Sectra are very good. All the users say that they really like the system. I...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Sales and Contracting

Sectra PACS is quite expensive, and the projects are quite expensive as well.

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

I have some insights into other systems, and I would rate Sectra PACS highly. The ease of use with...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Service and Support

We had some issues with Sectra PACS here. I would tell Sectra to hire more resources. They have a...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports