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Sectra PACS (Non-US) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
We have had a good experience with Sectra. We will be moving parts of our environment to their...
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VP/Other Executive
Functionality and Upgrades
We have a contract in place, but sometimes we don't know all the facts that are relevant to a...
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VP/Other Executive
ROI / Cost (care and feeding)
Most of the costs are part of the project, so we do not have extra costs. If there were a dedicated...
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VP/Other Executive
Functionality and Upgrades
Sectra could have an emphasis on the ability to pull things again. We would also like to see more...
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Director
Functionality and Upgrades
I wish the vendor's services could be better. The amount of downtime that we have had with their...
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Director
Sales and Contracting
Unfortunately, our experience with the system has been getting worse. We are going through a...
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Director
Relationship
We have had a lot of discussions with the vendor's leadership. Having Sectra PACS is one thing, but...
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Manager
Service and Support
Sectra has been incredibly responsive throughout the COVID-19 crisis, as they always are. We had an...
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Manager
Other Observations & Comments
Sectra is the only original PACS vendor who does something really good with pathology. Sectra has...
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Manager
ROI / Cost (care and feeding)
When introducing the VNA in the project space, I really had some issues with Sectra on the things...
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Manager
Other Observations & Comments
Half of the quality of the system depends on the hospital's implementation. The solution works very...
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Manager
Functionality and Upgrades
There is something wrong with one of the radiology department’s systems. That is a problem for the...
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Manager
Functionality and Upgrades
We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...
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Manager
ROI / Cost (care and feeding)
Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...
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Manager
Service and Support
Sectra's service is excellent. They are always advancing outside of typical imaging centers and...
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Manager
ROI / Cost (care and feeding)
Sectra PACS product is really good, but we have to pay a lot for it because it is quite pricey....
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CIO
Functionality and Upgrades
The solution is a good functionality solution. The radiologists use the PACS. They are happy with...
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CIO
Interfacing and Integration
Sectra is really bad when it comes to integration and interoperability. We are moving from smartness...
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CIO
Functionality and Upgrades
Nobody is in favor of having Sectra’s product for the long term, but the plan was to have the...
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CIO
Functionality and Upgrades
Going with Sectra was really a mistake. Getting certain kinds of images to be annotated for...
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CIO
Functionality and Upgrades
We have to force or build a specific plan around radiology to prevent things and protect the...
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CIO
Relationship
It is disrespectful to humanity when company leaders are focused on profits instead of the value of...
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CIO
Sales and Contracting
The vendor is crazy with their contracting. They are asking for the support agreement to cost more...
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CIO
Functionality and Upgrades
Sectra PACS is more complete and mature than our previous PACS. We can centralize better because...
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CIO
Relationship
We have had issues. Unfortunately, Sectra is not doing any better. The system is very well managed....
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CIO
Service and Support
We had our executives talk to Sectra's executives to get the support we needed, but the support...
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CIO
Technology
Sectra has struggled with the system's performance. They don't investigate issues or put a lot of...
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CIO
Functionality and Upgrades
There are no issues with the integration, and the implementation was okay. The ease of use is also...
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Manager
Other Observations & Comments
Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...
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Manager
Functionality and Upgrades
The users are saying that they really like the solution. There are actually a lot of features in there....
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Manager
Service and Support
Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...
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Manager
Service and Support
Sectra must have really good developers. They did a really tight time frame for implementation. The...
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Manager
Implementation and Training
Sectra's training would get a low score; they didn't train the users. The training was very generic....
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Manager
Service and Support
Sectra has offered the instant messenger software free of charge. That was right at the onset of the...
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Manager
Service and Support
Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...
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Manager
Service and Support
Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...
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Manager
Functionality and Upgrades
Sectra PACS is very user friendly and intuitive, so we don’t have to think a lot. It is easy for me...
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Manager
Service and Support
The quality of Sectra's service and support could be a little bit better. Sometimes when we create a...
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Manager
Service and Support
When COVID-19 started, we didn’t experience high volumes of patients, but we did have questions....
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Manager
Interfacing and Integration
Sectra PACS has a lot of integration possibilities with other vendors. It is usually the other...
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Manager
ROI / Cost (care and feeding)
Sectra doesn’t avoid charging for every little thing, and that influences how we get our money’s...
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Director
Service and Support
Sectra is outstanding when it comes their knowledge. They have many highly competent people.
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Director
Implementation and Training
Sectra understands the need for a flawless workflow in all aspects of radiology. Also, they are best...
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CMIO
Service and Support
We have always had a really excellent relationship with Sectra. The vendor has always been extremely...
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CMIO
Relationship
I give the vendor a high rating for executive involvement. We can more or less get on the phone and...
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CMIO
Interfacing and Integration
I don’t think anyone agrees on what interoperability is. With Sectra, we have had some good work...
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CMIO
ROI / Cost (care and feeding)
Sectra has definitely not charged us for every little thing. We have done joint developments where...
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CMIO
Service and Support
Sectra absolutely keeps all of their promises. Sectra is strong in innovation. Our engagement and...
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CMIO
Future Outlook
We are expecting to make real progress with our initiative with Sectra. I have a lot of optimism and...
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CIO
Implementation and Training
Recently, Sectra sent us an eLearning platform regarding new professionals, physicians, and...
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CIO
ROI / Cost (care and feeding)
Sectra is very good about doing integration with no costs. Integration is included in the contract,...
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CIO
Functionality and Upgrades
We didn’t get the last upgrade, but I know Sectra is improving, and I don’t have any complaints...
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CIO
Service and Support
Sectra’s support is very good. The support people always check on the hospital proactively. The...
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CIO
Functionality and Upgrades
We had plans to replace Sectra because of a partnership we have with another vendor, but I suspended...
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Physician
Interfacing and Integration
Sectra PACS integrates well with all of the other applications that we have. We also have the...
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Physician
Relationship
We have regular follow-up meetings with Sectra. They usually meet with us twice a year to listen to...
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Physician
Functionality and Upgrades
Sectra PACS is very user friendly. It is easy to find what we need using its interface. We can...
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Physician
Other Observations & Comments
There has been no special advantage of Sectra dealing with the COVID-19 situation.
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Physician
Interfacing and Integration
We have a lot of products integrated with Sectra, and that has been effective. Sectra is very...
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Physician
Service and Support
We had some tough challenges for Sectra at the beginning, but they managed those issues, and now the...
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Physician
Implementation and Training
Sectra has several possibilities for training, including online training webinars. When we get a new...
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Physician
Functionality and Upgrades
I am very satisfied as an end user, and I feel that Sectra has good communication with our IT team....
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Physician
Functionality and Upgrades
We know the leader of our division with Sectra. That individual is in direct contact with us and...
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Physician
Functionality and Upgrades
We do not measure the outcomes of using Sectra because we do not have anything to compare them to....
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Physician
ROI / Cost (care and feeding)
Sectra doesn’t nickel-and-dime. If there were a problem with Sectra, I wouldn't be thinking about...
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Physician
Relationship
Our relationship with Sectra has been good in that they have been very engaging with us, but the...
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Physician
Functionality and Upgrades
There is still some functionality missing, and we keep pushing Sectra to get it to us. For example,...
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Physician
Functionality and Upgrades
The functionality of the PACS is good, and its usability is good. Our downtime has been essentially...
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Physician
Functionality and Upgrades
We still have an issue with the upgrades because they are dropping our system down for hours. I know...
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Physician
Future Outlook
Sectra is building new technology, and that is still ongoing at the moment. We have a couple of...
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Physician
Sales and Contracting
Cost is less of an issue for us because of the way our organization is run. I actually think we have...
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Physician
Relationship
Sectra keeps most of their promises, though they keep some later than they say they will.
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Physician
Interfacing and Integration
Sectra PACS' user interface is very slick and easy to use. The built-in functionality for 3D...
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Physician
Relationship
The personal interaction we had with Sectra at the start of our contract was phenomenal, but some of...
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Physician
Functionality and Upgrades
We have been telling Sectra for years to bring a certain functionality into their core product....
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Manager
Functionality and Upgrades
Sectra PACS is very user friendly and is sort of Windows based. We can easily create lists and...
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Manager
Functionality and Upgrades
I would like to see more administrator control within Sectra PACS. There are certain things that we...
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Manager
Technology
Sectra PACS has been a great product for us. The main reason is that there is never any downtime....
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Manager
Service and Support
The only issue that we have with Sectra is the support. The tickets are open for way too long, and...
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Director
Implementation and Training
Sectra is very good at training. I would give that a pretty good score.
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Director
ROI / Cost (care and feeding)
When it comes to charging us, Sectra is fair. They avoid charging for everything. Sectra charges...
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Director
Interfacing and Integration
In terms of our ability to integrate with other systems, we have an information system for one of...
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Director
Functionality and Upgrades
Sectra gets a high score on delivering new technology because they add new functionality. I am...
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Director
Functionality and Upgrades
Sectra PACS works as promoted and is very reliable. The product functionality is meeting our needs....
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Director
Future Outlook
I am very satisfied with Sectra PACS, and I hope that my satisfaction will be the same a year from...
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Director
Relationship
Our key contact person for Sectra has been very good to work with. That person is always really...
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Director
Service and Support
The ongoing phone and web support are generally good, but sometimes the response to things can be a...
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Director
Future Outlook
Sectra pretty much keeps all of their promises. Sectra PACS is part of our long-term plans. We are...
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Physician
Technology
I am still very pleased with Sectra PACS. I have experience with other PACS solutions, and compared...
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Physician
Future Outlook
There are only two PACS solutions that I would choose, and Sectra PACS is one of them. As long as I...
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Physician
Other Observations & Comments
We have everything we need within Sectra PACS. The vendor tried to implement some AI features, but...
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Physician
Interfacing and Integration
It would be nice if Sectra PACS integrated with an oncology mapper. As far as I know, Sectra doesn't...
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Physician
Functionality and Upgrades
Sectra keeps most of their promises but not all. Even though the system works well, there have been...
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Physician
ROI / Cost (care and feeding)
Sectra definitely doesn't nickel-and-dime us, even when we ask for extra things. Sectra has given us...
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Physician
Service and Support
We can usually resolve things on our own, but if we have problems that we can't fix, we have a...
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Manager
Other Observations & Comments
Sectra keeps most of their promises. But when it comes to certain parts, we have difficulties...
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Manager
ROI / Cost (care and feeding)
Sectra tries to charge for every little thing and really tries to sell everything they can.
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Manager
Functionality and Upgrades
Sectra has really worked hard on shifting to focusing on the workflow rather than working from the...
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Manager
Functionality and Upgrades
We would really like to have a better image relationship between archive materials and the PACS. If...
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Manager
Interfacing and Integration
Sectra could focus more on standardizing integrations between third-party solutions and the PACS.
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Physician
ROI / Cost (care and feeding)
We think that Sectra is quite prone to charging for things, so we have to be a bit tough when we...
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Physician
Functionality and Upgrades
Using the screen is not a perfect experience. We have to scroll and click a lot to find information....
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Physician
Service and Support
The support is quite okay. When it comes to whether Sectra is proactive, I would rate them in the middle....
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Physician
ROI / Cost (care and feeding)
The system is worth the amount we pay for it. We have to have something, and Sectra PACS isn’t much...
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Manager
ROI / Cost (care and feeding)
The vendor charges for everything. If something is not in the contract, then they try to charge for...
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Manager
Implementation and Training
Our score for implementation is in the middle because we have had a lot of issues and challenges...
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Manager
Service and Support
Previously, my score for the quality of support would have been higher, but it has gone down...
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Manager
Implementation and Training
There isn’t much training, especially on certain products. The vendor doesn't really give any...
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Manager
Service and Support
We have had trouble escalating some things, and getting them resolved has taken time. But those...
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Manager
Relationship
It is difficult to answer whether I would be likely to recommend the product to a friend. There are...
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Manager
Functionality and Upgrades
Overall, we have had a good experience. The system generally works as promoted. When I consider the...
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Director
Future Outlook
We will be continuing with Sectra PACS. I would absolutely buy the system again if I were starting...
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Director
ROI / Cost (care and feeding)
Sectra certainly keeps all their promises, and they are good about not nickel-and-diming. We can...
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Director
ROI / Cost (care and feeding)
Sectra’s pricing is very competitive, and we have gotten our money’s worth. I don't have any qualms...
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Director
Implementation and Training
Sectra is very good about upgrades. I can’t say a bad thing about them. The training was very good....
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Director
Other Observations & Comments
We are so backward on interoperability with our own ancient system that we don't really have much...
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Director
Functionality and Upgrades
Sectra PACS has an enormous number of settings. It takes a lot of skill to work through the...
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Director
Functionality and Upgrades
The Sectra system does everything we need it to do. It is very efficient. When we refresh our...
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Director
Service and Support
Sectra’s support is extremely good. Sectra is very much a proactive group. Sectra has a good web...
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Director
Service and Support
Sectra is excellent at driving tangible outcomes. Our surgeons have recently asked us to store...
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Director
Other Observations & Comments
I strongly recommend Sectra to my peers. I always do. I hope that a year from now my satisfaction...
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Manager
Service and Support
Sectra usually notifies us when there is an urgent problem with our server before we even know about...
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Manager
Relationship
Sectra most definitely keeps all of their promises. We can reach out to Sectra and ask them for...
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Manager
Relationship
Sectra is a good company. Their philosophy is they will train our staff members as much as we want...
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Manager
Relationship
The vendor's executives are very involved. I get emails from them all the time. They ask how things...
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Manager
Implementation and Training
Sectra's training is awesome. They always have training classes ready to go for any new upgrades....
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Manager
Interfacing and Integration
We have never had a problem with the system's integration. Sectra has always been able to manipulate...
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Manager
Functionality and Upgrades
All the locum tenens I train end up wanting Sectra's systems at their sites; they would love to dump...
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Manager
Other Observations & Comments
Sectra has a lot of products that we would like to have, but we just don’t have the budget for them....
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Manager
ROI / Cost (care and feeding)
Sectra avoids charging for every little thing. They are very flexible like that.
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Manager
Service and Support
We don’t have any ongoing training from Sectra. I really enjoy Sectra's support functionality that...
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Manager
Interfacing and Integration
I would rate Sectra PACS' ability to support our integration and interoperability goals slightly...
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Manager
Functionality and Upgrades
The ease of use for end users is slightly low. There are far too many options. There are so many...
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Manager
Other Observations & Comments
The current functionality of the product on the teleradiology side could be meeting our needs...
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Manager
Relationship
I assume that my overall satisfaction will be the same in 12 months. The system is reliable and easy...
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Director
Functionality and Upgrades
We need to have an upgrade soon, but we have to change hardware before we can do an update. I want a...
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Director
Interfacing and Integration
I am very satisfied with the product. It is very stable. We hardly have any downtime, but I would...
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Director
Functionality and Upgrades
I intend to start using Sectra's speech engine because the radiologists are very happy and use it...
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Director
Service and Support
Sectra has kept their promises, but because they are growing, getting support to solve our issues is...
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Director
Technology
The system is very reliable and hardly ever has any downtime. It is nice to work with. Sectra is...
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Director
Functionality and Upgrades
Sectra did an analysis of our workflow. After using the system for a while, Sectra came in and...
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Director
Future Outlook
If Sectra can come up with a plan for the upgrade and hardware solutions, that will help with our...
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Director
Other Observations & Comments
Implementing a system is always a big cost, but that is the case with every vendor. With the speech...
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Director
Interfacing and Integration
The system has good integration and is integrated with our third-party solutions. Sectra PACS is...
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Director
Functionality and Upgrades
We want to get more out of the system. We haven’t bought any new systems for many years. Our pricing...
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Director
Service and Support
We have had the system for a long time. It is easy for us. It is easy to get a connection with the...
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Director
Other Observations & Comments
Sectra could improve by being open with third-party products, many of which will be coming in the...
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Manager
Functionality and Upgrades
The best thing about Sectra is that they continually look after our needs and develop new...
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Manager
Service and Support
We usually are the one who discover errors and problems, and the work starts after our contact with...
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Manager
Relationship
Sectra is a listening supplier that both understands and fulfills their requirements for cooperation...
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Manager
Interfacing and Integration
The product has good integration with several software plug-ins, and we don't encounter any problems...
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Manager
Future Outlook
Throughout the years, the product has been improved a lot. The next version the vendor is going to...
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Manager
Implementation and Training
The vendor has improved their training a lot in the last couple of years. Today, they have a good...
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Manager
Relationship
We always have the same person from Sectra in our hospital, and we are quite familiar with that...
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Manager
Functionality and Upgrades
The functionality is very on par with a lot of other packages. The vendor is looking for companies...
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Manager
Service and Support
In some cases, we could say that the support is perfect, but sometimes, it could be a bit better....
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Manager
Service and Support
We meet in a hospital with the vendor's executives on a regular basis or with the management team or...
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Manager
Relationship
We trust the vendor; they are reliable. Sectra is a big company now. In the many years that we have...
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Manager
ROI / Cost (care and feeding)
We get a lot for our money. I can't compare the product and service with another brand, so I am not...
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Manager
Functionality and Upgrades
The product is very good. I would rate my overall satisfaction as better than perfect if I could....
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Manager
Relationship
The cost of the product is very mild. We also have experience with another company, and that company...
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Director
Relationship
Sectra keeps most of their promises, and the product definitely works as promoted. The vendor...
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Manager
Functionality and Upgrades
Sectra could improve the screens that the users see. We do a lot of the administration in the...
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Manager
Other Observations & Comments
My opinion of Sectra’s ability to deliver new technology might change after the next upgrade; we...
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Manager
ROI / Cost (care and feeding)
I don’t know the exact figure when it comes to cost, but I know Sectra is sort of expensive compared...
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Manager
Functionality and Upgrades
We never hear any complaints about the system from the users. But on the administrative side, we...
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Manager
Future Outlook
Sectra PACS the best system we have come across. We would choose the system above all others...
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Manager
Service and Support
Sectra’s support people tend to think outside the box. If they promise something, they find a way to...
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Manager
Sales and Contracting
A lot of things that we ask for are included in our contract. Some sites get charged every time they...
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Manager
Technology
Sometimes things take a long time with Sectra, but we understand why. My satisfaction would be...
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Manager
Lessons Learned
All the products from Sectra are very good. All the users say that they really like the system. I...
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CTO
Sales and Contracting
Sectra PACS is quite expensive, and the projects are quite expensive as well.
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CTO
Functionality and Upgrades
I have some insights into other systems, and I would rate Sectra PACS highly. The ease of use with...
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CTO
Service and Support
We had some issues with Sectra PACS here. I would tell Sectra to hire more resources. They have a...
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The Shifting Market of Global PACS