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Sectra PACS (Non-US) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...
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Manager
Functionality and Upgrades
The users are saying that they really like the solution. There are actually a lot of features in there....
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Manager
Service and Support
Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...
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Manager
Service and Support
Sectra must have really good developers. They did a really tight time frame for implementation. The...
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Manager
Implementation and Training
Sectra's training would get a low score; they didn't train the users. The training was very generic....
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Manager
Service and Support
Sectra has offered the instant messenger software free of charge. That was right at the onset of the...
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Manager
Service and Support
Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...
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Manager
Service and Support
Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...
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Manager
Functionality and Upgrades
Sectra PACS is very user friendly and intuitive, so we don’t have to think a lot. It is easy for me...
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Manager
Service and Support
The quality of Sectra's service and support could be a little bit better. Sometimes when we create a...
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Manager
Service and Support
When COVID-19 started, we didn’t experience high volumes of patients, but we did have questions....
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Manager
Interfacing and Integration
Sectra PACS has a lot of integration possibilities with other vendors. It is usually the other...
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Manager
ROI / Cost (care and feeding)
Sectra doesn’t avoid charging for every little thing, and that influences how we get our money’s...
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Director
Service and Support
Sectra is outstanding when it comes their knowledge. They have many highly competent people.
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Director
Implementation and Training
Sectra understands the need for a flawless workflow in all aspects of radiology. Also, they are best...
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CMIO
Service and Support
We have always had a really excellent relationship with Sectra. The vendor has always been extremely...
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CMIO
Relationship
I give the vendor a high rating for executive involvement. We can more or less get on the phone and...
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CMIO
Interfacing and Integration
I don’t think anyone agrees on what interoperability is. With Sectra, we have had some good work...
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CMIO
ROI / Cost (care and feeding)
Sectra has definitely not charged us for every little thing. We have done joint developments where...
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CMIO
Service and Support
Sectra absolutely keeps all of their promises. Sectra is strong in innovation. Our engagement and...
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CMIO
Future Outlook
We are expecting to make real progress with our initiative with Sectra. I have a lot of optimism and...
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CIO
Implementation and Training
Recently, Sectra sent us an eLearning platform regarding new professionals, physicians, and...
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CIO
ROI / Cost (care and feeding)
Sectra is very good about doing integration with no costs. Integration is included in the contract,...
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CIO
Functionality and Upgrades
We didn’t get the last upgrade, but I know Sectra is improving, and I don’t have any complaints...
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CIO
Service and Support
Sectra’s support is very good. The support people always check on the hospital proactively. The...
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CIO
Functionality and Upgrades
We had plans to replace Sectra because of a partnership we have with another vendor, but I suspended...
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Physician
Interfacing and Integration
Sectra PACS integrates well with all of the other applications that we have. We also have the...
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Physician
Relationship
We have regular follow-up meetings with Sectra. They usually meet with us twice a year to listen to...
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Physician
Functionality and Upgrades
Sectra PACS is very user friendly. It is easy to find what we need using its interface. We can...
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Physician
Other Observations & Comments
There has been no special advantage of Sectra dealing with the COVID-19 situation.
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Physician
Interfacing and Integration
We have a lot of products integrated with Sectra, and that has been effective. Sectra is very...
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Physician
Service and Support
We had some tough challenges for Sectra at the beginning, but they managed those issues, and now the...
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Physician
Implementation and Training
Sectra has several possibilities for training, including online training webinars. When we get a new...
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Physician
Functionality and Upgrades
I am very satisfied as an end user, and I feel that Sectra has good communication with our IT team....
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Physician
Functionality and Upgrades
We know the leader of our division with Sectra. That individual is in direct contact with us and...
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Physician
Functionality and Upgrades
We do not measure the outcomes of using Sectra because we do not have anything to compare them to....
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Physician
ROI / Cost (care and feeding)
Sectra doesn’t nickel-and-dime. If there were a problem with Sectra, I wouldn't be thinking about...
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Physician
Relationship
Our relationship with Sectra has been good in that they have been very engaging with us, but the...
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Physician
Functionality and Upgrades
There is still some functionality missing, and we keep pushing Sectra to get it to us. For example,...
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Physician
Functionality and Upgrades
The functionality of the PACS is good, and its usability is good. Our downtime has been essentially...
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Physician
Functionality and Upgrades
We still have an issue with the upgrades because they are dropping our system down for hours. I know...
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Physician
Future Outlook
Sectra is building new technology, and that is still ongoing at the moment. We have a couple of...
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Physician
Sales and Contracting
Cost is less of an issue for us because of the way our organization is run. I actually think we have...
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Physician
Relationship
Sectra keeps most of their promises, though they keep some later than they say they will.
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Physician
Interfacing and Integration
Sectra PACS' user interface is very slick and easy to use. The built-in functionality for 3D...
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Physician
Relationship
The personal interaction we had with Sectra at the start of our contract was phenomenal, but some of...
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Physician
Functionality and Upgrades
We have been telling Sectra for years to bring a certain functionality into their core product....
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Manager
Functionality and Upgrades
Sectra PACS is very user friendly and is sort of Windows based. We can easily create lists and...
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Manager
Functionality and Upgrades
I would like to see more administrator control within Sectra PACS. There are certain things that we...
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Manager
Technology
Sectra PACS has been a great product for us. The main reason is that there is never any downtime....
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Manager
Service and Support
The only issue that we have with Sectra is the support. The tickets are open for way too long, and...
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Director
Implementation and Training
Sectra is very good at training. I would give that a pretty good score.
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Director
ROI / Cost (care and feeding)
When it comes to charging us, Sectra is fair. They avoid charging for everything. Sectra charges...
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Director
Interfacing and Integration
In terms of our ability to integrate with other systems, we have an information system for one of...
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Director
Functionality and Upgrades
Sectra gets a high score on delivering new technology because they add new functionality. I am...
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Director
Functionality and Upgrades
Sectra PACS works as promoted and is very reliable. The product functionality is meeting our needs....
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Director
Future Outlook
I am very satisfied with Sectra PACS, and I hope that my satisfaction will be the same a year from...
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Director
Relationship
Our key contact person for Sectra has been very good to work with. That person is always really...
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Director
Service and Support
The ongoing phone and web support are generally good, but sometimes the response to things can be a...
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Director
Future Outlook
Sectra pretty much keeps all of their promises. Sectra PACS is part of our long-term plans. We are...
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Physician
Technology
I am still very pleased with Sectra PACS. I have experience with other PACS solutions, and compared...
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Physician
Future Outlook
There are only two PACS solutions that I would choose, and Sectra PACS is one of them. As long as I...
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Physician
Other Observations & Comments
We have everything we need within Sectra PACS. The vendor tried to implement some AI features, but...
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Physician
Interfacing and Integration
It would be nice if Sectra PACS integrated with an oncology mapper. As far as I know, Sectra doesn't...
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Physician
Functionality and Upgrades
Sectra keeps most of their promises but not all. Even though the system works well, there have been...
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Physician
ROI / Cost (care and feeding)
Sectra definitely doesn't nickel-and-dime us, even when we ask for extra things. Sectra has given us...
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Physician
Service and Support
We can usually resolve things on our own, but if we have problems that we can't fix, we have a...
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Manager
Other Observations & Comments
Sectra keeps most of their promises. But when it comes to certain parts, we have difficulties...
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Manager
ROI / Cost (care and feeding)
Sectra tries to charge for every little thing and really tries to sell everything they can.
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Manager
Functionality and Upgrades
Sectra has really worked hard on shifting to focusing on the workflow rather than working from the...
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Manager
Functionality and Upgrades
We would really like to have a better image relationship between archive materials and the PACS. If...
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Manager
Interfacing and Integration
Sectra could focus more on standardizing integrations between third-party solutions and the PACS.
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Physician
ROI / Cost (care and feeding)
We think that Sectra is quite prone to charging for things, so we have to be a bit tough when we...
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Physician
Functionality and Upgrades
Using the screen is not a perfect experience. We have to scroll and click a lot to find information....
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Physician
Service and Support
The support is quite okay. When it comes to whether Sectra is proactive, I would rate them in the middle....
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Physician
ROI / Cost (care and feeding)
The system is worth the amount we pay for it. We have to have something, and Sectra PACS isn’t much...
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Manager
ROI / Cost (care and feeding)
The vendor charges for everything. If something is not in the contract, then they try to charge for...
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Manager
Implementation and Training
Our score for implementation is in the middle because we have had a lot of issues and challenges...
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Manager
Service and Support
Previously, my score for the quality of support would have been higher, but it has gone down...
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Manager
Implementation and Training
There isn’t much training, especially on certain products. The vendor doesn't really give any...
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Manager
Service and Support
We have had trouble escalating some things, and getting them resolved has taken time. But those...
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Manager
Relationship
It is difficult to answer whether I would be likely to recommend the product to a friend. There are...
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Manager
Functionality and Upgrades
Overall, we have had a good experience. The system generally works as promoted. When I consider the...
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