Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
Sectra PACS needs to have better integration with CT devices. There are issues with coordination...
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Product
Sectra PACS needs to have better video export capabilities. Enabling videos to export in MP4 format...
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Relationship
Support and service from Sectra are highly valued.
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Product
Sectra PACS is functionally rich and robust. The system is very user-friendly, and that simplifies...
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Relationship
Sectra's biggest strength is that they are a long-term provider that understands the intricacies of...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust, and that relationship...
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Operations, Product
There are several things that we like most about Sectra. First, they have easy-to-use products, with...
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Product
Sectra's biggest opportunity for product improvement would be having zero-downtime upgrades,...
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Relationship
Sectra could work on picking up our calls more quickly. Sectra has grown a lot over the last few...
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Operations
The training we received for the system hasn't been too bad, but that training was obviously many...
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Operations
Our Sectra project management for our implementation wasn't that good, but I don't know whether that...
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Product
The system's interoperability is okay. It works with modalities.
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Product
Sectra PACS was really, really good when we got it, but over the last couple of years, it hasn't...
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Relationship, Value
I don't really see our financials, but I assume that Sectra PACS is well worth the money. I can see...
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Operations, Product
Sectra recently did an upgrade, and they gave us a time frame of two to six hours of downtime, but...
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Loyalty
We just did an upgrade, and it had many new features that we didn't even ask for. Those features...
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Product
We have Sectra PACS integrated with a lot of third-party solutions, and that has been fairly...
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Operations, Product
Sectra PACS is very user friendly. Sectra will give us all of the features we need, and it is up to...
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Relationship
Sectra monitors all of the system's servers and important functions. Whenever there is a potential...
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Relationship, Operations
Sectra keeps their promises more and more. They always have things in development. If there is...
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Relationship
We have been able to contact people at Sectra's global headquarters when we have had pressing issues...
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Value
Sectra PACS is very expensive. When we need to do something, it works, and that means that the...
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Product
The solution's performance has been very consistent and is good. We are happy with the product. What...
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Product
I would like to see functionality updates more often in Sectra PACS. We get one update per year, and...
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Operations, Product
Our last large software update for Sectra PACS was a few years ago, but it was implemented as...
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Relationship
Sectra’s customer support people are good. We bought a new license recently, and the customer...
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Loyalty
We would buy Sectra PACS again because of its functionality, the quality of the implementation, and...
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Relationship, Operations
Sectra’s project management is good, but they could have better support after the go-live. After the...
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Relationship
Sectra’s general support people don't have any problems. They are a local team, and we are always...
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Loyalty
We tested Sectra PACS, and it failed in certain areas. The vendor is proactive, but they don't find...
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Relationship
Our experience with Sectra has been very positive for the last year. Overall, Sectra is a good...
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Operations
Sectra has launched e-learning through their Sectra portal, and that allows us to easily provide...
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Relationship, Product
We had an integration project with Sectra, and there were some technical limitations on the Sectra...
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Loyalty, Product
Sectra's system doesn’t meet all our needs, but once we are on Sectra One, the software will meet...
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Relationship
In the last few years, Sectra’s support has greatly improved. There are quicker responses through...
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Relationship
When it comes to upgrades or projects, Sectra is always very straightforward and makes us aware of...
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Product
We still rely on certain third-party applications to do certain things clinically, and it would be...
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Culture, Loyalty
Saying that Sectra is a pioneer is quite strong, but I'm quite close to saying that because they are...
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Culture, Relationship
We have had some tough dialogue with Sectra in recent years because our organizations haven't always...
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Relationship, Operations
Sectra often offers e-learning in their portal. I know that core users often ask for personal...
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Product
This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....
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Product
We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...
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Relationship
The vendor's support is much better now than it was years ago. I think Sectra understands us better....
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Relationship
Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...
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Loyalty, Product
Sectra PACS does break down occasionally, but I don't really recall Sectra PACS not working....
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Relationship
The Sectra engineers are actually listening to feedback. Knowing that they were listening was a...
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Operations
We are really happy with Sectra PACS. The transition was very smooth, and when we actually...
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Relationship
The support system from Sectra could be better, but it isn't bad. Communicating with Sectra is not...
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Operations
The training for Sectra PACS is quite good. Sectra is always available. We are very happy with the...
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Relationship, Product
With Sectra PACS’ integrations, what is tricky, especially with health records systems, is that...
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Relationship
Whether we receive our money’s worth with Sectra is hard to assess. We are happy. We can’t say we...
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Relationship
Overall, there is executive involvement from Sectra. Sometimes there are more complex issues that we...
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Loyalty
We need advanced, niche tools for specialized exams. We would like Sectra to develop more advanced...
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Value
Sectra charges a little more than before. I don’t think they are the only ones. Since COVID-19 and...
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Relationship
Sectra is quite responsive overall. When we have a problem, Sectra resolves it. We see that it gets...
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Product
Sectra PACS is integrated with our EHR. It is connected to exam acquisition methods, or how images...
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Relationship
The updates of Sectra PACS are done quite well. At first, Sectra didn’t let us take the initiative...
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Loyalty, Relationship
We have worked with Sectra for several years. We chose Sectra because they didn’t have a lot of...
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Relationship
The vendor's strengths are their customer service, robustness, and security. We like the product's interface....
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Relationship
One problem is that Sectra is a victim of their own success. They are winning deals constantly, and...
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Product
An improvement would be for the system to have integrated generative AI.
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Loyalty, Operations
We would choose to stay with Sectra PACS, but we may be forced out of it. There is a significant...
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Product
I have one thing with Sectra PACS that bugs me. If a radiologist opens an exam and hits the dictate...
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Operations, Product
Sectra PACS is excellent. We can easily modify it to suit our needs. When Sectra came out and set up...
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Loyalty, Product
Sectra PACS does pretty much everything we need it to do, but for mammography specifically, there...
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Product
I like the system's ease of use. Many users have complimented Sectra PACS on being better and more...
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Relationship
Sectra needs to improve their response times for logging calls, opening tickets for faults, and...
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Relationship
The biggest strengths of the vendor are that they have a good client-relationship team that is...
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Product
The product is easy to use and very customizable for advanced users. It supports the reporting...
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Relationship, Product
I would like to see more proactive monitoring of the service. There have been some episodes of...
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Operations
Currently, the responsibility for worklist and workflow design largely falls on the customer. By...
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Product
One of the biggest opportunities for product improvement is enabling the ability to update DICOM...
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Relationship
Things have been great with Sectra. We have had a great experience, specifically for the team over...
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Culture, Value
Sectra definitely avoids charging for every little thing 100%. That is a direct benefit of the...
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Relationship
Sectra has definitely grown very fast in our landscape. That shows that they have an excellent...
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Relationship, Product
Sectra is on the cutting edge of the cybersecurity area due to the fact that they started as a...
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Relationship
There was a big CrowdStrike outage, and we found out from Sectra's support personnel that we were...
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Loyalty, Operations, Product
I appreciate how Sectra does upgrades compared to our previous vendor. Our previous vendor had the...
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Product
We have some feature requests that we have asked Sectra for. We work with our account team to...
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Operations
Sectra doesn't do a lot of training for us. We are primarily doing the training for the...
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Product
Every PACS is pretty complex, so I would not use the words simple and intuitive with the PACS. There...
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Loyalty, Relationship
Sectra is responsive. They turn around requests in a timely manner, especially if they are critical...
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Relationship, Operations, Product
Our last upgrade for Sectra PACS went okay. We had a few bugs that we had to get resolved up to a...
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Relationship, Value
I don’t think our leadership thinks we are getting our money’s worth. For us to feel like we are...
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Loyalty, Operations
When we evaluated and selected Sectra PACS, orchestration was supposed to be a core part of the...
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Operations
I would like SSO for Sectra PACS. Had we known that that wasn’t something Sectra already had right...
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Product
Integration with Sectra PACS is a nightmare, and we have more issues with Sectra PACS than with our...
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Operations
We had an issue with the implementation of Sectra PACS, and we saw the vendor’s top leaders getting...
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Product
During a recent Sectra PACS upgrade, our downtime started, but after a short time, I received a...
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Loyalty, Product
I know there are things in Sectra PACS that we haven't implemented yet that we are hoping to do in...
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Relationship
Sectra could really partner with us by ensuring that they respond to customers according to the...
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Value
We are happy with our ROI with Sectra PACS. I have never heard anyone complaining about the solution....
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Relationship
Sectra has great customer service people. They are always helpful. If there is an issue, they will...
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Relationship
Fewer people from Sectra came on-site during the pandemic, but for us, the level of service has...
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Product
The vendor's biggest opportunities for product improvement include offering more layout options,...
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Relationship, Product
The vendor's greatest strengths are their knowledge and their willingness to develop the custom...
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Relationship, Product
The vendor’s greatest strength is their consistent delivery of new technology through free upgrades....
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Relationship
Sectra's customer support has been wonderful. Sectra's people are fast and efficient. They are...
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Relationship, Operations
Sectra could maybe be a bit faster with their upgrades. There is an expression that says that users...
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Product
Sectra PACS' biggest strengths are worklists and speed.
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Relationship, Product
Sectra could improve in cardiology support and AI integrations. Also, I would like Sectra to improve...
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Product
What I like most about the product is that the PACS is quite configurable once someone understands...
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Loyalty, Product
A major opportunity for product improvement would be the addition of a key-word search function...
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Operations
One change that would significantly improve our experience as customers would be the provision of...
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Relationship
One of the vendor’s key strengths is their responsiveness to customer feedback. The vendor responds...
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Product
The vendor's biggest opportunities for product improvement involve bringing us AI features.
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Relationship
The vendor maintains a close relationship with their customers and consistently provides quick and...
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Relationship, Product
To improve my experience, Sectra could have better management of third-party structured reporting...
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Relationship, Product
Sectra's biggest strength is their engagement with customers. I like the usability of the solution,...
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Product
Sectra is quite good in terms of the functionality that we need. There are some things that they...
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Relationship
Sectra’s service has been generally pretty good. We have been happy with how responsive the service...
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Loyalty, Value
Sectra is pricey. They are not one of the cheaper PACS vendors out there. Also, workflow...
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Operations
Sectra is very good with training, and that is still one of their focuses. Sectra is very good with...
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Operations
Sectra's training is great. I would give Sectra the highest score based on the training that I have...
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Loyalty
We will be getting some new features in the next version of the system. We are actually moving to a...
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Relationship
Sectra's support is straightforward. When we have issues or concerns, the vendor's support people...
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Loyalty, Product
In terms of new technology, there are a lot of features in Sectra PACS that we technically have...
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Product
Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...
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Loyalty
Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...
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Loyalty, Relationship
When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...
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Loyalty, Product
Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...
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Product
I would like to see the integration of an AI tool and compatibility with Mac computers.
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Product
I like the product's quality, ease of use, and stability.
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Value
I seriously don't want to use anything other than Sectra PACS. Its major local competitor doesn't...
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Loyalty, Relationship
Sectra engages with their customers regularly. The vendor takes our suggestions and complaints in...
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Relationship
With each new Sectra upgrade, there are instructions. If we aren't sure about something, we will ask...
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Loyalty
The things that Sectra promises are coming will come eventually. We would like some AI options,...
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Product
The core functionality of Sectra PACS, including things like workflow analytics and orchestration,...
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Relationship, Operations
We had some issues with project management during our latest Sectra PACS upgrade. With some newer...
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Relationship
The support is very strong with Sectra. We can call them, or we can have tickets on their platform....
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Culture, Value
Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...
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Loyalty, Product
Our experiences with Sectra have been quite good. How the PACS should work is communicated well....
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Relationship
The vendor could improve our experience by giving us a faster and more direct way to get in touch...
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Product
Sectra offers a wide range of functionality and applications and drives continued development. The...
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Relationship
The vendor could improve our customer experience by keeping stipulated time frames and not moving...
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Product
The vendor's biggest opportunities for product improvement are moving more functions to a...
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Value
The biggest opportunity for improvement is the vendor making their products more affordable.
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Relationship, Product
The service is stable, and the downtime is short.
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Product
The biggest opportunity the vendor has for product improvement would be to bring in more AI...
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Product
The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...
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Product
Sectra PACS is a comprehensive and reliable solution. I like its stability.
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Relationship, Product
Sectra's greatest strengths are that we can trust them and that their product is reliable.
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Product
I like the quality of the product. I also appreciate its performance and stability.
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Culture, Relationship, Product
Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....
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Relationship, Operations
The vendor could improve our customer experience by implementing their breast MRI system.
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Relationship, Product
Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....
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Value
When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...
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Relationship
Even if I don't get any communication back from the vendor's help desk, I know that I can send an...
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Relationship
Communication is the most important thing that Sectra needs to work on. We used to have client...
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Culture, Relationship, Operations, Product
There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...
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Loyalty
Sectra PACS is integrated with our electronic patient journal. That integration is good because...
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Culture, Value
Sectra has good control when it comes to charging, but if they can charge us for something, they...
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Culture, Loyalty
We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...
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Relationship
I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...
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Loyalty
Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...
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Relationship, Product
We have some issues and needs that the vendor hasn't met. There was an issue where we would import...
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Operations
The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...
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Operations
We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...
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Operations
I can say only positive things about Sectra. We can do a lot with the system. We have various small...
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Relationship
A few years ago, Sectra would have scored a few points lower on support, but they have listened to...
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Product
Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...
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Relationship
We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...
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Loyalty, Relationship
Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...
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Culture, Value
Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...
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Relationship, Product
In our region, we have a new journal system, and with every exam that we do in the journal system,...
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Relationship, Product
Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...
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Product
Sectra could improve the smart orchestration in the solution. They could also work on quantifying...
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Relationship
With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...
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Value
Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...
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Product
The biggest opportunity for product improvement is the user interface. The vendor could improve our...
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Relationship
The vendor's biggest strengths are having a robust product and their support. What I like most about...
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Relationship
Sectra could improve our customer experience by lowering the price of Sectra PACS.
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Relationship
Sectra's biggest strengths are their good support and the fact that their people speak our language.
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Product
The things that I like the most about the product are that it has great potential and that it offers...
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Value
Sectra has a very good product. They have a deep understanding about the workflow that we perform...
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Relationship, Operations
We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...
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Relationship, Product
Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...
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Loyalty, Relationship
Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...
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Relationship
It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...
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Loyalty, Relationship
The fact that Sectra is becoming a very big company is good in some parts because that gives them...
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Value
The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...
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Relationship, Product
The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...
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Product
Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...
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Product
Sectra PACS is a good reliable product, and the GUI is easy to use.
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Product
Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...
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Relationship
Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...
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Relationship, Product
To account for our country’s specific needs, vendors need to know how we work in our hospitals....
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Operations, Product
Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...
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Operations
Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...
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Relationship
If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...
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Operations, Product
Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...
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Relationship
Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....
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Loyalty
If we had to make the choice again, we would buy the solution again. In our country, buying...
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Product
Despite the excellent quality of Sectra's systems, there is always room for optimization....
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Relationship, Product
Sectra could improve our experience by improving their native AI instead of installing add-ons....
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Relationship
Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...
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Product
Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...
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Operations
Sectra is awesome with training. We get free access to all their libraries and everything online....
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Value
Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...
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Relationship
Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...
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Product
I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.
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Product
Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.
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Relationship
Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...
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Relationship, Value
Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...
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Relationship, Product
Reliability is Sectra's greatest strength and what we like most about their product.
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Product
We need to see the development of a better overview in terms of bookings and changes in daily operations....
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Culture
We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...
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Relationship, Operations
With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...
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Operations, Product
As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...
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Operations
We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...
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Loyalty
We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...
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Relationship, Operations
We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...
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Culture
One of the things that has changed with Sectra is that with Sectra One, everything was included, but...
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Operations
Sectra has some good application specialists who will come to the site after an upgrade. They will...
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Relationship
Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...
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Relationship, Product
Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...
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Product
Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...
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Relationship
Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...
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Value
When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...
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Operations
We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...
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Culture, Value
We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...
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Relationship
Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...
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Product
What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...
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Operations, Product
Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...
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Loyalty
Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...
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Relationship
Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...
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Value
Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...
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Operations
Sectra has better collaboration and better understands our needs than our previous PACS vendor did....
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Product
The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...
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Operations, Product
The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...
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Relationship
Sectra could probably be better at being proactive. When they have some new functionality, they ask...
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Culture, Product
Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...
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Loyalty, Relationship, Product
We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...
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Loyalty, Product
We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....
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Loyalty, Product
I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...
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Loyalty, Relationship
We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...
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Culture, Value
Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...
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Relationship
Sectra will only promise what they can live up to, and they will say whether something is not...
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Loyalty, Value
We had major problems with the stability of our previous PACS product, so we motivated our clinical...
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Product
The product is very intuitive. I think that one of the best things about Sectra PACS is the...
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Culture, Relationship, Value
There is a mechanism that archives images on the VNA. Sectra promised us that they had this...
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Product
Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...
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Product
The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.
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Loyalty, Product
The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...
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Product
Users like the product's ease of use no matter their role in the radiological workflow.
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Product
The biggest opportunity for improvement is building the RIS completely into the PACS.
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Operations, Product
We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...
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Relationship
The vendor has the best product on the market. They have a strong and supportive service organization....
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Relationship
What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...
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Culture, Relationship, Operations
A few years back, we had several issues with the contract and the relationship between our...
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Relationship
If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....
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Operations
Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...
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Operations, Product
Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...
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Value
Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...
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Relationship, Product
We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...
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Relationship, Product
Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...
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Product
Sectra PACS is really easy to use, providing hanging protocols, shortcuts by keyboard, and online...
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Value
Sectra does a good job with delivering technology. For example, breast tomosynthesis was added...
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Product
We like that Sectra PACS is easy to handle. We can create task-adaptive hanging protocols for each...
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Product
The thing we like least about Sectra PACS is that there is a white pop-up at the beginning that we...
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Relationship
Guaranteed access to Sectra’s technical support is immediately available via our regional support...
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Relationship
To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.
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Relationship, Product
The biggest opportunity for product improvement is that the system performance slightly lags during...
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Product
My favorite thing about the product is the configuration for the advanced search through the...
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Operations, Product
The thing I like the most about the product is its ease of use.
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Product
The biggest opportunity for product improvement is to have additional imaging specialty advanced...
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Relationship
The biggest strength of the vendor is that they have a focused and engaged local team.
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Relationship
The change that the vendor could make to improve our experience as a customer would be to increase...
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Relationship
I like Sectra's immediate action or response around any incidents or issues that are logged to them....
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Operations
Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....
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Loyalty
We have a scheduled upgrade that will give us new features for statistics. We are encountering some...
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Operations
What I would like Sectra to focus on is getting more local expertise for troubleshooting available....
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Operations, Product
The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...
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Relationship, Operations
Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...
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Product
We would like to see adaptation to modernized healthcare where referrals from different referrers...
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Product
I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...
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Product
Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...
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Loyalty, Product
We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...
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Relationship
The vendor is mostly fine when it comes to support. It seems like their support was a little bit...
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Relationship
We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...
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Product
I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...
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Relationship
Sectra could improve our experience by having more transparency in their infrastructure setup and...
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Relationship
Sectra is a competent and reliable business partner that understands our needs as a customer. They...
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Product
Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....
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Relationship, Value
Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...
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Relationship
The relationship meetings with Sectra should occur at least every six months with the Sectra...
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Culture, Relationship
I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...
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Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
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Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
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Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
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Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
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Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
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Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
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Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
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Product
Sectra PACS is very stable. Our users appreciate that.
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Relationship
We would like to see the vendor improve their availability for development and support issues. We...
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Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
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Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
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Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
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Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
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Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
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Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
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Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
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Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
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Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
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Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
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Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
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Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
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Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
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Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
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Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
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Product
It would be nice if the solution could mark whether examinations are presented for demos.
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Product
The product is stable and intuitive for the users. It is trustworthy and easy to use.
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Product
The biggest opportunity for product improvement would be to get the user manual back into the app.
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Relationship
There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...
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Relationship, Product
Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...
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Culture, Relationship
There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...
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Relationship, Value
One way the vendor could improve is by lowering the price. They also need to improve the service.
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Product
What I like the most about the product is the stability. It is also user friendly.
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Relationship, Operations
One change that Sectra could make to improve our experience would be to have a specific person who...
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Relationship, Product
Sectra's people are the vendor's greatest strength. I like that that product is user friendly.
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Product
The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...
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Operations
Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...
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Operations
Sectra could know their customers better because that is where their implementation services seem to...
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Value
Sectra charges us for every little thing. I think that as long as we have a general service...
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Relationship
Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....
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Relationship
Sectra can improve and deliver more for us in the support branch of their company. I would like to...
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Loyalty
We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...
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Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
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Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
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Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
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Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
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Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
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Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
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Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
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Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
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Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
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Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
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Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
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Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
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Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
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Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
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Product
If there is a new version of the product, I want to try it.
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Product
What I like most about the system is its ease of use; however, it has some shortcomings.
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Relationship, Product
In terms of opportunities, all my problems can be reported, but some issues cannot be solved.
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Product
The system's strength is the fact that it is used in most centers.
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Culture, Relationship
Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...
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Relationship
Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...
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Product
There are one or two special applications. I do a lot of cardiac things, and those things aren't...
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Value
We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...
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Relationship, Operations
Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...
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Relationship
The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...
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Relationship, Product
I don't think there is a lot of negative feedback for Sectra. They have so many positive things....
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Culture, Loyalty, Relationship
There was one aspect that Sectra worked on that we complained about, and that was voice recognition....
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Operations
We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...
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Loyalty
We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...
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Operations
A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...
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Relationship
Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...
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Loyalty, Product
The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...
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Relationship, Operations
Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...
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Relationship
Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...
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Relationship
Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...
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Product
One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...
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Relationship
Our customer success manager and the regional lead are really nice. If we shout loud enough, they...
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Relationship
In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...
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Product
There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...
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Relationship, Product
The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....
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Relationship, Product
I really like the fact that as a user, I can configure worklists. I love the reporting templates and...
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Product
The product is working fine. There are a few issues. We just had an upgrade, and there are a few...
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Relationship
Personally, I would buy Sectra PACS again because it has been really easy on the admin side....
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Loyalty, Relationship
We still have some needs from the research department because there are things that they can't do...
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Relationship, Operations
There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....
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Relationship
Sectra tries to keep a high standard with their customer service. I think they will keep trying to...
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Operations
Sectra’s training is really good. They have online platforms and videos. We had really good training...
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Operations
The implementation of the solution took a while. When we did our implementation, even though the...
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Value
For me personally, I would say we got our money's worth. Compared to how it was with our previous...
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Product
In terms of the product, the range of things we can do with Sectra PACS and the configurability of...
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Product
We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...
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Relationship
Sectra is always developing stuff. They are very responsive to our requests as an organization....
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Relationship
I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...
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Operations
To increase the ease of use, Sectra could do interactive training. That is something they are...
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Relationship
Sectra's support people are very good. They trace us if we put in a call. There have been two or...
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Operations, Product
We just had an upgrade, and that went very well. With integration, we actually didn't push to the...
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Value
We are paying for software, and it costs a big amount of money. Sectra provides what they offer....
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Relationship, Product
There is Sectra’s monitoring system and email communications when a server is down or something, but...
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Product
The overall experience is okay for the users. The layout is fantastic, and people can easily...
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Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
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Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
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Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
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Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
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Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
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Product
One change Sectra could make to improve our experience is with the interface.
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Product
Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...
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Product
Sectra PACS is basically the same today as it was when it was installed years ago; there are just...
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Operations
One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...
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Relationship, Value
The thing that I like the most about Sectra's proactivity in relation to their support is that the...
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Relationship, Operations
Sectra is a company that cares about their customers, the stability of their customers' situations,...
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Product
From the point of view of log accessibility, especially with legal compliance, the vendor has...
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Loyalty
I don't have any complaints about the system. People like the product. I anticipate that we will...
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Culture, Value
In terms of costs and what functionality is out there, the system is very good.
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Product, Value
For stability, we have been able to greatly reduce space in terms of image archiving and providing...
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Product
I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...
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Operations
Sectra’s training is not that good. The biggest problem that I see with it is when we do an upgrade,...
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Product
The latest upgrade that we did for Sectra PACS was improved in stability and performance. That also...
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Product
Sectra will say that the end users are good. From a clinician standpoint, I know that end users...
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Relationship
We did have a conflict with Sectra in the past. There has been a huge improvement in their way of...
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Product
I would like more user-friendly comparison tools for specialty imaging. Additionally, when searching...
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Product
Sectra's biggest strengths are that the product is multifunctional, that the product has...
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Product
I like that Sectra PACS is very practical, but Sectra could use AI more.
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Relationship
Sectra's biggest strength is they pay attention to the demands of the radiologists.
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Loyalty, Product
We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...
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Relationship
For us, the support is really extraordinary.
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Loyalty
We actually evaluated many different versions of PACS solutions, and one key feature that we were...
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Product
The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...
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Relationship, Product, Value
Sectra's biggest opportunity to improve is in reducing lag time in the product.
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Product
The product is stable and easy to use. Sectra's strengths are the product's configurability and the...
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Relationship
Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...
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Product
What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...
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Relationship
I don't have complaints about Sectra's work because they are a reference in terms of support. When I...
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Product
Sectra could improve UI features and add new functionality to address specialties.
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Product
I like that the product is patient-centric and fit for its purpose.
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Product
Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...
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Relationship, Product
Sectra's strengths are their innovation and R&D and that they are a market leader.
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Relationship, Operations
Sectra should have a dedicated person assigned to my site. The initial communication regarding the...
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Relationship
Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...
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Relationship
Sectra's strength is that they are a large organization with a large support team.
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Relationship, Operations
Sectra does the function implementation well, although they have stopped supporting hardware because...
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Operations
Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...
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Product
Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...
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Product
The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...
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Product
Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...
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Loyalty, Value
The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...
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Product
I like the functionality, availability, and support of Sectra PACS.
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Value
The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...
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Relationship
Sectra's greatest strengths are product functionality, availability, and knowledgeable support...
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Relationship, Product
Two changes Sectra can make to improve the customer experience are providing a user access portal or...
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Culture, Value
Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...
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Operations
Sectra's training could maybe be more about the practical part. For example, a technical training...
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Value
It is evident that in the next versions of Sectra PACS, some things could be improved, but...
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Relationship
The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...
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Relationship
Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...
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Product
The thing I like most about the product is that it is a reliable product that fulfills its purpose.
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Product
I think the annual upgrades could help improve the product more.
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Relationship
The supplier's greatest strengths are their commitment, quality, and technical capacity.
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Relationship
I wouldn't say there is anything the vendor could do to improve my experience. I would just like...
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Product
Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...
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Loyalty, Product
There is probably a conversation for Sectra to have with the healthcare world regarding the fact...
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Loyalty, Product
Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...
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Product
While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...
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Product
Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...
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Relationship
Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...
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Product
The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...
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Product
The vendor could make the system more simplified and could check previously logged tickets.
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Relationship
The vendor's biggest strength is their great support.
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Loyalty, Product
I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...
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Loyalty, Product
Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...
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Operations, Product
For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...
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Product
We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...
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Product
I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...
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Relationship
The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...
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Product
The biggest opportunity for product improvement involves its connection to teleinformatics...
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Relationship, Product
The biggest opportunity to improve would be more frequent updates.
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Product
The biggest strengths are the dependability and simplicity. I like the speed and performance.
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Product
Sectra's biggest strength is that their system is intuitive.
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Relationship
Some changes Sectra could make to improve my experience would be having direct engagement and early...
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Product
I am perfectly happy with Sectra.
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Product
The provider's greatest strengths are the product's stability and intuitive operation.
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Product
I really like the intuitive operation and the ability to create dynamic and static worklists.
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