Sectra PACS (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:58:15 PM and Model.EvProductId = 1816

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User Commentary

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Manager

Other Observations & Comments

Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...

Aug 2020
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Manager

Functionality and Upgrades

The users are saying that they really like the solution. There are actually a lot of features in there....

Aug 2020
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Manager

Service and Support

Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...

Aug 2020
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Manager

Service and Support

Sectra must have really good developers. They did a really tight time frame for implementation. The...

Aug 2020
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Manager

Implementation and Training

Sectra's training would get a low score; they didn't train the users. The training was very generic....

Aug 2020
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Manager

Service and Support

Sectra has offered the instant messenger software free of charge. That was right at the onset of the...

Aug 2020
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Manager

Service and Support

Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...

Aug 2020
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Manager

Service and Support

Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...

Aug 2020
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Manager

Functionality and Upgrades

Sectra PACS is very user friendly and intuitive, so we don’t have to think a lot. It is easy for me...

Jun 2020
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Manager

Service and Support

The quality of Sectra's service and support could be a little bit better. Sometimes when we create a...

Jun 2020
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Manager

Service and Support

When COVID-19 started, we didn’t experience high volumes of patients, but we did have questions....

Jun 2020
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Manager

Interfacing and Integration

Sectra PACS has a lot of integration possibilities with other vendors. It is usually the other...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Sectra doesn’t avoid charging for every little thing, and that influences how we get our money’s...

Jun 2020
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Director

Service and Support

Sectra is outstanding when it comes their knowledge. They have many highly competent people.

Jun 2020
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Director

Implementation and Training

Sectra understands the need for a flawless workflow in all aspects of radiology. Also, they are best...

Jun 2020
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CMIO

Service and Support

We have always had a really excellent relationship with Sectra. The vendor has always been extremely...

Jun 2020
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CMIO

Relationship

I give the vendor a high rating for executive involvement. We can more or less get on the phone and...

Jun 2020
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CMIO

Interfacing and Integration

I don’t think anyone agrees on what interoperability is. With Sectra, we have had some good work...

Jun 2020
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CMIO

ROI / Cost (care and feeding)

Sectra has definitely not charged us for every little thing. We have done joint developments where...

Jun 2020
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CMIO

Service and Support

Sectra absolutely keeps all of their promises. Sectra is strong in innovation. Our engagement and...

Jun 2020
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CMIO

Future Outlook

We are expecting to make real progress with our initiative with Sectra. I have a lot of optimism and...

Jun 2020
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CIO

Implementation and Training

Recently, Sectra sent us an eLearning platform regarding new professionals, physicians, and...

May 2020
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CIO

ROI / Cost (care and feeding)

Sectra is very good about doing integration with no costs. Integration is included in the contract,...

May 2020
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CIO

Functionality and Upgrades

We didn’t get the last upgrade, but I know Sectra is improving, and I don’t have any complaints...

May 2020
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CIO

Service and Support

Sectra’s support is very good. The support people always check on the hospital proactively. The...

May 2020
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CIO

Functionality and Upgrades

We had plans to replace Sectra because of a partnership we have with another vendor, but I suspended...

May 2020
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Physician

Interfacing and Integration

Sectra PACS integrates well with all of the other applications that we have. We also have the...

May 2020
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Physician

Relationship

We have regular follow-up meetings with Sectra. They usually meet with us twice a year to listen to...

May 2020
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Physician

Functionality and Upgrades

Sectra PACS is very user friendly. It is easy to find what we need using its interface. We can...

May 2020
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Physician

Other Observations & Comments

There has been no special advantage of Sectra dealing with the COVID-19 situation.

May 2020
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Physician

Interfacing and Integration

We have a lot of products integrated with Sectra, and that has been effective. Sectra is very...

May 2020
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Physician

Service and Support

We had some tough challenges for Sectra at the beginning, but they managed those issues, and now the...

May 2020
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Physician

Implementation and Training

Sectra has several possibilities for training, including online training webinars. When we get a new...

May 2020
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Physician

Functionality and Upgrades

I am very satisfied as an end user, and I feel that Sectra has good communication with our IT team....

May 2020
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Physician

Functionality and Upgrades

We know the leader of our division with Sectra. That individual is in direct contact with us and...

May 2020
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Physician

Functionality and Upgrades

We do not measure the outcomes of using Sectra because we do not have anything to compare them to....

May 2020
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Physician

ROI / Cost (care and feeding)

Sectra doesn’t nickel-and-dime. If there were a problem with Sectra, I wouldn't be thinking about...

May 2020
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Physician

Relationship

Our relationship with Sectra has been good in that they have been very engaging with us, but the...

Apr 2020
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Physician

Functionality and Upgrades

There is still some functionality missing, and we keep pushing Sectra to get it to us. For example,...

Apr 2020
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Physician

Functionality and Upgrades

The functionality of the PACS is good, and its usability is good. Our downtime has been essentially...

Apr 2020
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Physician

Functionality and Upgrades

We still have an issue with the upgrades because they are dropping our system down for hours. I know...

Apr 2020
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Physician

Future Outlook

Sectra is building new technology, and that is still ongoing at the moment. We have a couple of...

Apr 2020
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Physician

Sales and Contracting

Cost is less of an issue for us because of the way our organization is run. I actually think we have...

Apr 2020
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Physician

Relationship

Sectra keeps most of their promises, though they keep some later than they say they will.

Apr 2020
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Physician

Interfacing and Integration

Sectra PACS' user interface is very slick and easy to use. The built-in functionality for 3D...

Apr 2020
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Physician

Relationship

The personal interaction we had with Sectra at the start of our contract was phenomenal, but some of...

Apr 2020
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Physician

Functionality and Upgrades

We have been telling Sectra for years to bring a certain functionality into their core product....

Apr 2020
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Manager

Functionality and Upgrades

Sectra PACS is very user friendly and is sort of Windows based. We can easily create lists and...

Mar 2020
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Manager

Functionality and Upgrades

I would like to see more administrator control within Sectra PACS. There are certain things that we...

Mar 2020
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Manager

Technology

Sectra PACS has been a great product for us. The main reason is that there is never any downtime....

Mar 2020
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Manager

Service and Support

The only issue that we have with Sectra is the support. The tickets are open for way too long, and...

Mar 2020
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Director

Implementation and Training

Sectra is very good at training. I would give that a pretty good score.

Feb 2020
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Director

ROI / Cost (care and feeding)

When it comes to charging us, Sectra is fair. They avoid charging for everything. Sectra charges...

Feb 2020
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Director

Interfacing and Integration

In terms of our ability to integrate with other systems, we have an information system for one of...

Feb 2020
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Director

Functionality and Upgrades

Sectra gets a high score on delivering new technology because they add new functionality. I am...

Feb 2020
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Director

Functionality and Upgrades

Sectra PACS works as promoted and is very reliable. The product functionality is meeting our needs....

Feb 2020
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Director

Future Outlook

I am very satisfied with Sectra PACS, and I hope that my satisfaction will be the same a year from...

Feb 2020
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Director

Relationship

Our key contact person for Sectra has been very good to work with. That person is always really...

Feb 2020
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Director

Service and Support

The ongoing phone and web support are generally good, but sometimes the response to things can be a...

Feb 2020
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Director

Future Outlook

Sectra pretty much keeps all of their promises. Sectra PACS is part of our long-term plans. We are...

Feb 2020
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Physician

Technology

I am still very pleased with Sectra PACS. I have experience with other PACS solutions, and compared...

Feb 2020
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Physician

Future Outlook

There are only two PACS solutions that I would choose, and Sectra PACS is one of them. As long as I...

Feb 2020
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Physician

Other Observations & Comments

We have everything we need within Sectra PACS. The vendor tried to implement some AI features, but...

Feb 2020
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Physician

Interfacing and Integration

It would be nice if Sectra PACS integrated with an oncology mapper. As far as I know, Sectra doesn't...

Feb 2020
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Physician

Functionality and Upgrades

Sectra keeps most of their promises but not all. Even though the system works well, there have been...

Feb 2020
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Physician

ROI / Cost (care and feeding)

Sectra definitely doesn't nickel-and-dime us, even when we ask for extra things. Sectra has given us...

Feb 2020
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Physician

Service and Support

We can usually resolve things on our own, but if we have problems that we can't fix, we have a...

Feb 2020
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Manager

Other Observations & Comments

Sectra keeps most of their promises. But when it comes to certain parts, we have difficulties...

Feb 2020
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Manager

ROI / Cost (care and feeding)

Sectra tries to charge for every little thing and really tries to sell everything they can.

Feb 2020
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Manager

Functionality and Upgrades

Sectra has really worked hard on shifting to focusing on the workflow rather than working from the...

Feb 2020
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Manager

Functionality and Upgrades

We would really like to have a better image relationship between archive materials and the PACS. If...

Feb 2020
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Manager

Interfacing and Integration

Sectra could focus more on standardizing integrations between third-party solutions and the PACS.

Feb 2020
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Physician

ROI / Cost (care and feeding)

We think that Sectra is quite prone to charging for things, so we have to be a bit tough when we...

Feb 2020
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Physician

Functionality and Upgrades

Using the screen is not a perfect experience. We have to scroll and click a lot to find information....

Feb 2020
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Physician

Service and Support

The support is quite okay. When it comes to whether Sectra is proactive, I would rate them in the middle....

Feb 2020
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Physician

ROI / Cost (care and feeding)

The system is worth the amount we pay for it. We have to have something, and Sectra PACS isn’t much...

Feb 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for everything. If something is not in the contract, then they try to charge for...

Feb 2020
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Manager

Implementation and Training

Our score for implementation is in the middle because we have had a lot of issues and challenges...

Feb 2020
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Manager

Service and Support

Previously, my score for the quality of support would have been higher, but it has gone down...

Feb 2020
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Manager

Implementation and Training

There isn’t much training, especially on certain products. The vendor doesn't really give any...

Feb 2020
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Manager

Service and Support

We have had trouble escalating some things, and getting them resolved has taken time. But those...

Feb 2020
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Manager

Relationship

It is difficult to answer whether I would be likely to recommend the product to a friend. There are...

Feb 2020
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Manager

Functionality and Upgrades

Overall, we have had a good experience. The system generally works as promoted. When I consider the...

Feb 2020