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Sectra PACS (Non-US) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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CIO

The main reason I like working with Sectra is the direct, personal, long-lasting, consistent contact...

Jul 2021
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CIO

What I least like about working with Sectra is when there are delays, and we are in a state of...

Jul 2021
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Manager

I think Sectra PACS is more mature than another PACS we use. For instance, from an administrator's...

Jun 2021
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Manager

The way Sectra acts as a partner is that they think along with us about how we can solve or do...

Jun 2021
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Manager

Sectra could lower the prices to be a perfect vendor.

Jun 2021
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Director

Sectra has a great support team that is knowledgeable and able to troubleshoot and resolve any of...

Jun 2021
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Director

I have noticed that Sectra has increased their support costs a lot, and that is hard to see because...

Jun 2021
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Director

The technicians at Sectra do a lot of testing before they send out upgrades and updates. The...

Jun 2021
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Director

One thing I have noticed is that we build relationships with the folks at Sectra and value them....

Jun 2021
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Director

We are not in the US, and we feel like Sectra needs to better test and develop products in all the...

Jun 2021
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Director

We are very happy with Sectra PACS. I don’t see any significant reason to change systems. Its...

Jun 2021
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Director

Sectra is very responsive and open to ideas. If they do not accept an idea that we bring them, they...

Jun 2021
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Director

There are lots of opportunities to expand functionality in Sectra PACS. Sectra is gaining ground...

Jun 2021
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Analyst/Coordinator

I would buy Sectra PACS again in a heartbeat. I am sure the corporation will stay with Sectra PACS...

Jun 2021
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Analyst/Coordinator

The system is very user friendly. As soon as someone has a username and password, they can pretty...

Jun 2021
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Analyst/Coordinator

The vendor's service is good. We haven’t had to deal with the vendor a lot because we have been with...

Jun 2021
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Analyst/Coordinator

On the vendor's page, any end user can look up the training modules or look up whatever they want to...

Jun 2021
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Analyst/Coordinator

There are a couple of things that we would really like to be integrated into Sectra PACS, but those...

Jun 2021
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Analyst/Coordinator

I don’t need to worry about the upgrades at all because Sectra runs with them. The vendor is very...

Jun 2021
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Analyst/Coordinator

With the way the vendor's model is set up, we have to pay for all our licenses. If I add a new...

Jun 2021
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Physician

We had a problem with Sectra PACS with linking two different exams for the same patient. Sectra was...

May 2021
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Physician

Sectra PACS is very easy to use. We have residents that can use it very well. That is very important...

May 2021
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Physician

The way we do examinations in our region is different from others. However, we would sometimes like...

May 2021
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Physician

There have been times when Sectra has detected a problem before we have, and they have called us...

May 2021
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Physician

Recently, we had training from Sectra for an upgrade, and it was really good. They showed us the new...

May 2021
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CEO/President

Sectra PACS is outstanding compared to the other PACS solutions in our country. Sectra would win...

May 2021
||
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CEO/President

We are very proud to have Sectra PACS. It is an amazing software program that helps us accelerate...

May 2021
||
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CEO/President

One very good thing about Sectra is the 24/7 support. That is so appreciated. We can call the vendor...

May 2021
||
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CEO/President

For the implementation, we had a lot of meetings with Sectra people who came to speak with us and...

May 2021
||
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CEO/President

Sectra is growing, and they need to have more staff. We have some projects coming up, and Sectra...

May 2021
||
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Analyst/Coordinator

The upgrades are as stated and seamless. We don’t have issues with prolonged downtime. Sectra...

May 2021
||
(0)
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Analyst/Coordinator

The vendor's ongoing support is actually awesome. We can easily get ahold of someone when we have...

May 2021
||
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Manager

Sectra actually listens to their customers and institute changes fairly quickly if they sense that...

May 2021
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(0)
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Manager

I like the fact that there is an upgrade every year. The upgrades are very organized. We have a test...

May 2021
||
(0)
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Manager

Sectra has a customer portal where we can log and track any service calls. Everything is documented....

May 2021
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Manager

Sectra is smart enough not to make promises they can’t keep. If we talk to some salespeople,...

May 2021
||
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Manager

Sectra is always developing and adding on. The functions are there; we just haven’t been able to buy...

May 2021
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Manager

Sectra has proactive monitoring. If a service stops at night, they reach out to let us know what the...

May 2021
||
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Manager

If anything does happen to alert us, the vendor will respond to it and then actively talk to us...

Apr 2021
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Manager

Sectra put thought into the design of the software. It is basically running on standard software...

Apr 2021
||
(0)
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Director

Sectra PACS works well. The users like using it. It has the functionality that our users need. Quite...

Apr 2021
||
(0)
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Director

There are a couple of things that would improve Sectra PACS. One thing would be better auditing...

Apr 2021
||
(0)
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Director

There are a few issues with how Sectra PACS stores images. The thumbnails and the folders have a...

Apr 2021
||
(0)
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Physician

It wasn't the radiologists who chose the Sectra system. It was the IT department. The IT department...

Mar 2021
||
(0)
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Physician

Sectra is not directly supporting us. We have to go through the owner, which is the IT department....

Mar 2021
||
(0)
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Physician

I asked the vendor whether they could offer services that included a digital media archive with...

Mar 2021
||
(0)
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Analyst/Coordinator

We went through an upgrade for Sectra PACS, and there were several new functions that the vendor...

Feb 2021
||
(0)
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Analyst/Coordinator

There are minor bugs in Sectra PACS, and they aren't always solvable unless we wait for another...

Feb 2021
||
(0)
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Analyst/Coordinator

In Sectra PACS, there is cross-hair functionality that automatically links images together. That...

Feb 2021
||
(0)
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Analyst/Coordinator

Sectra PACS is a good software program, and users can become quite familiar with the basic...

Feb 2021
||
(0)
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Analyst/Coordinator

Sectra is a huge vendor in our country. Their customer base has grown on such a large scale that it...

Feb 2021
||
(0)
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Analyst/Coordinator

I am a fan of all the plug-in modules. Those are easily available and easier to implement than...

Feb 2021
||
(0)
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CIO

Sectra separated from Philips, so now we are getting support from the same people that worked for...

Feb 2021
||
(0)
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CIO

We are thinking of changing from Sectra because we have this impression that this new vendor is more...

Feb 2021
||
(0)
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CIO

We need more intense support. It is a very long process to get upgrades; it takes a year. That is...

Feb 2021
||
(0)
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Manager

Sectra needs more employees; they have many customers and projects right now.

Feb 2021
||
(0)
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Manager

We like that Sectra tries to follow a good development plan to take the product into the future.

Feb 2021
||
(0)
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Manager

Sectra keeps their promises. Sectra has many highly qualified people.

Feb 2021
||
(0)
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Manager

We would like Sectra to travel more to customers to present new products and listen to customer...

Feb 2021
||
(0)
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Manager

Sectra's trial licenses are free for a period of time.

Feb 2021
||
(0)
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Manager

I have been working with Sectra for over a year. Because of the pandemic, I have still not received...

Feb 2021
||
(0)
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Manager

We are using an older version of this product. We have struggled with our service partner in the...

Feb 2021
||
(0)
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Physician

As we work with Sectra in a C/S provider setting, our largest challenge is getting our opinions...

Feb 2021
||
(0)
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Physician

Sectra could be much more open about why certain changes are difficult to implement and about the...

Feb 2021
||
(0)
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Physician

Our deployment is a shared implementation of Sectra PACS across our entire region. Unfortunately,...

Feb 2021
||
(0)
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Physician

The largest challenge for me personally has been setting up display protocols and dynamic worklists....

Feb 2021
||
(0)
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CIO

We have an ongoing issue with Sectra, but we are getting it figured out. What I like most about...

Feb 2021
||
(0)
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CIO

I have never had complaints from our team about Sectra’s training. They located specific people to...

Feb 2021
||
(0)
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CIO

The only place where we had some issues or problems was with Sectra's universal viewer product....

Feb 2021
||
(0)
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CIO

I could not live without Sectra. Of all the companies we have worked with, they are the ones pushing...

Feb 2021
||
(0)
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CIO

Sectra’s support is available 24/7. They are very proactive. They do not just wait for problems to...

Feb 2021
||
(0)
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CIO

We had something really unique that we wanted Sectra to do, and they weren’t able to do it. However,...

Feb 2021
||
(0)
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CIO

The price that Sectra gave us was for new integrations along with the adoption of the tools they...

Feb 2021
||
(0)
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Manager

Sectra has a good understanding of the market. They have competent employees and good products.

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Sectra charges a lot for their product, and they know how to charge us overall.

Jan 2021
||
(0)
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Manager

I am not sure whether any vendor meets all of our needs. There are many specialties in the hospitals...

Jan 2021
||
(0)
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Manager

Overall, the support is good, and the emergency cases are handled well. Our problem is that minor...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

We don't have Secta's RIS. That is a shame because our biggest problems are with our own RIS....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am very content with Sectra PACS. It is a very reliable product in the technology world. The...

Jan 2021
||
(0)
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 or  to see details.

Manager

I like Sectra’s professionalism. I like that they are very available. I like the confidence that I...

Jan 2021
||
(0)
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 or  to see details.

Manager

We like Sectra's customer-driven approach. They are willing to listen to our feedback and needs. We...

Jan 2021
||
(0)
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 or  to see details.

Manager

Some of the vendor's application specialists could be more updated on our status and needs. They...

Jan 2021
||
(0)
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 or  to see details.

Manager

Sectra PACS is very easy to use. It allows us to export and integrate images. We look at exams that...

Jan 2021
||
(0)
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 or  to see details.

Manager

Sectra always had great responsibility and professionalism whenever they were called upon to...

Jan 2021
||
(0)
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Manager

I would surely buy the system again. It is a good system. The product works as promoted pretty well,...

Jan 2021
||
(0)
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Manager

If people get trained properly, I think the ease of use is good with the system. If people know what...

Jan 2021
||
(0)
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Director

We have had a good experience with Sectra. We will be moving parts of our environment to their...

Jan 2021
||
(0)
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VP/Other Executive

We have a contract in place, but sometimes we don't know all the facts that are relevant to a...

Jan 2021
||
(0)
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VP/Other Executive

Most of the costs are part of the project, so we do not have extra costs. If there were a dedicated...

Jan 2021
||
(0)
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VP/Other Executive

Sectra could have an emphasis on the ability to pull things again. We would also like to see more...

Jan 2021
||
(0)
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Director

I wish the vendor's services could be better. The amount of downtime that we have had with their...

Jan 2021
||
(0)
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Director

Unfortunately, our experience with the system has been getting worse. We are going through a...

Jan 2021
||
(0)
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Director

We have had a lot of discussions with the vendor's leadership. Having Sectra PACS is one thing, but...

Jan 2021
||
(0)
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Manager

Sectra has been incredibly responsive throughout the COVID-19 crisis, as they always are. We had an...

Jan 2021
||
(0)
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Manager

Sectra is the only original PACS vendor who does something really good with pathology. Sectra has...

Jan 2021
||
(0)
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Manager

When introducing the VNA in the project space, I really had some issues with Sectra on the things...

Jan 2021
||
(0)
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Manager

Half of the quality of the system depends on the hospital's implementation. The solution works very...

Jan 2021
||
(0)
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Manager

There is something wrong with one of the radiology department’s systems. That is a problem for the...

Jan 2021
||
(0)
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Manager

We have nothing but rave reviews for Sectra PACS. We have renewed our contract because we are happy...

Jan 2021
||
(0)
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Manager

Sectra has a lot of licensed products that are good, but we have to pay extra for them. I think some...

Jan 2021
||
(0)
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Manager

Sectra's service is excellent. They are always advancing outside of typical imaging centers and...

Jan 2021
||
(0)
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Manager

Sectra PACS product is really good, but we have to pay a lot for it because it is quite pricey....

Dec 2020
||
(0)
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CIO

The solution is a good functionality solution. The radiologists use the PACS. They are happy with...

Nov 2020
||
(0)
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CIO

Sectra is really bad when it comes to integration and interoperability. We are moving from smartness...

Nov 2020
||
(0)
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CIO

Nobody is in favor of having Sectra’s product for the long term, but the plan was to have the...

Nov 2020
||
(0)
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CIO

Going with Sectra was really a mistake. Getting certain kinds of images to be annotated for...

Nov 2020
||
(0)
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CIO

We have to force or build a specific plan around radiology to prevent things and protect the...

Nov 2020
||
(0)
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CIO

It is disrespectful to humanity when company leaders are focused on profits instead of the value of...

Nov 2020
||
(0)
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CIO

The vendor is crazy with their contracting. They are asking for the support agreement to cost more...

Nov 2020
||
(0)
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CIO

Sectra PACS is more complete and mature than our previous PACS. We can centralize better because...

Oct 2020
||
(0)
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CIO

We have had issues. Unfortunately, Sectra is not doing any better. The system is very well managed....

Oct 2020
||
(0)
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CIO

We had our executives talk to Sectra's executives to get the support we needed, but the support...

Oct 2020
||
(0)
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CIO

Sectra has struggled with the system's performance. They don't investigate issues or put a lot of...

Oct 2020
||
(0)
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CIO

There are no issues with the integration, and the implementation was okay. The ease of use is also...

Oct 2020
||
(0)
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Manager

Because of the way that our pricing is set up, I think Sectra will charge us for things. So far,...

Aug 2020
||
(0)
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Manager

The users are saying that they really like the solution. There are actually a lot of features in there....

Aug 2020
||
(0)
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Manager

Sectra has Kestrel, and that is their downfall based on the usability and the feedback from the...

Aug 2020
||
(0)
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Manager

Sectra must have really good developers. They did a really tight time frame for implementation. The...

Aug 2020
||
(0)
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Manager

Sectra's training would get a low score; they didn't train the users. The training was very generic....

Aug 2020
||
(0)
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Manager

Sectra has offered the instant messenger software free of charge. That was right at the onset of the...

Aug 2020
||
(0)
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Manager

Sectra is very supportive. We build relationships with them, and that helps give us confidence. With...

Aug 2020
||
(0)
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Manager

Sectra PACS is a quality product, and when we train new physicians that come on-site, things are...

Aug 2020
||
(0)
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