Sectra PACS Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Director

Relationship

With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...

Jun 2024
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Director

Relationship

Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...

Jun 2024
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Director

Loyalty, Relationship

Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...

Jun 2024
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Manager

Operations

Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...

May 2024
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Manager

Product

I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...

May 2024
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Manager

Operations

When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...

May 2024
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Manager

Relationship

In the last couple of years, Sectra has redesigned how they do support, and that has definitely...

May 2024
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Manager

Value

I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...

May 2024
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Manager

Product

With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....

May 2024
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Analyst/Coordinator

Culture, Relationship

With Sectra, a lot of things went through our sales representative in the past, but now we also have...

May 2024
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Analyst/Coordinator

Culture, Value

I can call the vendor and ask for different things under our service contract, and they don't charge...

May 2024
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Director

Operations

For implementations, Sectra provides an adequate amount of support. That makes all the difference...

May 2024
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Director

Product

The system is easy to use and very reliable, and those two aspects are very big parts for us. The...

May 2024
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Director

Product

There could be an improved peer-review process. Right now, that process is just clunky. We don't use...

May 2024
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Director

Relationship

The vendor responds well, but they could be a little more proactive on the front end without us...

May 2024
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VP/Other Executive

Relationship, Product

There are always some weird things that don't come through in Sectra PACS.

May 2024
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VP/Other Executive

Loyalty, Product

Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...

May 2024
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Director

Product

Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...

May 2024
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Physician

Operations, Product

Sectra PACS is amazing. During the implementation, there weren’t a lot of errors. There has not been...

Mar 2024
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Physician

Relationship

I have called Sectra’s customer support team before. Someone usually gets on the phone immediately...

Mar 2024
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Physician

Value

With Sectra PACS, there was an immediate improvement in our return on investment and efficiency. We...

Mar 2024
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Manager

Culture, Value

Sectra charges for every little thing. It would be nicer to have the services bundled into the main...

Feb 2024
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Manager

Relationship, Operations

We have a Sectra engineer who works with us, but that person doesn't know the system as well as some...

Feb 2024
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Manager

Relationship, Operations

Sectra does keep their promises. If they can't do something, they let us know. Some of the things...

Feb 2024
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Manager

Culture

We were looking into getting another license with Sectra, and we thought it was going to be a...

Feb 2024
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Manager

Relationship, Product

Sectra PACS is very easy to use. There are things that I do daily in Sectra PACS, and maybe I could...

Feb 2024
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Manager

Culture

The technology in Sectra PACS could be improved a bit. There are just little glitches here and...

Feb 2024
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VP/Other Executive

Relationship

We have a good relationship with Sectra. We have a customer happiness executive who has been with us...

Feb 2024
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CIO

Relationship, Product

Sectra PACS has been a solid application that has required minimal support. Every once in a while,...

Feb 2024
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CIO

Loyalty, Relationship

After we acquired our PACS and modalities, everything was bought by another PACS vendor, so we went...

Feb 2024
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CIO

Relationship

I would like to see Sectra keep us as a separate customer. I don't like the idea of being a...

Feb 2024
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Manager

Culture, Loyalty, Relationship

In the last little while, everything has been good with Sectra. A big thing for us was looking at...

Jan 2024
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Physician

Loyalty

Our choice for a new PACS came down to Sectra and another vendor. In talking with colleagues across...

Jan 2024
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Physician

Operations

The implementation of Sectra PACS went remarkably well. Sectra PACS is pretty easy to use. And we...

Jan 2024
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Physician

Product

I do not like the way Sectra PACS displays the prior-images timeline for comparison studies. What...

Jan 2024
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Analyst/Coordinator

Product

Sectra has more DICOM conformance than anybody else in the market. They have more supported IHE...

Jan 2024
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Analyst/Coordinator

Operations

We love our PACS. We can do so many things. Sectra does an excellent job at getting us ready for our...

Jan 2024
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Analyst/Coordinator

Relationship

As Sectra has grown, the support has been hit or miss. For some tickets, we hear back the same day,...

Jan 2024
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Analyst/Coordinator

Operations

There are a few features we haven't been able to implement in our workflows. We have been asking for...

Jan 2024
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Analyst/Coordinator

Operations

I have not been happy with the implementation services on our upgrades for Sectra. Overall, we are...

Jan 2024
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Analyst/Coordinator

Operations

For training, Sectra has been very dedicated. They have good trainers involved. I can't say anything...

Jan 2024
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Analyst/Coordinator

Product

I wish we had more robust prefetching capabilities in Sectra PACS. I'm very disappointed. Sectra...

Jan 2024
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Analyst/Coordinator

Product

Sectra PACS is not very user friendly. Even with some of the worklists and stuff that our end users...

Jan 2024
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Analyst/Coordinator

Relationship

Sectra has monitoring in place. If something goes wrong, they notify us by calling us.

Jan 2024
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Analyst/Coordinator

Operations

Sectra’s PACS and VNA have a very solid foundation. Sectra PACS generally delivers what is...

Jan 2024
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Analyst/Coordinator

Relationship

Culturally and relationally, working with Sectra has been good. We have been able to build good,...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

We have what Sectra calls a portfolio team. Those people know and understand our site well as part...

Jan 2024
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Analyst/Coordinator

Operations, Product

With Sectra PACS, there are a lot of bells and whistles that we have to know about, so people...

Jan 2024
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Manager

Loyalty, Product

Some of the new radiologists who have come on board in the past few years have really liked Sectra...

Jan 2024
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Manager

Loyalty, Product

We have talked to Sectra about their cloud infrastructure, and they said they would really like...

Jan 2024
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Manager

Product

We don't really have any instances of downtime or failures with Sectra PACS. We always get some...

Jan 2024
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Manager

Product

The integration between Sectra PACS and our dictation system is key, and the integration works...

Jan 2024
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Manager

Relationship

Sectra’s support staff is good. Whenever we have to reach out to them with any kind of problem, they...

Jan 2024
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VP/Other Executive

Relationship, Product

We like the usability and speed of Sectra PACS. One of the other things that makes it good is that...

Jan 2024
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VP/Other Executive

Product

The Sectra PACS analytics still need a little more development. The functionality is present, but it...

Jan 2024
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Manager

Product, Value

We would definitely recommend Sectra PACS. Based on the feedback we have received from our...

Jan 2024
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Manager

Culture, Relationship

I can't think of a time when Sectra broke a promise, but there were some things that they did that...

Jan 2024
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Manager

Operations

We haven't needed a lot of training for the system, but the original training that we received was...

Jan 2024
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Manager

Relationship, Product

We have had some ongoing issues with a couple of different integrations in the system. Sectra isn't...

Jan 2024
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Manager

Culture, Relationship

Sectra has been a great partner since the very beginning when we initiated contract negotiations...

Jan 2024
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Director

Operations

Our go-live went very well. Our implementation was a little hiccupy, but a lot of that was on us....

Jan 2024
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Director

Value

I know how much other PACS products cost. I think we are definitely getting our money's worth with...

Jan 2024
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Director

Relationship, Operations

We had an issue where we were having problems with some images not displaying correctly. We...

Jan 2024
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Director

Product

The outcomes from the product are still not where they need to be. There have been some...

Jan 2024
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Director

Loyalty

We went through an RFP process and evaluated several vendors. I was looking beyond just radiology to...

Dec 2023
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Director

Product

One of the selling points was the integration with other PACS products, but it wasn't very clear...

Dec 2023
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Director

Loyalty

The cloud was a key thing for us. We did not feel Sectra’s cloud product was ready for prime time,...

Dec 2023
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Physician

Product

Sectra PACS’ integration with the EHR is seamless and flawless. Its voice recognition bridge is the...

Dec 2023
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Physician

Relationship

Sectra is always developing things. They take input from small customers and huge customers. They...

Dec 2023
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Physician

Relationship

Sectra has a community where we can connect to other organizations to see how they solve certain...

Dec 2023
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Physician

Relationship, Product

Sectra’s upgrades are massive. They are super easy to do and are well laid out, but they make so...

Dec 2023
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Physician

Product

Sectra PACS is the best of the best. Its customizability is easy. All of our radiologists have the...

Dec 2023
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Physician

Product

Sectra PACS’ user interface is unbelievable. It is all about the end user and is lightning fast....

Dec 2023
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Physician

Product

Sectra’s display protocols are the best in the industry. I have messed with almost every PACS...

Dec 2023
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Manager

Loyalty, Product

Sectra's services are fantastic. The vendor is pushing the system to be a full-fledged PACS. The...

Dec 2023
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Manager

Relationship

Even the people in Sectra's highest positions meet with clients. I have to applaud Sectra for that...

Dec 2023
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Manager

Loyalty, Product

Sectra could improve the system's cardiology side. That is something that they are working on, but...

Dec 2023
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Manager

Product

We haven't had any issues with the product's scalability.

Dec 2023
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Manager

Loyalty, Product

Compared to our previous PACS, Sectra PACS fits really well with our organization. I would like to...

Dec 2023
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Manager

Product

Sectra PACS is very easy for our physicians and clinical staff members to use, and it integrates...

Dec 2023
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Manager

Loyalty, Relationship

Sectra is doing good things when it comes to the cloud. We migrated our services to the cloud, and...

Dec 2023
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Manager

Loyalty

At Sectra’s user group meeting this year, we got to see some of the stuff coming down the line, and...

Dec 2023
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Manager

Relationship

Between Sectra and our reseller, we are pretty much taken care of. I can't think of anything that...

Dec 2023
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Manager

Operations, Product

I like the product because of the ease of use, not just for end users like radiology techs but also...

Nov 2023
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Manager

Relationship, Operations

Sectra could improve local access. We had some boots on the ground, and Sectra pulled them back, but...

Nov 2023
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Manager

Relationship

We send our people to RSNA conferences all the time. That is how we ended up with Sectra. One of our...

Nov 2023
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VP/Other Executive

Relationship

We have had Sectra PACS for a long time, and Sectra is definitely one of our more engaged vendors....

Nov 2023
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VP/Other Executive

Loyalty

Imaging is a line of service that has changed dramatically, even in the last few years. The size and...

Nov 2023
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VP/Other Executive

Relationship, Product

Sectra PACS has a very intuitive UI. We have had Sectra PACS for a very long time and definitely...

Nov 2023
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VP/Other Executive

Culture, Loyalty, Relationship

The good thing about Sectra is that we tend to talk long term with them when we are talking about...

Nov 2023
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VP/Other Executive

Loyalty

We have been on a hybrid cloud solution with Sectra for a long time. When we first mapped the...

Nov 2023
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CMO

Culture, Relationship

Sectra has been extraordinarily collaborative. They are very responsive to requests that we make of...

Nov 2023
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CMO

Operations, Product

Our recent upgrade went well. And Sectra PACS is very straightforward and intuitive.

Nov 2023
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CMO

Product

The single area of needed improvement is the web access to view images. That isn't exactly the PACS...

Nov 2023
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COO

Product

We are pleased with the functionality and overall radiologist satisfaction with Sectra PACS. Sectra...

Nov 2023
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COO

Relationship

Sectra is proactive in letting us know about downtime and new releases. Sectra seems to have a...

Nov 2023
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Manager

Culture, Value

Sectra is currently trying to change their licensing plan, but right now, they charge for every...

Nov 2023
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Manager

Relationship

In the past when we first worked with Sectra, we had access to a lot of higher-level employees or...

Nov 2023
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Manager

Relationship

For the most part, Sectra’s support is pretty good. But we have had one ongoing issue that has taken...

Nov 2023
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Manager

Relationship, Product

Sectra PACS works well. Sectra is very good at integrating and keeping up with new imaging and new...

Nov 2023
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(0)
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VP/Other Executive

Relationship

Sectra has had some challenges with their people. Our understanding is that they have hired a lot...

Nov 2023
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(0)
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VP/Other Executive

Product

We would like the vendor to add some things for our specialty to the system. It would also be nice...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

There are more and more people who want to do research, and organizations need to have unidentified...

Nov 2023
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CMIO

Loyalty, Relationship

Sectra has reorganized their support structure. They have done a fantastic job of listening to some...

Oct 2023
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(0)
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CMIO

Operations, Product, Value

I feel good about Sectra PACS because it has been turned on in our environment, and we haven't had...

Oct 2023
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CMIO

Loyalty

We had another vendor’s PACS, and for a variety of reasons, it had challenges with working smoothly...

Oct 2023
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CMIO

Operations

We had this little thing called COVID-19, which was a problem because Sectra really insisted on...

Oct 2023
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CMIO

Operations

I felt like we could have collectively done a better job with our go-live. It is hard to judge the...

Oct 2023
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CMIO

Operations, Product

Sectra’s user manual, not the abbreviated one but the big one that they have, is hundreds of pages...

Oct 2023
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CMIO

Relationship

I made a request to Sectra about the functionality we needed them to implement. Their initial...

Oct 2023
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CMIO

Relationship

Sectra’s handoff with our new account representative was not as good as it could have been. We had...

Oct 2023
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Manager

Product

We are currently having some issues with slowness in the product. We have been trying to nail things...

Oct 2023
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CMIO

Relationship

Sectra receives feedback well. They want to be a partner beyond a simple transactional relationship....

Oct 2023
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Director

Product

Sectra PACS has been a solid PACS and pairs well with Sectra VNA. We have brought in a few different...

Oct 2023
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Manager

Product

Sectra PACS is always very easy breezy, so I have no complaints about the product.

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Sectra hosts user-engaged conferences where we can sit in classes with their experts, engineers, and...

Oct 2023
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Analyst/Coordinator

Relationship

Sectra is more of a partner than any PACS vendor I have worked with. They are in it with us, and as...

Oct 2023
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Analyst/Coordinator

Relationship

There is a night-and-day difference between our previous vendor and Sectra. Our sales manager is...

Oct 2023
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Analyst/Coordinator

Relationship

Sectra PACS is a wonderful product from an end-user experience and back-end system management...

Oct 2023
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Director

Operations, Product

One of Sectra PACS' biggest strengths is its ease of use. When new users come in, the training is...

Oct 2023
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Director

Relationship

Sectra’s technical support is tremendous. Sectra is number one in terms of tech support. The tech...

Oct 2023
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Director

Culture

We don't get visited by Sectra very often. It would be nice for the vendor's sales representative to...

Oct 2023
||
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Manager

Loyalty, Relationship, Product

Sectra PACS has been amazing, and the people at Sectra are fantastic. We are leveraging the product...

Sep 2023
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Manager

Relationship

Our only concern with Sectra PACS has been with support. We have a primary point person who is...

Sep 2023
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Manager

Relationship

Sectra's availability has improved over the last year, but it hasn't gotten to the point where we...

Sep 2023
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Manager

Operations, Product

Our radiologists have been impressed with the layout and reading tools of the system's radiologist...

Sep 2023
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Manager

Culture, Relationship, Product

The system's quality is a balance between good and bad. It has two extremes. The system's back-end...

Sep 2023
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Manager

Culture, Relationship

We don't feel like Sectra has a model that they know is proven and works. In a recent upgrade, we...

Sep 2023
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Manager

Relationship

Sectra's communication isn't the greatest. I always prefer communication where the vendor says to...

Sep 2023
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Manager

Relationship

Sectra has taken some steps to improve their communication, and we are working with some fantastic...

Sep 2023
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Manager

Relationship

Sectra's phone support is average. The vendor monitors our logs sometimes and lets us know about...

Sep 2023
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Manager

Relationship

Years ago, Sectra prided themselves on how quickly they responded to their customers and how slowly...

Sep 2023
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Manager

Relationship

We need to be compliant with some changes in another system, so we sent Sectra a request to put...

Sep 2023
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Manager

Relationship

In terms of service, Sectra’s help desk is really easy to use. We can call the help desk people,...

Aug 2023
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Manager

Operations

We always get training from Sectra when we get an upgrade. They are excellent with that. For a...

Aug 2023
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Manager

Culture, Value

Sectra has a new structure called Sectra One where we would get everything, but we are still in the...

Aug 2023
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Manager

Operations, Product

Sectra PACS is easy to use. It is very user friendly. Hovering over stuff helps us. I really have no...

Aug 2023
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Manager

Relationship

I have asked Sectra for a few things, and some things have come to fruition, but some things are...

Aug 2023
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Manager

Culture, Relationship

We have had a couple of situations where we have had some continual issues that have gone on for...

Aug 2023
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Manager

Relationship

Sectra is really good. I get bombarded with notifications from them, so they have really good,...

Aug 2023
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Manager

Culture, Relationship

We have been asking Sectra for a cloud solution for a long time, but we haven't gotten anything. We...

Aug 2023
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Manager

Product

We have had some issues that have lasted for years. The vendor will promise us one thing, but a year...

Aug 2023
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Manager

Relationship, Operations

Sectra's user meetings are very helpful, and the vendor provides a lot of information. That part of...

Aug 2023
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Manager

Culture, Relationship

Sectra promised us that they would get a guru to help us with something, but that never happened....

Aug 2023
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Manager

Relationship

When we have issues, the vendor's support is pretty good. The vendor's people have been a lot better...

Aug 2023
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CIO

Product

For any imaging vendor, imaging in the cloud is a difficult nut to crack because of the demands of...

Aug 2023
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CIO

Operations

The implementation with Sectra PACS went very smoothly. The vendor knew what we needed to get done....

Aug 2023
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VP/Other Executive

Relationship

We have been very pleased with Sectra for their performance, outreach, and proactivity in our...

Jul 2023
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Physicist

Relationship

Sectra seems to be very responsive to the needs of customers and the market in general. When they...

Jul 2023
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Physicist

Relationship

I had a mixed experience with Sectra’s user support website. At one point, it was a bit clunky to...

Jul 2023
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Physicist

Operations, Product

I have used a few competing products and have always found Sectra’s product to be the easiest to...

Jul 2023
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Physicist

Product

Sectra PACS is a great choice, especially for a large organization where we have end users at lots...

Jul 2023
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Analyst/Coordinator

Relationship

The area that I struggle with most is the enhancements. It is very difficult to add additional...

Jul 2023
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Analyst/Coordinator

Relationship

I would like to see Sectra enhance their cardiology feature set. Our organization uses a third-party...

Jul 2023
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Analyst/Coordinator

Relationship

Sectra’s support is wonderful. Sectra is flexible, and our organization has never experienced...

Jul 2023
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VP/Other Executive

Product

Sectra PACS has had strong uptime performance during the time that we have had it, and it is much...

Jul 2023
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VP/Other Executive

Product

The vendor has some analytics and quality tools that we have had to purchase separately. I think...

Jul 2023
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VP/Other Executive

Operations

We need more training to keep up with all of the different features that the system offers.

Jul 2023
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Manager

Product

Sectra PACS is easy to use. It is very customizable, and we can use it to drive our workflow. We use...

Jun 2023
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Manager

Product

Our biggest challenge is large ultrasound studies with many clips. Ordering and processing some...

Jun 2023
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Manager

Operations

Sectra PACS requires a lot of training for new users. Coming from other PACS to Sectra PACS is...

Jun 2023
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Manager

Relationship

One thing Sectra is doing really well that I would love for them to continue with is personalized...

Jun 2023
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Manager

Product

One thing that Sectra lacks that I really wish they would get together is some functionality with CD...

Jun 2023
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Analyst/Coordinator

Culture

Sectra gave us some delivery times that didn't happen. We also had some issues with individual...

Jun 2023
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Analyst/Coordinator

Loyalty, Product

Sectra PACS is pretty intuitive, and its imaging abilities are huge for us. Having one solution that...

Jun 2023
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Analyst/Coordinator

Relationship

Generally, I like the vendor. I can't say that they have kept all of their promises, but they keep...

Jun 2023
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Analyst/Coordinator

Relationship

Sectra has been working on their North American support, and that is a work in progress. We have had...

Jun 2023
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