Sectra PACS Comments

 

Featured  Reports

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/28/2020 6:12:27 AM and Model.EvProductId = 1814

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

From a support standpoint, we have a support reseller that works directly with us. We have really...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was some additional functionality that we were told about, but we haven't taken advantage of...

Oct 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution is very popular with the radiologists. It is also used by key partners in many of our...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see Sectra’s out-of-the-box PACS system support cardiovascular imaging a little bit...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would not buy this product again. The system has some pretty serious workflow issues. If I were to...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Initially, Sectra was unable to correctly implement the product, and they have never fixed it. The...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's display protocols do not work as promoted. Sectra sells the product as though the...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

I get emails from the executive leadership at Sectra. They have user group meetings, so I give them...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that the system is scalable and configurable. It works well for our organization, and it is...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are some things that I wish were included in the product, and we wish there was an easier...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

I guess that Sectra supported us through COVID-19 very well. We are a bit unique because of the way...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn't necessarily avoid charging for every little thing. We are a little unique in that...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is very easy to use. Some of our specialists use some of Sectra's other tools, and that...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is a huge upgrade from what we used to use. It is so much easier to use for the end...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

I know Sectra will deliver new technology, but that is just not happening as quickly as we want....

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

I don’t really ever have problems with Sectra keeping promises. I don’t deal with the billing part...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We are not all the way there yet when it comes to our integration goals, but I think that is mostly...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is very reliable. It is almost like our power supply. We don’t pay much attention to it...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have had some struggles, but I would definitely lean toward buying the system again. I am hoping...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is not what we thought it would be. When we purchased it, Sectra had a few wins at...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There seems to be some disconnect between what we thought Sectra’s services were and what they are,...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The problems we are having aren't all at the application level. We have had some networking issues...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have used other PACS solutions, and I feel that Sectra PACS is probably the easiest for the end...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes we scan paperwork into an exam, but it really would be nice if we could scan it into the...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra is probably one of the better PACS solutions out there. It does really well for us. It has a...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We just had a huge upgrade with Sectra. They have some products that will be coming out later this...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Sectra keeps all of their promises; they really do. Sometimes we expect things to be done a little...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have our cardiology PACS from another vendor, and I have heard about a lot of problems that my...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I would tell others working with Sectra to not think that any question is too stupid. Sectra is very...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Things are going well with Sectra. They do a really good job of getting back to me, taking care of...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The PACS is stable and has the current features that radiologists are looking for. Sectra PACS has...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I like Sectra's engagement with us. Our account executive is in constant contact with us. That...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I like the fact that Sectra has annual user meetings. The ability to speak with other customers...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We would like Sectra PACS to have tighter integration with cardiology, echo, and cath viewing....

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Anytime there is an issue with integration, it is because of the other systems that we have Sectra...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sometimes the support from Sectra is so quick and easy, but then other times I have to bother them...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t deal with the purchasing side of things, but my boss would say that Sectra nickel-and-dimes...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is very easy for everyone to use. We don’t have too many issues, and Sectra does listen....

May 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Sectra was better in terms of price than the other vendors we looked at. Their system could do more,...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

We haven't experienced a big surge of COVID-19 like other facilities in large metro areas, but...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

One area where Sectra has lacked a little bit is in training my team.

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is stable. Its ability to add integrated AI from third-party products is outstanding. We...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sectra has been supporting us very well during the COVID-19 crisis. They have been very available...

Apr 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

With our speech recognition software, the integration is unidirectional. We were used to...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I like how easy the system is to use, and I also like the service that we get. Sectra bends over...

Apr 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

I only have experience with purchasing one PACS solution, and it seems like a lot of money for what...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra's executives take a very interactive role with our organization.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If Sectra offered a good alternative for a cardiology PACS, we would probably go with them so that...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sectra has just started offering ongoing training again. We can do a lunch and learn through Webex,...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are very happy with the solution and have been for a long time. Sectra PACS is pretty intuitive....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra is starting to roll out their web portal for the help desk. That way, if I don't want to...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We have had a few issues with Sectra in the past that we are still working through, and Sectra is...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra is one of the only PACS vendors that has their own specialty section within their...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Overall, our satisfaction has definitely increased. Over the years, our satisfaction wasn’t very...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have had an ongoing issue for a few years that hasn’t been completely resolved and that has been...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the products or features that Sectra has released in prior releases don’t work in their...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

I would definitely highlight that Sectra is one of the best vendors in the industry. Their user...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We like Sectra, and things are going well. However, we do see some areas where Sectra is having...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really like Sectra PACS. It has been like night and day when compared to our last vendor's...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The radiologists feel like Sectra PACS is very easy to use and has a lot of features and...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Sectra has helped us become more self-sufficient, so the training has been a little bit spotty....

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra’s display protocols are complex, and because they are complex, they aren’t as strong or as...

Mar 2020
 Helpful

 or  to see details.

Director

Future Outlook

We were very happy with Sectra in the beginning, and we are still happy. However, we are patiently...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We need a good auditor system that works, and there is no good way to know who is doing what in...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I know what we pay for other PACS. When comparing those to Sectra, for the number of exams and...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

I have been using Sectra PACS for years and have never had any downtime. It is a very simple...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor could be better about not charging us for every little thing. There are a lot of license...

Feb 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is pretty good reaching out to us if we are experiencing some sort of issue, like a...

Feb 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution does a great job of integrating with our EMR.

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

We don’t really have executive involvement other than Sectra's user meeting; aside from that, we...

Feb 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor could be quicker to resolve issues. It would be nice if the first person we spoke with...

Feb 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We really don’t have any serious complaints about the vendor. The vendor is always up to date with...

Feb 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor does a good job with upgrades. They go through the upgrades with us, and they send us a...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is definitely easy to use and reliable, and it doesn’t have a lot of downtime. It is...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A few right-click options would make things a little better. Sectra has taken that idea to their...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The system is definitely part of our long-term plans. I wouldn’t even give a second thought to...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra tends to come through with all their promises. We always get upgrades quicker than we expect,...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Sectra is very good at not charging us for things. When we need service from them, they are there...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sectra provides us with a lot of training things and training classes. They are really good about that....

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would rate Sectra highly regarding their executive involvement. We have access to the higher-ups...

Jan 2020