Sectra PACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Operations, Product
Sectra PACS is amazing. During the implementation, there weren’t a lot of errors. There has not been...
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Relationship
I have called Sectra’s customer support team before. Someone usually gets on the phone immediately...
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Value
With Sectra PACS, there was an immediate improvement in our return on investment and efficiency. We...
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Culture, Value
Sectra charges for every little thing. It would be nicer to have the services bundled into the main...
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Relationship, Operations
We have a Sectra engineer who works with us, but that person doesn't know the system as well as some...
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Relationship, Operations
Sectra does keep their promises. If they can't do something, they let us know. Some of the things...
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Culture
We were looking into getting another license with Sectra, and we thought it was going to be a...
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Relationship, Product
Sectra PACS is very easy to use. There are things that I do daily in Sectra PACS, and maybe I could...
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Culture
The technology in Sectra PACS could be improved a bit. There are just little glitches here and...
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Relationship
We have a good relationship with Sectra. We have a customer happiness executive who has been with us...
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Relationship, Product
Sectra PACS has been a solid application that has required minimal support. Every once in a while,...
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Loyalty, Relationship
After we acquired our PACS and modalities, everything was bought by another PACS vendor, so we went...
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Relationship
I would like to see Sectra keep us as a separate customer. I don't like the idea of being a...
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Culture, Loyalty, Relationship
In the last little while, everything has been good with Sectra. A big thing for us was looking at...
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Loyalty
Our choice for a new PACS came down to Sectra and another vendor. In talking with colleagues across...
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Operations
The implementation of Sectra PACS went remarkably well. Sectra PACS is pretty easy to use. And we...
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Product
I do not like the way Sectra PACS displays the prior-images timeline for comparison studies. What...
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Product
Sectra has more DICOM conformance than anybody else in the market. They have more supported IHE...
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Operations
We love our PACS. We can do so many things. Sectra does an excellent job at getting us ready for our...
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Relationship
As Sectra has grown, the support has been hit or miss. For some tickets, we hear back the same day,...
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Operations
There are a few features we haven't been able to implement in our workflows. We have been asking for...
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Operations
I have not been happy with the implementation services on our upgrades for Sectra. Overall, we are...
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Operations
For training, Sectra has been very dedicated. They have good trainers involved. I can't say anything...
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Product
I wish we had more robust prefetching capabilities in Sectra PACS. I'm very disappointed. Sectra...
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Product
Sectra PACS is not very user friendly. Even with some of the worklists and stuff that our end users...
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Relationship
Sectra has monitoring in place. If something goes wrong, they notify us by calling us.
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Operations
Sectra’s PACS and VNA have a very solid foundation. Sectra PACS generally delivers what is...
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Relationship
Culturally and relationally, working with Sectra has been good. We have been able to build good,...
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Relationship, Operations
We have what Sectra calls a portfolio team. Those people know and understand our site well as part...
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Operations, Product
With Sectra PACS, there are a lot of bells and whistles that we have to know about, so people...
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Loyalty, Product
Some of the new radiologists who have come on board in the past few years have really liked Sectra...
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Loyalty, Product
We have talked to Sectra about their cloud infrastructure, and they said they would really like...
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Product
We don't really have any instances of downtime or failures with Sectra PACS. We always get some...
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Product
The integration between Sectra PACS and our dictation system is key, and the integration works...
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Relationship
Sectra’s support staff is good. Whenever we have to reach out to them with any kind of problem, they...
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Relationship, Product
We like the usability and speed of Sectra PACS. One of the other things that makes it good is that...
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Product
The Sectra PACS analytics still need a little more development. The functionality is present, but it...
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Product, Value
We would definitely recommend Sectra PACS. Based on the feedback we have received from our...
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Culture, Relationship
I can't think of a time when Sectra broke a promise, but there were some things that they did that...
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Operations
We haven't needed a lot of training for the system, but the original training that we received was...
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Relationship, Product
We have had some ongoing issues with a couple of different integrations in the system. Sectra isn't...
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Culture, Relationship
Sectra has been a great partner since the very beginning when we initiated contract negotiations...
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Operations
Our go-live went very well. Our implementation was a little hiccupy, but a lot of that was on us....
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Value
I know how much other PACS products cost. I think we are definitely getting our money's worth with...
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Relationship, Operations
We had an issue where we were having problems with some images not displaying correctly. We...
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Product
The outcomes from the product are still not where they need to be. There have been some...
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Loyalty
We went through an RFP process and evaluated several vendors. I was looking beyond just radiology to...
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Product
One of the selling points was the integration with other PACS products, but it wasn't very clear...
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Loyalty
The cloud was a key thing for us. We did not feel Sectra’s cloud product was ready for prime time,...
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Product
Sectra PACS’ integration with the EHR is seamless and flawless. Its voice recognition bridge is the...
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Relationship
Sectra is always developing things. They take input from small customers and huge customers. They...
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Relationship
Sectra has a community where we can connect to other organizations to see how they solve certain...
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Relationship, Product
Sectra’s upgrades are massive. They are super easy to do and are well laid out, but they make so...
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Product
Sectra PACS is the best of the best. Its customizability is easy. All of our radiologists have the...
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Product
Sectra PACS’ user interface is unbelievable. It is all about the end user and is lightning fast....
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Product
Sectra’s display protocols are the best in the industry. I have messed with almost every PACS...
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Loyalty, Product
Sectra's services are fantastic. The vendor is pushing the system to be a full-fledged PACS. The...
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Relationship
Even the people in Sectra's highest positions meet with clients. I have to applaud Sectra for that...
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Loyalty, Product
Sectra could improve the system's cardiology side. That is something that they are working on, but...
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Product
We haven't had any issues with the product's scalability.
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Loyalty, Product
Compared to our previous PACS, Sectra PACS fits really well with our organization. I would like to...
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Product
Sectra PACS is very easy for our physicians and clinical staff members to use, and it integrates...
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Loyalty, Relationship
Sectra is doing good things when it comes to the cloud. We migrated our services to the cloud, and...
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Loyalty
At Sectra’s user group meeting this year, we got to see some of the stuff coming down the line, and...
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Relationship
Between Sectra and our reseller, we are pretty much taken care of. I can't think of anything that...
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Operations, Product
I like the product because of the ease of use, not just for end users like radiology techs but also...
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Relationship, Operations
Sectra could improve local access. We had some boots on the ground, and Sectra pulled them back, but...
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Relationship
We send our people to RSNA conferences all the time. That is how we ended up with Sectra. One of our...
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Relationship
We have had Sectra PACS for a long time, and Sectra is definitely one of our more engaged vendors....
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Loyalty
Imaging is a line of service that has changed dramatically, even in the last few years. The size and...
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Relationship, Product
Sectra PACS has a very intuitive UI. We have had Sectra PACS for a very long time and definitely...
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Culture, Loyalty, Relationship
The good thing about Sectra is that we tend to talk long term with them when we are talking about...
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Loyalty
We have been on a hybrid cloud solution with Sectra for a long time. When we first mapped the...
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Culture, Relationship
Sectra has been extraordinarily collaborative. They are very responsive to requests that we make of...
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Operations, Product
Our recent upgrade went well. And Sectra PACS is very straightforward and intuitive.
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Product
The single area of needed improvement is the web access to view images. That isn't exactly the PACS...
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Product
We are pleased with the functionality and overall radiologist satisfaction with Sectra PACS. Sectra...
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Relationship
Sectra is proactive in letting us know about downtime and new releases. Sectra seems to have a...
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Culture, Value
Sectra is currently trying to change their licensing plan, but right now, they charge for every...
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Relationship
In the past when we first worked with Sectra, we had access to a lot of higher-level employees or...
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Relationship
For the most part, Sectra’s support is pretty good. But we have had one ongoing issue that has taken...
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Relationship, Product
Sectra PACS works well. Sectra is very good at integrating and keeping up with new imaging and new...
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Relationship
Sectra has had some challenges with their people. Our understanding is that they have hired a lot...
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Product
We would like the vendor to add some things for our specialty to the system. It would also be nice...
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Loyalty, Relationship, Product
There are more and more people who want to do research, and organizations need to have unidentified...
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Loyalty, Relationship
Sectra has reorganized their support structure. They have done a fantastic job of listening to some...
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Operations, Product, Value
I feel good about Sectra PACS because it has been turned on in our environment, and we haven't had...
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Loyalty
We had another vendor’s PACS, and for a variety of reasons, it had challenges with working smoothly...
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Operations
We had this little thing called COVID-19, which was a problem because Sectra really insisted on...
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Operations
I felt like we could have collectively done a better job with our go-live. It is hard to judge the...
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Operations, Product
Sectra’s user manual, not the abbreviated one but the big one that they have, is hundreds of pages...
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Relationship
I made a request to Sectra about the functionality we needed them to implement. Their initial...
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Relationship
Sectra’s handoff with our new account representative was not as good as it could have been. We had...
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Product
We are currently having some issues with slowness in the product. We have been trying to nail things...
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Relationship
Sectra receives feedback well. They want to be a partner beyond a simple transactional relationship....
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Product
Sectra PACS has been a solid PACS and pairs well with Sectra VNA. We have brought in a few different...
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Product
Sectra PACS is always very easy breezy, so I have no complaints about the product.
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Relationship, Operations
Sectra hosts user-engaged conferences where we can sit in classes with their experts, engineers, and...
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Relationship
Sectra is more of a partner than any PACS vendor I have worked with. They are in it with us, and as...
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Relationship
There is a night-and-day difference between our previous vendor and Sectra. Our sales manager is...
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Relationship
Sectra PACS is a wonderful product from an end-user experience and back-end system management...
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Operations, Product
One of Sectra PACS' biggest strengths is its ease of use. When new users come in, the training is...
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Relationship
Sectra’s technical support is tremendous. Sectra is number one in terms of tech support. The tech...
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Culture
We don't get visited by Sectra very often. It would be nice for the vendor's sales representative to...
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Loyalty, Relationship, Product
Sectra PACS has been amazing, and the people at Sectra are fantastic. We are leveraging the product...
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Relationship
Our only concern with Sectra PACS has been with support. We have a primary point person who is...
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Relationship
Sectra's availability has improved over the last year, but it hasn't gotten to the point where we...
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Operations, Product
Our radiologists have been impressed with the layout and reading tools of the system's radiologist...
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Culture, Relationship, Product
The system's quality is a balance between good and bad. It has two extremes. The system's back-end...
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Culture, Relationship
We don't feel like Sectra has a model that they know is proven and works. In a recent upgrade, we...
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Relationship
Sectra's communication isn't the greatest. I always prefer communication where the vendor says to...
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Relationship
Sectra has taken some steps to improve their communication, and we are working with some fantastic...
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Relationship
Sectra's phone support is average. The vendor monitors our logs sometimes and lets us know about...
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Relationship
Years ago, Sectra prided themselves on how quickly they responded to their customers and how slowly...
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Relationship
We need to be compliant with some changes in another system, so we sent Sectra a request to put...
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Relationship
In terms of service, Sectra’s help desk is really easy to use. We can call the help desk people,...
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Operations
We always get training from Sectra when we get an upgrade. They are excellent with that. For a...
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Culture, Value
Sectra has a new structure called Sectra One where we would get everything, but we are still in the...
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Operations, Product
Sectra PACS is easy to use. It is very user friendly. Hovering over stuff helps us. I really have no...
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Relationship
I have asked Sectra for a few things, and some things have come to fruition, but some things are...
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Culture, Relationship
We have had a couple of situations where we have had some continual issues that have gone on for...
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Relationship
Sectra is really good. I get bombarded with notifications from them, so they have really good,...
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Culture, Relationship
We have been asking Sectra for a cloud solution for a long time, but we haven't gotten anything. We...
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Product
We have had some issues that have lasted for years. The vendor will promise us one thing, but a year...
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Relationship, Operations
Sectra's user meetings are very helpful, and the vendor provides a lot of information. That part of...
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Culture, Relationship
Sectra promised us that they would get a guru to help us with something, but that never happened....
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Relationship
When we have issues, the vendor's support is pretty good. The vendor's people have been a lot better...
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Product
For any imaging vendor, imaging in the cloud is a difficult nut to crack because of the demands of...
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Operations
The implementation with Sectra PACS went very smoothly. The vendor knew what we needed to get done....
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Relationship
We have been very pleased with Sectra for their performance, outreach, and proactivity in our...
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Relationship
Sectra seems to be very responsive to the needs of customers and the market in general. When they...
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Relationship
I had a mixed experience with Sectra’s user support website. At one point, it was a bit clunky to...
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Operations, Product
I have used a few competing products and have always found Sectra’s product to be the easiest to...
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Product
Sectra PACS is a great choice, especially for a large organization where we have end users at lots...
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Relationship
The area that I struggle with most is the enhancements. It is very difficult to add additional...
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Relationship
I would like to see Sectra enhance their cardiology feature set. Our organization uses a third-party...
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Relationship
Sectra’s support is wonderful. Sectra is flexible, and our organization has never experienced...
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Product
Sectra PACS has had strong uptime performance during the time that we have had it, and it is much...
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Product
The vendor has some analytics and quality tools that we have had to purchase separately. I think...
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Operations
We need more training to keep up with all of the different features that the system offers.
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Product
Sectra PACS is easy to use. It is very customizable, and we can use it to drive our workflow. We use...
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Product
Our biggest challenge is large ultrasound studies with many clips. Ordering and processing some...
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Operations
Sectra PACS requires a lot of training for new users. Coming from other PACS to Sectra PACS is...
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Relationship
One thing Sectra is doing really well that I would love for them to continue with is personalized...
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Product
One thing that Sectra lacks that I really wish they would get together is some functionality with CD...
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Culture
Sectra gave us some delivery times that didn't happen. We also had some issues with individual...
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Loyalty, Product
Sectra PACS is pretty intuitive, and its imaging abilities are huge for us. Having one solution that...
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Relationship
Generally, I like the vendor. I can't say that they have kept all of their promises, but they keep...
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Relationship
Sectra has been working on their North American support, and that is a work in progress. We have had...
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Product
Sectra PACS is working well. The product is very feature rich. Sectra has been great about...
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Operations, Product
Sectra’s upgrade process is super easy. They start months in advance and make sure that everything...
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Operations
Sectra has a user meeting every year and a half. Their ongoing training is above average.
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Culture
Sectra PACS is easy to use with all the features. But it would be easier if it were also one version...
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Relationship
Recently, we had one of our systems go down, so we needed Sectra’s support in order to get their...
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Relationship
Sectra’s service on anything that is not critical is slow. If the issue makes the system go down,...
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Relationship
We have the Sectra monitoring server, so the vendor catches things before we do. They know when...
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Relationship
We feel like Sectra caters to a couple of people in our organization, but to say they have been able...
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Loyalty
It is hard to say whether Sectra is delivering new technology, but they are talking about AI as an...
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Relationship
I would like to see more executive involvement from the leadership team and more empowerment from...
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Relationship
When it comes to keeping promises, Sectra doesn't make promises and fail to keep them, but they are...
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Relationship
The time-zone difference has caused some issues with our overall support. The quality of the support...
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Loyalty, Product
We are not in love with the mammo pad; it does not go well with the radiologists' workflow. We hoped...
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Loyalty
Sectra has been working on the smart display protocol, but it is not quite where it needs to be. The...
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Relationship
Whenever we make a change to a system that Sectra PACS is integrated with, that change is outside...
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Product
Sectra PACS could be more user friendly, but it functions well. The product is customizable and can...
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Value
The vendor does charge us for things. If I want a reporting feature to be added, it is an additional...
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Product
The vendor could improve by increasing their ability for documentation outside of a RIS.
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Relationship
Sectra has restructured the way they do support and has gotten things together. We were sometimes in...
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Relationship, Product
Sectra has analytics on all of our servers, and they let us know about issues before we find them....
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Relationship, Product
I would like to see the hanging protocols in Sectra PACS enhanced as well as the chat feature....
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Product
Some of Sectra PACS’ strengths are the tools, the chat tools, the workflows, the versatility of the...
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Relationship
Sectra is for forward thinking, and their service department is excellent. The vendor is productive...
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Relationship
Sectra keeps their promises but not on the timeline that we ask for. We were in a real jam several...
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Operations
Sectra has enhanced their online eLearning program; the program was weak before, but now, it has a...
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Relationship, Product
Some of the things on our wish list are in development with Sectra. We don't have some things yet,...
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Operations, Product
The product is very user friendly. It has all of the bells and whistles that I need. I have never...
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Relationship, Operations
We had a really good go-live. The vendor was very helpful.
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Product
I wish the product were better at splitting images.
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Loyalty
We went to Sectra because it just made sense clinically. Nothing with Sectra PACS works quite as...
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Product
We initially rolled out our EMR vendor's physician portal with Sectra UniView as a plugin viewer for...
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Culture
Everything works as advertised, but there are certain things that we don't love about how Sectra...
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