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Sectra PACS Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
We have used Sectra PACS for many years. We have looked at other brands, and I think it is probably...
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Manager
Functionality and Upgrades
The system is very stable. We do have a good relationship with the vendor, but the options for...
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Manager
Service and Support
There isn’t anything Sectra could improve necessarily; I know their company is growing very rapidly,...
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Manager
ROI / Cost (care and feeding)
The way Sectra charges has changed a little over the years, but they still help us accomplish what...
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Manager
Relationship
In 12 months, our satisfaction will still get the highest score. One of Sectra’s engineers was here...
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Director
Functionality and Upgrades
We have been a Sectra PACS user for many years now. It has stood the test of time. We have had no...
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Director
Service and Support
Sectra is expanding rapidly and not providing the support portion for their customers. We have...
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Director
Relationship
Sectra is going through a leadership change. Our satisfaction a year from now is dependent on who...
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Director
ROI / Cost (care and feeding)
As far as receiving our money’s worth goes, my colleague is still reeling from trying to get...
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Director
Lessons Learned
In terms of nickel-and-diming, adding new functionality and separating functionality really should...
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VP/Other Executive
Relationship
Sectra has been really good to us. They are like family. We have really moved from using them for...
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Manager
Service and Support
The vendor does very well at supporting us. They have high availability of support, and they respond...
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Director
ROI / Cost (care and feeding)
I recommend the product. I am totally satisfied with the way it works, partially because we are in...
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Director
Implementation and Training
I have had zero problems with the implementation. Considering how it has worked for me in the field,...
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Director
Functionality and Upgrades
Driving outcomes is hard for me to judge because out of the box, the system and functionality were...
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Director
Service and Support
I have never had to reach out to the support team. We did call about an issue, but the support...
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Analyst/Coordinator
Functionality and Upgrades
Sectra is working on some things for us, but they could improve in certain areas. We want...
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Analyst/Coordinator
Relationship
Sectra is great. Their whole team is involved. I would definitely recommend Sectra to a friend.
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Manager
Functionality and Upgrades
The product is pretty good as far as PACS go. Our last vendor's product was not great. I like that...
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Manager
Functionality and Upgrades
The anonymization could be a bit better. The vendor did an upgrade to try to make it better in terms...
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Manager
Service and Support
Sectra sends out a lot of emails. They actually do really great things. They send messages about...
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Manager
Relationship
We like the fact that Sectra listens, and the suggestions we make appear in the product within a...
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Manager
Functionality and Upgrades
Sectra could improve on some of the migration items. Migration isn't really their forte. They can do...
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VP/Other Executive
Other Observations & Comments
We usually don't get the newest or oldest things because we want bigger sites to have the newest...
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VP/Other Executive
Implementation and Training
We had a few bumps in our last implementation, but when we ran into roadblocks, Sectra was really...
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VP/Other Executive
Technology
We have some new technology pieces on our wish list, and while Sectra has a very solid PACS, it...
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VP/Other Executive
Service and Support
We have been pleased with the way Sectra has handled all of the changes during COVID-19. They have...
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VP/Other Executive
Relationship
The support people and the people who work with us have all been great. We have had a good...
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Analyst/Coordinator
Functionality and Upgrades
Sectra PACS is relatively simple to use. It does exactly what it needs to do and works great for us....
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Manager
Functionality and Upgrades
What I like about Sectra PACS is the ease of use. The product can easily be picked up by new...
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Manager
ROI / Cost (care and feeding)
Sectra PACS is a little more expensive than I expected. The vendor charges for things that should be...
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Manager
Implementation and Training
Many years ago, all the training from Sectra was on-site. The vendor now offers remote training,...
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Manager
Relationship
Overall, Sectra is an exceptional company. They do a great job from service and sales to the product...
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Manager
Other Observations & Comments
We have to purchase a license to have some of the new functionality and technology added to our...
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Analyst/Coordinator
Implementation and Training
Sectra is good at answering any questions that we have about the training. Sectra's implementations...
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Analyst/Coordinator
Service and Support
Sectra's support isn't bad, but it isn't great. Sometimes we have to follow up on tickets because we...
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Analyst/Coordinator
Functionality and Upgrades
I have worked with multiple PACS, and Sectra PACS is pretty user friendly and powerful. It has been...
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Analyst/Coordinator
Functionality and Upgrades
One of the issues that we have with the solution is that the hanging protocols are very hard to maneuver....
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Manager
Functionality and Upgrades
The product is very user friendly. We can easily find the information that we are looking for.
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Manager
Lessons Learned
There are different ways we are trying to view images in Sectra PACS. There are different workflows...
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Manager
ROI / Cost (care and feeding)
Everybody nickel-and-dimes, but Sectra is quite reasonable with the packages that they offer us. We...
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Manager
Functionality and Upgrades
COVID-19 had no effect on our viewing capabilities with Sectra PACS. With the way we configured the...
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Director
Lessons Learned
The quality of support is tricky for Sectra. The support is distributed per product. We get great...
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Director
Interfacing and Integration
Eventually, we get the outcomes we need, but it takes a lot of effort. The product is good, and our...
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Director
Service and Support
What I personally like most about Sectra is the executive involvement. I like that they are small...
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Manager
Service and Support
Usually, Sectra is fairly quick to respond. However, we sometimes have to ask Sectra things more...
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Manager
Relationship
Sectra's executives are easily accessible, especially at the user group meetings.
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Manager
Service and Support
I feel like the responsiveness of Sectra's help desk has slowed down significantly in the last year...
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Manager
Functionality and Upgrades
Sectra knows what they do, and they do it well. The vendor doesn't try to be something that they...
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Director
Functionality and Upgrades
Sectra PACS is customizable. It has a lot of practical features. I like its post-processing capabilities....
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Physician
Functionality and Upgrades
I like Sectra PACS very much. I have always liked it. The system is very user friendly and...
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Physician
Service and Support
Sectra keeps their promises eventually. Sometimes, they tell us that they are going to do something,...
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Physician
Other Observations & Comments
As far as I know, we are going forward with Sectra PACS indefinitely. I hope that we get to keep...
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Director
Sales and Contracting
Sectra doesn't market their products well. The product has certain capabilities that they don't...
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Analyst/Coordinator
Functionality and Upgrades
Every time Sectra has come out with something new, we have grabbed the free demo licenses and tried...
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Analyst/Coordinator
Relationship
Sectra reaches out to us proactively. Sectra is very good with their monitoring tools that they use...
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Manager
Future Outlook
I think my satisfaction with Sectra PACS will continue to stay high. I have been using this system...
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Physician
Functionality and Upgrades
We have struggled with the system in different ways. A recent example was in terms of service and...
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Manager
Implementation and Training
We once did an implementation in the evening, but the process took a bit longer than expected. There...
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Manager
Service and Support
Every time I have had to call or meet up with Sectra PACS about issues, they have been available....
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Manager
Interfacing and Integration
Sectra PACS is superb. I can't see us without it. We have used Sectra's product for years, and it...
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Manager
Future Outlook
I wish we could upgrade Sectra PACS further. I imagine that the newer version will blow us away....
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Director
Service and Support
We have been through several upgrades, and those have gone well. Sectra is still maintaining things,...
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Director
ROI / Cost (care and feeding)
Sectra helped me out during COVID-19. Because of COVID-19, we are not getting the patients that we...
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Director
Functionality and Upgrades
Sectra is trying to get their 3D reconstruction things going. Sectra integrates with other...
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Director
Implementation and Training
We have been with Sectra for years. We always wanted the ability to take our archive and go play...
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Manager
Functionality and Upgrades
I have worked with other PACS solutions, and Sectra PACS is by far the best. I was previously at...
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Manager
ROI / Cost (care and feeding)
Sectra PACS isn't cheap, but we have gotten our money's worth and more. We are very satisfied with...
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CEO/President
Future Outlook
Our joint venture imaging center is a hospital and is not part of our health system, and they really...
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CEO/President
Relationship
We work very closely with Sectra. We know a lot of their leaders. Because Sectra is a smaller...
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CEO/President
Functionality and Upgrades
The layout of the Sectra PACS home screen is the most comprehensive of all vendors' systems. The...
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Manager
Other Observations & Comments
We are still fairly new to the system, so seeing whether Sectra charges us for every little thing...
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Manager
Interfacing and Integration
The integration issue we have right now is with the studies offline. From what I understand, we have...
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Manager
Functionality and Upgrades
Sectra stays very competitive in the marketplace with new enhancements. One of the big reasons we...
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Manager
Interfacing and Integration
I would like to see better integration with our VNA. There are some issues and errors that we see,...
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Analyst/Coordinator
Service and Support
Sectra’s support is top notch. The vendor doesn’t nickel-and-dime us to death. The best thing I can...
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Analyst/Coordinator
Implementation and Training
We can get ahold of Sectra’s trainers if we need to. For any questions that we have, we can always...
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Manager
Functionality and Upgrades
Sectra hasn’t really supported us in terms of COVID-19, but the product has been useful.
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Manager
Other Observations & Comments
For various reasons, we had a long project phase before we were able to go live. The primary reason...
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Manager
Service and Support
The system does its job well in that it allows for a lot of flexibility in the build, but the...
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Manager
ROI / Cost (care and feeding)
Sectra has a lot of modules within the system that have to be purchased ad hoc to get the...
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Manager
Functionality and Upgrades
The system does what Sectra says it will do. It allows us to ingest, review, and interpret studies....
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Manager
Service and Support
Sectra allows us to work with their engineers directly at some point in the ticket process, but that...
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Manager
Service and Support
Sectra’s service manager and our executive manager who supports us from the Sectra side have been...
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Manager
Functionality and Upgrades
The implementation has been really difficult. But the quality of the product is good. In terms of...
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Manager
Functionality and Upgrades
For radiologists, I would give the solution a very high score. For technologists and everyone else...
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Manager
Relationship
I don’t know whether I have had executive involvement. The executives were involved when we were...
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Manager
Functionality and Upgrades
I think my rating will increase once we have the analytics piece in place, but the solution doesn’t...
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Manager
ROI / Cost (care and feeding)
We have spent a lot of money on the application not just directly to Sectra. We have spent money on...
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Manager
Service and Support
The customer support has been a primary issue. The implementation strategy of the application has...
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Manager
Service and Support
Sectra’s support needs to transition away from using only email. We don’t get phone numbers or any...
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Manager
Relationship
I am attempting to work with Sectra, and they are providing their executive manager that is attached...
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Manager
Relationship
There are some additional modules that I just learned about that have functionality that I have been...
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Manager
Functionality and Upgrades
Considering the major issues we have had with the use of the application in our environment, knowing...
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Manager
Service and Support
Sectra’s engineers are very knowledgeable. They understand the product well, but they provide very...
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Manager
Implementation and Training
Sectra has created a new training since the pandemic started. It is called Lunch & Learn, and Sectra...
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Manager
Implementation and Training
Sectra lacks training materials. The reference guide only lightly goes over what a module is and how...
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Manager
Relationship
We were shown capabilities during the sales pitch that are available only if we have other...
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Manager
Service and Support
From a support standpoint, we have a support reseller that works directly with us. We have really...
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Manager
Functionality and Upgrades
There was some additional functionality that we were told about, but we haven't taken advantage of...
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Manager
Interfacing and Integration
The solution is very popular with the radiologists. It is also used by key partners in many of our...
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Manager
Functionality and Upgrades
I would like to see Sectra’s out-of-the-box PACS system support cardiovascular imaging a little bit...
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Director
Functionality and Upgrades
I would not buy this product again. The system has some pretty serious workflow issues. If I were to...
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Director
Implementation and Training
Initially, Sectra was unable to correctly implement the product, and they have never fixed it. The...
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Director
Functionality and Upgrades
The product's display protocols do not work as promoted. Sectra sells the product as though the...
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Manager
Relationship
I get emails from the executive leadership at Sectra. They have user group meetings, so I give them...
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Manager
Functionality and Upgrades
I like that the system is scalable and configurable. It works well for our organization, and it is...
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Manager
ROI / Cost (care and feeding)
There are some things that I wish were included in the product, and we wish there was an easier...
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Director
Service and Support
I guess that Sectra supported us through COVID-19 very well. We are a bit unique because of the way...
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Director
ROI / Cost (care and feeding)
The vendor doesn't necessarily avoid charging for every little thing. We are a little unique in that...
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Director
Functionality and Upgrades
The product is very easy to use. Some of our specialists use some of Sectra's other tools, and that...
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Manager
Functionality and Upgrades
Sectra PACS is a huge upgrade from what we used to use. It is so much easier to use for the end...
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Manager
Service and Support
I know Sectra will deliver new technology, but that is just not happening as quickly as we want....
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Manager
Service and Support
I don’t really ever have problems with Sectra keeping promises. I don’t deal with the billing part...
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Manager
Interfacing and Integration
We are not all the way there yet when it comes to our integration goals, but I think that is mostly...
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Director
Functionality and Upgrades
The system is very reliable. It is almost like our power supply. We don’t pay much attention to it...
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VP/Other Executive
Future Outlook
We have had some struggles, but I would definitely lean toward buying the system again. I am hoping...
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VP/Other Executive
Functionality and Upgrades
The product is not what we thought it would be. When we purchased it, Sectra had a few wins at...
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VP/Other Executive
Functionality and Upgrades
There seems to be some disconnect between what we thought Sectra’s services were and what they are,...
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VP/Other Executive
Service and Support
The problems we are having aren't all at the application level. We have had some networking issues...
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Manager
Functionality and Upgrades
I have used other PACS solutions, and I feel that Sectra PACS is probably the easiest for the end...
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Manager
Functionality and Upgrades
Sometimes we scan paperwork into an exam, but it really would be nice if we could scan it into the...
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Analyst/Coordinator
Functionality and Upgrades
Sectra is probably one of the better PACS solutions out there. It does really well for us. It has a...
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Analyst/Coordinator
Functionality and Upgrades
We just had a huge upgrade with Sectra. They have some products that will be coming out later this...
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Manager
Relationship
Sectra keeps all of their promises; they really do. Sometimes we expect things to be done a little...
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Manager
Service and Support
We have our cardiology PACS from another vendor, and I have heard about a lot of problems that my...
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Manager
Lessons Learned
I would tell others working with Sectra to not think that any question is too stupid. Sectra is very...
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Manager
Service and Support
Things are going well with Sectra. They do a really good job of getting back to me, taking care of...
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Manager
Functionality and Upgrades
The PACS is stable and has the current features that radiologists are looking for. Sectra PACS has...
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Manager
Relationship
I like Sectra's engagement with us. Our account executive is in constant contact with us. That...
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Manager
Relationship
I like the fact that Sectra has annual user meetings. The ability to speak with other customers...
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Manager
Interfacing and Integration
We would like Sectra PACS to have tighter integration with cardiology, echo, and cath viewing....
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Manager
Interfacing and Integration
Anytime there is an issue with integration, it is because of the other systems that we have Sectra...
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Manager
Service and Support
Sometimes the support from Sectra is so quick and easy, but then other times I have to bother them...
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Manager
ROI / Cost (care and feeding)
I don’t deal with the purchasing side of things, but my boss would say that Sectra nickel-and-dimes...
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Manager
Functionality and Upgrades
Sectra PACS is very easy for everyone to use. We don’t have too many issues, and Sectra does listen....
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Manager
Win/Loss - Why they were selected (by current clients)
Sectra was better in terms of price than the other vendors we looked at. Their system could do more,...
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Manager
Service and Support
We haven't experienced a big surge of COVID-19 like other facilities in large metro areas, but...
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Manager
Implementation and Training
One area where Sectra has lacked a little bit is in training my team.
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Manager
Functionality and Upgrades
The product is stable. Its ability to add integrated AI from third-party products is outstanding. We...
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Manager
Service and Support
Sectra has been supporting us very well during the COVID-19 crisis. They have been very available...
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Manager
Interfacing and Integration
With our speech recognition software, the integration is unidirectional. We were used to...
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Manager
Service and Support
I like how easy the system is to use, and I also like the service that we get. Sectra bends over...
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Manager
Sales and Contracting
I only have experience with purchasing one PACS solution, and it seems like a lot of money for what...
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Analyst/Coordinator
Relationship
Sectra's executives take a very interactive role with our organization.
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Analyst/Coordinator
Functionality and Upgrades
If Sectra offered a good alternative for a cardiology PACS, we would probably go with them so that...
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Analyst/Coordinator
Implementation and Training
Sectra has just started offering ongoing training again. We can do a lunch and learn through Webex,...
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Analyst/Coordinator
Functionality and Upgrades
We are very happy with the solution and have been for a long time. Sectra PACS is pretty intuitive....
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Analyst/Coordinator
Service and Support
Sectra is starting to roll out their web portal for the help desk. That way, if I don't want to...
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Manager
Relationship
We have had a few issues with Sectra in the past that we are still working through, and Sectra is...
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Manager
Functionality and Upgrades
Sectra is one of the only PACS vendors that has their own specialty section within their...
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Manager
Future Outlook
Overall, our satisfaction has definitely increased. Over the years, our satisfaction wasn’t very...
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Manager
Service and Support
We have had an ongoing issue for a few years that hasn’t been completely resolved and that has been...
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Manager
Functionality and Upgrades
Some of the products or features that Sectra has released in prior releases don’t work in their...
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Manager
Relationship
I would definitely highlight that Sectra is one of the best vendors in the industry. Their user...
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Manager
Relationship
We like Sectra, and things are going well. However, we do see some areas where Sectra is having...
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Manager
Functionality and Upgrades
We really like Sectra PACS. It has been like night and day when compared to our last vendor's...
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Manager
Functionality and Upgrades
The radiologists feel like Sectra PACS is very easy to use and has a lot of features and...
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Director
Implementation and Training
Sectra has helped us become more self-sufficient, so the training has been a little bit spotty....
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Director
Functionality and Upgrades
Sectra’s display protocols are complex, and because they are complex, they aren’t as strong or as...
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Director
Future Outlook
We were very happy with Sectra in the beginning, and we are still happy. However, we are patiently...
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Director
Other Observations & Comments
We need a good auditor system that works, and there is no good way to know who is doing what in...
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Director
ROI / Cost (care and feeding)
I know what we pay for other PACS. When comparing those to Sectra, for the number of exams and...
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Director
Relationship
I have been using Sectra PACS for years and have never had any downtime. It is a very simple...
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Manager
ROI / Cost (care and feeding)
The vendor could be better about not charging us for every little thing. There are a lot of license...
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Manager
Service and Support
The vendor is pretty good reaching out to us if we are experiencing some sort of issue, like a...
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Manager
Interfacing and Integration
The solution does a great job of integrating with our EMR.
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Manager
Relationship
We don’t really have executive involvement other than Sectra's user meeting; aside from that, we...
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Manager
Service and Support
The vendor could be quicker to resolve issues. It would be nice if the first person we spoke with...
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Manager
Interfacing and Integration
We really don’t have any serious complaints about the vendor. The vendor is always up to date with...
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Manager
Implementation and Training
The vendor does a good job with upgrades. They go through the upgrades with us, and they send us a...
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Analyst/Coordinator
Functionality and Upgrades
The system is definitely easy to use and reliable, and it doesn’t have a lot of downtime. It is...
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Analyst/Coordinator
Functionality and Upgrades
A few right-click options would make things a little better. Sectra has taken that idea to their...
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Analyst/Coordinator
Future Outlook
The system is definitely part of our long-term plans. I wouldn’t even give a second thought to...
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Analyst/Coordinator
Relationship
Sectra tends to come through with all their promises. We always get upgrades quicker than we expect,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Sectra is very good at not charging us for things. When we need service from them, they are there...
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Analyst/Coordinator
Implementation and Training
Sectra provides us with a lot of training things and training classes. They are really good about that....
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Analyst/Coordinator
Relationship
I would rate Sectra highly regarding their executive involvement. We have access to the higher-ups...
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