Sectra PACS
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
Sectra's availability has improved over the last year, but it hasn't gotten to the point where we...
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Operations, Product
Our radiologists have been impressed with the layout and reading tools of the system's radiologist...
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Culture, Relationship, Product
The system's quality is a balance between good and bad. It has two extremes. The system's back-end...
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Culture, Relationship
We don't feel like Sectra has a model that they know is proven and works. In a recent upgrade, we...
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Relationship
Sectra's communication isn't the greatest. I always prefer communication where the vendor says to...
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Relationship
Sectra has taken some steps to improve their communication, and we are working with some fantastic...
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Relationship
Sectra's phone support is average. The vendor monitors our logs sometimes and lets us know about...
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Relationship
Years ago, Sectra prided themselves on how quickly they responded to their customers and how slowly...
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Relationship
We need to be compliant with some changes in another system, so we sent Sectra a request to put...
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Relationship
In terms of service, Sectra’s help desk is really easy to use. We can call the help desk people,...
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Operations
We always get training from Sectra when we get an upgrade. They are excellent with that. For a...
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Culture, Value
Sectra has a new structure called Sectra One where we would get everything, but we are still in the...
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Operations, Product
Sectra PACS is easy to use. It is very user friendly. Hovering over stuff helps us. I really have no...
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Relationship
I have asked Sectra for a few things, and some things have come to fruition, but some things are...
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Culture, Relationship
We have had a couple of situations where we have had some continual issues that have gone on for...
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Relationship
Sectra is really good. I get bombarded with notifications from them, so they have really good,...
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Culture, Relationship
We have been asking Sectra for a cloud solution for a long time, but we haven't gotten anything. We...
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Product
We have had some issues that have lasted for years. The vendor will promise us one thing, but a year...
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Relationship, Operations
Sectra's user meetings are very helpful, and the vendor provides a lot of information. That part of...
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Culture, Relationship
Sectra promised us that they would get a guru to help us with something, but that never happened....
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Relationship
When we have issues, the vendor's support is pretty good. The vendor's people have been a lot better...
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Product
For any imaging vendor, imaging in the cloud is a difficult nut to crack because of the demands of...
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Operations
The implementation with Sectra PACS went very smoothly. The vendor knew what we needed to get done....
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Relationship
We have been very pleased with Sectra for their performance, outreach, and proactivity in our...
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Relationship
Sectra seems to be very responsive to the needs of customers and the market in general. When they...
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Relationship
I had a mixed experience with Sectra’s user support website. At one point, it was a bit clunky to...
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Operations, Product
I have used a few competing products and have always found Sectra’s product to be the easiest to...
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Product
Sectra PACS is a great choice, especially for a large organization where we have end users at lots...
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Relationship
The area that I struggle with most is the enhancements. It is very difficult to add additional...
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Relationship
I would like to see Sectra enhance their cardiology feature set. Our organization uses a third-party...
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Relationship
Sectra’s support is wonderful. Sectra is flexible, and our organization has never experienced...
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Product
Sectra PACS has had strong uptime performance during the time that we have had it, and it is much...
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Product
The vendor has some analytics and quality tools that we have had to purchase separately. I think...
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Operations
We need more training to keep up with all of the different features that the system offers.
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Product
Sectra PACS is easy to use. It is very customizable, and we can use it to drive our workflow. We use...
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Product
Our biggest challenge is large ultrasound studies with many clips. Ordering and processing some...
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Operations
Sectra PACS requires a lot of training for new users. Coming from other PACS to Sectra PACS is...
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Relationship
One thing Sectra is doing really well that I would love for them to continue with is personalized...
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Product
One thing that Sectra lacks that I really wish they would get together is some functionality with CD...
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Culture
Sectra gave us some delivery times that didn't happen. We also had some issues with individual...
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Loyalty, Product
Sectra PACS is pretty intuitive, and its imaging abilities are huge for us. Having one solution that...
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Relationship
Generally, I like the vendor. I can't say that they have kept all of their promises, but they keep...
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Relationship
Sectra has been working on their North American support, and that is a work in progress. We have had...
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Relationship
We feel like Sectra caters to a couple of people in our organization, but to say they have been able...
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Loyalty
It is hard to say whether Sectra is delivering new technology, but they are talking about AI as an...
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Relationship
I would like to see more executive involvement from the leadership team and more empowerment from...
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Relationship
When it comes to keeping promises, Sectra doesn't make promises and fail to keep them, but they are...
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Relationship
The time-zone difference has caused some issues with our overall support. The quality of the support...
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Loyalty, Product
We are not in love with the mammo pad; it does not go well with the radiologists' workflow. We hoped...
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Loyalty
Sectra has been working on the smart display protocol, but it is not quite where it needs to be. The...
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Relationship
Whenever we make a change to a system that Sectra PACS is integrated with, that change is outside...
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Product
Sectra PACS could be more user friendly, but it functions well. The product is customizable and can...
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Value
The vendor does charge us for things. If I want a reporting feature to be added, it is an additional...
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Product
The vendor could improve by increasing their ability for documentation outside of a RIS.
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Relationship
Sectra has restructured the way they do support and has gotten things together. We were sometimes in...
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Relationship, Product
Sectra has analytics on all of our servers, and they let us know about issues before we find them....
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Relationship, Product
I would like to see the hanging protocols in Sectra PACS enhanced as well as the chat feature....
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Product
Some of Sectra PACS’ strengths are the tools, the chat tools, the workflows, the versatility of the...
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Relationship
Sectra is for forward thinking, and their service department is excellent. The vendor is productive...
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Relationship
Sectra keeps their promises but not on the timeline that we ask for. We were in a real jam several...
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Operations
Sectra has enhanced their online eLearning program; the program was weak before, but now, it has a...
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Relationship, Product
Some of the things on our wish list are in development with Sectra. We don't have some things yet,...
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Operations, Product
The product is very user friendly. It has all of the bells and whistles that I need. I have never...
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Relationship, Operations
We had a really good go-live. The vendor was very helpful.
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Product
I wish the product were better at splitting images.
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Loyalty
We went to Sectra because it just made sense clinically. Nothing with Sectra PACS works quite as...
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Product
We initially rolled out our EMR vendor's physician portal with Sectra UniView as a plugin viewer for...
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Culture
Everything works as advertised, but there are certain things that we don't love about how Sectra...
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Culture, Culture, Operations, Operations
The vendor promised certain resources for us to start on projects we want to implement, but we have...
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Product, Product
I would like a better ultrasound viewer from Sectra. We currently are using a third-party product....
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Product
Sectra PACS is on the cutting edge of PACS, and I like the user interfaces and interoperability...
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Relationship
We use a local Sectra vendor who is very good. We don't use Sectra's direct support. Our local...
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Relationship
The only issue I have with Sectra is that they have staffing issues and we aren’t getting support...
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Operations, Product
For our first or second major upgrade, we had some major issues. We have all learned from those...
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Operations
Anytime we have ever asked for training, the vendor has been okay with training us.
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Operations
Our PACS administrator would be willing to go through whatever training that is needed to allow us...
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Relationship
We haven’t actually requested many things for the vendor to do, so they have done great with just...
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Loyalty, Relationship
I am hoping that we and the vendor will be able to staff our organizations better in the future and...
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Value, Value
Everything that the vendor charges us for makes sense. So they don’t charge for every little thing.
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Product
Sectra PACS' design is stable and reliable. The vendor is not pushing the envelope with upgrades...
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Operations
The biggest issue that we have had with Sectra is that they are not able to deliver or even provide...
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Operations
In terms of training, Sectra is really good.
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Product
Sectra could implement a better automatic linking process for images. The linking is very manual,...
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Value
Sectra PACS is certainly not cheap. With some of the enhancements, we really wonder why it costs so...
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Loyalty
Unfortunately, Sectra PACS is not part of our long-term plans. We were purchased by another...
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Product
Sectra PACS’ biggest strengths are its ease of use, the ease of support, and the product’s...
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Culture, Relationship
Sectra keeps all their promises. They are one of the best vendors we work with. I only have good...
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Relationship
We have very good engagement from Sectra; they have been a very solid partner for our organization....
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Operations
Overall, everything has gone really well with Sectra PACS. We worked really well with the vendor’s...
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Product, Value
Our radiologists enjoy Sectra PACS a lot. It is a very powerful system and has been very stable and...
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Operations, Product
With Sectra PACS, our radiologists, technicians, and clerical staff don't have to get into much...
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Relationship
Sectra needs to hire more account representatives. The software is amazing, but I have not been...
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Relationship
Sectra has great customer service. Everybody is very helpful. We can call and get a human being...
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Product
The product is really great. It is consistent, and the downtime is minimal. Sectra PACS is very...
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Loyalty, Relationship, Product
I don't think that Sectra PACS has kept pace with the front-end tools for radiologists. There are...
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Operations, Product
We are very fond of Sectra PACS. It is a very user-friendly platform, and we are definitely fans....
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Relationship, Operations
The vendor seems to consider most customer suggestions, and they have a great implementation team...
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Relationship, Operations, Product
My one complaint would be about the vendor’s dose-tracking piece. Sectra has a way to go in terms of...
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Loyalty
We might be moving to Sectra's cloud-based solution, so that will determine our future satisfaction....
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Relationship
Sectra is very on top of things. If we have an issue, we can hear back from the vendor, and someone...
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Operations
Sectra's upgrades are very detailed. Every time we do an upgrade, we go through some training, and...
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Product
The product is fast. We get a lot of feedback about how the user interface is easy to learn and use....
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Operations, Product
There are a lot of features and functions baked into Sectra's PACS, and that is really nice. The...
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Operations
I would definitely recommend Sectra to others in our world with the caveat that people need to have...
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Relationship
Sectra doesn’t do everything the way I want them to, but they are straightforward about what they...
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Loyalty, Product
The integration with imaging and the hanging protocols are very clunky to work with. We are actively...
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Operations
The implementation for our most recent upgrade was 100% flawless in every way. The implementation...
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Relationship
Sectra has a typical tiered-support model. We can either enter the ticket online or call Sectra....
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Operations
Our radiologists don't want additional training; they are particular about their time. However,...
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Relationship
We hear about updates, patches, and things like that from Sectra. But outside of that, I can't think...
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Operations
We would like to have training materials, like documents and videos, that Sectra could disseminate...
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Relationship
The support team might not always be able to fix my problem, but I am talking to the same people all...
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Product
The overall functionality of the system is fine. When we have slowdowns, it is really hard to tell...
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Product
We came out of a PACS that was built by a radiologist for radiologists. So it was very...
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Relationship
Sectra has a lot of solid basic functionality, but it is basic. For example, their chat needs to...
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Relationship
We would like to have an account manager; we don't want a salesperson, but we want someone to manage...
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Relationship
The vendor is probably being hit like everybody else with staffing issues. That is probably why...
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Relationship
Sectra is careful not to promise things they can't deliver. I can’t really think of a promise that...
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Operations
We went live during COVID-19, so everything was just crazy. Sectra fumbled a bit on a router...
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Product
We certainly have had some good things in terms of the vendor supporting our integration goals. We...
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Operations, Product
The ease of use for the end user with Sectra PACS is pretty high; there is a lot to learn. Our...
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Product
We wouldn’t say Sectra meets all of our needs because of the nuclear medicine tools that are pretty...
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Relationship, Product
From a support perspective, Sectra PACS has been very stable for the most part. We have some ongoing...
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Loyalty, Relationship
There are a lot of support issues that the vendor resolves pretty quickly, and I do think that they...
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Operations
We had an extremely fast-paced rollout implementation, and we did it all during COVID-19. There was...
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Product
The product's uptime is very good. We hardly ever have any downtime issues, and I really don't have...
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Relationship
I would tell another organization that Sectra PACS is a high-quality PACS that is easily...
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Product
Sectra PACS is integrated with our dictation system. That makes things really nice because we just...
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Relationship
Sectra has been good to us. Their people are responsive and engaged. Over the last year or so, we...
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Relationship
The vendor's support people are good. They are well trained, and they understand the system. Sectra...
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Relationship
I would like to see the vendor improve at keeping their promises. I don't think that they purposely...
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Relationship
We have had several calls with the vendor's executive team. Things are hit and miss depending on the...
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Culture
Sectra is in pursuit of new revenue and making a dollar. It feels like now that we are locked into a...
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Operations, Value
The vendor's training has felt like a choose-your-own-adventure book. The training does not feel...
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Relationship
We work with an IT resource on the Sectra side, and that individual has gone above and beyond. We...
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Loyalty, Relationship
We have been live for a while. We hoped we would be in a different spot by now. Things with Sectra...
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Operations
The implementation and upgrade processes are not organized, nor does Sectra have the resources they...
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Relationship, Product
Sectra's gold support is not only inconsistent but also virtually nonexistent. We have had issues...
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Relationship
Often, the only resources that seem to have a grasp on the system are those in Sweden, and getting...
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Loyalty, Relationship, Product
Sectra has no means of performing routine system patches with the platform, and it appears we will...
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Loyalty
We chose Sectra because they are a PACS company. Their PACS wasn't just part of another division of...
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Operations
The implementation was good. The vendor gave us a whole team, and that team worked with us and was...
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Loyalty, Operations
We can tell that Sectra is popular now, and they are the belle of the ball. The vendor hasn't ramped...
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Operations
The training was good. All of our training was online, and that was okay because we had the training...
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Relationship
In terms of the responsiveness of Sectra’s service after the go-live, they have a support line and...
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Relationship
We had a big issue that wasn’t Sectra’s fault. Sectra diagnosed it and told us about the issue. We...
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Relationship
The vendor has a good support system where they monitor things, but I would like a better interface...
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Value
I know that Sectra PACS works well for private practices. A really small place that is extremely...
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Loyalty, Relationship
Sectra is very good at delivering new technology. Anytime there is anything new, they are ready....
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Relationship
When we started our relationship with Sectra, they knew us very well, and there was a lot of...
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Relationship
We were having some trouble with Sectra’s support years ago, but it has gotten a lot better....
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Operations
Sectra’s training is good. It is usually web based. The vendor goes over new releases in conference...
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Relationship
Things are not bad with Sectra. Sectra’s status quo for their support has not improved, but the...
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Product
Sectra PACS is very user friendly. It is very easy to make a worklist and get images from multiple...
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Relationship, Value
Sectra is a partner. It is easy to get them to come to the table with us. They may not always be...
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Relationship
Sectra has a very slow turnaround time for support tickets they don't deem important, and that has...
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Relationship
Sectra does very well at sharing what is coming. Sectra is a European-based company, so a lot of...
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Loyalty, Product
We would love to have only one PACS. Sectra does not offer a good option for cardiology, so we have...
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Product
Sectra PACS integrates well with our EMR and our voice recognition solution. We have integrated the...
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Relationship, Product
We like the way the command center is coming along. It gives us helpful information as a leadership...
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Product
We use the peer review tools, and we like to keep an eye on the RVU reports so we can see where we...
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Product
We are busy, and one of the things I like about Sectra PACS is the multienvironment capability. It...
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Relationship
Sectra is good at asking for feedback and using it as they develop the product. We have contributed...
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Loyalty, Operations
Sectra has dipped on the support side, and it feels like our recent implementation was not as solid...
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Operations
I have gone through training in the past with Sectra, and it was a good experience. When we went...
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Relationship
Sectra has had a lot of changes, including changes in the President and the COO. We have also seen a...
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Loyalty, Relationship
We still think Sectra has the best PACS, and we probably hold them to a higher bar than our other...
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Relationship
We have a good relationship with Sectra and feel they have the best PACS out there.
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Product
We use Sectra's PACS with a VNA from another vendor, and things integrate well together, and on the...
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Product
Sectra integrates really well with our EHR, and things are seamless for the users. We have had a few...
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Relationship
Sectra’s availability for support is great, and the technical support teams are very knowledgeable....
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Operations, Product
The upgrade features that come to Sectra PACS are good enhancements. The implementation process is...
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Product
Sectra PACS is what we direct people to in terms of linking out to an image directly from our EMR;...
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Relationship, Product
When we need to get top-level people involved, we can do that more easily with Sectra than with our...
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Operations
There is no ongoing training from Sectra. Sectra had no training documentation to give us at the...
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Culture, Relationship
Sectra is growing too fast. I know why the vendor is growing, but they are not prepared. Sectra's...
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Product, Value
Sectra is trying to oversell but is underperforming. They want to say they can do a bunch of things,...
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Culture
Our engagement with Sectra is not what we thought it was going to be. We thought Sectra's product...
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Operations
Our migration with Sectra was a nightmare and took well over a year. We had to keep prodding the...
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Operations
For the implementation and for a recent upgrade, Sectra provided us with adequate resources for the...
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Relationship
Sectra is struggling with providing resources to support us when we identify issues that need their...
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Operations
Sectra is always very good to work with, and they always work with us to get training scheduled. The...
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Relationship
From a service perspective, Sectra is very responsive. They get their leadership group involved.
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Relationship, Product
Sectra can develop better access or control for users’ security points. Right now, things are very...
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Product
The Sectra product is less buggy than the other products that we have. End users like radiologists...
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Relationship
We have an account manager at Sectra who is very engaged and has been with us for as long as I can...
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Culture
It would be nice if our Sectra sales representative called me a little more often for long-term planning....
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Relationship
I can't say enough good things about Sectra; I am very happy with them. The product is solid, and...
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Culture, Operations
When we purchased the product from Sectra, we had an expectation that once we signed the statement...
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Operations, Product
Sectra does do a pretty decent job of scheduling and performing upgrades. Sectra PACS has some holes...
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Product, Value
Sometimes the Sectra system freezes up and images will not continue to load. We have had that issue...
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Loyalty, Product
Sectra PACS has its pros and cons, and we would probably not purchase it if we had the choice again....
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Value
Sectra very rarely comes anywhere close to meeting our service level agreements. They do not offer a...
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Product
Sectra PACS works great in the hospital environment if the hospital owns all the equipment and all...
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Relationship
Sectra needs to significantly increase their help desk support team or their support staff in...
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Relationship
We have had some support challenges with Sectra where we ran into workflow challenges for our...
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Product
The new functionality for hanging protocols does not meet our expectations. Hanging protocols are...
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Relationship, Operations, Value
Sectra PACS is an expensive product, but it is comparable with other PACS products. I would tell a...
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Product
Our biggest issues come up when a patient changes their name. We have to merge the patient's records...
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Relationship
Sectra is proactive when it comes to monitoring our system. With the vendor's monitoring service,...
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Product
The way one of our solutions is integrated with Sectra's system is nice because we do not have to...
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Loyalty
Now that we are live with Sectra PACS, we are actually moving to a PACS-driven workflow. I think the...
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Product
Sectra PACS had a lot better features for our radiologists than other solutions did. The experience...
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Operations
The site visit we went on for Sectra was positive. We went with the safe version of their product,...
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Product
Sectra PACS is configurable to a fault, and there are still a lot of things we need to work out with...
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Operations
During the implementation, we just decided to go live without some of the hanging protocols in...
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Relationship
Sectra is very engaged. The vendor is definitely willing to help with anything, and they are good to...
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Operations, Product
Sometimes when we put too much data into Sectra's software, the system is not as easy to use and is...
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Loyalty
Sectra PACS is a cloud-hosted system, and the vendor has done a good job with that. I am glad that...
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Relationship, Product
Our people like the system. No news is good news. Our people aren't complaining about the system,...
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Operations, Product
We do regular updates for the system. Every time Sectra comes up with additional tools and...
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Relationship
Sectra's support is pretty good. One of the reasons that we left our previous vendor was that their...
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Product
There are some little things in the system that the vendor could work on. We can submit proposals...
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Value
Until we go to their new all-inclusive platform, Sectra will nickel-and-dime us for everything.
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Operations, Product
The one thing that Sectra does have going against them right now is their hanging protocols. The...
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Relationship
We have been struggling with Sectra, and things have not been as good as they were before. I can't...
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Loyalty
Right now, Sectra PACS is part of our long-term plans, but if we were going back, I would recommend...
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Operations
We started off with a good training session when we got the product. Things have changed. Our last...
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Product
We have been hearing about Sectra DoseTrack for some time, but it is still not ready and seems...
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Culture, Value
We bought Sectra PACS and were willing to pay a premium at the recommendation of another larger...
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Culture, Product
The integration of Sectra PACS has been a disappointment. We are struggling with integrating the...
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Value
One of the benefits of having Sectra PACS is the ease of use and the vendor's overall understanding...
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