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Sectra PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CIO

Operations

We had to pry a little bit to get training out of Sectra. The PACS admins struggled a little bit...

Dec 2025
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CIO

Relationship

The only blemish with Sectra is that we have had multiple unplanned service outages. They are never...

Dec 2025
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CIO

Product

Sectra PACS is meeting our goals. We have better end-user and provider access to images and reports...

Dec 2025
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CIO

Relationship, Operations

My PACS admins are still getting to know the system, so there is some on-the-job learning and...

Dec 2025
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CIO

Operations

We had some difficulties with the Sectra implementation team, and we felt like things were a little...

Dec 2025
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CIO

Value

Sectra PACS has saved us a boatload of money. We have seen strong value. Our previous solution was...

Dec 2025
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CIO

Operations, Product

Sectra PACS is wildly popular, but we have had some performance-related issues, and we have talked...

Dec 2025
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Analyst/Coordinator

Value

Maybe it has always been normal for Sectra to charge like they do, but when someone feels like they...

Dec 2025
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Analyst/Coordinator

Relationship

Sectra is having significant issues scaling their support and services with their customer base. It...

Dec 2025
||
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Analyst/Coordinator

Relationship

There are infrastructure issues we have had for years, so we have always had infrastructure issues...

Dec 2025
||
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Analyst/Coordinator

Relationship

I don't feel like executive involvement exists with Sectra. My ratings have changed a lot from last...

Dec 2025
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Manager

Product

Sectra PACS checks all of our boxes. I love being on Sectra's cloud. Patching is super easy. I can’t...

Dec 2025
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Manager

Relationship

Sectra is unique in that we have a pod of support. We work exclusively with those people. I actually...

Dec 2025
||
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Manager

Product

Sectra PACS being in the cloud has been working surprisingly well. It requires a dedicated fiber...

Nov 2025
||
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Manager

Operations

Sectra has one of the best implementation teams that I have worked with so far. Every single team...

Nov 2025
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Manager

Operations, Product

I would recommend Sectra PACS without hesitation. The Sectra implementation team is just...

Nov 2025
||
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Manager

Product

Sectra has done many integrations, and they are very knowledgeable, so things just seem to integrate...

Nov 2025
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Manager

Relationship, Operations

I was super impressed by one thing right off the bat. We had an issue with our single sign-on on...

Nov 2025
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Director

Relationship

When we have projects for Sectra, we pay for their time, but they don't seem to mind doing little...

Nov 2025
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Manager

Value

Sectra now charges a lot more for every little thing than other vendors do. However, Sectra is...

Nov 2025
||
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Manager

Product

I am not an end user in Sectra PACS, but I have heard that the system is pretty good. We don't get a...

Nov 2025
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Director

Product

I don't think there are any gaps in regards to the system's functionality. We also don't have any...

Nov 2025
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Director

Relationship, Operations

Things have been very good with Sectra. They are definitely one of our top vendors, so I truthfully...

Nov 2025
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Manager

Product

Sectra PACS is fast. It has a robust tool set, and is flexible with both EMR-driven and PACS-driven...

Nov 2025
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CMIO

Loyalty, Product

I want the vendor to improve the research side. The system is great in radiology, but in pathology,...

Nov 2025
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CMIO

Product

I would love to have external portals or external communication where we can receive images and...

Nov 2025
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CMIO

Product

The issue is that in pathology, it is really hard to call an image management system a true PACS;...

Nov 2025
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CMIO

Operations

The training from Sectra is amazing. They are on track with that. Also, the vendor takes the lead in...

Nov 2025
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VP/Other Executive

Operations, Value

Our cloud conversion is taking Sectra a lot longer and a lot more resources than anticipated....

Nov 2025
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VP/Other Executive

Relationship, Product

In terms of features and functionality, Sectra takes a little longer than we would like. We would...

Nov 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Sectra is a solid and thoughtful company that seeks customer insight and delivers high-quality...

Nov 2025
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(0)
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Manager

Loyalty, Product

We have had a couple of sticking points with Sectra PACS. There are a couple of 3D and...

Nov 2025
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Manager

Relationship

Overall, we have had a very positive experience with Sectra. I supported a competitor's PACS before...

Nov 2025
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Manager

Relationship, Product

It is very easy for new users to come in and understand the configuration of Sectra PACS. The...

Nov 2025
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Manager

Relationship

Things with Sectra have been fine. We have always had a pretty decent relationship with them. They...

Oct 2025
||
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Director

Loyalty, Relationship

Sectra is very supportive. Their service and support are outstanding, and they seem to be very...

Oct 2025
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(0)
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Manager

Operations, Value

Sectra doesn't keep their promises about functionality. When the vendor releases new functionalities...

Oct 2025
||
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Manager

Relationship

Sectra does a decent job of being proactive. We had a rough time with them a couple of years ago,...

Oct 2025
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(0)
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Director

Product

Sectra PACS works just as Sectra says it does. It is easy to use. Sectra PACS has a worklist...

Oct 2025
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Director

Culture, Value

There is a big push for all of our locations to go to one PACS. Being on one platform would be good...

Oct 2025
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(0)
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Director

Relationship

I have had no issues with Sectra not doing what they needed to do. Sectra has been very attentive to...

Oct 2025
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VP/Other Executive

Relationship

2We would like more executive engagement from Sectra. We are used to having that executive...

Oct 2025
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(0)
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VP/Other Executive

Loyalty

We are going to have to plan for the forced cloud migration of Sectra PACS. It is not something we...

Oct 2025
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VP/Other Executive

Value

The cost of Sectra PACS and the cost of other services are fairly competitive. I would absolutely...

Oct 2025
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(0)
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VP/Other Executive

Loyalty, Relationship

Sectra is going to force everyone's hand. They will no longer be developing an on-premises PACS...

Oct 2025
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Director

Product

Sectra has a platform called Amplifier Marketplace where we can buy solutions that integrate...

Oct 2025
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Director

Relationship

Sectra is very customer focused. They know that without a strong PACS, they don’t have a company, so...

Oct 2025
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Director

Operations

When we went live, Sectra asked us to identify superusers for our technologists. The vendor...

Oct 2025
||
(0)
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Director

Product, Value

By using Sectra PACS, our productivity went up on day one. Beyond that, we have seen real outcomes;...

Oct 2025
||
(0)
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Director

Product

The auditing piece in Sectra PACS needs improvement. As a radiologist, I sometimes have to dig...

Oct 2025
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(0)
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Director

Operations

Sectra’s project team did a great job helping us organize the go-live project, solve problems, and...

Oct 2025
||
(0)
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Director

Operations, Product

For end users, the training was helpful, but Sectra PACS is just very easy to use. With some other...

Oct 2025
||
(0)
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Director

Relationship

For support, Sectra doesn’t just give us a number to call. They have divided their support people...

Oct 2025
||
(0)
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Manager

Product

We would like to have more access to the audit trail from the actual application where we are...

Oct 2025
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(0)
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Manager

Relationship, Operations, Product

We like the fact that Sectra PACS is so user-friendly. We have so many users, and we don't even have...

Oct 2025
||
(0)
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Director

Loyalty, Value

Sectra has come out with a new support design. They don't want to handle smaller clients anymore. No...

Sep 2025
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(0)
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Director

Product

Sectra PACS is very nicely integrated with our practice management system, and we send information...

Sep 2025
||
(0)
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Director

Relationship

Sectra has one of the best support teams out there. That team is top notch. The team members...

Sep 2025
||
(0)
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Director

Relationship

Sectra kind of dropped the ball for our last upgrade. They normally contact me way ahead of time,...

Sep 2025
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(0)
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Director

Loyalty, Product

We are really excited about AI technology, and it doesn't appear that Sectra PACS is as far along as...

Sep 2025
||
(0)
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Director

Value

Sectra charges a lot for their support, but they don't nickel-and-dime us for anything extra.

Sep 2025
||
(0)
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Director

Operations

Sectra is incredibly effective at their implementations. They had excellent training when we first...

Sep 2025
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(0)
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Director

Relationship, Product

I like Sectra PACS' stability. There is consistent uptime, performance, and position satisfaction.

Sep 2025
||
(0)
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Manager

Relationship, Operations

When we call Sectra’s customer service team, we get someone right away. We are never waiting, and we...

Sep 2025
||
(0)
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Manager

Relationship, Operations

Sectra has already scheduled a meeting with us to prepare for the upcoming upgrade. During the...

Sep 2025
||
(0)
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Manager

Operations, Product

Sectra PACS is very user-friendly. Anytime we want to fix, change, or move something, that is always...

Sep 2025
||
(0)
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Physician

Product

Sectra is the leader for delivering new technology. And Sectra does a nice job with integration....

Aug 2025
||
(0)
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Physician

Relationship, Product

Sectra has had a couple of instances of downtime with our organization recently.

Aug 2025
||
(0)
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Manager

Relationship

We receive support from Sectra when we keep up with their contracts, but at the same time, if users...

Aug 2025
||
(0)
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Manager

Product

We are very happy with Sectra PACS. It meets all of our needs. The system is extremely easy to use,...

Aug 2025
||
(0)
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Manager

Product

Overall, Sectra PACS is working well, but we have run into a lot of slowness issues after upgrading...

Aug 2025
||
(0)
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Manager

Relationship

Sectra does not provide proactive service. We have communicated with Sectra about issues we are...

Aug 2025
||
(0)
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Manager

Operations

Sectra is pretty good with training. We work a lot with Sectra’s executives.

Aug 2025
||
(0)
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CIO

Operations, Product

We had a few minor challenges with the implementation of Sectra PACS, but our radiologists really...

Aug 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

I pretty much have direct access to everybody at Sectra who I need to talk to to solve problems....

Jul 2025
||
(0)
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Analyst/Coordinator

Value

We are getting our money's worth with Sectra, and things are going well. We have been with Sectra...

Jul 2025
||
(0)
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Analyst/Coordinator

Culture

Sectra has a volume-based license and volume-based pricing, but we have to pay for every add-on. If...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Overall, Sectra is doing well, but people are always asking for new functionalities in the system....

Jul 2025
||
(0)
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Manager

Loyalty

I can't say enough about the vendor's support. The product has many convenient features that make it...

Jul 2025
||
(0)
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Manager

Product

The system's search capabilities could be improved. Currently, to search for something like an MRI...

Jul 2025
||
(0)
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Manager

Operations

Our go-live was very smooth. We had a team from Sectra come on-site to support us. Our radiologists...

Jul 2025
||
(0)
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Analyst/Coordinator

Operations

The initial training from Sectra was excellent, but the ongoing training is lacking. System...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

We have a new Sectra account manager, and the support we get is amazing. I have quick access to the...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

Right now, moving Sectra PACS to the cloud is not cost-effective for us. Currently, we don't have...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

I would tell someone considering Sectra PACS to go forward with the system but to make sure they ask...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are struggling to get upgrades and enhancements to Sectra PACS. We need to be upgraded to a new...

Jul 2025
||
(0)
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Director

Relationship, Operations

Sectra struggles with providing all the information about new functionalities and new...

Jun 2025
||
(0)
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Director

Product

Sectra PACS is configurable and customizable. We have a lot of integrations and APIs, and Sectra...

Jun 2025
||
(0)
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Director

Relationship

Sectra doesn't keep all of their promises. We have been with Sectra for many years. Since they have...

Jun 2025
||
(0)
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Manager

Culture, Value

Sectra avoids charging for every little thing. We have to purchase any new models that we want from...

Jun 2025
||
(0)
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Manager

Culture, Value

Sectra PACS has a lot of goodies to offer, but our problem is that we are still on the old licensing...

Jun 2025
||
(0)
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Manager

Loyalty, Relationship

We have had a rough time lately with Sectra. We have had a lot of transparency issues. We are trying...

Jun 2025
||
(0)
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Manager

Product

I liked another PACS product a lot, and it was a little more user-friendly for the radiologists than...

Jun 2025
||
(0)
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Manager

Loyalty

We acquired some facilities that are on another PACS, and we haven't combined the systems yet, so we...

Jun 2025
||
(0)
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Manager

Culture, Operations

We had a rough upgrade for Sectra PACS, and our salesperson just left. The new salesperson is really...

Jun 2025
||
(0)
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Manager

Product

We haven't had any downtimes related to the product itself. Any extended downtimes we have...

Jun 2025
||
(0)
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Manager

Relationship

I would ding Sectra for their support a bit. With our previous vendor, we were able to get on the...

Jun 2025
||
(0)
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Manager

Operations

Sectra is very good with their upgrade services. They are very responsive, and they have a good...

Jun 2025
||
(0)
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Manager

Value

I can't say that Sectra charges exorbitantly for things, but they do charge for every little thing,...

Jun 2025
||
(0)
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Manager

Culture, Relationship

Sectra could improve the responsiveness of our salespeople or technical points of contact. When they...

Jun 2025
||
(0)
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VP/Other Executive

Loyalty

We are sunsetting our Sectra PACS instance and replacing it with another system that will fit the...

Jun 2025
||
(0)
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Director

Product

Sectra PACS has some really good monitoring; they do a nice job. I rate the current functionality...

Jun 2025
||
(0)
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 or  to see details.

Director

Value

Sectra avoids charging for things. That is how they have stayed with us for so long. There have...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Sectra is pretty good at what they do, but they aren't meeting all my needs. We use a couple of...

May 2025
||
(0)
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VP/Other Executive

Product

We found the initial learning curve to be a little longer with Sectra PACS, especially for our...

May 2025
||
(0)
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VP/Other Executive

Operations

Sectra’s initial and ongoing training was really good. Sectra’s support is really good. I usually...

May 2025
||
(0)
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Manager

Relationship

Sectra has a CSM that is assigned to us, and then they have a whole team that works our tickets, and...

May 2025
||
(0)
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Manager

Product

The Sectra PACS software gets upgraded. We get an upgrade at least every 18 months, and Sectra...

May 2025
||
(0)
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Analyst/Coordinator

Operations

Sectra provides actual classes, Teams calls, and things like that for education. It is more...

May 2025
||
(0)
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Manager

Loyalty, Product

There are functionalities in the system that we want but don't have. Sectra is working on some...

May 2025
||
(0)
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Manager

Culture, Value

Sectra charges for more than they should sometimes. Their systems are extremely expensive. It is...

May 2025
||
(0)
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Manager

Loyalty, Relationship

We plan to keep Sectra PACS for the next three to five years. The product is integrated in all sorts...

May 2025
||
(0)
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Manager

Relationship, Product

When I think about a PACS that really meets my needs, the top two things that come to mind are...

May 2025
||
(0)
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Director

Product

Sectra comes in with customizations for the solution, but sometimes the solution can get overly...

Apr 2025
||
(0)
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Director

Loyalty, Value

Sectra is moving to Sectra One, and it is basically an all-inclusive subscription model. Until we...

Apr 2025
||
(0)
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Director

Product

Sectra PACS doesn't meet all of our needs today. That is partially because of our own...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

Sectra is more interested in working with their internal products than they are with external...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

There is nothing proactive about Sectra. The problem is that they have the capability to be...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty

The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...

Apr 2025
||
(0)
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Manager

Culture

With Sectra PACS, one of the big things is that for new modules and services, it is sometimes very...

Apr 2025
||
(0)
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Manager

Product

In Sectra PACS, we actually like having the performance and security of an on-premises system. That...

Apr 2025
||
(0)
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Manager

Loyalty, Product

It would be helpful to have some additional built-in AI tools in Sectra PACS. However, I am hearing...

Apr 2025
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CMIO

Relationship, Product

We are working with Sectra on display protocols. I don't think any PACS is perfect, but that is the...

Apr 2025
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(0)
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Manager

Relationship, Product

I love Sectra PACS. I can learn anything, and it is very easy to use. I like that there are a lot of...

Apr 2025
||
(0)
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Manager

Operations, Product

Our last Sectra PACS upgrade didn't go so well. The new version didn’t work with one of our...

Apr 2025
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Manager

Relationship

We had a team at Sectra that everything would go to, and that was really great and efficient, but...

Apr 2025
||
(0)
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Manager

Culture

The only negative thing I can say about Sectra is that we purchased a little add-on package for...

Apr 2025
||
(0)
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Manager

Product

Things are very positive with Sectra PACS compared to our previous system. Sectra PACS definitely...

Mar 2025
||
(0)
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Manager

Product

The only downside that I have seen with Sectra PACS is with prefetching. The system doesn't...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations

Sectra has good training, and Sectra PACS has a very robust tool set and a very good, intuitive...

Mar 2025
||
(0)
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Analyst/Coordinator

Product

Sectra PACS has a monitoring tool, but it is not very robust. The storage management and the...

Mar 2025
||
(0)
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Manager

Relationship, Product

When we upgrade Sectra PACS, that includes the other Sectra solutions we have, so it is not like we...

Feb 2025
||
(0)
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Manager

Operations

Our end users are pretty happy when it comes to transitioning and getting comfortable with Sectra...

Feb 2025
||
(0)
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Manager

Relationship, Value

Sectra is a really solid company. We have been with them for a long time, and they definitely work...

Feb 2025
||
(0)
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Manager

Loyalty

Sectra PACS is a brand-new product that is being rolled out. Our organization selected a rather...

Feb 2025
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