Sectra PACS
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Functionality and Upgrades
Sectra PACS is on the cutting edge of PACS, and I like the user interfaces and interoperability...
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Relationship
We use a local Sectra vendor who is very good. We don't use Sectra's direct support. Our local...
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Service and Support
The only issue I have with Sectra is that they have staffing issues and we aren’t getting support...
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Functionality and Upgrades
For our first or second major upgrade, we had some major issues. We have all learned from those...
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Implementation and Training
Anytime we have ever asked for training, the vendor has been okay with training us.
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Service and Support
Our PACS administrator would be willing to go through whatever training that is needed to allow us...
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Service and Support
We haven’t actually requested many things for the vendor to do, so they have done great with just...
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Future Outlook
I am hoping that we and the vendor will be able to staff our organizations better in the future and...
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Functionality and Upgrades
Sectra PACS' design is stable and reliable. The vendor is not pushing the envelope with upgrades...
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Implementation and Training
The biggest issue that we have had with Sectra is that they are not able to deliver or even provide...
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Implementation and Training
In terms of training, Sectra is really good.
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Functionality and Upgrades
Sectra could implement a better automatic linking process for images. The linking is very manual,...
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Lessons Learned
Unfortunately, Sectra PACS is not part of our long-term plans. We were purchased by another...
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Technology
Sectra PACS’ biggest strengths are its ease of use, the ease of support, and the product’s...
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Relationship
Sectra keeps all their promises. They are one of the best vendors we work with. I only have good...
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Relationship
We have very good engagement from Sectra; they have been a very solid partner for our organization....
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Implementation and Training
Overall, everything has gone really well with Sectra PACS. We worked really well with the vendor’s...
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Functionality and Upgrades
Our radiologists enjoy Sectra PACS a lot. It is a very powerful system and has been very stable and...
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Functionality and Upgrades
With Sectra PACS, our radiologists, technicians, and clerical staff don't have to get into much...
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Service and Support
Sectra needs to hire more account representatives. The software is amazing, but I have not been...
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Service and Support
Sectra has great customer service. Everybody is very helpful. We can call and get a human being...
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Technology
The product is really great. It is consistent, and the downtime is minimal. Sectra PACS is very...
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Functionality and Upgrades
I don't think that Sectra PACS has kept pace with the front-end tools for radiologists. There are...
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Functionality and Upgrades
We are very fond of Sectra PACS. It is a very user-friendly platform, and we are definitely fans....
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Implementation and Training
The vendor seems to consider most customer suggestions, and they have a great implementation team...
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Service and Support
My one complaint would be about the vendor’s dose-tracking piece. Sectra has a way to go in terms of...
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Future Outlook
We might be moving to Sectra's cloud-based solution, so that will determine our future satisfaction....
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Service and Support
Sectra is very on top of things. If we have an issue, we can hear back from the vendor, and someone...
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Implementation and Training
Sectra's upgrades are very detailed. Every time we do an upgrade, we go through some training, and...
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Functionality and Upgrades
The product is fast. We get a lot of feedback about how the user interface is easy to learn and use....
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Functionality and Upgrades
There are a lot of features and functions baked into Sectra's PACS, and that is really nice. The...
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Lessons Learned
I would definitely recommend Sectra to others in our world with the caveat that people need to have...
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Other Observations & Comments
Sectra doesn’t do everything the way I want them to, but they are straightforward about what they...
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Interfacing and Integration
The integration with imaging and the hanging protocols are very clunky to work with. We are actively...
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Implementation and Training
The implementation for our most recent upgrade was 100% flawless in every way. The implementation...
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Service and Support
Sectra has a typical tiered-support model. We can either enter the ticket online or call Sectra....
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Implementation and Training
Our radiologists don't want additional training; they are particular about their time. However,...
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Other Observations & Comments
We hear about updates, patches, and things like that from Sectra. But outside of that, I can't think...
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Implementation and Training
We would like to have training materials, like documents and videos, that Sectra could disseminate...
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Service and Support
The support team might not always be able to fix my problem, but I am talking to the same people all...
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Technology
The overall functionality of the system is fine. When we have slowdowns, it is really hard to tell...
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Other Observations & Comments
We came out of a PACS that was built by a radiologist for radiologists. So it was very...
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Functionality and Upgrades
Sectra has a lot of solid basic functionality, but it is basic. For example, their chat needs to...
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Service and Support
We would like to have an account manager; we don't want a salesperson, but we want someone to manage...
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Other Observations & Comments
The vendor is probably being hit like everybody else with staffing issues. That is probably why...
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Relationship
Sectra is careful not to promise things they can't deliver. I can’t really think of a promise that...
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Implementation and Training
We went live during COVID-19, so everything was just crazy. Sectra fumbled a bit on a router...
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Interfacing and Integration
We certainly have had some good things in terms of the vendor supporting our integration goals. We...
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Functionality and Upgrades
The ease of use for the end user with Sectra PACS is pretty high; there is a lot to learn. Our...
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Technology
We wouldn’t say Sectra meets all of our needs because of the nuclear medicine tools that are pretty...
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Other Observations & Comments
From a support perspective, Sectra PACS has been very stable for the most part. We have some ongoing...
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Service and Support
There are a lot of support issues that the vendor resolves pretty quickly, and I do think that they...
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Implementation and Training
We had an extremely fast-paced rollout implementation, and we did it all during COVID-19. There was...
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Technology
The product's uptime is very good. We hardly ever have any downtime issues, and I really don't have...
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Lessons Learned
I would tell another organization that Sectra PACS is a high-quality PACS that is easily...
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Interfacing and Integration
Sectra PACS is integrated with our dictation system. That makes things really nice because we just...
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Relationship
Sectra has been good to us. Their people are responsive and engaged. Over the last year or so, we...
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Interfacing and Integration
The vendor's support people are good. They are well trained, and they understand the system. Sectra...
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Relationship
I would like to see the vendor improve at keeping their promises. I don't think that they purposely...
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Relationship
We have had several calls with the vendor's executive team. Things are hit and miss depending on the...
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Future Outlook
Sectra is in pursuit of new revenue and making a dollar. It feels like now that we are locked into a...
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Implementation and Training
The vendor's training has felt like a choose-your-own-adventure book. The training does not feel...
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Relationship
We work with an IT resource on the Sectra side, and that individual has gone above and beyond. We...
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Relationship
We have been live for a while. We hoped we would be in a different spot by now. Things with Sectra...
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Implementation and Training
The implementation and upgrade processes are not organized, nor does Sectra have the resources they...
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Service and Support
Sectra's gold support is not only inconsistent but also virtually nonexistent. We have had issues...
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Relationship
Often, the only resources that seem to have a grasp on the system are those in Sweden, and getting...
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Technology
Sectra has no means of performing routine system patches with the platform, and it appears we will...
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Win/Loss - Why they were selected (by current clients)
We chose Sectra because they are a PACS company. Their PACS wasn't just part of another division of...
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Implementation and Training
The implementation was good. The vendor gave us a whole team, and that team worked with us and was...
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Other Observations & Comments
We can tell that Sectra is popular now, and they are the belle of the ball. The vendor hasn't ramped...
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Implementation and Training
The training was good. All of our training was online, and that was okay because we had the training...
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Service and Support
In terms of the responsiveness of Sectra’s service after the go-live, they have a support line and...
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Relationship
We had a big issue that wasn’t Sectra’s fault. Sectra diagnosed it and told us about the issue. We...
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Service and Support
The vendor has a good support system where they monitor things, but I would like a better interface...
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Lessons Learned
I know that Sectra PACS works well for private practices. A really small place that is extremely...
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Technology
Sectra is very good at delivering new technology. Anytime there is anything new, they are ready....
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Relationship
When we started our relationship with Sectra, they knew us very well, and there was a lot of...
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Service and Support
We were having some trouble with Sectra’s support years ago, but it has gotten a lot better....
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Implementation and Training
Sectra’s training is good. It is usually web based. The vendor goes over new releases in conference...
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Other Observations & Comments
Things are not bad with Sectra. Sectra’s status quo for their support has not improved, but the...
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Interfacing and Integration
Sectra PACS is very user friendly. It is very easy to make a worklist and get images from multiple...
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Relationship
Sectra is a partner. It is easy to get them to come to the table with us. They may not always be...
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Service and Support
Sectra has a very slow turnaround time for support tickets they don't deem important, and that has...
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Relationship
Sectra does very well at sharing what is coming. Sectra is a European-based company, so a lot of...
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Functionality and Upgrades
We would love to have only one PACS. Sectra does not offer a good option for cardiology, so we have...
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Interfacing and Integration
Sectra PACS integrates well with our EMR and our voice recognition solution. We have integrated the...
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Functionality and Upgrades
We like the way the command center is coming along. It gives us helpful information as a leadership...
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Functionality and Upgrades
We use the peer review tools, and we like to keep an eye on the RVU reports so we can see where we...
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Functionality and Upgrades
We are busy, and one of the things I like about Sectra PACS is the multienvironment capability. It...
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Relationship
Sectra is good at asking for feedback and using it as they develop the product. We have contributed...
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Future Outlook
Sectra has dipped on the support side, and it feels like our recent implementation was not as solid...
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Implementation and Training
I have gone through training in the past with Sectra, and it was a good experience. When we went...
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Relationship
Sectra has had a lot of changes, including changes in the President and the COO. We have also seen a...
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Future Outlook
We still think Sectra has the best PACS, and we probably hold them to a higher bar than our other...
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Relationship
We have a good relationship with Sectra and feel they have the best PACS out there.
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Interfacing and Integration
We use Sectra's PACS with a VNA from another vendor, and things integrate well together, and on the...
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Interfacing and Integration
Sectra integrates really well with our EHR, and things are seamless for the users. We have had a few...
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Service and Support
Sectra’s availability for support is great, and the technical support teams are very knowledgeable....
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Implementation and Training
The upgrade features that come to Sectra PACS are good enhancements. The implementation process is...
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Functionality and Upgrades
Everything is working really well, and we are very pleased. If somebody were looking for a new PACS...
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Interfacing and Integration
Sectra PACS is what we direct people to in terms of linking out to an image directly from our EMR;...
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Relationship
When we need to get top-level people involved, we can do that more easily with Sectra than with our...
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Implementation and Training
There is no ongoing training from Sectra. Sectra had no training documentation to give us at the...
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Relationship
Sectra is growing too fast. I know why the vendor is growing, but they are not prepared. Sectra's...
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Functionality and Upgrades
Sectra is trying to oversell but is underperforming. They want to say they can do a bunch of things,...
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Sales and Contracting
Our engagement with Sectra is not what we thought it was going to be. We thought Sectra's product...
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Implementation and Training
Our migration with Sectra was a nightmare and took well over a year. We had to keep prodding the...
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Implementation and Training
For the implementation and for a recent upgrade, Sectra provided us with adequate resources for the...
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Service and Support
Sectra is struggling with providing resources to support us when we identify issues that need their...
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Implementation and Training
Sectra is always very good to work with, and they always work with us to get training scheduled. The...
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Service and Support
From a service perspective, Sectra is very responsive. They get their leadership group involved.
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Functionality and Upgrades
Sectra can develop better access or control for users’ security points. Right now, things are very...
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Sales and Contracting
Sectra PACS is a really strong product for us. We know up front what we are getting and what we are...
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Functionality and Upgrades
The Sectra product is less buggy than the other products that we have. End users like radiologists...
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Relationship
We have an account manager at Sectra who is very engaged and has been with us for as long as I can...
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Service and Support
It would be nice if our Sectra sales representative called me a little more often for long-term planning....
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Service and Support
I can't say enough good things about Sectra; I am very happy with them. The product is solid, and...
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Implementation and Training
When we purchased the product from Sectra, we had an expectation that once we signed the statement...
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Functionality and Upgrades
Sectra does do a pretty decent job of scheduling and performing upgrades. Sectra PACS has some holes...
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ROI / Cost
Sometimes the Sectra system freezes up and images will not continue to load. We have had that issue...
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Lessons Learned
Sectra PACS has its pros and cons, and we would probably not purchase it if we had the choice again....
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ROI / Cost
Sectra very rarely comes anywhere close to meeting our service level agreements. They do not offer a...
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Interfacing and Integration
Sectra PACS works great in the hospital environment if the hospital owns all the equipment and all...
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Service and Support
Sectra needs to significantly increase their help desk support team or their support staff in...
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Service and Support
We have had some support challenges with Sectra where we ran into workflow challenges for our...
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Functionality and Upgrades
The new functionality for hanging protocols does not meet our expectations. Hanging protocols are...
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Relationship
Sectra PACS is an expensive product, but it is comparable with other PACS products. I would tell a...
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Functionality and Upgrades
We have had Sectra PACS for several years now. I know that there are many hospitals around us that...
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Functionality and Upgrades
Our biggest issues come up when a patient changes their name. We have to merge the patient's records...
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Service and Support
Sectra is proactive when it comes to monitoring our system. With the vendor's monitoring service,...
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Interfacing and Integration
The way one of our solutions is integrated with Sectra's system is nice because we do not have to...
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Future Outlook
Now that we are live with Sectra PACS, we are actually moving to a PACS-driven workflow. I think the...
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Relationship
Sectra PACS had a lot better features for our radiologists than other solutions did. The experience...
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Functionality and Upgrades
The site visit we went on for Sectra was positive. We went with the safe version of their product,...
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Other Observations & Comments
Sectra PACS is configurable to a fault, and there are still a lot of things we need to work out with...
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Implementation and Training
During the implementation, we just decided to go live without some of the hanging protocols in...
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Relationship
Sectra is very engaged. The vendor is definitely willing to help with anything, and they are good to...
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Functionality and Upgrades
Sometimes when we put too much data into Sectra's software, the system is not as easy to use and is...
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Functionality and Upgrades
Sectra PACS is a cloud-hosted system, and the vendor has done a good job with that. I am glad that...
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Other Observations & Comments
Our people like the system. No news is good news. Our people aren't complaining about the system,...
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Technology
We do regular updates for the system. Every time Sectra comes up with additional tools and...
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Service and Support
Sectra's support is pretty good. One of the reasons that we left our previous vendor was that their...
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Functionality and Upgrades
There are some little things in the system that the vendor could work on. We can submit proposals...
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ROI / Cost
Until we go to their new all-inclusive platform, Sectra will nickel-and-dime us for everything.
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Functionality and Upgrades
The one thing that Sectra does have going against them right now is their hanging protocols. The...
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Relationship
I can't say today that Sectra keeps all of their promises, though they also don't tell us things...
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Functionality and Upgrades
Sectra has a scalable PACS, and we have been able to expand the work we do and move the product...
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Service and Support
I would like to give Sectra better scores in a few areas because they have a good PACS, but they...
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Implementation and Training
The training from Sectra leaves a lot to be desired. We got a bunch of videos and a quick crash...
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Functionality and Upgrades
We added a hospital after our go-live, and it was really easy to implement Sectra PACS, so that was...
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Relationship
We have a regular ongoing meeting with Sectra where we join with our leadership, and the vendor...
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Win/Loss - Why they were selected (by current clients)
We liked the product's functionality and Sectra's overall focus when we were making our decision. We...
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Future Outlook
Sectra is strong on the radiology side, and we also liked what they told us about cardiology, though...
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Relationship
We looked at a lot of PACS solutions, and most of us agreed during the selection process that Sectra...
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Service and Support
The support from Sectra is not good. To be fair, I should say the people who we work with on the...
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Lessons Learned
I would say that we would 100% buy Sectra PACS again. There are a lot of poor PACS vendors out...
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Relationship
We have been struggling with Sectra, and things have not been as good as they were before. I can't...
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Other Observations & Comments
Right now, Sectra PACS is part of our long-term plans, but if we were going back, I would recommend...
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Implementation and Training
We started off with a good training session when we got the product. Things have changed. Our last...
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Functionality and Upgrades
We have been hearing about Sectra DoseTrack for some time, but it is still not ready and seems...
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Sales and Contracting
We bought Sectra PACS and were willing to pay a premium at the recommendation of another larger...
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Interfacing and Integration
The integration of Sectra PACS has been a disappointment. We are struggling with integrating the...
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Functionality and Upgrades
One of the benefits of having Sectra PACS is the ease of use and the vendor's overall understanding...
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Service and Support
Sectra’s support is miserable, and they constantly tell us the support is like that because they are...
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Service and Support
Our radiologists experienced an issue where image transfers would not load within Sectra PACS. We...
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Service and Support
Sectra does a good job of monitoring our system and letting us know when there are issues, but they...
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Sales and Contracting
One of the things I am struggling with right now is getting quotes for new modules. Sectra has...
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ROI / Cost
Sectra monitors our site and notifies us if they see that there is an issue. Sectra PACS definitely...
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Future Outlook
The solution itself is good. The tools that we have are good, and it looks like Sectra is developing...
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ROI / Cost
Sectra avoids nickel-and-diming us, although there have been a few times when I have been surprised...
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Functionality and Upgrades
In terms of ease of use, the product is almost perfect. Sectra PACS is robust. The product does...
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Functionality and Upgrades
Sectra PACS is great at managing licenses, and we have complete control over our query and retrieve...
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Functionality and Upgrades
I want an improvement with the product's audit logs, and Sectra says that improvement is coming in...
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Lessons Learned
There might be a solution better than Sectra PACS out there, but Sectra PACS is working. There are...
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Functionality and Upgrades
All our doctors have their own preferences. Each doctor wants to view different things because there...
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ROI / Cost
If we need to change the product's interface, Sectra will charge us.
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Functionality and Upgrades
I want to be able to assign resources to projects. Everybody is in that boat right now. The option...
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Lessons Learned
The ease of use might be a little different for some. Some end users struggle with Sectra PACS....
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Service and Support
Sectra is doing great in their communication between the customer and the team the customer needs or...
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Functionality and Upgrades
With where we are on the product, the functionality doesn’t meet all of our needs. One upgrade we...
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Relationship
I like that Sectra PACS is continuously evolving and that the vendor is adding new updates. I really...
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Service and Support
Sectra’s customer service has some room for improvement. Sometimes, the vendor doesn't get back to...
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Implementation and Training
Sectra provides a conference every year for ongoing training.
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Service and Support
Sectra has incorporated the ability to open up tickets on their website and their portal. But I...
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Interfacing and Integration
The radiologists are pleased with the solution. That is what is important to me. The thing that has...
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Functionality and Upgrades
With our last vendor, we had to tell them to start embodying some third-party functionalities within...
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Relationship
We would absolutely buy Sectra’s system again. Sectra’s integrity is amazing. Our previous vendor...
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Service and Support
We receive instant support as soon as we call or email. We have regular meetings and things that...
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ROI / Cost
We purchased the system through a third-party vendor of Sectra, Electromek, and Electromek does not...
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Lessons Learned
We would like it if there were a way for a radiologist to know that they have viewed all of the...
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Functionality and Upgrades
Sectra’s system allows us to customize specific roles that are assigned to certain users. I can...
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Lessons Learned
JCAHO makes us follow certain guidelines for ED radiology discrepancy reporting systems and things...
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Functionality and Upgrades
Sectra PACS is a good product that is easy to navigate and has a good workflow.
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Service and Support
The vendor does not offer support for issues in a timely manner. Our pain points are definitely the...
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Relationship
I have been a big fan of Sectra for a long period of time. I have seen them change and grow. For the...
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Service and Support
The support and overall strategic side of Sectra are getting lost. Sectra is more focused on sending...
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Relationship
There are a lot of newer people at Sectra, and the turnover has been hard on the customers who came...
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Interfacing and Integration
A while back, we were trying to implement a new CD burner into the environment, and we were all set...
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Lessons Learned
I would like to see the vendor keep up-to-date on their technical documentation. The vendor's system...
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Future Outlook
We would like to keep Sectra's PACS, but we are probably not going to have that option. That...
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Functionality and Upgrades
Getting new users acclimated to the PACS takes some time. There are a few ins and outs that aren't...
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Relationship
We have an account executive who is in contact with us frequently. If I have problems, I have a tech...
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Functionality and Upgrades
I like how user friendly the system is; it is pretty simple and straightforward. It is easy for us...
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Service and Support
Sectra keeps their promises with the exception of promises about response time. The vendor is...
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ROI / Cost
Sectra avoids nickel-and-diming. We just pay one fee for the service and everything.
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Service and Support
Our experience with our Sectra sales representative has been pretty poor. That person has often...
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Implementation and Training
What went well during implementation was Sectra working with us and being on-site. They had a large...
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Implementation and Training
We haven't had to request any additional training. Sectra offered to do some ongoing training for...
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Service and Support
We updated one of our systems, so we were working on an integration with that product and Sectra...
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Functionality and Upgrades
The thing that users really seem to like the most about the system is easy access to the tools. The...
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Implementation and Training
Sectra's training manuals are really great. They are easy to get through, and the information is...
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Service and Support
I have gone to Sectra fairly frequently with beginner questions. We have had a couple of issues, and...
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Relationship
We meet with our account executive, and whenever we talk, they have already gone through our tickets...
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Functionality and Upgrades
I find the system's logs to be a little difficult, and the flexibility with reporting is not what I...
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Relationship
People from Sectra have been in touch with us to make sure we are satisfied with the product. They...
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Interfacing and Integration
Sectra PACS has a cross-platform worklist, which is absolutely fantastic. With that feature, we are...
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Service and Support
The vendor is fantastic, and their support people handle any questions that we are stumped on. The...
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Functionality and Upgrades
The learning curve for Sectra PACS is very easy. The navigation panes are very easy to understand. I...
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Implementation and Training
The people that gave us technical and clinical training were top notch.
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ROI / Cost
There is an upgrade to the system that needs to take place, but we have to pay for it. That is one...
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Functionality and Upgrades
Upgrades to the system are available, but there are pieces that Sectra advertises as if they are...
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Functionality and Upgrades
We hear about things that are going to be available in the next upgrade, and we get excited about...
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Relationship
My satisfaction with Sectra being proactive is mostly based on the monitoring systems that they have...
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Functionality and Upgrades
The auditing service is not great at all. We got more information when we had another vendor doing...
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Implementation and Training
Sectra has a very competent project management team that walks us through everything ahead of time....
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Interfacing and Integration
Whenever we have any systems that need to be interfaced with Sectra's solution, Sectra is very good...
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Functionality and Upgrades
Sectra’s technology is far more advanced than the previous system we had. Because of that, the...
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Functionality and Upgrades
Sectra's PACS is fantastic. I am amazed by how few problems we have.
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Relationship
We have a regularly occurring executive meeting with Sectra where they meet with us and do some...
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Service and Support
Sectra is working on a new model for their large customers, and Sectra is building a team to support...
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Service and Support
Until recently, Sectra's support was top tier compared to the service that we got from the other...
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Functionality and Upgrades
New functionalities aren't always available on the versions of the system that the vendor says that...
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ROI / Cost
If there is one dollar to be made, Sectra will try to make that dollar, no matter what their...
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Sales and Contracting
Sectra doesn't do a good job of selling their products. Their marketing is fine, and they have their...
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Functionality and Upgrades
Sectra does decent, quality upgrades. Their upgrades may not bring substantial improvements, but...
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Functionality and Upgrades
There are some specific things that stand out about the system's ease of use. Users can figure out...
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Service and Support
Sectra's deployment and project teams were excellent. The vendor's support isn't quite where it...
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Relationship
Sectra is an amazing company to work with. The vendor knows their market, and they perform extremely...
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Functionality and Upgrades
Sectra PACS is a stable system. It is the most robust PACS that we have ever had. The vendor is...
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Functionality and Upgrades
Our end users sometimes complain about the number of clicks that it takes to do additional things in...
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