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User Commentary
Product
Sectra comes in with customizations for the solution, but sometimes the solution can get overly...
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Loyalty, Value
Sectra is moving to Sectra One, and it is basically an all-inclusive subscription model. Until we...
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Product
Sectra PACS doesn't meet all of our needs today. That is partially because of our own...
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Loyalty, Product
When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...
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Relationship, Product
Sectra is more interested in working with their internal products than they are with external...
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Relationship, Product
There is nothing proactive about Sectra. The problem is that they have the capability to be...
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Loyalty
The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...
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Culture
With Sectra PACS, one of the big things is that for new modules and services, it is sometimes very...
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Product
In Sectra PACS, we actually like having the performance and security of an on-premises system. That...
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Loyalty, Product
It would be helpful to have some additional built-in AI tools in Sectra PACS. However, I am hearing...
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Relationship, Product
We are working with Sectra on display protocols. I don't think any PACS is perfect, but that is the...
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Relationship, Product
I love Sectra PACS. I can learn anything, and it is very easy to use. I like that there are a lot of...
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Operations, Product
Our last Sectra PACS upgrade didn't go so well. The new version didn’t work with one of our...
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Relationship
We had a team at Sectra that everything would go to, and that was really great and efficient, but...
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Culture
The only negative thing I can say about Sectra is that we purchased a little add-on package for...
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Product
Things are very positive with Sectra PACS compared to our previous system. Sectra PACS definitely...
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Product
The only downside that I have seen with Sectra PACS is with prefetching. The system doesn't...
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Operations
Sectra has good training, and Sectra PACS has a very robust tool set and a very good, intuitive...
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Product
Sectra PACS has a monitoring tool, but it is not very robust. The storage management and the...
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Relationship, Product
When we upgrade Sectra PACS, that includes the other Sectra solutions we have, so it is not like we...
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Operations
Our end users are pretty happy when it comes to transitioning and getting comfortable with Sectra...
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Relationship, Value
Sectra is a really solid company. We have been with them for a long time, and they definitely work...
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Loyalty
Sectra PACS is a brand-new product that is being rolled out. Our organization selected a rather...
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Loyalty
Sectra PACS is part of our long-term plans. It has been working very well so far. We have not only...
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Culture, Value
So far, Sectra has not charged us for everything. They have been very transparent about charges. We...
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Loyalty, Relationship
So far, Sectra has absolutely kept all their promises. That is why we are continuing with them. I...
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Product
Sectra PACS is customizable. It is absolutely one of the best PACS solutions for ease of use. I like...
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Relationship, Value
Delivering new technology is one of Sectra’s strong points because they are still small enough to...
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Relationship, Product
I am pretty happy with everything in Sectra PACS. Even when we do small updates, those take no time...
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Relationship
Sectra says that they have a few things in the works, but we haven't gotten clarification on what is...
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Product
I like the ease of use of Sectra PACS. There are certain functions that we didn't have in our...
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Loyalty, Product
We have been with Sectra for years, and we feel that the solution has been a great product, but the...
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Culture
Sectra avoids charging for every little thing, but in general, their price structure is not...
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Relationship
The quality of Sectra's support is definitely better than before. They beefed up their support...
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Relationship
We are waiting for a PACS bridge to solve a radiologist error issue. Sectra hasn't come through with...
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Loyalty, Product
I definitely think Sectra could get better at identifying the root cause of some things when we do...
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Relationship
Sectra is definitely dedicated to making sure that we are a highly functioning organization. They...
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Operations
I don’t know whether Sectra is growing too fast or what, but we had some turnover on the...
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Operations
Sectra has some good online video tools and a lot of starter curricula for us to use; they provide...
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Loyalty, Relationship, Operations
The people from Sectra have been very involved and attentive. Despite the delays and challenges in...
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Loyalty
We are looking at going with Sectra One. That has been a big topic of discussion in the last few...
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Loyalty
If we move to Sectra One, the vendor will offer the Amplifier Marketplace. I know that Sectra has an...
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Operations
Sectra has a really got training team, and that team is really responsive. With our upgrade, the...
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Product
Sectra PACS is really user friendly. That is one of the things that we love about it. The system's...
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Relationship
We have been having problems lately with Sectra's support. A lot of the time, our Sectra support...
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Relationship
I am hitting Sectra hard on their executive involvement because our main account manager has been...
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Operations
I haven't been part of all of the training, but Sectra has webinars, and I can go back on my phone...
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Value
The years to come with Sectra and the huge investment that we will have to make to stay with them...
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Operations
The last upgrade we did for Sectra PACS was pretty darn smooth. The vendor’s implementation services...
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Product
Sectra PACS is cut and dry from a radiology perspective, and the users have found it to be quite intuitive....
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Culture, Value
As far as their software, Sectra keeps up with technology pretty well, so I don't feel like there is...
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Relationship
We are very realistic, and our radiologists aren't shy in holding Sectra accountable when things...
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Relationship
We have really good vendor engagement with Sectra. We have account representatives and an engineer...
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Culture
Our contract with Sectra is structured transparently in what we get charged for and what we don't....
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Relationship
One of the things that would be helpful and something we learned from our EHR vendor is easier...
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Relationship
Things with Sectra have been pretty good. Their response time is a little longer than I would like...
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Loyalty, Relationship
Sectra has been very good to us. Since we have been on Sectra PACS for so long, we already migrated...
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Relationship, Product
Sectra PACS has been a good match for our organization. Sectra has met all our requirements. They...
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Operations
We are an Electromek site, so all of our initial training for upgrades comes through them. We feel...
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Value
I do think that Sectra ties to nickel-and-dime us. As they are rolling out their AI platform, they...
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Operations, Product
The last upgrade we had was flawless, as the upgrades usually are. The upgrades are well tested, and...
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Relationship, Value
I would rate the support off the scale if I could; it is really that good. To be clear, we are...
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Loyalty
We have worked with Sectra PACS for a long time and have appreciated the consistency over the years....
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Product
Any integration issues are probably on our end and not Sectra's. I would love for our patients who...
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Loyalty, Product
Sectra PACS works fine, and it is great, but we have been on it for a long time. The way we build it...
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Relationship
Sectra's systems are pretty vendor-agnostic. They work well with others, and there isn't a lot of...
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Relationship
Sectra is very easy to work with. When we have issues, we can call them. Sectra's team is always...
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Relationship
We have ongoing calls with our account manager who is nice and good to work with. The challenge we...
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Culture, Value
Sectra goes above and beyond to help us out, and I would say they avoid nickel-and-diming. Our...
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Operations, Product
Sectra PACS is easy to use, and the radiologists love it. They read for other organizations, so we...
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Loyalty
Sectra is talking to us about cardiology and how it will play into what we are doing with radiology...
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Loyalty
We are looking at cloud technology and what that will look like in the future with Sectra. We are...
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Relationship
Sectra has been good to us for a long time. While they work to take care of us, we see less hands-on...
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Relationship
For fixes, the way Sectra set us up is they have customer success management. It is like a pod, so...
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Relationship
The product is good, and Sectra stands by what they do. They work with their customers to do...
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Relationship, Product
Sectra PACS is built by engineers, and the GUI needs to be more customer friendly. They are working...
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Loyalty, Relationship
Sectra has been one of the best vendors and Sectra PACS the best solution we have put in in a very...
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Loyalty
Sectra is fabulous and transparent about their charges. We are on a certain plan that is more...
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Loyalty, Product
Sectra's bridge with our speech recognition product is arguably the best. Their bridge is...
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Relationship
Sectra is the best of the best. If I could clone them and make them in charge of all other vendors,...
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Relationship, Product
Reporting is a huge piece that Sectra could thrive with if they were willing to listen to their...
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Relationship, Operations
The one thing that I wish Sectra would do is really invest in their chat function. It is a very...
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Relationship
One thing that Sectra does probably better than any other PACS vendor is that they have their...
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Loyalty, Relationship
We purchased Sectra PACS through a reseller, and there are pluses and minuses to that. One plus is...
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Culture
Sectra could help our reseller by using the model that Epic uses. When people take on Epic's...
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Loyalty
There are certain things that we are going to purchase from Sectra that will help us get better...
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Product
We love Sectra, and going with their PACS is probably one of the best decisions that we have made....
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Loyalty, Relationship
We have Sectra PACS' product, and we are considering expanding our use of Sectra's imaging platform....
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Relationship
Sectra is doing a better job of understanding the priority of our requests for service and the...
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Culture, Value
Sectra charges us for every little thing. For example, basic things like integrating a tool require...
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Relationship
Sectra’s support is good. It is a double-edged thing because if we call the support people and just...
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Relationship
Sectra has a great product. The software is probably the best, if not one of the best, out there. It...
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Value
In comparison to other PACS solutions where there might be features that just come as defaults,...
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Relationship
All of Sectra’s support members are very quick to get back to us, and the support and service are...
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Operations, Product
Sectra PACS is very easy and user-friendly. When we put Sectra PACS together, our radiologists...
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Relationship, Product
The biggest thing is that the downtime is slim to none, except for a ransomware attack years ago....
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Relationship, Operations
We have been with Sectra for so long that we are on a first-name basis with a lot of their customer...
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Value
The current functionality meets our needs. It could exceed our needs if we were to implement other...
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Relationship
Overall, Sectra’s support has been good. We have had some issues here and there. On a relative...
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Product
The radiologists love Sectra PACS, but the functional MRI is not theirs. We have integration with...
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Operations
I don't know how much ongoing training we actually do with Sectra. I don't think we really have...
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Loyalty, Value
With the current state of Sectra PACS so far, Sectra does avoid charging for everything, but I do...
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Relationship
Sectra is very good at being proactive. They have a monitoring dashboard that allows us to view the...
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Relationship, Product
We had an upgrade for Sectra PACS recently, and it was painful, but that is on us. We have some...
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Product
Sectra’s biggest challenge is keeping everybody who is moving from other systems to Sectra PACS...
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Loyalty, Product
I really appreciate the direction that Sectra is headed with their display protocols for Sectra...
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Product
Sectra PACS is absolutely the workhorse in radiology. It absolutely defines everything that we do in...
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Value
Sometimes I feel like Sectra is charging for every little thing. They have a new offering called...
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Relationship
I have put in several PACS, and Sectra PACS has been by far the easiest and smoothest. I have...
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Product
We had a pretty major update for Sectra PACS. That update went so well that I don't remember it....
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Loyalty
Sectra has a product called Sectra Amplifier Marketplace, and we want to use it, but we don't know...
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Loyalty, Relationship
There is a big question mark with Sectra as to the direction they are headed, and that is going to...
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Relationship
Sectra's service is unmatched in terms of the people I do service with. Sectra is absolutely...
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Culture
Sectra’s licensing has always been a challenge for us. They have several different levels of...
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Operations
I have not had an upgrade from Sectra recently. Normally, we do yearly upgrades, and one of the...
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Operations
Sectra's training is very good. They have excellent documentation that comes along with it. We have...
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Relationship
Sectra’s involvement has fallen off. We used to have a lot more contact from their salesperson, but...
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Product
Sectra PACS is a good program. Everything that it does, it does for us. It is user friendly. When I...
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Product, Value
Sectra PACS is an efficient solution and has been very positive for our organization.
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Loyalty
We do not regret our decision from years ago to go with Sectra. Our radiologists are happy, the...
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Relationship
Sectra really doesn't call us. We have to reach out to them, so they can be more proactive in...
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Loyalty
My only issue with Sectra has been that they don't forecast budgetary issues very well. We are...
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Loyalty, Relationship
The radiologists would quit if we switched to a different vendor other than Sectra. They have been...
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Operations
We did a major upgrade on Sectra PACS a bit ago. There were some issues that weren’t discovered...
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Operations, Product
Sectra PACS isn’t as easy to use as other solutions we have; it requires some training. Every time...
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Culture, Relationship
PACS vendors, including Sectra, hold us hostage because it is expensive to change PACS. They do a...
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Culture, Value
Everything has a cost with Sectra. When we ask for training, they give us a quote, even if the...
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Loyalty, Product
The PACS space has gotten to a point where Sectra needs to do a better job integrating advanced...
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Loyalty, Product
Sectra PACS is not a bad product. It is stable, and we don’t have a lot of issues with it. Also,...
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Relationship
We are in a different time zone than Sectra’s support team, and their support closes when we are...
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Relationship
Sectra seems organized, and they are very proactive, which is a big plus for them. They reach out...
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Operations
Sectra’s training could be better because it is really terrible. They don't do a good job training,...
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Relationship, Operations
We are going through an upgrade for Sectra PACS, and the upgrade has not been going well at all. We...
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Operations
I have been less impressed with the training from Sectra. They need to provide better resources and...
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Relationship, Product
The hanging protocols are the biggest issue I have as an end user of Sectra PACS. They don’t work...
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Product
Sectra PACS is very user friendly, and it does everything I ask it to do. It is not a difficult...
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Relationship
We are very happy with Sectra, and the support is wonderful. Whenever I call, I get to talk to some...
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Product
It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...
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Loyalty
Sectra has been with us from beginning to end, even through some disasters. I have already...
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Culture, Relationship
When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...
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Relationship
Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...
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Relationship
Sectra made a big improvement where they opened up a chat line feature so that we could at least get...
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Relationship
As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...
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Product, Value
Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...
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Loyalty, Operations
Whenever Sectra does any product improvement or sends us information about new products they are...
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Relationship
The beauty about working with Sectra is that they listen to us. They have open forums where we can...
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Product
How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...
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Relationship
Sectra has been good to us for many years, and we continue to see them step up for us over and over....
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Loyalty, Relationship
We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....
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Relationship
I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...
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Product
A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...
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Product
The system is very user friendly. Not everyone is computer savvy, but users are able to customize...
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Value
Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...
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Relationship
Sectra is pretty good about customer support. They monitor our system and put in help tickets for...
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Value
Sectra has an outstanding product, but they do like charging for their features. I don't necessarily...
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Relationship, Product
Since we have been on Sectra PACS for so long, we have a lot of customizations. So sometimes when we...
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Relationship, Operations
Sectra provides workflow best practices, guides, and stuff on their website for every version that...
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Product
Our end users say that Sectra PACS is really intuitive and easy for them to figure out. We have a...
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Relationship
Sectra has consistently delivered on everything we have asked them to do. There is someone at Sectra...
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Loyalty, Operations
For the transition to Sectra PACS, we pulled in individuals from other divisions throughout our...
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Operations, Product
Prior to the transition, we had to implement new interfaces between our RIS and Sectra PACS. We had...
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Loyalty, Product
Sectra PACS is much better than our previous product. There are built-in capabilities, like 3D...
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Loyalty, Relationship
Sectra is exceptional on a day-to-day basis in providing support. They have done very well. That...
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Loyalty
Right now, with a certain vendor, we have multiple hubs in a division. And with Sectra, we are going...
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Operations, Product
The rollout of Sectra PACS went better than planned. It went extremely well. Sectra knocked it out...
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Relationship
Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...
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Culture, Relationship
With Sectra, there is a technical manager over the whole technical group that I generally talk to...
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Culture
We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...
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Relationship, Operations
Part of my perfect rating for service is not directly due to Sectra, but it does involve them. Our...
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Loyalty
Sectra is currently working on cardiology, and they have been for a while. They switched directions...
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Operations
Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....
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Loyalty
One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...
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Value
With Sectra PACS, everything is priced higher than we think it should be.
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Relationship
We bought Sectra PACS through another company that Sectra works with, and that other company...
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Loyalty, Product
Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...
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Operations
Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...
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Culture, Value
The front-end users, who are really the radiologists and the technologists or the PACS...
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Operations, Product
I don't know whether Sectra PACS is technically a thin client, but it doesn't require any...
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Loyalty, Product
I noticed that there is a lot of information in Sectra PACS with things like hanging protocols....
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Relationship
Our support team works with Sectra's people very closely. Those people almost feel like they are...
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Product
In terms of things that have gone well with Sectra PACS, no news is good news. The system is very...
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Operations
For our implementation, Sectra not only pulled people on-site to help but also offered urgent remote...
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Culture, Product
Sectra PACS has been very good. It is what we thought we were buying, and it is working very well.
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Product
Sectra PACS is fairly intuitive. With just a tip sheet, we have been able to get the doctor on the...
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Relationship
Sectra’s support has been very good. The vendor has been giving our account to people who did the...
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Operations
During our implementation, Sectra recommended LAITEK to us as a partner of theirs. We contracted...
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Culture
At one point, we had a question about a configuration in Sectra PACS. We had to pay professional...
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Relationship
We are not getting a lot of proactivity from Sectra. We need to reach out to them right now.
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Relationship
Sectra PACS has been very reliable. It has little to no downtime, and it works the way the vendor...
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Culture, Relationship
To increase my overall satisfaction, Sectra could improve their communication about our upgrades and...
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Culture, Value
Sectra charges for anything they do for us, including any license. They have special features that...
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Relationship
Sectra is actually pretty good at being proactive. Sectra is good to work with as a vendor. If I...
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Product
One of the big things we are dealing with right now is disaster planning. There is not a really good...
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Product
I don't think Sectra does a very good job in functionality. Our ultrasound modality needs...
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Loyalty, Product
One of the things I like about Sectra PACS is its ease of use. It is a pretty easy application to...
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Loyalty, Product
Sectra is approaching a cloud-based model for the future, and it is always good that they are...
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Relationship
We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...
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Culture, Value
Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...
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Relationship
Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...
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Relationship, Operations
The product is very easy to use and easy to support. When we do have to engage Sectra for support...
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Culture, Relationship
Ever since our implementation, we have had some issues in responsiveness from our account executive....
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Value
Sectra charges for everything. Their standard support isn't an issue if our problem is standard. But...
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Loyalty, Operations, Product
I don't have a radiology background, and I have relatively zero PACS experience outside of this job....
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Relationship, Operations
We are doing an upgrade right now, and it has been very smooth. Sectra's implementation teams are...
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Loyalty, Product
Sectra PACS is phenomenal. The only complaints I have heard have been from people who are stuck in...
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Operations, Value
I would buy Sectra PACS again. Knowing what I know now, I probably would have upgraded our existing...
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Loyalty, Product
One of the biggest things is Sectra and another vendor are supposed to be working together to more...
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Product
Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...
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Relationship
Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...
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Operations
If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...
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Loyalty, Product
Sectra sees the world through European eyes, so when we start talking about needing templates, their...
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Loyalty, Relationship, Product
The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...
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Relationship
With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...
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Relationship
Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...
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Loyalty, Relationship
Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...
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Operations
Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...
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Product
I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...
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Operations
When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...
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Relationship
In the last couple of years, Sectra has redesigned how they do support, and that has definitely...
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Value
I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...
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Product
With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....
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Culture, Relationship
With Sectra, a lot of things went through our sales representative in the past, but now we also have...
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Culture, Value
I can call the vendor and ask for different things under our service contract, and they don't charge...
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Operations
For implementations, Sectra provides an adequate amount of support. That makes all the difference...
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Product
The system is easy to use and very reliable, and those two aspects are very big parts for us. The...
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Product
There could be an improved peer-review process. Right now, that process is just clunky. We don't use...
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Relationship
The vendor responds well, but they could be a little more proactive on the front end without us...
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Relationship, Product
There are always some weird things that don't come through in Sectra PACS.
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Loyalty, Product
Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...
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Product
Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...
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