Sectra PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
The vendor does continue to innovate. We are currently looking at their Digital Pathology Solution....
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We don't call the Sectra help desk because we have a person that we can reach out to directly. That...
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The system is stable. We generally don't have unexpected downtimes. Pretty much all the downtime...
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When we ask our Sectra account manager for quotes, the quotes generally don't get turned around...
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Sectra doesn’t charge us for every little thing. They are very open and willing to work with us. We...
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Sectra PACS is very user friendly. We rarely have issues with downtime. The solution is very...
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The hardest thing for me in the system is the display protocols, but the vendor has done a lot to...
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The vendor listens to our suggestions for feature enhancements. They are good about updating their...
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In my opinion, Sectra's solution is head and shoulders above the other PACS we have. Sectra's...
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Sectra is the best vendor we work with when it comes to support and reliability. I never have...
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Sectra seems to focus a lot of their attention on making large institutions happy. We are not very...
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Sectra has a really good product that meets the needs of our specialty. I like Sectra's interface a...
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Every time we have an upgrade, Sectra charges us for professional services. That charge seems...
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Sectra seems to be running thin on training personnel because it takes a long time to get responses...
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The training from Sectra was really good and overall helpful for our team. I have heard good...
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We have been a Sectra customer for some time, but the Sectra software we had was a small slice of...
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Sectra is really good PACS company, and now they are adding a long-term archive for Sectra customers...
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Sectra has been around for some time, so we started with them when they were smaller than they are...
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As we add new modules, there are incremental expenses associated with them, but Sectra is not as bad...
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Sectra PACS is great. It has a lot of bells and whistles.
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The vendor has done a lot of work with building a separate bridge between our speech recognition...
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There were some things in Sectra's most recent upgrade that we weren't super thrilled about. A lot...
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The main strengths of Sectra PACS are usability, navigation, and integration with other products.
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One of Sectra's weaknesses right now is the turnaround time for routine support tickets. Sectra is...
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Sectra PACS is an important tool for us in terms of our relationships with our clients and...
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The challenge that we are facing is that we are working with other entities who have their own PACS...
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My understanding was that having Sectra PACS was supposed to help us with pricing per study. We have...
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We are evaluating the new technology the vendor has delivered. There have been discussions, but we...
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I don't feel as though the vendor's tier-one support brings a lot of value to troubleshooting....
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I like our account executive. That person works very well with me, and they are doing everything in...
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Sectra does not avoid charging us for things. That is probably the one complaint I have against...
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The product itself is extremely user friendly. Compared to other products that I have used, Sectra...
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Sectra’s people, all the way up to the president and CEO, just have a true feeling of concern for...
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Sectra provides classes. They have tried to do remote learning in the past, but it seems like they...
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One of the reasons we went with Sectra PACS was because of its integration with other products on...
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Sectra PACS is pretty easy to use; it is intuitive. We train the doctor for a day. We just show the...
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Sectra is trying to make cloud storage more of an option so that their customers can log in from...
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Moving all of our sites to just one PACS, Sectra PACS, has saved hundreds of thousands of dollars....
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Generally, when we meet with other vendors, they say that Sectra is the easiest PACS vendor to work...
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We have had many instances of Sectra PACS tying things together in our PACS. I would love us to have...
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Right now, we have multiple databases within all the hospitals, and we are pushing to enterprise...
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There are some things behind the scenes in working with Sectra that I am not always privy to, such...
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The end-user experience is very easy, independent of whoever is interfacing with the product,...
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Sectra PACS is a very solid product. We have been completely satisfied. I can't think of any...
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We have had many different PACS and have consolidated all of them to just Sectra PACS. Moving all of...
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We have been on the same Sectra platform the entire time we have been with them. There has been a...
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I have access to the Sectra executives any time I need them. In fact, they are very responsive to me...
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In the past, Sectra would always send somebody on-site anytime we did an upgrade. Over the last two...
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I am extremely happy with Sectra. They are very willing to collaborate, and it seems like they...
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I know that Sectra is a business and that they are trying to make money, but it seems like they...
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My impression is that the vendor's organization is growing too fast. Between that growth and the...
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I would tell others that the product is awesome. Sectra is the best vendor that I have ever dealt...
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I wish some features were included in the product and did not have to be purchased as extras, like...
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We were effectively oversold on Sectra PACS. The reason why we shifted to Sectra PACS was because of...
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Sectra was heavily involved with our training in the beginning. I don't know whether they have...
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Stability is Sectra PACS' greatest strength. It is also a bit easier for our teams to adopt the...
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We are behind on upgrades due to an integration issue with another vendor's system. That system...
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Sectra has grown so much over the past couple of years. Some pretty big hospitals and organizations...
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I am not very involved with Sectra’s leadership anymore. I used to know everyone on a first-name...
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Sectra doesn't hinder us. We know that if we need to do something, we can throw just about anything...
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Sectra has features that we would have to purchase for additional functionality. A lot of those...
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I go to the user group meetings, and Sectra’s executive staff always appears highly involved in the...
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Sectra provides multiple meetings and a PowerPoint presentation of what is changing with upgrades,...
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Sectra is helpful with the issues we were having. I emailed the individual who did our upgrade at...
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If we are trying to make a study anonymous, the system says the study is already anonymous because...
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In Sectra PACS, we spend a lot of time on layouts and display protocols. We have a lot of display...
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We did some financial analysis before we purchased Sectra PACS, and we found that we would get huge...
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When we have to escalate an issue to the vendor's executive level, their executives are all pretty reactive....
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One of our people has said that they have been able to increase their efficiency by using Sectra...
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Sectra is really good to work with. They are very responsive, and their implementation team is very...
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Sectra has grown a lot in the last couple of years. They are experiencing growing pains with their...
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I really like the system. I wouldn’t say it is perfect by any means, but I don’t think anything is...
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I love the vendor's team. They are more than willing to help us out. Over the last few years, we...
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I don't even remember the last time the system was down. It always seems to be up and running. The...
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We have run into some issues with integrating the system with another vendor's system. We dated some...
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The vendor nickel-and-dimes us. We have to pay for anything we want to add. There is a fee on top of...
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We had some talks with the vendor about housing everything in the cloud and providing access to the...
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Our most recent upgrade on the system went very well. It was pretty simple. We worked with the...
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Recently, we have experienced multiple weeks of delays in responses from the vendor's support...
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We get a ton of training from Sectra, but we don't need it. We have an in-house team and have...
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Sectra has an ongoing monitoring system, and the support is fantastic. Oftentimes they know there is...
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There are always things that any company could improve on, but the thing with Sectra is they are...
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We know that Sectra is working on artificial intelligence, and that is something we are going to be...
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I would like the chat functionality to be more robust. I would like to be able to stay in contact...
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Overall, we are very pleased with the PACS. Sectra's support has been extremely good so far.
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When a radiologist views a comparison, they should be able to map the comparison into the report...
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Our overall experience with Sectra has been good. The engagement with our contact people is always...
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We were merged with another hospital system that was moving to Sectra PACS. Our implementation was...
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The ability to customize things can make it easy to overlook things. But it can be a little...
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There are promises that the vendor hasn't yet fulfilled, but I fully trust that those promises will...
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There are a lot of things that Sectra PACS can integrate with, and that makes our lives so much...
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We have had some issues with the vendor's support. There are some things that we see as critical but...
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Sectra PACS is easier to use than our old product was. Sectra PACS has good integration, and it is...
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The vendor's teleradiology setup doesn't always reflect what is actually happening in the system. It...
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Sectra is a good and strong company. They are relatively new in our state. They don't have a large...
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Sectra PACS is extremely robust. We have had almost no issues with our PACS. It is integrated with...
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The system gives us the ability to change medical record numbers very quickly and seamlessly, and it...
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Our PACS administrator has a fantastic relationship with Sectra. We have had absolutely no issues in...
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It is a shame to rave and rave about the system, but it has been a fantastic system for us. I am not...
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We just simply haven't had any real downtime. We had one small issue, and it was a third-party...
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I am going to get a shirt made that says "Sectra for Life." All joking aside, I came from another...
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The updates from Sectra are really easy and quick, and we usually get them done over the weekend....
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Sectra PACS is really easy to use, and our radiologists love it. We also have other specialists who...
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Sectra PACS is not on the inexpensive side, but it is a solid PACS and is very reliable. We had...
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Thus far, ultrasounds have been a real thorn in my side ever since we have been live on Sectra PACS....
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We consolidated all of our PACS and are just using Sectra PACS. There were cost savings associated...
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Sectra was great during implementation. But now that we aren’t working with the implementation team,...
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During the implementation, we worked with a few people from Sectra that were great and knew their...
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One thing we like about the product is that the viewer offers a lot of capabilities. That is why we...
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We would like the product to have more capabilities in terms of image exchange offerings. We would...
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We like Sectra's continuous involvement and the relationship we have with them. We get great...
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We like the unique integration we have achieved between Sectra PACS and our other systems from...
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This is not going to come as a surprise to any Sectra customers, but we want Sectra to sell the...
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We use a PACS workflow for our radiologists. That works really well. Even though the PACS is...
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The vendor has made great strides with their mammography modules. We would like to be able to move...
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Sectra PACS is simple to use. Sectra keeps coming out with innovations. They have a user group...
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My biggest issue is that sometimes when we place a service call, it can be days before the vendor...
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We opted not to get cloud storage from Sectra for our PACS because cloud storage was cost...
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Sectra offers good support. When I call Sectra, they resolve my issues remotely, and that is great....
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The reporting from Sectra PACS is pretty good. I can get good reports from the system as needed....
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We purchased Sectra PACS to claim storage space. We were able to reduce storage and costs because of...
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One of Sectra PACS' strengths is its cost. There was a cost reduction for implementing the solution...
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Sectra PACS needs to do what the vendor says that it will do. Sectra just doesn't have the depth and...
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Sectra has a lot of training sessions available, and we can pick what we are interested in. They are...
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Sectra’s support is great. They are monitoring the system, and a lot of times, they will call us and...
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I have been using Sectra PACS for a long time and love everything about the vendor. They don’t make...
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One of the things I love about Sectra is that they are a very proactive company. They monitor our...
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The product functionality today is very good. I have no disappointments because of the consistency,...
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At the outset, the system's back end looks complicated, but the reality is that after we deploy it,...
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I would like the Sectra executives to consider more than just the radiologist user interface. That...
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The application of Sectra PACS is very fast and intuitive, and really the users can get up and...
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The vendor's team has been fantastic to work with in terms of the project, the rollout, and all...
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Sectra PACS stands out as one of the very few PACS solutions that is a general PACS but also does...
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Sectra PACS is very good. The doctors have been very happy with the system. It has been very stable...
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Sectra has been rolling out a lot of plug-ins that have enhanced the product. Sectra has a web PI...
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Sectra has been great. We have one point of contact for support, and that contact has been very good...
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When we want quotations for new add-ons for the sales channel, sometimes the quotations take several...
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We have a really strong interoperability team, and so does Sectra. Our imaging team is also very...
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Sectra has been a really good strategic partner to us. They are an integral part of our process...
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Sectra has a good radiology PACS, but it is very expensive. I can't say that it has more bells and...
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Sectra is growing really fast in the US. Their growth has had an impact on how quickly they can...
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We had a bumpy implementation that wasn't as smooth as we expected. We did work through that though,...
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Sectra's display protocols are complex. They offer a lot of power, but we have to set them up, roll...
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Sectra's upgrades always exceed our expectations. We normally plan on a four-hour downtime, but the...
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It doesn't feel like Sectra's team has a lot of experience with large migrations. I wasn't sure...
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We looked at Sectra's VNA, but we felt like it was more of an extension of their PACS. It has the...
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We do a lot of migrations where we bring in exams from other vendors. We sometimes struggle to bring...
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We have gone through a major technology upgrade. The vendor ultimately delivered what we needed...
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Sectra has delivered some improvements for their weaker areas. If they haven't fixed something, then...
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There is always a training set up every time we have an upgrade, and Sectra gives us as much time as...
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In terms of proactivity, Sectra will catch things that we aren’t aware of and then send us an alert....
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Things with Sectra have been going really well. We had an upgrade, and they added some new things...
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Sectra doesn’t nickel-and-dime. It is just the licenses we have to pay for, but they are really good...
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