Sectra PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Sectra’s support is good. It is a double-edged thing because if we call the support people and just...
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Relationship
Sectra has a great product. The software is probably the best, if not one of the best, out there. It...
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Value
In comparison to other PACS solutions where there might be features that just come as defaults,...
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Relationship
All of Sectra’s support members are very quick to get back to us, and the support and service are...
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Operations, Product
Sectra PACS is very easy and user-friendly. When we put Sectra PACS together, our radiologists...
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Relationship, Product
The biggest thing is that the downtime is slim to none, except for a ransomware attack years ago....
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Relationship, Operations
We have been with Sectra for so long that we are on a first-name basis with a lot of their customer...
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Value
The current functionality meets our needs. It could exceed our needs if we were to implement other...
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Relationship
Overall, Sectra’s support has been good. We have had some issues here and there. On a relative...
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Product
The radiologists love Sectra PACS, but the functional MRI is not theirs. We have integration with...
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Operations
I don't know how much ongoing training we actually do with Sectra. I don't think we really have...
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Loyalty, Value
With the current state of Sectra PACS so far, Sectra does avoid charging for everything, but I do...
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Relationship
Sectra is very good at being proactive. They have a monitoring dashboard that allows us to view the...
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Relationship, Product
We had an upgrade for Sectra PACS recently, and it was painful, but that is on us. We have some...
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Product
Sectra’s biggest challenge is keeping everybody who is moving from other systems to Sectra PACS...
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Loyalty, Product
I really appreciate the direction that Sectra is headed with their display protocols for Sectra...
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Product
Sectra PACS is absolutely the workhorse in radiology. It absolutely defines everything that we do in...
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Value
Sometimes I feel like Sectra is charging for every little thing. They have a new offering called...
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Relationship
I have put in several PACS, and Sectra PACS has been by far the easiest and smoothest. I have...
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Product
We had a pretty major update for Sectra PACS. That update went so well that I don't remember it....
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Loyalty
Sectra has a product called Sectra Amplifier Marketplace, and we want to use it, but we don't know...
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Loyalty, Relationship
There is a big question mark with Sectra as to the direction they are headed, and that is going to...
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Relationship
Sectra's service is unmatched in terms of the people I do service with. Sectra is absolutely...
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Culture
Sectra’s licensing has always been a challenge for us. They have several different levels of...
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Operations
I have not had an upgrade from Sectra recently. Normally, we do yearly upgrades, and one of the...
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Operations
Sectra's training is very good. They have excellent documentation that comes along with it. We have...
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Relationship
Sectra’s involvement has fallen off. We used to have a lot more contact from their salesperson, but...
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Product
Sectra PACS is a good program. Everything that it does, it does for us. It is user friendly. When I...
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Product, Value
Sectra PACS is an efficient solution and has been very positive for our organization.
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Loyalty
We do not regret our decision from years ago to go with Sectra. Our radiologists are happy, the...
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Relationship
Sectra really doesn't call us. We have to reach out to them, so they can be more proactive in...
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Loyalty
My only issue with Sectra has been that they don't forecast budgetary issues very well. We are...
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Loyalty, Relationship
The radiologists would quit if we switched to a different vendor other than Sectra. They have been...
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Operations
We did a major upgrade on Sectra PACS a bit ago. There were some issues that weren’t discovered...
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Operations, Product
Sectra PACS isn’t as easy to use as other solutions we have; it requires some training. Every time...
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Culture, Relationship
PACS vendors, including Sectra, hold us hostage because it is expensive to change PACS. They do a...
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Culture, Value
Everything has a cost with Sectra. When we ask for training, they give us a quote, even if the...
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Loyalty, Product
The PACS space has gotten to a point where Sectra needs to do a better job integrating advanced...
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Loyalty, Product
Sectra PACS is not a bad product. It is stable, and we don’t have a lot of issues with it. Also,...
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Relationship
We are in a different time zone than Sectra’s support team, and their support closes when we are...
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Relationship
Sectra seems organized, and they are very proactive, which is a big plus for them. They reach out...
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Operations
Sectra’s training could be better because it is really terrible. They don't do a good job training,...
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Relationship, Operations
We are going through an upgrade for Sectra PACS, and the upgrade has not been going well at all. We...
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Operations
I have been less impressed with the training from Sectra. They need to provide better resources and...
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Relationship, Product
The hanging protocols are the biggest issue I have as an end user of Sectra PACS. They don’t work...
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Product
Sectra PACS is very user friendly, and it does everything I ask it to do. It is not a difficult...
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Relationship
We are very happy with Sectra, and the support is wonderful. Whenever I call, I get to talk to some...
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Product
It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...
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Loyalty
Sectra has been with us from beginning to end, even through some disasters. I have already...
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Culture, Relationship
When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...
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Relationship
Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...
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Relationship
Sectra made a big improvement where they opened up a chat line feature so that we could at least get...
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Relationship
As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...
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Product, Value
Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...
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Loyalty, Operations
Whenever Sectra does any product improvement or sends us information about new products they are...
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Relationship
The beauty about working with Sectra is that they listen to us. They have open forums where we can...
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Product
How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...
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Relationship
Sectra has been good to us for many years, and we continue to see them step up for us over and over....
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Loyalty, Relationship
We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....
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Relationship
I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...
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Product
A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...
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Product
The system is very user friendly. Not everyone is computer savvy, but users are able to customize...
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Value
Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...
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Relationship
Sectra is pretty good about customer support. They monitor our system and put in help tickets for...
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Value
Sectra has an outstanding product, but they do like charging for their features. I don't necessarily...
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Relationship, Product
Since we have been on Sectra PACS for so long, we have a lot of customizations. So sometimes when we...
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Relationship, Operations
Sectra provides workflow best practices, guides, and stuff on their website for every version that...
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Product
Our end users say that Sectra PACS is really intuitive and easy for them to figure out. We have a...
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Relationship
Sectra has consistently delivered on everything we have asked them to do. There is someone at Sectra...
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Loyalty, Operations
For the transition to Sectra PACS, we pulled in individuals from other divisions throughout our...
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Operations, Product
Prior to the transition, we had to implement new interfaces between our RIS and Sectra PACS. We had...
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Loyalty, Product
Sectra PACS is much better than our previous product. There are built-in capabilities, like 3D...
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Loyalty, Relationship
Sectra is exceptional on a day-to-day basis in providing support. They have done very well. That...
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Loyalty
Right now, with a certain vendor, we have multiple hubs in a division. And with Sectra, we are going...
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Operations, Product
The rollout of Sectra PACS went better than planned. It went extremely well. Sectra knocked it out...
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Relationship
Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...
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Culture, Relationship
With Sectra, there is a technical manager over the whole technical group that I generally talk to...
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Culture
We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...
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Relationship, Operations
Part of my perfect rating for service is not directly due to Sectra, but it does involve them. Our...
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Loyalty
Sectra is currently working on cardiology, and they have been for a while. They switched directions...
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Operations
Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....
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Loyalty
One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...
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Value
With Sectra PACS, everything is priced higher than we think it should be.
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Relationship
We bought Sectra PACS through another company that Sectra works with, and that other company...
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Loyalty, Product
Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...
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Operations
Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...
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Culture, Value
The front-end users, who are really the radiologists and the technologists or the PACS...
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Operations, Product
I don't know whether Sectra PACS is technically a thin client, but it doesn't require any...
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Loyalty, Product
I noticed that there is a lot of information in Sectra PACS with things like hanging protocols....
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Relationship
Our support team works with Sectra's people very closely. Those people almost feel like they are...
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Product
In terms of things that have gone well with Sectra PACS, no news is good news. The system is very...
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Operations
For our implementation, Sectra not only pulled people on-site to help but also offered urgent remote...
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Culture, Product
Sectra PACS has been very good. It is what we thought we were buying, and it is working very well.
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Product
Sectra PACS is fairly intuitive. With just a tip sheet, we have been able to get the doctor on the...
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Relationship
Sectra’s support has been very good. The vendor has been giving our account to people who did the...
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Operations
During our implementation, Sectra recommended LAITEK to us as a partner of theirs. We contracted...
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Culture
At one point, we had a question about a configuration in Sectra PACS. We had to pay professional...
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Relationship
We are not getting a lot of proactivity from Sectra. We need to reach out to them right now.
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Relationship
Sectra PACS has been very reliable. It has little to no downtime, and it works the way the vendor...
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Culture, Relationship
To increase my overall satisfaction, Sectra could improve their communication about our upgrades and...
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Culture, Value
Sectra charges for anything they do for us, including any license. They have special features that...
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Relationship
Sectra is actually pretty good at being proactive. Sectra is good to work with as a vendor. If I...
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Product
One of the big things we are dealing with right now is disaster planning. There is not a really good...
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Product
I don't think Sectra does a very good job in functionality. Our ultrasound modality needs...
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Loyalty, Product
One of the things I like about Sectra PACS is its ease of use. It is a pretty easy application to...
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Loyalty, Product
Sectra is approaching a cloud-based model for the future, and it is always good that they are...
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Relationship
We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...
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Culture, Value
Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...
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Relationship
Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...
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Relationship, Operations
The product is very easy to use and easy to support. When we do have to engage Sectra for support...
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Culture, Relationship
Ever since our implementation, we have had some issues in responsiveness from our account executive....
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Value
Sectra charges for everything. Their standard support isn't an issue if our problem is standard. But...
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Loyalty, Operations, Product
I don't have a radiology background, and I have relatively zero PACS experience outside of this job....
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Relationship, Operations
We are doing an upgrade right now, and it has been very smooth. Sectra's implementation teams are...
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Loyalty, Product
Sectra PACS is phenomenal. The only complaints I have heard have been from people who are stuck in...
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Operations, Value
I would buy Sectra PACS again. Knowing what I know now, I probably would have upgraded our existing...
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Loyalty, Product
One of the biggest things is Sectra and another vendor are supposed to be working together to more...
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Product
Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...
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Relationship
Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...
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Operations
If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...
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Loyalty, Product
Sectra sees the world through European eyes, so when we start talking about needing templates, their...
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Loyalty, Relationship, Product
The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...
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Relationship
With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...
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Relationship
Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...
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Loyalty, Relationship
Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...
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Operations
Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...
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Product
I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...
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Operations
When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...
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Relationship
In the last couple of years, Sectra has redesigned how they do support, and that has definitely...
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Value
I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...
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Product
With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....
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Culture, Relationship
With Sectra, a lot of things went through our sales representative in the past, but now we also have...
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Culture, Value
I can call the vendor and ask for different things under our service contract, and they don't charge...
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Operations
For implementations, Sectra provides an adequate amount of support. That makes all the difference...
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Product
The system is easy to use and very reliable, and those two aspects are very big parts for us. The...
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Product
There could be an improved peer-review process. Right now, that process is just clunky. We don't use...
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Relationship
The vendor responds well, but they could be a little more proactive on the front end without us...
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Relationship, Product
There are always some weird things that don't come through in Sectra PACS.
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Loyalty, Product
Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...
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Product
Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...
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Operations, Product
Sectra PACS is amazing. During the implementation, there weren’t a lot of errors. There has not been...
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Relationship
I have called Sectra’s customer support team before. Someone usually gets on the phone immediately...
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Value
With Sectra PACS, there was an immediate improvement in our return on investment and efficiency. We...
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Culture, Value
Sectra charges for every little thing. It would be nicer to have the services bundled into the main...
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Relationship, Operations
We have a Sectra engineer who works with us, but that person doesn't know the system as well as some...
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Relationship, Operations
Sectra does keep their promises. If they can't do something, they let us know. Some of the things...
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Culture
We were looking into getting another license with Sectra, and we thought it was going to be a...
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Relationship, Product
Sectra PACS is very easy to use. There are things that I do daily in Sectra PACS, and maybe I could...
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Culture
The technology in Sectra PACS could be improved a bit. There are just little glitches here and...
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Relationship
We have a good relationship with Sectra. We have a customer happiness executive who has been with us...
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Relationship, Product
Sectra PACS has been a solid application that has required minimal support. Every once in a while,...
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Loyalty, Relationship
After we acquired our PACS and modalities, everything was bought by another PACS vendor, so we went...
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Relationship
I would like to see Sectra keep us as a separate customer. I don't like the idea of being a...
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Culture, Loyalty, Relationship
In the last little while, everything has been good with Sectra. A big thing for us was looking at...
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Loyalty
Our choice for a new PACS came down to Sectra and another vendor. In talking with colleagues across...
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Operations
The implementation of Sectra PACS went remarkably well. Sectra PACS is pretty easy to use. And we...
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Product
I do not like the way Sectra PACS displays the prior-images timeline for comparison studies. What...
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Product
Sectra has more DICOM conformance than anybody else in the market. They have more supported IHE...
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Operations
We love our PACS. We can do so many things. Sectra does an excellent job at getting us ready for our...
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Relationship
As Sectra has grown, the support has been hit or miss. For some tickets, we hear back the same day,...
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Operations
There are a few features we haven't been able to implement in our workflows. We have been asking for...
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Operations
I have not been happy with the implementation services on our upgrades for Sectra. Overall, we are...
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Operations
For training, Sectra has been very dedicated. They have good trainers involved. I can't say anything...
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Product
I wish we had more robust prefetching capabilities in Sectra PACS. I'm very disappointed. Sectra...
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Product
Sectra PACS is not very user friendly. Even with some of the worklists and stuff that our end users...
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Relationship
Sectra has monitoring in place. If something goes wrong, they notify us by calling us.
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Operations
Sectra’s PACS and VNA have a very solid foundation. Sectra PACS generally delivers what is...
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Relationship
Culturally and relationally, working with Sectra has been good. We have been able to build good,...
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Relationship, Operations
We have what Sectra calls a portfolio team. Those people know and understand our site well as part...
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Operations, Product
With Sectra PACS, there are a lot of bells and whistles that we have to know about, so people...
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Loyalty, Product
Some of the new radiologists who have come on board in the past few years have really liked Sectra...
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Loyalty, Product
We have talked to Sectra about their cloud infrastructure, and they said they would really like...
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Product
We don't really have any instances of downtime or failures with Sectra PACS. We always get some...
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Product
The integration between Sectra PACS and our dictation system is key, and the integration works...
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Relationship
Sectra’s support staff is good. Whenever we have to reach out to them with any kind of problem, they...
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Relationship, Product
We like the usability and speed of Sectra PACS. One of the other things that makes it good is that...
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Product
The Sectra PACS analytics still need a little more development. The functionality is present, but it...
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Product, Value
We would definitely recommend Sectra PACS. Based on the feedback we have received from our...
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Culture, Relationship
I can't think of a time when Sectra broke a promise, but there were some things that they did that...
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Operations
We haven't needed a lot of training for the system, but the original training that we received was...
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Relationship, Product
We have had some ongoing issues with a couple of different integrations in the system. Sectra isn't...
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Culture, Relationship
Sectra has been a great partner since the very beginning when we initiated contract negotiations...
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Operations
Our go-live went very well. Our implementation was a little hiccupy, but a lot of that was on us....
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Value
I know how much other PACS products cost. I think we are definitely getting our money's worth with...
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Relationship, Operations
We had an issue where we were having problems with some images not displaying correctly. We...
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Product
The outcomes from the product are still not where they need to be. There have been some...
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Loyalty
We went through an RFP process and evaluated several vendors. I was looking beyond just radiology to...
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Product
One of the selling points was the integration with other PACS products, but it wasn't very clear...
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Loyalty
The cloud was a key thing for us. We did not feel Sectra’s cloud product was ready for prime time,...
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Product
Sectra PACS’ integration with the EHR is seamless and flawless. Its voice recognition bridge is the...
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Relationship
Sectra is always developing things. They take input from small customers and huge customers. They...
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Relationship
Sectra has a community where we can connect to other organizations to see how they solve certain...
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Relationship, Product
Sectra’s upgrades are massive. They are super easy to do and are well laid out, but they make so...
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Product
Sectra PACS is the best of the best. Its customizability is easy. All of our radiologists have the...
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Product
Sectra PACS’ user interface is unbelievable. It is all about the end user and is lightning fast....
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Product
Sectra’s display protocols are the best in the industry. I have messed with almost every PACS...
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Loyalty, Product
Sectra's services are fantastic. The vendor is pushing the system to be a full-fledged PACS. The...
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Relationship
Even the people in Sectra's highest positions meet with clients. I have to applaud Sectra for that...
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Loyalty, Product
Sectra could improve the system's cardiology side. That is something that they are working on, but...
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Product
We haven't had any issues with the product's scalability.
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Loyalty, Product
Compared to our previous PACS, Sectra PACS fits really well with our organization. I would like to...
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Product
Sectra PACS is very easy for our physicians and clinical staff members to use, and it integrates...
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Loyalty, Relationship
Sectra is doing good things when it comes to the cloud. We migrated our services to the cloud, and...
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Loyalty
At Sectra’s user group meeting this year, we got to see some of the stuff coming down the line, and...
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Relationship
Between Sectra and our reseller, we are pretty much taken care of. I can't think of anything that...
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