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Sectra PACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Sectra PACS works fine and does everything that we need it to do. The system has real-time...

Apr 2021
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Manager

When we create a ticket, it sometimes takes a bit longer than we would like to get someone to work...

Apr 2021
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Manager

When we get a new feature, it is usually a different package. That is okay. Sectra adds a percentage...

Apr 2021
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Director

Sectra was just phenomenal in everything they did for us. I would give the vendor executive...

Apr 2021
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Analyst/Coordinator

We just did an upgrade, and it went fairly smoothly. The training was pretty good too.

Feb 2021
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Analyst/Coordinator

I don't have a product to compare Sectra PACS to, but it is fairly simple. The workflow and...

Feb 2021
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Analyst/Coordinator

We have purchased a couple of outside programs, and they aren't quite what we were expecting. My...

Feb 2021
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Analyst/Coordinator

It is hard to navigate the website when entering a ticket. The vendor has revamped the ticket...

Feb 2021
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Manager

I like the overall functionality and usability of the product. It is easy to manage.

Feb 2021
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Manager

I don't like that the customer service has been a little slow lately. I think the delays are due to...

Feb 2021
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Manager

We need a good audit trail system in Sectra PACS for easy access. We are working with them to add...

Feb 2021
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Manager

Sectra has dedicated support for us, so for any issue, a support person is there. If that person is...

Feb 2021
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Manager

We have a frequent executive meeting where people from all over with our higher management are...

Feb 2021
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Director

Sectra is a global company. They are based in Sweden. I have met the CEO of the company personally....

Feb 2021
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Director

Sectra has been a really good partner for us. They have been really helpful in long-term planning....

Feb 2021
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Director

I think our satisfaction is going to stay the same in a year from now. We are looking to partner...

Feb 2021
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Director

Sectra is really engaged for upgrades or troubleshooting. I have a task team that has a lot of...

Feb 2021
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Director

When it comes to training, Sectra offers courses. Lately, the training has all been online. But they...

Feb 2021
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Director

I can’t say enough about Sectra. They are great. If all my vendors were this good, my life would be...

Feb 2021
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Director

The vendor is definitely really good at delivering new technology. We had a situation in the past...

Feb 2021
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Director

Sectra is doing extremely well. A few years ago, Sectra came up with an easier way to transmit...

Feb 2021
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Director

I have been at this organization for many years, and one thing that has happened particularly with...

Feb 2021
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Director

I am trying to think whether there is anything the system doesn’t do. Sectra really partners with us...

Feb 2021
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Director

In the past, Sectra did charge for every little thing. I brought that feedback to the user group...

Jan 2021
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Director

Sectra really cares. I think they listen to us because we are a large customer, but we can partner...

Jan 2021
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Director

We have great value for the product. I have been in the business for a long time. I have talked to...

Jan 2021
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Manager

I think every system should have an audit feature built in. That is one thing Sectra PACS is...

Jan 2021
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Manager

Sectra PACS is easy to navigate. The interface looks really good, and I can find anything I want...

Jan 2021
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Manager

The solution is great. The functionality is improving all the time. We still use some third-party...

Jan 2021
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Manager

Sectra's customer service and communication have always been top notch. The product is amazing. Our...

Jan 2021
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Manager

One thing I don't like about Sectra PACS is the poor access to the licensing. We purchase our...

Jan 2021
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Manager

Something Sectra could focus on is providing a RIS. Some systems out there operate as a RIS, PACS,...

Jan 2021
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Manager

We make everything go through our EMR, and that is what drives our workflows. Sectra's relationship...

Jan 2021
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Manager

Recently, Sectra has taken on a lot more work in the United States, and what is suffering now is...

Jan 2021
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Manager

Sectra has basically integrated with TomTec for cardiology, and things seem to be taking off. Sectra...

Jan 2021
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Manager

The vendor is doing an excellent job. We are very happy with them. They keep the software upgraded,...

Jan 2021
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Manager

The vendor needs to develop some sort of RIS associated with the PACS, and I have discussed that...

Jan 2021
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Manager

We have used Sectra PACS for many years. We have looked at other brands, and I think it is probably...

Jan 2021
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Manager

The system is very stable. We do have a good relationship with the vendor, but the options for...

Jan 2021
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Manager

There isn’t anything Sectra could improve necessarily; I know their company is growing very rapidly,...

Jan 2021
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Manager

The way Sectra charges has changed a little over the years, but they still help us accomplish what...

Jan 2021
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Manager

In 12 months, our satisfaction will still get the highest score. One of Sectra’s engineers was here...

Jan 2021
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Director

We have been a Sectra PACS user for many years now. It has stood the test of time. We have had no...

Jan 2021
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Director

Sectra is expanding rapidly and not providing the support portion for their customers. We have...

Jan 2021
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Director

Sectra is going through a leadership change. Our satisfaction a year from now is dependent on who...

Jan 2021
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Director

As far as receiving our money’s worth goes, my colleague is still reeling from trying to get...

Jan 2021
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Director

In terms of nickel-and-diming, adding new functionality and separating functionality really should...

Jan 2021
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VP/Other Executive

Sectra has been really good to us. They are like family. We have really moved from using them for...

Jan 2021
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Manager

The vendor does very well at supporting us. They have high availability of support, and they respond...

Jan 2021
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Director

I recommend the product. I am totally satisfied with the way it works, partially because we are in...

Dec 2020
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Director

I have had zero problems with the implementation. Considering how it has worked for me in the field,...

Dec 2020
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Director

Driving outcomes is hard for me to judge because out of the box, the system and functionality were...

Dec 2020
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Director

I have never had to reach out to the support team. We did call about an issue, but the support...

Dec 2020
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Analyst/Coordinator

Sectra is working on some things for us, but they could improve in certain areas. We want...

Dec 2020
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Analyst/Coordinator

Sectra is great. Their whole team is involved. I would definitely recommend Sectra to a friend.

Dec 2020
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Manager

The product is pretty good as far as PACS go. Our last vendor's product was not great. I like that...

Dec 2020
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Manager

The anonymization could be a bit better. The vendor did an upgrade to try to make it better in terms...

Dec 2020
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Manager

Sectra sends out a lot of emails. They actually do really great things. They send messages about...

Dec 2020
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Manager

We like the fact that Sectra listens, and the suggestions we make appear in the product within a...

Dec 2020
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Manager

Sectra could improve on some of the migration items. Migration isn't really their forte. They can do...

Dec 2020
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VP/Other Executive

We usually don't get the newest or oldest things because we want bigger sites to have the newest...

Dec 2020
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VP/Other Executive

We had a few bumps in our last implementation, but when we ran into roadblocks, Sectra was really...

Dec 2020
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VP/Other Executive

We have some new technology pieces on our wish list, and while Sectra has a very solid PACS, it...

Dec 2020
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VP/Other Executive

We have been pleased with the way Sectra has handled all of the changes during COVID-19. They have...

Dec 2020
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VP/Other Executive

The support people and the people who work with us have all been great. We have had a good...

Dec 2020
(0)
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Analyst/Coordinator

Sectra PACS is relatively simple to use. It does exactly what it needs to do and works great for us....

Dec 2020
(0)
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Manager

What I like about Sectra PACS is the ease of use. The product can easily be picked up by new...

Dec 2020
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Manager

Sectra PACS is a little more expensive than I expected. The vendor charges for things that should be...

Dec 2020
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Manager

Many years ago, all the training from Sectra was on-site. The vendor now offers remote training,...

Dec 2020
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Manager

Overall, Sectra is an exceptional company. They do a great job from service and sales to the product...

Dec 2020
(0)
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Manager

We have to purchase a license to have some of the new functionality and technology added to our...

Nov 2020
(0)
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Analyst/Coordinator

Sectra is good at answering any questions that we have about the training. Sectra's implementations...

Nov 2020
(0)
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Analyst/Coordinator

Sectra's support isn't bad, but it isn't great. Sometimes we have to follow up on tickets because we...

Nov 2020
(0)
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Analyst/Coordinator

I have worked with multiple PACS, and Sectra PACS is pretty user friendly and powerful. It has been...

Nov 2020
(0)
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Analyst/Coordinator

One of the issues that we have with the solution is that the hanging protocols are very hard to maneuver....

Nov 2020
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Manager

The product is very user friendly. We can easily find the information that we are looking for.

Nov 2020
(0)
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Manager

There are different ways we are trying to view images in Sectra PACS. There are different workflows...

Nov 2020
(0)
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Manager

Everybody nickel-and-dimes, but Sectra is quite reasonable with the packages that they offer us. We...

Nov 2020
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Manager

COVID-19 had no effect on our viewing capabilities with Sectra PACS. With the way we configured the...

Nov 2020
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Director

The quality of support is tricky for Sectra. The support is distributed per product. We get great...

Nov 2020
(0)
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Director

Eventually, we get the outcomes we need, but it takes a lot of effort. The product is good, and our...

Nov 2020
(0)
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Director

What I personally like most about Sectra is the executive involvement. I like that they are small...

Nov 2020
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Manager

Usually, Sectra is fairly quick to respond. However, we sometimes have to ask Sectra things more...

Nov 2020
(0)
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Manager

Sectra's executives are easily accessible, especially at the user group meetings.

Nov 2020
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Manager

I feel like the responsiveness of Sectra's help desk has slowed down significantly in the last year...

Nov 2020
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Manager

Sectra knows what they do, and they do it well. The vendor doesn't try to be something that they...

Nov 2020
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Director

Sectra PACS is customizable. It has a lot of practical features. I like its post-processing capabilities....

Nov 2020
(0)
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Physician

I like Sectra PACS very much. I have always liked it. The system is very user friendly and...

Nov 2020
(0)
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Physician

Sectra keeps their promises eventually. Sometimes, they tell us that they are going to do something,...

Nov 2020
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Physician

As far as I know, we are going forward with Sectra PACS indefinitely. I hope that we get to keep...

Nov 2020
(0)
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Director

Sectra doesn't market their products well. The product has certain capabilities that they don't...

Nov 2020
(0)
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Analyst/Coordinator

Every time Sectra has come out with something new, we have grabbed the free demo licenses and tried...

Nov 2020
(0)
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Analyst/Coordinator

Sectra reaches out to us proactively. Sectra is very good with their monitoring tools that they use...

Nov 2020
(0)
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Manager

I think my satisfaction with Sectra PACS will continue to stay high. I have been using this system...

Nov 2020
(0)
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Physician

We have struggled with the system in different ways. A recent example was in terms of service and...

Nov 2020
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Manager

We once did an implementation in the evening, but the process took a bit longer than expected. There...

Nov 2020
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Manager

Every time I have had to call or meet up with Sectra PACS about issues, they have been available....

Nov 2020
(0)
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Manager

Sectra PACS is superb. I can't see us without it. We have used Sectra's product for years, and it...

Nov 2020
(0)
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Manager

I wish we could upgrade Sectra PACS further. I imagine that the newer version will blow us away....

Nov 2020
(0)
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Director

We have been through several upgrades, and those have gone well. Sectra is still maintaining things,...

Nov 2020
(0)
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Director

Sectra helped me out during COVID-19. Because of COVID-19, we are not getting the patients that we...

Nov 2020
(0)
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Director

Sectra is trying to get their 3D reconstruction things going. Sectra integrates with other...

Nov 2020
(0)
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Director

We have been with Sectra for years. We always wanted the ability to take our archive and go play...

Nov 2020
(0)
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Manager

I have worked with other PACS solutions, and Sectra PACS is by far the best. I was previously at...

Nov 2020
(0)
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Manager

Sectra PACS isn't cheap, but we have gotten our money's worth and more. We are very satisfied with...

Nov 2020
(0)
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CEO/President

Our joint venture imaging center is a hospital and is not part of our health system, and they really...

Nov 2020
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CEO/President

We work very closely with Sectra. We know a lot of their leaders. Because Sectra is a smaller...

Nov 2020
(0)
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CEO/President

The layout of the Sectra PACS home screen is the most comprehensive of all vendors' systems. The...

Nov 2020
(0)
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Manager

We are still fairly new to the system, so seeing whether Sectra charges us for every little thing...

Nov 2020
(0)
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Manager

The integration issue we have right now is with the studies offline. From what I understand, we have...

Nov 2020
(0)
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Manager

Sectra stays very competitive in the marketplace with new enhancements. One of the big reasons we...

Nov 2020
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Manager

I would like to see better integration with our VNA. There are some issues and errors that we see,...

Nov 2020
(0)
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Analyst/Coordinator

Sectra’s support is top notch. The vendor doesn’t nickel-and-dime us to death. The best thing I can...

Nov 2020
(0)
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Analyst/Coordinator

We can get ahold of Sectra’s trainers if we need to. For any questions that we have, we can always...

Nov 2020
(0)
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Manager

Sectra hasn’t really supported us in terms of COVID-19, but the product has been useful.

Nov 2020
(0)
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Manager

For various reasons, we had a long project phase before we were able to go live. The primary reason...

Nov 2020
(0)
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Manager

The system does its job well in that it allows for a lot of flexibility in the build, but the...

Nov 2020
(0)
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Manager

Sectra has a lot of modules within the system that have to be purchased ad hoc to get the...

Nov 2020
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Manager

The system does what Sectra says it will do. It allows us to ingest, review, and interpret studies....

Nov 2020
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Manager

Sectra allows us to work with their engineers directly at some point in the ticket process, but that...

Nov 2020
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Manager

Sectra’s service manager and our executive manager who supports us from the Sectra side have been...

Nov 2020
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Manager

The implementation has been really difficult. But the quality of the product is good. In terms of...

Nov 2020
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Manager

For radiologists, I would give the solution a very high score. For technologists and everyone else...

Nov 2020
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Manager

I don’t know whether I have had executive involvement. The executives were involved when we were...

Nov 2020
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Manager

I think my rating will increase once we have the analytics piece in place, but the solution doesn’t...

Nov 2020
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Manager

We have spent a lot of money on the application not just directly to Sectra. We have spent money on...

Nov 2020
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Manager

The customer support has been a primary issue. The implementation strategy of the application has...

Nov 2020
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Manager

Sectra’s support needs to transition away from using only email. We don’t get phone numbers or any...

Nov 2020
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Manager

I am attempting to work with Sectra, and they are providing their executive manager that is attached...

Nov 2020
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Manager

There are some additional modules that I just learned about that have functionality that I have been...

Nov 2020
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Manager

Considering the major issues we have had with the use of the application in our environment, knowing...

Nov 2020
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Manager

Sectra’s engineers are very knowledgeable. They understand the product well, but they provide very...

Nov 2020
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Manager

Sectra has created a new training since the pandemic started. It is called Lunch & Learn, and Sectra...

Nov 2020
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Manager

Sectra lacks training materials. The reference guide only lightly goes over what a module is and how...

Nov 2020
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Manager

We were shown capabilities during the sales pitch that are available only if we have other...

Nov 2020
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Manager

From a support standpoint, we have a support reseller that works directly with us. We have really...

Oct 2020
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Manager

There was some additional functionality that we were told about, but we haven't taken advantage of...

Oct 2020
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Manager

The solution is very popular with the radiologists. It is also used by key partners in many of our...

Oct 2020
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Manager

I would like to see Sectra’s out-of-the-box PACS system support cardiovascular imaging a little bit...

Oct 2020
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Director

I would not buy this product again. The system has some pretty serious workflow issues. If I were to...

Oct 2020
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Director

Initially, Sectra was unable to correctly implement the product, and they have never fixed it. The...

Oct 2020
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Director

The product's display protocols do not work as promoted. Sectra sells the product as though the...

Oct 2020
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Manager

I get emails from the executive leadership at Sectra. They have user group meetings, so I give them...

Aug 2020
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Manager

I like that the system is scalable and configurable. It works well for our organization, and it is...

Aug 2020
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Manager

There are some things that I wish were included in the product, and we wish there was an easier...

Aug 2020
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Director

I guess that Sectra supported us through COVID-19 very well. We are a bit unique because of the way...

Aug 2020
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Director

The vendor doesn't necessarily avoid charging for every little thing. We are a little unique in that...

Aug 2020
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Director

The product is very easy to use. Some of our specialists use some of Sectra's other tools, and that...

Aug 2020
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Manager

Sectra PACS is a huge upgrade from what we used to use. It is so much easier to use for the end...

Aug 2020
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Manager

I know Sectra will deliver new technology, but that is just not happening as quickly as we want....

Aug 2020
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Manager

I don’t really ever have problems with Sectra keeping promises. I don’t deal with the billing part...

Aug 2020
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Manager

We are not all the way there yet when it comes to our integration goals, but I think that is mostly...

Aug 2020
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Director

The system is very reliable. It is almost like our power supply. We don’t pay much attention to it...

Jun 2020
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VP/Other Executive

We have had some struggles, but I would definitely lean toward buying the system again. I am hoping...

Jun 2020
(0)
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VP/Other Executive

The product is not what we thought it would be. When we purchased it, Sectra had a few wins at...

Jun 2020
(0)
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VP/Other Executive

There seems to be some disconnect between what we thought Sectra’s services were and what they are,...

Jun 2020
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VP/Other Executive

The problems we are having aren't all at the application level. We have had some networking issues...

Jun 2020
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Manager

I have used other PACS solutions, and I feel that Sectra PACS is probably the easiest for the end...

Jun 2020
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Manager

Sometimes we scan paperwork into an exam, but it really would be nice if we could scan it into the...

Jun 2020
(0)
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Analyst/Coordinator

Sectra is probably one of the better PACS solutions out there. It does really well for us. It has a...

Jun 2020
(0)
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Analyst/Coordinator

We just had a huge upgrade with Sectra. They have some products that will be coming out later this...

Jun 2020
(0)
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Manager

Sectra keeps all of their promises; they really do. Sometimes we expect things to be done a little...

Jun 2020
(0)
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Manager

We have our cardiology PACS from another vendor, and I have heard about a lot of problems that my...

Jun 2020
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Manager

I would tell others working with Sectra to not think that any question is too stupid. Sectra is very...

Jun 2020
(0)
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Manager

Things are going well with Sectra. They do a really good job of getting back to me, taking care of...

Jun 2020
(0)
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Manager

The PACS is stable and has the current features that radiologists are looking for. Sectra PACS has...

May 2020
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Manager

I like Sectra's engagement with us. Our account executive is in constant contact with us. That...

May 2020
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Manager

I like the fact that Sectra has annual user meetings. The ability to speak with other customers...

May 2020
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Manager

We would like Sectra PACS to have tighter integration with cardiology, echo, and cath viewing....

May 2020
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Manager

Anytime there is an issue with integration, it is because of the other systems that we have Sectra...

May 2020
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Manager

Sometimes the support from Sectra is so quick and easy, but then other times I have to bother them...

May 2020
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Manager

I don’t deal with the purchasing side of things, but my boss would say that Sectra nickel-and-dimes...

May 2020
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Manager

Sectra PACS is very easy for everyone to use. We don’t have too many issues, and Sectra does listen....

May 2020
(0)
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Manager

Sectra was better in terms of price than the other vendors we looked at. Their system could do more,...

May 2020
(0)
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Manager

We haven't experienced a big surge of COVID-19 like other facilities in large metro areas, but...

Apr 2020
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Manager

One area where Sectra has lacked a little bit is in training my team.

Apr 2020
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Manager

The product is stable. Its ability to add integrated AI from third-party products is outstanding. We...

Apr 2020
(0)
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Manager

Sectra has been supporting us very well during the COVID-19 crisis. They have been very available...

Apr 2020
(0)
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Manager

With our speech recognition software, the integration is unidirectional. We were used to...

Apr 2020
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Manager

I like how easy the system is to use, and I also like the service that we get. Sectra bends over...

Apr 2020
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Manager

I only have experience with purchasing one PACS solution, and it seems like a lot of money for what...

Apr 2020
(0)
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