Sectra PACS
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

The vendor does continue to innovate. We are currently looking at their Digital Pathology Solution....

May 2022
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Manager

We don't call the Sectra help desk because we have a person that we can reach out to directly. That...

May 2022
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Manager

The system is stable. We generally don't have unexpected downtimes. Pretty much all the downtime...

May 2022
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Manager

When we ask our Sectra account manager for quotes, the quotes generally don't get turned around...

May 2022
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Manager

Sectra doesn’t charge us for every little thing. They are very open and willing to work with us. We...

May 2022
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Manager

Sectra PACS is very user friendly. We rarely have issues with downtime. The solution is very...

May 2022
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Manager

The hardest thing for me in the system is the display protocols, but the vendor has done a lot to...

May 2022
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Manager

The vendor listens to our suggestions for feature enhancements. They are good about updating their...

May 2022
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Analyst/Coordinator

In my opinion, Sectra's solution is head and shoulders above the other PACS we have. Sectra's...

May 2022
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Analyst/Coordinator

Sectra is the best vendor we work with when it comes to support and reliability. I never have...

May 2022
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Manager

Sectra seems to focus a lot of their attention on making large institutions happy. We are not very...

May 2022
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Manager

Sectra has a really good product that meets the needs of our specialty. I like Sectra's interface a...

May 2022
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Manager

Every time we have an upgrade, Sectra charges us for professional services. That charge seems...

May 2022
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Manager

Sectra seems to be running thin on training personnel because it takes a long time to get responses...

May 2022
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Manager

The training from Sectra was really good and overall helpful for our team. I have heard good...

Apr 2022
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Manager

We have been a Sectra customer for some time, but the Sectra software we had was a small slice of...

Apr 2022
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Manager

Sectra is really good PACS company, and now they are adding a long-term archive for Sectra customers...

Apr 2022
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VP/Other Executive

Sectra has been around for some time, so we started with them when they were smaller than they are...

Feb 2022
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VP/Other Executive

As we add new modules, there are incremental expenses associated with them, but Sectra is not as bad...

Feb 2022
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Analyst/Coordinator

Sectra PACS is great. It has a lot of bells and whistles.

Feb 2022
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Analyst/Coordinator

The vendor has done a lot of work with building a separate bridge between our speech recognition...

Feb 2022
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Manager

There were some things in Sectra's most recent upgrade that we weren't super thrilled about. A lot...

Feb 2022
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Manager

The main strengths of Sectra PACS are usability, navigation, and integration with other products.

Feb 2022
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Manager

One of Sectra's weaknesses right now is the turnaround time for routine support tickets. Sectra is...

Feb 2022
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Director

Sectra PACS is an important tool for us in terms of our relationships with our clients and...

Feb 2022
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Director

The challenge that we are facing is that we are working with other entities who have their own PACS...

Feb 2022
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Director

My understanding was that having Sectra PACS was supposed to help us with pricing per study. We have...

Feb 2022
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Director

We are evaluating the new technology the vendor has delivered. There have been discussions, but we...

Feb 2022
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Director

I don't feel as though the vendor's tier-one support brings a lot of value to troubleshooting....

Feb 2022
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Director

I like our account executive. That person works very well with me, and they are doing everything in...

Feb 2022
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Manager

Sectra does not avoid charging us for things. That is probably the one complaint I have against...

Feb 2022
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Manager

The product itself is extremely user friendly. Compared to other products that I have used, Sectra...

Feb 2022
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Manager

Sectra’s people, all the way up to the president and CEO, just have a true feeling of concern for...

Feb 2022
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CIO

Sectra provides classes. They have tried to do remote learning in the past, but it seems like they...

Feb 2022
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CIO

One of the reasons we went with Sectra PACS was because of its integration with other products on...

Feb 2022
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CIO

Sectra PACS is pretty easy to use; it is intuitive. We train the doctor for a day. We just show the...

Feb 2022
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CIO

Sectra is trying to make cloud storage more of an option so that their customers can log in from...

Feb 2022
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Manager

Moving all of our sites to just one PACS, Sectra PACS, has saved hundreds of thousands of dollars....

Feb 2022
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Manager

Generally, when we meet with other vendors, they say that Sectra is the easiest PACS vendor to work...

Feb 2022
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Manager

We have had many instances of Sectra PACS tying things together in our PACS. I would love us to have...

Feb 2022
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Director

Right now, we have multiple databases within all the hospitals, and we are pushing to enterprise...

Feb 2022
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Manager

There are some things behind the scenes in working with Sectra that I am not always privy to, such...

Feb 2022
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Manager

The end-user experience is very easy, independent of whoever is interfacing with the product,...

Feb 2022
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Manager

Sectra PACS is a very solid product. We have been completely satisfied. I can't think of any...

Feb 2022
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CIO

We have had many different PACS and have consolidated all of them to just Sectra PACS. Moving all of...

Feb 2022
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CIO

We have been on the same Sectra platform the entire time we have been with them. There has been a...

Feb 2022
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CIO

I have access to the Sectra executives any time I need them. In fact, they are very responsive to me...

Feb 2022
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Manager

In the past, Sectra would always send somebody on-site anytime we did an upgrade. Over the last two...

Feb 2022
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Manager

I am extremely happy with Sectra. They are very willing to collaborate, and it seems like they...

Feb 2022
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Manager

I know that Sectra is a business and that they are trying to make money, but it seems like they...

Feb 2022
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Manager

My impression is that the vendor's organization is growing too fast. Between that growth and the...

Feb 2022
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Manager

I would tell others that the product is awesome. Sectra is the best vendor that I have ever dealt...

Feb 2022
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Manager

I wish some features were included in the product and did not have to be purchased as extras, like...

Feb 2022
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CMIO

We were effectively oversold on Sectra PACS. The reason why we shifted to Sectra PACS was because of...

Feb 2022
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CMIO

Sectra was heavily involved with our training in the beginning. I don't know whether they have...

Feb 2022
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CMIO

Stability is Sectra PACS' greatest strength. It is also a bit easier for our teams to adopt the...

Feb 2022
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Manager

We are behind on upgrades due to an integration issue with another vendor's system. That system...

Feb 2022
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CIO

Sectra has grown so much over the past couple of years. Some pretty big hospitals and organizations...

Feb 2022
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CIO

I am not very involved with Sectra’s leadership anymore. I used to know everyone on a first-name...

Feb 2022
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CIO

Sectra doesn't hinder us. We know that if we need to do something, we can throw just about anything...

Feb 2022
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Manager

Sectra has features that we would have to purchase for additional functionality. A lot of those...

Feb 2022
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Manager

I go to the user group meetings, and Sectra’s executive staff always appears highly involved in the...

Feb 2022
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Manager

Sectra provides multiple meetings and a PowerPoint presentation of what is changing with upgrades,...

Feb 2022
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Manager

Sectra is helpful with the issues we were having. I emailed the individual who did our upgrade at...

Feb 2022
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Manager

If we are trying to make a study anonymous, the system says the study is already anonymous because...

Feb 2022
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Manager

In Sectra PACS, we spend a lot of time on layouts and display protocols. We have a lot of display...

Jan 2022
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Manager

We did some financial analysis before we purchased Sectra PACS, and we found that we would get huge...

Jan 2022
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Manager

When we have to escalate an issue to the vendor's executive level, their executives are all pretty reactive....

Jan 2022
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Manager

One of our people has said that they have been able to increase their efficiency by using Sectra...

Jan 2022
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Manager

Sectra is really good to work with. They are very responsive, and their implementation team is very...

Jan 2022
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Manager

Sectra has grown a lot in the last couple of years. They are experiencing growing pains with their...

Jan 2022
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Manager

I really like the system. I wouldn’t say it is perfect by any means, but I don’t think anything is...

Jan 2022
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Manager

I love the vendor's team. They are more than willing to help us out. Over the last few years, we...

Jan 2022
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Manager

I don't even remember the last time the system was down. It always seems to be up and running. The...

Jan 2022
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Manager

We have run into some issues with integrating the system with another vendor's system. We dated some...

Jan 2022
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Manager

The vendor nickel-and-dimes us. We have to pay for anything we want to add. There is a fee on top of...

Jan 2022
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Manager

We had some talks with the vendor about housing everything in the cloud and providing access to the...

Jan 2022
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Manager

Our most recent upgrade on the system went very well. It was pretty simple. We worked with the...

Jan 2022
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Manager

Recently, we have experienced multiple weeks of delays in responses from the vendor's support...

Jan 2022
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Director

We get a ton of training from Sectra, but we don't need it. We have an in-house team and have...

Jan 2022
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Director

Sectra has an ongoing monitoring system, and the support is fantastic. Oftentimes they know there is...

Jan 2022
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Director

There are always things that any company could improve on, but the thing with Sectra is they are...

Jan 2022
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Director

We know that Sectra is working on artificial intelligence, and that is something we are going to be...

Jan 2022
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Manager

I would like the chat functionality to be more robust. I would like to be able to stay in contact...

Nov 2021
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Manager

Overall, we are very pleased with the PACS. Sectra's support has been extremely good so far.

Nov 2021
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Manager

When a radiologist views a comparison, they should be able to map the comparison into the report...

Nov 2021
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Director

Our overall experience with Sectra has been good. The engagement with our contact people is always...

Oct 2021
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Director

We were merged with another hospital system that was moving to Sectra PACS. Our implementation was...

Sep 2021
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Director

The ability to customize things can make it easy to overlook things. But it can be a little...

Sep 2021
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Manager

There are promises that the vendor hasn't yet fulfilled, but I fully trust that those promises will...

Sep 2021
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Manager

There are a lot of things that Sectra PACS can integrate with, and that makes our lives so much...

Sep 2021
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Manager

We have had some issues with the vendor's support. There are some things that we see as critical but...

Sep 2021
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Manager

Sectra PACS is easier to use than our old product was. Sectra PACS has good integration, and it is...

Sep 2021
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Manager

The vendor's teleradiology setup doesn't always reflect what is actually happening in the system. It...

Sep 2021
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Manager

Sectra is a good and strong company. They are relatively new in our state. They don't have a large...

Sep 2021
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Director

Sectra PACS is extremely robust. We have had almost no issues with our PACS. It is integrated with...

Sep 2021
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Director

The system gives us the ability to change medical record numbers very quickly and seamlessly, and it...

Sep 2021
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Director

Our PACS administrator has a fantastic relationship with Sectra. We have had absolutely no issues in...

Sep 2021
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Director

It is a shame to rave and rave about the system, but it has been a fantastic system for us. I am not...

Sep 2021
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Director

We just simply haven't had any real downtime. We had one small issue, and it was a third-party...

Aug 2021
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Director

I am going to get a shirt made that says "Sectra for Life." All joking aside, I came from another...

Aug 2021
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Director

The updates from Sectra are really easy and quick, and we usually get them done over the weekend....

Aug 2021
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Director

Sectra PACS is really easy to use, and our radiologists love it. We also have other specialists who...

Aug 2021
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Director

Sectra PACS is not on the inexpensive side, but it is a solid PACS and is very reliable. We had...

Aug 2021
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Manager

Thus far, ultrasounds have been a real thorn in my side ever since we have been live on Sectra PACS....

Jul 2021
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Manager

We consolidated all of our PACS and are just using Sectra PACS. There were cost savings associated...

Jul 2021
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Manager

Sectra was great during implementation. But now that we aren’t working with the implementation team,...

Jul 2021
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Manager

During the implementation, we worked with a few people from Sectra that were great and knew their...

Jul 2021
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VP/Other Executive

One thing we like about the product is that the viewer offers a lot of capabilities. That is why we...

Jul 2021
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VP/Other Executive

We would like the product to have more capabilities in terms of image exchange offerings. We would...

Jul 2021
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VP/Other Executive

We like Sectra's continuous involvement and the relationship we have with them. We get great...

Jul 2021
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VP/Other Executive

We like the unique integration we have achieved between Sectra PACS and our other systems from...

Jul 2021
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VP/Other Executive

This is not going to come as a surprise to any Sectra customers, but we want Sectra to sell the...

Jul 2021
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VP/Other Executive

We use a PACS workflow for our radiologists. That works really well. Even though the PACS is...

Jul 2021
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VP/Other Executive

The vendor has made great strides with their mammography modules. We would like to be able to move...

Jul 2021
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Manager

Sectra PACS is simple to use. Sectra keeps coming out with innovations. They have a user group...

Jul 2021
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Manager

My biggest issue is that sometimes when we place a service call, it can be days before the vendor...

Jul 2021
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Manager

We opted not to get cloud storage from Sectra for our PACS because cloud storage was cost...

Jun 2021
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Manager

Sectra offers good support. When I call Sectra, they resolve my issues remotely, and that is great....

Jun 2021
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Manager

The reporting from Sectra PACS is pretty good. I can get good reports from the system as needed....

Jun 2021
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Manager

We purchased Sectra PACS to claim storage space. We were able to reduce storage and costs because of...

Jun 2021
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VP/Other Executive

One of Sectra PACS' strengths is its cost. There was a cost reduction for implementing the solution...

Jun 2021
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VP/Other Executive

Sectra PACS needs to do what the vendor says that it will do. Sectra just doesn't have the depth and...

Jun 2021
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Analyst/Coordinator

Sectra has a lot of training sessions available, and we can pick what we are interested in. They are...

Jun 2021
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Analyst/Coordinator

Sectra’s support is great. They are monitoring the system, and a lot of times, they will call us and...

Jun 2021
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Director

I have been using Sectra PACS for a long time and love everything about the vendor. They don’t make...

Jun 2021
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Director

One of the things I love about Sectra is that they are a very proactive company. They monitor our...

Jun 2021
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VP/Other Executive

The product functionality today is very good. I have no disappointments because of the consistency,...

Jun 2021
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VP/Other Executive

At the outset, the system's back end looks complicated, but the reality is that after we deploy it,...

Jun 2021
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VP/Other Executive

I would like the Sectra executives to consider more than just the radiologist user interface. That...

Jun 2021
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VP/Other Executive

The application of Sectra PACS is very fast and intuitive, and really the users can get up and...

Jun 2021
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VP/Other Executive

The vendor's team has been fantastic to work with in terms of the project, the rollout, and all...

Jun 2021
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VP/Other Executive

Sectra PACS stands out as one of the very few PACS solutions that is a general PACS but also does...

Jun 2021
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Manager

Sectra PACS is very good. The doctors have been very happy with the system. It has been very stable...

Jun 2021
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Manager

Sectra has been rolling out a lot of plug-ins that have enhanced the product. Sectra has a web PI...

Jun 2021
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Manager

Sectra has been great. We have one point of contact for support, and that contact has been very good...

Jun 2021
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Manager

When we want quotations for new add-ons for the sales channel, sometimes the quotations take several...

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Director

We have a really strong interoperability team, and so does Sectra. Our imaging team is also very...

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Director

Sectra has been a really good strategic partner to us. They are an integral part of our process...

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Director

Sectra has a good radiology PACS, but it is very expensive. I can't say that it has more bells and...

Jun 2021
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Director

Sectra is growing really fast in the US. Their growth has had an impact on how quickly they can...

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Director

We had a bumpy implementation that wasn't as smooth as we expected. We did work through that though,...

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Director

Sectra's display protocols are complex. They offer a lot of power, but we have to set them up, roll...

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Director

Sectra's upgrades always exceed our expectations. We normally plan on a four-hour downtime, but the...

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Director

It doesn't feel like Sectra's team has a lot of experience with large migrations. I wasn't sure...

Jun 2021
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Director

We looked at Sectra's VNA, but we felt like it was more of an extension of their PACS. It has the...

Jun 2021
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Director

We do a lot of migrations where we bring in exams from other vendors. We sometimes struggle to bring...

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CMIO

We have gone through a major technology upgrade. The vendor ultimately delivered what we needed...

Jun 2021
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CMIO

Sectra has delivered some improvements for their weaker areas. If they haven't fixed something, then...

Jun 2021
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Manager

There is always a training set up every time we have an upgrade, and Sectra gives us as much time as...

Jun 2021
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Manager

In terms of proactivity, Sectra will catch things that we aren’t aware of and then send us an alert....

Jun 2021
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Manager

Things with Sectra have been going really well. We had an upgrade, and they added some new things...

Jun 2021
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Manager

Sectra doesn’t nickel-and-dime. It is just the licenses we have to pay for, but they are really good...

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