Sectra PACS Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Value
I believe I would rather go to the cloud with Sectra than stay on-premises because it feels...
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Culture, Value
It takes a long time to get quotes from Sectra. With the requirement to move to the cloud by a...
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Product
In a perfect world, I would dump Sectra PACS in a heartbeat for an entirely cloud-based solution...
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Culture, Value
We get our support for Sectra through a reseller, and we have to pay for a lot of things that I feel...
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Operations, Product
When our PACS was built, it was set up very poorly. Basically, what we got was the frame of a PACS,...
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Relationship
Historically, we've had a really hard time with Sectra wanting to work on our goals rather than what...
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Relationship
We’re dealing with a reseller for support with Sectra, but when I talk to other hospitals that have...
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Product
Sectra PACS isn't great, but it's good. It handles the images and does fine. It's not perfect, but...
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Loyalty, Operations
We chose Sectra because a hospital we acquired already had them and because Sectra told us we could...
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Culture, Relationship
Sectra is very adamant about not giving the customer permissions. I have heard that some stuff is...
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Product
Being in the cloud with Sectra PACS is going pretty well. I was apprehensive about performance, but...
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Loyalty, Product
Sectra has been better. We have had some issues with stability, performance, and slowness,...
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Operations
Sectra would be a strong contender today. I don’t know whether they would make the final cut because...
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Relationship
Support is where we have struggled a bit. We had problems for many years, and the response was...
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Product
Sectra PACS is very user-friendly and intuitive.
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Relationship, Product
Sectra is leading in AI capabilities, and they have built their system in a way that accommodates AI...
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Operations
Sectra is open to providing training whenever we need it.
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Product
From an IS perspective, we are probably trending down a little. I would not entirely put the fault...
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Operations
The ongoing training with Sectra is extensive. Every year, from an IS perspective and an IT...
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Relationship, Value
The cost of Sectra PACS has increased significantly over the past couple of years. Better support...
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Relationship, Product
The overall performance of Sectra PACS has been trending downward, and we have had some...
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Relationship
Historically, the support team has been great when it comes to meeting our goals, listening to the...
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Culture
On the monetary side, Sectra is wrapping more into the package. In some ways, that is good, but in...
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Loyalty, Operations
Sectra PACS is user-friendly. Even if we do not get full training on it, it is pretty easy to figure...
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Operations
I have never been through a formal training program with Sectra. I did sit with other trainers when...
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Relationship
Sectra’s support is not what it used to be. Their reaction time has gotten worse. It may have...
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Product
Currently, things are flowing fairly smoothly with Sectra PACS. We are in a good place. I have been...
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Loyalty
Our previous PACS was sunsetted, so our organization looked into different vendors and the products...
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Relationship, Value
Sectra is very engaged with our organization. They are a fantastic vendor to work with. We take any...
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Culture
Sectra’s contracting is painful. They have terms that are very vendor friendly and are completely...
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Relationship
I think Sectra’s talent acquisition is not as good as it was in the past. I think they are growing...
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Product
Sectra is supporting some measure of Chrome with their new release; they have to. The underlying...
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Culture
Sectra needs to stop charging so much. They were very ambitious in marketing their Sectra One...
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Product
Sectra PACS is stable. I think it is very radiologist friendly. The fact that it has pathology is a...
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Relationship
I am extremely satisfied with the vendor's support. It seems Sectra doesn't have a large call center...
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Relationship
Overall, our experience with Sectra PACS has been terrific. The vendor's platform, software, and...
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Relationship, Product
In terms of where Sectra is going, nothing necessarily stands out as being significantly innovative....
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Loyalty
We are moving to the cloud because Sectra is making us. They are no longer supporting on-premises...
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Relationship
Sectra is trying to improve. Certain things have been a roller coaster ride with them. Some of the...
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Operations
For the most part, Sectra's training program has online videos, unless those are part of a larger...
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Value
From a radiologist's perspective, it is expensive for us to support Sectra PACS and figure out how...
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Relationship
We sometimes struggle to get responses and clear answers from Sectra's support. The vast majority of...
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Loyalty, Product
The shortcomings of Sectra PACS would happen with any PACS solution. The things I remain unhappy...
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Operations
It has been so long since I have been through training with Sectra. There is room for improvement,...
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Relationship, Product
I don't have too many complaints about Sectra PACS. We have been on the system for a long time....
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Operations
A lot of online training is available through Sectra’s training website. For training, we mainly use...
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Loyalty, Product
Sectra is starting to integrate some AI into their system through Sectra Amplifier Marketplace....
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Loyalty
We are hoping that Sectra will develop a functional worklist orchestrator as part of their product....
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Relationship
Things have been great this year, and we have had no problems with Sectra. The support team is...
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Product
Sectra PACS is certainly one of the top PACS products available in the market. It is very reliable...
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Loyalty
I feel like we are still waiting to realize some of the gains of moving Sectra PACS to the cloud, so...
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Loyalty, Product
The promise is that once Sectra PACS is fully in the cloud it will be better and more streamlined,...
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Value
We are certainly spending a lot of money on Sectra PACS because we have had to pay so many overages,...
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Culture
Sectra has not been fair and transparent with their ongoing charges, particularly given our recent...
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Operations
Overall, our experience with Sectra PACS has been mixed. The on-prem system itself has been stable...
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Culture, Value
We have had some issues with additional support charges from Sectra. We have run into some things...
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Relationship
Sectra consistently delivers. There is still a lot to be done, and there are a lot of things that...
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Operations
Sectra did well when setting up our training plan for our initial go-live with Sectra PACS, but they...
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Loyalty
Sectra has basically said that, after 2028, they will no longer be updating the on-premises version...
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Relationship
Sectra is responsive and keeps on top of things. We have a regular meeting with the vendor where we...
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Product
Sectra PACS' strength is its stable operating system. The system's functionality meets radiologists'...
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Product
The system's peer review function and our ability to run reports for peer functions in the system is...
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Product
The product itself has been quite good. It is very fast and snappy; it has all the features that we...
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Relationship
Things with Sectra are outstanding. The relationship really is top-notch in every way.
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Product
The one negative of Sectra PACS to date is that we use a consolidated worklist. That means that...
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Relationship
We visit Sectra’s headquarters regularly and have high-level meetings with them. Their management...
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Product
I think that Sectra’s vision is excellent, but their delivery happens more at a European pace than...
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Loyalty
There are solutions adjacent to the PACS that we would expect to already be available from Sectra,...
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Product
I recommend Sectra PACS. I recognize that people who use the main competing solution are also happy,...
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Relationship
Things are going very well with Sectra PACS. I’m very happy and satisfied with the solution. I used...
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Relationship
Sectra is consistently monitoring our system, so their support and training are very good. I like...
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Loyalty, Relationship
We have a good partnership with Sectra that is still growing and flourishing. Right now, Sectra is...
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Loyalty, Product
Sectra PACS is becoming a more widely adopted solution for radiology. Right now, it is primarily...
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Operations
We had to pry a little bit to get training out of Sectra. The PACS admins struggled a little bit...
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Relationship
The only blemish with Sectra is that we have had multiple unplanned service outages. They are never...
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Product
Sectra PACS is meeting our goals. We have better end-user and provider access to images and reports...
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Relationship, Operations
My PACS admins are still getting to know the system, so there is some on-the-job learning and...
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Operations
We had some difficulties with the Sectra implementation team, and we felt like things were a little...
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Value
Sectra PACS has saved us a boatload of money. We have seen strong value. Our previous solution was...
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Operations, Product
Sectra PACS is wildly popular, but we have had some performance-related issues, and we have talked...
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Value
Maybe it has always been normal for Sectra to charge like they do, but when someone feels like they...
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Relationship
Sectra is having significant issues scaling their support and services with their customer base. It...
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Relationship
There are infrastructure issues we have had for years, so we have always had infrastructure issues...
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Relationship
I don't feel like executive involvement exists with Sectra. My ratings have changed a lot from last...
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Product
Sectra PACS checks all of our boxes. I love being on Sectra's cloud. Patching is super easy. I can’t...
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Relationship
Sectra is unique in that we have a pod of support. We work exclusively with those people. I actually...
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Product
Sectra PACS being in the cloud has been working surprisingly well. It requires a dedicated fiber...
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Operations
Sectra has one of the best implementation teams that I have worked with so far. Every single team...
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Operations, Product
I would recommend Sectra PACS without hesitation. The Sectra implementation team is just...
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Product
Sectra has done many integrations, and they are very knowledgeable, so things just seem to integrate...
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Relationship, Operations
I was super impressed by one thing right off the bat. We had an issue with our single sign-on on...
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Relationship
When we have projects for Sectra, we pay for their time, but they don't seem to mind doing little...
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Value
Sectra now charges a lot more for every little thing than other vendors do. However, Sectra is...
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Product
I am not an end user in Sectra PACS, but I have heard that the system is pretty good. We don't get a...
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Product
I don't think there are any gaps in regards to the system's functionality. We also don't have any...
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Relationship, Operations
Things have been very good with Sectra. They are definitely one of our top vendors, so I truthfully...
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Product
Sectra PACS is fast. It has a robust tool set, and is flexible with both EMR-driven and PACS-driven...
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Loyalty, Product
I want the vendor to improve the research side. The system is great in radiology, but in pathology,...
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Product
I would love to have external portals or external communication where we can receive images and...
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Product
The issue is that in pathology, it is really hard to call an image management system a true PACS;...
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Operations
The training from Sectra is amazing. They are on track with that. Also, the vendor takes the lead in...
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Operations, Value
Our cloud conversion is taking Sectra a lot longer and a lot more resources than anticipated....
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Relationship, Product
In terms of features and functionality, Sectra takes a little longer than we would like. We would...
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Relationship, Operations
Sectra is a solid and thoughtful company that seeks customer insight and delivers high-quality...
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Loyalty, Product
We have had a couple of sticking points with Sectra PACS. There are a couple of 3D and...
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Relationship
Overall, we have had a very positive experience with Sectra. I supported a competitor's PACS before...
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Relationship, Product
It is very easy for new users to come in and understand the configuration of Sectra PACS. The...
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Relationship
Things with Sectra have been fine. We have always had a pretty decent relationship with them. They...
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Loyalty, Relationship
Sectra is very supportive. Their service and support are outstanding, and they seem to be very...
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Operations, Value
Sectra doesn't keep their promises about functionality. When the vendor releases new functionalities...
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Relationship
Sectra does a decent job of being proactive. We had a rough time with them a couple of years ago,...
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Product
Sectra PACS works just as Sectra says it does. It is easy to use. Sectra PACS has a worklist...
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Culture, Value
There is a big push for all of our locations to go to one PACS. Being on one platform would be good...
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Relationship
I have had no issues with Sectra not doing what they needed to do. Sectra has been very attentive to...
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Relationship
2We would like more executive engagement from Sectra. We are used to having that executive...
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Loyalty
We are going to have to plan for the forced cloud migration of Sectra PACS. It is not something we...
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Value
The cost of Sectra PACS and the cost of other services are fairly competitive. I would absolutely...
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Loyalty, Relationship
Sectra is going to force everyone's hand. They will no longer be developing an on-premises PACS...
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Product
Sectra has a platform called Amplifier Marketplace where we can buy solutions that integrate...
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Relationship
Sectra is very customer focused. They know that without a strong PACS, they don’t have a company, so...
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Operations
When we went live, Sectra asked us to identify superusers for our technologists. The vendor...
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Product, Value
By using Sectra PACS, our productivity went up on day one. Beyond that, we have seen real outcomes;...
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Product
The auditing piece in Sectra PACS needs improvement. As a radiologist, I sometimes have to dig...
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Operations
Sectra’s project team did a great job helping us organize the go-live project, solve problems, and...
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Operations, Product
For end users, the training was helpful, but Sectra PACS is just very easy to use. With some other...
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Relationship
For support, Sectra doesn’t just give us a number to call. They have divided their support people...
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Product
We would like to have more access to the audit trail from the actual application where we are...
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Relationship, Operations, Product
We like the fact that Sectra PACS is so user-friendly. We have so many users, and we don't even have...
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Loyalty, Value
Sectra has come out with a new support design. They don't want to handle smaller clients anymore. No...
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Product
Sectra PACS is very nicely integrated with our practice management system, and we send information...
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Relationship
Sectra has one of the best support teams out there. That team is top notch. The team members...
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Relationship
Sectra kind of dropped the ball for our last upgrade. They normally contact me way ahead of time,...
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Loyalty, Product
We are really excited about AI technology, and it doesn't appear that Sectra PACS is as far along as...
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Value
Sectra charges a lot for their support, but they don't nickel-and-dime us for anything extra.
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Operations
Sectra is incredibly effective at their implementations. They had excellent training when we first...
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Relationship, Product
I like Sectra PACS' stability. There is consistent uptime, performance, and position satisfaction.
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Relationship, Operations
When we call Sectra’s customer service team, we get someone right away. We are never waiting, and we...
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Relationship, Operations
Sectra has already scheduled a meeting with us to prepare for the upcoming upgrade. During the...
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Operations, Product
Sectra PACS is very user-friendly. Anytime we want to fix, change, or move something, that is always...
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Product
Sectra is the leader for delivering new technology. And Sectra does a nice job with integration....
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Relationship, Product
Sectra has had a couple of instances of downtime with our organization recently.
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Relationship
We receive support from Sectra when we keep up with their contracts, but at the same time, if users...
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Product
We are very happy with Sectra PACS. It meets all of our needs. The system is extremely easy to use,...
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Product
Overall, Sectra PACS is working well, but we have run into a lot of slowness issues after upgrading...
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Relationship
Sectra does not provide proactive service. We have communicated with Sectra about issues we are...
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Operations
Sectra is pretty good with training. We work a lot with Sectra’s executives.
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Operations, Product
We had a few minor challenges with the implementation of Sectra PACS, but our radiologists really...
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Culture, Relationship
I pretty much have direct access to everybody at Sectra who I need to talk to to solve problems....
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Value
We are getting our money's worth with Sectra, and things are going well. We have been with Sectra...
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Culture
Sectra has a volume-based license and volume-based pricing, but we have to pay for every add-on. If...
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Relationship, Operations
Overall, Sectra is doing well, but people are always asking for new functionalities in the system....
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Loyalty
I can't say enough about the vendor's support. The product has many convenient features that make it...
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Product
The system's search capabilities could be improved. Currently, to search for something like an MRI...
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Operations
Our go-live was very smooth. We had a team from Sectra come on-site to support us. Our radiologists...
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Operations
The initial training from Sectra was excellent, but the ongoing training is lacking. System...
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Relationship
We have a new Sectra account manager, and the support we get is amazing. I have quick access to the...
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Loyalty, Value
Right now, moving Sectra PACS to the cloud is not cost-effective for us. Currently, we don't have...
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Relationship
I would tell someone considering Sectra PACS to go forward with the system but to make sure they ask...
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Loyalty, Product
We are struggling to get upgrades and enhancements to Sectra PACS. We need to be upgraded to a new...
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Relationship, Operations
Sectra struggles with providing all the information about new functionalities and new...
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Product
Sectra PACS is configurable and customizable. We have a lot of integrations and APIs, and Sectra...
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Relationship
Sectra doesn't keep all of their promises. We have been with Sectra for many years. Since they have...
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Culture, Value
Sectra avoids charging for every little thing. We have to purchase any new models that we want from...
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Culture, Value
Sectra PACS has a lot of goodies to offer, but our problem is that we are still on the old licensing...
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Loyalty, Relationship
We have had a rough time lately with Sectra. We have had a lot of transparency issues. We are trying...
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Product
I liked another PACS product a lot, and it was a little more user-friendly for the radiologists than...
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Loyalty
We acquired some facilities that are on another PACS, and we haven't combined the systems yet, so we...
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Culture, Operations
We had a rough upgrade for Sectra PACS, and our salesperson just left. The new salesperson is really...
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Product
We haven't had any downtimes related to the product itself. Any extended downtimes we have...
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Relationship
I would ding Sectra for their support a bit. With our previous vendor, we were able to get on the...
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Operations
Sectra is very good with their upgrade services. They are very responsive, and they have a good...
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Value
I can't say that Sectra charges exorbitantly for things, but they do charge for every little thing,...
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Culture, Relationship
Sectra could improve the responsiveness of our salespeople or technical points of contact. When they...
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Loyalty
We are sunsetting our Sectra PACS instance and replacing it with another system that will fit the...
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Product
Sectra PACS has some really good monitoring; they do a nice job. I rate the current functionality...
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Value
Sectra avoids charging for things. That is how they have stayed with us for so long. There have...
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Loyalty, Product
Sectra is pretty good at what they do, but they aren't meeting all my needs. We use a couple of...
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Product
We found the initial learning curve to be a little longer with Sectra PACS, especially for our...
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Operations
Sectra’s initial and ongoing training was really good. Sectra’s support is really good. I usually...
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Relationship
Sectra has a CSM that is assigned to us, and then they have a whole team that works our tickets, and...
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Product
The Sectra PACS software gets upgraded. We get an upgrade at least every 18 months, and Sectra...
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Operations
Sectra provides actual classes, Teams calls, and things like that for education. It is more...
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Loyalty, Product
There are functionalities in the system that we want but don't have. Sectra is working on some...
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Culture, Value
Sectra charges for more than they should sometimes. Their systems are extremely expensive. It is...
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Loyalty, Relationship
We plan to keep Sectra PACS for the next three to five years. The product is integrated in all sorts...
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Relationship, Product
When I think about a PACS that really meets my needs, the top two things that come to mind are...
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Product
Sectra comes in with customizations for the solution, but sometimes the solution can get overly...
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Loyalty, Value
Sectra is moving to Sectra One, and it is basically an all-inclusive subscription model. Until we...
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Product
Sectra PACS doesn't meet all of our needs today. That is partially because of our own...
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Loyalty, Product
When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...
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Relationship, Product
Sectra is more interested in working with their internal products than they are with external...
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Relationship, Product
There is nothing proactive about Sectra. The problem is that they have the capability to be...
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Loyalty
The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...
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Commentary Summary
Comment Type Breakout