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Sectra PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Director

Product

Sectra comes in with customizations for the solution, but sometimes the solution can get overly...

Apr 2025
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Director

Loyalty, Value

Sectra is moving to Sectra One, and it is basically an all-inclusive subscription model. Until we...

Apr 2025
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Director

Product

Sectra PACS doesn't meet all of our needs today. That is partially because of our own...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Sectra is more interested in working with their internal products than they are with external...

Apr 2025
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Analyst/Coordinator

Relationship, Product

There is nothing proactive about Sectra. The problem is that they have the capability to be...

Apr 2025
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Analyst/Coordinator

Loyalty

The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...

Apr 2025
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Manager

Culture

With Sectra PACS, one of the big things is that for new modules and services, it is sometimes very...

Apr 2025
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Manager

Product

In Sectra PACS, we actually like having the performance and security of an on-premises system. That...

Apr 2025
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Manager

Loyalty, Product

It would be helpful to have some additional built-in AI tools in Sectra PACS. However, I am hearing...

Apr 2025
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CMIO

Relationship, Product

We are working with Sectra on display protocols. I don't think any PACS is perfect, but that is the...

Apr 2025
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Manager

Relationship, Product

I love Sectra PACS. I can learn anything, and it is very easy to use. I like that there are a lot of...

Apr 2025
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Manager

Operations, Product

Our last Sectra PACS upgrade didn't go so well. The new version didn’t work with one of our...

Apr 2025
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Manager

Relationship

We had a team at Sectra that everything would go to, and that was really great and efficient, but...

Apr 2025
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Manager

Culture

The only negative thing I can say about Sectra is that we purchased a little add-on package for...

Apr 2025
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Manager

Product

Things are very positive with Sectra PACS compared to our previous system. Sectra PACS definitely...

Mar 2025
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Manager

Product

The only downside that I have seen with Sectra PACS is with prefetching. The system doesn't...

Mar 2025
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Analyst/Coordinator

Operations

Sectra has good training, and Sectra PACS has a very robust tool set and a very good, intuitive...

Mar 2025
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Analyst/Coordinator

Product

Sectra PACS has a monitoring tool, but it is not very robust. The storage management and the...

Mar 2025
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Manager

Relationship, Product

When we upgrade Sectra PACS, that includes the other Sectra solutions we have, so it is not like we...

Feb 2025
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Manager

Operations

Our end users are pretty happy when it comes to transitioning and getting comfortable with Sectra...

Feb 2025
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Manager

Relationship, Value

Sectra is a really solid company. We have been with them for a long time, and they definitely work...

Feb 2025
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Manager

Loyalty

Sectra PACS is a brand-new product that is being rolled out. Our organization selected a rather...

Feb 2025
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VP/Other Executive

Loyalty

Sectra PACS is part of our long-term plans. It has been working very well so far. We have not only...

Dec 2024
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VP/Other Executive

Culture, Value

So far, Sectra has not charged us for everything. They have been very transparent about charges. We...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

So far, Sectra has absolutely kept all their promises. That is why we are continuing with them. I...

Dec 2024
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Manager

Product

Sectra PACS is customizable. It is absolutely one of the best PACS solutions for ease of use. I like...

Dec 2024
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Manager

Relationship, Value

Delivering new technology is one of Sectra’s strong points because they are still small enough to...

Dec 2024
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Manager

Relationship, Product

I am pretty happy with everything in Sectra PACS. Even when we do small updates, those take no time...

Dec 2024
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Manager

Relationship

Sectra says that they have a few things in the works, but we haven't gotten clarification on what is...

Dec 2024
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Manager

Product

I like the ease of use of Sectra PACS. There are certain functions that we didn't have in our...

Dec 2024
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Director

Loyalty, Product

We have been with Sectra for years, and we feel that the solution has been a great product, but the...

Dec 2024
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VP/Other Executive

Culture

Sectra avoids charging for every little thing, but in general, their price structure is not...

Dec 2024
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VP/Other Executive

Relationship

The quality of Sectra's support is definitely better than before. They beefed up their support...

Dec 2024
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VP/Other Executive

Relationship

We are waiting for a PACS bridge to solve a radiologist error issue. Sectra hasn't come through with...

Dec 2024
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Manager

Loyalty, Product

I definitely think Sectra could get better at identifying the root cause of some things when we do...

Dec 2024
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Manager

Relationship

Sectra is definitely dedicated to making sure that we are a highly functioning organization. They...

Dec 2024
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CIO

Operations

I don’t know whether Sectra is growing too fast or what, but we had some turnover on the...

Dec 2024
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CIO

Operations

Sectra has some good online video tools and a lot of starter curricula for us to use; they provide...

Dec 2024
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CIO

Loyalty, Relationship, Operations

The people from Sectra have been very involved and attentive. Despite the delays and challenges in...

Dec 2024
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Analyst/Coordinator

Loyalty

We are looking at going with Sectra One. That has been a big topic of discussion in the last few...

Dec 2024
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Analyst/Coordinator

Loyalty

If we move to Sectra One, the vendor will offer the Amplifier Marketplace. I know that Sectra has an...

Dec 2024
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Analyst/Coordinator

Operations

Sectra has a really got training team, and that team is really responsive. With our upgrade, the...

Dec 2024
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Analyst/Coordinator

Product

Sectra PACS is really user friendly. That is one of the things that we love about it. The system's...

Dec 2024
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Analyst/Coordinator

Relationship

We have been having problems lately with Sectra's support. A lot of the time, our Sectra support...

Dec 2024
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Analyst/Coordinator

Relationship

I am hitting Sectra hard on their executive involvement because our main account manager has been...

Dec 2024
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Analyst/Coordinator

Operations

I haven't been part of all of the training, but Sectra has webinars, and I can go back on my phone...

Dec 2024
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Analyst/Coordinator

Value

The years to come with Sectra and the huge investment that we will have to make to stay with them...

Dec 2024
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Director

Operations

The last upgrade we did for Sectra PACS was pretty darn smooth. The vendor’s implementation services...

Dec 2024
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Director

Product

Sectra PACS is cut and dry from a radiology perspective, and the users have found it to be quite intuitive....

Dec 2024
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Manager

Culture, Value

As far as their software, Sectra keeps up with technology pretty well, so I don't feel like there is...

Dec 2024
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VP/Other Executive

Relationship

We are very realistic, and our radiologists aren't shy in holding Sectra accountable when things...

Dec 2024
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VP/Other Executive

Relationship

We have really good vendor engagement with Sectra. We have account representatives and an engineer...

Dec 2024
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VP/Other Executive

Culture

Our contract with Sectra is structured transparently in what we get charged for and what we don't....

Dec 2024
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VP/Other Executive

Relationship

One of the things that would be helpful and something we learned from our EHR vendor is easier...

Dec 2024
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Manager

Relationship

Things with Sectra have been pretty good. Their response time is a little longer than I would like...

Dec 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

Sectra has been very good to us. Since we have been on Sectra PACS for so long, we already migrated...

Dec 2024
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Director

Relationship, Product

Sectra PACS has been a good match for our organization. Sectra has met all our requirements. They...

Dec 2024
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Analyst/Coordinator

Operations

We are an Electromek site, so all of our initial training for upgrades comes through them. We feel...

Dec 2024
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Analyst/Coordinator

Value

I do think that Sectra ties to nickel-and-dime us. As they are rolling out their AI platform, they...

Dec 2024
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Analyst/Coordinator

Operations, Product

The last upgrade we had was flawless, as the upgrades usually are. The upgrades are well tested, and...

Dec 2024
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Analyst/Coordinator

Relationship, Value

I would rate the support off the scale if I could; it is really that good. To be clear, we are...

Dec 2024
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Analyst/Coordinator

Loyalty

We have worked with Sectra PACS for a long time and have appreciated the consistency over the years....

Dec 2024
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Director

Product

Any integration issues are probably on our end and not Sectra's. I would love for our patients who...

Dec 2024
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Director

Loyalty, Product

Sectra PACS works fine, and it is great, but we have been on it for a long time. The way we build it...

Dec 2024
||
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Director

Relationship

Sectra's systems are pretty vendor-agnostic. They work well with others, and there isn't a lot of...

Dec 2024
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Director

Relationship

Sectra is very easy to work with. When we have issues, we can call them. Sectra's team is always...

Dec 2024
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Manager

Relationship

We have ongoing calls with our account manager who is nice and good to work with. The challenge we...

Dec 2024
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Manager

Culture, Value

Sectra goes above and beyond to help us out, and I would say they avoid nickel-and-diming. Our...

Dec 2024
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Manager

Operations, Product

Sectra PACS is easy to use, and the radiologists love it. They read for other organizations, so we...

Dec 2024
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Manager

Loyalty

Sectra is talking to us about cardiology and how it will play into what we are doing with radiology...

Dec 2024
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(0)
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Manager

Loyalty

We are looking at cloud technology and what that will look like in the future with Sectra. We are...

Dec 2024
||
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Manager

Relationship

Sectra has been good to us for a long time. While they work to take care of us, we see less hands-on...

Dec 2024
||
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Director

Relationship

For fixes, the way Sectra set us up is they have customer success management. It is like a pod, so...

Dec 2024
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Director

Relationship

The product is good, and Sectra stands by what they do. They work with their customers to do...

Dec 2024
||
(0)
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Director

Relationship, Product

Sectra PACS is built by engineers, and the GUI needs to be more customer friendly. They are working...

Dec 2024
||
(0)
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Director

Loyalty, Relationship

Sectra has been one of the best vendors and Sectra PACS the best solution we have put in in a very...

Dec 2024
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Physician

Loyalty

Sectra is fabulous and transparent about their charges. We are on a certain plan that is more...

Dec 2024
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Physician

Loyalty, Product

Sectra's bridge with our speech recognition product is arguably the best. Their bridge is...

Dec 2024
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Physician

Relationship

Sectra is the best of the best. If I could clone them and make them in charge of all other vendors,...

Dec 2024
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Manager

Relationship, Product

Reporting is a huge piece that Sectra could thrive with if they were willing to listen to their...

Dec 2024
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Manager

Relationship, Operations

The one thing that I wish Sectra would do is really invest in their chat function. It is a very...

Dec 2024
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Manager

Relationship

One thing that Sectra does probably better than any other PACS vendor is that they have their...

Dec 2024
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Manager

Loyalty, Relationship

We purchased Sectra PACS through a reseller, and there are pluses and minuses to that. One plus is...

Dec 2024
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Manager

Culture

Sectra could help our reseller by using the model that Epic uses. When people take on Epic's...

Dec 2024
||
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Manager

Loyalty

There are certain things that we are going to purchase from Sectra that will help us get better...

Dec 2024
||
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Manager

Product

We love Sectra, and going with their PACS is probably one of the best decisions that we have made....

Dec 2024
||
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VP/Other Executive

Loyalty, Relationship

We have Sectra PACS' product, and we are considering expanding our use of Sectra's imaging platform....

Dec 2024
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VP/Other Executive

Relationship

Sectra is doing a better job of understanding the priority of our requests for service and the...

Dec 2024
||
(0)
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VP/Other Executive

Culture, Value

Sectra charges us for every little thing. For example, basic things like integrating a tool require...

Dec 2024
||
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Director

Relationship

Sectra’s support is good. It is a double-edged thing because if we call the support people and just...

Dec 2024
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Director

Relationship

Sectra has a great product. The software is probably the best, if not one of the best, out there. It...

Dec 2024
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Director

Value

In comparison to other PACS solutions where there might be features that just come as defaults,...

Dec 2024
||
(0)
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Manager

Relationship

All of Sectra’s support members are very quick to get back to us, and the support and service are...

Dec 2024
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(0)
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Manager

Operations, Product

Sectra PACS is very easy and user-friendly. When we put Sectra PACS together, our radiologists...

Dec 2024
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Manager

Relationship, Product

The biggest thing is that the downtime is slim to none, except for a ransomware attack years ago....

Dec 2024
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Manager

Relationship, Operations

We have been with Sectra for so long that we are on a first-name basis with a lot of their customer...

Dec 2024
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Manager

Value

The current functionality meets our needs. It could exceed our needs if we were to implement other...

Dec 2024
||
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Manager

Relationship

Overall, Sectra’s support has been good. We have had some issues here and there. On a relative...

Dec 2024
||
(0)
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Manager

Product

The radiologists love Sectra PACS, but the functional MRI is not theirs. We have integration with...

Dec 2024
||
(0)
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Manager

Operations

I don't know how much ongoing training we actually do with Sectra. I don't think we really have...

Dec 2024
||
(0)
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Manager

Loyalty, Value

With the current state of Sectra PACS so far, Sectra does avoid charging for everything, but I do...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Sectra is very good at being proactive. They have a monitoring dashboard that allows us to view the...

Nov 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We had an upgrade for Sectra PACS recently, and it was painful, but that is on us. We have some...

Nov 2024
||
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Analyst/Coordinator

Product

Sectra’s biggest challenge is keeping everybody who is moving from other systems to Sectra PACS...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I really appreciate the direction that Sectra is headed with their display protocols for Sectra...

Nov 2024
||
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Analyst/Coordinator

Product

Sectra PACS is absolutely the workhorse in radiology. It absolutely defines everything that we do in...

Nov 2024
||
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Analyst/Coordinator

Value

Sometimes I feel like Sectra is charging for every little thing. They have a new offering called...

Nov 2024
||
(0)
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Physician

Relationship

I have put in several PACS, and Sectra PACS has been by far the easiest and smoothest. I have...

Nov 2024
||
(0)
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Physician

Product

We had a pretty major update for Sectra PACS. That update went so well that I don't remember it....

Nov 2024
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(0)
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Physician

Loyalty

Sectra has a product called Sectra Amplifier Marketplace, and we want to use it, but we don't know...

Nov 2024
||
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Director

Loyalty, Relationship

There is a big question mark with Sectra as to the direction they are headed, and that is going to...

Nov 2024
||
(0)
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Director

Relationship

Sectra's service is unmatched in terms of the people I do service with. Sectra is absolutely...

Nov 2024
||
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Director

Culture

Sectra’s licensing has always been a challenge for us. They have several different levels of...

Nov 2024
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Director

Operations

I have not had an upgrade from Sectra recently. Normally, we do yearly upgrades, and one of the...

Nov 2024
||
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Director

Operations

Sectra's training is very good. They have excellent documentation that comes along with it. We have...

Nov 2024
||
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Director

Relationship

Sectra’s involvement has fallen off. We used to have a lot more contact from their salesperson, but...

Nov 2024
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Director

Product

Sectra PACS is a good program. Everything that it does, it does for us. It is user friendly. When I...

Nov 2024
||
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Director

Product, Value

Sectra PACS is an efficient solution and has been very positive for our organization.

Nov 2024
||
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CIO

Loyalty

We do not regret our decision from years ago to go with Sectra. Our radiologists are happy, the...

Nov 2024
||
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Director

Relationship

Sectra really doesn't call us. We have to reach out to them, so they can be more proactive in...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

My only issue with Sectra has been that they don't forecast budgetary issues very well. We are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The radiologists would quit if we switched to a different vendor other than Sectra. They have been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We did a major upgrade on Sectra PACS a bit ago. There were some issues that weren’t discovered...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Sectra PACS isn’t as easy to use as other solutions we have; it requires some training. Every time...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

PACS vendors, including Sectra, hold us hostage because it is expensive to change PACS. They do a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Everything has a cost with Sectra. When we ask for training, they give us a quote, even if the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The PACS space has gotten to a point where Sectra needs to do a better job integrating advanced...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Sectra PACS is not a bad product. It is stable, and we don’t have a lot of issues with it. Also,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are in a different time zone than Sectra’s support team, and their support closes when we are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra seems organized, and they are very proactive, which is a big plus for them. They reach out...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Sectra’s training could be better because it is really terrible. They don't do a good job training,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We are going through an upgrade for Sectra PACS, and the upgrade has not been going well at all. We...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

I have been less impressed with the training from Sectra. They need to provide better resources and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

The hanging protocols are the biggest issue I have as an end user of Sectra PACS. They don’t work...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sectra PACS is very user friendly, and it does everything I ask it to do. It is not a difficult...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are very happy with Sectra, and the support is wonderful. Whenever I call, I get to talk to some...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Sectra has been with us from beginning to end, even through some disasters. I have already...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra made a big improvement where they opened up a chat line feature so that we could at least get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Whenever Sectra does any product improvement or sends us information about new products they are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The beauty about working with Sectra is that they listen to us. They have open forums where we can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra has been good to us for many years, and we continue to see them step up for us over and over....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is very user friendly. Not everyone is computer savvy, but users are able to customize...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is pretty good about customer support. They monitor our system and put in help tickets for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Sectra has an outstanding product, but they do like charging for their features. I don't necessarily...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since we have been on Sectra PACS for so long, we have a lot of customizations. So sometimes when we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Sectra provides workflow best practices, guides, and stuff on their website for every version that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our end users say that Sectra PACS is really intuitive and easy for them to figure out. We have a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra has consistently delivered on everything we have asked them to do. There is someone at Sectra...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

For the transition to Sectra PACS, we pulled in individuals from other divisions throughout our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Prior to the transition, we had to implement new interfaces between our RIS and Sectra PACS. We had...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Sectra PACS is much better than our previous product. There are built-in capabilities, like 3D...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Sectra is exceptional on a day-to-day basis in providing support. They have done very well. That...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Right now, with a certain vendor, we have multiple hubs in a division. And with Sectra, we are going...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The rollout of Sectra PACS went better than planned. It went extremely well. Sectra knocked it out...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

With Sectra, there is a technical manager over the whole technical group that I generally talk to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Part of my perfect rating for service is not directly due to Sectra, but it does involve them. Our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Sectra is currently working on cardiology, and they have been for a while. They switched directions...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

With Sectra PACS, everything is priced higher than we think it should be.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We bought Sectra PACS through another company that Sectra works with, and that other company...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

The front-end users, who are really the radiologists and the technologists or the PACS...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Operations, Product

I don't know whether Sectra PACS is technically a thin client, but it doesn't require any...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Loyalty, Product

I noticed that there is a lot of information in Sectra PACS with things like hanging protocols....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Relationship

Our support team works with Sectra's people very closely. Those people almost feel like they are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Product

In terms of things that have gone well with Sectra PACS, no news is good news. The system is very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For our implementation, Sectra not only pulled people on-site to help but also offered urgent remote...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Sectra PACS has been very good. It is what we thought we were buying, and it is working very well.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sectra PACS is fairly intuitive. With just a tip sheet, we have been able to get the doctor on the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra’s support has been very good. The vendor has been giving our account to people who did the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our implementation, Sectra recommended LAITEK to us as a partner of theirs. We contracted...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

At one point, we had a question about a configuration in Sectra PACS. We had to pay professional...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are not getting a lot of proactivity from Sectra. We need to reach out to them right now.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra PACS has been very reliable. It has little to no downtime, and it works the way the vendor...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

To increase my overall satisfaction, Sectra could improve their communication about our upgrades and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Sectra charges for anything they do for us, including any license. They have special features that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is actually pretty good at being proactive. Sectra is good to work with as a vendor. If I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the big things we are dealing with right now is disaster planning. There is not a really good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't think Sectra does a very good job in functionality. Our ultrasound modality needs...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One of the things I like about Sectra PACS is its ease of use. It is a pretty easy application to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Sectra is approaching a cloud-based model for the future, and it is always good that they are...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The product is very easy to use and easy to support. When we do have to engage Sectra for support...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Ever since our implementation, we have had some issues in responsiveness from our account executive....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Sectra charges for everything. Their standard support isn't an issue if our problem is standard. But...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

I don't have a radiology background, and I have relatively zero PACS experience outside of this job....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We are doing an upgrade right now, and it has been very smooth. Sectra's implementation teams are...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Sectra PACS is phenomenal. The only complaints I have heard have been from people who are stuck in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

I would buy Sectra PACS again. Knowing what I know now, I probably would have upgraded our existing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One of the biggest things is Sectra and another vendor are supposed to be working together to more...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Sectra sees the world through European eyes, so when we start talking about needing templates, their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Sectra's support, we are in the pod model, so we have the same group of people assigned to work...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra keeps their promises; they don't promise anything unless they know they can deliver. Also, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Sectra continues to be a good partner, and we have discussions with them. Sectra continues to work...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Sectra PACS does exactly what Sectra promises. Sectra trains really well when they do offer the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish that Sectra PACS did a little bit more, but that is always pie in the sky. I wish that Sectra...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we did our cardiology implementation of Sectra PACS, I think it went pretty well, but it was...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the last couple of years, Sectra has redesigned how they do support, and that has definitely...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I really do receive my money’s worth. I am extremely happy with Sectra PACS. I think the service...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Sectra PACS, providers need to know what they are doing. Once they do, I think they are good....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

With Sectra, a lot of things went through our sales representative in the past, but now we also have...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

I can call the vendor and ask for different things under our service contract, and they don't charge...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For implementations, Sectra provides an adequate amount of support. That makes all the difference...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is easy to use and very reliable, and those two aspects are very big parts for us. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There could be an improved peer-review process. Right now, that process is just clunky. We don't use...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor responds well, but they could be a little more proactive on the front end without us...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are always some weird things that don't come through in Sectra PACS.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Sectra PACS is excellent. It has good technology, and it will warn users if things are being changed...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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