Sectra PACS Commentary

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During the implementation, there were delays. The entire department was originally supposed to go...

The transition to Sectra PACS went fairly smoothly. While we were moving to Sectra PACS, we were...

I mostly experience Sectra’s support secondhand. Usually, tickets are created through our IT...

I do like the customizability of Sectra PACS. I think having a flexible environment that's easily...

The training for Sectra PACS was superb. I’m very happy with the product.

Sectra is receptive to feedback, especially regarding the layout and functionality of the hanging...

I really do think Sectra has one of the leading PACS platforms right now.

We had one somewhat bumpy upgrade from one version to another. I think there were probably lessons...

Sectra's implementation was overall good. We hit a pretty significant snag with some historical...

Sectra has been good to work with, but there's maybe a little less of that partner feel.

We're gearing up for imaging AI, but we're still in the middle of our Sectra PACS implementation. We...

Sectra normally provides training. Our reseller will train us if we ask them, but they often point...

Things are still going well with Sectra. They've always been one of our top vendors when it comes to...

My personal goal is to get to one PACS. I don't think we can get rid of Cardiology Hemo, but Sectra...

The people at Sectra are really smart. When issues get escalated to Sectra, they turn around...

Sectra is super friendly. Everyone has the same goal. Everything’s about the patient. They are a...

I appreciate the usability of Sectra PACS. The way we can change it so it matches our preference is...

As Sectra has gotten bigger, I feel like tickets sometimes have gone on a little longer than they...

Sectra was quick to move to the cloud, and they are moving customers forward at a quick pace. It is...

We use Sectra PACS, and we also have another PACS. It has been interesting to see the differences...

If we have any suggestions, Sectra is very good about taking that feedback to their engineers. We...

Sectra has been very, very good to us in how they treat us. We're looking forward to the future with...

There are a couple of things I want to see enhanced in the solution. The search and sorting...

Sectra PACS works well for us. The speed at which we can view images and get images processed is...

If someone were considering Sectra PACS, I would let them know that the customer service is great....

Everything is expensive, but Sectra is there. They don’t try to nickel-and-dime us.

Sectra is very good with their customer service, so I can't think of anything negative really....

We’d like to have a workflow orchestrator. Sectra’s current worklist doesn't have quite the same...

Sectra is going through growing pains, but they've been pretty open and transparent that they're...

Sectra is consistently adding more features and functionality. They're working with us on a workflow...

We're looking at a cloud solution with Sectra right now, and Sectra is transparent about the...

Sectra does annual upgrades, which helps us stay up-to-date. Now we are on some outdated servers, so...

The system works. We don't have a lot of problems with it. The providers have no real complaints....

My biggest complaint is that Sectra has gotten very popular. For sales, contract revisions, and new...

Sectra provided some go-live support for Sectra PACS, and several items were added for follow-up. As...

We have a couple of outstanding issues left with the Sectra PACS implementation. Overall, everyone...

I felt as though we were being nickel-and-dimed by Sectra for items that were clearly in scope. If I...

At the Sectra PACS go-live, a few solutions were not configured correctly. Some of that should have...

Sectra PACS is a solid system. My biggest issue is Sectra's implementation timelines. If I request...

I have heartburn because of the way Sectra defines VNA. They have an imaging platform, but...

Sectra's implementation team tends to oversimplify issues in meetings and sometimes overpromises...

Right now, Sectra does not have variable-speed playback in their universal viewer. That's not on the...

It's been a while since I've actually had to do any training with Sectra, but when it's needed, I...

The biggest issue we've been dealing with with Sectra PACS is getting quotes for some of the things...

I have always enjoyed using Sectra PACS. There are a few frustrations, and they usually come from...

I have liked Sectra. I have used it for a long time. I think it is a really good system, and I like...

My main problem with Sectra PACS is in display protocols, and I know that that is sort of a problem...

We have our own IT team, so my support for Sectra PACS is pretty good because we have people who are...

One of my staff members wants to be able to take two points in three dimensions and know the...

Sectra does not have a teaching file solution that is at all good. Their display protocols need a...

We are leaving Sectra PACS because we wanted to consolidate all of the PACS in our organization, and...

We've been very, very happy with Sectra PACS. Its biggest strength is stability; it never goes down....

The improvement I'd like to see Sectra make is to improve the solution's intuitiveness because there...

Sectra is excellent to work with. They're very responsive and receptive to feedback. If we provide...

Sectra's biggest strength is that they have an excellent platform. The upgrades that they would do...

What could improve my experience as a customer is getting a quote in a timely manner. Also,...

I like that Sectra PACS is a highly reliable platform. It always seems to work.

Hanging protocols still mystify me. I don't know why Sectra doesn't use AI to configure them.

Sectra's support has gone down quite a bit. Their prioritization of us has gotten very bad. We...

We've had a long-term upgrade that we've been working on with Sectra, and when we'll get that has a...

We have been wanting to move to Sectra PACS for cardiology, which we contracted with Sectra for, but...

Sectra PACS works quite well. We have historically had some issues with latency, but I do not...

Sectra PACS has been remarkably stable. Our previous system would go down all the time. We have had...

Our people said that transitioning to Sectra PACS was like going from black-and-white TV to color...

Service could be a little quicker from Sectra. A couple of tickets have been festering. The vendor...

Sectra has kind of blown up in the last several years. We had one of their earlier iterations. What...

Sectra PACS is very user friendly. It works, and it is smooth and fast. It's my favorite PACS of the...

I believe I would rather go to the cloud with Sectra than stay on-premises because it feels...

It takes a long time to get quotes from Sectra. With the requirement to move to the cloud by a...

In a perfect world, I would dump Sectra PACS in a heartbeat for an entirely cloud-based solution...

We get our support for Sectra through a reseller, and we have to pay for a lot of things that I feel...

When our PACS was built, it was set up very poorly. Basically, what we got was the frame of a PACS,...

Historically, we've had a really hard time with Sectra wanting to work on our goals rather than what...

We’re dealing with a reseller for support with Sectra, but when I talk to other hospitals that have...

Sectra PACS isn't great, but it's good. It handles the images and does fine. It's not perfect, but...

We chose Sectra because a hospital we acquired already had them and because Sectra told us we could...

Sectra is very adamant about not giving the customer permissions. I have heard that some stuff is...

Being in the cloud with Sectra PACS is going pretty well. I was apprehensive about performance, but...

Sectra has been better. We have had some issues with stability, performance, and slowness,...

Sectra would be a strong contender today. I don’t know whether they would make the final cut because...

Support is where we have struggled a bit. We had problems for many years, and the response was...

Sectra PACS is very user-friendly and intuitive.

Sectra is leading in AI capabilities, and they have built their system in a way that accommodates AI...

Sectra is open to providing training whenever we need it.

From an IS perspective, we are probably trending down a little. I would not entirely put the fault...

The ongoing training with Sectra is extensive. Every year, from an IS perspective and an IT...

The cost of Sectra PACS has increased significantly over the past couple of years. Better support...

The overall performance of Sectra PACS has been trending downward, and we have had some...

Historically, the support team has been great when it comes to meeting our goals, listening to the...

On the monetary side, Sectra is wrapping more into the package. In some ways, that is good, but in...

Sectra PACS is user-friendly. Even if we do not get full training on it, it is pretty easy to figure...

I have never been through a formal training program with Sectra. I did sit with other trainers when...

Sectra’s support is not what it used to be. Their reaction time has gotten worse. It may have...

Currently, things are flowing fairly smoothly with Sectra PACS. We are in a good place. I have been...

Our previous PACS was sunsetted, so our organization looked into different vendors and the products...

Sectra is very engaged with our organization. They are a fantastic vendor to work with. We take any...

Sectra’s contracting is painful. They have terms that are very vendor friendly and are completely...

I think Sectra’s talent acquisition is not as good as it was in the past. I think they are growing...

Sectra is supporting some measure of Chrome with their new release; they have to. The underlying...

Sectra needs to stop charging so much. They were very ambitious in marketing their Sectra One...

Sectra PACS is stable. I think it is very radiologist friendly. The fact that it has pathology is a...

I am extremely satisfied with the vendor's support. It seems Sectra doesn't have a large call center...

Overall, our experience with Sectra PACS has been terrific. The vendor's platform, software, and...

In terms of where Sectra is going, nothing necessarily stands out as being significantly innovative....

We are moving to the cloud because Sectra is making us. They are no longer supporting on-premises...

Sectra is trying to improve. Certain things have been a roller coaster ride with them. Some of the...

For the most part, Sectra's training program has online videos, unless those are part of a larger...

From a radiologist's perspective, it is expensive for us to support Sectra PACS and figure out how...

We sometimes struggle to get responses and clear answers from Sectra's support. The vast majority of...

The shortcomings of Sectra PACS would happen with any PACS solution. The things I remain unhappy...

It has been so long since I have been through training with Sectra. There is room for improvement,...

I don't have too many complaints about Sectra PACS. We have been on the system for a long time....

A lot of online training is available through Sectra’s training website. For training, we mainly use...

Sectra is starting to integrate some AI into their system through Sectra Amplifier Marketplace....

We are hoping that Sectra will develop a functional worklist orchestrator as part of their product....

Things have been great this year, and we have had no problems with Sectra. The support team is...

Sectra PACS is certainly one of the top PACS products available in the market. It is very reliable...

I feel like we are still waiting to realize some of the gains of moving Sectra PACS to the cloud, so...

The promise is that once Sectra PACS is fully in the cloud it will be better and more streamlined,...

We are certainly spending a lot of money on Sectra PACS because we have had to pay so many overages,...

Sectra has not been fair and transparent with their ongoing charges, particularly given our recent...

Overall, our experience with Sectra PACS has been mixed. The on-prem system itself has been stable...

We have had some issues with additional support charges from Sectra. We have run into some things...

Sectra consistently delivers. There is still a lot to be done, and there are a lot of things that...

Sectra did well when setting up our training plan for our initial go-live with Sectra PACS, but they...

Sectra has basically said that, after 2028, they will no longer be updating the on-premises version...

Sectra is responsive and keeps on top of things. We have a regular meeting with the vendor where we...

Sectra PACS' strength is its stable operating system. The system's functionality meets radiologists'...

The system's peer review function and our ability to run reports for peer functions in the system is...

The product itself has been quite good. It is very fast and snappy; it has all the features that we...

Things with Sectra are outstanding. The relationship really is top-notch in every way.

The one negative of Sectra PACS to date is that we use a consolidated worklist. That means that...

We visit Sectra’s headquarters regularly and have high-level meetings with them. Their management...

I think that Sectra’s vision is excellent, but their delivery happens more at a European pace than...

There are solutions adjacent to the PACS that we would expect to already be available from Sectra,...

I recommend Sectra PACS. I recognize that people who use the main competing solution are also happy,...

Things are going very well with Sectra PACS. I’m very happy and satisfied with the solution. I used...

Sectra is consistently monitoring our system, so their support and training are very good. I like...

We have a good partnership with Sectra that is still growing and flourishing. Right now, Sectra is...

Sectra PACS is becoming a more widely adopted solution for radiology. Right now, it is primarily...

We had to pry a little bit to get training out of Sectra. The PACS admins struggled a little bit...

The only blemish with Sectra is that we have had multiple unplanned service outages. They are never...

Sectra PACS is meeting our goals. We have better end-user and provider access to images and reports...

My PACS admins are still getting to know the system, so there is some on-the-job learning and...

We had some difficulties with the Sectra implementation team, and we felt like things were a little...

Sectra PACS has saved us a boatload of money. We have seen strong value. Our previous solution was...

Sectra PACS is wildly popular, but we have had some performance-related issues, and we have talked...

Maybe it has always been normal for Sectra to charge like they do, but when someone feels like they...

Sectra is having significant issues scaling their support and services with their customer base. It...

There are infrastructure issues we have had for years, so we have always had infrastructure issues...

I don't feel like executive involvement exists with Sectra. My ratings have changed a lot from last...

Sectra PACS checks all of our boxes. I love being on Sectra's cloud. Patching is super easy. I can’t...

Sectra is unique in that we have a pod of support. We work exclusively with those people. I actually...

Sectra PACS being in the cloud has been working surprisingly well. It requires a dedicated fiber...

Sectra has one of the best implementation teams that I have worked with so far. Every single team...

I would recommend Sectra PACS without hesitation. The Sectra implementation team is just...

Sectra has done many integrations, and they are very knowledgeable, so things just seem to integrate...

I was super impressed by one thing right off the bat. We had an issue with our single sign-on on...

When we have projects for Sectra, we pay for their time, but they don't seem to mind doing little...

Sectra now charges a lot more for every little thing than other vendors do. However, Sectra is...

I am not an end user in Sectra PACS, but I have heard that the system is pretty good. We don't get a...

I don't think there are any gaps in regards to the system's functionality. We also don't have any...

Things have been very good with Sectra. They are definitely one of our top vendors, so I truthfully...

Sectra PACS is fast. It has a robust tool set, and is flexible with both EMR-driven and PACS-driven...

I want the vendor to improve the research side. The system is great in radiology, but in pathology,...

I would love to have external portals or external communication where we can receive images and...

The issue is that in pathology, it is really hard to call an image management system a true PACS;...

The training from Sectra is amazing. They are on track with that. Also, the vendor takes the lead in...

Our cloud conversion is taking Sectra a lot longer and a lot more resources than anticipated....

In terms of features and functionality, Sectra takes a little longer than we would like. We would...

Sectra is a solid and thoughtful company that seeks customer insight and delivers high-quality...

We have had a couple of sticking points with Sectra PACS. There are a couple of 3D and...

Overall, we have had a very positive experience with Sectra. I supported a competitor's PACS before...

It is very easy for new users to come in and understand the configuration of Sectra PACS. The...

Things with Sectra have been fine. We have always had a pretty decent relationship with them. They...

Sectra is very supportive. Their service and support are outstanding, and they seem to be very...

Sectra doesn't keep their promises about functionality. When the vendor releases new functionalities...

Sectra does a decent job of being proactive. We had a rough time with them a couple of years ago,...

Sectra PACS works just as Sectra says it does. It is easy to use. Sectra PACS has a worklist...

There is a big push for all of our locations to go to one PACS. Being on one platform would be good...

I have had no issues with Sectra not doing what they needed to do. Sectra has been very attentive to...

2We would like more executive engagement from Sectra. We are used to having that executive...

We are going to have to plan for the forced cloud migration of Sectra PACS. It is not something we...

The cost of Sectra PACS and the cost of other services are fairly competitive. I would absolutely...

Sectra is going to force everyone's hand. They will no longer be developing an on-premises PACS...

Sectra has a platform called Amplifier Marketplace where we can buy solutions that integrate...

Sectra is very customer focused. They know that without a strong PACS, they don’t have a company, so...

When we went live, Sectra asked us to identify superusers for our technologists. The vendor...

By using Sectra PACS, our productivity went up on day one. Beyond that, we have seen real outcomes;...

The auditing piece in Sectra PACS needs improvement. As a radiologist, I sometimes have to dig...

Sectra’s project team did a great job helping us organize the go-live project, solve problems, and...

For end users, the training was helpful, but Sectra PACS is just very easy to use. With some other...

For support, Sectra doesn’t just give us a number to call. They have divided their support people...

We would like to have more access to the audit trail from the actual application where we are...

We like the fact that Sectra PACS is so user-friendly. We have so many users, and we don't even have...

Sectra has come out with a new support design. They don't want to handle smaller clients anymore. No...

Sectra PACS is very nicely integrated with our practice management system, and we send information...

Sectra has one of the best support teams out there. That team is top notch. The team members...

Sectra kind of dropped the ball for our last upgrade. They normally contact me way ahead of time,...

We are really excited about AI technology, and it doesn't appear that Sectra PACS is as far along as...

Sectra charges a lot for their support, but they don't nickel-and-dime us for anything extra.

Sectra is incredibly effective at their implementations. They had excellent training when we first...

I like Sectra PACS' stability. There is consistent uptime, performance, and position satisfaction.

When we call Sectra’s customer service team, we get someone right away. We are never waiting, and we...

Sectra has already scheduled a meeting with us to prepare for the upcoming upgrade. During the...

Sectra PACS is very user-friendly. Anytime we want to fix, change, or move something, that is always...

Sectra is the leader for delivering new technology. And Sectra does a nice job with integration....

Sectra has had a couple of instances of downtime with our organization recently.

We receive support from Sectra when we keep up with their contracts, but at the same time, if users...

We are very happy with Sectra PACS. It meets all of our needs. The system is extremely easy to use,...