Cybersecurity Is Critical in Today's Environment
Sectra PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Director
Our overall experience with Sectra has been good. The engagement with our contact people is always...
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Director
We were merged with another hospital system that was moving to Sectra PACS. Our implementation was...
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Director
The ability to customize things can make it easy to overlook things. But it can be a little...
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Manager
There are promises that the vendor hasn't yet fulfilled, but I fully trust that those promises will...
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Manager
There are a lot of things that Sectra PACS can integrate with, and that makes our lives so much...
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Manager
We have had some issues with the vendor's support. There are some things that we see as critical but...
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Manager
Sectra PACS is easier to use than our old product was. Sectra PACS has good integration, and it is...
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Manager
The vendor's teleradiology setup doesn't always reflect what is actually happening in the system. It...
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Manager
Sectra is a good and strong company. They are relatively new in our state. They don't have a large...
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Director
Sectra PACS is extremely robust. We have had almost no issues with our PACS. It is integrated with...
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Director
The system gives us the ability to change medical record numbers very quickly and seamlessly, and it...
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Director
Our PACS administrator has a fantastic relationship with Sectra. We have had absolutely no issues in...
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Director
It is a shame to rave and rave about the system, but it has been a fantastic system for us. I am not...
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Director
We just simply haven't had any real downtime. We had one small issue, and it was a third-party...
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Director
I am going to get a shirt made that says "Sectra for Life." All joking aside, I came from another...
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Director
The updates from Sectra are really easy and quick, and we usually get them done over the weekend....
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Director
Sectra PACS is really easy to use, and our radiologists love it. We also have other specialists who...
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Director
Sectra PACS is not on the inexpensive side, but it is a solid PACS and is very reliable. We had...
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Manager
Thus far, ultrasounds have been a real thorn in my side ever since we have been live on Sectra PACS....
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Manager
We consolidated all of our PACS and are just using Sectra PACS. There were cost savings associated...
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Manager
Sectra was great during implementation. But now that we aren’t working with the implementation team,...
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Manager
During the implementation, we worked with a few people from Sectra that were great and knew their...
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VP/Other Executive
One thing we like about the product is that the viewer offers a lot of capabilities. That is why we...
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VP/Other Executive
We would like the product to have more capabilities in terms of image exchange offerings. We would...
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VP/Other Executive
We like Sectra's continuous involvement and the relationship we have with them. We get great...
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VP/Other Executive
We like the unique integration we have achieved between Sectra PACS and our other systems from...
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VP/Other Executive
This is not going to come as a surprise to any Sectra customers, but we want Sectra to sell the...
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VP/Other Executive
We use a PACS workflow for our radiologists. That works really well. Even though the PACS is...
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VP/Other Executive
The vendor has made great strides with their mammography modules. We would like to be able to move...
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Manager
Sectra PACS is simple to use. Sectra keeps coming out with innovations. They have a user group...
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Manager
My biggest issue is that sometimes when we place a service call, it can be days before the vendor...
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Manager
We opted not to get cloud storage from Sectra for our PACS because cloud storage was cost...
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Manager
Sectra offers good support. When I call Sectra, they resolve my issues remotely, and that is great....
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Manager
The reporting from Sectra PACS is pretty good. I can get good reports from the system as needed....
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Manager
We purchased Sectra PACS to claim storage space. We were able to reduce storage and costs because of...
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VP/Other Executive
One of Sectra PACS' strengths is its cost. There was a cost reduction for implementing the solution...
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VP/Other Executive
Sectra PACS needs to do what the vendor says that it will do. Sectra just doesn't have the depth and...
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Analyst/Coordinator
Sectra has a lot of training sessions available, and we can pick what we are interested in. They are...
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Analyst/Coordinator
Sectra’s support is great. They are monitoring the system, and a lot of times, they will call us and...
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Director
I have been using Sectra PACS for a long time and love everything about the vendor. They don’t make...
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Director
One of the things I love about Sectra is that they are a very proactive company. They monitor our...
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VP/Other Executive
The product functionality today is very good. I have no disappointments because of the consistency,...
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VP/Other Executive
At the outset, the system's back end looks complicated, but the reality is that after we deploy it,...
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VP/Other Executive
I would like the Sectra executives to consider more than just the radiologist user interface. That...
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VP/Other Executive
The application of Sectra PACS is very fast and intuitive, and really the users can get up and...
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VP/Other Executive
The vendor's team has been fantastic to work with in terms of the project, the rollout, and all...
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VP/Other Executive
Sectra PACS stands out as one of the very few PACS solutions that is a general PACS but also does...
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Manager
Sectra PACS is very good. The doctors have been very happy with the system. It has been very stable...
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Manager
Sectra has been rolling out a lot of plug-ins that have enhanced the product. Sectra has a web PI...
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Manager
Sectra has been great. We have one point of contact for support, and that contact has been very good...
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Manager
When we want quotations for new add-ons for the sales channel, sometimes the quotations take several...
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Director
We have a really strong interoperability team, and so does Sectra. Our imaging team is also very...
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Director
Sectra has been a really good strategic partner to us. They are an integral part of our process...
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Director
Sectra has a good radiology PACS, but it is very expensive. I can't say that it has more bells and...
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Director
Sectra is growing really fast in the US. Their growth has had an impact on how quickly they can...
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Director
We had a bumpy implementation that wasn't as smooth as we expected. We did work through that though,...
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Director
Sectra's display protocols are complex. They offer a lot of power, but we have to set them up, roll...
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Director
Sectra's upgrades always exceed our expectations. We normally plan on a four-hour downtime, but the...
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Director
It doesn't feel like Sectra's team has a lot of experience with large migrations. I wasn't sure...
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Director
We looked at Sectra's VNA, but we felt like it was more of an extension of their PACS. It has the...
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Director
We do a lot of migrations where we bring in exams from other vendors. We sometimes struggle to bring...
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CMIO
We have gone through a major technology upgrade. The vendor ultimately delivered what we needed...
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CMIO
Sectra has delivered some improvements for their weaker areas. If they haven't fixed something, then...
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Manager
There is always a training set up every time we have an upgrade, and Sectra gives us as much time as...
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Manager
In terms of proactivity, Sectra will catch things that we aren’t aware of and then send us an alert....
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Manager
Things with Sectra have been going really well. We had an upgrade, and they added some new things...
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Manager
Sectra doesn’t nickel-and-dime. It is just the licenses we have to pay for, but they are really good...
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Manager
Sectra PACS has worked well for us. Sectra has given us a lot of attention. That has been helpful....
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Manager
Sectra has quite a few licenses for some pretty expensive features. That is something that I wish...
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Manager
Sectra does a PowerPoint presentation for our administrators, but that program doesn't always...
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Manager
Sectra PACS has been able to integrate well with our homegrown solutions. We have been able to...
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Manager
Sectra PACS makes the solution easy for users because everything is visible. There aren't a lot of...
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Manager
It can take a while to get the help that we need from the vendor. Their support people aren't as...
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Manager
Sectra has grown as a company, so we don't get much executive involvement beyond their sales team...
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Manager
Technically, Sectra PACS is a very solid system. We have very few instances of downtime. It scales...
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Manager
Our support through our reseller has been really insanely wonderful. I work with a lot of companies,...
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Manager
We really don't do anything directly with Sectra. We have met with them over the years and talked...
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Manager
I get a pretty good response from Sectra's support team when I put in tickets. I would recommend...
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Analyst/Coordinator
The main thing we like about the system is that it is reliable. The system never goes down. We are...
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Director
Probably the best thing about Sectra PACS is that it is easily trainable for new users and...
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Director
When we initially purchased Sectra PACS, we decided on a certain toolkit as well. It was kind of...
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Manager
It is easy to look at different hospitals' workflows, decide on changes, and then implement the...
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Manager
I like Sectra's support staff. The customer service is really great. Outside of customer support, we...
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Analyst/Coordinator
Sectra keeps all their promises if they are reminded. We had an issue when we first went live where...
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Analyst/Coordinator
The best thing about Sectra is that they have an upgrade-specific team. So they are polished when it...
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Analyst/Coordinator
Our initial training with Sectra was very good. Before COVID-19, we had a couple of opportunities to...
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Analyst/Coordinator
The only reason I don’t give Sectra the highest rating on delivering new technology is that they are...
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Analyst/Coordinator
Sectra handles well absolutely any issue that requires an escalation. Their first-line support...
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Manager
I have no intention of getting rid of Sectra PACS. It is one of the most solid systems that I have...
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Manager
Sectra PACS' workflow works well for us. We don't use all of its functionality, but what we do use...
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Manager
Sectra PACS tries to keep their promises. There is a glitch in the system that the vendor knows...
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Manager
Sectra's service team, engineering team, and help desk have been stellar. Whenever I need something...
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Manager
Sectra doesn't provide us with training materials. Sectra PACS is a very easy product to understand....
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Manager
We get an upgrade from Sectra once a year. The upgrades are minimal, and they focus on the back end...
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Manager
I have people who I can escalate issues to, but I have never really had to do that. Sectra takes...
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Manager
I recommend Sectra PACS to someone every day. I have been impressed with this product. We have been...
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Manager
Sectra charges me for every little thing, but I don't feel nickel-and-dimed. It costs money to run a...
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Director
We love Sectra PACS. We are very happy with it. Sectra PACS is definitely an improvement on the...
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Director
The support people for Sectra PACS are available as frequently or as infrequently as I need. They...
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Director
The training we received for Sectra PACS was great. The trainer walked us through every possible...
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Director
When we were looking for a PACS vendor, I made sure that I got something that would grow and move...
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Director
Sectra PACS is very self-explanatory. It is laid out in a way that we really don't have to think...
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CIO
Sectra really needs to get their support team up to speed. I hope that this is a short-term problem,...
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CIO
I have a good relationship with a couple of people on the vendor's executive team. I feel like they...
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CIO
I was surprised to find out that we had to purchase peer review because we were purchasing a PACS. I...
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CIO
Sectra has talked up their analytics package, but I can't say that it is cutting edge or anything...
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CIO
We have had to set up a lot of things ourselves. I don't feel like Sectra has been very...
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CIO
I wish that we had more best practices from Sectra. I have heard that the vendor did those well in...
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CIO
It feels like Sectra is growing fast, and we are caught in the middle. They are trying to onboard...
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CIO
One of my issues with Sectra is the way that they nickel-and-dime us. It is getting out of hand. We...
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CIO
I have talked with different people at Sectra about a few issues, and they always seem surprised to...
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CIO
We went through an upgrade during the COVID-19 pandemic. We didn't feel like we had a lot of...
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CIO
In our recent training from Sectra, we felt like they were just checking off a box. They went over...
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Manager
Sectra doesn’t send me an invoice every time that I need help, so I would say that they are not...
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Manager
Sectra PACS is easy to navigate. Sectra is always putting out webinars that we can check out for...
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Manager
It seems like there is a longer turnaround time with our tickets, but that could just be because...
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Manager
Sectra PACS works fine and does everything that we need it to do. The system has real-time...
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Manager
When we create a ticket, it sometimes takes a bit longer than we would like to get someone to work...
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Manager
When we get a new feature, it is usually a different package. That is okay. Sectra adds a percentage...
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Director
Sectra was just phenomenal in everything they did for us. I would give the vendor executive...
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Analyst/Coordinator
We just did an upgrade, and it went fairly smoothly. The training was pretty good too.
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Analyst/Coordinator
I don't have a product to compare Sectra PACS to, but it is fairly simple. The workflow and...
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Analyst/Coordinator
We have purchased a couple of outside programs, and they aren't quite what we were expecting. My...
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Analyst/Coordinator
It is hard to navigate the website when entering a ticket. The vendor has revamped the ticket...
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Manager
I like the overall functionality and usability of the product. It is easy to manage.
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Manager
I don't like that the customer service has been a little slow lately. I think the delays are due to...
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Manager
We need a good audit trail system in Sectra PACS for easy access. We are working with them to add...
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Manager
Sectra has dedicated support for us, so for any issue, a support person is there. If that person is...
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Manager
We have a frequent executive meeting where people from all over with our higher management are...
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Director
Sectra is a global company. They are based in Sweden. I have met the CEO of the company personally....
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Director
Sectra has been a really good partner for us. They have been really helpful in long-term planning....
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Director
I think our satisfaction is going to stay the same in a year from now. We are looking to partner...
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Director
Sectra is really engaged for upgrades or troubleshooting. I have a task team that has a lot of...
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Director
When it comes to training, Sectra offers courses. Lately, the training has all been online. But they...
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Director
I can’t say enough about Sectra. They are great. If all my vendors were this good, my life would be...
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Director
The vendor is definitely really good at delivering new technology. We had a situation in the past...
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Director
Sectra is doing extremely well. A few years ago, Sectra came up with an easier way to transmit...
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Director
I have been at this organization for many years, and one thing that has happened particularly with...
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Director
I am trying to think whether there is anything the system doesn’t do. Sectra really partners with us...
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Director
In the past, Sectra did charge for every little thing. I brought that feedback to the user group...
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Director
Sectra really cares. I think they listen to us because we are a large customer, but we can partner...
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Director
We have great value for the product. I have been in the business for a long time. I have talked to...
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Manager
I think every system should have an audit feature built in. That is one thing Sectra PACS is...
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Manager
Sectra PACS is easy to navigate. The interface looks really good, and I can find anything I want...
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Manager
The solution is great. The functionality is improving all the time. We still use some third-party...
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Manager
Sectra's customer service and communication have always been top notch. The product is amazing. Our...
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Manager
One thing I don't like about Sectra PACS is the poor access to the licensing. We purchase our...
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Manager
Something Sectra could focus on is providing a RIS. Some systems out there operate as a RIS, PACS,...
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Manager
We make everything go through our EMR, and that is what drives our workflows. Sectra's relationship...
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Manager
Recently, Sectra has taken on a lot more work in the United States, and what is suffering now is...
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Manager
Sectra has basically integrated with TomTec for cardiology, and things seem to be taking off. Sectra...
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Manager
The vendor is doing an excellent job. We are very happy with them. They keep the software upgraded,...
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Manager
The vendor needs to develop some sort of RIS associated with the PACS, and I have discussed that...
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Manager
We have used Sectra PACS for many years. We have looked at other brands, and I think it is probably...
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Manager
The system is very stable. We do have a good relationship with the vendor, but the options for...
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Manager
There isn’t anything Sectra could improve necessarily; I know their company is growing very rapidly,...
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Manager
The way Sectra charges has changed a little over the years, but they still help us accomplish what...
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Manager
In 12 months, our satisfaction will still get the highest score. One of Sectra’s engineers was here...
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Director
We have been a Sectra PACS user for many years now. It has stood the test of time. We have had no...
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Director
Sectra is expanding rapidly and not providing the support portion for their customers. We have...
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Director
Sectra is going through a leadership change. Our satisfaction a year from now is dependent on who...
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Director
As far as receiving our money’s worth goes, my colleague is still reeling from trying to get...
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Director
In terms of nickel-and-diming, adding new functionality and separating functionality really should...
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VP/Other Executive
Sectra has been really good to us. They are like family. We have really moved from using them for...
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Manager
The vendor does very well at supporting us. They have high availability of support, and they respond...
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Director
I recommend the product. I am totally satisfied with the way it works, partially because we are in...
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Director
I have had zero problems with the implementation. Considering how it has worked for me in the field,...
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Director
Driving outcomes is hard for me to judge because out of the box, the system and functionality were...
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Director
I have never had to reach out to the support team. We did call about an issue, but the support...
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Analyst/Coordinator
Sectra is working on some things for us, but they could improve in certain areas. We want...
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Analyst/Coordinator
Sectra is great. Their whole team is involved. I would definitely recommend Sectra to a friend.
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Manager
The product is pretty good as far as PACS go. Our last vendor's product was not great. I like that...
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Manager
The anonymization could be a bit better. The vendor did an upgrade to try to make it better in terms...
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Manager
Sectra sends out a lot of emails. They actually do really great things. They send messages about...
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Manager
We like the fact that Sectra listens, and the suggestions we make appear in the product within a...
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Manager
Sectra could improve on some of the migration items. Migration isn't really their forte. They can do...
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VP/Other Executive
We usually don't get the newest or oldest things because we want bigger sites to have the newest...
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VP/Other Executive
We had a few bumps in our last implementation, but when we ran into roadblocks, Sectra was really...
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VP/Other Executive
We have some new technology pieces on our wish list, and while Sectra has a very solid PACS, it...
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VP/Other Executive
We have been pleased with the way Sectra has handled all of the changes during COVID-19. They have...
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VP/Other Executive
The support people and the people who work with us have all been great. We have had a good...
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Analyst/Coordinator
Sectra PACS is relatively simple to use. It does exactly what it needs to do and works great for us....
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Manager
What I like about Sectra PACS is the ease of use. The product can easily be picked up by new...
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Manager
Sectra PACS is a little more expensive than I expected. The vendor charges for things that should be...
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Manager
Many years ago, all the training from Sectra was on-site. The vendor now offers remote training,...
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Manager
Overall, Sectra is an exceptional company. They do a great job from service and sales to the product...
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Manager
We have to purchase a license to have some of the new functionality and technology added to our...
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Analyst/Coordinator
Sectra is good at answering any questions that we have about the training. Sectra's implementations...
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Analyst/Coordinator
Sectra's support isn't bad, but it isn't great. Sometimes we have to follow up on tickets because we...
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Analyst/Coordinator
I have worked with multiple PACS, and Sectra PACS is pretty user friendly and powerful. It has been...
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Analyst/Coordinator
One of the issues that we have with the solution is that the hanging protocols are very hard to maneuver....
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Manager
The product is very user friendly. We can easily find the information that we are looking for.
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Manager
There are different ways we are trying to view images in Sectra PACS. There are different workflows...
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Manager
Everybody nickel-and-dimes, but Sectra is quite reasonable with the packages that they offer us. We...
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Manager
COVID-19 had no effect on our viewing capabilities with Sectra PACS. With the way we configured the...
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Director
The quality of support is tricky for Sectra. The support is distributed per product. We get great...
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Director
Eventually, we get the outcomes we need, but it takes a lot of effort. The product is good, and our...
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Director
What I personally like most about Sectra is the executive involvement. I like that they are small...
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Manager
Usually, Sectra is fairly quick to respond. However, we sometimes have to ask Sectra things more...
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Manager
Sectra's executives are easily accessible, especially at the user group meetings.
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Manager
I feel like the responsiveness of Sectra's help desk has slowed down significantly in the last year...
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Manager
Sectra knows what they do, and they do it well. The vendor doesn't try to be something that they...
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Director
Sectra PACS is customizable. It has a lot of practical features. I like its post-processing capabilities....
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Physician
I like Sectra PACS very much. I have always liked it. The system is very user friendly and...
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Physician
Sectra keeps their promises eventually. Sometimes, they tell us that they are going to do something,...
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Physician
As far as I know, we are going forward with Sectra PACS indefinitely. I hope that we get to keep...
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Director
Sectra doesn't market their products well. The product has certain capabilities that they don't...
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Analyst/Coordinator
Every time Sectra has come out with something new, we have grabbed the free demo licenses and tried...
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Analyst/Coordinator
Sectra reaches out to us proactively. Sectra is very good with their monitoring tools that they use...
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Manager
I think my satisfaction with Sectra PACS will continue to stay high. I have been using this system...
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Physician
We have struggled with the system in different ways. A recent example was in terms of service and...
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Manager
We once did an implementation in the evening, but the process took a bit longer than expected. There...
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Manager
Every time I have had to call or meet up with Sectra PACS about issues, they have been available....
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Manager
Sectra PACS is superb. I can't see us without it. We have used Sectra's product for years, and it...
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Manager
I wish we could upgrade Sectra PACS further. I imagine that the newer version will blow us away....
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Director
We have been through several upgrades, and those have gone well. Sectra is still maintaining things,...
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Director
Sectra helped me out during COVID-19. Because of COVID-19, we are not getting the patients that we...
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Director
Sectra is trying to get their 3D reconstruction things going. Sectra integrates with other...
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Director
We have been with Sectra for years. We always wanted the ability to take our archive and go play...
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Manager
I have worked with other PACS solutions, and Sectra PACS is by far the best. I was previously at...
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Manager
Sectra PACS isn't cheap, but we have gotten our money's worth and more. We are very satisfied with...
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CEO/President
Our joint venture imaging center is a hospital and is not part of our health system, and they really...
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CEO/President
We work very closely with Sectra. We know a lot of their leaders. Because Sectra is a smaller...
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CEO/President
The layout of the Sectra PACS home screen is the most comprehensive of all vendors' systems. The...
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Manager
We are still fairly new to the system, so seeing whether Sectra charges us for every little thing...
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Manager
The integration issue we have right now is with the studies offline. From what I understand, we have...
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Manager
Sectra stays very competitive in the marketplace with new enhancements. One of the big reasons we...
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Manager
I would like to see better integration with our VNA. There are some issues and errors that we see,...
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Analyst/Coordinator
Sectra’s support is top notch. The vendor doesn’t nickel-and-dime us to death. The best thing I can...
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Analyst/Coordinator
We can get ahold of Sectra’s trainers if we need to. For any questions that we have, we can always...
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Manager
Sectra hasn’t really supported us in terms of COVID-19, but the product has been useful.
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Manager
For various reasons, we had a long project phase before we were able to go live. The primary reason...
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Manager
The system does its job well in that it allows for a lot of flexibility in the build, but the...
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Manager
Sectra has a lot of modules within the system that have to be purchased ad hoc to get the...
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Manager
The system does what Sectra says it will do. It allows us to ingest, review, and interpret studies....
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Manager
Sectra allows us to work with their engineers directly at some point in the ticket process, but that...
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Manager
Sectra’s service manager and our executive manager who supports us from the Sectra side have been...
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Manager
The implementation has been really difficult. But the quality of the product is good. In terms of...
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Manager
For radiologists, I would give the solution a very high score. For technologists and everyone else...
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Manager
I don’t know whether I have had executive involvement. The executives were involved when we were...
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Manager
I think my rating will increase once we have the analytics piece in place, but the solution doesn’t...
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