Sectra PACS
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

Sectra PACS is on the cutting edge of PACS, and I like the user interfaces and interoperability...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We use a local Sectra vendor who is very good. We don't use Sectra's direct support. Our local...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The only issue I have with Sectra is that they have staffing issues and we aren’t getting support...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For our first or second major upgrade, we had some major issues. We have all learned from those...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Anytime we have ever asked for training, the vendor has been okay with training us.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our PACS administrator would be willing to go through whatever training that is needed to allow us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We haven’t actually requested many things for the vendor to do, so they have done great with just...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I am hoping that we and the vendor will be able to staff our organizations better in the future and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra PACS' design is stable and reliable. The vendor is not pushing the envelope with upgrades...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The biggest issue that we have had with Sectra is that they are not able to deliver or even provide...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

In terms of training, Sectra is really good.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra could implement a better automatic linking process for images. The linking is very manual,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Unfortunately, Sectra PACS is not part of our long-term plans. We were purchased by another...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Sectra PACS’ biggest strengths are its ease of use, the ease of support, and the product’s...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra keeps all their promises. They are one of the best vendors we work with. I only have good...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have very good engagement from Sectra; they have been a very solid partner for our organization....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Overall, everything has gone really well with Sectra PACS. We worked really well with the vendor’s...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our radiologists enjoy Sectra PACS a lot. It is a very powerful system and has been very stable and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With Sectra PACS, our radiologists, technicians, and clerical staff don't have to get into much...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra needs to hire more account representatives. The software is amazing, but I have not been...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra has great customer service. Everybody is very helpful. We can call and get a human being...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The product is really great. It is consistent, and the downtime is minimal. Sectra PACS is very...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I don't think that Sectra PACS has kept pace with the front-end tools for radiologists. There are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are very fond of Sectra PACS. It is a very user-friendly platform, and we are definitely fans....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor seems to consider most customer suggestions, and they have a great implementation team...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

My one complaint would be about the vendor’s dose-tracking piece. Sectra has a way to go in terms of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We might be moving to Sectra's cloud-based solution, so that will determine our future satisfaction....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra is very on top of things. If we have an issue, we can hear back from the vendor, and someone...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra's upgrades are very detailed. Every time we do an upgrade, we go through some training, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is fast. We get a lot of feedback about how the user interface is easy to learn and use....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are a lot of features and functions baked into Sectra's PACS, and that is really nice. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would definitely recommend Sectra to others in our world with the caveat that people need to have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Sectra doesn’t do everything the way I want them to, but they are straightforward about what they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration with imaging and the hanging protocols are very clunky to work with. We are actively...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation for our most recent upgrade was 100% flawless in every way. The implementation...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra has a typical tiered-support model. We can either enter the ticket online or call Sectra....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our radiologists don't want additional training; they are particular about their time. However,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We hear about updates, patches, and things like that from Sectra. But outside of that, I can't think...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We would like to have training materials, like documents and videos, that Sectra could disseminate...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support team might not always be able to fix my problem, but I am talking to the same people all...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The overall functionality of the system is fine. When we have slowdowns, it is really hard to tell...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We came out of a PACS that was built by a radiologist for radiologists. So it was very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra has a lot of solid basic functionality, but it is basic. For example, their chat needs to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We would like to have an account manager; we don't want a salesperson, but we want someone to manage...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is probably being hit like everybody else with staffing issues. That is probably why...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is careful not to promise things they can't deliver. I can’t really think of a promise that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We went live during COVID-19, so everything was just crazy. Sectra fumbled a bit on a router...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We certainly have had some good things in terms of the vendor supporting our integration goals. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use for the end user with Sectra PACS is pretty high; there is a lot to learn. Our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We wouldn’t say Sectra meets all of our needs because of the nuclear medicine tools that are pretty...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

From a support perspective, Sectra PACS has been very stable for the most part. We have some ongoing...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There are a lot of support issues that the vendor resolves pretty quickly, and I do think that they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had an extremely fast-paced rollout implementation, and we did it all during COVID-19. There was...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The product's uptime is very good. We hardly ever have any downtime issues, and I really don't have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I would tell another organization that Sectra PACS is a high-quality PACS that is easily...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Sectra PACS is integrated with our dictation system. That makes things really nice because we just...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sectra has been good to us. Their people are responsive and engaged. Over the last year or so, we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor's support people are good. They are well trained, and they understand the system. Sectra...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would like to see the vendor improve at keeping their promises. I don't think that they purposely...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have had several calls with the vendor's executive team. Things are hit and miss depending on the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Sectra is in pursuit of new revenue and making a dollar. It feels like now that we are locked into a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The vendor's training has felt like a choose-your-own-adventure book. The training does not feel...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We work with an IT resource on the Sectra side, and that individual has gone above and beyond. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have been live for a while. We hoped we would be in a different spot by now. Things with Sectra...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The implementation and upgrade processes are not organized, nor does Sectra have the resources they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Sectra's gold support is not only inconsistent but also virtually nonexistent. We have had issues...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Often, the only resources that seem to have a grasp on the system are those in Sweden, and getting...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Sectra has no means of performing routine system patches with the platform, and it appears we will...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We chose Sectra because they are a PACS company. Their PACS wasn't just part of another division of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation was good. The vendor gave us a whole team, and that team worked with us and was...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We can tell that Sectra is popular now, and they are the belle of the ball. The vendor hasn't ramped...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training was good. All of our training was online, and that was okay because we had the training...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

In terms of the responsiveness of Sectra’s service after the go-live, they have a support line and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a big issue that wasn’t Sectra’s fault. Sectra diagnosed it and told us about the issue. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has a good support system where they monitor things, but I would like a better interface...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I know that Sectra PACS works well for private practices. A really small place that is extremely...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sectra is very good at delivering new technology. Anytime there is anything new, they are ready....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we started our relationship with Sectra, they knew us very well, and there was a lot of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We were having some trouble with Sectra’s support years ago, but it has gotten a lot better....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra’s training is good. It is usually web based. The vendor goes over new releases in conference...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Things are not bad with Sectra. Sectra’s status quo for their support has not improved, but the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Sectra PACS is very user friendly. It is very easy to make a worklist and get images from multiple...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra is a partner. It is easy to get them to come to the table with us. They may not always be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra has a very slow turnaround time for support tickets they don't deem important, and that has...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra does very well at sharing what is coming. Sectra is a European-based company, so a lot of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would love to have only one PACS. Sectra does not offer a good option for cardiology, so we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Sectra PACS integrates well with our EMR and our voice recognition solution. We have integrated the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We like the way the command center is coming along. It gives us helpful information as a leadership...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the peer review tools, and we like to keep an eye on the RVU reports so we can see where we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are busy, and one of the things I like about Sectra PACS is the multienvironment capability. It...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra is good at asking for feedback and using it as they develop the product. We have contributed...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Sectra has dipped on the support side, and it feels like our recent implementation was not as solid...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I have gone through training in the past with Sectra, and it was a good experience. When we went...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra has had a lot of changes, including changes in the President and the COO. We have also seen a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We still think Sectra has the best PACS, and we probably hold them to a higher bar than our other...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a good relationship with Sectra and feel they have the best PACS out there.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We use Sectra's PACS with a VNA from another vendor, and things integrate well together, and on the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Sectra integrates really well with our EHR, and things are seamless for the users. We have had a few...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Sectra’s availability for support is great, and the technical support teams are very knowledgeable....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

The upgrade features that come to Sectra PACS are good enhancements. The implementation process is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Everything is working really well, and we are very pleased. If somebody were looking for a new PACS...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

Sectra PACS is what we direct people to in terms of linking out to an image directly from our EMR;...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When we need to get top-level people involved, we can do that more easily with Sectra than with our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There is no ongoing training from Sectra. Sectra had no training documentation to give us at the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is growing too fast. I know why the vendor is growing, but they are not prepared. Sectra's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra is trying to oversell but is underperforming. They want to say they can do a bunch of things,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Our engagement with Sectra is not what we thought it was going to be. We thought Sectra's product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our migration with Sectra was a nightmare and took well over a year. We had to keep prodding the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

For the implementation and for a recent upgrade, Sectra provided us with adequate resources for the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra is struggling with providing resources to support us when we identify issues that need their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra is always very good to work with, and they always work with us to get training scheduled. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

From a service perspective, Sectra is very responsive. They get their leadership group involved.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra can develop better access or control for users’ security points. Right now, things are very...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Sectra PACS is a really strong product for us. We know up front what we are getting and what we are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The Sectra product is less buggy than the other products that we have. End users like radiologists...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have an account manager at Sectra who is very engaged and has been with us for as long as I can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It would be nice if our Sectra sales representative called me a little more often for long-term planning....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I can't say enough good things about Sectra; I am very happy with them. The product is solid, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we purchased the product from Sectra, we had an expectation that once we signed the statement...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra does do a pretty decent job of scheduling and performing upgrades. Sectra PACS has some holes...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Sometimes the Sectra system freezes up and images will not continue to load. We have had that issue...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Sectra PACS has its pros and cons, and we would probably not purchase it if we had the choice again....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Sectra very rarely comes anywhere close to meeting our service level agreements. They do not offer a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Sectra PACS works great in the hospital environment if the hospital owns all the equipment and all...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra needs to significantly increase their help desk support team or their support staff in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have had some support challenges with Sectra where we ran into workflow challenges for our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The new functionality for hanging protocols does not meet our expectations. Hanging protocols are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra PACS is an expensive product, but it is comparable with other PACS products. I would tell a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had Sectra PACS for several years now. I know that there are many hospitals around us that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our biggest issues come up when a patient changes their name. We have to merge the patient's records...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra is proactive when it comes to monitoring our system. With the vendor's monitoring service,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The way one of our solutions is integrated with Sectra's system is nice because we do not have to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Now that we are live with Sectra PACS, we are actually moving to a PACS-driven workflow. I think the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra PACS had a lot better features for our radiologists than other solutions did. The experience...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The site visit we went on for Sectra was positive. We went with the safe version of their product,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Sectra PACS is configurable to a fault, and there are still a lot of things we need to work out with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

During the implementation, we just decided to go live without some of the hanging protocols in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra is very engaged. The vendor is definitely willing to help with anything, and they are good to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sometimes when we put too much data into Sectra's software, the system is not as easy to use and is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is a cloud-hosted system, and the vendor has done a good job with that. I am glad that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our people like the system. No news is good news. Our people aren't complaining about the system,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We do regular updates for the system. Every time Sectra comes up with additional tools and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra's support is pretty good. One of the reasons that we left our previous vendor was that their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some little things in the system that the vendor could work on. We can submit proposals...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Until we go to their new all-inclusive platform, Sectra will nickel-and-dime us for everything.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The one thing that Sectra does have going against them right now is their hanging protocols. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I can't say today that Sectra keeps all of their promises, though they also don't tell us things...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra has a scalable PACS, and we have been able to expand the work we do and move the product...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would like to give Sectra better scores in a few areas because they have a good PACS, but they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training from Sectra leaves a lot to be desired. We got a bunch of videos and a quick crash...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We added a hospital after our go-live, and it was really easy to implement Sectra PACS, so that was...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a regular ongoing meeting with Sectra where we join with our leadership, and the vendor...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We liked the product's functionality and Sectra's overall focus when we were making our decision. We...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Sectra is strong on the radiology side, and we also liked what they told us about cardiology, though...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We looked at a lot of PACS solutions, and most of us agreed during the selection process that Sectra...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support from Sectra is not good. To be fair, I should say the people who we work with on the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would say that we would 100% buy Sectra PACS again. There are a lot of poor PACS vendors out...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been struggling with Sectra, and things have not been as good as they were before. I can't...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Right now, Sectra PACS is part of our long-term plans, but if we were going back, I would recommend...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We started off with a good training session when we got the product. Things have changed. Our last...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been hearing about Sectra DoseTrack for some time, but it is still not ready and seems...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

We bought Sectra PACS and were willing to pay a premium at the recommendation of another larger...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration of Sectra PACS has been a disappointment. We are struggling with integrating the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the benefits of having Sectra PACS is the ease of use and the vendor's overall understanding...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s support is miserable, and they constantly tell us the support is like that because they are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our radiologists experienced an issue where image transfers would not load within Sectra PACS. We...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra does a good job of monitoring our system and letting us know when there are issues, but they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

One of the things I am struggling with right now is getting quotes for new modules. Sectra has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Sectra monitors our site and notifies us if they see that there is an issue. Sectra PACS definitely...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The solution itself is good. The tools that we have are good, and it looks like Sectra is developing...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Sectra avoids nickel-and-diming us, although there have been a few times when I have been surprised...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of ease of use, the product is almost perfect. Sectra PACS is robust. The product does...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra PACS is great at managing licenses, and we have complete control over our query and retrieve...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I want an improvement with the product's audit logs, and Sectra says that improvement is coming in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

There might be a solution better than Sectra PACS out there, but Sectra PACS is working. There are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

All our doctors have their own preferences. Each doctor wants to view different things because there...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

If we need to change the product's interface, Sectra will charge us.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I want to be able to assign resources to projects. Everybody is in that boat right now. The option...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The ease of use might be a little different for some. Some end users struggle with Sectra PACS....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra is doing great in their communication between the customer and the team the customer needs or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With where we are on the product, the functionality doesn’t meet all of our needs. One upgrade we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that Sectra PACS is continuously evolving and that the vendor is adding new updates. I really...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s customer service has some room for improvement. Sometimes, the vendor doesn't get back to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Sectra provides a conference every year for ongoing training.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra has incorporated the ability to open up tickets on their website and their portal. But I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The radiologists are pleased with the solution. That is what is important to me. The thing that has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With our last vendor, we had to tell them to start embodying some third-party functionalities within...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would absolutely buy Sectra’s system again. Sectra’s integrity is amazing. Our previous vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We receive instant support as soon as we call or email. We have regular meetings and things that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We purchased the system through a third-party vendor of Sectra, Electromek, and Electromek does not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We would like it if there were a way for a radiologist to know that they have viewed all of the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra’s system allows us to customize specific roles that are assigned to certain users. I can...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

JCAHO makes us follow certain guidelines for ED radiology discrepancy reporting systems and things...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra PACS is a good product that is easy to navigate and has a good workflow.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor does not offer support for issues in a timely manner. Our pain points are definitely the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have been a big fan of Sectra for a long period of time. I have seen them change and grow. For the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support and overall strategic side of Sectra are getting lost. Sectra is more focused on sending...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There are a lot of newer people at Sectra, and the turnover has been hard on the customers who came...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

A while back, we were trying to implement a new CD burner into the environment, and we were all set...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would like to see the vendor keep up-to-date on their technical documentation. The vendor's system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We would like to keep Sectra's PACS, but we are probably not going to have that option. That...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Getting new users acclimated to the PACS takes some time. There are a few ins and outs that aren't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an account executive who is in contact with us frequently. If I have problems, I have a tech...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like how user friendly the system is; it is pretty simple and straightforward. It is easy for us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra keeps their promises with the exception of promises about response time. The vendor is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Sectra avoids nickel-and-diming. We just pay one fee for the service and everything.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our experience with our Sectra sales representative has been pretty poor. That person has often...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

What went well during implementation was Sectra working with us and being on-site. They had a large...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We haven't had to request any additional training. Sectra offered to do some ongoing training for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We updated one of our systems, so we were working on an integration with that product and Sectra...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The thing that users really seem to like the most about the system is easy access to the tools. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra's training manuals are really great. They are easy to get through, and the information is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have gone to Sectra fairly frequently with beginner questions. We have had a couple of issues, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet with our account executive, and whenever we talk, they have already gone through our tickets...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I find the system's logs to be a little difficult, and the flexibility with reporting is not what I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

People from Sectra have been in touch with us to make sure we are satisfied with the product. They...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Sectra PACS has a cross-platform worklist, which is absolutely fantastic. With that feature, we are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is fantastic, and their support people handle any questions that we are stumped on. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The learning curve for Sectra PACS is very easy. The navigation panes are very easy to understand. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The people that gave us technical and clinical training were top notch.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

There is an upgrade to the system that needs to take place, but we have to pay for it. That is one...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Upgrades to the system are available, but there are pieces that Sectra advertises as if they are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We hear about things that are going to be available in the next upgrade, and we get excited about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My satisfaction with Sectra being proactive is mostly based on the monitoring systems that they have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The auditing service is not great at all. We got more information when we had another vendor doing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra has a very competent project management team that walks us through everything ahead of time....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Whenever we have any systems that need to be interfaced with Sectra's solution, Sectra is very good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sectra’s technology is far more advanced than the previous system we had. Because of that, the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra's PACS is fantastic. I am amazed by how few problems we have.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a regularly occurring executive meeting with Sectra where they meet with us and do some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra is working on a new model for their large customers, and Sectra is building a team to support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Until recently, Sectra's support was top tier compared to the service that we got from the other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

New functionalities aren't always available on the versions of the system that the vendor says that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

If there is one dollar to be made, Sectra will try to make that dollar, no matter what their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Sectra doesn't do a good job of selling their products. Their marketing is fine, and they have their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra does decent, quality upgrades. Their upgrades may not bring substantial improvements, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some specific things that stand out about the system's ease of use. Users can figure out...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra's deployment and project teams were excellent. The vendor's support isn't quite where it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is an amazing company to work with. The vendor knows their market, and they perform extremely...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sectra PACS is a stable system. It is the most robust PACS that we have ever had. The vendor is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our end users sometimes complain about the number of clicks that it takes to do additional things in...

May 2022
||
(0)
 Thank you  Helpful