Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Sectra PACS Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/22/2021 12:55:58 PM and Model.EvProductId = 1814

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Functionality and Upgrades

We have used Sectra PACS for many years. We have looked at other brands, and I think it is probably...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very stable. We do have a good relationship with the vendor, but the options for...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There isn’t anything Sectra could improve necessarily; I know their company is growing very rapidly,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The way Sectra charges has changed a little over the years, but they still help us accomplish what...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In 12 months, our satisfaction will still get the highest score. One of Sectra’s engineers was here...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been a Sectra PACS user for many years now. It has stood the test of time. We have had no...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sectra is expanding rapidly and not providing the support portion for their customers. We have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra is going through a leadership change. Our satisfaction a year from now is dependent on who...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

As far as receiving our money’s worth goes, my colleague is still reeling from trying to get...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

In terms of nickel-and-diming, adding new functionality and separating functionality really should...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sectra has been really good to us. They are like family. We have really moved from using them for...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor does very well at supporting us. They have high availability of support, and they respond...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I recommend the product. I am totally satisfied with the way it works, partially because we are in...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I have had zero problems with the implementation. Considering how it has worked for me in the field,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Driving outcomes is hard for me to judge because out of the box, the system and functionality were...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I have never had to reach out to the support team. We did call about an issue, but the support...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra is working on some things for us, but they could improve in certain areas. We want...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra is great. Their whole team is involved. I would definitely recommend Sectra to a friend.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is pretty good as far as PACS go. Our last vendor's product was not great. I like that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The anonymization could be a bit better. The vendor did an upgrade to try to make it better in terms...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra sends out a lot of emails. They actually do really great things. They send messages about...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like the fact that Sectra listens, and the suggestions we make appear in the product within a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra could improve on some of the migration items. Migration isn't really their forte. They can do...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We usually don't get the newest or oldest things because we want bigger sites to have the newest...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had a few bumps in our last implementation, but when we ran into roadblocks, Sectra was really...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We have some new technology pieces on our wish list, and while Sectra has a very solid PACS, it...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have been pleased with the way Sectra has handled all of the changes during COVID-19. They have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support people and the people who work with us have all been great. We have had a good...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra PACS is relatively simple to use. It does exactly what it needs to do and works great for us....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

What I like about Sectra PACS is the ease of use. The product can easily be picked up by new...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra PACS is a little more expensive than I expected. The vendor charges for things that should be...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Many years ago, all the training from Sectra was on-site. The vendor now offers remote training,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, Sectra is an exceptional company. They do a great job from service and sales to the product...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have to purchase a license to have some of the new functionality and technology added to our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sectra is good at answering any questions that we have about the training. Sectra's implementations...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra's support isn't bad, but it isn't great. Sometimes we have to follow up on tickets because we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have worked with multiple PACS, and Sectra PACS is pretty user friendly and powerful. It has been...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the issues that we have with the solution is that the hanging protocols are very hard to maneuver....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very user friendly. We can easily find the information that we are looking for.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

There are different ways we are trying to view images in Sectra PACS. There are different workflows...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Everybody nickel-and-dimes, but Sectra is quite reasonable with the packages that they offer us. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

COVID-19 had no effect on our viewing capabilities with Sectra PACS. With the way we configured the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The quality of support is tricky for Sectra. The support is distributed per product. We get great...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Eventually, we get the outcomes we need, but it takes a lot of effort. The product is good, and our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

What I personally like most about Sectra is the executive involvement. I like that they are small...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Usually, Sectra is fairly quick to respond. However, we sometimes have to ask Sectra things more...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra's executives are easily accessible, especially at the user group meetings.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I feel like the responsiveness of Sectra's help desk has slowed down significantly in the last year...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra knows what they do, and they do it well. The vendor doesn't try to be something that they...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra PACS is customizable. It has a lot of practical features. I like its post-processing capabilities....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like Sectra PACS very much. I have always liked it. The system is very user friendly and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Sectra keeps their promises eventually. Sometimes, they tell us that they are going to do something,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

As far as I know, we are going forward with Sectra PACS indefinitely. I hope that we get to keep...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Sectra doesn't market their products well. The product has certain capabilities that they don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Every time Sectra has come out with something new, we have grabbed the free demo licenses and tried...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra reaches out to us proactively. Sectra is very good with their monitoring tools that they use...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I think my satisfaction with Sectra PACS will continue to stay high. I have been using this system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have struggled with the system in different ways. A recent example was in terms of service and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We once did an implementation in the evening, but the process took a bit longer than expected. There...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Every time I have had to call or meet up with Sectra PACS about issues, they have been available....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Sectra PACS is superb. I can't see us without it. We have used Sectra's product for years, and it...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I wish we could upgrade Sectra PACS further. I imagine that the newer version will blow us away....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have been through several upgrades, and those have gone well. Sectra is still maintaining things,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sectra helped me out during COVID-19. Because of COVID-19, we are not getting the patients that we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra is trying to get their 3D reconstruction things going. Sectra integrates with other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have been with Sectra for years. We always wanted the ability to take our archive and go play...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have worked with other PACS solutions, and Sectra PACS is by far the best. I was previously at...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra PACS isn't cheap, but we have gotten our money's worth and more. We are very satisfied with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

Our joint venture imaging center is a hospital and is not part of our health system, and they really...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We work very closely with Sectra. We know a lot of their leaders. Because Sectra is a smaller...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The layout of the Sectra PACS home screen is the most comprehensive of all vendors' systems. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are still fairly new to the system, so seeing whether Sectra charges us for every little thing...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration issue we have right now is with the studies offline. From what I understand, we have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra stays very competitive in the marketplace with new enhancements. One of the big reasons we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see better integration with our VNA. There are some issues and errors that we see,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra’s support is top notch. The vendor doesn’t nickel-and-dime us to death. The best thing I can...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We can get ahold of Sectra’s trainers if we need to. For any questions that we have, we can always...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra hasn’t really supported us in terms of COVID-19, but the product has been useful.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

For various reasons, we had a long project phase before we were able to go live. The primary reason...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The system does its job well in that it allows for a lot of flexibility in the build, but the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sectra has a lot of modules within the system that have to be purchased ad hoc to get the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system does what Sectra says it will do. It allows us to ingest, review, and interpret studies....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra allows us to work with their engineers directly at some point in the ticket process, but that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s service manager and our executive manager who supports us from the Sectra side have been...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The implementation has been really difficult. But the quality of the product is good. In terms of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For radiologists, I would give the solution a very high score. For technologists and everyone else...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t know whether I have had executive involvement. The executives were involved when we were...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think my rating will increase once we have the analytics piece in place, but the solution doesn’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have spent a lot of money on the application not just directly to Sectra. We have spent money on...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The customer support has been a primary issue. The implementation strategy of the application has...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s support needs to transition away from using only email. We don’t get phone numbers or any...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am attempting to work with Sectra, and they are providing their executive manager that is attached...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are some additional modules that I just learned about that have functionality that I have been...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Considering the major issues we have had with the use of the application in our environment, knowing...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra’s engineers are very knowledgeable. They understand the product well, but they provide very...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra has created a new training since the pandemic started. It is called Lunch & Learn, and Sectra...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Sectra lacks training materials. The reference guide only lightly goes over what a module is and how...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We were shown capabilities during the sales pitch that are available only if we have other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

From a support standpoint, we have a support reseller that works directly with us. We have really...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was some additional functionality that we were told about, but we haven't taken advantage of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution is very popular with the radiologists. It is also used by key partners in many of our...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see Sectra’s out-of-the-box PACS system support cardiovascular imaging a little bit...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would not buy this product again. The system has some pretty serious workflow issues. If I were to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Initially, Sectra was unable to correctly implement the product, and they have never fixed it. The...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's display protocols do not work as promoted. Sectra sells the product as though the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I get emails from the executive leadership at Sectra. They have user group meetings, so I give them...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that the system is scalable and configurable. It works well for our organization, and it is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are some things that I wish were included in the product, and we wish there was an easier...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I guess that Sectra supported us through COVID-19 very well. We are a bit unique because of the way...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn't necessarily avoid charging for every little thing. We are a little unique in that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is very easy to use. Some of our specialists use some of Sectra's other tools, and that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is a huge upgrade from what we used to use. It is so much easier to use for the end...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I know Sectra will deliver new technology, but that is just not happening as quickly as we want....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t really ever have problems with Sectra keeping promises. I don’t deal with the billing part...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are not all the way there yet when it comes to our integration goals, but I think that is mostly...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is very reliable. It is almost like our power supply. We don’t pay much attention to it...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have had some struggles, but I would definitely lean toward buying the system again. I am hoping...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is not what we thought it would be. When we purchased it, Sectra had a few wins at...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There seems to be some disconnect between what we thought Sectra’s services were and what they are,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The problems we are having aren't all at the application level. We have had some networking issues...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have used other PACS solutions, and I feel that Sectra PACS is probably the easiest for the end...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes we scan paperwork into an exam, but it really would be nice if we could scan it into the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sectra is probably one of the better PACS solutions out there. It does really well for us. It has a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We just had a huge upgrade with Sectra. They have some products that will be coming out later this...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra keeps all of their promises; they really do. Sometimes we expect things to be done a little...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have our cardiology PACS from another vendor, and I have heard about a lot of problems that my...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell others working with Sectra to not think that any question is too stupid. Sectra is very...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Things are going well with Sectra. They do a really good job of getting back to me, taking care of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The PACS is stable and has the current features that radiologists are looking for. Sectra PACS has...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Sectra's engagement with us. Our account executive is in constant contact with us. That...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the fact that Sectra has annual user meetings. The ability to speak with other customers...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We would like Sectra PACS to have tighter integration with cardiology, echo, and cath viewing....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Anytime there is an issue with integration, it is because of the other systems that we have Sectra...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes the support from Sectra is so quick and easy, but then other times I have to bother them...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t deal with the purchasing side of things, but my boss would say that Sectra nickel-and-dimes...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra PACS is very easy for everyone to use. We don’t have too many issues, and Sectra does listen....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Sectra was better in terms of price than the other vendors we looked at. Their system could do more,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We haven't experienced a big surge of COVID-19 like other facilities in large metro areas, but...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

One area where Sectra has lacked a little bit is in training my team.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is stable. Its ability to add integrated AI from third-party products is outstanding. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sectra has been supporting us very well during the COVID-19 crisis. They have been very available...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

With our speech recognition software, the integration is unidirectional. We were used to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I like how easy the system is to use, and I also like the service that we get. Sectra bends over...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

I only have experience with purchasing one PACS solution, and it seems like a lot of money for what...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra's executives take a very interactive role with our organization.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If Sectra offered a good alternative for a cardiology PACS, we would probably go with them so that...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sectra has just started offering ongoing training again. We can do a lunch and learn through Webex,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are very happy with the solution and have been for a long time. Sectra PACS is pretty intuitive....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sectra is starting to roll out their web portal for the help desk. That way, if I don't want to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a few issues with Sectra in the past that we are still working through, and Sectra is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sectra is one of the only PACS vendors that has their own specialty section within their...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Overall, our satisfaction has definitely increased. Over the years, our satisfaction wasn’t very...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had an ongoing issue for a few years that hasn’t been completely resolved and that has been...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the products or features that Sectra has released in prior releases don’t work in their...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would definitely highlight that Sectra is one of the best vendors in the industry. Their user...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like Sectra, and things are going well. However, we do see some areas where Sectra is having...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really like Sectra PACS. It has been like night and day when compared to our last vendor's...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The radiologists feel like Sectra PACS is very easy to use and has a lot of features and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Sectra has helped us become more self-sufficient, so the training has been a little bit spotty....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sectra’s display protocols are complex, and because they are complex, they aren’t as strong or as...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We were very happy with Sectra in the beginning, and we are still happy. However, we are patiently...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We need a good auditor system that works, and there is no good way to know who is doing what in...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I know what we pay for other PACS. When comparing those to Sectra, for the number of exams and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have been using Sectra PACS for years and have never had any downtime. It is a very simple...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor could be better about not charging us for every little thing. There are a lot of license...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is pretty good reaching out to us if we are experiencing some sort of issue, like a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution does a great job of integrating with our EMR.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don’t really have executive involvement other than Sectra's user meeting; aside from that, we...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor could be quicker to resolve issues. It would be nice if the first person we spoke with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We really don’t have any serious complaints about the vendor. The vendor is always up to date with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor does a good job with upgrades. They go through the upgrades with us, and they send us a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is definitely easy to use and reliable, and it doesn’t have a lot of downtime. It is...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A few right-click options would make things a little better. Sectra has taken that idea to their...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The system is definitely part of our long-term plans. I wouldn’t even give a second thought to...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sectra tends to come through with all their promises. We always get upgrades quicker than we expect,...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Sectra is very good at not charging us for things. When we need service from them, they are there...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Sectra provides us with a lot of training things and training classes. They are really good about that....

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would rate Sectra highly regarding their executive involvement. We have access to the higher-ups...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports