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Sectra PACS Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
From a support standpoint, we have a support reseller that works directly with us. We have really...
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Manager
Functionality and Upgrades
There was some additional functionality that we were told about, but we haven't taken advantage of...
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Manager
Interfacing and Integration
The solution is very popular with the radiologists. It is also used by key partners in many of our...
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Manager
Functionality and Upgrades
I would like to see Sectra’s out-of-the-box PACS system support cardiovascular imaging a little bit...
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Director
Functionality and Upgrades
I would not buy this product again. The system has some pretty serious workflow issues. If I were to...
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Director
Implementation and Training
Initially, Sectra was unable to correctly implement the product, and they have never fixed it. The...
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Director
Functionality and Upgrades
The product's display protocols do not work as promoted. Sectra sells the product as though the...
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Manager
Relationship
I get emails from the executive leadership at Sectra. They have user group meetings, so I give them...
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Manager
Functionality and Upgrades
I like that the system is scalable and configurable. It works well for our organization, and it is...
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Manager
ROI / Cost (care and feeding)
There are some things that I wish were included in the product, and we wish there was an easier...
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Director
Service and Support
I guess that Sectra supported us through COVID-19 very well. We are a bit unique because of the way...
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Director
ROI / Cost (care and feeding)
The vendor doesn't necessarily avoid charging for every little thing. We are a little unique in that...
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Director
Functionality and Upgrades
The product is very easy to use. Some of our specialists use some of Sectra's other tools, and that...
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Manager
Functionality and Upgrades
Sectra PACS is a huge upgrade from what we used to use. It is so much easier to use for the end...
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Manager
Service and Support
I know Sectra will deliver new technology, but that is just not happening as quickly as we want....
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Manager
Service and Support
I don’t really ever have problems with Sectra keeping promises. I don’t deal with the billing part...
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Manager
Interfacing and Integration
We are not all the way there yet when it comes to our integration goals, but I think that is mostly...
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Director
Functionality and Upgrades
The system is very reliable. It is almost like our power supply. We don’t pay much attention to it...
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VP/Other Executive
Future Outlook
We have had some struggles, but I would definitely lean toward buying the system again. I am hoping...
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VP/Other Executive
Functionality and Upgrades
The product is not what we thought it would be. When we purchased it, Sectra had a few wins at...
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VP/Other Executive
Functionality and Upgrades
There seems to be some disconnect between what we thought Sectra’s services were and what they are,...
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VP/Other Executive
Service and Support
The problems we are having aren't all at the application level. We have had some networking issues...
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Manager
Functionality and Upgrades
I have used other PACS solutions, and I feel that Sectra PACS is probably the easiest for the end...
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Manager
Functionality and Upgrades
Sometimes we scan paperwork into an exam, but it really would be nice if we could scan it into the...
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Analyst/Coordinator
Functionality and Upgrades
Sectra is probably one of the better PACS solutions out there. It does really well for us. It has a...
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Analyst/Coordinator
Functionality and Upgrades
We just had a huge upgrade with Sectra. They have some products that will be coming out later this...
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Manager
Relationship
Sectra keeps all of their promises; they really do. Sometimes we expect things to be done a little...
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Manager
Service and Support
We have our cardiology PACS from another vendor, and I have heard about a lot of problems that my...
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Manager
Lessons Learned
I would tell others working with Sectra to not think that any question is too stupid. Sectra is very...
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Manager
Service and Support
Things are going well with Sectra. They do a really good job of getting back to me, taking care of...
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Manager
Functionality and Upgrades
The PACS is stable and has the current features that radiologists are looking for. Sectra PACS has...
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Manager
Relationship
I like Sectra's engagement with us. Our account executive is in constant contact with us. That...
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Manager
Relationship
I like the fact that Sectra has annual user meetings. The ability to speak with other customers...
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Manager
Interfacing and Integration
We would like Sectra PACS to have tighter integration with cardiology, echo, and cath viewing....
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Manager
Interfacing and Integration
Anytime there is an issue with integration, it is because of the other systems that we have Sectra...
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Manager
Service and Support
Sometimes the support from Sectra is so quick and easy, but then other times I have to bother them...
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Manager
ROI / Cost (care and feeding)
I don’t deal with the purchasing side of things, but my boss would say that Sectra nickel-and-dimes...
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Manager
Functionality and Upgrades
Sectra PACS is very easy for everyone to use. We don’t have too many issues, and Sectra does listen....
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Manager
Win/Loss - Why they were selected (by current clients)
Sectra was better in terms of price than the other vendors we looked at. Their system could do more,...
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Manager
Service and Support
We haven't experienced a big surge of COVID-19 like other facilities in large metro areas, but...
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Manager
Implementation and Training
One area where Sectra has lacked a little bit is in training my team.
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Manager
Functionality and Upgrades
The product is stable. Its ability to add integrated AI from third-party products is outstanding. We...
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Manager
Service and Support
Sectra has been supporting us very well during the COVID-19 crisis. They have been very available...
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Manager
Interfacing and Integration
With our speech recognition software, the integration is unidirectional. We were used to...
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Manager
Service and Support
I like how easy the system is to use, and I also like the service that we get. Sectra bends over...
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Manager
Sales and Contracting
I only have experience with purchasing one PACS solution, and it seems like a lot of money for what...
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Analyst/Coordinator
Relationship
Sectra's executives take a very interactive role with our organization.
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Analyst/Coordinator
Functionality and Upgrades
If Sectra offered a good alternative for a cardiology PACS, we would probably go with them so that...
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Analyst/Coordinator
Implementation and Training
Sectra has just started offering ongoing training again. We can do a lunch and learn through Webex,...
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Analyst/Coordinator
Functionality and Upgrades
We are very happy with the solution and have been for a long time. Sectra PACS is pretty intuitive....
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Analyst/Coordinator
Service and Support
Sectra is starting to roll out their web portal for the help desk. That way, if I don't want to...
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Manager
Relationship
We have had a few issues with Sectra in the past that we are still working through, and Sectra is...
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Manager
Functionality and Upgrades
Sectra is one of the only PACS vendors that has their own specialty section within their...
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Manager
Future Outlook
Overall, our satisfaction has definitely increased. Over the years, our satisfaction wasn’t very...
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Manager
Service and Support
We have had an ongoing issue for a few years that hasn’t been completely resolved and that has been...
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Manager
Functionality and Upgrades
Some of the products or features that Sectra has released in prior releases don’t work in their...
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Manager
Relationship
I would definitely highlight that Sectra is one of the best vendors in the industry. Their user...
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Manager
Relationship
We like Sectra, and things are going well. However, we do see some areas where Sectra is having...
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Manager
Functionality and Upgrades
We really like Sectra PACS. It has been like night and day when compared to our last vendor's...
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Manager
Functionality and Upgrades
The radiologists feel like Sectra PACS is very easy to use and has a lot of features and...
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Director
Implementation and Training
Sectra has helped us become more self-sufficient, so the training has been a little bit spotty....
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Director
Functionality and Upgrades
Sectra’s display protocols are complex, and because they are complex, they aren’t as strong or as...
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Director
Future Outlook
We were very happy with Sectra in the beginning, and we are still happy. However, we are patiently...
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Director
Other Observations & Comments
We need a good auditor system that works, and there is no good way to know who is doing what in...
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Director
ROI / Cost (care and feeding)
I know what we pay for other PACS. When comparing those to Sectra, for the number of exams and...
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Director
Relationship
I have been using Sectra PACS for years and have never had any downtime. It is a very simple...
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Manager
ROI / Cost (care and feeding)
The vendor could be better about not charging us for every little thing. There are a lot of license...
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Manager
Service and Support
The vendor is pretty good reaching out to us if we are experiencing some sort of issue, like a...
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Manager
Interfacing and Integration
The solution does a great job of integrating with our EMR.
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Manager
Relationship
We don’t really have executive involvement other than Sectra's user meeting; aside from that, we...
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Manager
Service and Support
The vendor could be quicker to resolve issues. It would be nice if the first person we spoke with...
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Manager
Interfacing and Integration
We really don’t have any serious complaints about the vendor. The vendor is always up to date with...
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Manager
Implementation and Training
The vendor does a good job with upgrades. They go through the upgrades with us, and they send us a...
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Analyst/Coordinator
Functionality and Upgrades
The system is definitely easy to use and reliable, and it doesn’t have a lot of downtime. It is...
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Analyst/Coordinator
Functionality and Upgrades
A few right-click options would make things a little better. Sectra has taken that idea to their...
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Analyst/Coordinator
Future Outlook
The system is definitely part of our long-term plans. I wouldn’t even give a second thought to...
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Analyst/Coordinator
Relationship
Sectra tends to come through with all their promises. We always get upgrades quicker than we expect,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Sectra is very good at not charging us for things. When we need service from them, they are there...
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Analyst/Coordinator
Implementation and Training
Sectra provides us with a lot of training things and training classes. They are really good about that....
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Analyst/Coordinator
Relationship
I would rate Sectra highly regarding their executive involvement. We have access to the higher-ups...
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