Shift Admin Scheduling Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:24:10 AM and Model.EvProductId = 187496

Commentary Summary

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Neither
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Negative
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User Commentary

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Director

Other Observations & Comments

Shift Admin is still involved with us. There is a setup that has to be done on their side that we...

Aug 2020
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Director

Functionality and Upgrades

Shift Admin Scheduling is high maintenance because of our providers and schedulers and the support...

Aug 2020
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Director

Technology

Shift Admin Scheduling is scalable. We have hit a roadblock, but we have started looking at the...

Aug 2020
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Director

Relationship

Shift Admin is fantastic. They have been a really good partner, and they get along with our team....

Aug 2020
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Director

Service and Support

Shift Admin puts out updates and enhancements. They usually let us know about those things before...

Aug 2020
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Director

Functionality and Upgrades

Shift Admin Scheduling is flexible and great, and the vendor does a lot of custom solutions. But...

Aug 2020
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Physician

Functionality and Upgrades

When it comes to scheduling and pulling reports, the system is pretty easy. It is very useful in...

Aug 2020
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Physician

Functionality and Upgrades

The product is designed to minimize the manual plating of schedules. I would like to see more...

Aug 2020
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Physician

Other Observations & Comments

The vendor is trying to deliver new technology. Their attempt is good, but there is still potential...

Aug 2020
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Director

Interfacing and Integration

I would give ShiftAdmin a high rating for supporting our integration goals. We don’t really use them...

Aug 2020
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Director

Functionality and Upgrades

I would give the overall quality of the system a high rating because it is an investment in...

Aug 2020
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Director

Functionality and Upgrades

The system is so simple to use. The people that have problems using it are either computer...

Aug 2020
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Director

Other Observations & Comments

I haven’t really had a need for new technology. I would like integration with the EMR, but no one...

Aug 2020
 Helpful

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Director

Service and Support

Shift Admin’s support has been very online based. There are no phone calls. I don’t think I am...

Aug 2020
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Director

Service and Support

Shift Admin does not really come to me for service things unless I go to them first. Most things are...

Aug 2020
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Director

ROI / Cost (care and feeding)

Shift Admin has done very well with driving tangible outcomes. They gave us the support we needed to...

Aug 2020
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Director

Functionality and Upgrades

As long as Shift Admin continues to provide a quality product, I can’t see us wanting to change...

Aug 2020
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Director

Service and Support

Shift Admin has been very good about keeping their promises. There are a couple of things here and...

Aug 2020
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Director

ROI / Cost (care and feeding)

Shift Admin does not charge us for every little thing. I am not aware of any charges beyond the...

Aug 2020
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Director

Functionality and Upgrades

I have not had recent experiences regarding learning the product, but when I did have to learn the...

Aug 2020
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Director

Service and Support

The product works well and as promoted. Anytime we ask about an issue, Shift Admin is really good...

Aug 2020
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Director

Other Observations & Comments

I don’t think I have ever talked with people beyond the first level of support, but I also have...

Aug 2020
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Director

Functionality and Upgrades

Overall, Shift Admin Scheduling has pretty intelligent software. It is very effective. I did some...

Aug 2020
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VP/Other Executive

Implementation and Training

The initial training was great. When I had questions, I would get responses or phone calls pretty...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The solution works really well. It is great for me as someone who makes the schedule, and it is...

Aug 2020
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VP/Other Executive

Relationship

Our account manager answers my questions very promptly. I always get a quick response and a phone...

Aug 2020
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Physician

Other Observations & Comments

I don’t know whether I would buy the product again. I would probably do more market research before...

Aug 2020
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Physician

ROI / Cost (care and feeding)

I wouldn’t know whether the vendor charges for every little thing. If they do, it is not obvious....

Aug 2020
 Helpful

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Physician

Relationship

There isn’t any ongoing training. We get initially trained on the system, and that is really it, and...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

I think the system is a good program for the end users. They find it pretty easy to switch shifts...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I don't think we have had overcharges, and the solution is not expensive. I have already recommended...

Aug 2020
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Physician

Service and Support

We like Shift Admin’s people. They do a great job, and their program is great. They are very...

Aug 2020
 Helpful

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Physician

Other Observations & Comments

The product’s ease of use depends on how savvy the users are. Older people can’t use the system very...

Aug 2020
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Physician

Technology

The platform is kind of clunky. It is like a DOS platform instead of a user friendly Apple platform....

Aug 2020
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Director

Functionality and Upgrades

In terms of tangible outcomes, one of the biggest things was handling the shifts and the location...

Jul 2020
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Director

ROI / Cost (care and feeding)

ShiftAdmin is actually one of the best when it comes to keeping their promises. There is definitely...

Jul 2020
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Director

Service and Support

Fortunately, we had been using the product for the actual physicians for a while before we added the...

Jul 2020
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Director

Interfacing and Integration

When it comes to interoperability, ShiftAdmin has been actually one of the quickest to help with an...

Jul 2020
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Director

Functionality and Upgrades

On the design side, the one thing that we have wanted to improve is the website look. It sometimes...

Jul 2020
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Director

Functionality and Upgrades

The system meets all of our needs. Even with everything going on during the COVID-19 crisis, the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

When we were first using the system, it attracted a lot of attention, and I met with a lot of...

Jul 2020
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Manager

Functionality and Upgrades

Overall, our experience as a department has been great. That is partially because of where we came...

Jul 2020
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Manager

Service and Support

I am most impressed with the vendor’s tech support and customer service. The support people are very...

Jul 2020
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Manager

Implementation and Training

It is kind of hard to remember everything about the implementation. Several years ago was when we...

Jul 2020
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Manager

Lessons Learned

When it comes to the product working as promoted, we have a lot of people who we are trying to work...

Jul 2020
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Manager

Functionality and Upgrades

As far as interoperability goes, I don’t work so much on that end. We have a billing department that...

Jul 2020
 Helpful

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Manager

Service and Support

Any areas of improvement are more or less under construction or consideration with ShiftAdmin....

Jul 2020
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Manager

Sales and Contracting

Overall, the vendor is pretty decent when it comes to delivering new technology. There are...

Jul 2020
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Manager

Service and Support

The vendor’s support is excellent. I would give the support people a 10 out of 9 if I could....

Jul 2020
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Manager

Service and Support

I am not sure who is a part of the vendor’s executive team. I believe I know one individual who is...

Jul 2020
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Manager

Service and Support

The vendor keeps their promises in the long run. Through COVID-19, they have kept up their same...

Jul 2020
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Manager

Functionality and Upgrades

The vendor has a high-quality algorithm for generating schedules. That has changed our operations...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We reviewed another platform a couple of years ago, and it didn't meet our needs as well as Shift...

Jul 2020
 Helpful

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Director

Service and Support

I would recommend the system to a friend or peer. ShiftAdmin’s customer service is excellent in...

Jul 2020
 Helpful

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Director

Other Observations & Comments

We have a unique schedule because of different programs in our facility; there are a lot of...

Jul 2020
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Manager

Functionality and Upgrades

We were using a different scheduling calendar before Shift Admin Scheduling, and it was a nightmare...

Jul 2020
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Manager

Functionality and Upgrades

The system doesn’t allow me to filter doctors’ requests for days off. If a doctor wants a day off,...

Jul 2020
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Manager

Service and Support

I worked very closely with the vendor in the beginning. They trained me on how to use the solution,...

Jul 2020
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Manager

Implementation and Training

The vendor has a good training tutorial. When new providers come on, I don’t have to teach them how...

Jul 2020
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Manager

Implementation and Training

The vendor created rules for us based on our needs, and they did that relatively easily. The...

Jul 2020
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Manager

Technology

I would like to see the vendor develop a mobile platform so that people can access the solution from...

Jul 2020
 Helpful

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Manager

Service and Support

We use Shift Admin Scheduling for our EDs. We have had to make some real-time adjustments to...

Jul 2020
 Helpful

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Manager

Relationship

The vendor is extremely accessible and timely in their responses. We have had issues that have come...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

All the integrations and implementations have been seamless. We have brought a variety of different...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I would 100% buy Shift Admin Scheduling again. The vendor is very accommodating and doesn't...

Jul 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

I would buy the product again if that were my decision to make. I don't think the vendor...

Jul 2020
 Helpful

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Physician

Other Observations & Comments

The system isn't integrated with any other software. One department is the only place that uses it...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

The system is an online web interface; it is not software that I download. I don't do any upgrades....

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

I would recommend ShiftAdmin to anyone who asks. We have a pretty difficult schedule with a lot of...

Jul 2020
 Helpful

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Physician

Relationship

I can't say that I have really worked with the vendor during COVID-19. The program has worked fine...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor has been very clear about not charging for every little thing.

Jun 2020
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Director

Implementation and Training

The vendor's ongoing training has been great. I would definitely give them a high rating for training....

Jun 2020
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Director

Functionality and Upgrades

The system does exactly what we ask it to, and any challenges I have had with it have more to do...

Jun 2020
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Director

Functionality and Upgrades

The system is rather specific. We can limit requests for schedules only at the shift level, but...

Jun 2020
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Physician

Service and Support

ShiftAdmin realizes that each client is a little bit different, and they really go out of their way...

Jun 2020
 Helpful

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Director

Service and Support

I haven't had to reach out to the vendor directly for support during the COVID-19 crisis, but every...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our experience with Shift Admin has been very good. We have been using the product for years. It is...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Shift Admin charges per user, and that is straightforward. We know what the pricing is going to be;...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system performs a fairly basic function. It creates a schedule for us. The outcome is a usable...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We like the system very much. We have been using it for a long time. It definitely satisfies our...

Jun 2020
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Director

Functionality and Upgrades

The Shift Admin product is really easy to use, and it is the best product we have seen for our...

Jun 2020
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Director

Service and Support

Shift Admin provides everything we need. I didn't see a difference in support before and during...

Jun 2020
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Director

Sales and Contracting

When we were watching demos and purchasing the product, Shift Admin was totally involved. The...

Jun 2020
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Physician

Service and Support

When it comes to creating my group's schedule, my needs are complicated and nuanced. The flexibility...

Jun 2020