ShiftWizard Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
So far, everyone that we have worked with on ShiftWizard's team has been really responsive. Nothing...
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Operations
I have had a lot more experiences with executives from another vendor we work with. I have had very...
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Loyalty
When we moved to Workday, part of our goal was to reduce the number of vendors and applications that...
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Operations, Product
ShiftWizard Scheduling serves most of our needs for scheduling. The vendor’s support people are...
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Relationship
We have given some feedback over the years as the vendor has done upgrades that haven't been...
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Relationship
We have a representative who we route most of our stuff through, and they are helpful, nice, and...
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Operations
We implemented ShiftWizard Scheduling and then implemented our ERP. ShiftWizard made promises that...
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Loyalty
The ability for the nurses to change shifts with ShiftWizard Scheduling on their phones has been...
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Loyalty, Relationship
ShiftWizard is a little bit newer than our previous vendor. Their product development isn't there...
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Operations, Product
ShiftWizard automatically rolls out updates every couple of months. Those updates aren't optional,...
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Loyalty, Operations, Product
Knowing what I know now about ShiftWizard, if I were to do everything again, I would go with a bit...
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Culture, Relationship
The person from ShiftWizard who we deal with is awesome. When we put in a case, we then forward it...
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Relationship
ShiftWizard has a ticketing system for customer support, and we were told that it didn't have the...
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Culture, Loyalty, Value
When we went with ShiftWizard's system, it was considerably more expensive than what we had. We went...
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Product
We have found that there is a security issue on the ShiftWizard Scheduling app that doesn't exist...
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Relationship
ShiftWizard responds pretty quickly when we turn a ticket in or call. Also, ShiftWizard has this...
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Culture
ShiftWizard gave us a straight quote, and we had to stay within that parameter. If we went outside...
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Relationship, Operations, Product
ShiftWizard is upgrading things, and they do these little as-needed upgrades. Also, there have been...
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Relationship
ShiftWizard doesn’t reach out and tell us about errors that they know are going on. We have liaisons...
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Product
When ShiftWizard originally developed the solution, I think it was built for something smaller. We...
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Operations
We opened back up a part of our organization that had been closed for a bit, and we thought that...
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Operations
There are things we now know that we should have done on the front end, and ShiftWizard should have...
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Relationship, Value
I would like quicker and more time-efficient outcomes from ShiftWizard as opposed to having to wait...
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Product
ShiftWizard Scheduling was touted as something that was going to be really great. When we started...
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Relationship, Product, Value
When we send things that need to be worked on into ShiftWizard Scheduling or ask for things to be...
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Product
The ShiftWizard Scheduling app is just terrible. It is good for looking at the schedule, but that is...
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Operations, Product
ShiftWizard Scheduling is a mess, and it glitches. There was so much more the vendor could have done...
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Product
Once the user gets the hang of ShiftWizard Scheduling and gets past the hang-ups, it is easy to...
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Product
When we went live with ShiftWizard a few years ago, we were passed around with liaisons, so things...
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Relationship
Our ShiftWizard liaison tries to get things done, but at the end of the day, getting a solution is...
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Product
Some of our employees work a certain pattern schedule that doesn’t change, but we are unable to...
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Operations, Product
I really like the newest upgrades to ShiftWizard Scheduling, but I'm not sure where all the upgrade...
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Relationship
I wish there were an easier way to get somebody from ShiftWizard to contact us in real time to...
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Relationship, Product
When we log onto ShiftWizard Scheduling, we get messages on the top bar that will tell us when...
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Product
ShiftWizard Scheduling is good for what we use it for. It is really easy to use self-scheduling, and...
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Product, Value
There are definitely some things that ShiftWizard's solution could do better, but in general, the...
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Culture, Operations
ShiftWizard's solution works as promoted, but it could have some features that we don't even know...
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Operations, Product
I like the product, but I hate the new format of ShiftWizard's solution from the recent upgrade. It...
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Product
There are some glitches with ShiftWizard's app at times, and that is somewhat annoying to people...
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Operations
ShiftWizard's implementation methodology is not as strong as it needs to be, and they don't...
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Relationship, Product
The analytics and reporting capabilities are a bit immature. Our ability to see across the...
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Loyalty, Relationship, Product
ShiftWizard is incredibly responsive to making changes. They are very committed to doing stuff, but...
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Loyalty, Product
ShiftWizard Scheduling is user friendly, has very little downtime, and is web based. Other than...
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Operations
There was a lack of communication skills of the ShiftWizard Scheduling educator during the original...
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Operations, Product
ShiftWizard Scheduling is built on icons, and no other solution does that, so there is a steep...
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Relationship
The vendor's support is awesome. I was on a first-name basis with one of their resources when we...
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Product
ShiftWizard Scheduling has never really been able to produce the type of reports that we were able...
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Product
The function of ShiftWizard Scheduling is really good. ShiftWizard updates the system quite...
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Loyalty, Product
ShiftWizard Scheduling doesn't really integrate with any of our systems. The problem with that is...
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Relationship
The service for ShiftWizard is a little difficult because when they change account managers, we...
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Value
ShiftWizard keeps all of their promises. Anytime I go to them for anything, they follow through with...
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Relationship
ShiftWizard is very slow with their support, and we are still not familiar with all of the reports....
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Operations, Product
ShiftWizard does upgrades every couple of weeks, but they give us a heads-up. The upgrade is usually...
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Product
The feedback I have received on ShiftWizard Scheduling is most managers seem to like it. They find...
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Loyalty
ShiftWizard's system is 100% part of our nursing team's long-term plan. But we have another solution...
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Product
We have done a lot of integration from ShiftWizard's system to our timekeeping solution, so the...
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Product, Value
We have tried to create experts on ShiftWizard's system within our team. There is simple stuff. For...
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Product
I don't use the reporting functionality in ShiftWizard's system that much anymore. It can be a...
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Relationship
If I place a ticket with ShiftWizard because something weird is going on or because I need to tweak...
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Operations, Product
ShiftWizard pushes updates out that are not fully vetted and tested, and the vendor does not have a...
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Product
ShiftWizard has some canned reports, and we can build a few custom reports, but I have never been...
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Product
The only thing I have been able to get ShiftWizard's system to do well has been counting how many...
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Relationship
There are times when ShiftWizard will say that they have resolved my ticket and that if they don’t...
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Operations
From the very beginning, the training from ShiftWizard involved a lot of high overviews and some...
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Loyalty
Part of the reason we are moving away from ShiftWizard's system is that we are on a very old version...
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Product
ShiftWizard's system is clunky. We have to build templates manually, and the solution looks like a...
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Relationship, Value
Whenever we ask about things and try to change things, ShiftWizard doesn't want to change things...
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Product
ShiftWizard’s app is very basic. We didn't even get integration into the users' phone calendars...
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Product
ShiftWizard's system isn’t fully integrated. For instance, if an employee leaves our organization,...
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Product
One of ShiftWizard Scheduling’s big faults is the system is sometimes slow when an organization has...
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Value
We would like ShiftWizard to come up with a design for the management of floating pool nurses. That...
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Product
We like the productivity in the med/surg areas of ShiftWizard Scheduling. We can pull reports and...
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Product, Value
ShiftWizard has not been able to solve our problem when we have a nurse from a home department who...
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Relationship, Operations
There hasn't really been a lot of contact with ShiftWizard. Nursing has a lot of turnover, so the...
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Culture, Operations
My biggest issue with ShiftWizard Scheduling was the way that the product was presented in the...
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Relationship
I see the vendor as a partner. I find them to be not only very responsive but timely in their...
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Relationship
Our experience with the vendor was a little more cumbersome than it is now for newer clients. Our...
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Relationship, Operations
We just recently converted to a new ERP, so that was a really big change for the organization. We...
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