ShiftWizard Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 5:51:15 PM and Model.EvProductId = 66144

Commentary Summary

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User Commentary

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Nurse

Functionality and Upgrades

Overall, things are going great with ShiftWizard's system. There was a period of time a while ago...

Sep 2020
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Nurse

Service and Support

There are things that we need to be trained on, and the only problem is COVID-19, so we are hoping...

Sep 2020
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Nurse

Functionality and Upgrades

Every time we have an upgrade, there is an issue. ShiftWizard upgrades the system and fixes things,...

Sep 2020
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Nurse

Future Outlook

We are in the process of adding functionalities to ShiftWizard's system. We have a phone call coming...

Sep 2020
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Nurse

Service and Support

Whenever I report a problem, ShiftWizard is on top of the issue. The vendor's ongoing support is excellent....

Sep 2020
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Nurse

Relationship

When we began, ShiftWizard had a new executive and VP. That person called to report what was going...

Sep 2020
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Physician

Implementation and Training

ShiftWizard did very well with the implementation. We had an implementation manager who was really...

Sep 2020
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Physician

Functionality and Upgrades

When we initially transitioned over to ShiftWizard's system, one of the biggest things we needed was...

Sep 2020
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Physician

Service and Support

We thought that building the schedule would be less labor intensive than it is. ShiftWizard told us...

Sep 2020
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Physician

Functionality and Upgrades

The system has a lot of clicks. I use a Mac, which is very intuitive. But with the ShiftWizard...

Sep 2020
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Physician

Functionality and Upgrades

The solution is pretty easy for our staff members to use. They log in, and they can see their...

Sep 2020
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Physician

Technology

We are still struggling with the app. It doesn't work well on the iPhones. The schedule is cut off...

Sep 2020
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Physician

Lessons Learned

After we bought the ShiftWizard solution, I found another scheduling system that is a bit easier to...

Sep 2020
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CNO

Service and Support

ShiftWizard's ability to be proactive is really good. When I go to the help desk about an issue, I...

Sep 2020
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CNO

Sales and Contracting

A year ago, I would have rated ShiftWizard higher in terms of getting my money's worth. I felt that...

Sep 2020
 Helpful

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CNO

Other Observations & Comments

I can't say that ShiftWizard's system is going to get any better, but I don't know that it will get...

Sep 2020
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CNO

Service and Support

Our ShiftWizard implementation went well. However, the staff member that was there during the...

Sep 2020
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CNO

Service and Support

ShiftWizard has changed some things on the productivity side, but that is a problem. The vendor's...

Sep 2020
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CNO

Service and Support

Originally, I was told that ShiftWizard was going to show us a usage report after a year to see how...

Sep 2020
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CNO

Sales and Contracting

The scheduling portion of ShiftWizard's system works really well. People do get extra data from the...

Sep 2020
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Manager

Functionality and Upgrades

ShiftWizard's tool has been very useful for us as a group. The tool works as advertised, and it...

Jul 2020
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Manager

Relationship

In terms of ShiftWizard keeping promises, timelines are the biggest issue. We have been talking...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

ShiftWizard’s rates are pretty inclusive. We pay a flat fee, and everything is included. There are...

Jul 2020
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Manager

Relationship

ShiftWizard has regularly scheduled calls with us. They also have a help center that has robust...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

We can pull things from third-party software, which can do PTO requests. The ShiftWizard solution...

Jul 2020
 Helpful

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Manager

Service and Support

ShiftWizard’s web support is pretty good, but their phone support isn't the greatest. ShiftWizard is...

Jul 2020
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Manager

Relationship

The executive team was very helpful when we were deciding whether to go with ShiftWizard. And after...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

ShiftWizard uses a one-size-fits-all approach for their program. The way that we use it is a lot...

Jul 2020
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Manager

Functionality and Upgrades

I love the tool. It is a huge time-saver and a huge satisfier. It works as promised. That was our...

Jul 2020
 Helpful

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CNO

Functionality and Upgrades

ShiftWizard's system is part of our long-term plans with a caveat. We are trying to standardize...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

ShiftWizard said they would give their customers an icon to help track the staff’s COVID-19 use.

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I have been reasonably happy with ShiftWizard. But in the last year, my overall satisfaction has...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We don’t get as much contact with ShiftWizard as I think we should get, but when we get contact, it...

Apr 2020
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Analyst/Coordinator

Lessons Learned

When users know how to work the tool, the quality is very good. It is a little complex. Once our...

Apr 2020
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Director

Relationship

ShiftWizard is very responsive to my needs, and they get back to me quickly. They are constantly...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The onboarding process for ShiftWizard isn’t good. I should not have to call them in order to add a...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

ShiftWizard offers great tools for tracking and productivity. I have dashboards to view everything...

Feb 2020
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Director

Win/Loss - Why they were selected (by current clients)

We chose ShiftWizard's system because a hospital that merged with us was using it. We checked it out...

Feb 2020
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Director

Functionality and Upgrades

ShiftWizard's system is very flexible. We can create our schedules as we need them for each floor...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Upgrades for ShiftWizard's system are sometimes slow to arrive. I also notice that the upgrades...

Feb 2020
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Director

Functionality and Upgrades

ShiftWizard’s tool has a lot of bugs, and I don’t know what else is out on the market. I don’t know...

Jan 2020
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Director

Relationship

ShiftWizard doesn’t charge us for every little thing. They have been very good at responding to...

Jan 2020
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Director

Functionality and Upgrades

We are in the facility 24/7, and it is critical to have the system working because I am dealing with...

Jan 2020
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Director

Implementation and Training

ShiftWizard’s training is great, and ShiftWizard has been willing to come in. That has been excellent....

Jan 2020
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Director

Other Observations & Comments

In some ways, the system works as promoted, and in some ways, it very much fails.

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Right now, the program is not working. I have disabled the login for someone, and the person's...

Jan 2020
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Nurse

Functionality and Upgrades

I like the system's ease of use. Our folks like to use the phone app, so they can log in very easily...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

Whenever we have an upgrade, it always seems to break something, and then it takes a while to get...

Jan 2020
 Helpful

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Nurse

Service and Support

ShiftWizard has a really quick support response, and their support is very good. I don't have any...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

ShiftWizard's product is such a great improvement from the third-party system we used for years....

Jan 2020
 Helpful

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Director

Other Observations & Comments

The last upgrade that came through didn't seem to change anything, but it also didn't cause any new...

Jan 2020
 Helpful

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Director

Implementation and Training

I am not sure whether the ShiftWizard system is working as promoted. I came into my position, and it...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Some of our sister sites don’t use the system. They know it is there, but they prefer to use paper.

Jan 2020
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Director

Functionality and Upgrades

Considering the vendor's marketing materials and reading what the vendor has online, I don't think...

Jan 2020
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Director

Service and Support

Some of my PCPs have issues logging in and signing up for shifts. When I reach out to the vendor for...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We rate the overall product quality low. The system has a white background, dark letters, and...

Jan 2020
 Helpful

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Director

Interfacing and Integration

I don’t think we use ShiftWizard's system to its full potential because we currently do a lot of...

Jan 2020
 Helpful

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Director

Technology

We rate the vendor very low in terms of delivering new technology. We really don’t get any...

Jan 2020
 Helpful

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Director

Future Outlook

I predict that in a year, our overall satisfaction with the system will be pretty low. I am not...

Jan 2020
 Helpful

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Director

Interfacing and Integration

The ShiftWizard system doesn't interface with the other systems that we use for HR and vacation...

Jan 2020
 Helpful

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Director

Relationship

I have tried to reach out to the vendor by phone, but I have never received a phone call back, even...

Jan 2020
 Helpful

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Director

Service and Support

The vendor comes out and explains everything very well. The vendor is very knowledgeable and is able...

Jan 2020
 Helpful

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Director

Implementation and Training

We had some ups and downs while trying to get the training support from ShiftWizard. The vendor lost...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

For our purpose, the system has been really good in terms of driving tangible outcomes.

Jan 2020
 Helpful

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Director

Service and Support

Ongoing support has been remarkable over the last little while. The vendor has responded quickly. I...

Jan 2020
 Helpful

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Director

Other Observations & Comments

I would tell my peers looking at the system that it is a good product. They would need to research...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There are issues in terms of the overall look and design of the product and the employees that I...

Jan 2020
 Helpful

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Director

Interfacing and Integration

The system’s integration is good. The vendor is open to new ideas and suggestions from the facility...

Jan 2020
 Helpful

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Director

Relationship

The system is good. I have a good relationship with ShiftWizard and have become a superuser. If I...

Jan 2020
 Helpful

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Director

Other Observations & Comments

The loss of employees at ShiftWizard has kind of put a ruffle in everything. We had some steady...

Jan 2020
 Helpful

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Director

Implementation and Training

ShiftWizard should have online training. Their initial training was great, but there should be more...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The ShiftWizard product is easy for the staff to use. It is also easy for managers to enter...

Jan 2020
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Director

Functionality and Upgrades

The challenge of the system is the mobile app because it doesn't work very well. The mobile app...

Jan 2020
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Director

Service and Support

The technical support people are really great. They get back to us right away. They work on issues...

Jan 2020
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Manager

Functionality and Upgrades

I like the product's ability to allow the staff to self-schedule and to see the list of what is...

Jan 2020
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Manager

Functionality and Upgrades

It is interesting for staff members to see their own timecards. We used to have a machine on the...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Currently, the product is part of our long-term plans. There are still more things that we are...

Jan 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Given how ShiftWizard has grown and their willingness to enhance the product and try new things, I...

Jan 2020
 Helpful

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Manager

Service and Support

The communication from ShiftWizard is sometimes not clear. There needs to be really good follow-up...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The ShiftWizard system has had good upgrades and bad upgrades. The last upgrade caused a malfunction...

Jan 2020
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Manager

Implementation and Training

I don't know whether ShiftWizard has trainings. We just learn the modules as we go. ShiftWizard has...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The ShiftWizard system works as promoted. I don't get complaints about the ease of use unless...

Jan 2020
 Helpful

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Manager

Technology

Compared to our previous system, the technology of the ShiftWizard system is actually really good...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

When there is a big malfunction in the system on my end, there are things I can't change or fix,...

Jan 2020
 Helpful

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Director

Interfacing and Integration

For the most part, ShiftWizard avoids charging for every little thing. The system interfaces with...

Jan 2020
 Helpful

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Director

Implementation and Training

ShiftWizard did the initial training and then trained a couple of us as superusers. The superusers...

Jan 2020