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syngo.plaza (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Global Imaging AI 2025: Looking at Adoption & Usage Across Regions
Global Imaging AI 2025:
Looking at Adoption & Usage Across Regions
September 2025
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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CIO

Operations

If the decision had been up to me, I would have done a full check of the market. The tool is pretty...

Dec 2025
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CIO

Operations, Value

Siemens Healthineers didn't do any initial or ongoing training, but I would love it if they did....

Dec 2025
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Director

Relationship

Siemens Healthineers has been very proactive. They answer our calls, and their engineers are active...

Sep 2025
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Director

Loyalty

Siemens Healthineers is struggling a bit in our country. They are getting behind, and their services...

Jun 2025
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Director

Loyalty, Product

Graphically, the product is nice and up-to-date, so it has a good interface, but the product is very...

Jan 2025
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Director

Relationship, Operations

Siemens Healthineers needs to work on the scope of the service they provide. They need to learn more...

Jan 2025
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Director

Loyalty, Relationship

Siemens Healthineers is a wonderful provider, but in our region, they have undertaken a series of...

Jan 2025
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Director

Loyalty, Relationship

syngo.plaza does the job it has to do, but we are in the process of deciding whether we are going to...

Jan 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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