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Silversheet (Mostly Ambulatory) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Credentialing 2022: What Solutions Have Fulfilled Their Efficiency Promise?
Credentialing 2022:
What Solutions Have Fulfilled Their Efficiency Promise?
October 2022
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Manager

Loyalty

Silversheet was doing wonderful, but they are no longer going to be a credentialing company. We do...

Jul 2023
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Manager

Product

Silversheet is very easy to use and very user friendly.

May 2023
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Manager

Relationship

Silversheet is quick to respond to our needs.

May 2023
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Manager

Product

Silversheet is very effective. It is not exactly user friendly, but it does what it needs to do. We...

Mar 2023
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Manager

Relationship

We can chat online with Silversheet, and if we call them, they answer us within two hours. So our...

Mar 2023
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Director

Product

Silversheet’s credentialing platform is in a great place. The product is easy to utilize for any...

Jan 2023
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Manager

Loyalty, Relationship

Silversheet satisfied all our base requirements of what we asked them to do originally. As we grow,...

Jan 2023
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Manager

Operations, Product

When I log in to the system, I get pop-ups that certain features or upgrades have been installed....

Jan 2023
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Manager

Operations

Silversheet provided good training. I gained a lot of my knowledge by using the system, and I am...

Jan 2023
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Manager

Product

Our last credentialing product had everything all streamlined. At first, Silversheet didn't flow...

Jan 2023
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Analyst/Coordinator

Loyalty, Relationship

We made a decision to go with Silversheet because Silversheet came and presented us with a...

Jan 2023
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Analyst/Coordinator

Culture

When we were initially shopping for new platforms, we specifically asked Silversheet whether it...

Jan 2023
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Analyst/Coordinator

Product, Value

Silversheet has tried to customize the product with our staff, and that has made our staff’s...

Jan 2023
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Analyst/Coordinator

Operations

A lot of Silversheet’s training is them sending us a link to watch. I didn’t get any additional training....

Jan 2023
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Manager

Product

Silversheet is great in general. It is a solid repository for the information that the customer...

Jan 2023
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Manager

Product

What I find particularly frustrating with Silversheet is that they don't maintain annual maintenance...

Jan 2023
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Manager

Relationship, Product

Silversheet has a little chatbot at the bottom of the screen, and I find that to be annoying from a...

Jan 2023
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Analyst/Coordinator

Relationship

Keeping transparency with Silversheet was a struggle. Our organization and the vendor had a power...

Jan 2023
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Analyst/Coordinator

Culture, Loyalty

When I bring up an issue or say that I want something done, Silversheet keeps their promises. But...

Jan 2023
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Director

Product

The committee side is where Silversheet shines in compiling files, and sending them off to the...

Jan 2023
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Director

Relationship

Silversheet’s customer service is top notch, and they are receptive. I have enjoyed working with...

Jan 2023
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Analyst/Coordinator

Relationship

Silversheet’s support is usually quick to respond. They recognize if we are having trouble, and if...

Jan 2023
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Analyst/Coordinator

Relationship

The vendor is quick to ask how they can help, but they are not providing me with the solution that I...

Jan 2023
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Analyst/Coordinator

Value

I knew we were going to spend a little more on Silversheet’s platform than we did with our previous...

Jan 2023
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Analyst/Coordinator

Loyalty, Relationship

I am going to try and be optimistic with Silversheet. I want to believe that they are going to get...

Jan 2023
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Analyst/Coordinator

Operations

I do not think that Silversheet is a bad option or a bad vendor; we just had higher expectations....

Jan 2023
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Manager

Value

Silversheet pre-bills us, and we don't like that. Our last vendor only billed us for the...

Jan 2023
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Analyst/Coordinator

Relationship, Value

With our old product, it would be on us to follow up with people directly, whereas I have heard...

Jan 2023
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Director

Product

I would tell others that Silversheet is a solid application and to be aware that organizations will...

Jan 2023
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Director

Relationship, Product

I don't get a lot of information on Silversheet’s vision and new enhancements and everything. And...

Jan 2023
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Director

Operations

Overall, the implementations have gone well. We have had a couple where we have had to do some extra...

Jan 2023
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Director

Product

Today, we have one application to do the credentialing and one application where the doctors...

Jan 2023
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Director

Relationship

Every time we have a conversation, no matter what level the employee is at, they always say they...

Jan 2023
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Director

Relationship

We have had some challenges where we have had to have calls with a higher-level person to work...

Jan 2023
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Director

Relationship

When we call about the software, Silversheet is very responsive. And for specific issues, whether we...

Jan 2023
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Director

Operations

I am not aware of any ongoing training being received. And it would be nice to have the opportunity...

Jan 2023
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Director

Product

I have not had any negative feedback from locations using the software for credentialing. Overall,...

Jan 2023
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Director

Value

Silversheet doesn’t avoid charging for every little thing. Our contract listed one thing, and then...

Jan 2023
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Manager

Operations

Silversheet is very quick with implementations, and when I first came on, they did a great job of...

Jan 2023
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Manager

Product

The system works well and is easy, but it can be onerous to get through. There are a lot of clicks...

Jan 2023
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Manager

Relationship

Silversheet does a good job with support. They are always proactive, and if I have any issues, which...

Jan 2023
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Manager

Relationship, Product

Silversheet is efficient. When we were surveyed, we logged the surveyors directly into the software,...

Jan 2023
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Manager

Relationship

The vendor works well with us, and they have a quick turnaround time. When I send the vendor things,...

Jan 2023
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Manager

Relationship

I can’t stand Silversheet. They seem incompetent in terms of their knowledge of credentialing and...

Jan 2023
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(0)
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Manager

Relationship, Product

The Silversheet product is okay. However, we get questions from every doctor that gets on the...

Jan 2023
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Manager

Loyalty, Relationship

We liked our previous support representative better than our current one. But unfortunately, our...

Jan 2023
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Manager

Loyalty, Value

We are possibly going to do credentialing in-house again and pull away the service aspect from...

Jan 2023
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(0)
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Manager

Relationship

We have people now that know where to escalate issues, but that just does not matter. The people...

Jan 2023
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(0)
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Manager

Relationship

We had to rock the boat a bit with Silversheet. Our corporate leaders had to go at the vendor pretty...

Jan 2023
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(0)
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Manager

Product

Silversheet continues to work on the product a little. A tiny bit is done here and there, but...

Jan 2023
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(0)
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Manager

Value

We get charged from Silversheet for work that we have already done that doesn’t have to be repeated....

Jan 2023
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(0)
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Manager

Value

I don't have an issue at all with Silversheet charging for every little thing. I pay one flat rate.

Jan 2023
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(0)
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Manager

Value

Silversheet's product is expensive, so cost is always a consideration. I am very satisfied with the...

Jan 2023
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(0)
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Director

Product

Silversheet’s latest update allows physicians or board members to sign packets. I can send an email...

Dec 2022
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Director

Product

The upgrades we have gotten from Silversheet have been user-friendly and of good quality. The...

Dec 2022
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(0)
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Director

Relationship

Silversheet has an assistant button for when we have questions or need assistance. The vendor's...

Dec 2022
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