Silversheet (Mostly Ambulatory)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Every time I contact Silversheet and need something right away, they aren't quick to fix the issue....

Apr 2022
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Analyst/Coordinator

The product cuts down on the number of emails that I need to send. It also makes sure that we are...

Apr 2022
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Analyst/Coordinator

Silversheet should continue to reach out to their customers after the implementation. We don't...

Apr 2022
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Analyst/Coordinator

Silversheet hasn't helped us to meet our goals. We don't get any customer service from Silversheet,...

Apr 2022
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Analyst/Coordinator

Silversheet gives us a snippet of the training we need. When I asked about a specific thing,...

Apr 2022
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Analyst/Coordinator

I have recommended Silversheet before, and I will continue to recommend them.

Apr 2022
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Analyst/Coordinator

The system seems to be down with issues every month. If a document becomes expired and I go in to...

Apr 2022
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Analyst/Coordinator

The number-one thing is that I don't want to go through the hassle of entering all our providers and...

Apr 2022
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Analyst/Coordinator

Considering what we are using the system for, Silversheet charges us a lot. We have negotiated with...

Apr 2022
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Manager

We need improvements in terms of follow-up and the vendor sending packets when completed.

Apr 2022
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Manager

The vendor is knowledgeable about their credentialing policy. The vendor is a reputable company with...

Apr 2022
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CEO/President

Silversheet doesn't integrate at all.

Mar 2022
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CEO/President

For the most part, I don't see a lot of extra charges from Silversheet. They have done a pretty good...

Mar 2022
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Manager

Silversheet's people are very responsive and helpful. When I send them emails, I receive immediate...

Feb 2022
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Manager

Silversheet keeps us updated, and they automatically send renewals to our physicians. Our physicians...

Feb 2022
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Manager

After the vendor's acquisition, I noticed that their support had changed. I used to have someone...

Jan 2022
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Manager

When we are processing new appointments, our products need their files to be uploaded a second time...

Jan 2022
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Manager

It isn't always easy to get in touch with the vendor. There are some things that I haven't been able...

Jan 2022
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Manager

The data that goes into the product is what we manually put into it. The solution does a SAM check...

Jan 2022
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Analyst/Coordinator

Silversheet is amazing. It has done well for us. We are doing some things that will hopefully help...

Nov 2021
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Analyst/Coordinator

Our account manager from Silversheet was awesome. When other people stepped in, things got harder....

Nov 2021
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Analyst/Coordinator

Sometimes it is hard to find certain things in the product because there are many places to look....

Nov 2021
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Analyst/Coordinator

One complaint I have about Silversheet is that if we go to the dashboard and look at reappointments...

Nov 2021
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Manager

The system is very easy to use. It leads us by the hand if we need it to. The person who set the...

Sep 2021
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Manager

There is pretty much one set price for the system, so the vendor does avoid nickel-and-diming.

Sep 2021
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