Silversheet (Mostly Ambulatory)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
Every time I contact Silversheet and need something right away, they aren't quick to fix the issue....
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The product cuts down on the number of emails that I need to send. It also makes sure that we are...
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Silversheet should continue to reach out to their customers after the implementation. We don't...
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Silversheet hasn't helped us to meet our goals. We don't get any customer service from Silversheet,...
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Silversheet gives us a snippet of the training we need. When I asked about a specific thing,...
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I have recommended Silversheet before, and I will continue to recommend them.
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The system seems to be down with issues every month. If a document becomes expired and I go in to...
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The number-one thing is that I don't want to go through the hassle of entering all our providers and...
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Considering what we are using the system for, Silversheet charges us a lot. We have negotiated with...
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We need improvements in terms of follow-up and the vendor sending packets when completed.
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The vendor is knowledgeable about their credentialing policy. The vendor is a reputable company with...
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Silversheet doesn't integrate at all.
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For the most part, I don't see a lot of extra charges from Silversheet. They have done a pretty good...
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Silversheet's people are very responsive and helpful. When I send them emails, I receive immediate...
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Silversheet keeps us updated, and they automatically send renewals to our physicians. Our physicians...
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After the vendor's acquisition, I noticed that their support had changed. I used to have someone...
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When we are processing new appointments, our products need their files to be uploaded a second time...
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It isn't always easy to get in touch with the vendor. There are some things that I haven't been able...
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The data that goes into the product is what we manually put into it. The solution does a SAM check...
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Silversheet is amazing. It has done well for us. We are doing some things that will hopefully help...
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Our account manager from Silversheet was awesome. When other people stepped in, things got harder....
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Sometimes it is hard to find certain things in the product because there are many places to look....
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One complaint I have about Silversheet is that if we go to the dashboard and look at reappointments...
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The system is very easy to use. It leads us by the hand if we need it to. The person who set the...
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There is pretty much one set price for the system, so the vendor does avoid nickel-and-diming.
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