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Silversheet (Mostly Ambulatory) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Relationship
I know that our organization is reviewing some software systems, but we do really like Silversheet....
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Analyst/Coordinator
Relationship
We usually get our invoices in batches. Silversheet doesn’t invoice us how they should on a...
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Analyst/Coordinator
Functionality and Upgrades
We put appointments in, and the system says they are expired, but the dates are correct and the...
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Analyst/Coordinator
Functionality and Upgrades
I think Silversheet is easy to use, but I know our doctors have had issues. I am very tech savvy, so...
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Manager
Functionality and Upgrades
There is a cumbersome process for approvals. Silversheet has an electronic version that I have not...
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Manager
Service and Support
The vendor exceeds our expectations for emergency credentialing. They have great support, and I do...
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Manager
Functionality and Upgrades
I still have to step in and help get things finished when we are down to the wire. Silversheet...
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Manager
Functionality and Upgrades
We get charged for every little thing, but that is what we signed up for. I don’t find the system to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Silversheet's pricing is a bit high for what we use the product for. The vendor has continued to...
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Analyst/Coordinator
Functionality and Upgrades
There always seems to be an issue with Silversheet. The main issue I have is with uploading...
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Analyst/Coordinator
Service and Support
One thing that would make the system more worth the money is faster IT services. I want to be able...
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Manager
ROI / Cost (care and feeding)
Silversheet is pretty fair with what they charge. When they are going to charge me, they notify me...
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Manager
Functionality and Upgrades
Silversheet hasn't introduced any new technology to me except for some changes to their platform....
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Manager
Service and Support
There is an issue with the vendor's response time to queries. Maybe my expectations are a little bit...
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Manager
Service and Support
I would like to see Silversheet be a little more proactive. I want them to reach out to their...
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Manager
Functionality and Upgrades
Silversheet's overall system delivers on tangible outcomes and meets my needs. The system is easy to...
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Manager
Functionality and Upgrades
I have to credential our surgeons. That is a lot easier with Silversheet's system because everything...
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Manager
Service and Support
I would give the highest score for driving tangible outcomes. Silversheet is available and very...
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Manager
Relationship
I would give executive involvement the highest score; the executives do reach out. I don’t really...
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Manager
Functionality and Upgrades
Silversheet is really good, and I would recommend them. I like that I am able to go in and see where...
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Manager
Functionality and Upgrades
The vendor has kept all their promises. We are not nickel-and-dimed. I hope our satisfaction stays...
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Manager
Service and Support
The customer service is very good. The vendor's customer service people are extremely helpful. They...
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Manager
Other Observations & Comments
If Silversheet had taken on our load, that would have increased the workload by 5 or 10 times, and...
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Manager
ROI / Cost (care and feeding)
I don’t know whether there is any nickel-and-diming. We were afraid that was going to be a problem...
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Manager
Functionality and Upgrades
We pretty much had no training options with Silversheet. We couldn't take that data and move it into...
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Manager
Functionality and Upgrades
The only thing I feel is currently lacking is that in the application module, there is no good way...
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Manager
Functionality and Upgrades
We actually just did a huge tutorial with Silversheet, and that failed miserably in that they didn't...
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Manager
Functionality and Upgrades
Before we had Silversheet's system, our process was super cumbersome. We didn't have an efficient...
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Manager
Lessons Learned
I haven't done any training, but I know the vendor offers training. They have pop-ups when I log on...
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Manager
Functionality and Upgrades
The system is very easy to use. It meets our needs very well. I would recommend the solution to...
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