Silversheet (Mostly Ambulatory) Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 4:35:09 PM and Model.EvProductId = 187285

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User Commentary

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Manager

Functionality and Upgrades

I have to credential our surgeons. That is a lot easier with Silversheet's system because everything...

Sep 2020
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Manager

Service and Support

I would give the highest score for driving tangible outcomes. Silversheet is available and very...

Sep 2020
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Manager

Relationship

I would give executive involvement the highest score; the executives do reach out. I don’t really...

Sep 2020
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Manager

Functionality and Upgrades

Silversheet is really good, and I would recommend them. I like that I am able to go in and see where...

Sep 2020
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Manager

Functionality and Upgrades

The vendor has kept all their promises. We are not nickel-and-dimed. I hope our satisfaction stays...

Sep 2020
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Manager

Service and Support

The customer service is very good. The vendor's customer service people are extremely helpful. They...

Sep 2020
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Manager

Other Observations & Comments

If Silversheet had taken on our load, that would have increased the workload by 5 or 10 times, and...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I don’t know whether there is any nickel-and-diming. We were afraid that was going to be a problem...

Sep 2020
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Manager

Functionality and Upgrades

We pretty much had no training options with Silversheet. We couldn't take that data and move it into...

Sep 2020
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Manager

Functionality and Upgrades

The only thing I feel is currently lacking is that in the application module, there is no good way...

Sep 2020
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Manager

Functionality and Upgrades

We actually just did a huge tutorial with Silversheet, and that failed miserably in that they didn't...

Sep 2020
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Manager

Functionality and Upgrades

Before we had Silversheet's system, our process was super cumbersome. We didn't have an efficient...

Sep 2020
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Manager

Lessons Learned

I haven't done any training, but I know the vendor offers training. They have pop-ups when I log on...

Sep 2020
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Manager

Functionality and Upgrades

The system is very easy to use. It meets our needs very well. I would recommend the solution to...

Sep 2020
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Manager

Service and Support

I have been thrilled with Silversheet. They have been wonderful and have provided super great...

Jun 2019
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Manager

Functionality and Upgrades

The system can notify me when something is expiring; that is huge. I don’t have to worry about...

Jun 2019
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Manager

Functionality and Upgrades

We don’t have to pay for the nurses to use the system because it isn’t a full credentialing system....

Jun 2019
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Manager

Relationship

I know that Silversheet would be supportive if I had questions, but I haven’t had to reach out to...

Jun 2019
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Analyst/Coordinator

Service and Support

There have been many instances where I had a conversation with Silversheet's support people and they...

Jun 2019
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Analyst/Coordinator

Service and Support

We don't use the process where users can send out their own application that Silversheet provides,...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

I really like the Silversheet system because it lets us get in and get the provider approved right...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

A good portion of the process is on paper, and then we have to input the information into the...

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Silversheet needs to keep in mind that some customers, especially those that have multiple...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We sometimes get a lag for multiple hours, especially when we get an alert for an expiring item on...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Silversheet has great alerts for expiring items, and they make sure to notify us right away, no...

Jun 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Silversheet is a bit more expensive than other competitors out there, but they are good about not...

Jun 2019
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VP/Other Executive

Functionality and Upgrades

We would like for the product to be supported by an employee-tracking solution that is similar to...

Jun 2019
 Helpful

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VP/Other Executive

Technology

The technology that Silversheet has in place is great.

Jun 2019
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VP/Other Executive

Relationship

Silversheet is very responsive. Our account executive is very responsive to us, and the executives...

Jun 2019
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Manager

Relationship

The Silversheet system exceeds my expectations. I had a surveyor here that went online with...

Jun 2019
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Manager

Relationship

We really like our service representative, and the person's response time is very fast if we ever...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

We really like that the system is a computer-based program, and Silversheet has helped us a bit with...

Jun 2019
 Helpful

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Manager

Relationship

Silversheet didn’t keep all of their promises in the beginning, but the vendor keeps them now....

Jun 2019
 Helpful

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Manager

Service and Support

When Silversheet’s website has an expired product or expired items that aren’t related to the...

Jun 2019
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Manager

Functionality and Upgrades

Silversheet meets all of the regulatory requirements based off of my accrediting organization. The...

Jun 2019
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Manager

Service and Support

In terms of notifying the client and updating the notification, the vendor has been pretty...

Jun 2019
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Director

Service and Support

Silversheet's system can be customized to meet the needs of a specific customer, and Silversheet's...

Jun 2019
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Director

Relationship

I have worked with a lot of vendors in my career, and I have honestly never had a vendor...

Jun 2019
 Helpful

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Director

Future Outlook

Silversheet is part of our long term plans. Silversheet is integrated into our culture at this...

Jun 2019
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Director

Implementation and Training

Silversheet helped me come up with a system for our implementation. We are not an easy customer, and...

Jun 2019
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Director

Functionality and Upgrades

We are able to continuously track and monitor all of the providers who are in our facilities. Prior...

Jun 2019
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Manager

Functionality and Upgrades

I like that I can go online and look at things without having to bother anybody or waste time...

May 2019
 Helpful

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Manager

Service and Support

When I have any questions, Silversheet is very quick to respond. Silversheet has a good product, and...

May 2019
 Helpful

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Manager

Other Observations & Comments

Silversheet could maybe provide better training at the very beginning, though I am not sure that is...

May 2019
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