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User Commentary
Loyalty
Silversheet was doing wonderful, but they are no longer going to be a credentialing company. We do...
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Product
Silversheet is very easy to use and very user friendly.
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Relationship
Silversheet is quick to respond to our needs.
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Product
Silversheet is very effective. It is not exactly user friendly, but it does what it needs to do. We...
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Relationship
We can chat online with Silversheet, and if we call them, they answer us within two hours. So our...
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Product
Silversheet’s credentialing platform is in a great place. The product is easy to utilize for any...
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Loyalty, Relationship
Silversheet satisfied all our base requirements of what we asked them to do originally. As we grow,...
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Operations, Product
When I log in to the system, I get pop-ups that certain features or upgrades have been installed....
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Operations
Silversheet provided good training. I gained a lot of my knowledge by using the system, and I am...
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Product
Our last credentialing product had everything all streamlined. At first, Silversheet didn't flow...
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Loyalty, Relationship
We made a decision to go with Silversheet because Silversheet came and presented us with a...
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Culture
When we were initially shopping for new platforms, we specifically asked Silversheet whether it...
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Product, Value
Silversheet has tried to customize the product with our staff, and that has made our staff’s...
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Operations
A lot of Silversheet’s training is them sending us a link to watch. I didn’t get any additional training....
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Product
Silversheet is great in general. It is a solid repository for the information that the customer...
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Product
What I find particularly frustrating with Silversheet is that they don't maintain annual maintenance...
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Relationship, Product
Silversheet has a little chatbot at the bottom of the screen, and I find that to be annoying from a...
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Relationship
Keeping transparency with Silversheet was a struggle. Our organization and the vendor had a power...
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Culture, Loyalty
When I bring up an issue or say that I want something done, Silversheet keeps their promises. But...
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Product
The committee side is where Silversheet shines in compiling files, and sending them off to the...
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Relationship
Silversheet’s customer service is top notch, and they are receptive. I have enjoyed working with...
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Relationship
Silversheet’s support is usually quick to respond. They recognize if we are having trouble, and if...
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Relationship
The vendor is quick to ask how they can help, but they are not providing me with the solution that I...
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Value
I knew we were going to spend a little more on Silversheet’s platform than we did with our previous...
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Loyalty, Relationship
I am going to try and be optimistic with Silversheet. I want to believe that they are going to get...
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Operations
I do not think that Silversheet is a bad option or a bad vendor; we just had higher expectations....
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Value
Silversheet pre-bills us, and we don't like that. Our last vendor only billed us for the...
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Relationship, Value
With our old product, it would be on us to follow up with people directly, whereas I have heard...
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Product
I would tell others that Silversheet is a solid application and to be aware that organizations will...
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Relationship, Product
I don't get a lot of information on Silversheet’s vision and new enhancements and everything. And...
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Operations
Overall, the implementations have gone well. We have had a couple where we have had to do some extra...
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Product
Today, we have one application to do the credentialing and one application where the doctors...
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Relationship
Every time we have a conversation, no matter what level the employee is at, they always say they...
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Relationship
We have had some challenges where we have had to have calls with a higher-level person to work...
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Relationship
When we call about the software, Silversheet is very responsive. And for specific issues, whether we...
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Operations
I am not aware of any ongoing training being received. And it would be nice to have the opportunity...
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Product
I have not had any negative feedback from locations using the software for credentialing. Overall,...
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Value
Silversheet doesn’t avoid charging for every little thing. Our contract listed one thing, and then...
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Operations
Silversheet is very quick with implementations, and when I first came on, they did a great job of...
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Product
The system works well and is easy, but it can be onerous to get through. There are a lot of clicks...
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Relationship
Silversheet does a good job with support. They are always proactive, and if I have any issues, which...
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Relationship, Product
Silversheet is efficient. When we were surveyed, we logged the surveyors directly into the software,...
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Relationship
The vendor works well with us, and they have a quick turnaround time. When I send the vendor things,...
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Relationship
I can’t stand Silversheet. They seem incompetent in terms of their knowledge of credentialing and...
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Relationship, Product
The Silversheet product is okay. However, we get questions from every doctor that gets on the...
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Loyalty, Relationship
We liked our previous support representative better than our current one. But unfortunately, our...
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Loyalty, Value
We are possibly going to do credentialing in-house again and pull away the service aspect from...
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Relationship
We have people now that know where to escalate issues, but that just does not matter. The people...
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Relationship
We had to rock the boat a bit with Silversheet. Our corporate leaders had to go at the vendor pretty...
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Product
Silversheet continues to work on the product a little. A tiny bit is done here and there, but...
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Value
We get charged from Silversheet for work that we have already done that doesn’t have to be repeated....
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Value
I don't have an issue at all with Silversheet charging for every little thing. I pay one flat rate.
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Value
Silversheet's product is expensive, so cost is always a consideration. I am very satisfied with the...
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Product
Silversheet’s latest update allows physicians or board members to sign packets. I can send an email...
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Product
The upgrades we have gotten from Silversheet have been user-friendly and of good quality. The...
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Relationship
Silversheet has an assistant button for when we have questions or need assistance. The vendor's...
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